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• email tracking image duplicate requests

  - by DEH

  I am embedding tracking images within emails that are being sent from a custom-built opt-in CRM system. The image src is an encoded .gif, such as src="12_34_675.gif". The image is served by an ASP.NET httphandler that decodes the src encoding and serves a transparent image. Everything works fine, but some email clients request the image multiple times, creating duplicate entries. Some clients make three calls all within one second, and some seem to make tens of calls over a day or so. Mostly email clients make single calls, but these few duplicates are very perplexing. I know I can code around them, but I'd really like to understand what's going on. I've checked the IIS log files, which show that the duplicate requests are coming from the client machines. I can't think what might be causing these duplicate http requests. Help!

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• How useful is a 'pure' MVC implementation?

  - by Matt1776

  I work at a company that provides custom made 'CRM'-like software. We are currently redesigning/redeveloping the software with the hopes that it will look more modern and be easier to develop and customize for future clients. Currently it takes a long time to customize each new application. There is a presumption that the reason it takes so long is because of the amount of business logic that is present in the 'view' layer. To some extent I can vouch for this being true, but symptoms don't always reliably point out a cause. There was a suggestion that if we just move the business logic to the controller layer and use pure view (we use java J2EE and struts) as in implementing struts tags instead of calling the bean layer and iterating objects right on the jsp - etc etc. Before I start advocating we go forward with this, I wanted to get a feeling for what other people thought. Does a "pure" implementation of the MVC (especially emphasis on decoupling the controller and the view) provide a cleaner, easier to develop and change code base?

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• Manipulating Exchange 2003 shared contacts folder remotely

  - by andybak

  I've got a CRM web app running on a remote server that needs to synchronise it's contacts with the in-house Exchange 2003 shared contacts. I know very little about Exchange - we are pricing a job for a new client so I'm really just getting a sense of the scope at this stage. Exchange 2003 doesn't seem to support web-services. What would the typical approach to this problem be? My initial instinct would be to open port 80 in the Exchange server, run a simple webserver and POST to it and then talk to exchange via OLE automation scripting (if that's what people are still calling it!) Any other suggestions?

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• Sending bulk notification emails without blocking

  - by FreshCode

  For my client's custom-built CRM, I want users (technicians) to be notified of changes to marked cases via email. This warrants a simple subscription mapping table between users and cases and automated emails to be sent every time a change is made to a case from within the logging method. How do I send 10-100 emails to subscribed users without bogging down my logging method? My SMTP server is on a peer on my LAN, so sends should be quick, but ideally this should be handled by an external queuing process. I can have a cron job send any outstanding emails every 10 minutes, but for this specific client cases are quite time-sensitive and instant notification (as instant as email can be) would be great. How can I send bulk notification emails from within ASP.NET MVC without bogging down my logging method?

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• Repository Design Pattern Guidance

  - by thefactor

  Let's say you have an MVVM CRM application. You have a number of customer objects in memory, through a repository. What would be the appropriate place to handle tasks that aren't associated with traditional MVVM tasks from a GUI? For example, let's say every few minutes you want to check to see if their address is valid and pop up a notification if it is not. Or you want to send out an hourly e-mail update. Or you want a window to pop up to remind you to call a customer at a specific time. Where does this logic go? It's not GUI/action-oriented, and it's not logic that would be appropriate for a repository, I think.

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• Business web application platform structure

  - by VoodooRider

  Hi, I would like to develop a web application in java/spring/hibernate serving as a business platform that I could connect plugins to (i.e. CRM plugin, ware plugin, sales plugin). Those plugins could be dependent of other plugins in a tree manner. The parent project would be packaged as war having all the basic configuration and looks (spring configs, css, scripts), ready to go user and group management, security settings, etc. All together I would like it to behave and look a bit like Joomla, but built using different tools for different purposes. And I have a few questions concerning that project: Do you know of any open source projects offering such a platform ready to go? If not is maven applicable for managing those plugins? What is the best way to package and deploy those plugins? And the last but not least, basically is this the right way to go or is a dead end and it would be better to create a separate web app for those business needs?

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• How to setup a development Active Directory

  - by Rob

  Does anyone have any suggestions on how to setup a development environment for active directory? We are thinking of using development.contoso.com or something along those lines that is a completely separate envnironment from our production. This will be used for things like Dev SharePoint and possibly a Dev exchange server. Maybe even a dev CRM. We are thinking of setting this up all using virtual machines. Possibly having the production get replicated down on a regular basis as well. Does anyone have an experience with this or any suggestions on what to do or not to do for this?

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• I need a very simple PHP database front-end admin panel; a simple records editor for a specified tab

  - by Lansen Q

  Hi there, I am looking to add some dynamics to our corporate website. This is a secondary role so I'd rather not be spending a ton of time on it. At this point, all I need is a simple PHP script where a non-technical user can pull up and manage the records in a MySQL table. There's only one table of data to be managed; it's just that it will be accessed and updated quite frequently. I recall that Grails' default scaffolding feature has precisely this: list of entries with the ability to add, edit and delete, with no nonsense. What would be the best tool to use for this? I would rather not be writing it from scratch, as this will take me quite some time. It seems like the kind of thing that ought to exist somewhere. Thanks!

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• Google Analytics - Goal Funnel Steps

  - by Daniel

  Is there a way to test the url you're entering in a step, to see if Google Analytics will recognize it? What I'd like to do is provide some web page or some web service with a URL, and get a pass or fail. It passes if Google Analytics recognizes a page hit to the url. Let me give some context. We've been having issues with our goal funnel steps in Google Analytics. The instructions on adding steps say not to use the domain. e.g. DO NOT use : http://www.mysite.com/step1.html INSTEAD use: /step1.html Our custom CRM uses friendly urls and as a result GA is having a hard time picking up on them. So we've experimented with changing around url we've placed in the step, however we've got to wait a day to see if the new url we've provided is going to work! Hence why we're looking for something quicker.

