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• Oracle Fusion Applications User Experience Design Patterns: Feeling the Love after Launch

  - by mvaughan

  By Misha Vaughan, Oracle Applications User ExperienceIn the first video by the Oracle Applications User Experience team on the Oracle Partner Network, Vice President Jeremy Ashley said that Oracle is looking to expand the ecosystem of support for Oracle’s applications customers as they begin to assess their investment and adoption of Oracle Fusion Applications. Oracle has made a massive investment to maintain the benefits of the Fusion Applications User Experience. This summer, the Applications User Experience team released the Oracle Fusion Applications user experience design patterns.Design patterns help create consistent experiences across devices.The launch has been very well received:Angelo Santagata, Senior Principal Technologist and Fusion Middleware evangelist for Oracle,  wrote this to the system integrator community: “The web site is the result of many years of Oracle R&D into user interface design for Fusion Applications and features a really cool web app which allows you to visualise the UI components in action.”  Grant Ronald, Director of Product Management, Application Development Framework (ADF) said: “It’s a science I don't understand, but now I don't have to ... Now you can learn from the UX experience of Fusion Applications.”Frank Nimphius, Senior Principal Product Manager, Oracle (ADF) wrote about the launch of the design patterns for the ADF Code Corner, and Jürgen Kress, Senior Manager EMEA Alliances & Channels for Fusion MiddleWare and Service Oriented Architecture, (SOA), shared the news with his Partner Community. Oracle Twitter followers also helped spread the message about the design patterns launch: ?@bex – Brian Huff, founder and Chief Software Architect for Bezzotech, and Oracle ACE Director:“Nifty! The Oracle Fusion UX team just released new ADF design patterns.”@maiko_rocha, Maiko Rocha, Oracle Consulting Solutions Architect and Oracle FMW engineer: “Haven't seen any other vendor offer such comprehensive UX Design Patterns catalog for free!”@zirous_chad, Chad Thompson, Senior Solutions Architect for Zirous, Inc. and ADF Developer:Wow - @ultan and company did a great job with the Fusion UX PatternsWhat is a user experience design pattern?A user experience design pattern is a re-usable, usability tested functional blueprint for a particular user experience.  Some examples are guided processes, shopping carts, and search and search results.  Ultan O’Broin discusses the top design patterns every developer should know.The patterns that were just released are based on thousands of hours of end-user field studies, state-of-the-art user interface assessments, and usability testing.  To be clear, these are functional design patterns, not technical design patterns that developers may be used to working with.  Because we know there is a gap, we are putting together some training that will help close that gap.Who should care?This is an offering targeted primarily at Application Development Framework (ADF) developers. If you are faced with the following questions regarding Fusion Applications, you will want to know and learn more:•    How do I build something that looks like Fusion Applications?•    How do I build a next-generation application?•    How do I extend a Fusion Application and maintain the user experience?•    I don’t want to re-invent the wheel on the user interface, so where do I start?•    I need to build something that will eventually co-exist with Fusion Applications. How do I do that?These questions are relevant to partners with an ADF competency, individual practitioners, or small consultancies with an ADF specialization, and customers who are trying to shift their IT staff over to supporting Fusion Applications.Where you can find out more?OnlineOur Fusion User Experience design patterns maven is Ultan O’Broin. The Oracle Partner Network is helping our team bring this first e-seminar to you in order to go into a more detail on what this means and how to take advantage of it:? Webinar: Build a Better User Experience with Oracle: Oracle Fusion Applications Functional Design PatternsSept 20, 2012 , 10:30am-11:30am PacificDial-In:  1. 877-664-9137 / Passcode 102546?International:  706-634-9619  http://www.intercall.com/national/oracleuniversity/gdnam.htmlAccess the Live Event Or Via Webconference Access http://ouweb.webex.com  ?and enter this session number: 598036234At a Usergroup eventThe Fusion User Experience Advocates (FXA) are also going to be getting some deep-dive training on this content and can share it with local user groups.At OpenWorld Ultan O’Broin               Chris MuirIf you will be at OpenWorld this year, our own Ultan O’Broin will be visiting the ADF demopod to say hello, thanks to Shay Shmeltzer, Senior Group Manager for ADF outbound communication and at the OTN lounge: Monday 10-10:45, Tuesday 2:15-2:45, Wednesday 2:15-3:30 ?  Oracle JDeveloper and Oracle ADF,  Moscone South, Right - S-207? “ADF Meet and Greett”, OTN Lounge, Wednesday 4:30 And I cannot talk about OpenWorld and ADF without mentioning Chris Muir’s ADF EMG event: the Year After the Year Of the ADF Developer – Sunday, Sept 30 of OpenWorld. Chris has played host to Ultan and the Applications user experience message for his online community and is now a seasoned UX expert.Expect to see additional announcements about expanded and training on similar topics in the future.

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• Profit's COLLABORATE 10 Session Selections

  - by Aaron Lazenby

  COLLABORATE 2010 is a mere 11 days away (thanks for the reminder @ocp_advisor). Every year I publish my a list of the sessions I think reflect some of the more interesting people/trends in enterprise IT. I should be at all of these sessions, so drop by for a chat--I'll be the guy tapping out emails on my iPad... Monday, April 19 9:15 a.m. - Keynote: Transforming Customer Value, Delivering Highest Customer Service Location: Keynote Hall I never miss Charles Phillips when he speaks--it's one of the best opportunities to get an update on Oracle product developments and strategy. And there's certainly occasion for an update: this will be Phillips' first big presentation since the Oracle + Sun Strategy Update in late January. Phillips is appearing with Oracle Executive Vice President of Development Thomas Kurian which means there should be some excellent information about how customers are using Oracle's complete software and hardware stack to address enterprise IT challenges. The session should provide some excellent context for the rest of the week's session...don't miss it. 10:45 a.m. - Oracle Fusion Applications: Functional Overview Location: South Seas FI met Basheer Khan at COLLABORATE 08 in Denver and have followed his work ever since. He's a former member of the OAUG Board of Directors, an Oracle ACE, and a charismatic enterprise IT expert. Having worked with the Oracle Usability Advisory Board, Basheer should have some fascinating insights to share about the features and interface of Oracle's Fusine Applications. This session, along with Nadia Bendjedou's "10 Things You Can Do Today to Prepare for the Next Generation Applications" (on Tuesday, April 20 8:00 a.m. in room 3662) should give attendees the update they need about Oracle's next-generation applications.   1:15p.m. - E-Business Suite in the Amazon Cloud Location: South Seas HI did my first full-fledged cloud computing coverage at last year's COLLABORATE show (check out my interview with Oracle's Bill Hodak), where I first learned about Amazon's EC2 offering. I've since talked with several people who have provisioned server space on Amazon's cloud with great results. So I'm looking forward to watching the audience configure an instance of the Oracle E-Business Suite release 12 on the cloud while Chuck Edwards from Blue Gecko drives. This session should take some of the mist and vapor out of the cloud conversation.2:30 p.m. - "Zero Sign-on" to EBS - Enabling 96000 Users to Login to EBS Without User Maintenance Location: South Seas HI'll be sitting tight in South Seas H for the next session on Monday where Doug Pepka, a ten-year veteran of communications giant Comcast, will be walking attendees through a massive single sign-on (SSO) project across the enterprise. I'm working on a story about SSO for the August issue of Profit, so this session has real practical value to me. Plus the proliferation of user account logins--both personal and professional--makes this a critical usability/change management issue for IT leaders planning for successful long-term IT implementations.   Tuesday 8:00 am  - Information Architecture for Men in Kilts Location: SURF AGetting to a 8:00 a.m. presentation is a tall order in Las Vegas, but presenter Billy Cripe will make it worth your effort. Not only is the title of this session great, but the content should appeal to any IT strategist looking to push the limits of Web 2.0 technologies in the enterprise. Cripe is a product management director of Enterprise 2.0 and Enterprise Content Management at Oracle, author of Reshaping Your Business with Web 2.0, and a prolific blogger--he knows how information architecture is critical to and enterprise 2.0 implementation.    10:30a.m. - Oracle Virtualization: From Desktop to Data Center Location: REEF FData center virtualization is still one of the best ways to reduce the cost of running enterprise IT. With the addition of Sun products, Oracle has the industry's most comprehensive virtualization portfolio. I must admit, I'm no expert in this subject. So I'm looking forward to Monica Kumar's presentation so I can get up to speed.   Wednesday 8:00 a.m. - The Art of the Steal Location: Mandalay Bay Ballroom JMany will know Frank Abagnale from Steven Spielberg's 2002 film "Catch Me if You Can." The one-time con man and international fugitive who swindled $2.5 million in forged checks went on to help U.S. federal officials investigate fraud cases. Now the CEO of Abagnale and Associates, he has become an invaluable source to the business world on the subject of fraud and fraud protection. With identity theft and digital fraud still on the rise, this session should be an entertaining, and sobering, education on the threats facing businesses and customers around the world. A great way to start Wednesday.1:00 p.m. - Google Wave: Will it replace e-mail as we know it today? Location: SURF EBy many assessments (my own included), Google Wave is a bit of an open collaboration failure. It may seem like an odd reason for me to be excited about this session, but I'm looking forward to the chance to revisit the technology. Also, this is a great case study in connecting free, available Internet tools to existing enterprise computing environments--an issue that IT strategists must contend with as workers spreads out and choose their own productivity tools.  

