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  • The broken Promise of the Mobile Web

    - by Rick Strahl
    High end mobile devices have been with us now for almost 7 years and they have utterly transformed the way we access information. Mobile phones and smartphones that have access to the Internet and host smart applications are in the hands of a large percentage of the population of the world. In many places even very remote, cell phones and even smart phones are a common sight. I’ll never forget when I was in India in 2011 I was up in the Southern Indian mountains riding an elephant out of a tiny local village, with an elephant herder in front riding atop of the elephant in front of us. He was dressed in traditional garb with the loin wrap and head cloth/turban as did quite a few of the locals in this small out of the way and not so touristy village. So we’re slowly trundling along in the forest and he’s lazily using his stick to guide the elephant and… 10 minutes in he pulls out his cell phone from his sash and starts texting. In the middle of texting a huge pig jumps out from the side of the trail and he takes a picture running across our path in the jungle! So yeah, mobile technology is very pervasive and it’s reached into even very buried and unexpected parts of this world. Apps are still King Apps currently rule the roost when it comes to mobile devices and the applications that run on them. If there’s something that you need on your mobile device your first step usually is to look for an app, not use your browser. But native app development remains a pain in the butt, with the requirement to have to support 2 or 3 completely separate platforms. There are solutions that try to bridge that gap. Xamarin is on a tear at the moment, providing their cross-device toolkit to build applications using C#. While Xamarin tools are impressive – and also *very* expensive – they only address part of the development madness that is app development. There are still specific device integration isssues, dealing with the different developer programs, security and certificate setups and all that other noise that surrounds app development. There’s also PhoneGap/Cordova which provides a hybrid solution that involves creating local HTML/CSS/JavaScript based applications, and then packaging them to run in a specialized App container that can run on most mobile device platforms using a WebView interface. This allows for using of HTML technology, but it also still requires all the set up, configuration of APIs, security keys and certification and submission and deployment process just like native applications – you actually lose many of the benefits that  Web based apps bring. The big selling point of Cordova is that you get to use HTML have the ability to build your UI once for all platforms and run across all of them – but the rest of the app process remains in place. Apps can be a big pain to create and manage especially when we are talking about specialized or vertical business applications that aren’t geared at the mainstream market and that don’t fit the ‘store’ model. If you’re building a small intra department application you don’t want to deal with multiple device platforms and certification etc. for various public or corporate app stores. That model is simply not a good fit both from the development and deployment perspective. Even for commercial, big ticket apps, HTML as a UI platform offers many advantages over native, from write-once run-anywhere, to remote maintenance, single point of management and failure to having full control over the application as opposed to have the app store overloads censor you. In a lot of ways Web based HTML/CSS/JavaScript applications have so much potential for building better solutions based on existing Web technologies for the very same reasons a lot of content years ago moved off the desktop to the Web. To me the Web as a mobile platform makes perfect sense, but the reality of today’s Mobile Web unfortunately looks a little different… Where’s the Love for the Mobile Web? Yet here we are in the middle of 2014, nearly 7 years after the first iPhone was released and brought the promise of rich interactive information at your fingertips, and yet we still don’t really have a solid mobile Web platform. I know what you’re thinking: “But we have lots of HTML/JavaScript/CSS features that allows us to build nice mobile interfaces”. I agree to a point – it’s actually quite possible to build nice looking, rich and capable Web UI today. We have media queries to deal with varied display sizes, CSS transforms for smooth animations and transitions, tons of CSS improvements in CSS 3 that facilitate rich layout, a host of APIs geared towards mobile device features and lately even a number of JavaScript framework choices that facilitate development of multi-screen apps in a consistent manner. Personally I’ve been working a lot with AngularJs and heavily modified Bootstrap themes to build mobile first UIs and that’s been working very well to provide highly usable and attractive UI for typical mobile business applications. From the pure UI perspective things actually look very good. Not just about the UI But it’s not just about the UI - it’s also about integration with the mobile device. When it comes to putting all those pieces together into what amounts to a consolidated platform to build mobile Web applications, I think we still have a ways to go… there are a lot of missing pieces to make it all work together and integrate with the device more smoothly, and more importantly to make it work uniformly across the majority of devices. I think there are a number of reasons for this. Slow Standards Adoption HTML standards implementations and ratification has been dreadfully slow, and browser vendors all seem to pick and choose different pieces of the technology they implement. The end result is that we have a capable UI platform that’s missing some of the infrastructure pieces to make it whole on mobile devices. There’s lots of potential but what is lacking that final 10% to build truly compelling mobile applications that can compete favorably with native applications. Some of it is the fragmentation of browsers and the slow evolution of the mobile specific HTML APIs. A host of mobile standards exist but many of the standards are in the early review stage and they have been there stuck for long periods of time and seem to move at a glacial pace. Browser vendors seem even slower to implement them, and for good reason – non-ratified standards mean that implementations may change and vendor implementations tend to be experimental and  likely have to be changed later. Neither Vendors or developers are not keen on changing standards. This is the typical chicken and egg scenario, but without some forward momentum from some party we end up stuck in the mud. It seems that either the standards bodies or the vendors need to carry the torch forward and that doesn’t seem to be happening quickly enough. Mobile Device Integration just isn’t good enough Current standards are not far reaching enough to address a number of the use case scenarios necessary for many mobile applications. While not every application needs to have access to all mobile device features, almost every mobile application could benefit from some integration with other parts of the mobile device platform. Integration with GPS, phone, media, messaging, notifications, linking and contacts system are benefits that are unique to mobile applications and could be widely used, but are mostly (with the exception of GPS) inaccessible for Web based applications today. Unfortunately trying to do most of this today only with a mobile Web browser is a losing battle. Aside from PhoneGap/Cordova’s app centric model with its own custom API accessing mobile device features and the token exception of the GeoLocation API, most device integration features are not widely supported by the current crop of mobile browsers. For example there’s no usable messaging API that allows access to SMS or contacts from HTML. Even obvious components like the Media