What happens when my domain provider cancels order after domain transfer?
- by Saifur Rahman Mohsin
I purchased 2 domains say xyz.in and abc.com on october 2012 and I got emails that they will be expiring on oct 2013. I called my local domain provider and told him I'd like to transfer the domain from Webiq to GoDaddy to which he said I cannot unless the domain is active. He asked me to pay for both the domains, renew it and then I could transfer the domain via the domain panel. When I went to the domain panel I noticed that the order was made and so I made a transfer which happened successfully. Just as he mentioned the period of validity (1 year) for each domain got transferred to GoDaddy as well! Additionally, I added 1 year of period to both the domain via GoDaddy so both of them and also GoDaddy provided an extra free year to both these domains as I paid for the transfer on 11/10/2013 at 9:18 PM MST so both of these were stated to be valid till 2016 and that's what it showed when I did a whois lookup as well. But now it suddenly shows me that my domains are getting expired this year (and the whois also shows 2015). This is confusing as I have no idea who to blame for the missing one year.
I'm wondering what would have happened say if my old domain provider's client who got my domain registered cancelled the order. Since it was no longer under their control would they still be able to deduce that one year? When I tried submitting a support request to Webiq they replied:
Your domain "abc.com" has been transferred away from us on 17-11-2013 and the domain "xyz.in" was transferred away from us on 18-01-2014. There are no order cancellation actions placed. If you have any billing related issues kindly contact your parent reseller.
I need some guidance on explaining what issue might have occurred or understanding how this domain control works!
