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  • How do I get a Netgear WNDA3100V2 working?

    - by Michal
    I have Ubuntu 11.10 on my desktop. A month ago I bought Linksys AE1000 adapter,I did not check that it's not working on Ubuntu and because I've lost receipt I'm stuck with it. Last week I bought Netgear adapter and this time I did check and it meant to be plug an play but it was not. I have checked many forums and managed to install software, system does sees adapter but it's not connecting to network. I have found that it may not like WPA so I have created my own password-letters and digits,no spaces-still nothing.I don't understand why. This is my next attempt with Linux and I'm not with IT background so it takes time and research before I can resolve something but I really want to learn. I so wish to learn on Ubuntu.One day, I've checked Fedora16 and my old Linksys AE1000 worked without any instalations.

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  • How to improve wireless network speed?

    - by Toby
    I am running 10.04 LTS on a desktop PC with a Belkin G-Plus MIMO Wireless network card. Ever since running Ubuntu on the machine I have noticed fairly slow network speeds (about half the speed I get when running the same card through Windows) I did some research I found out that by and large wireless network cards aren't that well supported on most Linux distros. I was wondering though if there is anything I could be tweaking on the system that could help squeeze a little more out of the card? Here is some more information *-network:1 description: Wireless interface physical id: 2 logical name: wlan0 serial: 00:1c:df:24:5e:54 capabilities: ethernet physical wireless configuration: broadcast=yes ip=192.168.1.5 multicast=yes wireless=IEEE 802.11bg

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  • Communities - The importance of exchange and discussion

    Communication with your environment is an essential part of everyone's life. And it doesn't matter whether you are actually living in a rural area in the middle of nowhere, within the pulsating heart of a big city, or in my case on a wonderful island in the Indian Ocean. The ability to exchange your thoughts, your experience and your worries with another person helps you to get different points of view and new ideas on how to resolve an issue you might be confronted with. Benefits of community work What happens to be common sense in your daily life, also applies to your work environment. Working in IT, or ICT as it is called in Mauritius, requires a lot of reading and learning. Not only during your lectures at the university but with your colleagues in a project assignment and hopefully with 'unknown' pals in the universe of online communities. At least I can say that I learned quite a lot from other developers code, their responses in various forums, their numerous blog articles, and while attending local user group meetings. When I started to work as a professional software developer (or engineer some may say) years ago I immediately checked the existence of communities on the programming language, the database technology and other vital information on software development in general. Luckily, it wasn't too difficult to find. My employer had a subscription of the monthly magazines and newsletters of a national organisation which also run the biggest forum in that area. Getting in touch with other developers and reading their common problems but also solutions was a huge benefit to my growth. Image courtesy of Michael Kappel (CC BY-NC 2.0) Active participation and regular contribution to this community gave me some nice advantages, too. Within three years I was listed as a conference speaker at the annual developer's conference and provided several sessions on different topics during consecutive years. Back in 2004, I took over the responsibility and management of the monthly meetings of a regional user group, and organised it for more than two years. Furthermore, I was invited to the newly-founded community program of Microsoft Germany (Community Leader/Insider Program - CLIP). My website on Active FoxPro Pages was nominated in the second batch of online communities. Due to my community work and providing advice to others, I had the honour to be awarded as Microsoft Most Valuable Professional (MVP) - Visual Developer for Visual FoxPro in the years 2006 and 2007. It was a great experience to meet with other like-minded people and I'm really grateful for that. Just in case, more details are listed in my Curriculum Vitae. But this all changed when I moved to Mauritius... Cyber island Mauritius? During the first months in Mauritius I was way too busy to think about community activities at all. First of all, there was the new company that had to be set up, the new staff had to be trained and of course the communication work-flows and so on with the project managers back in Germany had to be sorted out, too. Second, I had to get a grip of my private matters like getting the basics for my new household or exploring the neighbourhood, and last but not least I needed a break from the hectic and intensive work prior to my departure. As soon as the sea literally calmed down, I started to have conversations with my colleagues about communities and user groups. Sadly, it turned out that there were none, or at least no one was aware of any at that time. Oh oh, what did I do? Anyway, having this kind of background and very positive experience with off-line and on-line activities I decided for myself that some day I'm going to found a community in Mauritius for all kind of IT/ICT-related fields. The main focus might be on software development but not on a certain technology or methodology. It was clear to me that it should be an open infrastructure and anyone is welcome to join, to experience, to share and to contribute if they would like to. That was the idea at that time... Ok, fast-forward to recent events. At the end of October 2012 I was invited to an event called Open Days organised by Microsoft Indian Ocean Islands together with other local partners and resellers. There I got in touch with local Technical Evangelist Arnaud Meslier and we had a good conversation on communities during the breaks. Eventually, I left a good impression on him, as we are having chats on Facebook or Skype irregularly. Well, seeing that my personal and professional surroundings have been settled and running smooth, having that great exchange and contact with Microsoft IOI (again), and being really eager to re-animate my intentions from 2007, I recently founded a new community: Mauritius Software Craftsmanship Community - #MSCC It took me a while to settle down with the name but it was obvious that the community should not be attached to one single technology, like ie. .NET user group, Oracle developers, or Joomla friends (these are fictitious names). There are several other reasons why I came up with 'Craftsmanship' as the core topic of this community. The expression of 'engineering' didn't feel right with the fields covered. Software development in all kind of facets is a craft, and therefore demands a lot of practice but also guidance from more experienced developers. It also includes the process of designing, modelling and drafting the ideas. Has to deal with various types of tests and test methodologies, and of course should be focused on flexible and agile ways of acting. In order to meet and to excel a customer's request for a solution. Next, I was looking for an easy way to handle the organisation of events and meeting appointments. Using all kind of social media platforms like Google+, LinkedIn, Facebook, Xing, etc. I was never really confident about their features of event handling. More by chance I stumbled upon Meetup.com and in combination with the other entities (G+ Communities, FB Pages or in Groups) I am looking forward to advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there will be a Trello workspace to collect and share ideas and provide downloads of slides, etc. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians!