Capture API are only implemented partially by mobile devices. There are alternatives and workarounds for some of these interfaces by using browser specific code, but that’s might ugly and something that I thought we were trying to leave behind with newer browser standards. But it’s not quite working out that way. It’s utterly perplexing to me that mobile standards like Media Capture and Streams, Media Gallery Access, Responsive Images, Messaging API, Contacts Manager API have only minimal or no traction at all today. Keep in mind we’ve had mobile browsers for nearly 7 years now, and yet we still have to think about how to get access to an image from the image gallery or the camera on some devices? Heck Windows Phone IE Mobile just gained the ability to upload images recently in the Windows 8.1 Update – that’s feature that HTML has had for 20 years! These are simple concepts and common problems that should have been solved a long time ago. It’s extremely frustrating to see build 90% of a mobile Web app with relative ease and then hit a brick wall for the remaining 10%, which often can be show stoppers. The remaining 10% have to do with platform integration, browser differences and working around the limitations that browsers and ‘pinned’ applications impose on HTML applications. The maddening part is that these limitations seem arbitrary as they could easily work on all mobile platforms. For example, SMS has a URL Moniker interface that sort of works on Android, works badly with iOS (only works if the address is already in the contact list) and not at all on Windows Phone. There’s no reason this shouldn’t work universally using the same interface – after all all phones have supported SMS since before the year 2000! But, it doesn’t have to be this way Change can happen very quickly. Take the GeoLocation API for example. Geolocation has taken off at the very beginning of the mobile device era and today it works well, provides the necessary security (a big concern for many mobile APIs), and is supported by just about all major mobile and even desktop browsers today. It handles security concerns via prompts to avoid unwanted access which is a model that would work for most other device APIs in a similar fashion. One time approval and occasional re-approval if code changes or caches expire. Simple and only slightly intrusive. It all works well, even though GeoLocation actually has some physical limitations, such as representing the current location when no GPS device is present. Yet this is a solved problem, where other APIs that are conceptually much simpler to implement have failed to gain any traction at all. Technically none of these APIs should be a problem to implement, but it appears that the momentum is just not there. Inadequate Web Application Linking and Activation Another important piece of the puzzle missing is the integration of HTML based Web applications. Today HTML based applications are not first class citizens on mobile operating systems. When talking about HTML based content there’s a big difference between content and applications. Content is great for search engine discovery and plain browser usage. Content is usually accessed intermittently and permanent linking is not so critical for this type of content.  But applications have different needs. Applications need to be started up quickly and must be easily switchable to support a multi-tasking user workflow. Therefore, it’s pretty crucial that mobile Web apps are integrated into the underlying mobile OS and work with the standard task management features. Unfortunately this integration is not as smooth as it should be. It starts with actually trying to find mobile Web applications, to ‘installing’ them onto a phone in an easily accessible manner in a prominent position. The experience of discovering a Mobile Web ‘App’ and making it sticky is by no means as easy or satisfying. Today the way you’d go about this is: Open the browser Search for a Web Site in the browser with your search engine of choice Hope that you find the right site Hope that you actually find a site that works for your mobile device Click on the link and run the app in a fully chrome’d browser instance (read tiny surface area) Pin the app to the home screen (with all the limitations outline above) Hope you pointed at the right URL when you pinned Even for you and me as developers, there are a few steps in there that are painful and annoying, but think about the average user. First figuring out how to search for a specific site or URL? And then pinning the app and hopefully from the right location? You’ve probably lost more than half of your audience at that point. This experience sucks. For developers too this process is painful since app developers can’t control the shortcut creation directly. This problem often gets solved by crazy coding schemes, with annoying pop-ups that try to get people to create shortcuts via fancy animations that are both annoying and add overhead to each and every application that implements this sort of thing differently. And that’s not the end of it - getting the link onto the home screen with an application icon varies quite a bit between browsers. Apple’s non-standard meta tags are prominent and they work with iOS and Android (only more recent versions), but not on Windows Phone. Windows Phone instead requires you to create an actual screen or rather a partial screen be captured for a shortcut in the tile manager. Who had that brilliant idea I wonder? Surprisingly Chrome on recent Android versions seems to actually get it right – icons use pngs, pinning is easy and pinned applications properly behave like standalone apps and retain the browser’s active page state and content. Each of the platforms has a different way to specify icons (WP doesn’t allow you to use an icon image at all), and the most widely used interface in use today is a bunch of Apple specific meta tags that other browsers choose to support. The question is: Why is there no standard implementation for installing shortcuts across mobile platforms using an official format rather than a proprietary one? Then there’s iOS and the crazy way it treats home screen linked URLs using a crazy hybrid format that is neither as capable as a Web app running in Safari nor a WebView hosted application. Moving off the Web ‘app’ link when switching to another app actually causes the browser and preview it to ‘blank out’ the Web application in the Task View (see screenshot on the right). Then, when the ‘app’ is reactivated it ends up completely restarting the browser with the original link. This is crazy behavior that you can’t easily work around. In some situations you might be able to store the application state and restore it using LocalStorage, but for many scenarios that involve complex data sources (like say Google Maps) that’s not a possibility. The only reason for this screwed up behavior I can think of is that it is deliberate to make Web apps a pain in the butt to use and forcing users trough the App Store/PhoneGap/Cordova route. App linking and management is a very basic problem – something that we essentially have solved in every desktop browser – yet on mobile devices where it arguably matters a lot more to have easy access to web content we have to jump through hoops to have even a remotely decent linking/activation experience across browsers. Where’s the Money? It’s not surprising that device home screen integration and Mobile Web support in general is in such dismal shape – the mobile OS vendors benefit financially from App store sales and have little to gain from Web based applications that bypass the App store and the cash cow that it presents. On top of that, platform specific vendor lock-in of both end users and developers who have invested in hardware, apps and consumables is something that mobile platform vendors actually aspire to. Web based interfaces that are cross-platform are the anti-thesis of that and so again it’s no surprise that the mobile Web is on a struggling path. But – that may be changing. More and more we’re seeing operations shifting to services that are