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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Lack of Transparency in the Supply Chain Results in Inconsistent Reporting on Conflict Minerals

    - by Terri Hiskey
    May 31, 2014 was the official deadline for U.S.-listed companies to disclose use of conflict minerals to the SEC. Of the estimated 6,000 companies that were required to file audits of their tin, gold, tungsten or tantalum in their products, only 1,300 filed reports, and these results have revealed the ongoing challenges that many manufacturers are having complying with this legislation. An article authored by IDC analyst Heather Ashton,"Conflict Minerals Reporting Passes a Notable Milestone" notes that many leading companies such as Intel, Apple and HP filed their reports ahead of the deadline, but other companies are struggling with trying to trace their supply chain back to raw materials, especially as many non-U.S. based suppliers have no legal requirement to comply with the law since they are not U.S.-listed companies. This has resulted in widely varying levels of reporting from company to company. Check out the full article here. Are your customers experiencing the same pains?

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  • Oracle Cloud Applications Day 2013, grazie!

    - by claudiac.caramelli
    Un po' di numeri: 1 plenaria divisa su 2 sale, 4 sessioni parallele pomeridiane, più di 400 partecipanti. La giornata di lunedì ha visto una location piena di persone interessate al tema Cloud e al mondo Oracle. Un'altra nota positiva: l'hashtag #CloudDayIt è stato costantemente tra i primi posti dei trend topic della mattinata, grazie a tutti coloro che hanno twittato e retwittato le frasi più importanti della giornata, permettendo così che l'esperienza Oracle fosse ancora più complete! Perciò grazie a tutti coloro che hanno contribuito alla realizzazione di questo grande evento!

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  • Nordics OTN ACE Tour 2013 - Recap

    - by Mike Dietrich
    The Nordics OTN ACE Tour 2013 with stops in Stockholm, Ballerup/Copenhagen and Oslo is over. A very intense week with plenty of excellent presentations from Lonneke Dikmans, Sten Vesterli, Tim Hall and others. I'm always impressed how much those people know and how good they present. It's such a great learning experience. And there's always some time to talk about weired things apart from the Oracle cosmos. So thanks a lot, folks - it was a pleasure to travel with you. And many many thanks also to the people from ORCAN, DOUG and OUGN. Everything worked out so well. And thanks for the great gifts. the dinners, everything!!! Of course a special thanks to all the people who went to my presentations. Hope you've enjoyed it - and sorry for any overtiming But as Tim said yesterday in the Shuttle Bus back to the airport: "45 min slots don't work out at all" The final slide set about "Different Ways to Upgrade, Migrate and Consolidate into Oracle Database 12c including Oracle Multitenant, New Features and other stuff" can be downloaded via this link. Hope to see you all again soon - and let me know once you have successfully upgraded to Oracle Database 12c or in case you'd like to become one of our Upgrade Reference Customers. Cheers - Mike PS: One thing I couldn't really understand - why is that thing below not labeled simply GRAPE JUICE??? And who's honestly drinking that?

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  • CVE-2009-5022 Buffer Overflow vulnerability in LibTIFF

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2009-5022 Buffer Overflow vulnerability 6.8 LibTIFF Solaris 8 SPARC: 139093-03 X86: 139094-03 Solaris 9 SPARC: 125673-05 X86: 125674-05 Solaris 10 SPARC: 119900-13 X86: 119901-12 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Iterative and Incremental Principle Series 2: Finding Focus

    - by llowitz
    Welcome back to the second blog in a five part series where I recount my personal experience with applying the Iterative and Incremental principle to my daily life.  As you recall from part one of the series, a conversation with my son prompted me to think about practical applications of the Iterative and Incremental approach and I realized I had incorporated this principle in my exercise regime.    I have been a runner since college but about a year ago, I sustained an injury that prevented me from exercising.  When I was sufficiently healed, I decided to pick it up again.  Knowing it was unrealistic to pick up where I left off, I set a goal of running 3 miles or approximately for 30 minutes.    I was excited to get back into running and determined to meet my goal.  Unfortunately, after what felt like a lifetime, I looked at my watch and realized that I had 27 agonizing minutes to go!  My determination waned and my positive “I can do it” attitude was overridden by thoughts of “This is impossible”.   My initial focus and excitement was not sustained so I never met my goal.   Understanding that the 30 minute run was simply too much for me mentally, I changed my approach.   I decided to try interval training.  For each interval, I planned to walk for 3 minutes, then jog for 2 minutes, and finally sprint for 1 minute, and I planned to repeat this pattern 5 times.  I found that each interval set was challenging, yet achievable, leaving me excited and invigorated for my next interval.  I easily completed five intervals – or 30 minutes!!  My sense of accomplishment soared. What does this have to do with OUM?  Have you heard the saying -- “How do you eat an elephant?  One bite at a time!”?  This adage certainly applies in my example and in an OUM systems implementation.  It is easier to manage, track progress and maintain team focus for weeks at a time, rather than for months at a time.   With shorter milestones, the project team focuses on the iteration goal.  Once the iteration goal is met, a sense of accomplishment is experience and the team can be re-focused on a fresh, yet achievable new challenge.  Join me tomorrow as I expand the concept of Iterative and incremental by taking a step back to explore the recommended approach for planning your iterations.