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  • Making your ASP.NET/HTML Websites Indic aware &ndash; accepting Tamil, Telugu, Kannada, Hindi and ot

    - by Harish Ranganathan
    Its been a month since I wrote my last post.  Much of work has been happening around planning for Tech Ed India, the upcoming Virtual TechDays this week as well as our Developer content at the Great Indian Developer Summit 2010.  Its going to be one exciting period starting this week and I am glad I would be able to meet a lot of folks who have written to me personally that they would like to catch up at Tech Ed India. For now, I had a chance to meet the Microsoft India Development Centre team that worked on the Microsoft Indic Language Input Tool (erstwhile Akshara). The team updated me that they have also released the scripts  so that the Indic input feature can be encapsulated into your own websites.  For example, if you are having a web page where you collect user information, you can pretty much make your site indic aware i.e. accept inputs in Tamil, Telugu, Kannada, Hindi etc.,  All you would need to include would be a bunch of scripts onto your web pages and you are ready to make it, like I said, “indic aware” I have built a sample web page that accepts First Name, Last Name, Address and an additional field.  When it comes to accepting indic, sometimes, you may want to avoid the indic input in certain fields and accept it in English.  You can specify the MicrosoftILITWebAttach="false" attribute to the Text Boxes and Text Areas (TextMode=”Multiline” in ASP.NET) so that the particular field automatically switches over to English input.  Similarly, the moment you specify that the TextMode=”Password” to make it as a password field, it automatically ignores all indic recognition and shows the masked dots for the words entered. Note that, this is, when we are going for the Opt-out mode, where we are specifying that by default all the input controls would need indic awareness and we would specify for those controls where it is not required.  The other mode is Opt-in mode where you would need to add a different property to the script definition i.e. attachMode=”optin” .  When we do this, we need to explicitly add the MicrosoftILITWebAttach="true" attribute for every control where we need indic input. I have created a sample web page which accepts First Name, Last Name, Address and an additional input field to demonstrate the “Opt-out”.   You can copy paste this into any of your web pages to check it <form id="form1" runat="server">     <!-- Microsoft Indic Language Input Tool embed code --> <input type="hidden" id="MicrosoftILITWebEmbedInfo" attachMode="optout" value="" /> <script type="text/javascript" src="http://ilit.microsoft.com/bookmarklet/script/Tamil.js" defer="defer"></script>     <div>     <h2>         Welcome to the Registration Page     </h2>     <p>         First Name: <asp:TextBox runat="server" ID="txtFirstName" />         <br />         <br />         Last Name: <asp:TextBox runat="server" ID="txtLastName" />         <br />         <br />         Password:         <asp:TextBox runat="server" ID="txtPassword" TextMode="Password" />         <br />         <br />         Address: <asp:TextBox runat="server" ID="txtAddress" TextMode="MultiLine" Height="100" Width="200" />         <br />         <br />         English Text: <asp:TextBox ID="txtEnglishText" runat="server" MicrosoftILITWebAttach="false" />     </p>     <p>         <!