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• Financial Management: Why Move to the Cloud?

  - by Kathryn Perry

  A guest post by Terrance Wampler, Vice President, Financials Product Strategy, Oracle I’ve spent my career designing and developing financial management systems, most of it at Oracle. Every single day I either meet with our customers or talk to them on the phone. The time is usually spent discussing various business challenges facing CFOs and Controllers, who are running Oracle’s Financials. Lately, we’ve been talking a lot about cloud computing and whether it makes sense for finance to go to the cloud. Here are some pros and cons that might help you make that decision. Let’s start with the benefits of cloud solutions. The first is savings. With cloud services, you pay only for those commodities that you use. That makes you feel like you're getting better value for your money. Plus, you can preserve your cash for your core business and you can get a better matching of expenses and revenues. So, at the top of the list is lower total cost of ownership. The second point has to do with optimization. With cloud services, you’ll need less IT infrastructure so you can optimize your IT resources for better-value, higher-end projects. This also leads to greater financial visibility, where there's a clear cost for the set of services or features replaced by cloud services. And, the last benefit is what I call acceleration. You can save money by speeding up the initialization and deployment of the project. You don't have to deal with IT infrastructure and you can start implementing right away. We did a quick survey of about 70 CFOs at the CFO Summit last month in New York City. We asked them why they were looking at cloud services, and not necessarily just for financials. The No. 1 response was perceived lower cost of ownership. But of course there are risks to consider. The first thing most people think about in the cloud is security and ownership of data. So, will your data really be safe? Can you meet your own privacy policy requirements? Do you really want your private financial data exposed? Do you trust the provider? Is what you see really your data? Do you own it or is it managed by someone else? Security is a big concern that comes with an emotional component. The next thing in the risk category is reliability. Is the provider proven? You’re taking what you have control over – for example, standards and policies and internal service level agreements – away from your IT department and giving it to someone else. Will you still be able to adapt to shifts in your business? Will the provider be able to grow with your business effectively? Reliability means having a provider that can give you the service infrastructure that you need. And then there’s performance, which has two components in terms of risk. Going forward, will the provider be able to scale the infrastructure or service level if you have new employees or new businesses? And second, will the price you negotiate and the rate you lock in cover additional costs and rising service fees? Another piece is cost. What happens if you don't get the service level you want? What if you end the service? What happens, if after a few years, you send the service out for bid and change service? Can you move your data? Can you move the applications? Do the integrations work? These are cost components people don’t always take into account. And, the final piece is the business case. The perception is that you can get started really quickly with cloud. It has a perceived lower cost of total ownership and it feels cool because it's cloud. But do you have a good business case for moving to the cloud? Your total cost of ownership is over three years; then you’ll renew it, so your TCO is six years. Have you compared that to other internal services that you’re offering? You might already have product that you can run this new business or division on. In that same survey at the CFO Summit, the execs thought the biggest perceived risks were security of data, ability to move data back, and the ability to create a business case to actually justify the risks. So that’s the list of pros and cons. Not to leave you hanging, I will do another post on how to balance these pros and cons and make the right decision for your business.

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• Override an IOCTL Handler in PQOAL

  - by Kate Moss' Big Fan

  When porting or creating a BSP to a new platform, we often need to make change to OEMIoControl or HAL IOCTL handler for more specific. Since Microsoft introduced PQOAL in CE 5.0 and more and more BSP today leverages PQOAL to simplify the OAL, we no longer define the OEMIoControl directly. It is somehow analogous to migrate from pure Windows SDK to MFC; people starts to define those MFC handlers and forgot the WinMain and the big message loop. If you ever take a look at the interface between OAL and Kernel, PUBLIC\COMMON\OAK\INC\oemglobal.h, the pfnOEMIoctl is still there just as the entry point of Windows Program is WinMain since day one. (For those may argue about pfnOEMIoctl is not OEMIoControl, I will encourage you to dig into PRIVATE\WINCEOS\COREOS\NK\OEMMAIN\oemglobal.c which initialized pfnOEMIoctl to OEMIoControl. The interface is just to split OAL and Kernel which no longer linked to one executable file in CE 6, all of the function signature is still identical) So let's trace into PQOAL to realize how it implements OEMIoControl and how can we override an IOCTL handler we interest. First thing to know is the entry point (just as finding the WinMain in MFC), OEMIoControl is defined in PLATFORM\COMMON\SRC\COMMON\IOCTL\ioctl.c. Basically, it does nothing special but scan a pre-defined IOCTL table, g_oalIoCtlTable, and then execute the handler. (The highlight part) Other than that is just for error handling and the use of critical section to serialize the function. BOOL OEMIoControl(     DWORD code, VOID *pInBuffer, DWORD inSize, VOID *pOutBuffer, DWORD outSize,     DWORD *pOutSize ) {     BOOL rc = FALSE;     UINT32 i; ...     // Search the IOCTL table for the requested code.     for (i = 0; g_oalIoCtlTable[i].pfnHandler != NULL; i++) {         if (g_oalIoCtlTable[i].code == code) break;     }     // Indicate unsupported code     if (g_oalIoCtlTable[i].pfnHandler == NULL) {         NKSetLastError(ERROR_NOT_SUPPORTED);         OALMSG(OAL_IOCTL, (             L"OEMIoControl: Unsupported Code 0x%x - device 0x%04x func %d\r\n",             code, code >> 16, (code >> 2)&0x0FFF         ));         goto cleanUp;     }            // Take critical section if required (after postinit & no flag)     if (         g_ioctlState.postInit &&         (g_oalIoCtlTable[i].flags & OAL_IOCTL_FLAG_NOCS) == 0     ) {         // Take critical section                    EnterCriticalSection(&g_ioctlState.cs);     }     // Execute the handler     rc = g_oalIoCtlTable[i].pfnHandler(         code, pInBuffer, inSize, pOutBuffer, outSize, pOutSize     );     // Release critical section if it was taken above     if (         g_ioctlState.postInit &&         (g_oalIoCtlTable[i].flags & OAL_IOCTL_FLAG_NOCS) == 0     ) {         // Release critical section                    LeaveCriticalSection(&g_ioctlState.cs);     } cleanUp:     OALMSG(OAL_IOCTL&&OAL_FUNC, (L"-OEMIoControl(rc = %d)\r\n", rc ));     return rc; }   Where is the g_oalIoCtlTable? It is defined in your BSP. Let's use DeviceEmulator BSP as an example. The PLATFORM\DEVICEEMULATOR\SRC\OAL\OALLIB\ioctl.c defines the table as const OAL_IOCTL_HANDLER g_oalIoCtlTable[] = { #include "ioctl_tab.h" }; And that leads to PLATFORM\DEVICEEMULATOR\SRC\INC\ioctl_tab.h which defined some of IOCTL handler but others are defined in oal_ioctl_tab.h which is under PLATFORM\COMMON\SRC\INC\. Finally, we got the full table body! (Just like tracing MFC, always jumping back and forth). The format of table is very straight forward, IOCTL code, Flags and Handler Function // IOCTL CODE,                          Flags   Handler Function //------------------------------------------------------------------------------ { IOCTL_HAL_INITREGISTRY,                   0,  OALIoCtlHalInitRegistry     }, { IOCTL_HAL_INIT_RTC,                       0,  OALIoCtlHalInitRTC          }, { IOCTL_HAL_REBOOT,                         0,  OALIoCtlHalReboot           }, The PQOAL scans through the table until it find a matched IOCTL code, then invokes the handler function. Since it scans the table from the top which means if we define TWO handler with same IOCTL code, the first one is always invoked with no exception. Now back to the PLATFORM\DEVICEEMULATOR\SRC\INC\ioctl_tab.h, with the following table { IOCTL_HAL_INITREGISTRY,                   0,  OALIoCtlDeviceEmulatorHalInitRegistry     }, ... #include <oal_ioctl_tab.h> Note the IOCTL_HAL_INITREGISTRY handler are defined in both BSP's local ioctl_tab.h and the common oal_ioctl_tab.h, but due to BSP's local handler comes before "#include <oal_ioctl_tab.h>" so we know the OALIoCtlDeviceEmulatorHalInitRegistry always get called. In this example, the DeviceEmulator BSP overrides the IOCTL_HAL_INITREGISTRY handler from OALIoCtlHalInitRegistry to OALIoCtlDeviceEmulatorHalInitRegistry by manipulating the g_oalIoCtlTable table. (In some point of view, it is similar to message map in MFC) Please be aware, when you override an IOCTL handler in PQOAL, you may want to clone the original implementation to your BSP and change to meet your need. It is recommended and save you the redundant works but remember to rename the handler function (Just like the DeviceEmulator it changes the name of OALIoCtlHalInitRegistry to OALIoCtlDeviceEmulatorHalInitRegistry). If you don't change the name, linker may not be happy (due to name conflict) and the more important is by using different handler name, you could always redirect the handler back to original one. (It is like the concept of OOP that calling a function in base class; still not so clear? I am goinf to show you soon!) The OALIoCtlDeviceEmulatorHalInitRegistry setups DeviceEmulator specific registry settings and in the end, if everything goes well, it calls the OALIoCtlHalInitRegistry (PLATFORM\COMMON\SRC\COMMON\IOCTL\reginit.c) to do the rest.     if(fOk) {         fOk = OALIoCtlHalInitRegistry(code, pInpBuffer, inpSize, pOutBuffer,             outSize, pOutSize);     } Now you got the picture, whenever you want to override an IOCTL hadnler that is implemented in PQOAL just Clone the handler function to your BSP as a template. Simple name change for the handler function, and a name change in the IOCTL table header file that maps the IOCTL with the function Implement your IOCTL handler and whenever you need to redirect it back just calling the original handler function. It is the standard way of implementing a custom IOCTL and most Microsoft developers prefer. The mapping of IOCTL routine to IOCTL code is platform specific - you control the header file that does that mapping.

