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• Windows Azure PowerShell for Node.js

  - by shiju

  The Windows Azure PowerShell for Node.js is a command-line tool that  allows the Node developers to build and deploy Node.js apps in Windows Azure using Windows PowerShell cmdlets. Using Windows Azure PowerShell for Node.js, you can develop, test, deploy and manage Node based hosted service in Windows Azure. For getting the PowerShell for Node.js, click All Programs, Windows Azure SDK Node.js and run  Windows Azure PowerShell for Node.js, as Administrator. The followings are the few PowerShell cmdlets that lets you to work with Node.js apps in Windows Azure Create New Hosted Service New-AzureService <HostedServiceName> The below cmdlet will created a Windows Aazure hosted service named NodeOnAzure in the folder C:\nodejs and this will also create ServiceConfiguration.Cloud.cscfg, ServiceConfiguration.Local.cscfg and ServiceDefinition.csdef and deploymentSettings.json files for the hosted service. PS C:\nodejs> New-AzureService NodeOnAzure The below picture shows the files after creating the hosted service Create Web Role Add-AzureNodeWebRole <RoleName> The following cmdlet will create a hosted service named MyNodeApp along with web.config file. PS C:\nodejs\NodeOnAzure> Add-AzureNodeWebRole MyNodeApp The below picture shows the files after creating the web role app. Install Node Module npm install <NodeModule> The following command will install Node Module Express onto your web role app. PS C:\nodejs\NodeOnAzure\MyNodeApp> npm install Express Run Windows Azure Apps Locally in the Emulator Start-AzureEmulator -launch The following cmdlet will create a local package and run Windows Azure app locally in the emulator PS C:\nodejs\NodeOnAzure\MyNodeApp> Start-AzureEmulator -launch Stop Windows Azure Emulator Stop-AzureEmulator The following cmdlet will stop your Windows Azure in the emulator. PS C:\nodejs\NodeOnAzure\MyNodeApp> Stop-AzureEmulator Download Windows Azure Publishing Settings Get-AzurePublishSettings The following cmdlet will redirect to Windows Azure portal where we can download Windows Azure publish settings PS C:\nodejs\NodeOnAzure\MyNodeApp> Get-AzurePublishSettings Import Windows Azure Publishing Settings Import-AzurePublishSettings <Location of .publishSettings file> The following cmdlet will import the publish settings file from the location c:\nodejs PS C:\nodejs\NodeOnAzure\MyNodeApp>  Import-AzurePublishSettings c:\nodejs\shijuvar.publishSettings Publish Apps to Windows Azure Publish-AzureService –name <Name> –location <Location of Data centre> The following cmdlet will publish the app to Windows Azure with name “NodeOnAzure” in the location Southeast Asia. Please keep in mind that the service name should be unique. PS C:\nodejs\NodeOnAzure\MyNodeApp> Publish-AzureService –name NodeonAzure –location "Southeast Asia” –launch Stop Windows Azure Service Stop-AzureService The following cmdlet will stop your service which you have deployed previously. PS C:\nodejs\NodeOnAzure\MyNodeApp> Stop-AzureService Remove Windows Azure Service Remove-AzureService The following cmdlet will remove your service from Windows Azure. PS C:\nodejs\NodeOnAzure\MyNodeApp> Remove-AzureService Quick Summary for PowerShell cmdlets Create  a new Hosted Service New-AzureService <HostedServiceName> Create a Web Role Add-AzureNodeWebRole <RoleName> Install Node Module npm install <NodeModule> Running Windows Azure Apps Locally in Emulator Start-AzureEmulator -launch Stop Windows Azure Emulator Stop-AzureEmulator Download Windows Azure Publishing Settings Get-AzurePublishSettings Import Windows Azure Publishing Settings Import-AzurePublishSettings <Location of .publishSettings file> Publish Apps to Windows Azure Publish-AzureService –name <Name> –location <Location of Data centre> Stop Windows Azure Service Stop-AzureService Remove Windows Azure Service Remove-AzureService

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• Oracle : « Le Cloud reprend le meilleur des Mainframes » et en corrige les défauts, à condition qu'il s'appuie sur des standards ouverts

  Oracle : « Le Cloud reprend le meilleur des Mainframes » Et en corrige les défauts, à condition qu'il s'appuie sur des standards ouverts Il y a environ 7 ans, Oracle a entamé un virage stratégique. Son but était de simplifier les déploiements et les architectures IT. Aujourd'hui, l'éditeur aux multiples casquettes (BI, BPM, Hardware, SGBD, Java, etc.) est en train d'en faire un deuxième. Celui du Cloud . Et toujours sous le signe de la simplification. « Le meilleur Cloud sera complètement transparent pour les utilisateurs », prédit Andrew Sutherland, le cordial (et écossais) Senior Vice-Président Fusion Middleware Europe, de passage ce matin à Paris. Sous-entendu, t...

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• Le projet Hudson officiellement forké après le vote de la communauté open-source, Oracle continuera à développer « son » projet Hudson

  Le projet Hudson officiellement forké Après le vote de la communauté open-source et devient Jenkins, Oracle continuera de développer son projet Mise à jour du 02/02/11 La communauté a voté. Et à une écrasante majorité (214 contre 14), elle a validé le transfert du projet Hudson vers les Google Groups (pour les mailing lists et les discussions) et vers GitHub pour le code (lire ci-avant). En conflit avec Oracle sur la propriété du nom, les responsables du projets avaient également proposé de le rebaptiser Projet Jenkins. Une appellation elle aussi acceptée, comme en témoigne le nouveau site d'un des serveurs d'intégration contin...

