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  • Our own Daily WTF

    - by Dennis Vroegop
    Originally posted on: http://geekswithblogs.net/dvroegop/archive/2014/08/20/our-own-daily-wtf.aspxIf you're a developer, you've probably heard of the website the DailyWTF. If you haven't, head on over to http://www.thedailywtf.com and read. And laugh. I'll wait. Read it? Good. If you're a bit like me probably you've been wondering how on earth some people ever get hired as a software engineer. Most of the stories there seem to weird to be true: no developer would write software like that right? And then you run into a little nugget of code one of your co-workers wrote. And then you realize: "Hey, it happens everywhere!" Look at this piece of art I found in our codebase recently: public static decimal ToDecimal(this string input) {     System.Globalization.CultureInfo cultureInfo = System.Globalization.CultureInfo.InstalledUICulture;     var numberFormatInfo = (System.Globalization.NumberFormatInfo)cultureInfo.NumberFormat.Clone();     int dotIndex = input.IndexOf(".");     int commaIndex = input.IndexOf(",");     if (dotIndex > commaIndex)         numberFormatInfo.NumberDecimalSeparator = ".";     else if (commaIndex > dotIndex)         numberFormatInfo.NumberDecimalSeparator = ",";     decimal result;     if (decimal.TryParse(input, System.Globalization.NumberStyles.Float, numberFormatInfo, out result))         return result;     else         throw new Exception(string.Format("Invalid input for decimal parsing: {0}. Decimal separator: {1}.", input, numberFormatInfo.NumberDecimalSeparator)); }  Me and a collegue have been looking long and hard at this and what we concluded was the following: Apparently, we don't trust our users to be able to correctly set the culture in Windows. Users aren't able to determine if they should tell Windows to use a decimal point or a comma to display numbers. So what we've done here is make sure that whatever the user enters, we'll translate that into whatever the user WANTS to enter instead of what he actually did. So if you set your locale to US, since you're a US citizen, but you want to enter the number 12.34 in the Dutch style (because, you know, the Dutch are way cooler with numbers) so you enter 12,34 we will understand this and respect your wishes! Of course, if you change your mind and in the next input field you decide to use the decimal dot again, that's fine with us as well. We will do the hard work. Now, I am all for smart software. Software that can handle all sorts of input the user can think of. But this feels a little uhm, I don't know.. wrong.. Or am I too old fashioned?

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  • Keep coding the wrong way to remain consistent? [closed]

    - by bwalk2895
    Possible Duplicate: Code maintenance: keeping a bad pattern when extending new code for being consistent, or not? To keep things simple let's say I am responsible for maintaining two applications, AwesomeApp and BadApp (I am responsible for more and no that is not their actual names). AwesomeApp is a greenfield project I have been working on with other members on my team. It was coded using all the fancy buzzwords, Multilayer, SOA, SOLID, TDD, and so on. It represents the direction we want to go as a team. BadApp is a application that has been around for a long time. The architecture suffers from many sins, namely everything is tightly coupled together and it is not uncommon to get a circular dependency error from the compiler, it is almost impossible to unit test, large classes, duplicate code, and so on. We have a plan to rewrite the application following the standards established by AwesomeApp, but that won't happen for a while. I have to go into BadApp and fix a bug, but after spending months coding what I consider correctly, I really don't want do continue perpetuate bad coding practices. However, the way AwesomeApp is coded is vastly different from the way BadApp is coded. I fear implementing the "correct" way would cause confusion for other developers who have to maintain the application. Question: Is it better to keep coding the wrong way to remain consistent with the rest of the code in the application (knowing it will be replaced) or is it better to code the right way with an understanding it could cause confusion because it is so much different? To give you an example. There is a large class (1000+ lines) with several functions. One of the functions is to calculate a date based on an enumerated value. Currently the function handles all the various calculations. The function relies on no other functionality within the class. It is self contained. I want to break the function into smaller functions (at the very least) and put them into their own classes and hide those classes behind an interface (at the most) and use the factory pattern to instantiate the date classes. If I just broke it out into smaller functions within the class it would follow the existing coding standard. The extra steps are to start following some of the SOLID principles.

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  • What Is .recently-used.xbel and How Do I Delete It for Good?

    - by The Geek
    If you’re reading this article, you’ve probably noticed the .recently-used.xbel file in the root of your User folder, and you’re wondering why it keeps constantly coming back even though you repeatedly delete it. So What Is It? The quick answer is that it’s part of the GTK+ library used by a number of cross-platform applications, perhaps the most well-known of which is the Pidgin instant messenger client. As the name implies, the file is used to store a list of the most recently used files. In the case of Pidgin, this comes into play when you are transferring files over IM, and that’s when the file will appear again. Note: this is actually a known and reported bug in Pidgin, but sadly the developers aren’t terribly responsive when it comes to annoyances. Pidgin seems to go for long periods of time without any updates, but we still use it because it’s open-source, cross-platform, and works well. How Do I Get Rid of It? Unfortunately, there’s no way to easily get rid of it, apart from using a different application. If you need to transfer files over Pidgin, the file is going to re-appear… but there’s a quick workaround! The general idea is to set the file properties to Hidden and Read-only. You’d think you could just set it to Hidden and be done with it, but Pidgin will re-create the file every time, so instead we’re leaving the file there and preventing it from being accessed. You could also totally remove access through the Security tab if you wanted to, but this worked fine for me… as you can see, no more file in the folder. Of course, you can’t have the show hidden files and folders option turned on, or the file will continue to show up. Want to get really geeky? You can toggle hidden files with a shortcut key. Similar Articles Productive Geek Tips Hide Recently Used Documents/Programs From the Windows Vista Start MenuQuick Tip: Windows Vista Temp Files DirectoryDelete Wrong AutoComplete Entries in Windows Vista MailDisable Delete Confirmation Dialog in Windows 7 or VistaHow to Delete a System File in Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily