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• The Arab HEUG is now a reality, and other random thoughts

  - by user9147039

  I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

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• Community Branching

  - by Dane Morgridge

  As some may have noticed, I have taken a liking to Ruby (and Rails in particular) quite a bit recently. This last weekend I spoke at the NYC Code Camp on a comparison of ASP.NET and Rails as well as an intro to Entity Framework talk.  I am speaking at RubyNation in April and have submitted to other ruby conferences around the area and I am also doing a Rails and MongoDB talk at the Philly Code Camp in April. Before you start to think this is my "I'm leaving .NET post", which it isn't so I need to clarify. I am not, nor do I intend to any time in the near future plan on abandoning .NET.  I am simply branching out into another community based on a development technology that I very much enjoy.  If you look at my twitter bio, you will see that I am into Entity Framework, Ruby on Rails, C++ and ASP.NET MVC, and not necessarily in that order.  I know you're probably thinking to your self that I am crazy, which is probably true on several levels (especially the C++ part). I was actually crazy enough at the NYC Code Camp to show up wearing a Linux t-shirt, presenting with my MacBook Pro on Entity Framework, ASP.NET MVC and Rails. (I did get pelted in the head with candy by Rachel Appel for it though) At all of the code camps I am submitting to this year, i will be submitting sessions on likely all four topics, and some sessions will be a combination of 2 or more.  For example, my "ASP.NET MVC: A Gateway To Rails?" talk touches ASP.NET MVC, Entity Framework Code First and Rails. Simply put (and I talk about this in my MVC & Rails talk) is that learning and using Rails has made me a better ASP.NET MVC developer. Just one example of this is helper methods.  When I started working with ASP.NET MVC, I didn't really want to use helpers and preferred to just use standard html tags, especially where links were concerned.  It was just me being stubborn and not really seeing all of the benefit of the helpers.  To my defense, coming from WebForms, I wanted to be as bare metal as possible and it seemed at first like a lot of the helpers were an unnecessary abstraction. I took my first look at Rails back in v1 and didn't spend very much time with it so I dismissed it and went on my merry ASP.NET WebForms way.  Then I picked up ASP.NET MVC and grasped the MVC pattern itself much better. After this, I took another look at Rails and everything made sense.  I decided then to learn Rails. (I think it is important for developers to learn new languages and platforms regularly so it was a natural progression for me) I wanted to learn it the right way, so when I dug into code, everyone used helpers everywhere for pretty much everything possible. I took some time to dig in and found out how helpful they were and subsequently realized how awesome they were in ASP.NET MVC also and started using them. In short, I love Rails (and Ruby in general).  I also love ASP.NET MVC and Entity Framework and yes I still love C++.  I have varying degrees of love for them individually at any given moment and it is likely to shift based on the current project I am working on.  I know you're thinking it so before you ask the question. "Which do I use when?", I'm going to give the standard developer answer of: It depends.  There are a lot of factors that I am not going to even go into that would go into a decision.  The most basic question I would ask though is,  does this project depend on .NET?  If it does, then I'd say that ASP.NET MVC is probably going to be the more logical choice and I am going to leave it at that.  I am working on projects right now in both technologies and I don't see that changing anytime soon (one project even uses both). With all that being said, you'll find me at code camps, conferences and user groups presenting on .NET, Ruby or both, writing about .NET and Ruby and I will likely be blogging on both in the future.  I know of others that have successfully branched out to other communities and with any luck I'll be successful at it too. On a (sorta) side note, I read a post by Justin Etheredge the other day that pretty much sums up my feelings about Ruby as a language.  I highly recommend checking it out: What Is So Great About Ruby?

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• Sun Ray Hardware Last Order Dates & Extension of Premier Support for Desktop Virtualization Software

  - by Adam Hawley

  In light of the recent announcement  to end new feature development for Oracle Virtual Desktop Infrastructure Software (VDI), Oracle Sun Ray Software (SRS), Oracle Virtual Desktop Client (OVDC) Software, and Oracle Sun Ray Client hardware (3, 3i, and 3 Plus), there have been questions and concerns regarding what this means in terms of customers with new or existing deployments.  The following updates clarify some of these commonly asked questions. Extension of Premier Support for Software Though there will be no new feature additions to these products, customers will have access to maintenance update releases for Oracle Virtual Desktop Infrastructure and Sun Ray Software, including Oracle Virtual Desktop Client and Sun Ray Operating Software (SROS) until Premier Support Ends.  To ensure that customer investments for these products are protected, Oracle  Premier Support for these products has been extended by 3 years to following dates: Sun Ray Software - November 2017 Oracle Virtual Desktop Infrastructure - March 2017 Note that OVDC support is also extended to the above dates since OVDC is licensed by default as part the SRS and VDI products.   As a reminder, this only affects the products listed above.  Oracle Secure Global Desktop and Oracle VM VirtualBox will continue to be enhanced with new features from time-to-time and, as a result, they are not affected by the changes detailed in this message. The extension of support means that customers under a support contract will still be able to file service requests through Oracle Support, and Oracle will continue to provide the utmost level of support to our customers as expected,  until the published Premier Support end date.  Following the end of Premier Support, Sustaining Support remains an 'indefinite' period of time.   Sun Ray 3 Series Clients - Last Order Dates For Sun Ray Client hardware, customers can continue to purchase Sun Ray Client devices until the following last order dates: Product Marketing Part Number Last Order Date Last Ship Date Sun Ray 3 Plus TC3-P0Z-00, TC3-PTZ-00 (TAA) September 13, 2013 February 28, 2014 Sun Ray 3 Client TC3-00Z-00 February 28, 2014 August 31, 2014 Sun Ray 3i Client TC3-I0Z-00 February 28, 2014 August 31, 2014 Payflex Smart Cards X1403A-N, X1404A-N February 28, 2014 August 31, 2014 Note the difference in the Last Order Date for the Sun Ray 3 Plus (September 13, 2013) compared to the other products that have a Last Order Date of February 28, 2014. The rapidly approaching date for Sun Ray 3 Plus is due to a supplier phasing-out production of a key component of the 3 Plus.   Given September 13 is unfortunately quite soon, we strongly encourage you to place your last time buy as soon as possible to maximize Oracle's ability fulfill your order. Keep in mind you can schedule shipments to be delivered as late as the end of February 2014, but the last day to order is September 13, 2013. Customers wishing to purchase other models - Sun Ray 3 Clients and/or Sun Ray 3i Clients - have additional time (until February 28, 2014) to assess their needs and to allow fulfillment of last time orders.  Please note that availability of supply cannot be absolutely guaranteed up to the last order dates and we strongly recommend placing last time buys as early as possible.  Warranty replacements for Sun Ray Client hardware for customers covered by Oracle Hardware Systems Support contracts will be available beyond last order dates, per Oracle's policy found on Oracle.com here.  Per that policy, Oracle intends to provide replacement hardware for up to 5 years beyond the last ship date, but hardware may not be available beyond the 5 year period after the last ship date for reasons beyond Oracle's control. In any case, by design, Sun Ray Clients have an extremely long lifespan  and mean time between failures (MTBF) - much longer than PCs, and over the years we have continued to see first- and second generations of Sun Rays still in daily use.  This is no different for the Sun Ray 3, 3i, and 3 Plus.   Because of this, and in addition to Oracle's continued support for SRS, VDI, and SROS, Sun Ray and Oracle VDI deployments can continue to expand and exist as a viable solution for some time in the future. Continued Availability of Product Licenses and Support Oracle will continue to offer all existing software licenses, and software and hardware support including: Product licenses and Premier Support for Sun Ray Software and Oracle Virtual Desktop Infrastructure Premier Support for Operating Systems (for Sun Ray Operating Software maintenance upgrades/support)  Premier Support for Systems (for Sun Ray Operating Software maintenance upgrades/support and hardware warranty) Support renewals For More Information For more information, please refer to the following documents for specific dates and policies associated with the support of these products: Document 1478170.1 - Oracle Desktop Virtualization Software and Hardware Lifetime Support Schedule Document 1450710.1 - Sun Ray Client Hardware Lifetime schedule Document 1568808.1 - Document Support Policies for Discontinued Oracle Virtual Desktop Infrastructure, Sun Ray Software and Hardware and Oracle Virtual Desktop Client Development For Sales Orders and Questions Please contact your Oracle Sales Representative or Saurabh Vijay ([email protected])

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• Short Season, Long Models - Dealing with Seasonality