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  • Oracle Spatial and Graph – A year in review

    - by Mandy Ho
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} What a great year for Oracle Spatial! Or shall I now say, Oracle Spatial and Graph, with our official name change this summer. There were so many exciting events and updates we had this year, and this blog will review and link to some of the events you may have missed over the year. We kicked off 2012 with our webinar: Situational Analysis at OnStar with Oracle Spatial and Graph. We collaborated with OnStar’s Emergency Strategy and Outreach expert, Jeff Joyner ,on how Onstar uses Google Earth Visualization, NAVTEQ data and Oracle Database to deliver fast, accurate emergency services to its customers. In the next webinar in our 2012 series, Oracle partner TARGUSinfo showcased how to build a robust, scalable and secure customer relationship management systems – with built-in mapping and spatial analysis, and deployed in the cloud. This is a very cool system using all Oracle technologies including Oracle Database and Fusion Middleware MapViewer. Attendees learned how to gather market insight, score prospects and customers and perform location analysis. The replay is available here. Our final webinar of the year focused on using Oracle Business Intelligence tools, along with Oracle Spatial and Graph to perform location-aware predictive analysis. Watch the webcast here: In June, we joined up with the Location Intelligence conference in Washington, DC, and had a very successful 2012 Oracle Spatial User Conference. Customers and partners from the US, as well as from EMEA and Asia, flew in to share experiences and ideas, and get technical updates from Oracle experts. Users were excited to hear about spatial-Exadata performance, and advances in MapViewer and BI. Peter Doolan of Oracle Public Sector kicked off the event with a great keynote, and US Census, NOAA, and Ordnance Survey Great Britain were just a few of the presenters. Presentation archive here. We recognized some of the most exceptional partners and customers for their contributions to advancing mainstream solutions using geospatial technologies. Planning for 2013’s conference has already started. Please contribute your papers for consideration here. http://www.locationintelligence.net/ We also launched a new Oracle PartnerNetwork Spatial Specialization – to enable partners to get validated in the marketplace for their expertise in taking solutions to market. Individuals can also get individual certifications. Learn more here. Oracle Open World was not to disappoint, with news regarding our next Oracle Spatial and Graph release, as well as the announcement of our new Oracle Spatial and Graph SIG board! Join the SIG today. One more exciting event as we look to 2013. Spatial and location technologies have a dedicated track at the January BIWA SIG Summit – on January 9-10 in Redwood Shores, CA. View the agenda and register here: www.biwasummit.org. We thank you for all your support during the year of 2012 and look towards an even more exciting 2013! Wishing you and your family a prosperous New Year and Happy Holidays!

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  • Why is Double.Parse so slow?

    - by alexhildyard
    I was recently investigating a bottleneck in one of my applications, which read a CSV file from disk using a TextReader a line at a time, split the tokens, called Double.Parse on each one, then shunted the results into an object list. I was surprised to find it was actually the Double.Parse which seemed to be taking up most of the time.Googling turned up this, which is a little unfocused in places but throws out some excellent ideas:It makes more sense to work with binary format directly, rather than coerce strings into doublesThere is a significant performance improvement in composing doubles directly from the byte stream via long intermediariesString.Split is inefficient on fixed length recordsIn fact it turned out that my problem was more insidious and also more mundane -- a simple case of bad data in, bad data out. Since I had been serialising my Doubles as strings, when I inadvertently divided by zero and produced a "NaN", this of course was serialised as well without error. And because I was reading in using Double.Parse, these "NaN" fields were also (correctly) populating real Double objects without error. The issue is that Double.Parse("NaN") is incredibly slow. In fact, it is of the order of 2000x slower than parsing a valid double. For example, the code below gave me results of 357ms to parse 1000 NaNs, versus 15ms to parse 100,000 valid doubles.            const int invalid_iterations = 1000;            const int valid_iterations = invalid_iterations * 100;            const string invalid_string = "NaN";            const string valid_string = "3.14159265";            DateTime start = DateTime.Now;                        for (int i = 0; i < invalid_iterations; i++)            {                double invalid_double = Double.Parse(invalid_string);            }            Console.WriteLine(String.Format("{0} iterations of invalid double, time taken (ms): {1}",                invalid_iterations,                ((TimeSpan)DateTime.Now.Subtract(start)).Milliseconds            ));            start = DateTime.Now;            for (int i = 0; i < valid_iterations; i++)            {                double valid_double = Double.Parse(valid_string);            }            Console.WriteLine(String.Format("{0} iterations of valid double, time taken (ms): {1}",                valid_iterations,                ((TimeSpan)DateTime.Now.Subtract(start)).Milliseconds            )); I think the moral is to look at the context -- specifically the data -- as well as the code itself. Once I had corrected my data, the performance of Double.Parse was perfectly acceptable, and while clearly it could have been improved, it was now sufficient to my needs.