subscription based or otherwise collect money for usage, and that may drive more progress into the Web direction in the end . Nothing like the almighty dollar to drive innovation forward. Do we need a Mobile Web App Store? As much as I dislike moderated experiences in today’s massive App Stores, they do at least provide one single place to look for apps for your device. I think we could really use some sort of registry, that could provide something akin to an app store for mobile Web apps, to make it easier to actually find mobile applications. This could take the form of a specialized search engine, or maybe a more formal store/registry like structure. Something like apt-get/chocolatey for Web apps. It could be curated and provide at least some feedback and reviews that might help with the integrity of applications. Coupled to that could be a native application on each platform that would allow searching and browsing of the registry and then also handle installation in the form of providing the home screen linking, plus maybe an initial security configuration that determines what features are allowed access to for the app. I’m not holding my breath. In order for this sort of thing to take off and gain widespread appeal, a lot of coordination would be required. And in order to get enough traction it would have to come from a well known entity – a mobile Web app store from a no name source is unlikely to gain high enough usage numbers to make a difference. In a way this would eliminate some of the freedom of the Web, but of course this would also be an optional search path in addition to the standard open Web search mechanisms to find and access content today. Security Security is a big deal, and one of the perceived reasons why so many IT professionals appear to be willing to go back to the walled garden of deployed apps is that Apps are perceived as safe due to the official review and curation of the App stores. Curated stores are supposed to protect you from malware, illegal and misleading content. It doesn’t always work out that way and all the major vendors have had issues with security and the review process at some time or another. Security is critical, but I also think that Web applications in general pose less of a security threat than native applications, by nature of the sandboxed browser and JavaScript environments. Web applications run externally completely and in the HTML and JavaScript sandboxes, with only a very few controlled APIs allowing access to device specific features. And as discussed earlier – security for any device interaction can be granted the same for mobile applications through a Web browser, as they can for native applications either via explicit policies loaded from the Web, or via prompting as GeoLocation does today. Security is important, but it’s certainly solvable problem for Web applications even those that need to access device hardware. Security shouldn’t be a reason for Web apps to be an equal player in mobile applications. Apps are winning, but haven’t we been here before? So now we’re finding ourselves back in an era of installed app, rather than Web based and managed apps. Only it’s even worse today than with Desktop applications, in that the apps are going through a gatekeeper that charges a toll and censors what you can and can’t do in your apps. Frankly it’s a mystery to me why anybody would buy into this model and why it’s lasted this long when we’ve already been through this process. It’s crazy… It’s really a shame that this regression is happening. We have the technology to make mobile Web apps much more prominent, but yet we’re basically held back by what seems little more than bureaucracy, partisan bickering and self interest of the major parties involved. Back in the day of the desktop it was Internet Explorer’s 98+%  market shareholding back the Web from improvements for many years – now it’s the combined mobile OS market in control of the mobile browsers. If mobile Web apps were allowed to be treated the same as native apps with simple ways to install and run them consistently and persistently, that would go a long way to making mobile applications much more usable and seriously viable alternatives to native apps. But as it is mobile apps have a severe disadvantage in placement and operation. There are a few bright spots in all of this. Mozilla’s FireFoxOs is embracing the Web for it’s mobile OS by essentially building every app out of HTML and JavaScript based content. It supports both packaged and certified package modes (that can be put into the app store), and Open Web apps that are loaded and run completely off the Web and can also cache locally for offline operation using a manifest. Open Web apps are treated as full class citizens in FireFoxOS and run using the same mechanism as installed apps. Unfortunately FireFoxOs is getting a slow start with minimal device support and specifically targeting the low end market. We can hope that this approach will change and catch on with other vendors, but that’s also an uphill battle given the conflict of interest with platform lock in that it represents. Recent versions of Android also seem to be working reasonably well with mobile application integration onto the desktop and activation out of the box. Although it still uses the Apple meta tags to find icons and behavior settings, everything at least works as you would expect – icons to the desktop on pinning, WebView based full screen activation, and reliable application persistence as the browser/app is treated like a real application. Hopefully iOS will at some point provide this same level of rudimentary Web app support. What’s also interesting to me is that Microsoft hasn’t picked up on the obvious need for a solid Web App platform. Being a distant third in the mobile OS war, Microsoft certainly has nothing to lose and everything to gain by using fresh ideas and expanding into areas that the other major vendors are neglecting. But instead Microsoft is trying to beat the market leaders at their own game, fighting on their adversary’s terms instead of taking a new tack. Providing a kick ass mobile Web platform that takes the lead on some of the proposed mobile APIs would be something positive that Microsoft could do to improve its miserable position in the mobile device market. Where are we at with Mobile Web? It sure sounds like I’m really down on the Mobile Web, right? I’ve built a number of mobile apps in the last year and while overall result and response has been very positive to what we were able to accomplish in terms of UI, getting that final 10% that required device integration dialed was an absolute nightmare on every single one of them. Big compromises had to be made and some features were left out or had to be modified for some devices. In two cases we opted to go the Cordova route in order to get the integration we needed, along with the extra pain involved in that process. Unless you’re not integrating with device features and you don’t care deeply about a smooth integration with the mobile desktop, mobile Web development is fraught with frustration. So, yes I’m frustrated! But it’s not for lack of wanting the mobile Web to succeed. I am still a firm believer that we will eventually arrive a much more functional mobile Web platform that allows access to the most common device features in a sensible way. It wouldn't be difficult for device platform vendors to make Web based applications first class citizens on mobile devices. But unfortunately it looks like it will still be some time before this happens. So, what’s your experience building mobile Web apps? Are you finding similar issues? Just giving up on raw Web applications and building PhoneGap apps instead? Completely skipping the Web and going native? Leave a comment for discussion. Resources Rick Strahl on DotNet Rocks talking about Mobile Web© Rick Strahl, West Wind Technologies, 2005-2014Posted in HTML5  Mobile   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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  • "vagrant up" fails with "NS_ERROR_CALL_FAILED" error [on hold]