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• Wednesday at OpenWorld: Identity Management

  - by Tanu Sood

  Divide and conquer! Yes, divide and conquer today at Oracle OpenWorld with your colleagues to make the most of all things Identity Management since there’s a lot going on. Here’ the line-up for today: Wednesday, October 3, 2012 CON9458: End End-User-Managed Passwords and Increase Security with Oracle Enterprise Single Sign-On Plus 10:15 a.m. – 11:15 a.m., Moscone West 3008 Most customers have a broad variety of applications (internal, external, web, client server, host etc) and single sign-on systems that extend to some, but not all systems. This session will focus on how customers are using enterprise single sign-on can help extend single sign-on to virtually any application, without costly application modification while laying a foundation that will enable integration with a broader identity management platform. CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking Control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. EVENTS: Identity Management Customer Advisory Board 2:30 p.m. – 3:30 p.m., Four Seasons – Yerba Buena Room This invitation-only event is designed exclusively for Customer Advisory Board (CAB) members to provide product strategy and roadmap updates. Identity Management Meet & Greet Networking Event 3:30 p.m. – 4:30 p.m., Meeting Session 4:30 p.m. – 5:30 p.m., Cocktail Reception Yerba Buena Room, Four Seasons Hotel, 757 Market Street, San Francisco The CAB meeting will be immediately followed by an open Meet & Greet event hosted by Oracle Identity Management executives and product management team. Do take this opportunity to network with your peers and connect with the Identity Management customers. For a complete listing, refer to the Focus on Identity Management document. And as always, you can find us on @oracleidm on twitter and FaceBook. Use #oow and #idm to join in the conversation.

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• What should you bring to the table as a Software Architect?

  - by Ahmad Mageed

  There have been many questions with good answers about the role of a Software Architect (SA) on StackOverflow and Programmers SE. I am trying to ask a slightly more focused question than those. The very definition of a SA is broad so for the sake of this question let's define a SA as follows: A Software Architect guides the overall design of a project, gets involved with coding efforts, conducts code reviews, and selects the technologies to be used. In other words, I am not talking about managerial rest and vest at the crest (further rhyming words elided) types of SAs. If I were to pursue any type of SA position I don't want to be away from coding. I might sacrifice some time to interface with clients and Business Analysts etc., but I am still technically involved and I'm not just aware of what's going on through meetings. With these points in mind, what should a SA bring to the table? Should they come in with a mentality of "laying down the law" (so to speak) and enforcing the usage of certain tools to fit "their way," i.e., coding guidelines, source control, patterns, UML documentation, etc.? Or should they specify initial direction and strategy then be laid back and jump in as needed to correct the ship's direction? Depending on the organization this might not work. An SA who relies on TFS to enforce everything may struggle to implement their plan at an employer that only uses StarTeam. Similarly, an SA needs to be flexible depending on the stage of the project. If it's a fresh project they have more choices, whereas they might have less for existing projects. Here are some SA stories I have experienced as a way of sharing some background in hopes that answers to my questions might also shed some light on these issues: I've worked with an SA who code reviewed literally every single line of code of the team. The SA would do this for not just our project but other projects in the organization (imagine the time spent on this). At first it was useful to enforce certain standards, but later it became crippling. FxCop was how the SA would find issues. Don't get me wrong, it was a good way to teach junior developers and force them to think of the consequences of their chosen approach, but for senior developers it was seen as somewhat draconian. One particular SA was against the use of a certain library, claiming it was slow. This forced us to write tons of code to achieve things differently while the other library would've saved us a lot of time. Fast forward to the last month of the project and the clients were complaining about performance. The only solution was to change certain functionality to use the originally ignored approach despite early warnings from the devs. By that point a lot of code was thrown out and not reusable, leading to overtime and stress. Sadly the estimates used for the project were based on the old approach which my project was forbidden from using so it wasn't an appropriate indicator for estimation. I would hear the PM say "we've done this before," when in reality they had not since we were using a new library and the devs working on it were not the same devs used on the old project. The SA who would enforce the usage of DTOs, DOs, BOs, Service layers and so on for all projects. New devs had to learn this architecture and the SA adamantly enforced usage guidelines. Exceptions to usage guidelines were made when it was absolutely difficult to follow the guidelines. The SA was grounded in their approach. Classes for DTOs and all CRUD operations were generated via CodeSmith and database schemas were another similar ball of wax. However, having used this setup everywhere, the SA was not open to new technologies such as LINQ to SQL or Entity Framework. I am not using this post as a platform for venting. There were positive and negative aspects to my experiences with the SA stories mentioned above. My questions boil down to: What should an SA bring to the table? How can they strike a balance in their decision making? Should one approach an SA job (as defined earlier) with the mentality that they must enforce certain ground rules? Anything else to consider? Thanks! I'm sure these job tasks are easily extended to people who are senior devs or technical leads, so feel free to answer at that capacity as well.

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• Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

  - by Evelyn Neumayr

  The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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• IndyTechFest Recap

  - by Johnm

  The sun had yet to raise above the horizon on Saturday, May 22nd and I was traveling toward the location of the 2010 IndyTechFest. In my freshly awaken, and pre-coffee, state I reflected on the months that preceded this day and how quickly they slipped away. The big day had finally come and the morning dew glistened with a unique brightness that morning. What is this all about? For those who are unfamiliar with IndyTechFest, it is a regional conference held in Indianapolis and hosted by the Indianapolis .NET Developers Association (IndyNDA) and the Indianapolis Professional Association for SQL Server (IndyPASS).  The event presents multiple tracks and sessions covering subjects such as Business Intelligence,  Database Administration, .NET Development, SharePoint Development, Windows Mobile Development as well as non-Microsoft topics such as Lean and MongoDB. This year's event was the third hosting of IndyTechFest. No man is an island No event such as IndyTechFest is executed by a single person. My fellow co-founders, with their highly complementary skill sets and philanthropy make the process very enjoyable. Our amazing volunteers and their aid were indispensible. The generous financial support of our sponsors that made the event and fabulous prizes possible. The spectacular line up of speakers who came from near and far to donate their time and knowledge. Our beloved attendees who sacrificed the first sunny Saturday in weeks to expand their skill sets and network with their peers. We are deeply appreciative. Challenges in preparation With the preparation of any event comes challenges. It is these challenges that makes the process of planning an event so interesting. This year's largest challenge was the location of the event. In the past two years IndyTechFest was held at the Gene B. Glick Junior Achievement Center in Indianapolis. This facility has been the hub of the Indy technical community for many years. As the big day drew near, the facility's availability came into question due to some recent changes that had occurred with those who operated the facility. We began our search for an alternative option. Thankfully, the Marriott Indianapolis East was available, was very spacious and willing to work within the range of our budget. Within days of our event, the decision to move proved to be wise since the prior location had begun renovations to the interior. Whew! Always trust your gut. Every day it's getting better At the ending of each year, we huddle together, review the evaluations and identify an area in which the event could improve. This year's big opportunity for improvement resided in the prize give-away portion at the end of the day. In the 2008 event, admittedly, this portion was rather chaotic, rushed and disorganized. This year, we broke the drawing into two sections, of which each attendee received two tickets. The first ticket was a drawing for the mountain of books that were given away. The second ticket was a drawing for the big prizes, the 2 Xboxes, 3 laptops and iPad. We peppered the ticket drawings with gift card raffles and tossing t-shirts into the audience. If at first you don't succeed, try and try again Each year of IndyTechFest, we have offered a means for ad-hoc sessions or discussion groups to pop-up. To our disappointment it was something that never quite took off. We have always believed that this unique type of session was valuable and wanted to figure out a way to make it work for this year. A special thanks to Alan Stevens, who took on and facilitated the "open space" track and made it an official success. Share with your tweety When the attendee badges were designed we decided to place an emphasis on the attendee's Twitter account as well as the events hash-tag (#IndyTechFest) to encourage some real-time buzz during the day. At the host table we displayed a Twitter feed for all to enjoy. It was quite successful and encouraging use of social media. My badge was missing my Twitter account since it was recently changed. For those who care to follow my rather sparse tweets, my address is @johnnydata. Man, this is one long blog post! All in all it was a very successful event. It is always great to see new faces and meet old friends. The planning for the 2011 IndyTechFest will kick off very soon. We have more capacity for future growth and a truck full of great ideas. Stay tuned!

