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• Can you Trust Search?

  - by David Dorf

  An awful lot of referrals to e-commerce sites come from web searches. Retailers rely on search engine optimization (SEO) to correctly position their website so they can be found. Search on "blue jeans" and the results are determined by a semi-secret algorithm -- in my case Levi.com, Banana Republic, and ShopStyle show up. The NY Times recently uncovered a situation where JCPenney, via third-parties hired to help with SEO, was caught manipulating search results so they were erroneously higher in page rankings. No doubt this helped drive additional sales during this part Christmas. The article, The Dirty Little Secrets of Search, is well worth reading. My friend Ron Kleinman started an interesting discussion at the ARTS Linkedin forum. He posed the question: The ability of a single company to "punish" any retailer (by significantly impacting their on-line sales volume) who does not play by their rules ... is this a good thing or a bad thing? Clearly JCP was in the wrong and needed to be punished, but should that decision lie with Google alone? Don't get me wrong -- I'm certainly not advocating we create a Department of Search where bureaucrats think of ways to spend money, but Google wields an awful lot of power in this situation, and it makes me feel uncomfortable. Now Google is incorporating more social aspects into their search results. For example, when Google knows its me (i.e. I'm logged in when using Google) search results will be influenced by my Twitter network. In an effort to increase relevance, the blogs and re-tweeted articles from my network will be higher in the search results than they otherwise would be. So in the case of product searches, things discussed in my network will rise to the top. Continuing my blue jean example, if someone in my network had been discussing Macy's perhaps they would now be higher in the result set. soapbox: I already have lots of spammers posting bogus comments to this blog in an effort to create additional links to their sites and thus increase their search ranking. Should I expect a similar situation in Twitter and eventually Facebook? Now retailers need to expand their SEO efforts to incorporate social media as well, but do us all a favor and please don't cheat.

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• Oracle Announces Availability of Oracle Exaskeleton with Extreme Scale

  - by Bruce Tierney

  The World’s First Human Scale Body Surface (HSBS) Designed to Toughen Spineless Wimps April 1, 2012 Building on the success of Oracle Exalogic, Oracle Exadata, and Oracle Exalytics, Oracle today announced the general availability of Oracle Exaskeleton, toughening up spineless wimps across the globe through the introduction of extreme scalability over the human body leveraging a revolutionary new technology called Human Scale Body Surface (HSBS). First Customer Ship (FCS) was received by the little known and mostly unsuccessful superhero Awkwardman. After applying Oracle Exaskeleton with extreme scale, he has since rebranded himself as Aquaman. Said Aquaman, “I used to feel so helpless in my skin…now I feel like…well…a highly scaled Engineered System thanks to Oracle!” Thousand of meek and mild individuals eagerly lined up outside Oracle Corporation’s Redwood Shores office to purchase the new Oracle Exaskeleton, with the hope of finally gaining the spine they never had. Unfortunately for the individuals, a bully was spotted allegedly kicking the sand covering the beaches of Redwood Shores into the still spineless Exaskeleton hopefuls. Supporting Quotes “Industry analysts are inquiring if Oracle Exaskeleton is a radical departure from Oracle’s traditional enterprise focus into new markets”, said Oracle representative Sabrina Twich, “Oracle has extensive expertise in unified backbone solutions for application infrastructures…this is simply a new port to the human body combining our Business Intelligence (BI) and RDBC (Remote Direct Brain Cell) technologies.” “With this release of Oracle Exaskeleton, Oracle has redefined scalability. Software and hardware vendors had it all wrong” said the Director of Oracle Exaskeleton, “Scalability for hardware is like…um…you know…so scale-ful. No, wait…can I say that again? I didn’t get that right…Scalability is hardware-on-demand with public and private…hybrid clouds, no…<long pause>…Scalability for… nevermind, I don’t want to be in this stupid press release anyway” Releases An upcoming Oracle Exaskeleton service pack release will include a new datasheet with an extensive library of three-letter acronyms (TLAs) as well as the introduction of more four-letter acronyms (FLAs) since technologies vendors have used up almost all of the 17,576 TLA permutations (TLAPs). About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. It would be an amazing coincidence if any of this is true in some secret Oracle lab, but I doubt it. Trademarks Really…you’re still reading this? Cool! Aquaman - First Customer Ship (FCS) - Oracle Exaskeleton

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• Token based Authentication for WCF HTTP/REST Services: Authentication

  - by Your DisplayName here!

  This post shows some of the implementation techniques for adding token and claims based security to HTTP/REST services written with WCF. For the theoretical background, see my previous post. Disclaimer The framework I am using/building here is not the only possible approach to tackle the problem. Based on customer feedback and requirements the code has gone through several iterations to a point where we think it is ready to handle most of the situations. Goals and requirements The framework should be able to handle typical scenarios like username/password based authentication, as well as token based authentication The framework should allow adding new supported token types Should work with WCF web programming model either self-host or IIS hosted Service code can rely on an IClaimsPrincipal on Thread.CurrentPrincipal that describes the client using claims-based identity Implementation overview In WCF the main extensibility point for this kind of security work is the ServiceAuthorizationManager. It gets invoked early enough in the pipeline, has access to the HTTP protocol details of the incoming request and can set Thread.CurrentPrincipal. The job of the SAM is simple: Check the Authorization header of the incoming HTTP request Check if a “registered” token (more on that later) is present If yes, validate the token using a security token handler, create the claims principal (including claims transformation) and set Thread.CurrentPrincipal If no, set an anonymous principal on Thread.CurrentPrincipal. By default, anonymous principals are denied access – so the request ends here with a 401 (more on that later). To wire up the custom authorization manager you need a custom service host – which in turn needs a custom service host factory. The full object model looks like this: Token handling A nice piece of existing WIF infrastructure are security token handlers. Their job is to serialize a received security token into a CLR representation, validate the token and turn the token into claims. The way this works with WS-Security based services is that WIF passes the name/namespace of the incoming token to WIF’s security token handler collection. This in turn finds out which token handler can deal with the token and returns the right instances. For HTTP based services we can do something very similar. The scheme on the Authorization header gives the service a hint how to deal with an incoming token. So the only missing link is a way to associate a token handler (or multiple token handlers) with a scheme and we are (almost) done. WIF already includes token handler for a variety of tokens like username/password or SAML 1.1/2.0. The accompanying sample has a implementation for a Simple Web Token (SWT) token handler, and as soon as JSON Web Token are ready, simply adding a corresponding token handler will add support for this token type, too. All supported schemes/token types are organized in a WebSecurityTokenHandlerCollectionManager and passed into the host factory/host/authorization manager. Adding support for basic authentication against a membership provider would e.g. look like this (in global.asax): var manager = new WebSecurityTokenHandlerCollectionManager(); manager.AddBasicAuthenticationHandler((username, password) => Membership.ValidateUser(username, password));   Adding support for Simple Web Tokens with a scheme of Bearer (the current OAuth2 scheme) requires passing in a issuer, audience and signature verification key: manager.AddSimpleWebTokenHandler(     "Bearer",     "http://identityserver.thinktecture.com/trust/initial",     "https://roadie/webservicesecurity/rest/",     "WFD7i8XRHsrUPEdwSisdHoHy08W3lM16Bk6SCT8ht6A="); In some situations, SAML token may be used as well. The following configures SAML support for a token coming from ADFS2: var registry = new ConfigurationBasedIssuerNameRegistry(); registry.AddTrustedIssuer( "d1 c5 b1 25 97 d0 36 94 65 1c e2 64 fe 48 06 01 35 f7 bd db", "ADFS"); var adfsConfig = new SecurityTokenHandlerConfiguration(); adfsConfig.AudienceRestriction.AllowedAudienceUris.Add( new Uri("https://roadie/webservicesecurity/rest/")); adfsConfig.IssuerNameRegistry = registry; adfsConfig.CertificateValidator = X509CertificateValidator.None; // token decryption (read from config) adfsConfig.ServiceTokenResolver = IdentityModelConfiguration.ServiceConfiguration.CreateAggregateTokenResolver();             manager.AddSaml11SecurityTokenHandler("SAML", adfsConfig);   Transformation The custom authorization manager will also try to invoke a configured claims authentication manager. This means that the standard WIF claims transformation logic can be used here as well. And even better, can be also shared with e.g. a “surrounding” web application. Error handling A WCF error handler takes care of turning “access denied” faults into 401 status codes and a message inspector adds the registered authentication schemes to the outgoing WWW-Authenticate header when a 401 occurs. The next post will conclude with authorization as well as the source code download.   (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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• Bring Office 2003 Menus Back to 2010 with UBitMenu

