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• [EF + Oracle] Intro

  - by JTorrecilla

  Prologue I have a busy personal and working time, and at this moment that I start to get more free time, I decided to start a Serie about Entity Framework with Oracle. A few time ago, I got my first experience with EF and Oracle with Oracle 10 g express and Oracle 10 g with the same results, Doesn’t work. Now I download Oracle 11 g to Test again. Tools To start using EF with Oracle we need the following: 1. Visual Studio 2010. No Express Edition 2. Oracle 11g 3 Oracle Driver for EF (ODAC) Intro People, who are starting with EF developments, I recommend to take a look into Unai Zorrilla’s Blog, the post were written in Spanish but they are great! To this Serie, we are going to define the DB from the Oracle administrator. For that we need to follow the next steps: 1. Create a User with a PassWord. In my example the user will be Jtorrecilla 2. Create a TableSpace 3. Define some example tables   (Image1) When we have created the DB, we are going to start a new project in VS 2010. I will start a C# Project. To start with EF, we need to add a new objet to our Project “ADO .NET Entity Data Model". (Image2) The next step will be to indicate that our model will be based on an existing DB, and indicate the connection string (Images 3 and 4): (Imagen3) (Imagen4) Once we selected the connection string, we will need to indicate that in the connection will be saved “Sensitive” data (Image 5), and in the next step we are going to select the DB objets to use in the project(Image 6).   (Image 5) (Image 6) A the end of the selection, we will press Finish button, and it will generate a EDMX file to add to our solution, and in the IDE will appear the DB Schema with the selected Tables and Relations. (Imagen7) One Entity is composed by a set of properties (each matches with a column from the Table in the DB) and Navigation Properties that represents any relation with other Entities.   Finally With this chapter we have installed the environment, defined a DB and configured the solution to start using EF with Oracle. In the next chapter we are going to see What is a Entity and how it works. I hope you enjoy this Serie!

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• IPS Package Groups

  - by Alan_Solaris_RE

  IPS group packages consist solely of dependencies on other packages that make up a logical grouping of software. These are similar to, but not the equivalent of, Solaris 10 metaclusters. The main difference is that metaclusters are nested subsets ranging from a minimal install to nearly all packages on the media. Group packages have no such hierarchy. They can overlap other groups, or be completely disjoint sets. A group dependency is set this way in an IPS package manifest file: depend fmri=full/pkg/name type=group Current Solaris Groups Solaris currently has 4 system groups defined. These are used for different types of installation, and are included in the xml manifest files used by the various Solaris installers: Package Name Summary Description Default Installation For:  group/system/solaris-desktop Oracle Solaris Desktop Provides an Oracle Solaris desktop environment Live Media  group/system/solaris-large-server Oracle Solaris Large Server Provides an Oracle Solaris large server environment Text Installer  group/system/solaris-small-server Oracle Solaris Small Server Provides a useful command-line Oracle Solaris environment  Zones  group/system/solaris-auto-install  Oracle Solaris Automated Installer Client  Provides an Oracle Solaris Automated Installer client  Automated Installer There are also several "feature" groups such as AMP and GNU Developer Tools. These are provided for convenience, but are not used directly by any installers. Retrieving Group Package Information A listing of all current groups can be found with the command: pkg info -r group/* A listing of all the packages in a group can be obtained with: pkg contents -o fmri -H -rt depend -a type=group groupname An example: $ pkg contents -o fmri -H -rt depend -a type=group solaris-desktop archiver/gnu-tar audio/audio-utilities codec/flac codec/libtheora codec/ogg-vorbis codec/speex communication/im/pidgin etc. You can determine which package group is currently installed on your system: $ pkg list group/system/\* Output would look like: NAME (PUBLISHER) VERSION IFO group/system/solaris-desktop 0.5.11-0.175.0.0.0.0.0 i-- Note that there are not version numbers associated with a group package dependency. The package version that best fits the system will be used, based on other dependencies such as what is listed in incorporation files. Installing a Group To Install a group, simple use the group package name as you would any other package: $ pkg install solaris-small-server  If you want to exclude a package from installing, you can use the --reject flag: $ pkg install --reject audio/audio-utilities solaris-desktop Creating Your Own Group To create your own group package, you can follow the pkg(5) documentation on how to create a package, and use this action for each package that is part of your group:   depend fmri=full/pkg/name type=group

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• Problem Solving vs. Solution Finding

  - by ryanabr

  By enlarge, most developers fall into these two camps I will try to explain what I mean by way of example. A manager gives the developer a task that is communicated like this: “Figure out why control A is not loading on this form”. Now, right there it could be argued that the manager should probably have given better direction and said something more like: “Control A is not loading on the Form, fix it”. They might sound like the same thing to most people, but the first statement will have the developer problem solving the reason why it is failing. The second statement should have the developer looking for the solution to make it work, not focus on why it is broken. In the end, they might be the same thing, but I usually see the first approach take way longer than the second approach. The Problem Solver: The problem solver’s approach to fixing something that is broken is likely to take the error or behavior that is being observed and start to research it using a tool like Google, or any other search engine. 7/10 times this will yield results for the most common of issues. The challenge is in the other 30% of issues that will take the problem solver down the rabbit hole and cause them not to surface for days on end while every avenue is explored for the cause of the problem. In the end, they will probably find the cause of the issue and resolve it, but the cost can be days, or weeks of work. The Solution Finder: The solution finder’s approach to a problem will begin the same way the Problem Solver’s approach will. The difference comes in the more difficult cases. Rather than stick to the pure “This has to work so I am going to work with it until it does” approach, the Solution Finder will look for other ways to get the requirements satisfied that may or may not be using the original approach. For example. there are two area of an application of externally equivalent features, meaning that from a user’s perspective, the behavior is the same. So, say that for whatever reason, area A is now not working, but area B is working. The Problem Solver will dig in to see why area A is broken, where the Solution Finder will investigate to see what is the difference between the two areas and solve the problem by potentially working around it. The other notable difference between the two types of developers described is what point they reach before they re-emerge from their task. The problem solver will likely emerge with a triumphant “I have found the problem” where as the Solution Finder will emerge with the more useful “I have the solution”. Conclusion At the end of the day, users are what drives features in software development. With out users there is no need for software. In todays world of software development with so many tools to use, and generally tight schedules I believe that a work around to a problem that takes 8 hours vs. the more pure solution to the problem that takes 40 hours is a more fruitful approach.

