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• Getting a Database into Source Control

  - by Grant Fritchey

  For any number of reasons, from simple auditing, to change tracking, to automated deployment, to integration with application development processes, you’re going to want to place your database into source control. Using Red Gate SQL Source Control this process is extremely simple. SQL Source Control works within your SQL Server Management Studio (SSMS) interface.  This means you can work with your databases in any way that you’re used to working with them. If you prefer scripts to using the GUI, not a problem. If you prefer using the GUI to having to learn T-SQL, again, that’s fine. After installing SQL Source Control, this is what you’ll see when you open SSMS:   SQL Source Control is now a direct piece of the SSMS environment. The key point initially is that I currently don’t have a database selected. You can even see that in the SQL Source Control window where it shows, in red, “No database selected – select a database in Object Explorer.” If I expand my Databases list in the Object Explorer, you’ll be able to immediately see which databases have been integrated with source control and which have not. There are visible differences between the databases as you can see here:   To add a database to source control, I first have to select it. For this example, I’m going to add the AdventureWorks2012 database to an instance of the SVN source control software (I’m using uberSVN). When I click on the AdventureWorks2012 database, the SQL Source Control screen changes:   I’m going to need to click on the “Link database to source control” text which will open up a window for connecting this database to the source control system of my choice.  You can pick from the default source control systems on the left, or define one of your own. I also have to provide the connection string for the location within the source control system where I’ll be storing my database code. I set these up in advance. You’ll need two. One for the main set of scripts and one for special scripts called Migrations that deal with different kinds of changes between versions of the code. Migrations help you solve problems like having to create or modify data in columns as part of a structural change. I’ll talk more about them another day. Finally, I have to determine if this is an isolated environment that I’m going to be the only one use, a dedicated database. Or, if I’m sharing the database in a shared environment with other developers, a shared database.  The main difference is, under a dedicated database, I will need to regularly get any changes that other developers have made from source control and integrate it into my database. While, under a shared database, all changes for all developers are made at the same time, which means you could commit other peoples work without proper testing. It all depends on the type of environment you work within. But, when it’s all set, it will look like this: SQL Source Control will compare the results between the empty folders in source control and the database, AdventureWorks2012. You’ll get a report showing exactly the list of differences and you can choose which ones will get checked into source control. Each of the database objects is scripted individually. You’ll be able to modify them later in the same way. Here’s the list of differences for my new database:   You can select/deselect all the objects or each object individually. You also get a report showing the differences between what’s in the database and what’s in source control. If there was already a database in source control, you’d only see changes to database objects rather than every single object. You can see that the database objects can be sorted by name, by type, or other choices. I’m going to add a comment such as “Initial creation of database in source control.” And then click on the Commit button which will put all the objects in my database into the source control system. That’s all it takes to get the objects into source control initially. Now is when things can get fun with breaking changes to code, automated deployments, unit testing and all the rest.

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• Databases in Source Control

  - by Grant Fritchey

  I’ve been working as a database professional for quite a long time. But originally, I was a developer. And I loved being a developer. There was this constant feedback loop of a job well done, your code compiled and it ran. Every time this happened successfully, you’d check it into source control. These days you have to add another step; the code passed all the tests, unit, line, regression, qa, whatever, then into source control it goes. As a matter of fact, when I first made the jump from developer to DBA/database developer/database professional, source control was the one thing I couldn’t believe was missing from the DBA toolbox. Come to find out, source control was only the beginning of what was missing from your standard DBAs set of skills. Don’t get me wrong. I’m not disrespecting the DBA. They’re focused where they should be, on your production data. But there has to be a method for developing applications that include databases and the database side of that development and deployment process has long been lacking. This lack of development and deployment methodologies is a part of what has given rise to some of the wackier implementations of Object Relational Mapping tools, the NoSQL movement, and some of the other foul cursing that is directed towards databases, DBAs, and database development by application developers. Some of that is well earned. A lot isn’t. But it is a fact that database professionals, in general, do not have as sophisticated a model for managing development and deployment as application developers do. We could charge out and start trying to come up with our own standards and methods. I’m sure people have done exactly that. However, I’m lazy, and not terribly bright. Rather than try to invent a whole new process, I’m going to look to my developer roots and choose instead to emulate the developers. They’re sitting over there across the hall from me working with SCRUM/Agile/Waterfall/Object Driven/Feature Driven/Test Driven development processes that they’ve been polishing for years. What if I just started working on database development the same way they work on code development? Win! Ah, but now I have to have a mechanism for treating my database like application code. First, I need a method for getting it into source control. That’s where Red Gate’s SQL Source Control comes into the picture. SQL Source Control works within SQL Server Management Studio to connect your database objects up to the source control system of your choice. Right out of the box SQL Source Control can link to TFS, SVN or Vault. With a little work you can connect it to Git or just about any other source control system. With the ability to get my database into source control, a lot of possibilities for more direct integration with the application development teams open up.

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Divya Malik

  A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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• They may block off Howard Street—but Oracle OpenWorld is a two-way street.

  - by Oracle Accelerate for Midsize Companies

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 by Jim Lein, Sr. Director, Oracle Accelerate for Midsize Companies “Engineered to Inform and Inspire”—that’s the theme of Oracle OpenWorld 2012. In early October, tens of thousands of attendees will descend on the streets of San Francisco because they share one thing in common: the desire to learn more about Oracle. You might think that’s the way we, Oracle employees, look at this event—as just another opportunity for attendees to learn about what we do. But it’s really a two way street. Every year I’m amazed by how informed and inspired I am by our customers and their companies. Midsize companies buy Oracle to grow. As part of the Oracle Accelerate for Midsize Companies team I get to talk with our partners and business leaders at growing companies almost every day, usually via phone. Oracle OpenWorld presents the perfect opportunity to meet some of them in person, in an informal setting, and in one of the most beautiful cities in the world. The stories our customers tell me about their businesses provide vivid examples of how they have overcome the challenges of managing increasingly complex global operations and growing during uncertain economic conditions. It’s no secret that my favorite session at Oracle OpenWorld (besides Larry Ellison’s keynotes and the Customer Appreciation Event, of course) is the Oracle Accelerate Customer Panel. This year we’re featuring executives from three companies who deployed Oracle ERP rapidly to support their company’s growth: Chris Powell, VP and Corporate Controller of Beats by Dr. Dre, a California based designer and manufacturer of premium headphones (sorry, no free samples), Iñaki Zuazo, CIO of Industrias Juno, a building materials provider based in Spain, Kamran Moosa, Project Coordinator for Spartan Engineering, a provider of engineering and construction support services for an LPG storage project in Texas, and That’s a pretty diverse lineup and it will be interesting to hear the perspectives of both IT and financial project stakeholders. The session, “Oracle Accelerate Customer Case Studies: Rapid Deployment of Oracle Applications”, is at 3:30 pm on Wednesday, October 3, in the Concert room at the Palace Hotel. Oracle loves our hometown of San Francisco and it’s a great place to host Oracle OpenWorld. It’s now San Francisco’s largest conference and the city closes off Howard Street to better accommodate the attendees. Some Bay Area commuters may be inconvenienced for a few days by this closure but the conference brings about $100 million into the local economy. Now that’s a two-way street. More Oracle Accelerate at Oracle OpenWorld “Faster, Better, Cheaper Application Deployment with Oracle Business Accelerators”, Monday, October 1st, 10:45 a.m., Moscone West Room 3016 “Oracle Accelerate and Oracle Business Accelerators for Midsize Companies”, (partners only), Wednesday, October 3, 10:15 a.m., Marriott – Golden Gate B Visit the Oracle Accelerate and Oracle Business Accelerator Kiosk in the Moscone West Exhibit Grounds Download the Focus On Oracle Accelerate for Midsize Companies Focus document /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Divya Malik

  A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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• Why Haven’t NFC Payments Taken Off?