  - by Matthew Guay

  Are you having trouble getting used to the Ribbon interface in Office 2010?  Here’s how you can roll back the clock a bit and bring back the familiar menus and toolbars from 2003. The Office 2007 Ribbon was both praised and criticized.  While many users felt they were more productive with the new interface, others felt frustrated searching for commands they had memorized in older versions of Office.  Now, with Office 2010, the ribbon interface has been brought to every app in the Office suite, and is integrated into many newer programs from Microsoft. If you’re moving from Office 2003, using UBitMenu allows you to add the old familiar menus back along with the new Ribbon interface for an easier learning curve. Also, with the customizability of Office 2010, we can strip away the extra Ribbon tabs to make it more like 2003. Get the 2003 Menus and Toolbars Back in Office 2010 Download UBitMenu (link below), and install as normal.  Make sure all of your Office programs are closed during the installation.  This handy utility is very small, and installed amazingly quick. Open Word, Excel, or PowerPoint and there’s now a new Menu tab beside Home in the Ribbon.  Now you can access all of your favorite old Office commands in the familiar menus, and access many of the newer Office features such as SmartArt.   Here’s a close-up of the toolbar.  Notice that the layout is very similar to that of Word 2003. You can access all of the new Transitions in PowerPoint 2010 from the menu bar.   The menu in Excel even included support for the new PivotTable and PivotCharts Wizard. One problem we noticed was that the toolbars were condensed to a drop-down menu if the Office window was less than 870px wide.  This may be a frustration to users with low-resolution displays, and you might want to use the Office Apps maximized. Get Rid of the Ribbon Now that you’ve got the old menus back, you can get rid of the extra ribbon tabs if you’d like.  Office 2010 lets you customize your ribbon and remove tabs, so let’s get rid of all the other tabs except for our new Menu tab.  In our example we’re using Word, but you can do it in Excel or PowerPoint the same way. Click the File tab and select Options. Alternately, in the Menu tab, select Tools and then Word Options. Select Customize Ribbon on the left sidebar, then uncheck the boxes beside all the ribbon tabs you want to hide on the right.  Click Ok when you’re finished. While you’re at it, you can change the default color scheme as well. Note: The color change will automatically change the color scheme in all of the Office apps, so you’ll only need to do that once. Now the ribbon only has 2 tabs…the File tab for the new Backstage View, and the UBitMenu tab we just installed.  It almost has the appearance Word 2003, but with the new features of Word 2010!  You’ll need to repeat these steps in Excel and PowerPoint if you want to customize their ribbon the same.   Conclusion If you’ve been having a hard time getting used to Office 2010, UBitMenu is a great way to get familiar with the new interface, or simply stay productive with your old tricks.  We do wish it supported the other Office applications like OneNote and Outlook. That doesn’t make it a deal breaker though, it can make the learning curve easier in Word, PowerPoint, and Excel. UBitMenu is free for personal use, and available at a very reasonable price for businesses. If you’re using Office 2007 and not a fan of the Ribbon, UBitMenu works for it as well. Download UBitMenu Similar Articles Productive Geek Tips How To Bring Back the Old Menus in Office 2007Upgrade Office 2003 to 2010 on XP or Run them Side by SideHow to Find Office 2003 Commands in Office 2010Make Word 2007 Always Save in Word 2003 FormatMake Excel 2007 Always Save in Excel 2003 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Speed Up Windows With ReadyBoost Awesome World Cup Soccer Calendar Nice Websites To Watch TV Shows Online 24 Million Sites Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets

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• MySQL Connect: Interview with Tomas Ulin

  - by Bertrand Matthelié

  The MySQL Connect conference is taking place September 29-30 in San Francisco. We asked a few questions about the event to Oracle’s VP of MySQL Engineering Tomas Ulin. Hi Tomas, to start with, what is MySQL Connect? A: MySQL Connect is a conference delivered by Oracle, with and for the MySQL Community. We’ll have over 60 technical breakout sessions, Birds-of-a-feather sessions and Hands-On labs running throughout the two days, plus the keynotes. So it’s a fantastic opportunity to learn a huge amount in only two days, and to network with Oracle engineers, users, customers and partners. When will the program be available online? A: The call for papers ended May 6 and we got an amazing response. The content committee has been working hard to build a great program, and the content catalog will be available by mid-June. Will Oracle MySQL engineers developing and supporting the products be there? A: Absolutely. And they’ll be available during the whole conference to answer questions. What do you plan to cover in your keynote? A: That’s a secret...:). Oracle is driving a lot of MySQL innovations and I will spend time on the latest developments, as well as help folks understand where we are going. What should attendees definitely not miss? A: We’ll have so many great sessions that the list could be long…but I also think the Saturday eve reception should not be missed. It’s always a lot of fun to meet so many MySQL users and have passionate discussions in a relaxed setting. What do you personally look forward to? A: Getting to meet the MySQL users and customers is probably most rewarding, as well as getting the chance to showcase the latest and greatest in our MySQL products. The development is so rapid that there are always new and exciting things to talk about. Oh, and I’ve also been told that there will be a game zone including Guitar Hero...:) In summary, why should people attend MySQL Connect? A: During two days, you’ll hang out with MySQL experts. You’ll learn a lot, you’ll meet the Oracle engineers developing and supporting the MySQL products, you’ll hear from customers using MySQL in a wide variety of applications and share your experiences with them, and you’ll have a lot of fun! Thank you Tomas! MySQL Connect registration is open – Register Now and you’ll save US$500 with the early bird discount! Interested in Sponsorship and Exhibit opportunities? You will find more information here.

