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• TalkTalk Business Succeeds with Engaging Conversations on an Eloqua platform

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “Everybody from online, CRM and data, channel management, communications, and content had to pull together to deliver one campaign and Eloqua was the glue that held it all together.” says Paul Higgins, Marketing Director, TalkTalk Business (UK, telco) in this 2'23 video. Challenges Nurturing multiple sales channels with very diverse customers. Generating leads qualified to a very high standard. Engaging a fatigued and apathetic target audience. Positioning the brand as industry thought leaders. Solutions “What’s Your Business Grade?” campaign Eloqua automated email nurture strategy Eloqua Partner Network – Stein IAS Results ROI of 20:1. 40% uplift in sales opportunities in the smaller end with a 25% reduction in costs. 20–25% increase in sales qualified leads for mid-market, corporate, and enterprise customer sets. Open rate highs of 61.84% and click to open highs of 15.97%. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Best Language for the job? Database | C++, .NET, Java

  - by Randy E

  Ok, quick overview. I'm pretty brand new to software design. I have experience reading and editing/customizing PHP things for online scripts/software; Such as CMS, Wordpress, some forum solutions. I'm about to begin my degree in Software Design, the school I'm going to will allow us to kind of focus on an area, C++, Java, or .NET. I've played around a little with VB over the past week, mostly just trying to get a slight feel for it, however nothing extensive. I've been through Herbert Schildt's "C++, A Beginner's Guide." but I was mainly reading it, not doing anything with it beyond a couple basic Console Apps (and getting frustrated with auto-close :/ ). Now, where I decide to focus more in with my degree will depend on what the best language for the job is for my first piece of software I want to develop on my own. Assume I haven't looked at any of the languages at all, please help with the following: My first piece of software will be a database program. Everything has to do with users inputting and retrieving data, and calling that data to help with another function of the software, automatically calculating billing information based on information inputted in the other portion of the program. I won't go into too many details as I'm targeting a niche that doesn't have too much competition, but the competition that is there is established. I want to offer more features, scalable solutions, and the ability to port it to an online version. Ok, basically, it is a complete case management with integrated billing for Private Investigators. I would like the case management to be able to check the Database to see if certain information has been inputted before (such as Names/SSN's), and then the billing will pull hours inputted in the case portion for investigative work, multiplying by an already inputted amount for the fee, and then calculate sales tax. I also want to provide potential clients with an easily scalable solution, that is, a basic option for start ups that costs the least amount, with no additional users, ran on one machine. A middle option with the ability to create users and place them in two groups (User or Admin), as well as adding a few additional features, ran on one machine, but this will allow it to be accessed after being mapped on a network drive. And a third option to allow the placement into 4 different groups (Investigators, Billing, Managers, Admins) and more features. And then, a couple of years after launch, a 4th option that is browser based allowing the same 4 groups to login, as well as clients (view things concerning their case, with some admin customizable objects that can be added for clients view), over the internet. The only licensing security I would like to employ right off the bat will be serial key generated after ordering online (received in an email after the successful purchase). The program will access a database stored on a server periodically to verify license. I would like it to be able to check to make sure it's the most updated version and automatically update if not.

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• Becoming the well-integrated content company (and combating AIUTLVFS)

  - by Lance Shaw

  Every single day, each of us create more and more content. Sometimes it is brand new material and many times it is iterations of existing content, but no one would argue that information and content growth is growing at an almost exponential rate. With all this content being created and stored, a number of problems naturally arise. One of the most common issues that users run into is "Am I Using The Latest Version of this File Syndrome", or AIUTLVFS. This insidious syndrome is all too common and results in ineffective, poor or downright wrong business decisions being made.  When content or files are unavailable or incorrect within the scope of key business processes, the chance for erroneous and costly business decisions is magnified even further. For many companies, the ideal scenario is to be able to connect multiple business systems, both old and new, into one common content repository.  Not only does this reduce content duplication, it also helps guarantee that everyone in various departments is working off the proverbial "same page".  Sounds simple - but for many organizations, the proliferation of file shares, SharePoint sites, and other storage silos of content keep the dream of a more efficient business a distant one. We've created some online assets to help you in your evaluation and eventual improvement of your current content management and delivery systems. Take a few minutes to check out our Online Assessment Tool.  It's quick, easy and just might provide you with insights into how you can improve your current content ecosystem. While you are there, check out our new Infographic that outlines common issues faced by companies today. Feel free to save our informative Infographic PDF and share it with business colleagues and your management to help them understand the business costs and impact of inaction. Together we can stop AIUTLVFS in its tracks and run our businesses more effectively than ever. Additionally, we hope you will take a few minutes to visit our new and informative webpages dedicated to the value of a well connected, fully integrated content management system. It's a great place to learn more about how integrating WebCenter Content into your infrastructure can lower your operational costs while boosting process and worker efficiency.

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• How exactly is Google Webmaster Tools measuring "Site Performance"?

