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• Invitation: Oracle EMEA Analytics & Data Integration Partner Forum, 12th November 2012, London (UK)

  - by rituchhibber

  Oracle PartnerNetwork | Account | Feedback INVITATIONORACLE EMEA ANALYTICS & DATA INTEGRATION PARTNER FORUM MONDAY 12TH NOVEMBER, 2012 IN LONDON (UK) Dear partner Come to hear the latest news from Oracle OpenWorld about Oracle BI & Data Integration, and propel your business growth as an Oracle partner. This event should appeal to BI or Data Integration specialised partners, Executives, Sales, Pre-sales and Solution architects: with a choice of participation in the plenary day and then a set of special interest (technical) sessions. The follow on breakout sessions from the 13th November provide deeper dives and technical training for those of you who wish to stay for more detailed and hands-on workshops.Keynote: Andrew Sutherland, SVP Oracle Technology. Data Integration can bring great value to your customers by moving data to transform their business experiences in Oracle pan-EMEA Data Integration business development and opportunities for partners. Hot agenda items will include: The Fusion Middleware Stack: Engineered to work together A complete Analytics and Data Integration Solution Architecture: Big Data and Little Data combined In-Memory Analytics for Extreme Insight Latest Product Development roadmap for Data Integration and Analytics Venue: Oracles London CITY Moorgate OfficesDuring this event you can learn about partner success stories, participate in an array of break-out sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, Register your seat today! To register to this event CLICK HERE Note: Registration for the conference and the deeper dives and technical training is free of charge to OPN member Partners, but you will be responsible for your own travel and hotel expenses. Event Schedule November 12th:Day 1 Main Plenary Session : Full day, starting 10.30 am.Oracle Hosted Dinner in the Evening November 13th:onwards Architecture Masterclass : IM Reference Architecture – Big Data and Little Data combined(1 day) BI-Apps Bootcamp(4-days) Oracle Data Integrator and Oracle Enterprise Data Quality workshop(1-day) Golden Gate Workshop(1-day) For further information and detail download the Agenda (pdf) or contact Michael Hallett at [email protected] look forward to seeing you in there. Best regards, Mike HallettAlliances and Channels DirectorBI & EPM Oracle EMEAM.No: +44 7831 276 989 [email protected] Duncan HarveyBusiness Development Directorfor Data IntegrationM.No: +420 608 283 [email protected] Milomir VojvodicBusiness Development Manager for Data IntegrationM.No: +420 608 283 [email protected] Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy

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• IIM Calcutta &ndash; EPBM 14 &ndash; Campus Visit &ndash; Day 4 &ndash; Managing Self, SDCC and Gari

  - by Ram Shankar Yadav

  …I’m becoming more of an addict of writing about my experiences, here in Kolkata! Today we started a bit of late at around 8 AM, did our breakfast and reached in class a bit late at around 9:50 AM, and here goes the surprise…. Today we had two lectures on “Managing Self” and two lectures on “Sustainable Development and Climate Change” (SDCC). Some of us got few self discipline lessons the moment they entered class and asked to “get out” :D So frankly speaking it was a nostalgic moment, which reminded us of Collage ;) We did a FIRO-B test as and got very good tips on managing ourselves and differentiate between “manager” and “leader” After the lunch we had our session on SDCC, in which the prof started by explaining “Credit Crisis”, and moved on to Sustainable Development and few great examples from industry and life~! After the class we went for shopping at Garihat Market, we ate Pani Puri and Moodi :P ..one more surprise…my room got flooded with lot of my new ePBM friends to take the copy of the pictures and we did lot of chit chat around anything and everything :D …so far so good…it’s an amazing experience for me and hopefully for others….who came out of their daily chores and went back to the nostalgic lanes of friendship, learning and most importantly “Happyness” ~~~ Cheers, ram :) EPBM 14 pics : http://epbm14.shutterfly.com/pictures

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• MS Project - Schedule short duration tasks that stay within working hrs

  - by Dave Warwick

  I am planning a series of tests that take a couple of hours each. However, you can not split a test so I do not want the next test to begin if there is not enough time within the specified working hours of the day to complete it. Also, I would like to begin each day with a set-up period before the actual testing can begin. Is there a way to automatically begin each day with a setup period and have tasks that can not complete before the end of the specified work day defer starting until the next day?

