Search Results

Search found 15116 results on 605 pages for 'customer experience'.

Page 42/605 | < Previous Page | 38 39 40 41 42 43 44 45 46 47 48 49  | Next Page >

  • Are there old versions of Windows UX guidelines somewhere?

    - by Camilo Martin
    Since I've read Windows User Experience Interaction Guidelines (there's a PDF download avaliable) I've found it to be admirably self-deprecating, humbly pointing out their own horrible UI practices long scolded by Joel Spolsky. I'd like to know, however, what they had in mind while they made those mistakes. Is this (terrific) UX Guidelines document something new, or were there previous issues of such? If so, where can I find them? My prayers to Google yielded no leniency.

    Read the article

  • How can a Rails newbie find a job as a Rails developer?

    - by esavard
    I'm a Ruby on Rails newbie. I'm learning Rails in my spare time (my day job is C++ developer) and I like it. I would like to be paid to do Rails development full-time instead of C++. How can I find a job in Rails when most job offering requires 2-5 years of Rails experience? What is the most effective strategy to get some credibility as a Rails Developer? Thanks in advance for your answers.

    Read the article

  • Recommendations for managing DNS issues when hosting customer sites.

    - by Thomas
    I'm working at a company which primarily provides SaaS products but also will host some of our customers corporate websites. My question relates to recommendations for managing DNS for client's domain names. My objectives: Not restrict my ability to change the server's IP address such as might happen when I move my servers to a new host. Not have to contact the customer to change their domain's DNS if I need to change the server's IP address. Often times, customers lose this information or have to track down the one person with any knowledge of the domain settings. Map both .clientdomain.com and www.clientdomain.com to the proper IIS site. However, I'm running into a couple of common problems: Sometimes, the DNS console provided by the client's hosting company does not allow for CNAME records. Sometimes, the DNS console provided by the client's hosting company will not let me create a CNAME entry for .spiffydomain.com because the given hosting company has created a SOA record for that entry or simply requires that .spiffydomain.com be an A record. I believe one solution to #2 is to use a wildcard for a CNAME entry (i.e. *.spiffydomain.com). Is that correct? How do other folks that are hosting many customer's site manage change of DNS entries on their servers?

    Read the article

  • Welcome to EMACS! - the Enterprise Manager Blog from Advanced Customer Services

    - by Rajat Nigam
    Advanced Customer Services(ACS) is the specialist group within Oracle which has helped countless customers become successful with Enterprise Manager as a System Management Product of their choice. ACS has a dedicated "Center of Excellence for Enterprise Manager" with a charter to make customers successful with Enterprise Manager. ACS helps customers right from setting up Enterprise Manager Grid Control to manage enterprise class highly available application deployments, to on-going housekeeping, to evaluation and adoption of new features and solutions, migration and upgrades,  to customizations and extensions of Enterprise Manager and more. 'Emacs' is possibly the best title for this yet another blog on Enterprise Manager. Emacs is going to talk about the real life experiences that Oracle ACS and Oracle Pre-sales team has with Oracle Enterprise Manager in real customer environments from different industry verticals like Banking, Telecom, Defence, Manufacturing, Public Utlities, etc. It discusses best practices, common blue-prints, links to interesting collateral, ACS authored tools and utlitlies. Feel free to ask questions influencing business/architectural decisions to something which is very technical in nature and very specific to the tool. We absolutely welcome any comments and feedback that you can provide. Thanks for visiting our blog!    

    Read the article

  • Weird - "The EntityReference object could not be serialized" when serializing from an ASP.NET Web Si

    - by Mikey Cee
    I have an Entity Framework data model. Part of the model is a Customer entity. The web service provides a method to get a customer, and to receive an updated version of this customer to be persisted. To test this, I created a new ASP.NET web Application, (Solution Add New Project ASP.NET Web Application), then added a reference to my service reference using the standard Add Service Reference dialog. I then call the service using the following code: var client = new CustomerServiceClient(); var customer = client.GetCustomerByID(18); // get it customer.LimitDown = 100; // change it client.SaveCustomer(customer); // persist it Everything works as expected. Now, I do exactly the same thing, but this time with as ASP.NET Web Site (Solution Add New Web Site ASP.NET Web Site). I add the reference in a similar fashion and copy and paste the code above into the new site. But now I get the following exception thrown on the 4th line: System.InvalidOperationException The EntityReference object could not be serialized. This type of object cannot be serialized when the RelationshipManager belongs to an entity object that does not implement IEntityWithRelationships. Source Error: Line 2474: Line 2475: public SkyWalkerCustomerService.OperationResult SaveCustomer(SkyWalkerCustomerService.Customer customer) { Line 2476: return base.Channel.SaveCustomer(customer); Line 2477: } Line 2478: } Stack Trace: System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +9475203 System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +345 SkyWalkerCustomerService.ICustomerService.SaveCustomer(Customer customer) +0 SkyWalkerCustomerService.CustomerServiceClient.SaveCustomer(Customer customer) in c:\Windows\Microsoft.NET\Framework\v4.0.30128\Temporary ASP.NET Files\testsite2\dd2bcf8d\f95604ff\App_WebReferences.fz4h7x7l.0.cs:2476 _Default.Page_Load(Object sender, EventArgs e) in c:\Users\Mike\Documents\Repositories\UWC\SkyWalker\TestSite2\Default.aspx.cs:17 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35 System.Web.UI.Control.OnLoad(EventArgs e) +91 System.Web.UI.Control.LoadRecursive() +61 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1966 Googling for this error returns very little. Why doesn't this work?

