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  • Customer Experience and BPM – From Efficiency to Engagement

    - by Ajay Khanna
    Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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  • Thoughts on schemas and schema proliferation

    - by jamiet
    In SQL Server 2005 Microsoft introduced user-schema separation and since then I have seen the use of schemas increase; whereas before I would typically see databases where all objects were in the [dbo] schema I now see databases that have multiple schemas, a database I saw recently had 31 (thirty one) of them. I can’t help but wonder whether this is a good thing or not – clearly 31 is an extreme case but I question whether multiple schemas create more problems than they solve? I have been involved in many discussions that go something like this: Developer #1> “I have a new function to add to the database and I’m not sure which schema to put it in” Developer #2> “What does it do?” Developer #1> “It provides data to a report in Reporting Services” Developer #2> “Ok, so put it in the [reports] schema” Developer #1> “Well I could, but the data will only be used by our Financial reporting folks so shouldn’t I put it in the [financial] schema?” Developer #2> “Maybe, yes” Developer #1> “Mind you, the data is supposed to be used for regulatory reporting to the FSA, should I put it in [regulatory]?” Developer #2> “Err….” You get the idea!!! The more schemas that exist in your database then the more chance that their supposed usages will overlap. I’m left wondering whether the use of schemas is actually necessary. I don’t view really see them as an aid to security because I generally believe that principles should be assigned permissions on objects as-needed on a case-by-case basis (and I have a stock SQL query that deciphers them all for me) so why bother using them at all? I can envisage a use where a database is used to house objects pertaining to many different business functions (which, in itself, is an ambiguous term) and in that circumstance perhaps a schema per business function would be appropriate; hence of late I have been loosely following this edict: If some objects in a database could be moved en masse to another database without the need to remove any foreign key constraints then those objects could legitimately exist in a dedicated schema. I am interested to know what other people’s thoughts are on this. If you would like to share then please do so in the comments. @Jamiet

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  • Is the STL efficient enough for mobile devices?

    - by mx2
    When it comes to mobile game development on iOS and Android NDK, some developers write their own C++ containers, while others claim that STL is more than adequate for mobile game development (For example, the author of iPhone 3D Programming uses STL rather than Objective-C in his examples. His defense is that STL is no slower than Objective-C). Then there are also mobile developers who abandon C++ entirely and develop games entirely (or mostly) in the C language (C89/C90). What are the benefits and drawbacks of each approach?

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  • Oracle Magazine, January/February 2006

    Oracle Magazine January/February 2006 features articles on Oracle and Microsoft, embedded Oracle, business intelligence, SQL editors, XML Audit, PL/SQL Best Practices, Oracle XML DB, Oracle Data Provider for .NET, Oracle JDeveloper, Oracle ADF, JavaServer Faces, and much more.

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  • Advisor Commentary on BPO Powered by Oracle

    Hear Lowell Williams, Executive Director for Global Human Resources Outsourcing at EquaTerra and Russell Handley, Director Oracle BPO Marketing speak with Fred about current trends in Business Process Outsourcing, the relevance of Oracle's BPO entry into the space, and finally what customers and providers should be thinking about.

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  • Function Folding in #PowerQuery

    - by Darren Gosbell
    Originally posted on: http://geekswithblogs.net/darrengosbell/archive/2014/05/16/function-folding-in-powerquery.aspxLooking at a typical Power Query query you will noticed that it's made up of a number of small steps. As an example take a look at the query I did in my previous post about joining a fact table to a slowly changing dimension. It was roughly built up of the following steps: Get all records from the fact table Get all records from the dimension table do an outer join between these two tables on the business key (resulting in an increase in the row count as there are multiple records in the dimension table for each business key) Filter out the excess rows introduced in step 3 remove extra columns that are not required in the final result set. If Power Query was to execute a query like this literally, following the same steps in the same order it would not be overly efficient. Particularly if your two source tables were quite large. However Power Query has a feature called function folding where it can take a number of these small steps and push them down to the data source. The degree of function folding that can be performed depends on the data source, As you might expect, relational data sources like SQL Server, Oracle and Teradata support folding, but so do some of the other sources like OData, Exchange and Active Directory. To explore how this works I took the data from my previous post and loaded it into a SQL database. Then I converted my Power Query expression to source it's data from that database. Below is the resulting Power Query which I edited by hand so that the whole thing can be shown in a single expression: let     SqlSource = Sql.Database("localhost", "PowerQueryTest"),     BU = SqlSource{[Schema="dbo",Item="BU"]}[Data],     Fact = SqlSource{[Schema="dbo",Item="fact"]}[Data],     Source = Table.NestedJoin(Fact,{"BU_Code"},BU,{"BU_Code"},"NewColumn"),     LeftJoin = Table.ExpandTableColumn(Source, "NewColumn"                                   , {"BU_Key", "StartDate", "EndDate"}                                   , {"BU_Key", "StartDate", "EndDate"}),     BetweenFilter = Table.SelectRows(LeftJoin, each (([Date] >= [StartDate]) and ([Date] <= [EndDate])) ),     RemovedColumns = Table.RemoveColumns(BetweenFilter,{"StartDate", "EndDate"}) in     RemovedColumns If the above query was run step by step in a literal fashion you would expect it to run two queries against the SQL database doing "SELECT * …" from both tables. However a profiler trace shows just the following single SQL query: select [_].[BU_Code],     [_].[Date],     [_].[Amount],     [_].[BU_Key] from (     select [$Outer].[BU_Code],         [$Outer].[Date],         [$Outer].[Amount],         [$Inner].[BU_Key],         [$Inner].[StartDate],         [$Inner].[EndDate]     from [dbo].[fact] as [$Outer]     left outer join     (         select [_].[BU_Key] as [BU_Key],             [_].[BU_Code] as [BU_Code2],             [_].[BU_Name] as [BU_Name],             [_].[StartDate] as [StartDate],             [_].[EndDate] as [EndDate]         from [dbo].[BU] as [_]     ) as [$Inner] on ([$Outer].[BU_Code] = [$Inner].[BU_Code2] or [$Outer].[BU_Code] is null and [$Inner].[BU_Code2] is null) ) as [_] where [_].[Date] >= [_].[StartDate] and [_].[Date] <= [_].[EndDate] The resulting query is a little strange, you can probably tell that it was generated programmatically. But if you look closely you'll notice that every single part of the Power Query formula has been pushed down to SQL Server. Power Query itself ends up just constructing the query and passing the results back to Excel, it does not do any of the data transformation steps itself. So now you can feel a bit more comfortable showing Power Query to your less technical Colleagues knowing that the tool will do it's best fold all the  small steps in Power Query down the most efficient query that it can against the source systems.