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• Silverlight Cream for November 25, 2011 -- #1174

  - by Dave Campbell

  In this Issue: Michael Collier, Samidip Basu, Jesse Liberty, Dhananjay Kumar, and Michael Crump. Above the Fold: WP7: "31 Days of Mango | Day #16: Isolated Storage Explorer" Samidip Basu Metro/WinRT/W8: "1360x768x32 Resolution in Windows 8 in VirtualBox" Michael Crump Shoutouts: Michael Palermo's latest Desert Mountain Developers is up Michael Washington's latest Visual Studio #LightSwitch Daily is up Alex Golesh releases a Silverlight 5-friendly version of his external map manifest file tool: Utility: Extmap Maker v1.1From SilverlightCream.com:31 Days of Mango | Day #17: Using Windows AzureMichael Collier has Jeff Blankenburg's Day 17 and is talking about Azure services for your Phone apps... great discussion on this... good diagrams, code, and entire project to download31 Days of Mango | Day #16: Isolated Storage ExplorerSamidip Basu has Jeff Blankenburg's 31 Days for Day 16, and is discussing ISO, and the Isolated Storage Explorer which helps peruse ISO either in the emulator or on your deviceTest Driven Development–Testing Private ValuesJesse Liberty's got a post up discussing TDD in his latest Full Stack excerpt wherein he and Jon Galloway are building a Pomodoro timer app. He has a solution for dealing with private member variables and is looking for feedbackVideo on How to work with System Tray Progress Indicator in Windows Phone 7Dhananjay Kumar's latest video tutorial is up... covering working with the System Tray Progress Indicator in WP7, as the title says :)1360x768x32 Resolution in Windows 8 in VirtualBoxMichael Crump is using a non-standard resolution with Win8 preview and demosntrates how to make that all work with VirtualBoxMichaelStay in the 'Light!Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCreamJoin me @ SilverlightCream | Phoenix Silverlight User GroupTechnorati Tags:Silverlight    Silverlight 3    Silverlight 4    Windows PhoneMIX10

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• Big Data – Data Mining with Hive – What is Hive? – What is HiveQL (HQL)? – Day 15 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the operational database in Big Data Story. In this article we will understand what is Hive and HQL in Big Data Story. Yahoo started working on PIG (we will understand that in the next blog post) for their application deployment on Hadoop. The goal of Yahoo to manage their unstructured data. Similarly Facebook started deploying their warehouse solutions on Hadoop which has resulted in HIVE. The reason for going with HIVE is because the traditional warehousing solutions are getting very expensive. What is HIVE? Hive is a datawarehouseing infrastructure for Hadoop. The primary responsibility is to provide data summarization, query and analysis. It  supports analysis of large datasets stored in Hadoop’s HDFS as well as on the Amazon S3 filesystem. The best part of HIVE is that it supports SQL-Like access to structured data which is known as HiveQL (or HQL) as well as big data analysis with the help of MapReduce. Hive is not built to get a quick response to queries but it it is built for data mining applications. Data mining applications can take from several minutes to several hours to analysis the data and HIVE is primarily used there. HIVE Organization The data are organized in three different formats in HIVE. Tables: They are very similar to RDBMS tables and contains rows and tables. Hive is just layered over the Hadoop File System (HDFS), hence tables are directly mapped to directories of the filesystems. It also supports tables stored in other native file systems. Partitions: Hive tables can have more than one partition. They are mapped to subdirectories and file systems as well. Buckets: In Hive data may be divided into buckets. Buckets are stored as files in partition in the underlying file system. Hive also has metastore which stores all the metadata. It is a relational database containing various information related to Hive Schema (column types, owners, key-value data, statistics etc.). We can use MySQL database over here. What is HiveSQL (HQL)? Hive query language provides the basic SQL like operations. Here are few of the tasks which HQL can do easily. Create and manage tables and partitions Support various Relational, Arithmetic and Logical Operators Evaluate functions Download the contents of a table to a local directory or result of queries to HDFS directory Here is the example of the HQL Query: SELECT upper(name), salesprice FROM sales; SELECT category, count(1) FROM products GROUP BY category; When you look at the above query, you can see they are very similar to SQL like queries. Tomorrow In tomorrow’s blog post we will discuss about very important components of the Big Data Ecosystem – Pig. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Your personal backlog

