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• Media Drive Permissions

  - by Wade Wofford

  I just switched from a Hackintosh to Linux, and am trying to make sense of it. On my hackintosh, I partitioned a big drive into 3 parts--1 which holds music, 1 for film/tv, and one for the OS. I installed Ubuntu onto the OS partition, and am now trying to make it so I can write to the media drives. I've searched around and tried several things. I tried gksu nautilus in Terminal, which brought me into root permissions. When I select a folder and try to change permissions, I get "The owner could not be changed...Error setting owner: Read-only file system" Ultimately, I have two specific aims: - I want to make it so I can write to the film/tv drive from the ubuntu machine only - I want to make it so I can write to the music drive from the ubuntu machine, or any other machine on the network (all Macs). That is, I want a single music library (an iTunes file) that will serve all Mac laptops/iPads/iPhones on the network, but which XBMC on the Ubuntu machine can also see / read from. Music will be added to the iTunes library via a single Mac laptop, but all other devices should be able to see the music drive.

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• OOW - Oracle Identity Management Demos

  - by B Shashikumar

  If you are in San Francisco or in the vicinity of the city, it must be hard not to feel the OpenWorld vibe in the city. Oracle OpenWorld is now in high gear. If you haven’t already checked out the Identity Management demo grounds in Moscone South, don’t miss it. This year, the Oracle IDM product team has pulled out all stops to bring together one of the most exciting set of demos we have seen. The 9 Identity Management demos are all designed to prove why Oracle Identity Management is the most innovative and integrated solution in the world. Each demo validates several real world use case scenarios that need an end to end solution. And this year, there is an added bonus. If you check out all the 9 IDM demos, you can enter to win an Apple TV.  Just grab an entry form from here or from one of the IDM demo stations. Visit all nine IDM demos and get your form signed by the demo staff. Submit your form to be entered into a drawing for an Apple TV. Here is the complete lineup of all the Identity Management demos. Make sure you check us out.

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• Antenna Aligner part 1: In the beginning.

  - by Chris George

  Picture the scene, it's 9pm, I'm in my caravan (yes I know, I've heard all the jokes!) with my family and I'm trying to tune the tv by moving the aerial, retuning, moving the aerial again, retuning... 45 mins and much cursing later I succeed. Surely there must be an easier way than this? Aha, an app; there must be an app for that? So I search in the AppStore for such an app, but curiously drew a blank. Then the seeds of the idea started to grow. I can code, I work in a software house with lots of very clever people, surely I can make an app that points to the nearest digital tv transmitter! Not having looked into app development before, I investigated how one goes about making an iPhone app and was quickly greeted by a now familiar answer "Buy a mac!". That was not an option for many reasons, mostly wife related! My dreams were starting to fade until one of my colleagues pointed out that within Red Gate, the very company I work for, there was on-going development on a piece of software that would allow me to write an app using Visual Studio on a Windows machine, Nomad! Once I signed up for the beta program I got to work learning the Jquery mobile / Phonegap framework. Within a couple of hours I had written (in Visual Studio), built in the cloud (using Nomad) and published (via TestFlight) my first iPhone app onto my iPhone ! It didn't do much, but it was a step in the right direction. To be continued...

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• Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])

  - by bconlon

  Sky doesn't seem to understand what their own errors mean, so I cobbled together an understanding from some other posts and managed to get it working.When you see the error [t6013-c1501] instead of your TV programme in Sky Go, it seems to mean:'You registered a device, but then changed the hardware, so now I'm confused!'In other words, the Digital rights management (DRM) used between Sky Go and Silverlight stored an old fingerprint of your PC, but rather than recognising this and allowing you to remove the device, it just disappears from the 'Manage Devices' page.DISCLAIMER: Perform the following steps at your own risk. It worked for me, but I didn't care if it broke stuff. If you care....don't do it!So, to fix this I did the following:1. Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Clcik OK to close the dialog.3. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady4. Rename the file mspr.hds to mspr.hds.OLD5. Go back to the browser and click F5. You may need to logout/login (not sure).Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight. Techie talk:So whoever wrote the code to create a new mspr.hds file didn't write code to check the folder existed causing what I assume is a generic error t6000, probably something like:catch (Exception ex) { WriteToLog("Oops, something broke!"); }#