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• Force.com presents Database.com SQL Azure/Amazon RDS unfazed

  - by Sarang

  At the DreamForce 2010 event in San Francisco Force.com unveiled their next big thing in the Fat SaaS portfolio "Database.com".  I am still wondering how would they would've shelled out for that domain name. Now why would a already established SaaS player foray into a key building block like Database? Potentially allowing enterprises to build apps that do not utilize the Force.com stack! One key reason is being seen as the Fat SaaS player with evey trick in the SaaS space under his belt. You want CRM come hither, want a custom development PaaS like solution welcome home (VMForce), want all your apps to talk to a cloud DB and minimize latency by having it reside closer to you cloud apps? You've come to the right place sire! Other is potentially killing foray of smaller DB players like Oracle (Not surprisingly, the Database.com offering is a highly customized and scalable Oracle database) from entering the lucrative SaaS db marketplace. The feature set promised looks great out of the box for someone who likes to visualize cool new architectures. The ground realities are certainly going to be a lot different considering the SOAP/REST style access patterns in lieu of the comfortable old shoe of SQL. Microsoft suffered heavily with SDS (SQL Data Services) offering in early 2009 and had to pull the plug on the product only to reintroduce as a simple SQL Server in the cloud, SQL Windows Azure. Though MSFT is playing cool by providing OData semantics to work with SQL Windows Azure satisfying atleast some needs of the Web-Style to a DB. The other features like Social data models including Profiles, Status updates, feeds seem interesting as well. (Although I beleive social is just one of the aspects of large scale collaborative computing). All these features start "Free" for devs its a good news but the good news stops here. The overall pricing model of $ per Users per Transactions / Month is highly disproportionate compared to Amazon RDS (Based on MySQL) or SQL Windows Azure (Based on MSSQL). Roger Jennigs of Oakleaf did an interesting comparo based on 3, 10, 100, 500 users and it turns out that Database.com going by current understanding is way too expensive for the services on offer. The offering may not impact the decision for DotNet shops mulling their cloud stategy or even some Java/MySQL shops thinking about Amazon RDS, however for enterprises having already invested in other force.com offerings this could be a very important piece in the cloud strategy jigsaw. One which would address a key cloud DB issue of "Latency" for them at least it will help having the DB in the neighborhood. The tooling and "SQL like" access provider drivers (Think ODBC/JDBC) will be available later this year. Progress Software has already announced their JDBC driver stack for Database.com. It remains to be seen how effective the overall solutions proves to be in the longer run but for starts its a important decision towards consolidating Force.com's already strong positioning in the SaaS space. As always contrasting views are welcome! :)

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• Measuring Social Media Efforts

  - by David Dorf

  So you're on the bandwagon and you've created a Facebook page, you're tweeting everyday, and maybe you've even got a YouTube channel. Now what? After you put any program in place, you need to measure, set new goals, then execute and this is no different. But how does one measure social media efforts? First, I guess we need some goals. Typical ones might be to acquire customers, engage them, then convert them. So that translates to: Increase Facebook fans and Twitter followers Increase comments/posting and retweets Increase redemption of offers via Facebook and Twitter Counting fans and followers is easy, and tracking the redemption of coupons isn't that hard either, but measuring engagement is a tough one. How do you know whether your fans are reading your posts, and whether your posts have any meaning to them? For Facebook, the fan page administrator has access to analytics called Facebook Insights. There you can check weekly metrics such as total fans, new fans, lost fans, demographics of fans, number of postings, numbers clicks, etc. Not nearly as comprehensive as Google Analytics, but well on its way. For Twitter, getting information is a little tougher. Again, its easy to track followers and you can use tools like TweetMeme to encourage and track retweets. An interesting website called WeFollow tries to measure influence for certain topics. For example, the top three influencers for the topic "retail" are retailweek, retailwire, and retailerdaily. Other notables are #10 BestBuy, #11 GapOfficial, #12 JeffPR, and #17 OracleRetail. I assume influence is calculated based on number of followers, number of retweets, frequency of tweets, and perhaps depth of dialogs. If you want to get serious about monitoring and measuring social marketing efforts, you'd be wise to invest in a strong tool. Several are listed on this wiki, including big ones like Radian6, Nielsen, Omniture, and Buzzient. Buzzient might be particularly interesting because its integrated with Oracle CRM OnDemand -- see the demo. As always, I'm interested in hearing how others approach goal setting and monitoring of social media efforts, so feel free to post comments.

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• Catching people up

  - by Randy Walker

  It’s been a while since I’ve blogged.  I suppose sometimes when one’s personal life gets busy, there are some things that fall by the wayside.  So what all has happened since I last blogged? Business has been good with lots of lessons learned.  I had hoped I would have had an important announcement several months ago concerning the business I own, but that simply hasn’t materialized yet. Will keep everyone posted.  Ensuring your business has a good sales pipeline and stays ahead in the technology curve is extremely important. I eventually resigned my INETA Board of Directors position.  Never one to mince words, frankly I had several issues with how things are run at INETA.  Mostly centered around some ethical issues compounded by higher expectations and what I felt was a lack of support.  I had put my hat into the ring in order to help change things, but eventually I didn’t really see change a possibility, and so all things must come to an end. I have started writing up a new business plan for a new startup, details to be forthcoming.  It’s new name will be Linker CRM.  I have some aggressive game changing plans ahead for it.  Ping me if you’re interested in finding out more information and don’t mind signing a non-compete and confidentiality agreement. ;) My personal life, has been hectic.  A 4 year old will do that to you.  As well as being divorced and the headaches associated with that.  If you’ve been divorced, I feel your pain, if you haven’t been, I would never wish the emotional roller coaster ride on anyone.  Dating has been interesting.  It’s a lot different at age 35 than your early 20s and relationships are far more complicated. Ethan is an absolutely fantastic adorable charmer of a kid.  He’s definitely going to be a heartbreaker.  His personality is really shining through and he’s taken onto my appreciation of music (and yes I’ll admit dance too).  We watched America’s Best Dance Crew (ABDC) together for the first time, he really loved it and I think he’ll probably start his own break dancing crew eventually.  I’ve posted a few videos on Facebook for those interested.  I’m extremely proud of him, but please say a little prayer for us as we try and continue to curb some behavior issues, as well as his mother and I try to settle some differences. This year’s travel plans have already included Dallas, Seattle, and a trip to Vancouver for the 2010 Olympics (a huge thanks to the Washington State Police for the nice souvenir they gave me).  Future travel plans include a trip to Korea in the 2nd half of May, Nashville again in the summer, and hopefully New Orleans for the Microsoft TechEd 2010 Conference. Look for some new blog posts soon …