  - by johndoucette

  Whenever I start a new project or come in during a hectic time to help salvage a deliverable – there is always a backlog. Generating the backlog can be a daunting exercise, but worth the effort. Once I have a backlog, I feel in control and the chaos begins to quell. In your everyday life, you too should keep a backlog. Here is how I do it; 1. Always carry a notebook 2. Start each day marking a new page with today’s date 3. Flip to yesterday’s notes and copy every task with an empty checkbox next to it, to the new empty page (today) 4. As the day progresses and you go to meetings, do your work, or get interrupted to do something…jot it down in today’s page and put an empty checkbox next to it. If you get it done during the day, awesome. Mark it complete. Keep carrying and writing every task to each new day until it is complete. Maybe one day, you will have an empty backlog and your sprint will be complete!

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• Bash Script help required

  - by Sunil J

  I am trying to get this bash script that i found on a forum to work. Copied it to text editor. Saved it as script.sh chmod 700 and tried to run it. rootdir="/usr/share/malware" day=`date +%Y%m%d` url=`echo "wget -qO - http://lists.clean-mx.com/pipermail/viruswatch/$day/thread.html |\ awk '/\[Virus/'|tail -n 1|sed 's:\": :g' |\ awk '{print \"http://lists.clean-mx.com/pipermail/viruswatch/$day/\"$3}'"|sh` filename=`wget -qO - http://lists.clean-mx.com/pipermail/viruswatch/$day/thread.html |\ awk '/\[Virus/'|tail -n 1|sed 's:": :g' |awk '{print $3}'` links -dump $url$filename | awk '/Up/'|grep "TR\|exe" | awk '{print $2,$8,$10,$11,$12"\n"}' > $rootdir/>$filename dirname=`wget -qO - http://lists.clean-mx.com/pipermail/viruswatch/$day/thread.html |\ awk '/\[Virus/'|tail -n 1|sed 's:": :g' |awk '{print $3}'|sed 's:.html::g'` rm -rf $rootdir/$dirname mkdir $rootdir/$dirname cd $rootdir grep "exe$" $filename |awk '{print "wget \""$5"\""}' | sh ls *.exe | xargs md5 >> checksums mv *.exe $dirname rm -r $rootdir/*exe* mv checksums $rootdir/$dirname mv $filename $rootdir/$dirname I get the following message.. script.sh: line 11: /usr/share/malware/: Is a directory script.sh: line 11: links: command not found

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• Happy New Year! Upcoming Events in January 2011