  - by David Dorf

  With the EMV 2015 milestone approaching rapidly, there’s been renewed interest in smartcards, those credit cards with an embedded computer chip.  Back in 1996 I was working for a vendor helping Visa introduce a stored-value smartcard to the US.  Visa Cash was debuted at the 1996 Olympics in Atlanta, and I firmly believed it was the beginning of a cashless society.  (I later worked on MasterCard’s system called Mondex, from the UK, which debuted the following year in Manhattan). But since you don’t have a Visa Cash card in your wallet, it’s obvious the project never took off.  It was convenient for consumers, faster for merchants, and more cost-effective for banks, so why did it fail?  All emerging payment systems suffer from the chicken-and-egg dilemma.  Consumers won’t carry the cards if few merchants accept them, and merchants won’t install the terminals if few consumers have cards. Today’s emerging payment providers are in a similar pickle.  There has to be enough value for all three constituents – consumers, merchants, banks – to change the status quo.  And it’s not enough to exceed the value, it’s got to be a leap in value, because people generally resist change.  ATMs and transit cards are great examples of this, and airline kiosks and self-checkout systems are to a lesser extent. Although Google Wallet and ISIS, the two leading NFC payment platforms in the US, have shown strong commitment, there’s been very little traction.  Yes, I can load my credit card number into my phone then tap to pay, but what was the incremental value over swiping my old card?  For it to be a leap in value, it has to offer more than just payment, which I can do very easily today.  The other two ingredients are thought to be loyalty programs and digital coupons, but neither Google nor ISIS really did them well. Of course a large portion of the mobile phone market doesn’t even support NFC thanks to Apple, and since it’s not in their best interest that situation is unlikely to change.  Another issue is getting access to the “secure element,” the chip inside the phone where accounts numbers can be held securely.  Telco providers and handset manufacturers own that area, and they’re not willing to share with banks.  (Host Card Emulation, which has been endorsed by MasterCard and Visa, might be a solution.) Square recently gave up on its wallet, and MCX (the group of retailers trying to create a mobile payment platform) is very slow out of the gate.  That leaves PayPal and a slew of smaller companies trying to introduce easier ways to pay. But is it really so cumbersome to carry and swipe (soon to insert) a credit card?  Aren’t there more important problems to solve in the retail customer experience?  Maybe Apple will come up with some novel way to use iBeacons and fingerprint identification to make payments, but for now I think we need to focus on upgrading to Chip-and-PIN and tightening security.  In the meantime, NFC payments will continue to struggle.

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• From NaN to Infinity...and Beyond!

  - by Tony Davis

  It is hard to believe that it was once possible to corrupt a SQL Server Database by storing perfectly normal data values into a table; but it is true. In SQL Server 2000 and before, one could inadvertently load invalid data values into certain data types via RPC calls or bulk insert methods rather than DML. In the particular case of the FLOAT data type, this meant that common 'special values' for this type, namely NaN (not-a-number) and +/- infinity, could be quite happily plugged into the database from an application and stored as 'out-of-range' values. This was like a time-bomb. When one then tried to query this data; the values were unsupported and so data pages containing them were flagged as being corrupt. Any query that needed to read a column containing the special value could fail or return unpredictable results. Microsoft even had to issue a hotfix to deal with failures in the automatic recovery process, caused by the presence of these NaN values, which rendered the whole database inaccessible! This problem is history for those of us on more current versions of SQL Server, but its ghost still haunts us. Recently, for example, a developer on Red Gate’s SQL Response team reported a strange problem when attempting to load historical monitoring data into a SQL Server 2005 database via the C# ADO.NET provider. The ratios used in some of their reporting calculations occasionally threw out NaN or infinity values, and the subsequent attempts to load these values resulted in a nasty error. It turns out to be a different manifestation of the same problem. SQL Server 2005 still does not fully support the IEEE 754 standard for floating point numbers, in that the FLOAT data type still cannot handle NaN or infinity values. Instead, they just added validation checks that prevent the 'invalid' values from being loaded in the first place. For people migrating from SQL Server 2000 databases that contained out-of-range FLOAT (or DATETIME etc.) data, to SQL Server 2005, Microsoft have added to the latter's version of the DBCC CHECKDB (or CHECKTABLE) command a DATA_PURITY clause. When enabled, this will seek out the corrupt data, but won’t fix it. You have to do this yourself in what can often be a slow, painful manual process. Our development team, after a quizzical shrug of the shoulders, simply decided to represent NaN and infinity values as NULL, and move on, accepting the minor inconvenience of not being able to tell them apart. However, what of scientific, engineering and other applications that really would like the luxury of being able to both store and access these perfectly-reasonable floating point data values? The sticking point seems to be the stipulation in the IEEE 754 standard that, when NaN is compared to any other value including itself, the answer is "unequal" (i.e. FALSE). This is clearly different from normal number comparisons and has repercussions for such things as indexing operations. Even so, this hardly applies to infinity values, which are single definite values. In fact, there is some encouraging talk in the Connect note on this issue that they might be supported 'in the SQL Server 2008 timeframe'. If didn't happen; SQL 2008 doesn't support NaN or infinity values, though one could be forgiven for thinking otherwise, based on the MSDN documentation for the FLOAT type, which states that "The behavior of float and real follows the IEEE 754 specification on approximate numeric data types". However, the truth is revealed in the XPath documentation, which states that "…float (53) is not exactly IEEE 754. For example, neither NaN (Not-a-Number) nor infinity is used…". Is it really so hard to fix this problem the right way, and properly support in SQL Server the IEEE 754 standard for the floating point data type, NaNs, infinities and all? Oracle seems to have managed it quite nicely with its BINARY_FLOAT and BINARY_DOUBLE types, so it is technically possible. We have an enterprise-class database that is marketed as being part of an 'integrated' Windows platform. Absurdly, we have .NET and XPath libraries that fully support the standard for floating point numbers, and we can't even properly store these values, let alone query them, in the SQL Server database! Cheers, Tony.

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• Building vs. Buying a Master Data Management Solution

  - by david.butler(at)oracle.com

  Many organizations prefer to build their own MDM solutions. The argument is that they know their data quality issues and their data better than anyone. Plus a focused solution will cost less in the long run then a vendor supplied general purpose product. This is not unreasonable if you think of MDM as a point solution for a particular data quality problem. But this approach carries significant risk. We now know that organizations achieve significant competitive advantages when they deploy MDM as a strategic enterprise wide solution: with the most common best practice being to deploy a tactical MDM solution and grow it into a full information architecture. A build your own approach most certainly will not scale to a larger architecture unless it is done correctly with the larger solution in mind. It is possible to build a home grown point MDM solution in such a way that it will dovetail into broader MDM architectures. A very good place to start is to use the same basic technologies that Oracle uses to build its own MDM solutions. Start with the Oracle 11g database to create a flexible, extensible and open data model to hold the master data and all needed attributes. The Oracle database is the most flexible, highly available and scalable database system on the market. With its Real Application Clusters (RAC) it can even support the mixed OLTP and BI workloads that represent typical MDM data access profiles. Use Oracle Data Integration (ODI) for batch data movement between applications, MDM data stores, and the BI layer. Use Oracle Golden Gate for more real-time data movement. Use Oracle's SOA Suite for application integration with its: BPEL Process Manager to orchestrate MDM connections to business processes; Identity Management for managing users; WS Manager for managing web services; Business Intelligence Enterprise Edition for analytics; and JDeveloper for creating or extending the MDM management application. Oracle utilizes these technologies to build its MDM Hubs.  Customers who build their own MDM solution using these components will easily migrate to Oracle provided MDM solutions when the home grown solution runs out of gas. But, even with a full stack of open flexible MDM technologies, creating a robust MDM application can be a daunting task. For example, a basic MDM solution will need: a set of data access methods that support master data as a service as well as direct real time access as well as batch loads and extracts; a data migration service for initial loads and periodic updates; a metadata management capability for items such as business entity matrixed relationships and hierarchies; a source system management capability to fully cross-reference business objects and to satisfy seemingly conflicting data ownership requirements; a data quality function that can find and eliminate duplicate data while insuring correct data attribute survivorship; a set of data quality functions that can manage structured and unstructured data; a data quality interface to assist with preventing new errors from entering the system even when data entry is outside the MDM application itself; a continuing data cleansing function to keep the data up to date; an internal triggering mechanism to create and deploy change information to all connected systems; a comprehensive role based data security system to control and monitor data access, update rights, and maintain change history; a flexible business rules engine for managing master data processes such as privacy and data movement; a user interface to support casual users and data stewards; a business intelligence structure to support profiling, compliance, and business performance indicators; and an analytical foundation for directly analyzing master data. Oracle's pre-built MDM Hub solutions are full-featured 3-tier Internet applications designed to participate in the full Oracle technology stack or to run independently in other open IT SOA environments. Building MDM solutions from scratch can take years. Oracle's pre-built MDM solutions can bring quality data to the enterprise in a matter of months. But if you must build, at lease build with the world's best technology stack in a way that simplifies the eventual upgrade to Oracle MDM and to the full enterprise wide information architecture that it enables.

