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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • Development-led security vs administration-led security in a software product?

    - by haylem
    There are cases where you have the opportunity, as a developer, to enforce stricter security features and protections on a software, though they could very well be managed at an environmental level (ie, the operating system would take care of it). Where would you say you draw the line, and what elements do you factor in your decision? Concrete Examples User Management is the OS's responsibility Not exactly meant as a security feature, but in a similar case Google Chrome used to not allow separate profiles. The invoked reason (though it now supports multiple profiles for a same OS user) used to be that user management was the operating system's responsibility. Disabling Web-Form Fields A recurrent request I see addressed online is to have auto-completion be disabled on form fields. Auto-completion didn't exist in old browsers, and was a welcome feature at the time it was introduced for people who needed to fill in forms often. But it also brought in some security concerns, and so some browsers started to implement, on top of the (obviously needed) setting in their own preference/customization panel, an autocomplete attribute for form or input fields. And this has now been introduced into the upcoming HTML5 standard. For browsers that do not listen to this attribute, strange hacks* are offered, like generating unique IDs and names for fields to avoid them from being suggested in future forms (which comes with another herd of issues, like polluting your local auto-fill cache and not preventing a password from being stored in it, but instead probably duplicating its occurences). In this particular case, and others, I'd argue that this is a user setting and that it's the user's desire and the user's responsibility to enable or disable auto-fill (by disabling the feature altogether). And if it is based on an internal policy and security requirement in a corporate environment, then substitute the user for the administrator in the above. I assume it could be counter-argued that the user may want to access non-critical applications (or sites) with this handy feature enabled, and critical applications with this feature disabled. But then I'd think that's what security zones are for (in some browsers), or the sign that you need a more secure (and dedicated) environment / account to use these applications. * I obviously don't deny the ingeniosity of the people who were forced to find workarounds, just the necessity of said workarounds. Questions That was a tad long-winded, so I guess my questions are: Would you in general consider it to be the application's (hence, the developer's) responsiblity? Where do you draw the line, if not in the "general" case?

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  • Windows Azure Diagnostics: Next to Useless?

    - by Your DisplayName here!
    To quote my good friend Christian: “Tracing is probably one of the most discussed topics in the Windows Azure world. Not because it is freaking cool – but because it can be very tedious and partly massively counter-intuitive.” <rant> The .NET Framework has this wonderful facility called TraceSource. You define a named trace and route that to a configurable listener. This gives you a lot of flexibility – you can create a single trace file – or multiple ones. There is even nice tooling around that. SvcTraceViewer from the SDK let’s you open the XML trace files – you can filter and sort by trace source and event type, aggreate multiple files…blablabla. Just what you would expect from a decent tracing infrastructure. Now comes Windows Azure. I was already were grateful that starting with the SDK 1.2 we finally had a way to do tracing and diagnostics in the cloud (kudos!). But the way the Azure DiagnosticMonitor is currently implemented – could be called flawed. The Azure SDK provides a DiagnosticsMonitorTraceListener – which is the right way to go. The only problem is, that way this works is, that all traces (from all sources) get written to an ETW trace. Then the DiagMon listens to these traces and copies them periodically to your storage account. So far so good. But guess what happens to your nice trace files: the trace source names get “lost”. They appear in your message text at the end. So much for filtering and sorting and aggregating (regex #fail or #win??). Every trace line becomes an entry in a Azure Storage Table – the svclog format is gone. So much for the existing tooling. To solve that problem, one workaround was to write your own trace listener (!) that creates svclog files inside of local storage and use the DiagMon to copy those. Christian has a blog post about that. OK done that. Now it turns out that this mechanism does not work anymore in 1.3 with FullIIS (see here). Quoting: “Some IIS 7.0 logs not collected due to permissions issues...The root cause to both of these issues is the permissions on the log files.” And the workaround: “To read the files yourself, log on to the instance with a remote desktop connection.” Now then have fun with your multi-instance deployments…. </rant>

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  • add collision detection to sprite?

    - by xBroak
    bassically im trying to add collision detection to the sprite below, using the following: self.rect = bounds_rect collide = pygame.sprite.spritecollide(self, wall_list, False) if collide: # yes print("collide") However it seems that when the collide is triggered it continuously prints 'collide' over and over when instead i want them to simply not be able to walk through the object, any help? def update(self, time_passed): """ Update the creep. time_passed: The time passed (in ms) since the previous update. """ if self.state == Creep.ALIVE: # Maybe it's time to change the direction ? # self._change_direction(time_passed) # Make the creep point in the correct direction. # Since our direction vector is in screen coordinates # (i.e. right bottom is 1, 1), and rotate() rotates # counter-clockwise, the angle must be inverted to # work correctly. # self.image = pygame.transform.rotate( self.base_image, -self.direction.angle) # Compute and apply the displacement to the position # vector. The displacement is a vector, having the angle # of self.direction (which is normalized to not affect # the magnitude of the displacement) # displacement = vec2d( self.direction.x * self.speed * time_passed, self.direction.y * self.speed * time_passed) self.pos += displacement # When the image is rotated, its size is changed. # We must take the size into account for detecting # collisions with the walls. # self.image_w, self.image_h = self.image.get_size() global bounds_rect bounds_rect = self.field.inflate( -self.image_w, -self.image_h) if self.pos.x < bounds_rect.left: self.pos.x = bounds_rect.left self.direction.x *= -1 elif self.pos.x > bounds_rect.right: self.pos.x = bounds_rect.right self.direction.x *= -1 elif self.pos.y < bounds_rect.top: self.pos.y = bounds_rect.top self.direction.y *= -1 elif self.pos.y > bounds_rect.bottom: self.pos.y = bounds_rect.bottom self.direction.y *= -1 self.rect = bounds_rect collide = pygame.sprite.spritecollide(self, wall_list, False) if collide: # yes print("collide") elif self.state == Creep.EXPLODING: if self.explode_animation.active: self.explode_animation.update(time_passed) else: self.state = Creep.DEAD self.kill() elif self.state == Creep.DEAD: pass #------------------ PRIVATE PARTS ------------------# # States the creep can be in. # # ALIVE: The creep is roaming around the screen # EXPLODING: # The creep is now exploding, just a moment before dying. # DEAD: The creep is dead and inactive # (ALIVE, EXPLODING, DEAD) = range(3) _counter = 0 def _change_direction(self, time_passed): """ Turn by 45 degrees in a random direction once per 0.4 to 0.5 seconds. """ self._counter += time_passed if self._counter > randint(400, 500): self.direction.rotate(45 * randint(-1, 1)) self._counter = 0 def _point_is_inside(self, point): """ Is the point (given as a vec2d) inside our creep's body? """ img_point = point - vec2d( int(self.pos.x - self.image_w / 2), int(self.pos.y - self.image_h / 2)) try: pix = self.image.get_at(img_point) return pix[3] > 0 except IndexError: return False def _decrease_health(self, n): """ Decrease my health by n (or to 0, if it's currently less than n) """ self.health = max(0, self.health - n) if self.health == 0: self._explode() def _explode(self): """ Starts the explosion animation that ends the Creep's life. """ self.state = Creep.EXPLODING pos = ( self.pos.x - self.explosion_images[0].get_width() / 2, self.pos.y - self.explosion_images[0].get_height() / 2) self.explode_animation = SimpleAnimation( self.screen, pos, self.explosion_images, 100, 300) global remainingCreeps remainingCreeps-=1 if remainingCreeps == 0: print("all dead")