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  • Introducing Oracle Multitenant

    - by OracleMultitenant
    0 0 1 1142 6510 Oracle Corporation 54 15 7637 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-language:JA;} The First Database Designed for the Cloud Today Oracle announced the general availability (GA) of Oracle Database 12c, the first database designed for the Cloud. Oracle Multitenant, new with Oracle Database 12c, is a key component of this – a new architecture for consolidating databases and simplifying operations in the Cloud. With this, the inaugural post in the Multitenant blog, my goal is to start the conversation about Oracle Multitenant. We are very proud of this new architecture, which we view as a major advance for Oracle. Customers, partners and analysts who have had previews are very excited about its capabilities and its flexibility. This high level review of Oracle Multitenant will touch on our design considerations and how we re-architected our database for the cloud. I’ll briefly describe our new multitenant architecture and explain it’s key benefits. Finally I’ll mention some of the major use cases we see for Oracle Multitenant. Industry Trends We always start by talking to our customers about the pressures and challenges they’re facing and what trends they’re seeing in the industry. Some things don’t change. They face the same pressures and the same requirements as ever: Pressure to do more with less; be faster, leaner, cheaper, and deliver services 24/7. Big companies have achieved scale. Now they want to realize economies of scale. As ever, DBAs are faced with the challenges of patching and upgrading large numbers of databases, and provisioning new ones.  Requirements are familiar: Performance, scalability, reliability and high availability are non-negotiable. They need ever more security in this threatening climate. There’s no time to stop and retool with new applications. What’s new are the trends. These are the techniques to use to respond to these pressures within the constraints of the requirements. With the advent of cloud computing and availability of massively powerful servers – even engineered systems such as Exadata – our customers want to consolidate many applications into fewer larger servers. There’s a move to standardized services – even self-service. Consolidation Consolidation is not new; companies have tried various different approaches to consolidation of databases in the cloud. One approach is to partition a powerful server between several virtual machines, one per application. A downside of this is that you have the resource and management overheads of OS and RDBMS per VM – that is, per application. Another is that you have replaced physical sprawl with virtual sprawl and virtual sprawl is still expensive to manage. In the dedicated database model, we have a single physical server supporting multiple databases, one per application. So there’s a shared OS overhead, but RDBMS process and memory overhead are replicated per application. Let's think about our traditional Oracle Database architecture. Every time we create a database, be it a production database, a development or a test database, what do we do? We create a set of files, we allocate a bunch of memory for managing the data, and we kick off a series of background processes. This is replicated for every one of the databases that we create. As more and more databases are fired up, these replicated overheads quickly consume the available server resources and this limits the number of applications we can run on any given server. In Oracle Database 11g and earlier the highest degree of consolidation could be achieved by what we call schema consolidation. In this model we have one big server with one big database. Individual applications are installed in separate schemas or table-owners. Database overheads are shared between all applications, which affords maximum consolidation. The shortcomings are that application changes are often required. There is no tenant isolation. One bad apple can spoil the whole batch. New Architecture & Benefits In Oracle Database 12c, we have a new multitenant architecture, featuring pluggable databases. This delivers all the resource utilization advantages of schema consolidation with none of the downsides. There are two parts to the term “pluggable database”: "pluggable", which is new, and "database", which is familiar.  Before we get to the exciting new stuff let’s discuss what hasn’t changed. A pluggable database is a fully functional Oracle database. It’s not watered down in any way. From the perspective of an application or an end user it hasn’t changed at all. This is very important because it means that no application changes are required to adopt this new architecture. There are many thousands of applications built on Oracle databases and they are all ready to run on Oracle Multitenant. So we have these self-contained pluggable databases (PDBs), and as their name suggests, they are plugged into a multitenant container database (CDB). The CDB behaves as a single database from the operations point of view. Very much as we had with the schema consolidation model, we only have a single set of Oracle background processes and a single, shared database memory requirement. This gives us very high consolidation density, which affords maximum reduction in capital expenses (CapEx). By performing management operations at the CDB level – “managing many as one” – we can achieve great reductions in operating expenses (OpEx) as well, but we retain granular control where appropriate. Furthermore, the “pluggability” capability gives us portability and this adds a tremendous amount of agility. We can simply unplug a PDB from one CDB and plug it into another CDB, for example to move it from one SLA tier to another. I'll explore all these new capabilities in much more detail in a future posting.  Use Cases We can identify a number of use cases for Oracle Multitenant. Here are a few of the major ones. 0 0 1 113 650 Oracle Corporation 5 1 762 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-language:JA;} Development / Testing where individual engineers need rapid provisioning and recycling of private copies of a few "master test databases" Consolidation of disparate applications using fewer, more powerful servers Software as a Service deploying separate copies of identical applications to individual tenants Database as a Service typically self-service provisioning of databases on the private cloud Application Distribution from ISV / Installation by Customer Eliminating many typical installation steps (create schema, import seed data, import application code PL/SQL…) - just plug in a PDB! High volume data distribution literally via disk drives in envelopes distributed by truck! - distribution of things like GIS or MDM master databases …various others! Benefits Previous approaches to consolidation have involved a trade-off between reductions in Capital Expenses (CapEx) and Operating Expenses (OpEx), and they’ve usually come at the expense of agility. With Oracle Multitenant you can have your cake and eat it: Minimize CapEx More Applications per server Minimize OpEx Manage many as one Standardized procedures and services Rapid provisioning Maximize Agility Cloning for development and testing Portability through pluggability Scalability with RAC Ease of Adoption Applications run unchanged It’s a pure deployment choice. Neither the database backend nor the application needs to be changed. In future postings I’ll explore various aspects in more detail. However, if you feel compelled to devour everything you can about Oracle Multitenant this very minute, have no fear. Visit the Multitenant page on OTN and explore the various resources we have available there. Among these, Oracle Distinguished Product Manager Bryn Llewellyn has written an excellent, thorough, and exhaustively detailed White Paper about Oracle Multitenant, which is available here.  Follow me  I tweet @OraclePDB #OracleMultitenant