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• Now Available &ndash; Windows Azure SDK 1.6

  - by Shaun

  Microsoft has just announced the Windows Azure SDK 1.6 and the Windows Azure Tools for Visual Studio 1.6. Now people can download the latest product through the WebPI. After you downloaded and installed the SDK you will find that The SDK 1.6 can be stayed side by side with the SDK 1.5, which means you can still using the 1.5 assemblies. But the Visual Studio Tools would be upgraded to 1.6. Different from the previous SDK, in this version it includes 4 components: Windows Azure Authoring Tools, Windows Azure Emulators, Windows Azure Libraries for .NET 1.6 and the Windows Azure Tools for Microsoft Visual Studio 2010. There are some significant upgrades in this version, which are Publishing Enhancement: More easily connect to the Windows Azure when publish your application by retrieving a publish setting file. It will let you configure some settings of the deployment, without getting back to the developer portal. Multi-profiles: The publish settings, cloud configuration files, etc. will be stored in one or more MSBuild files. It will be much easier to switch the settings between vary build environments. MSBuild Command-line Build Support. In-Place Upgrade Support.   Publishing Enhancement So let’s have a look about the new features of the publishing. Just create a new Windows Azure project in Visual Studio 2010 with a MVC 3 Web Role, and right-click the Windows Azure project node in the solution explorer, then select Publish, we will find the new publish dialog. In this version the first thing we need to do is to connect to our Windows Azure subscription. Click the “Sign in to download credentials” link, we will be navigated to the login page to provide the Live ID. The Windows Azure Tool will generate a certificate file and uploaded to the subscriptions those belong to us. Then we will download a PUBLISHSETTINGS file, which contains the credentials and subscriptions information. The Visual Studio Tool will generate a certificate and deployed to the subscriptions you have as the Management Certificate. The VS Tool will use this certificate to connect to the subscription in the next step. In the next step, I would back to the Visual Studio (the publish dialog should be stilling opened) and click the Import button, select the PUBLISHSETTINGS file I had just downloaded. Then all my subscriptions will be shown in the dropdown list. Select a subscription that I want the application to be published and press the Next button, then we can select the hosted service, environment, build configuration and service configuration shown in the dialog. In this version we can create a new hosted service directly here rather than go back to the developer portal. Just select the <Create New …> item in the hosted service. What we need to do is to provide the hosted service name and the location. Once clicked the OK, after several seconds the hosted service will be established. If we went to the developer portal we will find the new hosted service in my subscription. a) Currently we cannot select the Affinity Group when create a new hosted service through the Visual Studio Publish dialog. b) Although we can specify the hosted service name and DNS prefixing through the developer portal, we cannot do so from the VS Tool, which means the DNS prefixing would be the same as what we specified for the hosted service name. For example, we specified our hosted service name as “Sdk16Demo”, so the public URL would be http://sdk16demo.cloudapp.net/. After created a new hosted service we can select the cloud environment (production or staging), the build configuration (release or debug), and the service configuration (cloud or local). And we can set the Remote Desktop by check the related checkbox as well. One thing should be note is that, in this version when we set the Remote Desktop settings we don’t need to specify a certificate by default. This is because the Visual Studio will generate a new certificate for us by default. But we can still specify an existing certificate for RDC, by clicking the “More Options” button. Visual Studio Tool will create another certificate for the Remote Desktop connection. It will NOT use the certificate that managing the subscription. We also can select the “Advanced Settings” page to specify the deployment label, storage account, IntelliTrace and .NET profiling information, etc.. Press Next button, the dialog will display all settings I had just specified and it will save them as a new profile. The last step is to click the Publish button. Since we enabled the Remote Desktop feature, the first step of publishing was uploading the certificate. And then it will verify the storage account we specified and upload the package, then finally created the website in Windows Azure.   Multi-Profiles After published, if we back to the Visual Studio we can find a AZUREPUBXML file under the Profiles folder in the Azure project. It includes all settings we specified before. If we publish this project again, we can just use the current settings (hosted service, environment, RDC, etc.) from this profile without input them again. And this is very useful when we have more than one deployment settings. For example it would be able to have one AZUREPUBXML profile for deploying to testing environment (debug building, less roles with RDC and IntelliTrace) and one for production (release building, more roles but without IntelliTrace).   In-Place Upgrade Support Let’s change some codes in the MVC pages and click the Publish menu from the azure project node. No need to specify any settings,  here we can use the pervious settings by loading the azure profile file (AZUREPUBXML). After clicked the Publish button the VS Tool brought a dialog to us to indicate that there’s a deployment available in the hosted service environment, and prompt to REPLACE it or not. Notice that in this version, the dialog tool said “replace” rather than “delete”, which means by default the VS Tool will use In-Place Upgrade when we deploy to a hosted service that has a deployment already exist. After click Yes the VS Tool will upload the package and perform the In-Place Upgrade. If we back to the developer portal we can find that the status of the hosted service was turned to “Updating…”. But in the previous SDK, it will try to delete the whole deployment and publish a new one.   Summary When the Microsoft announced the features that allows the changing VM size via In-Place Upgrade, they also mentioned that in the next few versions the user experience of publishing the azure application would be improved. The target was trying to accomplish the whole publish experience in Visual Studio, which means no need to touch developer portal any more. In the SDK 1.6 we can see from the new publish dialog, as a developer we can do the whole process, includes creating hosted service, specifying the environment, configuration, remote desktop, etc. values without going back the the developer portal.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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• Windows Azure Evolution &ndash; TFS Integration (WAWS Part 2)

