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  • Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

    - by Richard Lefebvre
    As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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  • Getting started with tuning your SOA/BPM database using AWR

    - by Mark Nelson
    In order to continue to get good performance from your SOA or BPM 11g server, you will want to periodically check your database – the one you are storing your SOAINFRA schema in – to see if there are any performance issues there. This article provides a very brief introduction to the use of the Automatic Workload Repository (AWR) in the Oracle Database and what to look for in the reports for your SOA/BPM environment. READ MORE >>

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  • We are Cool Oraclites : Selfie Contest Part 1 by PSG College of Technology

    - by Nadiya
    Excitement,Happiness,Fun and frolic all around.We students from PSG College of Technology Coimbatore are all set to enter a new phase in life.Crossover from Campus to Corporate,Crossover from naughtiness to professionalism.Anxiety all around,but yes we are sure our journey to awesomeness is about to begin.We are going to be a part of an Organization we dreamt off..Our dreams are taking colors and we are all set to fly.Here we come with millions of hopes and dreams all the way from PSG to Oracle .

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  • What are Social CRM Applications?

    Listen to Anthony Lye, Senior Vice President of CRM, discuss how Oracle's Social CRM Applications combine powerful enterprise applications and the latest in social networking with Web 2.0 technology to dramatically improve end user productivity.

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  • New ZFS Encryption features in Solaris 11.1

    - by darrenm
    Solaris 11.1 brings a few small but significant improvements to ZFS dataset encryption.  There is a new readonly property 'keychangedate' that shows that date and time of the last wrapping key change (basically the last time 'zfs key -c' was run on the dataset), this is similar to the 'rekeydate' property that shows the last time we added a new data encryption key. $ zfs get creation,keychangedate,rekeydate rpool/export/home/bob NAME PROPERTY VALUE SOURCE rpool/export/home/bob creation Mon Mar 21 11:05 2011 - rpool/export/home/bob keychangedate Fri Oct 26 11:50 2012 local rpool/export/home/bob rekeydate Tue Oct 30 9:53 2012 local The above example shows that we have changed both the wrapping key and added new data encryption keys since the filesystem was initially created.  If we haven't changed a wrapping key then it will be the same as the creation date.  It should be obvious but for filesystems that were created prior to Solaris 11.1 we don't have this data so it will be displayed as '-' instead. Another change that I made was to relax the restriction that the size of the wrapping key needed to match the size of the data encryption key (ie the size given in the encryption property).  In Solaris 11 Express and Solaris 11 if you set encryption=aes-256-ccm we required that the wrapping key be 256 bits in length.  This restriction was unnecessary and made it impossible to select encryption property values with key lengths 128 and 192 when the wrapping key was stored in the Oracle Key Manager.  This is because currently the Oracle Key Manager stores AES 256 bit keys only.  Now with Solaris 11.1 this restriciton has been removed. There is still one case were the wrapping key size and data encryption key size will always match and that is where they keysource property sets the format to be 'passphrase', since this is a key generated internally to libzfs and to preseve compatibility on upgrade from older releases the code will always generate a wrapping key (using PKCS#5 PBKDF2 as before) that matches the key length size of the encryption property. The pam_zfs_key module has been updated so that it allows you to specify encryption=off. There were also some bugs fixed including not attempting to load keys for datasets that are delegated to zones and some other fixes to error paths to ensure that we could support Zones On Shared Storage where all the datasets in the ZFS pool were encrypted that I discussed in my previous blog entry. If there are features you would like to see for ZFS encryption please let me know (direct email or comments on this blog are fine, or if you have a support contract having your support rep log an enhancement request).

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  • KScope 2014 Preview: Debra Lilley - The Learning Never Stops

    - by OTN ArchBeat
    When it comes to business travel Oracle ACE Director Debra Lilley never seems to stand still. The same can be said for her approach to sharpening her professional skills. In this interview Debra talks about the role ODTUG Kscope 2104 will play in her ongoing technical education, and about Kscope's efforts to get a new generation of IT professionals off to a great start. Connect with Debra Lilley

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  • Gain Visibility

    This Industry AppsCast will discuss the importance of visibility across all projects enterprise wide and how Oracle's Primavera PPM solutions provides transparency into project status performance across all projects in your portfolio.

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  • Master Data Management for Product Data

    In this AppsCast, Hardeep Gulati, VP PLM and PIM Product Strategy discusses the benefits companies are getting from Product MDM, more details about Oracle Product Hub solution and the progress, and where we are going from here.

