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• TechEd 2010 Day Three: The Database Designer (Isn't)

  - by BuckWoody

  Yesterday at TechEd 2010 here in New Orleans I worked the front-booth, answering general SQL Server questions for the masses. I was actually a little surprised to find most of the questions I got were from folks that wanted to know more about Stream Insight and Master Data Services. In past conferences I've been asked a lot of "free consulting" questions, about problems folks have had from older products. I don't mind that a bit - in fact, I'm always happy to help in any way I can. But this time people are really interested in the new features in the product, and I like that they are thinking ahead, not just having to solve problems in production. My presentation was on "Database Design in an Hour". We had the usual fun, and SideShow Bob made an appearance - I kid you not. The guy in the back of the room looked just like Sideshow Bob, so I quickly held a "bes thair" contest, and he won. Duing the presentation, I explain the tools you can use to design databases. I also explain that the "Database Designer" tool in SQL Server Management Studio (SSMS) isn't truly a desinger - it uses non-standard notation, doesn't have a meta-data dictionary, and worst of all, it works at the physical level. In other words, whatever you do in SSMS will automatically change the field/table/relationship structures in the database. We fixed this in SSMS 2008 and higher by adding an option to block that, but the tool is not a good design function nonetheless. To be fair, no one I know of at Microsoft recommends that it is - but I was shocked to hear so many developers in the room defending it as a good tool. I think the main issue for someone who doesn't have to work with Relational Systems a great deal is that it can be difficult to figure out Foreign Keys. The syntax makes them look "backwards", so it's just easier to grab a field and place it on the table you want to point to. There are options. You can download a couple of free tools (CA has a community edition of ER-WIN, Quest has one, and Embarcadero also has one) and if you design more than one or two databases a year, it may be worth buying a true design tool. For years I used Visio, but we changed it so that it doesn't forward-engineer (create the DDL) any more, so it isn't a true design tool either. So investigate those free and not-so-free tools. You'll find they help you in your job - but stay away from the Database Designer in SSMS. Or I'll send Sideshow Bob over there to straighten you out. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Merge Join component sorted outputs [SSIS]

  - by jamiet

  One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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• Oracle Utilities Application Framework V4.2.0.0.0 Released

  - by ACShorten

  The Oracle Utilities Application Framework V4.2.0.0.0 has been released with Oracle Utilities Customer Care And Billing V2.4. This release includes new functionality and updates to existing functionality and will be progressively released across the Oracle Utilities applications. The release is quite substantial with lots of new and exciting changes. The release notes shipped with the product includes a summary of the changes implemented in V4.2.0.0.0. They include the following: Configuration Migration Assistant (CMA) - A new data management capability to allow you to export and import Configuration Data from one environment to another with support for Approval/Rejection of individual changes. Database Connection Tagging - Additional tags have been added to the database connection to allow database administrators, Oracle Enterprise Manager and other Oracle technology the ability to monitor and use individual database connection information. Native Support for Oracle WebLogic - In the past the Oracle Utilities Application Framework used Oracle WebLogic in embedded mode, and now, to support advanced configuration and the ExaLogic platform, we are adding Native Support for Oracle WebLogic as configuration option. Native Web Services Support - In the past the Oracle Utilities Application Framework supplied a servlet to handle Web Services calls and now we offer an alternative to use the native Web Services capability of Oracle WebLogic. This allows for enhanced clustering, a greater level of Web Service standards support, enchanced security options and the ability to use the Web Services management capabilities in Oracle WebLogic to implement higher levels of management including defining additional security rules to control access to individual Web Services. XML Data Type Support - Oracle Utilities Application Framework now allows implementors to define XML Data types used in Oracle in the definition of custom objects to take advantage of XQuery and other XML features. Fuzzy Operator Support - Oracle Utilities Application Framework supports the use of the fuzzy operator in conjunction with Oracle Text to take advantage of the fuzzy searching capabilities within the database. Global Batch View - A new JMX based API has been implemented to allow JSR120 compliant consoles the ability to view batch execution across all threadpools in the Coherence based Named Cache Cluster. Portal Personalization - It is now possible to store the runtime customizations of query zones such as preferred sorting, field order and filters to reuse as personal preferences each time that zone is used. These are just the major changes and there are quite a few more that have been delivered (and more to come in the service packs!!). Over the next few weeks we will be publishing new whitepapers and new entries in this blog outlining new facilities that you want to take advantage of.

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• ArchBeat Link-o-Rama for 2012-06-22

  - by Bob Rhubart

  Guide to integration architecture | Stephanie Mann "The landscape of integration architecture is shifting as service-oriented and cloud-based architecture take the fore," says Stephanie Mann. "To ensure success, enterprise architects and developers are turning to lighter-weight infrastructure to support more complex integration projects." FY13 Oracle PartnerNetwork Kickoff - Tues June 26, 2012 Join us for a one-hour live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Other dates/times for EMEA/LAD/JAPAN/APAC. Click the link for details. Why should you choose Oracle WebLogic 12c instead of JBoss EAP 6? | Ricardo Ferreira Okay, you would expect an Oracle guy to make this argument. But Ferreira takes a very deep, very detailed technical dive into the issue. So hear the man out, will ya? Hibernate4 and Coherence | Rene van Wijk According to Oracle ACE Rene van Wijk, "there are two ways to integrate Hibernate and Coherence." In this post he illustrates one of them. Simple Made Easy | Rich Hickey Rich Hickey discusses simplicity, why it is important, how to achieve it in design and how to recognize its absence in the tools, language constructs and libraries in this presentation from QCon London 2012. Starting a cluster | Mark Nelson Fusion Middleware A-Team blogger Mark Nelson looks at Oracle SOA Suite, Oracle BPM, and Oracle Coherence, three products that are " commonly clustered, and which have somewhat different requirements." Why building SaaS well means giving up your servers | GigaOM The biggest benefit to PaaS, reports GigaOM's Derrick Harris, "might be a better product because the company is able to focus on building the app rather than managing servers." Personas - what, why & how | Mascha van Oosterhout "To be able to create a successful, user-friendly website or application," says Mascha van Oosterhout, "every decision you take, whether you are part of the marketing team, the design team or the development team, should be based on what you know about the user." Thought for the Day "Machines take me by surprise with great frequency." — Alan Turing(June 23, 1912 - June 7, 1954) Source: Brainy Quote