  - by Shaun

  So this is the fourth blog post about the new features of Windows Azure and the second part of Windows Azure Web Sites. But this is not just focus on the WAWS since the function I’m going to introduce is available in both Windows Azure Web Sites and Windows Azure Cloud Service (a.k.a. hosted service). In the previous post I talked about the Windows Azure Web Sites and how to use its gallery to build a WordPress personal blog without coding. Besides the gallery we can create an empty web site and upload our website from vary approaches. And one of the highlighted feature here is that, we can make our web site integrated with a source control service, such as TFS and Git, so that it will be deployed automatically once a new commit or build available.   Create New Empty Web Site In the developer portal when creating a new web site, we can select QUICK CREATE item. This will create an empty web site with only one shared instance without any database associated. Let’s specify the URL, region and subscription and click OK. After a few seconds our website will be ready. And now we can click the BROWSE button to open this empty website. As you can see there is a welcome page available in my website even thought I didn’t upload or deploy anything. This means even though the website will be charged even before anything was deployed, similar as the cloud service (hosted service). It is because once we created a website, Windows Azure platform had arranged a hosting process (w3wp.exe) in the group of virtual machines.   Create Project in TFS Preview Service and Setup Link Currently the Windows Azure Web Sites can integrate with TFS and Git as its deployment source, and it only support the Microsoft TFS Preview Service for now. I will not deep into how to use the TFS preview service in this post but once we click into the website we had just created and then clicked the “Set up TFS publishing”, there will be a dialog helping us to connect to this service. If you don’t have an account you can click the link shown below to request one. Assuming we have already had an account of TFS service then we need to create a new project firstly. Go to your TFS service website and create a new project, giving the project name, description and the process template. Then, back to the developer portal and clicked the “Set up TFS publishing” link. In the popping up window I will provide my TFS service URL and click the “Authorize now” link. Click “Accept” button to allow my windows azure to connect to my TFS service. Then it will be back to the developer portal and list all projects in my account. Just select the one I had just created and click OK. Then our website is linking to the TFS project I specified and finally it will show similar like this below. This means the web site had been linked to the TFS successfully.   Work with TFS Preview Service in VS2010 In the figure above there are some links to guide us how to connect to the TFS server through Visual Studio 2010 and 2012 RC. If you are using Visual Studio 2012 RC, you don’t need any extension. But if you are using Visual Studio 2010 you must have SP1 and KB2581206 installed. To connect to my TFS service just open the Visual Studio and in the Team Explorer, we can add a new TFS server and paste the URL of my TFS service from the developer portal. And select the project I had just created, then it will be listed in my Team Explorer. Now let’s start to build our website. Since the website we are going to build will be deployed to WAWS, it’s NOT a cloud service, NOT a web role. So in this case we need to create a normal ASP.NET web application. For example, an ASP.NET MVC 3 web application. Next, right click on the solution and select “Add Solution to Source Control”, select the project I had just created. Then check my code in. Once the check-in finished we can see that there is a build running in the TFS server. And if we back to the developer portal, we will see in our web site deployment page there’s a deployment running. In fact, once we linked our web site to our TFS then it will create a new build definition in our TFS project. It will be triggered by each check-in and deploy to the web site we linked automatically. So that when our code had been compiled it will be published to our web site from our TFS server. Once the build and deployment finished we can see it’s now active on our developer portal. Now we can see the web site that created from my Visual Studio and deployed by my TFS.   Continue Deployment through VS and TFS A big benefit when using TFS publishing is the continue deployment. Now if I changed some code in my Visual Studio, for example update some text on the home page and check in my changes, then it will trigger an new build and deploy to my WAWS automatically. And even more, if we wanted to rollback to a previous version we can just select an existing deployment listed in the portal and click REDEPLOY at the bottom.   Q&A: Can Web Site use Storage work with a Worker Role? Stacy asked a question in my previous post, which was “can a web site use Windows Azure Storage and furthermore working with a worker role”. Since the web site is deployed on the windows azure virtual machines in data center, it must be able to use all windows azure features such as the storage, SQL databases, CDN, etc.. But since when using web site we normally have a standard ASP.NET web application, PHP website or NodeJS, the windows azure SDK was not referenced by default. But we can add them by ourselves. In our sample project let’s right click on my MVC project and clicked the “Manage NuGet packages”. And in the dialog I will search windows azure packages and select the “Windows Azure Storage” to install. Then we will have the assemblies to access windows azure storage such as tables, queues and blobs. Since I have a storage account already, let’s have a quick demo, just to list all blobs in a container. The code would be like this. 1: using System; 2: using System.Collections.Generic; 3: using System.Linq; 4: using System.Web; 5: using System.Web.Mvc; 6: using Microsoft.WindowsAzure; 7: using Microsoft.WindowsAzure.StorageClient; 8:  9: namespace WAASTFSDemo.Controllers 10: { 11: public class HomeController : Controller 12: { 13: public ActionResult Index() 14: { 15: ViewBag.Message = "Welcome to Windows Azure!"; 16:  17: var credentials = new StorageCredentialsAccountAndKey("[STORAGE_ACCOUNT]", "[STORAGE_KEY]"); 18: var account = new CloudStorageAccount(credentials, false); 19: var client = account.CreateCloudBlobClient(); 20: var container = client.GetContainerReference("shared"); 21: ViewBag.Blobs = container.ListBlobs().Select(b => b.Uri.AbsoluteUri); 22:  23: return View(); 24: } 25:  26: public ActionResult About() 27: { 28: return View(); 29: } 30: } 31: } 1: @{ 2: ViewBag.Title = "Home Page"; 3: } 4:  5: <h2>@ViewBag.Message</h2> 6: <p> 7: To learn more about ASP.NET MVC visit <a href="http://asp.net/mvc" title="ASP.NET MVC Website">http://asp.net/mvc</a>. 8: </p> 9: <div> 10: <ul> 11: @foreach (var blob in ViewBag.Blobs) 12: { 13: <li>@blob</li> 14: } 15: </ul> 16: </div> And then just check in the code, it will be deployed to my web site. Finally we can see the blobs in my storage.   This is just an example but it proves that web sites can connect to storage, table, blob and queue as well. So the answer to Stacy should be “yes”. The web site can use queue storage to work with worker role.   Summary In this post I demonstrated how to integrate with TFS from Windows Azure Web Sites. You can see our website can be built, uploaded and deployed automatically by TFS service. All we need to do is to provide the TFS name and select the project. Not only the Windows Azure Web Site, in this upgrade the Windows Azure Cloud Services (hosted service) can be published through TFS as well. Very similar as what we have shown below. But currently, only Microsoft TFS Service Preview can be integrated with Windows Azure. But I think in the future we can link the TFS in our enterprise and some 3rd party TFS such as CodePlex to Windows Azure.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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• Windows Azure Learning Plan - Application Fabric

  - by BuckWoody

  This is one in a series of posts on a Windows Azure Learning Plan. You can find the main post here. This one deals with the Application Fabric for Windows Azure. It serves three main purposes - Access Control, Caching, and as a Service Bus.   Overview and Training Overview and general  information about the Azure Application Fabric, - what it is, how it works, and where you can learn more. General Introduction and Overview http://msdn.microsoft.com/en-us/library/ee922714.aspx Access Control Service Overview http://msdn.microsoft.com/en-us/magazine/gg490345.aspx Microsoft Documentation http://msdn.microsoft.com/en-gb/windowsazure/netservices.aspx Learning and Examples Sources for online and other Azure Appllications Fabric training Application Fabric SDK http://www.microsoft.com/downloads/en/details.aspx?FamilyID=39856a03-1490-4283-908f-c8bf0bfad8a5&displaylang=en Application Fabric Caching Service Primer http://blogs.msdn.com/b/appfabriccat/archive/2010/11/29/azure-appfabric-caching-service-soup-to-nuts-primer.aspx?wa=wsignin1.0 Hands-On Lab: Building Windows Azure Applications with the Caching Service http://www.wadewegner.com/2010/11/hands-on-lab-building-windows-azure-applications-with-the-caching-service/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+WadeWegner+%28Wade+Wegner+-+Technical%29 Architecture  Azure Application Fabric Internals and Architectures for Scale Out and other use-cases. Azure Application Fabric Architecture Guide http://blogs.msdn.com/b/yasserabdelkader/archive/2010/09/12/release-of-windows-server-appfabric-architecture-guide.aspx Windows Azure AppFabric Service Bus - A Deep Dive (Video) http://www.msteched.com/2010/Europe/ASI410 Access Control Service (ACS) High Level Architecture http://blogs.msdn.com/b/alikl/archive/2010/09/28/azure-appfabric-access-control-service-acs-v-2-0-high-level-architecture-web-application-scenario.aspx Applications  and Programming Programming Patterns and Architectures for SQL Azure systems. Various Examples from PDC 2010 on using Azure Application as a Service Bus http://tinyurl.com/2dcnt8o Creating a Distributed Cache using the Application Fabric http://blog.structuretoobig.com/post/2010/08/31/Creating-a-Poor-Mane28099s-Distributed-Cache-in-Azure.aspx  Azure Application Fabric Java SDK http://jdotnetservices.com/

