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  • Bug tracking/ticket systems? What is good?

    - by Earlz
    Hello, we are looking for a bug tracking software that is suitable for us developers and for our (non technical) end users. We our currently using FogBugz which is very amazing, except for it sucks for the end user support. It could be possible to write a portal/add in for it to do what we want, but it'd still be rather hackish to make FogBugz do something it wasn't designed for. What bug tracking systems out there would you guys recommend? We are looking for something relatively cheap(or free). We are a very small startup (less than 5 people) dealing with 50 or so end users. Any ideas? Also, we do not need extra features like wikis or discussion groups or anything like that. Basically just a way for our end users to submit bugs and support requests, and a way for the developers to keep track of bugs and features.

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  • What documentation is helpful when supporting an application?

    - by Andrew
    I am going to be taking over from a developer here at work soon. Hence, I'll be supporting all the applications that he has written over the last few years. My question is, when supporting an application that you probably don't know much about, what kind of documentation is most helpful to get a handle on how to fix problems, extend functionality, modify functionality, etc? I'm thinking it would need to give you an overview of what the software does, what interfaces it has to other software, what databases it uses, usernames, passwords, and so on. Is there such a thing as a software support document? Referrals to any templates would be most helpful. BTW, unfortunately, there are no requirements documents, specs, etc! So, really my question is, if my colleague had a day to write a single document for each application so that I could (more easily) support it, what would that document be and/or what would it look like?

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  • Know Your Service Request Status

    - by Get Proactive Customer Adoption Team
    Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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  • Maximum number of memory segments that Notes can support has been exceeded

    - by Sagy
    hi All, I am using Domino.dll to access a NSF file in C#.NET 2.0 I am using multiple thread to access 4 NSF files at a time, its working fine for small NSF files, but if i try to access large NSF files i get the Out of Memory Exception and Maximum number of memory segments that Notes can support has been exceeded. This exception usually occurs when i access NotesDocument object from a large NSFVIewFolder in a while loop. I am releasing the instance of the NotesDocument by using the Marshal.ReleaseComObject(NotesDocument); still it throws the same exception. My goal is to access multiple NSF files at a time (MAX 4 NSF files at a time) for large NSF files (may be in GB). Kindly help me, if you got some solution. Thanks.

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  • json support in visual studio 2010

    - by jnsohnumr
    Hi, I'm trying to work on a new project parsing some JSON data for a Silverlight 4 project (specifically created as a "Silverlight Business Application - Visual C#" project) using C# in Visual Studio 2010, and I can't find how to include the references to have parsers and native object support for JSON data. As far as I know my development tools are up to date (checked MS update). I know that I can probably just write my own parser but that seems like re-inventing the wheel. Below are some lines that work in VS 2008 in another project of ours (can't post the files due to their being part of a business app): using System.Json; results = (JsonObject)JsonObject.Load(e.Result); I hope my description is adequate. Thanks for looking, jnsohnumr

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  • Does the EntityDataSource support "it.Property.Property" syntax?

    - by Orion Adrian
    I have an EntityDataSource where I'm trying to replace some previous code-behind work. My EntityDataSource looks like: <asp:EntityDataSource runat="server" ID="personDataSource" ContextTypeName="Model.GuidesEntities" EntitySetName="CharacterFavorites" OrderBy="it.Person.FullName" Select="it.Person.Id" Where="it.UserName = @userName" /> When when I actually use it I get the error: 'Person' is not a member of type 'Transient.rowtype[(Id,Edm.Int32(Nullable=True,DefaultValue=))]' in the currently loaded schemas. Does the EntityDataSource not support walking the relationships? How would you do this with the EntityDataSource? Also the @userName parameter is being added in the code behind for now. Extra points for anyone who knows how to specify a username parameter directly in the WhereParameters collection.

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  • Does Java support dynamic method invocation?

    - by eSKay
    class A { void F() { System.out.println("a"); }} class B extends A { void F() { System.out.println("b"); }} public class X { public static void main(String[] args) { A objA = new B(); objA.F(); } } Here, F() is being invoked dynamically, isn't it? This article says ... the Java bytecode doesn’t support dynamic method invocation. There are three supported invocations modes : invokestatic, invokespecial, invokeinterface or invokevirtual. These modes allows to call methods with known signature. We talk of strongly typed language. This allows to to make some checks directly at compile time. On the other side, the dynamic languages use dynamic types. So we can call a method unknown at the compile time, but that’s completely impossible with the Java bytecode. What am I missing?