  - by mandy.ho

  Oracle Database kicks off the New Year at the following events during the month of January. Hope to see you there and please send in your pictures and feedback! Jan 20, 2011 - San Francisco, CA LinkShare Symposium West 2011 Oracle is a proud Gold Sponsor at the LinkShare Symposium West 2011 January 20 in San Francisco, California. Year after year LinkShare has been bringing their network the opportunity to come to life. At the LinkShare Symposium online performance marketing leaders meet to optimize face-to-face during a full day of networking. Learn more by attending Oracle Breakout Session, "Omni - Channel Retailing, What is possible now?" on Thursday, January 20, 11:15 a.m. - 12:00 noon, Grand Ballroom. http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=128306&src=6954634&src=6954634&Act=397 Jan 24, 2011 - Cincinnati, OH Greater Cincinnati Oracle User Group Meeting "Tom Kyte Day" - Featuring a day of sessions presented by Senior Technical Architect, Tom Kyte. Sessions include "Top 10, no 11, new features of Oracle Database 11g Release 2" and "What do I really need to know when upgrading", plus more. http://www.gcoug.org/ Jan 25, 2011 - Vancouver, British Columbia Oracle Security Solutions Forum Featuring a Special Keynote Presentation from Tom Kyte - Complete Database Security Join us at this half-day event; Oracle Database Security Solutions: Complete Information Security. Learn how Oracle Database Security solutions help you: • Prevent external threats like SQL injection attacks from reaching your databases • Transparently encrypt application data without application changes • Prevent privileged database users and administrators from accessing data • Use native database auditing to monitor and report on database activity • Mask production data for safe use in nonproduction environments http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=126974&src=6958351&src=6958351&Act=97 Jan 26, 2011 - Halifax, Nova Scotia Oracle Database Security Technology Day Exclusive Seminar on Complete Information Security with Oracle Database 11g The amount of digital data within organizations is growing at unprecedented rates, as is the value of that data and the challenges of safeguarding it. Yet most IT security programs fail to address database security--specifically, insecure applications and privileged users. So how can you protect your mission-critical information? Avoid risky third-party solutions? Defend against security breaches and compliance violations? And resist costly new infrastructure investments? Join us at this half-day seminar, Oracle Database Security Solutions: Complete Information Security, to find out http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=126269&src=6958351&src=6958351&Act=93

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• Small Business HP Virtualisation and iSCSI SAN Options

  - by Robin Day

  We are a small business that hosts our core product on a number of HP servers. Our core production setup is 1x HP DL380, high powered for a SQL Server Database 1x HP DL360, mid powered for our core application server 6x HP DL320, low powered for our front ends We run our training / testing / support systems on a similar setup, the servers are just older and less powerful. Unfortunately this is now causing us issues as the system has grown beyond the capabilities of these older servers. Upgrading these servers would be expensive and we believe that virtualisation is probably the way to go for the future. Locally we run a number of test / dev environments on ESXi using Direct Storoage on a couple of high powered DL360's and these are performing fairly well. We're thinking that instead of replacing all of our test servers that we can implement an iSCSI SAN and one or two high powered hosts. Hopefully looking that when it comes to replace our live servers as well that we can just expand the virual environment to cope. So my question is... Can anyone offer any advice on some suitable options? We have generally always been extremely happy with HP servers, all of our kit is currently HP, therefore our preference would be to stick with HP, however, I'm always happy to hear about other options. I'm hoping that initially a budget of around 15-25k (GBP) would be suitable, this could potentially be increased if I had confidence that the system would pave the way for a cost effective upgrade of our live systems in the future as well. I am new to SAN's and my only real experience is playing with OpenFiler on some old desktops. I think iSCSI should be suitable, but I've not done any research into how SQL server may perform. I've had a browser through HP's sites and see plenty of information about EVA, MSA, LeftHand, etc. However, from looking at all that, I don't see which options would be best and more importantly I don't know exactly what I would need to buy. Any help, links, opinions would be much appreciated. Thanks

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• Project Tasks seem to take longer than entered

  - by Cylindric

  In Microsoft Project 2007, I can't work out why my tasks are scheduled to finish later than I would expect for the Duration I put in. I enter a task with a start date on a Monday and a 1-day duration, and it shows the Finish as Tuesday. Task Name Duration Start Finish Do Something 1 day 12/04/2010 13/04/2010 How can I set this up so a one-day task takes one day, and not one-and-a-bit? I want a one-day task that starts on a Monday to finish on the Monday.