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  • On Demand Membership & Specialization Certificates

    - by Cinzia Mascanzoni
    Did you know that partners can download OPN Membership Level certificates, as well as Specialization and Oracle Exastack program certificates as they need them? Invite partners to click here to access “My Company Certificates.” They can use their certificates to promote their company’s achievements to customers and prospects.

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  • The Learning Map

    - by user12652314
    Danny Hillis has always been a favorite since he opened the first Java Day back in 1995. Now it's great to see him talking about the challenge we are just about to address with our new "Learning Exchange" Industry Solution which brings all the power of Oracle technology to the address the challenge for lifelong learners. The current thought is to launch it at the Edu tech event at CES along with a special dinner reception with our content friends at Digital Hollywood. Stay tuned.

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  • A Customer's Experience Using DBI

    Cliff speaks with Kyle Lambert, Vice President, Information Solutions from John I. Haas, Inc. about his decision to use Oracle's DBI Solution and the value his organization is receiving from this application.

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  • S11 launched

    - by unixman
    Now that Oracle Solaris 11 is out, its time to do 2 things -- 1) Its time to see what's in it, what's new and why its important, and then assess why it might make sense to begin evaluating it for your needs and 2) Its time to acknowledge, give thanks to and congratulate all the R&D personnel, architects, engineers, designers and testers who've put in so much effort and energy into helping make Solaris 11 (and SunOS 5.11) what it has become -- starting way back circa 2004 and, more importantly, culminating in the recent years and months -- staying focused on the execution, unwavering in the face of various challenges. For #1 above, here are a few good things to get going with - Watch the product launch replay - Visit the Solaris 11 Spotlight section on oracle.com - Get comfortable through introductory videos and detailed "how-to" guides (ex: how to create and publish IPS packages), white papers on the new default root file system, ZFS, and reap the benefits brought on by the fundamental shift in easing the administration experience - Look at the next level of software lifecycle management that is enabled by technologies such as Automated Installer and Image Packaging System -- that dramatically address patch management-related challenges - Understand how we continue to innovate in areas of service intelligence, reliability and availability - Start to evaluate enhancements in virtualization capabilities -- whether influenced by the need to consolidate or motivated by the need to have increased service mobility across physical systems, leveraging hardware-level abstractions - Gain more control over your network-centric services through enhancements in network resource management, observability and I/O performance - Look beyond your existing infrastructure with confidence that you can re-host and transition to newer systems with the use of Solaris 10 zones running on top of Solaris 11 - Relish in the fact that you can do all this, get your data to be secure and encrypted and more, on both, SPARC and x86-based systems. - Stay informed by keeping an eye on relevant blogs, which we've begun turning up recently. - Go through a hands-on lab - Sign up to take a class or just opt to watch various videos to begin to raise your comfort level with these technologies For #2 above -- There are many ways to do that. One way is to just say "thanks" with an email, a post, or a simple card,  similar to this one seen at a Barnes and Noble store recently.  The front of the card is followed by what's inside... and as the saying goes, now more then ever "it's what's inside that counts" And here's the inside of the card: So, what are you waiting for ? Go download and try it out, and please let us know what you think of it!

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  • Twitter Feed

    - by ferhat
    new TWTR.Widget({ version: 2, type: 'search', search: 'ORCL_InfraRed', interval: 10000, title: 'Inside news and all the buzz about Sun x86 Clustered Systems.', subject: 'Oracle InfraRed', width: 'auto', height: 300, theme: { shell: { background: '#ff0000', color: '#ffffff' }, tweets: { background: '#ffffff', color: '#444444', links: '#1985b5' } }, features: { scrollbar: false, loop: true, live: true, hashtags: true, timestamp: true, avatars: true, toptweets: true, behavior: 'default' } }).render().start();

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  • Cover Feature: "United Development"

    Developers need solutions, and there's no shortage of language and technology choices. Whether you're making development choices for applications that connect with legacy mainframe systems or new Web 2.0-enabled applications, standards and integration are key. Read about the standards-based tools and development solutions from Oracle that integrate your business processes.

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  • CRM On Demand Disconnected Mobile Sales for Life Sciences (iSales) is available

    - by Richard Lefebvre
    The much awaited CRMOD Disconnected Mobile Sales for Life Sciences (iSales) is now available! Oracle CRM On Demand Disconnected Mobile Sales for Life Sciences provides a flexible CRM solution for the iPad platform. It provides world-class productivity for pharmaceutical sales in disconnected and connected environments. Take a look at the Product Data Sheet and contact your local CRM onDemand sales representative for further information.