    Read the article

  • c# (wcf) architecture file and directory structure (and instantiation)

    - by stevenrosscampbell
    Hello and thanks for any assistance. I have a wcf service that I'm trying to properly modularize. I'm interested in finding out if there is a better way or implementing the file and directory structure along with instanciatation, is there a more appropriate way of abstraction that I may be missing? Is this the best approach? especially if performance and the ability to handle thousands of simultanious request? Currently I have this following structure: -Root\Service.cs public class Service : IService { public void CreateCustomer(Customer customer) { CustomerService customerService = new CustomerService(); customerService.Create(customer); } public void UpdateCustomer(Customer customer) { CustomerService customerService = new CustomerService(); customerService.Update(customer); } } -Root\Customer\CustomerService.cs pulbic class CustomerService { public void Create(Customer customer) { //DO SOMETHING } public void Update(Customer customer) { //DO SOMETHING } public void Delete(int customerId) { //DO SOMETHING } public Customer Retrieve(int customerId) { //DO SOMETHING } } Note: I do not include the Customer Object or the DataAccess libraries in this example as I am only concerned about the service. If you could either let me know what you think, if you know a better way, or a resource that could help out. Thanks Kindly. Steven

    Read the article

  • How do I explain this to potential employers?

    - by ReferencelessBob
    Backstory: TL;DR: I've gained a lot of experience working for 5 years at one startup company, but it eventually failed. The company is gone and the owner MIA. When I left sixth-form college I didn't want to start a degree straight away, so when I met this guy who knew a guy who was setting up a publishing company and needed a 'Techie' I thought why not. It was a very small operation, he sent mailings to schools, waited for orders to start arriving, then ordered a short run of the textbooks to be printed, stuck them in an envelope posted them out. I was initially going to help him set up a computerized system for recording orders and payments, printing labels, really basic stuff and I threw it together in Access in a couple of weeks. He also wanted to start taking orders online, so I set up a website and a paypal business account. While I was doing this, I was also helping to do the day-to-day running of things, taking phone orders, posting products, banking cheques, ordering textbooks, designing mailings, filing end of year accounts, hiring extra staff, putting stamps on envelopes. I learned so much about things I didn't even know I needed to learn about. Things were pretty good, when I started we sold about £10,000 worth of textbooks and by my 4th year there we sold £250,000 worth of text books. Things were looking good, but we had a problem. Our best selling product had peaked and sales started to fall sharply, we introduced add on products through the website to boost sales which helped for a while, but we had simply saturated the market. Our plan was to enter the US with our star product and follow the same, slightly modified, plan as before. We setup a 1-866 number and had the calls forwarded to our UK offices. We contracted a fulfillment company, shipped over a few thousand textbooks, had a mailing printed and mailed, then sat by the phones and waited. Needless to say, it didn't work. We tried a few other things, at home and in the US, but nothing helped. We expanded in the good times, moving into bigger offices, taking on staff to do administrative and dispatch work, but now cashflow was becoming a problem and things got tougher. We did the only thing we could and scaled things right back, the offices went, the admin staff went, I stopped taking a wage and started working from home. Nothing helped. The business was wound up about about 2 years ago. In the end it turned out that the owner had built up considerable debt at the start of business and had not paid them off during good years, which left him in a difficult position when cashflow had started to dry up. I haven't been able to contact the owner since I found out. It took me a while to get back on my feet after that, but I'm now at University and doing a Computer Science degree. How do I show the experience I have without having to get into all the gory details of what happened?