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• MySQL Connect Only 10 Days Away - Focus on InnoDB Sessions

  - by Bertrand Matthelié

  Time flies and MySQL Connect is only 10 days away! You can check out the full program here as well as in the September edition of the MySQL newsletter. Mat recently blogged about the MySQL Cluster sessions you’ll have the opportunity to attend, and below are those focused on InnoDB. Remember you can plan your schedule with Schedule Builder. Saturday, 1.00 pm, Room Golden Gate 3: 10 Things You Should Know About InnoDB—Calvin Sun, Oracle InnoDB is the default storage engine for Oracle’s MySQL as of MySQL Release 5.5. It provides the standard ACID-compliant transactions, row-level locking, multiversion concurrency control, and referential integrity. InnoDB also implements several innovative technologies to improve its performance and reliability. This presentation gives a brief history of InnoDB; its main features; and some recent enhancements for better performance, scalability, and availability. Saturday, 5.30 pm, Room Golden Gate 4: Demystified MySQL/InnoDB Performance Tuning—Dimitri Kravtchuk, Oracle This session covers performance tuning with MySQL and the InnoDB storage engine for MySQL and explains the main improvements made in MySQL Release 5.5 and Release 5.6. Which setting for which workload? Which value will be better for my system? How can I avoid potential bottlenecks from the beginning? Do I need a purge thread? Is it true that InnoDB doesn't need thread concurrency anymore? These and many other questions are asked by DBAs and developers. Things are changing quickly and constantly, and there is no “silver bullet.” But understanding the configuration setting’s impact is already a huge step in performance improvement. Bring your ideas and problems to share them with others—the discussion is open, just moderated by a speaker. Sunday, 10.15 am, Room Golden Gate 4: Better Availability with InnoDB Online Operations—Calvin Sun, Oracle Many top Web properties rely on Oracle’s MySQL as a critical piece of infrastructure for serving millions of users. Database availability has become increasingly important. One way to enhance availability is to give users full access to the database during data definition language (DDL) operations. The online DDL operations in recent MySQL releases offer users the flexibility to perform schema changes while having full access to the database—that is, with minimal delay of operations on a table and without rebuilding the entire table. These enhancements provide better responsiveness and availability in busy production environments. This session covers these improvements in the InnoDB storage engine for MySQL for online DDL operations such as add index, drop foreign key, and rename column. Sunday, 11.45 am, Room Golden Gate 7: Developing High-Throughput Services with NoSQL APIs to InnoDB and MySQL Cluster—Andrew Morgan and John Duncan, Oracle Ever-increasing performance demands of Web-based services have generated significant interest in providing NoSQL access methods to MySQL (MySQL Cluster and the InnoDB storage engine of MySQL), enabling users to maintain all the advantages of their existing relational databases while providing blazing-fast performance for simple queries. Get the best of both worlds: persistence; consistency; rich SQL queries; high availability; scalability; and simple, flexible APIs and schemas for agile development. This session describes the memcached connectors and examines some use cases for how MySQL and memcached fit together in application architectures. It does the same for the newest MySQL Cluster native connector, an easy-to-use, fully asynchronous connector for Node.js. Sunday, 1.15 pm, Room Golden Gate 4: InnoDB Performance Tuning—Inaam Rana, Oracle The InnoDB storage engine has always been highly efficient and includes many unique architectural elements to ensure high performance and scalability. In MySQL 5.5 and MySQL 5.6, InnoDB includes many new features that take better advantage of recent advances in operating systems and hardware platforms than previous releases did. This session describes unique InnoDB architectural elements for performance, new features, and how to tune InnoDB to achieve better performance. Sunday, 4.15 pm, Room Golden Gate 3: InnoDB Compression for OLTP—Nizameddin Ordulu, Facebook and Inaam Rana, Oracle Data compression is an important capability of the InnoDB storage engine for Oracle’s MySQL. Compressed tables reduce the size of the database on disk, resulting in fewer reads and writes and better throughput by reducing the I/O workload. Facebook pushes the limit of InnoDB compression and has made several enhancements to InnoDB, making this technology ready for online transaction processing (OLTP). In this session, you will learn the fundamentals of InnoDB compression. You will also learn the enhancements the Facebook team has made to improve InnoDB compression, such as reducing compression failures, not logging compressed page images, and allowing changes of compression level. Not registered yet? You can still save US$ 300 over the on-site fee – Register Now!

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• The illusion of Competence

  - by tony_lombardo

  Working as a contractor opened my eyes to the developer food chain.  Even though I had similar experiences earlier in my career, the challenges seemed much more vivid this time through.  I thought I’d share a couple of experiences with you, and the lessons that can be taken from them. Lesson 1: Beware of the “funnel” guy.  The funnel guy is the one who wants you to funnel all thoughts, ideas and code changes through him.  He may say it’s because he wants to avoid conflicts in source control, but the real reason is likely that he wants to hide your contributions.  Here’s an example.  When I finally got access to the code on one of my projects, I was told by the developer that I had to funnel all of my changes through him.  There were 4 of us coding on the project, but only 2 of us working on the UI.  The other 2 were working on a separate application, but part of the overall project.  So I figured, I’ll check it into SVN, he reviews and accepts then merges in.  Not even close.  I didn’t even have checkin rights to SVN, I had to email my changes to the developer so he could check those changes in.  Lesson 2: If you point out flaws in code to someone supposedly ‘higher’ than you in the developer chain, they’re going to get defensive.  My first task on this project was to review the code, familiarize myself with it.  So of course, that’s what I did.  And in familiarizing myself with it, I saw so many bad practices and code smells that I immediately started coming up with solutions to fix it.  Of course, when I reviewed these changes with the developer (guy who originally wrote the code), he smiled and nodded and said, we can’t make those changes now, it’s too destabilizing.  I recommended we create a new branch and start working on refactoring, but branching was a new concept for this guy and he was worried we would somehow break SVN. How about some concrete examples? I started out by recommending we remove NUnit dependency and tests from the application project, and create a separate Unit testing project.  This was met with a little bit of resistance because - “How do I access the private methods?”  As it turned out there weren’t really any private methods that weren’t exposed by public methods, so I quickly calmed this fear. Win 1 Loss 0 Next, I recommended that all of the File IO access be wrapped in Using clauses, or at least properly wrapped in try catch finally.  This recommendation was accepted.. but never implemented. Win 2  Loss 1 Next recommendation was to refactor the command pattern implementation.  The command pattern was implemented, but it wasn’t really necessary for the application.  More over, the fact that we had 100 different command classes, each with it’s own specific command parameters class, made maintenance a huge hassle.  The same code repeated over and over and over.  This recommendation was declined, the code was too fragile and this change would destabilize it.  I couldn’t disagree, though it was the commands themselves in many cases that were fragile. Win 2 Loss 2 Next recommendation was to aid performance (and responsiveness) of the application by using asynchronous service calls.  This on was accepted. Win 2 Loss 3 If you’re paying any attention, you’re wondering why the async service calls was scored as a loss.. Let me explain.  The service call was made using the async pattern.  Followed by a thread.sleep  <facepalm>. Now it’s easy to be harsh on this kind of code, especially if you’re an experienced developer.  But I understood how most of this happened.  One junior guy, working as hard as he can to build his first real world application, with little or no guidance from anyone else.  He had his pattern book and theory of programming to help him, but no real world experience.  He didn’t know how difficult it would be to trace the crashes to the coding issues above, but he will one day.  The part that amazed me was the management position that “this guy should be a team lead, because he’s worked so hard”.  I’m all for rewarding hard work, but when you reward someone by promoting them past the point of their competence, you’re setting yourself and them up for failure.  And that’s lesson 3.  Just because you’ve got a hard worker, doesn’t mean he should be leading a development project.  If you’re a junior guy busting your ass, keep at it.  I encourage you to try new things, but most importantly to learn from your mistakes.  And correct your mistakes.  And if someone else looks at your code and shows you a laundry list of things that should be done differently, don’t take it personally – they’re really trying to help you.  And if you’re a senior guy, working with a junior guy, it’s your duty to point out the flaws in the code.  Even if it does make you the bad guy.  And while I’ve used “guy” above, I mean both men and women.  And in some cases mutant dinosaurs. 