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  • OTN Developer Days in the Nordics - Helsinki, Oslo, Stockholm, and Copenhagen

    - by alexismp
    OTN Developers Day are on tour all year long and they are coming to Finland, Norway, Sweden and Denmark with a "Modern Enterprise Java Development" agenda. The dates are as follows (events take place in Oracle offices) : 22.11.2011 – Helsinki 23.11.2011 – Oslo 24.11.2011 – Stockholm 25.11.2011 – Copenhagen This is a free, day-long event covering Java EE 6, GlassFish, WebLogic, TopLink, Coherence, tools and more. See you there!

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  • The Minimalist's Approach to Content Governance

    - by Kellsey Ruppel
    This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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  • Query optimization using composite indexes

    - by xmarch
    Many times, during the process of creating a new Coherence application, developers do not pay attention to the way cache queries are constructed; they only check that these queries comply with functional specs. Later, performance testing shows that these perform poorly and it is then when developers start working on improvements until the non-functional performance requirements are met. This post describes the optimization process of a real-life scenario, where using a composite attribute index has brought a radical improvement in query execution times.  The execution times went down from 4 seconds to 2 milliseconds! E-commerce solution based on Oracle ATG – Endeca In the context of a new e-commerce solution based on Oracle ATG – Endeca, Oracle Coherence has been used to calculate and store SKU prices. In this architecture, a Coherence cache stores the final SKU prices used for Endeca baseline indexing. Each SKU price is calculated from a base SKU price and a series of calculations based on information from corporate global discounts. Corporate global discounts information is stored in an auxiliary Coherence cache with over 800.000 entries. In particular, to obtain each price the process needs to execute six queries over the global discount cache. After the implementation was finished, we discovered that the most expensive steps in the price calculation discount process were the global discounts cache query. This query has 10 parameters and is executed 6 times for each SKU price calculation. The steps taken to optimise this query are described below; Starting point Initial query was: String filter = "levelId = :iLevelId AND  salesCompanyId = :iSalesCompanyId AND salesChannelId = :iSalesChannelId "+ "AND departmentId = :iDepartmentId AND familyId = :iFamilyId AND brand = :iBrand AND manufacturer = :iManufacturer "+ "AND areaId = :iAreaId AND endDate >=  :iEndDate AND startDate <= :iStartDate"; Map<String, Object> params = new HashMap<String, Object>(10); // Fill all parameters. params.put("iLevelId", xxxx); // Executing filter. Filter globalDiscountsFilter = QueryHelper.createFilter(filter, params); NamedCache globalDiscountsCache = CacheFactory.getCache(CacheConstants.GLOBAL_DISCOUNTS_CACHE_NAME); Set applicableDiscounts = globalDiscountsCache.entrySet(globalDiscountsFilter); With the small dataset used for development the cache queries performed very well. However, when carrying out performance testing with a real-world sample size of 800,000 entries, each query execution was taking more than 4 seconds. First round of optimizations The first optimisation step was the creation of separate Coherence index for each of the 10 attributes used by the filter. This avoided object deserialization while executing the query. Each index was created as follows: globalDiscountsCache.addIndex(new ReflectionExtractor("getXXX" ) , false, null); After adding these indexes the query execution time was reduced to between 450 ms and 1s. However, these execution times were still not good enough.  Second round of optimizations In this optimisation phase a Coherence query explain plan was used to identify how many entires each index reduced the results set by, along with the cost in ms of executing that part of the query. Though the explain plan showed that all the indexes for the query were being used, it also showed that the ordering of the query parameters was "sub-optimal".  