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• Release Management as Orchestra

  - by ericajanine

  I read an excellent, concise article (http://www.buildmeister.com/articles/software_release_management_best_practices) on the basics of release management practices. In the article, it states "Release Management is often likened to the conductor of an orchestra, with the individual changes to be implemented the various instruments within it." I played in music ensembles for years, so this is especially close to my heart as example. I learned most of my discipline from hours and hours of practice at the hand of a very skilled conductor and leader. I also learned that the true magic in symphonic performance is one where everyone involved is focused on one sound, one goal. In turn, that solid focus creates a sound and experience bigger than just mechanics alone accomplish. In symphony, a conductor's true purpose is to make you, a performer, better so the overall sound and end product is better. The big picture (the performance of the composition) is the end-game, and all musicians in the orchestra know without question their part makes up an important but incomplete piece of that performance. A good conductor works with each section (e.g. group) to ensure their individual pieces are solid. Let's restate: The conductor leads and is responsible for ensuring those pieces are solid. While the performers themselves are doing the work, the conductor is the final authority on when the pieces are ready or not. If not, the conductor initiates the efforts to get them ready or makes the decision to scrap their parts altogether for the sake of an overall performance. Let it sink in, because it's clear--It is not the performer's call if they play their part as agreed, it's the conductor's final call to allow it. In comparison, if a software release manager is a conductor, the only way for that manager to be effective is to drive the overarching process and execution of individual pieces of a software development lifecycle. It does not mean the release manager performs each and every piece, it means the release manager has oversight and influence because the end-game is a successful software enhancin a useable environment. It means the release manager, not the developer or development manager, has the final call if something goes into a software release. Of course, this is not a process of autocracy or dictation of absolute rule, it's cooperative effort. But the release manager must have the final authority to make a decision if something is ready to be added to the bigger piece, the overall symphony of software changes being considered for package and release. It also goes without saying a release manager, like a conductor, must have full autonomy and isolation from other software groups. A conductor is the one on the podium waving a little stick at the each section and cueing them for their parts, not yelling from the back of the room while also playing a tuba and taking direction from the horn section. I have personally seen where release managers are relegated to being considered little more than coordinators, red-tapers to "satisfy" the demands of an audit group without being bothered to actually respect all that a release manager gives a group willing to employ them fully. In this dysfunctional scenario, development managers, project managers, business users, and other stakeholders have been given nearly full clearance to demand and push their agendas forward, causing a tail-wagging-the-dog scenario where an inherent conflict will ensue. Depending on the strength, determination for peace, and willingness to overlook a built-in expectation that is wrong, the release manager here must face the crafted conflict head-on and diffuse it as quickly as possible. Then, the release manager must clearly make a case why a change cannot be released without negative impact to all parties involved. If a political agenda is solely driving a software release, there IS no symphony, there is no "software lifecycle". It's just out-of-tune noise. More importantly, there is no real conductor. Sometimes, just wanting to make a beautiful sound is not enough. If you are a release manager, are you freed up enough to move, to conduct the sections of software creation to ensure a solid release performance is possible? If not, it's time to take stock in what your role actually is and see if that is what you truly want to achieve in your position. If you are, then you can successfully build your career and that of the people in your groups to create truly beautiful software (music) together.

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• Monitoring the Application alongside SQL Server

  - by Tony Davis

  Sometimes, on Simple-Talk, it takes a while to spot strange and unexpected patterns of user activity, or small bugs. For example, one morning we spotted that an article’s comment count had leapt to 1485, but that only four were displayed. With some rooting around in Google Analytics, and the endlessly annoying Community Server admin-interface, we were able to work out that a few days previously the article had been subject to a spam attack and that the comment count was for some reason including both accepted and unaccepted comments (which in turn uncovered a bug in the SQL). This sort of incident made us a lot keener on monitoring Simple-talk website usage more effectively. However, the metrics we wanted are troublesome, because they are far too specific for Google Analytics to measure, and the SQL Server backend doesn’t keep sufficient information to enable us to plot trends. The latter could provide, for example, the total number of comments made on, or votes cast for, articles, over all time, but not the number that occur by hour over a set time. We lacked a baseline, in other words. We couldn’t alter the database, as it is a bought-in package. We had neither the resources nor inclination to build-in dedicated application monitoring. Possibly, we could investigate a third-party tool to do the job; but then it occurred to us that we were already using a monitoring tool (SQL Monitor) to keep an eye on the database. It stored data, made graphs and sent alerts. Could we get it to monitor some aspects of the application as well? Of course, SQL Monitor’s single purpose is to check and monitor SQL Server, over time, rather than to monitor applications that use SQL Server. However, how different is the business of gathering and plotting SQL Server Wait Stats, from gathering and plotting various aspects of user activity on the site? Not a lot, it turns out. The latest version allows us to write our own custom monitoring scripts, meaning that we could now monitor any metric in the application that returns an integer. It took little time to write a simple SQL Query that collects basic metrics of the total number of subscribers, votes cast, comments made, or views of articles, over time. The SQL Monitor database polls Simple-Talk every second or so in order to get the latest totals, and can then store and plot this information, or even correlate SQL Server usage to application usage. You can see the live data by visiting monitor.red-gate.com. Click the "Analysis" tab, and select one of the "Simple-talk:" entries in the "Show" box and an appropriate data range (e.g. last 30 days). It’s nascent, and we’re still working on it, but it’s already given us more confidence that we’ll spot quickly trends, bugs, or bursts of ‘abnormal’ activity. If there is a sudden rise in comments, we get an alert, and if it’s due to a spam attack, we can moderate or ban the perpetrator very quickly. We’ve often argued that a tool should perform a single job well rather than turn into a Swiss-army knife, but ironically we’ve rather appreciated being able to make best use of what’s there anyway for a slightly different purpose. Is this a good or common practice? What do you think? Cheers, Tony.

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• Editor's Notebook - Social Aura: Insights from the Oracle Social Media Summit

  - by user462779

  Panelists talk social marketing at the Oracle Social Media Summit On November 14, I traveled to Las Vegas for the first-ever Oracle Social Media Summit. The two day event featured an impressive collection of social media luminaries including: David Kirkpatrick (founder and CEO of Techonomy Media and author of The Facebook Effect), John Yi (Head of Marketing Partnerships, Facebook), Matt Dickman (EVP of Social Business Innovation, Weber Shandwick), and Lyndsay Iorio (Social Media & Communications Manager, NBC Sports Group) among others. It was also a great opportunity to talk shop with some of our new Vitrue and Involver colleagues who have been returning great social media results even before their companies were acquired by Oracle. I was live tweeting the event from @OracleProfit which was great for those who wanted to follow along with the proceedings from the comfort of their office or blackjack table. But I've also found over the years that live tweeting an event is a handy way to take notes: I can sift back through my record of what people said or thoughts I had at the time and organize the Twitter messages into some kind of summary account of the proceedings. I've had nearly a month to reflect on the presentations and conversations at the event and a few key topics have emerged: David Kirkpatrick's comment during the opening presentation really set the stage for the conversations that followed. Especially if you are a marketer or publisher, the idea that you are in a one-way broadcast relationship with your audience is a thing of the past. "Rising above the noise" does not mean reaching for a megaphone, ALL CAPS, or exclamation marks. Hype will not motivate social media denizens to do anything but unfollow and tune you out. But knowing your audience, creating quality content and/or offers for them, treating them with respect, and making an authentic effort to please them: that's what I believe is now necessary. And Kirkpatrick's comment early in the day really made the point. Later in the day, our friends @Vitrue demonstrated this point by elaborating on a comment by Facebook's John Yi. If a social strategy is comprised of nothing more than cutting/pasting the same message into different social media properties, you're missing the opportunity to have an actual conversation. That's not shouting at your audience, but it does feel like an empty gesture. Walter Benjamin, perplexed by auraless Twitter messages Not to get too far afield, but 20th century cultural critic Walter Benjamin has a concept that is useful for understanding the dynamics of the empty social media gesture: Aura. In his work The Work of Art in the Age of Mechanical Reproduction, Benjamin struggled to understand the difference he percieved between the value of a hand-made art object (a painting, wood cutting, sculpture, etc.) and a photograph. For Benjamin, aura is similar to the "soul" of an artwork--the intangible essence that is created when an artist picks up a tool and puts creative energy and effort into a work. I'll defer to Wikipedia: "He argues that the "sphere of authenticity is outside the technical" so that the original artwork is independent of the copy, yet through the act of reproduction something is taken from the original by changing its context. He also introduces the idea of the "aura" of a work and its absence in a reproduction." So make sure you put aura into your social interactions. Don't just mechanically reproduce them. Keeping aura in your interactions requires the intervention of an actual human being. That's why @NoahHorton's comment about content curation struck me as incredibly important. Maybe it's just my own prejudice, being in the content curation business myself. And it's not to totally discount machine-aided content management systems, content recommendation engines, and other tech-driven tools for building an exceptional content experience. It's just that without that human interaction--that editor who reviews the analytics and responds to user feedback--interactions over social media feel a bit empty. It is SOCIAL media, right? (We'll leave the conversation about social machines for another day). At the end of the day, experimentation is key. Just like trying to find that right joke to tell at the beginning of your presentation or that good opening like at a cocktail party, social media messages and interactions can take some trial and error. Don't be afraid to try things, tinker with incomplete ideas, abandon things that don't work, and engage in the conversation. And make sure your heart is in it, otherwise your audience can tell. And finally:

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• Oracle at The Forrester Customer Intelligence and Marketing Leadership Forums

  - by Christie Flanagan

  The Forrester Customer Intelligence Forum and the Forrester Marketing Leadership Forums will soon be here.  This year’s events will be co-located on April 18-19 at the J.W. Marriott at the L.A. Live entertainment complex in downtown Los Angeles.  Last year’s Marketing Forum was quite memorable for me.  You see, while Forrester analysts and business marketers were busy mingling over at the Marriott, another marketing powerhouse was taking up residence a few feet away at The Staples Center.  That’s right folks. Lada Gaga was coming to town.  And, as I came to learn, it made perfect sense for Lady Gaga and her legions of fans to be sharing a small patch of downtown L.A. with marketing leaders from all over the world.  After all, whether you like Lady Gaga or not, what pop star in recent memory has done more to build herself into a brand and to create an engaging, social and interactive customer experience for her Little Monsters?  While Lady Gaga won’t be back in town for this year’s Forrester events, there are still plenty of compelling reasons to make the trip out to Los Angeles.   The theme for The Forrester Customer Intelligence and Marketing Leadership Forums this year is “From Cool To Critical: Creating Engagement In The Age Of The Customer” and will tackle the important questions about how marketers can survive and thrive in the age of the empowered customer: •    How can you assess consumer uptake of new innovations?•    How do you build deep customer knowledge to drive competitive advantage?•    How do you drive deep, personalized customer engagement?•    What is more valuable — eyeballs or engagement?•    How do business customers engage in new media types?•    How can you tie social data to corporate data?•    Who should lead the movement to customer obsession?•    How should you shift your planning and measurement approaches to accommodate more data and a higher signal-to-noise ratio?•    What role does technology play in customizing and synchronizing marketing efforts across channels?As a platinum sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forums.  Here are some of the highlights:Oracle Speaking SessionThursday, April 19, 9:15am – 9:55amMaximize Customer Engagement and Retention with Integrated Marketing & LoyaltyMelissa Boxer, Vice President, Oracle CRM Marketing & LoyaltyCustomers expect to interact with your company, brand and products in more ways than ever before.   New devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. While Marketing's objectives (attract, convert, retain) remain fundamentally the same, your approach and tools must adapt quickly to succeed in this more complex, cross-channel world. Hear how leading brands are using Oracle's integrated marketing and loyalty solutions to maximize customer engagement and retention through better planning, execution, and measurement of synchronized cross-channel marketing initiatives.Solution ShowcaseWednesday, April 1810:20am – 11:50am 12:30pm – 1:30pm2:55pm – 3:40pmThursday, April 199:55am – 10:40am12:00pm – 1:00pmSolution Showcase & Networking ReceptionWednesday, April 185:10pm – 6:20pmBe sure to follow the #webcenter hashtag for updates on these events.  And for a more considered perspective on what Lady Gaga can teach businesses about branding and customer experience, check out Denise Lee Yohn’s post, Lessons from Lady Gaga from the Brand as Business Bites blog.

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• how do i fix this: the networking and wireless are enabled. but list of networks under wireless networks not available

  - by Ayesha Ahmad

  i started working with ubuntu 11.10 last year. i upgraded to 12.04 a week back. since then i have had all sorts of problems with network connection. first had to install the new driver. the hardware switch somehow got disabled then the above problem arrived. even tho the options are all enabled, the OS is not able to detect scan available network connections. also i have to bring to notice that once in a while it does get connected, can not explain how it happens. I want to fix this problem once and for all. please help. ifconfig: eth0 Link encap:Ethernet HWaddr f0:4d:a2:51:b3:c8 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:44 eth1 Link encap:Ethernet HWaddr 1c:65:9d:67:d5:e1 inet6 addr: fe80::1e65:9dff:fe67:d5e1/64 Scope:Link UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:170 TX packets:0 errors:27 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:17 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:344 errors:0 dropped:0 overruns:0 frame:0 TX packets:344 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:20336 (20.3 KB) TX bytes:20336 (20.3 KB) lshw -c network *-network description: Wireless interface product: BCM4313 802.11b/g/n Wireless LAN Controller vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:03:00.0 logical name: eth1 version: 01 serial: 1c:65:9d:67:d5:e1 width: 64 bits clock: 33MHz capabilities: bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=wl0 driverversion=5.100.82.38 latency=0 multicast=yes wireless=IEEE 802.11 resources: irq:17 memory:f0500000-f0503fff *-network description: Ethernet interface product: AR8152 v1.1 Fast Ethernet vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:04:00.0 logical name: eth0 version: c1 serial: f0:4d:a2:51:b3:c8 capacity: 100Mbit/s width: 64 bits clock: 33MHz capabilities: bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.0-NAPI firmware=N/A latency=0 multicast=yes port=twisted pair resources: irq:44 memory:f0400000-f043ffff ioport:2000(size=128) iwconfig lo no wireless extensions. eth1 IEEE 802.11 Access Point: Not-Associated Link Quality:5 Signal level:0 Noise level:196 Rx invalid nwid:0 invalid crypt:0 invalid misc:0 eth0 no wireless extensions. lspci 00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 18) 00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 18) 00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06) 00:1a.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 06) 00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 06) 00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2 (rev 06) 00:1c.5 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 6 (rev 06) 00:1d.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06) 00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev a6) 00:1f.0 ISA bridge: Intel Corporation Mobile 5 Series Chipset LPC Interface Controller (rev 06) 00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 6 port SATA AHCI Controller (rev 06) 00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 06) 00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 06) 03:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller (rev 01) 04:00.0 Ethernet controller: Atheros Communications Inc. AR8152 v1.1 Fast Ethernet (rev c1) ff:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers (rev 05) ff:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 05) ff:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 05) ff:02.1 Host bridge: Intel Corporation Core Processor QPI Physical 0 (rev 05) ff:02.2 Host bridge: Intel Corporation Core Processor Reserved (rev 05) ff:02.3 Host bridge: Intel Corporation Core Processor Reserved (rev 05) I hope this information is of some help.

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• Surface V2.0

  - by Dennis Vroegop

  It’s been quiet around here. And the reason for that is that it’s been quiet around Surface for a while. Now, a lot of people assume that when a product team isn’t making too much noise that must mean they stopped working on their product. Remember the PDC keynote in 2010? Just because they didn’t mention WPF there a lot of people had the idea that WPF was dead and abandoned for Silverlight. Of course, this couldn’t be farther from the truth. The same applies to Surface. While we didn’t hear much from the team in Redmond they were busy putting together the next version of the platform. And at the CES in January the world saw what they have been up to all along: Surface V2.0 as it’s commonly known. Of course, the product is still in development. It’s not here yet, we can’t buy one yet. However, more and more information comes available and I think this is a good time to share with you what it’s all about! The biggest change from an organizational point of view is that Microsoft decided to stop producing the hardware themselves. Instead, they have formed a partnership with Samsung who will manufacture the devices. This means that you as a buyer get the benefits of a large, worldwide supplier with all the services they can offer. Not that Microsoft didn’t do that before but since Surface wasn’t a ‘big’ product it was sometimes hard to get to the right people. The new device is officially called the “Samsung SUR 40 for Microsoft Surface” which is quite a mouthful. The software that runs the device is of course still coming from Microsoft. Let’s dive into the technical specs (note: all of this is preliminary, it’s still in the Alpha phase!): Audio out HDMI / StereoRCA / SPDIF / 2 times 3.5mm audio out jack Brightness 300 CD/m2 Communications 1GB Ethernet/802.11/Bluetooth Contrast Ratio 1:1000 CPU AMD Athlon X2 245e 2.9Ghz Dual Core Display Resolution Full HD 1080p 1920x1080 / 16:9 aspect ratio GPU AMD Radeon HD 6750 1GB GDDRS HDD 320 GB / 7200 RPM HDMI In / HDMI out Yes I/O Ports 4 USB, SD Card reader Operation System Embedded Windows 7 Professional 64 bits Panel Size 40” diagonal Protection Glass Gorilla Glass RAM 4 GB DD3 Weight / with standard legs 70.0 Kg / 154 lbs Weight / standalone 39.5 Kg / 87 lbs Height (without legs) 4 inch Contact points recognized > 50 Cool Factor Extremely   Ok, the last point is not official, but I do think it needs to be there. Let’s talk software. As noted, it runs Windows 7 Professional 64 bit, which means you can run Visual Studio 2010 on it. The software is going to be developed in WPF4.0 with the additional Surface SDK 2.0. It will contain all the things you’ve seen before plus some extra’s. They have taken some steps to align it more with the Surface Toolkit which you can download today, so if you do things right your software should be portable between a WPF4.0 Windows 7 Multi-touch app and the Surface v2 environment. It still uses infrared to detect contacts, so in that respect nothing much has changed conceptually. We still can differentiate between a finger, a tag or a blob. Of course, since the new platform has a much higher resolution (compared to the 1024x768 of the first version) you might need to look at your code again. I’ve seen a lot of applications on Surface that assume the old resolution and moving that to V2 is going to be some work. To be honest: as I am under NDA I cannot disclose much about the new software besides what I have told you here, but trust me: it’s going to blow people away. Now, the biggest question for me is: when can I get one? Until we can, have a look here: Tags van Technorati: surface,samsung,WPF