    - by TahitiPetey
    I am following the basic "Getting Started" guide: http://docs.vagrantup.com/v2/getting-started/index.html I ran vagrant init <etc> followed by vagrant up, but it fails with "NS_ERROR_CALL_FAILED" error. Then by enabling debug logging with VAGRANT_LOG=debug vagrant up, I get the following error output: ERROR vagrant: /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/plugins/providers/virtualbox/driver/base.rb:316:in `execute' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/plugins/providers/virtualbox/driver/version_4_2.rb:165:in `import' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/plugins/providers/virtualbox/action/import.rb:15:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/warden.rb:34:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/builtin/handle_box_url.rb:72:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/warden.rb:34:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/plugins/providers/virtualbox/action/check_accessible.rb:18:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/warden.rb:34:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/runner.rb:61:in `block in run' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/util/busy.rb:19:in `busy' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/runner.rb:61:in `run' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/builtin/call.rb:51:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/warden.rb:34:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/builtin/config_validate.rb:25:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/warden.rb:34:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/plugins/providers/virtualbox/action/check_virtualbox.rb:17:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/warden.rb:34:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/builder.rb:116:in `call' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/runner.rb:61:in `block in run' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/util/busy.rb:19:in `busy' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/action/runner.rb:61:in `run' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/machine.rb:147:in `action' /Applications/Vagrant/embedded/gems/gems/vagrant-1.2.2/lib/vagrant/batch_action.rb:63:in `block (2 levels) in run' INFO interface: error: There was an error while executing `VBoxManage`, a CLI used by Vagrant for controlling VirtualBox. The command and stderr is shown below. Command: ["import", "/Users/me/.vagrant.d/boxes/precise32/virtualbox/box.ovf"] Stderr: 0%...10%...20%...30%...40%...50%...60%...70%...80%...90%...100% Interpreting /Users/me/.vagrant.d/boxes/precise32/virtualbox/box.ovf... OK. 0%... Progress object failure: NS_ERROR_CALL_FAILED My system setup info: Vagrant 1.2.2 VirtualBox 4.2.14 (Also tried 4.2.10, same error) Mac OSX 10.8.3