    Read the article

  • What does a WinForm application need to be designed for usability, and be robust, clean, and profess

    - by msorens
    One of the principal problems impeding productivity in software implementation is the classic conundrum of “reinventing the wheel”. Of late I am a .NET developer and even the wonderful wizardry of .NET and Visual Studio covers only a portion of this challenging issue. Below I present my initial thoughts both on what is available and what should be available from .NET on a WinForm, focusing on good usability. That is, aspects of an application exposed to the user and making the user experience easier and/or better. (I do include a couple items not visible to the user because I feel strongly about them, such as diagnostics.) I invite you to contribute to these lists. LIST A: Components provided by .NET These are substantially complete components provided by .NET, i.e. those requiring at most trivial coding to use. “About” dialog -- add it with a couple clicks then customize. Persist settings across invocations -- .NET has the support; just use a few lines of code to glue them together. Migrate settings with a new version -- a powerful one, available with one line of code. Tooltips (and infotips) -- .NET includes just plain text tooltips; third-party libraries provide richer ones. Diagnostic support -- TraceSources, TraceListeners, and more are built-in. Internationalization -- support for tailoring your app to languages other than your own. LIST B: Components not provided by .NET These are not supplied at all by .NET or supplied only as rudimentary elements requiring substantial work to be realized. Splash screen -- a small window present during program startup with your logo, loading messages, etc. Tip of the day -- a mini-tutorial presented one bit at a time each time the user starts your app. Check for available updates -- facility to query a server to see if the user is running the latest version of your app, then provide a simple way to upgrade if a new version is found. Maximize to multiple monitors -- the canonical window allows you to maximize to a single monitor only; in my apps I allow maximizing across multiple monitors with a click. Taskbar notifier -- flash the taskbar when your backgrounded app has new info for the user. Options dialogs -- multi-page dialogs letting the user customize the app settings to his/her own preferences. Progress indicator -- for long running operations give the user feedback on how far there is left to go. Memory gauge -- an indicator (either absolute or percentage) of how much memory is used by your app. LIST C: Stylistic and/or tiny bits of functionality This list includes bits of functionality that are too tiny to merit being called a component, along with stylistic concerns (that admittedly do overlap with the Windows User Experience Interaction Guidelines). Design a form for resizing -- unless you are restricting your form to be a fixed size, use anchors and docking so that it does what is reasonable when enlarged or shrunk by the user. Set tab order on a form -- repeated tab presses by the user should advance from field to field in a logical order rather than the default order in which you added fields. Adjust controls to be aware of operating modes -- When starting a background operation with, for example, a “Go” button, disable that “Go” button until the operation completes. Provide access keys for all menu items (per UXGuide). Provide shortcut keys for commonly used menu items (per UXGuide). Set up some (global or important or common) shortcut keys without associating to menu items. Allow some menu items to be invoked with or without modifier keys (shift, control, alt) where the modifier key is useful to vary the operation slightly. Hook up Escape and Enter on child forms to do what is reasonable. Decorate any library classes with documentation-comments and attributes -- this allows Visual Studio to leverage them for Intellisense and property descriptions. Spell check your code! What else would you include?