  - by Michel Adar

  Accounting for seasonality presents a challenge for the accurate prediction of events. Examples of seasonality include: ·         Boxed cosmetics sets are more popular during Christmas. They sell at other times of the year, but they rise higher than other products during the holiday season. ·         Interest in a promotion rises around the time advertising on TV airs ·         Interest in the Sports section of a newspaper rises when there is a big football match There are several ways of dealing with seasonality in predictions. Time Windows If the length of the model time windows is short enough relative to the seasonality effect, then the models will see only seasonal data, and therefore will be accurate in their predictions. For example, a model with a weekly time window may be quick enough to adapt during the holiday season. In order for time windows to be useful in dealing with seasonality it is necessary that: The time window is significantly shorter than the season changes There is enough volume of data in the short time windows to produce an accurate model An additional issue to consider is that sometimes the season may have an abrupt end, for example the day after Christmas. Input Data If available, it is possible to include the seasonality effect in the input data for the model. For example the customer record may include a list of all the promotions advertised in the area of residence. A model with these inputs will have to learn the effect of the input. It is possible to learn it specific to the promotion – and by the way learn about inter-promotion cross feeding – by leaving the list of ads as it is; or it is possible to learn the general effect by having a flag that indicates if the promotion is being advertised. For inputs to properly represent the effect in the model it is necessary that: The model sees enough events with the input present. For example, by virtue of the model lifetime (or time window) being long enough to see several “seasons” or by having enough volume for the model to learn seasonality quickly. Proportional Frequency If we create a model that ignores seasonality it is possible to use that model to predict how the specific person likelihood differs from average. If we have a divergence from average then we can transfer that divergence proportionally to the observed frequency at the time of the prediction. Definitions: Ft = trailing average frequency of the event at time “t”. The average is done over a suitable period of to achieve a statistical significant estimate. F = average frequency as seen by the model. L = likelihood predicted by the model for a specific person Lt = predicted likelihood proportionally scaled for time “t”. If the model is good at predicting deviation from average, and this holds over the interesting range of seasons, then we can estimate Lt as: Lt = L * (Ft / F) Considering that: L = (L – F) + F Substituting we get: Lt = [(L – F) + F] * (Ft / F) Which simplifies to: (i)                  Lt = (L – F) * (Ft / F)  +  Ft This latest expression can be understood as “The adjusted likelihood at time t is the average likelihood at time t plus the effect from the model, which is calculated as the difference from average time the proportion of frequencies”. The formula above assumes a linear translation of the proportion. It is possible to generalize the formula using a factor which we will call “a” as follows: (ii)                Lt = (L – F) * (Ft / F) * a  +  Ft It is also possible to use a formula that does not scale the difference, like: (iii)               Lt = (L – F) * a  +  Ft While these formulas seem reasonable, they should be taken as hypothesis to be proven with empirical data. A theoretical analysis provides the following insights: The Cumulative Gains Chart (lift) should stay the same, as at any given time the order of the likelihood for different customers is preserved If F is equal to Ft then the formula reverts to “L” If (Ft = 0) then Lt in (i) and (ii) is 0 It is possible for Lt to be above 1. If it is desired to avoid going over 1, for relatively high base frequencies it is possible to use a relative interpretation of the multiplicative factor. For example, if we say that Y is twice as likely as X, then we can interpret this sentence as: If X is 3%, then Y is 6% If X is 11%, then Y is 22% If X is 70%, then Y is 85% - in this case we interpret “twice as likely” as “half as likely to not happen” Applying this reasoning to (i) for example we would get: If (L < F) or (Ft < (1 / ((L/F) + 1)) Then  Lt = L * (Ft / F) Else Lt = 1 – (F / L) + (Ft * F / L)  

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• Working with packed dates in SSIS

  - by Jim Giercyk

  One of the challenges recently thrown my way was to read an EBCDIC flat file, decode packed dates, and insert the dates into a SQL table.  For those unfamiliar with packed data, it is a way to store data at the nibble level (half a byte), and was often used by mainframe programmers to conserve storage space.  In the case of my input file, the dates were 2 bytes long and  represented the number of days that have past since 01/01/1950.  My first thought was, in the words of Scooby, Hmmmmph?  But, I love a good challenge, so I dove in. Reading in the flat file was rather simple.  The only difference between reading an EBCDIC and an ASCII file is the Code Page option in the connection manager.  In my case, I needed to use Code Page 1140 for EBCDIC (I could have also used Code Page 37).       Once the code page is set correctly, SSIS can understand what it is reading and it will convert the output to the default code page, 1252.  However, packed data is either unreadable or produces non-alphabetic characters, as we can see in the preview window.   Column 1 is actually the packed date, columns 0 and 2 are the values in the rest of the file.  We are only interested in Column 1, which is a 2 byte field representing a packed date.  We know that 2 bytes of packed data can be stored in 1 byte of character data, so we are working with 4 packed digits in 2 character bytes.  If you are confused, stay tuned….this will make sense in a minute.   Right-click on your Flat File Source shape and select “Show Advanced Editor”. Here is where the magic begins. By changing the properties of the output columns, we can access the packed digits from each byte. By default, the Output Column data type is DT_STR. Since we want to look at the bytes individually and not the entire string, change the data type to DT_BYTES. Next, and most important, set UseBinaryFormat to TRUE. This will write the HEX VALUES of the output string instead of writing the character values.  Now we are getting somewhere! Next, you will need to use a Data Conversion shape in your Data Flow to transform the 2 position byte stream to a 4 position Unicode string containing the packed data.  You need the string to be 4 bytes long because it will contain the 4 packed digits.  Here is what that should look like in the Data Conversion shape: Direct the output of your data flow to a test table or file to see the results.  In my case, I created a test table.  The results looked like this:     Hold on a second!  That doesn't look like a date at all.  No, of course not.  It is a hex number which represents the days which have passed between 01/01/1950 and the date.  We have to convert the Hex value to a decimal value, and use the DATEADD function to get a date value.  Luckily, I have created a function to convert Hex to Decimal:   -- ============================================= -- Author:        Jim Giercyk -- Create date: March, 2012 -- Description:    Converts a Hex string to a decimal value -- ============================================= CREATE FUNCTION [dbo].[ftn_HexToDec] (     @hexValue NVARCHAR(6) ) RETURNS DECIMAL AS BEGIN     -- Declare the return variable here DECLARE @decValue DECIMAL IF @hexValue LIKE '0x%' SET @hexValue = SUBSTRING(@hexValue,3,4) DECLARE @decTab TABLE ( decPos1 VARCHAR(2), decPos2 VARCHAR(2), decPos3 VARCHAR(2), decPos4 VARCHAR(2) ) DECLARE @pos1 VARCHAR(1) = SUBSTRING(@hexValue,1,1) DECLARE @pos2 VARCHAR(1) = SUBSTRING(@hexValue,2,1) DECLARE @pos3 VARCHAR(1) = SUBSTRING(@hexValue,3,1) DECLARE @pos4 VARCHAR(1) = SUBSTRING(@hexValue,4,1) INSERT @decTab VALUES (CASE               WHEN @pos1 = 'A' THEN '10'                 WHEN @pos1 = 'B' THEN '11'               WHEN @pos1 = 'C' THEN '12'               WHEN @pos1 = 'D' THEN '13'               WHEN @pos1 = 'E' THEN '14'               WHEN @pos1 = 'F' THEN '15'               ELSE @pos1              END, CASE               WHEN @pos2 = 'A' THEN '10'                 WHEN @pos2 = 'B' THEN '11'               WHEN @pos2 = 'C' THEN '12'               WHEN @pos2 = 'D' THEN '13'               WHEN @pos2 = 'E' THEN '14'               WHEN @pos2 = 'F' THEN '15'               ELSE @pos2              END, CASE               WHEN @pos3 = 'A' THEN '10'                 WHEN @pos3 = 'B' THEN '11'               WHEN @pos3 = 'C' THEN '12'               WHEN @pos3 = 'D' THEN '13'               WHEN @pos3 = 'E' THEN '14'               WHEN @pos3 = 'F' THEN '15'               ELSE @pos3              END, CASE               WHEN @pos4 = 'A' THEN '10'                 WHEN @pos4 = 'B' THEN '11'               WHEN @pos4 = 'C' THEN '12'               WHEN @pos4 = 'D' THEN '13'               WHEN @pos4 = 'E' THEN '14'               WHEN @pos4 = 'F' THEN '15'               ELSE @pos4              END) SET @decValue = (CONVERT(INT,(SELECT decPos4 FROM @decTab)))         +                 (CONVERT(INT,(SELECT decPos3 FROM @decTab))*16)      +                 (CONVERT(INT,(SELECT decPos2 FROM @decTab))*(16*16)) +                 (CONVERT(INT,(SELECT decPos1 FROM @decTab))*(16*16*16))     RETURN @decValue END GO     Making use of the function, I found the decimal conversion, added that number of days to 01/01/1950 and FINALLY arrived at my “unpacked relative date”.  Here is the query I used to retrieve the formatted date, and the result set which was returned: SELECT [packedDate] AS 'Hex Value',        dbo.ftn_HexToDec([packedDate]) AS 'Decimal Value',        CONVERT(DATE,DATEADD(day,dbo.ftn_HexToDec([packedDate]),'01/01/1950'),101) AS 'Relative String Date'   FROM [dbo].[Output Table]         This technique can be used any time you need to retrieve the hex value of a character string in SSIS.  The date example may be a bit difficult to understand at first, but with SSIS becoming the preferred tool for enterprise level integration for many companies, there is no doubt that developers will encounter these types of requirements with regularity in the future. Please feel free to contact me if you have any questions.