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  • O'Reilly 50% off selected Training Kit Ebooks to July 5, 2012 at 23:59 PT

    - by TATWORTH
    At http://shop.oreilly.com/category/deals/msp-training-kit-owo.do?code=WKMSPTK, there is 50% off a selection of Microsoft Press Training Kit ebooks" Make the most of your study time with Microsoft Press Training Kit ebooks. Work at your own pace through a series of lessons and reviews that fully cover exam objectives. Then, reinforce and apply your knowledge to real-world case scenarios and practice exercises to maximize your performance on the exams. For one week only, you can save 50% on these ebooks"

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  • Oracle ties social, CRM, analytics products to customer experience

    - by Richard Lefebvre
    Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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  • Using Wordpress as a client to GeeksWithBlogs

    - by Malcolm Anderson
    I am really missing the tools in wordpress, that seem to be absent from GeeksWithBlogs [GWB].   The biggest two are being able to store drafts and being able to set a publish date.   I have done a little research on google I have not been able to find anyone saying that they have used Wordpress as a client for GWB, let alone a how-to.  Anyone got any clues or suggestions?

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  • The Business Value of Global HCM

    Jay Richey, Director, HCM Product Marketing discusses the challenges that organizations are facing in managing a global workforce and how Oracle's HCM solutions can help customers get the most out of their investment.

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  • Integrating Global Knowledge Software and the Future of UPK

    With the acquisition of Global Knowledge Software, SAP and Oracle customers are wondering about the future of Oracle User Productivity Kit (UPK). Tune into this conversation with Sonny Singh, Senior Vice President, Product and Industries Business Unit to learn why Oracle purchased Global Knowledge Software, how an SAP solution fits into an Oracle strategy, and what that means for the future of UPK – the end user training and implementation solution for accelerating user adoption, ensuring the success of enterprise applications, and making organizations productive from day one!