    Read the article

  • Oracle Fusion Procurement Designed for User Productivity

    - by Applications User Experience
    Sean Rice, Manager, Applications User Experience Oracle Fusion Procurement Design Goals In Oracle Fusion Procurement, we set out to create a streamlined user experience based on the way users do their jobs. Oracle has spent hundreds of hours with customers to get to the heart of what users need to do their jobs. By designing a procurement application around user needs, Oracle has crafted a user experience that puts the tools that people need at their fingertips. In Oracle Fusion Procurement, the user experience is designed to provide the user with information that will drive navigation rather than requiring the user to find information. One of our design goals for Oracle Fusion Procurement was to reduce the number of screens and clicks that a user must go through to complete frequently performed tasks. The requisition process in Oracle Fusion Procurement (Figure 1) illustrates how we have streamlined workflows. Oracle Fusion Self-Service Procurement brings together billing metrics, descriptions of the order, justification for the order, a breakdown of the components of the order, and the amount—all in one place. Previous generations of procurement software required the user to navigate to several different pages to gather all of this information. With Oracle Fusion, everything is presented on one page. The result is that users can complete their tasks in less time. The focus is on completing the work, not finding the work. Figure 1. Creating a requisition in Oracle Fusion Self-Service Procurement is a consumer-like shopping experience. Will Oracle Fusion Procurement Increase Productivity? To answer this question, Oracle sought to model how two experts working head to head—one in an existing enterprise application and another in Oracle Fusion Procurement—would perform the same task. We compared Oracle Fusion designs to corresponding existing applications using the keystroke-level modeling (KLM) method. This method is based on years of research at universities such as Carnegie Mellon and research labs like Xerox Palo Alto Research Center. The KLM method breaks tasks into a sequence of operations and uses standardized models to evaluate all of the physical and cognitive actions that a person must take to complete a task: what a user would have to click, how long each click would take (not only the physical action of the click or typing of a letter, but also how long someone would have to think about the page when taking the action), and user interface changes that result from the click. By applying standard time estimates for all of the operators in the task, an estimate of the overall task time is calculated. Task times from the model enable researchers to predict end-user productivity. For the study, we focused on modeling procurement business process task flows that were considered business or mission critical: high-frequency tasks and high-value tasks. The designs evaluated encompassed tasks that are currently performed by employees, professional buyers, suppliers, and sourcing professionals in advanced procurement applications. For each of these flows, we created detailed task scenarios that provided the context for each task, conducted task walk-throughs in both the Oracle Fusion design and the existing application, analyzed and documented the steps and actions required to complete each task, and applied standard time estimates to the operators in each task to estimate overall task completion times. The Results The KLM method predicted that the Oracle Fusion Procurement designs would result in productivity gains in each task, ranging from 13 percent to 38 percent, with an overall productivity gain of 22.5 percent. These performance gains can be attributed to a reduction in the number of clicks and screens needed to complete the tasks. For example, creating a requisition in Oracle Fusion Procurement takes a user through only two screens, while ordering the same item in a previous version requires six screens to complete the task. Modeling user productivity has resulted not only in advances in Oracle Fusion applications, but also in advances in other areas. We leveraged lessons learned from the KLM studies to establish products like Oracle E-Business Suite (EBS). New user experience features in EBS 12.1.3, such as navigational improvements to the main menu, a Google-type search using auto-suggest, embedded analytics, and an in-context list of values tool help to reduce clicks and improve efficiency. For more information about KLM, refer to the Measuring User Productivity blog.

    Read the article

  • Oracle Fusion Supply Chain Management (SCM) Designs May Improve End User Productivity

    - by Applications User Experience
    By Applications User Experience on March 10, 2011 Michele Molnar, Senior Usability Engineer, Applications User Experience The Challenge: The SCM User Experience team, in close collaboration with product management and strategy, completely redesigned the user experience for Oracle Fusion applications. One of the goals of this redesign was to increase end user productivity by applying design patterns and guidelines and incorporating findings from extensive usability research. But a question remained: How do we know that the Oracle Fusion designs will actually increase end user productivity? The Test: To answer this question, the SCM Usability Engineers compared Oracle Fusion designs to their corresponding existing Oracle applications using the workflow time analysis method. The workflow time analysis method breaks tasks into a sequence of operators. By applying standard time estimates for all of the operators in the task, an estimate of the overall task time can be calculated. The workflow time analysis method has been recently adopted by the Applications User Experience group for use in predicting end user productivity. Using this method, a design can be tested and refined as needed to improve productivity even before the design is coded. For the study, we selected some of our recent designs for Oracle Fusion Product Information Management (PIM). The designs encompassed tasks performed by Product Managers to create, manage, and define products for their organization. (See Figure 1 for an example.) In applying this method, the SCM Usability Engineers collaborated with Product Management to compare the new Oracle Fusion Applications designs against Oracle’s existing applications. Together, we performed the following activities: Identified the five most frequently performed tasks Created detailed task scenarios that provided the context for each task Conducted task walkthroughs Analyzed and documented the steps and flow required to complete each task Applied standard time estimates to the operators in each task to estimate the overall task completion time Figure 1. The interactions on each Oracle Fusion Product Information Management screen were documented, as indicated by the red highlighting. The task scenario and script provided the context for each task.  The Results: The workflow time analysis method predicted that the Oracle Fusion Applications designs would result in productivity gains in each task, ranging from 8% to 62%, with an overall productivity gain of 43%. All other factors being equal, the new designs should enable these tasks to be completed in about half the time it takes with existing Oracle Applications. Further analysis revealed that these performance gains would be achieved by reducing the number of clicks and screens needed to complete the tasks. Conclusions: Using the workflow time analysis method, we can expect the Oracle Fusion Applications redesign to succeed in improving end user productivity. The workflow time analysis method appears to be an effective and efficient tool for testing, refining, and retesting designs to optimize productivity. The workflow time analysis method does not replace usability testing with end users, but it can be used as an early predictor of design productivity even before designs are coded. We are planning to conduct usability tests later in the development cycle to compare actual end user data with the workflow time analysis results. Such results can potentially be used to validate the productivity improvement predictions. Used together, the workflow time analysis method and usability testing will enable us to continue creating, evaluating, and delivering Oracle Fusion designs that exceed the expectations of our end users, both in the quality of the user experience and in productivity. (For more information about studying productivity, refer to the Measuring User Productivity blog.)