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• Summit reflections

  - by Rob Farley

  So far, my three PASS Summit experiences have been notably different to each other. My first, I wasn’t on the board and I gave two regular sessions and a Lightning Talk in which I told jokes. My second, I was a board advisor, and I delivered a precon, a spotlight and a Lightning Talk in which I sang. My third (last week), I was a full board director, and I didn’t present at all. Let’s not talk about next year. I’m not sure there are many options left. This year, I noticed that a lot more people recognised me and said hello. I guess that’s potentially because of the singing last year, but could also be because board elections can bring a fair bit of attention, and because of the effort I’ve put in through things like 24HOP... Yeah, ok. It’d be the singing. My approach was very different though. I was watching things through different eyes. I looked for the things that seemed to be working and the things that didn’t. I had staff there again, and was curious to know how their things were working out. I knew a lot more about what was going on behind the scenes to make various things happen, and although very little about the Summit was actually my responsibility (based on not having that portfolio), my perspective had moved considerably. Before the Summit started, Board Members had been given notebooks – an idea Tom (who heads up PASS’ marketing) had come up with after being inspired by seeing Bill walk around with a notebook. The plan was to take notes about feedback we got from people. It was a good thing, and the notebook forms a nice pair with the SQLBits one I got a couple of years ago when I last spoke there. I think one of the biggest impacts of this was that during the first keynote, Bill told everyone present about the notebooks. This set a tone of “we’re listening”, and a number of people were definitely keen to tell us things that would cause us to pull out our notebooks. PASSTV was a new thing this year. Justin, the host, featured on the couch and talked a lot of people about a lot of things, including me (he talked to me about a lot of things, I don’t think he talked to a lot people about me). Reaching people through online methods is something which interests me a lot – it has huge potential, and I love the idea of being able to broadcast to people who are unable to attend in person. I’m keen to see how this medium can be developed over time. People who know me will know that I’m a keen advocate of certification – I've been SQL certified since version 6.5, and have even been involved in creating exams. However, I don’t believe in studying for exams. I think training is worthwhile for learning new skills, but the goal should be on learning those skills, not on passing an exam. Exams should be for proving that the skills are there, not a goal in themselves. The PASS Summit is an excellent place to take exams though, and with an attitude of professional development throughout the event, why not? So I did. I wasn’t expecting to take one, but I was persuaded and took the MCM Knowledge Exam. I hadn’t even looked at the syllabus, but tried it anyway. I was very tired, and even fell asleep at one point during it. I’ll find out my result at some point in the future – the Prometric site just says “Tested” at the moment. As I said, it wasn’t something I was expecting to do, but it was good to have something unexpected during the week. Of course it was good to catch up with old friends and make new ones. I feel like every time I’m in the US I see things develop a bit more, with more and more people knowing who I am, who my staff are, and recognising the LobsterPot brand. I missed being a presenter, but I definitely enjoyed seeing many friends on the list of presenters. I won’t try to list them, because there are so many these days that people might feel sad if I don’t mention them. For those that I managed to see, I was pleased to see that the majority of them have lifted their presentation skills since I last saw them, and I happily told them as much. One person who I will mention was Paul White, who travelled from New Zealand to his first PASS Summit. He gave two sessions (a regular session and a half-day), packed large rooms of people, and had everyone buzzing with enthusiasm. I spoke to him after the event, and he told me that his expectations were blown away. Paul isn’t normally a fan of crowds, and the thought of 4000 people would have been scary. But he told me he had no idea that people would welcome him so well, be so friendly and so down to earth. He’s seen the significance of the SQL Server community, and says he’ll be back. It’ll be good to see him there. Will you be there too?

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• Can Kind People Finish First?

  - by Oracle Accelerate for Midsize Companies

  by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company.  All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you.  A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten  years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador.   Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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• The Joy Of Hex

  - by Jim Giercyk

  While working on a mainframe integration project, it occurred to me that some basic computer concepts are slipping into obscurity. For example, just about anyone can tell you that a 64-bit processor is faster than a 32-bit processer. A grade school child could tell you that a computer “speaks” in ‘1’s and ‘0’s. Some people can even tell you that there are 8 bits in a byte. However, I have found that even the most seasoned developers often can’t explain the theory behind those statements. That is not a knock on programmers; in the age of IntelliSense, what reason do we have to work with data at the bit level? Many computer theory classes treat bit-level programming as a thing of the past, no longer necessary now that storage space is plentiful. The trouble with that mindset is that the world is full of legacy systems that run programs written in the 1970’s.  Today our jobs require us to extract data from those systems, regardless of the format, and that often involves low-level programming. Because it seems knowledge of the low-level concepts is waning in recent times, I thought a review would be in order.       CHARACTER: See Spot Run HEX: 53 65 65 20 53 70 6F 74 20 52 75 6E DECIMAL: 83 101 101 32 83 112 111 116 32 82 117 110 BINARY: 01010011 01100101 01100101 00100000 01010011 01110000 01101111 01110100 00100000 01010010 01110101 01101110 In this example, I have broken down the words “See Spot Run” to a level computers can understand – machine language.     CHARACTER:  The character level is what is rendered by the computer.  A “Character Set” or “Code Page” contains 256 characters, both printable and unprintable.  Each character represents 1 BYTE of data.  For example, the character string “See Spot Run” is 12 Bytes long, exclusive of the quotation marks.  Remember, a SPACE is an unprintable character, but it still requires a byte.  In the example I have used the default Windows character set, ASCII, which you can see here:  http://www.asciitable.com/ HEX:  Hex is short for hexadecimal, or Base 16.  Humans are comfortable thinking in base ten, perhaps because they have 10 fingers and 10 toes; fingers and toes are called digits, so it’s not much of a stretch.  Computers think in Base 16, with numeric values ranging from zero to fifteen, or 0 – F.  Each decimal place has a possible 16 values as opposed to a possible 10 values in base 10.  Therefore, the number 10 in Hex is equal to the number 16 in Decimal.  DECIMAL:  The Decimal conversion is strictly for us humans to use for calculations and conversions.  It is much easier for us humans to calculate that [30 – 10 = 20] in decimal than it is for us to calculate [1E – A = 14] in Hex.  In the old days, an error in a program could be found by determining the displacement from the entry point of a module.  Since those values were dumped from the computers head, they were in hex. A programmer needed to convert them to decimal, do the equation and convert back to hex.  This gets into relative and absolute addressing, a topic for another day.  BINARY:  Binary, or machine code, is where any value can be expressed in 1s and 0s.  It is really Base 2, because each decimal place can have a possibility of only 2 characters, a 1 or a 0.  In Binary, the number 10 is equal to the number 2 in decimal. Why only 1s and 0s?  Very simply, computers are made up of lots and lots of transistors which at any given moment can be ON ( 1 ) or OFF ( 0 ).  Each transistor is a bit, and the order that the transistors fire (or not fire) is what distinguishes one value from  another in the computers head (or CPU).  Consider 32 bit vs 64 bit processing…..a 64 bit processor has the capability to read 64 transistors at a time.  A 32 bit processor can only read half as many at a time, so in theory the 64 bit processor should be much faster.  There are many more factors involved in CPU performance, but that is the fundamental difference.    DECIMAL HEX BINARY 0 0 0000 1 1 0001 2 2 0010 3 3 0011 4 4 0100 5 5 0101 6 6 0110 7 7 0111 8 8 1000 9 9 1001 10 A 1010 11 B 1011 12 C 1100 13 D 1101 14 E 1110 15 F 1111   Remember that each character is a BYTE, there are 2 HEX characters in a byte (called nibbles) and 8 BITS in a byte.  I hope you enjoyed reading about the theory of data processing.  This is just a high-level explanation, and there is much more to be learned.  It is safe to say that, no matter how advanced our programming languages and visual studios become, they are nothing more than a way to interpret bits and bytes.  There is nothing like the joy of hex to get the mind racing.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Many Different Things Rolled into a Ball