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  • No drivers listed?/How to install all drivers? 12.10

    - by madmike59
    So i go to system settings in Ubuntu 12.10 and i want to install my drivers but under the Additional Drivers, My LAN doesnt work, Doesnt even pick up that im plugged in threw Ethernet cord. I have a GTX 670M with 3Gb GDDR5 for a video card and would like to use that. Just need help, pretty new to Ubuntu. Ok when i looked at that other question i did the sudo lspce -nn and this is what i got madmike@Mike-GT70:~$ sudo lspci -nn 00:00.0 Host bridge [0600]: Intel Corporation 3rd Gen Core processor DRAM Controller [8086:0154] (rev 09) 00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port [8086:0151] (rev 09) 00:02.0 VGA compatible controller [0300]: Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) 00:14.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller [8086:1e31] (rev 04) 00:16.0 Communication controller [0780]: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 [8086:1e3a] (rev 04) 00:1a.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 [8086:1e2d] (rev 04) 00:1b.0 Audio device [0403]: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller [8086:1e20] (rev 04) 00:1c.0 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 [8086:1e10] (rev c4) 00:1c.2 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 3 [8086:1e14] (rev c4) 00:1c.4 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 5 [8086:1e18] (rev c4) 00:1d.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 [8086:1e26] (rev 04) 00:1f.0 ISA bridge [0601]: Intel Corporation HM77 Express Chipset LPC Controller [8086:1e57] (rev 04) 00:1f.2 SATA controller [0106]: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] [8086:1e03] (rev 04) 00:1f.3 SMBus [0c05]: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller [8086:1e22] (rev 04) 01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:1213] (rev ff) 02:00.0 Ethernet controller [0200]: Atheros Communications Inc. Device [1969:e091] (rev 13) 03:00.0 Network controller [0280]: Intel Corporation Centrino Wireless-N 2230 [8086:0887] (rev c4) 04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader [10ec:5209] (rev 01) 04:00.1 SD Host controller [0805]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader [10ec:5209] (rev 01) Let me know if you need any more info? sorry it took so long.

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  • Wireless connection by using command screen

    - by Amadeus
    I installed Ubuntu 12.04 armhf to my beagleboard-xm and now trying to connect to a wireless network. First, I checked if I can search for available networks: ubuntu@arm:~$ iwlist scan lo Interface doesn't support scanning. usb0 Interface doesn't support scanning. wlan0 Scan completed : Cell 01 - Address: EA:7D:EF:60:C9:0B Channel:1 Frequency:2.412 GHz (Channel 1) Quality=70/70 Signal level=-23 dBm Encryption key:on ESSID:"ghostrider" Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 18 Mb/s 24 Mb/s; 36 Mb/s; 54 Mb/s Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 48 Mb/s Mode:Ad-Hoc Extra:tsf=000000005a1ab50e Extra: Last beacon: 6242ms ago IE: Unknown: 000A67686F73747269646572 IE: Unknown: 010882848B962430486C IE: Unknown: 030101 IE: Unknown: 06020000 IE: Unknown: 2A0100 IE: Unknown: 2F0100 IE: Unknown: 32040C121860 IE: Unknown: 2D1A2C181BFF00000000000000000000000000000000000000000000 IE: Unknown: 3D16010800000000FF000000000000000000000000000000 IE: Unknown: DD09001018020000000000 Then I edited /etc/network/interfaces file to the following: root@arm:/etc/wpa_supplicant# cat /etc/network/interfaces auto lo iface lo inet loopback # The primary network interface auto eth0 iface eth0 inet dhcp # Example to keep MAC address between reboots #hwaddress ether DE:AD:BE:EF:CA:FE # WiFi Example auto wlan0 iface wlan0 inet dhcp wpa-ssid "ghostrider" wpa-psk "b34d373eb2fb836a43b0afffe783c7d0af694724506c9e77b06d1021302905bf" But I cannot still connect to the wireless network: root@arm:/etc/wpa_supplicant# iwconfig lo no wireless extensions. usb0 no wireless extensions. wlan0 IEEE 802.11bgn ESSID:off/any Mode:Managed Access Point: Not-Asociated Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:on eth0 no wireless extensions. root@arm:/etc/network# ifup wlan0 Failed to bring up wlan0. What is wrong? Should I change any other files also? But I think it was enough. By the way if you are curious about where that wpa-psk came from: zero@ghostrider:~$ wpa_passphrase ghostrider 34bddf67c2 network={ ssid="ghostrider" #psk="34bddf67c2" psk=b34d373eb2fb836a43b0afffe783c7d0af694724506c9e77b06d1021302905bf } I will appreciate any effort to help. Regards, Amadeus ps: Also I tried to connect manually: root@arm:/etc/network# iwconfig wlan0 essid ghostrider key s:34bddf67c2 But this did not solve my problem also.

