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• Needing to copy properties before validation

  - by Mikael

  I have a farily complex model needing to be validated, the problem is that this model is used on two different places, one where you register your customer and one where you simply add addresses. Some fields on the address are simply not visible on the register customer form. So when i check if ModelState.IsValid i get false of course since eg. the name is not entered on the billing address, but it is on the customer. That is why i want to before validation occurs, copy a couple of fields to the model, and then validate. I am somewhat lost though and i need help. My action looks something like this: public ActionResult Register(WebCustomer customer) { customer.CopyProperties(); if(TryUpdateModel(customer)) { ... } ... But it always returns false, and ModelState.IsValid continues to be false.

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• doctrine2: many-to-one with non default referencedColumnName does not persist entity

  - by timaschew

  I'm using symfony 2.1.2 with FOSUserBundle. I extend the User from FOS and define a many-to-one (bidirectional) association to a Customer entity. I don't want to use primary key for the association (referencedColumnName). I will use another integer uniqe column: customer_no use FOS\UserBundle\Entity\User as BaseUser; /** * @ORM\Entity * @ORM\Table(name="t_myuser") */ class MyUser extends BaseUser { /** * @ORM\ManyToOne(targetEntity="Customer", inversedBy="user") * @ORM\JoinColumn(name="customer_no", referencedColumnName="customer_no", nullable=false) */ $public $customer; } /** * @ORM\Entity * @ORM\Table(name="t_customer") */ class Customer extends BaseEntity // provides an id (pk) { /** * @ORM\Column(type="integer", unique=true, nullable=false) */ public $customer_no; /** * @ORM\OneToMany(targetEntity="MyUser", mappedBy="customer") */ public $user; } When I try to persist (via a form) a new MyUser entity with an (already in db existing and) loaded Customer entity from db, I get this error: Notice: Undefined index: customer_no in ...\vendor\doctrine\orm\lib\Doctrine\ORM\Persisters\BasicEntityPersister.php line 608 The schema on the db is all right. //update: I fix the inversedBy and mappedBy stuff, but this is not the problem.

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• What does this do and why does it require a transaction?

  - by S. Palin

  What does the following code example do and why does it require a transaction? // PersistenceManager pm = ...; Transaction tx = pm.currentTransaction(); User user = userService.currentUser(); List<Account> accounts = new ArrayList<Account>(); try { tx.begin(); Query query = pm.newQuery("select from Customer " + "where user == userParam " + "parameters User userParam"); List<Customer> customers = (List<Customer>) query.execute(user); query = pm.newQuery("select from Account " + "where parent-pk == keyParam " + "parameters Key keyParam"); for (Customer customer : customers) { accounts.addAll((List<Account>) query.execute(customer.key)); } } finally { if (tx.isActive()) { tx.rollback(); } }

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• Video Streaming

  - by Josephe

  First I need to state that I am not the developer so I will state the issue in business terms but please respond with a technical solution as I will be passing on your posts to the developer. We are building a web based application in SilverLight and WPF that consists of communication between a customer service rep and a customer. The application will inlcude a webcam that will provide the customer with the ability to see the customer service rep and the rep will also be able to see an image of themselves but will not be able to see the customer. Similar functionality to a live web chat with video component. There could potentially be bandwidth issues and we do not want the customer to have to download anything. Any recommendations on how to do this?

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• Why does the following Java Script fail to load XML?

  - by Pavitar

  I have taken an example taught to us in class,wherein a javascript is used to retrieve data from the XML,but it doesn't work.Please help I have also added the XML file below. <html> <head> <title>Customer Info</title> <script language="javascript"> var xmlDoc = 0; var xmlObj = 0; function loadCustomers(){ xmlDoc = new ActiveXObject("Microsoft.XMLDOM"); xmlDoc.async = "false"; xmlDoc.onreadystatechange = displayCustomers; xmlDoc.load("customers.xml"); } function displayCustomers(){ if(xmlDoc.readyState == 4){ xmlObj = xmlDoc.documentElement; var len = xmlObj.childNodes.length; for(i = 0; i < len; i++){ var nodeElement = xmlObj.childNodes[i]; document.write(nodeElement.attributes[0].value); for(j = 0; j < nodeElement.childNodes.length; j++){ document.write(" " + nodeElement.childNodes[j].firstChild.nodeValue); } document.write("<br/>"); } } } </script> </head> <body> <form> <input type="button" value="Load XML" onClick="loadCustomers()"> </form> </body> </html> XML(customers.xml) <?xml version="1.0" encoding="UTF-8"?> <customers> <customer custid="CU101"> <pwd>PW101</pwd> <email>[email protected]</email> </customer> <customer custid="CU102"> <pwd>PW102</pwd> <email>[email protected]</email> </customer> <customer custid="CU103"> <pwd>PW103</pwd> <email>[email protected]</email> </customer> <customer custid="CU104"> <pwd>PW104</pwd> <email>[email protected]</email> </customer> </customers>

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• What is a good method to use with multithreading to simulate this?

  - by user1504257

  I am writing a program in c++ in visual studio to be able to handle a line at a park. I have all of my customers in a line at the park and I want to be able to service them using multithreading with openmp. When I put the pragma and such in, I have multiple threads servicing the same customer at the same time for each and every customer I create, not what I want. I want for example, if I had two threads and four customers, that thread one to do customer one while thread 2 does customer 2. Then I would like thread 1 to do customer 3 and thread 2 customer 4 at the same time. I don't know if its possible or if there is a better way, but I need to use openmp. Thanks for your input.

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• C# DDD Populate Immutable Objects

  - by Russel

  Hi I have a immutable Customer class in my domain assembly. It contains the following GET properties : id, firstname and lastname. I have a CustomerRepository class in my persistence assembly. In turn, this CustomerRepository class should populate and return a Customer object using a remote web-serivce. My Customer class contains no setter properties and it contains a private constructor. The reason - I dont want the UI developer to get the wrong idea - He should not be able to create or change a Customer object. My question: How do I get my CustomerRepository to populate my Customer object. Reflection? Or should I sacrifice my design and enable a public constructor for constructing the customer object?

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• Update Multiple Tables at a Time - SQL Server/T-SQL

  - by peace

  I have two tables, Customer and CustomerPhone. Single record in Customer can have multiple CustomerPhone records. As you see in the image below, Phone and Fax resides in CustomerPhone table whereas the rest of the fields resides in Customer table. If user want to edits a customer record, obviously i will have to update the record in Customer table and at least two records from CustomerPhone (Phone and Fax). I could write two update statements, one Update customerPhone and the second update Customer table. Is there a better solution?