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• 2011 The Year of Awesomesauce

  - by MOSSLover

  So I was talking to one of my friends, Cathy Dew, and I’m wondering how to start out this post.  What kind of title should I put?  Somehow we’re just randomly throwing things out and this title pops into my head the one you see above. I woke up today to the buzz of a text message.  I spent New Years laying around until 3 am watching Warehouse 13 Episodes and drinking champagne.  It was one of the best New Year’s I spent with my boyfriend and my cat.  I figured I would sleep in until Noon, but ended up waking up around 11:15 to that text message buzz.  I guess my DE, Rachel Appel, had texted me “Happy New Years”, because Rachel is that kind of person.  I immediately proceeded to check my email.  I noticed my live account had a hit.  The account I rarely ever use had an email.  I sort of had that sinking suspicion I was going to get Silverlight MVP right?  So I open the email and something out of the blue happens it says “blah blah blah SharePoint Server MVP blah blah…”.  I’m sitting here a little confused what?  Really?  Just about when you give up on something the unexplained happens.  I am grateful for what I have every day. So let me tell you a story.  I was a senior in high school and it was December 31st, 1999.  A couple days prior my grandmother was complaining she had a cold and her assisted living facility was not going to let her see a doctor.  She claimed to be very sick.  New Year’s Eve Day 1999 my grandmother was rushed to the hospital sometime very early in the morning.  My uncle, my little brother, and myself were sitting in the waiting room eagerly awaiting news.  The Sydney Opera House was playing in the background as New Years 2000 for Australia was ringing in.  They come out and they tell us my grandmother has pneumonia.  She is in the ICU in critical condition.  Eventually time passes in the day and my parents take my brother and I home.  So in the car we had a huge fight that ended in the worst new years of my life.  The next 30 days were the worst 30 days of my life.  I went to the hospital every single day to do my homework and watch my grandmother.  Each day was a challenge mentally and physically as my grandmother berated me in her demented state.  On the 30th day my grandmother ended up in critical condition in the ICU maxed out on painkillers.  At approximately 3 am I hear my parents telling me they don’t want to wake me up and that my grandmother had passed away.  I must have cried more collectively that day than any other day in my life.  Every New Years Even since I have cried thinking about who she was and what she represented.  She was human looking back she wasn’t anything great, but she was one of the positive lights in my life.  Her and my dad and my other grandmother constantly tried to make me feel great when my mother was telling me the opposite.  I’d like to think since 2000 the past 11 years have been the best 11 years of my life.  I got out of a bad situation by using the tools that I had in front of me.  Good grades and getting into a college so I could aspire to be the person that I wanted to be.  I had some great people along the way to help me out. So getting to the point I like to help people further there lives somehow in the best way I can possibly help out.  This New Years was one of the great years that helped me forget the past and focus on the present.  It makes me realize how far I’ve come since high school and even since college.  The one thing I’ve been grappling with over the years is how do you feel good about making money while helping others out.  I’d to think I try really hard to give back to my community.  I could not have done what I did without other people’s help.  I sent out an email prior to even announcing I got the award today.  I can’t say I did everything on my own.  It’s not possible.  I had the help of others every step of the way.  I’m not sure if this makes sense but the award can’t just be mine.  This award is really owned by each and everyone who helped me get here.  From my dad to my grandmother to Rachel Appel to Bob Hunt to Jason Gallicchio to Cathy Dew to Mark Rackley to Johnny Ennion to Lee Brandt to Jeff Julian to John Alexander to Lori Gowin and to many others.  Thank you guys for all the help and support. Technorati Tags: SharePoint Community,MVP Award,Microsoft Community

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• Two free SQL Server events I'll be presenting at in UK. Come and say hi!