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  • Windows Terminal Server: occasional memory violation for applications

    - by syneticon-dj
    On a virtualized (ESXi 4.1) Windows Server 2008 SP2 32-bit machine which is used as a terminal server, I occasionally (approximately 1-3 event log entries a day) see applications fail with an 0xc0000005 error - apparently a memory access violation. The problem seems quite random and only badly reproducable - applications may run for hours, fail with 0xc0000005 and restart quite fine or just throw the access violation at startup and start flawlessly at the second attempt. The names of executables, modules and offset addresses vary, although a single executable tends to fail with same modules and the same memory offset addresses (like "OUTLOOK.EXE" repeatedly failing on module "olmapi32.dll" with the offset "0x00044b7a") - even across multiple user's logons and with several days passing without a single failure inbetween. The offset addresses seem to change across reboots, however. Only selective executables seem affected by the problem, although I may simply not be seeing a sufficient number of application runs from the other ones. I first suspected a possible problem with the physical machine's RAM, but ruled this out as a rather unlikely cause - the memory comes with ECC and I've already moved the virtual machine across several times, without any perceptable change. I've seen that DEP was enabled in "OptOut" mode on this machine: C:\Users\administrator>wmic OS Get DataExecutionPrevention_SupportPolicy DataExecutionPrevention_SupportPolicy 3 and tried changing the policy to OptIn via startup options: bcdedit.exe /set {current} nx OptIn but have yet to see any effect - I also would expect Outlook 12 or Adobe Reader 9 (both affected applications) to play well with DEP. Any other ideas why the apps may be failing?