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• Death March

  - by Nick Harrison

  It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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• The Virtues and Challenges of Implementing Basel III: What Every CFO and CRO Needs To Know

  - by Jenna Danko

  The Basel Committee on Banking Supervision (BCBS) is a group tasked with providing thought-leadership to the global banking industry.  Over the years, the BCBS has released volumes of guidance in an effort to promote stability within the financial sector.  By effectively communicating best-practices, the Basel Committee has influenced financial regulations worldwide.  Basel regulations are intended to help banks: More easily absorb shocks due to various forms of financial-economic stress Improve risk management and governance Enhance regulatory reporting and transparency In June 2011, the BCBS released Basel III: A global regulatory framework for more resilient banks and banking systems.  This new set of regulations included many enhancements to previous rules and will have both short and long term impacts on the banking industry.  Some of the key features of Basel III include: A stronger capital base More stringent capital standards and higher capital requirements Introduction of capital buffers  Additional risk coverage Enhanced quantification of counterparty credit risk Credit valuation adjustments  Wrong  way risk  Asset Value Correlation Multiplier for large financial institutions Liquidity management and monitoring Introduction of leverage ratio Even more rigorous data requirements To implement these features banks need to embark on a journey replete with challenges. These can be categorized into three key areas: Data, Models and Compliance. Data Challenges Data quality - All standard dimensions of Data Quality (DQ) have to be demonstrated.  Manual approaches are now considered too cumbersome and automation has become the norm. Data lineage - Data lineage has to be documented and demonstrated.  The PPT / Excel approach to documentation is being replaced by metadata tools.  Data lineage has become dynamic due to a variety of factors, making static documentation out-dated quickly.  Data dictionaries - A strong and clean business glossary is needed with proper identification of business owners for the data.  Data integrity - A strong, scalable architecture with work flow tools helps demonstrate data integrity.  Manual touch points have to be minimized.   Data relevance/coverage - Data must be relevant to all portfolios and storage devices must allow for sufficient data retention.  Coverage of both on and off balance sheet exposures is critical.   Model Challenges Model development - Requires highly trained resources with both quantitative and subject matter expertise. Model validation - All Basel models need to be validated. This requires additional resources with skills that may not be readily available in the marketplace.  Model documentation - All models need to be adequately documented.  Creation of document templates and model development processes/procedures is key. Risk and finance integration - This integration is necessary for Basel as the Allowance for Loan and Lease Losses (ALLL) is calculated by Finance, yet Expected Loss (EL) is calculated by Risk Management – and they need to somehow be equal.  This is tricky at best from an implementation perspective.  Compliance Challenges Rules interpretation - Some Basel III requirements leave room for interpretation.  A misinterpretation of regulations can lead to delays in Basel compliance and undesired reprimands from supervisory authorities. Gap identification and remediation - Internal identification and remediation of gaps ensures smoother Basel compliance and audit processes.  However business lines are challenged by the competing priorities which arise from regulatory compliance and business as usual work.  Qualification readiness - Providing internal and external auditors with robust evidence of a thorough examination of the readiness to proceed to parallel run and Basel qualification  In light of new regulations like Basel III and local variations such as the Dodd Frank Act (DFA) and Comprehensive Capital Analysis and Review (CCAR) in the US, banks are now forced to ask themselves many difficult questions.  For example, executives must consider: How will Basel III play into their Risk Appetite? How will they create project plans for Basel III when they haven’t yet finished implementing Basel II? How will new regulations impact capital structure including profitability and capital distributions to shareholders? After all, new regulations often lead to diminished profitability as well as an assortment of implementation problems as we discussed earlier in this note.  However, by requiring banks to focus on premium growth, regulators increase the potential for long-term profitability and sustainability.  And a more stable banking system: Increases consumer confidence which in turn supports banking activity  Ensures that adequate funding is available for individuals and companies Puts regulators at ease, allowing bankers to focus on banking Stability is intended to bring long-term profitability to banks.  Therefore, it is important that every banking institution takes the steps necessary to properly manage, monitor and disclose its risks.  This can be done with the assistance and oversight of an independent regulatory authority.  A spectrum of banks exist today wherein some continue to debate and negotiate with regulators over the implementation of new requirements, while others are simply choosing to embrace them for the benefits I highlighted above. Do share with me how your institution is coping with and embracing these new regulations within your bank. Dr. Varun Agarwal is a Principal in the Banking Practice for Capgemini Financial Services.  He has over 19 years experience in areas that span from enterprise risk management, credit, market, and to country risk management; financial modeling and valuation; and international financial markets research and analyses.

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• How to tell whether your programmers are under-performing?

  - by A Team Lead

  I am a team lead with 5+ developers. I have a developer (let's call him A) who is a good programmer, who writes good clean, easy to understand code. However he is somewhat difficult to manage, and sometimes I wonder whether he is really under-performing or not. Our company requires the developers to indicate the work progress in the bug tracker we use, not so much as to monitor the programmers but to let the stackholders know the progress. The thing is, A only updates a task progress when it is done ( maybe 3 weeks after it is first worked on) and this leaves everyone wondering what is going on in the middle of the development week. He wouldn't change his habit despite repeated probing. ( It's OK, developers hate paperwork, I do, too) Recent 2-3 months he on leave quite often due to various events-- either he is sick, or have to attend a lot of personal events etc. ( It's OK, bad things happen in a string. It's just a coincidence) We define sprints, or roadmaps for each month. And in the beginning of the sprint, we will discuss the amount of work each of the developers have to do in a sprint and the developers get to set the amount of time they need for each task. He usually won't be able to complete all of them. (It's OK, the developers are regularly missing deadlines not due to their fault). If only one or two of the above events happen, I won't feel that A is under-performing, but they all happen together. So I have the feeling that A is under-performing and maybe-- God forbid--- slacking off. This is just a feeling based on my years of experience as programmer. But I could be wrong. It is notoriously hard to measure the work of a programmer, given that not all two tasks are alike, and there lacks a standard objective to measure the commitment of a programmer to your company. It is downright impossible to tell whether the programmer is doing his job or slacking off. All you can do, is to trust them-- yeah, trusting and giving them autonomy is the best way for programmers to work, I know that, so don't start a lecture on why you need to trust your programmers, thank you every much-- but if they abuse your trust, can you know? My question is, how can you tell whether your programmers are under-performing? Surely there are experience team leads who know better than me on this? Outcome: I've a straight talk with him regarding my perception on his performance. He was indignant when I suggested that I had the feeling that he wasn't performing at his best level. He felt that this was a completely unfair feeling. I then replied that this was my feeling and I didn't know whether my feeling was right or not. He would have none of this and ended the discussion immediately. Before he left he said that he "would try to give more to the company" in a very cold tone. I was taken aback by his reaction. I am sure that I offended him in some ways. Not too sure whether that was the right thing to do for me to be so frank with him, though. Extra notes: I hate micromanaging. So all that we have for our software process is Sprint ( where tasks get prioritized and assigned, and at the end of the month, a review of the amount of work done). Developers would require to update the tasks as they go along everyday. There is no standup meeting, or anything of the sort. Mainly because we have the freedom to work from home and everyone cherishes this freedom. Although I am the one who sets the deadline, but the developers will provide the estimate for each tasks and I will decide-- based on the estimate-- the tasks that go into a particular sprint. If they can't finish the tasks at the end of the sprint, I will push them to the next. So theoretically one can just do only 1 or 2 tasks during the whole sprint and then push the remaining 99 tasks to the next sprint and still he will be fine as long as justifies this-- in the form of daily work progress updates

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• Session Report - Modern Software Development Anti-Patterns

  - by Janice J. Heiss

  In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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• Clouds, Clouds, Clouds Everywhere, Not a Drop of Rain!