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  • My Graduate Experience at Oracle by Mayuri Khinvasara

    - by david.talamelli
    My experience at Oracle. I still vividly remember the day, when my name was announced in the campus hiring list of Oracle at my college. I was proud of myself but at the same time, I was getting goose bumps!!! A new world had arrived before me and the anxiousness of whether I could survive it or not had gripped me. Nervous about moving into an unknown city, I came to visit Hyderabad with my father. One look at the Oracle Campus and I felt some kind of magnetism pulling me towards it. And then, I joined Oracle in June 2009, with a lot of apprehensions in my mind. The HR Rep made us really comfortable in the first week itself. I met so many new people, managers, HR folks and most importantly 20 other Campus Hires like me. Then we had our team bonding sessions, team parties etc. I didn’t realize when the transition from campus to corporate happened. And I had started loving it. The confidence the HR Reps gave us and the bonding our managers imbibed in us, made us all ready for the new life ahead. Then started the rigorous training sessions, the excitement about our new work, new cubicles, new desktops, our first business cards, our first conference call and so on. I made new friends which were now my extended family, the freedom and courage of living alone. I was enjoying all that. As I was getting totally immersed into my regular work schedule I started getting to know the innumerable Oracle products, their functionalities, implementations and realizing the brand that Oracle is. Work pressure started increasing and so did the challenges to understand and deliver. I Didn’t realize how days and soon months passed by. Then came a golden chance to visit the Oracle Headquarters in US for 45 days training in November 2009. Once again, the excitement was enormous about the counter team-mates in HQ, the trainings ahead, the US work culture and my stay there. I felt so privileged for the company I was working. Boarding an international flight for the first time and visiting famous US cities which I had just seen in movies, was now a reality. It was a totally amazing experience. Work pressure kept me really busy, with learning new things every day, the immense satisfaction of delivering something, the nightmares of debugging a mistake, only to realize how silly it was.  I was enjoying the process. Soon a year passed by. I had transformed into this corporate software professional, I couldn’t believe I could be. Today, I complete 1 year and 8 months at Oracle and continue to look forward to the enriching experience I will have here. Truly one of the Top Companies in the World. Mayuri Khinvasara

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  • Misadventures at Radio Shack

    - by Chris Williams
    While I'm waiting for my Arduino kits to show up, I started reading the Getting Started With Arduino book from O'Reilly (review coming later) and I'm about 40 pages in when I get to a parts list for one of the first projects. Looks pretty straightforward, and even has Radio Shack part numbers next to almost everything. So on my lunch today, I decided to run out to "The Shack" (seriously, that's their rebranding?) to pick up some basics, like a couple resistors, a breadboard, a momentary switch and a pack of pre-cut jumper wires. I found the resistors without any difficulty, and while they didn't have the exact switch I wanted, it was easy enough to find one that would do. That's where my good luck abruptly ended. I was surprised that I couldn't find a breadboard or any jumper wires, so while I was looking around, a guy came up and asked me if I needed some help. I told him I did, explained what I needed and even gave him the Radio Shack part number for the pack of jumper wires. After a couple minutes he says he can't find anything in the system, which was unfortunate but not the end of the world.  So then I asked him about the breadboard, and he pointed me to some blank circuitboards (which are not the same thing) and I said (nicely) that those weren't breadboards and attempted to explain (again) what I needed, at which point he says to me "I don't even know what the hell you're looking for!" I stood there for a moment and tried to process his words. About that time, another salesperson came up and asked what I was trying to find. I told her I needed a breadboard, and she pointed to the blank circuit boards and said "they're right in front of you..." After seeing the look on my face, she thought for a minute and said... "OH! you mean those white things. We don't have those anymore." I thanked her, set everything down on the counter and left. (I wasn't going to buy only half the stuff I needed.. and I was pretty sure I was never going to be buying ANYTHING at that particular location ever again.) Guess I'll be ordering more stuff online at this point. It's a shame really, because I used to LOVE going to Radio Shack as a kid, and looking through all the cool electronics components and stuff, even if I didnt understand what most of them were at the time. Seems like the only thing they carry in any quantity/variety now is cell phones and random stereo connectors.