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• Create a class with array of objects.

  - by Bi

  Hi Code below defines a ChargeCustomer class that contains an array of type "customers". I want to be able to create an object with either 1 "customer" or 2 "customers" based on the constructor parameters. Is this the right way to do so in C#: public class ChargeCustomer { private Customer[] customers; public ChargeCustomer( string aName, string bName, int charge ) { customers = new Customer[2]; customers[0] = new Customer(aName, charge); customers[1] = new DropBox(bName, charge); } public ChargeCustomer( string bName, int charge ) { customers = new Customer[1]; customers[0] = new Customer( bName, charge ); } } Thanks!

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• Php Two Combo box in a form control each other. How?

  - by azad

  On php page in a form, One combo box has list of my Customer from mysql table customer. Another combo box has invoiceno stored in invoice table which has respective customer records. I want to select customer from first combo box and filter invoiceno from the second one according to the customer. Any one help me for php or java or Jquery or both codeings? Means if I select customer1 then in the second combo box should show all invoiceno respective to the custermer1. No Refresh or ReLoad or Post form Pl. If I get the first selection in a php variable format example $customer, it is enough for me. Thanks for any one help me.

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• Mysql Limit column value repetition N times

  - by Paper-bat

  Hi at all, is my first question here, so be patient ^^ I'll go directly to problem, I have two table Customer (idCustomer, ecc.. ecc..) Comment (idCustomer, idComment, ecc.. ecc..) obviosly the two table are joined togheter, for example SELECT * FROM Comment AS co JOIN Customer AS cu ON cu.idCustomer = co.idCustomer With this I select all comment from that table associated with is Customer, but now I wanna limit the number of Comment by 2 max Comment per Customer. The first thing I see is to use 'GROUP BY cu.idCustomer' but it limit only 1 Comment per Customer, but I wanna 2 Comment per Customer.. how now to proceed?

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• Why this search can not generate correct result?

  - by user482742

  Hi, All: Below is to find same customer and if he is in list, the number add one. If he is not in the list, just add him in the list. I use Search function to do this, but failed and generated incorrect records. It can not find the customer or the right number of customers. But if I use For..loop to iterate the list, it does well and can find the customer and add new customer in that for..loop search procedure. (I did not paste for ..loop search procedrue here). Another problem is that there is no difference between setting list.sorted true and false. It seems Search function is not correct. This search function is from an example of delphi textbook. The below is with Delphi 7. Thank you. Procedure Form1.create; begin list:=Tstringlist.create; list.sorted:=true; // Search function will generate exactly Same and Incorrect //records no matter list.sorted is set true or false. list.duplicates:=dupignore; .. end; Procedure addcustomer; var .. begin while p1.MatchAgain do begin //p1 is regular expression customer:=p1.MatchedExpression; if (search(customer)=false) then begin list.Add(customer+'=1'); end; allcustomer:=allcustomer+1; .. end; Function Tform1.search(customer: string): boolean; var fre:string; num:integer; L:integer; R:integer; M: Integer; CompareResult: Integer; found: boolean; begin result:=false; found:=false; L := 0; R := List.Count - 1; while (L <= R) and ( not found ) do begin M := (L + R) div 2; CompareResult := Comparetext(list.Names[m]), customer); if (compareresult=0) then begin fre:=list.ValueFromIndex [m]; num:=strtoint(fre); num:=num+1; list.ValueFromIndex[m]:=inttostr(num); Found := True; Result := true; exit; end else if compareresult > 0 then r := m - 1 else l := m + 1; end; end;

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• Confusing alias mySQL

  - by Taylor

  I keep getting the same number outputted for the Total Sales, Minimum Sale, Largest Sale and Average Sale. The Total Invoices is working perfectly, but I cant seem to figure out how to fix the other ones. Here's the query: SELECT SUM( b.`Number of Invoices`) AS `Total Invoices`, SUM( b.`Total Customer Purchases`) AS `Total Sales`, MIN( b.`Total Customer Purchases`) AS `Minimum Sale`, MAX( b.`Total Customer Purchases`) AS `Largest Sale`, AVG( b.`Total Customer Purchases`) AS `Average Sale` FROM (SELECT a.CUS_CODE, COUNT(a.`Number of Invoices`) AS `Number of Invoices`, SUM(a.`Invoice Total`) AS `Total Customer Purchases` FROM ( SELECT CUS_CODE, LINE.INV_NUMBER AS `Number of Invoices`, SUM(LINE.LINE_UNITS * LINE.LINE_PRICE) AS `Invoice Total` FROM `ttriggs`.`INVOICE`, `ttriggs`.`LINE` WHERE INVOICE.INV_NUMBER = LINE.INV_NUMBER GROUP BY CUS_CODE, LINE.INV_NUMBER ) a ) b GROUP BY b.CUS_CODE; Heres the database diagram https://www.dropbox.com/s/b8cy5l29jwh8lyv/1_edit.jpg Subquery generates: CUS_CODE 10011 Number of Invoices 8 Total Customer Purchases 1119.03 Any help is greatly appreciated, Thanks!

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• Change dead disk in DPM 2010

  - by Dragouf

  I was backuping data on an 1Gb hard drive with DPM 2010. This disk died but I replace it with another 1Gb hard drive. But I don't find how to recreate data structure on this new drive from previous protection group. Protection group were red. I delete the disk in "administration disks", now protection group are green but they don't save data and I don't see any menu to change the disk destination. how to do ? thanks

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• Remote desktop disabled until an user has logged on

  - by Magnetic_dud

  How do I prevent this? I thought it was due to my antivirus login protection (as can bee seen below) but I have now uninstalled it and the problem remains. Old question: Hi, i am using Rising Antivirus, free version. It has many advanced functionalities, including a "logon protection" that assures the protection of the password, or pre-logon protection. Unfortunately, that disables remote desktop connection until an user has logged on. (user log on, disconnect, then you can connect) I hate this behaviour, someone knows how to disable this function? (ok, i could create a limited user that autologons and then autodisconnects, but i don't like this approach)

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• Windows Intune, Cloud Desktop management