  - by Mladen Prajdic

  SQLBits: April 7th - April 9th 2011 in Brighton, UK Free community event on Saturday (April 9th) with a paid conference day on Friday (April 8th) and a Pre Conference day full of day long seminars (April 7th). It'll be a huge event with over 800 attendees and over 20 MVPs. I'll be presenting on Saturday April 9th.     SQL in the City: July 15th 2011 in London, UK One day of free SQL Server training sponsored by Redgate. Other MVP's that'll be presenting there are Steve Jones (website|twitter), Brad McGehee (blog|twitter) and Grant Fritchey (blog|twitter)   At both conferences I'll be presenting about database testing. In the sessions I'll cover a few things from my book The Red Gate Guide to SQL Server Team based Development like what do we need for testing, how to go about it, what are some of the obstacles we have to overcome, etc… If you're around there come and say Hi!

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• contracting . . .

  - by Keith

  Here's a question for all my fellow contractors - I'm paid quite handsomely for my normal contracted hours (any overtime is billed at the same rate) but do you think it fair to bill for travel time to the other end of the country (regional office) when this takes place outside of the normal working day (or overlapping into the evening) as well as actual time holed up in a hotel room when you get there, ready for a normal working day the next day, along with the return journey? Petrol is claimed normally (nominal rate) and hotel is covered by the company I contract for.

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• Oracle Gave Me a Chance - ECEMEA Internship Programme

  - by FelixWehmeyer

  My name is Mohammad Raad and I started in the One Year Training program with Oracle on March 1, 2012. I graduated on September 2011 and started searching for a job. Starting your career, as you all know, is hard because some companies see you as a fresh graduate lacking experience and no one is willing to invest in you. I used to check the recruitment websites daily to see if there were openings to apply to, but unfortunately no one wanted to hire a zero year experience fresh graduate. One day I saw Oracle’s 1 year internship program advertised and that was what I needed. I applied but expected nothing to happen because I was used to applying and getting no replies, but they called and that was the start! I had my first interview over the phone and decided to go to Qatar and to continue to search for a job. Two weeks after arriving at Qatar, Oracle called me for a second interview in Lebanon so I booked a ticket on the same day because my interview was the next day I had my interview and went back to Qatar. On January 2012, I heard from Oracle that I was accepted and they choose me for this program, it was a day I will not forget! Starting on 1st March 2012, I was full of energy, willing to do anything to gain experience and prove that I can do it. What really give me a big push is my colleagues’ motivation and support especially from Youssef Halawi, my mentor and Rami Mattar because they believe in me and track my progress day-by-day. At Oracle, I meet customers, attend meetings, demos and presentations, partners’ events and online trainings. Now I’m focusing on a specific product that I really liked and aim to master by the end of my internship. So dear readers wish me good luck! I know that I will get the experience that I want, because from Oracle, a leader in its industry, you have the chance to grab experience as much as you can handle, simply because there are no limits to excellence. Do you want to find out more about the open roles within Oracle? Follow us on https://campus.oracle.com.

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• SQL in the City - Austin 2012

  A free day of training in Austin, TX with Grant Fritchey, Steve Jones and a few others. Join us to learn about SQL Server and how you can more efficiently work in your job every day. Learn Agile Database Development Best PracticesAgile database development experts Sebastian Meine and Dennis Lloyd are running day-long classes designed to complement Red Gate’s SQL in the City US tour. Classes will be held in San Francisco, Chicago, Boston and Seattle. Register Now.