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  • Configurable tables in sql database

    - by dot
    I have the following tables in my database: Config Table: ====================================== Start_Range | End Range | Config_id 10 | 15 | 1 ====================================== Available_UserIDs ========================== ID | UserID | Used_YN | 1 | 10 | t | 1 | 11 | f | 1 | 12 | f | 1 | 13 | f | 1 | 14 | f | 1 | 15 | f | ========================== Users ========================== UserId | FName | LName | 10 |John | Doe | ========================== This is used in a reservation system of sorts... which lets an administrator specify a range of numbers that will be assigned to users in the config table. Once the range has been defined, the system then populates the Available_userIDs table with all the numbers in between the range, and sets the Used_YN flag to false As users sign up, they grab the next user_id number that's not in use... and reserve it. Then the system adds a record to the Users table. Once the admin has specified a range, it is possible that they can change it. For example, they can start with 10-15... and then when the range is used up, they should be able to specify another range like 16 - 99. I've put a unique constraint on the Available_UserIDs table, as well as on the Users table - to ensure that UserIds can't be duplicated. My questions are as follows: What's the best way to prevent the admins from using a range that's already in use? I thought of the following options: -- check either the Users table to see if the start range or ending range numbers are being used. If they are, assume that all the numbers in between are in use too, and reject the range. -- let them specify whatever they want, try to populate the Available_UserIDs table. If there are duplicates, just ignore that specific error message from the database and continue on. How do I find gaps in the number ranges? For example, if they specify 10-15, and then 20-25, it'd be nice to be able to somehow suggest on my web page that 16-19 is currently available. I found this article: http://stackoverflow.com/questions/1312101/how-to-find-a-gap-in-running-counter-with-sql But it only seems to return the first available number... so in my example above, it would only return the number 16. I'm sure there's a simpler way to do things that I'm overlooking!

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  • How to refactor my design, if it seems to require multiple inheritance?

    - by Omega
    Recently I made a question about Java classes implementing methods from two sources (kinda like multiple inheritance). However, it was pointed out that this sort of need may be a sign of a design flaw. Hence, it is probably better to address my current design rather than trying to simulate multiple inheritance. Before tackling the actual problem, some background info about a particular mechanic in this framework: It is a simple game development framework. Several components allocate some memory (like pixel data), and it is necessary to get rid of it as soon as you don't need it. Sprites are an example of this. Anyway, I decided to implement something ala Manual-Reference-Counting from Objective-C. Certain classes, like Sprites, contain an internal counter, which is increased when you call retain(), and decreased on release(). Thus the Resource abstract class was created. Any subclass of this will obtain the retain() and release() implementations for free. When its count hits 0 (nobody is using this class), it will call the destroy() method. The subclass needs only to implement destroy(). This is because I don't want to rely on the Garbage Collector to get rid of unused pixel data. Game objects are all subclasses of the Node class - which is the main construction block, as it provides info such as position, size, rotation, etc. See, two classes are used often in my game. Sprites and Labels. Ah... but wait. Sprites contain pixel data, remember? And as such, they need to extend Resource. But this, of course, can't be done. Sprites ARE nodes, hence they must subclass Node. But heck, they are resources too. Why not making Resource an interface? Because I'd have to re-implement retain() and release(). I am avoiding this in virtue of not writing the same code over and over (remember that there are multiple classes that need this memory-management system). Why not composition? Because I'd still have to implement methods in Sprite (and similar classes) that essentially call the methods of Resource. I'd still be writing the same code over and over! What is your advice in this situation, then?

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  • Collision in PyGame for spinning rectangular object.touching circles

    - by OverAchiever
    I'm creating a variation of Pong. One of the differences is that I use a rectangular structure as the object which is being bounced around, and I use circles as paddles. So far, all the collision handling I've worked with was using simple math (I wasn't using the collision "feature" in PyGame). The game is contained within a 2-dimensional continuous space. The idea is that the rectangular structure will spin at different speed depending on how far from the center you touch it with the circle. Also, any extremity of the rectangular structure should be able to touch any extremity of the circle. So I need to keep track of where it has been touched on both the circle and the rectangle to figure out the direction it will be bounced to. I intend to have basically 8 possible directions (Up, down, left, right and the half points between each one of those). I can work out the calculation of how the objected will be dislocated once I get the direction it will be dislocated to based on where it has been touch. I also need to keep track of where it has been touched to decide if the rectangular structure will spin clockwise or counter-clockwise after it collided. Before I started coding, I read the resources available at the PyGame website on the collision class they have (And its respective functions). I tried to work out the logic of what I was trying to achieve based on those resources and how the game will function. The only thing I could figure out that I could do was to make each one of these objects as a group of rectangular objects, and depending on which rectangle was touched the other would behave accordingly and give the illusion it is a single object. However, not only I don't know if this will work, but I also don't know if it is gonna look convincing based on how PyGame redraws the objects. Is there a way I can use PyGame to handle these collision detections by still having a single object? Can I figure out the point of collision on both objects using functions within PyGame precisely enough to achieve what I'm looking for? P.s: I hope the question was specific and clear enough. I apologize if there were any grammar mistakes, English is not my native language.

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  • RTS Game Style Application [closed]