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• JavaOne Session Report - Java ME SDK 3.2

  - by Janice J. Heiss

  Oracle Product Manager for Java ME SDK, Sungmoon Cho, presented a session, "Developing Java Mobile and Embedded Applications with Java ME SDK 3.2,” wherein he covered the basic new features of the Java ME Platform SDK 3.2, a state-of-the-art toolbox for developing mobile and embedded applications. The session began with a summary of the four main components of Java ME SDK. A device emulator allows developers to quickly run and test applications before commercialization. It supports CLDC/MIDP CLDC/IMP.NG and CLC/AGUI. A development environment assists writing, running debugging and deploying and enables on-device debugging. Samples provide developers with useful codes and frameworks. IDE Plugins – NetBeans and Eclipse – equip developers with CPU Profiler, Memory Monitor, Network Monitor, and Device Selector. This means that manual integration is no longer necessary. Cho then talked about the Java ME SDK’s on-device tooling architecture: * Java ME SDK provides an architecture ideal for on-device-debugging.* Device Manager plays the central role by managing different devices whether it is the emulator or a device that Oracle provides or recommends or a third party device as long as the devices have a Java Runtime that supports the protocol that is designated.* The Emulator provides an accurate emulation, since it uses the same code base used in Oracle’s Java ME runtime.* The Universal Emulator Interface (UEI) makes it easy for IDEs to detect the platform.He then focused on the Java ME SDK release highlights, which include: * Implementation and support for the new Oracle® Java Wireless Client 3.2 runtime and the Oracle® Java ME Embedded runtime. A full emulation for the runtime is provided.* Support for JSR 228, the Information Module Profile-Next Generation API (IMP-NG). This is a new profile for embedded devices. * A new Custom Device Skin Creator.* An Eclipse plugin for CLDC/MIDP.* Profiling, Network monitoring, and Memory monitoring are now integrated with the NetBeans profiling tools.* Java ME SDK Update CenterCho summarized the main features: IDE Integration (NetBeans and Eclipse) enables developers to write, run, profile, and debug their applications on their favorite IDE. CPU ProfilerThis enables developers to more quickly detect the hot spot and where CPU time is being used. They can double click the method to jump directly into the source code.Memory Monitor Developers can monitor objects and memory usage in real time.Debugger on the Emulator and DeviceDevelopers can run their applications step by step, and inspect the variables to pinpoint the problem. The debugging can take place either on the emulator or the device.Embedded Application DevelopmentIMP-NG, Device Access, Logging, and AMS API Support are now available.On-Device ToolingConnect your device to your computer, and run and debug the application right on your device.Custom Device Skin CreatorDefine your own device and test on an environment that is closest to your target device. The informative session concluded with a demo that showed more concretely how to apply the new features in Java ME SDK 3.2.

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• Oracle Linux Hands-on Lab from your Home? Yes You Can Do That!

  - by Zeynep Koch

  We're taking the very popular OTN Sysadmin Days and going virtual! We have two days to choose from: Americas - Tuesday January 15th, 2013 9:00 a.m – 1:00 p.m. PT / 12:00 p.m. – 4:00 p.m. ET / 1:00 p.m. - 5:00 p.m. BRT EMEA -  Tuesday January 29th, 2013 - 9:00 a.m – 13:00 p.m GMT / 10:00 a.m – 14:00 p,m CET / 12:00 p.m – 16:00 p.m AST / 13:00 p.m – 17:00 p,m MSK / 14:30 p.m – 18:30 p.m IST You'll be able to perform real-world tasks with Oracle Linux and if you have questions you can ask for help from the Oracle experts through chat window. There's one caveat: you'll have to do a little homework ahead of time. Load the virtual images onto your laptop, find the instructions, and make sure everything is working properly. This wiki https://wikis.oracle.com/display/virtualsysadminday/Home explains what you need to do. If you have questions, ask them as comments to the wiki:https://wikis.oracle.com/display/virtualsysadminday/Home.  Oracle Linux Track  1. Oracle Linux Technology Overview - In this session we will go over the latest Oracle Linux features including tools for Linux administration such as the Unbreakable Linux Network (ULN) and public yum. We will also show you a demo of Ksplice zero downtime kernel updates, only available to Oracle Linux customers. You will see how easy it is to switch from Red Hat support to Oracle Linux support by using ULN. Last but not least, we’ll introduce the 3 hands-on labs that will follow this session in the Linux track. 2. HOL: Package Management -  In this lab session you will use the package management on Oracle Linux using RPM and yum. Some of the tasks that you will experience include listing installed packages, obtaining additional information about packages, searching for packages and installing/updating them as well as verifying package integrity and removing software. We’ll also review Linux services and run levels, how to start and stop them, checking the status of a particular service and enabling a service to be started automatically at system boot. 3. HOL: Storage Management - In this hands-on lab session, you will learn about storage management with LVM2, the Linux Logical Volume Manager, preparing block devices, creating physical and logical volumes, creating file systems on top of logical volumes, and resizing file systems dynamically. You will also practice setting up software RAID devices, configuring encrypted block devices.Btrfs File System - In this hands-on lab session, we will introduce you to Btrfs file system. You will be able to create and mount a Btrfs file system and learn to setup a mirrored/striped file system across multiple block devices. You’ll also learn how to add and remove block devices, and create file system snapshots. Register for this FREE event.

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• Server HTTP Load times slow?