  - by Rémi

  I've been working for two months now on improving our response time (mainly server side) on a new forum (a brand new product on a technical point of view) we've launched in Germany a few month ago and I'm a lot surprised by the results I get. I monitor our response time using Apache logs and our own implementation of Boomerang beacon. Using my stats, I can see that our new product responds in about 680 ms where our old product was responding in about 1050 ms. On the other side, Google Webmaster Tool tells us that our pages have an average reponse time of about 1500 ms today where it was 700 three months ago with our old product. I've figured that GWT was taking client side metrics into account so I've added some measures on our Boomerang beacon and everything looks just fine. I've also ran some random pages on ySlow and Google's Page Speed and everything looks better than it was before. We event have a 82% on Google's Page Speed tool which is quite cool for a site with some ads in it :) Lately, we have signed a deal with Akamai to use two of their products : CDN for our static files (we were using another CDN before but it wasn't very effective) and RMA to improve Networks routes. We have also introduced a new agressive cache mecanism to ensure that most of the pages served to crawlers are cached by our memcache grid. After checking my metrics, it seems that this changes have improved from 650ms to about 500ms, which is good (still not great but it is definitly an improvement). But webmaster tools continues to report an increasing average response time where we see it decreasing in the same time. Have you ever had the same kind of wierd behavior on your sites while doing performance improvements ? Do you have any idea how to monitor the same thing Google does with Site Performance in Google Webmaster Tools so that we could improve our site and constantly check if it is what Google wants ? Edit 2011/07/26 : Thanks for your answers guys ! Nevertheless, I was not precise enough. The main issue we have is not with the Site Performance page but with the Crawl Stats one for now. We probably found an issue on our side with some very slow pages (around 3000 ms !!) and we are trying to fix them. I'll keep you posted as soon I'll have some infos. Thanks again !

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• What does the Spring framework do? Should I use it? Why or why not?

  - by sangfroid

  So, I'm starting a brand-new project in Java, and am considering using Spring. Why am I considering Spring? Because lots of people tell me I should use Spring! Seriously, any time I've tried to get people to explain what exactly Spring is or what it does, they can never give me a straight answer. I've checked the intros on the SpringSource site, and they're either really complicated or really tutorial-focused, and none of them give me a good idea of why I should be using it, or how it will make my life easier. Sometimes people throw around the term "dependency injection", which just confuses me even more, because I think I have a different understanding of what that term means. Anyway, here's a little about my background and my app : Been developing in Java for a while, doing back-end web development. Yes, I do a ton of unit testing. To facilitate this, I typically make (at least) two versions of a method : one that uses instance variables, and one that only uses variables that are passed in to the method. The one that uses instance variables calls the other one, supplying the instance variables. When it comes time to unit test, I use Mockito to mock up the objects and then make calls to the method that doesn't use instance variables. This is what I've always understood "dependency injection" to be. My app is pretty simple, from a CS perspective. Small project, 1-2 developers to start with. Mostly CRUD-type operations with a a bunch of search thrown in. Basically a bunch of RESTful web services, plus a web front-end and then eventually some mobile clients. I'm thinking of doing the front-end in straight HTML/CSS/JS/JQuery, so no real plans to use JSP. Using Hibernate as an ORM, and Jersey to implement the webservices. I've already started coding, and am really eager to get a demo out there that I can shop around and see if anyone wants to invest. So obviously time is of the essence. I understand Spring has quite the learning curve, plus it looks like it necessitates a whole bunch of XML configuration, which I typically try to avoid like the plague. But if it can make my life easier and (especially) if make it can make development and testing faster, I'm willing to bite the bullet and learn Spring. So please. Educate me. Should I use Spring? Why or why not?

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• How to suggest using an ORM instead of stored procedures?

  - by Wayne M

  I work at a company that only uses stored procedures for all data access, which makes it very annoying to keep our local databases in sync as every commit we have to run new procs. I have used some basic ORMs in the past and I find the experience much better and cleaner. I'd like to suggest to the development manager and rest of the team that we look into using an ORM Of some kind for future development (the rest of the team are only familiar with stored procedures and have never used anything else). The current architecture is .NET 3.5 written like .NET 1.1, with "god classes" that use a strange implementation of ActiveRecord and return untyped DataSets which are looped over in code-behind files - the classes work something like this: class Foo { public bool LoadFoo() { bool blnResult = false; if (this.FooID == 0) { throw new Exception("FooID must be set before calling this method."); } DataSet ds = // ... call to Sproc if (ds.Tables[0].Rows.Count > 0) { foo.FooName = ds.Tables[0].Rows[0]["FooName"].ToString(); // other properties set blnResult = true; } return blnResult; } } // Consumer Foo foo = new Foo(); foo.FooID = 1234; foo.LoadFoo(); // do stuff with foo... There is pretty much no application of any design patterns. There are no tests whatsoever (nobody else knows how to write unit tests, and testing is done through manually loading up the website and poking around). Looking through our database we have: 199 tables, 13 views, a whopping 926 stored procedures and 93 functions. About 30 or so tables are used for batch jobs or external things, the remainder are used in our core application. Is it even worth pursuing a different approach in this scenario? I'm talking about moving forward only since we aren't allowed to refactor the existing code since "it works" so we cannot change the existing classes to use an ORM, but I don't know how often we add brand new modules instead of adding to/fixing current modules so I'm not sure if an ORM is the right approach (too much invested in stored procedures and DataSets). If it is the right choice, how should I present the case for using one? Off the top of my head the only benefits I can think of is having cleaner code (although it might not be, since the current architecture isn't built with ORMs in mind so we would basically be jury-rigging ORMs on to future modules but the old ones would still be using the DataSets) and less hassle to have to remember what procedure scripts have been run and which need to be run, etc. but that's it, and I don't know how compelling an argument that would be. Maintainability is another concern but one that nobody except me seems to be concerned about.