    - by Daniel Wynand van Wyk
    My question may seem somewhat odd, but I hope that my specifications will clarify EXACTLY what it is that I am after. I need some help choosing the right tooling for a particular endeavour. My background is in desktop application development and large back-end systems. I have worked primarily on the Microsoft stack using C# and the .Net framework. My goal is to develop a 2D, RTS style, interactive office simulation. The simulation will model various office spaces, office equipment, employees and their interactions with one another. The idea is to abstract the concept of an office completely. Under the hood the application will do many things that are nothing like a game. This includes P2P networking, VPN tunnelling, streaming video, instant messaging, document collaboration, remote screen sharing, file-sharing, virus scanning, VOIP, document scanning, faxing, emailing, distributed computing, content management and much more! A somewhat similar thing has been attempted by IBM, where they created a virtual office in second life. If their attempt was a game, the game-play would be notably horrible, to say the least! The users/players will drive and control my application through the various objects modelled in the simulation. A single application capable of performing all of these various tasks would be a nightmare to navigate for even the most expert user. Using the concept of a game, I can easily separate functionality by assigning them to objects that relate 1-1 with their real world counter-parts. This can greatly simplify computing for novice users, with many added benefits in terms of visibility, transparency of process and centralized configuration. My hope is to make complex computing tasks accessible to all kinds of users and to greatly reduce the cognitive load associated with using the many different utilities and applications inside office settings. The complexity is therefore limited to the complexity of the space in which you find yourself. I want the application to target as many platforms as possible and run on computers that have no accelerated graphics capabilities. The simulation won't contain any of the fancy eye-candy you find in modern games, to the contrary, my "game" will purposefully be clean and simple. The closest thing I could imagine would be an old game like "Theme Hospital" or the first instalment of "The Sims". All the content will be pre-created and not user-generated like Second Life. New functionality will be added via a plugin system. Given my background and nature of my "game", I would like to spend most of my time writing code that does not have to do with the simulated office, as the "game" is really just a glorified application menu. I have done much reading about existing engines, frameworks and tools. I need the help of an experienced game developer who has tried and tested various products over the years who can guide me in the right direction given my very particular needs. I would appreciate any help I can get!

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  • What arguments can I use to "sell" the BDD concept to a team reluctant to adopt it?

    - by S.Robins
    I am a bit of a vocal proponent of the BDD methodology. I've been applying BDD for a couple of years now, and have adopted StoryQ as my framework of choice when developing DotNet applications. Even though I have been unit testing for many years, and had previously shifted to a test-first approach, I've found that I get much more value out of using a BDD framework, because my tests capture the intent of the requirements in relatively clear English within my code, and because my tests can execute multiple assertions without ending the test halfway through - meaning I can see which specific assertions pass/fail at a glance without debugging to prove it. This has really been the tip of the iceberg for me, as I've also noticed that I am able to debug both test and implementation code in a more targeted manner, with the result that my productivity has grown significantly, and that I can more easily determine where a failure occurs if a problem happens to make it all the way to the integration build due to the output that makes its way into the build logs. Further, the StoryQ api has a lovely fluent syntax that is easy to learn and which can be applied in an extraordinary number of ways, requiring no external dependencies in order to use it. So with all of these benefits, you would think it an easy to introduce the concept to the rest of the team. Unfortunately, the other team members are reluctant to even look at StoryQ to evaluate it properly (let alone entertain the idea of applying BDD), and have convinced each other to try and remove a number of StoryQ elements from our own core testing framework, even though they originally supported the use of StoryQ, and that it doesn't impact on any other part of our testing system. Doing so would end up increasing my workload significantly overall and really goes against the grain, as I am convinced through practical experience that it is a better way to work in a test-first manner in our particular working environment, and can only lead to greater improvements in the quality of our software, given I've found it easier to stick with test first using BDD. So the question really comes down to the following: What arguments can I use to really drive the point home that it would be better to use StoryQ, or at the very least apply the BDD methodology? Can you point me to any anecdotal evidence that I can use to support my argument to adopt BDD as our standard method of choice? What counter arguments can you think of that could suggest that my wish to convert the team efforts to BDD might be in error? Yes, I'm happy to be proven wrong provided the argument is a sound one. NOTE: I am not advocating that we rewrite our tests in their entirety, but rather to simply start working in a different manner for all future testing work.

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  • Changing Your Design for Testability

    Sometimes I come across a way of putting something that it is pithy good, not Hallmark trite, but an impactful and concise way of clarifying a previously obscure concept. A recent one of these happy occurrences was when I was reading the excellent Art of Unit Testing by Roy Osherove. After going through the basics of why youd want to test code and how to do it, Roy confronts a frequent objection to having unit tests, that it ends up changing how you design your components: When we write unit tests for our code, we are adding another end user (the test) to the object model. That end user is just as important as the original one, but it has different goals when using the model.  The test has specific requirements from the object model that seem to defy the basic logic behind a couple of object-oriented principles, mainly encapsulation. [emphasis added by me] When I read this, something clicked for me. I used to find it persuasive that because unit tests caused you to change your design they were more disruptive than they were worth. The counter argument I heard is that the disruption was OK, because testable design was just obviously better. That argument was not convincing as it seemed like delusional arrogance to suggest that any one of type of design was just inherently better for the particular applications I was building. What was missing was that I was not thinking of unit tests as an additional and equal end user to my design. If I accepted that proposition, than it was indeed obvious that a testable design was better because now all users of my component would be satisfied. Have I accepted that proposition? Id phrase it slightly different. I find more and more that having unit tests helps me write better, less buggy code before it gets to production or QA. As I write more unit tests, it gets easier to see how to create testable components, so I dont feel like its taking me as much extra time up front. I pick and choose components that seem most likely to benefit from automated tests and it is working out nicely. If you already implement Test Driven Development, this whole post was probably a waste of your time <g> If you hate the idea of unit tests, well, probably not a great value prop for you either. However, if you are somewhere in between, at least take a minute and check out a sample chapter from Roys book at: http://www.manning.com/osherove/.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Nails vs Screws (C# List vs Dictionary)

    - by MarkPearl
    General This may sound like a typical noob statement, but I’m finding out in a very real way that just because you have a solution to a problem, doesn’t necessarily mean it is the best solution. This was reiterated to me when a friend of mine suggested I look at using Dictionaries instead of Lists for a particular problem – he was right, I have always just assumed that because lists solved my problem I did not need to look elsewhere. So my new manifesto to counter this ageless problem is as follows… Look for a solution that will logically work Once you have a solution look for possible alternatives Decide why your current solution is the best approach compared to the alternatives If it is.. use it till something better comes along, if it isnt…. change What’s the difference between Lists & Dictionaries Both lists and dictionaries are used to store collections of data. Assume we had the following declarations… var dic = new Dictionary<string, long>(); var lst = new List<long>(); long data;   With a list, you simply add the item to the list and it will add the item to the end of the list. lst.Add(data); With a dictionary, you need to specify some sort of key and the data you want to add so that it can be uniquely identified. dic.Add(uniquekey, data);   Because with a dictionary you now have unique identifier, in the background they provide all sort’s of optimized algorithms to find your associated data. What this means is that if you are wanting to access your data it is a lot faster than a List. So when is it appropriate to use either class? For me, if I can guarantee that each item in my collection will have a unique identifier, then I will use Dictionaries instead of Lists as there is a considerable performance benefit when accessing each data item. If I cannot make this sort of guarantee, then by default I will use a list. I know this is all really basic, and I hope I haven’t missed some fundamental principle… If anyone would like to add their 2 cents, please feel free to do so…