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  • Master Data Management Update

    Oracle's Master Data Management suite has seen remarkable development progress in the past year and a half. Leveraging out-of-the-box integration to applications provided by Application Integration Architecture, the cost, risk and time it takes to implement an MDM solution has been cut in half. Oracle Applications are now 'MDM Aware', Data Quality tools have reached state-of-the-art status, and new hubs are coming on line. In this AppsCast, Pascal Laik, VP MDM Products discusses this progress, what it means for Oracle customers, and where we are going from here.

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  • Architects, Leadership, and Influence

    - by Bob Rhubart
    Technical expertise is a given for architects. In addition to solid development experience, extensive knowledge of technical trends, tools, standards, and methodolgies (not to mention business accumen) provides the foundation for the decisions the architect must make in the effort to get all the pieces to work together. But even superior technical chops can't overcome a lack of leadership. Leadership is about influence: the ability to effectively communicate — to sell your ideas and defend your decisions in a manner that affects the decisions of the people around you. Leadership and influence are especially important in situations in which the architect may not have the authority to simply tell people what to do. And even when the architect has that kind of authority, influential leadership can mean the difference between gaining real buy-in and support from colleagues and stakeholders, and settling for their grudging acceptance (or worse). Guess which outcome is likely to produce the best results. In a previous post I presented some examples of the kind of criticism that is leveled at architects, a great deal of which can be attributed to a lack of leadership and influence on the part of the targets of that criticism. So it was serendipitous that I recently ran across a post on the Harvard Business Review blog written by Chris Musselwhite and Tammie Plouffe. That post, When Your Influence Is Ineffective, includes this: [I]nfluence becomes ineffective when individuals become so focused on the desired outcome that they fail to fully consider the situation. While the influencer may still gain the short-term desired outcome, he or she can do long-term damage to personal effectiveness and the organization, as it creates an atmosphere of distrust where people stop listening, and the potential for innovation or progress is diminished. The need to "see the big picture" is a grossly reductive assesement of the architect's responsibilities — but that doesn't mean it's not true. That big picture perspective must encompass both the technological elements of the architecture and the elements responsible for implementing those technologies in compliance with the prescribed architecture. Technologies may be tempermental, but they don't have personalities or egos, and they are unlikely to carry a grudge — not yet, anyway (Hello, Skynet!).  Effective leadership and the ability to influence people can help to ensure that all the pieces fit and that they work together, today and tomorrow.

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  • BizTalk&ndash;Mapping repeating EDI segments using a Table Looping functoid

    - by Bill Osuch
    BizTalk’s HIPAA X12 schemas have several repeating date/time segments in them, where the XML winds up looking something like this: <DTM_StatementDate> <DTM01_DateTimeQualifier>232</DTM01_DateTimeQualifier> <DTM02_ClaimDate>20120301</DTM02_ClaimDate> </DTM_StatementDate> <DTM_StatementDate> <DTM01_DateTimeQualifier>233</DTM01_DateTimeQualifier> <DTM02_ClaimDate>20120302</DTM02_ClaimDate> </DTM_StatementDate> The corresponding EDI segments would look like this: DTM*232*20120301~ DTM*233*20120302~ The DateTimeQualifier element indicates whether it’s the start date or end date – 232 for start, 233 for end. So in this example (an X12 835) we’re saying the statement starts on 3/1/2012 and ends on 3/2/2012. When you’re mapping from some other data format, many times your start and end dates will be within the same node, like this: <StatementDates> <Begin>20120301</Begin> <End>20120302</End> </StatementDates> So how do you map from that and create two repeating segments in your destination map? You could connect both the <Begin> and <End> nodes to a looping functoid, and connect its output to <DTM_StatementDate>, then connect both <Begin> and <End> to <DTM_StatementDate> … this would give you two repeating segments, each with the correct date, but how to add the correct qualifier? The answer is the Table Looping Functoid! To test this, let’s create a simplified schema that just contains the date fields we’re mapping. First, create your input schema: And your output schema: Now create a map that uses these two schemas, and drag a Table Looping functoid onto it. The first input parameter configures the scope (or how many times the records will loop), so drag a link from the StatementDates node over to the functoid. Yes, StatementDates only appears once, so this would make it seem like it would only loop once, but you’ll see in just a minute. The second parameter in the functoid is the number of columns in the output table. We want to fill two fields, so just set this to 2. Now drag the Begin and End nodes over to the functoid. Finally, we want to add the constant values for DateTimeQualifier, so add a value of 232 and another of 233. When all your inputs are configured, it should look like this: Now we’ll configure the output table. Click on the Table Looping Grid, and configure it to look like this: Microsoft’s description of this functoid says “The Table Looping functoid repeats with the looping record it is connected to. Within each iteration, it loops once per row in the table looping grid, producing multiple output loops.” So here we will loop (# of <StatementDates> nodes) * (Rows in the table), or 2 times. Drag two Table Extractor functoids onto the map; these are what are going to pull the data we want out of the table. The first input to each of these will be the output of the TableLooping functoid, and the second input will be the row number to pull from. So the functoid connected to <DTM01_DateTimeQualifier> will look like this: Connect these two functoids to the two nodes we want to populate, and connect another output from the Table Looping functoid to the <DTM_StatementDate> record. You should have a map that looks something like this: Create some sample xml, use it as the TestMap Input Instance, and you should get a result like the XML at the top of this post. Technorati Tags: BizTalk, EDI, Mapping