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• Memory Efficient Windows SOA Server

  - by Antony Reynolds

  Installing a Memory Efficient SOA Suite 11.1.1.6 on Windows Server Well 11.1.1.6 is now available for download so I thought I would build a Windows Server environment to run it.  I will minimize the memory footprint of the installation by putting all functionality into the Admin Server of the SOA Suite domain. Required Software 64-bit JDK SOA Suite If you want 64-bit then choose “Generic” rather than “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” This has links to all the required software. If you choose “Generic” then the Repository Creation Utility link does not show, you still need this so change the platform to “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” to get the software. Similarly if you need a database then you need to change the platform to get the link to XE for Windows or Linux. If possible I recommend installing a 64-bit JDK as this allows you to assign more memory to individual JVMs. Windows XE will work, but it is better if you can use a full Oracle database because of the limitations on XE that sometimes cause it to run out of space with large or multiple SOA deployments. Installation Steps The following flow chart outlines the steps required in installing and configuring SOA Suite. The steps in the diagram are explained below. 64-bit? Is a 64-bit installation required?  The Windows & Linux installers will install 32-bit versions of the Sun JDK and JRockit.  A separate JDK must be installed for 64-bit. Install 64-bit JDK The 64-bit JDK can be either Hotspot or JRockit.  You can choose either JDK 1.7 or 1.6. Install WebLogic If you are using 64-bit then install WebLogic using “java –jar wls1036_generic.jar”.  Make sure you include Coherence in the installation, the easiest way to do this is to accept the “Typical” installation. SOA Suite Required? If you are not installing SOA Suite then you can jump straight ahead and create a WebLogic domain. Install SOA Suite Run the SOA Suite installer and point it at the existing Middleware Home created for WebLogic.  Note to run the SOA installer on Windows the user must have admin privileges.  I also found that on Windows Server 2008R2 I had to start the installer from a command prompt with administrative privileges, granting it privileges when it ran caused it to ignore the jreLoc parameter. Database Available? Do you have access to a database into which you can install the SOA schema.  SOA Suite requires access to an Oracle database (it is supported on other databases but I would always use an oracle database). Install Database I use an 11gR2 Oracle database to avoid XE limitations.  Make sure that you set the database character set to be unicode (AL32UTF8).  I also disabled the new security settings because they get in the way for a developer database.  Don’t forget to check that number of processes is at least 150 and number of sessions is not set, or is set to at least 200 (in the DB init parameters). Run RCU The SOA Suite database schemas are created by running the Repository Creation Utility.  Install the “SOA and BPM Infrastructure” component to support SOA Suite.  If you keep the schema prefix as “DEV” then the config wizard is easier to complete. Run Config Wizard The Config wizard creates the domain which hosts the WebLogic server instances.  To get a minimum footprint SOA installation choose the “Oracle Enterprise Manager” and “Oracle SOA Suite for developers” products.  All other required products will be automatically selected. The “for developers” installs target the appropriate components at the AdminServer rather than creating a separate managed server to house them.  This reduces the number of JVMs required to run the system and hence the amount of memory required.  This is not suitable for anything other than a developer environment as it mixes the admin and runtime functions together in a single server.  It also takes a long time to load all the required modules, making start up a slow process. If it exists I would recommend running the config wizard found in the “oracle_common/common/bin” directory under the middleware home.  This should have access to all the templates, including SOA. If you also want to run BAM in the same JVM as everything else then you need to “Select Optional Configuration” for “Managed Servers, Clusters and Machines”. To target BAM at the AdminServer delete the “bam_server1” managed server that is created by default.  This will result in BAM being targeted at the AdminServer. Installation Issues I had a few problems when I came to test everything in my mega-JVM. Following applications were not targeted and so I needed to target them at the AdminServer: b2bui composer Healthcare UI FMW Welcome Page Application (11.1.0.0.0) How Memory Efficient is It? On a Windows 2008R2 Server running under VirtualBox I was able to bring up both the 11gR2 database and SOA/BPM/BAM in 3G memory.  I allocated a minimum 512M to the PermGen and a minimum of 1.5G for the heap.  The setting from setSOADomainEnv are shown below: set DEFAULT_MEM_ARGS=-Xms1536m -Xmx2048m set PORT_MEM_ARGS=-Xms1536m -Xmx2048m set DEFAULT_MEM_ARGS=%DEFAULT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m set PORT_MEM_ARGS=%PORT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m I arrived at these numbers by monitoring JVM memory usage in JConsole. Task Manager showed total system memory usage at 2.9G – just below the 3G I allocated to the VM. Performance is not stellar but it runs and I could run JDeveloper alongside it on my 8G laptop, so in that sense it was a result!

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• Merge Join component sorted outputs [SSIS]

  - by jamiet

  One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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• How to resolve the "Failed to download repository" error?

  - by jojo

  I've tried to update but then I got this error Here's the error information in that box: W:GPG error: http://extras.ubuntu.com precise Release: The following signatures were invalid: BADSIG 16126D3A3E5C1192 Ubuntu Extras Archive Automatic Signing Key <[email protected]>, W:Failed to fetch http://ppa.launchpad.net/unity-team/hud/ubuntu/dists/precise/main/source/Sources 404 Not Found, W:Failed to fetch http://ppa.launchpad.net/unity-team/hud/ubuntu/dists/precise/main/binary-i386/Packages 404 Not Found, E:Some index files failed to download. They have been ignored, or old ones used instead. And my Internet connection is working fine. After trying $ sudo apt-get install ppa-purge Reading package lists... Done Building dependency tree Reading state information... Done ppa-purge is already the newest version. The following packages were automatically installed and are no longer required: language-pack-zh-hans language-pack-kde-en language-pack-kde-zh-hans language-pack-kde-en-base kde-l10n-engb kde-l10n-zhcn language-pack-zh-hans-base firefox-locale-zh-hans language-pack-kde-zh-hans-base Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. $ sudo ppa-purge ppa:unity-team/hud Updating packages lists W: GPG error: http://extras.ubuntu.com precise Release: The following signatures were invalid: BADSIG 16126D3A3E5C1192 Ubuntu Extras Archive Automatic Signing Key <[email protected]> W: Failed to fetch http://ppa.launchpad.net/unity-team/hud/ubuntu/dists/precise/main/source/Sources 404 Not Found W: Failed to fetch http://ppa.launchpad.net/unity-team/hud/ubuntu/dists/precise/main/binary-i386/Packages 404 Not Found E: Some index files failed to download. They have been ignored, or old ones used instead. Warning: apt-get update failed for some reason PPA to be removed: unity-team hud Warning: Could not find package list for PPA: unity-team hud I've tried $ sudo apt-key adv --recv-keys --keyserver keyserver.ubuntu.com 16126D3A3E5C1192 Executing: gpg --ignore-time-conflict --no-options --no-default-keyring --secret-keyring /tmp/tmp.v6Ucus0B10 --trustdb-name /etc/apt/trustdb.gpg --keyring /etc/apt/trusted.gpg --primary-keyring /etc/apt/trusted.gpg --recv-keys --keyserver keyserver.ubuntu.com 16126D3A3E5C1192 gpg: requesting key 3E5C1192 from hkp server keyserver.ubuntu.com gpg: key 3E5C1192: "Ubuntu Extras Archive Automatic Signing Key <[email protected]>" not changed gpg: Total number processed: 1 gpg: unchanged: 1 And then started the same procedure but of no use.