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• ArchBeat Link-o-Rama for August 1, 2013

  - by OTN ArchBeat

  Performance Tuning – Systems Running BPEL Processes | Ravi Saraswathi and Jaswant Sing Ravi Saraswathi and Jaswant Singh, the authors of "Oracle SOA BPEL Process Manager 11gR1 - A Hands-on Tutorial" explain performance tuning of SOA composite applications for optimal performance and scalability. Steps to configure SAML 2.0 with Weblogic Server | Puneeth The blogger known only as Punteeth shares an illustrated technical post that will be of interest to those working with Oracle WebLogic and the Security Assertion Markup Language (SAML). Video: Planning and Getting Started - Developer PCs | Chris Muir Tune in to the latest episode of ADF Architecture TV to see Chris Muir explain why you don't have to buy the most expensive PCs in order to run JDeveloper. Key User Experience Design Principles for working with Big Data | John Fuller User Experience Designer John Fuller shares 6 core design principles for working with big data that focus on "helping people bring together a variety of data types in a fast and flexible way." Event: OTN Developer Day: ADF Mobile - Burlington, MA - Aug 28 Through six sessions, including a hands-on workshop, you'll learn a simpler way to leverage your existing skills to develop enterprise mobile applications using Oracle ADF Mobile. Registration is free, but seating is limited. Optimizing WebCenter Portal Mobile Delivery | Jeevan Joseph FMW solution architect Jeevan Joseph "walks you through identifying and analyzing some common WebCenter Portal performance bottlenecks related to page weight and describes a generic approach that can streamline your portal while improving the performance and response times." Customizing specific instances of a WebCenter task flow | Jeevan Joseph Fusion Middleware A-Team solution architect Jeevan Joseph strikes again with this article that explains "how to set up parameters on MDS customization so that it is applied only under certain conditions...making it possible to customize individual instances of task flows." Exalogic Virtual Tea Break Snippets – Modifying Memory, CPU and Storage on a vServer | Andrew Hopkinson FMW solution architect Andrew Hopkinson walks you through "the simple process of resizing the resources associated with an already existing Exalogic vServer." Oracle ADF Mobile Virtual Developer Day - Next Week | Shay Shmeltzer JDeveloper product team lead Shay Schmeltzer shares agenda information for the OTN Virtual Developer Day event covering Mobile Application Development for iOS and Android, coming up one week from today, on August 7, 2013, 9am PT/Noon ET/1pm BRT. What's New In Oracle Enterprise Pack for Eclipse 12.1.2.1.0? New features and updates on the newly-released Oracle Enterprise Pack for Eclipse 12.1.2.1.0, now available for download from OTN. IOUG Cloud Builders Unite | Jeff Erickson Check out this great Oracle Magazine article by Jeff Erickson about IOUG members organizing around their common interest in building private clouds. Thought for the Day "Stuff that's hidden and murky and ambiguous is scary because you don't know what it does." — Jerry Garcia (August 1, 1942 – August 9, 1995) Source: brainyquote.com

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• A brief introduction to BRM and architecture

  - by Yani Miguel

  Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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• Defense Manpower Data Center Wins Award for Excellence in the Workforce

  - by Peggy Chen

  The Defense Manpower Data Center milConnect website recently won the 2012 Excellence.gov Award for Excellence in the Workforce. Defense Manpower Data Center milConnect is a centralized, online resource that provides military service members (active and retired) and their families (over 42 million in total) quick access to their profile, health care enrollments, benefits, and other military-related topics. An easy to use, safe and secure website, milConnect also provides service members with convenient access their personnel and service-related information. The self-service website allow users to quickly and easily find and, where applicable, update their information in the Defense Eligibility Reporting System (DEERS) and milConnect transmits information to and from one reliable source safely and securely.  The Defense Manpower Data Center (DMDC) maintains the largest, most comprehensive central repository of personnel, manpower, casualty, pay, entitlement, personnel security, person identity and attributes, survey, testing, training, and financial data in the Department of Defense (DoD).  This is one of the largest systems of record in the world. milConnect had the challenge of modernizing the user experience for over 42 million users. With records in over 22 applications and 25 interfaces in hundreds of existing systems, milConnect needed to reduce the complexity of multiple authentication sources as well as consolidating access to existing systems with sensitive information. It accomplished this using a service-orientated architecture, enterprise security and access and identity management for self-service access on a massive scale. By providing 24x7x365 secure access and handling over 5 million transactions daily, not only has milConnect, built on Oracle WebCenter, streamlined and improved the customer experience for military personnel and families. it has also done so while cutting costs, allowing self-service access, and promoting electronic government. Congrats to Defense Manpower Data Center and milConnect! 

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• Cisco ASA - Enable communication between same security level