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  • What You Said: Staying Productive While Working from home

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your telecommuting/work-from-home productivity tips. Now we’re back with a tips and tricks roundup; read on to see how your fellow readers stay focused at home. By far and away the most common technique deployed as carefully isolating work from home life. Carol writes: I love working from home and have done so for 6 years now. I have a routine just as if I was going to an office, except my commute is 12 steps. I get ready for work, grab my purse and smart phone and go to up the steps to my office. I maintain a separate phone line and voice mail for work that I cannot answer from anywhere but my work desk. I use call forwarding when I travel so only my office phone number is published. I have VOIP phone service so I can forward calls from the internet if I forget, or need to change where the phone is forwarded. I do have a wired and wireless head set so I can go get a cold drink if on one of those long boring conference calls. I plan my ‘get off from work’ time and try to stick to it, as with any job some days I am late getting off, but it all works out. I make sure my office is for work only, any other computer play time is in a different part of the house on different computer. My office has laptop, dock, couple of monitors, multipurpose printer, fax, scanner, file cabinets – just like the office at a company. I just also happen to have a couple of golden retrievers that come to work with me and usually lay quietly until 5, and yes they know it is 5pm sometimes before I do. For me, one of the biggest concerns when working from home is not being unproductive, but the danger of never stopping work. You could keep going and going because let’s face it – the company will let you do it, so I set myself up to prevent that and maintain a separateness. HTG Explains: Does Your Android Phone Need an Antivirus? How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder?

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  • Java @Contented annotation to help reduce false sharing

    - by Dave
    See this posting by Aleksey Shipilev for details -- @Contended is something we've wanted for a long time. The JVM provides automatic layout and placement of fields. Usually it'll (a) sort fields by descending size to improve footprint, and (b) pack reference fields so the garbage collector can process a contiguous run of reference fields when tracing. @Contended gives the program a way to provide more explicit guidance with respect to concurrency and false sharing. Using this facility we can sequester hot frequently written shared fields away from other mostly read-only or cold fields. The simple rule is that read-sharing is cheap, and write-sharing is very expensive. We can also pack fields together that tend to be written together by the same thread at about the same time. More generally, we're trying to influence relative field placement to minimize coherency misses. Fields that are accessed closely together in time should be placed proximally in space to promote cache locality. That is, temporal locality should condition spatial locality. Fields accessed together in time should be nearby in space. That having been said, we have to be careful to avoid false sharing and excessive invalidation from coherence traffic. As such, we try to cluster or otherwise sequester fields that tend to written at approximately the same time by the same thread onto the same cache line. Note that there's a tension at play: if we try too hard to minimize single-threaded capacity misses then we can end up with excessive coherency misses running in a parallel environment. Theres no single optimal layout for both single-thread and multithreaded environments. And the ideal layout problem itself is NP-hard. Ideally, a JVM would employ hardware monitoring facilities to detect sharing behavior and change the layout on the fly. That's a bit difficult as we don't yet have the right plumbing to provide efficient and expedient information to the JVM. Hint: we need to disintermediate the OS and hypervisor. Another challenge is that raw field offsets are used in the unsafe facility, so we'd need to address that issue, possibly with an extra level of indirection. Finally, I'd like to be able to pack final fields together as well, as those are known to be read-only.

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  • How do you conquer the challenge of designing for large screen real-estate?

    - by Berin Loritsch
    This question is a bit more subjective, but I'm hoping to get some new perspective. I'm so used to designing for a certain screen size (typically 1024x768) that I find that size to not be a problem. Expanding the size to 1280x1024 doesn't buy you enough screen real estate to make an appreciable difference, but will give me a little more breathing room. Basically, I just expand my "grid size" and the same basic design for the slightly smaller screen still works. However, in the last couple of projects my clients were all using 1080p (1920x1080) screens and they wanted solutions to use as much of that real estate as possible. 1920 pixels across provides just under twice the width I am used to, and the wide screen makes some of my old go to design approaches not to work as well. The problem I'm running into is that when presented with so much space, I'm confronted with some major problems. How many columns should I use? The wide format lends itself to a 3 column split with a 2:1:1 split (i.e. the content column bigger than the other two). However, if I go with three columns what do I do with that extra column? How do I make efficient use of the screen real estate? There's a temptation to put everything on the screen at once, but too much information actually makes the application harder to use. White space is important to help make sense of complex information, but too much makes related concepts look too separate. I'm usually working with web applications that have complex data, and visualization and presentation is key to making sense of the raw data. When your user also has a large screen (at least 24"), some information is out of eye sight and you need to move the pointer a long distance. How do you make sure everything that's needed stays within the visual hot points? Simple sites like blogs actually do better when the width is constrained, which results in a lot of wasted real estate. I kind of wonder if having the text box and the text preview side by side would be a big benefit for the admin side of that type of screen? (1:1 two column split). For your answers, I know almost everything in design is "it depends". What I'm looking for is: General principles you use How your approach to design has changed I'm finding that i have to retrain myself how to work with this different format. Every bump in resolution I've worked through to date has been about 25%: 640 to 800 (25% increase), 800 to 1024 (28% increase), and 1024 to 1280 (25% increase). However, the jump from 1280 to 1920 is a good 50% increase in space--the equivalent from jumping from 640 straight to 1024. There was no commonly used middle size to help learn lessons more gradually.

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  • Code Design question, circular reference across classes?