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• Ubuntu is booting on acer e1-510 laptop, but screen displays nothing

  - by user287602

  Tried loading ubuntu 12.04 (32-bit as well 64 bit) through bootable usb , on a brand new 64-bit acer E1-510 laptop. It shows the 'Try ubuntu without installing screen' and I selected that option. But instead of showing ubuntu's logo(which implies it is loading). I get a blank screen. The screen is on, but it shows nothing. I tried the same on an old model laptop acer aspire 5738 and it worked like a charm. However, I realized that Ubuntu is actually booting on E1-510 and only the display is not working. How did I arrive at this conclusion? When I select on 'Try ubuntu without installing screen', after about 8-10 seconds I see that the WiFi indicator light on the laptop panel switches on(just like when we boot up a Windows OS or even Ubuntu ). I got an idea that the system booted Ubuntu. To confirm this, I tried to adjust volume using keyboard shortcuts. Voila, I can hear the sound of adjusting volume! That means it has already booted Ubuntu. I confirmed this with another step. I pressed the power button once and after two seconds I pressed ENTER. It began the process of switching off and within 5 seconds the laptop was powered off. You may ask, Why is this a confirmation that Ubuntu has booted? This is because in Ubuntu when you press on power button, a dialog box opens with shut down, restart, suspend option- and the shut down option is already selected by default; so all I have to do is press ENTER to shut down. This again proved that Ubuntu was indeed up and running. Unlike previous 'AskUbunutu' posts about Acer e1-510, I must mention that my laptop came WITH the Legacy BIOS mode, so its not really a problem to boot ubuntu from a bootable pendrive. Only the screen is not working. In case you need to know, I am running Windows 7-Ultimate 64 bit on acer e1-510.

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• Can't install alternate CD from USB?

  - by mattias

  Hi im trying to install ubuntu 12.04 with full hard disk encryption. After downloading and installing the Ubuntu live CD, I learned that truecrypt doesnt support full disk encryption on linux. I also learned that the best way to get "nearly full disk encryption" on ubuntu is by installing it from the alternate install CD. I tried that, but something is wrong with my CD reader/burner so it doesnt boot up when i insert the cd. My thought here was to take the .iso that I downloaded on my unencrypted Ubuntu system, use Unetbootin to make the usb drive. The usb drive used for this is exactly the same brand as one that I know has worked with a previous ubuntu live system on the same computer. I also used unetbootin for that usb, but I created it from windows that time. The usb stick boots up fine and i get through the first couple of steps in the installation process. However, After a while I get a "box" with the following error message "Load Installer components from CD" There was a problem reading data from the CD-ROM. Please make sure it is in the drive. If retrying does not work, you should check the integrity of your CD-ROM. "Failed to copy file from CD-ROM. Retry? " Then I cant get any further. I googled a lot and found this page which seems to tackle this very problem: http://www.dotkam.com/2010/11/29/ins...mage-from-usb/ I tried to do what it said. After pressing TAB, I wrote : cdrom-detect/try-usb=true without quotes because that's what i think is right. When I press TAB, there already is a text saying : /ubnkern initrd=/ubninit vga=788 -- quiet which can be removed. I have tried to both delete the text before the "--" and just inserting cdrom-detect/try-usb=true before it. Any idea of what can be wrong? I would like to do a full system encryption, or as full as it is possible. I dont want to just encrypt my /home folder. Maybe this isn't the easiest way. I use SanDisk usb sticks. I know there is a problem with U3 launcher on some SanDisks, but I never had to remove U3 before from similar disks, and the alternate install does boot up, so I dont think using U3 removal would help me. Any help or indication to an easier way to do this would be appreciated

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• Showrooming: What's the big deal?

  - by David Dorf

  There's been lots of chatter recently on how retailers will combat showrooming this holiday season.  Best Buy and Target, for example, plan to price-match certain online sites.  But from my perspective, the whole showrooming concept is overblown.  Yes, mobile phones make is easier to comparison-shop, but consumers have been doing that all along.  Retailers have to work hard to merchandise their stores with the right products at the right price with the right promotions.  Its Retail 101. Yeah ok, many websites don't have to charge tax so they have an advantage, but they also have to cover shipping costs. Brick-and-mortar stores have the opportunity to provide expertise, fit, and instant gratification all of which are pretty big advantages. I see lots of studies that claim a large percentage of shoppers are showrooming.  Now I don't do much shopping, but when I do I rarely see anyone scanning UPC codes in the aisles.  If you dig into those studies, the question is usually something like, "have you used your mobile phone to price compare while shopping in the last year."  Well yeah, I did it once -- out of the 20 shopping trips.  And by the way, the in-store price was close enough to just buy the item.  Based on casual observation and informal surveys of friends, showrooming is not the modus-operandi for today's busy shoppers. I never see people showrooming in grocery stores, and most people don't bother for fashion.  For big purchases like appliances and furniture, I bet most people do their research online before entering the store.  The cases where I've done it was to see if a promotion was in fact a good deal.  Or even to make sure the in-store price is the same as the online price for the same brand. So, if you think you're a victim of showrooming, I suggest you look at the bigger picture.  Are you providing an engaging store experience?  Are you allowing customers to shop the way they want to shop, using various touchpoints?  Are you monitoring the competition to ensure prices are competitive?  Are your promotions attracting the right customers? Hubert Jolly, CEO of Best Buy, recently commented that showrooming might just get more people into his stores. "Once customers are in our stores, they're ours to lose."