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• Cycling through ItemStacks whlie supplying data... LOST [on hold]

  - by user3251606

  Ok so i am working on a plugin for my server that will open and inventory and when closed it will pass items to this class... object of this class is to cycle through the inventory and use a cfg file to define items and prices and then grab that info in a for loop and add it all up... heres what i have thus far... public void sell(Player p, Inventory inv) { ListIterator<ItemStack> it = inv.iterator(); double total = 0; for (ItemStack is : inv) { is = it.next(); if (is.getType() != null) { String type = is.getType().toString(); //short dur = is.getDurability(); String check = ChestSell.plugin.getConfig().getString(type); p.sendMessage("Item Type: " + type); if (check != null) { int amou = is.getAmount(); double value = ChestSell.plugin.getConfig().getDouble(type + ".price"); double tv = amou * value; p.sendMessage("Items in chest: Type " + type + " Ammount: " + amou + " Value: $" + tv); } //TODO Add return Items } } p.sendMessage("You got paid $" + total + " for your items!"); inv.clear(); }

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• Adobe Flash player Secuirty Pop-Up question

  - by kapildalwani

  I am building a Audio Recording tool using Flash and Wowza. I dont want to start the recording until the use clicks the Allow Button is the Security Pop-up question represented here http://www.macromedia.com/support/documentation/en/flashplayer/help/help05.html In Audio I dont get this until I attach the stream to it. In Video can get thsi question when I attach the camera to Video. I want to avoid making a connection until the user clicks Accept and this doesn't happen until I make the connection request in Audio. I am able to display the http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html pop-up using SecurityManager Is there a way I can call the pop-up from my code. http://www.macromedia.com/support/documentation/en/flashplayer/help/help05.html

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• WebTest Visual Studio Test problems with amf call

  - by Lieven Cardoen

  If I browse to a flex application when recording with VS Test, I can see the calls to WebORB (amf calls). However, when stopping the recording this is what happens: First, Visual Studio detects dynamic parameters, but stays around 20%, and never gets through it. Second, if I cancel the detecting dynamic parameters, and run the web test, the calls to WebORB (amf calls) do not work. In fact, in VS2010, the call to WebORB stays on Submitting... Now, this web test, does it only record url's and query string variables, or does it record the whole request? If it records the whole request, the call to WebORB should work, but it doesn't.

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• Getting AveragePower and PeakPower for a Channel in AVAudioRecorder

  - by Biranchi

  Hi all, I am annoyed with this piece of code. I am trying to get the averagePowerForChannel and peakPowerForChannel while recording Audio, but every time i am getting it as 0.0 Below is my code for recording audio : NSMutableDictionary *recordSetting =[[NSDictionary alloc] initWithObjectsAndKeys:[NSNumber numberWithFloat: 22050.0], AVSampleRateKey, [NSNumber numberWithInt: kAudioFormatLinearPCM], AVFormatIDKey, [NSNumber numberWithInt: 1], AVNumberOfChannelsKey, [NSNumber numberWithInt: AVAudioQualityMax], AVEncoderAudioQualityKey, [NSNumber numberWithInt:32],AVLinearPCMBitDepthKey, [NSNumber numberWithBool:NO],AVLinearPCMIsBigEndianKey, [NSNumber numberWithBool:NO],AVLinearPCMIsFloatKey, nil]; recorder1 = [[AVAudioRecorder alloc] initWithURL:[NSURL fileURLWithPath:audioFilePath] settings:recordSetting error:&err]; recorder1.meteringEnabled = YES; recorder1.delegate=self; [recorder1 prepareToRecord]; [recorder1 record]; levelTimer = [NSTimer scheduledTimerWithTimeInterval: 0.3f target: self selector: @selector(levelTimerCallback:) userInfo: nil repeats: YES]; - (void)levelTimerCallback:(NSTimer *)timer { [recorder1 updateMeters]; NSLog(@"Peak Power : %f , %f", [recorder1 peakPowerForChannel:0], [recorder1 peakPowerForChannel:1]); NSLog(@"Average Power : %f , %f", [recorder1 averagePowerForChannel:0], [recorder1 averagePowerForChannel:1]); } What is the error in the code ???