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• links for 2011-03-01

  - by Bob Rhubart

  Oracle Technology Network Architect Day: Denver - March 23 This live one-day event will bring together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s architects regularly face. (tags: oracle otn architect entarch) Java.net Reborn (Oracle Technology Network Blog (aka TechBlog)) "The migration was huge effort. Over 1400 projects were migrated (and some 30 projects are left to go). A large part of the migration was a big cleanup of abandoned projects...The new java.net site is smaller, faster and now the percentage of good, current content is much higher." (tags: oracle otn java java.net) This Week: OTN Java Developer Day in Boston, Massachusetts (US) | Java.net "This Thursday, March 3, the Oracle Technology Network will be hosting an OTN Developer Day titled You are the future of Java in Boston, Massachusetts (US). The all-day event includes a keynote address ("Java, the Language of the Future") and four separate tracks..." (tags: oracle otn java event) A brief introduction to BRM and architecture (Red Adventure) Yani Miguel offers a primer on the architecture behind Billing and Revenue Management. (tags: oracle otn brm) SOA Suite Integration: Part 1: Building a Web Service (The Shorten Spot) Anthony Shorten's first post in a new series "will not feature SOA Suite at all, but will concentrate on the capability for the Oracle Utilities Application Framework to create Web Services you can use for integration." (tags: oracle otn SOA soasuite) Darwin-IT: VirtualBox on Windows XP Martien van den Akker shares a few tips. (tags: oracle otn virtualization virtualbox) Pas Apicella: Developing RESTful Web Services from JDeveloper 11g (11.1.1.4) Plas says: "In this example we use JDeveloper to create a basic JAX-RS Web Service from support provided within the code editor as no wizard support exists within JDeveloper 11g at this stage." (tags: oracle otn REST SOA) Alexander Buckley: Maintenance Review of the Java VM Specification The Java Virtual Machine Specification is the authoritative reference for the design of the Java virtual machine that underpins the Java SE platform. In an implementation-independent manner, the Specification describes the architecture, linking model, and instruction set of the Java virtual machine, (tags: oracle otn java virtualization jvm javase)

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• Google SMTP relay sending limits

  - by Gavin

  I'm considering using Google Apps for email with my company domain and for sending emails to customers from my website using SMTP. On Google's website it says the following: Limits for registered Google Apps users A registered Google Apps user cannot relay messages to more than 2,000 recipients per day. Limits per domain Per-domain sending limits are determined by the number of users in your Google Apps account. There are two per-domain limits: The maximum number of recipients allowed per domain per day is approximately 130 times the number of users in your Google Apps account. The maximum number of recipients allowed per domain in a 10 minute window is approximately 9 times the number of users in your Google Apps account. Additionally, the maximum number of recipients allowed per domain per day for accounts not yet paid for during the first month of service is 100. If I'm a single user, with a single domain, then does that mean I can only email 130 people a day using SMTP? That limit seems low.

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• Time tracking and payment registration architecture

  - by egis

  ?itle might be a little bit incorrect. :) Anyway, I'm building a software where employees input time they worked per day (work hours) and employer "pays" for this time. "Payment" is done outside this system, so employer just "confirms" (checkbox or something like this) which work hours are paid. So the question is - what is the best way (both UI and data storage wise) to implement this? At the moment I have this idea: Employee selects week and manually (with some Javascript helpers, like "fill the same time for all days") inputs work hours in every day of the week. Employer confirms payment the same way employee inputs data (selects week, confirms each day). Data is saved in DB as unix timestamp (one day per table row). Problem is 14 inputs (7 days * ("hours from" + "hours to" input), yet this approach seems kinda easy to implement. Maybe I'm overlooking something and this can be done differently and better? Maybe someone has any example of already working software?

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• LIVE: Oracle FY13 Partner Kickoff - Red Stack. Red Team. Engineered to Win.

  - by Kristin Rose

  Oracle’s FY13 Partner Kickoff is still in full swing and what an exciting day it has already been! Oracle executives started their mornings off at 5 a.m. to address our partners from around the world. The day began with the EMEA region, closely followed by the North America region in front of a live audience, and then on to Latin America! But hang tight because Japan and APAC are up next!If you haven’t already done so, be sure you register to watch the rest of the show. Also, join the Twitter conversation via #OPN and @OraclePartners and keep sending in those questions. Here is what the rest of the day looks like: JAPAN - 6:00pm – 7:30pm PT APAC - 8:00 pm – 9:30pm PT We also had a chance to speak with Nick Kritikos, VP of Partner Enablement and host of the PKO after show, “Partner Pulse”, to get his thoughts on the day. See what Nick had to say below: To all of our Partners, thanks for tuning in! Until next year, Good Selling,The OPN Communications Team