  - by cdog5000

  Hello, My server @ codemeh.com (HTTP Server) seems to be randomly loading slowly, I cannot tell if it just my forums (http://www.codemeh.com/forums/) that are loading slowly or if the WHOLE site is just loading slowly since my forums are the largest thing on the site right now. load average: 0.02, 0.17, 0.20 That is super low to my knowledge. I have tried Google Page Analytic plug-in for FireFox to solve the problem but nothing comes up that is VERY bad. If someone could investigate this for me since I am very new at apache and server configurations. Thanks! (top): PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 7493 www-data 15 0 98.2m 16m 9092 S 3 0.8 0:27.24 apache2 26429 www-data 15 0 98.2m 15m 7392 S 3 0.7 0:03.45 apache2 26477 www-data 17 0 98.2m 15m 7396 S 3 0.7 0:03.16 apache2 1 root 15 0 2468 1384 1156 S 0 0.1 0:00.49 init 1367 root 25 0 2564 816 660 S 0 0.0 0:00.00 xinetd 1526 root 15 0 29576 5420 1976 S 0 0.3 1:02.69 fail2ban-server 3703 root 15 0 13512 9312 1696 S 0 0.4 0:11.59 miniserv.pl 3915 postfix 15 0 6056 1652 1320 S 0 0.1 0:00.00 pickup 4010 root 15 0 4548 1296 972 S 0 0.1 0:37.36 ntpd 7448 root 15 0 98528 26m 20m S 0 1.3 0:00.27 apache2 7454 www-data 18 0 33580 2616 368 S 0 0.1 0:00.04 apache2 7528 www-data 18 0 108m 24m 15m S 0 1.2 0:27.60 apache2 7974 root 16 0 8700 2728 2164 S 0 0.1 0:00.08 sshd 8123 cdog5000 15 0 8832 1596 896 S 0 0.1 0:00.00 sshd 8126 cdog5000 18 0 4484 1716 1384 S 0 0.1 0:00.00 bash 8141 cdog5000 15 0 2344 980 796 R 0 0.0 0:00.11 top 13461 root 15 0 8700 2728 2164 S 0 0.1 0:00.07 sshd 13567 cdog5000 18 0 8832 1492 896 S 0 0.1 0:00.33 sshd 13569 cdog5000 18 0 4484 1728 1388 S 0 0.1 0:00.09 bash 17983 root 15 0 4392 1268 988 S 0 0.1 0:00.00 su 17987 root 15 0 4516 1752 1380 S 0 0.1 0:00.09 bash 18081 www-data 15 0 98.2m 14m 6588 S 0 0.7 0:04.91 apache2 20000 www-data 15 0 98.3m 15m 8040 S 0 0.8 0:02.45 apache2 20019 www-data 15 0 98.2m 14m 6808 S 0 0.7 0:04.97 apache2 30343 root 15 0 3964 1012 764 S 0 0.0 0:00.03 vsftpd 30382 root 15 0 2304 908 716 S 0 0.0 0:00.62 cron 30401 mysql 17 0 141m 17m 5416 S 0 0.9 1:02.20 mysqld 30424 root 15 0 5472 912 504 S 0 0.0 0:00.04 sshd 30473 syslog 15 0 1916 676 536 S 0 0.0 0:01.02 syslogd 30611 amavis 15 0 33872 25m 2292 S 0 1.2 0:03.11 amavisd-new 31890 amavis 18 0 34888 24m 1792 S 0 1.2 0:00.00 amavisd-new 31891 amavis 18 0 34888 24m 1784 S 0 1.2 0:00.00 amavisd-new 32397 clamav 18 0 104m 84m 1272 S 0 4.1 1:06.46 clamd 32563 clamav 15 0 12832 5716 4440 S 0 0.3 0:01.29 freshclam 32573 root 23 0 1892 456 372 S 0 0.0 0:00.00 courierlogger 32575 root 18 0 2096 684 544 S 0 0.0 0:00.01 authdaemond 32583 root 23 0 1892 360 284 S 0 0.0 0:00.00 courierlogger 32584 root 24 0 2000 612 516 S 0 0.0 0:00.00 couriertcpd 32598 root 23 0 1892 360 284 S 0 0.0 0:00.00 courierlogger 32599 root 25 0 2000 612 516 S 0 0.0 0:00.00 couriertcpd 32604 root 18 0 1892 460 372 S 0 0.0 0:00.00 courierlogger 32605 root 18 0 2000 624 532 S 0 0.0 0:00.00 couriertcpd 32607 root 18 0 2308 404 256 S 0 0.0 0:00.02 authdaemond 32608 root 18 0 2096 260 116 S 0 0.0 0:00.03 authdaemond 32609 root 15 0 2308 404 256 S 0 0.0 0:00.03 authdaemond 32610 root 18 0 2096 260 116 S 0 0.0 0:00.02 authdaemond 32612 root 18 0 2308 404 256 S 0 0.0 0:00.02 authdaemond 32621 root 24 0 1892 364 284 S 0 0.0 0:00.00 courierlogger 32622 root 25 0 2000 608 516 S 0 0.0 0:00.00 couriertcpd 32633 root 15 0 105m 936 716 S 0 0.0 0:02.26 nscd 32719 root 16 0 6252 1680 1344 S 0 0.1 0:01.24 master 32738 postfix 15 0 6188 1776 1400 S 0 0.1 0:00.44 qmgr 32758 postfix 15 0 6492 2564 1788 S 0 0.1 0:00.14 tlsmgr (/etc/apache2/sites-available/default): NameVirtualHost * <VirtualHost *> ServerAdmin webmaster@localhost DocumentRoot /var/www/web1/web/ <Directory /var/www/web1/web/> Options Indexes MultiViews AllowOverride None Order allow,deny allow from all </Directory> </VirtualHost> I have fail2ban server and I dont have any firewall at this point and time that I know of. SMF is 2.0 RC4 and apache version is 2.2.14. I run a MySQL server on another box in the same DC (Persistent Connection). I installed eAccelerator today and it didnt help.