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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• Arçelik A.S. Uses Advanced Analytics to Improve Product Development

  - by Sylvie MacKenzie, PMP

  "Oracle’s Primavera P6 Enterprise Project Portfolio Management’s advanced analytics gives us better insight into the product development process by helping us to identify potential roadblocks.” – Iffet Iyigun Meydanli, Innovation and System Development Manager, R&D Center, Arçelik A.S. Founded in 1955, Arçelik A.S. is now the leading household appliance manufacturer in Turkey, and the third-largest household appliance company in Europe. It operates 14 production facilities in five countries (Turkey, Romania, Russia, China, and South Africa), with international sales and marketing offices in 20 countries. Additionally, the company manages 10 brands (Arçelik, Beko, Grundig, Blomberg, Elektrabregenz, Arctic, Leisure, Flavel, Defy, and Altus). The company has a household presence in more than 100 countries, including China and the United States. Arçelik’s Beko brand is among the top-10 household appliance brands in world, as a market leader for refrigerators, freezers, and washing machines in the United Kingdom. Arçelik implemented Oracle’s Primavera P6 Enterprise Project Portfolio Management for improved management of its design and manufacturing projects. With the solution, Arelik has improved its research and development (R&D) with the ability to evaluate technology risks when planning its projects. Also, it is now more easy to make plans for several locations, monitor all resources, and plan for future projects.  Challenges Improve monitoring of R&D resources?including human resources and critical laboratory equipment?to optimize management of the company’s R&D project portfolio Establish a transparent project platform to enable better product and process planning, gain insight into product performance, and facilitate advanced analytics that support R&D and overall business decisions Identify potential roadblocks for better risk management Solutions Worked with Oracle Partner PRM to implement Oracle’s Primavera P6 Enterprise Project Portfolio Management to manage the entire household-appliance, R&D project portfolio lifecycle, enabling managers and project leaders to better track and monitor resources and deliverables in real time Improved risk analysis and evaluation abilities for R&D projects Supported long-term planning needs Used advanced reporting features to capture data needed for budgeting and other project details, including employee performance evaluations Improved monitoring abilities and insight into the overall performance of products postproduction Enabled flexible, fast, and customized reporting with the P6 dashboard on a centralized platform to meet custom reporting needs for project leaders and support on-time and on-budget deliverables Integrated with other corporate departments, such as accounts payable, to upload project invoice data into the Primavera solution and the company’s e-mail system, so that project leaders will be alerted about milestones and other project related information Partner“Oracle Partner PRM provided us with a quick, reliable, and solution-focused approach to its support,” said Iffet Iyigun Meydanli, innovation and system development manager, R&D Center, Arçelik A.S. “The company’s service covered the entire spectrum of our needs, including implementation, training, configuration, problem solving, and integration.”

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• Why wifi doesn't work in this case?

  - by xRobot

  I have a brand new notebook where I have installed Windows 7 and Ubuntu 12.04 LTS 64bit in dual boot. In windows 7 wifi works but in Ubuntu not. Could you help me please ? iwconfig lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:off eth0 no wireless extensions. lshw -C network *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:01:00.0 logical name: eth0 version: 07 serial: b4:b5:1f:1b:9a:56 size: 10Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8168e-3_0.0.4 03/27/12 latency=0 link=no multicast=yes port=MII speed=10Mbit/s resources: irq:41 ioport:3000(size=256) memory:c2404000-c2404fff memory:c2400000-c2403fff *-network description: Wireless interface product: Ralink corp. vendor: Ralink corp. physical id: 0 bus info: pci@0000:02:00.0 logical name: wlan0 version: 00 serial: 84:4b:f4:0a:3a:22 width: 32 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=rt2800pci driverversion=3.2.0-31-generic firmware=0.34 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:18 memory:c2500000-c250ffff lspci | grep -i net 01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 07) 02:00.0 Network controller: Ralink corp. Device 539a iwlist scan lo Interface doesn't support scanning. wlan0 Interface doesn't support scanning : Device or resource busy eth0 Interface doesn't support scanning. lsmod Module Size Used by rfcomm 47604 0 bnep 18281 2 bluetooth 180104 10 rfcomm,bnep parport_pc 32866 0 ppdev 17113 0 snd_hda_codec_hdmi 32474 1 snd_hda_codec_realtek 224173 1 joydev 17693 0 hp_wmi 18092 0 sparse_keymap 13890 1 hp_wmi snd_hda_intel 33773 3 snd_hda_codec 127706 3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel snd_hwdep 13668 1 snd_hda_codec snd_pcm 97188 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec snd_seq_midi 13324 0 snd_rawmidi 30748 1 snd_seq_midi snd_seq_midi_event 14899 1 snd_seq_midi snd_seq 61896 2 snd_seq_midi,snd_seq_midi_event snd_timer 29990 2 snd_pcm,snd_seq snd_seq_device 14540 3 snd_seq_midi,snd_rawmidi,snd_seq psmouse 97362 0 snd 78855 16 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device arc4 12529 2 rt2800pci 18715 0 rt2800lib 58925 1 rt2800pci crc_ccitt 12667 1 rt2800lib rt2x00pci 14577 1 rt2800pci rt2x00lib 51144 3 rt2800pci,rt2800lib,rt2x00pci mac80211 506816 3 rt2800lib,rt2x00pci,rt2x00lib soundcore 15091 1 snd mac_hid 13253 0 uvcvideo 72627 0 videodev 98259 1 uvcvideo v4l2_compat_ioctl32 17128 1 videodev wmi 19256 1 hp_wmi i915 473240 3 cfg80211 205544 2 rt2x00lib,mac80211 eeprom_93cx6 12725 1 rt2800pci drm_kms_helper 46978 1 i915 drm 242038 4 i915,drm_kms_helper i2c_algo_bit 13423 1 i915 snd_page_alloc 18529 2 snd_hda_intel,snd_pcm mei 41616 0 serio_raw 13211 0 video 19596 1 i915 lp 17799 0 parport 46562 3 parport_pc,ppdev,lp usbhid 47199 0 hid 99559 1 usbhid r8169 62099 0 rfkill list: # rfkill list 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no 1: hp-wifi: Wireless LAN Soft blocked: no Hard blocked: no

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• New computer hangs on shutdown/reboot, how to troubleshoot?