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• Video packet capture over multiple IP cameras

  - by nimals1986

  Hello We are working on a C language application which is simple RTSP/RTP client to record video from Axis a number of Cameras . We launch a pthread for each of the camera which establishes the RTP session and begins to record the packets captured suing the recvfrom() call... A single camera single pthread records fine for well over a day without issues.. but testing with more cameras available,about 25(so 25 pthreads), the recording to file goes fine for like 15 to 20 mins and then the recording just stops ..the application still keeps running .. Its been over a month and a half we have been trying with varied implementations but nothing seems to help .. Please provide suggestions.. We are using CentOS 5 platform

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• OpenAL doesn't work when using AVAudioRecorder and AVAudioPlayer

  - by Pawe

  hi. i have been troubled about audio problem for several days. i don't think OpenAL get along with AVAudio functions. i have my own OpenAL class. ( wrapped the MyOpenAL class ) my app start to record using AVAudioRecorder. i stop recording. and then i clicked the "OpenAL Play"button that play any sound using OpenAL. i can't hear it. but i can hear my recording when i clicked the "AVAudioPlayer Play" button using AVAudioPlayer. i tested oalTouch,avTouch,SpeakHear sample code. they resulted same. Does OpenAL have the problem using AVAudio~ Functions together? I was googling for a long time. but i couln't find out the solutions and the same problems issue. thanks for reading mine.

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• Optimizing ROW_NUMBER() in SQL Server

  - by BlueRaja

  We have a number of machines which record data into a database at sporadic intervals. For each record, I'd like to obtain the time period between this recording and the previous recording. I can do this using ROW_NUMBER as follows: WITH TempTable AS ( SELECT *, ROW_NUMBER() OVER (PARTITION BY Machine_ID ORDER BY Date_Time) AS Ordering FROM dbo.DataTable ) SELECT [Current].*, Previous.Date_Time AS PreviousDateTime FROM TempTable AS [Current] INNER JOIN TempTable AS Previous ON [Current].Machine_ID = Previous.Machine_ID AND Previous.Ordering = [Current].Ordering + 1 The problem is, it goes really slow (several minutes on a table with about 10k entries) - I tried creating separate indicies on Machine_ID and Date_Time, and a single joined-index, but nothing helps. Is there anyway to rewrite this query to go faster?

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• Generate multiple graphics from within an R function

  - by William Doane

  I'd like to spawn several graphics windows from within a function in R using ggplot graphics... testf <- function(a, b) { devAskNewPage(TRUE) qplot(a, b); # grid.newpage(recording = TRUE) dev.new() qplot(a, a+a); # grid.newpage(recording = TRUE) dev.new() qplot(b, b+b); } library(ggplot2) x <- rnorm(50) y <- rnorm(50) testf(x, y) However, neither dev.new() nor grid.newpage() seems to flush the preceding plot. I know that, in R, functions normally only produce the last thing they evaluate, but I'd like to understand the process better and to learn of any possible workarounds. Thoughts?

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• Display using QtWebKit, whilst parsing xml

  - by Beren Scott

  I wish to use QtWebKit to load a url for display, but, that's the easy part, I can do that. What I wish to do is record / log xml as I go. My attention here is to record and database certain details on the fly, by recording those details. My problem is, how to do this all on the fly, without requesting the same url from the server twice, once for the xml, and the second time to view the url. My hope here, is to implement a very fast way of recording set data as the user passes over it. Take for example, rather then have to type out details displayed by a website, I wish to have those details chucked into a database as I the user views the website. Now, I am using QtWebKit, and I have everything pretty much solved viewing wise. I have a loadUrl() routine which calls load(url) inside the qwebview.h The problem is, how do I piggyback xml parsing on top of this?

