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  • First-class help desk solution? [closed]

    - by Andy Gregory
    A help desk, for larger companies is a place for centralized help within an enterprise to help the users of their products and services.Therefore,to find the solution that best fits your business requirements, it is important to research, examine, and compare help desk software. As far as I know,Hesk is an free helpdesk software with some limited features while h2desk can provide the hosted solution. But for my small business,i just need a web based help desk software which can provide ticket management and knowledge base faq. We need unlimited staff support. Maybe a freeware help desk software can not meet our needs. So,we are willing to pay for effective helpdesk solution. But it should be low cost. We have gotten two choice: iKode Helpdesk Nethelpdesk Our helpdesk team are tend to iKode Helpdesk. Any other efficient first-class help desk solution to share?

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  • Suggestions for hosted file sharing services

    - by Jon
    Before I pose my question, I will give some insight as per my scenario: I work for a small business (cost is an important factor) Our bandwidth is limited and would not support an in-house FTP server We need to share files (mostly pdf, inDesign, Illustrator documents) to our clients, and as we expand, we are finding that our current locally-hosted FTP solution is too slow and is becoming a detriment to our sales team. What we need is a remotely hosted solution to share files with our clients, specifically with the following features: Greater than 100gb of secure storage The Ability to distribute unique log in credentials to clients, granting access to a personalized directory or folder, while limiting access to other files on the server. A relatively simple web-based UI for clients with limited computer knowledge We have considered a dedicated remote server, and web-based services (box.net, yousendit.com, onehub.com, filesanywhere.com) but I am unsure as per the direction we should be taking - have I left another solution out? What would you suggest? Thanks in advance.

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  • Email Discovery from Fairly Large Mailbox (15gig) Exchange 2003.

    - by nysingh
    I have a request from our legal team to search a users' mailbox. the mailbox is 15gig and it is on exchange 2003. I am trying to run windows desktop search and google desktop. I have gotten them to index mailbox but getting the results into a folder to backup on cd is getting bit difficult. Windows desktop search and google desktop search does not allow you to copy results to another folder. Can anyone point me to right direction? What is the best way to index and copy the results of pst, mailbox or edb file? What is the best discovery methods? Thanks

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  • Bookmarks toolbar in Firefox 29?

    - by Magnetic_dud
    I love to have my favorite bookmarks (bookmarklets, and so on) on my firefox toolbar, but, surprise, in firefox 29 the toolbar is empty. I tried to use classic look restorer toolbar, but still the bookmarks toolbar is empty. When I add a new bookmark, I select "bookmark toolbar", but still is not shown on the toolbar. Should I wipe my firefox profile and try again (ugh, no, please), or it's because the firefox ui team decided that nobody likes toolbar? EDIT: I have the same problem at work, but here I don't have the permissions to uninstall and reinstall!! What can I do??? I can't just wipe my profile, because I must set up Firefox Sync in the classic way, that means I have to set up in Firefox<28 and then upgrade. When I drag bookmarks to the bookmarks tab, I get the forbidden icon (I took a photo because with a screenshot it doesn't show it)

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  • Adding/Removing Users For Permissions in XP

    - by Brian
    Hello, I have some specific folders that I grant members of my team permissions to. So I'll share a specific folder and add them as permissions. But after they are done I usually remove them from the list of permitted users. I was wondering if it's possible to setup a bat file to achieve this, to make my life easier. I was wondering if WMI or powershell has those kinds of capabilities. Just curious. Thanks.

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  • Why is it taking longer to log into windows7?

    - by acidzombie24
    I installed windows 7 and it was file for weeks. Recently i created a 2nd user account, installed important updates, installed 1 game and AFAIK that is it. What did it? All three of theses doesnt seem they would cause logging in to take longer (maybe important updates did it?). It takes 90+ seconds to get a fully loaded desktop when it use to take ~30 second. Looking at msconfig and starup i see vmware, dtools, launchy and live messenger (msn). I know i had three of these and maybe all 4 during the last install how can i find out what made loggin in slow? -edit- i also installed visual studios rc1 team instead of beta2 and msvs 2008. But i hardly doubt msvs rc1 did it.