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• Taking a Chomp out of a (Social Network) Product Hype

  - by kellsey.ruppel

  Andrew Kershaw, Senior Director Oracle Social Network Product Development, speaks about Oracle Social Network One of our competitors is being very aggressive with its own developed Social Network add-on, but there should be no doubt in the minds that the Oracle social capabilities available with Fusion CRM stack up well against it. Within the Oracle Cloud, we have announced a product called Oracle Social Network. That technology is pre-integrated into Fusion Applications, enabling your customer to build a collaborative and social enterprise (without all the noise!). Oracle Social Network is designed together with our Fusion Applications. It is very conveniently pre-integrated with CRM, HCM, Financials, Projects, Supply Chain, and the Fusion family. But what's even better is that the individual teams can take a considered approach to what they are trying to achieve within the collaboration process and the outcome they are trying to enable. Then they can utilize the network and collaboration tools to support that result. And there's more! The Fusion teams can design social interactions that bridge across and outside their individual product lines because we have more than just a product line and they know they have the social network to connect them. I know we have a superior product, but it is our ability to understand and execute across the enterprise that will enable us to deliver a much more robust and capable platform in the short term than our competitor can. We have built a product specifically designed for enterprise social collaboration which is not the same for the competition. We have delivered a much more effective solution - one in which individuals can easily collaborate to get results, while being confident that they know who has access to their information. Our platform has been pre-built to cross the company boundaries and enable our customers to collaborate, not just with their customers, but with their partners and suppliers as well. So Fusion addresses the combination of the enterprise application suite with enterprise collaboration and social networking. Oracle Social Network already has a feature function advantage over our competitor's tool providing a real added value to the employees. Plus Oracle has the ability to execute in a broad enterprise and cross-enterprise way that our competitors cannot. We have the power of a tool that provides the core social fabric across all of the applications, as well as supporting enterprise collaboration. That allows us to provide intelligent business insight, connections, and recommendations that our competitor simply can't. From our competitors, customers get integration for Sales; they get integration for Service, but then they have to integrate every other enterprise asset that they have by themselves. With Oracle, we are doing the integration. Fusion Applications will be pre-integrated, and over time, all of the applications in the business suite, including our Applications Unlimited and specialist industry applications, will connect to the Oracle Social Network. I'm confident these capabilities make Oracle Social Network the only collaboration platform on which to deliver the social enterprise.

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• What Is .recently-used.xbel and How Do I Delete It for Good?

  - by The Geek

  If you’re reading this article, you’ve probably noticed the .recently-used.xbel file in the root of your User folder, and you’re wondering why it keeps constantly coming back even though you repeatedly delete it. So What Is It? The quick answer is that it’s part of the GTK+ library used by a number of cross-platform applications, perhaps the most well-known of which is the Pidgin instant messenger client. As the name implies, the file is used to store a list of the most recently used files. In the case of Pidgin, this comes into play when you are transferring files over IM, and that’s when the file will appear again. Note: this is actually a known and reported bug in Pidgin, but sadly the developers aren’t terribly responsive when it comes to annoyances. Pidgin seems to go for long periods of time without any updates, but we still use it because it’s open-source, cross-platform, and works well. How Do I Get Rid of It? Unfortunately, there’s no way to easily get rid of it, apart from using a different application. If you need to transfer files over Pidgin, the file is going to re-appear… but there’s a quick workaround! The general idea is to set the file properties to Hidden and Read-only. You’d think you could just set it to Hidden and be done with it, but Pidgin will re-create the file every time, so instead we’re leaving the file there and preventing it from being accessed. You could also totally remove access through the Security tab if you wanted to, but this worked fine for me… as you can see, no more file in the folder. Of course, you can’t have the show hidden files and folders option turned on, or the file will continue to show up. Want to get really geeky? You can toggle hidden files with a shortcut key. Similar Articles Productive Geek Tips Hide Recently Used Documents/Programs From the Windows Vista Start MenuQuick Tip: Windows Vista Temp Files DirectoryDelete Wrong AutoComplete Entries in Windows Vista MailDisable Delete Confirmation Dialog in Windows 7 or VistaHow to Delete a System File in Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily

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• ATG Live Webcast Dec. 13th: EBS Future Directions: Deployment and System Administration

  - by Bill Sawyer

  This webcast provides an overview of the improvements to Oracle E-Business Suite deployment and system administration that are planned for the upcoming EBS 12.2 release.   It is targeted to system administrators, DBAs, developers, and implementers. This webcast, led by Max Arderius, Manager Applications Technology Group, compares existing deployment and system administration tools for EBS 12.0 and 12.1 with the upcoming functionality planned for EBS 12.2. This was a very popular session at OpenWorld 2012, and I am pleased to bring it to the ATG Live Webcast series.  This session will cover: Understanding the Oracle E-Business Suite 12.2 Architecture Installing & Upgrading EBS 12.2 Online Patching in EBS 12.2 Cloning in EBS 12.2 Date:             Thursday, December 13, 2012Time:             8:00 AM - 9:00 AM Pacific Standard TimePresenter:   Max Arderius, Manager Applications Technology Group Webcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103194To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  593672805If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• MySQL Enterprise Monitor 3.0.11 has been released