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  • Sampling SQL server batch activity

    - by extended_events
    Recently I was troubleshooting a performance issue on an internal tracking workload and needed to collect some very low level events over a period of 3-4 hours.  During analysis of the data I found that a common pattern I was using was to find a batch with a duration that was longer than average and follow all the events it produced.  This pattern got me thinking that I was discarding a substantial amount of event data that had been collected, and that it would be great to be able to reduce the collection overhead on the server if I could still get all activity from some batches. In the past I’ve used a sampling technique based on the counter predicate to build a baseline of overall activity (see Mikes post here).  This isn’t exactly what I want though as there would certainly be events from a particular batch that wouldn’t pass the predicate.  What I need is a way to identify streams of work and select say one in ten of them to watch, and sql server provides just such a mechanism: session_id.  Session_id is a server assigned integer that is bound to a connection at login and lasts until logout.  So by combining the session_id predicate source and the divides_by_uint64 predicate comparator we can limit collection, and still get all the events in batches for investigation. CREATE EVENT SESSION session_10_percent ON SERVER ADD EVENT sqlserver.sql_statement_starting(     WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlos.wait_info (        WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlos.wait_info_external (        WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlserver.sql_statement_completed(     WHERE (package0.divides_by_uint64(sqlserver.session_id,10))) ADD TARGET ring_buffer WITH (MAX_DISPATCH_LATENCY=30 SECONDS,TRACK_CAUSALITY=ON) GO   There we go; event collection is reduced while still providing enough information to find the root of the problem.  By the way the performance issue turned out to be an IO issue, and the session definition above was more than enough to show long waits on PAGEIOLATCH*.        

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  • Multi-threaded JOGL Problem

    - by moeabdol
    I'm writing a simple OpenGL application in Java that implements the Monte Carlo method for estimating the value of PI. The method is pretty easy. Simply, you draw a circle inside a unit square and then plot random points over the scene. Now, for each point that is inside the circle you increment the counter for in points. After determining for all the random points wither they are inside the circle or not you divide the number of in points over the total number of points you have plotted all multiplied by 4 to get an estimation of PI. It goes something like this PI = (inPoints / totalPoints) * 4. This is because mathematically the ratio of a circle's area to a square's area is PI/4, so when we multiply it by 4 we get PI. My problem doesn't lie in the algorithm itself; however, I'm having problems trying to plot the points as they are being generated instead of just plotting everything at once when the program finishes executing. I want to give the application a sense of real-time display where the user would see the points as they are being plotted. I'm a beginner at OpenGL and I'm pretty sure there is a multi-threading feature built into it. Non the less, I tried to manually create my own thread. Each worker thread plots one point at a time. Following is the psudo-code: /* this part of the code exists in display() method in MyCanvas.java which extends GLCanvas and implements GLEventListener */ // main loop for(int i = 0; i < number_of_points; i++){ RandomGenerator random = new RandomGenerator(); float x = random.nextFloat(); float y = random.nextFloat(); Thread pointThread = new Thread(new PointThread(x, y)); } gl.glFlush(); /* this part of the code exists in run() method in PointThread.java which implements Runnable */ void run(){ try{ gl.glPushMatrix(); gl.glBegin(GL2.GL_POINTS); if(pointIsIn) gl.glColor3f(1.0f, 0.0f, 0.0f); // red point else gl.glColor3f(0.0f, 0.0f, 1.0f); // blue point gl.glVertex3f(x, y, 0.0f); // coordinates gl.glEnd(); gl.glPopMatrix(); }catch(Exception e){ } } I'm not sure if my approach to solving this issue is correct. I hope you guys can help me out. Thanks.

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  • What will be the better way for data retrieval on application that needs to handle limited amount of data.?

    - by Milanix
    This is not really a coding question since, I am not adding any code in here. Since, adding my code snippets itself would make this question really long. Instead, I am pretty interested in knowing a better ways for data retrieval on application that needs to handle limited amount of data which isn't updated regularly. Let's take this example: I am writing an application which gets a schedule as an XML from server. I have written a logic in order to parse XML version and update database only if the version is newer than the local version. Although the update is checked automatically/manually on daily basis based on user preference, the actual version update happens only once per few months or so. Since, this is done by some other authority which doesn't provide API but, rather inform publicly on their changes. The actual XML contains a "(n number of groups)(days in a week) (n number of schedule)" . The group is usually 6 and the number of schedule is usually 2. So basically there would usually be only around 100 strings. Now although I have used SQLite at the moment. I want to know how to make update on database. Should I show progress dialog that the application is updating and exit the app when it's done? Since, my updates are infrequent i don't think this will really harm user experience but, is there any better ways to do it? Because I don't want update to be made when user is searching which is done using database. This will cause an database already open exception. Atleast I have faced this problem before. Is it better to rather parse XML every time when user wants to view certain things or to use SQLite? Since, I make lots of use of adapter in my app to create lists, will that degrade the performance? It would really be a great help if anyone can give me better overview about it. Or may be counter argument against each. Many thanks!

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  • "Whole-team" C++ features?