  - by David Nudelman

  As a part of Microsoft Cloud computing strategy, Windows Intune beta was released today. Here’s a quick overview of what customers and IT consultants can do with the cloud service component of Windows Intune: Manage PCs through web-based console: Windows Intune provides a web-based console for IT to administrate their PCs. Administrators can manage PCs from anywhere. Manage updates: Administrators can centrally manage the deployment of Microsoft updates and service packs to all PCs. Protection from malware: Windows Intune helps protect PCs from the latest threats with malware protection built on the Microsoft Malware Protection Engine that you can manage through the Web-based console. Proactively monitor PCs: Receive alerts on updates and threats so that you can proactively identify and resolve problems with your PCs—before it impacts end users and your business. Provide remote assistance: Resolve PC issues, regardless of where you or your users are located, with remote assistance. Track hardware and software inventory: Track hardware and software assets used in your business to efficiently manage your assets, licenses, and compliance. Set security policies: Centrally manage update, firewall, and malware protection policies, even on remote machines outside the corporate network. And here a quick video about Windows Intune For support and questions go to : TechNet Forums for Intune Regards, David Nudelman

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• How to protect UI components using OPSS Resource Permissions

  - by frank.nimphius

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid black 1.0pt; mso-border-alt:solid black .5pt; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid black; mso-border-insidev:.5pt solid black; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} ADF security protects ADF bound pages, bounded task flows and ADF Business Components entities with framework specific JAAS permissions classes (RegionPermission, TaskFlowPermission and EntityPermission). If used in combination with the ADF security expression language and security checks performed in Java, this protection already provides you with fine grained access control that can also be used to secure UI components like buttons and input text field. For example, the EL shown below disables the user profile panel tabs for unauthenticated users: <af:panelTabbed id="pt1" position="above">   ...   <af:showDetailItem        text="User Profile" id="sdi2"                                       disabled="#{!securityContext.authenticated}">   </af:showDetailItem>   ... </af:panelTabbed> The next example disables a panel tab item if the authenticated user is not granted access to the bounded task flow exposed in a region on this tab: <af:panelTabbed id="pt1" position="above">   ...   <af:showDetailItem text="Employees Overview" id="sdi4"                        disabled="#{!securityContext.taskflowViewable         ['/WEB-INF/EmployeeUpdateFlow.xml#EmployeeUpdateFlow']}">   </af:showDetailItem>   ... </af:panelTabbed> Security expressions like shown above allow developers to check the user permission, authentication and role membership status before showing UI components. Similar, using Java, developers can use code like shown below to verify the user authentication status: ADFContext adfContext = ADFContext.getCurrent(); SecurityContext securityCtx = adfContext.getSecurityContext(); boolean userAuthenticated = securityCtx.isAuthenticated(); Note that the Java code lines use the same security context reference that is used with expression language. But is this all that there is? No ! The goal of ADF Security is to enable all ADF developers to build secure web application with JAAS (Java Authentication and Authorization Service). For this, more fine grained protection can be defined using the ResourcePermission, a generic JAAS permission class owned by the Oracle Platform Security Services (OPSS).  Using the ResourcePermission  class, developers can grant permission to functional parts of an application that are not protected by page or task flow security. For example, an application menu allows creating and canceling product shipments to customers. However, only a specific user group - or application role, which is the better way to use ADF Security - is allowed to cancel a shipment. To enforce this rule, a permission is needed that can be used declaratively on the UI to hide a menu entry and programmatically in Java to check the user permission before the action is performed. Note that multiple lines of defense are what you should implement in your application development. Don't just rely on UI protection through hidden or disabled command options. To create menu protection permission for an ADF Security enable application, you choose Application | Secure | Resource Grants from the Oracle JDeveloper menu. The opened editor shows a visual representation of the jazn-data.xml file that is used at design time to define security policies and user identities for testing. An option in the Resource Grants section is to create a new Resource Type. A list of pre-defined types exists for you to create policy definitions for. Many of these pre-defined types use the ResourcePermission class. To create a custom Resource Type, for example to protect application menu functions, you click the green plus icon next to the Resource Type select list. The Create Resource Type editor that opens allows you to add a name for the resource type, a display name that is shown when granting resource permissions and a description. The ResourcePermission class name is already set. In the menu protection sample, you add the following information: Name: MenuProtection Display Name: Menu Protection Description: Permission to grant menu item permissions OK the dialog to close the resource permission creation. To create a resource policy that can be used to check user permissions at runtime, click the green plus icon in the Resources section of the Resource Grants section. In the Create Resource dialog, provide a name for the menu option you want to protect. To protect the cancel shipment menu option, create a resource with the following settings Resource Type: Menu Protection Name: Cancel Shipment Display Name: Cancel Shipment Description: Grant allows user to cancel customer good shipment   A new resource Cancel Shipmentis added to the Resources panel. Initially the resource is not granted to any user, enterprise or application role. To grant the resource, click the green plus icon in the Granted To section, select the Add Application Role option and choose one or more application roles in the opened dialog. Finally, you click the process action to define the policy. Note that permission can have multiple actions that you can grant individually to users and roles. The cancel shipment permission for example could have another action "view" defined to determine which user should see that this option exist and which users don't. To use the cancel shipment permission, select the disabled property on a command item, like af:commandMenuItem and click the arrow icon on the right. From the context menu, choose the Expression Builder entry. Expand the ADF Bindings | securityContext node and click the userGrantedResource option. Hint: You can expand the Description panel below the EL selection panel to see an example of how the grant should look like. The EL that is created needs to be manually edited to show as #{!securityContext.userGrantedResource[               'resourceName=Cancel Shipment;resourceType=MenuProtection;action=process']} OK the dialog so the permission checking EL is added as a value to the disabled property. Running the application and expanding the Shipment menu shows the Cancel Shipments menu item disabled for all users that don't have the custom menu protection resource permission granted. Note: Following the steps listed above, you create a JAAS permission and declaratively configure it for function security in an ADF application. Do you need to understand JAAS for this? No!  This is one of the benefits that you gain from using the ADF development framework. To implement multi lines of defense for your application, the action performed when clicking the enabled "Cancel Shipments" option should also check if the authenticated user is allowed to use process it. For this, code as shown below can be used in a managed bean public void onCancelShipment(ActionEvent actionEvent) {       SecurityContext securityCtx =       ADFContext.getCurrent().getSecurityContext();   //create instance of ResourcePermission(String type, String name,   //String action)   ResourcePermission resourcePermission =     new ResourcePermission("MenuProtection","Cancel Shipment",                            "process");        boolean userHasPermission =          securityCtx.hasPermission(resourcePermission);   if (userHasPermission){       //execute privileged logic here   } } Note: To learn more abput ADF Security, visit http://download.oracle.com/docs/cd/E17904_01/web.1111/b31974/adding_security.htm#BGBGJEAHNote: A monthly summary of OTN Harvest blog postings can be downloaded from ADF Code Corner. The monthly summary is a PDF document that contains supporting screen shots for some of the postings: http://www.oracle.com/technetwork/developer-tools/adf/learnmore/index-101235.html

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• How do I repair the corrupted files found by sfc /scannow? "Windows Resource Protection found corrupt files but was unable to fix some of them."