  - by sxkumar

  At the recently concluded Oracle OpenWorld 2012, the center of discussion was clearly Cloud. Over the five action packed days, I got to meet a large number of customers and most of them had serious interest in all things cloud.  Public Cloud - particularly the Oracle Cloud - clearly got a lot of attention and interest. I think the use cases and the value proposition for public cloud is pretty straight forward. However, when it comes to private cloud, there were some interesting revelations.  Well, I shouldn’t really call them revelations since they are pretty consistent with what I have heard from customers at other conferences as well as during 1:1 interactions. While the interest in enterprise private cloud remains to be very high, only a handful of enterprises have truly embarked on a journey to create what the purists would call true private cloud - with capabilities such as self-service and chargeback/show back. For a large majority, today's reality is simply consolidation and virtualization - and they are quite far off from creating an agile, self-service and transparent IT infrastructure which is what the enterprise cloud is all about.  Even a handful of those who have actually implemented a close-to-real enterprise private cloud have taken an infrastructure centric approach and are seeing only limited business upside. Quite a few were frank enough to admit that chargeback and self-service isn’t something that they see an immediate need for.  This is in quite contrast to the picture being painted by all those surveys out there that show a large number of enterprises having already implemented an enterprise private cloud.  On the face of it, this seems quite contrary to the observations outlined above. So what exactly is the reality? Well, the reality is that there is undoubtedly a huge amount of interest among enterprises about transforming their legacy IT environment - which is often seen as too rigid, too fragmented, and ultimately too expensive - to something more agile, transparent and business-focused. At the same time however, there is a great deal of confusion among CIOs and architects about how to get there. This isn't very surprising given all the buzz and hype surrounding cloud computing. Every IT vendor claims to have the most unique solution and there isn't a single IT product out there that does not have a cloud angle to it. Add to this the chatter on the blogosphere, it will get even a sane mind spinning.  Consequently, most  enterprises are still struggling to fully understand the concept and value of enterprise private cloud.  Even among those who have chosen to move forward relatively early, quite a few have made their decisions more based on vendor influence/preferences rather than what their businesses actually need.  Clearly, there is a disconnect between the promise of the enterprise private cloud and the current adoption trends.  So what is the way forward?  I certainly do not claim to have all the answers. But here is a perspective that many cloud practitioners have found useful and thus worth sharing. To take a step back, the fundamental premise of the enterprise private cloud is IT transformation. It is the quest to create a more agile, transparent and efficient IT infrastructure that is driven more by business needs rather than constrained by operational and procedural inefficiencies. It is the new way of delivering and consuming IT services - where the IT organizations operate more like enablers of  strategic services rather than just being the gatekeepers of IT resources. In an enterprise private cloud environment, IT organizations are expected to empower the end users via self-service access/control and provide the business stakeholders a transparent view of how the resources are being used, what’s the cost of delivering a given service, how well are the customers being served, etc.  But the most important thing to note here is the enterprise private cloud is not just an IT project, rather it is a business initiative to create an IT setup that is more aligned with the needs of today's dynamic and highly competitive business environment. Surprised? You shouldn’t be. Just remember how the business users have been at the forefront of public cloud adoption within enterprises and private cloud is no exception.   Such a broad-based transformation makes cloud more than a technology initiative. It requires people (organizational) and process changes as well, and these changes are as critical as is the choice of right tools and technology. In my next blog,  I will share how essential it is for enterprise cloud technology to go hand-in hand with process re-engineering and organization changes to unlock true value of  enterprise cloud. I am sharing a short video from my session "Managing your private Cloud" at Oracle OpenWorld 2012. More videos from this session will be posted at the recently introduced Zero to Cloud resource page. Many other experts of Oracle enterprise private cloud solution will join me on this blog "Zero to Cloud"  and share best practices , deployment tips and information on how to plan, build, deploy, monitor, manage , meter and optimize the enterprise private cloud. We look forward to your feedback, suggestions and having an engaging conversion with you on this blog.

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• Is software support an option for your career?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Plagued by multithreaded bugs

  - by koncurrency

  On my new team that I manage, the majority of our code is platform, TCP socket, and http networking code. All C++. Most of it originated from other developers that have left the team. The current developers on the team are very smart, but mostly junior in terms of experience. Our biggest problem: multi-threaded concurrency bugs. Most of our class libraries are written to be asynchronous by use of some thread pool classes. Methods on the class libraries often enqueue long running taks onto the thread pool from one thread and then the callback methods of that class get invoked on a different thread. As a result, we have a lot of edge case bugs involving incorrect threading assumptions. This results in subtle bugs that go beyond just having critical sections and locks to guard against concurrency issues. What makes these problems even harder is that the attempts to fix are often incorrect. Some mistakes I've observed the team attempting (or within the legacy code itself) includes something like the following: Common mistake #1 - Fixing concurrency issue by just put a lock around the shared data, but forgetting about what happens when methods don't get called in an expected order. Here's a very simple example: void Foo::OnHttpRequestComplete(statuscode status) { m_pBar->DoSomethingImportant(status); } void Foo::Shutdown() { m_pBar->Cleanup(); delete m_pBar; m_pBar=nullptr; } So now we have a bug in which Shutdown could get called while OnHttpNetworkRequestComplete is occuring on. A tester finds the bug, captures the crash dump, and assigns the bug to a developer. He in turn fixes the bug like this. void Foo::OnHttpRequestComplete(statuscode status) { AutoLock lock(m_cs); m_pBar->DoSomethingImportant(status); } void Foo::Shutdown() { AutoLock lock(m_cs); m_pBar->Cleanup(); delete m_pBar; m_pBar=nullptr; } The above fix looks good until you realize there's an even more subtle edge case. What happens if Shutdown gets called before OnHttpRequestComplete gets called back? The real world examples my team has are even more complex, and the edge cases are even harder to spot during the code review process. Common Mistake #2 - fixing deadlock issues by blindly exiting the lock, wait for the other thread to finish, then re-enter the lock - but without handling the case that the object just got updated by the other thread! Common Mistake #3 - Even though the objects are reference counted, the shutdown sequence "releases" it's pointer. But forgets to wait for the thread that is still running to release it's instance. As such, components are shutdown cleanly, then spurious or late callbacks are invoked on an object in an state not expecting any more calls. There are other edge cases, but the bottom line is this: Multithreaded programming is just plain hard, even for smart people. As I catch these mistakes, I spend time discussing the errors with each developer on developing a more appropriate fix. But I suspect they are often confused on how to solve each issue because of the enormous amount of legacy code that the "right" fix will involve touching. We're going to be shipping soon, and I'm sure the patches we're applying will hold for the upcoming release. Afterwards, we're going to have some time to improve the code base and refactor where needed. We won't have time to just re-write everything. And the majority of the code isn't all that bad. But I'm looking to refactor code such that threading issues can be avoided altogether. One approach I am considering is this. For each significant platform feature, have a dedicated single thread where all events and network callbacks get marshalled onto. Similar to COM apartment threading in Windows with use of a message loop. Long blocking operations could still get dispatched to a work pool thread, but the completion callback is invoked on on the component's thread. Components could possibly even share the same thread. Then all the class libraries running inside the thread can be written under the assumption of a single threaded world. Before I go down that path, I am also very interested if there are other standard techniques or design patterns for dealing with multithreaded issues. And I have to emphasize - something beyond a book that describes the basics of mutexes and semaphores. What do you think? I am also interested in any other approaches to take towards a refactoring process. Including any of the following: Literature or papers on design patterns around threads. Something beyond an introduction to mutexes and semaphores. We don't need massive parallelism either, just ways to design an object model so as to handle asynchronous events from other threads correctly. Ways to diagram the threading of various components, so that it will be easy to study and evolve solutions for. (That is, a UML equivalent for discussing threads across objects and classes) Educating your development team on the issues with multithreaded code. What would you do?