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• BUILD 2013 - Microsoft Set to Unveil It&rsquo;s Reinvention

  - by D'Arcy Lussier

  Originally posted on: http://geekswithblogs.net/dlussier/archive/2013/06/24/153211.aspxSome thoughts as we head into BUILD this week… This week in San Francisco Microsoft will be hosting the BUILD conference. They’ll be talking up Windows 8.1 (Windows Blue), more Azure, some Windows Phone, XBox, Office 365… actually, they told us on the original BUILD announcement site what we’d be seeing:           While looking at this, consider a recent article from The Verge that talks about the speculation of a huge shake up at Microsoft . From the article: All Things D quotes one insider as saying they're "titanic" changes, noting they might be attached to Ballmer's legacy at the company. "It’s the first time in a long time that it feels like that there will be some major shifts, including some departures," says the alleged insider. Considering Ballmer let Sinofsky go right after the Windows 8 launch, the idea of Microsoft cutting loose some executives doesn’t seem to be big news. But the next piece of the article frames things more interestingly: Ballmer is reportedly considering a new structure that would create four separate divisions: enterprise business, hardware, applications and services, and an operating systems group. This statement got me thinking…what would this new structure look like? Below is one possibility: At a recent (this year or last year, I can’t recall which) Microsoft shareholder’s meeting, Ballmer made the statement that Microsoft is now a products and services company. At the time I don’t think I really let that statement sink in. Partially because I really liked the Microsoft of my professional youth – the one that was a software and platform company. In Canada, Microsoft has been pushing three platform areas: Lync, Azure, and SQL Server. I would expect those to change moving forward as Microsoft continues to look for Partners that will help them increase their Services revenue through solutions that incorporate/are based on Azure, Office 365, Lync, and Dynamics. I also wonder if we’re not seeing a culling of partners through changes to the Microsoft Partner Program. In addition to the changing certification requirements that align more to Microsoft’s goals (i.e. There is no desktop development based MCSD, only Windows 8 Store Apps), competencies that partners can qualify for are being merged, requirements changed, and licenses provided reduced. Ballmer warned as much at the last WPC though that they were looking for partners who were “all in” with Microsoft, and these programs seem to support that sentiment. Heading into BUILD this week, I’ll be looking to answer one question – what does it mean to be a Microsoft developer here in the 2010’s? What is the future of the Microsoft development platform? Sure, Visual Studio is still alive and well and Microsoft realizes that there’s a huge install base of .NET developers actively working on solutions. But they’ve ratcheted down the messaging around their development stack and instead focussed on promoting development for their platforms and services. Last year at BUILD with the release of Windows 8, Microsoft just breached the walls of its cocoon. After this BUILD and the organizational change announcements in July, we’ll see what Microsoft looks like fully emerged from its metamorphosis.

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• Guidance and Pricing for MSDN 2010

  - by John Alexander

  Sorry for the rather lengthy post here. I get asked this all the time so I decided to post it…Visual Studio 2010 editions will be available on April 12, 2010. Product Features Professional with MSDN Essentials Professional with MSDN Premium with MSDN Ultimate with MSDN Test Professional with MSDN Debugging and Diagnostics IntelliTrace (Historical Debugger)         Static Code Analysis       Code Metrics       Profiling       Debugger   Testing Tools Unit Testing   Code Coverage       Test Impact Analysis       Coded UI Test       Web Performance Testing         Load Testing1         Microsoft Test Manager 2010       Test Case Management2       Manual Test Execution       Fast-Forward for Manual Testing       Lab Management Configuration3       Integrated Development Environment Multiple Monitor Support   Multi-Targeting   One Click Web Deployment   JavaScript and jQuery Support   Extensible WPF-Based Environment Database Development Database Deployment       Database Change Management2       Database Unit Testing       Database Test Data Generation       Data Access   Development Platform Support Windows Development   Web Development   Office and SharePoint Development   Cloud Development   Customizable Development Experience   Architecture and Modeling Architecture Explorer         UML® 2.0 Compliant Diagrams (Activity, Use Case, Sequence, Class, Component)         Layer Diagram and Dependency Validation         Read-only diagrams (UML, Layer, DGML Graphs)         Lab Management Virtual environment setup & tear down3       Provision environment from template3       Checkpoint environment3       Team Foundation Server Version Control2   Work Item Tracking2   Build Automation2   Team Portal2   Reporting & Business Intelligence2   Agile Planning Workbook2   Microsoft Visual Studio Team Explorer 2010   Test Case Management2       MSDN Subscription – Software and Services for Production Use Windows Azure Platform 20 hrs/mo † 50 hrs/mo † 100 hrs/mo † 250 hrs/mo † n/a Microsoft Visual Studio Team Foundation Server 2010   Microsoft Visual Studio Team Foundation Server 2010 CAL   1 1 1 1 Microsoft Expression Studio 3       Microsoft Office Professional Plus 2010, Project Professional 2010, Visio Premium 2010 (following Office 2010 launch)       MSDN Subscription – Software for Development and Testing 4 Windows 7, Windows Server 2008 R2 and SQL Server 2008 Toolkits, Software Development Kits, Driver Development Kits Previous versions of Windows (client and server operation systems)   Previous versions of Microsoft SQL Server   Microsoft Office       Microsoft Dynamics       All other Servers       Windows Embedded operating systems       Teamprise         MSDN Subscription – Other Benefits Technical support incidents 0 2 4 4 2 Priority support in MSDN Forums Microsoft e-learning collections (typically 10 courses or 20 hours) 0 1 2 2 1 MSDN Flash newsletter MSDN Online Concierge MSDN Magazine   System Requirements View View View View View Buy from (MSRP) $799 $1,199 $5,469 $11,899 $2,169 Renew from (MSRP) $549 (upgrade) $799 $2,299 $3,799 $899 † Availability varies by country and subscription level.  Details available on the MSDN site 1. May require one or more Microsoft Visual Studio Load Test Virtual User Pack 2010 2. Requires Team Foundation Server and a Team Foundation Server CAL 3. Requires Microsoft Visual Studio Lab Management 2010 4. Per-user license allows unlimited installations and use for designing, developing, testing, and demonstrating applications. UML is a registered trademark of Object Management Group, Inc. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