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• Designing Mobile SMS text advertising system

  - by Ramraj Edagutti

  Currently, I am working on a product where we have an SMS text advertising system, and using this, we setup advertising campaigns for clients, and later these campaigns are sent to the end users. This is very similar to Google Adwords, but targeted to Mobile users via SMS. Just to give an overview of the system Each Campaign is mapped to an advertiser Campaign has start date and end date Campaign has a filter condition(s) or query to select the target user base from our database (to whom we send Campaigns) Target user base can be fixed, for e.g send campaign to 10000 users Target user base can also be dynamic based on query condition, for e.g send campaign to users who are active and from a particular state, district, town etc. (this way user base will be keep changing on daily basis) Campaign can have multiple campaign messages Each campaign message has start date and end date Each campaign message can have multiple message texts for different locales, for e.g English,Hindi,Telugu etc After creating an advertisement campaign, we run daily night job to provision the target user base for that a particular campaign in a separate table, and another daily job runs on morning times and checks provisioned table for campaigns and targeted users and sends the campaign to users via SMS. Problem is, current UI for creating advertising campaigns is designed in a very technical manner, I mean, normal user or business owner or clients can not use the UI to create a campaign. Below are reasons why the UI is very technical in nature Filter condition(s) or query input filed, takes user ids or mobile numbers or SQL queries. Most of times or almost every time, we use big SQL queries So we end up storing SQL queries in a database for a campaign, later we use this SQL query to fetch targeted user base. For scheduling these campaigns, we have input filed on UI which takes quartz cron expression(s) ( for e.g. send campaign on "0 0 9 1-10 MAR 2012" ), again very technical in nature Normal user or business owner, can not use the UI for creating campaigns for reasons mentioned above, Currently, we ourself (developers) helping clients to setup/create campaigns. we are trying to re-design the UI to make it more user friendly so that any user can go to UI and create an advertisement campaign by himself. I am thinking of re-designing the current UI similar to Google Adwords interface, especially for selecting target users based on user geography like country, state, city etc. I also need to select users based user subscription(s), which might make system even more complex. And also, for campaign scheduling, I am thinking of using weekdays with hours. For example, I will shows Monday to Sunday on UI, and user can select the from hours, to hours etc. Any better ideas or suggestion on how to design UI in very user friendly manner and what design should be followed on server side code (we write backend code on java/jpa/spring/quartz)? And I am looking for ideas or design patterns on how to build SQL queries (using JPA/Hinernate) programmatically on server side, based on varies conditions like based on country, state, town, village, and user subscriptions.

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• Is it possible to have multiple sets of key columns in a table?

  - by Peter Larsson

  Filtered indexes is one of my new favorite things with SQL Server 2008. I am currently working on designing a new datawarehouse. There are two restrictions doing this It has to be fed from the old legacy system with both historical data and new data It has to be fed from the new business system with new data When we incorporate the new business system, we are going to do that for one market only. It means the old legacy business system still will produce new data for other markets (together with historical data for all markets) and the new business system produce new data to that one market only. Sounds interesting this far? To accomplish this I did a thorough research about the business requirements about the business intelligence needs. Then I went on to design the sucker. How does this relate to filtered indexes you ask? I'll give one example, the Stock transaction table. Well, the key columns for the old legacy system are different from the key columns from the new business system. The old legacy system has a key of 5 columns Movement date Movement time Product code Order number Sequence number within shipment And to all thing, I found out that the Movement Time column is not really a time. It starts out like a time HH:MM:SS but seconds are added for each delivery within the shipment, so a Movement Time can look like "12:11:68". The sequence number is ordered over the distributors for shipment. As I said, it is a legacy system. The new business system has one key column, the Movement DateTime (accuracy down to 100th of nanosecond). So how to deal with this? On thing would be to have two stock transaction tables, one for legacy system and one for the new business system. But that would lead to a maintenance overhead and using partitioned views for getting data out of the warehouse. Filtered index will be of a great use here. MovementDate DATETIME2(7) MovementTime CHAR(8) NULL ProductCode VARCHAR(15) NOT NULL OrderNumber VARCHAR(30) NULL SequenceNumber INT NULL The sequence number is not even used in the new system, so I created a clustered index for a new IDENTITY column to make a new identity column which can be shared by both systems. Then I created one unique filtered index for old system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Legacy (MovementDate, MovementTime, ProductCode, SequenceNumber) INCLUDE (OrderNumber, Col5, Col6, ... ) WHERE SequenceNumber IS NOT NULL And then I created a new unique filtered index for the new business system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Business (MovementDate) INCLUDE (ProductCode, OrderNumber, Col12, ... ) WHERE SequenceNumber IS NULL This way I can have multiple sets of key columns on same base table which is shared by both systems.

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• WinMo&rsquo;s Demise: Notifying Next of &ldquo;Kin&rdquo;

  - by andrewbrust

  This past Monday, April 12th, Visual Studio 2010 was launched.  And on that same day, Microsoft also launched a new line of  mobile phone handsets, called Kin.  The two product launches are actually connected, but only by what they do not have in common, and what they commonly lack. On the former point: VS 2010 had released to manufacturing a couple weeks prior to its launch.  The Kin phones, meanwhile are not yet available.  We don’t even know what they will cost.  (And I think cost will be a major factor in Kin’s success…I told ChannelWeb’s Yara Souza so in this article). What do the two products both lack? Simple: Windows Mobile 6.x. For example, Kin seems to be based on the same platform as Windows Phone 7 (albeit a subset).  And VS 2010 does not support .NET Compact Framework development, which means no .NET development support for WinMo 6.x and earlier. So I guess April 12th marks Windows Phone “clean slate day.”  If you want to develop for the old phone platform, you will need to use the old version of Visual Studio (i.e. 2008).  Luckily VS 2010 and 2008 can be installed side-by-side.  But I doubt that’s much consolation to developers who still target WinMo 6.5 and earlier. Remember, WinMo isn’t just about the phone.  There are all sorts of non-telephony mobile devices, including ruggedized Pocket PC-style instruments, bar code readers and shop-floor-deployed units that don’t run Windows Phone 7 and couldn’t, even if they wanted to. Where will developers in these markets go?  I would guess some will stick with WinMo 6.x and earlier, until Windows Phone 7 can handle their workloads, assuming that does indeed happen.  Others will likely go to Google’s Android platform. For OEMs and developers who need a customizable mobile software stack, Android is turning out to be out-WinMo-ing WinMo.  As I wrote in this post, Google took Microsoft’s model (minus the licensing fees) and combined it with a modern SmartPhone feature set (rather than a late 90s/early oughts PDA paradigm), to great success.  You might say Google embraced and extended. You might also say Microsoft shunned and withdrew.