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• Why does this pdo::mysql code crash on windows??

  - by user154107

  Why does this pdo::mysql code crash on windows??? <?php $username = "root"; $password = ""; try { $dsn = "mysql:host=localhost;dbname=employees"; $dbh = new PDO($dsn, $username, $password); $dbh->setAttribute(PDO::ATTR_EMULATE_PREPARES, FALSE); $dbh->setAttribute(PDO::ATTR_ERRMODE, PDO::ERRMODE_EXCEPTION); echo "Connected to database<br />" ; $dbh->exec("DROP TABLE IF EXISTS vCard;"); $dbh->exec("DROP TABLE IF EXISTS emp;"); $table = "CREATE TABLE vCard( id INT(4) NOT NULL PRIMARY KEY, firstName VARCHAR (255), lastName VARCHAR (255), office VARCHAR (255), homePh VARCHAR (13), mobilePh VARCHAR (13))"; $dbh->exec($table); $dbh->beginTransaction(); $dbh->exec("INSERT INTO vCard(id, firstName, lastName, office, homePh, mobilePh) VALUES (4834, 'Randy', 'Lewis', 'SR. Front End Developer', '631-842-3375', '917-435-2245');"); $dbh->exec("INSERT INTO vCard(id, firstName, lastName, office, homePh, mobilePh) VALUES (0766, 'Frank', 'LaGuy', 'Graphic Designer', '631-789-8244', '917-324-9897');"); $dbh->exec("INSERT INTO vCard(id, firstName, lastName, office, homePh, mobilePh) VALUES (6684, 'Donnie', 'Dolemite', 'COO', '631-789-9482', '917-234-1222');"); $dbh->exec("INSERT INTO vCard(id, firstName, lastName, office, homePh, mobilePh) VALUES (8569, '', 'McLovin', 'Actor', '631-842-9786', '917-987-8944');"); $dbh->commit(); echo "Data entered successfully<br/><br/>"; $sql = "SELECT * FROM vCard"; // WHERE firstName = 'Donnie'"; $results = $dbh->query($sql); foreach ($results as $id){ echo "SSN: ". $id['id']." "; echo "First Name: ". $id['firstName']." "; echo "Last Name: ". $id['lastName']."<br/>"; } } catch (PDOException $e) { echo "Failed: " . $e->getMessage(); $dbh->rollback(); } ?> basically this line of code is what triggers Apache to crash.. $sql = "SELECT * FROM vCard"; If I try to select one value like 'id' it'll ... when I try to select more than one value "*" it crashes??????

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• Really "wow" them in the interview

  - by Juliet

  Let me put it to you this way: I'm a top-notch programmer, but a notoriously bad interviewee. I've flunked 3 interviews consecutively because I get so nervous that my voice tightens at least 2 octaves higher and I start visibly shaking -- mind you, I can handle whatever technical questions the interviewer throws at me in that state, but I think it looks bad to come off as a quivering, squeaky-voiced young woman during a job interview. I've just got the personality type of a shy computer programmer. No matter how technical I am, I'm going to get passed up in favor of a smooth talker. I have another interview coming up shortly, and I want to really impress the company. Here are my trouble spots: What can I do to be less nervous during my interview? I always get really excited when I hear I have a face-to-face interview, but get more and more anxious as D-Day the interview approaches. My employers wants me to explain what I used to do at my prior employment. I'm a very chatty person and tend to talk/squeak for 10 minutes at a time. How long or short should I time my answers? On that note, when I'm explaining what I did at prior jobs, what exactly is my interviewer looking for? At some point, my interviewer will ask "do you have any questions for me while you're here?" I should, but what kinds of questions should I ask to show that I'm interested in being employed? My interviewer always asks why I'm looking for a new job. The real reason is that my present salary is $27K/yr [Edit to add: and I've yet to get a raise since I started], and I want to make more money -- otherwise the work environment is fine. How do I sugarcoat "I want to make more money" into something that sounds nicer? I have only one prior programmer job, and I've worked there for 18 months, but I have the skill of someone with 4 to 6 years of experience. What can I say to compete against applicants with more work experience? I took a low-paying $27K/yr programming job just to get my foot in IT, and I've been trying to leverage that job as a stepping stone to better opportunities. I get interviews because I consistently out-score senior-level developers in aptitude tests, and my desired salary range is right in the ballpark of what most companies want to offer. Unfortunately, while I've been a programming as a hobby for 10 years and I'm geared to graduate with my BA in Comp Sci in May '09, employers see me as a junior-level programmer with no degree. I want to prove them wrong and get a job that matches my skill level. I'd appreciate any advice anyone has to offer, especially if they can help me get a better job in the process.

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• Cases of companies taking IP rights of your own personal projects developed outside company time

  - by GSS

  Hi, I have heard of cases where a developer working for a company is also making his own personal projects in his own time, using his own equipment yet the company he works for tries to claim ownership for the project. I really find this annoying, and bang out of order. It should also be illegal. I am in this position (work for a company and working on my own systems - from small class libraries used to practise what I learn in my exam revision to a large commercial-scale system). While I don't know if the company will try to take ownership, all I know is they say they do not want a conflict of interest. Fair enough, my system is developed in my own time using my own equipment. They also say that work time should be for work only, which it is. Funny thing that as work is so boring, easy and slow that I have plenty of free time, which I wish I could spend on something productive - said system. The problem is, my company does not take hiring technical talent seriously. This is my first job, I am a junior coder (but my status/position doesn't really reflect what I can do), but I am the only developer. Likewise with the guy who controls Windows Server. As the contract does not say anything about taking ownership, I would assume they would. They would try to milk my success (I've made a good impression so I am sure they would). How can this be allowed? Are there any examples of this happening to any fellow Stacker here? It really makes my blood boil. What I find funny is that my company hardly has the expertise and resources to even be able to successfully run a project of my size. What I do at work is an ASP.NET application consisting of five pages, and even then there are flaws in the project. If I told them that they would also have to take responsibility for flaws in the project, then they would think twice! It's exactly because of this I save the best code for myself and at work I write rubbish code full of code smells. The company don't really care about error handling, as long as the business functionality works (ie a scheduled email sends, but there is no error handling). They'd think twice when they see the embarassment and business cost of a YSOD...

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• Is it normal for a programmer with 2 years experience to take a long time to code simple programs?

  - by ajax81

  Hi all, I'm a relatively new programmer (18 months on the scene), and I'm finally getting to the point where I'm comfortable accepting projects and developing solutions under minimal supervision. Unfortunately, this also means that I've become acutely aware of my performance shortfalls, the most prevalent of which is the amount of time it takes me to develop, test, and submit algorithms for review. A great example of what I'm talking about occurred this week when I was tasked with developing a simple XML web service (asp.net 3.5) callable via client-side JavaScript, that accepts a single parameter and returns a dataset output to a modal window (please note this is the first time I've had to develop a web service and have had ZERO experience creating/consuming them...let alone calling them from JS client side). Keeping a long story short -- I worked on it for 4 days straight, all day each day, for a grand total of 36 hours, not including the time I spent dwelling on the problem in the shower, the morning commute, and laying awake in bed at night. I learned a great deal about web services and xml/json/javascript...but was called in for a management review to discuss the length of time it took me to develop the solution. In the meeting, I was praised for the quality of my work and was in fact told that my effort was commendable. However, they (senior leads and pm's) weren't impressed with the amount of time it took me to develop the solution and expressed that they would have liked to see the solution in roughly 1/3 of the time it took me. I guess what concerns me the most is that I've identified this pattern as common for myself. Between online videos, book research, and trial/error coding...if its something I haven't seen before, I can spend up to two weeks on a problem that seems to only take the pros in the videos moments to code up. And of course, knowing that management isn't happy with this pattern has shaken me up a bit. To sum up, I have some very specific questions I'd like to ask, and would greatly appreciate your objective professional feedback. Is my experience as a junior programmer common among new developers? Or is it possible that I'm just not cut out for the work? If you suspect that my experience is not common and that there may be an aptitude issue, do you have any suggestions/solutions that I could propose to management to help bring me up to speed? Do seasoned, professional programmers ever encounter knowledge barriers that considerably delay deliverables? When you started out in the industry, did you know how to "do it all"? If not, how long did it take you to be perceived as "proficient"? Was it a natural progression of trial and error, or was there a particular zen moment when you knew you had achieved super saiyen power level? Anyways, thanks for taking the time to read my question(s). I don't know if this is the right place to ask for professional career guidance, but I greatly appreciate your willingness to help me out. Cheers, Daniel

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• I am using a constructor for my array but why is it saying i need a return type?