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• Oracle AIM, Oracle ABF, and Siebel Results Roadmap Officially Retired as of January 31, 2011

  - by tom.spitz

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} It seems somehow appropriate that the first entry of the Oracle® Unified Method (OUM) blog is about the retirement of several of our legacy methods, most notably AIM Foundation.If you're reading this, you're probably aware that Oracle has been developing OUM to support the entire Enterprise IT lifecycle, including support for the successful implementation of every Oracle product. As Oracle has continued to acquire new companies and technologies, it has become essential that we also create a single, unified language and approach for implementation - across the Oracle ecosystem.With the release of OUM 5.1 in 2009, OUM provided full support for all enterprise application implementation projects including Oracle E-Business Suite R12, Siebel CRM, PeopleSoft Enterprise, and JD Edwards EnterpriseOne projects. In 2010, we released OUM training that supports the use of OUM on these types of projects.That support represented a major milestone in the evolution of OUM and enabled implementers to transition to OUM. Consequently, we announced a staggered retirement schedule for Oracle's legacy methods. On January 31, 2011 we announced the retirement of:Oracle Application Implementation Method (AIM)Oracle AIM for Business Flows (ABF)Siebel Results RoadmapLater this year, we will announce the retirement of Compass - the legacy PeopleSoft method - and Data Warehouse Method Fast Track.OUM is available free of charge to Oracle Gold, Platinum, and Diamond partners through the Oracle Partner Network (OPN) [OUM on OPN]. The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for an engagement of two weeks or longer meeting some additional minimum criteria.There be more retirement announcements in the coming months. For now it's "Adios AIM." Thanks for the memories...

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• Technology Selection for a dynamic product

  - by Kuntal Shah

  We are building a product for Procurement Domain in JAVA. Following are the main technical requirements. Platform Independent Database Independent Browser Independent In functional requirements the product is very dynamic in nature. The main reason being the procurement process around the world is different from client to client. Briefly we need to have a dynamic workflow engine and a dynamic template engine. The workflow engine by which we can define any kind of workflows and the template engine allows us to define any kind of data structures and based on definition it can get the user input through workflow. We have been developing this product for almost 2 years. It has been a long time till we can get down with the dynamics of requirements. Till now we have developed a basic workflow and template engine and which is in use at one of the client. We have been using following technologies. GWT-Ext (Front End Framework) Hibernate (Database Layer) In between we have faced some issues with GWT-Ext (mainly browser compatibility) and database optimization due to sub classing in hibernate. For resolving GWT-Ext issue, which a dying community so we decided to move to SmartGWT. In SmartGWT we faced issues related to loading and now we are able to finalize that GWT 2.3 will be the way to go as the library is rich and performance is upto the mark. We are able to almost finalize GWT-Spring based front and middle layer. In hibernate, we found main issues with sub-classing due to that it was throwing astronomical queries and sometimes it would stop firing any queries for 5-10 seconds or may be around 30 seconds and then resume again. Few days back I came to one article related to ORM. I am a traditional .Net SQL developer and I have always worked with relational database. Reading through this article, I also found it relating to the issues I face. I am still not completely convinced of using hibernate and this article just supported my opinion. Following are the questions for which I am looking for an answer. Should we be going with Hibernate in case of dynamic database requirements and the load of the data will be heavy in future? How can we partition the data, how we can efficiently join the data, how we can optimize the queries? If the answer is no then how do we achieve database independence? Is our choice related to GWT and Spring proper or do we need to change that too? Should we use any other key value pair database if the data is dynamic in nature and it is very difficult to make it relational?

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• Site Search Engine for 1,000 page website

  - by Ian

  I manage a website with about 1,000 articles that need to be searchable by my members. The site search engines I've tried all had their own problems: Fluid Dynamics Search Engine Since it's written in perl, it was a bit hacky to integrate with my PHP-based CMS. I basically had to file_get_contents the search results page. However, FDSE had the best search results. Google CSE Ugh, the search results SUCK. It can't find documents even using unique strings. I'm so surprised that a Google search product is this bad. Nor can I get any answers on their 'help' forums, and I am a paying user. Boo, Google. Boo. Sphider Again, bad search results. Unable to locate some phrases used in link text. Better results than Google CSE though. Shame on Google that a free PHP script has better search results than their paid application. IndexTank This one looked really promising. I got all set up with their PHP API client. But it would only randomly add articles that I submitted. Out of 700+ articles I pushed to the index through their API, only 8 made it in. Unable to find any help on this subject. Update for IndexTank -- Got the above issue fixed, so this looks most promising so far. The site itself runs on php/mysql and FreeBSD, though this shouldn't matter for a web crawling indexer. I've looked at Lucene, but I don't know anything about Java or installing Java programs on my web server. I also do not have root access on my web server, if this would be required for installation. I really don't need a lot of fancy features. It just needs to be able to crawl my web site and return great (even decent!) search results. I don't need any crazy search operators. It doesn't need to index off my primary domain. It just needs to work! Thanks, Hive Mind!