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• What&rsquo;s new in RadChart for 2010 Q1 (Silverlight / WPF)

  Greetings, RadChart fans! It is with great pleasure that I present this short highlight of our accomplishments for the Q1 release :). Weve worked very hard to make the best silverlight and WPF charting product even better. Here is some of what we did during the past few months.   1) Zooming&Scrolling and the new sampling engine: Without a doubt one of the most important things we did. This new feature allows you to bind your chart to a very large set of data with blazing performance. Dont take my word for it give it a try!   2) New Smart Label Positioning and Spider-like labels feature: This new feature really helps with very busy graphs. You can play with the different settings we offer in this example.   3) Sorting and Filtering. Much like our RadGridview control the chart now allows you to sort and filter your data out of the box with a single line of code!   4) Legend improvements Weve also been paying attention to those of you who wanted a much improved legend. It is now possible to customize the look and feel of legend items and legend position with a single click.   5) Custom palette brushes. You have told us that you want to easily customize all palette colors using a single clean API from both XAML and code behind. The new custom palette brushes API does exactly that.   There are numerous other improvements as well, as much improved themes, performance optimizations and other features that we did. If you want to dig in further check the release notes and changes and backwards compatibility topics.   Feel free to share the pains and gains of working with RadChart. Our team is always open to receiving constructive feedback and beer :-)Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Unrated Easy iOS 6.1.4/6.1.3 Unlock/Jailbreak iPhone 5/4S/4/3GS Untehtered System

  - by user171772

  Popular jailbreak tool Unlock-Jailbreak.net – compiled by the iPhone Team – has just been updated with full support for Unlock/Jailbreak iPhone 5/4S/4/3GS iOS 6.1.4 and 6.1.3/6.0.1 Untethered. You may have caught our tutorial, which detailed how one could jailbreak their device tethered using Redsn0w, although since it was a pre-iOS 6.1.1 release, users needed to "point" the tool to the older firmware. Team Unlock-Jailbreak was established few years ago, combines some of the jailbreak and unlock community’s most talented developers all known for producing reliable jailbreaks in the past. This team was assembled in order to develop a reliable untethered jailbreak and unlock iphone 5,4S,4 iOS 6.1 for post-A5 devices, including the iPhone 5, the iPad mini and the latest-generation iPad. This has now been achieved with the just-released userland jailbreak tool, known as Unlock-Jailbreak.net. To Jailbreak and Unlock your iPhone 5/4/4S/3GS iOS 6.1.4 and 6.1.3 visit the official website http://www.Unlock-Jailbreak.net http://www.Unlock-Jailbreak.net was formed in mid 2008 and have successfully jailbroken over 250,000 iPhones worldwide. This is unparalleled by any other service in the industry. They have achieved this by combining a very simple solution with a fantastic customer service department that is available 24/7 through many forms of contact, including telephone. Unlock-Jailbreak from Unlock-Jailbreak.nethas been downloaded by over 250,000 customers located in over 145 countries. To further ensure customers of its products usability, Unlock-Jailbreak offers a 100% full money back guarantee on all orders. Customers dissatisfied with the company’s product will be given a full refund, no questions asked. One good advantage of the software is that the jailbreaking and unlocking process is coampletely reversible and there will be no evidence that the iPhone has been jailbroken and unlocked . iOS 6.1/6.1.4 and 6.1.3 comes with many new features and updates for multitasking and storage. By unlocking and jailbreaking the iPhone,Unlock/Jailbreak iPhone 5/4S/4/3GS iOS 6.1/6.1.4 and 6.1.3/6.0.1 Untethered unleash unlimited possibilities to improve this already fantastic experience and the iPhone FULL potential. Before going through any jailbreak process with Unlock-Jailbreak it is always good housekeeping to perform a full backup of all information on the device. It is unlikely that anything will go wrong during the process but when undertaking any process that modifies the internals of a file system it is always prudent to err on the side of caution.

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• Congratulations to the 2012 Oracle Spatial Award Winners!

  - by Mandy Ho

  I just returned from the 2012 Location Intelligence and Oracle Spatial User conference in Washington, DC, held by Directions Magazine. It was a great conference with presentations from across the country and globe, networking with Oracle Spatial users and meeting new customers and partners. As part of the yearly event, Oracle recognizes special customers and partners for their contributions to advancing mainstream solutions using geospatial technology. This was the 8th year that Oracle has recognized innovative, industry leaders.   The awards were given in three categories: Education/Research, Innovator and Partnership. Here's a little on each of the award winners. Education and Research Award Winner: Technical University of Berlin The Institute for Geodesy and Geoinformation Science of the Technical University of Berlin (TU Berlin) was selected for its leading research work in mapping of urban and regional space onto virtual 3D-city and landscape models, and use of Oracle Spatial, including 3D Vector and Georaster type support, as the data management platform. Innovator Award Winner:  Istanbul Metropolitan Municipality Istanbul is the 3rd largest metropolitan area in Europe. One of their greatest challenges is organizing efficient public transportation for citizens and visitors. There are 15 types of transportations organized by 8 different agencies. To solve this problem, the Directorate of GIS of Istanbul Metropolitan Municipality has created a multi-model itinerary system to help citizens in their decision process for using public transport or their private cars. They choose to use Oracle Spatial Network Model as the solution in our system together with Java and SOAP web services.  Partnership Award Winners: CSoft Group and OSCARS. The Partnership award is given to the ISV or integrator who have demonstrated outstanding achievements in partnering with Oracle on the development side, in taking solutions to market.  CSoft Group- the largest Russion integrator and consultancy provider in CAD and GIS. CSoft was selected by the Oracle Spatial product development organization for the key role in delivering geospatial solutions based on Oracle Database and Fusion Middleware to the Russian market. OSCARS - Provides consulting/training in France, Belgium and Luxembourg. With only 3 full time staff, they have achieved significant success with leading edge customer implementations leveraging the latest Oracle Spatial/MapViewer technologies, and delivering training throughout Europe.  Finally, we also awarded two Special Recognition awards for two partners that helped contribute to the Oracle Partner Network Spatial Specialization. These two partners provided insight and technical expertise from a partner perspective to help launch the new certification program for Oracle Spatial Technologies. Award Winners: ThinkHuddle and OSCARS  For more pictures on the conference and the awards, visit our facebook page: http://www.facebook.com/OracleDatabase

