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  • Finding a person in the forest

    - by PointsToShare
    © 2011 By: Dov Trietsch. All rights reserved finding a person in the forest or Limiting the AD result in SharePoint People Picker There are times when we need to limit the SharePoint audience of certain farms or servers or site collections to a particular audience. One of my experiences involved limiting access to US citizens, another to a particular location. Now, most of us – your humble servant included – are not Active Directory experts – but we must be able to handle the “audience restrictions” as required. So here is how it’s done in a nutshell. Important note. Not all could be done in PowerShell (at least not yet)! There are no Windows PowerShell commands to configure People Picker. The stsadm command is: stsadm -o setproperty -pn peoplepicker-searchadcustomquery -pv ADQuery –url http://somethingOrOther Note the long-hyphenated property name. Now to filling the ADQuery.   LDAP Query in a nutshell Syntax LDAP is no older than SQL and an LDAP query is actually a query against the LDAP Database. LDAP attributes are the equivalent of Database columns, so why do we have to learn a new query language? Beats me! But we must, so here it is. The syntax of an LDAP query string is made of individual statements with relational operators including: = Equal <= Lower than or equal >= Greater than or equal… and memberOf – a group membership. ! Not * Wildcard Equal and memberOf are the most commonly used. Checking for absence uses the ! – not and the * - wildcard Example: (SN=Grant) All whose last name – SurName – is Grant Example: (!(SN=Grant)) All except Grant Example: (!(SN=*)) all where there is no SurName i.e SurName is absent (probably Rappers). Example: (CN=MyGroup) Common Name is MyGroup.  Example: (GN=J*) all the Given Names that start with J (JJ, Jane, Jon, John, etc.) The cryptic SN, CN, GN, etc. are attributes and more about them later All the queries are enclosed in parentheses (Query). Complex queries are comprised of sets that are in AND or OR conditions. AND is denoted by the ampersand (&) and the OR is denoted by the vertical pipe (|). The general syntax is that of the Prefix polish notation where the operand precedes the variables. E.g +ab is the sum of a and b. In an LDAP query (&(A)(B)) will garner the objects for which both A and B are true. In an LDAP query (&(A)(B)(C)) will garner the objects for which A, B and C are true. There’s no limit to the number of conditions. In an LDAP query (|(A)(B)) will garner the objects for which either A or B are true. In an LDAP query (|(A)(B)(C)) will garner the objects for which at least one of A, B and C is true. There’s no limit to the number of conditions. More complex queries have both types of conditions and the parentheses determine the order of operations. Attributes Now let’s get into the SN, CN, GN, and other attributes of the query SN – is the SurName (last name) GN – is the Given Name (first name) CN – is the Common Name, usually GN followed by SN OU – is an Organization Unit such as division, department etc. DC – is a Domain Content in the AD forest l – lower case ‘L’ stands for location. Jerusalem anybody? Or Katmandu. UPN – User Principal Name, is usually the first part of an email address. By nature it is unique in the forest. Most systems set the UPN to be the first initial followed by the SN of the person involved. Some limit the total to 8 characters. If we have many ‘jsmith’ we have to somehow distinguish them from each other. DN – is the distinguished name – a name unique to AD forest in which it lives. Usually it’s a CN with some domain or group distinguishers. DN is important in conjunction with the memberOf relation. Groups have stricter requirement. Each group has to have a unique name - its CN and it has to be unique regardless of its place. See more below. All of the attributes are case insensitive. CN, cn, Cn, and cN are identical. objectCategory is an element that requires special consideration. AD contains many different object like computers, printers, and of course people and groups. In the queries below, we’re limiting our search to people (person). Putting it altogether Let’s get a list of all the Johns in the SPAdmin group of the Jerusalem that local domain. (&(objectCategory=person)(memberOf=cn=SPAdmin,ou=Jerusalem,dc=local)) The memberOf=cn=SPAdmin uses the cn (Common Name) of the SPAdmin group. This is how the memberOf relation is used. ‘SPAdmin’ is actually the DN of the group. Also the memberOf relation does not allow wild cards (*) in the group name. Also, you are limited to at most one ‘OU’ entry. Let’s add Marvin Minsky to the search above. |(&(objectCategory=person)(memberOf=cn=SPAdmin,ou=Jerusalem,dc=local))(CN=Marvin Minsky) Here I added the or pipeline at the beginning of the query and put the CN requirement for Minsky at the end. Note that if Marvin was already in the prior result, he’s not going to be listed twice. One last note: You may see a dryer but more complete list of attributes rules and examples in: http://www.tek-tips.com/faqs.cfm?fid=5667 And finally (thus negating the claim that my previous note was last), to the best of my knowledge there are 3 more ways to limit the audience. One is to use the peoplepicker-searchadcustomfilter property using the same ADQuery. This works only in SP1 and above. The second is to limit the search to users within this particular site collection – the property name is peoplepicker-onlysearchwithinsitecollection and the value is yes (-pv yes) And the third is –pn peoplepicker-serviceaccountdirectorypaths –pv “OU=ou1,DC=dc1…..” Again you are limited to at most one ‘OU’ phrase – no OU=ou1,OU=ou2… And now the real end. The main property discussed in this sprawling and seemingly endless monogram – peoplepicker-searchadcustomquery - is the most general way of getting the job done. Here are a few examples of command lines that worked and some that didn’t. Can you see why? C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (Title=David) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (!Title=David) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (OU=OURealName,OU=OUMid,OU=OUTop,DC=TopDC,DC=MidDC,DC=BottomDC) Command line error. Too many OUs C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (OU=OURealName) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (DC=TopDC,DC=MidDC,DC=BottomDC) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (OU=OURealName,DC=TopDC,DC=MidDC,DC=BottomDC) Operation completed successfully.   That’s all folks!

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  • Life Technologies: Making Life Easier to Manage

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} When we’re thinking about customer engagement, we’re acutely aware of all the forces at play competing for our customer’s attention. Solutions that make life easier for our customers draw attention to themselves. We tend to engage more when there is a distinct benefit and we can take a deep breath and accept that there is hope in the world and everything isn’t designed to frustrate us and make our lives miserable. (sigh…) When products are designed to automate processes that were consuming hours of our time with no relief in sight, they deserve to be recognized. One of our recent Oracle Fusion Middleware Innovation Award Winners in the WebCenter category, Life Technologies, has recently posted a video promoting their “award winning” solution. The Oracle Innovation Awards are part of the overall Oracle Excellence awards given to customers for innovation with Oracle products. More info here. Their award nomination included this description: Life Technologies delivered the My Life Service Portal as part of a larger Digital Hub strategy. This Portal is the first of its kind in the biotechnology service providing industry. The Portal provides access to Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired. The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers. The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. This portal not only provides benefits for Life Technologies internal sales and service teams but provides customers a central place to track all pertinent instrument information including: instrument service history instrument status and previous activities instrument performance analytics planned service visits warranty/contract information discussion forums social networks for lab management and collaboration alerts and notifications on all of the above team scheduling for instrument usage promote optional reagents required to keep instruments performing From their website The Life Technologies Instruments & Services Portal Helps You Save Time and Gain Peace of Mind Introducing the new, award-winning, free online tool that enables easier management of your instrument use and care, faster response to requests for service or service quotes, and instant sharing of key instrument and service information with your colleagues. Now – this unto itself is obviously beneficial for their customers who were previously burdened with having to do all of these tasks separately, manually and inconsistently by nature. Now – all in one place and free to their customers – a portal that ties it all together. They now have built the platform to give their customers yet another reason to do business with them – Their headline on their product page says it all: “Life is now easier to manage - All your instrument use and care in one place – the no-cost, no-hassle Instruments and Services Portal.” Of course – it’s very convenient that the company name includes “Life” and now can also promote to their clients and prospects that doing business with them is easy and their sophisticated lab equipment is easy to manage. In an industry full of PhD’s – “Easy” isn’t usually the first word that comes to mind, but Life Technologies has now tied the word to their brand in a very eloquent way. Between our work lives and family or personal lives, getting any mono-focused minutes of dedicated attention has become such a rare occurrence in our current era of multi-tasking that those moments of focus are highly prized. So – when something is done really well – so well that it becomes captivating and urges sharing impulses – I take notice and dig deeper and most of the time I discover other gems not so hidden below the surface. And then I share with those I know would enjoy and understand. In the spirit of full disclosure, I must admit here that the first person I shared the videos below with was my daughter. She’s in her senior year of high school in the midst of her college search. She’s passionate about her academics and has already decided that she wants to study Neuroscience in college and like her mother will be in for the long haul to a PhD eventually. In a summer science program at Smith College 2 summers ago – she sent the family famous text to me – “I just dissected a sheep’s brain – wicked cool!” – This was followed by an equally memorable text this past summer in a research mentorship in Neuroscience at UConn – “Just sliced up some rat brain. Reminded me of a deli slicer at the supermarket… sorry I forgot to call last night…” So… needless to say – I knew I had an audience that would enjoy and understand these videos below and are now being shared among her science classmates and faculty. And evidently - so does Life Technologies! They’ve done a great job on these making them fun and something that will easily be shared among their customers social networks. They’ve created a neuro-archetypal character, “Ph.Diddy” and know that their world of clients in academics, research, and other institutions would understand and enjoy the “edutainment” value in this series of videos on their YouTube channel that pokes fun at the stereotypes while also promoting their products at the same time. They use their Facebook page for additional engagement with their clients and as another venue to promote these videos. Enjoy this one as well! More to be found here: http://www.youtube.com/lifetechnologies Stay tuned to this Oracle WebCenter blog channel. Tomorrow we'll be taking a look at another winner of the Innovation Awards, LADWP - helping to keep the citizens of Los Angeles engaged with their Water and Power provider.

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  • Observations in Migrating from JavaFX Script to JavaFX 2.0

    - by user12608080
    Observations in Migrating from JavaFX Script to JavaFX 2.0 Introduction Having been available for a few years now, there is a decent body of work written for JavaFX using the JavaFX Script language. With the general availability announcement of JavaFX 2.0 Beta, the natural question arises about converting the legacy code over to the new JavaFX 2.0 platform. This article reflects on some of the observations encountered while porting source code over from JavaFX Script to the new JavaFX API paradigm. The Application The program chosen for migration is an implementation of the Sudoku game and serves as a reference application for the book JavaFX – Developing Rich Internet Applications. The design of the program can be divided into two major components: (1) A user interface (ideally suited for JavaFX design) and (2) the puzzle generator. For the context of this article, our primary interest lies in the user interface. The puzzle generator code was lifted from a sourceforge.net project and is written entirely in Java. Regardless which version of the UI we choose (JavaFX Script vs. JavaFX 2.0), no code changes were required for the puzzle generator code. The original user interface for the JavaFX Sudoku application was written exclusively in JavaFX Script, and as such is a suitable candidate to convert over to the new JavaFX 2.0 model. However, a few notable points are worth mentioning about this program. First off, it was written in the JavaFX 1.1 timeframe, where certain capabilities of the JavaFX framework were as of yet unavailable. Citing two examples, this program creates many of its own UI controls from scratch because the built-in controls were yet to be introduced. In addition, layout of graphical nodes is done in a very manual manner, again because much of the automatic layout capabilities were in flux at the time. It is worth considering that this program was written at a time when most of us were just coming up to speed on this technology. One would think that having the opportunity to recreate this application anew, it would look a lot different from the current version. Comparing the Size of the Source Code An attempt was made to convert each of the original UI JavaFX Script source files (suffixed with .fx) over to a Java counterpart. Due to language feature differences, there are a small number of source files which only exist in one version or the other. The table below summarizes the size of each of the source files. JavaFX Script source file Number of Lines Number of Character JavaFX 2.0 Java source file Number of Lines Number of Characters ArrowKey.java 6 72 Board.fx 221 6831 Board.java 205 6508 BoardNode.fx 446 16054 BoardNode.java 723 29356 ChooseNumberNode.fx 168 5267 ChooseNumberNode.java 302 10235 CloseButtonNode.fx 115 3408 CloseButton.java 99 2883 ParentWithKeyTraversal.java 111 3276 FunctionPtr.java 6 80 Globals.java 20 554 Grouping.fx 8 140 HowToPlayNode.fx 121 3632 HowToPlayNode.java 136 4849 IconButtonNode.fx 196 5748 IconButtonNode.java 183 5865 Main.fx 98 3466 Main.java 64 2118 SliderNode.fx 288 10349 SliderNode.java 350 13048 Space.fx 78 1696 Space.java 106 2095 SpaceNode.fx 227 6703 SpaceNode.java 220 6861 TraversalHelper.fx 111 3095 Total 2,077 79,127 2531 87,800 A few notes about this table are in order: The number of lines in each file was determined by running the Unix ‘wc –l’ command over each file. The number of characters in each file was determined by running the Unix ‘ls –l’ command over each file. The examination of the code could certainly be much more rigorous. No standard formatting was performed on these files.  All comments however were deleted. There was a certain expectation that the new Java version would require more lines of code than the original JavaFX script version. As evidenced by a count of the total number of lines, the Java version has about 22% more lines than its FX Script counterpart. Furthermore, there was an additional expectation that the Java version would be more verbose in terms of the total number of characters.  In fact the preceding data shows that on average the Java source files contain fewer characters per line than the FX files.  But that's not the whole story.  Upon further examination, the FX Script source files had a disproportionate number of blank characters.  Why?  Because of the nature of how one develops JavaFX Script code.  The object literal dominates FX Script code.  Its not uncommon to see object literals indented halfway across the page, consuming lots of meaningless space characters. RAM consumption Not the most scientific analysis, memory usage for the application was examined on a Windows Vista system by running the Windows Task Manager and viewing how much memory was being consumed by the Sudoku version in question. Roughly speaking, the FX script version, after startup, had a RAM footprint of about 90MB and remained pretty much the same size. The Java version started out at about 55MB and maintained that size throughout its execution. What About Binding? Arguably, the most striking observation about the conversion from JavaFX Script to JavaFX 2.0 concerned the need for data synchronization, or lack thereof. In JavaFX Script, the primary means to synchronize data is via the bind expression (using the “bind” keyword), and perhaps to a lesser extent it’s “on replace” cousin. The bind keyword does not exist in Java, so for JavaFX 2.0 a Data Binding API has been introduced as a replacement. To give a feel for the difference between the two versions of the Sudoku program, the table that follows indicates how many binds were required for each source file. For JavaFX Script files, this was ascertained by simply counting the number of occurrences of the bind keyword. As can be seen, binding had been used frequently in the JavaFX Script version (and does not take into consideration an additional half dozen or so “on replace” triggers). The JavaFX 2.0 program achieves the same functionality as the original JavaFX Script version, yet the equivalent of binding was only needed twice throughout the Java version of the source code. JavaFX Script source file Number of Binds JavaFX Next Java source file Number of “Binds” ArrowKey.java 0 Board.fx 1 Board.java 0 BoardNode.fx 7 BoardNode.java 0 ChooseNumberNode.fx 11 ChooseNumberNode.java 0 CloseButtonNode.fx 6 CloseButton.java 0 CustomNodeWithKeyTraversal.java 0 FunctionPtr.java 0 Globals.java 0 Grouping.fx 0 HowToPlayNode.fx 7 HowToPlayNode.java 0 IconButtonNode.fx 9 IconButtonNode.java 0 Main.fx 1 Main.java 0 Main_Mobile.fx 1 SliderNode.fx 6 SliderNode.java 1 Space.fx 0 Space.java 0 SpaceNode.fx 9 SpaceNode.java 1 TraversalHelper.fx 0 Total 58 2 Conclusions As the JavaFX 2.0 technology is so new, and experience with the platform is the same, it is possible and indeed probable that some of the observations noted in the preceding article may not apply across other attempts at migrating applications. That being said, this first experience indicates that the migrated Java code will likely be larger, though not extensively so, than the original Java FX Script source. Furthermore, although very important, it appears that the requirements for data synchronization via binding, may be significantly less with the new platform.