  - by Torben Gundtofte-Bruun

  My system is working perfectly but it freezes during shutdown/reboot/suspend/hibernate: All windows and the menu bar disappear but the desktop wallpaper remains. It doesn't even show the shutdown screen (the one with the animated dots) where I could hit ESC and watch the shutdown console text. The system is brand-new and fully updated using Update Manager. How can I determine what is causing the freeze? Is there a log I can investigate? How can I fix this? I see no obvious cause of the freeze. The only USB attachment is a mouse/keyboard; I don't have any external storage attached; and I don't have any programs running (the machine freezes even when doing shutdown right from the login screen). What I've tried so far: Based on other questions (this, this, and this) that suggest some ACPI settings, I've tried sudo shutdown -h now to see whether the shutdown console text display offers any hints, but the system doesn't even get that far - it still freezes while the screen shown the desktop background image, without any toolbars. Only sudo shutdown --force works, but that's not a solution. Editing the grub menu to add acpi=off to the kernel didn't help. I guess there's not much point in trying the other (lesser) ACPI suggestions? Adding noapic to the grub entry had no discernible effect. Adding nolapic instead did something (I had removed the quiet option) - the system managed to continue further with the shutdown, right until the line Checking for running unattended-upgrades: which were the last characters on the screen. I've also checked the system BIOS, especially regarding power options, but didn't see anything out of the ordinary. Switching the BIOS standby setting from S3 to S1 didn't help. The standby setting can't be disabled, and there are no other ACPI-related settings AFAIK. BIOS reset didn't help. Not surprised; hadn't changed anything. I tried going to a virtual console (CtrlAltF1) as suggested by djeikyb and from there did a shutdown -h now and it froze there too, after this console output. I didn't try killing processes one at a time because I'm still too newbie to figure out how to do that. Booting with kernel 2.6.35.22 rather than 2.6.35.25 didn't help. Disabling the Nvidia drivers didn't help. Booting from Live CD (USB stick in fact) didn't help; it freezes the same way. Booting from Live CD, with acpi=off noapic nolapic didn't help either. Neither did just nolapic. So evidently this is not some custom setting in my install, but some sort of basic issue. MemTest competed in 1 hour without errors.

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• New Features Of WordPress 3.3 You Must Know

  - by Gopinath

  After months of beta testing, WordPress 3.3 version is going to be released at the end of this month. There are several new features packed in the new version and few of them are going to excite WordPress admins. In this post we are going to discuss about the exciting new features. 1. Drag and Drop Media Uploads One of the biggest improvements in this version of WordPress is it’s all new media uploader. Now you can upload multiple files by just dragging & dropping, instantly resize  the images and filter files by their type. The media upload sports a brand new look WordPress adopted the Pupload plugin to power its media uploader component and it’s written by the same team who created the popular TinyMCE editor plugin. 2. Improved Admin Bar(Toolbar) The admin bar or newly called toolbar has got handful of makeovers. The not so much used items like Search box and other elements are removed to make sure that the bar is not clumsy. The user menu and the related options are moved to the right like how we see in Google’s user bar. Also there are few changes to the colour of the bar to make it more eye friendly. 3. Fly out Admin Menus All the left side bar menus of WordPress admin are now sports a fly out menu style to save a click. In the previous versions if you want to access a sub menu on the left side bar, you need to first click on the category and then choose the menu item from the expanded list. Now on just mouse over you will see a flyout of menu items. 4. Adaptive Admin – Layout Auto Adjust To Fit Various Devices If you own an iPad or any other so called tablets then you are going to love this feature. The admin site of WordPress has got a lot more friendly with tablets and smartphones. WordPress now auto adjusts layout to fit the device through which you are accessing the admin site.  Accessing admin dashboard on your tablets is going to be more fun. 5. Other Features Now that we have read the most useful 4 features here is a small list of other features that may interest you Nice Tooltips are displayed where ever possible to help the newbies to understand the usage of admin site Responsive Layouts jQuery 1.7 and jQuery UI 1.8.16 are the power horses of WordPress Performance improvements This article titled,New Features Of WordPress 3.3 You Must Know, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• Learning by doing (and programming by trial and error)