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• Challenge: Learn One New Thing Today

  - by BuckWoody

  Most of us know that there's a lot to learn. I'm teaching a class this morning, and even on the subject where I'm the "expert" (that word always makes me nervous!) I still have a lot to learn. To learn, sometimes I take a class, read a book, or carve out a large chunk of time so that I can fully grasp the subject. But since I've been working, I really don't have a lot of opportunities to do that. Like you, I'm really busy. So what I've been able to learn is to take just a few moments each day and learn something new about SQL Server. I thought I would share that process here. First, I started with an outline of the product. You can use Books Online, a college class syllabus, a training class outline, or a comprehensive book table of contents. Then I checked off the things I felt I knew a little about. Sure, I'll come back around to those, but I want to be as efficient as I can. I then trolled various checklists to see what I needed to know about the subjects I didn't have checked off. From there (I'm doing all this in a notepad, and then later in OneNote when that came out) I developed a block of text for that subject. Every time I ran across a book, article, web site or recording on that topic I wrote that reference down. Later I went back and quickly looked over those resources and tried to figure out how I could parcel it out - 10 minutes for this one, a free seminar (like the one I'm teaching today - ironic) takes 4 hours, a web site takes an hour to grok, that sort of thing.  Then all I did was figure out how much time each day I'll give to training. Sure, it literally may be ten minutes, but it adds up. One final thing - as I used something I learned, I came back and made notes in that topic. You learn to play the piano not just from a book, but by playing the piano, after all. If you don't use what you learn, you'll lose it. So if you're interested in getting better at SQL Server, and you're willing to do a little work, try out this method. Leave a note here for others to encourage them.  Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• SSIS and StreamInsight Working Together.

  I have been thinking a lot recently about what it would be like to have StreamInsight and SSIS working together.  Well the CAT team have produced a paper on some of our options here. Here are some of my thoughts. There is of course a slight mismatch in their types of usage.  StreamInsight is an Event Stream processing engine capable of operating on new data in the sub second timeframe.  The engine allows you to do real time analytics and take decisions on events that have potentially only just happened.  SSIS on the other hand is a batch processing engine.  In general I do not like having to invoke the same package more than once every 90 seconds or so as it can start to get expensive.  Usually when doing batch processing we have an hour or longer of grace before we have to move data from A –> B. StreamInsight operates on streams of data.  Before anyone mentions it yes I know StreamInsight is equally adept at using the IEnumerable interface, but I would argue live streaming and real-time analytics is a primary goal of the product.  SSIS does not have an “Always On” button I do not like the idea of embedding StreamInsight inside SSIS using a transform particularly.  It means StreamInsight becomes a batch processing engine because it can only operate when the SSIS package is running and SSIS is in charge of when that happens. If I am to have StreamInsight within SSIS then I prefer to have StreamInsight on the adapters.  This way you can force the adapters to stay open and introduce events into your Pipeline.   SSIS has a much richer set of transforms out of the box than StreamInsight.  Although “Always On” was not a design goal of SSIS I have used it like this and it works just fine. SSIS being called from within StreamInsight, now that excites me.  see below   For a while now I have been thinking what it would be like to decouple the Data Flow task from the SSIS package and expose it as something with which you can interact.  Anything can instantiate this version of a DFT as it would expose one or more  input interfaces and one or more output interfaces.  I can imagine that this would be a big hit when moving to “The Cloud” as well.  I could see the Data Flow task maybe being hosted in Azure Appfabric or some such layer. StreamInsight would be able to take advantage of this as well.   I am interested to see where this goes and will be pressing for more meat around the subject when I visit Redmond soon.

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• Spotlight on an office - Dublin!

  - by Tim Koekkoek

  In this third instalment of our monthly topic ‘Spotlight on an Office’, we visit Dublin, Ireland Oracle has 5 offices in Dublin all in the EastPoint Business Park close to Dublin City centre. In Dublin there are currently 1,000 people working for Oracle. You’ll find, among others, a large part of OracleDirect, our inside sales organization, part of our EMEA Finance organization and employees from Product and Systems Development who work on the heart of Oracle’s products. Facilities EastPoint Business Park is located next to the Irish Financial Service Centre (IFSC) and is only one train stop away from Dublin city centre. This seafront business park and nearby amenities cater for staff’s needs, which include a Sandwich Bar, a Coffee Shop and a small Convenience Store and Newsagent. Moreover there is a Physical Therapy Clinic and Beauty Salon onsite, Pilates and Boot Camp classes, weekly WeightWatcher Classes, five football / tennis courts and an outdoor chess board. When the sun is shining On sunny days comfy, colourful beanbags are spread throughout the park to relax and every Wednesday there is the Irish Village Market providing staff with a variety of delicious gourmet foods from all over the world. Friday afternoons after work are often used by Oracle employees to start the weekend socializing in The Epicenter Cafe Bar & Venue. In the office In the Oracle offices, you have an open floor design and an open door policy which makes it really easy to walk over to your colleagues or a manager to discuss your projects and keep informed with what is going on. This way you also have a great chance to bond with your colleagues. In two of the Oracle buildings there are subsidized canteens especially for Oracle employees with chefs cooking something special everyday! One of the best things about Oracle in Dublin is that it is really multinational. Currently there are more than 25 languages spoken by Oracle employees. So you will work with colleagues from all around the globe, every day, which makes it a really interesting and exciting experience. Sport & Social There is also a dedicated Sport and Social Club, Oraclub. They organize many sport and social activities. It doesn’t matter which sport is your favourite, Oraclub caters for like-minded individuals and makes sure you can play or watch your favourite sport. Furthermore, Oraclub organizes exhibition matches to get you acquainted with some other sports. Last year the Gaelic Warriors (A Wheelchair Rugby club) held an exhibition match. Oraclub also offer Oracle parties, language courses and offer discounts on many events! So whether you want to go to a Robbie Williams concert, an exhibition of Van Gogh or a match of the Irish Rugby team, Oraclub is there for everyone! There are also plenty of possibilities to get involved in volunteering. Want to know more about the current vacancies in Dublin? Check https://campus.oracle.com for all of our vacancies.