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• PHP and Ruby: how to leverage both? and, is it worth it?

  - by dukeofgaming

  As you might have noticed from the title, this is not a "PHP or Ruby", or a "PHP vs. Ruby" question. This is a question on how to leverage PHP + Ruby in the same business. I myself am a PHP developer, I love the language because of its convenience and I specially love the ecosystem of resources that surround it: Joomla, Drupal, Wordpress, Symfony2, Doctrine2, etc. However, the language itself can be a little disappointing sometimes. OTOH, Ruby looks like a very beautiful language and —from studying it superficially in several aspects— I could say it is leaner than Python as a language per se. However, from what I've seen there is pretty much only RoR making noise, and I don't like RoR so much (mainly because its model layer). As Co-CEO and CTO at my company I'm trying to think outside of the box since I want to start to focus on the human side of technology and see if its sane to use both PHP and Ruby. Here are some random thoughts: Ruby folk seem to be generally better suited programmers than PHP folk (in terms of averages), I know the previous statement is somewhat baloney because very good and well architected PHP can be written, but I'd say the Ruby programmer culture is better than PHP's. The thing about Ruby is that it seems better suited for rapid development, I don't really know if this is only the case for RoR, but I do know that there are certain practices (perhaps not so good) like monkey patching that let business needs be satified quicker. From a marketing point of view (yep, sometimes you need to leverage the marketing BS for the sake of your company) Ruby seems better while PHP carries some stigmas. PHP 5.4 is bringing traits, and that is better/cleaner than mixins. That could really make PHP as lean as Ruby —or more— for certain stuff. Now, concretely, my questions: Would a PHP programmer want to learn Ruby?, I know I do, but conversely, would a Ruby programmer want to learn PHP?. What kinds of projects or situations would be better suited for Ruby that are not suited for PHP?. What is the actual ecosystem of Ruby?, aside from RoR, I have not seen other hyped technologies/frameworks (I've seen RSpec, but I confess being a total noob on what BDD really consists of and its implications). Supposing there are a certain type of projects ideal for Ruby, would there be a moment that its better to move it to PHP?. I know PHP can handle lots of stuff, but I've read that Ruby has its limitations when scaling (or is that RoR?, or is that baloney for both?). Finally and most importantly, would it be sane to maintain projects in two languages?, or is that just stupid. As I said, it looks like Ruby is leaner on the short term and that can make a project happen and succeed, but I'm not so sure about that on the long run. I'm looking for insights mainly from people that know well the strengths and weaknesses of the languages —preferably both of them— and Ruby's ecosystem in real practice, meaning: frameworks and applications like the ones I quoted from PHP's ecosystem. Best regards and thanks for your time.

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• IE9, HTML5 and truck load of other stuff happening around the web

  - by Harish Ranganathan

  First of all, I haven’t been updating this blog as regularly as it used to be.  Primarily, due to the fact was I was visiting a lot of cities talking about SharePoint, Web Matrix, IE9 and few other stuff.  IE9 is my new found love and I simply think we have done great work in improving the browser and browsing experiences for our users. This post would talk about IE, general things happening around the web and few misconceptions around IE (I had earlier written about IE8 and common myths When you think about the way web has transformed, its truly amazing.  Rewind back to late 90s and early 2000s, web was a luxury.  There were lot of desktop applications running around and web applications was starting to pick up.  Primarily reason was not a lot of folks were into web development and the areas of web were confined to HTML and JavaScript.  CSS was around here and there but no one took it so seriously.  XML, XSLT was fast picking up and contributed to decent web development techniques. So as a web developer all we had to worry about was, building good looking websites which worked well with IE6 and occasionally with Safari.  Firefox was  not even in the picture then and so was Chrome.  But with the various arms of W3C consortium and other bodies working actively on stuff like CSS, SVG and XHTML, few more areas came into picture when it comes to browsers supporting standards.  IE6 for sure wasn’t up to the speed and the main issue we were tackling then was privacy and piracy.  We did invest a lot of our efforts to curb piracy and one of the steps into it was that, IE7 the next version of IE would install only on genuine windows machines.  What this means, is that, people who were running pirated windows xp knowingly/unknowingly could not install IE7 and the limitations of IE6 really hurt them.  One more thing of importance is that, if you were running pirated windows, lots of chances that you didn’t get the security updates and thereby were vulnerable to run viruses/trojans on your system. Many of them actually block using IE in the first place and make it difficult to browse.  SP2 came as a big boon but again was there only for genuine windows machines. With Firefox coming as a free install and also heavily pushed by Google then, it was natural that people would try an alternative.  By then, we had started working on IE8 supporting the best standards (note HTML5, CSS 2.1 and other specs were then work in progress.  they are still) Later, Google in their infinite wisdom realized that with Firefox they were going nowhere and they released Chrome.  Now, they heavily push Chrome even for Firefox users, which is natural since its their browser. In the meanwhile, these browsers push their updates as mandatory and therefore have a very short lifecycle to add enhancements and support for stuff like CSS etc., Meanwhile, when IE8 came out, it really was the best standards supported browser and a lot of people saw our efforts in improving our browser. HTML5 is the buzz word in the industry and there is a lot of noise being made by many browsers claiming their support for it.  IE8 doesn’t have much support for HTML5.  But, with IE9 Beta, we have great support for many of HTML5 specifications.  Note that, HTML5 is still work under progress and one of the board of members working on the spec has mentioned that these specs might change and relying on them heavily is dangerous.  But, some of the advances such as video tag, etc., are indeed supported in IE9 Beta.  IE9 Beta also has full hardware acceleration support which other browsers don’t have. IE8 had advanced security features such as smartscreen filter, in-private browsing, anti-phishing and a lot of other stuff.  IE9 builds on top of these with the best in town security standards as well as support for HTML5, CSS3, Hardware acceleration, SVG and many other advancements in browser.  Read more at http://www.beautyoftheweb.com/#/highlights/html5  To summarize, IE9 Beta is really innovative and you should try it to believe what it provides.  You can visit http://www.beautyoftheweb.com/  to install as well as read more on this. Cheers !!!

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• Ubuntu 12.04 - No sound - HELP!