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  • How To - Guide to Importing Data from a MySQL Database to Excel using MySQL for Excel

    - by Javier Treviño
    Fetching data from a database to then get it into an Excel spreadsheet to do analysis, reporting, transforming, sharing, etc. is a very common task among users. There are several ways to extract data from a MySQL database to then import it to Excel; for example you can use the MySQL Connector/ODBC to configure an ODBC connection to a MySQL database, then in Excel use the Data Connection Wizard to select the database and table from which you want to extract data from, then specify what worksheet you want to put the data into.  Another way is to somehow dump a comma delimited text file with the data from a MySQL table (using the MySQL Command Line Client, MySQL Workbench, etc.) to then in Excel open the file using the Text Import Wizard to attempt to correctly split the data in columns. These methods are fine, but involve some degree of technical knowledge to make the magic happen and involve repeating several steps each time data needs to be imported from a MySQL table to an Excel spreadsheet. So, can this be done in an easier and faster way? With MySQL for Excel you can. MySQL for Excel features an Import MySQL Data action where you can import data from a MySQL Table, View or Stored Procedure literally with a few clicks within Excel.  Following is a quick guide describing how to import data using MySQL for Excel. This guide assumes you already have a working MySQL Server instance, Microsoft Office Excel 2007 or 2010 and MySQL for Excel installed. 1. Opening MySQL for Excel Being an Excel Add-In, MySQL for Excel is opened from within Excel, so to use it open Excel, go to the Data tab located in the Ribbon and click MySQL for Excel at the far right of the Ribbon. 2. Creating a MySQL Connection (may be optional) If you have MySQL Workbench installed you will automatically see the same connections that you can see in MySQL Workbench, so you can use any of those and there may be no need to create a new connection. If you want to create a new connection (which normally you will do only once), in the Welcome Panel click New Connection, which opens the Setup New Connection dialog. Here you only need to give your new connection a distinctive Connection Name, specify the Hostname (or IP address) where the MySQL Server instance is running on (if different than localhost), the Port to connect to and the Username for the login. If you wish to test if your setup is good to go, click Test Connection and an information dialog will pop-up stating if the connection is successful or errors were found. 3.Opening a connection to a MySQL Server To open a pre-configured connection to a MySQL Server you just need to double-click it, so the Connection Password dialog is displayed where you enter the password for the login. 4. Selecting a MySQL Schema After opening a connection to a MySQL Server, the Schema Selection Panel is shown, where you can select the Schema that contains the Tables, Views and Stored Procedures you want to work with. To do so, you just need to either double-click the desired Schema or select it and click Next >. 5. Importing data… All previous steps were really the basic minimum needed to drill-down to the DB Object Selection Panel  where you can see the Database Objects (grouped by type: Tables, Views and Procedures in that order) that you want to perform actions against; in the case of this guide, the action of importing data from them. a. From a MySQL Table To import from a Table you just need to select it from the list of Database Objects’ Tables group, after selecting it you will note actions below the list become available; then click Import MySQL Data. The Import Data dialog is displayed; you can see some basic information here like the name of the Excel worksheet the data will be imported to (in the window title), the Table Name, the total Row Count and a 10 row preview of the data meant for the user to see the columns that the table contains and to provide a way to select which columns to import. The Import Data dialog is designed with defaults in place so all data is imported (all rows and all columns) by just clicking Import; this is important to minimize the number of clicks needed to get the job done. After the import is performed you will have the data in the Excel worksheet formatted automatically. If you need to override the defaults in the Import Data dialog to change the columns selected for import or to change the number of imported rows you can easily do so before clicking Import. In the screenshot below the defaults are overridden to import only the first 3 columns and rows 10 – 60 (Limit to 50 Rows and Start with Row 10). If the number of rows to be imported exceeds the maximum number of rows Excel can hold in its worksheet, a warning will be displayed in the dialog, meaning the imported number of rows will be limited by that maximum number (65,535 rows if the worksheet is in Compatibility Mode).  In the screenshot below you can see the Table contains 80,559 rows, but only 65,534 rows will be imported since the first row is used for the column names if the Include Column Names as Headers checkbox is checked. b. From a MySQL View Similar to the way of importing from a Table, to import from a View you just need to select it from the list of Database Objects’ Views group, then click Import MySQL Data. The Import Data dialog is displayed; identically to the way everything looks when importing from a table, the dialog displays the View Name, the total Row Count and the data preview grid. Since Views are really a filtered way to display data from Tables, it is actually as if we are extracting data from a Table; so the Import Data dialog is actually identical for those 2 Database Objects. After the import is performed, the data in the Excel spreadsheet looks like the following screenshot. Note that you can override the defaults in the Import Data dialog in the same way described above for importing data from Tables. Also the Compatibility Mode warning will be displayed if data exceeds the maximum number of rows explained before. c. From a MySQL Procedure Too import from a Procedure you just need to select it from the list of Database Objects’ Procedures group (note you can see Procedures here but not Functions since these return a single value, so by design they are filtered out). After the selection is made, click Import MySQL Data. The Import Data dialog is displayed, but this time you can see it looks different to the one used for Tables and Views.  Given the nature of Store Procedures, they require first that values are supplied for its Parameters and also Procedures can return multiple Result Sets; so the Import Data dialog shows the Procedure Name and the Procedure Parameters in a grid where their values are input. After you supply the Parameter Values click Call. After calling the Procedure, the Result Sets returned by it are displayed at the bottom of the dialog; output parameters and the return value of the Procedure are appended as the last Result Set of the group. You can see each Result Set is displayed as a tab so you can see a preview of the returned data.  You can specify if you want to import the Selected Result Set (default), All Result Sets – Arranged Horizontally or All Result Sets – Arranged Vertically using the Import drop-down list; then click Import. After the import is performed, the data in the Excel spreadsheet looks like the following screenshot.  Note in this example all Result Sets were imported and arranged vertically. As you can see using MySQL for Excel importing data from a MySQL database becomes an easy task that requires very little technical knowledge, so it can be done by any type of user. Hope you enjoyed this guide! Remember that your feedback is very important for us, so drop us a message: MySQL on Windows (this) Blog - https://blogs.oracle.com/MySqlOnWindows/ Forum - http://forums.mysql.com/list.php?172 Facebook - http://www.facebook.com/mysql Cheers!

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  • Brighton Rocks: UA Europe 2011

    - by ultan o'broin
    User Assistance Europe 2011 was held in Brighton, UK. Having seen Quadrophenia a dozen times, I just had to go along (OK, I wanted to talk about messages in enterprise applications). Sadly, it rained a lot, though that was still eminently more tolerable than being stuck home in Dublin during Bloomsday. So, here are my somewhat selective highlights and observations from the conference, massively skewed towards my own interests, as usual. Enjoyed Leah Guren's (Cow TC) great start ‘keynote’ on the Cultural Dimensions of Software Help Usage. Starting out by revisiting Hofstede's and Hall's work on culture (how many times I have done this for Multilingual magazine?) and then Neilsen’s findings on age as an indicator of performance, Leah showed how it is the expertise of the user that user assistance (UA) needs to be designed for (especially for high-end users), with some considerations made for age, while the gender and culture of users are not major factors. Help also needs to be contextual and concise, embedded close to the action. That users are saying things like “If I want help on Office, I go to Google ” isn't all that profound at this stage, but it is always worth reiterating how search can be optimized to return better results for users. Interestingly, regardless of user education level, the issue of information quality--hinging on the lynchpin of terminology reflecting that of the user--is critical. Major takeaway for me there. Matthew Ellison’s sessions on embedded help and demos were also impressive. Embedded help that is concise and contextual is definitely a powerful UX enabler, and I’m pleased to say that in Oracle Fusion Applications we have embraced the concept fully. Matthew also mentioned in his session about successful software demos that the principle of modality with demos is a must. Look no further than Oracle User Productivity Kit demos See It!, Try It!, Know It, and Do It! modes, for example. I also found some key takeaways in the presentation by Marie-Louise Flacke on notes and warnings. Here, legal considerations seemed to take precedence over providing any real information to users. I was delighted when Marie-Louise called out the Oracle JDeveloper documentation as an exemplar of how to use notes and instructions instead of trying to scare the bejaysus out of people and not providing them with any real information they’d find useful instead. My own session on designing messages for enterprise applications was well attended. Knowing your user profiles (remember user expertise is the king maker for UA so write for each audience involved), how users really work, the required application business and UI rules, what your application technology supports, and how messages integrate with the enterprise help desk and support policies and you will go much further than relying solely on the guideline of "writing messages in plain language". And, remember the value in warnings and confirmation messages too, and how you can use them smartly. I hope y’all got something from my presentation and from my answers to questions afterwards. Ellis Pratt stole the show with his presentation on applying game theory to software UA, using plenty of colorful, relevant examples (check out the Atlassian and DropBox approaches, for example), and striking just the right balance between theory and practice. Completely agree that the approach to take here is not to make UA itself a game, but to invoke UA as part of a bigger game dynamic (time-to-task completion, personal and communal goals, personal achievement and status, and so on). Sure there are gotchas and limitations to gamification, and we need to do more research. However, we'll hear a lot more about this subject in coming years, particularly in the enterprise space. I hope. I also heard good things about the different sessions about DITA usage (including one by Sonja Fuga that clearly opens the door for major innovation in the community content space using WordPress), the progressive disclosure of information (Cerys Willoughby), an overview of controlled language (or "information quality", as I like to position it) solutions and rationale by Dave Gash, and others. I also spent time chatting with Mike Hamilton of MadCap Software, who showed me a cool demo of their Flare product, and the Lingo translation solution. I liked the idea of their licensing model for workers-on-the-go; that’s smart UX-awareness in itself. Also chatted with Julian Murfitt of Mekon about uptake of DITA in the enterprise space. In all, it's worth attending UA Europe. I was surprised, however, not to see conference topics about mobile UA, community conversation and content, and search in its own right. These are unstoppable forces now, and the latter is pretty central to providing assistance now to all but the most irredentist of hard-copy fetishists or advanced technical or functional users working away on the back end of applications and systems. Only saw one iPad too (says the guy who carries three laptops). Tweeting during the conference was pretty much nonexistent during the event, so no community energy there. Perhaps all this can be addressed next year. I would love to see the next UA Europe event come to Dublin (despite Bloomsday, it's not a bad place place, really) now that hotels are so cheap and all. So, what is my overall impression of the state of user assistance in Europe? Clearly, there are still many people in the industry who feel there is something broken with the traditional forms of user assistance (particularly printed doc) and something needs to be done about it. I would suggest they move on and try and embrace change, instead. Many others see new possibilities, offered by UX and technology, as well as the reality of online user behavior in an increasingly connected world and that is encouraging. Such thought leaders need to be listened to. As Ellis Pratt says in his great book, Trends in Technical Communication - Rethinking Help: “To stay relevant means taking a new perspective on the role (of technical writer), and delivering “products” over and above the traditional manual and online Help file... there are a number of new trends in this field - some complementary, some conflicting. Whatever trends emerge as the norm, it’s likely the status quo will change.” It already has, IMO. I hear similar debates in the professional translation world about the onset of translation crowd sourcing (the Facebook model) and machine translation (trust me, that battle is over). Neither of these initiatives has put anyone out of a job and probably won't, though the nature of the work might change. If anything, such innovations have increased the overall need for professional translators as user expectations rise, new audiences emerge, and organizations need to collate and curate user-generated content, combining it with their own. Perhaps user assistance professionals can learn from other professions and grow accordingly.