  - by AlexBottoni

  How do you learn a new platform/toolkit while producing working code and keeping your codebase clean? When I know what I can do with the underlying platform and toolkit, I usually do this: I create a new branch (with GIT, in my case) I write a few unit tests (with JUnit, for example) I write my code until it passes my tests So far, so good. The problem is that very often I do not know what I can do with the toolkit because it is brand new to me. I work as a consulant so I cannot have my preferred language/platform/toolkit. I have to cope with whatever the customer uses for the task at hand. Most often, I have to deal (often in a hurry) with a large toolkit that I know very little so I'm forced to "learn by doing" (actually, programming by "trial and error") and this makes me anxious. Please note that, at some point in the learning process, usually I already have: read one or more five-stars books followed one or more web tutorials (writing working code a line at a time) created a couple of small experimental projects with my IDE (IntelliJ IDEA, at the moment. I use Eclipse, Netbeans and others, as well.) Despite all my efforts, at this point usually I can just have a coarse understanding of the platform/toolkit I have to use. I cannot yet grasp each and every detail. This means that each and every new feature that involves some data preparation and some non-trivial algorithm is a pain to implement and requires a lot of trial-and-error. Unfortunately, working by trial-and-error is neither safe nor easy. Actually, this is the phase that makes me most anxious: experimenting with a new toolkit while producing working code and keeping my codebase clean. Usually, at this stage I cannot use the Eclipse Scrapbook because the code I have to write is already too large and complex for this small tool. In the same way, I cannot use any more an indipendent small project for my experiments because I need to try the new code in place. I can just write my code in place and rely on GIT for a safe bail-out. This makes me anxious because this kind of intertwined, half-ripe code can rapidly become incredibly hard to manage. How do you face this phase of the development process? How do you learn-by-doing without making a mess of your codebase? Any tips&tricks, best practice or something like that?

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• 5 Step Procedure for Android Deployment with NetBeans IDE

  - by Geertjan

  I'm finding that it's so simple to deploy apps to Android that I'm not needing to use the Android emulator at all, haven't been able to figure out how it works anyway (big blinky screen pops up that I don't know what to do with). I just simply deploy the app straight to Android, try it out there, and then uninstall it, if needed. The whole process (only step 4 and 5 below need to be done for each deployment iteration, after you've done steps 1, 2, and 3 once to set up the deployment environment), takes a few seconds. Here's what I do: On Android, go to Settings | Applications. Check "Unknown sources". In "Development", check "USB debugging". Connect Android to your computer via a USB cable. Start up NetBeans IDE, with NBAndroid installed, as described yesterday. and create your "Hello World" app. Right-click the project in the IDE and choose "Export Signed Android Package". Create a new keystore, or choose an existing one, via the wizard that appears. At the end of the wizard (would be nice if NBAndroid would let you set up a keystore once and then reuse it for all your projects, without needing to work through the whole wizard step by step each time), you'll have a new release APK file (Android deployment archive) in the project's 'bin' folder, which you can see in the Files window. Go to the command line (would be nice if NBAndroid were to support adb, would mean I wouldn't need the command line at all), browse to the location of the APK file above. Type "adb install helloworld-release.apk" or whatever the APK file is called. You should see a "Success" message in the command line. Now the application is installed. On your Android, go to "Applications", and there you'll see your brand new app. Then try it out there and delete it if you're not happy with it. After you've made a change in your app, simply repeat step 4 and 5, i.e., create a new APK and install it via adb. Step 4 and 5 take a couple of seconds. And, given that it's all so simple, I don't see the value of the Android emulator, at all.

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• Moms on Mobile: Are They Way Ahead of You?

  - by Mike Stiles

  You may have no idea how much and how fast moms are embracing mobile. Of all the demographics that can be targeted by marketers, moms have always been at or near the top of the list. And why not? They’re running households, they’re all over town, they’re making buying decisions, and they’re influencing family and friends. They, out of necessity, become masters of efficiency and time management. So when a technology tool, like mobile, comes along that assists with that efficiency and time management, we would obviously expect them to take advantage of it. So if it’s obvious, why are so many big, sophisticated brands left choking on the dust of moms who have zoomed past them in the adoption of mobile, and social on mobile? Let’s break down some hard truths as presented by a Mojiava report: -Moms spend 6.1 hours per day on average on their smartphones – more than magazines, TV or radio. -46% took action after seeing a mobile ad. -51% self-identify as “addicted” to their smartphone. -Households with an income of $25K-$50K have about the same mobile penetration among moms as those with incomes of $50K-$75K. So mobile is regarded as a necessity for middle-class moms. -Even moms without smartphones spend 2.5 hours on average per day on some connected mobile device. -Of moms with such devices, 9.8% have an iPad, 9.5% a Kindle and 5.7% an iPod Touch. -Of tablet-owning moms, 97% bought something using their tablet in the last month. -31% spend over 10 hours per week on their tablet, but less than 2 hours per week on their PCs. -62% of connected moms use shopping apps. -46% want to get info on their mobile while in a store. -Half of connected moms use social on their mobile. And they’re engaged. 81% are brand fans, 86% post updates, and 84% comment. If women and moms are one of your primary targets and you find yourself with no strong social channels where content is driving engagement and relationship-building, with sites not optimized for mobile, or with no tablet or smartphone apps, you have been solidly left behind by your customers and prospects. And their adoption of mobile and social on mobile is only exponentially speeding up, not slowing down. How much sense does it make when your customer is ready to act on your mobile ad, wants to user your iPad app to buy something from you, wants to be your fan on Facebook, wants to get messages and deals from you while they’re in your store…but you’re completely absent? I’ll help you cheat on the test by giving you the answer…no sense at all. Catch up to momma.