  - by Bruno Tacca

  I'm panicking... my sound stopped working after I tried to set-up my notebook speakers, plus two headphone jacks... My idea was to multichannel the sound to 3 channels, built-in speakers, and sound-card 2 headphone jacks. After a couple efforts I did it with 2 channels, speakers and 1 headphone jack, but the other wasn't working. After more tries and tries, sound stop working. I just want my sound back... crying like a baby on the floor. And, if possible, but not necessary, a simple guide to active the 3 channels. xD I will post the diagnosis according to https://help.ubuntu.com/community/SoundTroubleshootingProcedure STEP 1 Did it, still no sound. STEP 2 Did it, still no sound. STEP 3 and #STEP 4 (I removed the log cause there is a limit of characters to be posted.) The log can be found here: https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/238653 STEP 5 Rebooted, still no sound. STEP 6 Did it. In the Output Devices tab, nothing is muted. I play a music with the Rhythmbox Music Player, I don't hear anything but in the pavucontrol I can see in the Built-in Audio Analog Stereo a sound bar shaking... but, no sound. STEP 7 In alsamixer, AlsaMixer v1.0.25 Card: HDA Intel PCH Chip: Creative CA0132 information View: F3:[Playback] F4: Capture F5: All Item: Headphone [dB gain: 25.00, 25.00] Then, I have 5 columns Headphone, Speaker, PCM, S/PDIF, S/PDIF Default PCM A little weird when I try to mute the Headphone and the Speaker, here what happens: Starting both unmutted, mutting headphone cause speaker being mutted automaticaly. Starting both unmutted, mutting speaker cause headphone being mutted automaticaly. Starting both mutted, possible to unmute both separately. STEP 8 I cannot hear sound on both (headphone and/or speaker). STEP 9 Dual boot... Restarted, windows was with sound at max volume. Restarted again, still no sound at ubuntu. I heard something when ubuntu started, a little noise, then silence again. The sound icon always start mutted, after unmutting, I have no sound. STEP 10 I dont have this command in my ubuntu. STEP 11 Tried at STEP 8, no sound. There are no problem with jumpers or hardware, cause I have sound working on windows. STEP 12 No way to open my alienware and loss the warranty x.X" STEP 13 I think it's loaded, judging my the logs STEP 14 Alienware M17xR4, the hardware is listed in the logs above, at STEP 4. There are two headphone hacks, one with just an headphone printed above, and the other with an headset (with mic) printed, there is a mic jack too, and a spdif (optical) too. STEP 15 I dont want to enable S/PDIF STEP 16 I never used the HDMI output, yet... Thanks in advance. I hope I listed all the information you need.

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• F1 Pit Pragmatics

  - by mikef

  "I hate computers. No, really, I hate them. I love the communications they facilitate, I love the conveniences they provide to my life. but I actually hate the computers themselves." - Scott Merrill, 'I hate computers: confessions of a Sysadmin' If Scott's goal was to polarize opinion and trigger raging arguments over the 'real reasons why computers suck', then he certainly succeeded. Impassioned vitriol sits side-by-side with rational debate. Yet Scott's fundamental point is absolutely on the money - Computers are a means to an end. The IT industry is finally starting to put weight behind the notion that good User Experience is an absolutely crucial goal, a cause championed by the likes of Microsoft's Bill Buxton, and which Apple's increasingly ubiquitous touch screen interface exemplifies. However, that doesn't change the fact that, occasionally, you just have to man up and deal with complex systems. In fact, sometimes you just need to sacrifice everything else in the name of performance. You'll find a perfect example of this Faustian bargain in Trevor Clarke's fascinating look into the (diabolical) IT infrastructure of modern F1 racing - high performance, high availability. high everything. To paraphrase, each car has up to 100 sensors, transmitting around 30Gb of data over the course of a race (70% in real-time). This data is then processed by no less than 3 servers (per car) so that the engineers in the pit have access to telemetry, strategy information, timing feeds, a connection back to the operations room in the team's home base - the list goes on. All of this while the servers are exposed "to carbon dust, oil, vibration, rain, heat, [and] variable power". Now, this is admittedly an extreme context where there's no real choice but to use complex systems where ease-of-use is, at best, a secondary concern. The flip-side is seen in small-scale personal computing such as that seen in Apple's iDevices, which are incredibly intuitive but limited in their scope. In terms of what kinds of systems they prefer to use, I suspect that most SysAdmins find themselves somewhere along this axis of Power vs. Usability, and which end of this axis you resonate with also hints at where you think the IT industry should focus its energy. Do you see yourself in the F1 pit, making split-second decisions, wrestling with information flows and reticent hardware to bend them to your will? If so, I imagine you feel that computers are subtle tools which need to be tuned and honed, using the advanced knowledge possessed only by responsible SysAdmins (If you have an iPhone, I suspect it's jail-broken). If the machines throw enigmatic errors, it's the price of flexibility and raw power. Alternatively, would you prefer to have your role more accessible, with users empowered by knowledge, spreading the load of managing IT environments? In that case, then you want hardware and software to have User Experience as their primary focus, and are of the "means to an end" school of thought (you're probably also fed up with users not listening to you when you try and help). At its heart, the dichotomy is between raw power (which might be difficult to use) and ease-of-use (which might have some limitations, but you can be up and running immediately). Of course, the ultimate goal is a fusion of flexibility, power and usability all in one system. It's achievable in specific software environments, and Red Gate considers it a target worth aiming for, but in other cases it's a goal right up there with cold fusion. I think it'll be a long time before we see it become ubiquitous. In the meantime, are you Power-Hungry or a Champion of Usability? Cheers, Michael Francis Simple Talk SysAdmin Editor

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• Free tools versus paid tools.

  - by Dennis Vroegop

  We live in a strange world. Information should be free. Tools should be free. Software should be free (and I mean free as in free beer, not as in free speech). Of course, since I make my living (and pay my mortgage) by writing software I tend to disagree. Or rather: I want to get paid for the things I do in the daytime. Next to that I also spend time on projects I feel are valuable for the community, which I do for free. The reason I can do that is because I get paid enough in the daytime to afford that time. It gives me a good feeling, I help others and it’s fun to do. But the baseline is: I get paid to write software. I am sure this goes for a lot of other developers. We get paid for what we do during the daytime and spend our free time giving back. So why does everyone always make a fuzz when a company suddenly starts to charge for software? To me, this seems like a very reasonable decision. Companies need money: they have staff to pay, buildings to rent, coffee to buy, etc. All of this doesn’t come free so it makes sense that they charge their customers for the things they produce. I know there’s a very big Open Source market out there, where companies give away (parts of) their software and get revenue out of the services they provide. But this doesn’t work if your product doesn’t need services. If you build a great tool that is very easy to use, and you give it away for free you won’t get any money by selling services that no user of your tool really needs. So what do you do? You charge money for your tool. It’s either that or stop developing the tool and turn to other, more profitable projects. Like it or not, that’s simple economics at work. You have something other people want, so you charge them for it. This week it was announced that what I believe is the most used tool for .net developers (besides Visual Studio of course),namely Red Gates .net reflector, will stop being a free tool. They will charge you $35 for the next version. Suddenly twitter was on fire and everyone was mad about it. But why? The tool is downloaded by so many developers that it must be valuable to them. I know of no serious .net developer who hasn’t got it on his or her machine. So apparently the tool gives them something they need. So why do they expect it to be free? There are developers out there maintaining and extending the tool, building new and better versions of it. And the price? $35 doesn’t seem much. If I think of the time the tool saved me the 35 dollars were earned back in a day. If by spending this amount of money I can rely on great software that helps me do my job better and faster, I have no problems by spending it. I know that there is a great team behind it, (the Red Gate tools are a must have when developing SQL systems, for instance), and I do believe they are in their right to charge this. So.. there you have it. This is of course, my opinion. You may think otherwise. Please let me know in the comments what you think! Tags van Technorati: redgate,reflector,opensource

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• Retail CEO Interviews

  - by David Dorf

  Businessweek's 2012 Interview Issue has interviews with three retail CEOs that are worth a quick read.  I copied some excerpts below, but please follow the links to the entire interviews. Ron Johnson, CEO JCPenney Take me through your merchandising. One of the things I learned from Steve [Jobs]—Steve said three times in his life he had the chance to be part of the change of an interface. If you change the interface, you can dramatically change the entire experience of the product. For Steve, that was the mouse, the scroll wheel on the iPod, and then the [touch]screen. What we’re trying to do here is change the interface of retail. What we call that is the street, and you’re standing in the middle of it. When you walk into a store today, you’re overwhelmed by merchandise. There is a narrow aisle. Typically, it’s filled with product on tables and you’re overwhelmed with the noise of signs and promotions. Especially in the age of the Internet, the idea of going to a very large store and having so much abundance is actually not very appealing. The first thing you find here is you’re inspired. I have used the mannequins. The street is actually this new navigation path for a retail store. So if you come in here—you’ll notice that these aisles are 14 feet wide. These are wider than Nordstrom’s (JWN). Slide show of JCPenney store. Walter Robb, co-CEO Whole Foods What did you learn from the recent recession about selling groceries?It was a lot of humble pie, because our sales experienced a drop that I have never seen in 32 years of retail. Customers left us in droves. We also learned that there were some very loyal customers who loved Whole Foods (WFM), people who said, “I like what you stand for. I like coming here. I like this experience.” That was very affirming. I think the realization was that we’ve got some customers, and we need to make sure we know who they are. So instead of chasing every customer out there, we started doing customer discussion groups. We were growing for growth’s sake, which is not a good strategy. We were chasing the rainbow. We cut the growth in half overnight and said, “All right, slow down. Let’s make sure we’re doing this better and more thoroughly and more thoughtfully.” This company is a mission-based company. This company started to change the world by bringing healthier food to the world. It’s not about the money, it’s about the impact, and this company is back on track as a result of those experiences. Video of Whole Foods store tour. Kay Krill, CEO Ann Taylor You’ve worked in retail all your life. What drew you to it?I graduated from college, and I did not know what I wanted to do. Macy’s (M) came to campus to interview for their training program, and I thought, “Let me give it a try.” I got the job and fell in love with the industry. The president of Macy’s at the time said, “If you don’t wake up every morning dying to go to work, then retailing is not for you; it has to be in your blood.” It was in my blood. I love the fact that every day is different. You can get to be creative one day, financial the next day, marketing the next. I love going to stores. I love talking to associates. I love talking to clients. There’s not a predictable day.