  - by galacticninja

  After running chkdsk C: /F /R and finding out that my hard disk has 24 KB in bad sectors (log is posted below), I decided to run Windows 7's System File Checker utility (sfc /scannow). SFC showed the ff. message after I ran it: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log." Since the CBS.log file is too large, I ran findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (as per Microsoft's KB 928228 article) to only get the log text pertaining to the corrupt files. (log is also posted below) How do I troubleshoot and repair the corrupted files mentioned by sfc /scannow? My OS is Windows 7, 64-bit. chkdsk log Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 936192 file records processed. File verification completed. 25238 large file records processed. 0 bad file records processed. 4 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 1051640 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 936192 file SDs/SIDs processed. Cleaning up 24 unused index entries from index $SII of file 0x9. Cleaning up 24 unused index entries from index $SDH of file 0x9. Cleaning up 24 unused security descriptors. Security descriptor verification completed. 57725 data files processed. CHKDSK is verifying Usn Journal... 36994248 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 936176 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 306238 free clusters processed. Free space verification is complete. Adding 1 bad clusters to the Bad Clusters File. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 488282111 KB total disk space. 485595420 KB in 766458 files. 401856 KB in 57726 indexes. 24 KB in bad sectors. 1059863 KB in use by the system. 65536 KB occupied by the log file. 1224948 KB available on disk. 4096 bytes in each allocation unit. 122070527 total allocation units on disk. 306237 allocation units available on disk. Internal Info: 00 49 0e 00 81 93 0c 00 34 01 17 00 00 00 00 00 .I......4....... 6b 29 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 k)..,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ sfc /scannow log (through findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt") Note: The full log is at http://pastebin.com/raw.php?i=gTEGZmWj . I've only quoted parts of the full log below (mostly from the last part), as the full log won't fit within the character limit for questions. I've added it to serve as a preview. ... 2013-12-28 19:37:50, Info CSI00000542 [SR] Beginning Verify and Repair transaction 2013-12-28 19:37:55, Info CSI00000544 [SR] Verify complete 2013-12-28 19:37:56, Info CSI00000545 [SR] Verifying 95 (0x000000000000005f) components 2013-12-28 19:37:56, Info CSI00000546 [SR] Beginning Verify and Repair transaction 2013-12-28 19:38:03, Info CSI00000548 [SR] Verify complete 2013-12-28 19:38:03, Info CSI00000549 [SR] Repairing 43 (0x000000000000002b) components 2013-12-28 19:38:03, Info CSI0000054a [SR] Beginning Verify and Repair transaction ... 2013-12-28 19:38:15, Info CSI00000730 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:62{31}]"GroupPolicy-Admin-Gpedit-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000733 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:30{15}]"frs-core-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000736 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:26{13}]"gpmgmt-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000739 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:74{37}]"MediaServer-ASPAdmin-Migration-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI0000073c [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:36{18}]"Ldap-Client-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI0000073f [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:38{19}]"iSNS_Service-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000742 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:76{38}]"MediaServer-Multicast-Migration-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000745 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:78{39}]"Kerberos-Key-Distribution-Center-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000748 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:86{43}]"GroupPolicy-CSE-SoftwareInstallation-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI0000074b [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:28{14}]"ieframe-dl.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI0000074e [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:76{38}]"GroupPolicy-Admin-Gpedit-Snapin-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000751 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:32{16}]"IPSec-Svc-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000754 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:22{11}]"HTTP-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000757 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:56{28}]"MediaServer-Migration-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI0000075a [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:26{13}]"GPBase-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI0000075d [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:38{19}]"IasMigPlugin-DL.man"; source file in store is also corrupted 2013-12-28 19:38:15, Info CSI00000760 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"\??\C:\Windows\System32\migwiz\dlmanifests"\[l:50{25}]"International-Core-DL.man"; source file in store is also corrupted 2013-12-28 19:38:16, Info CSI00000762 [SR] Cannot repair member file [l:24{12}]"wbemdisp.dll" of Microsoft-Windows-WMI-Scripting, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-12-28 19:38:16, Info CSI00000763 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery" 2013-12-28 19:38:16, Info CSI00000766 [SR] Could not reproject corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:24{12}]"wbemdisp.dll"; source file in store is also corrupted 2013-12-28 19:38:16, Info CSI00000768 [SR] Cannot repair member file [l:56{28}]"Microsoft.MediaCenter.UI.dll" of Microsoft.MediaCenter.UI, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-12-28 19:38:16, Info CSI00000769 [SR] This component was referenced by [l:176{88}]"Microsoft-Windows-MediaCenter-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MediaCenter" 2013-12-28 19:38:16, Info CSI0000076c [SR] Could not reproject corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\ehome"\[l:56{28}]"Microsoft.MediaCenter.UI.dll"; source file in store is also corrupted 2013-12-28 19:38:16, Info CSI0000076e [SR] Cannot repair member file [l:24{12}]"ReAgentc.exe" of Microsoft-Windows-WinRE-RecoveryTools, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-12-28 19:38:16, Info CSI0000076f [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery" 2013-12-28 19:38:16, Info CSI00000772 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"ReAgentc.exe"; source file in store is also corrupted 2013-12-28 19:38:16, Info CSI00000774 [SR] Cannot repair member file [l:82{41}]"System.Management.Automation.dll-Help.xml" of Microsoft-Windows-PowerShell-PreLoc.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-12-28 19:38:16, Info CSI00000775 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Microsoft-Windows-Client-Features-Language-Pack" 2013-12-28 19:38:16, Info CSI00000778 [SR] Could not reproject corrupted file [ml:520{260},l:104{52}]"\??\C:\Windows\System32\WindowsPowerShell\v1.0\en-US"\[l:82{41}]"System.Management.Automation.dll-Help.xml"; source file in store is also corrupted 2013-12-28 19:38:16, Info CSI0000077a [SR] Cannot repair member file [l:18{9}]"hlink.dll" of Microsoft-Windows-HLink, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-12-28 19:38:16, Info CSI0000077b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery" 2013-12-28 19:38:16, Info CSI0000077e [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"hlink.dll"; source file in store is also corrupted 2013-12-28 19:38:16, Info CSI00000780 [SR] Repair complete 2013-12-28 19:38:16, Info CSI00000781 [SR] Committing transaction 2013-12-28 19:38:19, Info CSI00000785 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