    Read the article

  • New grad; To overcome complete lack of experience, should I ditch a creative pet project in lieu of one that would demonstrate more applicable skills?

    - by Hart Simha
    I am currently working on a project on github that I think would be a good demonstration of my initiative, creativity and enthusiasm. It is an educational game I am developing in pygame that enables the user to learn to improve their development productivity by using vim, specifically with python, though learning to code faster with vim should be transferable to any language. I think this is something that might have a mass appeal and benefit to a lot of people in a measurable way. -However- I am graduating from college in a month (my degree is computer science with a minor in English), with no experience that is relevant to helping me get any kind of job in the field, and a gpa that doesn't tout my merits. I could pursue a career in game development, but it's not necessarily what I'm most interested in, and see myself applying to startups around the country. To the places I am looking at applying, showing that I have experience with pygame is going to be largely irrelevant, except in demonstration of my ability to code, period. A lot of skills that ARE more marketable, such a data modeling, GIS, mobile application, development, javascript, .net framework, and various web development technologies, are not going to be showcased by this project (on the upside, employers do like to see familiarity with git and python). I'm wondering if I should sink all my free time in the next couple of months into this project, since I'm motivated and interested in it, and if the value of being able to demonstrate ambition and 'good ideas' (for lack of a better term, and in my own opinion) will compensate for the absence of demonstrating more sought-after skills. I am probably at a point where I should either commit fully to this project now, or put it on the backburner in favor of something else, and I am leaning towards continuing with what I am already working on, because I think it's a great idea, and something achievable to me with enough dedication over the next couple months. But the most important thing to me is being able to get a job out of college, which I am exceedingly concerned about as the professional landscape which I am navigating for the first time is a lot more intimidating than I could have anticipated, with almost every job (even short-term contract positions) requiring years of experience which I lack. So in brief, the common denominator to answering the question "How can I overcome experience requirements for a job" seems to be "Show off your own project." I want to know WHICH project I should work on to best increase my chances of getting a job out of college, keeping in mind that I have no experience. I believe this question is applicable to any new grad that lacks demonstrable experience.

    Read the article

  • What is the best software to capture full-screen 3h programming session in Windows?

    - by Hugo S Ferreira
    Hi, I'm planning a laboratorial experiment to assess behavior of groups when programming using some tools under study. For that, I'll need to capture their entire screen to disk. Mostly, what will be displayed is code, so I'm not to worried with image quality. However, it's paramount that the team is not able to stop the recording by accident, and the tool should be rebust enough to hold at least 3h of video. If possible, it would be nice for researchers in other rooms to "watch" the video as it is recording. Actually, this last requirement reminded me that I could use a VNC recording software, and install a VNC client in each laboratory computer. Anyway, what is your experience with this? Which software do you recommend? Thanks.

    Read the article

  • How long should it take for someone to be able to type code from memory?

    - by LordSnoutimus
    Hi, I understand that this question could be answered with a simple sentence and that it may be viewed as subjective, however, I am a young student who is interested in pursuing a career in programming and wondered how long it took some of you to get to the level of experience you are now?. I ask this because I am currently working on building an application in Java on the Android platform and it bothers me that I am constantly having to look up how to write a certain section of code in my application such as writing to a database, or how the if loop should be structured. My question really is, how long did it take for you to become experienced enough to actually know exactly how your next line of code was going to look, before you even wrote it?

    Read the article

  • Name of the concept of designing an interface to allow expert users to become more efficient?

    - by Grundlefleck
    I'm searching for sources and further information on a particular concept in user experience design. It's not a particularly complicated concept, just that when designing user interfaces, you should both make it intuitive and simple for new users, but also provide way for users to become more efficient as they become more familiar with the application. An example could be including a prominent button for a common action for new users, but also providing a keyboard shortcut / mnemonic for expert users. However, that's just an example, another example could be providing full functionality through a GUI, but allow expert users to script the same actions. The point is it's more difficult to learn, but it makes them more efficient. I'm pretty sure there's a name for that which I can't recall, and I'm having trouble searching for sources and references on it. Name of the concept of designing an interface to allow expert users to become more efficient?

    Read the article

  • Do I need to auto-login after account activation?

    - by Art
    This is the standard scenario: User registers on the site User receives an account activation email, clicks link to activate Web site notifies the user that account is activated Now there are at least two pathways: User is taken to the login screen and asked to enter login details User is automatically logged in and taken to a welcome/profile/etc page While there are obvious benefits in (1) as far as the user's experience is concerned, there could be drawbacks as well. Option (2) offers improved security at cost of UX. Which of the scenarios is preferable and why? Any serious flaws in any of them?