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• AVAudioRecorder prepareToRecord works, but record fails

  - by iPadDeveloper2011

  I just built and tested a basic AVAudioRecorder/AVAudioPlayer sound recorder and player. Eventually I got this working on the device, as well as the simulator. My player/recorder code is in a single UIView subclass. Unfortunately, when I copy the class into my main project, it no longer works (on the device--the simulator is fine). prepareToRecord is working fine, but record isn't. Here is some code: audioRecorder = [[ AVAudioRecorder alloc] initWithURL:url settings:recordSettings error:&error]; if ([audioRecorder prepareToRecord]){ audioRecorder.meteringEnabled = YES; if(![audioRecorder record])NSLog(@"recording failed!"); }else { int errorCode = CFSwapInt32HostToBig ([error code]); NSLog(@"preparedToRecord=NO Error: %@ [%4.4s])" , [error localizedDescription], (char*)&errorCode); ... I get "recording failed". Anyone have any ideas why this is happening?

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• How do I record streams in chunks on Flash Media Server.

  - by Vasil

  I want to record a stream which is published with Flash Live Encoder to FMS 3.5, but split the recording in files with predefined length. For example if a stream 'webcam' is published I want to record it in chunks of 10 minutes: 'webcam1.flv', 'webcam2.flv' ... From what I can tell there's no facility to work with timers. The only solution I could think of was using stream.record() with a time limit parameter but that seems like a hack because it triggers NetStream.Record.DiskQuotaExceeded on the stream when the recordin should stop and start recording another chunk. Has anyone done something similar?

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• About data size filled in the buffer

  - by Bohan Lu

  I need low-latency audio in my project, and I know Android 2.3 supports OpenSL ES. I have read documents and sample code and I decide to use Android simple buffer queue to do the play and record. I now try to write a simple application to do the test. However, I have some questions about recording. If I set the recorder stop when it is recording, how do I know the exact number of bytes filled in the last buffer if it is not filled up ? In 1.1 version, the callback function has some parameters about buffer and its filled data, but there is no such parameters in version 1.0.1. Is there any way to get this information ? Any suggestion would be greatly appreciated !

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• Cloud HUGE data storage options?

  - by ToughPal

  Hi, Does anyone have a good suggestion on how to do video recording? We have a camera that can record and then stream live video to a server. So this means we can have 1000's of cameras sending data 24X7 for recording. We will store data for over 7 / 14 / 30 days depending on the package. Per day if a camera is sending data to the server then it will store 1.5GB. So that means there is a traffic of 1.5GB / day / camera Total monthly 45GB / month / camera (Data + bandwidth for one camera) Please let me know the most cost effective way to get this data stored? Thanks!

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• Get Confirm value in vb.net

  - by user1805641

  I have a hidden asp Button in a Repeater. In the VB.NET code behind I use the Rerpeater_ItemCommand to get the click event within the Repeater. There's a check if user is already recording a project. If yes and he wants to start a new one, a confirm box should appear asking "Are you sure?" How can I access the click value from confirm? <asp:Repeater ID="Repeater1" runat="server" OnItemCommand="Repeater1_ItemCommand"> <ItemTemplate> <div class="tile user_view user_<%# Eval("employeeName") %>"> <div class="tilesheight"></div> <div class="element"> <asp:Button ID="Button1" CssClass="hiddenbutton" runat="server" /> Index: <asp:Label ID="Label1" runat="server" Text='<%# Eval("index") %>' /><br /> <hr class="hr" /> customer: <asp:Label ID="CustomerLabel" runat="server" Text='<%# Eval("customer") %>' /><br /> <hr class ="hr" /> order: <asp:Label ID="OrderNoLabel" runat="server" Text='<%# Eval("orderNo") %>' /><br /> <asp:Label ID="DescriptionLabel" runat="server" Text='<%# Eval("description") %>' /><br /> <hr class="hr" /> </div> </div> </ItemTemplate> </asp:Repeater> code behind: If empRecs.Contains(projects.Item(index.Text).employeeID) Then 'Catch index of recording order i = empRecs.IndexOf(projects.Item(index.Text).employeeID) Page.ClientScript.RegisterStartupScript(Me.GetType, "confirm", "confirm('Order " & empRecs(i + 2) & " already recording. Would you like to start a new one?')",True) 'If users clicks ok insertData() End If Other solutions are using the Click Event and a hidden field. But the problem is, I don't want the confirmbox to appear every time the button is clicked. Only when empRecs conatins an employee. Thanks for helping

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• Android: The concept for detecting changes of an opened file

  - by niko

  I wrote an application for video recording which stores the recording to a file. Currently I am looking for a way to implement some kind of "listener" to listen for file changes. The concept I would like to implement is the following: Check the file on a set period of time (for example one second), extract changes (get the data that was written in the last period) and do something with these data. I would be very thankful if anyone of you could give any suggestion or point to any useful resource that could help to solve the given problem.