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• Oracle Customer Hub - Directions, Roadmap and Customer Success

  - by Mala Narasimharajan

   By Gurinder Bahl With less than a week from OOW 2012, I would like to introduce you all to the core Oracle Customer MDM Strategy sessions. Fragmentation of customer data across disparate systems prohibits companies from achieving a complete and accurate view of their customers. Oracle Customer Hub provide a comprehensive set of services, utilities and applications to create and maintain a trusted master customer system of record across the enterprise. Customer Hub centralizes customer data from disparate systems across your enterprise into a master repository. Existing systems are integrated in real-time or via batch with the Hub, allowing you to leverage legacy platform investments while capitalizing on the benefits of a single customer identity. Don’t miss out on two sessions geared towards Oracle Customer Hub:   1) Attend session CON9747 - Turn Customer Data into an Enterprise Asset with Oracle Fusion Customer Hub Applications at Oracle Open World 2012 on Monday, Oct 1st, 10:45 AM - 11:45 AM @ Moscone West – 2008. Manouj Tahiliani, Sr. Director MDM Product Management will provide insight into the vision of Oracle Fusion Customer Hub solutions, and review the roadmap. You will discover how Fusion Customer MDM can help your enterprise improve data quality, create accurate and complete customer information,  manage governance and help create great customer experiences. You will also understand how to leverage data quality capabilities and create a sophisticated customer foundation within Oracle Fusion Applications. You will also hear Danette Patterson, Group Lead, Church Pension Group talk about how Oracle Fusion Customer Hub applications provide a modern, next-generation, multi-domain foundation for managing customer information in a private cloud. 2)  Don't miss session  CON9692 - Customer MDM is key to Strategic Business Success and Customer Experience Management at Oracle Open World 2012 on Wednesday, October 3rd 2012 from 3:30-4:30pm @ Westin San Francisco Metropolitan 1. JP Hurtado, Director, Customer Systems, will provide insight on how RCCL overcame challenges of data quality, guest recognition & centralized customer view to provide consolidated customer view to multiple reservation, CRM, marketing, service, sales, data warehouse and loyalty systems. You will learn how Royal Caribbean Cruise Lines (RCCL), which has over 30 million customer and maintain multiple brands, leveraged Oracle Customer Hub (Siebel UCM) as backbone to customer data management strategy for past 5 years. Gurinder Bahl from MDM Product Management will provide an update on Oracle Customer Hub strategy, what we have achieved since last Open World and our future plans for the Oracle Customer Hub. You will learn about Customer Hub Data Quality capabilities around data analysis, cleansing, matching, address validation as well as reporting and monitoring capabilities. The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, and Conference sessions. You can see an overview of MDM sessions here.  Looking forward to see you at Open World, the perfect opportunity to learn about cutting edge Oracle technologies. 

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• Oracle Enterprise Innovation Days

  - by Lara Ermacora

  Si è tenuto lo scorso 10 e 11 novembre l'appuntamento con l'innovazione marcato Oracle. L' Oracle Enterprise Innovation Days, alla sua seconda edizione, ha portato a Bologna tutte le aziende che pensano all'innovazione come leva principale per difendere e rafforzare la propria competitività. All'interno di un panorama, come quello odierno, complesso ed eterogeneo si è discusso a lungo di approcci strategici, soluzioni possibili e sono state portate d'esempio alcune esperienze significative. Fra gli ospiti dell'evento Rajan Krishnan, Vice President, Applications Product Development and Product Management for EMEA, ha presentato le strategie applicative di Oracle aprendo così la discussione sulla tematica principale della sessione plenaria: Oracle Fusion Applications. Il suo intervento è stato subito seguito da Enrico Pagliarini, giornalista del sole 24 ore che ha intervistato 3 diverse coppie Partner / Cliente per approfondire con loro i progetti altamente innovativi a cui le loro aziende hanno collaborato.  Si è parlato di Enel Servizi Srl che grazie ad Accenture ha portato la soluzione Syebel Energy CRM alla sua attuale versione 8.0 per una migliore gestione dei clienti all'interno del mercato libero caratterizzato dalla sua alta competitività; Prysmian che, a fronte dell'acquisizione della società olandese Draka, insieme a Reply, ha deciso di rimodellare il processo di Reporting Civilistico e Gestionale di gruppo, creando una nuova applicazione che soddisfi i requisiti della nuova organizzazione nascente; Kinexia e Waste Italia precedentemente parte del gruppo Unendo e ora divisesi l'una nel mercato dei rinnovabili l'altra in quello dello smaltimento rifiuti che con l'aiuto di Deloitte si sono dotate della soluzione full outsourcing JDE, a seguito di  una sw selection tra JDE, SAP e altre soluzioni italiane.Durante la cena altri due momenti hanno attirato l'attenzione dei partecipanti: la presentazione di Michele Stroligo, giovanissimo  Designer Team Member Oracle Racing e i Reference Customer Award ovvero le premiazioni dei clienti che si sono contraddistinti come migliori referenze nei diversi mercati con diversi prodotti. I premi sono stati assegnati a: FIAT, Enel, Boiron Laboratoires, Champion Europe, Mediaset, Coeclerici. Il pomeriggio ha interessato invece vari percorsi di approfondimento declinati sulle diverse figure professionali concludendosi con la presentazione del Tenente Colonello Marco Lant delle Frecce Tricolori, esempio di eccellezza italiana noto in tutto il mondo. La giornata si è conclusa con la cena di gala nel famoso palazzo Re Enzo che troneggia sulla piazza principale della città.  La mattinata del secondo giorno è stata interamente dedicata all'approfondimento degli argomenti di maggior interesse attraverso tavoli interattivi e workshop a cura dei partner Oracle. L'evento si è poi concluso con una serie di iniziative culturali dedicate ai congressisti. A breve sarà disponibile il sito dedicato all'evento con tutte le foto della giornata, i video degli interventi più salienti, potrete inoltre scaricare tutte le presentazioni fatte durante i lavori. Rimani aggiornato sull'Oracle Enterprise Innovation Days 2011 visitando il blog! Strategie Applicative di Oracle - Rajan Krishnan bologna nov 2011 View more presentations from Oracle Apps - Italia .