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  • httpd.conf configuration - for internal/external access

    - by tom smith
    hey. after a lot of trail/error/research, i've decided to post here in the hopes that i can get clarification on what i've screwed up... i've got a situation where i have multiple servers behind a router/firewall. i want to be able to access the sites i have from an internal and external url/address, and get the same site. i have to use portforwarding on the router, so i need to be able to use proxyreverse to redirect the user to the approriate server, running the apache/web app... my setup the external urls joomla.gotdns.com forge.gotdns.com both of these point to my router's external ip address (67.168.2.2) (not really) the router forwards port 80 to my server lserver6 192.168.1.56 lserver6 - 192.168.1.56 lserver9 - 192.168.1.59 lserver6 - joomla app lserver9 - forge app i want to be able to have the httpd process (httpd.conf) configured on lserver6 to be able to allow external users accessing the system (foo.gotdns.com) be able to access the joomla app on lserver6 and the same for the forge app running on lserver9 at the same time, i would also like to be able to access the apps from the internal servers, so i'd need to be able to somehow configure the vhost setup/proxyreverse setup to handle the internal access... i've tried setting up multiple vhosts with no luck.. i've looked at the different examples online.. so there must be something subtle that i'm missing... the section of my httpd.conf file that deals with the vhost is below... if there's something else that's needed, let me know and i can post it as well.. thanks -tom ##joomla - file /etc/httpd/conf.d/joomla.conf Alias /joomla /var/www/html/joomla <Directory /var/www/html/joomla> </Directory> # Use name-based virtual hosting. #NameVirtualHost *:80 # NOTE: NameVirtualHost cannot be used without a port specifier # (e.g. :80) if mod_ssl is being used, due to the nature of the # SSL protocol. # VirtualHost example: # Almost any Apache directive may go into a VirtualHost container. # The first VirtualHost section is used for requests without a known # server name. #<VirtualHost *:80> # ServerAdmin [email protected] # DocumentRoot /www/docs/dummy-host.example.com # ServerName dummy-host.example.com # ErrorLog logs/dummy-host.example.com-error_log # CustomLog logs/dummy-host.example.com-access_log common #</VirtualHost> NameVirtualHost 192.168.1.56:80 <VirtualHost 192.168.1.56:80> #ServerAdmin [email protected] #DocumentRoot /var/www/html #ServerName lserver6.tmesa.com #ServerName fforge.tmesa.com ServerName fforge.gotdns.com:80 #ErrorLog logs/dummy-host.example.com-error_log #CustomLog logs/dummy-host.example.com-access_log common #ProxyRequests Off ProxyPass / http://192.168.1.81:80/ ProxyPassReverse / http://192.168.1.81:80/ </VirtualHost> <VirtualHost 192.168.1.56:80> #ServerAdmin [email protected] DocumentRoot /var/www/html/joomla #ServerName lserver6.tmesa.com #ServerName fforge.tmesa.com ServerName 192.168.1.56:80 #ErrorLog logs/dummy-host.example.com-error_log #CustomLog logs/dummy-host.example.com-access_log common #ProxyRequests Off </VirtualHost>

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  • Week in Geek: IPv6 Capable Smartphones Compromise User Privacy Edition

    - by Asian Angel
    This week we learned how to “clone a disk, resize static windows, and create system function shortcuts”, use 45 different services, sites, and apps to help read favorite sites, add MP3 support to Audacity (for saving in MP3 format), install a Wii game loader for easy backups and fast load times, create a Blue Screen of Death in any color, and more. Photo by legofenris. Weekly News Links Photo by The H Security. IPv6: Smartphones compromise users’ privacy Since version 4 of the iOS operating system, Apple’s iPhones, iPads and iPods have been capable of handling IPv6, and most Android devices have been capable since version 2.1. However, the operating systems transfer an ID that discloses information about their users. Dumb phones can be attacked too Much of the discussion of security threats to mobile phones revolves around smartphones, but researchers have found that less advanced “feature phones,” still used by the majority of people around the world, also are vulnerable to attack. SCADA exploit – the dragon awakes The recent publication of an exploit for KingView, a software package for visualising industrial process control systems, appears to be having an effect. Threatpost reports that both the Chinese vendor Wellintech and Chinese CERT (CN-CERT) have now reacted. Sophos: Spam to get more malicious Spam is becoming more malicious in nature as trickery tactics change in line with current user interests, according to a new report released Tuesday by Sophos. Global spam traffic rebounds as Rustock wakes Spam is on the rise after the Rustock botnet awoke from its Christmas slumber, according to Symantec. Cracking WPA keys in the cloud At the forthcoming Black Hat conference, blogger Thomas Roth plans to demonstrate how weak WPA PSKs can be cracked quickly and easily using Amazon’s Elastic Compute Cloud (EC2) service. Microsoft Security Advisory: Vulnerability in Internet Explorer could allow remote code execution Provides a link to more details about the vulnerability and shows a work-around/fix for the problem. Adobe plans to make it easier to delete Flash cookies in web browsers The new API, NPAPI:ClearSiteData, will allow Flash cookies – also known as Local Shared Objects (LSO) – to be deleted directly in the browser’s settings. Firefox beta getting new database standard The ninth beta version of Firefox is set to get support for a standard called IndexedDB that provides a database interface useful for offline data storage and other tasks needing information on a browser’s computer. MetroPCS accused of blocking certain Net content MetroPCS is violating the FCC’s recently approved Net neutrality rules by blocking certain Internet content, say several public interest groups. Server and Tools chief Muglia to leave Microsoft in summer 2011 Microsoft veteran and Server & Tools Business (STB) President Bob Muglia is leaving Microsoft, according to an email that CEO Steve Ballmer sent to employees on January 10. Report: DOJ nearing decision on Google-ITA The U.S. Department of Justice is gearing up for a possible formal antitrust investigation into whether or not Google should be allowed to purchase travel software company ITA Software, according to a report. South Korea says Google Street View broke law Police in South Korea reportedly say Google broke the country’s law when its Street View service captured personal data from unsecure Wi-Fi networks. The backlash over Google’s HTML5 video bet Choosing strategies based on what you believe to be long-term benefits is generally a good idea when running a business, but if you manage to alienate the world in the process, the long term may become irrelevant. Google answers critics on HTML5 Web video move Google responded to critics of its decision to drop support for a popular HTML5 video codec by declaring that a royalty-supported standard for Web video will hold the Web hostage. Random TinyHacker Links A Special GiveAway: a Great Book & Great Security Software The team from 7 Tutorials has a special giveaway running during the month of January. Signed copies of their latest book, full 1-year licenses of BitDefender Internet Security 2011 and free 3-month trials for everyone willing to participate. One Click Rooting For Android Phones Here’s a nice tool that helps you root your Android phone effortlessly. New Angry Birds Free version 1.0 Available in the App Store. Google Code University Learn programming at Google Code University. Capture and Share Your Favorite Part Of a YouTube Video SnipSnip.it lets you share only the part of the video that you like. Super User Questions More great questions and answers from this past week’s popular topics at Super User. What are the Windows A: and B: drives used for? Does OS X support linux-like features? What is the easiest way to make a backup of an entire hard disk? Will shifting from Wireless to Wired network result in better performance? Is it legal to install Windows 7 Home Premium Retail inside VMware virtual machine? How-To Geek Weekly Article Recap Enjoy reading through our hottest articles from this past week. The 50 Best Ways to Disable Built-in Windows Features You Don’t Want The Best of CES (Consumer Electronics Show) in 2011 How to Upgrade Windows 7 Easily (And Understand Whether You Should) The Worst of CES (Consumer Electronics Show) in 2011 The How-To Geek Guide to Audio Editing: Basic Noise Removal One Year Ago on How-To Geek More great articles from one year ago filled with helpful geeky goodness for you to enjoy. Share Text & Images the Easy Way with JustPaste.it Start Portable Firefox in Safe Mode Firefox 3.6 Release Candidate Available, Here’s How to Fix Your Incompatible Extensions Protect Your Computer from “Little Hands” with KidSafe Lock Prying Eyes Out of Your Minimized Windows Custom Crocheted Cylon-Cthulhu Hybrid What happens when you let your Cylon Centurion figure and your crocheted Cthulhu spend too many lonely nights together? A Cylon-Cthulhu hybrid, of course! You can get your own from the Cthulhu Chick store over on Etsy. Note: This is not an ad…Ruth is a friend of ours, and this Cylon-Cthulhu hybrid makes the perfect guard for the new MVP trophy in our office. The Geek Note Whether it is a geeky indoor project or just getting outside, we hope that you and your families have a terrific fun-filled weekend! Remember to keep sending those great tips in to us at [email protected]. Photo by qwrrty. Latest Features How-To Geek ETC How to Upgrade Windows 7 Easily (And Understand Whether You Should) The How-To Geek Guide to Audio Editing: Basic Noise Removal Install a Wii Game Loader for Easy Backups and Fast Load Times The Best of CES (Consumer Electronics Show) in 2011 The Worst of CES (Consumer Electronics Show) in 2011 HTG Projects: How to Create Your Own Custom Papercraft Toy Firefox 4.0 Beta 9 Available for Download – Get Your Copy Now The Frustrations of a Computer Literate Watching a Newbie Use a Computer [Humorous Video] Season0nPass Jailbreaks Current Gen Apple TVs IBM’s Jeopardy Playing Computer Watson Shows The Pros How It’s Done [Video] Tranquil Juice Drop Abstract Wallpaper Pulse Is a Sleek Newsreader for iOS and Android Devices

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  • creating a heirarchy of terminals or workspaces

    - by intuited
    <rant This question occurred to me ('occurred' meaning 'whispered seductively in my ear for the 100th time') while using GNU-screen, so I'll make that my example. However this is a much more general question about user interfaces and what I perceive as a flawmissing feature in every implementation I've yet seen. I'm wondering if there is some way to create a heirarchy/tree of terminals in a screen session. EG I'd like to have something like 1 bash 1.1 bash 1.2 bash 2 bash 3 bash 3.1 bash 3.1.1 bash 3.1.2 bash It would be good if the terminals could be labelled instead of having to be navigated to via some arrangement that I suspect doesn't exist. So then you could jump to one using eg ^A:goto happydays or ^A:goto dykstra.angry. So to generalize that: Firefox, Chrome, Internet Explorer, gnome-terminal, roxterm, konsole, yakuake, OpenOffice, Microsoft Office, Mr. Snuffaluppagus's Funtime Carousel™, and Your Mom's Jam Browser™ all offer the ability to create a flat set of tabs containing documents of an identical nature: web pages, terminals, documents, fun rideable animals, and jams. GNU-screen implements the same functionality without using tabs. Linux and OS/X window managers provide the ability to organize windows into an array of workspaces, which amounts to again, the same deal. Over the past few years, this has become a more or less ubiquitous concept which has been righteously welcomed into the far reaches of the computer interface funfest. Heavy users of these systems quickly encounter a problem with it: the set of entities is flat. In the case of workspaces, an option may be available to create a 2d array. However none of these applications furnish their users with the ability to create heirarchies, similar to filesystem directory structures, containing instances of their particular contained type. I for one am consistently bothered by this, and am wondering if the community can offer some wisdom as to why this has not happened in any of the foremost collections of computational functionality our culture has yet produced. Or if perhaps it has and I'm just an ignorant savage. I'd like to be able to not only group things into a tree structure, but also to create references (aka symbolic links, aka pointers) from one part of the structure to another, as well as apply properties (eg default directory, colorscheme, ...) recursively downward from a given node. I see no reason why we shouldn't be able to save these structures as known sessions, and apply tags to particular instances. So then you can sort through them by tag, find them by name, or just use the arrow keys (with an appropriate modifier) to move left or right and in or out of a given level. Another key combo would serve to create a branch in the place of the current terminal/webpage/lifelike statue/spreadsheet/spreadsheet sheet/presentation/jam and move that entity into the new branch, then create a fresh one as a sibling to it: a second leaf node within the same branch node. They would get along well. I find it a bit astonishing that this hasn't happened yet, and the only reason I can venture as a guess is that the creators of these fine systems do not consider such functionality to be useful to a significant portion of their userbase. I posit that the probability that that such an assumption would be correct is pretty low. On the other hand, given the relative ease with which such structures can be implemented using modern libraries/languages, it doesn't seem likely that difficulty of implementation would be a major roadblock. If it could be done in 1972 or whenever within the constraints of a filesystem driver, it should be relatively painless to implement in 2010 in a fullblown application. Given that all of these systems are capable of maintaining a set of equivalent entities, it seems unlikely that a major infrastructure overhaul would be necessary in order to enable a navigable heirarchy of them. </rant Mostly I'm just looking to start up a discussion and/or brainstorming on this topic. Any ideas, examples, criticism, or analysis are quite welcome. * Mr. Snuffaluppagus's Funtime Carousel is a registered trademark of Children's Television Workshop Inc. * Your Mom's Jam Browser is a registered trademark of Your Mom Inc.

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  • SQL Server Issue: Could not allocate space for object ... primary filegroup is full

    - by Luke
    Trying to figure out a problem at an office that has SQL Server 2005 installed on Windows SBS Server 2008. Here's the setup: It's an office, and the person who set this all up is nowhere to be found. I'm the best hope they have... One of the programs they use on a workstation gives them an error of "Could not allocate space for object 'Billing' in database "MyDatabase" because primary filegroup is full" when trying to save an entry in their software. I searched around for hours, looking for possible solutions. One was to check for available disk space, and another was to defrag. I checked the hard drives on the server, and there is plenty of space free. I also defragged, which may have helped the problem somewhat. It's hard to say, because it seems like with the nature of the error, if you try over and over you might get it to actually save. My next step was to try to see if autogrowth was enabled on the database. This would seem to be a likely / possible solution, but I can't access the database! If I run the SQL Management Studio, I can log in as my Windows user and view the list of databases. However, if I try to do anything (actually view the database, view the properties, add or edit users), I get errors that I don't have permission. For what it's worth, I also tried runing Management Studio as Administrator, in case that would help. No difference, though. Now, what I'm guessing is going on -- from my limited knowledge of SQL and from reading online -- is that though I'm logged in as a Windows administrator, that account does NOT have SQL access. I do see a list of SQL users, including SA, but I again don't have permission to add one or to change the password on an existing one. And nobody at the office has any idea what the SQL passwords could be. So... here's my thinking thus far: 1 - The "Could not allocate" error likely points to a database that needs to be allowed to autogrow. Especially since I verified there is plenty of free space and the HD has been defragmented. 2 - Enabling autogrow would be very easy to do if I had the proper access within SQL Management Stuido. That leads me to this link: http://blogs.technet.com/b/sqlman/archive/2011/06/14/tips-amp-tricks-you-have-lost-access-to-sql-server-now-what.aspx It sounds like it's a step-by-step guide for giving me the access I need to SQL. I'm guessing that if I followed this guide, I would be able to then log in to the SQL server via Management Studio with the proper permissions, and would be able to enable autogrow (or simply view the status of the existing database), and hopefully solve the "Could not allocate space" problem! So I guess I have a few questions: 1 - Would you guys agree with my "diagnosis"? Think I'm barking up the right tree? 2 - Is there any risk at all in hurting / disabling / wrecking the current SQL database or setup with me going through the guide to regain SQL access? I understand that per the guide, I would have to temporarily shut down SQL, so obviously it wouldn't be accessible during that time. But it wouldn't be worth the risk if there's a chance I could mess anything up... Like I said, the workstations ARE currently accessing the database somehow, but nobody knows with what login info or anything. Basically, it's set up, it works (usually), but if they had to reload the software, nobody would know how. Any feedback would be appreciated!! The problem is such that it's not an emergency for them, but an annoyance. If I could fix it, it would be wonderful. But if not, I think they'll manage, especially as they are going to eventually stop using this software. Thank you so much for your time! Luke

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  • Master Data Management and Cloud Computing