  - by Andy Bang

  We are pleased to announce that MySQL Enterprise Monitor 3.0.11 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud in about 1 week. This is a maintenance release that includes a few new features and fixes a number of bugs. You can find more information on the contents of this release in the change log. You will find binaries for the new release on My Oracle Support. Choose the "Patches & Updates" tab, and then choose the "Product or Family (Advanced Search)" side tab in the "Patch Search" portlet. You will also find the binaries on the Oracle Software Delivery Cloud in approximately 1 week. Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. Based on feedback from our customers, MySQL Enterprise Monitor (MEM) 3.0 offers many significant improvements over previous releases. Highlights include: Policy-based automatic scheduling of rules and event handling (including email notifications) make administration of scale-out easier and automatic Enhancements such as automatic discovery of MySQL instances, centralized agent configuration and multi-instance monitoring further improve ease of configuration and management The new cloud and virtualization-friendly, "agent-less" design allows remote monitoring of MySQL databases without the need for any remote agents Trends, projections and forecasting - Graphs and Event handlers inform you in advance of impending file system capacity problems Zero Configuration Query Analyzer - Works "out of the box" with MySQL 5.6 Performance_Schema (supported by 5.6.14 or later) False positives from flapping or spikes are avoided using exponential moving averages and other statistical techniques Advisors can analyze data across an entire group; for example, the Replication Configuration Advisor can scan an entire topology to find common configuration errors like duplicate server UUIDs or a slave whose version is less than its master's More information on the contents of this release is available here: What's new in MySQL Enterprise Monitor 3.0? MySQL Enterprise Edition: Demos MySQL Enterprise Monitor Frequently Asked Questions MySQL Enterprise Monitor Change History More information on MySQL Enterprise and the Enterprise Monitor can be found here: http://www.mysql.com/products/enterprise/ http://www.mysql.com/products/enterprise/monitor.html http://www.mysql.com/products/enterprise/query.html http://forums.mysql.com/list.php?142 If you are not a MySQL Enterprise customer and want to try the Monitor and Query Analyzer using our 30-day free customer trial, go to http://www.mysql.com/trials, or contact Sales at http://www.mysql.com/about/contact. If you haven't looked at MEM recently, and especially MEM 3.0, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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• Upgrades from Beta or CTP SQL Server Software is NOT Supported

  - by BuckWoody

  As of this writing, SQL Server 2008 R2 has released, and just like every release, I get e-mails and calls from folks with this question: “Can I upgrade from Customer Technical Preview (CTP) x or Beta #x or Release Candidate (RC) to the “Released to Manufacturing” (RTM) version?” No. Right up until the last minute, things are changing in the code – and you want that to happen. Our internal testing runs right up until the second we lock down for release, and we watch the CTP/RC/Beta reports to make sure there are no show-stoppers, and fix what we find. And it’s not just “big” changes you need to worry about – a simple change in one line of code can have a massive effect. I know, I know – you’ve possibly upgraded an RC or CTP to the RTM version and it worked “just fine”. But hear this tale: I’ve dealt with someone who faced this exact situation in SQL Server 2008. They upgraded (which is clearly prohibited in the documentation) from a CTP to the RTM version over a year ago. Everything was working fine. But then…one day they had an issue. Couldn’t fix it themselves, we took a look, days went by, and we finally had to call in the big guns for support. Turns out, the upgrade was the problem. So we had to come up with some elaborate schemes to get the system migrated over while they were in production. This was painful for everyone involved. So the answer is still no. Just don’t do it. There is one caveat to this story – if you are a “TAP” customer (you’ll know if you are), we help you move from the CTP products to RTM, but that’s a special case that we track carefully and send along special instructions and tools to help you along. That level of effort isn’t possible on a large scale, so it’s not just a magic tool that we run to upgrade from CTP to RTM. So again, unless you’re a TAP customer, it’s a no-no. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Capture a Query Executed By An Application Or User Against a SQL Server Database in Less Than a Minute

  - by Compudicted

  At times a Database Administrator, or even a developer is required to wear a spy’s hat. This necessity oftentimes is dictated by a need to take a glimpse into a black-box application for reasons varying from a performance issue to an unauthorized access to data or resources, or as in my most recent case, a closed source custom application that was abandoned by a deserted contractor without source code. It may not be news or unknown to most IT people that SQL Server has always provided means of back-door access to everything connecting to its database. This indispensible tool is SQL Server Profiler. This “gem” is always quietly sitting in the Start – Programs – SQL Server <product version> – Performance Tools folder (yes, it is for performance analysis mostly, but not limited to) ready to help you! So, to the action, let’s start it up. Once ready click on the File – New Trace button, or using Ctrl-N with your keyboard. The standard connection dialog you have seen in SSMS comes up where you connect the standard way: One side note here, you will be able to connect only if your account belongs to the sysadmin or alter trace fixed server role. Upon a successful connection you must be able to see this initial dialog: At this stage I will give a hint: you will have a wide variety of predefined templates: But to shorten your time to results you would need to opt for using the TSQL_Grouped template. Now you need to set it up. In some cases, you will know the principal’s login name (account) that needs to be monitored in advance, and in some (like in mine), you will not. But it is VERY helpful to monitor just a particular account to minimize the amount of results returned. So if you know it you can already go to the Event Section tab, then click the Column Filters button which would bring a dialog below where you key in the account being monitored without any mask (or whildcard):  If you do not know the principal name then you will need to poke around and look around for things like a config file where (typically!) the connection string is fully exposed. That was the case in my situation, an application had an app.config (XML) file with the connection string in it not encrypted: This made my endeavor very easy. So after I entered the account to monitor I clicked on Run button and also started my black-box application. Voilà, in a under a minute of time I had the SQL statement captured:

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• SMTP POP3 & PST. Acronyms from Hades.