  - by Conor

  I have recently inherited a network with a Cisco ASA (running version 8.2). I am trying to configure it to allow communication between two interfaces configured with the same security level (DMZ-DMZ) "same-security-traffic permit inter-interface" has been set, but hosts are unable to communicate between the interfaces. I am assuming that some NAT settings are causing my issue. Below is my running config: ASA Version 8.2(3) ! hostname asa enable password XXXXXXXX encrypted passwd XXXXXXXX encrypted names ! interface Ethernet0/0 switchport access vlan 400 ! interface Ethernet0/1 switchport access vlan 400 ! interface Ethernet0/2 switchport access vlan 420 ! interface Ethernet0/3 switchport access vlan 420 ! interface Ethernet0/4 switchport access vlan 450 ! interface Ethernet0/5 switchport access vlan 450 ! interface Ethernet0/6 switchport access vlan 500 ! interface Ethernet0/7 switchport access vlan 500 ! interface Vlan400 nameif outside security-level 0 ip address XX.XX.XX.10 255.255.255.248 ! interface Vlan420 nameif public security-level 20 ip address 192.168.20.1 255.255.255.0 ! interface Vlan450 nameif dmz security-level 50 ip address 192.168.10.1 255.255.255.0 ! interface Vlan500 nameif inside security-level 100 ip address 192.168.0.1 255.255.255.0 ! ftp mode passive clock timezone JST 9 same-security-traffic permit inter-interface same-security-traffic permit intra-interface object-group network DM_INLINE_NETWORK_1 network-object host XX.XX.XX.11 network-object host XX.XX.XX.13 object-group service ssh_2220 tcp port-object eq 2220 object-group service ssh_2251 tcp port-object eq 2251 object-group service ssh_2229 tcp port-object eq 2229 object-group service ssh_2210 tcp port-object eq 2210 object-group service DM_INLINE_TCP_1 tcp group-object ssh_2210 group-object ssh_2220 object-group service zabbix tcp port-object range 10050 10051 object-group service DM_INLINE_TCP_2 tcp port-object eq www group-object zabbix object-group protocol TCPUDP protocol-object udp protocol-object tcp object-group service http_8029 tcp port-object eq 8029 object-group network DM_INLINE_NETWORK_2 network-object host 192.168.20.10 network-object host 192.168.20.30 network-object host 192.168.20.60 object-group service imaps_993 tcp description Secure IMAP port-object eq 993 object-group service public_wifi_group description Service allowed on the Public Wifi Group. Allows Web and Email. service-object tcp-udp eq domain service-object tcp-udp eq www service-object tcp eq https service-object tcp-udp eq 993 service-object tcp eq imap4 service-object tcp eq 587 service-object tcp eq pop3 service-object tcp eq smtp access-list outside_access_in remark http traffic from outside access-list outside_access_in extended permit tcp any object-group DM_INLINE_NETWORK_1 eq www access-list outside_access_in remark ssh from outside to web1 access-list outside_access_in extended permit tcp any host XX.XX.XX.11 object-group ssh_2251 access-list outside_access_in remark ssh from outside to penguin access-list outside_access_in extended permit tcp any host XX.XX.XX.10 object-group ssh_2229 access-list outside_access_in remark http from outside to penguin access-list outside_access_in extended permit tcp any host XX.XX.XX.10 object-group http_8029 access-list outside_access_in remark ssh from outside to internal hosts access-list outside_access_in extended permit tcp any host XX.XX.XX.13 object-group DM_INLINE_TCP_1 access-list outside_access_in remark dns service to internal host access-list outside_access_in extended permit object-group TCPUDP any host XX.XX.XX.13 eq domain access-list dmz_access_in extended permit ip 192.168.10.0 255.255.255.0 any access-list dmz_access_in extended permit tcp any host 192.168.10.29 object-group DM_INLINE_TCP_2 access-list public_access_in remark Web access to DMZ websites access-list public_access_in extended permit object-group TCPUDP any object-group DM_INLINE_NETWORK_2 eq www access-list public_access_in remark General web access. (HTTP, DNS & ICMP and Email) access-list public_access_in extended permit object-group public_wifi_group any any pager lines 24 logging enable logging asdm informational mtu outside 1500 mtu public 1500 mtu dmz 1500 mtu inside 1500 no failover icmp unreachable rate-limit 1 burst-size 1 no asdm history enable arp timeout 60 global (outside) 1 interface global (dmz) 2 interface nat (public) 1 0.0.0.0 0.0.0.0 nat (dmz) 1 0.0.0.0 0.0.0.0 nat (inside) 1 0.0.0.0 0.0.0.0 static (inside,outside) tcp interface 2229 192.168.0.29 2229 netmask 255.255.255.255 static (inside,outside) tcp interface 8029 192.168.0.29 www netmask 255.255.255.255 static (dmz,outside) XX.XX.XX.13 192.168.10.10 netmask 255.255.255.255 dns static (dmz,outside) XX.XX.XX.11 192.168.10.30 netmask 255.255.255.255 dns static (dmz,inside) 192.168.0.29 192.168.10.29 netmask 255.255.255.255 static (dmz,public) 192.168.20.30 192.168.10.30 netmask 255.255.255.255 dns static (dmz,public) 192.168.20.10 192.168.10.10 netmask 255.255.255.255 dns static (inside,dmz) 192.168.10.0 192.168.0.0 netmask 255.255.255.0 dns access-group outside_access_in in interface outside access-group public_access_in in interface public access-group dmz_access_in in interface dmz route outside 0.0.0.0 0.0.0.0 XX.XX.XX.9 1 timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute timeout tcp-proxy-reassembly 0:01:00 dynamic-access-policy-record DfltAccessPolicy http server enable http 192.168.0.0 255.255.255.0 inside no snmp-server location no snmp-server contact snmp-server enable traps snmp authentication linkup linkdown coldstart crypto ipsec security-association lifetime seconds 28800 crypto ipsec security-association lifetime kilobytes 4608000 telnet timeout 5 ssh 192.168.0.0 255.255.255.0 inside ssh timeout 20 console timeout 0 dhcpd dns 61.122.112.97 61.122.112.1 dhcpd auto_config outside ! dhcpd address 192.168.20.200-192.168.20.254 public dhcpd enable public ! dhcpd address 192.168.0.200-192.168.0.254 inside dhcpd enable inside ! threat-detection basic-threat threat-detection statistics host threat-detection statistics access-list no threat-detection statistics tcp-intercept ntp server 130.54.208.201 source public webvpn ! class-map inspection_default match default-inspection-traffic ! ! policy-map type inspect dns preset_dns_map parameters message-length maximum client auto message-length maximum 512 policy-map global_policy class inspection_default inspect dns preset_dns_map inspect ftp inspect h323 h225 inspect h323 ras inspect ip-options inspect netbios inspect rsh inspect rtsp inspect skinny inspect esmtp inspect sqlnet inspect sunrpc inspect tftp inspect sip inspect xdmcp !

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• svchost.exe crash on wake up

  - by Serge

  Lately whenever I wake up my laptop from sleep I get a series of errors (generated by a host process failing) I haven't been able to figure out why this happens but I know which host process fails and was wondering if someone had some insight on why this keeps occuring 99% of the time when my laptop wakes up. here's the host process error Faulting application svchost.exe_SysMain, version 6.0.6001.18000, time stamp 0x47919291, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e0421d, exception code 0xc0000006, fault offset 0x000000000005a02d, process id 0x1738, application start time 0x01cae656279b1010. and here are some services that fail because of that host The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. The Wired AutoConfig service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. The ReadyBoost service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. The Human Interface Device Access service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service. The Network Connections service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service. The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. The Superfetch service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. Anyways I think you get the point, there are a few more. It got really annoying to wait for those services to restart so I created a batch file that does it automatically whenever the wlan stops I'm using Vista x64 on a Studio XPS 1640

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• A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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• WebCenter Customer Spotlight: Ferrous Resources do Brasil S.A.