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• XNA 4.0 - Normal mapping shader - strange texture artifacts

  - by Taylor

  I recently started using custom shader. Shader can do diffuse and specular lighting and normal mapping. But normal mapping is causing really ugly artifacts (some sort of pixeling noise) for textures in greater distance. It looks like this: Image link This is HLSL code: // Matrix float4x4 World : World; float4x4 View : View; float4x4 Projection : Projection; //Textury texture2D ColorMap; sampler2D ColorMapSampler = sampler_state { Texture = <ColorMap>; MinFilter = Anisotropic; MagFilter = Linear; MipFilter = Linear; MaxAnisotropy = 16; }; texture2D NormalMap; sampler2D NormalMapSampler = sampler_state { Texture = <NormalMap>; MinFilter = Anisotropic; MagFilter = Linear; MipFilter = Linear; MaxAnisotropy = 16; }; // Light float4 AmbientColor : Color; float AmbientIntensity; float3 DiffuseDirection : LightPosition; float4 DiffuseColor : Color; float DiffuseIntensity; float4 SpecularColor : Color; float3 CameraPosition : CameraPosition; float Shininess; // The input for the VertexShader struct VertexShaderInput { float4 Position : POSITION0; float2 TexCoord : TEXCOORD0; float3 Normal : NORMAL0; float3 Binormal : BINORMAL0; float3 Tangent : TANGENT0; }; // The output from the vertex shader, used for later processing struct VertexShaderOutput { float4 Position : POSITION0; float2 TexCoord : TEXCOORD0; float3 View : TEXCOORD1; float3x3 WorldToTangentSpace : TEXCOORD2; }; // The VertexShader. VertexShaderOutput VertexShaderFunction(VertexShaderInput input, float3 Normal : NORMAL) { VertexShaderOutput output; float4 worldPosition = mul(input.Position, World); float4 viewPosition = mul(worldPosition, View); output.Position = mul(viewPosition, Projection); output.TexCoord = input.TexCoord; output.WorldToTangentSpace[0] = mul(normalize(input.Tangent), World); output.WorldToTangentSpace[1] = mul(normalize(input.Binormal), World); output.WorldToTangentSpace[2] = mul(normalize(input.Normal), World); output.View = normalize(float4(CameraPosition,1.0) - worldPosition); return output; } // The Pixel Shader float4 PixelShaderFunction(VertexShaderOutput input) : COLOR0 { float4 color = tex2D(ColorMapSampler, input.TexCoord); float3 normalMap = 2.0 *(tex2D(NormalMapSampler, input.TexCoord)) - 1.0; normalMap = normalize(mul(normalMap, input.WorldToTangentSpace)); float4 normal = float4(normalMap,1.0); float4 diffuse = saturate(dot(-DiffuseDirection,normal)); float4 reflect = normalize(2*diffuse*normal-float4(DiffuseDirection,1.0)); float4 specular = pow(saturate(dot(reflect,input.View)), Shininess); return color * AmbientColor * AmbientIntensity + color * DiffuseIntensity * DiffuseColor * diffuse + color * SpecularColor * specular; } // Techniques technique Lighting { pass Pass1 { VertexShader = compile vs_2_0 VertexShaderFunction(); PixelShader = compile ps_2_0 PixelShaderFunction(); } } Any advice? Thanks!

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• SQL SERVER – How to Roll Back SQL Server Database Changes

  - by Pinal Dave

  In a perfect scenario, no unexpected and unplanned changes occur. There are no unpleasant surprises, no inadvertent changes. However, even with all precautions and testing, there is sometimes a need to revert a structure or data change. One of the methods that can be used in this situation is to use an older database backup that has the records or database object structure you want to revert to. For this method, you have to have the adequate full database backup and a tool that will help you with comparison and synchronization is preferred. In this article, we will focus on another method: rolling back the changes. This can be done by using: An option in SQL Server Management Studio T-SQL, or ApexSQL Log The first two solutions have been described in this article The disadvantages of these methods are that you have to know when exactly the change you want to revert happened and that all transactions on the database executed in a specific time range are rolled back – the ones you want to undo and the ones you don’t. How to easily roll back SQL Server database changes using ApexSQL Log? The biggest challenge is to roll back just specific changes, not all changes that happened in a specific time range. While SQL Server Management Studio option and T-SQL read and roll forward all transactions in the transaction log files, I will show you a solution that finds and scripts only the specific changes that match your criteria. Therefore, you don’t need to worry about all other database changes that you don’t want to roll back. ApexSQL Log is a SQL Server disaster recovery tool that reads transaction logs and provides a wide range of filters that enable you to easily rollback only specific data changes. First, connect to the online database where you want to roll back the changes. Once you select the database, ApexSQL Log will show its recovery model. Note that changes can be rolled back even for a database in the Simple recovery model, when no database and transaction log backups are available. However, ApexSQL Log achieves best results when the database is in the Full recovery model and you have a chain of subsequent transaction log backups, back to the moment when the change occurred. In this example, we will use only the online transaction log. In the next step, use filters to read only the transactions that happened in a specific time range. To remove noise, it’s recommended to use as many filters as possible. Besides filtering by the time of the transaction, ApexSQL Log can filter by the operation type: Table name: As well as transaction state (committed, aborted, running, and unknown), name of the user who committed the change, specific field values, server process IDs, and transaction description. You can select only the tables affected by the changes you want to roll back. However, if you’re not certain which tables were affected, you can leave them all selected and once the results are shown in the main grid, analyze them to find the ones you to roll back. When you set the filters, you can select how to present the results. ApexSQL Log can automatically create undo or redo scripts, export the transactions into an XML, HTML, CSV, SQL, or SQL Bulk file, and create a batch file that you can use for unattended transaction log reading. In this example, I will open the results in the grid, as I want to analyze them before rolling back the transactions. The results contain information about the transaction, as well as who and when made it. For UPDATEs, ApexSQL Log shows both old and new values, so you can easily see what has happened. To create an UNDO script that rolls back the changes, select the transactions you want to roll back and click Create undo script in the menu. For the DELETE statement selected in the screenshot above, the undo script is: INSERT INTO [Sales].[PersonCreditCard] ([BusinessEntityID], [CreditCardID], [ModifiedDate]) VALUES (297, 8010, '20050901 00:00:00.000') When it comes to rolling back database changes, ApexSQL Log has a big advantage, as it rolls back only specific transactions, while leaving all other transactions that occurred at the same time range intact. That makes ApexSQL Log a good solution for rolling back inadvertent data and schema changes on your SQL Server databases. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: ApexSQL

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• What Counts For A DBA: ESP