    - by dsollen
    I have no code here, as this is more of a design question (I assume this is still the best place to ask it). I have a very simple server in java which stores a mapping between certain values and UUID which are to be used by many systems across multiple platforms. It accepts a connection from a client and creates a clientSocket which stores the socket and all the other relevant data unique to that connection. Each clientSocket will run in their own thread and will block on the socket waiting for a read. I expect very little strain on this system, it will rarely get called, but when it does get a call it will need to respond quickly and due to the risk of it having a peak time with multiple calls coming in at once threaded is still better. Each thread has a reference to a Mapper class which stores the mapping of UUID which it's reporting to others (with proper synchronization of course). This all works until I have to add a new UUID to the list. When this happens I want to report to all clients that care about that particular UUID that a new one was added. I can't multicast (limitation of the system I'm running on) so I'm having each socket send the message to the client through the established socket. However, since each thread only knows about the socket it's waiting on I didn't have a clear method of looking up every thread/socket that cares about the data to inform them of the new UUID. Polling is out mostly because it seems a little too convoluted to try to maintain a list of newly added UUID. My solution as of now is to have the 'parent' class which creates the mapper class and spawns all the threads pass itself as an argument to the mapper. Then when the mapper creates a new UUID it can make a call to the parent class telling it to send out updates to all the other sockets that care about the change. I'm concerned that this may be a bad design due to the use of a circular reference; parent has a reference to mapper (to pass it to new ClientSocket threads) and mapper points to parent. It doesn't really feel like a bad design to me but I wanted to check since circular references are suppose to be bad. Note: I realize this means that the thread associated with whatever socket originally received the request that spawned the creation of a UUID is going to pay the 'cost' of outputting to all the other clients that care about the new UUID. I don't care about this; as I said I suspect the client to receive only intermittent messages. It's unlikely for one socket to receive multiple messages at one time, and there won't be that many sockets so it shouldn't take too long to send messages to each of them. Perhaps later I'll fix the fact that I'm saddling higher work load on whatever unfortunate thread gets the first request; but for now I think it's fine.

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  • SharePoint 2010 HierarchicalConfig Caching Problem

    - by Damon
    We've started using the Application Foundations for SharePoint 2010 in some of our projects at work, and I came across a nasty issue with the hierarchical configuration settings.  I have some settings that I am storing at the Farm level, and as I was testing my code it seemed like the settings were not being saved - at least that is what it appeared was the case at first.  However, I happened to reset IIS and the settings suddenly appeared.  Immediately, I figured that it must be a caching issue and dug into the code base.  I found that there was a 10 second caching mechanism in the SPFarmPropertyBag and the SPWebAppPropertyBag classes.  So I ran another test where I waited 10 seconds to make sure that enough time had passed to force the caching mechanism to reset the data.  After 10 minutes the cache had still not cleared.  After digging a bit further, I found a double lock check that looked a bit off in the GetSettingsStore() method of the SPFarmPropertyBag class: if (_settingStore == null || (DateTime.Now.Subtract(lastLoad).TotalSeconds) > cacheInterval)) { //Need to exist so don't deadlock. rrLock.EnterWriteLock(); try { //make sure first another thread didn't already load... if (_settingStore == null) { _settingStore = WebAppSettingStore.Load(this.webApplication); lastLoad = DateTime.Now; } } finally { rrLock.ExitWriteLock(); } } What ends up happening here is the outer check determines if the _settingStore is null or the cache has expired, but the inner check is just checking if the _settingStore is null (which is never the case after the first time it's been loaded).  Ergo, the cached settings are never reset.  The fix is really easy, just add the cache checking back into the inner if statement. //make sure first another thread didn't already load... if (_settingStore == null || (DateTime.Now.Subtract(lastLoad).TotalSeconds) > cacheInterval) { _settingStore = WebAppSettingStore.Load(this.webApplication); lastLoad = DateTime.Now; } And then it starts working just fine. as long as you wait at least 10 seconds for the cache to clear.

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  • 3 Monitors, Ubuntu 12.04, Gnome 3, 2 nvidia cards, WITH xrandr or xinerama?

    - by Josh
    Ok. I have been banging my head against the wall for over a week now trying to get 3 monitors to work. I have: 1 - Nvidia 8600 GT 512MB PCIEx16 1 - Nvidia GT 240 1GB PCIEx16 They are not running in SLI (obviously). I have tried to use everything from tutorials to a few templates, all the way up to nvidia-settings, etc etc etc.. From what I hear, Xinerama doesnt like gnome 3 because of the compositing, although I have read a lot about using Xrandr instead, and getting the compositing working, but alas, I cannot. It always either crashes X and I have to replace the xorg.conf with my backup, or it defaults to the gnome-classic desktop, and on top of that, when it does default, it keeps adding more and more panels. Basically, I want to be able to use all 3 monitors (yes, just like in windows) to drag and drop from different windows. I have xorg-edit, but I am still not too sure on how to set this up? Is there any way to: A Get compositing working with 3 monitors, 2 nvidia cards, xinerama, and gnome 3? or BUse twinview with 3 monitors (I have heard it can be done by manually editing xorg.conf) or CSet up Xrandr to draw all 3 monitors with compositing. or DUse separate X for each monitor, and be able to use gnome with compositing, as well as drag between all 3 or EANYTHING. lol. I just want this to work. Any help you can provide would be greatly appreciated. BTW, I am running an ubuntu mini install with gnome. Everything works great but this. I can run it fine with 2 monitors and compositing, but not with 3. Also, what is the best GUI tool for editing xorg.conf? Im not finding anything that is up to date at all, and also is understandable by humans. haha. Im actually an engineer by trade, and have been working with computers a LONG time, but this xorg.conf stuff is really confusing the crap out of me. lol Thanks!

