When to move into a CRM system?
- by Dan
I have a client that is currently managing around 5000+ contacts via Outlook. There is also a BES Express installation in place. There are a couple problems. First, there is a corrupt contact in there somewhere that is preventing either a cabled or over the air sync of the complete list to a blackberry. The second, is that it just seems to be getting a bit unruly.
They currently have a license for ACT, which I'm trying to get them to move into, but at what number does the contact list need to be at to migrate away from using Outlook/Exchange and into a real CRM solution?