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• To Serve Man?

  - by Dave Convery

  Since the announcement of Windows 8 and its 'Metro' interface, the .NET community has wondered if the skills they've spent so long developing might be swept aside,in favour of HTML5 and JavaScript. Mercifully, that only seems to be true of SilverLight (as Simon Cooper points out), but it did leave me thinking how easy it is to impose a technology upon people without directly serving their needs. Case in point: QR codes. Once, probably, benign in purpose, they seem to have become a marketer's tool for determining when someone has engaged with an advert in the real world, with the same certainty as is possible online. Nobody really wants to use QR codes - it's far too much hassle. But advertisers want that data - they want to know that someone actually read their billboard / poster / cereal box, and so this flawed technology is suddenly everywhere, providing little to no value to the people who are actually meant to use it. What about 3D cinema? Profits from the film industry have been steadily increasing throughout the period that digital piracy and mass sharing has been possible, yet the industry cinema chains have forced 3D films upon a broadly uninterested audience, as a way of providing more purpose to going to a cinema, rather than watching it at home. Despite advances in digital projection, 3D cinema is scarcely more immersive to us than were William Castle's hoary old tricks of skeletons on wires and buzzing chairs were to our grandparents. iTunes - originally just a piece of software that catalogued and ripped music for you, but which is now multi-purpose bloatware; a massive, system-hogging behemoth. If it was being built for the people that used it, it would have been split into three or more separate pieces of software long ago. But as bloatware, it serves Apple primarily rather than us, stuffed with Music, Video, Various stores and phone / iPad management all bolted into one. Why? It's because, that way, you're more likely to bump into something you want to buy. You can't even buy a new laptop without finding that a significant chunk of your hard drive has been sold to 'select partners' - advertisers, suppliers of virus-busting software, and endless bloatware-flogging pop-ups that make using a new laptop without reformatting the hard drive like stepping back in time. The product you want is not the one you paid for. This is without even looking at services like Facebook and Klout, who provide a notional service with the intention of slurping up as much data about you as possible (in Klout's case, whether you create an account with them or not). What technologies do you find annoying or intrusive, and who benefits from keeping them around?

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• My Codemash 2011 Retrospective

  - by Greg Malcolm

  I just got back from Codemash yesterday, and still on an adrenaline buzz. Here's my take on this years encounter: The Awesome Nearly everybody in one place Codemash is the ultimate place to catch up with community friends. This is my 3rd year visiting and I've got to know a great number of very cool people through various conferences, Give Camps and other community events. I'm finding more and more that Codemash is the best place to catch up with everybody regardless of technology interest or location. Of course I always make a whole bunch more friends while I'm there! Yay! Open Spaced I found the open spaces didn't work so well last year. This year things went a lot smoother and the topics were engaging and fresh. While I miss Alan Steven's approach of running it like an agile project, it was very cool to see that it evolving. Laptops were often cracked open, not just once but frequently! For example: Jasmine - Paired on a javascript kata using the Jasmine javascript test runner J - Sat in on a J demo from local J enthusiast, Tracy Harms Watir - More pairing, this time using Ruby with the watir-webdriver through cucumber. I'd mostly forgotten that Cucumber runs just fine without Rails. It made a change to do without. The other spaces were engaging too, but I think that's enough for that topic. Javascript Shenanigans I've already mentioned that I attended a Jasmine kata session. Jasmine is close to my heart right now every since I discovered it while on the hunt for a decent Javascript testing framework for a javascript koans project earlier this year. Well, it also got covered in the Java Precompiler and Pillar's vendor session, which was great to see. Node.js was also a reoccurring theme. Node.js in a nutshell? It's an extremely scalable Event based I/O server which runs on Javascript. I'd already encountered through a Startup Weekend project and have been noticing increasing interest of late. After encountering more node.js driven excitement from my peers at codemash I absolutely had to attend the open space on it. At least 20 people turned up and by the end we had some answers, a whole ton of new questions and an impromptu user group in the form of a twitter channel (#nodemash). I have no idea where this is going to go or how big it is going to become, but if it can cross the chasm into the enterprise it could become huge... Scala Koans I'm a bit of a Koans addict, and I really need more exposure to functional languages so I gave the Scala Koans precompiler a try. Great fun! I'm really glad I attended because I found I had a whole ton of questions. Currently the koans are available here, and the answers are here. Opportunities While we're on the subject can we change the subject now? Hai Gregory, You really need to keep the drinking for later in the day. I mean seriously, you're 34 and you still do this every single time! Sure, you made it to Chad Fowler keynote ok, but you looking a rather pale weren't you? Also might have been nice to attend 'Netflicks in the Cloud' instead of 'Sleeping It Off For People Who Should Know Better'. Kthxbye PS: Stop talking to yourself Not that I entirely regret it, I've had some of my greatest insights through late night drunken conversations at the CodeMash bar. Just might be nice to reign it in a little and get something out of the next morning too. Diversity This is something that is in the back of my mind because of conversations at Codemash as well as throughout the year; I'm realizing more and more how discouraging the IT profession is for women. I notice in the community there has been a lot of attention paid to stamping out harrasment, which is good, but there also seems to be a massive PR issue. I really don't have any solutions, but I figure it can't hurt to pay more attention to whats going on... And in Other News I now have a picture of Chad Fowler giving me more cowbell! Sadly I managed to lose the cowbell later on. Hopefully it's gone to a Better Place. The Womack Family Band joined in with the musicians jam this year. There's my cowbell again! Why must you hide from me? I also finally went in the water for the first time in all the I've been coming to codemash. Why did I wait so long?!?

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• Getting away from a customized Magento 1.4 installation - Magento 1.6, OpenCart, or others?