  - by MOSSLover

  Yeah I know I don’t blog much anymore, because life has taken me places that don’t involve the interwebs unfortunately.  I am in the midst of planning two events, starting a non for profit, creating more sessions for various conferences, submitting to various conferences, working a 40 hour a week job, attempting to hang out with boyfriend/friends/family.  So you can see that list does not include this blog sadly that’s how it goes sometimes.  The bottom piece very important over any of the top pieces.  I haven’t seen St. Louis in a while and I get to go back.  I was gone from home for MVP Summit and Best Practices Conference, so the boyfriend and cat didn’t get to see me either for a bit.  Then you have to add in the whole toilet being broken fiasco this week.  Maintenance really thought it would be cool to turn off the ability to flush.  I mean who does that?  Then when we call the owner he comes by turns it on and we figure it was an accident, because well the next day no one came by to tell us there was a leak.  It was all kinds of strangeness and involved me running to other people’s toilets.  As Dan Usher would say, I was a sad panda for a few days.  So I guess I wanted to post a few thoughts here just because I can.  I do not like multiple content editor webparts embedded with html files in numerous pages doing the same thing.  I will tell you why I don’t like these particular webparts and the way they are being used.  First off if you have a bunch of pages with script includes it’s about time you should just dump them into the masterpage.  Why bother finding all 20 pages and changing those pages when you can just use a single masterpage that already exists? The other thing that is bothering me days is screen scraping.  Just don’t do it, because in 2010 you will find the UI is substantially slower.  I understand you are new and you have no idea what to do.  You are also using 2007 am I right?  So then you need to go to codeplex.com and type in a search for SPServices.  Download it, use it, love it and then have it’s babies (well maybe don’t go so far this is not the GRID in Tron). If you have a ton of constants in your code why did you not go in and create a webpart with a bunch of properties and/or link to a configuration list hidden in the browser?  This type of property and list could help you out in the long run.  The power users and administrators can now change the control without you having to compile it over and over again.  It’s good stuff.  Also, you can change the control without compiling it, especially in 2007 where you have to do a farm solution.  In 2010 you can do a sandbox solution I guess, but shouldn’t you make it as easy and supportable as possible for other users? In conclusion I’m an angry person when it comes to viewing something repeatedly and analyzing it in a system.  Now we will move on to the next topic…MVP Summit…So yeah I can’t really talk about particulars, but I can talk about my experience as a person.  Don’t build something up to be cooler than it is only to be dropped from your 10,000 foot perch.  My experience was great, but the content overall was something to be desired.  It’s ok I got to meet a lot of people I would not have met if I had not gone.  Some of it was surreal, such as product group members showing up and talking to us.  It was pretty neat.  Plus I never had the chance to get to that mythical MS Office in Redmond.  Prior to Summit it was like Rainbow Brites unicorn trying taunting me on television when I was a kid.  So I guess with all that said I give it a B.  It was awesome in some way, but lacking in other ways.  The cool part is that I got to go.  Would I have lived without going? Yes, but it was still cool. I could prattle on about other things and make this post massive, but I’m going to pass and give myself a piece of Sunday to play Rockband and do 800 other things.  I hope the two of you who read this blog are well.  I’ll catch you all at another juncture.  Have a good weekend and varying holidays in between. Technorati Tags: SharePoint,MVP Summit,JQuery,Javascript

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• Partner Training on Endeca 2-Days Hands-on Fundamentals

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Utrecht, NL - Monday, January 28 until Tuesday, January 29 : To Register Click here   cost €475 per person Utrecht, NL - Thursday, January 31 until Friday, February 1 :  To Register Click here   cost €475 per person Oracle Belgium - Wednesday, February 6 to Thursday February 7: To Register Click here   cost €535 per person Oracle Belgium - Thursday, February 28 until Friday, March 1 :  To Register Click here   cost €535 per person The Oracle Endeca Information Discovery (OEID) fundamentals training is designed to give partners an understanding of OEID’s features, and how it complements the existing Oracle Business Intelligence suite. Participants will learn how to develop & implement solutions using a Data Discovery method.  Training is in Dutch. This is a two-day class which start with the introduction of Endeca in the proposition of Oracle Business Analytics. The underlying architecture and technology will also be covered. The majority of this fundamentals training is based on a hands-on wokrshop. In this workshop all participants will build several Endeca dashboards based on worked out examples. During this workshop we will also spend time on how to extract social media and other unstructured data combined with text enrichment. This training is developed and will be given by Aotrta Business Intelligence who is Oracle Approved Education Center for OBIEE and OEID in EMEA. Prerequisites You must bring a 64-bit laptop with you for the Hands-on labs: Attendees should have experience and familiarity with the basic concepts of business intelligence and be OPN Partners with Gold or above membership.

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• Computer Networks UNISA - Chap 14 &ndash; Insuring Integrity &amp; Availability

  - by MarkPearl

  After reading this section you should be able to Identify the characteristics of a network that keep data safe from loss or damage Protect an enterprise-wide network from viruses Explain network and system level fault tolerance techniques Discuss issues related to network backup and recovery strategies Describe the components of a useful disaster recovery plan and the options for disaster contingencies What are integrity and availability? Integrity – the soundness of a networks programs, data, services, devices, and connections Availability – How consistently and reliably a file or system can be accessed by authorized personnel A number of phenomena can compromise both integrity and availability including… security breaches natural disasters malicious intruders power flaws human error users etc Although you cannot predict every type of vulnerability, you can take measures to guard against the most damaging events. The following are some guidelines… Allow only network administrators to create or modify NOS and application system users. Monitor the network for unauthorized access or changes Record authorized system changes in a change management system’ Install redundant components Perform regular health checks on the network Check system performance, error logs, and the system log book regularly Keep backups Implement and enforce security and disaster recovery policies These are just some of the basics… Malware Malware refers to any program or piece of code designed to intrude upon or harm a system or its resources. Types of Malware… Boot sector viruses Macro viruses File infector viruses Worms Trojan Horse Network Viruses Bots Malware characteristics Some common characteristics of Malware include… Encryption Stealth Polymorphism Time dependence Malware Protection There are various tools available to protect you from malware called anti-malware software. These monitor your system for indications that a program is performing potential malware operations. A number of techniques are used to detect malware including… Signature Scanning Integrity Checking Monitoring unexpected file changes or virus like behaviours It is important to decide where anti-malware tools will be installed and find a balance between performance and protection. There are several general purpose malware policies that can be implemented to protect your network including… Every compute in an organization should be equipped with malware detection and cleaning software that regularly runs Users should not be allowed to alter or disable the anti-malware software Users should know what to do in case the anti-malware program detects a malware virus Users should be prohibited from installing any unauthorized software on their systems System wide alerts should be issued to network users notifying them if a serious malware virus has been detected. Fault Tolerance Besides guarding against malware, another key factor in maintaining the availability and integrity of data is fault tolerance. Fault tolerance is the ability for a system to continue performing despite an unexpected hardware or software malfunction. Fault tolerance can be realized in varying degrees, the optimal level of fault tolerance for a system depends on how critical its services and files are to productivity. Generally the more fault tolerant the system, the more expensive it is. The following describe some of the areas that need to be considered for fault tolerance. Environment (Temperature and humidity) Power Topology and Connectivity Servers Storage Power Typical power flaws include Surges – a brief increase in voltage due to lightening strikes, solar flares or some idiot at City Power Noise – Fluctuation in voltage levels caused by other devices on the network or electromagnetic interference Brownout – A sag in voltage for just a moment Blackout – A complete power loss The are various alternate power sources to consider including UPS’s and Generators. UPS’s are found in two categories… Standby UPS – provides continuous power when mains goes down (brief period of switching over) Online UPS – is online all the time and the device receives power from the UPS all the time (the UPS is charged continuously) Servers There are various techniques for fault tolerance with servers. Server mirroring is an option where one device or component duplicates the activities of another. It is generally an expensive process. Clustering is a fault tolerance technique that links multiple servers together to appear as a single server. They share processing and storage responsibilities and if one unit in the cluster goes down, another unit can be brought in to replace it. Storage There are various techniques available including the following… RAID Arrays NAS (Storage (Network Attached Storage) SANs (Storage Area Networks) Data Backup A backup is a copy of data or program files created for archiving or safekeeping. Many different options for backups exist with various media including… These vary in cost and speed. Optical Media Tape Backup External Disk Drives Network Backups Backup Strategy After selecting the appropriate tool for performing your servers backup, devise a backup strategy to guide you through performing reliable backups that provide maximum data protection. Questions that should be answered include… What data must be backed up At what time of day or night will the backups occur How will you verify the accuracy of the backups Where and for how long will backup media be stored Who will take responsibility for ensuring that backups occurred How long will you save backups Where will backup and recovery documentation be stored Different backup methods provide varying levels of certainty and corresponding labour cost. There are also different ways to determine which files should be backed up including… Full backup – all data on all servers is copied to storage media Incremental backup – Only data that has changed since the last full or incremental backup is copied to a storage medium Differential backup – Only data that has changed since the last backup is coped to a storage medium Disaster Recovery Disaster recovery is the process of restoring your critical functionality and data after an enterprise wide outage has occurred. A disaster recovery plan is for extreme scenarios (i.e. fire, line fault, etc). A cold site is a place were the computers, devices, and connectivity necessary to rebuild a network exist but they are not appropriately configured. A warm site is a place where the computers, devices, and connectivity necessary to rebuild a network exists with some appropriately configured devices. A hot site is a place where the computers, devices, and connectivity necessary to rebuild a network exists and all are appropriately configured.