    Read the article

  • Ajaxcontroltoolkit VS. jQuery

    - by Jonesy
    hi folks, I asked a question a few days ago about how to customise the calendar extender of the ajaxcontroltoolkit library and got a response saying I should ditch the control kit for jQuery. I have to say I've heard jQuery being mentioned quite a bit and more importantly I've seen it as a requirement for an increasing number of web development job vacancies. I do like the ajaxcontroltoolkit with its simplicity and integration with Visual Studio. Does anyone have an opinion on the two of these? I'd love to hear from developers with experience with both these ajax solutions. -- Jonesy

    Read the article

  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

    Read the article

  • Oracle MDM Panel at OOW 12: Best practices, Lessons Learned and More...

    - by Mala Narasimharajan
    By Narayana Machiraju  We are less than two weeks out from the start of Oracle Open World 2012. The MDM team has built-up a solid line-up of product and customer sessions for you to attend this year in addition to the hands-on labs, and numerous demonstration pods in Moscone West. This year we will be hosting a customer panel session dedicated to Oracle Customer Hub at Oracle Open World. An esteemed panel of Oracle Customer Hub customers in different Industries: Credit Suisse, Allianz and Elsevier will provide insight into the journey of Customer MDM right from building a business case and MDM vision, establishing and sustaining governance, implementation strategies and realizing the benefits. You will also hear about implementation challenges, phasing strategies and lessons learned from real-life experiences. If you are already implementing Customer MDM or evaluating the benefits of MDM and you would like to hear directly from our customers then I highly recommend you attend this session: Customer MDM Panel: Discussion and Q&A on Implementation Best Practices, Data Quality, Data Governance          and ROI Wednesday October, 3rd, 5:00PM - 6:00PM Westin Market Street Hotel - Metropolitan 1 The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several customer panels, Conference sessions and Customer round table sessions featuring a lot of marquee Customers. You can see an overview of MDM sessions here.  We hope to see you at Open World and stay in touch via our future blogs.