  - by Phil

  I'm dealing with a Magento 1.4.0.0 Community Edition installation with various undocumented changes to the core (mostly integration with an ERP system), an outdated Sweet Tooth Points & Rewards module and some custom payment providers. It also doubles as a mediocre blogging/CMS system. It has one store each for 3 different languages, with about 40 product categories for a few hundred products. [rant] With no prior experience with any PHP e-commerce systems, I find it very difficult to work with. I attempted to install Magento 1.4.0.0 on my local WAMP dev machine, it installs fine, but the main page or search do not show any products no matter what I do in the backend admin panel. I don't know what's wrong with it, and whatever information I googled is either too old or too new from Magento 1.4. Later I'm given FTP access to the testing server, which neither my manager or I have permission to install XDebug on, as apparantly it runs on the same server as the production server (yikes). Trying to learn how Magento works is torture. I spent a week trying to add some fields into the Onepage Checkout before giving up and went to work on something else. The template system, just like the rest of Magento, is a bloated mishmash of overcomplicated directory structures, weird config xml files and EAV databases. I went into 6 different models and several content blocks in the backend just to change what the front page looks like. With little-to-none helpful and clear documentation (unlike CodeIgniter) and various breaking changes between minor point revisions which makes it hard to find useful information, Magento 1.4 is a developer killer. [/rant] The client is planning to redesign the site and has decided it might as well as move on from this unsustainable, hacky, upgrade-unfriendly, developer-unfriendly mess. Magento 1.4 is starting to show its age, with Magento 1.7 coming soon, the client is considering upgrading to Magento 1.6 or 1.7 if it has improved from 1.4. The customizations done to the current Magento 1.4 installation will have to be redone, and a new license for the Sweet Tooth Points & Rewards module will have to be bought. The client is also open to other e-commerce systems. I've looked at OpenCart and it seems to be quite developer friendly with a fairly simple structure. I found some complaints regarding its performance when the shop has thousands of categories or products, but this is not an issue with the current number of products my client has. It seems to be solid ground for easy customization to bring the rewards system and ERP integration over. What should the client upgrade to in this case?

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• SQL SERVER – What is SSAS Tabular Data model and Why to use it – Part 2

  - by Pinal Dave

  In my last article, I talked about the basics of tabular data model and why use it. Then I demonstrated step by step creation of a basic tabular model project. In this part I’m going to throw some light on how to create measures and analyses in excel. If you look at the tabular project closely, you will notice that we have not defined any measure yet. So, in the first step we will define the measure first.  Open the solution and select the column you want to define as a measure. Then, click on the summation icon on the toolbar. You will see the aggregated results at the bottom of that column. You have also other choices as well like average, min, max, count and distinct count. After creating the required measures, we need to analyze our data in excel. To do this, click on the excel icon in the upper left corner of the toolbar. This will open your analysis in excel. Notice the pivot table field list here. I have highlighted the measures that we created in the earlier step. Now, we can use these measures in our analysis Now, we have to put the required fields in their respective places as column labels, row labels, Values and Report filter for analysis. See below snapshot for details, it shows region wise sales on a yearly basis You can even apply filters on the above analysis by placing the slicer field in report filter. In our example, we will take an English product name as a filter. You can use the filter as depicted in the below snapshot. Optionally, you can also use the slider to filter data more interactively. Further to improve our analysis, we can insert pivot charts That’s all for this time, in my next post I’m going to show in detail about how to create hierarchies, perspectives, KPI’s  and many more features. Author: Namita Sharma, Senior Corporate Trainer at Koenig Solutions. Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SSAS

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• Can not connect to wireless on 12.04 with Intel WiFi Link 5100

  - by WiData

  I am having problem in connecting to wifi. I have dual boot (Windows 7 and Ubuntu 12.04) on my Dell Studio 15. I upgraded to 12.04 quite some time ago (at least one month) from 11.10. Everything was working fine till yesterday. Since yesterday I can see the list of available Wifi connection but does not connect to any or if connects (after hours of trying) then disconnects after few minutes. My wifi interface is Intel WiFi Link 5100 AGN. However the problem is on both Windows and Ubuntu. Here are outputs of some commands which may be useful for those interested in helping: ~$ ifconfig eth0 Link encap:Ethernet HWaddr 00:22:19:fa:65:bb UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:17 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:794 errors:0 dropped:0 overruns:0 frame:0 TX packets:794 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:56280 (56.2 KB) TX bytes:56280 (56.2 KB) wlan0 Link encap:Ethernet HWaddr 00:22:fb:d2:fc:ce UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:239 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:53603 (53.6 KB) Here is the output for the command sudo lshw -C network *-network description: Wireless interface product: WiFi Link 5100 vendor: Intel Corporation physical id: 0 bus info: pci@0000:04:00.0 logical name: wlan0 version: 00 serial: 00:22:fb:d2:fc:ce width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.2.0-48-generic-pae firmware=8.83.5.1 build 33692 latency=0 link=no multicast=yes wireless=IEEE 802.11abgn resources: irq:47 memory:f8000000-f8001fff My kernel version is kernel version 3.2.0-48-generic-pae I also checked this post which was helpful. But I am not sure if what is the exact problem. Any suggestions will be helpful. Should I be changing the firmware/driver? Currently my /lib/firmware has following iwlwifi files /lib/firmware/iwlwifi-1000-5.ucode /lib/firmware/iwlwifi-5000-5.ucode /lib/firmware/iwlwifi-100-5.ucode /lib/firmware/iwlwifi-5150-2.ucode /lib/firmware/iwlwifi-105-6.ucode /lib/firmware/iwlwifi-6000-4.ucode /lib/firmware/iwlwifi-135-6.ucode /lib/firmware/iwlwifi-6000g2a-5.ucode /lib/firmware/iwlwifi-2000-6.ucode /lib/firmware/iwlwifi-6000g2a-6.ucode /lib/firmware/iwlwifi-2030-6.ucode /lib/firmware/iwlwifi-6000g2b-6.ucode /lib/firmware/iwlwifi-3945-2.ucode /lib/firmware/iwlwifi-6050-5.ucode /lib/firmware/iwlwifi-4965-2.ucode Thanks a lot for the help.