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• Opencart Dashboard show last months statistics

  - by John Magnolia

  How could I added the option to show the statistics for last month. PHP public function chart() { $this->load->language('common/home'); $data = array(); $data['order'] = array(); $data['customer'] = array(); $data['xaxis'] = array(); $data['order']['label'] = $this->language->get('text_order'); $data['customer']['label'] = $this->language->get('text_customer'); if (isset($this->request->get['range'])) { $range = $this->request->get['range']; } else { $range = 'month'; } switch ($range) { case 'day': for ($i = 0; $i < 24; $i++) { $query = $this->db->query("SELECT COUNT(*) AS total FROM `" . DB_PREFIX . "order` WHERE order_status_id > '0' AND (DATE(date_added) = DATE(NOW()) AND HOUR(date_added) = '" . (int)$i . "') GROUP BY HOUR(date_added) ORDER BY date_added ASC"); if ($query->num_rows) { $data['order']['data'][] = array($i, (int)$query->row['total']); } else { $data['order']['data'][] = array($i, 0); } $query = $this->db->query("SELECT COUNT(*) AS total FROM " . DB_PREFIX . "customer WHERE DATE(date_added) = DATE(NOW()) AND HOUR(date_added) = '" . (int)$i . "' GROUP BY HOUR(date_added) ORDER BY date_added ASC"); if ($query->num_rows) { $data['customer']['data'][] = array($i, (int)$query->row['total']); } else { $data['customer']['data'][] = array($i, 0); } $data['xaxis'][] = array($i, date('H', mktime($i, 0, 0, date('n'), date('j'), date('Y')))); } break; case 'week': $date_start = strtotime('-' . date('w') . ' days'); for ($i = 0; $i < 7; $i++) { $date = date('Y-m-d', $date_start + ($i * 86400)); $query = $this->db->query("SELECT COUNT(*) AS total FROM `" . DB_PREFIX . "order` WHERE order_status_id > '0' AND DATE(date_added) = '" . $this->db->escape($date) . "' GROUP BY DATE(date_added)"); if ($query->num_rows) { $data['order']['data'][] = array($i, (int)$query->row['total']); } else { $data['order']['data'][] = array($i, 0); } $query = $this->db->query("SELECT COUNT(*) AS total FROM `" . DB_PREFIX . "customer` WHERE DATE(date_added) = '" . $this->db->escape($date) . "' GROUP BY DATE(date_added)"); if ($query->num_rows) { $data['customer']['data'][] = array($i, (int)$query->row['total']); } else { $data['customer']['data'][] = array($i, 0); } $data['xaxis'][] = array($i, date('D', strtotime($date))); } break; default: case 'month': for ($i = 1; $i <= date('t'); $i++) { $date = date('Y') . '-' . date('m') . '-' . $i; $query = $this->db->query("SELECT COUNT(*) AS total FROM `" . DB_PREFIX . "order` WHERE order_status_id > '0' AND (DATE(date_added) = '" . $this->db->escape($date) . "') GROUP BY DAY(date_added)"); if ($query->num_rows) { $data['order']['data'][] = array($i, (int)$query->row['total']); } else { $data['order']['data'][] = array($i, 0); } $query = $this->db->query("SELECT COUNT(*) AS total FROM " . DB_PREFIX . "customer WHERE DATE(date_added) = '" . $this->db->escape($date) . "' GROUP BY DAY(date_added)"); if ($query->num_rows) { $data['customer']['data'][] = array($i, (int)$query->row['total']); } else { $data['customer']['data'][] = array($i, 0); } $data['xaxis'][] = array($i, date('j', strtotime($date))); } break; case 'year': for ($i = 1; $i <= 12; $i++) { $query = $this->db->query("SELECT COUNT(*) AS total FROM `" . DB_PREFIX . "order` WHERE order_status_id > '0' AND YEAR(date_added) = '" . date('Y') . "' AND MONTH(date_added) = '" . $i . "' GROUP BY MONTH(date_added)"); if ($query->num_rows) { $data['order']['data'][] = array($i, (int)$query->row['total']); } else { $data['order']['data'][] = array($i, 0); } $query = $this->db->query("SELECT COUNT(*) AS total FROM " . DB_PREFIX . "customer WHERE YEAR(date_added) = '" . date('Y') . "' AND MONTH(date_added) = '" . $i . "' GROUP BY MONTH(date_added)"); if ($query->num_rows) { $data['customer']['data'][] = array($i, (int)$query->row['total']); } else { $data['customer']['data'][] = array($i, 0); } $data['xaxis'][] = array($i, date('M', mktime(0, 0, 0, $i, 1, date('Y')))); } break; } $this->response->setOutput(json_encode($data)); } HTML <select name="range"> <option value="day">Today</option> <option value="week">This Week</option> <option value="month">This Month</option> <option value="year">This Year</option> </select>

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• MS Access Premiere Products Exercise

  - by rynwtts

  I am working with Microsoft Access, Premiere Products Exercises for a college course. I can't seem to get past a specific question. We are working with DBDL and E-R Diagrams. The question is here. Indicate the changes you need to make to the design of the Premiere Products database to support the following situation. A customer is not necessarily represented by a single sales rep but can be represented by several sales reps. when a customer places an order, the sales rep who gets the commission on the order must be one of the collection of sales reps who represents the customer. In the database already each customer is represented by a sales rep. Which yields a one to one relationship. I need to enable a customer to have several sales reps, and make it so that only those sales rep will be eligible for commission upon each order.