    - by Blaisorblade
    In C++, features like exceptions impact your whole program: you can either disable them in your whole program, or you need to deal with them throughout your code. As a famous article on C++ Report puts it: Counter-intuitively, the hard part of coding exceptions is not the explicit throws and catches. The really hard part of using exceptions is to write all the intervening code in such a way that an arbitrary exception can propagate from its throw site to its handler, arriving safely and without damaging other parts of the program along the way. Since even new throws exceptions, every function needs to provide basic exception safety — unless it only calls functions which guarantee throwing no exception — unless you disable exceptions altogether in your whole project. Hence, exceptions are a "whole-program" or "whole-team" feature, since they must be understood by everybody in a team using them. But not all C++ features are like that, as far as I know. A possible example is that if I don't get templates but I do not use them, I will still be able to write correct C++ — or will I not?. I can even call sort on an array of integers and enjoy its amazing speed advantage wrt. C's qsort (because no function pointer is called), without risking bugs — or not? It seems templates are not "whole-team". Are there other C++ features which impact code not directly using them, and are hence "whole-team"? I am especially interested in features not present in C. Update: I'm especially looking for features where there's no language-enforced sign you need to be aware of them. The first answer I got mentioned const-correctness, which is also whole-team, hence everybody needs to learn about it; however, AFAICS it will impact you only if you call a function which is marked const, and the compiler will prevent you from calling it on non-const objects, so you get something to google for. With exceptions, you don't even get that; moreover, they're always used as soon as you use new, hence exceptions are more "insidious". Since I can't phrase this as objectively, though, I will appreciate any whole-team feature. Appendix: Why this question is objective (if you wonder) C++ is a complex language, so many projects or coding guides try to select "simple" C++ features, and many people try to include or exclude some ones according to mostly subjective criteria. Questions about that get rightfully closed regularly here on SO. Above, instead, I defined (as precisely as possible) what a "whole-team" language feature is, provide an example (exceptions), together with extensive supporting evidence in the literature about C++, and ask for whole-team features in C++ beyond exceptions. Whether you should use "whole-team" features, or whether that's a relevant concept, might be subjective — but that only means the importance of this question is subjective, like always.

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  • HA Proxy Stick-table and tcp-connection configuration

    - by Vladimir
    I am using HA Proxy HA-Proxy version 1.4.18 2011/09/16 I am trying to insert the following into /etc/init.d/haproxy.cfg file # Use General Purpose Couter (gpc) 0 in SC1 as a global abuse counter # Monitors the number of request sent by an IP over a period of 10 seconds stick-table type ip size 1m expire 10s store gpc0,http_req_rate(10s) tcp-request connection track-sc1 src tcp-request connection reject if { src_get_gpc0 gt 0 } # Table definition stick-table type ip size 100k expire 30s store conn_cur(3s) # Allow clean known IPs to bypass the filter tcp-request connection accept if { src -f /etc/haproxy/whitelist.lst } # Shut the new connection as long as the client has already 10 opened tcp-request connection reject if { src_conn_cur ge 10 } tcp-request connection track-sc1 src I get the following error: [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:36] : stick-table: unknown argument 'store'. [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:37] : unknown argument 'connection' after 'tcp-request' in proxy 'http_proxy' [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:38] : unknown argument 'connection' after 'tcp-request' in proxy 'http_proxy' [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:41] : stick-table: unknown argument 'store'. [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:43] : unknown argument 'connection' after 'tcp-request' in proxy 'http_proxy' [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:45] : unknown argument 'connection' after 'tcp-request' in proxy 'http_proxy' [ALERT] 256/113143 (4627) : parsing [/etc/haproxy/haproxy.cfg:46] : unknown argument 'connection' after 'tcp-request' in proxy 'http_proxy' [ALERT] 256/113143 (4627) : Error(s) found in configuration file : /etc/haproxy/haproxy.cfg [WARNING] 256/113143 (4627) : Proxy 'http_proxy': in multi-process mode, stats will be limited to process assigned to the current request. [ALERT] 256/113143 (4627) : Fatal errors found in configuration. [fail] Could you please tell me what is wrong with the code? Thanks!

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  • Issues with doing a P2V on Exchange 2007

    - by PokermUNKEE
    I shutdown all Exchange services on the physical box and did a convert. Everything converted fine. Server booted up no issues and I could receive email from the outside world with no issues. But I am unable to send emails internally or externally. They just sit in the Outbox. I also disabled the DHCPClient service as I didn't want the server to get an IP address from DHCP when it first came online. It came online with no IP, then I used console to assign the correct static IP address (same one on the physical server) and rebooted. I ran the Exchange Troubleshooting Agent and it gave me the following errors: The value for the '\MSExchangeIS Mailbox\Messages Queued For Submission' counter on server exchange is greater than zero (average value is 8.8) and it appears that 'MSExchangeMailSubmission' is failing to submit messages to at least one computer with the Hub Transport server role installed over the last minute. Found 1 computers with the Hub Transport server role installed in the same Active Directory site as server exchange using local Active Directory site GUID 'ce8a4367-1bf6-4825-9cac-c4e2b115c450'. Check Local Active Directory Site Hub Transport Server Role Health (Mailflow_CheckLocalBhHealth1.1.1.1.1.1.1.1) I have one Exchange server with all the roles on it. Has anyone see this before when doing a convert? Please help :(

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  • How to stop Excel 2003 from loading a Gazillion files

    - by Gary M. Mugford
    One of my soon-to-be-ex-friends got an Excel file from another friend of his and decided to click on it. It started opening all kinds of files from within Excel. Over 200 and still counting when he called me. I told him to go to task manager, which showed a LOT of files in the applications tab, but only one Excel.exe in the processes tab. Closing it down there, closed down Excel. I then CrossLooped in to see if I could give him a helping hand. Each time Excel was re-opened, the mass influx of files started. They were all kinds of files, PDFs, Docs, JPGs, even some spreadsheets. It looked like the end of solitaire, with multiple windows opening (XP) and the counter on the lone Excel button on the task bar counting off the files. I did the task manager exit routine and went looking for temp files. I CrapCleaned out the system. Made sure I went through the files created in the last hour and deleted anything with a temp anywhere in it. I also deleted the crappy infected/corrupted file from it's place on the desktop (yeah, I know, I yelled for 15 minutes on THAT subject). Despite a delousing, the restart of Excel, which complained of a deactivated add-in, would start the cascading windows, whether I answered yes or no to that question. Yes, it knew it had a serious crash, but why would it just keep on trying to load the bad file, even when I got rid of it? But here's the real question. WHERE was it loading from? I went through the backup folder and NOTHING was there! So what's the process for starting Excel WITHOUT it trying to do a crash recovery? Sort of makes me feel stupid at times. Thanks for any light you can shed on this issue. GM