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  • How To: Drag & Drop in einer APEX Kalenderregion

    - by carstenczarski
    Wussten Sie schon, dass Sie Einträge in einer APEX-Kalenderregion mit Drag & Drop verschieben können - ganz wie in bekannten Anwendungen wie Microsoft Outlook oder Mozilla Thunderbird? Und dazu müssen Sie noch nicht einmal aufwändiges JavaScript programmieren - APEX bringt nahezu alles nötige out-of-the-box mit. Lesen Sie in unserem aktuellen Tipp, wie Sie Drag & Drop in einer APEX-Kalenderregion aktivieren - und das in wenigen Minuten. Übrigens: Schon zum APEX-Entwicklertag angemeldet ...?

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  • How To: Using SimpleMembserhipProvider with MySql Connector/Net.

    - by Francisco Tirado
    Now on Connector/Net 6.9 the users will have the ability to use SimpleMembership Provider on MVC4 templates. The configuration is very simple and also have compatibility with OAuth, in this post we'll explain step by step how to configure it in a MVC 4 Web Application. Requirements  The requirements to use SimpleMembership with Connector/Net are: Install Connector/Net 6.9, or download the No Install version. Net Framework 4.0 or greater. MVC 4  Visual Studio 2012 or newer version Creating and configuring a new project In this example we'll use VS2012 to create the project basis on the Internet Aplication template and using Entity Framework to manage the User model. Open VS 2012 and create a new project, we'll create a new MVC 4 Web Application and configure the project to use Net Framework 4.5. Type a name for the project and then click “Ok”. In the next dialog we'll choose the “Internet Application” template and use Razor as engine without creating a test project. Click “Ok” to continue. Now we have a new project with the templates necessaries to run a Web Application with the default values. We'll use the current files to continue working. If you have installed Connector/Net you can skip this step, if you don't have installed but you're planning to do it, please install it and continue with the next step. If you're using the No Install version of Connector/Net we'll need to add the references to our project, the assemblies needed are: MySql.Data, MySql.Data.Entities and MySql.Web. Be sure that the assemblies chosen match the Net Framework version used in our project and the MySql.Data.Entities is compatible with EF5 (EF5 is the default added by the project). Now open the “web.config” file, and under the <connectionStrings> node add a connection string that points to a MySql instance. We'll use the following connection configuration: <add name="MyConnection" connectionString="server=localhost;UserId=root;password=pass;database=MySqlSimpleMembership;" providerName="MySql.Data.MySqlClient"/> Under the node <system.web> we'll add the following configuration: <membership defaultProvider="MySqlSimpleMembershipProvider"><providers><clear/><add name="MySqlSimpleMembershipProvider" type="MySql.Web.Security.MySqlSimpleMembershipProvider,MySql.Web,Version=6.9.3.0,Culture=neutral,PublicKeyToken=c5687fc88969c44d" applicationName="MySqlSimpleMembershipTest" description="MySQLdefaultapplication" connectionStringName="MyConnection"  userTableName="UserProfile" userIdColumn="UserId" userNameColumn="UserName" autoGenerateTables="True"/></providers></membership> In the previous configuration the mandatory properties are: connectionStringName, userTableName, userIdColumn, userNameColumn and autoGenerateTables. If the other properties are not provided a default value is set to it but if the mandatory properties are not set a ProviderException will be thrown. The valid properties for the MySqlSimpleMembership are the same used for MySqlMembership plus the mandatory fields. UserTableName: Name of the table where will be stored the user, this table is independent from the schema generated by the provider and can be edited later by the user. UserId: name of the column that will store the id for the records in the userTableName. UserName : name of the column that will store the name/user for the records in the userTableName. The connectionStringName property must match a connection string defined in web.config file. Once the configuration is done in web.config, we need to be sure that our database context for the Users Table point to the right connection string. In our case we just need to update the class UsersContext in the file AcountModel.cs in the Models folder. The file also contains the UserProfile class which match the configuration for our UserTable. Other class that needs to be updated is the SimpleMembershipInitializer in the file InitializeSimpleMembershipAttribute.cs in the Filters folder. In that class we'll see a call to the method “WebSecurity.InitializeDatabaseConnection”, in that call is where we need to update the parameters to match our configuration. If the database that you configure in your connection string doesn't exists, you need to create it empty. Now we're ready to run our web application, press F5 or the Run button in the tool bar. You'll see the following screen: If you go to your database used by the application you'll see some tables created, now we are using SimpleMembership. Now create a user, click on “Register” at the top-right in the web page. Type your user name and password, then click on “Register”. You'll be redirected to the home page and you'll see the name of your user at the top-right page. If you take a look on the tables just created in your database you will find the data about the user you just register. In our case the tables that contains the information are UserProfile and Webpages_Membership.  Configuring OAuth Other option to access your website will be using OAuth, so you can validate an user using an external account like Facebook, Twitter, Google, etc. In this post we'll enable the authentication for Google account in our application. Go to the class AuthConfig.cs in the folder App_Start. In the method “RegisterAuth” uncomment the last line where is the call to the method “OauthWebSecurity.RegisterGoogleClient”. Run the application. Once the application is running click on “Login”. You will see at the right side the option to login using a Google account, click on “Google”.  You will be asked for Google credentials. If your login is successful you'll see a message asking for your approval to give permission to your site to access your information. Click on “Accept”. Now a page to register your user will be shown, click on “Register”. Now your new user is logged in in your application. You can take a look of the user information created in the tables  UserProfile and Webpages_OauthMembership. If you want to use another external option to authenticate users you must enable the client in the same class where we enable the Google authentication, but for others providers is mandatory to register your Application in their site. Once you have register your application they will give you a token/key and the id for your application, that information you're going to use it to register the client. Thanks for reading.