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• David Cameron addresses - The Oracle Retail Week Awards 2012

  - by user801960

  The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail. Check back on the blog in the next couple of days for more videos, interviews and insights from the awards. Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today (identified in the previous session on this stage) but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

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• The Incremental Architect&acute;s Napkin - #1 - It&acute;s about the money, stupid

  - by Ralf Westphal

  Originally posted on: http://geekswithblogs.net/theArchitectsNapkin/archive/2014/05/24/the-incremental-architectacutes-napkin---1---itacutes-about-the.aspx Software development is an economic endeavor. A customer is only willing to pay for value. What makes a software valuable is required to become a trait of the software. We as software developers thus need to understand and then find a way to implement requirements. Whether or in how far a customer really can know beforehand what´s going to be valuable for him/her in the end is a topic of constant debate. Some aspects of the requirements might be less foggy than others. Sometimes the customer does not know what he/she wants. Sometimes he/she´s certain to want something - but then is not happy when that´s delivered. Nevertheless requirements exist. And developers will only be paid if they deliver value. So we better focus on doing that. Although is might sound trivial I think it´s important to state the corollary: We need to be able to trace anything we do as developers back to some requirement. You decide to use Go as the implementation language? Well, what´s the customer´s requirement this decision is linked to? You decide to use WPF as the GUI technology? What´s the customer´s requirement? You decide in favor of a layered architecture? What´s the customer´s requirement? You decide to put code in three classes instead of just one? What´s the customer´s requirement behind that? You decide to use MongoDB over MySql? What´s the customer´s requirement behind that? etc. I´m not saying any of these decisions are wrong. I´m just saying whatever you decide be clear about the requirement that´s driving your decision. You have to be able to answer the question: Why do you think will X deliver more value to the customer than the alternatives? Customers are not interested in romantic ideals of hard working, good willing, quality focused craftsmen. They don´t care how and why you work - as long as what you deliver fulfills their needs. They want to trust you to recognize this as your top priority - and then deliver. That´s all. Fundamental aspects of requirements If you´re like me you´re probably not used to such scrutinization. You want to be trusted as a professional developer - and decide quite a few things following your gut feeling. Or by relying on “established practices”. That´s ok in general and most of the time - but still… I think we should be more conscious about our decisions. Which would make us more responsible, even more professional. But without further guidance it´s hard to reason about many of the myriad decisions we´ve to make over the course of a software project. What I found helpful in this situation is structuring requirements into fundamental aspects. Instead of one large heap of requirements then there are smaller blobs. With them it´s easier to check if a decisions falls in their scope. Sure, every project has it´s very own requirements. But all of them belong to just three different major categories, I think. Any requirement either pertains to functionality, non-functional aspects or sustainability. For short I call those aspects: Functionality, because such requirements describe which transformations a software should offer. For example: A calculator software should be able to add and multiply real numbers. An auction website should enable you to set up an auction anytime or to find auctions to bid for. Quality, because such requirements describe how functionality is supposed to work, e.g. fast or secure. For example: A calculator should be able to calculate the sinus of a value much faster than you could in your head. An auction website should accept bids from millions of users. Security of Investment, because functionality and quality need not just be delivered in any way. It´s important to the customer to get them quickly - and not only today but over the course of several years. This aspect introduces time into the “requrements equation”. Security of Investments (SoI) sure is a non-functional requirement. But I think it´s important to not subsume it under the Quality (Q) aspect. That´s because SoI has quite special properties. For one, SoI for software means something completely different from what it means for hardware. If you buy hardware (a car, a hair blower) you find that a worthwhile investment, if the hardware does not change it´s functionality or quality over time. A car still running smoothly with hardly any rust spots after 10 years of daily usage would be a very secure investment. So for hardware (or material products, if you like) “unchangeability” (in the face of usage) is desirable. With software you want the contrary. Software that cannot be changed is a waste. SoI for software means “changeability”. You want to be sure that the software you buy/order today can be changed, adapted, improved over an unforseeable number of years so as fit changes in its usage environment. But that´s not the only reason why the SoI aspect is special. On top of changeability[1] (or evolvability) comes immeasurability. Evolvability cannot readily be measured by counting something. Whether the changeability is as high as the customer wants it, cannot be determined by looking at metrics like Lines of Code or Cyclomatic Complexity or Afferent Coupling. They may give a hint… but they are far, far from precise. That´s because of the nature of changeability. It´s different from performance or scalability. Also it´s because a customer cannot tell upfront, “how much” evolvability he/she wants. Whether requirements regarding Functionality (F) and Q have been met, a customer can tell you very quickly and very precisely. A calculation is missing, the calculation takes too long, the calculation time degrades with increased load, the calculation is accessible to the wrong users etc. That´s all very or at least comparatively easy to determine. But changeability… That´s a whole different thing. Nevertheless over time the customer will develop a feedling if changeability is good enough or degrading. He/she just has to check the development of the frequency of “WTF”s from developers ;-) F and Q are “timeless” requirement categories. Customers want us to deliver on them now. Just focusing on the now, though, is rarely beneficial in the long run. So SoI adds a counterweight to the requirements picture. Customers want SoI - whether they know it or not, whether they state if explicitly or not. In closing A customer´s requirements are not monolithic. They are not all made the same. Rather they fall into different categories. We as developers need to recognize these categories when confronted with some requirement - and take them into account. Only then can we make true professional decisions, i.e. conscious and responsible ones. I call this fundamental trait of software “changeability” and not “flexibility” to distinguish to whom it´s a concern. “Flexibility” to me means, software as is can easily be adapted to a change in its environment, e.g. by tweaking some config data or adding a library which gets picked up by a plug-in engine. “Flexibiltiy” thus is a matter of some user. “Changeability”, on the other hand, to me means, software can easily be changed in its structure to adapt it to new requirements. That´s a matter of the software developer. ?

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• CRMIT Solution´s CRM++ Asterisk Telephony Connector Achieves Oracle Validated Integration with Oracle Sales Cloud

  - by Richard Lefebvre

  To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Based on a Telephony Application Programming Interface (TAPI) framework the CRM++ Asterisk Telephony Connector integrates the Asterisk telephony solutions with Oracle® Sales Cloud. "The CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud showcases CRMIT Solutions focus and commitment to extend the Customer Experience (CX) expertise to our existing and potential customers," said Vinod Reddy, Founder & CEO, CRMIT Solutions. "Oracle® Validated Integration applies a rigorous technical review and test process," said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle®. "Achieving Oracle® Validated Integration through Oracle® PartnerNetwork gives our customers confidence that the CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud has been validated and that the products work together as designed. This helps reduce deployment risk and improves the user experience for our joint customers." CRM++ is a suite of native Customer Experience solutions for Oracle® CRM On Demand, Oracle® Sales Cloud and Oracle® RightNow Cloud Service. With over 3000+ users the CRM++ framework helps extend the Customer Experience (CX) and the power of Customer Relations Management features including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM and Computer Telephony Integration.. About CRMIT Solutions CRMIT Solutions is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With more than 200 certified customer relationship management (CRM) consultants and more than 175 successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments including various rapid implementation and migration utilities for Oracle® Sales Cloud, Oracle® CRM On Demand, Oracle® Eloqua, Oracle® Social Relationship Management and Oracle® RightNow Cloud Service. About Oracle Validated Integration Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