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• Computer Networks UNISA - Chap 15 &ndash; Network Management

  - by MarkPearl

  After reading this section you should be able to Understand network management and the importance of documentation, baseline measurements, policies, and regulations to assess and maintain a network’s health. Manage a network’s performance using SNMP-based network management software, system and event logs, and traffic-shaping techniques Identify the reasons for and elements of an asset managements system Plan and follow regular hardware and software maintenance routines Fundamentals of Network Management Network management refers to the assessment, monitoring, and maintenance of all aspects of a network including checking for hardware faults, ensuring high QoS, maintaining records of network assets, etc. Scope of network management differs depending on the size and requirements of the network. All sub topics of network management share the goals of enhancing the efficiency and performance while preventing costly downtime or loss. Documentation The way documentation is stored may vary, but to adequately manage a network one should at least record the following… Physical topology (types of LAN and WAN topologies – ring, star, hybrid) Access method (does it use Ethernet 802.3, token ring, etc.) Protocols Devices (Switches, routers, etc) Operating Systems Applications Configurations (What version of operating system and config files for serve / client software) Baseline Measurements A baseline is a report of the network’s current state of operation. Baseline measurements might include the utilization rate for your network backbone, number of users logged on per day, etc. Baseline measurements allow you to compare future performance increases or decreases caused by network changes or events with past network performance. Obtaining baseline measurements is the only way to know for certain whether a pattern of usage has changed, or whether a network upgrade has made a difference. There are various tools available for measuring baseline performance on a network. Policies, Procedures, and Regulations Following rules helps limit chaos, confusion, and possibly downtime. The following policies and procedures and regulations make for sound network management. Media installations and management (includes designing physical layout of cable, etc.) Network addressing policies (includes choosing and applying a an addressing scheme) Resource sharing and naming conventions (includes rules for logon ID’s) Security related policies Troubleshooting procedures Backup and disaster recovery procedures In addition to internal policies, a network manager must consider external regulatory rules. Fault and Performance Management After documenting every aspect of your network and following policies and best practices, you are ready to asses you networks status on an on going basis. This process includes both performance management and fault management. Network Management Software To accomplish both fault and performance management, organizations often use enterprise-wide network management software. There various software packages that do this, each collect data from multiple networked devices at regular intervals, in a process called polling. Each managed device runs a network management agent. So as not to affect the performance of a device while collecting information, agents do not demand significant processing resources. The definition of a managed devices and their data are collected in a MIB (Management Information Base). Agents communicate information about managed devices via any of several application layer protocols. On modern networks most agents use SNMP which is part of the TCP/IP suite and typically runs over UDP on port 161. Because of the flexibility and sophisticated network management applications are a challenge to configure and fine-tune. One needs to be careful to only collect relevant information and not cause performance issues (i.e. pinging a device every 5 seconds can be a problem with thousands of devices). MRTG (Multi Router Traffic Grapher) is a simple command line utility that uses SNMP to poll devices and collects data in a log file. MRTG can be used with Windows, UNIX and Linux. System and Event Logs Virtually every condition recognized by an operating system can be recorded. This is typically done using event logs. In Windows there is a GUI event log viewer. Similar information is recorded in UNIX and Linux in a system log. Much of the information collected in event logs and syslog files does not point to a problem, even if it is marked with a warning so it is important to filter your logs appropriately to reduce the noise. Traffic Shaping When a network must handle high volumes of network traffic, users benefit from performance management technique called traffic shaping. Traffic shaping involves manipulating certain characteristics of packets, data streams, or connections to manage the type and amount of traffic traversing a network or interface at any moment. Its goals are to assure timely delivery of the most important traffic while offering the best possible performance for all users. Several types of traffic prioritization exist including prioritizing traffic according to any of the following characteristics… Protocol IP address User group DiffServr VLAN tag in a Data Link layer frame Service or application Caching In addition to traffic shaping, a network or host might use caching to improve performance. Caching is the local storage of frequently needed files that would otherwise be obtained from an external source. By keeping files close to the requester, caching allows the user to access those files quickly. The most common type of caching is Web caching, in which Web pages are stored locally. To an ISP, caching is much more than just convenience. It prevents a significant volume of WAN traffic, thus improving performance and saving money. Asset Management Another key component in managing networks is identifying and tracking its hardware. This is called asset management. The first step to asset management is to take an inventory of each node on the network. You will also want to keep records of every piece of software purchased by your organization. Asset management simplifies maintaining and upgrading the network chiefly because you know what the system includes. In addition, asset management provides network administrators with information about the costs and benefits of certain types of hardware or software. Change Management Networks are always in a stage of flux with various aspects including… Software changes and patches Client Upgrades Shared Application Upgrades NOS Upgrades Hardware and Physical Plant Changes Cabling Upgrades Backbone Upgrades For a detailed explanation on each of these read the textbook (Page 750 – 761)

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• The Sound of Two Toilets Flushing: Constructive Criticism for Virgin Atlantic Complaints Department

  - by Geertjan

  I recently had the experience of flying from London to Johannesburg and back with Virgin Atlantic. The good news was that it was the cheapest flight available and that the take off and landing were absolutely perfect. Hence I really have no reason to complain. Instead, I'd like to offer some constructive criticism which hopefully Richard Branson will find sometime while googling his name. Or maybe someone from the Virgin Atlantic Complaints Department will find it, whatever, just want to put this information out there. Arrangement of restroom facilities. Maybe next time you design an airplane, consider not putting your toilets at a right angle right next to your rows of seats. Being able to reach, without even needing to stretch your arm, from your seat to close, yet again, a toilet door that someone, someone obviously sitting very far from the toilets, carelessly forgot to close is not an indicator of quality interior design. Have you noticed how all other airplanes have their toilets in a cubicle separated from the rows of seats? On those airplanes, people sitting in the seats near the toilets are not constantly being woken up throughout the night whenever someone enters/exits the toilet, whenever the light in the toilet is suddenly switched on, and whenever one of the toilets flushes. Bonus points for Virgin Atlantic passengers in the seats adjoining the toilets is when multiple toilets are flushed simultaneously and multiple passengers enter/exit them at the same time, a bit like an unasked for low budget musical of suddenly illuminated grumpy people in crumpled clothes. What joy that brings at 3 AM is hard to describe. Seats with extra leg room. You know how other airplanes have the seats with the extra leg room? You know what those seats tend to have? Extra leg room. It's really interesting how Virgin Atlantic's seats with extra leg room actually have no extra leg room at all. It should have been a give away, the fact that these special seats are found in the same rows as the standard seats, rather than on the cusp of real glory which is where most airlines put their extra leg room seats, with the only actual difference being that they have a slightly different color. Had you called them "seats with a different color" (i.e., almost not quite green, rather than something vaguely hinting at blue), at least I'd have known what I was getting. Picture the joy at 3 AM, rudely awakened from nightmarish slumber, partly grateful to have been released from a grayish dream of faceless zombies resembling one or two of those in a recent toilet line, by multiple adjoining toilets flushing simultaneously, while you're sitting in a seat with extra leg room that has exactly as much leg room as the seats in neighboring rows. You then have a choice of things to be sincerely annoyed about. Food from the '80's. In the '80's, airplane food came in soggy containers and even breakfast, the most important meal of the day, was a sad heap of vaguely gray colors. The culinary highlight tended to be a squashed tomato, which must have been mashed to a pulp with a brick prior to being regurgitated by a small furry animal, and there was also always a piece of immensely horrid pumpkin, as well as a slice of spongy something you'd never seen before. Sausages and mash at 6 AM on an airplane was always a heavy lump of horribleness. Thankfully, all airlines throughout the world changed from this puke inducing strategy around 1987 sometime. Not Virgin Atlantic, of course. The fatty sausages and mash are still there, bringing you flashbacks to Duran Duran, which is what you were listening to (on your walkman) the last time you saw it in an airplane. Even the golden oldie "squashed tomato attached by slime to three wet peas" is on the menu. How wonderful to have all this in a cramped seat with a long row of early morning bleariness lined up for the toilets, right at your side, bumping into your elbow, groggily, one by one, one after another, more and more, fumble-open-door-silence-flush-fumble-open-door, and on and on, while you tentatively push your fork through a soggy pile of colorless mush, fighting the urge to throw up on the stinky socks of whatever nightmarish zombie is bumping into your elbow at the time. But, then again, the plane landed without a hitch, in fact, extremely smoothly, so I'm certainly not blaming the pilots.

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• Session Report - Modern Software Development Anti-Patterns

  - by Janice J. Heiss

  In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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• Windows in StreamInsight: Hopping vs. Snapshot