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• Ubuntu 12.4.1 failing in vm both Vbox and Vmware on new HP Envy 4t-1000

  - by Chas

  Brand new to Linux, getting frustrated trying to get an environment up with Ubuntu. My primary goal is to learn Linux and Apache/PHP development. I need to keep my Windows OS as main on my machine for work, so i'm trying to virtualize Ubuntu 12.4.1 without luck (many attempts). I have a new HP Envy 4t-1000 with 16gb ram, and 32 gb ssd caching with 500gb spindle hard drive. Graphics card is an Intel HD 3000 with AMD Radeon 7670M. With installing Ubuntu desktop in VBox, I'm getting this result: https://forums.virtualbox.org/viewtopic.php?f=6&t=51939 With VMware workstation 7 (patched), I complete the install of Ubuntu, it reboots, purple desktop briefly flashes then it drops to command line. I bought a beginning Ubuntu book, and it recommends trying to manually configure graphics if this happens. So I tried doing a safe boot holding shift - I get to the first screen (GRUB) loads fine, and I choose recovery mode. After choosing the recovery mode, I get the recovery mode options, and can arrow down to what the book suggests 'Run in fail safe graphic mode.' Once I select this option, I get a black screen with a large white dialogue box, at the top it says "The system is running in low-graphics mode. Your screen, graphics card, and input device settings could not be detected correctly. You will need to configure these yourself." Then there is an ok button way down at the bottom. When I select 'ok' I get a menu for a few options, book recommended 'reconfigure graphics.' When I try this, I get a menu of two options: 1) "Use generic (default) configuration or 2) use backup. I've tried both options several times, hitting ok just refreshes screen and nothing more. Rebooting at this point just goes back to command line as before. I don't know what to do at this point, I've spent too many hours this weekend trying in both VBox and VMware to get Ubuntu going. Isn't there like a very basic graphic display or something I can use to at least get into the desktop? I explored the GRUB some more, and tried to look at the startup and xserver logs - both are blank. No help there I guess? When I try to choose 'Edit the configuration file, then 'ok' screen just refreshes on same menu options, nothing happens. thx for any advice. I really need to focus on learning Linux, Apache and PHP, so perhaps Ubuntu just won't work on my hardware? Any other suggestions? I will need to virtualize - THANKS for any help/advice.

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• "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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• ADF Real World Developers Guide Book Review

  - by Grant Ronald

  I'm half way through my review of "Oracle ADF Real World Developer's Guide" by Jobinesh Purushothaman - unfortunately some work deadlines de-railed me from having completed my review by now but here goes.  First thing, Jobinesh works in the Oracle Product Management team with me, so is a colleague. That declaration aside, its clear that this is someone who has done the "real world" side of ADF development and that comes out in the book. In this book he addresses both the newbies and the experience developers alike.  He introduces the ADF building blocks like entity objects and view obejcts, but also goes into some of the nitty gritty details as well.  There is a pro and con to this approach; having only just learned about an entity or view object, you might then be blown away by some of the lower details of coding or lifecycle.  In that respect, you might consider this a book which you could read 3 or 4 times; maybe skipping some elements in the first read but on the next read you have a better grounding to learn the more advanced topics. One of the key issues he addresses is breaking down what happens behind the scenes.  At first, this may not seem important since you trust the framework to do everything for you - but having an understanding of what goes on is essential as you move through development.  For example, page 58 he explains the full lifecycle of what happens when you execute a query.  I think this is a great feature of his book. You see this elsewhere, for example he explains the full lifecycle of what goes on when a page is accessed : which files are involved,the JSF lifecycle etc. He also sprinkes the book with some best practices and advice which go beyond the standard features of ADF and really hits the mark in terms of "real world" advice. So in summary, this is a great ADF book, well written and covering a mass of information.  If you are brand new to ADF its still valid given it does start with the basics.  But you might want to read the book 2 or 3 times, skipping the advanced stuff on the first read.  For those who have some basics already then its going to be an awesome way to cement your knowledge and take it to the next levels.  And for the ADF experts, you are still going to pick up some great ADF nuggets.  Advice: every ADF developer should have one!

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• stuck in busybox after update

  - by Lyra500

  I should start out by saying that I am not very tech savvy and have done my best to understand what is going on here from reading other people's posts and have fumbled my way through several attempted fixes without getting anywhere... I run ubuntu 12.04 on an admittedly cheap laptop from ebuyer and in spite of being cheap and not a brand laptop I have never had any major problems with it. Since updating to 12.04 when it was released the boot-up process has always been slow. Logging in takes about 30secs longer than it used to and if I closed my laptop and opened it again instead of being met with a login screen I'd be met with a black screen with a white mouse. As all of these problems had a behavior-changing fix (don't close laptop, patiently wait for login, etc.) I didn't think of reporting any of the issues. Last night when the update manager prompted me that there were updates available I duly did them as I usually do. At the time a bug report came up and I cannot remember what it said but I reported the bug as I was prompted to do. Then this morning when I started up my laptop it went through the usual sequence, GRUB, purple screen with 'ubuntu' etc. and then when it tried to boot up it went into BusyBox and I have not been able to do anything to solve this. I have tried going into the GRUB menu and starting previous versions but I come to the same point - busybox. I have borrowed another rather elderly laptop with Windows Vista to try and download Boot Repair and Ubuntu and burn them onto CD. I tried downloading boot repair five times, to laptop, CD and USB. Every time it would download and burn fine but then the windows laptop would tell me that 1% did not download properly and my laptop would not run the USB or CD upon booting. I then tried to download ubuntu and make a livecd, twice, but again was told that 1% did not download properly and again my laptop will not run ubuntu from the CD upon booting even if/when I went into the f2 menu and changed the menu priority (if that's what you call it) for booting up to make sure it was definitely trying the USB/CD first. This is the message I get from busybox: BusyBox v1.18.5 (Ubuntu 1:1.18.5-1ubuntu4) built-in shell (ash) Enter 'help' for a list of built-in commands I have tried 'exit' but it mentions things about 'kernal panic' and 'tried to quit init!' and 'can't find /root/dev/console : no such file'. I know that the problem is probably caused by a problem with a kernal caused by the update last night, but I couldn't honestly tell you exactly what was updated and without being able to boot from a livecd I'm not sure how to go about fixing this. As I said, I am not tech savvy and have done what I can to try and find a solution to the problem but I'm starting to feel like I'm out of options. Does anyone have any ideas?