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryFerrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. They wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil. Ferrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. The single repository hold almost 220,000 files with an expected to growth to 8 million files in the next two years.  The solution has reduced  financial audit reporting from two weeks to only four days. Company OverviewFounded in 2007, Ferrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. Ferrous intends to become one of the five largest iron ore mining companies in the world within the next few years.  Business ChallengesFerrous wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil. Solution DeployedFerrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. They consolidated all company documents into a single repository to hold almost 220,000 files, including iron-ore project layout and pictures for a repository that is expected to grow to 8 million files in the next two years. Business Results Gained access to reports on individual files of pictures, project layouts, text files, spreadsheets, and slides–enabling the company to find out who opened and altered each  file and when, as well as to access previous versions Enabled investors and board of directors abroad to access all company documents via a Web portal, something that was previously achieved only through e-mails or CD file transfers Enabled the company to consolidate all files, which were mostly disseminated in pen drives and desktops, so that they are now available to more than 500 system users, including investors, lawyers, partners, and 320 in-company users Reduced time to search specific documents, saving several days in financial audit reporting, an activity that previously took two weeks and now requires only four days  “With Oracle WebCenter Content, we managed to organize, control, and protect the company’s files since the beginning of operations and, as a consequence, can offer rapid and transparent access to all company documents.” Frederico Samartini, Business Performance Manager, Ferrous Resources do Brasil S.A. Additional Information Ferrous Customer Snapshot Oracle WebCenter Content

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• WebCenter Customer Spotlight: Instituto Mexicano de la Propiedad Industrial

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized  federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI  business objectives were to increase efficiency, improve client service, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. IMPI  implemented  Oracle WebCenter Content to develop electronic inquiry service by digitizing and managing documents and a public Web site making patent-related information easily available online. With the implemented solution IMPI increased the number of monthly inquires from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. Company OverviewInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI is responsible for registering and publicizing inventions, distinctive signs, trademarks, and patents. In addition to its Mexico City headquarters, IMPI has five regional offices.  Business Challenges IMPI  business objectives were to increase efficiency by automating internal operations and patent and trademark-related procedures and services, improve client service by simplifying patent and trademark procedures, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. Solution DeployedIMPI worked with Oracle Consulting to implement Oracle WebCenter Content to develop electronic inquiry service - services that were previously provided in person only - by digitizing and managing documents. They use Oracle Database 11g, Enterprise Edition to manage data for all mission-critical systems, automating patent and trademark transactions, providing consistent, readily available, and accurate data. IMPI developed a Web site to support newly digitized information with simple and flexible interfaces, making patent-related information easily available online to the public. Business ResultsWith the implemented solution IMPI increased the number of monthly inquires  from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. “Oracle WebCenter Content structure is unique. It lets us separately manage communication with other applications and databases, and performs content management itself. It’s a stable tool, at an appropriate cost, that lets us develop and provide reliable electronic services.” Eugenio Ponce de León, Divisional Director of Systems and Technology, Instituto Mexicano de la Propiedad Industrial Additional Information Instituto Mexicano de la Propiedad Customer Snapshot Oracle WebCenter Content

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• Oracle ouvre Application Development Framework à iOS et Android pour porter les applications d'entreprise en Java sur mobiles

  Oracle ouvre son Application Development Framework à iOS et Android Pour porter les applications d'entreprise sur mobiles, BlackBerry et Windows Phone devraient suivre ADF (Application Development Framework) de Oracle s'ouvre à iOS et Android avec l'arrivée d'ADF Mobile. Cette extension ? qui tourne sur JDeveloper IDE - permet de porter les applications Java réalisées avec le framework sur des mobiles en générant un code « hybride » (HTML,CSS, JS d'un côté, Java de l'autre). La partie Java pourra s’exécuter dans ces applications grâce à une JVM embarquée ? et allégée. L'UI étant prise en charge par les technos Webs. A noter, les outils générés avec ADF Mobile ne pourrant commu...

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• Java Certification Exams and Their Move to Pearson VUE

  - by Harold Green

  You may be aware that Oracle recently migrated all Sun-branded certification exams from Prometric to Pearson VUE. Below are answers to some frequently-asked questions that we've been getting recently: What changes to the exams should I be aware of?Only minor changes were made to the exams during the transition to Pearson VUE: Renumbering of all exams to the Oracle exam numbering structure (i.e. 1Z0...). Most exam score reports were enhanced to provide more detailed feedback. Score reports now list every exam objective for which a question (or questions) were answered incorrectly. The previous format provided only section-level performance feedback. For three Java exams, some lengthy (time-consuming) questions were removed & replaced with shorter (less time-consuming) questions. This was done in order to shorten the required exam time (to 150 minutes). Some interactive question types were removed from several Java and Solaris exams (including "matching" and "drag-and-drop" questions). The passing scores (for the exams that were revised) were statistically adjusted to make them equal to their prior passing scores, thus ensuring that the exams maintained the same level of difficulty as before. The exam objectives and the exam questions themselves did not change. Candidates should study the same material and objectives. Are there also new testing practices I should be aware of?Oracle follows a common industry practice of placing occasional un-scored questions on our certification exams. Candidates will not know which questions are unscored. At the time of this blog post, only one of the migrated exams (1Z0-898) contains unscored questions.I started the Master certification path through Prometric, and now I need to complete the requirements through Pearson VUE. Where can I get guidance on this process?Visit our Vendor Transition FAQs to find comprehensive instructions. Oracle has created several specific paths to accommodate candidates who were at at varying stages of completion of their master path when the transition occurred. Make sure to follow the specific path designed for your case, as you will need to know which exam number to select in order to submit/re-submit your requirements. QUICK LINKS Oracle Certification Blog Post: Java, Oracle Solaris, MySQL and Other Former Sun Certification Exams Now Being Delivered At Pearson VUE Oracle Certification Website: Vendor Transition Announcement

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• What is the difference between Output Text and Output Text (Active)?