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  • How quickly to leave contract-to-hire gig where you don't want to be hired? [closed]

    - by nono
    So you move to a big new city with tons of software development opportunity, having taken a six month contract-to-hire job. The company treats you really well and has a good team and work environment. However, the recruiter assured you when offering the gig that it would be a good position in which you can advance your learning from more senior developers (a primary concern of yours) but you're starting to realize that a job recruiter isn't going to understand that the team in question isn't very up on modern software practices (you start to sympathize with this guy and read his post over and over again: http://stackoverflow.com/questions/1586166/career-killer-nhibernate-oop-design-patterns-domain-driven-design-test-driv) and that much of the company's software is very old and very very poorly architected, and the company (like so many others) seems to be only concerned with continually extending the software without investing in any structural improvements. You're absolutely dismayed at how long it takes your team (including) to fulfill simple feature requests (maybe 500-1000% longer than with better designed software that you've worked on in the past), but no one else there seems to think anything of it. You find that the work and the company's business are intensely uninteresting to you, but due to the convoluted design of their various software systems, fulfilling the work will require as much mental engagement as any other development position. You feel a bit naive about not having asked the right questions during your interview process, and for not having anticipated that your team at your former podunk company might possibly be light-years ahead of any team in Big Shiny City, but you know you don't want to stay at this place, and (were it not for your personal, after-hours studying and personal programming efforts) fear that you might actually give a worse interview after completing your 6 months than you did when you started at the place. You read about how hard of a time local companies are having filling their positions with qualified software development candidates. You read all sorts of fabulous sounding job postings online and feel like you're really missing out. In spite of the comfortable environment you feel like you would willingly accept a somewhat more demanding or aggressive lifestyle to feel like you are learning and progressing and producing something meaningful. My questions are: how quickly do you leave and how do you go about giving a polite reason for departing? The contract is written to allow them to "can" you and to allow you to leave with 2 weeks notice. Do you ethically owe the 6 months? Upon taking the position, the company told you they were not interested in candidates who were intending to only stay for 6 months and then leave (you were not intending to bail after 6 months, at that time), so perhaps they might be fine if you split now, knowing that you don't want to stick around for the full time hire?

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  • Upgrading Oracle Enterprise Manager: 12c to 12c Release 2

    - by jorge_neidisch
    1 - Download the OEM 12c R2. It can be downloaded here: http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html  Note: it is a set of three huge zips. 2 - Unzip the archives 3 - Create a directory (as the oem-owner user) where the upgraded Middleware should be installed. For instance: $ mkdir /u01/app/oracle/Middleware12cR2 4 - Back up OMS (Middleware home and inventory), Management Repository and Software Library. http://docs.oracle.com/cd/E24628_01/doc.121/e24473/ha_backup_recover.htm#EMADM10740 5 - Ensure that the Management tables don't have snapshots:  SQL> select master , log_table from all_mview_logs where log_owner='<EM_REPOS_USER>If there are snapshots drop them:  SQL> Drop snapshot log on <master> 6 - Copy emkey  from existing OMS:  $ <OMS_HOME>/bin/emctl config emkey -copy_to_repos [-sysman_pwd <sysman_pwd>]To verify whether the emkey is copied, run the following command: $ <OMS_HOME>/bin/emctl status emkeyIf the emkey is copied, then you will see the following message:The EMKey  is configured properly, but is not secure.Secure the EMKey by running "emctl config emkey -remove_from_repos". 7 - Stop the OMS and the Agent $ <OMS_HOME>/bin/emctl stop oms $ <AGENT_HOME>/bin/emctl stop agent 8 - from the unzipped directory, run $ ./runInstaller 8a - Follow the wizard: Email / MOS; Software Updates: disable or leave empty. 8b - Follow the wizard:  Installation type: Upgrade -> One System Upgrade. 8c - Installation Details: Middleware home location: enter the directory created in step 3. 8d - Enter the DB Connections Details. Credentials for SYS and SYSMAN. 8e - Dialog comes: Stop the Job Gathering: click 'Yes'. 8f- Warning comes: click 'OK'. 8g - Select the plugins to deploy along with the upgrade process 8h- Extend Weblogic: enter the password (recommended, the same password for the SYSMAN user). A new directory will be created, recommended: /u01/app/oracle/Middleware12cR2/gc_inst 8i - Let the upgrade proceed by clicking 'Install'. 8j - Run the following script (as root) and finish the 'installation':  $ /u01/app/oracle/Middleware12R2/oms/allroot.sh 9 - Turn on the Agent:  $ <AGENT_HOME>/bin/emctl start agent  Note that the $AGENT_HOME might be located in the old Middleware directory:  $ /u01/app/oracle/Middleware/agent/agent_inst/bin/emctl start agent 10 - go to the EM UI. Select the WebLogic Target and choose the option "Refresh WebLogic Domain" from the menu. 11 - Update the Agents: Setup -> Manage Cloud Control -> Upgrade Agents -> Add (+) Note that the agents may take long to show up. ... and that's it! Or that should be it !

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  • JCP.next.3: time to get to work

    - by Patrick Curran
    As I've previously reported in this blog, we planned three JSRs to improve the JCP’s processes and to meet our members’ expectations for change. The first - JCP.next.1, or more formally JSR 348: Towards a new version of the Java Community Process - was completed in October 2011. This focused on a small number of simple but important changes to make our process more transparent and to enable broader participation. We're already seeing the benefits of these changes as new and existing JSRs adopt the new requirements. However, because we wanted to complete this JSR quickly we deliberately postponed a number of more complex items, including everything that would require modifying the JSPA (the legal agreement that members sign when they join the organization) to a follow-on JSR. The second JSR (JSR 355: JCP Executive Committee Merge) is in progress now and will complete later this year. This JSR is even simpler than the first, and is focused solely on merging the two Executive Committees into one for greater efficiency and to encourage synergies between the Java ME and Java SE platforms. Continuing the momentum to move Java and the JCP forward we have just filed the third JSR (JCP.next.3) as JSR 358: A major revision of the Java Community Process. This JSR will modify the JSPA as well as the Process Document, and will tackle a large number of complex issues, many of them postponed from JSR 348. For these reasons we expect to spend a considerable amount of time working on it - at least a year, and probably more. The current version of the JSPA was created back in 2002, although some minor changes were introduced in 2005. Since then the organization and the environment in which we operate have changed significantly, and it is now time to revise our processes to ensure that they meet our current needs. We have a long list of topics to be considered, including the role of independent implementations (those not derived from the Reference Implementation), licensing and open source, ensuring that our new transparency requirements are implemented correctly, compatibility policy and TCKs, the role of individual members, patent policy, and IP flow. The Expert Group for JSR 358, as with all process-change JSRs, consists of all members of the Executive Committees. Even though the JSR has just been filed we started discussions on the various topics several months ago (see the EC's meeting minutes for details) and our EC members - including the new members who joined within the last year or two - are actively engaged. Now it's your opportunity to get involved. As required by version 2.8 of our Process (introduced with JSR 348) we will conduct all our business in the open. We have a public java.net project where you can follow and participate in our work. All of our deliberations will be copied to a public Observer mailing list, we'll track our issues on a public Issue Tracker, and all our documents (meeting agendas and minutes, task lists, working drafts) will be published in our Document Archive. We're just getting started, but we do want your input. Please visit us on java.net where you can learn how to participate. Let's get to work...