    - by david.butler(at)oracle.com
    Cloud Computing is all the rage these days. There are many reasons why this is so. But like its predecessor, Service Oriented Architecture, it can fall on hard times if the underlying data is left unmanaged. Master Data Management is the perfect Cloud companion. It can materially increase the chances for successful Cloud initiatives. In this blog, I'll review the nature of the Cloud and show how MDM fits in.   Here's the National Institute of Standards and Technology Cloud definition: •          Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.   Cloud architectures have three main layers: applications or Software as a Service (SaaS), Platforms as a Service (PaaS), and Infrastructure as a Service (IaaS). SaaS generally refers to applications that are delivered to end-users over the Internet. Oracle CRM On Demand is an example of a SaaS application. Today there are hundreds of SaaS providers covering a wide variety of applications including Salesforce.com, Workday, and Netsuite. Oracle MDM applications are located in this layer of Oracle's On Demand enterprise Cloud platform. We call it Master Data as a Service (MDaaS). PaaS generally refers to an application deployment platform delivered as a service. They are often built on a grid computing architecture and include database and middleware. Oracle Fusion Middleware is in this category and includes the SOA and Data Integration products used to connect SaaS applications including MDM. Finally, IaaS generally refers to computing hardware (servers, storage and network) delivered as a service.  This typically includes the associated software as well: operating systems, virtualization, clustering, etc.    Cloud Computing benefits are compelling for a large number of organizations. These include significant cost savings, increased flexibility, and fast deployments. Cost advantages include paying for just what you use. This is especially critical for organizations with variable or seasonal usage. Companies don't have to invest to support peak computing periods. Costs are also more predictable and controllable. Increased agility includes access to the latest technology and experts without making significant up front investments.   While Cloud Computing is certainly very alluring with a clear value proposition, it is not without its challenges. An IDC survey of 244 IT executives/CIOs and their line-of-business (LOB) colleagues identified a number of issues:   Security - 74% identified security as an issue involving data privacy and resource access control. Integration - 61% found that it is hard to integrate Cloud Apps with in-house applications. Operational Costs - 50% are worried that On Demand will actually cost more given the impact of poor data quality on the rest of the enterprise. Compliance - 49% felt that compliance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley) would be a major issue. When control is lost, the ability of a provider to directly manage how and where data is deployed, used and destroyed is negatively impacted.  There are others, but I singled out these four top issues because Master Data Management, properly incorporated into a Cloud Computing infrastructure, can significantly ameliorate all of these problems. Cloud Computing can literally rain raw data across the enterprise.   According to fellow blogger, Mike Ferguson, "the fracturing of data caused by the adoption of cloud computing raises the importance of MDM in keeping disparate data synchronized."   David Linthicum, CTO Blue Mountain Labs blogs that "the lack of MDM will become more of an issue as cloud computing rises. We're moving from complex federated on-premise systems, to complex federated on-premise and cloud-delivered systems."    Left unmanaged, non-standard, inconsistent, ungoverned data with questionable quality can pollute analytical systems, increase operational costs, and reduce the ROI in Cloud and On-Premise applications. As cloud computing becomes more relevant, and more data, applications, services, and processes are moved out to cloud computing platforms, the need for MDM becomes ever more important. Oracle's MDM suite is designed to deal with all four of the above Cloud issues listed in the IDC survey.   Security - MDM manages all master data attribute privacy and resource access control issues. Integration - MDM pre-integrates Cloud Apps with each other and with On Premise applications at the data level. Operational Costs - MDM significantly reduces operational costs by increasing data quality, thereby improving enterprise business processes efficiency. Compliance - MDM, with its built in Data Governance capabilities, insures that the data is governed according to organizational standards. This facilitates rapid and accurate reporting for compliance purposes. Oracle MDM creates governed high quality master data. A unified cleansed and standardized data view is produced. The Oracle Customer Hub creates a single view of the customer. The Oracle Product Hub creates high quality product data designed to support all go-to-market processes. Oracle Supplier Hub dramatically reduces the chances of 'supplier exceptions'. Oracle Site Hub masters locations. And Oracle Hyperion Data Relationship Management masters financial reference data and manages enterprise hierarchies across operational areas from ERP to EPM and CRM to SCM. Oracle Fusion Middleware connects Cloud and On Premise applications to MDM Hubs and brings high quality master data to your enterprise business processes.   An independent analyst once said "Poor data quality is like dirt on the windshield. You may be able to drive for a long time with slowly degrading vision, but at some point, you either have to stop and clear the windshield or risk everything."  Cloud Computing has the potential to significantly degrade data quality across the enterprise over time. Deploying a Master Data Management solution prior to or in conjunction with a move to the Cloud can insure that the data flowing into the enterprise from the Cloud is clean and governed. This will in turn insure that expected returns on the investment in Cloud Computing will be realized.       Oracle MDM has proven its metal in this area and has the customers to back that up. In fact, I will be hosting a webcast on Tuesday, April 10th at 10 am PT with one of our top Cloud customers, the Church Pension Group. They have moved all mainline applications to a hosted model and use Oracle MDM to insure the master data is managed and cleansed before it is propagated to other cloud and internal systems. I invite you join Martin Hossfeld, VP, IT Operations, and Danette Patterson, Enterprise Data Manager as they review business drivers for MDM and hosted applications, how they did it, the benefits achieved, and lessons learned. You can register for this free webcast here.  Hope to see you there.

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  • Lessons from rewriting POP Forums for MVC, open source-like

    - by Jeff
    It has been a ton of work, interrupted over the last two years by unemployment, moving, a baby, failing to sell houses and other life events, but it's really exciting to see POP Forums v9 coming together. I'm not even sure when I decided to really commit to it as an open source project, but working on the same team as the CodePlex folks probably had something to do with it. Moving along the roadmap I set for myself, the app is now running on a quasi-production site... we launched MouseZoom last weekend. (That's a post-beta 1 build of the forum. There's also some nifty Silverlight DeepZoom goodness on that site.)I have to make a point to illustrate just how important starting over was for me. I started this forum thing for my sites in old ASP more than ten years ago. What a mess that stuff was, including SQL injection vulnerabilities and all kinds of crap. It went to ASP.NET in 2002, but even then, it felt a little too much like script. More than a year later, in 2003, I did an honest to goodness rewrite. If you've been in this business of writing code for any amount of time, you know how much you hate what you wrote a month ago, so just imagine that with seven years in between. The subsequent versions still carried a fair amount of crap, and that's why I had to start over, to make a clean break. Mind you, much of that crap is still running on some of my production sites in a stable manner, but it's a pain in the ass to maintain.So with that clean break, there is much that I have learned. These are a few of those lessons, in no particular order...Avoid shiny object syndromeOver the years, I've embraced new things without bothering to ask myself why. I remember spending the better part of a year trying to adapt this app to use the membership and profile API's in ASP.NET, just because they were there. They didn't solve any known problem. Early on in this version, I dabbled in exotic ORM's, even though I already had the fundamental SQL that I knew worked. I bloated up the client side code with all kinds of jQuery UI and plugins just because, and it got in the way. All the new shiny can be distracting, and I've come to realize that I've allowed it to be a distraction most of my professional life.Just query what you needI've spent a lot of time over-thinking how to query data. In the SQL world, this means exotic joins, special caches, the read-update-commit loop of ORM's, etc. There are times when you have to remind yourself that you aren't Facebook, you'll never be Facebook, and that databases are in fact intended to serve data. In a lot of projects, back in the day, I used to have these big, rich data objects and pass them all over the place, through various application tiers, when in reality, all I needed was some ID from the entity. I try to be mindful of how many queries hit the database on a given request, but I don't obsess over it. I just get what I need.Don't spend too much time worrying about your unit testsIf you've looked at any of the tests for POP Forums, you might offer an audible WTF. That's OK. There's a whole lot of mocking going on. In some cases, it points out where you're doing too much, and that's good for improving your design. In other cases it shows where your design sucks. But the biggest trap of unit testing is that you worry it should be prettier. That's a waste of time. When you write a test, in many cases before the production code, the important part is that you're testing the right thing. If you have to mock up a bunch of stuff to test the outcome, so be it, but it's not wasted time. You're still doing up the typical arrange-action-assert deal, and you'll be able to read that later if you need to.Get back to your HTTP rootsASP.NET Webforms did a reasonably decent job at abstracting us away from the stateless nature of the Web. A lot of people criticize it, but I think it all worked pretty well. These days, with MVC, jQuery, REST services, and what not, we've gone back to thinking about the wire. The nuts and bolts passing between our Web browser and server matters. This doesn't make things harder, in my opinion, it makes them easier. There is something incredibly freeing about how we approach development of Web apps now. HTTP is a really simple protocol, and the stuff we push through it, in particular HTML and JSON, are pretty simple too. The debugging points are really easy to trap and trace.Premature optimization is prematureI'll go back to the data thing for a moment. I've been known to look at a particular action or use case and stress about the number of calls that are made to the database. I'm not suggesting that it's a bad thing to keep these in mind, but if you worry about it outside of the context of the actual impact, you're wasting time. For example, I query the database for last read times in a forum separately of the user and the list of forums. The impact on performance barely exists. If I put it under load, exceeding the kind of load I expect, it still barely has an impact. Then consider it only counts for logged in users. The context of this "inefficient" action is that it doesn't matter. Did I mention I won't be Facebook?Solve your own problems firstThis is another trap I've fallen into. I've often thought about what other people might need for some feature or aspect of the app. In other words, I was willing to make design decisions based on non-existent data. How stupid is that? When I decided to truly open source this thing, building for myself first was a stated design goal. This app has to server the audiences of CoasterBuzz, MouseZoom and other sites first. In this development scenario, you don't have access to mountains of usability studies or user focus groups. You have to start with what you know.I'm sure there are other points I could make too. It has been a lot of fun to work on, and I look forward to evolving the UI as time goes on. That's where I hope to see more magic in the future.

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  • C#: Does an IDisposable in a Halted Iterator Dispose?

    - by James Michael Hare
    If that sounds confusing, let me give you an example. Let's say you expose a method to read a database of products, and instead of returning a List<Product> you return an IEnumerable<Product> in iterator form (yield return). This accomplishes several good things: The IDataReader is not passed out of the Data Access Layer which prevents abstraction leak and resource leak potentials. You don't need to construct a full List<Product> in memory (which could be very big) if you just want to forward iterate once. If you only want to consume up to a certain point in the list, you won't incur the database cost of looking up the other items. This could give us an example like: 1: // a sample data access object class to do standard CRUD operations. 2: public class ProductDao 3: { 4: private DbProviderFactory _factory = SqlClientFactory.Instance 5:  6: // a method that would retrieve all available products 7: public IEnumerable<Product> GetAvailableProducts() 8: { 9: // must create the connection 10: using (var con = _factory.CreateConnection()) 11: { 12: con.ConnectionString = _productsConnectionString; 13: con.Open(); 14:  15: // create the command 16: using (var cmd = _factory.CreateCommand()) 17: { 18: cmd.Connection = con; 19: cmd.CommandText = _getAllProductsStoredProc; 20: cmd.CommandType = CommandType.StoredProcedure; 21:  22: // get a reader and pass back all results 23: using (var reader = cmd.ExecuteReader()) 24: { 25: while(reader.Read()) 26: { 27: yield return new Product 28: { 29: Name = reader["product_name"].ToString(), 30: ... 31: }; 32: } 33: } 34: } 35: } 36: } 37: } The database details themselves are irrelevant. I will say, though, that I'm a big fan of using the System.Data.Common classes instead of your provider specific counterparts directly (SqlCommand, OracleCommand, etc). This lets you mock your data sources easily in unit testing and also allows you to swap out your provider in one line of code. In fact, one of the shared components I'm most proud of implementing was our group's DatabaseUtility library that simplifies all the database access above into one line of code in a thread-safe and provider-neutral way. I went with my own flavor instead of the EL due to the fact I didn't want to force internal company consumers to use the EL if they didn't want to, and it made it easy to allow them to mock their database for unit testing by providing a MockCommand, MockConnection, etc that followed the System.Data.Common model. One of these days I'll blog on that if anyone's interested. Regardless, you often have situations like the above where you are consuming and iterating through a resource that must be closed once you are finished iterating. For the reasons stated above, I didn't want to return IDataReader (that would force them to remember to Dispose it), and I didn't want to return List<Product> (that would force them to hold all products in memory) -- but the first time I wrote this, I was worried. What if you never consume the last item and exit the loop? Are the reader, command, and connection all disposed correctly? Of course, I was 99.999999% sure the creators of C# had already thought of this and taken care of it, but inspection in Reflector was difficult due to the nature of the state machines yield return generates, so I decided to try a quick example program to verify whether or not Dispose() will be called when an iterator is broken from outside the iterator itself -- i.e. before the iterator reports there are no more items. So I wrote a quick Sequencer class with a Dispose() method and an iterator for it. Yes, it is COMPLETELY contrived: 1: // A disposable sequence of int -- yes this is completely contrived... 2: internal class Sequencer : IDisposable 3: { 4: private int _i = 0; 5: private readonly object _mutex = new object(); 6:  7: // Constructs an int sequence. 8: public Sequencer(int start) 9: { 10: _i = start; 11: } 12:  13: // Gets the next integer 14: public int GetNext() 15: { 16: lock (_mutex) 17: { 18: return _i++; 19: } 20: } 21:  22: // Dispose the sequence of integers. 23: public void Dispose() 24: { 25: // force output immediately (flush the buffer) 26: Console.WriteLine("Disposed with last sequence number of {0}!", _i); 27: Console.Out.Flush(); 28: } 29: } And then I created a generator (infinite-loop iterator) that did the using block for auto-Disposal: 1: // simply defines an extension method off of an int to start a sequence 2: public static class SequencerExtensions 3: { 4: // generates an infinite sequence starting at the specified number 5: public static IEnumerable<int> GetSequence(this int starter) 6: { 7: // note the using here, will call Dispose() when block terminated. 8: using (var seq = new Sequencer(starter)) 9: { 10: // infinite loop on this generator, means must be bounded by caller! 11: while(true) 12: { 13: yield return seq.GetNext(); 14: } 15: } 16: } 17: } This is really the same conundrum as the database problem originally posed. Here we are using iteration (yield return) over a large collection (infinite sequence of integers). If we cut the sequence short by breaking iteration, will that using block exit and hence, Dispose be called? Well, let's see: 1: // The test program class 2: public class IteratorTest 3: { 4: // The main test method. 5: public static void Main() 6: { 7: Console.WriteLine("Going to consume 10 of infinite items"); 8: Console.Out.Flush(); 9:  10: foreach(var i in 0.GetSequence()) 11: { 12: // could use TakeWhile, but wanted to output right at break... 13: if(i >= 10) 14: { 15: Console.WriteLine("Breaking now!"); 16: Console.Out.Flush(); 17: break; 18: } 19:  20: Console.WriteLine(i); 21: Console.Out.Flush(); 22: } 23:  24: Console.WriteLine("Done with loop."); 25: Console.Out.Flush(); 26: } 27: } So, what do we see? Do we see the "Disposed" message from our dispose, or did the Dispose get skipped because from an "eyeball" perspective we should be locked in that infinite generator loop? Here's the results: 1: Going to consume 10 of infinite items 2: 0 3: 1 4: 2 5: 3 6: 4 7: 5 8: 6 9: 7 10: 8 11: 9 12: Breaking now! 13: Disposed with last sequence number of 11! 14: Done with loop. Yes indeed, when we break the loop, the state machine that C# generates for yield iterate exits the iteration through the using blocks and auto-disposes the IDisposable correctly. I must admit, though, the first time I wrote one, I began to wonder and that led to this test. If you've never seen iterators before (I wrote a previous entry here) the infinite loop may throw you, but you have to keep in mind it is not a linear piece of code, that every time you hit a "yield return" it cedes control back to the state machine generated for the iterator. And this state machine, I'm happy to say, is smart enough to clean up the using blocks correctly. I suspected those wily guys and gals at Microsoft engineered it well, and I wasn't disappointed. But, I've been bitten by assumptions before, so it's good to test and see. Yes, maybe you knew it would or figured it would, but isn't it nice to know? And as those campy 80s G.I. Joe cartoon public service reminders always taught us, "Knowing is half the battle...". Technorati Tags: C#,.NET