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• Package system broken - E: Sub-process /usr/bin/dpkg returned an error code (1)

  - by delha

  After installing some packages and libraries I have an error on Package Manager, I can't run any update because it says: "The package system is broken If you are using third party repositories then disable them, since they are a common source of problems. Now run the following command in a terminal: apt-get install -f " I've tried to do what it says and it returns me: jara@jara-Aspire-5738:~$ sudo apt-get install -f Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following packages were automatically installed and are no longer required: libcaca-dev libopencv2.3-bin nite-dev python-bluez ps-engine libslang2-dev python-sphinx ros-electric-geometry-tutorials ros-electric-geometry-visualization python-matplotlib libzzip-dev ros-electric-orocos-kinematics-dynamics ros-electric-physics-ode libbluetooth-dev libaudiofile-dev libassimp2 libnetpbm10-dev ros-electric-laser-pipeline python-epydoc ros-electric-geometry-experimental libasound2-dev evtest python-matplotlib-data libyaml-dev ros-electric-bullet ros-electric-executive-smach ros-electric-documentation libgl2ps0 libncurses5-dev ros-electric-robot-model texlive-fonts-recommended python-lxml libwxgtk2.8-dev daemontools libxxf86vm-dev libqhull-dev libavahi-client-dev ros-electric-geometry libgl2ps-dev libcurl4-openssl-dev assimp-dev libusb-1.0-0-dev libopencv2.3 ros-electric-diagnostics-monitors libsdl1.2-dev libjs-underscore libsdl-image1.2 tipa libusb-dev libtinfo-dev python-tz python-sip libfltk1.1 libesd0 libfreeimage-dev ros-electric-visualization x11proto-xf86vidmode-dev python-docutils libvtk5.6 ros-electric-assimp x11proto-scrnsaver-dev libnetcdf-dev libidn11-dev libeigen3-dev joystick libhdf5-serial-1.8.4 ros-electric-joystick-drivers texlive-fonts-recommended-doc esound-common libesd0-dev tcl8.5-dev ros-electric-multimaster-experimental ros-electric-rx libaudio-dev ros-electric-ros-tutorials libwxbase2.8-dev ros-electric-visualization-common python-sip-dev ros-electric-visualization-tutorials libfltk1.1-dev libpulse-dev libnetpbm10 python-markupsafe openni-dev tk8.5-dev wx2.8-headers freeglut3-dev libavahi-common-dev python-roman python-jinja2 ros-electric-robot-model-visualization libxss-dev libqhull5 libaa1-dev ros-electric-eigen freeglut3 ros-electric-executive-smach-visualization ros-electric-common-tutorials ros-electric-robot-model-tutorials libnetcdf6 libjs-sphinxdoc python-pyparsing libaudiofile0 Use 'apt-get autoremove' to remove them. The following extra packages will be installed: libcv-dev The following NEW packages will be installed libcv-dev 0 upgraded, 1 newly installed, 0 to remove and 4 not upgraded. 2 not fully installed or removed. Need to get 0 B/3,114 kB of archives. After this operation, 11.1 MB of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 261801 files and directories currently installed.) Unpacking libcv-dev (from .../libcv-dev_2.1.0-7build1_amd64.deb) ... dpkg: error processing /var/cache/apt/archives/libcv-dev_2.1.0-7build1_amd64.deb (-- unpack): trying to overwrite '/usr/bin/opencv_haartraining', which is also in package libopencv2.3-bin 2.3.1+svn6514+branch23-12~oneiric dpkg-deb: error: subprocess paste was killed by signal (Broken pipe) Errors were encountered while processing: /var/cache/apt/archives/libcv-dev_2.1.0-7build1_amd64.deb E: Sub-process /usr/bin/dpkg returned an error code (1) I've tried everything people recommend on internet like: sudo apt-get clean sudo apt-get autoremove sudo apt-get update sudo apt-get upgrade sudo apt-get -f install Also I've tried to install the synaptic manager but it doesn't let me install anything.. As you can see nothing works so I'm desperate! I'm using ubuntu 11.10, 64 bits Thanks!!