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• Wifi problems with Ubuntu 13.10

  - by Sparrowhawk4

  I should probably say straight off that I am brand new to Ubuntu. I installed 13.10 alongside Windows 7 a couple of days ago and I've managed to clear up all the little problems, apart from with the wifi. My internet is fine using an ethernet cable. I can connect to the wifi, and it tells me that the signal is good, but for the vast majority of the time I can't load anything, and system monitor tells me that I am sending and receiving nothing. The problem is somewhere in Ubuntu. It works fine on Windows 7, my Android phone and all of my flatmates laptops. I know I'm not the only one with this problem, but the fixes I've seen either don't work or I don't understand them enough to carry them out. Help? EDIT: from lspci command as requested 00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07) 00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07) 00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07) 00:1a.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03) 00:1a.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03) 00:1a.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03) 00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03) 00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03) 00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03) 00:1d.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03) 00:1d.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03) 00:1d.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03) 00:1d.3 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03) 00:1d.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03) 00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93) 00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03) 00:1f.2 SATA controller: Intel Corporation 82801IBM/IEM (ICH9M/ICH9M-E) 4 port SATA Controller [AHCI mode] (rev 03) 00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03) 00:1f.6 Signal processing controller: Intel Corporation 82801I (ICH9 Family) Thermal Subsystem (rev 03) 02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8191SEvA Wireless LAN Controller (rev 10) 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)

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• Dell VRTX - slow cluster shared storage

  - by NorbyTheGeek

  I have a brand new Dell VRTX box set up as a Failover Cluster running HA Hyper-V virtual machines. This is my first time setting up clustering, and my first time with one of these boxes, so I'm sure I've missed something. The virtual machines are experiencing high disk latency and bad performance when accessing their VHD(x) files located on a Cluster Shared Volume. The VRTX has 10 x 900 GB 10K SAS drives in RAID 6 configuration, and the VRTX has the redundant Shared PERC 8 controllers. Both blades have full access to the virtual disks. There are two M520 blades installed, each with 128 GB RAM. MPIO is configured for the PERC 8 controllers. Operating system on the blades is Server 2012 (NOT R2). The RAID 6 array is split into a small (8 GB) volume for cluster quorum witness and a large (6.5 TB) volume for a Cluster Shared Volume (mounted on the nodes as C:\ClusterStorage\Volume1) An example of slow disk access: logging into a Server 2012 VM and having Server Manager come up automatically. Disk access goes to 100%, with write speeds at 20 MB or so, read speeds of 500 KB or so, and Average Response Time of over 1000 ms, sometimes spiking at 4000-5000 ms or so. It's the latency that really worries me. Is there something specific I should look at in my configuration? It doesn't seem to matter whether I use VHD or VHDX, dynamic or static.

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• The Message Queuing service failed to join the computer's domain 'DOMAIN' Error 0xc00e0025

  - by SimonGoldstone

  Struggling to get MSMQ installed in Domain Integration mode on Windows 2012 (Azure). So far, I've provisioned a brand new Windows Server 2012 (R2) machine on the Azure platform and installed the Active Directory role and promoted the machine to a domain controller. Once the AD was in place, I then added the MSMQ feature, along with the Directory Integration add on. However, it will not install in AD integration mode. It will only work in Workgroup mode. I can verify this by running the following powershell command: New-MSMQQueue -name Queue1 -queuetype Public When I run this command, I get the following error: New-MsmqQueue : A workgroup installation computer does not support the operation. The event viewer reveals to errors in the Application log: 1. The Message Queuing service failed to join the computer's domain 'DOMAIN'. Error 0xc00e0025: 2. Message Queuing was unable to create the msmq (MSMQ Configuration) object in Active Directory Domain Services. Error c00e0025h: I'm struggling here. Any advice?

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• Word 2007 crashes on Server 2008 R2 terminal services

  - by John Rennie

  We are finding that Word 2007 (with SP2) crashes when used on a Windows 2008 R2 terminal server. Typically it crashes when you click File/Open or File/Save, but not every time. Maybe one time in four, and just to be really confusing, on a test server in my office I can't make it crash. I have just today set up a brand new shiny 2k8 R2 terminal server with as simple a setup as possible, e.g. no anti-virus to confuse things, and we're still seeing crashes. My question is has anyone else seen this, and if so any clues on what's happening? We have a support case open with Microsoft, and the MS support engineer has conceded it's happening, but has so far been unable to find the reason. On possible factor is that all the 2k8 R2 terminal servers I've seen this on have been Hyper-V VMs (running on a 2k8 R2 host). I'm about to put in a physical 2k8 R2 terminal server at the customer where we're seeing the most crashes, in case this is relevant. More news soon. Sorry if this posting seems a bit vague, but this has just bitten us and is causing a lot of pain and sleepless nights :-( If anyone can help I'll be enormously grateful! Update: we've given up and gone back to 2008 pre-R2. Both Office 2003 and 2007 both work fine now. I think there are some problems with TS in R2. Googling doesn't find much, so I thought it was just me. It's reassuring to find that someone else has seen the same problem.

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