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  • Charms and the App Bar

    - by Dennis Vroegop
    Ok. I admit. I made a mistake in the last post about our planespotter app. I have dedicated a full part of the hub to Social. I also had a section called Friends but that made sense since I said that “Friends” is a special group of people that connect to each other through our app and only our app. Social however is sharing our spots with Twitter, Facebook and so on. Now, we could write that functionality in our app in a different section but there is one small problem with that: users don’t expect that. Ok, I admit. The mistake was quite deliberate to give me an excuse to write this part. But still: the mistake is one I see a lot. People are trying to do stuff in their application that they shouldn’t be doing. This always strike me as slightly odd: why do some work when others have already done it for you and you can just use it? After all: good developers are lazy (lazy people will always try to find the easiest way to do something and in development land this usually means the cleanest and best to support way…) So. What is that part that Microsoft has done for us and we don’t have to do ourselves? The answer lies on the right hand of your Win8 screen: This is a screenshot of my tablet (as you can see I am writing this right now….) When I swipe my finger from out of the screen on the right inside the screen (or move the mouse to the upper right corner) this menu will appear. Next to settings and the start menu button we’ll find the Search and the Share charms. These are two ways that your app can share the information it contains with the rest of the world, or at least: the rest of your system. So don’t write a Search feature in your app. Don’t write a Share feature in your app. It’s here already. Users, once they are used to Windows 8, will use that feature and expect it to work. If it doesn’t, they won’t like your app and you can kiss you dreams of everlasting fame goodbye. So use these two. What are they? Well, simply they are parts of a contract. In your app you say somewhere in code that you are supporting Search and Share. So when the user selects Share the system will interrogate the current app in the foreground if it supports this feature. Your app will say “But why, yes, I do!” Then the system will ask the app “Ok then, wisecrack, then share!” and you will have to provide the system with some information about the format. Other applications have subscribed to be at the receiving end of the Share contract. They have told the system that they support Sharing (receiving) and which formats they understand. If one or more of them support the formats you specify, the user will see them. The user clicks / taps on the app of their choice and data is moved from your app to the new one. So if you say you support Facebook and Twitter users can post data from your app to these networks by selecting Share. The same applies to Search. Don’t make a “search” button in your app but use the contract to tell the system that you support search and use that instead. Users will be grateful (remember that bar with men/women/creatures that are waiting for you?) The more and more people get to know Windows 8, the more they will use this. And if you are one of the people who wrote an app that helped them learn the system, well, that’s even better. So. We don’t have a Share or a Search button. We do have other buttons. Most important: we probably need a “New Spot” button. And a “Filter” might be useful. Or someway to open the camera so you can add a picture to the spot. Where will be put those? The answer is the “Appbar” . This is a application / context aware menu that slides up from the bottom of the screen when you move your finger / mouse from below the screen into it. From above downwards works just as well. Here you see an example of the appbar from the People app. (click on it for a larger version). This appears whenever you slide your finger up from below of down from above. This is where you put your commands. Remember, this is context aware so this menu will change when you are in different parts of your app or when you have selected different items. There are a few conventions when you create this appbar. First, the items on the right are “General” items, meaning they have little to do with what is on the screen right now. I think this would be a great place to add our “New Spot” icon. On the far left are items associated with the current selected item or screen. So if you have a spot selected, the button for Add Photo should be visible here and on the left hand side. Not everything is as clear as this, but this is what you should strive for. Group items together. And please note: this is the only place in Metro design where we are allowed to use lines as separators. So when you want to separate a group of icons from another group, add a line. Also note the simplicity of the buttons. No colors, no lights or shadows, no 3D. After a couple of years of fancy almost realistic looking icons people have finally decided that hey, this is a virtual world: it’s ok to look virtual as well. So make things as readable and clear as possible and don’t try to duplicate nature. It’s all about the information, remember? (If you don’t remember I’d like to point you to a older blog post of mine about the what and why of Metro). So.. think about the buttons a bit and think about Share and Search. What will you put there? Remember: this is the way the users interact with your apps and while you shouldn’t judge a book by its covers when it comes to people, this isn’t entirely so when it comes to apps. People DO judge an app by its looks and the way it feels. Take advantage of that. History has learned that a crappy app with a GREAT user interface gets better reviews than a GREAT app with a lousy UI… I know: developers will find this extremely unfair but that’s the world we live in (No, I am not saying you should deliver rubbish apps). Next time: we’ll start by building the darn thing!

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  • What Makes a Good Design Critic? CHI 2010 Panel Review

    - by jatin.thaker
    Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; John Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and John Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. John Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patanjali Venkatacharya enjoyed the Sardinian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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  • What was scientifically shown to support productivity when organizing/accessing file and folders?

    - by Tom Wijsman
    I have gathered terabytes of data but it has became a habit to store files and folders to the same folder, that folder could be kind of seen as a Inbox where most files (non-installations) enter my system. This way I end up with a big collections of files that are hard to organize properly, I mostly end up making folders that match their file type but then I still have several gigabytes of data per folder which doesn't make it efficient such that I can productively use the folder. I'd rather do a few clicks than having to search through the files, whether that's by some software product or by looking through the folder. Often the file names themselves are not proper so it would be easier to recognize them if there were few in a folder, rather than thousands of them. Scaling in the structure of directory trees in a computer cluster summarizes this problem as following: The processes of storing and retrieving information are rapidly gaining importance in science as well as society as a whole [1, 2, 3, 4]. A considerable effort is being undertaken, firstly to characterize and describe how publicly available information, for example in the world wide web, is actually organized, and secondly, to design efficient methods to access this information. [1] R. M. Shiffrin and K. B¨orner, Proc. Natl. Acad. Sci. USA 101, 5183 (2004). [2] S. Lawrence, C.L. Giles, Nature 400, 107–109 (1999). [3] R.F.I. Cancho and R.V. Sol, Proc. R. Soc. London, Ser. B 268, 2261 (2001). [4] M. Sigman and G. A. Cecchi, Proc. Natl. Acad. Sci. USA 99, 1742 (2002). It goes further on explaining how the data is usually organized by taking general looks at it, but by looking at the abstract and conclusion it doesn't come with a conclusion or approach which results in a productive organization of a directory hierarchy. So, in essence, this is a problem for which I haven't found a solution yet; and I would love to see a scientific solution to this problem. Upon searching further, I don't seem to find anything useful or free papers that approach this problem so it might be that I'm looking in the wrong place. I've also noted that there are different ways to term this problem, which leads out to different results of papers. Perhaps a paper is out there, but I'm not just using the same terms as that paper uses? They often use more scientific terms. I've once heard a story about an advocate with a laptop which has simply outperformed an advocate with had tons of papers, which shows how proper organization leads to productivity; but that story didn't share details on how the advocate used the laptop or how he had organized his data. But in any case, it was way more useful than how most of us organize our data these days... Advice me how I should organize my data, I'm not looking for suggestions here. I would love to see statistics or scientific measurement approaches that help me confirm that it does help me reach my goal.

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  • Service Broker, not ETL

    - by jamiet
    I have been very quiet on this blog of late and one reason for that is I have been very busy on a client project that I would like to talk about a little here. The client that I have been working for has a website that runs on a distributed architecture utilising a messaging infrastructure for communication between different endpoints. My brief was to build a system that could consume these messages and produce analytical information in near-real-time. More specifically I basically had to deliver a data warehouse however it was the real-time aspect of the project that really intrigued me. This real-time requirement meant that using an Extract transformation, Load (ETL) tool was out of the question and so I had no choice but to write T-SQL code (i.e. stored-procedures) to process the incoming messages and load the data into the data warehouse. This concerned me though – I had no way to control the rate at which data would arrive into the system yet we were going to have end-users querying the system at the same time that those messages were arriving; the potential for contention in such a scenario was pretty high and and was something I wanted to minimise as much as possible. Moreover I did not want the processing of data inside the data warehouse to have any impact on the customer-facing website. As you have probably guessed from the title of this blog post this is where Service Broker stepped in! For those that have not heard of it Service Broker is a queuing technology that has been built into SQL Server since SQL Server 2005. It provides a number of features however the one that was of interest to me was the fact that it facilitates asynchronous data processing which, in layman’s terms, means the ability to process some data without requiring the system that supplied the data having to wait for the response. That was a crucial feature because on this project the customer-facing website (in effect an OLTP system) would be calling one of our stored procedures with each message – we did not want to cause the OLTP system to wait on us every time we processed one of those messages. This asynchronous nature also helps to alleviate the contention problem because the asynchronous processing activity is handled just like any other task in the database engine and hence can wait on another task (such as an end-user query). Service Broker it was then! The stored procedure called by the OLTP system would simply put the message onto a queue and we would use a feature called activation to pick each message off the queue in turn and process it into the warehouse. At the time of writing the system is not yet up to full capacity but so far everything seems to be working OK (touch wood) and crucially our users are seeing data in near-real-time. By near-real-time I am talking about latencies of a few minutes at most and to someone like me who is used to building systems that have overnight latencies that is a huge step forward! So then, am I advocating that you all go out and dump your ETL tools? Of course not, no! What this project has taught me though is that in certain scenarios there may be better ways to implement a data warehouse system then the traditional “load data in overnight” approach that we are all used to. Moreover I have really enjoyed getting to grips with a new technology and even if you don’t want to use Service Broker you might want to consider asynchronous messaging architectures for your BI/data warehousing solutions in the future. This has been a very high level overview of my use of Service Broker and I have deliberately left out much of the minutiae of what has been a very challenging implementation. Nonetheless I hope I have caused you to reflect upon your own approaches to BI and question whether other approaches may be more tenable. All comments and questions gratefully received! Lastly, if you have never used Service Broker before and want to kick the tyres I have provided below a very simple “Service Broker Hello World” script that will create all of the objects required to facilitate Service Broker communications and then send the message “Hello World” from one place to anther! This doesn’t represent a “proper” implementation per se because it doesn’t close down down conversation objects (which you should always do in a real-world scenario) but its enough to demonstrate the capabilities! @Jamiet ----------------------------------------------------------------------------------------------- /*This is a basic Service Broker Hello World app. Have fun! -Jamie */ USE MASTER GO CREATE DATABASE SBTest GO --Turn Service Broker on! ALTER DATABASE SBTest SET ENABLE_BROKER GO USE SBTest GO -- 1) we need to create a message type. Note that our message type is -- very simple and allowed any type of content CREATE MESSAGE TYPE HelloMessage VALIDATION = NONE GO -- 2) Once the message type has been created, we need to create a contract -- that specifies who can send what types of messages CREATE CONTRACT HelloContract (HelloMessage SENT BY INITIATOR) GO --We can query the metadata of the objects we just created SELECT * FROM   sys.service_message_types WHERE name = 'HelloMessage'; SELECT * FROM   sys.service_contracts WHERE name = 'HelloContract'; SELECT * FROM   sys.service_contract_message_usages WHERE  service_contract_id IN (SELECT service_contract_id FROM sys.service_contracts WHERE name = 'HelloContract') AND        message_type_id IN (SELECT message_type_id FROM sys.service_message_types WHERE name = 'HelloMessage'); -- 3) The communication is between two endpoints. Thus, we need two queues to -- hold messages CREATE QUEUE SenderQueue CREATE QUEUE ReceiverQueue GO --more querying metatda SELECT * FROM sys.service_queues WHERE name IN ('SenderQueue','ReceiverQueue'); --we can also select from the queues as if they were tables SELECT * FROM SenderQueue   SELECT * FROM ReceiverQueue   -- 4) Create the required services and bind them to be above created queues CREATE SERVICE Sender   ON QUEUE SenderQueue CREATE SERVICE Receiver   ON QUEUE ReceiverQueue (HelloContract) GO --more querying metadata SELECT * FROM sys.services WHERE name IN ('Receiver','Sender'); -- 5) At this point, we can begin the conversation between the two services by -- sending messages DECLARE @conversationHandle UNIQUEIDENTIFIER DECLARE @message NVARCHAR(100) BEGIN   BEGIN TRANSACTION;   BEGIN DIALOG @conversationHandle         FROM SERVICE Sender         TO SERVICE 'Receiver'         ON CONTRACT HelloContract WITH ENCRYPTION=OFF   -- Send a message on the conversation   SET @message = N'Hello, World';   SEND  ON CONVERSATION @conversationHandle         MESSAGE TYPE HelloMessage (@message)   COMMIT TRANSACTION END GO --check contents of queues SELECT * FROM SenderQueue   SELECT * FROM ReceiverQueue   GO -- Receive a message from the queue RECEIVE CONVERT(NVARCHAR(MAX), message_body) AS MESSAGE FROM ReceiverQueue GO --If no messages were received and/or you can't see anything on the queues you may wish to check the following for clues: SELECT * FROM sys.transmission_queue -- Cleanup DROP SERVICE Sender DROP SERVICE Receiver DROP QUEUE SenderQueue DROP QUEUE ReceiverQueue DROP CONTRACT HelloContract DROP MESSAGE TYPE HelloMessage GO USE MASTER GO DROP DATABASE SBTest GO