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  • Microsoft flexgrid Control : Run-time error '438' Object doesnt support this property or method

    - by Dan
    I am maintaining a legacy Microsoft Access application that is using the Microsoft Flexgrid 6.0. It recently started causing the following error: Run-time error '438' Object doesn't support this property or method People say that this error can be caused by the KB960715 security update being applied, which sets killbits on various ActiveX control methods which were deemed a security risk. But this or no other security update has been applied recently. Others say that installing Microsoft Visual Basic 6.0 Service Pack 6 Cumulative Update will update the flex grid. This requires VB6 to be installed as a prerequisite so I installed that on my PC and then the update, and retrieved the updated MsFlxGrd.ocx file(Version: 6.1.98.12) and copied to the application machine, but the error still prevails. Someone here says you can disable the killbit in the registry. But there are afew hundred nodes in the location they suggest, none of which has the same guid as the one they point out. Any ideas?

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  • MikTeX 2.8 doesn't add hyphenation support for pdfLaTeX

    - by SztupY
    I'm using MikTeX 2.8 edition, and installed the hungarian language support and hyphenation files. Using the standard LaTeX command they work fine, but when I try to use pdfLaTeX, they don't get loaded and I get the (C:\stuff\miktex\tex\generic\babel\magyar.ldf (C:\stuff\miktex\tex\generic\babel\babel.def) Package babel /b/c12/cWarning:/b/c0/c No hyphenation patterns were loaded for (babel) the language `Magyar' (babel) I will use the patterns loaded for \language=0 instead. message. Using latex it works fine: (C:\stuff\miktex\tex\latex\00miktex\bblopts.cfg) (C:\stuff\miktex\tex\generic\babel\magyar.ldf (C:\stuff\miktex\tex\generic\babel\babel.def))) I tried updating the FNDB and the Formats, but to no avail. Thanks.

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  • What AMF Servers Support Remote Shared Objects?

    - by GrayB
    Greetings. I'm planning on building a Flex based multiplayer game, and I'm researching what will be required for the server end. I have PHP experience, so I started looking at ZendAMF. Now in this game, I'll need the concept of rooms, and real time updates to clients in those rooms, so it looks like I'll be using remote shared objects (correct, yes?). I'm not seeing where ZendAMF can support this. So I found this page: http://arunbluebrain.wordpress.com/2009/03/04/flex-frameworks-httpcorlanorg/ It seems to indicate that ZendAMF isn't going to do what I want. WebORB for PHP seems to be the only PHP based solution that does messaging, but on that page it doesn't mention "real-time" next to it like the Java based ones below it do. What should I be looking at for the server piece with my requirements? Do I need to make the jump to something like BlazeDS and try to pick up a bit of Java knowledge? Thanks.

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  • How to Test a Multi-Tenant App with support for multiple domains

    - by asifch
    HI, we are building a multi-tenant application, which will support that each tenant can have a unique top level domain, the application is build using the asp.net 3.5 and SQL servr 2005, while each tenant will have different database. I have seen a number of questions about the similar applications on the StackOverFlow, but none of them is related to the Testing, I want to know is how one can test the application in a development environment, specially How can we test that each customer connects to his own DB based on the URL. how can we emulate different domains on the local system. like abc.com and xyz.com all goes to dev machine's IIS. Any recommendations which might help us in the developing process of such an application.

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  • Lucene.Net support phrases?: What is best approach to tokenize comma-delimited data (atomically) in

    - by Pete Alvin
    I have a database with a column I wish to index that has comma-delimited names, e.g., User.FullNameList = "Helen Ready, Phil Collins, Brad Paisley" I prefer to tokenize each name atomically (name as a whole searchable entity). What is the best approach for this? Did I miss a simple option to set the tokenize delimiter? Do I have to subclass or write my own class that to roll my own tokenizer? Something else? ;) Or does Lucene.net not support phrases? Or is it smart enough to handle this use case automatically? I'm sure I'm not the first person to have to do this. Googling produced no noticeable solutions.

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  • Gecko/Firefox support for HTML5 Notifications

    - by jAndy
    Hi Folks, I'm wondering if there is any build-in support for the HTML5 Notification feature in Gecko browsers so far? Maybe some hidden developer thingy ? I'm aware of WebKits window.webkitNotifications which works great, so, is there a Firefox implementation ? update After searching and reading some w3c HTML5 specs, I'm maybe a little bit off here. I can't find any Notification feature anywhere there. Am I facing wrong facts here? Is that just a "very own webkit implementation" ?