  - by JB

  using System; using System.IO; using System.Data; using System.Text; using System.Drawing; using System.Data.OleDb; using System.Collections; using System.ComponentModel; using System.Windows.Forms; using System.Drawing.Printing; using System.Collections.Generic; namespace Eagle_Eye_Class_Finder { public class GetSchedule { public class IDnumber { public string Name { get; set; } public string ID { get; set; } public string year { get; set; } public string class1 { get; set; } public string class2 { get; set; } public string class3 { get; set; } public string class4 { get; set; } IDnumber[] IDnumbers = new IDnumber[3]; public GetSchedule() //here i get an error saying method must have a return type??? { IDnumbers[0] = new IDnumber() { Name = "Joshua Banks",ID = "900456317", year = "Senior", class1 = "TEET 4090", class2 = "TEET 3020", class3 = "TEET 3090", class4 = "TEET 4290" }; IDnumbers[1] = new IDnumber() { Name = "Sean Ward", ID = "900456318", year = "Junior", class1 = "ENGNR 4090", class2 = "ENGNR 3020", class3 = "ENGNR 3090", class4 = "ENGNR 4290" }; IDnumbers[2] = new IDnumber() { Name = "Terrell Johnson",ID = "900456319",year = "Sophomore", class1 = "BUS 4090", class2 = "BUS 3020", class3 = "BUS 3090", class4 = "BUS 4290" }; } static void ProcessNumber(IDnumber myNum) { StringBuilder myData = new StringBuilder(); myData.AppendLine(IDnumber.Name); myData.AppendLine(": "); myData.AppendLine(IDnumber.ID); myData.AppendLine(IDnumber.year); myData.AppendLine(IDnumber.class1); myData.AppendLine(IDnumber.class2); myData.AppendLine(IDnumber.class3); myData.AppendLine(IDnumber.class4); MessageBox.Show(myData); } public string GetDataFromNumber(string ID) { foreach (IDnumber idCandidateMatch in IDnumbers) { if (IDCandidateMatch.ID == ID) { StringBuilder myData = new StringBuilder(); myData.AppendLine(IDnumber.Name); myData.AppendLine(": "); myData.AppendLine(IDnumber.ID); myData.AppendLine(IDnumber.year); myData.AppendLine(IDnumber.class1); myData.AppendLine(IDnumber.class2); myData.AppendLine(IDnumber.class3); myData.AppendLine(IDnumber.class4); return myData; } } return ""; } } } }

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• CSS precedence order? My lecture slides are correct or not?

  - by Michael Mao

  Hi all: I've noticed that there are a couple of similar questions and answers at SO already, but let me clarify my specific question here first: I've got lecture slides which states like this: To be frank, I haven't heard of this rule of css precedence myself, and I googled to find something with similar topic but not quite like that : here To have a test myself, I've made a test page on my own server here After running it on FireFox 3.6.3, I am sure it does not show the way as it should be, according to the statement in lecture slides: imported stylesheet ? am I doing it wrong? I cannot see its effect using FireBug it says that embedded stylesheet has a higher precedence over linked/imported stylesheets, however, it doesn't work, if I put the linked/imported tag AFTER that. inline style vs html attributes ? I've got an image where I firstly set its inline style to control the width and height, then use direct html attributes width/height to try modifying that, but failed... Below is the source code : <html> <head> <style type="text/css"> #target { border : 2px solid green; color : green; } </style> <link rel="stylesheet" href="./linked.css" type="text/css" media="screen" /> </head> <body> <div id="target">A targeted div tag on page.</div> <img src="cat.jpg" alt="" style="width : 102px; height : 110px;" width="204px" height="220px" /> </body> </html> Can any experienced CSS guys help me figure out if the slide is correct or not? Frankly speaking, I am puzzled myself, as I can clearly see some other "incorrect" statements here and there amongst the slides, such as JavaScript is on client-side (how about server-side JavaScript?) and "Embedded styles are in the head section of a web page "(what the heck? I am not allowed to put it inside the body tag?) Sorry about this silly question, the exam is on TOMORROW, and I now see a lot of things to think about :)

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• Problem to generate nested ul lists using PHP

  - by Michael Mao

  Hi all: I am working on a front-end web app where a nested unordered list would be used for the jQuery plugin mcdropdown. Here is the data structure from PHP: a nested array of arrays : Array ( [0] => Array ( [fullpath] => ../foil/alphanumeric/ [depth] => 0 ) [1] => Array ( [fullpath] => ../foil/alphanumeric/letters/ [depth] => 1 ) [2] => Array ( [fullpath] => ../foil/alphanumeric/numbers/ [depth] => 1 ) [3] => Array ( [fullpath] => ../foil/alphanumeric/numbers/symbols/ [depth] => 2 ) ) Basically, I took the excellent answer from this question on SO, modified it a bit : global $fullpaths; // $fullpaths contains the above data structure in print_r $result = ''; $currentDepth = -1; while(!empty($fullpaths)) { $currentNode = array_shift($fullpaths); if($currentNode['depth'] > $currentDepth) { $result .='<ul>'; } if($currentNode['depth'] < $currentDepth) { $result .=str_repeat('</ul>', $currentDepth - $currentNode['depth']); } $result .= '<li>'. $currentNode['fullpath'] .'</li>'; $currentDepth = $currentNode['depth']; if(empty($fullpaths)) { $result .= str_repeat('</ul>', 1 + $currentDepth); } } print $result; and got the following output: <ul> <li>../foil/alphanumeric/</li> <ul> <li>../foil/alphanumeric/letters/</li> <li>../foil/alphanumeric/numbers/</li> <ul> <li>../foil/alphanumeric/numbers/symbols/</li> </ul> </ul> </ul> Which cannot be accepted by the mcdropdown jQuery plugin, it expects something like this: <li rel="1"> 'Alphanumeric' <ul> <li rel="2">'Letters'</li> <li rel="3">'Numbers' <ul> <li rel="4">'Symbols'</li> </ul> </li> </ul> </li> To be frank, I don't quite understand how the answer from that question works, I have been trying to modify that solution to cope with my situation, but still failed. Any help and suggestion is much appropriated in advance.

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• How do you use technology to memorize set of terms?

  - by user49767

  Always there are few set of items needs to be memorized in short span of time. Here are my following cases. 1) My Job requires some set of items needs to be memorized. 2) I am a developer who has to learn 150+ tags within next 3 days. 3) Fix developer/support has to remember minimum of 125+ tags (set of possible values). 4) It is better if team's SQL developer knows all the table and columns in my database. 5) When guys join new department or job. Memorizing few related items will definitely gives some benefit. Most of the cases, I suggest people to understand the domain better and nothing wrong in using google (but remember correct search-word). But recently I came across a junior developer who took lot of effort in memorizing set of things (150+ table structures, fix protocol tags, almost 300+ configuration items from property file) and was very very successful in his job and was swift in responding for support queries. Needless to say he is smart worker too (not a dumb guy). When I try to recollect some of the successful employees I met, they were so good in remembering entire schema and they did in short span of time. But I don't argue that memorizing alone gives success, but it greatly helps when situation demands. Here my question is, I am not good at remembering things, but it shouldn't be lame excuse. Hence I am evaluating using technolgies better to memorize set of items. Not very much interested in memory techniques (mnemoninc, photography memory, etc..). Even I have recorded 100+ items and listen to that whenever I found free time, defintely there were some fruitful result. Now I need your suggestion about what are all the ways to exploit technology to memorize. There could be so many reason why guys remember a subject (passionate, essential, author, creator, responsbile). Not interested in dissecting why guys remeber. Rather much interested in using ways, and techniques (cheat sheet...) to remember a set of itmes. Note : I appreciate, encourage people who could rephrase my question better. Note : I have kept couple of cheat-sheet close to my monitor, honestly it did not help me :).