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  • SSIS: Deploying OLAP cubes using C# script tasks and AMO

    - by DrJohn
    As part of the continuing series on Building dynamic OLAP data marts on-the-fly, this blog entry will focus on how to automate the deployment of OLAP cubes using SQL Server Integration Services (SSIS) and Analysis Services Management Objects (AMO). OLAP cube deployment is usually done using the Analysis Services Deployment Wizard. However, this option was dismissed for a variety of reasons. Firstly, invoking external processes from SSIS is fraught with problems as (a) it is not always possible to ensure SSIS waits for the external program to terminate; (b) we cannot log the outcome properly and (c) it is not always possible to control the server's configuration to ensure the executable works correctly. Another reason for rejecting the Deployment Wizard is that it requires the 'answers' to be written into four XML files. These XML files record the three things we need to change: the name of the server, the name of the OLAP database and the connection string to the data mart. Although it would be reasonably straight forward to change the content of the XML files programmatically, this adds another set of complication and level of obscurity to the overall process. When I first investigated the possibility of using C# to deploy a cube, I was surprised to find that there are no other blog entries about the topic. I can only assume everyone else is happy with the Deployment Wizard! SSIS "forgets" assembly references If you build your script task from scratch, you will have to remember how to overcome one of the major annoyances of working with SSIS script tasks: the forgetful nature of SSIS when it comes to assembly references. Basically, you can go through the process of adding an assembly reference using the Add Reference dialog, but when you close the script window, SSIS "forgets" the assembly reference so the script will not compile. After repeating the operation several times, you will find that SSIS only remembers the assembly reference when you specifically press the Save All icon in the script window. This problem is not unique to the AMO assembly and has certainly been a "feature" since SQL Server 2005, so I am not amazed it is still present in SQL Server 2008 R2! Sample Package So let's take a look at the sample SSIS package I have provided which can be downloaded from here: DeployOlapCubeExample.zip  Below is a screenshot after a successful run. Connection Managers The package has three connection managers: AsDatabaseDefinitionFile is a file connection manager pointing to the .asdatabase file you wish to deploy. Note that this can be found in the bin directory of you OLAP database project once you have clicked the "Build" button in Visual Studio TargetOlapServerCS is an Analysis Services connection manager which identifies both the deployment server and the target database name. SourceDataMart is an OLEDB connection manager pointing to the data mart which is to act as the source of data for your cube. This will be used to replace the connection string found in your .asdatabase file Once you have configured the connection managers, the sample should run and deploy your OLAP database in a few seconds. Of course, in a production environment, these connection managers would be associated with package configurations or set at runtime. When you run the sample, you should see that the script logs its activity to the output screen (see screenshot above). If you configure logging for the package, then these messages will also appear in your SSIS logging. Sample Code Walkthrough Next let's walk through the code. The first step is to parse the connection string provided by the TargetOlapServerCS connection manager and obtain the name of both the target OLAP server and also the name of the OLAP database. Note that the target database does not have to exist to be referenced in an AS connection manager, so I am using this as a convenient way to define both properties. We now connect to the server and check for the existence of the OLAP database. If it exists, we drop the database so we can re-deploy. svr.Connect(olapServerName); if (svr.Connected) { // Drop the OLAP database if it already exists Database db = svr.Databases.FindByName(olapDatabaseName); if (db != null) { db.Drop(); } // rest of script } Next we start building the XMLA command that will actually perform the deployment. Basically this is a small chuck of XML which we need to wrap around the large .asdatabase file generated by the Visual Studio build process. // Start generating the main part of the XMLA command XmlDocument xmlaCommand = new XmlDocument(); xmlaCommand.LoadXml(string.Format("<Batch Transaction='false' xmlns='http://schemas.microsoft.com/analysisservices/2003/engine'><Alter AllowCreate='true' ObjectExpansion='ExpandFull'><Object><DatabaseID>{0}</DatabaseID></Object><ObjectDefinition/></Alter></Batch>", olapDatabaseName));  Next we need to merge two XML files which we can do by simply using setting the InnerXml property of the ObjectDefinition node as follows: // load OLAP Database definition from .asdatabase file identified by connection manager XmlDocument olapCubeDef = new XmlDocument(); olapCubeDef.Load(Dts.Connections["AsDatabaseDefinitionFile"].ConnectionString); // merge the two XML files by obtain a reference to the ObjectDefinition node oaRootNode.InnerXml = olapCubeDef.InnerXml;   One hurdle I had to overcome was removing detritus from the .asdabase file left by the Visual Studio build. Through an iterative process, I found I needed to remove several nodes as they caused the deployment to fail. The XMLA error message read "Cannot set read-only node: CreatedTimestamp" or similar. In comparing the XMLA generated with by the Deployment Wizard with that generated by my code, these read-only nodes were missing, so clearly I just needed to strip them out. This was easily achieved using XPath to find the relevant XML nodes, of which I show one example below: foreach (XmlNode node in rootNode.SelectNodes("//ns1:CreatedTimestamp", nsManager)) { node.ParentNode.RemoveChild(node); } Now we need to change the database name in both the ID and Name nodes using code such as: XmlNode databaseID = xmlaCommand.SelectSingleNode("//ns1:Database/ns1:ID", nsManager); if (databaseID != null) databaseID.InnerText = olapDatabaseName; Finally we need to change the connection string to point at the relevant data mart. Again this is easily achieved using XPath to search for the relevant nodes and then replace the content of the node with the new name or connection string. XmlNode connectionStringNode = xmlaCommand.SelectSingleNode("//ns1:DataSources/ns1:DataSource/ns1:ConnectionString", nsManager); if (connectionStringNode != null) { connectionStringNode.InnerText = Dts.Connections["SourceDataMart"].ConnectionString; } Finally we need to perform the deployment using the Execute XMLA command and check the returned XmlaResultCollection for errors before setting the Dts.TaskResult. XmlaResultCollection oResults = svr.Execute(xmlaCommand.InnerXml);  // check for errors during deployment foreach (Microsoft.AnalysisServices.XmlaResult oResult in oResults) { foreach (Microsoft.AnalysisServices.XmlaMessage oMessage in oResult.Messages) { if ((oMessage.GetType().Name == "XmlaError")) { FireError(oMessage.Description); HadError = true; } } } If you are not familiar with XML programming, all this may all seem a bit daunting, but perceiver as the sample code is pretty short. If you would like the script to process the OLAP database, simply uncomment the lines in the vicinity of Process method. Of course, you can extend the script to perform your own custom processing and to even synchronize the database to a front-end server. Personally, I like to keep the deployment and processing separate as the code can become overly complex for support staff.If you want to know more, come see my session at the forthcoming SQLBits conference.

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  • Thoughts on the Nomination Committee Campaign 2014

    - by Testas
    Congratulations to Erin, Andy and Allen on making the Nomination Committee for 2014. As Mark Broadbent (@retracement) stated in his tweet, there’s a great set of individuals for the Nom Com, and I could not agree more. I know Erin and Allen, and I know how much value they will bring to the process. I don’t know Andy as well, but I am sure he will do a great job and I hope I can meet him at PASS soon. The final candidate appointed by the PASS board is Rick Bolesta, who brings a wealth of experience to the process. I also want to take the opportunity to thank all who have voted. Not just for me, but for all the candidates during the election. Your contribution is greatly appreciated. Would I apply for the Nom Com again?  Yes I would. My first election experience has been a learning experience in itself. So I accept the result and look forward to applying next year. Moving on from this, I do want to express my opinion about the lack of international representation in the election process. One of the tweets that I saw after the result was from Adam Machanic (@AdamMachanic) who commented on the lack of international members on the Nom Com. If truth be told, I was disappointed – when the candidate list was released -- that for the second time in recent elections there was a lack of international candidates on the candidate list. It feels that only Brits and Americans partake in such elections. This is a real shame, and I can’t help thinking why this is the case. Hugo Kornelis (@Hugo_Kornelis) wrote a blog here to express his thoughts. He did raise some valid points. I don’t know why there is an absence of international candidates. I know that the team at PASS are looking to improve the situation, so I do not want to give the impression that PASS are doing nothing. For reference please see Bill Graziano’ s article here to see how PASS are addressing the situation. There is a clear direction to change the rules within PASS to give greater inclusion of international members. In addition to this, I wanted to explore a couple of potential approaches to address the situation. I am not saying that they are the right answer, but when I see challenges, I like to bring potential solutions to the table. 1.       Use the PASS mission statement to define a tactical objective that engages community leaders into the election process. If you are not familiar with the PASS mission statement, let me provide it here as laid out on the PASS website. “Empower data professionals who leverage Microsoft technologies to connect, share, and learn through networking, knowledge sharing, and peer-based learning” PASS fulfil this mission statement regularly. Whether you attend SQL Saturday, SQLRally, SQLPASS and BA conference itself. The biggest value of PASS is the ability to bring our profession together. And the 24 hour hop allows you to learn from the comfort of your own office/home. This mission should be extended to define a tactical objectives that bring greater networking and knowledge sharing between PASS Chapter leaders/Regional Mentors and PASS HQ. It should help educate the leaders about the opportunities of elections and how leaders can become involved. I know PASS engage with Chapter leaders on a regular basis to discuss community matters for the benefit of PASS members. How could this be achieved? Perhaps PASS could perform a quarterly virtual meeting that specifically looks at helping leaders become more involved with the election process 2.       Evolve the Global Growth Strategy into a Global Engagement Strategy. One of the remits of the PASS board over the last couple of years is the Global Growth strategy. This has been very successful as we have seen the massive growth of events across the world. For that, I congratulate the board for this success. Perhaps the time is now right to look at solidifying this success, through a Global Engagement Strategy that starts with the collaboration of Chapter Leaders, Regional Mentors and Evangelists in their respective Countries or Regions. The engagement strategy should look at increasing collaboration between community leaders for the benefit of their respective communities. It should also provide a channel for encouraging leaders to put themselves forward for the elections. How could this be achieved? In the UK, there has been a big growth in PASS Chapters and SQL Server Events that was approaching saturation point. The introduction of the Community Engagement Day -- channelled through the SQLBits conference -- has enabled Chapter Leaders to collaborate, connect and share with PASS, Sponsors and Microsoft. It also provides the ability for Chapter Leaders to speak directly to the PASS representatives from PASSHQ. This brings with it the ability for PASS community evangelists to communicate PASS objectives. It has also been the event where we have found out; and/or encouraged, Chapter Leaders to put themselves forward for elections. People like encouragement and validation when going for something like an election, and being able to discuss this with peers at a dedicated event provides a useful platform. PASS has the people in place already to facilitate such an event. Regional Mentors could potentially help organise such events on an annual basis, with PASSHQ providing support in providing a room/Lync access for the event to take place. It would be really good if a PASSHQ representative could attend in person as well.   3.       Restrict candidates to serve only a limited number of terms. A frequent comment I saw on social networking was that the elections can be seen by some as a popularity conference. Perhaps by limiting the number of terms that an individual can serve on either the Nom Com or the BOD, other candidates may be encouraged to be more actively involved within the PASS election process. I don’t think that the current byelaws deal with this particular suggestion. I also saw a couple of tweets that stated that more active community members did not apply for the Nom Com. I struggled to understand how the individuals of the tweets measured “more active”. It just also further solidified the subjective nature of elections. In the absence of how candidates are put forward for the elections. Then a restriction of terms enables the opportunity to be extended to others. How could this be achieved? Set a resolution that is put to a community vote as to the viability of such a solution. For example, the questions for the vote could be: Should individuals in the Nom Com and BoD be limited to a certain number of terms?  Yes/No. What is the maximum number of terms a candidate could serve?   It would be simple to execute such a vote, and the community will have an opportunity to have a say in an important aspect of the PASS organisation. And is the change is successful, then add it as a byelaw.   So there are some of my thoughts. I am not saying they are right or wrong. But I do hope that there is a concerted effort to encourage more candidates from other reaches of the Globe to become involved with future elections.   It would be good to hear your thoughts   Thanks   Chris

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  • outgoing DNS flood targeted to non-ISP hosts