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  • Is this an effective monetization method for an Android game? [on hold]

    - by Matthew Page
    The short version: I plan to make an Android puzzle game where the user tries to get 3-6 numbers to their predetermined goal numbers. The free version of the app will have three predetermined levels (easy, medium, hard). The full version ($0.99, probably) will have a level generator where there will be unlimited easy, medium, or hard levels, as well as a custom difficulty option where users can set specific vales to the number of numbers to equate to their goal, the number of buttons to use, etc. Users will also have the option to get a one-time "hint" for a fee of $0.49, or unlimited hints for a one-time fee of $2.99. The long version: Mechanics of Game and Victory The application is a number puzzle. When the user begins a new game, depending on the input by the user, between 3 and 6 numbers show up on the top of the screen, and between 3 and 6 buttons show up on the bottom of the screen. The buttons all have two options: to increase every number the same way, or decrease every number the same way. The buttons either use addition / subtraction, multiplication / division, or exponents / roots, all depending on the number displayed on the button. Addition buttons are green, multiplication buttons are blue, and exponential buttons are red. The user wins when all of the numbers displayed on the screen equate to their goal number, displayed below each number. Monetization If the user is playing the full (priced) version of the app, upon the start of the game, the user will be confronted with a dialogue asking for the number of buttons and the number of numbers to equate in the game. Then, based on the user input, a random puzzle will be generated. If the user is playing the free version of the app, the user will be asked to either play an “easy”, “hard”, or “expert” puzzle. A pre-determined puzzle from each category will be used in the game. If the user has played that puzzle before, a dialogue will show saying this to the user and advertising the full version of the app. The full version of the app will also be advertised upon the successful or in successful completion of a puzzle. Upon exiting this advertisement, another full screen advertisement will appear from a third party. Also, the solution to the puzzle should be stored by the program, and if the user pays a small fee, he/she can see a hint to the solution to the program. In the free version of the app, the user may use their first hint for free. Also, the user can use unlimited hints for a slightly larger fee. Is this an effective monetization method?

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  • Oracle OpenWorld is on the Horizon

    - by Matthew Haavisto
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle OpenWorld 2012 is only a few months away, and we're excited about our slate of sessions and other activities scheduled this year.  PeopleSoft sessions are perennially among the best attended and well-received sessions, and we plan to keep that trend going. We have a full complement of sessions planned, from updates for some of your yearly favorites to lots of completely new topics.  Some of the long-standing favorites include the PeopleSoft Technology Roadmap, PeopleTools Tips and Techniques and a number of candid panel discussions. Coverage of the latest trends include new sessions on PeopleSoft on mobile platforms, PeopleSoft's new user experience and interaction model, advances in reporting and analytics and employing virtualization to reduce costs.  The PeopleTools team is also working closely with Applications groups this year to demonstrate to users how advances in PeopleTools will have a direct and beneficial impact on the latest applications releases.  There are plenty of sessions for developers and administrators as well, from sessions on enhancing, integrating, maintaining, and securing your applications, to tuning for performance.  We'll also update you on the latest platform roadmap. In addition to these conventional sessions, we will of course be manning the demo pods, where you'll be able to see the latest functionality first hand. We plan to engage in lots of direct customer interaction.  One of the highlights each year for our team as well as attendees is the session in which a panel of senior PeopleTools leaders talks candidly and engages in open Q&A with customers about our products.  This is definitely a discussion worth joining in on. Keep your eyes on this blog in the coming weeks for details on many of the sessions we have planned.  We look forward to seeing you at OpenWorld 2012!

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  • Help writing server script to ban IP's from a list