  - by [email protected]

  When building an ADF Faces application in JDeveloper, you might have noticed that in the Component Palette there is an option for both "Output Text" as well as "Output Text (Active)".   Why do we have both of these options?Under the covers, there are actually two tags, af:outputText and af:activeOutputText.  Similarly, there is an active version of af:image, namely af:activeImage, and an active version of af:commandToolbarButton, af:activeCommandToolbarButton.In the vast majority of cases, developers should use the non-active version of the components.   The active version of the components are there to support specific usecases around Server Side Push using the Active Data Service feature.  Most of our customers don't use Server Side Push, and hence do not need the active version of the components.  You can learn more about Server Side Push with ADF Active Data Service in this blog.By using the active version of af:outputText, af:image or af:commandToolbarButton when you don't need to, you are taking a performance hit that is unnecessary.

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• Oracle bat un nouveau record de stockage de 5 Téraoctets avec les bandes T10K C, sa librairie de sauvegarde peut stocker 1 Exaoctet

  Oracle annonce un nouveau record de stockage de 5 Téraoctets Avec les bandes T10K C, sa librairie de sauvegarde peut stocker 1 Exaoctet Oracle vient de présenter le nouveau modèle de bandes magnétiques T10000, un modèle qui affiche des performances spectaculaires et sans équivalents dans l'industrie du stockage. Le « T10000 C » (ou « T10K C ») offre 5 Téraoctets de capacité de stockage native, soit cinq fois la contenance de son prédécesseur, le T10K B, sorti en 2008. Il double également la vitesse de lecture/écriture atteignant ainsi des débits de 240 Mégaoctets par seconde. La bibliothèque de sauvegarde « StreamLine 8500 » peut elle désormais stocker jusqu'à 1 Exa...

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• ArchBeat Link-o-Rama for July 3, 2013

  - by Bob Rhubart

  Industrial SOA Chapter 5: Enterprise Service Bus Enterprise Service Bus, the fifth and latest addition to the Industrial SOA article series, answers some of the most important questions surrounding the use of an ESB. Industrial SOA Chapter 4: SOA Maturity The fourth article in the Industrial SOA series, SOA Maturity offers "an exploration of the fundamentals of applying a factory approach to modern service-oriented software development." Using the Exalytics Summary Advisor and Oracle BI Apps 7.9.6.4 | Mark Rittman Oracle ACE Director Mark Rittman's post revisits "the use of the Summary Advisor, with my BI Apps installation bumped-up to version 7.9.6.4, and the Exalytics environment patched up to 11.1.1.6.9, the latest patch release we’ve applied to that environment." Part 1 - 12c Database and WLS - Overview | Steve Felts Steve Felts shares a handy table that "maps the Oracle 12c Database features supported with various combinations of currently available WLS releases, 11g and 12c Drivers, and 11g and 12c Databases." Developers WebCast: Deploy Highly-Available Custom Services on Your Data Grid Products - July 11 Oracle Coherence Sr. Architect Brian Oliver hosts this free July 11 webcast for developers to show you how to "create and deploy customized, highly-available services for your data grid, and how real-time data processing will allow you to provide unmatched end-user experiences." A checklist for OIM go live | Daniel Gralewski FMW A-Team solution architect Daniel Gralewski's list is intended to complement Oracle Identity Manager. His post "provides tips on a few topics that are not part of the documentation." How Many ODI Master Repositories Should We Have? | Christophe Dupupet FMW solution architect Christophe Dupupet provides a simple along with best practices for the architecture of ODI repositories in a corporate environment. Distinguish EA from enterprise wide solution architecture | John Wu My buddy Tony Meyer, who did a great presentation recently at the Cleveland-area Enterprise Architect / Solution Architect Meet-up, recommends this Toolbox article by John Wu. YouTube: Oracle Fusion Applications Developer Tips If you work with Fusion Applications you'll want to check out the tips and tricks for building extensions, customizations, and integrations now available on the new Oracle Fusion Middleware Developer Relations YouTube channel. The CX Factor: Wooing and wowing customers in the digital age "There was a time when 'customer experience' was limited to what happened to you when you walked into a store, restaurant, or other place of business or when you called a business on the telephone. But that was back when you could still smoke on airplanes." Thought for the Day "If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be 'meetings.' " — Dave Barry (Born July 3, 1947) Source: brainyquote.com

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• Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

  - by [email protected]

  Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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• Building a Redundant / Distrubuted Application

  - by MattW

  This is more of a "point me in the right direction" question. I (and my team of 3) have built a hosted web app that queues and routes customer chat requests to available customer service agents (It does other things as well, but this is enough background to illustrate the issue). The basic dev architecture today is: a single page ajax web UI (ASP.NET MVC) with floating chat windows (think Gmail) a backend Windows service to queue and route the chat requests this service also logs the chats, calculates service levels, etc a Comet server product that routes data between the web frontend and the backend Windows service this also helps us detect which Agents are still connected (online) And our hardware architecture today is: 2 servers to host the web UI portion of the application a load balancer to route requests to the 2 different web app servers a third server to host the SQL Server DB and the backend Windows service responsible for queuing / delivering chats So as it stands today, one of the web app servers could go down and we would be ok. However, if something would happen to the SQL Server / Windows Service server we would be boned. My question - how can I make this backend Windows service logic be able to be spread across multiple machines (distributed)? The Windows service is written to accept requests from the Comet server, check for available Agents, and route the chat to those agents. How can I make this more distributed? How can I make it so that I can distribute the work of the backend Windows service can be spread across multiple machines for redundancy and uptime purposes? Will I need to re-write it with distributed computing in mind? I should also note that I am hosting all of this on Rackspace Cloud instances - so maybe it is something I should be less concerned about? Thanks in advance for any help!