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  • Teaming/Spanning Switch Ports

    - by KTech
    I like to team NICs on my servers. Since most workstations are giga-bit anymore I want to provide my servers a bit more bandwidth. I've read various things that say I am/am not supposed to bond the ports on the switch. I see benefit in doing it as I'm not sure how the switch ARP table handles the same MAC address on multiple ports. Suggestions on the "ideal" way to do it? If it matters, I have mix (various locations) of Dell and HP, web managed, Layer 2 switches. Servers are mostly Dell with Broadcom NICs.

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  • Aplication for generating cross table

    - by Ajtak
    I need advice on whether there is an application for generating cross tables. I would imagine it so that I entered at the beginning of team names. Subsequently I wrote results, but always one and the second correct field would enrolled opposite result. I want it to count the total score etc. .. I hope I have expanded well. I would like recommendations for any program. In Excel I dont. Thank you a thousand times for any advice. http://imageshack.us/a/img849/9100/d70m.png

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  • QPS for dnscache

    - by vedaprasad
    I have 2 internal DNS servers ( ns1 & ns 2 ) on ubuntu 12.04 which run dnscache , and my clients resolv.conf have something like nameserver ns1 nameserver ns2 nameserver 8.8.8.8 since all my load is taken by ns1 , where as ns2 sits idle until ns1 is down or not serving my request . i would like to add these 2 server under a LB VIP . but my network team wants to know the QPS of the ns servers so that their LB is loaded . so is there any way to find out the QPS of dns queries running Dncache

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  • We want to setup low cost private cloud [closed]

    - by Virtual Jasper
    We are a small company with very limit funds. In order to improve our server reliability, we are studying to migrate to CLOUD. We seen some CLOUD provider, they would charge by resources such as, CPU, RAM.....Disk space....High Availability....etc. We have server team, so we also consider to built the private CLOUD, we seen the Windows 8 server, it does need license fee. So we looking at Linux side, we look at Ubuntu and OpenStack. What is the different between Ubuntu and OpenStack solutions? Is it both free on software license? and only to pay the technical support.

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  • Unable to run Django on Mac OS X

    - by cybervaldez
    I'm working with a Django project on my Mac (running Leopard) and I want to show it to my team. I've already passed the neccessary port forwards from my router to my Mac's LAN IP address but it doesn't work. I've also tried running the XAMPP server since that always worked with my Windows XP computer but it still doesn't work. Whenever I type my > it's showing a Page Load Error. Is this possibly an issue with an Mac OS X configuration that I need to setup first to allow my port forwards to get in? It's my first time to do this with Mac, perhaps I need to configure something else in network preferences?

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  • connect to my database from another computer

    - by user3482102
    Sorry for being a :noob I am a student working on a dbms project on my laptop. I have installed mariadb and I have root access. Similarly the case with my friend's laptop. The problem is we both want to work on same database collectively as we are partners of a team in the project. How can I create a database in mariadb that we both can share? How to access that database? Please specify the software to use and implementation.

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  • How to enable a Web portal-based enterprise platform on different domains and hosts without customization

    - by S.Jalali
    I work at Coscend, a cloud and communications software product company. We have built a Web portal-based collaboration platform that we would like to host on five different Windows- and Linux-based servers in different hosting environments that run Web servers. Each of these Windows and Linux servers have a different host name and domain name (and IP address). Out team would appreciate your guidance on: (1) Is there a way to implement this Web portal-based platform on these Linux servers without customizing the host name, domain name and IP address for each individual instance? (2) Is there a way to create some variables using JavaScript for host name and domain name and call them from the different implementations? (3) Can these JavaScript modules be made portable and re-usable object modules for different environments and instances? The portal is written in JavaScript that is embedded in HTML5 and padded with CSS3. Other technologies include Flash, Flex. Databases used are PostgreSQL and MySQL.

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  • Setting up central git repo on local Mac network

    - by Dashman
    We are a team of three, all working on our local machines on the same internal network. We will all be working on websites in local working copies of the same Git repo hosted on Github. We have an internal staging machine here (dev.internal), and I am looking for a way for us to be able to push to this machine. At each milestone in the development cycle. In essence, all I really want us to be able to do is add the dev.internal machine as a remote, and push to this whenever we are ready. Could somebody please point me in the right direction to get this set up?