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• The Product Owner

  - by Robert May

  In a previous post, I outlined the rules of Scrum.  This post details one of those rules. Picking a most important part of Scrum is difficult.  All of the rules are required, but if there were one rule that is “more” required that every other rule, its having a good Product Owner.  Simply put, the Product Owner can make or break the project. Duties of the Product Owner A Product Owner has many duties and responsibilities.  I’ll talk about each of these duties in detail below. A Product Owner: Discovers and records stories for the backlog. Prioritizes stories in the Product Backlog, Release Backlog and Iteration Backlog. Determines Release dates and Iteration Dates. Develops story details and helps the team understand those details. Helps QA to develop acceptance tests. Interact with the Customer to make sure that the product is meeting the customer’s needs. Discovers and Records Stories for the Backlog When I do Scrum, I always use User Stories as the means for capturing functionality that’s required in the system.  Some people will use Use Cases, but the same rule applies.  The Product Owner has the ultimate responsibility for figuring out what functionality will be in the system.  Many different mechanisms for capturing this input can be used.  User interviews are great, but all sources should be considered, including talking with Customer Support types.  Often, they hear what users are struggling with the most and are a great source for stories that can make the application easier to use. Care should be taken when soliciting user stories from technical types such as programmers and the people that manage them.  They will almost always give stories that are very technical in nature and may not have a direct benefit for the end user.  Stories are about adding value to the company.  If the stories don’t have direct benefit to the end user, the Product Owner should question whether or not the story should be implemented.  In general, technical stories should be included as tasks in User Stories.  Technical stories are often needed, but the ultimate value to the user is in user based functionality, so technical stories should be considered nothing more than overhead in providing that user functionality. Until the iteration prior to development, stories should be nothing more than short, one line placeholders. An exercise called Story Planning can be used to brainstorm and come up with stories.  I’ll save the description of this activity for another blog post. For more information on User Stories, please read the book User Stories Applied by Mike Cohn. Prioritizes Stories in the Product Backlog, Release Backlog and Iteration Backlog Prioritization of stories is one of the most difficult tasks that a Product Owner must do.  A key concept of Scrum done right is the need to have the team working from a single set of prioritized stories.  If the team does not have a single set of prioritized stories, Scrum will likely fail at your organization.  The Product Owner is the ONLY person who has the responsibility to prioritize that list.  The Product Owner must be very diplomatic and sincerely listen to the people around him so that he can get the priorities correct. Just listening will still not yield the proper priorities.  Care must also be taken to ensure that Return on Investment is also considered.  Ultimately, determining which stories give the most value to the company for the least cost is the most important factor in determining priorities.  Product Owners should be willing to look at cold, hard numbers to determine the order for stories.  Even when many people want a feature, if that features is costly to develop, it may not have as high of a return on investment as features that are cheaper, but not as popular. The act of prioritization often causes conflict in an environment.  Customer Service thinks that feature X is the most important, because it will stop people from calling.  Operations thinks that feature Y is the most important, because it will stop servers from crashing.  Developers think that feature Z is most important because it will make writing software much easier for them.  All of these are useful goals, but the team can have only one list of items, and each item must have a priority that is different from all other stories.  The Product Owner will determine which feature gives the best return on investment and the other features will have to wait their turn, which means that someone will not have their top priority feature implemented first. A weak Product Owner will refuse to do prioritization.  I’ve heard from multiple Product Owners the following phrase, “Well, it’s all got to be done, so what does it matter what order we do it in?”  If your product owner is using this phrase, you need a new Product Owner.  Order is VERY important.  In Scrum, every release is potentially shippable.  If the wrong priority items are developed, then the value added in each release isn’t what it should be.  Additionally, the Product Owner with this mindset doesn’t understand Agile.  A product is NEVER finished, until the company has decided that it is no longer a going concern and they are no longer going to sell the product.  Therefore, prioritization isn’t an event, its something that continues every day.  The logical extension of the phrase “It’s all got to be done” is that you will never ship your product, since a product is never “done.”  Once stories have been prioritized, assigning them to the Release Backlog and the Iteration Backlog becomes relatively simple.  The top priority items are copied into the respective backlogs in order and the task is complete.  The team does have the right to shuffle things around a little in the iteration backlog.  For example, they may determine that working on story C with story A is appropriate because they’re related, even though story B is technically a higher priority than story C.  Or they may decide that story B is too big to complete in the time available after Story A has tasks created, so they’ll work on Story C since it’s smaller.  They can’t, however, go deep into the backlog to pick stories to implement.  The team and the Product Owner should work together to determine what’s best for the company. Prioritization is time consuming, but its one of the most important things a Product Owner does. Determines Release Dates and Iteration Dates Product owners are responsible for determining release dates for a product.  A common misconception that Product Owners have is that every “release” needs to correspond with an actual release to customers.  This is not the case.  In general, releases should be no more than 3 months long.  You  may decide to release the product to the customers, and many companies do release the product to customers, but it may also be an internal release. If a release date is too far away, developers will fall into the trap of not feeling a sense of urgency.  The date is far enough away that they don’t need to give the release their full attention.  Additionally, important tasks, such as performance tuning, regression testing, user documentation, and release preparation, will not happen regularly, making them much more difficult and time consuming to do.  The more frequently you do these tasks, the easier they are to accomplish. The Product Owner will be a key participant in determining whether or not a release should be sent out to the customers.  The determination should be made on whether or not the features contained in the release are valuable enough  and complete enough that the customers will see real value in the release.  Often, some features will take more than three months to get them to a state where they qualify for a release or need additional supporting features to be released.  The product owner has the right to make this determination. In addition to release dates, the Product Owner also will help determine iteration dates.  In general, an iteration length should be chosen and the team should follow that iteration length for an extended period of time.  If the iteration length is changed every iteration, you’re not doing Scrum.  Iteration lengths help the team and company get into a rhythm of developing quality software.  Iterations should be somewhere between 2 and 4 weeks in length.  Any shorter, and significant software will likely not be developed.  Any longer, and the team won’t feel urgency and planning will become very difficult. Iterations may not be extended during the iteration.  Companies where Scrum isn’t really followed will often use this as a strategy to complete all stories.  They don’t want to face the harsh reality of what their true performance is, and looking good is more important than seeking visibility and improving the process and team.  Companies like this typically don’t allow failure.  This is unhealthy.  Failure is part of life and unless we learn from it, we can’t improve.  I would much rather see a team push out stories to the next iteration and then have healthy discussions about why they failed rather than extend the iteration and not deal with the core problems. If iteration length varies, retrospectives become more difficult.  For example, evaluating the performance of the team’s estimation efforts becomes much more difficult if the iteration length varies.  Also, the team must have a velocity measurement.  If the iteration length varies, measuring velocity becomes impossible and upper management no longer will have the ability to evaluate the teams performance.  People external to the team will no longer have the ability to determine when key features are likely to be developed.  Variable iterations cause the entire company to fail and likely cause Scrum to fail at an organization. Develops Story Details and Helps the Team Understand Those Details A key concept in Scrum is that the stories are nothing more than a placeholder for a conversation.  Stories should be nothing more than short, one line statements about the functionality.  The team will then converse with the Product Owner about the details about that story.  The product owner needs to have a very good idea about what the details of the story are and needs to be able to help the team understand those details. Too often, we see this requirement as being translated into the need for comprehensive documentation about the story, including old fashioned requirements documentation.  The team should only develop the documentation that is required and should not develop documentation that is only created because their is a process to do so. In general, what we see that works best is the iteration before a team starts development work on a story, the Product Owner, with other appropriate business analysts, will develop the details of that story.  They’ll figure out what business rules are required, potentially make paper prototypes or other light weight mock-ups, and they seek to understand the story and what is implied.  Note that the time allowed for this task is deliberately short.  The Product Owner only has a single iteration to develop all of the stories for the next iteration. If more than one iteration is used, I’ve found that teams will end up with Big Design Up Front and traditional requirements documents.  This is a waste of time, since the team will need to then have discussions with the Product Owner to figure out what the requirements document says.  Instead of this, skip making the pretty pictures and detailing the nuances of the requirements and build only what is minimally needed by the team to do development.  If something comes up during development, you can address it at that time and figure out what you want to do.  The goal is to keep things as light weight as possible so that everyone can move as quickly as possible. Helps QA to Develop Acceptance Tests In Scrum, no story can be counted until it is accepted by QA.  Because of this, acceptance tests are very important to the team.  In general, acceptance tests need to be developed prior to the iteration or at the very beginning of the iteration so that the team can make sure that the tasks that they develop will fulfill the acceptance criteria. The Product Owner will help the team, including QA, understand what will make the story acceptable.  Note that the Product Owner needs to be careful about specifying that the feature will work “Perfectly” at the end of the iteration.  In general, features are developed a little bit at a time, so only the bit that is being developed should be considered as necessary for acceptance. A weak Product Owner will make statements like “Do it right the first time.”  Not only are these statements damaging to the team (like they would try to do it WRONG the first time . . .), they’re also ignoring the iterative nature of Scrum.  Additionally, a weak product owner will seek to add scope in the acceptance testing.  For example, they will refuse to determine acceptance at the beginning of the iteration, and then, after the team has planned and committed to the iteration, they will expand scope by defining acceptance.  This often causes the team to miss the iteration because scope that wasn’t planned on is included.  There are ways that the team can mitigate this problem.  For example, include extra “Product Owner” time to deal with the uncertainty that you know will be introduced by the Product Owner.  This will slow the perceived velocity of the team and is not ideal, since they’ll be doing more work than they get credit for. Interact with the Customer to Make Sure that the Product is Meeting the Customer’s Needs Once development is complete, what the team has worked on should be put in front of real live people to see if it meets the needs of the customer.  One of the great things about Agile is that if something doesn’t work, we can revisit it in a future iteration!  This frees up the team to make the best decision now and know that if that decision proves to be incorrect, the team can revisit it and change that decision. Features are about adding value to the customer, so if the customer doesn’t find them useful, then having the team make tweaks is valuable.  In general, most software will be 80 to 90 percent “right” after the initial round and only minor tweaks are required.  If proper coding standards are followed, these tweaks are usually minor and easy to accomplish.  Product Owners that are doing a good job will encourage real users to see and use the software, since they know that they are trying to add value to the customer. Poor product owners will think that they know the answers already, that their customers are silly and do stupid things and that they don’t need customer input.  If you have a product owner that is afraid to show the team’s work to real customers, you probably need a different product owner. Up Next, “Who Makes a Good Product Owner.” Followed by, “Messing with the Team.” Technorati Tags: Scrum,Product Owner