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• ArchBeat Link-o-Rama for 2012-05-31

  - by Bob Rhubart

  Eclipse DemoCamp - June 2012 - Redwood Shores, CA wiki.eclipse.org Oracle HQ 10 Twin Dolphin Dr. Redwood Shores, CA Presentations: The evolution of Java persistence, Doug Clarke, EclipseLink Project Lead, Oracle Eclipse Project Sapphire, Konstantin Komissarchik, Sapphire Project Lead, Oracle Developing Rich ADF Applications with Java EE, Greg Stachnick, Oracle Leveraging OSGi In The Enterprise, Kamal Muralidharan, Lead Engineer, eBay NVIDIA Nsight Eclipse Edition, Goodwin (Tech lead - Visual tools), Eugene Ostroukhov (Senior engineer – Visual tools)   BI Architecture Master Class for Partners - Oracle Architecture Unplugged blogs.oracle.com June 21, 2012 This workshop will be highly interactive and is aimed at Oracle OPN member partners who are IT Architects and BI+W specialists. This will be a highly interactive session and does not involve slide presentations or product feature details, it addresses IT-Architectural issues and considerations for the IT-Architect Community. 2012 Oracle Fusion Middleware Innovation Awards - Win a FREE Pass to Oracle OpenWorld 2012 in SF www.oracle.com Share your use of Oracle Fusion Middleware solutions and how they help your organization drive business innovation. You just might win a free pass to Oracle Openworld 2012 in San Francisco. Deadline for submissions in July 17, 2012. IT professionals: Very much the time to change our approach | Andy Mulholland www.capgemini.com This final post by retiring Capgemini CTO blogger Andy Mulholland is a must-read for anyone in IT. 10 Great WebCenter Sites Resources (FatWire) | John Brunswick www.johnbrunswick.com John Brunswick shares "some good resources that span the WebCenter Sites and FatWire brands, to get a consolidated list of helpful destinations for ongoing education." Cloning a WebCenter Portal Managed Server | Maiko Rocha blogs.oracle.com WebCenter and ADF A-Team blogger Maiko Rocha shows how to easily add a new managed server to a single-node domain to make it a cluster. Sorting and Filtering By Model-Based LOV Display Value | Steven Davelaar blogs.oracle.com How-to by WebCenter and ADF A-Team blogger Steven Davelaar. Designing and Developing Cross-Cutting Features | Stephen Rylander www.infoq.com Architects are often tasked with a business feature that must span systems. This article by will provide strategies to handle the change and guide your thinking about separating system boundaries and what that means for your technical design. Thought for the Day "A committee is a group of people who individually can do nothing, but who, as a group, can meet and decide that nothing can be done." — Fred Allen (5/31/1894 – 3/17/1956) Source: Brainy Quote

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• What's Old is New Again

  - by David Dorf

  Last night I told my son he could stream music to his tablet "from the cloud" (in this case, the Amazon Cloud).  He paused, then said, "what is the cloud?"  I replied, "a bunch of servers connected to the internet."  Apparently he had visions of something much more magnificent.  Another similar term is "big data."  These marketing terms help to quickly convey topics but are oversimplifications that are open to many interpretations.  At their core, those terms a shiny packages holding recycled ideas. I see many headlines declaring big data changes everything, but it doesn't.  Savvy retailers have been dealing with large volumes of data since the electronic cash register was invented.  But the there have a been a few changes to the landscape that make big data a topic of conversation: 1. Computing power has caught up to storage volumes. Its now possible to more thoroughly analyze the copious volumes of data retailers have been squirreling away.  CPUs are faster, sold state drives more plentiful, and new ways to store and search data are available.  My iPhone is more power than the computer used in the Apollo mission to the moon. 2. Unstructured data is everywhere.  The Web used to be where retailers published product information, but now users are generating the bulk of the content in the form of comments, videos, and "likes."  The variety of information available to retailers is huge, and it meaning difficult to discern. 3. Everything is connected.  Looking at a report from my router, there are no less than 20 active devices on my home network.  We can track the location of mobile phones, tag products with RFID, and set our thermostats (I love my Nest) from a thousand miles away.  Not only is there more data, but its arriving at higher velocity. Careful readers will note the three Vs that help define so-called big data: volume, variety, and velocity. We now have more volume, more variety, and more velocity and different technologies to deal with them.  But at the heart, the objectives are still the same: Informed decisions Accurate forecasts Improved optimizations So don't let the term "big data" throw you off the scent.  Retailers still need to execute on the basics.  But do take a fresh look at the data that's available and the new technologies to process it.  The landscape will continue to change and agile organizations will always be reevaluating their approaches.  You can just add some more weapons to the arsenal.

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• What do you think of the EntLib 5.0 configuration tool?

  Hello again! Its been a while, I know. Ive been busy over the last few months with several projects, some of them software related, and one of them human my son Jesse was born on 26 February 2010. Fun times! Meanwhile, back in Redmond, the p&p team has been busy working on Enterprise Library 5.0 see Grigoris announcement for details on the beta. Theres a ton of new stuff in this release, but theres one big new feature that hasnt received a lot of attention that Im keen to hear your perspectives on. The change is the biggest overhaul to the configuration tool since Enterprise Library was launched. If you havent yet grabbed the EntLib 5.0 beta, heres a before and after shot of the config tool: Enterprise Library 4.1 config tool Enterprise Library 5.0 (beta 1) config tool The tool has been rebuilt from the ground up in response to some feedback and usability studies from the previous version of the tool. But is this a step in the right direction? Id love to hear what you think. If youve downloaded EntLib 5.0 and tried out the tool, please share your thoughts on: First impressions. Is the tool easy to understand? Easy to find what youre looking for? Easy to read existing configuration? Pretty? Ease of use for real life tasks. Rather than make up your own tasks, here are a few sample scenarios you might want to try: Configure the data access block with a SQL Server connection called Audit that points to a database called Audit on a server called DB Configure the logging block so that any log entries in the Audit category are written to both the Event Log and the Audit database (see above) Configure the validation block with a ruleset called Email Address that uses an appropriate regular expression for e-mail addresses Configure the policy injection block such that any calls to classes in the MyCompany.Security namespace are logged before and after the call using the Audit category (see above) Comparison with the old config tool. What do you like better in the new tool? What did you like better in the old tool? How do you rate your level of expertise using the old tool? Keep in mind that I no longer work in the p&p team, so I cant say how any of this feedback will be used (although Im sure the team is listening!). However since Ive invested so much time in Enterprise Library, both in leading the team and using the product on real projects Im very interested to hear what you all think of the tools new direction.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• How To Disable Individual Plug-ins in Google Chrome