-- Microsoft Indic Language Input Tool attribution image link --> <a style="text-decoration: none" href="http://go.microsoft.com/fwlink/?LinkID=184205&clcid=0x409"><img style="border: 0px" alt="Transliteration by Microsoft" src="http://ilit.microsoft.com/bookmarklet/images/attribution.png"></a>     </p>     </div>     </form> If you note the code snippet above, I have included the scripts in the top with the attachMode set to “optout” and for the last TextBox, I have mentioned the MicrosoftILITWebAttach="false” attribute to make it accept English input.   Additionally, you also need to add the “Microsoft Indic Language Input Tool attribution image” to your web page as a courtesy to the team that developed this feature.  It would basically add a image saying “Transliteration by Microsoft” similar to a Copy Right image.  You can see the screen shot below where I have typed it in Tamil.  In that you will notice that the password field behaves as expected and the last field accepts English Text.  You can also notice the icon that comes in the first textbox that indicates that, the field is going to accept indic text.   This sample is using Tamil, but you can pretty much do it for Hindi, Telugu, Kannada, Marathi, Bengali etc.,   The website for getting the Indic script and other instructions is http://specials.msn.co.in/ilit/WebEmbed.aspx?language=Tamil You can replace the querystring value “Tamil” to other languages as mentioned above to get the respective script. This also works for plain HTML based websites and doesn’t necessarily need you to use ASP.NET to achieve the functionality. Note that, this form is not completely localized.  This is transliterated.  You can add label controls for FirstName, LastName indication etc., and use the Visual Studio tools to localize and get those values from resource files.  In the resource files, you can enter the text in different languages to make this a truly localized page.  If you just want to download the Indic Tool Desktop version (that can be used for typing in Word, Excel, pretty much any input area), you can download it from http://specials.msn.co.in/ilit/  In the same page, there is also a web version where you can type and get text then and there if you dont want to install the desktop version. So, go ahead, download / use them in your websites and enjoy the power of Indic. Cheers !!!

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  • restoring grub when Windows 7 MBR lost it

    - by Trent Hall
    My dual boot desktop was running only Windows 7 until it crashed on a windows update. Couldn't get it started again even after all the usual things that might fix it, so I installed Ubuntu 12.04, which has worked very well. unfortunately Carbonite doesn't run on Linux yet, and so I called Microsoft support to see if we could be Windows 7 up and running. Their attempts to get Windows 7 running resulted in writing a new MBR for windows, which failed and also somehow caused the loss of ability to boot into Ubuntu also. How can I get back to Ubuntu? I don't want to lose my settings in Ubuntu. Thanks... Trent

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  • Does an onboard video affect the X windows configuration?

    - by Timothy
    Does the onboard video on the motherboard affect the X windows configuration? My system has onboard and pcie video. The onboard video is a NVIDIA GeForce 7025 GPU, On Board Graphic Max. Memory Share Up to 512MB(Under OS By Turbo Cache). I have a pcie dual head video card installed with two monitors. The video card is a GeForce 8400 GS, with 512mb memory. When installing Ubuntu 12.04, only one monitor worked. When pulling up system settings- Displays it shows a laptop. This is a desktop pc. I did get both monitors to work using nvidia using twinview -- A complicated process! When checking nvidia now it shows the monitors disabled. The Nvidia X server setting does show the GPU and all the information. I was thinking it's seeing the onboard video on the motherboard. Why else would it show laptop?