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• Oracle Optimized Solutions at Oracle OpenWorld 2012

  - by ferhatSF

  Have you registered for Oracle OpenWorld 2012 in San Francisco from September 30 to October 4? Visit the Oracle OpenWorld 2012 site today for registration and more information. Come join us to hear how Oracle Optimized Solutions can help you save money, reduce integration risks, and improve user productivity. Oracle Optimized Solutions are designed, pre-tested, tuned and fully documented architectures for optimal performance and availability. They provide written guidelines to help size, configure, purchase and deploy enterprise solutions that address common IT problems. Built with flexibility in mind, Oracle Optimized Solutions can be deployed as complete solutions or easily tailored to meet your specific needs - they are proven to save money, reduce integration risks and improve user productivity. Here is a preview of the planned Oracle OpenWorld sessions(*) on Oracle Optimized Solutions. October 1, 2012 Monday Time Session ID Title Location 12:15 PM CON7916 Accelerate Oracle E-Business Suite Deployment with SPARC SuperCluster Moscone West - 2001 03:15 PM GEN9691 General Session: Accelerate Your Business with the Oracle Hardware Advantage Moscone North - Hall D 04:45 PM CON4821 Building a Flexible Enterprise Cloud Infrastructure on Oracle SPARC Systems Moscone West - 2001 October 2, 2012 Tuesday Time Session ID Title Location 10:15 AM CON4561 Backup-and-Recovery Best Practices with Oracle Engineered Systems Products Moscone South - 252 11:45 AM CON3851 Optimizing JD Edwards EnterpriseOne on SPARC T4 Servers for Best Performance Moscone West - 2000 01:15 PM GEN11472 General Session: Breakthrough Efficiency in Private Cloud Infrastructure Moscone West - 3014 01:15 PM CON4600 Extreme Storage Scale and Efficiency: Lessons from a 100,000-Person Organization Moscone South - 252 05:00 PM CON9465 Next-Generation Directory: Oracle Unified Directory Moscone West - 3008 05:00 PM CON4088 Accelerate Your SAP Landscape with the Oracle SPARC SuperCluster Moscone West - 2001 05:00 PM CON7743 High-Performance Security for Oracle Applications Using SPARC T4 Systems Moscone West - 2000 05:00 PM CON3857 Archive Strategies for 100 Percent Data Availability Moscone South - 270 October 3, 2012 Wednesday Time Session ID Title Location 10:15 AM CON6528 Configure Oracle Hybrid Columnar Compression to Optimize Query Database Performance up to 10x Moscone South - 252 11:45 AM CON2590 Breakthrough in Private Cloud Management on SPARC T-Series Servers Moscone South - 270 01:15 PM CON4289 Oracle Optimized Solution for Siebel CRM at ACCOR Moscone West - 2000 05:00 PM CON7570 Improve PeopleSoft HCM Performance and Reliability with SPARC SuperCluster Moscone South - 252 * Schedule subject to change In addition, there will be Oracle Optimized Solutions Hands-On-Labs sessions planned. Please enroll ahead of time as space is limited: Oracle Optimized Solutions: Hands on Labs in Oracle OpenWorld Place: Marriott Marquis - Salon 14/15 Date and Time Session ID Title Monday October 1, 2012 01:45 PM HOL9868 Enterprise Cloud Infrastructure for SPARC with Oracle Enterprise Manager Ops Center 12c Monday October 1, 2012 03:15 PM HOL9907 Oracle Virtual Desktop Infrastructure Performance and Tablet Mobility Wednesday October 3, 2012 05:00 PM HOL9870 x86 Enterprise Cloud Infrastructure with Oracle VM 3.x and Sun ZFS Storage Appliance Thursday October 4, 2012 11:15 AM HOL9869 0 to Database Backup and Recovery in 60 Minutes Oracle Optimized Solutions executives and experts will also be at hand for discussions and follow ups. And don’t forget to catch live demonstrations of our complete Oracle Optimized Solutions while at Oracle OpenWorld 2012 in San Francisco. We recommend the use of the Schedule Builder tool to plan your visit to the conference and for pre-enrollment in sessions of your interest. We hope to see you there!

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• A brief introduction to BRM and architecture

  - by Yani Miguel

  Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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• Oracle Unveils Oracle Fusion Tap for the iPad

  - by Richard Lefebvre

  Oracle Fusion Tap: Productivity Amplified Anywhere, Anytime Oracle today announced the availability of Oracle Fusion Tap, a native iPad application that redefines the level of productivity users can achieve while on-the-go.   Oracle Fusion Tap runs off cloud-based enterprise applications and across Oracle Application Cloud Services, requiring only one simple Apple App Store installation.   Automatically personalized to each user, Oracle Fusion Tap gives users exactly what they need at their fingertips and provides the long-sought, key functionalities to remain productive and to keep business moving, even when away from the desk.   Designed specifically for the iPad and the mobile workforce, Oracle Fusion Tap provides access with or without an Internet connection.   By grouping functional capabilities into three core areas of "connect," "analyze," and "work," users can easily and directly connect with what they need in the app, complete activities, and move on.   As organizations strive for a lean and agile workforce, Oracle Fusion Tap helps users find and make connections with the right people at the right time, obtaining answers to questions quickly and removing roadblocks faster.   Oracle Fusion Tap also provides users with secure access to actionable performance indicators and day-to-day management of their workforce and sales force automation. Supporting Quotes "Both the enterprise and technology providers must recognize the need to innovate and adapt for the increasing mobility of the workforce—not just for sales teams, but across the organization," said Carter Lusher, Research Fellow and Chief Analyst of Enterprise Applications Ecosystem, Ovum. "A mobile application that quickly and powerfully allows employees to make connections, analyze data, and complete activities at any time and wherever they may be located drives new levels of business value and enhances efficiency. Frankly, mobile access is no longer a 'nice to have' but a 'must have.'"   "The mobile workforce is a business reality, and Oracle Fusion Tap is an example of how Oracle delivers mobile and cloud innovations that fundamentally improve productivity and how we work," said Chris Leone, Senior Vice President of Application Development, Oracle. "With Oracle Fusion Tap users will have an all-in-one, easily extensible app that puts mission-critical data and colleague connection at their fingertips." Supporting Resources Oracle Fusion Tap Oracle Fusion Tap on App Store Oracle Fusion Tap YouTube Video Oracle CRM on Social Media @OracleCRM OracleCRM on Facebook OracleCRM on YouTube