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• Downloading stuff from Oracle: an example

  - by user12587121

  Introduction Oracle has a lot of software on offer.  Components of the stack can evolve at different rates and different versions of the components may be in use at any given time.  All this means that even the process of downloading the bits you need can be somewhat daunting.  Here, by way of example, and hopefully to convince you that there is method in the downloading madness,  we describe how to go about downloading the bits for Oracle Identity Manager  (OIM) 11.1.1.5.Firstly, a couple of preliminary points: Folks with Oracle products already installed and looking for bug fixes, patch bundles or patch sets would go directly to the Oracle support website. This Oracle document is a comprehensive description of the Oracle FMW download process and the licensing that applies to downloaded software.   Downloading Oracle Identity Manager 11.1.1.5     To be sure we download the right versions, first locate the Certification Matrix for OIM 11.1.1.5: first go to the Fusion Certification Page then go to the “System Requirements and Supported Platforms for Oracle Identity and Access Management 11gR1” link. Let’s assume you have a 64 bit Linux Machine and an Oracle database already.  Then our  goal is to end up with a list of files like the following: jdk-6u29-linux-x64.bin                    (Java JDK)V26017-01.zip                             (the Repository Creation Utility to create the DB schemas)wls1035_generic.jar                       (the Weblogic Application Server)ofm_iam_generic_11.1.1.5.0_disk1_1of1.zip (the Identity Managament bits)ofm_soa_generic_11.1.1.5.0_disk1_1of2.zip (the SOA bits)ofm_soa_generic_11.1.1.5.0_disk1_2of2.zip jdevstudio11115install.exe                (optional: JDeveloper IDE)soa-jdev-extension.zip                    (optional: SOA extensions for JDeveloper) Downloading the bits 1.    Download the Java JDK, 64 bit version 1.6.0_24+.2.    Download the RCU: here you will see that the RCU is mentioned on the Identity Management home page but no link is provided.  Do not panic.  Due to the amount and turnover of software available only the latest versions are available for download from the main Oracle site.  Over time software gets moved on to the Oracle edelivery site and it is here that we find the RCU version we require: a.    Go to edelivery: https://edelivery.oracle.com b.    Choose Pack ‘ Oracle Fusion Middleware’ and ‘Linux x86-64’ c.    Click on ‘Oracle Fusion Middleware 11g Media Pack for Linux x86-64’ d.    Download: ‘Oracle Fusion Middleware Repository Creation Utility 11g (11.1.1.5.0) for Linux x86’ (V26017.zip) 3.    Download the Weblogic Application Server: WLS 10.3.54.    Download the Oracle Identity Manager bits: one point to clarify here is that currently  the Identity Management bits come in two trains, essentially one for the Directory Services piece and the other for the Access Management and Identity Management parts.  We need to be careful not to confuse the two, in particular to be clear which of the trains is being referred to by  the documentation: a.   So, with this in mind, go to ‘ Oracle Identity and Access Management (11.1.1.5.0)’ and download Disk1. 5.    Download the SOA bits: a.    Go to the edelivery area as for the RCU and download: i.    Oracle SOA Suite 11g Patch Set 4 (11.1.1.5.0) (Part 1 of 2) ii.    Oracle SOA Suite 11g Patch Set 4 (11.1.1.5.0) (Part 2 of 2) 6.    You will want to download some development tooling (for plugins or BPEL workflow development): a.    Download Jdeveloper 11.1.1.5 (11.1.1.6 may work but best to stick to the versions that correspond to the WLS version we are using) b.    Go to the site for  SOA tools and download the SOA Composite Editor 11.1.1.5 That’s it, you may proceed to the installation. 

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• ArchBeat Link-o-Rama for 2012-07-10

  - by Bob Rhubart

  Free Event Today: Virtual Developer Day: Oracle Fusion Development This free event—another in the ongoing series of OTN Virtual Developer Days—focuses on Oracle Fusion development, and features three session tracks plus hands-on labs. Agenda and session abstracts are available now so you can be ready for the live event when it kicks off today, July 10, 9am to 1pm PST / 12pm to 4pm EST / 1pm to 5pm BRT. Podcast: The Role of the Cloud Architect - Part 1/3 In part one of this three-part conversation, cloud architects Ron Batra (AT&T) and James Baty (Oracle) talk about how cloud computing is driving the supply-chaining of IT and the "democratization of the activity of architecture." Middleware and Cloud Computing Book | Tom Laszewski Cloud migration expert Tom Laszewski describes Middleware and Cloud Computing by Frank Munz as "one of only a couple books that really discuss AWS and Oracle in depth." Cloud computing moves from fad to foundation | David Linthicum "When enterprises make cloud computing work, they view the application of the technology as a trade secret of sorts, so there are no press releases or white papers," says David Linthicum. "Indeed, if you see one presentation around a successful cloud computing case study, you can bet you're not hearing about 100 more." Oracle Real-Time Decisions: Combined Likelihood Models | Lukas Vermeer Lukas Vermeer concludes his extensive series of posts on decision models with a look "an advanced approach to amalgamate models, taking us to a whole new level of predictive modeling and analytical insights; combination models predicting likelihoods using multiple child models." Running Oracle BPM 11g PS5 Worklist Task Flow and Human Task Form on Non-SOA Domain | Andrejus Baranovskis "With a standard setup, both the BPM worklist application and the Human task form run on the same SOA domain, where the BPM process is running," says Oracle ACE Director Andrejus Baranovskis. "While this work fine, this is not what we want in the development, test and production environment." BAM design pointers | Kavitha Srinivasan "When using EMS (Enterprise Message Source) as a BAM feed, the best practice is to use one EMS to write to one Data Object," says Oracle Fusion Middleware A-Team blogger Kavitha Srinivasan. "There is a possibility of collisions and duplicates when multiple EMS write to the same row of a DO at the same time." Changes in SOA Human Task Flow (Run-Time) for Fusion Applications | Jack Desai Oracle Fusion Middleware A-Team blogger Jack Desai shares a troubleshooting tip. Thought for the Day "A program which perfectly meets a lousy specification is a lousy program." — Cem Kaner Source: SoftwareQuotes.com

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• Projected Results: Sound project management practices, combined with a complete technology platform, have an immediate and lasting impact on an organization’s bottom line.

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Article By: Alan Joch, is a business and technology writer who specializes in enterprise applications, cloud computing, mobile computing, and the Web. It’s no secret that complex, large-scale projects need close management controls to ensure that they’re delivered on time and on budget. But now there’s growing evidence that failing to meet these goals can have far-reaching consequences, not only for the reputations and value of individual organizations but also for the tenure of their top executives. Government watchdogs forced one large contractor to suspend a multibillion-dollar defense program—and delay payment receipts—until a better management system was launched to more accurately track spending, project milestones, and other fundamental metrics. Significant delays in the opening of the £4.3 billion Terminal 5 at Heathrow Airport impaired an airline’s operations and contributed to a drop in its share prices. These real-world examples are noteworthy because of the huge financial risks they created. They’re also far from being isolated cases. Research by the Economist Intelligence Unit found that only 11 percent of companies claimed they delivered expected ROI on major capital projects 90 percent of the time or more. In addition, 12 percent of respondents said they achieved planned ROI less than half the time. According to Phil Thornton, lead consultant at the analyst firm Clarity Economics, the numbers demonstrate obvious challenges related to managing risks, accurately predicting ROI, and consistently delivering bottom-line growth for major capital investments “Portfolio management is a path to improve your organization’s competitive advantage. It helps make sure your organization is investing in the right things and not spending its time on things that are not delivering the intended results for the firm.” Read the full article here

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• Windows Azure Recipe: Enterprise LOBs