    Read the article

  • ASP.Net MVC2 CustomModelBinder not working... Changed from MVC1

    - by Ian
    (My apologies if this seems verbose - trying to provide all relevant code) I've just upgraded to VS2010, and am now having trouble trying to get a new CustomModelBinder working. In MVC1 I would have written something like public class AwardModelBinder: DefaultModelBinder { : public override object BindModel(ControllerContext controllerContext, ModelBindingContext bindingContext) { // do the base binding to bind all simple types Award award = base.BindModel(controllerContext, bindingContext) as Award; // Get complex values from ValueProvider dictionary award.EffectiveFrom = Convert.ToDateTime(bindingContext.ValueProvider["Model.EffectiveFrom"].AttemptedValue.ToString()); string sEffectiveTo = bindingContext.ValueProvider["Model.EffectiveTo"].AttemptedValue.ToString(); if (sEffectiveTo.Length > 0) award.EffectiveTo = Convert.ToDateTime(bindingContext.ValueProvider["Model.EffectiveTo"].AttemptedValue.ToString()); // etc return award; } } Of course I'd register the custom binder in Global.asax.cs: protected void Application_Start() { RegisterRoutes(RouteTable.Routes); // register custom model binders ModelBinders.Binders.Add(typeof(Voucher), new VoucherModelBinder(DaoFactory.UserInstance("EH1303"))); ModelBinders.Binders.Add(typeof(AwardCriterion), new AwardCriterionModelBinder(DaoFactory.UserInstance("EH1303"), new VOPSDaoFactory())); ModelBinders.Binders.Add(typeof(SelectedVoucher), new SelectedVoucherModelBinder(DaoFactory.UserInstance("IT0706B"))); ModelBinders.Binders.Add(typeof(Award), new AwardModelBinder(DaoFactory.UserInstance("IT0706B"))); } Now, in MVC2, I'm finding that my call to base.BindModel returns an object where everything is null, and I simply don't want to have to iterate all the form fields surfaced by the new ValueProvider.GetValue() function. Google finds no matches for this error, so I assume I'm doing something wrong. Here's my actual code: My domain object (infer what you like about the encapsulated child objects - I know I'll need custom binders for those too, but the three "simple" fields (ie. base types) Id, TradingName and BusinessIncorporated are also coming back null): public class Customer { /// <summary> /// Initializes a new instance of the Customer class. /// </summary> public Customer() { Applicant = new Person(); Contact = new Person(); BusinessContact = new ContactDetails(); BankAccount = new BankAccount(); } /// <summary> /// Gets or sets the unique customer identifier. /// </summary> public int Id { get; set; } /// <summary> /// Gets or sets the applicant details. /// </summary> public Person Applicant { get; set; } /// <summary> /// Gets or sets the customer's secondary contact. /// </summary> public Person Contact { get; set; } /// <summary> /// Gets or sets the trading name of the business. /// </summary> [Required(ErrorMessage = "Please enter your Business or Trading Name")] [StringLength(50, ErrorMessage = "A maximum of 50 characters is permitted")] public string TradingName { get; set; } /// <summary> /// Gets or sets the date the customer's business began trading. /// </summary> [Required(ErrorMessage = "You must supply the date your business started trading")] [DateRange("01/01/1900", "01/01/2020", ErrorMessage = "This date must be between {0} and {1}")] public DateTime BusinessIncorporated { get; set; } /// <summary> /// Gets or sets the contact details for the customer's business. /// </summary> public ContactDetails BusinessContact { get; set; } /// <summary> /// Gets or sets the customer's bank account details. /// </summary> public BankAccount BankAccount { get; set; } } My controller method: /// <summary> /// Saves a Customer object from the submitted application form. /// </summary> /// <param name="customer">A populate instance of the Customer class.</param> /// <returns>A partial view indicating success or failure.</returns> /// <httpmethod>POST</httpmethod> /// <url>/Customer/RegisterCustomerAccount</url> [HttpPost] [ValidateAntiForgeryToken] public ActionResult RegisterCustomerAccount(Customer customer) { if (ModelState.IsValid) { // save the Customer // return indication of success, or otherwise return PartialView(); } else { ViewData.Model = customer; // load necessary reference data into ViewData ViewData["PersonTitles"] = new SelectList(ReferenceDataCache.Get("PersonTitle"), "Id", "Name"); return PartialView("CustomerAccountRegistration", customer); } } My custom binder: public class CustomerModelBinder : DefaultModelBinder { public override object BindModel(ControllerContext controllerContext, ModelBindingContext bindingContext) { ValueProviderResult vpResult = bindingContext .ValueProvider.GetValue(bindingContext.ModelName); // vpResult is null // MVC2 - ValueProvider is now an IValueProvider, not dictionary based anymore if (bindingContext.ValueProvider.GetValue("Model.Applicant.Title") != null) { // works } Customer customer = base.BindModel(controllerContext, bindingContext) as Customer; // customer instanitated with null (etc) throughout return customer; } } My binder registration: /// <summary> /// Application_Start is called once when the web application is first accessed. /// </summary> protected void Application_Start() { RegisterRoutes(RouteTable.Routes); // register custom model binders ModelBinders.Binders.Add(typeof(Customer), new CustomerModelBinder()); ReferenceDataCache.Populate(); } ... and a snippet from my view (could this be a prefix problem?) <div class="inputContainer"> <label class="above" for="Model_Applicant_Title" accesskey="t"><span class="accesskey">T</span>itle<span class="mandatoryfield">*</span></label> <%= Html.DropDownList("Model.Applicant.Title", ViewData["PersonTitles"] as SelectList, "Select ...", new { @class = "validate[required]" })%> <% Html.ValidationMessageFor(model => model.Applicant.Title); %> </div> <div class="inputContainer"> <label class="above" for="Model_Applicant_Forename" accesskey="f"><span class="accesskey">F</span>orename / First name<span class="mandatoryfield">*</span></label> <%= Html.TextBox("Model.Applicant.Forename", Html.Encode(Model.Applicant.Forename), new { @class = "validate[required,custom[onlyLetter],length[2,20]]", title="Enter your forename", maxlength = 20, size = 20, autocomplete = "off", onkeypress = "return maskInput(event,re_mask_alpha);" })%> </div> <div class="inputContainer"> <label class="above" for="Model_Applicant_MiddleInitials" accesskey="i">Middle <span class="accesskey">I</span>nitial(s)</label> <%= Html.TextBox("Model.Applicant.MiddleInitials", Html.Encode(Model.Applicant.MiddleInitials), new { @class = "validate[optional,custom[onlyLetter],length[0,8]]", title = "Please enter your middle initial(s)", maxlength = 8, size = 8, autocomplete = "off", onkeypress = "return maskInput(event,re_mask_alpha);" })%> </div>

    Read the article

  • Internal and External Bug-Tracking Setup

    - by devdude
    Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in flavors of excel sheets that the PM on the other side of the table loves to maintain and chase after you. The more advanced (and transparent) version: Allow the customer to file (and see the progress of) his bugs directly into you bugtracker. Systems like JIRA allow you to use profiles to have certain access rights, etc. But now the question: The bug raised by a user not necessary translates into 1 bug in a specific module/method/EJB/class. The version of the (your) web application he uses does not translate into the version of the class that is causing the error. How you maintain the internal part of the ticket with all the nasty techy details and the same time the make-the-user-feel-good ticket (need more info, accepted, in progress,..) ? Creating 2 tickets for internal and external ? Link them ? Any smart recipes to share ?