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  • Slow remote desktop connection to VPS

    - by Jonathan
    When I use Windows 7's remote desktop connection to our company's VPS (Win Server 2008 32bit) I receive a very slow connection - most of the times it actually grinds down to a complete halt. This is in contrast to my team mates which have no problem remoting to the VPS. I'm using a brand new Dell Studio 1558 laptop with Intel Core i7 and 4GB RAM with a clean installation of Windows 7 64bit Ultimate. Any suggestions for how to diagnose \ solve \ workaround the problem would be appreciated. UPDATES: I checked, and it seems the problem exists with all the computers connected to my home LAN. Once I take my laptop to the nearest coffee shop it works fine. What could be the problem with the LAN?

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  • cd ~ dumps me in a seemingly empty directory

    - by Davidos
    This is on a Linux mint box. I'm told everywhere to use the command cd ~ To switch to the root directory before doing some command line magic. For some reason though, it dumps me in a directory named ~ where ls gives nothing and I can't get back to my home directory; I have to restart the terminal session to get out of the empty root directory. I'm positive that everything is just hidden to me, but even as a super-user I can't get the folders to show themselves. I usually just fall back to using a graphical file browser to roam those forbidden files, but I've recently just been shut out of my root directory, and the machine refuses to allow me to change the permissions on the stupid thing even when I type the root password in. It may just be some over-rigorous end-user shielding on the part of the mint team, but it's getting to be really frustrating now.

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  • Best Practice for upgrading PHP On Production Systems

    - by Demic
    We Have two load balanced web servers running php 5.3. I've been asked by our dev team to upgrade php to 5.4 because they need certain functionality it will bring. The main issue is that 5.3 is the latest thats been built into the distros repository, so to upgrade using the package manager, Ill need to add another 3rd party repo. I dont have a problem with this per se, but Im concerned about using a package from a "non official" source. The other option is to compile php from source, but I guess this will prevent me from using the package manager to upgrade at any stage in the future? So I guess Im just looking for some guidance on which way to go. Compile from source or install from any old repo that purports to supply php 5.4? Or perhaps theres a third option I havent considered? Thanks in advance Demic

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  • How to make one CPU to be used simulataneously be three different users

    - by beginning_steps
    As a bootstrapping start-up we are thinking of saving on the IT hardware cost by making more use of the hardware that we have. As a solopreneur I have a laptop config : intel core2duo processor, 3Gb RAM and 250 GB RAM. Now we are planning to increase our team to 3 members. Will like your suggestions on the nest cost-effective step that I can take so that I can use the computing power of the existing laptop to act as a kind of server and then buy to more monitors where the new recruits can do the daily work on and they need to have different login id and access and they dont need access to all the files/applications as are available in my laptop. We use internet intensively to do our day to day activity. Please share you experience, whether you think this is a good ploy or there is any other more effective way of achieving the same result.

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  • Windows update not working (2008 R2)

    - by Le_Quack
    long story short, one of our domain controllers is won't update. when an update is attempted it says the service is not running (checked and restarted yes it is) and event viewer says its error 0x80072ee2 but this apparently means there is a connection issue but as far as I can work out there isn't. this isn't a short term issue either seems to have been going on since at least feburary. any ideas? Note: Server updates fall to another (more senior) member of the team please do not ask me why they have been so neglected. He doesn't know what the issue is so I'm just trying to get to the bottom of this. many thanks

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  • SCCM? Overkill?

    - by Le_Quack
    T. technician in a high school with around 1600 students 250 staff and 800+ client computers mostly running W7 I'm looking for a better way to manage clients (deploy software, track changes, inventory etc) I like the look of SCCM 2012 features but the case studies seem to be aimed at large multi-site infrastructural rather than a single mid sized site. Is SCCM suitable for a mid sized single site or is it aimed at much larger corporations, if so what would be more suitable Just a note about me and my situation. I work as a technician in a school part of a team of 3. My boss seems content with a network that works (just about) not a productive well maintained network that is easy to run and maintain. I'm still fairly early on in my I.T. career so sorry if I'm not up to speed on all products. EDIT: Thanks for all the help I'll take a look at SCE and SCCM and get some proposals drawn up to take to my boss/deputy head

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  • Is there a good way to prevent a server from emailing a specific address (we control both servers/apps)?