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  • Will unity stop being a plugin for Compiz?

    - by Murphy1138
    I ask this as with the Unity Desktop running , when I try any games with my Ubuntu 12.04.1 I get so much frame rate drop with Unity and Compiz. If I switch to Gnome-Classic which uses mutter, I get a vast boost in performance. My system is an 8 core AMD with a Nvidia 460 SE that can play anything I chuck at it in Windows and I'm using the latest Nvidia drivers, but even simple games like the humble bundle gets serious lag with Unity and the only cause of this can be compiz (what I can guess). When Steam come to Ubuntu, how will this performance loss be addressed?

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  • Staying focussed - Any applications to monitor what windows are open, record the titles and then tell you what you spend you day doing?

    - by Rory McCann
    I am bad at procrastination. I'm always opening new tabs to check out HackerNews or something. So I've installed StayFocussed on Chromium, so that I can't view more than X minutes of certain sites. Is there something like this for the Ubuntu Desktop? It would work with applications, not websites (obviously). I would like an application that would monitor what windows I have open or visible, and limit me to only certain applications. Maybe give warnings if I spend to much time looking at IRC or something. Is there any applications for that?

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  • Make Your Own Origami Star Wars Ships [D.I.Y. Fun]

    - by Asian Angel
    So there you are with a bit of time to kill at work on Friday afternoon or perhaps you are looking for something fun to get into over weekend…what to do? Perhaps an origami project building an awesome fleet of Star Wars ships is the perfect thing to get into! Once you visit the website click on the Gallery Link to view multiple pictures of specific ships or go to Gallery - Diagrams to download your own copy of the ‘Diagrams + Crease Patterns’ that Martin has made available online so far. Here is the video with step-by-step-instructions for making a Naboo Starfighter… Note: Visiting the YouTube link for this video will show more videos by various individuals in the sidebar area for more Star Wars origami goodness! 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • ltsp: install in chroot with GUI-Installer (lirc)

    - by Roberto
    I am trying to install "lirc" into chroot. Installing lirc requires "answering 2 questions". I am on Ubuntu Desktop 12.04. (in Virtualbox) I try this way: https://help.ubuntu.com/community/UbuntuLTSP/GuiInstallLocalApp but I had errors and then the server would hang on reboot. No big surprise, the guide says it is valid for 9.04. Maybe I could create " debconf.seeds" ( https://help.ubuntu.com/community/UbuntuLTSP/FatClients ) but I dont know how to. Could somebody point me in the right direction? thanks Roberto

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  • IKEA Lamps Hacked into Flexible Speaker Mounts

    - by Jason Fitzpatrick
    This simple hack combines the swing arms of two IKEA work lamps with a set of computer speakers for flexible and easily adjustable sound. IKEAHackers reader Bill Dwyer wanted an easy way to get the speakers off his desk but still be able to easily adjust them. By hacking apart two IKEA work lamps (he removed the light assembly and snipped the wires off) he was able to attach his computer speakers to the arms and, in the process, get them off the desk. The arms make it super simple to adjust the speakers exactly where he wants them, including towards other parts of his office/apartment. Hit up the link below to check out more pictures and read Bill’s instructions. Very Flexible Computer Speaker Mounts [IKEAHackers] Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed How to Run Android Apps on Your Desktop the Easy Way HTG Explains: Do You Really Need to Defrag Your PC?

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  • File formats to download ringtones

    - by Osvaldo
    What file formats and other specifications must be used to give ringtones (to download) in a website? I'm interested in giving away just one ringtone. The target audience uses smartphones with Android, iOS and Windows Phones launched in the last 2/3 years. Is it necessary to include instructions or is it something relatively easy to do? Or can't be done for some reason? The ringtone has to be downloaded to a desktop first? Or has to be downloaded from the mobile phone while accessing the web page with the download?