  - by Clint Edmonson

  Enterprises are more and more dependent on their specialized internal Line of Business (LOB) applications than ever before. Naturally, the more software they leverage on-premises, the more infrastructure they need manage. It’s frequently the case that our customers simply can’t scale up their hardware purchases and operational staff as fast as internal demand for software requires. The result is that getting new or enhanced applications in the hands of business users becomes slower and more expensive every day. Being able to quickly deliver applications in a rapidly changing business environment while maintaining high standards of corporate security is a challenge that can be met right now by moving enterprise LOBs out into the cloud and leveraging Azure’s Access Control services. In fact, we’re seeing many of our customers (both large and small) see huge benefits from moving their web based business applications such as corporate help desks, expense tracking, travel portals, timesheets, and more to Windows Azure. Drivers Cost Reduction Time to market Security Solution Here’s a sketch of how many Windows Azure Enterprise LOBs are being architected and deployed: Ingredients Web Role – this will host the core of the application. Each web role is a virtual machine hosting an application written in ASP.NET (or optionally php, or node.js). The number of web roles can be scaled up or down as needed to handle peak and non-peak traffic loads. Many Java based applications are also being deployed to Windows Azure with a little more effort. Database – every modern web application needs to store data. SQL Azure databases look and act exactly like their on-premise siblings but are fault tolerant and have data redundancy built in. Access Control – this service is necessary to establish federated identity between the cloud hosted application and an enterprise’s corporate network. It works in conjunction with a secure token service (STS) that is hosted on-premises to establish the corporate user’s identity and credentials. The source code for an on-premises STS is provided in the Windows Azure training kit and merely needs to be customized for the corporate environment and published on a publicly accessible corporate web site. Once set up, corporate users see a near seamless single sign-on experience. Reporting – businesses live and die by their reports and SQL Azure Reporting, based on SQL Server Reporting 2008 R2, can serve up reports with tables, charts, maps, gauges, and more. These reports can be accessed from the Windows Azure Portal, through a web browser, or directly from applications. Service Bus (optional) – if deep integration with other applications and systems is needed, the service bus is the answer. It enables secure service layer communication between applications hosted behind firewalls in on-premises or partner datacenters and applications hosted inside Windows Azure. The Service Bus provides the ability to securely expose just the information and services that are necessary to create a simpler, more secure architecture than opening up a full blown VPN. Data Sync (optional) – in cases where the data stored in the cloud needs to be shared internally, establishing a secure one-way or two-way data-sync connection between the on-premises and off-premises databases is a perfect option. It can be very granular, allowing us to specify exactly what tables and columns to synchronize, setup filters to sync only a subset of rows, set the conflict resolution policy for two-way sync, and specify how frequently data should be synchronized Training Labs These links point to online Windows Azure training labs where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. See my Windows Azure Resource Guide for more guidance on how to get started, including links web portals, training kits, samples, and blogs related to Windows Azure.

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• C# async and actors

  - by Alex.Davies

  If you read my last post about async, you might be wondering what drove me to write such odd code in the first place. The short answer is that .NET Demon is written using NAct Actors. Actors are an old idea, which I believe deserve a renaissance under C# 5. The idea is to isolate each stateful object so that only one thread has access to its state at any point in time. That much should be familiar, it's equivalent to traditional lock-based synchronization. The different part is that actors pass "messages" to each other rather than calling a method and waiting for it to return. By doing that, each thread can only ever be holding one lock. This completely eliminates deadlocks, my least favourite concurrency problem. Most people who use actors take this quite literally, and there are plenty of frameworks which help you to create message classes and loops which can receive the messages, inspect what type of message they are, and process them accordingly. But I write C# for a reason. Do I really have to choose between using actors and everything I love about object orientation in C#? Type safety Interfaces Inheritance Generics As it turns out, no. You don't need to choose between messages and method calls. A method call makes a perfectly good message, as long as you don't wait for it to return. This is where asynchonous methods come in. I have used NAct for a while to wrap my objects in a proxy layer. As long as I followed the rule that methods must always return void, NAct queued up the call for later, and immediately released my thread. When I needed to get information out of other actors, I could use EventHandlers and callbacks (continuation passing style, for any CS geeks reading), and NAct would call me back in my isolated thread without blocking the actor that raised the event. Using callbacks looks horrible though. To remind you: m_BuildControl.FilterEnabledForBuilding(    projects,    enabledProjects = m_OutOfDateProjectFinder.FilterNeedsBuilding(        enabledProjects,             newDirtyProjects =             {                 ....... Which is why I'm really happy that NAct now supports async methods. Now, methods are allowed to return Task rather than just void. I can await those methods, and C# 5 will turn the rest of my method into a continuation for me. NAct will run the other method in the other actor's context, but will make sure that when my method resumes, we're back in my context. Neither actor was ever blocked waiting for the other one. Apart from when they were actually busy doing something, they were responsive to concurrent messages from other sources. To be fair, you could use async methods with lock statements to achieve exactly the same thing, but it's ugly. Here's a realistic example of an object that has a queue of data that gets passed to another object to be processed: class QueueProcessor {    private readonly ItemProcessor m_ItemProcessor = ...     private readonly object m_Sync = new object();    private Queue<object> m_DataQueue = ...    private List<object> m_Results = ...     public async Task ProcessOne() {         object data = null;         lock (m_Sync)         {             data = m_DataQueue.Dequeue();         }         var processedData = await m_ItemProcessor.ProcessData(data); lock (m_Sync)         {             m_Results.Add(processedData);         }     } } We needed to write two lock blocks, one to get the data to process, one to store the result. The worrying part is how easily we could have forgotten one of the locks. Compare that to the version using NAct: class QueueProcessorActor : IActor { private readonly ItemProcessor m_ItemProcessor = ... private Queue<object> m_DataQueue = ... private List<object> m_Results = ... public async Task ProcessOne()     {         // We are an actor, it's always thread-safe to access our private fields         var data = m_DataQueue.Dequeue();         var processedData = await m_ItemProcessor.ProcessData(data);         m_Results.Add(processedData);     } } You don't have to explicitly lock anywhere, NAct ensures that your code will only ever run on one thread, because it's an actor. Either way, async is definitely better than traditional synchronous code. Here's a diagram of what a typical synchronous implementation might do: The left side shows what is running on the thread that has the lock required to access the QueueProcessor's data. The red section is where that lock is held, but doesn't need to be. Contrast that with the async version we wrote above: Here, the lock is released in the middle. The QueueProcessor is free to do something else. Most importantly, even if the ItemProcessor sometimes calls the QueueProcessor, they can never deadlock waiting for each other. So I thoroughly recommend you use async for all code that has to wait a while for things. And if you find yourself writing lots of lock statements, think about using actors as well. Using actors and async together really takes the misery out of concurrent programming.

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• Merge Join component sorted outputs [SSIS]

  - by jamiet

  One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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• Rant on EDI

  - by Anthony Trudeau

  Originally posted on: http://geekswithblogs.net/tonyt/archive/2013/06/27/153261.aspxMy post this month is a rant and not something informational. I hope y'all will forgive me.It's been a slow month. I was on vacation with my daughter for the middle part of the month. And the rest of my time has been preparing for a major ERP upgrade, and dealing with a last minute surprise from a customer that has EDI changes.The subject of EDI is my rant. I was tossed into EDI years ago by the same customer. I understood the basic concepts, but not details -- implementation or otherwise. I started with my network including a couple of people with EDI experience. And for one that was all she did. She was my first taste of what seems to be a protected group.I started looking for the standards with a budget in mind, or rather a lack of budget. See whenever someone stone walls you like that it tells me that what they're doing isn't as mystical as they'd like you to believe. Real magic doesn't need to be kept secret. And that is the case with EDI; however, the EDI industry tries to protect it. You cannot even download the standards. They cost thousands of dollars.All this does is ensure that they continue to rack up consulting dollars from their ignorant clients. Well sirs and madams, I put my finger in your eye. I developed my own translator. And while it's not robust enough to resell due to the limited scope of information I could gather. It did save my employer tens if not over a hundred thousand dollars.My public service message, therefore is as follows. Don't be afraid to tackle implementing EDI if you're even a semi-competent developer. You need some experience parsing, familiarity with your business system, and a little patience. Also, pick your VAN well. Don't fall into the trap of thinking that the biggest names are the best choice. That was a costly mistake for us that we are stuck with for a couple more years.