  - by Louis Davidson

  Now I don’t want to get religious here, and I’m not going to, but what I’m going to describe in this ‘What Counts for a DBA’ installment sometimes feels like magic. Often  I will spend hours thinking about the solution to a design issue or coding problem, working diligently to try to come up with a solution and then finally just give up with the feeling that I’m not even qualified to be a data entry clerk, much less a data architect.  At this point I often take a walk (or sometimes a nap), and then it hits me. I realize that I have the answer just sitting in my brain, ready to implement.  This phenomenon is not limited to walks either; it can happen almost any time after I stop my obsession about a problem. I call this phenomena ESP (or Extra-Sensory Programming.)  Another term for this could be ‘sleeping on it’, and while the idiom tends to mean to let time pass to actively think about a problem, sleeping on a problem also lets you relax and let your brain do the work. I first noticed this back in my college days when I would play video games for hours on end. We would get stuck deep in some dungeon unable to find a way out, playing for days on end until we were beaten down tired. Once we gave up and walked away, the solution would usually be there waiting for one of us before we came back to play the next day.  Sometimes it would be in the form of a dream, and sometimes it would just be that the problem was now easy to solve when we started to play again.  While it worked great for video games, it never occurred when I studied English Literature for hours on end, or even when I worked for the same sort of frustrating hours attempting to solve a homework problem in Calculus.  I believe that the difference was that I was passionate about the video game, and certainly far less so about homework where people used the word “thou” instead of “you” or x to represent a number. This phenomenon occurs somewhat more often in my current work as a professional data programmer, because I am very passionate about SQL and love those aspects of my career choice.  Every day that I get to draw a new data model to solve a customer issue, or write a complex SELECT statement to ferret out the answer to a complex data question, is a great day. I hope it is the same for any reader of this blog.  But, unfortunately, while the day on a whole is great, a heck of a lot of noise is generated in work life. There are the typical project deadlines, along with the requisite project manager sitting on your shoulders shouting slogans to try to make you to go faster: Add in office politics, and the occasional family issues that permeate the mind, and you lose the ability to think deeply about any problem, not to mention occasionally forgetting your own name.  These office realities coupled with a difficult SQL problem staring at you from your widescreen monitor will slowly suck the life force out of your body, making it seem impossible to solve the problem This is when the walk starts; or a nap. Maybe you hide from the madness under your desk like George Costanza hides from Steinbrenner on Seinfeld.  Forget about the problem. Free your mind from the insanity of the problem and your surroundings. Then let your training and education deep in your brain take over and see if it will passively do the rest for you. If you don’t end up with a solution, the worst case scenario is that you have a bit of exercise or rest, and you won’t have heard the phrase “better is the enemy of good enough” even once…which certainly will do your brain some good. Once you stop expecting whipping your brain for information, inspiration may just strike and instead of a humdrum solution you find a solution you hadn’t even considered, almost magically. So, my beloved manager, next time you have an urgent deadline and you come across me taking a nap, creep away quietly because I’m working, doing some extra-sensory programming.

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• BI&EPM in Focus June 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  General News Thomas Kurian Discusses Oracle Exalytics, SAP HANA (replay | preso | press)  Accenture & Oracle Study: The Challenges of Corporate Financial Reporting  (link) Flash Demo: Oracle Hyperion Planning on Exalytics in the Public Sector (link) Flash Demo: OBIEE & Exalytics in Retail (link) Customers Italian Partner Alfa Sistemi implemented at Autovie Venete S.p.A. Integrates Business Intelligence and Performance Management to Improve Efficiency and Speed for Managing Public Works Projects (English version)  / Autovie Venete implementa un sistema integrato di Business Intelligence e Performance Management per migliorare l’efficienza e la tempestività dell’attività di Controlling di Commessa (Italian version). FANCL Gains 360-Degree View of Customers across Multiple Sales Channels, Reduces Reports by 75% Korea Yakult Improves Profit & Loss Analysis with Oracle Hyperion Planning and OBIEE Hill International Streamlines Forecasting, Improves Visibility into Project Productivity and Profitability Children’s Rights in Society Better Supports Organizational Mission with Advanced, Integrated, and Streamlined Business Intelligence Tools Profit: International utility Enel monitors the performance of global subsidiaries with Oracle Hyperion Applications (link) Profit: Charting a New Course: Korean Air gains altitude by leveraging its greatest asset: information (link)   Events June 12: Breaking Away from the Excel Add-In: Welcome to Hyperion Smart View 11.1.2.2 (link) June 13: Upgrading OBIEE 10g to 11g: Best Practices and Lessons Learned (performance architects) (link) June 14, The Netherlands: Strategies for Business Excellence, New Release of Oracle Hyperion EPM Suite (link) June 21: Comprehensive and Accurate Forecasting for Healthcare (link) June 26: What Exactly is Exalytics? (KPI Partners) (link) Webcast Replay: Is Your Company Able to Navigate Through Market Volatility? (link)  Webcast Replay: Is Hope and Email The Core of Your Reconciliation Process? (link) Webcast Replay: Troubleshooting EPM Reporting & Analysis 11.1.2.x  (link) Webcast Replay: Is your Organization Flying Blind when it comes to Understanding Profitability?  (link) Enterprise Performance Management Final Oracle EPM  Information Panel (CIP) survey on cost, profitability and performance reporting/scorecards is now OPEN (link) New on EPM Blog: What's Going on With IFRS? (link) How does Crystal Ball integrate with EPM Solutions? New collateral and demos on Crystal Ball Solution Factory!  (link) New Youtube Video: Business Case Analysis with Oracle Crystal Ball (link) Crystal Ball 11.1.2.2 is released! Grouped Assumptions in Sensitivity Charts, Data Filtering When Fitting Distributions and Parameter Edits When Fitting Distributions to name a few. Get full details from the online New Features Guide (link) New DRM Oracle-by-Examples now available (link) Support Blog: Hyperion Ledgerlink Sample Record and Windows 7: Now you see it, now you don’t  (link) Use Enterprise Manager FMW Control to Troubleshoot Oracle EPM 11.1.2 Family of Products (link) Business  Intelligence Whitepaper: Real-Time Operational Reporting for E-Business Suite via GoldenGate Replication to an Operational Data Store.  How Oracle enabled real-time operational reporting for its $20B services contract business with Golden Gate & OBIEE (link) KPI Partners ebook: Understanding Oracle BI Components and Repository Modeling Basics (link) “Getting Started with Oracle Endeca Information Discovery” video tutorials now available (link) Oracle BI Publisher Conversion Center: Convert from Crystal, Actuate, or Oracle Reports to Oracle BI Publisher (link) Oracle Fusion Applications: Monthly Partner Updates Webcast Replays to help BI partners understand how OBI, Essbase, BI-Apps and Fusion work together: More on Fusion CRM: Fusion Marketing More on Fusion CRM: Fusion CRM Sales Start-Up Packs and Expert Services for Implementation Partners Introducing the Oracle Fusion Accounting Hub Implementing Fusion Applications using Oracle's Composers Oracle Fusion Applications Co-Existence

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• Automated Error Reporting = More Robust Software

  - by Laila

  I would like to tell you how to revolutionize your software development process </marketing hyperbole> On a more serious note, we (Red Gate's .NET Development team) recently rolled a new tool into our development process which has made our lives dramatically easier AND improved the quality of our software, and I (& one of our developers, Alex Davies) just wanted to take a quick moment to share the love. I work with a development team that takes pride in what they ship, so we take software testing rather seriously. For every development project we run, we allocate at least one software tester for every two developers, and we never ship software without first shipping early access releases and betas to get user feedback. And therein lies the challenge -encouraging users to provide consistent, useful feedback is a headache, but without that feedback, improving the software is. tricky. Until fairly recently, we used the standard (if long-winded) approach of receiving bug reports of variable quality via email or through our support forums. If that didn't give us enough information to reproduce the problem - which was most of the time - we had to enter into a time-consuming to-and-fro conversation with the end-user, to get scrape together the data we needed to work out where the problem lay. As I'm sure you're aware, this is painfully slow. To the delight of the team, we recently got to work with SmartAssembly, which lets us embed automated exception and error reporting into our software with very little pain, and we decided to do a little dogfooding. As a result, we've have made a really handy (if perhaps slightly obvious) discovery: As soon as we release a beta, or indeed any release of software, we now get tonnes of customer feedback through automated error reports. Making this process easier for our users has dramatically increased the amount (and quality) of feedback we get. From their point of view, they get an experience similar to Microsoft's error reporting, and process is essentially idiot-proof. From our side of things, we can now react much faster to the information we get, fixing the bugs and shipping a new-and-improved release, which our users rather appreciate. Smiles and hugs all round. Even more so because, as we're use SmartAssembly's Automated Error Reporting, we get to avoid having to spend weeks building an exception reporting mechanism. It takes just a few minutes to add reporting to a project, and we get a bunch of useful information back, like a stack trace and the values of all the local variables, which we can use to fix bugs. Happily, "Automated Error Reporting = More Robust Software" can actually be read two ways: we've found that we not only ship higher quality software, but we also release within a shorter time. We can ship stable software that our users are happy to upgrade to, and we then bask in the glory of lots of positive customer feedback. Once we'd starting working with SmartAssembly, we were curious to know how widespread error reporting was as a practice. Our product manager ran a survey in autumn last year, and found that 40% of software developers never really considered deploying error reporting. Considering how we've now got plenty of experience on the subject, one of our dev guys, Alex Davies, thought we should share what we've learnt, and he's kindly offered to host a webinar on delivering robust software with Automated Error Reporting. Drawing on our own in-house development experiences, he'll cover how to add error reporting to your program, how to actually use the error reports to fix bugs (don't snigger, not everyone's as bright as you), how to customize the error report dialog that your users see, and how to automatically get log files from your users' machine. The webinar will take place on Jan 25th (that's next week). It's free to attend, but you'll still need to register to hear Alex's dulcet tones.

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