    - by Bms85smb
    When testing a production app we occasionally need to pull from a live site and perform tests on a development server. There are quite a few email addresses stored in the database that we need to modify every time we restore to the development server. Occasionally someone on my team will miss one and accidentally send an email through the distribution list. The email looks legit because it is coming from a clone, it can cause quite the situation. We have a protocol we follow every time we clone the live app and it has helped a lot but I would feel better if it was impossible for the two servers to communicate. Is there a good way to do this? Can firewall rules block email? Does Plesk have a blacklist?

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  • ODBC in SSIS 2012

    - by jamiet
    In August 2011 the SQL Server client team published a blog post entitled Microsoft is Aligning with ODBC for Native Relational Data Access in which they basically said "OLE DB is the past, ODBC is the future. Deal with it.". From that blog post:We encourage you to adopt ODBC in the development of your new and future versions of your application. You don’t need to change your existing applications using OLE DB, as they will continue to be supported on Denali throughout its lifecycle. While this gives you a large window of opportunity for changing your applications before the deprecation goes into effect, you may want to consider migrating those applications to ODBC as a part of your future roadmap.I recently undertook a project using SSIS2012 and heeded that advice by opting to use ODBC Connection Managers rather than OLE DB Connection Managers. Unfortunately my finding was that the ODBC Connection Manager is not yet ready for primetime use in SSIS 2012. The main issue I found was that you can't populate an Object variable with a recordset when using an Execute SQL Task connecting to an ODBC data source; any attempt to do so will result in an error:"Disconnected recordsets are not available from ODBC connections." I have filed a bug on Connect at ODBC Connection Manager does not have same funcitonality as OLE DB. For this reason I strongly recommend that you don't make the move to ODBC Connection Managers in SSIS just yet - best to wait for the next version of SSIS before doing that.I found another couple of issues with the ODBC Connection Manager that are worth keeping in mind:It doesn't recognise System Data Source Names (DSNs), only User DSNs (bug filed at ODBC System DSNs are not available in the ODBC Connection Manager)  UPDATE: According to a comment on that Connect item this may only be a problem on 64bit.In the OLE DB Connection Manager parameter ordinals are 0-based, in the ODBC Connection Manager they are 1-based (oh I just can't wait for the upgrade mess that ensues from this one!!!)You have been warned!@jamiet

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  • SQL SERVER – What is AdventureWorks?

    - by pinaldave
    NOTE: If you know the answer of this question, then I request you to stop reading this post right now. Please do not leave comment about this blog post not being useful to you, if you knew the answer. Few days ago, I received DM asking What is an AdventureWorks database and why in all the examples I use that instead of any other database (e.g. Pubs or  Northwind)? As matter of fact, when I went back to my question list, which I have yet not answered, there were a few more variations of this same question. AdventureWorks is a Sample Database shipped with SQL Server and it can be downloaded from http://codeplex.com site. AdventureWorks has replaced Northwind and Pubs from the sample database in SQL Server 2005. The Microsoft team keeps updating the sample database as they release new versions. Here are some quick links: AdventureWorks SQL Server 2008 SR4 AdventureWorks 2008R2 November CTP AdventureWorks for SQL Azure (December CTP) AventureWorks for SQL Server 2005 SP2A SQL SERVER – 2008 – Download and Install Samples Database AdventureWorks 2005 – Detail Tutorial I have previously written few other articles on the same subject; you can find them easily here: [email protected] Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Mapping UrlEncoded POST Values in ASP.NET Web API