  - by mikef

  A busy SysAdmin will occasionally have reason to curse SMTP. It is, certainly, one of the strangest events in the history of IT that such a deeply flawed system, designed originally purely for campus use, should have reached its current dominant position. The explanation was that it was the first open-standard email system, so SMTP/POP3 became the internet standard. We are, in consequence, dogged with a system with security weaknesses so extreme that messages are sent in plain text and you have no real assurance as to who the message came from anyway (SMTP-AUTH hasn't really caught on). Even without the security issues, the use of SMTP in an office environment provides a management nightmare to all commercial users responsible for complying with all regulations that control the conduct of business: such as tracking, retaining, and recording company documents. SMTP mail developed from various Unix-based systems designed for campus use that took the mail analogy so literally that mail messages were actually delivered to the users, using a 'store and forward' mechanism. This meant that, from the start, the end user had to store, manage and delete messages. This is a problem that has passed through all the releases of MS Outlook: It has to be able to manage mail locally in the dreaded PST file. As a stand-alone system, Outlook is flawed by its neglect of any means of automatic backup. Previous Outlook PST files actually blew up without warning when they reached the 2 Gig limit and became corrupted and inaccessible, leading to a thriving industry of 3rd party tools to clear up the mess. Microsoft Exchange is, of course, a server-based system. Emails are less likely to be lost in such a system if it is properly run. However, there is nothing to stop users from using local PSTs as well. There is the additional temptation to load emails into mobile devices, or USB keys for off-line working. The result is that the System Administrator is faced by a complex hybrid system where backups have to be taken from Servers, and PCs scattered around the network, where duplication of emails causes storage issues, and document retention policies become impossible to manage. If one adds to that the complexity of mobile phone email readers and mail synchronization, the problem is daunting. It is hardly surprising that the mood darkens when SysAdmins meet and discuss PST Hell. If you were promoted to the task of tormenting the souls of the damned in Hades, what aspects of the management of Outlook would you find most useful for your task? I'd love to hear from you. Cheers, Michael

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• Remote Graphics Diagnostics with Windows RT 8.1 and Visual Studio 2013

  - by Michael B. McLaughlin

  Originally posted on: http://geekswithblogs.net/mikebmcl/archive/2013/11/12/remote-graphics-diagnostics-with-windows-rt-8.1-and-visual-studio.aspxThis blog post is a brief follow up to my What’s New in Graphics and Game Development in Visual Studio 2013 post on the MVP Award blog. While writing that post I was testing out various features to try to make sure everything worked as expected. I had some trouble getting Remote Graphics Diagnostics (a/k/a remote graphics debugging) working on my first generation Surface RT (upgraded to Windows RT 8.1). It was more strange since I could use remote debugging when doing CPU debugging; it was just graphics debugging that was causing trouble. After some discussions with the great folks who work on the graphics tools in Visual Studio, they were able to repro the problem and recommend a solution. My Surface RT needed the ARM Kits policy installed on it. Once I followed the instructions on the previous link, I could successfully use Remote Graphics Diagnostics on my Surface RT. Please note that this requires Windows RT 8.1 RTM (i.e. not Preview) and that Remote Graphics Diagnostics on ARM only works when you are using Visual Studio 2013 as it is a new feature (it should work just fine using the Express for Windows version). Also, when I installed the ARM Kits policy I needed to do two things to get it to work properly. First, when following the “How to install the Kits policy” instructions, I needed to copy the SecureBoot folder into Program Files on my Surface RT (specifically, I copied the SecureBoot folder to “C:\Program Files\Windows Kits\8.1\bin\arm\” on my Surface RT, creating any necessary directories). It may work if it’s in any system folder; I didn’t test any others after I got it working. I had initially put it in my Downloads folder and tried installing it from there. When the machine restarted it displayed a worrisome error message. I repeatedly pressed the button that would allow me to retry and eventually the machine rebooted and managed to recover itself to its previous state. Second, I needed to install it as an Administrator. The instructions say that this might be necessary. For me it was. This is a Remote Graphics Diagnostics is a great new feature in Visual Studio 2013 so I definitely encourage all of you to check it out!

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• JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

  - by JuergenKress

  Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• Speed up your Silverlight Debugging for large projects

  - by Aligned

  I'm working on a 5+ year old ASP.NET project that has 74+ projects and we've been adding new Silverlight applications to run in the ASP.NET page islands. My machine at work isn't the most powerful, so I find myself waiting a lot for the whole thing to build. I'm using Visual Studio 2010, so that takes up a lot of resources as well. This causes me to get distracted and I start looking at the news... I need to combat that more :-). I can't get a new machine, that's up to someone else, so I've found a few tricks to help. 1. Only build the Silverlight project you're working with. This will build all referenced projects (you can see these by right clicking and clicking Project Dependencies) and package a new XAP (you can see all the actions in your output build window). Then refresh your page with the Silverlight app and it's up-to-date. 2. I was working with a co-worker (thanks Jordan) who was using the the Debug -> attach to processes window. In the Attach to: row there is a "Select..." button. In the dialog, click "Debug these code types:" and select Silverlight. Hit ok. Then all you need to do is find your process (you might need to click the refresh button). I'm usually debugging in IE, so I select the first one and push "i" on the keyboard. That brings me to the IE windows open. Find the one with type of Silverlight, x86. It is usually directly above one with type of x86 that has the page title for "title". Click attach and watch your output window spit out messages about loading debug symbols and your breakpoints enabled (if this doesn't happen you chose the wrong process, hit stop and try again). Now you can debug the client code as normal, server code requires a full F5 or attaching to the correct process. To improve this even further, bind the menu item to a key stroke. I chose ctrl + x, x. (Tools -> Options -> Keyboard, search for Debug.AttachToProcess, set the shortcut keys globaly and assign). Most of the time I build the project, then hit ctrl + x, x then i, then enter and I'm debugging. The process I want is usually the first IE in the list.

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• The Connected Company: WebCenter Portal Activity Streams

  - by Michael Snow

  Guest post by Mitchell Palski, Oracle Staff Sales Consultant Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Social media is sure to have made its way into your company or government organization. Whether its discussion threads, blog posts, Facebook-style profile-pages, or just a simple Instant Messenger application; in one way or another, your employees are connected. What are the objectives of leveraging social media in your organization? Facilitating knowledge transfer More effectively organizing team events Generating inter-community discussions to solve problems Improving resource management Increasing organizational awareness Creating an environment of accountability Do any of the business objectives above stand out to you as needs? If so, consider leveraging the WebCenter Portal Activity Stream as part of your solution. In WebCenter Portal, the Activity Stream feature provides a streaming view of the activities of your connections, actions taken in portals, and business activities that looks a lot like a combined Facebook and Twitter newsfeed. Activity Stream can note when a user: Posts feedback (comments) Uploads a document Creates a new blog, page, event, or announcement Starts a new discussion Streams messages and attachments entered through WebCenter Publisher (similar to Twitter) Through Activity Stream Preferences, you can select which of these activities to show or hide from your personal Activity Stream. Here’s what you get: Real-time stream of activities with in a Portal or sub-Portal increases awareness across your organization or within a working group Complete list of user actions reduces the time-to-find for users that need to interact with the latest activities in your portal Users can publish to their groups when tasks are finished for complete group traceability and accountability, as well as improved resource management. Project discussions and shared documents that require the expertise of someone outside of a working group now get increased visibility across your organization. There’s a reason that commercial Social Media tools like Facebook and Twitter have been so successful – they spread information in an aesthetically appealing and easy to read format.  Strategically placing an Activity Feed within your Portal is analogous to sending your employees a daily newsletter, events calendar, recent documents report, and list of announcements – BUT ALL IN ONE! 