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• How do you combine "Revision Control" with "WorkFlow" for R?

  - by Tal Galili

  Hello all, I remember coming across R users writing that they use "Revision control" (e.g: "Source control"), and I am curious to know: How do you combine "Revision control" with your statistical analysis WorkFlow? Two (very) interesting discussions talk about how to deal with the WorkFlow. But neither of them refer to the revision control element: http://stackoverflow.com/questions/1266279/how-to-organize-large-r-programs http://stackoverflow.com/questions/1429907/workflow-for-statistical-analysis-and-report-writing A Long Update To The Question: Following some of the people's answers, and Dirk's question in the comment, I would like to direct my question a bit more. After reading the Wiki article about "revision control" (which I was previously not familiar with), it was clear to me that when using revision control, what one does is to build a development structure of his code. This structure either leads to a "final product" or to several branches. When building something like, let's say, a website. There is usually one end product you work towards (the website), with some prototypes along the way. But when doing a statistical analysis, the work (to my view) is different. Sometimes you know where you want to get to. But more often, you explore. Explore cleaning the dataset. Explore different methods for statistical analysis, and ask various questions of your data (and I am writing this, knowing how Frank Harrell, and other experience statisticians feels about Data dredging). That is way the WorkFlow question with statistical programming is (in my view) a serious and deep question, raising many issues, The simpler ones are technical: Which revision control software do you use (and why) ? Which IDE do you use(and why) ? The more interesting question are about work process: How do you structure your files? What do you keep as a separate file and what as a revision? or asking in a different way - What should be a "branch" and what should be a "sub project" in your code? For example: When starting to explore your data, should a plot be creating and then erased because it didn't lead any where (but kept as a revision) or should there be a backup file of that path? How you solve this tension was my initial curiosity. The second question is "what might I be missing?". What rules (of thumb) should one follow so to avoid common pitfalls doing statistical programming with version control? In my intuition, I feel that statistical programming is inherently different then software development (I am writing this without being a real expert in statistical programming, and even less so in software development). That's way I am unsure which of the lessons I have read here about version control would be applicable. Thanks a lot, Tal

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• What are some things you'd like fresh college grads to know?

  - by bradhe

  So I proposed this to the Reddit community and I'd like to get SO's perspective on this. This is pretty much the copypasta of what I put there. I was thinking about this last night and thought it would be neat to compile a list. I'm still a pretty fresh college grad -- been in industry for 2 years -- but I think that I might have a few interesting things to lend. You don't know as much as you think you do. Somehow, college students think they know a lot more than they do (or maybe that was just me). Likewise, they think they can do more than they actually can. You should fairly assess your skills. QA people are not out to get you. Humans introduce bugs to code. It's not (nescessarily) a personal reflection on you and your skills if your code has a bug and it's caught by the QA/testing team. Listen to your senior (developers). They are not actually fuddy duddies who don't know about the new L337 hax in Ruby (okay, sometimes they are, but still...). They have a wealth of knowledge that you can learn from and it's in your best interest to do so. You will most likely not be doing what you want to for a while. This is mostly true in the corporate world -- startups are a different matter. Also, this is due to more than just the economy, man! Junior devs need to earn their keep, so to speak. Everyone wants to be lead dev on the next project and there are a lot of people in line ahead of you! For every elite developer there are 100 average developers. Joel Spolsky, I'm looking at you. Somehow this concept of ninja coders has really ingrained itself in our culture. While I encourage you to be the best you can be don't be disappointed if people aren't writing blog posts about you in the near future. Anyone else have anything they would see added to this list?

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• Removing duplicate elements with XSLT