    Read the article

  • How to do fixed price quote for design sessions?

    - by Shaul
    Normally when I do a system for a customer, I do design sessions on an hourly rate and then come out with a fixed price quotation for the full system development. Now this customer has thrown me a curveball: he doesn't want an hourly rate for design, either - he wants me to quote a fixed price to do all the design, too! Not that he's trying to cheap out, but he doesn't want to be in a situation where the longer design stretches out, the more he has to pay - and I can understand that. For the business layer it was actually not too difficult to work with this, because from his original functional spec I got a good idea of what the core business objects were, and in our design agreement I defined several objects which would be covered by a fixed design price; if any new non-trivial objects were discovered, they would be considered variances, and those would be billed on an hourly rate. So far so good. But when it comes to the UI, things start getting a lot more woolly. How many screens will there be? Don't know yet. What's going to be on each screen? Don't know yet. All we know is that it's a "dashboard" type of system, and there will be a lot of visual reporting involved e.g. gauges, graphs, etc. So maybe make it fixed price per screen design? Not a great definition; he might say that everything is going to be on one screen. Maybe a price per "visual report" design, including ability to slice & dice? Again not so easy - it might be that the entire system is just one report, and all the intelligence is going to go into how to present that segmentation. Anyone have any ideas how to do a fixed price quotation for a UI design like this?

    Read the article

  • SQLAuthority News – Download Whitepaper – Choosing a Tabular or Multidimensional Modeling Experience in SQL Server 2012 Analysis Services

    - by pinaldave
    Data modeling is the most important task for any BI professional. Matter of the fact, the biggest challenge is to organizing disparate data into an analytic model that effectively and efficiently supports the reporting and analysis. SQL Server 2012 introduces BI Semantic Model (BISM), a single model that can support a broad range of reporting and analysis while blending two Analysis Services modeling experiences behind the scenes. Multidimensional modeling – enables BI professionals to create sophisticated multidimensional cubes using traditional online analytical processing (OLAP). Tabular modeling – provides self-service data modeling capabilities to business and data analysts. As data modeling is evolving and business needs are growing new technologies and tools are emerging to help end users to make the necessary adjustment to the reporting and analysis needs. This white paper is will provide practical guidance to help you decide which SQL Server 2012 Analysis Services modeling experience – tabular or multidimensional. Do let me know what do is your opinion as a comment. In simple word – I would like to know when will you use Tabular modeling and when Multidimensional modeling? Download Choosing a Tabular or Multidimensional Modeling Experience in SQL Server 2012 Analysis Services Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Business Intelligence, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL White Papers, T SQL, Technology

    Read the article

  • Web dev/programmer with 4.5 yrs experience. Better for career: self-study or master's degree? [closed]

    - by Anonymous Programmer
    I'm a 28 year-old web developer/programmer with 4.5 years of experience, and I'm looking to jump-start my career. I'm trying to decide between self-study and a 1-year master's program in CS at a top school. I'm currently making 65K in a high cost-of-living area that is NOT a hot spot for technology firms. I code almost exclusively in Ruby/Rails, PHP/CodeIgniter, SQL, and JavaScript. I've slowly gained proficiency with Git. Roughly half the time I am architecting/coding, and half the time I am pounding out HTML/CSS for static brochureware sites. I'd like to make more more money while doing more challenging/interesting work, but I don't know where to start. I have an excellent academic record (math major with many CS credits, 3.9+ GPA), GRE scores, and recommendations, so I am confident that I could be admitted to a great CS master's program. On the other hand, there is the tuition and opportunity cost to consider. I feel like there are a number of practical languages/tools/skills worth knowing that I could teach myself - shell scripting, .NET, Python, Node.js, MongoDB, natural language processing techniques, etc. That said, it's one thing to read about a subject and another thing to have experience with it, which structured coursework provides. So, on to the concrete questions: What programming skills/knowledge should I develop to increase my earning potential and make me competitive for more interesting jobs? Will a master's degree in CS from a top school help me develop the above skills/knowledge, and if so, is it preferable to self-study (possibly for other reasons, e.g., the degree's value as a credential)?

    Read the article

< Previous Page | 38 39 40 41 42 43 44 45 46 47 48 49  | Next Page >