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• MySQL Enterprise Monitor 3.0.3 Is Now Available

  - by Andy Bang

  We are pleased to announce that MySQL Enterprise Monitor 3.0.3 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud with the November update in about 1 week. This is a maintenance release that fixes a number of bugs. You can find more information on the contents of this release in the change log. You will find binaries for the new release on My Oracle Support. Choose the "Patches & Updates" tab, and then use the "Product or Family (Advanced Search)" feature. You will also find the binaries on the Oracle Software Delivery Cloud in approximately 1 week. Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. Based on feedback from our customers, MySQL Enterprise Monitor (MEM) 3.0 offers many significant improvements over previous releases. Highlights include: Policy-based automatic scheduling of rules and event handling (including email notifications) make administration of scale-out easier and automatic Enhancements such as automatic discovery of MySQL instances, centralized agent configuration and multi-instance monitoring further improve ease of configuration and management The new cloud and virtualization-friendly, "agent-less" design allows remote monitoring of MySQL databases without the need for any remote agents Trends, projections and forecasting - Graphs and Event handlers inform you in advance of impending file system capacity problems Zero Configuration Query Analyzer - Works "out of the box" with MySQL 5.6 Performance_Schema (supported by 5.6.14 or later) False positives from flapping or spikes are avoided using exponential moving averages and other statistical techniques Advisors can analyze data across an entire group; for example, the Replication Configuration Advisor can scan an entire topology to find common configuration errors like duplicate server UUIDs or a slave whose version is less than its master's More information on the contents of this release is available here: What's new in MySQL Enterprise Monitor 3.0? MySQL Enterprise Edition: Demos MySQL Enterprise Monitor Frequently Asked Questions MySQL Enterprise Monitor Change History More information on MySQL Enterprise and the Enterprise Monitor can be found here: http://www.mysql.com/products/enterprise/ http://www.mysql.com/products/enterprise/monitor.html http://www.mysql.com/products/enterprise/query.html http://forums.mysql.com/list.php?142 If you are not a MySQL Enterprise customer and want to try the Monitor and Query Analyzer using our 30-day free customer trial, go to http://www.mysql.com/trials, or contact Sales at http://www.mysql.com/about/contact. If you haven't looked at MEM recently, and especially MEM 3.0, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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• DNS no longer works after server reboot

  - by Burning the Codeigniter

  Strangely enough, when I reboot my Ubuntu 12.04 server, the DNS no longer works, which makes the domain unavailable to access to my site. Normally the DNS should be working after a reboot, but this doesn't happen anymore. I use nginx to serve content, but nginx is already configured to work with my domains. What are the typical practises must I do after a reboot and how can I solve this issue I experience? I already have BIND, networking and resolvconf to boot when the server boots up. ; <<>> DiG 9.8.1-P1 <<>> mysite.com ;; global options: +cmd ;; connection timed out; no servers could be reached This is my output with dig $ttl 38400 mysite.com. IN SOA ns1.mysite.com. webmaster.mysite.com. ( 1055026205 6H 1H 5D 20M ) mysite.com. IN A xx.xx.xx.xx # Server IP *.mysite.com. IN A xx.xx.xx.xx # Server IP www.mysite.com. IN CNAME mysite.com. ns1.mysite.com. IN A xx.xx.xx.xx # Server 2nd IP ns2.mysite.com. IN A xx.xx.xx.xx # Server 3rd IP mysite.com. IN NS ns1.mysite.com. mysite.com. IN NS ns2.mysite.com. mail.mysite.com. IN MX 1 mysite.com. This is the contents of /etc/resolv.conf # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8) # DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN nameserver 85.17.150.123 nameserver 85.17.96.69 nameserver 62.212.64.122 search localdomain After using more dig commands, outputs: ; <<>> DiG 9.7.3-P3 <<>> @85.17.150.123 mysite.com ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 24847 ;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; WARNING: recursion requested but not available ;; QUESTION SECTION: ;mysite.com. IN A ;; Query time: 2145 msec ;; SERVER: 85.17.150.123#53(85.17.150.123) ;; WHEN: Mon Nov 5 16:31:32 2012 ;; MSG SIZE rcvd: 30 ; <<>> DiG 9.7.3-P3 <<>> @85.17.96.69 mysite.com ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 27879 ;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; WARNING: recursion requested but not available ;; QUESTION SECTION: ;mysite.com. IN A ;; Query time: 949 msec ;; SERVER: 85.17.96.69#53(85.17.96.69) ;; WHEN: Mon Nov 5 16:32:59 2012 ;; MSG SIZE rcvd: 30 ; <<>> DiG 9.7.3-P3 <<>> @62.212.64.122 mysite.com ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 29293 ;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; WARNING: recursion requested but not available ;; QUESTION SECTION: ;mysite.com. IN A ;; Query time: 825 msec ;; SERVER: 62.212.64.122#53(62.212.64.122) ;; WHEN: Mon Nov 5 16:33:39 2012 ;; MSG SIZE rcvd: 30 With Google DNS (8.8.8.8): ; <<>> DiG 9.7.3-P3 <<>> @8.8.8.8 mysite.com ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 38498 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;mysite.com. IN A ;; Query time: 3982 msec ;; SERVER: 8.8.8.8#53(8.8.8.8) ;; WHEN: Mon Nov 5 16:37:27 2012 ;; MSG SIZE rcvd: 30