    - by Chev_603
    I have a VPS that I use as an openvpn and web server. For some reason, my apache log files are filled with thousands of these hack attempts: "POST /xmlrpc.php HTTP/1.0" 404 395 These attack attempts fill up 90% of my logs. I think it's a WordPress vulnerability they're looking for. Obviously they are not successful (I don't even have Wordpress on my server), but it's annoying and probably resource consuming as well. I am trying to write a bash script that will do the following: Search the apache logs and grab the offending IP's (even if they try it once), Sort them into a list with each unique IP on a seperate line, And then block them using the IP table rules. I am a bash newb, and so far my script does everything except Step 3. I can manually block the IP's, but that's tedious and besides, this is Linux and it's perfectly capable of doing it for me. I also want the script to be customizable so that I (or anyone else who wants to use it) can change the variables to suit whatever situation I/they may deal with in the future. Here is the script so far: #!/bin/bash ##IP LIST GENERATOR ##Author Chev Young ##Script to search Apache logs and list IP's based on custom filters ## ##Define our variables: DIRECT=~/Script ##Location of script&where to put results/temp files LOGFILE=/var/log/apache2/access.log ## Logfile to search for offenders TEMPLIST=xml_temp ## Temporary file name IP_LIST=ipstoban ## Name of results file FILTER1=xmlrpc ## What are we looking for? (Requests we want to ban) cd $DIRECT if [ ! -f $TEMPLIST ];then touch $TEMPLIST ##Create temp file fi cat $LOGFILE | grep $FILTER1 >> $DIRECT/$TEMPLIST ## Only interested in the IP's, so: sed -e 's/\([0-9]\+\.[0-9]\+\.[0-9]\+\.[0-9]\+\).*$/\1/' -e t -e d $DIRECT/$TEMPLIST | sort | uniq > $DIRECT/$IP_LIST rm $TEMPLIST ## Clean temp file echo "Done. Results located at $DIRECT/$IP_LIST" So I need help with the next part of the script, which should ban the IP's (incoming and perhaps outgoing too) from the resulting $IP_LIST file. I don't care if it utilizes UFW or IPTables directly, as long as it bans the IP's. I'd probably run it as a cron task. What I'm having trouble with is understanding how to use line of the result file as a seperate variable to do something like: ufw deny $IP1 $IP2 $IP3, ect Any ideas? Thanks.

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  • Forced to be trained [closed]

    - by steeb
    is it OK to force employees to take a training in order to make them sign a contract to stay in the job for X years? Here I'm the only developer in the company and before this job I've developed in VB6, VB.Net and others. There are others technicians here but they query the database server to make reports and make little programs but do not spend all day in programming. I was hired here to manage some legacy data to be migrated to a new system and I used my experience to accomplish the task. I also have made some utilities and other developments. Since we went live with the new system I've been developing a lot of side programs, add-ons and changed the source code of it and basically I've been learning from it since then and became some sort of jack of all trades when some feature needs to be changed or corrected. I have one and a half year in this company but during the last 8 months I've been entirely programming in the system. There have been times when even the implementers ask me how I accomplish certain things. The issue here is that the company has come and told me and other co-workers (which do not program in the system but know basic programming and databases) to have a basic training to program for the new system's platform and when we finish it we will sign a contract to stay in the company for an unspecified time. They have offered also an unspecified better salary. I'm feeling very suspicious cause I know the basics of system and I don't understand why I have to take it, being known by everybody all developments I've made. I gathered with my boss and told him that I should not take that course because I feel that I can learn more with all the daily requirements I've been asked and they should save that money. But he responded me that I have to take it and sign after that. I think they want me to be with them for a long time, and I'd like to, but my opinion is that I would like to stay in the company because I feel comfortable in all laboral aspects (including salary) but not because I signed a contract forced to do more tasks and forced to say no if I have others and better job offers. What advice can you give me in this kind of situation?

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  • Cannot install "ATI/AMD proprietary FGLRX graphics driver" (SystemError)

    - by Fisherman John
    I have just installed a fresh copy of 12.04.1 64bit. I formatted my PC completely and enabled updates during the installation. After the installation was complete, I went on updating my software. However, when I wanted to install the additional drivers using the Additional Drivers tool (namely "ATI/AMD proprietary FGLRX graphics driver"), it gave me this error: SystemError: E:Unable to correct problems, you have held broken packages. The same error shows up if I try installing the post-release updates driver. Installing the drivers from the terminal results in this output: XXXXXX:~$ sudo apt-get install fglrx [sudo] password for XXXXX: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: fglrx : Depends: lib32gcc1 but it is not going to be installed Depends: libc6-i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages." I get this using "sudo apt-get update": http://pastebin.com/AWAtDXjY But "sudo apt-get install fglrx" still get me this error: http://pastebin.com/RYM55bVN & "sudo apt-get -f install fglrx" gives me this error: http://pastebin.com/xxekajvP Any help would be greatly appreciated. (Please note that I'm new to Linux, coming directly from Windows. I have tried Ubuntu twice or so before, but it was not for a long period of time. The drivers got installed smoothly the few times I've tried Ubuntu, but post-release updates never worked for me.) [I am going to work now, so I can only answer from my phone. Can't really test any new solutions you may give me until ~10 hours from now on. Maybe more.] @stonedsquirrel When I try to run that command, I get this error: "XXXXXX:~$ sudo apt-get install fglrx [sudo] password for XXXXX: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: fglrx : Depends: lib32gcc1 but it is not going to be installed Depends: libc6-i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages." ie. I get the same error. ( I am Fisherman John, dunno how to login & thereby respond to your comment again _ )

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Best practice for organizing/storing character/monster data in an RPG?

    - by eclecto
    Synopsis: Attempting to build a cross-platform RPG app in Adobe Flash Builder and am trying to figure out the best class hierarchy and the best way to store the static data used to build each of the individual "hero" and "monster" types. My programming experience, particularly in AS3, is embarrassingly small. My ultra-alpha method is to include a "_class" object in the constructor for each instance. The _class, in turn, is a static Object pulled from a class created specifically for that purpose, so things look something like this: // Character.as package { public class Character extends Sprite { public var _strength:int; // etc. public function Character(_class:Object) { _strength = _class._strength; // etc. } } } // MonsterClasses.as package { public final class MonsterClasses extends Object { public static const Monster1:Object={ _strength:50, // etc. } // etc. } } // Some other class in which characters/monsters are created. // Create a new instance of Character var myMonster = new Character(MonsterClasses.Monster1); Another option I've toyed with is the idea of making each character class/monster type its own subclass of Character, but I'm not sure if it would be efficient or even make sense considering that these classes would only be used to store variables and would add no new methods. On the other hand, it would make creating instances as simple as var myMonster = new Monster1; and potentially cut down on the overhead of having to read a class containing the data for, at a conservative preliminary estimate, over 150 monsters just to fish out the one monster I want (assuming, and I really have no idea, that such a thing might cause any kind of slowdown in execution). But long story short, I want a system that's both efficient at compile time and easy to work with during coding. Should I stick with what I've got or try a different method? As a subquestion, I'm also assuming here that the best way to store data that will be bundled with the final game and not read externally is simply to declare everything in AS3. Seems to me that if I used, say, XML or JSON I'd have to use the associated AS3 classes and methods to pull in the data, parse it, and convert it to AS3 object(s) anyway, so it would be inefficient. Right?