Parameters associated to object attributes with high-cardinality should appear at the beginning of the filter, or more specifically, the attributes that filters out the highest of number records should be placed at the beginning. But examining corporate global discount data we realized that depending on the values of the parameters used in the query the “good” order for the attributes was different. In particular, if the attributes brand and family had specific values it was more optimal to have a different query changing the order of the attributes. Ultimately, we ended up with three different optimal variants of the query that were used in its relevant cases: String filter = "brand = :iBrand AND familyId = :iFamilyId AND departmentId = :iDepartmentId AND levelId = :iLevelId "+ "AND manufacturer = :iManufacturer AND endDate >= :iEndDate AND salesCompanyId = :iSalesCompanyId "+ "AND areaId = :iAreaId AND salesChannelId = :iSalesChannelId AND startDate <= :iStartDate"; String filter = "familyId = :iFamilyId AND departmentId = :iDepartmentId AND levelId = :iLevelId AND brand = :iBrand "+ "AND manufacturer = :iManufacturer AND endDate >=  :iEndDate AND salesCompanyId = :iSalesCompanyId "+ "AND areaId = :iAreaId  AND salesChannelId = :iSalesChannelId AND startDate <= :iStartDate"; String filter = "brand = :iBrand AND departmentId = :iDepartmentId AND familyId = :iFamilyId AND levelId = :iLevelId "+ "AND manufacturer = :iManufacturer AND endDate >= :iEndDate AND salesCompanyId = :iSalesCompanyId "+ "AND areaId = :iAreaId AND salesChannelId = :iSalesChannelId AND startDate <= :iStartDate"; Using the appropriate query depending on the value of brand and family parameters the query execution time dropped to between 100 ms and 150 ms. But these these execution times were still not good enough and the solution was cumbersome. Third and last round of optimizations The third and final optimization was to introduce a composite index. However, this did mean that it was not possible to use the Coherence Query Language (CohQL), as composite indexes are not currently supporte in CohQL. As the original query had 8 parameters using EqualsFilter, 1 using GreaterEqualsFilter and 1 using LessEqualsFilter, the composite index was built for the 8 attributes using EqualsFilter. The final query had an EqualsFilter for the multiple extractor, a GreaterEqualsFilter and a LessEqualsFilter for the 2 remaining attributes.  All individual indexes were dropped except the ones being used for LessEqualsFilter and GreaterEqualsFilter. We were now running in an scenario with an 8-attributes composite filter and 2 single attribute filters. The composite index created was as follows: ValueExtractor[] ve = { new ReflectionExtractor("getSalesChannelId" ), new ReflectionExtractor("getLevelId" ),    new ReflectionExtractor("getAreaId" ), new ReflectionExtractor("getDepartmentId" ),    new ReflectionExtractor("getFamilyId" ), new ReflectionExtractor("getManufacturer" ),    new ReflectionExtractor("getBrand" ), new ReflectionExtractor("getSalesCompanyId" )}; MultiExtractor me = new MultiExtractor(ve); NamedCache globalDiscountsCache = CacheFactory.getCache(CacheConstants.GLOBAL_DISCOUNTS_CACHE_NAME); globalDiscountsCache.addIndex(me, false, null); And the final query was: ValueExtractor[] ve = { new ReflectionExtractor("getSalesChannelId" ), new ReflectionExtractor("getLevelId" ),    new ReflectionExtractor("getAreaId" ), new ReflectionExtractor("getDepartmentId" ),    new ReflectionExtractor("getFamilyId" ), new ReflectionExtractor("getManufacturer" ),    new ReflectionExtractor("getBrand" ), new ReflectionExtractor("getSalesCompanyId" )}; MultiExtractor me = new MultiExtractor(ve); // Fill composite parameters.String SalesCompanyId = xxxx;...AndFilter composite = new AndFilter(new EqualsFilter(me,                   Arrays.asList(iSalesChannelId, iLevelId, iAreaId, iDepartmentId, iFamilyId, iManufacturer, iBrand, SalesCompanyId)),                                     new GreaterEqualsFilter(new ReflectionExtractor("getEndDate" ), iEndDate)); AndFilter finalFilter = new AndFilter(composite, new LessEqualsFilter(new ReflectionExtractor("getStartDate" ), iStartDate)); NamedCache globalDiscountsCache = CacheFactory.getCache(CacheConstants.GLOBAL_DISCOUNTS_CACHE_NAME); Set applicableDiscounts = globalDiscountsCache.entrySet(finalFilter);      Using this composite index the query improved dramatically and the execution time dropped to between 2 ms and  4 ms.  These execution times completely met the non-functional performance requirements . It should be noticed than when using the composite index the order of the attributes inside the ValueExtractor was not relevant.

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  • Using Ops Center to Provision Solaris using a Card-Based NIC

    - by Larry Wake
    Scott Dickson writes:  "Here's what I want to do:  I have a Sun Fire T2000 server with a Quad-GbE nxge card installed.  The only network is connected to port 2 on that card rather than the built-in network interfaces.  I want to install Solaris on it across the network, either Solaris 10 or Solaris 11." See what he did, using Oracle Enterprise Manager Ops Center 12c. [Read More]

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