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  • Early Adopters of Oracle Enterprise Manager 12c Report Agility and Productivity Benefits

    - by Anand Akela
    Earlier this month at the Oracle Open World 2012, we celebrated the first anniversary of Oracle Enterprise Manager 12c . Early adopters of  Oracle Enterprise manager 12c have benefited from its federated self-service access to complete application stacks, automated provisioning, elastic scalability, metering, and charge-back capabilities. Crimson Consulting Group recently interviewed multiple early adopters of Oracle Enterprise Manager 12c and captured their finding in a white Paper "Real-World Benefits of Private Cloud: Early Adopters of Oracle Enterprise Manager 12c Report Agility and Productivity Gains".  Here is summary of the finding :- On October 25th at 10 AM pacific time, Kirk Bangstad from the Crimson Consulting group will join us in a live webcast and share what learnt from the early adopters of Oracle Enterprise Manager 12c. Don't miss this chance to hear how private clouds could impact your business and ask questions from our experts. Webcast: Real-World Benefits of Private Cloud Early Adopters of Oracle Enterprise Manager 12c Report Agility and Productivity Benefits Date: Thursday, October 25, 2012 Time: 10:00 AM PDT | 1:00 PM EDT Register Today All attendees will receive the White Paper: Real-World Benefits of Private Cloud: Early Adopters of Oracle Enterprise Manager 12c Report Agility and Productivity Gains. Stay Connected Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Oracle Hosts Successful PeopleSoft Customer Advisory Board Meetings

    - by Mark.Hoernemann
    Last week, Oracle hosted the annual Customer Advisory Board meetings for various PeopleSoft applications, including the PeopleTools CAB.  The three day event at the Oracle headquarters brought together over 90 customers, with over 170 representatives taking part.  This was the largest CAB event PeopleSoft has had to date.  The focus of the event was to share our vision for PeopleSoft, and gain valuable input from our customer base on our direction and focus areas.  The customer feedback we received for the event was extremely positive, matching the sentiment on our side.  The information our CAB members provided was excellent; it will help ensure that we focus on the areas that matter most to our customers.   I’d like to thank all the customers that took the time out of their schedules to hear where we’re looking to go in the future, and provide guidance on how we can best assist our customer base on remaining successful in the marketplace.