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  • How is a switch statement better than a series of if statements? [closed]

    - by user1276078
    Possible Duplicate: Should I use switch statements or long if…else chains? I'm working on a small program that will conduct an Insertion Sort. A number will be inputted through the keyboard and stored in a variable I called "num." I've decided to use a switch statement in order to obtain the number inputted. switch( e.getKeyCode() ) { case KeyEvent.VK_0: num = 0; break; case KeyEvent.VK_1: num = 1; break; case KeyEvent.VK_2: num = 2; break; case KeyEvent.VK_3: num = 3; break; case KeyEvent.VK_4: num = 4; break; case KeyEvent.VK_5: num = 5; break; case KeyEvent.VK_6: num = 6; break; case KeyEvent.VK_7: num = 7; break; case KeyEvent.VK_8: num = 8; break; case KeyEvent.VK_9: num = 9; break; } I realized one other course of action could have been to use a set of if statements. if( e.getKeyCode() == KeyEvent.VK_0 ) num = 0; else if( e.getKeyCode() == KeyEvent.VK_1 ) num = 1; etc. for every number up until 9. I then wondered what the essential difference is between a switch statement and a series of if statements. I know it saves space and time to write, but it's not that much. So, my question is, aside from the space, does a switch statement differ from a series of if statments in any way? Is it faster, less error-prone, etc.? This question really doesn't affect my code that much. I was just wondering. Also, this question pertains to the JAVA language, not any other programming language.

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  • How to write comments to explain the "why" behind the callback function when the function and parameter names are insufficient for that?

    - by snowmantw
    How should I approach writing comments for callback functions? I want to explain the "why" behind the function when the function and parameter names are insufficient to explain what's going on. I have always wonder why comments like this can be so ordinary in documents of libraries in dynamic languages: /** * cb: callback // where's the arguments & effects? */ func foo( cb ) Maybe the common attitude is "you can look into source code on your own after all" which pushes people into leaving minimalist comments like this. But it seems like there should be a better way to comment callback functions. I've tried to comment callbacks in Haskell way: /** * cb: Int -> Char */ func foo(cb) And to be fair, it's usually neat enough. But it gets into trouble when I need to pass some complex structure. The problem being partly due to the lack of type system: /** * cb: Int -> { err: String -> (), success: () -> Char } // too long... */ func foo(cb) Or I have tried this too: /** * cb: Int -> { err: String -> (), * success: () -> Char } // better ? */ func bar(cb) The problem is that you may put the structure in somewhere else, but you must give it a name to reference it. But then when you name a structure you're about to use immediately looks so redundant: // Somewhere else... // ResultCallback: { err: String -> (), success: () -> Char } /** * cb: Int -> ResultCallback // better ?? */ func foo(cb) And it bothers me if I follow the Java-doc like commenting style since it still seems incomplete. The comments don't tell you anything that you couldn't immediately see from looking at the function. /** * @param cb {Function} yeah, it's a function, but you told me nothing about it... * @param err {Function} where should I put this callback's argument ?? * Not to mention the err's own arguments... */ func foo(cb) These examples are JavaScript like with generic functions and parameter names, but I've encountered similar problems in other dynamic languages which allow complex callbacks.

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  • I'm graduating with a Computer Science degree but I don't feel like I know how to program.

    - by wp123
    I'm graduating with a Computer Science degree but I see websites like Stack Overflow and search engines like Google and don't know where I'd even begin to write something like that. During one summer I did have the opportunity to work as a iPhone developer, but I felt like I was mostly gluing together libraries that other people had written with little understanding of the mechanics happening beneath the hood. I'm trying to improve my knowledge by studying algorithms, but it is a long and painful process. I find algorithms difficult and at the rate I am learning a decade will have passed before I will master the material in the book. Given my current situation, I've spent a month looking for work but my skills (C, Python, Objective-C) are relatively shallow and are not so desirable in the local market, where C#, Java, and web development are much higher in demand. That is not to say that C and Python opportunities do not exist but they tend to demand 3+ years of experience I do not have. My GPA is OK (3.0) but it's not high enough to apply to the large companies like IBM or return for graduate studies. Basically I'm graduating with a Computer Science degree but I don't feel like I've learned how to program. I thought that joining a company and programming full-time would give me a chance to develop my skills and learn from those more experienced than myself, but I'm struggling to find work and am starting to get really frustrated. I am going to cast my net wider and look beyond the city I've grown up in, but what have other people in similar situation tried to do? I've worked hard but don't have the confidence to go out on my own and write my own app. (That is, become an indie developer in the iPhone app market.) If nothing turns up I will need to consider upgrading and learning more popular skills or try something marginally related like IT, but given all the effort I've put in that feels like copping out. EDIT: Thank you for all the advice. I think I was premature because of unrealistic expectations but the comments have given me a dose of reality. I will persevere and continue to code. I have a project in mind, although well beyond my current capabilities it will challenge me to hone my craft and prove my worth to myself (and potential employers). Had I known there was a career overflow I would have posted there instead. Thanks again!

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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