    - by radudani
    Below is the specific traffic monitored at the network perimeter and originating from a user PC on Vista platform; my question is not about the effects of the flood, but about the nature of the source of it; is this a kind of known infection, or just an application went out of control? a standard NOD32 scan didn't find anything, as the user told me; Thank you for any hint, Danny 14:40:10.115876 IP 192.168.7.42.4122 67.228.0.181.53: S 2742536765:2742536765(0) win 16384 14:40:10.115943 IP 192.168.7.42.4124 67.228.181.207.53: S 3071079888:3071079888(0) win 16384 14:40:10.116015 IP 192.168.7.42.4126 67.228.0.181.53: S 3445199428:3445199428(0) win 16384 14:40:10.116086 IP 192.168.7.42.4128 67.228.181.207.53: S 2053198691:2053198691(0) win 16384 14:40:10.116154 IP 192.168.7.42.4130 67.228.0.181.53: S 2841660872:2841660872(0) win 16384 14:40:10.116222 IP 192.168.7.42.4132 67.228.181.207.53: S 3150822465:3150822465(0) win 16384 14:40:10.116290 IP 192.168.7.42.4134 67.228.0.181.53: S 1692515021:1692515021(0) win 16384 14:40:10.116358 IP 192.168.7.42.4136 67.228.181.207.53: S 3358275919:3358275919(0) win 16384 14:40:10.116430 IP 192.168.7.42.4138 67.228.0.181.53: S 930184999:930184999(0) win 16384 14:40:10.116498 IP 192.168.7.42.4140 67.228.181.207.53: S 1504984630:1504984630(0) win 16384 14:40:10.116566 IP 192.168.7.42.4142 67.228.0.181.53: S 546074424:546074424(0) win 16384 14:40:10.116634 IP 192.168.7.42.4144 67.228.181.207.53: S 4241828590:4241828590(0) win 16384 14:40:10.116702 IP 192.168.7.42.4146 67.228.0.181.53: S 668634627:668634627(0) win 16384 14:40:10.116769 IP 192.168.7.42.4148 67.228.181.207.53: S 3768119461:3768119461(0) win 16384 14:40:10.117360 IP 192.168.7.42.4111 67.228.0.181.53: 12676 op8 Resp12*- [2128q][|domain] 14:40:10.117932 IP 192.168.7.42.4112 67.228.181.207.53: 44190 op7 NotAuth*|$ [29103q],[|domain] 14:40:10.118726 IP 192.168.7.42.4113 67.228.0.181.53: 49196 inv_q [b2&3=0xeea] [64081q] [28317a] [43054n] [23433au] Type63482 (Class 5889)? M-_^OSM-JM-m^_M-i.[|domain] 14:40:10.119934 IP 192.168.7.42.4114 67.228.181.207.53: 48131 updateMA Resp12$ [43850q],[|domain] 14:40:10.121164 IP 192.168.7.42.4115 67.228.0.181.53: 46330 updateM% [b2&3=0x665b] [23691a] [998q] [32406n] [11452au][|domain] 14:40:10.121866 IP 192.168.7.42.4116 67.228.181.207.53: 34425 op7 YXRRSet* [39927q][|domain] 14:40:10.123107 IP 192.168.7.42.4117 67.228.0.181.53: 56536 notify+ [b2&3=0x27e6] [59761a] [23005q] [33341n] [29705au][|domain] 14:40:10.123961 IP 192.168.7.42.4118 67.228.181.207.53: 19323 stat% [b2&3=0x14bb] [32491a] [41925q] [2038n] [5857au][|domain] 14:40:10.132499 IP 192.168.7.42.4119 67.228.0.181.53: 50432 updateMA+ [b2&3=0x6bc2] [10733a] [9775q] [46984n] [15261au][|domain] 14:40:10.133394 IP 192.168.7.42.4120 67.228.181.207.53: 2171 notify Refused$ [26027q][|domain] 14:40:10.134421 IP 192.168.7.42.4121 67.228.0.181.53: 25802 updateM NXDomain*-$ [28641q][|domain] 14:40:10.135392 IP 192.168.7.42.4122 67.228.181.207.53: 2073 updateMA+ [b2&3=0x6d0b] [43177a] [54332q] [17736n] [43636au][|domain] 14:40:10.136638 IP 192.168.7.42.4123 67.228.0.181.53: 15346 updateD+% [b2&3=0x577a] [61686a] [19106q] [15824n] [37833au] Type28590 (Class 64856)? [|domain] 14:40:10.137265 IP 192.168.7.42.4124 67.228.181.207.53: 60761 update+ [b2&3=0x2b66] [43293a] [53922q] [23115n] [11349au][|domain] 14:40:10.148122 IP 192.168.7.42.4125 67.228.0.181.53: 3418 op3% [b2&3=0x1a92] [51107a] [60368q] [47777n] [56081au][|domain]

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  • What Makes a Good Design Critic? CHI 2010 Panel Review

    - by Applications User Experience
    Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; Jonathan Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and Jonathan Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. Jonathan Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patnajali Venkatacharya enjoyed the Sardian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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  • Cost Comparison Hard Disk Drive to Solid State Drive on Price per Gigabyte - dispelling a myth!

    - by tonyrogerson
    It is often said that Hard Disk Drive storage is significantly cheaper per GiByte than Solid State Devices – this is wholly inaccurate within the database space. People need to look at the cost of the complete solution and not just a single component part in isolation to what is really required to meet the business requirement. Buying a single Hitachi Ultrastar 600GB 3.5” SAS 15Krpm hard disk drive will cost approximately £239.60 (http://scan.co.uk, 22nd March 2012) compared to an OCZ 600GB Z-Drive R4 CM84 PCIe costing £2,316.54 (http://scan.co.uk, 22nd March 2012); I’ve not included FusionIO ioDrive because there is no public pricing available for it – something I never understand and personally when companies do this I immediately think what are they hiding, luckily in FusionIO’s case the product is proven though is expensive compared to OCZ enterprise offerings. On the face of it the single 15Krpm hard disk has a price per GB of £0.39, the SSD £3.86; this is what you will see in the press and this is what sales people will use in comparing the two technologies – do not be fooled by this bullshit people! What is the requirement? The requirement is the database will have a static size of 400GB kept static through archiving so growth and trim will balance the database size, the client requires resilience, there will be several hundred call centre staff querying the database where queries will read a small amount of data but there will be no hot spot in the data so the randomness will come across the entire 400GB of the database, estimates predict that the IOps required will be approximately 4,000IOps at peak times, because it’s a call centre system the IO latency is important and must remain below 5ms per IO. The balance between read and write is 70% read, 30% write. The requirement is now defined and we have three of the most important pieces of the puzzle – space required, estimated IOps and maximum latency per IO. Something to consider with regard SQL Server; write activity requires synchronous IO to the storage media specifically the transaction log; that means the write thread will wait until the IO is completed and hardened off until the thread can continue execution, the requirement has stated that 30% of the system activity will be write so we can expect a high amount of synchronous activity. The hardware solution needs to be defined; two possible solutions: hard disk or solid state based; the real question now is how many hard disks are required to achieve the IO throughput, the latency and resilience, ditto for the solid state. Hard Drive solution On a test on an HP DL380, P410i controller using IOMeter against a single 15Krpm 146GB SAS drive, the throughput given on a transfer size of 8KiB against a 40GiB file on a freshly formatted disk where the partition is the only partition on the disk thus the 40GiB file is on the outer edge of the drive so more sectors can be read before head movement is required: For 100% sequential IO at a queue depth of 16 with 8 worker threads 43,537 IOps at an average latency of 2.93ms (340 MiB/s), for 100% random IO at the same queue depth and worker threads 3,733 IOps at an average latency of 34.06ms (34 MiB/s). The same test was done on the same disk but the test file was 130GiB: For 100% sequential IO at a queue depth of 16 with 8 worker threads 43,537 IOps at an average latency of 2.93ms (340 MiB/s), for 100% random IO at the same queue depth and worker threads 528 IOps at an average latency of 217.49ms (4 MiB/s). From the result it is clear random performance gets worse as the disk fills up – I’m currently writing an article on short stroking which will cover this in detail. Given the work load is random in nature looking at the random performance of the single drive when only 40 GiB of the 146 GB is used gives near the IOps required but the latency is way out. Luckily I have tested 6 x 15Krpm 146GB SAS 15Krpm drives in a RAID 0 using the same test methodology, for the same test above on a 130 GiB for each drive added the performance boost is near linear, for each drive added throughput goes up by 5 MiB/sec, IOps by 700 IOps and latency reducing nearly 50% per drive added (172 ms, 94 ms, 65 ms, 47 ms, 37 ms, 30 ms). This is because the same 130GiB is spread out more as you add drives 130 / 1, 130 / 2, 130 / 3 etc. so implicit short stroking is occurring because there is less file on each drive so less head movement required. The best latency is still 30 ms but we have the IOps required now, but that’s on a 130GiB file and not the 400GiB we need. Some reality check here: a) the drive randomness is more likely to be 50/50 and not a full 100% but the above has highlighted the effect randomness has on the drive and the more a drive fills with data the worse the effect. For argument sake let us assume that for the given workload we need 8 disks to do the job, for resilience reasons we will need 16 because we need to RAID 1+0 them in order to get the throughput and the resilience, RAID 5 would degrade performance. Cost for hard drives: 16 x £239.60 = £3,833.60 For the hard drives we will need disk controllers and a separate external disk array because the likelihood is that the server itself won’t take the drives, a quick spec off DELL for a PowerVault MD1220 which gives the dual pathing with 16 disks 146GB 15Krpm 2.5” disks is priced at £7,438.00, note its probably more once we had two controller cards to sit in the server in, racking etc. Minimum cost taking the DELL quote as an example is therefore: {Cost of Hardware} / {Storage Required} £7,438.60 / 400 = £18.595 per GB £18.59 per GiB is a far cry from the £0.39 we had been told by the salesman and the myth. Yes, the storage array is composed of 16 x 146 disks in RAID 10 (therefore 8 usable) giving an effective usable storage availability of 1168GB but the actual storage requirement is only 400 and the extra disks have had to be purchased to get the  IOps up. Solid State Drive solution A single card significantly exceeds the IOps and latency required, for resilience two will be required. ( £2,316.54 * 2 ) / 400 = £11.58 per GB With the SSD solution only two PCIe sockets are required, no external disk units, no additional controllers, no redundant controllers etc. Conclusion I hope by showing you an example that the myth that hard disk drives are cheaper per GiB than Solid State has now been dispelled - £11.58 per GB for SSD compared to £18.59 for Hard Disk. I’ve not even touched on the running costs, compare the costs of running 18 hard disks, that’s a lot of heat and power compared to two PCIe cards!Just a quick note: I've left a fair amount of information out due to this being a blog! If in doubt, email me :)I'll also deal with the myth that SSD's wear out at a later date as well - that's just way over done still, yes, 5 years ago, but now - no.

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  • Contracting as a Software Developer in the UK

    - by Frez
    Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Having had some 15 years’ experience of working as a software contractor, I am often asked by developers who work as permanent employees (permies) about the pros and cons of working as a software consultant through my own limited company and whether the move would be a good one for them. Whilst it is possible to contract using other financial vehicles such as umbrella companies, this article will only consider limited companies as that is what I have experience of using. Contracting or consultancy requires a different mind-set from being a permanent member of staff, and not all developers are capable of this shift in attitude. Whilst you can look forward to an increase in the money you take home, there are real risks and expenses you would not normally be exposed to as a permie. So let us have a look at the pros and cons: Pros: More money There is no doubt that whilst you are working on contracts you will earn significantly more than you would as a permanent employee. Furthermore, working through a limited company is more tax efficient. Less politics You really have no need to involve yourself in office politics. When the end of the day comes you can go home and not think or worry about the power struggles within the company you are contracted to. Your career progression is not tied to the company. Expenses from gross income All your expenses of trading as a business will come out of your company’s gross income, i.e. before tax. This covers travelling expenses provided you have not been at the same client/location for more than two years, internet subscriptions, professional subscriptions, software, hardware, accountancy services and so on. Cons: Work is more transient Contracts typically range from a couple of weeks to a year, although will most likely start at 3 months. However, most contracts are extended either because the project you have been brought in to help with takes longer to deliver than expected, the client decides they can use you on other aspects of the project, or the client decides they would like to use you on other projects. The temporary nature of the work means that you will have down-time between contracts while you secure new opportunities during which time your company will have no income. You may need to attend several interviews before securing a new contract. Accountancy expenses Your company is a separate entity and there are accountancy requirements which, unless you like paperwork, means your company will need to appoint an accountant to prepare your company’s accounts. It may also be worth purchasing some accountancy software, so talk to your accountant about this as they may prefer you to use a particular software package so they can integrate it with their systems. VAT You will need to register your company for VAT. This is tax neutral for you as the VAT you charge your clients you will pass onto the government less any VAT you are reclaiming from expenses, but it is additional paperwork to undertake each quarter. It is worth checking out the Fixed Rate VAT Scheme that is available, particularly after the initial expenses of setting up your company are over. No training Clients take you on based on your skills, not to train you when they will lose that investment at the end of the contract, so understand that it is unlikely you will receive any training funded by a client. However, learning new skills during a contract is possible and you may choose to accept a contract on a lower rate if this is guaranteed as it will help secure future contracts. No financial extras You will have no free pension, life, accident, sickness or medical insurance unless you choose to purchase them yourself. A financial advisor can give you all the necessary advice in this area, and it is worth taking seriously. A year after I started as a consultant I contracted a serious illness, this kept me off work for over two months, my client was very understanding and it could have been much worse, so it is worth considering what your options might be in the case of illness, death and retirement. Agencies Whilst it is possible to work directly for end clients there are pros and cons of working through an agency.  The main advantage is cash flow, you invoice the agency and they typically pay you within a week, whereas working directly for a client could have you waiting up to three months to be paid. The downside of working for agencies, especially in the current difficult times, is that they may go out of business and you then have difficulty getting the money you are owed. Tax investigation It is possible that the Inland Revenue may decide to investigate your company for compliance with tax law. Insurance is available to cover you for this. My personal recommendation would be to join the PCG as this insurance is included as a benefit of membership, Professional Indemnity Some agencies require that you are covered by professional indemnity insurance; this is a cost you would not incur as a permie. Travel Unless you live in an area that has an abundance of opportunities, such as central London, it is likely that you will be travelling further, longer and with more expense than if you were permanently employed at a local company. This not only affects you monetarily, but also your quality of life and the ability to keep fit and healthy. Obtaining finance If you want to secure a mortgage on a property it can be more difficult or expensive, especially if you do not have three years of audited accounts to show a mortgage lender.   Caveat This post is my personal opinion and should not be used as a definitive guide or recommendation to contracting and whether it is suitable for you as an individual, i.e. I accept no responsibility if you decide to take up contracting based on this post and you fare badly for whatever reason.