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  • Best sources to find your go-to programmer

    - by user66851
    After exhausting many resources, time, interviews etc, I cannot seem to find the correct programming talent for our company. Any other resources you suggest besides Dice, Linkedin, Craigslist, University Job Boards, Poaching techniques....its been months now! Specifically, we designed proprietary data-manipulation and data-gathering technology, and are looking for skilled programmers requiring skills of PHP5/MySQL, Javascript/HTML/CSS , cross-browser compatibility/optimization, web interface development, familiarity with source control (SVN or GIT), any L/AMP stack, and/or related application protocols, GCC-supported languages, Zend Framework and/or jQuery.

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  • SilverlightShow for Jan 7-13, 2011

    - by Dave Campbell
    Check out the Top Five most popular news at SilverlightShow for Feb 7-13, 2011. Here's SilverlightShow top 5 news for last week: Data Binding in Silverlight with RIA and EntityFramework - Part 1 (Displaying Data) Simple Silverlight MVVM Base Class This Thursday: Free Windows Phone 7 Webinar by Telerik A Circular ProgressBar Style using an Attached ViewModel Using SilverLight 4 Line Of Business Application Development Template (LOB) Visit and bookmark SilverlightShow. Stay in the 'Light

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  • On PASS Summit Locations, Time Will Tell

    - by andyleonard
    Introduction The PASS Board, continuing a trend of more openness championed by Board members, released the results of its Location Survey . Along with this, PASS President Rushabh Mehta added a blog post explaining the interpretation and logic behind the decision to not move the location of upcoming PASS Summits. Kudos Less than a week ago, Rushabh and I shared beverages and talked about life, database work, SSIS Frameworks, SQL Saturdays, PASS, and business. I know most members of the PASS Board...(read more)

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  • Which is Better - Paid Or Free Web Directories?

    There are thousands of human edited Web directories in the internet today although many are exiting this niche or business, new directories are being put up as each day passes by. Despite having so many Web directories to choose from at the end you will come up with two types of them, a paid and a free one and you might ask yourself which is better among them?

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  • 5 Basis Components of Keyword Development

    Keyword development is the foundation of any online business or organization that strives to establish and maintain a reasonably high internet presence. Quite literally the only way to be found onlin... [Author: TJ Philpott - Web Design and Development - May 25, 2010]

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  • Cloud service and IM protocol advice, for a backend to group chat mobile app

    - by Jonathan
    Overview I’m going to develop an app on Android and iOS. It will allow users to set up group ‘chat rooms’ and talk on chat rooms set up by other users. The service needs to be highly scalable, such that it could accommodate a massive increase in users overnight (we can only dream). Chat requirements The chat protocol used should be flexible: it should allow me to determine who can view/post on ‘chat rooms’ based on certain other factors, as determined by the first poster/creator of the particular ‘chat room’. It should also allow for users to simply install the app and begin using the service, after only providing a simple nickname (which could be changed later). Chat protocol plans Having looked around I think the XMPP protocol is the best candidate. In particular the Multi-user chat extension looks like what I’ll need. Would this be most suited to my requirements, or do you know another potential solution? Cloud service I have been deciding between Amazon Web Services, Google App Engine and Windows Azure. I’m coming to the conclusion that Azure will be best, as it is easier to manage than AWS (ease of scalability will be a key factor in the design), I think it may be less restricted than GAE, plus Azure will soon have toolkits to allow easy interfacing with both Android and iOS phones. Is this the decision you would have made, or would you recommend/look into other cloud services? General project philosophy I have only recently started looking into this project’s feasibility, and am no expert on any of its aspects. So wherever possible I will leave the actual implementations to experts, i.e. choosing a higher-level cloud service, using a well-documented plugin of a, proven reliable, group chat protocol etc. My background I have some programming knowledge from a computer science degree. Main languages I’ve used have been Java and Python, but I don’t want this to affect design decisions for the project. The most appropriate languages for the task should be used, i.e. I don’t mind learning a lot of new skills (my current programming levels are relatively basic anyway). Thank you Thanks for reading, and any advice you have about any aspect would be greatly appreciated :-)