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  • Flash IO error while uploading photo with low uploading internet speed

    - by Beck
    Actionscript: System.security.allowDomain("http://" + _root.tdomain + "/"); import flash.net.FileReferenceList; import flash.net.FileReference; import flash.external.ExternalInterface; import flash.external.*; /* Main variables */ var session_photos = _root.ph; var how_much_you_can_upload = 0; var selected_photos; // container for selected photos var inside_photo_num = 0; // for photo in_array selection var created_elements = _root.ph; var for_js_num = _root.ph; /* Functions & settings for javascript<->flash conversation */ var methodName:String = "addtoflash"; var instance:Object = null; var method:Function = addnewphotonumber; var wasSuccessful:Boolean = ExternalInterface.addCallback(methodName, instance, method); function addnewphotonumber() { session_photos--; created_elements--; for_js_num--; } /* Javascript hide and show flash button functions */ function block(){getURL("Javascript: blocking();");} function unblock(){getURL("Javascript:unblocking();");} /* Creating HTML platform function */ var result = false; /* Uploading */ function uploadthis(photos:Array) { if(!photos[inside_photo_num].upload("http://" + _root.tdomain + "/upload.php?PHPSESSID=" + _root.phpsessionid)) { getURL("Javascript:error_uploading();"); } } /* Flash button(applet) options and bindings */ var fileTypes:Array = new Array(); var imageTypes:Object = new Object(); imageTypes.description = "Images (*.jpg)"; imageTypes.extension = "*.jpg;"; fileTypes.push(imageTypes); var fileListener:Object = new Object(); var btnListener:Object = new Object(); btnListener.click = function(eventObj:Object) { var fileRef:FileReferenceList = new FileReferenceList(); fileRef.addListener(fileListener); fileRef.browse(fileTypes); } uploadButton.addEventListener("click", btnListener); /* Listeners */ fileListener.onSelect = function(fileRefList:FileReferenceList):Void { // reseting values inside_photo_num = 0; var list:Array = fileRefList.fileList; var item:FileReference; // PHP photo counter how_much_you_can_upload = 3 - session_photos; if(list.length > how_much_you_can_upload) { getURL("Javascript:howmuch=" + how_much_you_can_upload + ";list_length=" + list.length + ";limit_reached();"); return; } // if session variable isn't yet refreshed, we check inner counter if(created_elements >= 3) { getURL("Javascript:limit_reached();"); return; } selected_photos = list; for(var i:Number = 0; i < list.length; i++) { how_much_you_can_upload--; item = list[i]; trace("name: " + item.name); trace(item.addListener(this)); if((item.size / 1024) > 5000) {getURL("Javascript:size_limit_reached();");return;} } result = false; setTimeout(block,500); /* Increment number for new HTML container and pass it to javascript, after javascript returns true and we start uploading */ for_js_num++; if(ExternalInterface.call("create_platform",for_js_num)) { uploadthis(selected_photos); } } fileListener.onProgress = function(file:FileReference, bytesLoaded:Number, bytesTotal:Number):Void { getURL("Javascript:files_process(" + bytesLoaded + "," + bytesTotal + "," + for_js_num + ");"); } fileListener.onComplete = function(file:FileReference, bytesLoaded:Number, bytesTotal:Number):Void { inside_photo_num++; var sendvar_lv:LoadVars = new LoadVars(); var loadvar_lv:LoadVars = new LoadVars(); loadvar_lv.onLoad = function(success:Boolean){ if(loadvar_lv.failed == 1) { getURL("Javascript:type_failed();"); return; } getURL("Javascript:filelinks='" + loadvar_lv.json + "';fullname='" + loadvar_lv.fullname + "';completed(" + for_js_num + ");"); created_elements++; if((inside_photo_num + 1) > selected_photos.length) {setTimeout(unblock,1000);return;} // don't create empty containers anymore if(created_elements >= 3) {return;} result = false; /* Increment number for new HTML container and pass it to javascript, after javascript returns true and we start uploading */ for_js_num++; if(ExternalInterface.call("create_platform",for_js_num)) { uploadthis(selected_photos); } } sendvar_lv.getnum = true; sendvar_lv.PHPSESSID = _root.phpsessionid; sendvar_lv.sendAndLoad("http://" + _root.tdomain + "/upload.php",loadvar_lv,"POST"); } fileListener.onCancel = function(file:FileReference):Void { } fileListener.onOpen = function(file:FileReference):Void { } fileListener.onHTTPError = function(file:FileReference, httpError:Number):Void { getURL("Javascript:http_error(" + httpError + ");"); } fileListener.onSecurityError = function(file:FileReference, errorString:String):Void { getURL("Javascript:security_error(" + errorString + ");"); } fileListener.onIOError = function(file:FileReference):Void { getURL("Javascript:io_error();"); selected_photos[inside_photo_num].cancel(); uploadthis(selected_photos); } <PARAM name="allowScriptAccess" value="always"> <PARAM name="swliveconnect" value="true"> <PARAM name="movie" value="http://www.localh.com/fileref.swf?ph=0&phpsessionid=8mirsjsd75v6vk583vkus50qbb2djsp6&tdomain=www.localh.com"> <PARAM name="wmode" value="opaque"> <PARAM name="quality" value="high"> <PARAM name="bgcolor" value="#ffffff"> <EMBED swliveconnect="true" wmode="opaque" src="http://www.localh.com/fileref.swf?ph=0&phpsessionid=8mirsjsd75v6vk583vkus50qbb2djsp6&tdomain=www.localh.com" quality="high" bgcolor="#ffffff" width="100" height="22" name="fileref" align="middle" allowScriptAccess="always" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer"></EMBED> My uploading speed is 40kb/sec Getting flash error while uploading photos bigger than 500kb and getting no error while uploading photos less than 100-500kb~. My friend has 8mbit uploading speed and has no errors even while uploading 3.2mb photos and more. How to fix this problem? I have tried to re-upload on IO error trigger, but it stops at the same place. Any solution regarding this error? By the way, i was watching process via debugging proxy and figured out, that responce headers doesn't come at all on this IO error. And sometimes shows socket error. If need, i will post serverside php script as well. But it stops at if(isset($_FILES['Filedata'])) { so it won't help :) as all processing comes after this check.