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  • Master Data

    - by david.butler(at)oracle.com
    Let's take a deeper look at what we mean when we talk about 'Master' data. In its most general sense, master data is data that exists in more than one operational application. These are the applications that automate business processes. These applications require significant amounts of data to function correctly.  This includes data about the objects that are involved in transactions, as well as the transaction data itself.  For example, when a customer buys a product, the transaction is managed by a sales application.  The objects of the transaction are the Customer and the Product.  The transactional data is the time, place, price, discount, payment methods, etc. used at the point of sale. Many thousands of transactional data attributes are needed within the application. These important data elements are local to the applications and have no bearing on other applications. Harmonization and synchronization across applications is not necessary. The Customer and Product objects of the transaction also have a large number of attributes. Customer for example, includes hierarchies, hierarchical and matrixed relationships, contacts, classifications, preferences, accounts, identifiers, profiles, and addresses galore for 'ship to', 'mail to'; 'service at'; etc. Dozens of attributes exist for individuals, hundreds for organizations, and thousands for products. This data has meaning beyond any particular application. It exists in many applications and drives the vital cross application enterprise business processes. These are the processes that define and differentiate the organization. At every decision point, information about the objects of the process determines the direction of the process flow. This is the nature of the data that exists in more than one application, and this is why we call it 'master data'. Let me elaborate. Parties Oracle has developed a party schema to model all participants in your daily business operations. It models people, organizations, groups, customers, contacts, employees, and suppliers. It models their accounts, locations, classifications, and preferences.  And most importantly, it models the vast array of hierarchical and matrixed relationships that exist between all the participants in your real world operations.  The model logically separates people and organizations from their relationships and accounts.  This separation creates flexibility unmatched in the industry and accounts for the fact that the Oracle schema for Customers, Suppliers, and Accounts is a true superset of the wide variety of commercial and homegrown customer models in existence. Sites Sites are places where business is conducted. They can be addresses, clusters such as retail malls, locations within a cluster, floors within a building, places where meters are located, rooms on floors, etc.  Fully understanding all attributes of a site is key to many business processes. Attributes such as 'noise abatement policy' at a point of delivery, or the size of an oven in a business kitchen drive day-to-day activities such as delivery schedules or food promotions. Typically this kind of data is siloed in departments and scattered across applications and spreadsheets.  This leads to conflicting information and poor operational efficiencies. Oracle's Global Single Schema can hold all site attributes in one place and enables a single version of authoritative site information across the enterprise. Products and Services The Oracle Global Single Schema also includes a number of entities that define the products and services a company creates and offers for sale. Key entities include Items organized into Catalogs and Price Lists. The Catalog structures provide for the ability to capture different views of a product such as engineering, manufacturing, and service which are based on a unified product model. As a result, designers, manufacturing engineers, purchasers and partners can work simultaneously on a common product definition. The Catalog schema allows for unlimited attributes, combines them into meaningful groups, and maps them to catalog categories to track these different types of information. The model also maps an unlimited number of functional structures for each item. For example, multiple Bills of Material (BOMs) can be constructed representing requirements BOM, features BOM, and packaging BOM for an item. The Catalog model also supports hierarchical information about each item and all standard Global Data Synchronization attributes. Business Processes Utilizing Linked Data Entities Each business entity codified into a centralized master data environment significantly improves the efficiency of the automated business processes that use the consolidated data.  When all the key business entities used by an organization's process are so consolidated, the advantages are multiplied.  The primary reason for business process breakdowns (i.e. data errors across application boundaries) is eliminated. All processes are positively impacted and business process automation is itself automated.  I like to use the "Call to Resolution" business process as an example to help illustrate this important point. It involves call center applications, service applications, RMA applications, transportation applications, inventory applications, etc. Customer, Site, Product and Supplier master data must all be correct and consistent across these applications.  What's more, the data relationships between customer and product, and product and suppliers must be right. This is the minimum quality needed to insure the business process flows without error. But that is not the end of the story. Critical master data attributes such as customer loyalty, profitability, credit worthiness, and propensity to buy can optimize the call center point of contact component of the process. Critical product information such as alternative parts or equivalent products can optimize the resolution selected by the process. A comprehensive understanding of the 'service at' location can help insure multiple trips are avoided in the process. Full supplier information on reliability, delivery delays, and potential alternates can prevent supplier exceptions and play a significant role in optimizing the process.  In other words, these master data attributes enable the optimization of the "Call to Resolution" enterprise business process. Master data supports and guides business process flows. Thus the phrase 'Master Data' is indeed appropriate. MDM is the software that houses, manages, and governs the master data that resides in all applications and controls the enterprise business processes. A complete master data solution takes a data model that holds fully attributed master data entities and their inter-relationships. Oracle has this model. Oracle, with its deep understanding of application data is the logical choice for managing all your master data within the enterprise whether or not your organization actually runs any Oracle Applications.

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  • Developing a Cost Model for Cloud Applications

    - by BuckWoody
    Note - please pay attention to the date of this post. As much as I attempt to make the information below accurate, the nature of distributed computing means that components, units and pricing will change over time. The definitive costs for Microsoft Windows Azure and SQL Azure are located here, and are more accurate than anything you will see in this post: http://www.microsoft.com/windowsazure/offers/  When writing software that is run on a Platform-as-a-Service (PaaS) offering like Windows Azure / SQL Azure, one of the questions you must answer is how much the system will cost. I will not discuss the comparisons between on-premise costs (which are nigh impossible to calculate accurately) versus cloud costs, but instead focus on creating a general model for estimating costs for a given application. You should be aware that there are (at this writing) two billing mechanisms for Windows and SQL Azure: “Pay-as-you-go” or consumption, and “Subscription” or commitment. Conceptually, you can consider the former a pay-as-you-go cell phone plan, where you pay by the unit used (at a slightly higher rate) and the latter as a standard cell phone plan where you commit to a contract and thus pay lower rates. In this post I’ll stick with the pay-as-you-go mechanism for simplicity, which should be the maximum cost you would pay. From there you may be able to get a lower cost if you use the other mechanism. In any case, the model you create should hold. Developing a good cost model is essential. As a developer or architect, you’ll most certainly be asked how much something will cost, and you need to have a reliable way to estimate that. Businesses and Organizations have been used to paying for servers, software licenses, and other infrastructure as an up-front cost, and power, people to the systems and so on as an ongoing (and sometimes not factored) cost. When presented with a new paradigm like distributed computing, they may not understand the true cost/value proposition, and that’s where the architect and developer can guide the conversation to make a choice based on features of the application versus the true costs. The two big buckets of use-types for these applications are customer-based and steady-state. In the customer-based use type, each successful use of the program results in a sale or income for your organization. Perhaps you’ve written an application that provides the spot-price of foo, and your customer pays for the use of that application. In that case, once you’ve estimated your cost for a successful traversal of the application, you can build that into the price you charge the user. It’s a standard restaurant model, where the price of the meal is determined by the cost of making it, plus any profit you can make. In the second use-type, the application will be used by a more-or-less constant number of processes or users and no direct revenue is attached to the system. A typical example is a customer-tracking system used by the employees within your company. In this case, the cost model is often created “in reverse” - meaning that you pilot the application, monitor the use (and costs) and that cost is held steady. This is where the comparison with an on-premise system becomes necessary, even though it is more difficult to estimate those on-premise true costs. For instance, do you know exactly how much cost the air conditioning is because you have a team of system administrators? This may sound trivial, but that, along with the insurance for the building, the wiring, and every other part of the system is in fact a cost to the business. There are three primary methods that I’ve been successful with in estimating the cost. None are perfect, all are demand-driven. The general process is to lay out a matrix of: components units cost per unit and then multiply that times the usage of the system, based on which components you use in the program. That sounds a bit simplistic, but using those metrics in a calculation becomes more detailed. In all of the methods that follow, you need to know your application. The components for a PaaS include computing instances, storage, transactions, bandwidth and in the case of SQL Azure, database size. In most cases, architects start with the first model and progress through the other methods to gain accuracy. Simple Estimation The simplest way to calculate costs is to architect the application (even UML or on-paper, no coding involved) and then estimate which of the components you’ll use, and how much of each will be used. Microsoft provides two tools to do this - one is a simple slider-application located here: http://www.microsoft.com/windowsazure/pricing-calculator/  The other is a tool you download to create an “Return on Investment” (ROI) spreadsheet, which has the advantage of leading you through various questions to estimate what you plan to use, located here: https://roianalyst.alinean.com/msft/AutoLogin.do?d=176318219048082115  You can also just create a spreadsheet yourself with a structure like this: Program Element Azure Component Unit of Measure Cost Per Unit Estimated Use of Component Total Cost Per Component Cumulative Cost               Of course, the consideration with this model is that it is difficult to predict a system that is not running or hasn’t even been developed. Which brings us to the next model type. Measure and Project A more accurate model is to actually write the code for the application, using the Software Development Kit (SDK) which can run entirely disconnected from Azure. The code should be instrumented to estimate the use of the application components, logging to a local file on the development system. A series of unit and integration tests should be run, which will create load on the test system. You can use standard development concepts to track this usage, and even use Windows Performance Monitor counters. The best place to start with this method is to use the Windows Azure Diagnostics subsystem in your code, which you can read more about here: http://blogs.msdn.com/b/sumitm/archive/2009/11/18/introducing-windows-azure-diagnostics.aspx This set of API’s greatly simplifies tracking the application, and in fact you can use this information for more than just a cost model. After you have the tracking logs, you can plug the numbers into ay of the tools above, which should give a representative cost or in some cases a unit cost. The consideration with this model is that the SDK fabric is not a one-to-one comparison with performance on the actual Windows Azure fabric. Those differences are usually smaller, but they do need to be considered. Also, you may not be able to accurately predict the load on the system, which might lead to an architectural change, which changes the model. This leads us to the next, most accurate method for a cost model. Sample and Estimate Using standard statistical and other predictive math, once the application is deployed you will get a bill each month from Microsoft for your Azure usage. The bill is quite detailed, and you can export the data from it to do analysis, and using methods like regression and so on project out into the future what the costs will be. I normally advise that the architect also extrapolate a unit cost from those metrics as well. This is the information that should be reported back to the executives that pay the bills: the past cost, future projected costs, and unit cost “per click” or “per transaction”, as your case warrants. The challenge here is in the model itself - statistical methods are not foolproof, and the larger the sample (in this case I recommend the entire population, not a smaller sample) is key. References and Tools Articles: http://blogs.msdn.com/b/patrick_butler_monterde/archive/2010/02/10/windows-azure-billing-overview.aspx http://technet.microsoft.com/en-us/magazine/gg213848.aspx http://blog.codingoutloud.com/2011/06/05/azure-faq-how-much-will-it-cost-me-to-run-my-application-on-windows-azure/ http://blogs.msdn.com/b/johnalioto/archive/2010/08/25/10054193.aspx http://geekswithblogs.net/iupdateable/archive/2010/02/08/qampa-how-can-i-calculate-the-tco-and-roi-when.aspx   Other Tools: http://cloud-assessment.com/ http://communities.quest.com/community/cloud_tools

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  • Consuming the Amazon S3 service from a Win8 Metro Application

    - by cibrax
    As many of the existing Http APIs for Cloud Services, AWS also provides a set of different platform SDKs for hiding many of complexities present in the APIs. While there is a platform SDK for .NET, which is open source and available in C#, that SDK does not work in Win8 Metro Applications for the changes introduced in WinRT. WinRT offers a complete different set of APIs for doing I/O operations such as doing http calls or using cryptography for signing or encrypting data, two aspects that are absolutely necessary for consuming AWS. All the I/O APIs available as part of WinRT are asynchronous, and uses the TPL model for .NET applications (HTML and JavaScript Metro applications use a model based in promises, which is similar concept).  In the case of S3, the http Authorization header is used for two purposes, authenticating clients and make sure the messages were not altered while they were in transit. For doing that, it uses a signature or hash of the message content and some of the headers using a symmetric key (That's just one of the available mechanisms). Windows Azure for example also uses the same mechanism in many of its APIs. There are three challenges that any developer working for first time in Metro will have to face to consume S3, the new WinRT APIs, the asynchronous nature of them and the complexity introduced for generating the Authorization header. Having said that, I decided to write this post with some of the gotchas I found myself trying to consume this Amazon service. 1. Generating the signature for the Authorization header All the cryptography APIs in WinRT are available under Windows.Security.Cryptography namespace. Many of operations available in these APIs uses the concept of buffers (IBuffer) for representing a chunk of binary data. As you will see in the example below, these buffers are mainly generated with the use of static methods in a WinRT class CryptographicBuffer available as part of the namespace previously mentioned. private string DeriveAuthToken(string resource, string httpMethod, string timestamp) { var stringToSign = string.Format("{0}\n" + "\n" + "\n" + "\n" + "x-amz-date:{1}\n" + "/{2}/", httpMethod, timestamp, resource); var algorithm = MacAlgorithmProvider.OpenAlgorithm("HMAC_SHA1"); var keyMaterial = CryptographicBuffer.CreateFromByteArray(Encoding.UTF8.GetBytes(this.secret)); var hmacKey = algorithm.CreateKey(keyMaterial); var signature = CryptographicEngine.Sign( hmacKey, CryptographicBuffer.CreateFromByteArray(Encoding.UTF8.GetBytes(stringToSign)) ); return CryptographicBuffer.EncodeToBase64String(signature); } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } The algorithm that determines the information or content you need to use for generating the signature is very well described as part of the AWS documentation. In this case, this method is generating a signature required for creating a new bucket. A HmacSha1 hash is computed using a secret or symetric key provided by AWS in the management console. 2. Sending an Http Request to the S3 service WinRT also ships with the System.Net.Http.HttpClient that was first introduced some months ago with ASP.NET Web API. This client provides a rich interface on top the traditional WebHttpRequest class, and also solves some of limitations found in this last one. There are a few things that don't work with a raw WebHttpRequest such as setting the Host header, which is something absolutely required for consuming S3. Also, HttpClient is more friendly for doing unit tests, as it receives a HttpMessageHandler as part of the constructor that can fake to emulate a real http call. This is how the code for consuming the service with HttpClient looks like, public async Task<S3Response> CreateBucket(string name, string region = null, params string[] acl) { var timestamp = string.Format("{0:r}", DateTime.UtcNow); var auth = DeriveAuthToken(name, "PUT", timestamp); var request = new HttpRequestMessage(HttpMethod.Put, "http://s3.amazonaws.com/"); request.Headers.Host = string.Format("{0}.s3.amazonaws.com", name); request.Headers.TryAddWithoutValidation("Authorization", "AWS " + this.key + ":" + auth); request.Headers.Add("x-amz-date", timestamp); var client = new HttpClient(); var response = await client.SendAsync(request); return new S3Response { Succeed = response.StatusCode == HttpStatusCode.OK, Message = (response.Content != null) ? await response.Content.ReadAsStringAsync() : null }; } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } You will notice a few additional things in this code. By default, HttpClient validates the values for some well-know headers, and Authorization is one of them. It won't allow you to set a value with ":" on it, which is something that S3 expects. However, that's not a problem at all, as you can skip the validation by using the TryAddWithoutValidation method. Also, the code is heavily relying on the new async and await keywords to transform all the asynchronous calls into synchronous ones. In case you would want to unit test this code and faking the call to the real S3 service, you should have to modify it to inject a custom HttpMessageHandler into the HttpClient. The following implementation illustrates this concept, In case you would want to unit test this code and faking the call to the real S3 service, you should have to modify it to inject a custom HttpMessageHandler into the HttpClient. The following implementation illustrates this concept, public class FakeHttpMessageHandler : HttpMessageHandler { HttpResponseMessage response; public FakeHttpMessageHandler(HttpResponseMessage response) { this.response = response; } protected override Task<HttpResponseMessage> SendAsync(HttpRequestMessage request, System.Threading.CancellationToken cancellationToken) { var tcs = new TaskCompletionSource<HttpResponseMessage>(); tcs.SetResult(response); return tcs.Task; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } You can use this handler for injecting any response while you are unit testing the code.

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