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  • New Virtual Compute Appliance Videos

    - by Cinzia Mascanzoni
    Watch the latest Virtual Compute Appliance videos to aid your conversations with partners and customers! Virtual Compute Appliance Flash demo shows your customers and partners the business benefits. VCA Product demo. Tier1 Customer Testimonial Video of using Oracle's Virtual Compute Appliance to build a private cloud virtualization platform to host its customers’ Oracle Enterprise and Windows applications. Centroid Partner Testimonial Video.

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  • Microsoft leader des plateformes d'Informatique Décisionnelle d'après Gartner

    Microsoft leader des plateformes d'Informatique Décisionnelle d'après Gartner Le cabinet Gartner vient de publier son rapport annuel sur « le Carré Magique des Plateformes de l'Informatique Décisionnelle ». Conclusion, Microsoft conforte sa position de leader dans le domaine. Microsoft Business Intelligence est une gamme d'outils décisionnels « complète pour les collaborateurs, les équipes et les entreprises, afin d'améliorer les processus de prise de décision », explique Microsoft. En plus de figurer dans le carré des leaders depuis quelques années, Microsoft se distingue dans l'indice « capacité d'exécution » où l'éditeur surpasse ses concurrents Oracle, Mi...

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  • Oracle JDeveloper 11gR2 Cookbook book review

    - by Chris Muir
    I recently received a free copy of Oracle JDeveloper 11gR2 Cookbook published by Packt Publishing for review. Readers of technical cookbooks would know this genre of text includes problems that developers will hit and the prescribed solutions, in this case for Oracle's Application Development Framework (ADF).  Books like this excel themselves on excellent coverage, a logical progress of solutions through out the book, and providing a readable narrative around the numerous steps and code. This book progresses well through ADF application assembly, ADF Business Components, the view layer, security, deployment and tuning.  Each recipe had a clear introduction and I especially enjoyed the "There's more" follow up sections for some recipes that leads the reader onto related ideas and issues the reader really needs to be aware of. Also worthy of comment having worked with ADF for over 5 years, there certainly was recipes and solutions I hadn't encountered before, this book gets bonus points for that. As a reviewer what negatives can I give this text? The book has cast it's net too wide by trying to cover "everything from design and construction, to deployment, testing, debugging and optimization."  ADF is such a large and sophistication technology, this book with 100 recipes barely scrapes the surface.  Don't expect all your ADF problems to be solved here. In turn there is inconsistency in the level of problems and solutions.  I felt at the beginning the book was pitching itself at advanced problems to solve (that's great for me), but then it introduces topics like building a static View Object or train.  These topics in my opinion are fairly simple and are covered by the Oracle documentation just as well, they shouldn't have been included here.  In conclusion, ADF beginners will find this book worthwhile as it will open your eyes to the wider problems and solutions required for ADF, and experts for just the fact they can point junior programmers at the book for certain problems and say "get on with it". Is there scope for more ADF tombs like this?  Yes!  I'd love to see a cookbook specializing on ADF Business Components (hint hint to budding authors).

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  • Enterprise Planning - Part 1

    Today's networked and fast-changing economy challenges traditional spreadsheets and department-oriented planning mechanisms. To be competitive, effective planning needs to connect the organizational value chain in an integrated manner. In this podcast hear about how Oracle's Enterprise Business Planning solutions are enabling organizations to link their strategic, financial, and operational plans to achieve both vertical and horizontal alignment.

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  • Warming up with GWB ...

    - by lavanyadeepak
    Warming up with GWB ... I had been wishing to blog @GWB for a while but each time I try to register something or other preempted me away from it. On Saturday last I was little free and hence just thought I would sit and register for the same. Thanks to Jeff for helping me in setting up my account and starting to blog at GWB... I would endeavor to support through this platform active troubleshooting tips, problems and solutions to realtime business queries.

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  • Google Keyword Tools - Free to Use

    Keywords is the concept at the base of search engines, and of big part of the internet and the global online business. Everyday millions of persons using the internet connect to a search engine in order to search any possible topic, and to get specific results they enter keywords and key phrases about.

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  • A new Excel 2010 book for Data Analysis

    - by Marco Russo (SQLBI)
    Microsoft Press just announced the printing of Microsoft Excel 2010: Data Analysis and Business Modeling , which is the third edition of the book written by Wayne L. Winston covering many data analysis and modeling techniques using a very clear problem-solution approach, including a good statistical explanation whenever it is necessary. I suggest this book as a good complement to our Microsoft PowerPivot for Excel 2010: Give Your Data Meaning !...(read more)

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