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• The best Bar on the globe is ... in Seoul/Korea

  - by Mike Dietrich

  As you know already sometimes I write about things which really don't have to do anything with a database upgrade. So if you are looking for tips and tricks and articles about that topic please stop reading now Actually I'm not a lets-go-to-a-bar person. I enjoy good food and a fine dessert wine afterwards. But last week in Seoul/Korea Ryan, our local host, did ask us after a wonderful dinner at a Korean Barbecue place if we'd like to visit a bar. I was really tired as I flew into Seoul overnight from Sunday to Monday arriving Monday early morning, getting shower, breakfast - and then a full day of very good and productive customer meetings. But one thing Ryan mentioned catched my immediate attention: The owner of the bar collects records and has a huge tube amp stereo system - and you can ask him to play your favorite songs. The bar is called "Peter, Paul and Mary" - honestly not my favorite style of music. And I even coulnd't find a webpage or an address - only that little piece of information on Facebook. But after stepping down the stairs to the cellar my eyes almost poped out of my head. This is the audio system: Enourmus huge corner horn loudspeakers from Western Electric. Pretty old I'd suppose but delivering an incredible present dynamics into the room. And plenty of tube equipment from Jadis, NSA Labs and Shindo Laboratories Western Electric 300B Limited amps from Tokyo. And the owner (I was so amazed I had simply forgotten to ask for his name) collects records since 40 years. And we had many wishes that night. Actually when we did enter Peter, Paul and Mary he played an old Helloween song. That must have been destiny. A German entering a bar in Korea and the owner is playing an old song by one of Germany's best heavy metal bands ever. And it went on with the Doors, Rainbow's Stargazer, Scorpions, later Deep Purple's Perfect Strangers, a bit of Santana, Carly Simon, Jimi Hendrix, David Bowie ...Ronnie James Dio's Holy Diver, Gary Moore, Peter Gabriel's San Jacinto ... and many many more great songs ... Of course we were the last guests leaving the place at 2am in the morning - and I've never ever had a better night in a bar before ... I could have stayed days listening to so many records  ... Thanks Ryan, that was a phantastic night! -Mike

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• PRUEBAS DE ESPECIALIZACION GRATUITAS 2013

  - by agallego

  Consigue  tu Certificado de Especialista Oracle  de forma GRATUITA , 27 y 28 de Noviembre de 2013  Ahora puedes realizar los exámenes de implementación de las especializaciones de Oracle y convertirte en especialista. Podrás realizar cualquiera de los exámenes de implementación de la siguiente lista: Oracle Fusion Customer Relationship Management 11g Sales Certified Implementation Specialist (1Z0-456) Oracle Fusion Financials 11g General Ledger Implementation Specialist(1Z0-508) Oracle Fusion Financials 11g Accounts Payable Implementation Specialist(1Z0-507) Oracle Fusion Financials 11g Accounts Receivable Implementation Specialist(1Z0-506) Oracle Fusion Human Capital Management 11g Human Resources Certified Implementation Specialist (1Z0-584) Oracle Fusion Human Capital Management 11g Talent Management Certified Implementation Specialist (1Z0-585) Oracle ATG Web Commerce 10 Implementation Developer Certified Implementation Specialist (1Z0-510) Oracle Hyperion Planning 11 Essentials (1Z0-533) Oracle Business Intelligence Applications 7.9.6 for ERP Essentials (1Z0-525) Oracle Hyperion Financial Management 11 Essentials (1Z0-532) Oracle Business Intelligence Applications 7.9.6 for CRM Essentials (1Z0-524) Oracle Hyperion Data Relationship Management 11.1.2 Essentials (1Z1-588) Oracle Business Intelligence Foundation Suite 11g Essentials (1Z0-591) Oracle Essbase 11 Essentials (1Z0-531) SPARC T4-Based Server Installation Essentials (1Z0-597) Oracle Solaris 11 Installation and Configuration Essentials (1Z0-580) Sun ZFS Storage Appliance Certified Implementation Specialist Exalogic Elastic Cloud X2-2 Certified Implementation Specialist Oracle Exadata 11g Essentials (1Z0-536) Oracle VM 3 for x86 Essenstials (1Z0-590) Oracle Linux Fundamentals (1Z0-402) Oracle Linux System Administration (1Z0-403) Oracle Service-Oriented Architecture Certified Implementation Specialist (1Z0-451) Oracle Unified Business Process Management Suite 11g Certified Implementation Specialist (1Z0-560) Oracle WebLogic Server 12c Certified Implementation Specialist (1Z0-599) Oracle WebCenter Portal 11g Essentials (1Z0-541) Oracle WebCenter Content 11g Essentials (1Z0-542) Oracle Application Development Framework 11g Certified Implementation Specialist Oracle Identity Analytics 11g Certified Implementation Specialist (1Z0-545) Oracle Enterprise Manager 12c Essentials (1Z0-457) Puedes consultar la información acerca de los examenes en cada uno de los enlaces. Para prepararte los examenes sigue la Guia de estudio que encontrarás en la página de cada examen. Requisitos: ser  Partner Gold, Platinum o Diamond de Oracle y tener un usuario de Oracle Pearson Vue.  ¿Cuándo?: 27 y 28 de noviembre  a las (9:00, 12:00, 16:00)  ¿Dónde?: Core Networks, C.E.Parque Norte, Edificio Olmo, Planta 1 Serrano Galvache 56 | 28033, Madrid Para inscribirte: Create una cuenta en Pearson Vue (www.pearsonvue.com/oracle). Para Registrarte aquí. Para más información sobre el programa de especializaciones, haz clic aquí. No pierdas esta oportunidad e inscríbete hoy.  Para cualquier duda contactar con [email protected]. Ana María Gallego Partner Enablement Manager Spain and Portugal      

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