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• JavaScript: Code Folding

  - by Petr

  Today I would like to mentioned code folding in the new JavaScript editor support, which is available in the continual builds from our server. It's a basic feature, but was mentioned in a comment under the mentioned post. So you can fold comments and every code block between { and }. The current support allows only methods to be folded. The difference is shown below. In the picture on the left side is the current folding and on the right side the new one.   The code folding can be switched off in the Editor Options (Tools main menu -> Options -> Editor category -> General Tab). In this dialog you can also define which folds should be collapsed by default when you open a file. These options more closely fit Java editor needs, but you can see in the next picture how the options are mapped for JavaScript code.  The Method option folds all functions in the code. Other code blogs are fold through the option Tags and Other Code Blogs.  The documentation comments (starts with /**) are fold through Javadoc Comments and when you check Initial Comment, then all comments that start with /* are folded by default.  The new JavaScript editor also supports custom folds. To add your custom fold, type in two special comments as shown in this example: // <editor-fold> Your code goes here... // </editor-fold> You can define the default description of a collapsed fold by adding a "desc" attribute: // <editor-fold desc="This is my super secret genius code."> Your code goes here... // </editor-fold> You can set a fold to be collapsed by default by adding a "defaultstate" attribute: // <editor-fold defaultstate="collapsed"> Your code goes here... // </editor-fold> There is a code template that helps with writing custom fold comments. The abbreviation for the template is fcom. As I wrote the new JS support is available in the continual builds. Go here for more info.

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• The Unintended Consequences of Sound Security Policy

  - by Tanu Sood

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Author: Kevin Moulton, CISSP, CISM Meet the Author: Kevin Moulton, Senior Sales Consulting Manager, Oracle Kevin Moulton, CISSP, CISM, has been in the security space for more than 25 years, and with Oracle for 7 years. He manages the East Enterprise Security Sales Consulting Team. He is also a Distinguished Toastmaster. Follow Kevin on Twitter at twitter.com/kevin_moulton, where he sometimes tweets about security, but might also tweet about running, beer, food, baseball, football, good books, or whatever else grabs his attention. Kevin will be a regular contributor to this blog so stay tuned for more posts from him. When I speak to a room of IT administrators, I like to begin by asking them if they have implemented a complex password policy. Generally, they all nod their heads enthusiastically. I ask them if that password policy requires long passwords. More nodding. I ask if that policy requires upper and lower case letters – faster nodding – numbers – even faster – special characters – enthusiastic nodding all around! I then ask them if their policy also includes a requirement for users to regularly change their passwords. Now we have smiles with the nodding! I ask them if the users have different IDs and passwords on the many systems that they have access to. Of course! I then ask them if, when they walk around the building, they see something like this: Thanks to Jake Ludington for the nice example. Can these administrators be faulted for their policies? Probably not but, in the end, end-users will find a way to get their job done efficiently. Post-It Notes to the rescue! I was visiting a business in New York City one day which was a perfect example of this problem. First I walked up to the security desk and told them where I was headed. They asked me if they should call upstairs to have someone escort me. Is that my call? Is that policy? I said that I knew where I was going, so they let me go. Having the conference room number handy, I wandered around the place in a search of my destination. As I walked around, unescorted, I noticed the post-it note problem in abundance. Had I been so inclined, I could have logged in on almost any machine and into any number of systems. When I reached my intended conference room, I mentioned my post-it note observation to the two gentlemen with whom I was meeting. One of them said, “You mean like this,” and he produced a post it note full of login IDs and passwords from his breast pocket! I gave him kudos for not hanging the list on his monitor. We then talked for the rest of the meeting about the difficulties faced by the employees due to the security policies. These policies, although well-intended, made life very difficult for the end-users. Most users had access to 8 to 12 systems, and the passwords for each expired at a different times. The post-it note solution was understandable. Who could remember even half of them? What could this customer have done differently? I am a fan of using a provisioning system, such as Oracle Identity Manager, to manage all of the target systems. With OIM, and email could be automatically sent to all users when it was time to change their password. The end-users would follow a link to change their password on a web page, and then OIM would propagate that password out to all of the systems that the user had access to, even if the login IDs were different. Another option would be an Enterprise Single-Sign On Solution. With Oracle eSSO, all of a user’s credentials would be stored in a central, encrypted credential store. The end-user would only have to login to their machine each morning and then, as they moved to each new system, Oracle eSSO would supply the credentials. Good-bye post-it notes! 3M may be disappointed, but your end users will thank you. I hear people say that this post-it note problem is not a big deal, because the only people who would see the passwords are fellow employees. Do you really know who is walking around your building? What are the password policies in your business? How do the end-users respond?

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• SharePoint 2010 Diagnostic Studio Remote Diag

  - by juanlarios

  I have had some time this week to try out some tools that I have been meaning to try out. This week I am trying out the SP 2010 Diagnostic Studio. I installed it successfully and tried it on my development evironment. I was able to build a report and a snapshot of the environment. I decided to turn my attention to my Employer's intranet environment. This would allow me to analyze it and measure it against benchmarks. I didn't want to install the Diagnostic studio on the Production Envorinment, lucky for me, the Diagnostic studio can be run remotely, well...kind of. Issue My development environment is a stand alone, full installation of SharePoint 2010 Server. It has Office 2010, SQL 2008 Enterprise, a DC...well you get the point, it's jammed packed! But more importantly it's a stand alone, self contained VM environment. Well Microsoft has instructions as to how to connect remotely with Diagnostic Studio here. The deciving part of this is that the SP2010DS prompts you for credentails. So I thought I was getting the right account to run the reports. I tried all the Power Shell commands in the link above but I still ended up getting the following errors: 06/28/2011 12:50:18    Connecting to remote server failed with the following error message : The WinRM client cannot process the request...If the SPN exists, but CredSSP cannot use Kerberos to validate the identity of the target computer and you still want to allow the delegation of the user credentials to the target computer, use gpedit.msc and look at the following policy: Computer Configuration -> Administrative Templates -> System -> Credentials Delegation -> Allow Fresh Credentials with NTLM-only Server Authentication.  Verify that it is enabled and configured with an SPN appropriate for the target computer. For example, for a target computer name "myserver.domain.com", the SPN can be one of the following: WSMAN/myserver.domain.com or WSMAN/*.domain.com. Try the request again after these changes. For more information, see the about_Remote_Troubleshooting Help topic. 06/28/2011 12:54:47    Access to the path '\\<targetserver>\C$\Users\<account logging in>\AppData\Local\Temp' is denied. You might also get an error message like this: The WinRM client cannot process the request. A computer policy does not allow the delegation of the user credentials to the target computer. Explanation After looking at the event logs on the target environment, I noticed that there were a several Security Exceptions. After looking at the specifics around who was denied access, I was able to see the account that was being denied access, it was the client machine administrator account. Well of course that was never going to work!!! After some quick Googling, the last error message above will lead you to edit the Local Group Policy on the client server. And although there are instructions from microsoft around doing this, it really will not work in this scenario. Notice the Description and how it only applices to authentication mentioned? Resolution I can tell you what I did, but I wish there was a better way but I simply don't know if it's duable any other way. Because my development environment had it's own DC, I didn't really want to mess with Kerberos authentication. I would also not be smart to connect that server to the domain, considering it has it's own DC. I ended up installing SharePoint 2010 Diagnostic Studio on another Windows 7 Dev environment I have, and connected the machien to the domain. I ran all the necesary remote credentials commands mentioned here. Those commands add the group policy for you! Once I did this I was able to authenticate properly and I was able to get the reports. Conclusion   You can run SharePoint 2010 Diagnostic Studio Remotely but it will require some specific scenarions. A couple of things I should mention is that as far as I understand, SP2010 DS, will install agents on your target environment to run tests and retrieve the data. I was a Farm Administrator, and also a Server Admin on SharePoint Server. I am not 100% sure if you need all those permissions but I that's just what I have to my internal intranet.   I deally I would like to have a machine that I can have SharePoint 2010 DIagnostic Studio installed and I can run that against client environments. It appears that I will not be able to do that, unless I enable Kerberos on my Windows 7 Machine now. If you have it installed in the same way I would like to have it, please let me know, I'll keep trying to get what I'm after. Hope this helps someone out there doing the same.