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• Is an iPhone Call Recorder theoretically possible?

  - by Adam Dempsey

  NOTE: I know neither the iPhone SDK or Objective C, just wondering if possible. I know obviously it would have to be on a Jailbroken device anyway, but it is technically possible for a iPhone call recording application to be made, or is it not possible to hook into the calls or the audio input/output? I know obviously there would be no 'official' way of doing it and certainly not from an App Store application. And I know there are call recording apps which place outgoing calls through their own servers. Just wondering if the reason it doesn't exist yet is just because no-one has coded it or if it's not actually possible?

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• Thread won't stop when I want it to? (Java)

  - by Stuart

  I have a thread in my screen recording application that won't cooperate: package recorder; import java.awt.AWTException; import java.awt.Insets; import java.io.IOException; import javax.swing.JFrame; public class RepeatThread extends Thread { boolean stop; public volatile Thread recordingThread; JFrame frame; int count = 0; RepeatThread( JFrame myFrame ) { stop = false; frame = myFrame; } public void run() { while( stop == false ) { int loopDelay = 33; // 33 is approx. 1000/30, or 30 fps long loopStartTime = System.currentTimeMillis(); Insets insets = frame.getInsets(); // Get the shape we're recording try { ScreenRecorder.capture( frame.getX() + insets.left, frame.getY() + insets.top, frame.getWidth() - ( insets.left + insets.right ), frame.getHeight() - ( insets.top + insets.bottom ) ); } catch( AWTException e1 ) { // TODO Auto-generated catch block e1.printStackTrace(); } catch( IOException e1 ) { // TODO Auto-generated catch block e1.printStackTrace(); } // Add another picture long loopEndTime = System.currentTimeMillis(); int loopTime = (int )( loopEndTime - loopStartTime ); if( loopTime < loopDelay ) { try { sleep( loopDelay - loopTime ); // If we have extra time, // sleep } catch( Exception e ) { } // If something interrupts it, I don't give a crap; just // ignore it } } } public void endThread() { stop = true; count = 0; ScreenRecorder.reset(); // Once I get this annoying thread to work, I have to make the pictures // into a video here! } } It's been bugging me for ages. It periodically takes screenshots to the specified area. When you start recording, it hides (decativates) the window. On a Mac, when you give an application focus, any hidden windows will activate. In my class WListener (which I have confirmed to work), I have: public void windowActivated(WindowEvent e) { if(ScreenRecorder.recordingThread != null) { ScreenRecorder.recordingThread.endThread(); } } So what SHOULD happen is, the screenshot-taking thread stops when he clicks on the application. However, I must be brutally screwing something up, because when the thread is running, it won't even let the window reappear. This is my first thread, so I expected a weird problem like this. Do you know what's wrong?

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• C++ AMP Video Overview

  - by Daniel Moth

  I hope to be recording some C++ AMP screencasts for channel9 soon (you'll find them through my regular screencasts link on the left), and in all of them I will assume you have watched this short interview overview of C++ AMP.   Note: I think there were some technical problems with streaming so best to download the "High Quality WMV" or switch to progressive format. Comments about this post by Daniel Moth welcome at the original blog.

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• Integrating Data Mining into your BI Solution (Presentation)

  I recently gave a live meeting presentation to the UK User Group on Integrating Data Mining into your BI Solution.  In it I talk about and demo ways of using your data mining models inside Integration Services, Analysis Services and Reporting Services.  This is the first in a series of presentations I will be doing for the UG as I try to get the word out that Data Mining can be for the masses. You can download my deck and my line meeting recording from here.

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• Guest Post: Christian Finn: Is Facebook About to Become a Victim of its Own Success?