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  • IIS serving static content gives 503 at random

    - by Steffen
    We're having a few issues with our image server. It's a Win 2008 running IIS 7.5 and it only serves static content: images. It has run without issues for quite a while, until recently when we disabled Output Caching, as we noticed having it enabled meant it sent no-cache host-headers to the clients (forcing them to fetch the images from the server every time) We've read quite a bit about it, and it seems IIS just works that way - either you use Output Caching or you get to use cache host-headers. Anyway having disabled the Output Cache, we now experience random 5 minutes intervals, where all requests just get a 503 Service Unavailable. During this period the "Files cached" performance counter staggers (neither increased nor decreased) and after the period all caches are flushed. You might find it weird I talk about caching, since we disabled Output Caching. The thing is we changed the ObjectTTL parameter in registry, so we cache files for 3 minutes (which has worked very well, our Disk I/O dropped significantly) So even with Output Caching disabled, we're still caching plenty of files - if we could just get rid of the random 503 it'd be perfect :-D We don't get any messages in the Windows event log during these 503 intervals, so we're pretty stumped as to what to do. Any ideas are very welcome :-)

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  • OS/X 10.6 Bizarre login bug: Making alternative "Others..." appear. Why does this happen?

    - by bjornl
    I am studying at NUS in Singapore, and they have a mac-equipped computer lab here at school. All users (students) have our own personal accounts that we use to log in to the computers with. Sometimes when you approach a computer to log in only the alternative "thinkmac", which is the school's administrator account, I presume. Some other computers have the alternative "thinkmac" as well as "Others..." where you can input your own login credentials. One day as I sat down by a computer and there was only the "thinkmac" alternative. I was about to get up and find another one when the guy sitting next to me says - Just click 'thinkmac' - the computer will ask for your password - then hit escape to get back to the login screen. Repeat until "Others..." appear. So: If you click any user account, hit ESC to get taken back to the login screen, repeat for 5-10x, eventually the alternative "Others..." will appear. Why is this? Is there an internal counter that keeps track on how many times you have clicked a/any given user account, and after a certain threshold it displays the "Others"? What is the logical reasoning behind this?

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  • How can I fix Office Sharepoint Search service?

    - by unknown (yahoo)
    For some reason, in operations server services, Office Sharepoint Search Service is MISSING! Which means I cant get Shared services working, which in turn I cannot get, and I do not think I have ever got Usage and reporting to see who is visiting my website, counter and with what OS/ browser ETC. I dont think I have ever seen this work in the 2 years trying with sharepoint. So in essense I have two problems, most important SEARCH, second usage reports. When trying to search, all i get is unknown error. Nothing is in my event viewer at all. I have tried http://www.cjvandyk.com/blog/Lists/Posts/Post.aspx?ID=96 , in the comments on that site, on other person reports search is missing entirely and is going to uninstall. Im tired of uninstall sharepoint and resinstalling to fix an odd off issue. I have things setup with Team foundation server that took forever to get work and reinstallation is not my solution. As for usage reporting, this is what microsoft responds to the " Both Windows SharePoint Services Usage logging and Office SharePoint Usage Processing must be enabled to view usage reports. Please contact your administrator to ensure that these services are enabled. " error I cannot do all the steps since SSP needs to be setup which i cant above.

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  • Request bursting from web application Load Tests

    - by MaseBase
    I'm migrating our web and database hosting to a new environment on all new machines. I've recently performed a Load Test using WAPT to generate load from multiple distributed clients. The server has plenty of room to handle the traffic load, but I'm seeing an odd pattern of incoming traffic during the load tests. Here is the gist of our setup: Firewall server running MS Forefront TMG 2010 on Win 2k8 server Request routing done by IIS Application Request Routing on firewall machine Web server is a Hyper-V VM on the Database server (which is the host OS) These machines are hefty with dual-CPU's with six cores (12 total procs) Web server running IIS 7.5 Web applications built in ASP.NET 2.0, with 1 ISAPI filter (Url Rewrite) in front What I'm seeing during the load tests is that the requests all come through in bursts. Even though I have 7 different distributed clients sending traffic loads, the requests come through about 300-500 requests at a time. The performance monitor shows nearly all of the counters moving through this pattern, where a burst of requests comes in the req/sec jumps to 70, the queued requests jumps to 500, the current requests jumps up, the CPU jumps up, everything. Then once it's handled that group of requests, it has a lull for nearly 10 seconds where nearly nothing is happening. 0-5 req/sec, 0 queued requests, minimal CPU usage. Then after 10 seconds of inactivity, another burst comes through, spiking all of the counters once again. What I can't figure out is why the requests are coming through in bursts when I know that the load being generated is not sent that way, especially considering the various load-generating clients sending traffic all in different intervals with random think time's between each request. Is there something in the layers between Hyper-V or perhaps in the hardware which might cause this coalesce of requests together? Here is what i'm looking at, the highlighted metric is Requests/sec, but the others critical counter go with it: Requests Queued (which I'd obviously like to keep as close to 0 as possible). Any ideas on this?

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