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• Webcast Q&A: Cisco's Platform Approach to Identity Management

  - by Tanu Sood

  Thanks to all who attended the live webcast we hosted on Cisco: Best Practices for a Platform Approach on Wed, March 14th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Ranjan Jain, Security Architect at Cisco for walking us through Cisco’s drivers and rationale for the platform approach, the implementation strategy, results, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies with a platform approach to Identity Management. A forward looking organization, Cisco also has plans for secure cloud and mobile access enablement so it was interesting to learn how the Platform approach to Identity Management today is laying down the foundation for those future initiatives. While we tackled a good few questions during the webcast, we have captured the responses to those that we weren’t able to get to: Q.Can you provide insight into how you approached developing profiles for each user groupA. At Cisco, the user profile was already available to IT before the platform consolidation started. There is a dedicated business team that manages the user profiles. Q. What is the current version of Oracle Identity Manager in the market?A. Oracle Identity Manager 11gR1 is the latest version of our industry leading user provisioning/identity administration solution. Q. Is data resource segmentation part of the overall strategy at Cisco?A. It is but it is managed by the business teams and not at the IT level. Q. Does Cisco also have an Active Directoy LDAP? Do they sync AD from OID or do the provision to AD as another resource?[A. Yes, we do. AD is provisioned using in-house tools and not via Oracle Identity Manager (OIM). Q. If we already have a point IDM solution in place (SSO), can the platform approach still work?A. Yes, the platform approach calls for a seamless, standardized framework for identity management to support the enterprise’s entire infrastructure, both on-premise or in the cloud. Oracle Identity Management solutions are standards based so they can easily integrate and interoperate with existing Oracle or non-Oracle solutions. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in our Customers Talk: Identity as a Platform webcast series:ING: Scaling Role Management and Access Certification to Thousands of ApplicationsWednesday, April 11th at 10 am PST/ 1 pm ESTRegister Today We are also hosting a live event series in collaboration with the Aberdeen Group. To hear first-hand, the insights from the recently released Aberdeen Report and to discuss the merits of the Platform approach, do join us at this event. You can also connect with Oracle Identity Management SMEs and get your questions answered live. Aberdeen Group Live Event Series: IAM Integrated - Analyzing the "Platform" vs. "Point Solution" ApproachNorth America, April 10 - May 22Register for an event near you And here’s the slide deck from our Cisco webcast:   Oracle_Cisco identity platform approach_webcast View more presentations from OracleIDM

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• Move Data into the grid for scalable, predictable response times

  - by JuergenKress

  CloudTran is pleased to introduce the availability of the CloudTran Transaction and Persistence Manager for creating scalable, reliable data services on the Oracle Coherence In-Memory Data Grid (IMDG). Use of IMDG architectures has been key to handling today’s web-scale loads because it eliminates database latency by storing important and frequently access data in memory instead of on disk. The CloudTran product lets developers easily use an IMDG for full ACID-compliant transactions without having to be concerned about the location or spread of data. The system has its own implementation of fast, scalable distributed transactions that does NOT depend on XA protocols but still guarantees all ACID properties. Plus, CloudTran asynchronously replicates data going into the IMDG to back-end datastores and back-up data centers, again ensuring ACID properties. CloudTran can be accessed through Java Persistence API (JPA via TopLink Grid) and now, through a new Low-Level API, or LLAPI. This is ideal for use in SOA applications that need data reliability, high availability, performance, and scalability. It is still in its limited beta release, the LLAPI gives developers the ability to use standard put/remove logic available in Coherence and then wrap logic with simple Spring annotations or XML+AspectJ to start transactions. An important feature of LLAPI is the ability to join transactions. This is a common outcome for SOA applications that need to reduce network traffic by aggregating data into single cache entries and then doing SOA service processing in the node holding the data. This results in the need to orchestrate transaction processing across multiple service calls. CloudTran has the capability to handle these “multi-client” transactions at speed with no loss in ACID properties. Developing software around an IMDG like Oracle Coherence is an important choice for today’s web-scale applications and services. But this introduces new architectural considerations to maintain scalability in light of increased network loads and data movement. Without using CloudTran, developers are faced with an incredibly difficult task to ensure data reliability, availability, performance, and scalability when working with an IMDG. Working with highly distributed data that is entirely volatile while stored in memory presents numerous edge cases where failures can result in data loss. The CloudTran product takes care of all of this, leaving developers with the confidence and peace of mind that all data is processed correctly. For those interested in evaluating the CloudTran product and IMDGs, take a look at this link for more information: http://www.CloudTran.com/downloadAPI.ph , or send your questions to [email protected]. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: CloudTran,data grid,M,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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• Video Now Live ! Oracle PartnerNetwork Satellite Event in Paris

  - by swalker

  Revivez ou découvrez l'évènement de l'OPN Satellite du 9 novembre dernier! Revoyez les meilleurs moments de cette Journée qui a réuni plus de 350 Partenaires: les séances plénières du matin et les sessions dédiées de l'après midi avec des interviews des Partenaires présents sur ce lien http://bit.ly/yEpIbn.  Filmé par Steve Walker &amp;amp;amp;lt;span id=&amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;quot;&amp;amp;amp;gt;&amp;amp;amp;lt;/span&amp;amp;amp;gt;

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• WebCenter Customer Spotlight: Global Village Telecom Ltda

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryGlobal Village Telecom Ltda. (GVT)  is a leading Brazilian telecommunications company, developing solutions and providing services for corporate and end users. GVT is located in Curitiba, Brazil, employs 6,000 people and has an annual revenue of around US$1 billion.  GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and  enable the company’s leadership to provide information to all departments in real time. GVT implemented Oracle WebCenter Content to centralize the company's content and they built  a portal to share and find content in real-time. Oracle WebCenter Content enabled GVT to quickly and efficiently integrate communication among all company employees—ensuring that GVT maintain a competitive edge in the market. Human Resources reduced the time required for issuing internal statements to all staff from three weeks to one day. Company OverviewGlobal Village Telecom Ltda. (GVT)  is a leading telecommunications company, developing solutions and providing services for corporate and end users. The company offers diverse innovative products and advanced solutions in conventional fixed telephone communications, data transmission, high speed broadband internet services, and voice over IP (VoIP) services for all market segment. GVT is located in Curitiba, Brazil, employs 6,000 people and have an  annual revenue of around US$1 billion.   Business ChallengesGVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and enable the company’s leadership to provide information to all departments in real time. Solution DeployedGVT worked with the Oracle Partner IT7 to deploy Oracle WebCenter Content to securely centralize the company's content such as growth indicators, spreadsheets, and corporate and descriptive project schedules. The solution enabled real-time information sharing through the development of Click GVT, a portal that currently receives 100,000 monthly impressions from employee searches. Business ResultsGVT gained a competitive edge in the communications market by accelerating internal information flow, streamlining the content standardizing information and enabled real-time information sharing and discovery. Human Resources  reduced the time required for issuing  internal statements to all staff from three weeks to one day. “The competitive nature of telecommunication industry demands rapid information in the internal flow of the company. Oracle WebCenter Content enabled us to quickly and efficiently integrate communication among all company employees—ensuring that we maintain a competitive edge in the market.” Marcel Mendes Filho, Systems Manager, Global Village Telecom Ltda. Additional Information Global Viallage Telecom Ltda Customer Snapshot Oracle WebCenter Content

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