  - by Roman Schindlauer

  Three weeks ago, we explained the basic concept of windows in StreamInsight: defining sets of events that serve as arguments for set-based operations, like aggregations. Today, we want to discuss the so-called Hopping Windows and compare them with Snapshot Windows. We will compare these two, because they can serve similar purposes with different behaviors; we will discuss the remaining window type, Count Windows, another time. Hopping (and its syntactic-sugar-sister Tumbling) windows are probably the most straightforward windowing concept in StreamInsight. A hopping window is defined by its length, and the offset from one window to the next. They are aligned with some absolute point on the timeline (which can also be given as a parameter to the window) and create sets of events. The diagram below shows an example of a hopping window with length of 1h and hop size (the offset) of 15 minutes, hence creating overlapping windows:   Two aspects in this diagram are important: Since this window is overlapping, an event can fall into more than one windows. If an (interval) event spans a window boundary, its lifetime will be clipped to the window, before it is passed to the set-based operation. That’s the default and currently only available window input policy. (This should only concern you if you are using a time-sensitive user-defined aggregate or operator.) The set-based operation will be applied to each of these sets, yielding a result. This result is: A single scalar value in case of built-in or user-defined aggregates. A subset of the input payloads, in case of the TopK operator. Arbitrary events, when using a user-defined operator. The timestamps of the result are almost always the ones of the windows. Only the user-defined  operator can create new events with timestamps. (However, even these event lifetimes are subject to the window’s output policy, which is currently always to clip to the window end.) Let’s assume we were calculating the sum over some payload field: var result = from window in source.HoppingWindow( TimeSpan.FromHours(1), TimeSpan.FromMinutes(15), HoppingWindowOutputPolicy.ClipToWindowEnd) select new { avg = window.Avg(e => e.Value) }; Now each window is reflected by one result event:   As you can see, the window definition defines the output frequency. No matter how many or few events we got from the input, this hopping window will produce one result every 15 minutes – except for those windows that do not contain any events at all, because StreamInsight window operations are empty-preserving (more about that another time). The “forced” output for every window can become a performance issue if you have a real-time query with many events in a wide group & apply – let me explain: imagine you have a lot of events that you group by and then aggregate within each group – classical streaming pattern. The hopping window produces a result in each group at exactly the same point in time for all groups, since the window boundaries are aligned with the timeline, not with the event timestamps. This means that the query output will become very bursty, delivering the results of all the groups at the same point in time. This becomes especially obvious if the events are long-lasting, spanning multiple windows each, so that the produced result events do not change their value very often. In such a case, a snapshot window can remedy. Snapshot windows are more difficult to explain than hopping windows: they represent those periods in time, when no event changes occur. In other words, if you mark all event start and and times on your timeline, then you are looking at all snapshot window boundaries:   If your events are never overlapping, the snapshot window will not make much sense. It is commonly used together with timestamp modification, which make it a very powerful tool. Or as Allan Mitchell expressed in in a recent tweet: “I used to look at SnapshotWindow() with disdain. Now she is my mistress, the one I turn to in times of trouble and need”. Let’s look at a simple example: I want to compute the average of some value in my events over the last minute. I don’t want this output be produced at fixed intervals, but at soon as it changes (that’s the true event-driven spirit!). The snapshot window will include all currently active event at each point in time, hence we need to extend our original events’ lifetimes into the future: Applying the Snapshot window on these events, it will appear to be “looking back into the past”: If you look at the result produced in this diagram, you can easily prove that, at each point in time, the current event value represents the average of all original input event within the last minute. Here is the LINQ representation of that query, applying the lifetime extension before the snapshot window: var result = from window in source .AlterEventDuration(e => TimeSpan.FromMinutes(1)) .SnapshotWindow(SnapshotWindowOutputPolicy.Clip) select new { avg = window.Avg(e => e.Value) }; With more complex modifications of the event lifetimes you can achieve many more query patterns. For instance “running totals” by keeping the event start times, but snapping their end times to some fixed time, like the end of the day. Each snapshot then “sees” all events that have happened in the respective time period so far. Regards, The StreamInsight Team

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• Highlights from the Oracle Customer Experience Summit @ OpenWorld

  - by Richard Lefebvre

  The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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• XBRL - Moving from Production to Consumption

  - by jmorourke

  Here's an update on what’s new with XBRL and how it can actually benefit your organization versus adding extra time and costs to financial reporting.  On February 29th (leap day) of 2012 I attended the XBRL and Financial Analysis Technology Conference at Baruch College in NYC.  The event, which attracted over 300 XBRL gurus and fans was presented by XBRL US, The New York Society of Security Analysts’ Improved Corporate Reporting Committee, and Baruch College’s Robert Zicklin Center for Corporate Integrity.  The event featured keynotes from the U.S. Securities and Exchange Commission (SEC), and the CFA Institute as well as panels covering alternative research tools and data, corporate reporting to stakeholders and a demonstration of XBRL analysis tools.  The program culminated in a presentation of the finalists and the winner of the $20,000 XBRL Challenge.    Some of the key points made in the sessions included: The focus of XBRL tools is moving from production to consumption. As of February 2012, over 9000 companies are reporting in XBRL, with over 10 million facts filed to date XBRL taxonomy extensions have dropped from 27% to 11% making comparisons easier The SEC reports that XBRL makes it easier to analyze disclosures, focus on accounting issues XBRL is helping standards-setters like the FASB speed their analysis of impacts of proposed accounting rule changes Companies like Thomson Reuters report that XBRL is helping speed the delivery of data to clients The most interesting part of the program though, was the session highlighting the 5 finalists in the XBRL Challenge competition and the winning solution.  The XBRL Challenge was launched in 2011 as a means of spurring the development of more end-user tools to help with the consumption of XBRL-based financial information.       Over an 8-month process handled by 5 judges, there were 84 registrants, 15 completed submissions, 5 finalists and one winner of the challenge.  All of the solutions are open-sourced tools and most of them focus on consuming XBRL-based data.  The 5 finalists included: Advanced XBRL Processing from Oxide solutions – XBRL viewer for taxonomies, filings and company data with peer comparison capabilities. Arrelle – API for XBRL processes, supports SEC Validations, RSS Feeds to access filings etc. Calcbench – XBRL data analysis tool that can be embedded in other web applications.  This tool can combine XBRL filings with real-time market data. XBRL to XL – allows the importing of XBRL data into Microsoft Excel for analysis, comparisons.  Users start on the web and populate Excel with XBRL data. XBurble – allows users to search and view XBRL filings, export to Excel, merge for comparison, and includes a workflow interface. The winner of the $20,000 XBRL Challenge prize was CalcBench.  More information about the XBRL Challenge and the finalists can be found at www.XBRLUS.org/challenge XBRL for Sustainability Reporting – other recent news on the XBRL front was the announcement by the Global Reporting Initiative (GRI) of an XBRL taxonomy for Sustainability Reporting.  This taxonomy was co-developed by the GRI and Deloitte and is designed to make the consumption of data found in Sustainability Reports much easier.  Although there is no government mandate to file Sustainability Reports in XBRL format, organizations that do use the GRI guidelines for Sustainability Reporting are encouraged to tag and submit their data voluntarily to the GRI – who will populate a database with Sustainability Reporting data and make this available to the public.  For more information about this initiative, you can go to the GRI web site:  www.globalreporting.org. So how does all of this benefit corporate filers and investors?  Since its introduction, the consensus in the market is that XBRL has mainly benefited the regulators and investment analysts who need to consume and analyze large volumes of financial data.  But with the emergence of more end-user tools for consuming and analyzing XBRL-based data, and the ability to perform quick comparisons of one company versus its peers and competitors in an industry group, will soon accelerate the benefits to corporate finance staff, as well as individual investors.  This could apply to financial results tagged in XBRL, as well as non-financial information such as Sustainability Reporting – which over the long-term will likely be integrated with financial reporting.   And as multiple regulators and agencies in a country adopt the XBRL standard for corporate filings, more benefits will accrue as companies will be able to leverage one set of XBRL-based financial data for multiple regulatory filings.     For more information about the latest developments in XBRL, check out the XBRL US or XBRL International web sites:  www.xbrl.org, www.xbrlus.org. For more information about what Oracle is doing to support XBRL, here are some links: http://www.oracle.com/us/solutions/ent-performance-bi/disclosure-management-065892.html http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html Feel free to contact me if you have any questions or need more information:  [email protected]

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• Dealing with "I-am-cool-and-you-are-dumb" manager [closed]

  - by Software Guy

  I have been working with a software company for about 6 months now. I like the projects I work on there and I really like all the people there except for 1 guy. That guy is technically smart, and he is a co-founder of the company. He is an okay guy in person (the kind you wouldn't want to care about much) but things get tricky when he is your manager. In general I am all okay but there are times when I feel I am not being treated fairly: He doesn't give much thought to when he makes mistakes and when I do something similar, he is super critical. Recently he went as far as to say "I am not sure if I can trust you with this feature". The detais of this specific case are this: I was working on this feature, and I was already a couple of hours over my normal working hours, and then I decided to stop and continue tomorrow. We use git, and I like to commit changes locally and only push when I feel they are ready. This manager insists that I push all the changes to the central repo (in case my hard drive crashes). So I push the change, and the ticket is marked as "to be tested". Next day I come in, he sits next to me and starts complaining and says that I posted above. I really didn't know what to say, I tried to explain to him that the ticket is still being worked upon but he didn't seem to listen. He interrupts me in-between when I am coding, which I do not mind, but when I do that same, his face turns like this :| and reacts as if his work was super important and I am just wasting his time. He asks me to accumulate all questions, and then ask him altogether which is not always possible, as you need a clarification before you can continue on a feature implementation. And when I am coding, he talks on the phone with his customers next to me (when he can go to the meeting room with his laptop) and doesn't care. He made me switch to a whole new IDE (from Netbeans to a commercial IDE costing a lot of money) for a really tiny feature (which I later found out was in Netbeans as well!). I didn't make a big deal out of it as I am equally comfortable working with this new IDE, but I couldn't get the science behind his obsession. He said this feature makes sure that if any method is updated by a programmer, the IDE will turn the method name to red in places where it is used. I told him that I do not have a problem since I always search for method usage in the project and make sure its updated. IDEs even have refactoring features for exactly that, but... I recently implemented a feature for a project, and I was happy about it and considering him a senior, I asked him his comments about the implementation quality.. he thought long and hard, made a few funny faces, and when he couldn't find anything, he said "ummm, your program will crash if JS is disabled" - he was wrong, since I had made sure it would work fine with default values even if JS was disabled. I told him that and then he said "oh okay". BUT, the funny thing is, a few days back, he implemented something and I objected with "But that would not run if JS is disabled" and his response was "We don't have to care about people who disable JS" :-/ Once he asked me to investigate if there was a way to modify a CMS generated menu programmatically by extending the CMS, I did my research and told him that the only was is to inject a menu item using JavaScript / jQuery and his reaction was "ah that's ugly, and hacky, not acceptable" and two days later, I see that feature implemented in the same way as I had suggested. The point is, his reaction was not respectful at all, even if what I proposed was hacky, he should be respectful, that I know what's hacky and if I am suggesting something hacky, there must be a reason for it. There are plenty of other reasons / examples where I feel I am not being treated fairly. I want your advice as to what is it that I am doing wrong and how to deal with such a situation. The other guys in the team are actually very good people, and I do not want to leave the job either (although I could, if I want to). All I want is respect and equal treatment. I have thought about talking to this guy in a face to face meeting, but that worries me that his attitude might get worse and make things more difficult for me (since he doesn't seem to be the guy who thinks he can be wrong too). I am also considering talking to the other co-founder but I am not sure how he will take it (as both founders have been friends forever). Thanks for reading the long message, I really appreciate your help.