  - by The Geek

  Have you ever wondered how to disable useless or insecure browser plug-ins in Google Chrome? Here’s the lowdown on how to get rid of Java, Acrobat, Silverlight, and the rest of the plugins you probably want to get rid of. Disabling Plugins in Google Chrome If you head to about:plugins in your address bar, you’ll probably see a list of plugins, but won’t be able to disable them yet. What you’ll need to do is switch over to the Dev channel of Chrome, which gives you access to all the latest features—though you might be warned that sometimes the dev channel might be less stable than the release or beta channels. Ready to proceed? Head to the Dev Channel page, and then click the link to run the installer. You’ll be prompted to restart Chrome when you’re done. Note that Mac and Windows users can both run an installer to switch. Linux users will have to install a package. Note: Once you’ve switched to the Dev channel, you can’t really switch to the stable channel. You’ll have to uninstall Chrome and then reinstall the regular version. Now that you’ve switched to the dev channel and restarted your browser, head to about:plugins in the address bar, and then just disable each plugin you really don’t need. Plugins you can generally live without?  Java, Acrobat, Microsoft Office, Windows Presentation Foundation, Silverlight. These will be on a case-by-case basis, of course, but the vast majority of large websites don’t require any of those. When it comes right down to it, the only plugin that most people require is Flash… and leave the “Default Plug-in” alone too. Special thanks to @jordanconway for pointing out the solution. Similar Articles Productive Geek Tips Disable YouTube Comments while using ChromeHow to Make Google Chrome Your Default BrowserSubscribe to RSS Feeds in Chrome with a Single ClickAdd Notes to Google Notebook from ChromeAccess Google Chrome’s Special Pages the Easy Way TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Office 2010 Product Guides Google Maps Place marks – Pizza, Guns or Strip Clubs Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• ADF Code Guidelines

  - by Chris Muir

  During Oracle Open World 2012 the ADF Product Management team announced a new OTN website, the ADF Architecture Square.  While OOW represents a great opportunity to let customers know about new and exciting developments, the problem with making announcements during OOW however is customers are bombarded with so many messages that it's easy to miss something important. So in this blog post I'd like to highlight as part of the ADF Architecture Square website, one of the initial core offerings is a new document entitled ADF Code Guidelines. Now the title of this document should hopefully make it obvious what the document contains, but what's the purpose of the document, why did Oracle create it? Personally having worked as an ADF consultant before joining Oracle, one thing I noted amongst ADF customers who had successfully deployed production systems, that they all approached software development in a professional and engineered way, and all of these customers had their own guideline documents on ADF best practices, conventions and recommendations.  These documents designed to be consumed by their own staff to ensure ADF applications were "built right", typically sourced their guidelines from their team's own expert learnings, and the huge amount of ADF technical collateral that is publicly available.  Maybe from manuals and whitepapers, presentations and blog posts, some written by Oracle and some written by independent sources. Now this is all good and well for the teams that have gone through this effort, gathering all the information and putting it into structured documents, kudos to them.  But for new customers who want to break into the ADF space, who have project pressures to deliver ADF solutions without necessarily working on assembling best practices, creating such a document is understandably (regrettably?) a low priority.  So in recognising this hurdle, at Oracle we've devised the ADF Code Guidelines.  This document sets out ADF code guidelines, practices and conventions for applications built using ADF Business Components and ADF Faces Rich Client (release 11g and greater).  The guidelines are summarized from a number of Oracle documents and other 3rd party collateral, with the goal of giving developers and development teams a short circuit on producing their own best practices collateral. The document is not a final production, but a living document that will be extended to cover new information as discovered or as the ADF framework changes. Readers are encouraged to discuss the guidelines on the ADF EMG and provide constructive feedback to me (Chris Muir) via the ADF EMG Issue Tracker. We hope you'll find the ADF Code Guidelines useful and look forward to providing updates in the near future. Image courtesy of paytai / FreeDigitalPhotos.net

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• Do you care about your Oracle System Support experience?

  - by user12244613

  It has been a while since I blogged about Systems Support within Oracle. I want to take this opportunity to raise awareness of how Oracle is communicating out to its systems customers. Previously every item to be communicated was sent independently via an email message however, not all messages appear to be being getting the attention they require. In an effort to ensure Oracle is reaching all of our Sun and Oracle System customers, we have created the Oracle Systems Support Newsletter. This monthly newsletter will have a summary of customer support relevant information for you to use and will cover topics that impact your support experience. For example: 1. Did you know that sending explorer content to email addresses with @sun.com is going away soon? For more information, review the Document 1362484.1 2. Are you an Auto Service Request (ASR) user? If yes, here are the latest changes: · ASR Manager accepts My Oracle Support User Name (email address) and password. [Doc ID 1345484.1] · ASR IP Address for secure file transfer has changed [Doc ID 1338575.1] · ASR No Heartbeat Status - Find out how to resolve [Doc ID 1346328.1] 3. Did you notice we have changed the Service Request options for Hardware and introduced a new problem category called “Automated Diagnosis”? This service streamlines the data you send in and then automatically provides an update of known issues found in your My Oracle Support Service Request. This feature also fast tracks hardware failures by sending parts as soon as the data is analyzed. Have you used this new feature? If yes tell us about it – take the 5minute survey 4. Are you being proactive or are you still ‘fire fighting’ in the reactive mode? If you are being proactive for your Oracle System products you might have used Oracle Sun System Analysis. Did you finding this helpful? Can we improve it? You tell us, take the 5minute survey 5. Are you aware that if you attach files to your Service Request it enables the support engineer to start work straight away? For a summary of products and files review the Newsletter. 6. Are you struggling to find patches or firmware or product downloads? If yes, these types of issues are all addressed in the Newsletter. If this is the type of information you want to know about each month, then take time to read the Newsletter link and bookmark it in My Oracle Support so you can stay informed. Thanks for your time.

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