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• Oracle Outsourced Repair Solution: The “Control Tower” for the Reverse Supply Chain

  - by John Murphy

  By Hannes Sandmeier, Vice President of cMRO and Depot Repair Development Smart businesses are increasing their focus on core competencies and aggressively cutting costs in their supply chains. Outsourcing repairs can enable a business to focus on what they do best and most profitably while delivering top-notch customer service through partners that specialize in reverse logistics and repair. A well managed “virtual service organization” can deliver fast turn times, lower costs and high customer satisfaction. A poorly managed partner network can deliver disaster for your business. Managing a virtual service organization requires accurate, real-time information and collaboration tools that enable smart, informed and immediate corrective action. To meet this need, Oracle has released the Oracle Outsourced Repair Solution to provide the “control tower” for managing outsourced reverse supply chain operations from customer complaint through remediation to partner claim settlement. The new solution provides real-time visibility to return status, location, turn time, discrepancies and partner performance. Additionally, its web portals allow partners and carriers to view assigned work, request parts, enter data, capture time and submit claims. Leveraging the combined power of Oracle E-Business Suite and Oracle E-Business Suite Extensions for Oracle Endeca, the Oracle Outsourced Repair Solution provides a comprehensive set of tools that range from quick online partner registration to partner claim reconciliation, from capturing parts and labor to Oracle Cost Management and Financials integration, and from part requisition to waste and hazmat controls. These tools empower service operations managers to: · Increase customer satisfaction Ensure customers are satisfied by holding partners accountable for the speed and quality of repairs, and taking immediate corrective action when things go wrong · Reduce costs: Remove waste from the repair process using accurate job cost and cost breakdown data · Increase return velocity: Users have the tools to view all orders in flight and immediately know the current location, status, owner and contact point for repairs so as to be able to remove bottlenecks, resolve discrepancies and manage escalations The Oracle Outsourced Repair Solution further demonstrates Oracle’s commitment to helping supply chain professionals and service managers deliver high customer satisfaction at the lowest cost. For more information on the Oracle Outsourced Repair Solution, visit here. 

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