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  • Ubuntu install doesn't recognize kingston SSDnow sv 200 90g

    - by Quique Garcia
    I'm trying install Ubuntu 12.04 on my new Kingston SSD Now SVP200S3/90G, but the installer doesn't list this disk to be installed. However gparted let me do any partitioning operation correctly. I've tryed with Ubuntu Studio and Ubuntu Desktop on different machines: Lenovo ThinkPad T400, Lenovo ThinkStation C20, MoBo ASUS Crosshair V formula. SATA controller in all machines has been set to AHCI and IDE operation and different SATA ports with no luck. The firmware on the SSD has been updated to V.503xxx (latest on kingston page) Any help is appreciated, regards!

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  • This Week in Geek History: Birth of NACA, Chemical Composition of DNA Discovered, Telephone Introduced

    - by Jason Fitzpatrick
    Every week we bring you new facts and figures from the annals of Geekdom. This week we’re taking a look at the birth of NASA’s forefather, the composition of DNA, and the first telephone. Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Access and Manage Your Ubuntu One Account in Chrome and Iron Mouse Over YouTube Previews YouTube Videos in Chrome Watch a Machine Get Upgraded from MS-DOS to Windows 7 [Video] Bring the Whole Ubuntu Gang Home to Your Desktop with this Mascots Wallpaper Hack Apart a Highlighter to Create UV-Reactive Flowers [Science] Add a “Textmate Style” Lightweight Text Editor with Dropbox Syncing to Chrome and Iron

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  • Problems with HP laptop

    - by Jan
    So the problem is...every time I reboot or shutdown laptop and when the laptop is booting again I get screen (before loading OS) that HP discovered overheating and system went into hibernate. But the point is that laptop is not overheating nor going into hibernate by itself. Also becouse of the hybrid graphic cards I cannot install additional drivers. Desktop resolution and all works perfectly but I cannot use unity 3D also openGL doesn't work as it should (with cairo docks) As i've read some posts, people say that switcheero doesn't work on 12.04 so I haven't tried it.

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  • How can I create a solid business case for upgrading our programmers to 256 GB SSD and 16 GB of RAM?

    - by Alex. S.
    We have an environment based on Microsoft stack (VS2010, SQL Server, etc), and I firmly believe that we could improve productivity a little bit, having more RAM and a faster secondary SSD. What data do you advice to gather so I can solidify my request in such a way the advantages can be unbiasedly demonstrated? Currently we have only 6GB of RAM and slower HD drives, and at home I have a 128 GB SSD in my desktop and 16 GB of RAM (I also think is the max amount of memory supported by our workstations, if we could go bigger then better), so I can feel the difference and it's real. I also want to add that we are in an industry with plenty of money, so the issue actually is how to get a budget approval from management and spend it wisely to increase productivity.

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  • How To Colorize Black and White Vintage Photographs in Photoshop

    - by Eric Z Goodnight
    Ever wanted to add color to your old, vintage, or historical photographs? Load up some old pictures and see how color can be added quickly to any black and white photograph in this simple Photoshop how to. While many purists simply don’t like the look of colorized black and white photographs, the ability to add color to black and white images is as indispensible as it is simple. Read on to see just how easy it can be Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Hack a Wireless Doorbell into a Snail Mail Indicator Enjoy Clutter-Free YouTube Video Viewing in Opera with CleanTube Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic]

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  • Installing netflix, terminal is getting hung up

    - by Twiggins
    Just got Ubuntu up and running, I am attempting to follow the steps laid our here to install Netflix via Wine. I have done the 3 terminal commands, and I believe the package has downloaded. The commands: sudo apt-add-repository ppa:ehoover/compholio sudo apt-get update sudo apt-get install netflix-desktop After this the terminal spits out a user agreement, and I cannot get past this. Is there some way to minimize the window within the terminal? This is what I see: . Netflix is not yet in my dash. It also appears that a variety of other updates are being held up, I assume, because my terminal is midthought.