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• Problem with deleting table rows using ctrl+a for row selection

  - by Frank Nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The following code is commonly shown and documented for how to access the row key of selected table rows in an ADF Faces table configured for multi row selection. public void onRemoveSelectedTableRows(ActionEvent actionEvent) {    RichTable richTable = … get access to your table instance …    CollectionModel cm =(CollectionModel)richTable.getValue();    RowKeySet rowKeySet = (RowKeySet)richTable.getSelectedRowKeys();             for (Object key : rowKeySet) {       richTable.setRowKey(key);       JUCtrlHierNodeBinding rowData = (JUCtrlHierNodeBinding)cm.getRowData();       // do something with rowData e.g.update, print, copy   }    //optional, if you changed data, refresh the table         AdfFacesContext adfFacesContext = AdfFacesContext.getCurrentInstance(); adfFacesContext.addPartialTarget(richTable);   return null; } The code shown above works for 99.5 % of all use cases that deal with multi row selection enabled ADF Faces tables, except for when users use the ctrl+a key to mark all rows for delete. Just to make sure I am clear: if you use ctrl+a to mark rows to perform any other operation on them – like bulk updating all rows for a specific attribute – then this works with the code shown above. Even for bulk row delete, any other mean of row selection (shift+click and multiple ctrl+click) works like a charm and the rows are deleted. So apparently it is the use of ctrl+a that causes the problem when deleting multiple rows of an ADF Faces table. To implement code that works for all table selection use cases, including the one to delete all table rows in one go, you use the code shown below. public void onRemoveSelectedTableRows(ActionEvent actionEvent) {   RichTable richTable = … get access to your table instance …   CollectionModel cm = (CollectionModel)richTable.getValue();   RowKeySet rowKeySet = (RowKeySet)richTable.getSelectedRowKeys();   Object[] rowKeySetArray = rowKeySet.toArray();      for (Object key : rowKeySetArray){               richTable.setRowKey(key);     JUCtrlHierNodeBinding rowData = (JUCtrlHierNodeBinding)cm.getRowData();                              rowData.getRow().remove();   }   AdfFacesContext adfFacesContext = AdfFacesContext.getCurrentInstance();          adfFacesContext.addPartialTarget(richTable); }

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• Best Frameworks/libraries/engines for 2D multiplayer C# Webbased RPG

  - by Thirlan

  Title is a mouthful but important because I'm looking to meet a specific criteria and it's complex enough that I need a lot of help in finding what I'm looking for. I really want people's suggestions because I trust it a lot more than anything else, so I just need to clearly define what it is I want heh : P Game is a 2D RPG. Think of Secret of Mana. Game is online multiplayer, but not MMO sized. Game must be webbased! I'm looking to the future and want to hit as many platforms as possible. I'm leaning to Webgl because of this, but still looking around. Since the users are seeing the game through the webbrowser the front-end should be mainly responsible for drawing, taking input and some basic checking such as preliminary collision detection. This is important because it means the game engine is NOT on the client's machine. The server should be responsible for the game engine and all the calculations. This means the server is doing all the work and the client is mostly a dumb terminal. Server language is c# I'm looking for fast project execution so I want to use as many pre-existing tools as possible. This would make sense because I'm making a game here, not an engine. I'm not creating some new revolutionary graphics or pushing the physics engines to the next level. Preference for commercially supported tools. For game mechanics reasons and for reasons 4 and 5, don't think I can use existing 2D rpg engines. I've seen them out there and I fear that if I try and use them they will have too many restrictions, but will be happy to hear out suggestions. So all this means I need a game engine on the server, or maybe just a physics engine, and then I need another engine/library to draw everything that the server is sending to the client on the webbrowser. Maybe this is how 50% of games work on the web and there are plenty of frameworks that support this! I wouldn't actually don't know : ( but my gut is telling me that most webgames are single player and 90% of the game is running on the client. So... any suggestions?

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• How can I achieve a 3D-like effect with spritebatch's rotation and scale parameters

  - by Alic44

  I'm working on a 2d game with a top-down perspective similar to Secret of Mana and the 2D Final Fantasy games, with one big difference being that it's an action rpg using a 3-dimensional physics engine. I'm trying to draw an aimer graphic (basically an arrow) at my characters' feet when they're aiming a ranged weapon. At first I just converted the character's aim vector to radians and passed that into spritebatch, but there was a problem. The position of every object in my world is scaled for perspective when it's drawn to the screen. So if the physics engine coordinates are (1, 0, 1), the screen coords are actually (1, .707) -- the Y and Z axis are scaled by a perspective factor of .707 and then added together to get the screen coordinates. This meant that the direction the aimer graphic pointed (thanks to its rotation value passed into spritebatch) didn't match up with the direction the projectile actually traveled over time. Things looked fine when the characters fired left, right, up, or down, but if you fired on a diagonal the perspective of the physics engine didn't match with the simplistic way I was converting the character's aim direction to a screen rotation. Ok, fast forward to now: I've got the aimer's rotation matched up with the path the projectile will actually take, which I'm doing by decomposing a transform matrix which I build from two rotation matrices (one to represent the aimer's rotation, and one to represent the camera's 45 degree rotation on the x axis). My question is, is there a way to get not just rotation from a series of matrix transformations, but to also get a Vector2 scale which would give the aimer the appearance of being a 3d object, being warped by perspective? Orthographic perspective is what I'm going for, I think. So, the aimer arrow would get longer when facing sideways, and shorter when facing north and south because of the perspective. At the same time, it would get wider when facing north and south, and less wide when facing right or left. I'd like to avoid actually drawing the aimer texture in 3d because I'm still using spritebatch's layerdepth parameter at this point in my project, and I don't want to have to figure out how to draw a 3d object within the depth sorting system I already have. I can provide code and more details if this is too vague as a question... This is my first post on stack exchange. Thanks a lot for reading! Note: (I think) I realize it can't be a technically correct 3D perspective, because the spritebatch's vector2 scaling argument doesn't allow for an object to be skewed the way it actually should be. What I'm really interested in is, is there a good way to fake the effect, or should I just drop it and not scale at all? Edit to clarify without the help of a picture (apparently I can't post them yet): I want the aimer arrow to look like it has been painted on the ground at the character's feet, so it should appear to be drawn on the ground plane (in my case the XZ plane) which should be tilted at a 45 degree angle (around the X axis) from the viewing perspective. Alex

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• Alert: It is No Longer 1982, So Why is CRM Still There?

  - by Mike Stiles

  Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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