  - by Michael Snow

  12.00 Print 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Since we have a number of new members of the WebCenter Evangelist team - I thought it would be appropriate to close the week with the newest hire and leader of the global WebCenter Evangelists, Christian Finn, who has just joined the Red team after many years with the small technology company up in Redmond, WA. He gave an intro to himself in an earlier post this morning but his post below is a great example of how customer engagement takes on a life of its own in our global online connected and social digital ecosystem. Is Facebook About to Become a Victim of its Own Success? What if I told you that your brand could advertise so successfully, you wouldn’t have to pay for the ads? A recent campaign by Ford Motor Company for the Ford Focus featuring Doug the spokespuppet (I am not making this up) did just that—and it raises some interesting issues for marketers and social media alike in the brave new world of customer engagement that is the Social Web. Allow me to elaborate. An article in the Wall Street Journal last week—“Big Brands Like Facebook, But They Don’t Like to Pay” tells the story of Ford’s recently concluded online campaign for the 2012 Ford Focus. (Ford, by the way, under the leadership of people such as Scott Monty, has been a pioneer of effective social campaigns.) The centerpiece of the campaign was the aforementioned Doug, who appeared as a character on Facebook in videos and via chat. (If you are not familiar with Doug, you can see him in action here, and read the WSJ story here.) You may be thinking puppet ads are a sign of Internet Bubble 2.0 and want to stop now, but bear with me. The Journal reported that Ford spent about $95M on its overall Ford Focus campaign, with TV accounting for over $60M of that spend. The Internet buy for the campaign was just over $10M, which included ad buys to drive traffic to Facebook for people to meet and ‘Like’ Doug and some amount on Facebook ads, too, to promote Doug and by extension, the Ford Focus. So far, a fairly straightforward consumer marketing story in the Internet Era. Yet here’s the curious thing: once Doug reached 10,000 fans on Facebook, Ford stopped paying for Facebook ads. Doug had gone viral with people sharing his videos with one another; once critical mass was reached there was no need to buy more ads on Facebook. Doug went on to be Liked by over 43,000 people, and 61% of his fans said they would be more likely to consider buying a Focus. According to the article, Ford says Focus sales are up this year—and increasing sales is every marketer’s goal. And so in effect, Ford found its Facebook campaign so successful that it could stop paying for it, instead letting its target consumers communicate its messages for fun—and for free. Not only did they get a 3X increase in fans beyond their paid campaign, they had thousands of customers sharing their messages in video form for months. Since free advertising is the Holy Grail of marketing both old and new-- and it appears social networks have an advantage in generating that buzz—it seems reasonable to ask: what would happen to brands’ advertising strategies—and the media they use to engage customers, if this success were repeated at scale? It seems logical to conclude that, at least initially, more ad dollars would be spent with social networks like Facebook as brands attempt to replicate Ford’s success. Certainly Facebook ad revenues are on the rise—eMarketer expects Facebook’s ad revenues to quintuple by 2012 compared with 2009 levels, to nearly 2.9B. That’s bad news for TV and the already battered print media and good news for Facebook. But perhaps not so over the longer run. With TV buys, you have to keep paying to generate impressions. If Doug the spokespuppet is any guide, however, that may not be true for social media campaigns. After an initial outlay, if a social campaign takes off, the audience will generate more impressions on its own. Thus a social medium like Facebook could be the victim of its own success when it comes to ad revenue. It may be there is an inherent limiting factor in the ad spend they can capture, as exemplified by Ford’s experience with Dough and the Focus. And brands may spend much less overall on advertising, with as good or better results, than they ever have in the past. How will these trends evolve? Can brands create social campaigns that repeat Ford’s formula for the Focus with effective results? Can social networks find ways to capture more spend and overcome their potential tendency to make further spend unnecessary? And will consumers become tired and insulated from social campaigns, much as they have to traditional advertising channels? These are the questions CMOs and Facebook execs alike will be asking themselves in the brave new world of customer engagement. As always, your thoughts and comments are most welcome.

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• UPK Customer Success Story: The City and County of San Francisco

  - by karen.rihs(at)oracle.com

  The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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