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  • ADF version of "Modern" dialog windows

    - by Martin Deh
    It is no surprise with the popularity of the i-devices (iphone, ipad), that many of the iOS UI based LnF (look and feel) would start to inspire web designers to incorporate the same LnF into their web sites.  Take for example, a normal dialog popup.  In the iOS world, the LnF becomes a bit more elegant by add just a simple element as a "floating" close button: In this blog post, I will describe how this can be accomplished using OOTB ADF components and CSS3 style elements. There are two ways that this can be achieved.  The easiest way is to simply replace the default image, which looks like this, and adjust the af|panelWindow:close-icon-style skin selector.   Using this simple technique, you can come up with this: The CSS code to produce this effect is pretty straight forward: af|panelWindow.test::close-icon-style{    background-image: url("../popClose.gif");    line-height: 10px;    position: absolute;    right: -10px;    top: -10px;    height:38px;    width:38px;    outline:none; } You can see from the CSS, the position of the region, which holds the image, is relocated based on the position based attributes.  Also, the addition of the "outline" attribute removes the border that is visible in Chrome and IE.  The second example, is based on not having an image to produce the close button.  Like the previous sample, I will use the OOTB panelWindow.  However, this time I will use a OOTB commandButton to replace the image.  The construct of the components looks like this: The commandButton is positioned first in the hierarchy making the re-positioning easier.  The commandButton will also need a style class assigned to it (i.e. closeButton), which will allow for the positioning and the over-riding of the default skin attributes of a default button.  In addition, the closeIconVisible property is set to false, since the default icon is no longer needed.  Once this is done, the rest is in the CSS.  Here is the sample that I created that was used for an actual customer POC: The CSS code for the button: af|commandButton.closeButton, af|commandButton.closeButton af|commandButton:text-only{     line-height: 10px;     position: absolute;     right: -10px;     top: -10px;     -webkit-border-radius: 70px;     -moz-border-radius: 70px;     -ms-border-radius: 70px;     border-radius: 70px;     background-image:none;     border:#828c95 1px solid;     background-color:black;     font-weight: bold;     text-align: center;     text-decoration: none;     color:white;     height:30px;     width:30px;     outline:none; } The CSS uses the border radius to create the round effect on the button (in IE 8, since border-radius is not supported, this will only work with some added code). Also, I add the box-shadow attribute to the panelWindow style class to give it a nice shadowing effect.

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  • Walkthrough: Scheduling jobs using Quartz.net &ndash; Part 1: What is Quartz.Net?

    - by Tarun Arora
    Quartz.NET is a full-featured, open source enterprise job scheduling system written in .NET platform that can be used from smallest apps to large scale enterprise systems. What is the problem that we trying to address? I want to schedule the execution of a task but only when something happens. Let’s call that something a trigger, so... if the trigger is met => execute the task. Sounds simple, why not use windows task scheduler for this? Well, windows task scheduler is great for tasks where the trigger can be easily defined. With windows task scheduler will you be able to schedule a task to run on every working day according to the UK calendar (exclude all weekends & bank holidays) without either writing the logic for day check in the task or a wrapper script calling into the task. The task should just contain the execution logic and should not have anything to do with the schedule for execution; Quartz.net allows you to achieve this and lots more. A quartz.net trigger gives you the flexibility for task invocation based on the following triggers, 1. at a certain time of day (to the millisecond) 2. on certain days of the week 3. on certain days of the month 4. on certain days of the year 5. not on certain days listed within a registered Calendar (such as business holidays) 6. repeated a specific number of times 7. repeated until a specific time/date 8. repeated indefinitely 9. repeated with a delay interval Did 8 – repeat indefinitely just ring a bell? I’ll be covering that in the future post. Using Quartz.net as a windows service You can have Quartz.net run as a standalone instance within its own .NET virtual machine instance via .NET Remoting. Let’s take a look at typical application architecture. In the figure below, I have the application tier set up on Machine 1, database set up on Machine 2 and Quartz.net set up on Machine 3 which is normally the architecture for most (if not all) enterprise applications. Figure 1 -  Typical Application architecture while using Quartz.net as a windows service What other options do I have if I don’t want to use Quartz.net? Quartz.net is just one of the many job scheduling services. Have a look at this comprehensive list of free and paid enterprise job scheduling software along with their feature comparison. http://en.wikipedia.org/wiki/List_of_job_scheduler_software This was first in the series of posts on enterprise scheduling using Quartz.net, in the next post I’ll be covering how to Install Quartz.net as a windows service. Thank you for taking the time out and reading this blog post. If you enjoyed the post, remember to subscribe to http://feeds.feedburner.com/TarunArora. Stay tuned!

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