  - by user1439459

  I need to eliminate duplicate elements from my XML using a specific node (ItemID) My XML Looks as follows; <XML> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>723073</ItemID> <ColorID>02</ColorID> <Description>Pentel LR7 Energel Metal Tip Refill 0.7mm</Description> <MainCategory>WRITING INSTRUMENTS</MainCategory> <SubCategory>Refill</SubCategory> <LineNum> 1.0000000</LineNum> <Qty> 6.0000000</Qty> <UnitPriceExclTax> 10.0200000</UnitPriceExclTax> <LineTax> 8.4200000</LineTax> <LinePriceExclTax> 60.1200000</LinePriceExclTax> <ColorName>Black</ColorName> <UOM>EA</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637542_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>903420</ItemID> <ColorID /> <Description>STEPHENS JUNIOR Stapler Half Strip KW586</Description> <MainCategory>OFFICE SUNDRIES</MainCategory> <SubCategory>Staplers</SubCategory> <LineNum> 2.0000000</LineNum> <Qty> 3.0000000</Qty> <UnitPriceExclTax> 32.2500000</UnitPriceExclTax> <LineTax> 13.5400000</LineTax> <LinePriceExclTax> 96.7500000</LinePriceExclTax> <ColorName /> <UOM>Ea</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637547_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>867241</ItemID> <ColorID /> <Description>TRODAT PRINTY S/Inking Stamp Copy 4911</Description> <MainCategory>STAMPS DATERS NUMBERERS</MainCategory> <SubCategory>Self Inking Stamps</SubCategory> <LineNum> 3.0000000</LineNum> <Qty> 1.0000000</Qty> <UnitPriceExclTax> 42.1500000</UnitPriceExclTax> <LineTax> 5.9000000</LineTax> <LinePriceExclTax> 42.1500000</LinePriceExclTax> <ColorName /> <UOM>Ea</UOM> <Backorder> 1.0000000</Backorder> <INVENTTRANSID> CAP5637548_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>941151</ItemID> <ColorID /> <Description>PENTEL Correction Tape 5mx5mm ZT35</Description> <MainCategory>OFFICE SUNDRIES</MainCategory> <SubCategory>Correction Fluid/Pens/Tape</SubCategory> <LineNum> 4.0000000</LineNum> <Qty> 2.0000000</Qty> <UnitPriceExclTax> 25.1500000</UnitPriceExclTax> <LineTax> 7.0400000</LineTax> <LinePriceExclTax> 50.3000000</LinePriceExclTax> <ColorName /> <UOM>Ea</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637549_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>801215</ItemID> <ColorID /> <Description>MONDI ROTATRIM Copy Paper A4 80Gsm White</Description> <MainCategory>A4 Paper</MainCategory> <SubCategory>White Bond Paper</SubCategory> <LineNum> 5.0000000</LineNum> <Qty> 100.0000000</Qty> <UnitPriceExclTax> 29.0100000</UnitPriceExclTax> <LineTax> 406.1400000</LineTax> <LinePriceExclTax> 2901.0000000</LinePriceExclTax> <ColorName /> <UOM>Pkt 500</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637552_060</INVENTTRANSID> </Line> <Line> <SALESID> CAP716197SO</SALESID> <INVOICEID> CAP600795SI</INVOICEID> <INVOICEDATE>2010/05/06</INVOICEDATE> <NUMBERSEQUENCEGROUP /> <LINENUM> 2.0000000</LINENUM> <ITEMID>805236</ITEMID> <INVENTDIMID> CAP0000594_061</INVENTDIMID> <NAME>Ruled Paper A4 Fnt/Marg JD76</NAME> <CONFIRMEDDLV>2010/05/06</CONFIRMEDDLV> <INVENTTRANSID> CAP5637543_060</INVENTTRANSID> <QTYSALES> 4.0000000</QTYSALES> <QTYORDERED> 4.0000000</QTYORDERED> <QTYBACKORDERSALES> 4.0000000</QTYBACKORDERSALES> <QTYBACKORDERINVENT> 4.0000000</QTYBACKORDERINVENT> <SALESUNIT>EA</SALESUNIT> <ORIGSALESID> CAP716197SO</ORIGSALESID> <DATAAREAID>wal</DATAAREAID> <RECID>622392608</RECID> <RecVersion>1</RecVersion> </Line> <Line> <SALESID> CAP716197SO</SALESID> <INVOICEID> CAP600795SI</INVOICEID> <INVOICEDATE>2010/05/06</INVOICEDATE> <NUMBERSEQUENCEGROUP /> <LINENUM> 3.0000000</LINENUM> <ITEMID>941150</ITEMID> <INVENTDIMID> CAP0000594_061</INVENTDIMID> <NAME>PENGUIN Correction Fluid 20ml White</NAME> <CONFIRMEDDLV>2010/05/06</CONFIRMEDDLV> <INVENTTRANSID> CAP5637546_060</INVENTTRANSID> <QTYSALES> 6.0000000</QTYSALES> <QTYORDERED> 6.0000000</QTYORDERED> <QTYBACKORDERSALES> 6.0000000</QTYBACKORDERSALES> <QTYBACKORDERINVENT> 6.0000000</QTYBACKORDERINVENT> <SALESUNIT>EA</SALESUNIT> <ORIGSALESID> CAP716197SO</ORIGSALESID> <DATAAREAID>wal</DATAAREAID> <RECID>622392609</RECID> <RecVersion>1</RecVersion> </Line> <Line> <SALESID> CAP716197SO</SALESID> <INVOICEID> CAP600795SI</INVOICEID> <INVOICEDATE>2010/05/06</INVOICEDATE> <NUMBERSEQUENCEGROUP /> <LINENUM> 5.0000000</LINENUM> <ITEMID>867241</ITEMID> <INVENTDIMID> CAP0000594_061</INVENTDIMID> <NAME>TRODAT PRINTY S/Inking Stamp Copy 4911</NAME> <CONFIRMEDDLV>2010/05/06</CONFIRMEDDLV> <INVENTTRANSID> CAP5637548_060</INVENTTRANSID> <QTYSALES> 2.0000000</QTYSALES> <QTYORDERED> 2.0000000</QTYORDERED> <QTYBACKORDERSALES> 1.0000000</QTYBACKORDERSALES> <QTYBACKORDERINVENT> 1.0000000</QTYBACKORDERINVENT> <SALESUNIT>EA</SALESUNIT> <ORIGSALESID> CAP716197SO</ORIGSALESID> <DATAAREAID>wal</DATAAREAID> <RECID>622392610</RECID> <RecVersion>1</RecVersion> </Line> </XML> You will see the XML is not identical but the tag is always in the same place, and there is currently 1 duplicate 867241 I do not want the order to change, just the element removed. Desired output would be; <XML> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>723073</ItemID> <ColorID>02</ColorID> <Description>Pentel LR7 Energel Metal Tip Refill 0.7mm</Description> <MainCategory>WRITING INSTRUMENTS</MainCategory> <SubCategory>Refill</SubCategory> <LineNum> 1.0000000</LineNum> <Qty> 6.0000000</Qty> <UnitPriceExclTax> 10.0200000</UnitPriceExclTax> <LineTax> 8.4200000</LineTax> <LinePriceExclTax> 60.1200000</LinePriceExclTax> <ColorName>Black</ColorName> <UOM>EA</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637542_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>903420</ItemID> <ColorID /> <Description>STEPHENS JUNIOR Stapler Half Strip KW586</Description> <MainCategory>OFFICE SUNDRIES</MainCategory> <SubCategory>Staplers</SubCategory> <LineNum> 2.0000000</LineNum> <Qty> 3.0000000</Qty> <UnitPriceExclTax> 32.2500000</UnitPriceExclTax> <LineTax> 13.5400000</LineTax> <LinePriceExclTax> 96.7500000</LinePriceExclTax> <ColorName /> <UOM>Ea</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637547_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>867241</ItemID> <ColorID /> <Description>TRODAT PRINTY S/Inking Stamp Copy 4911</Description> <MainCategory>STAMPS DATERS NUMBERERS</MainCategory> <SubCategory>Self Inking Stamps</SubCategory> <LineNum> 3.0000000</LineNum> <Qty> 1.0000000</Qty> <UnitPriceExclTax> 42.1500000</UnitPriceExclTax> <LineTax> 5.9000000</LineTax> <LinePriceExclTax> 42.1500000</LinePriceExclTax> <ColorName /> <UOM>Ea</UOM> <Backorder> 1.0000000</Backorder> <INVENTTRANSID> CAP5637548_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>941151</ItemID> <ColorID /> <Description>PENTEL Correction Tape 5mx5mm ZT35</Description> <MainCategory>OFFICE SUNDRIES</MainCategory> <SubCategory>Correction Fluid/Pens/Tape</SubCategory> <LineNum> 4.0000000</LineNum> <Qty> 2.0000000</Qty> <UnitPriceExclTax> 25.1500000</UnitPriceExclTax> <LineTax> 7.0400000</LineTax> <LinePriceExclTax> 50.3000000</LinePriceExclTax> <ColorName /> <UOM>Ea</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637549_060</INVENTTRANSID> </Line> <Line> <SupplierID>Waltons</SupplierID> <InvoiceID>CAP600795SI</InvoiceID> <InvoiceDate>20100506</InvoiceDate> <ItemID>801215</ItemID> <ColorID /> <Description>MONDI ROTATRIM Copy Paper A4 80Gsm White</Description> <MainCategory>A4 Paper</MainCategory> <SubCategory>White Bond Paper</SubCategory> <LineNum> 5.0000000</LineNum> <Qty> 100.0000000</Qty> <UnitPriceExclTax> 29.0100000</UnitPriceExclTax> <LineTax> 406.1400000</LineTax> <LinePriceExclTax> 2901.0000000</LinePriceExclTax> <ColorName /> <UOM>Pkt 500</UOM> <Backorder> 0.0000000</Backorder> <INVENTTRANSID> CAP5637552_060</INVENTTRANSID> </Line> <Line> <SALESID> CAP716197SO</SALESID> <INVOICEID> CAP600795SI</INVOICEID> <INVOICEDATE>2010/05/06</INVOICEDATE> <NUMBERSEQUENCEGROUP /> <LINENUM> 2.0000000</LINENUM> <ITEMID>805236</ITEMID> <INVENTDIMID> CAP0000594_061</INVENTDIMID> <NAME>Ruled Paper A4 Fnt/Marg JD76</NAME> <CONFIRMEDDLV>2010/05/06</CONFIRMEDDLV> <INVENTTRANSID> CAP5637543_060</INVENTTRANSID> <QTYSALES> 4.0000000</QTYSALES> <QTYORDERED> 4.0000000</QTYORDERED> <QTYBACKORDERSALES> 4.0000000</QTYBACKORDERSALES> <QTYBACKORDERINVENT> 4.0000000</QTYBACKORDERINVENT> <SALESUNIT>EA</SALESUNIT> <ORIGSALESID> CAP716197SO</ORIGSALESID> <DATAAREAID>wal</DATAAREAID> <RECID>622392608</RECID> <RecVersion>1</RecVersion> </Line> <Line> <SALESID> CAP716197SO</SALESID> <INVOICEID> CAP600795SI</INVOICEID> <INVOICEDATE>2010/05/06</INVOICEDATE> <NUMBERSEQUENCEGROUP /> <LINENUM> 3.0000000</LINENUM> <ITEMID>941150</ITEMID> <INVENTDIMID> CAP0000594_061</INVENTDIMID> <NAME>PENGUIN Correction Fluid 20ml White</NAME> <CONFIRMEDDLV>2010/05/06</CONFIRMEDDLV> <INVENTTRANSID> CAP5637546_060</INVENTTRANSID> <QTYSALES> 6.0000000</QTYSALES> <QTYORDERED> 6.0000000</QTYORDERED> <QTYBACKORDERSALES> 6.0000000</QTYBACKORDERSALES> <QTYBACKORDERINVENT> 6.0000000</QTYBACKORDERINVENT> <SALESUNIT>EA</SALESUNIT> <ORIGSALESID> CAP716197SO</ORIGSALESID> <DATAAREAID>wal</DATAAREAID> <RECID>622392609</RECID> <RecVersion>1</RecVersion> </Line> </XML> I can use XSLT 1 or 2 Regards,

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