    - by Rick Strahl
    If there's one thing that's a bit unexpected in ASP.NET Web API, it's the limited support for mapping url encoded POST data values to simple parameters of ApiController methods. When I first looked at this I thought I was doing something wrong, because it seems mighty odd that you can bind query string values to parameters by name, but can't bind POST values to parameters in the same way. To demonstrate here's a simple example. If you have a Web API method like this:[HttpGet] public HttpResponseMessage Authenticate(string username, string password) { …} and then hit with a URL like this: http://localhost:88/samples/authenticate?Username=ricks&Password=sekrit it works just fine. The query string values are mapped to the username and password parameters of our API method. But if you now change the method to work with [HttpPost] instead like this:[HttpPost] public HttpResponseMessage Authenticate(string username, string password) { …} and hit it with a POST HTTP Request like this: POST http://localhost:88/samples/authenticate HTTP/1.1 Host: localhost:88 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Content-type: application/x-www-form-urlencoded Content-Length: 30 Username=ricks&Password=sekrit you'll find that while the request works, it doesn't actually receive the two string parameters. The username and password parameters are null and so the method is definitely going to fail. When I mentioned this over Twitter a few days ago I got a lot of responses back of why I'd want to do this in the first place - after all HTML Form submissions are the domain of MVC and not WebAPI which is a valid point. However, the more common use case is using POST Variables with AJAX calls. The following is quite common for passing simple values:$.post(url,{ Username: "Rick", Password: "sekrit" },function(result) {…}); but alas that doesn't work. How ASP.NET Web API handles Content Bodies Web API supports parsing content data in a variety of ways, but it does not deal with multiple posted content values. In effect you can only post a single content value to a Web API Action method. That one parameter can be very complex and you can bind it in a variety of ways, but ultimately you're tied to a single POST content value in your parameter definition. While it's possible to support multiple parameters on a POST/PUT operation, only one parameter can be mapped to the actual content - the rest have to be mapped to route values or the query string. Web API treats the whole request body as one big chunk of data that is sent to a Media Type Formatter that's responsible for de-serializing the content into whatever value the method requires. The restriction comes from async nature of Web API where the request data is read only once inside of the formatter that retrieves and deserializes it. Because it's read once, checking for content (like individual POST variables) first is not possible. However, Web API does provide a couple of ways to access the form POST data: Model Binding - object property mapping to bind POST values FormDataCollection - collection of POST keys/values ModelBinding POST Values - Binding POST data to Object Properties The recommended way to handle POST values in Web API is to use Model Binding, which maps individual urlencoded POST values to properties of a model object provided as the parameter. Model binding requires a single object as input to be bound to the POST data, with each POST key that matches a property name (including nested properties like Address.Street) being mapped and updated including automatic type conversion of simple types. This is a very nice feature - and a familiar one from MVC - that makes it very easy to have model objects mapped directly from inbound data. The obvious drawback with Model Binding is that you need a model for it to work: You have to provide a strongly typed object that can receive the data and this object has to map the inbound data. To rewrite the example above to use ModelBinding I have to create a class maps the properties that I need as parameters:public class LoginData { public string Username { get; set; } public string Password { get; set; } } and then accept the data like this in the API method:[HttpPost] public HttpResponseMessage Authenticate(LoginData login) { string username = login.Username; string password = login.Password; … } This works fine mapping the POST values to the properties of the login object. As a side benefit of this method definition, the method now also allows posting of JSON or XML to the same endpoint. If I change my request to send JSON like this: POST http://localhost:88/samples/authenticate HTTP/1.1 Host: localhost:88 Accept: application/jsonContent-type: application/json Content-Length: 40 {"Username":"ricks","Password":"sekrit"} it works as well and transparently, courtesy of the nice Content Negotiation features of Web API. There's nothing wrong with using Model binding and in fact it's a common practice to use (view) model object for inputs coming back from the client and mapping them into these models. But it can be  kind of a hassle if you have AJAX applications with a ton of backend hits, especially if many methods are very atomic and focused and don't effectively require a model or view. Not always do you have to pass structured data, but sometimes there are just a couple of simple response values that need to be sent back. If all you need is to pass a couple operational parameters, creating a view model object just for parameter purposes seems like overkill. Maybe you can use the query string instead (if that makes sense), but if you can't then you can often end up with a plethora of 'message objects' that serve no further  purpose than to make Model Binding work. Note that you can accept multiple parameters with ModelBinding so the following would still work:[HttpPost] public HttpResponseMessage Authenticate(LoginData login, string loginDomain) but only the object will be bound to POST data. As long as loginDomain comes from the querystring or route data this will work. Collecting POST values with FormDataCollection Another more dynamic approach to handle POST values is to collect POST data into a FormDataCollection. FormDataCollection is a very basic key/value collection (like FormCollection in MVC and Request.Form in ASP.NET in general) and then read the values out individually by querying each. [HttpPost] public HttpResponseMessage Authenticate(FormDataCollection form) { var username = form.Get("Username"); var password = form.Get("Password"); …} The downside to this approach is that it's not strongly typed, you have to handle type conversions on non-string parameters, and it gets a bit more complicated to test such as setup as you have to seed a FormDataCollection with data. On the other hand it's flexible and easy to use and especially with string parameters is easy to deal with. It's also dynamic, so if the client sends you a variety of combinations of values on which you make operating decisions, this is much easier to work with than a strongly typed object that would have to account for all possible values up front. The downside is that the code looks old school and isn't as self-documenting as a parameter list or object parameter would be. Nevertheless it's totally functionality and a viable choice for collecting POST values. What about [FromBody]? Web API also has a [FromBody] attribute that can be assigned to parameters. If you have multiple parameters on a Web API method signature you can use [FromBody] to specify which one will be parsed from the POST content. Unfortunately it's not terribly useful as it only returns content in raw format and requires a totally non-standard format ("=content") to specify your content. For more info in how FromBody works and several related issues to how POST data is mapped, you can check out Mike Stalls post: How WebAPI does Parameter Binding Not really sure where the Web API team thought [FromBody] would really be a good fit other than a down and dirty way to send a full string buffer. Extending Web API to make multiple POST Vars work? Don't think so Clearly there's no native support for multiple POST variables being mapped to parameters, which is a bit of a bummer. I know in my own work on one project my customer actually found this to be a real sticking point in their AJAX backend work, and we ended up not using Web API and using MVC JSON features instead. That's kind of sad because Web API is supposed to be the proper solution for AJAX backends. With all of ASP.NET Web API's extensibility you'd think there would be some way to build this functionality on our own, but after spending a bit of time digging and asking some of the experts from the team and Web API community I didn't hear anything that even suggests that this is possible. From what I could find I'd say it's not possible primarily because Web API's Routing engine does not account for the POST variable mapping. This means [HttpPost] methods with url encoded POST buffers are not mapped to the parameters of the endpoint, and so the routes would never even trigger a request that could be intercepted. Once the routing doesn't work there's not much that can be done. If somebody has an idea how this could be accomplished I would love to hear about it. Do we really need multi-value POST mapping? I think that that POST value mapping is a feature that one would expect of any API tool to have. If you look at common APIs out there like Flicker and Google Maps etc. they all work with POST data. POST data is very prominent much more so than JSON inputs and so supporting as many options that enable would seem to be crucial. All that aside, Web API does provide very nice features with Model Binding that allows you to capture many POST variables easily enough, and logistically this will let you build whatever you need with POST data of all shapes as long as you map objects. But having to have an object for every operation that receives a data input is going to take its toll in heavy AJAX applications, with a lot of types created that do nothing more than act as parameter containers. I also think that POST variable mapping is an expected behavior and Web APIs non-support will likely result in many, many questions like this one: How do I bind a simple POST value in ASP.NET WebAPI RC? with no clear answer to this question. I hope for V.next of WebAPI Microsoft will consider this a feature that's worth adding. Related Articles Passing multiple POST parameters to Web API Controller Methods Mike Stall's post: How Web API does Parameter Binding Where does ASP.NET Web API Fit?© Rick Strahl, West Wind Technologies, 2005-2012Posted in Web Api   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • IASA Sessions on Social Networking Note Influence of Millennial Generation on Insurance Technology