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  • Opera IME support

    - by Fionn
    Hi, i am currently trying to get Input Mode Editor (IME) support working with a designMode enabled IFrame. The problem here is with Opera it seems I don't get any useful notifications from the IME. It seems I get a single keydown with a keycode of 197 if the first time the IME is used - and nothing else ever again (No keycode 229 messages, no textinput event). With all other browsers keydown events with an keycode of 229 seem to be common if there is something happening in the scope of the IME. And with some goodwill and combination of keyup with keycode 13 and textinput events it seems to be possible to detect the moment the sequence is done. Thanks

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  • Silverlight Canvas doesn't support KeyDown?

    - by chakrit
    I have this: <Canvas x:Name="LayoutRoot" KeyDown="LayoutRoot_KeyDown"> </Canvas> In a newly-minted Ag 3 application in VS2008. I simply changed the default <Grid /> to <Canvas /> and added a KeyDown handler that pops a MessageBox. But no matter how I tried, the KeyDown event just would never, ever fires. Is it simply that <Canvas /> doesn't support KeyDown or am I doing something wrong?

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  • Monodevelop SVN 1.7 support

    - by Gustavo Rubio
    I'm trying to checkout an SVN repo and it does get checked out, however the solution is not opened by default. I then tried to simply open an already checked out folder and I do not get versioning support. I tried this in both Windows and Linux with no success with MonoDevelop 3.0.4 and 3.0.5 My guess is that since the .sln file is in the path /trunk/code/project/project.sln and the new 1.7 format keeps only one ".svn" folder at the top of the checked out folder (e.g. /home/gustavo/ProjectSrc/ ) hence MD not "finding" the versioned code. Anybody has had success using SVN 1.7 and MonoDevelop?

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  • Python Windows File Copy with Wildcard Support

    - by Wang Dingwei
    I've been doing this all the time: result = subprocess.call(['copy', '123*.xml', 'out_folder\\.', '/y']) if result == 0: do_something() else: do_something_else() Until today I started to look into pywin32 modules, then I saw functions like win32file.CopyFiles(), but then I found it may not support copying files to a directory. Maybe this functionality is hidden somewhere, but I haven't found it yet. I've also tried "glob" and "shutil" combination, but "glob" is incredibly slow if there are many files. So, how do you emulate this Windows command with Python? copy 123*.xml out_folder\. /y

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  • Does Javascript/EcmaScript3 support ISO8601 date parsing?

    - by AlexanderN
    How are you currently parsing ISO8601 dates e.g. 2010-02-23T23:04:48Z in JavaScript? Some browsers return NaN (including Chrome) when using the code below, FF3.6+ works though. <html> <body> <script type="text/javascript"> var d = Date.parse("2010-02-23T23:04:48Z"); document.write(d); </script> </body> </html> You can try this here http://www.w3schools.com/jsref/tryit.asp?filename=tryjsref_parse ps: DateJs doesn't seem to support ISO8601 parsing.

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  • Why does IIS not support chunked transfer encoding?

    - by Graeme Perrow
    I am making an HTTP connection to an IIS web server and sending a POST request with the data encoded using Transfer-Encoding: chunked. When I do this, IIS simply closes the connection, with no error message or status code. According to the HTTP 1.1 spec, All HTTP/1.1 applications MUST be able to receive and decode the "chunked" transfer-coding so I don't understand why it's (a) not handling that encoding and (b) it's not sending back a status code. If I change the request to send the Content-Length rather than Transfer-Encoding, the query succeeds, but that's not always possible. When I try the same thing against Apache, I get a "411 Length required" status and a message saying "chunked Transfer-Encoding forbidden". Why do these servers not support this encoding?

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  • Dropping support for IE6, Is swfObject still relevant?

    - by Armitage
    We have recently dropped support for IE6 at my job. The other developers have have opted for a generic object embed method: <object type="application/x-shockwave-flash" data="example.swf" width="800" height="600" > <param name="movie" value="example.swf"> <param name="allowScriptAccess" value="always"> </object> This seems to work in all modern browsers but it really rubs me the wrong way. I'm sure this is wrong in several ways and is clearly a big step back in sophistication. So my question is in 2 parts, what is wrong with the above method? Is swfObject still best practice and what issues does it solve (besides IE6 click-activate)? Citations less then a year old would also be helpful.

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