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• HP Ambient Light Sensor Adjustment

  - by Robin Day

  I have an HP nc4400 running Windows 7 64 bit. If I have the ambient light sensor enabled, it works well, but, its slightly too dim. I can turn off the light sensor and turn up the brightness manually and its more than bright enough. When I go to the brightness settings in Windows I can make the screen dimmer with the ambient light sensor enabled but cannot make it as bright as if it is disabled. So my question is, is it possible to keep the light sensor enabled but configure it so that the screen is brighter for given "ambient light". At the moment I have to turn it off whenever I'm in the office or outside in sunlight as I need the screen as bright as possible and it seems no matter how light it is, it never goes to full brightness when it's enabled.

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• Is there any research about daily differences in productivity by the same programmer?

  - by Rice Flour Cookies

  There has been a flurry of activity on the internet discussing a huge difference between the productivity of the best programmers versus the productivity of the worst. Here's a typical Google result when researching this topic: http://www.devtopics.com/programmer-productivity-the-tenfinity-factor/ I've been wondering if there has been any research or serious discussion about differences in day-to-day productivity by the same programmer. I think that personally, there is a huge variance in how much I can get done on a day by day basis, so I was wondering if anyone else feels the same way or has done any research.

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• HP/Lenovo alternative to Buffalo iSCSI TerraStation?

  - by Robin Day

  I'm looking at virtualising some of our infrastructure in order to allow for more resiliance and future expandability. We have successfully virtualised on single servers with Direct Attached Storage and are now looking for a more future proof solution using a high powered host (or two) and a SAN (or two). I'm thinking that the host machine will probably be an HP ProLiant DL360 G7 (all of our exisiting infrastructure is HP). Unfortunately, I am new to the world of SANs. From what I can see, the Buffalo Terrastation III is all I would need in order to setup an iSCSI SAN for VMWare to use. However, I'm a little reticent to go that way as it's a bit too "entry level" for my liking. In particular I would be very keen for more redundancy, power, networking, etc. I'm also very aware that you "get what you pay for". Therefore, can anyone reccommend equivalents from the big boys? HP/Lenovo? I have searched high and low on the HP site and seen many options but am struggling to work out if it is all the hardware I will need. Some options appear to need separate controllers from disk enclosures, etc.

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• Is committing/checking in code everyday a good practice?

  - by ArtB

  I've been reading Martin Fowler's note on Continuous Integration and he lists as a must "Everyone Commits To the Mainline Every Day". I do not like to commit code unless the section I'm working on is complete and that in practice I commit my code every three days: one day to investigate/reproduce the task and make some preliminary changes, a second day to complete the changes, and a third day to write the tests and clean it up^ for submission. I would not feel comfortable submitting the code sooner. Now, I pull changes from the repository and integrate them locally usually twice a day, but I do not commit that often unless I can carve out a smaller piece of work. Question: is committing everyday such a good practice that I should change my workflow to accomodate it, or it is not that advisable? Edit: I guess I should have clarified that I meant "commit" in the CVS meaning of it (aka "push") since that is likely what Fowler would have meant in 2006 when he wrote this. ^ The order is more arbitrary and depends on the task, my point was to illustrate the time span and activities, not the exact sequence.

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• Should I charge for travel time as a contractor?

  - by Keith

  Here's a question for all my fellow contractors - I'm paid quite handsomely for my normal contracted hours (any overtime is billed at the same rate) but do you think it fair to bill for travel time to the other end of the country (regional office) when this takes place outside of the normal working day (or overlapping into the evening) as well as actual time holed up in a hotel room when you get there, ready for a normal working day the next day, along with the return journey? Petrol is claimed normally (nominal rate) and hotel is covered by the company I contract for.

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