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• VirtualBox appliance for the Oracle Communications Service Delivery Platform (SDP) Products

  - by chlander

  It's been quite awhile since we last blogged. This blog is written by Leif Lourie, a Curriculum Developer for the Oracle Communications Service Delivery Platform (SDP) products. For the last 8 years, Leif has worked as a Curriculum Developer for many of the telecom-oriented products that Oracle offers. He has been working in the telecom industry for about 25 years and has also worked as a software developer, project manager, and solutions architect. He is currently working on courseware for an upcoming release for one of the Service Delivery Platform products. Thanks to Leif not only for this blog, but for making the VM described in the blog available. Cheryl Lander, Oracle Communications InfoDev Senior Director To be able to download, install and test a product within a day is many times very important for people that are doing the primary evaluation of a software product. If it takes longer, it will require a bigger effort, like a proof-of-concept project with many people involved. Of course, if the product is chosen for a more thorough test, it will probably happen anyway, but then maybe with focus on integration instead of product features. We have a long tradition of creating complex software that is easy to install and test and we have often been praised for the ease of getting our products up and running. One key for this has been that there has always been an installer for Windows, as well as for the production environments that usually are Unix and Linux. And, the windows installer has, in most cases, been released for developing and testing purposes. Lately, this has changed. Our products are very seldom released for the Windows platform, at all. And even the Linux versions are almost always released for 64-bit systems. This is creating problems for many of the people that want to try out our products, since few have access to a 64-bit Linux system of the right platform. Most of us are using a laptop with Windows or Mac OS. Some of us are using Linux or Solaris, but probably a non certified distribution for the product you want to test. My job, among other things, is to develop hands-on practices for our products. For me, it is crucial to have access to environments for installing and using our products. For this reason I have been using virtual machines for many years.I have a ready-made base system, with the necessary tools installed for all the products I create hands-on practices for. Whenever I start working on hands-on practices for a new product or a new version, I just copy the base system and start working with a clean slate. This saves me a lot of time! Now, I would like to start saving time for my favorite student: You! If you are using our products and regularly test new versions you might benefit from the virtual machine that is now available on Oracle Technology Network: The Virtual Machine for the Oracle Communications Service Delivery Platform (SDP) Products. This virtual machine contains an installation of the 64-bit version of Oracle Enterprise Linux, version 6. It also has Oracle Database Express Edition (XE), Oracle Java and Oracle Enterprise Pack for Eclipse installed. By using Oracle VM VirtualBox you may use Windows, OS X, Linux or Solaris on your laptop. VirtualBox can be installed on top of any of these platforms and give you the ability to run virtual machines in your laptop. After downloading and starting the virtual machine you will also need to download the installation files for the product you want to test; for example Oracle Communications Services Gatekeeper or Oracle Communications Online Mediation Controller. In some cases there are lessons and practices available for the products. The freely available courses are listed in Oracle Learning Library as a Collection of Oracle Communications Service Delivery Platform Courses. As time goes by, we will make this list collection bigger. Also, the goal is to update the virtual machine about one to two times per year. So you will always be able to get a well maintained virtual machine for the Service Delivery Platform products from us. We Value Your Feedback If you would like to suggest improvements or report issues on any of the product documentation, curriculum, or training produced by the Oracle Communications Information Development team, you can use these channels: Email [email protected]. Post a comment on this blog. Thanks for reading!

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• Oracle Romania Summer School

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 What would you say about a Summer School within a corporation where you can learn, play and practice? You might think that this is something usually uncommon for a company and you would be right. However, Oracle’s main value being innovation, we came up with a new project for Romanian students and graduates. We organised Oracle Summer School , offering them the opportunity to develop their soft skills and gain valuable business knowledge and exposure. How was Oracle Summer School programme organised? We focused on students and graduates’ needs and combined business experience with training and practice. The twenty four participants had different backgrounds, being interested in Software, Hardware, Finance, Marketing or other areas. The programme fulfilled each of these needs, bringing them in contact with Specialists and Managers. The first two weeks were dedicated to the company visits, business presentations and networking. The participants got an insight about employees’ activities and projects. Storytelling was also part of the program and people from different departments spent a couple of hours with the participants, sharing their experiences, knowledge and interesting stories. The Recruitment team delivered a training about the job interview skills in order to make the participants feel better prepared for a Recruitment process. The second module consisted of two weeks of Soft Skills trainings delivered by professional trainers from different departments. The participants gained useful insight on the competencies required within a business environment. The evenings were dedicated to social activities and it not very long until they started feel part of a team. The third module will take place at the end of September and will put the participants in contact with senior people from the business who will become their Mentors. What do the participants say about Oracle Summer School? “ As a fresh computer science graduate, Oracle Summer School gave me the opportunity of finding what are the technical and nontechnical skills required in a large multinational company. It was a great way of seeing how the theoretical knowledge I received during college is applied in real-life scenarios and what skills I still need to develop. “  (Cosmin Radu) “ When arriving at Oracle I had high expectations, but did not know exactly what was going to unfold because of the program's lack of precedence. Right after the first day, my feedback outgrew the initial forecast and the following weeks continued to build upon it. I had the pleasure to acquaint with brilliant people. The program was outlined on various profiles, delivering a comprehensive experience. It was very engaging, informative and nevertheless fun. “ (Vlad Manciu) „ Oracle Summer School is by far the best summer school that I have ever attended. For me it has been a great experience so far, because I’ve learned not only how to use soft skills in a corporate environment, but I’ve learned a great deal about myself as well. However, the most valuable asset of this 3-week period were the people that I’ve met: great individuals and great professionals, whom I really grew fond of.” (Alexandru Purcarea) “Applying to Oracle Summer School has been the best decision I took in regard to how to spend my summer holiday. I had the chance to do job shadowing at some of the departments I was interested in and I attended great trainings on various subjects such as time management and emotional intelligence. Moreover, I made friends with the other participants and we enjoyed going out together after “classes”.(Andreea Tudor) If you are interested in joining our team and attending our events please follow us on https://campus.oracle.com/campus/HR/emea_main.html /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• How customers view and interact with a company

  The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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• YouTube Scalability Lessons

  - by Bertrand Matthelié

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Calibri"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }h2 { margin: 12pt 0cm 3pt; page-break-after: avoid; font-size: 14pt; font-family: "Times New Roman"; font-style: italic; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }span.Heading2Char { font-family: Calibri; font-weight: bold; font-style: italic; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Very interesting blog post by Todd Hoff at highscalability.com presenting “7 Years of YouTube Scalability Lessons in 30 min” based on a presentation from Mike Solomon, one of the original engineers at YouTube: …. The key takeaway away of the talk for me was doing a lot with really simple tools. While many teams are moving on to more complex ecosystems, YouTube really does keep it simple. They program primarily in Python, use MySQL as their database, they’ve stuck with Apache, and even new features for such a massive site start as a very simple Python program. That doesn’t mean YouTube doesn’t do cool stuff, they do, but what makes everything work together is more a philosophy or a way of doing things than technological hocus pocus. What made YouTube into one of the world’s largest websites? Read on and see... Stats @font-face { font-family: "Arial"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } 4 billion Views a day 60 hours of video is uploaded every minute 350+ million devices are YouTube enabled Revenue double in 2010 The number of videos has gone up 9 orders of magnitude and the number of developers has only gone up two orders of magnitude. 1 million lines of Python code Stack @font-face { font-family: "Arial"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } Python - most of the lines of code for YouTube are still in Python. Everytime you watch a YouTube video you are executing a bunch of Python code. Apache - when you think you need to get rid of it, you don’t. Apache is a real rockstar technology at YouTube because they keep it simple. Every request goes through Apache. Linux - the benefit of Linux is there’s always a way to get in and see how your system is behaving. No matter how bad your app is behaving, you can take a look at it with Linux tools like strace and tcpdump. MySQL - is used a lot. When you watch a video you are getting data from MySQL. Sometime it’s used a relational database or a blob store. It’s about tuning and making choices about how you organize your data. Vitess- a  new project released by YouTube, written in Go, it’s a frontend to MySQL. It does a lot of optimization on the fly, it rewrites queries and acts as a proxy. Currently it serves every YouTube database request. It’s RPC based. Zookeeper - a distributed lock server. It’s used for configuration. Really interesting piece of technology. Hard to use correctly so read the manual Wiseguy - a CGI servlet container. Spitfire - a templating system. It has an abstract syntax tree that let’s them do transformations to make things go faster. Serialization formats - no matter which one you use, they are all expensive. Measure. Don’t use pickle. Not a good choice. Found protocol buffers slow. They wrote their own BSON implementation, which is 10-15 time faster than the one you can download. ...Contiues. Read the blog Watch the video

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