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance is blogging from the 2010 IASA Annual Conference and Business Show this week. Social networking continues to be a buzzword for many in the industry. Erin Esurance, the Geico Gecko and even Nationwide's "The World's Greatest Spokesperson in the World" all have a prominent presence in the social media world. Sessions at the 2010 IASA Annual Conference and Business Show this week in Grapevine, Texas, highlighted how the millennial generation's exploding use of social media is spurring more carriers to leverage tools like Facebook, LinkedIn and other social networks to engage prospect and customers. While panelists encouraged carriers to leverage social networking tools for marketing and communications, they expressed the need for caution and corporate governance when it comes to using the tools as a part of claims, underwriting, and human resources recruitment business practices, and interactions with producers. (A previous Oracle Insurance blog entry by my colleague Susan Keuer noted that social networking and its impact on the underwriting process was also a hot topic at the recent AHOU conference.) Speaking of the millennial generation, IASA announced a new scholarship program and awarded three scholarships during the association's conference this week. The IASA Insurance Industry Collegiate Scholarship Program awards $2,000 scholarships to students in their second or third year of college who are studying an insurance-related field at a four-year college or university. The IASA scholarship committee is co-chaired by Wendy Gibson, vice president of business development for Oracle Insurance. Gibson, a long time IASA volunteer, is completing her second term on IASA's volunteer management team as vice president of industry relations. Helen Pitts is senior product marketing manager for Oracle Insurance.

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