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• MySQL Workbench 6.2.1 BETA has been released

  - by user12602715

  The MySQL Workbench team is announcing availability of the first beta release of its upcoming major product update, MySQL  Workbench 6.2. MySQL Workbench 6.2 focuses on support for innovations released in MySQL 5.6 and MySQL 5.7 DMR (Development Release) as well as MySQL Fabric 1.5, with features such as: A new spatial data viewer, allowing graphical views of result sets containing GEOMETRY data and taking advantage of the new GIS capabilities in MySQL 5.7. Support for new MySQL 5.7.4 SQL syntax and configuration options. Metadata Locks View shows the locks connections are blocked or waiting on. MySQL Fabric cluster connectivity - Browsing, view status, and connect to any MySQL instance in a Fabric Cluster. MS Access migration Wizard - easily move to MySQL Databases. Other significant usability improvements were made, aiming to raise productivity for advanced and new users: Direct shortcut buttons to commonly used features in the schema tree. Improved results handling. Columns have better auto-sizing and their widths are saved. Fonts can also be customized. Results "pinned" to persist viewing data. A convenient Run SQL Script command to directly execute SQL scripts, without loading them first. Database Modeling has been updated to allow changes to the formatting of note objects and attached SQL scripts can now be included in forward engineering and synchronization scripts. Integrated Visual Explain within the result set panel. Visual Explain drill down for large to very large explain plans. Shared SQL snippets in the SQL Editor, allowing multiple users to share SQL code by storing it within a MySQL instance. And much more. The list of provided binaries was updated and MySQL Workbench binaries now available for: Windows 7 or newer Mac OS X Lion or newer Ubuntu 12.04 LTS and Ubuntu 14.04 Fedora 20 Oracle Linux 6.5 Oracle Linux 7 Sources for building in other Linux distributions For the full list of changes in this revision, visit http://dev.mysql.com/doc/relnotes/workbench/en/changes-6-2.html For discussion, join the MySQL Workbench Forums: http://forums.mysql.com/index.php?151 Download MySQL Workbench 6.2.1 now, for Windows, Mac OS X 10.7+, Oracle Linux 6 and 7, Fedora 20, Ubuntu 12.04 and Ubuntu 14.04 or sources, from: http://dev.mysql.com/downloads/tools/workbench/ On behalf of the MySQL Workbench and the MySQL/ORACLE RE Team.

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• "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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• iPhone app development pricing [closed]

  - by AlexMorley-Finch

  I currently manage a website design and development company that integrates itself with print work too. I've been co manager for a couple of months now, however business is slow at the moment. I got an email today from a potential client asking if we do iPhone app development. Obviously we do not. But, seeing as there aren't many other project on the go at the moment, why not give it a go? Searching Google was my first option. I did a bit of background scrubbing. Discovered that I need certain developer tools etc. This can be arranged easily enough. The reason I came to Stack Exchange is for answers to these questions. I am a competant programmer and have had experience in Java, PHP, JavaScript, C++ and C#. So how long would it take me to come to grips with Objective-C? Assuming an 8 hour working day. Not only the language but also the iPhone interface libraries (if any exist) and other native libraries? The potential client said the app will be a catalogue. So I'm assuming either the data will be pulled online or in some kind of local database. I know the requirements are vague but does anyone have any idea of how mug time this would take? To learn the language, design the architecture and code? 40 Hours? 80 Hours? My final question kind of depends on the first two. But obviously the potential client wants a quote. And I have got no idea how much an app costs. I did some research and found a huge range in differences. The majority of the cost would cone from the time to develops the app! So to summarise. How long would it take me to be comfortable coding Objective-C, taking into consideration my past knowledge? I'm assuming a day or two to fully understand but you really don't know. How long would it take me to develop an app? How much should I charge (approx) for the development of this app?

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• Can Anything be Done to Make Improv (a 1993 Win 3.1 App) handle larger Files?

  - by user75185

  My very favorite spradsheet is Improv, a 1993 Windows 3.1 application. It still puts Excel to shame for building spreadsheets and writing formulas. The only problem is because Improv was written when 1 Meg of RAM was state of the art, it becomes unstable when working with larger spreadsheets and often crashes and/or corrupts the data file. I am working on a project that greatly exceeds Improv's limits. Although it will ultimately require more robust databasing capability, I could save a lot of critical time if I could delay that headache and continue working in Improv for now. To that end, I moved to the only product I could find that comes close, Quantrix, which is nothing more than Improv updated to handle large spreadsheets and utilize today's technologies. The problems with Quantrix are its speed (significantly slower than Improv) and its $1000 price (which I cannot afford). I have already had 3 15 day extensions after the initial 30 day trial, so my time to use Quantrix as a bridge is at its end. Searches for Improv over the years have gotten me nowhere and, not surprisingly after reading some posts on this site, I got nothing for the money and time invested to find a programmer to write code to "fix" this problem. Improv is freely available as "abandonware" at http://vetusware.com/download/LotusImprov2.1/?id=5797 , and the best background info can be found on Wikipedia and at "Moose's Greatest Software Products of All Time - Lotus Improv" http://moosevalley.fhost.com.au/mooses_review_page_lotus_improv.html It is critically urgent for me to focus on analyzing the data asap. Working in a stable Improv would, without question, be the fastest route. To that end, I am looking for answers to the following questions and anything else that might be helpful: 1) Is it lawful to hire someone to fix Improv for my own use? If so, 2) About how much should it cost? 3) About how long should it take? 4) What skills should I be looking for &/or how should a post be worded? 5) Is there a niche site where it should it be posted? 6) What questions can I ask to quickly screen candidates? Since I am not a programmer, I need questions the answers to which leave no room to confuse me, whether intentional or not. For example, what tools or players should someone with an acceptable competency level have knowledge of?

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