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  • cannot open ubuntu software center

    - by success
    I deleted some unnecessary icon themes and now my application icons are changed. I cannot open Ubuntu software center also.... the following message is displayed.... success@user-pc:~$ software-center 2012-09-12 22:24:52,048 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2012-09-12 22:24:52,055 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True Traceback (most recent call last): File "/usr/bin/software-center", line 142, in <module> app = SoftwareCenterAppGtk3(datadir, xapian_base_path, options, args) File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 387, in __init__ self.datadir) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 78, in __init__ self._get_emblems(self.icons) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 192, in _get_emblems pb = icons.load_icon(emblem, self.ICON_SIZE, 0) File "/usr/lib/python2.7/dist-packages/gi/types.py", line 43, in function return info.invoke(*args, **kwargs) gi._glib.GError: Icon 'package-install' not present in theme I also tried the following code to change the icon but no didnt work.... gksu gedit /usr/share/applications/ubuntu-software-center.desktop

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  • Is there an alternative to javascript for the web that can do multi-threading and synchronous execution?

    - by rambodash
    I would like to program web applications as I do with desktop programming languages, where the code is synchronously executed and browser doesn't freeze when doing loops. Yes I know there are workarounds using callbacks and setTimeout, but they are all workarounds after all and they don't give the same flexibility when programming in the orthodox way I've been looking at Dart as a possibilty, but I can't seem to find where it says it can do either of these. The same with haxe, emscript, and the hundreds of other converters that try to circumvent javascript. In the end it gets converted to Javascript so you ultimately have to be conscious about asynchronous/multi threading.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • How to Add the Old Control Panel to the Metro Start Screen in Windows 8

    - by Taylor Gibb
    By default there is no way to easily access the old Control Panel in Windows 8, in order to get to it you have to go through the new Metro Control Panel or switch to Explorer. Here’s how to create your own tile for it. To get started you need to create a shortcut, so right-click on the desktop, and choose New –>  Shortcut. When you are asked for the location of the item, type the following: The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • Log oddities: 404s for client-garbled image URLs

    - by Chris Adams
    I've noticed some odd 404s which appear to be broken URL rewriting code: Our deep zoom view generates images URLs like this: /media/204/service/dzi/1/1_files/7/0_0.jpg I see some - well under <1% - requests for slightly altered URLs: /media/204/s/rvice/d/i/1/1_files/7/0_0.jpg These requests come from IP addresses all over the world (US, Canada, China, Russia, India, Israel, etc.), desktop and mobile users with multiple user-agents (Chrome, IE, Firefox, Mobile Safari, etc.), and there is plenty of normal activity in the same session so I'm assuming this is either widespread malware or some broken proxy service. I have not seen them from anything other than images, which suggests that this may be some sort of content filter. Has anyone else seen this? My CDN logs show the first request on June 8th ramping up from several dozen to several hundred per day.

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  • Approach on Software Development Architecture

    - by john ryan
    Hi i am planning to standardize our way of creating project for our new projects. Currently we are using 3tier architecture where we have our ClassLibrary Project where it includes our Data Access Layer and Business Layer Something like: Solution ClassLibrary >ClassLibrary Project : >DAL(folder) > DAL Classes >BAL(folder) > BAL Classes And this Class Library dll was reference on our presentation Layer Project which are the Application(web/desktop) Something like: Solution WebUniversitySystem >Libraries(folder) > ClassLibrary.dll >WebUniversitySystem(Project): >Reference ClassLibrary.dll >Pages etc... Now i am planning to do is something like: Solution WebUniversitySystem >DataAccess(Project) >BusinesLayer(Project) >Reference DAL >WebUniversitySystem(Project): >Reference BAL >Pages etc... Is this Ok ? Or there is a good Approach that we can follow? Thanks In Regards

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  • Tempescope Displays Weather by Recreating It

    - by Jason Fitzpatrick
    Yesterday we showed you an umbrella stand that signals raining/clear skies by color, today we have something even more interesting: an ambient desktop weather station that recreates the outside weather. The Tempescope pulls down the current weather report from Weather Underground’s API and feeds it to an Arduino board which in turn controls the device. When it’s raining, it pumps water down to simulate rain in the chamber. When there is lightening, LEDs flash. When there is cloud cover, an ultrasonic generator creates a fine mist inside the cylinder. Finally, on sunny days the entire thing glows warmly. To say that we want one would be an understatement. Hit up the link below to read more about the project, the display modes, and to peek inside the device. Prototyping “Tempescope”, An Ambient Weather Display [via Hack A Day] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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