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  • Linux: Managing users, groups and applications

    - by RN
    I am fairly new to linux admin so this may sound quite a noob question. I have a VPS account with a root access I need to install Tomcat, Java on it and later other open source applications as well. Installation for all of these is as simple as unzipping the .gz in a folder. My questions are A) Where should I keep all these programs? In Windows, I typically have a folder called programs under c:\ where I unzip all applications. I plan to have something similar here as well. Currently, I have all these under apps folder under/root- which I am guessing is a bad idea B) To what group should Tom belong to ? I would need a user - say Tom who can simply execute these programs. Do I need to create a new group? or just add Tom to some existing group ? C) Finally- Am I doing something really stupid by installing all these application by simply unzipping them? I mean an alternate way would be to use Yup or RPM or something like that to install these applications. Given my familiarity and (tight budget) that seems too much to me. I feel uncomfortable running commands which i don't understand too well

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  • How to prevent getting infected by rogue security applications

    - by Ieyasu Sawada
    My computer never got infected with a virus before, because I'm using Web of Trust browser plugin, sandboxie and Avast Free antivirus. But today, it got infected with a rogue security application called antivirus.net. I have already removed it using MBAM, SAS, and Kaspersky Virus Removal Tool. And by the way, I was using MSE when my laptop got infected. Seems like the rogue application just killed off the MSE process. And I never even got a warning. I was using the wi-fi from our school, which I think is the cause since most of the computers in our laboratory has rogue applications on it. My question is, how do I prevent this from happening again? It took me about 6 hours to disinfect my computer and I don't want it to happen again. Please enlighten me if these rogue applications really just pop out of nowhere. Note I'm not dumb enough to agree with installing rogue security applications. It just came out of nowhere. I'm happy with MSE, well not after it let antivirus.net penetrate my computer. I've done a little bit of research and it says that it needs the permission of the user to actually install it in the computer: http://www.net-security.org/malware_news.php?id=1245 http://en.wikipedia.org/wiki/Rogue_security_software Is it possible that other computers in our school network have agreed to install those? Or maybe the network admin?

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  • Why can't I open file with doubleklick after I moved the application that opens it on windows?

    - by Glen S. Dalton
    I am on windows server 2003, but I guess it is the same on windows xp. I moved some movable applications (usually people create them for usb sticks) to locations like c:\bin\app1\app1.exe. The old location was c:\programs\app1\app1.exe app1.exe can open files of type *.ap1 When I rightclick file.ap1 and choose open with ... the Open with dialog appears. But it is not working how I expect in this situation. I can choose c:\bin\app1\app1.exe with the "Browse" button, but: app1.exe will not appear in the dialog where I just choosed it in the programs list, like I am used to it after clicking OK on it in the browse dialog. app1.exe will not open it when I click ok in the "Open with" dialog, the application that was assigned until then will still open it What could be the reason? my account is member of the administrators group I just changed the permissions of the folder c:\bin\app1\ and made sure that the group "Administrators" has all rights. I also inherited this manually to all subfodlers and subfiles. I also tried to move the application (with the whole folder) to "c:\program files\app1\app1.exe

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  • How to take screenshots of WPF applications in correct size and content

    - by Thomas W.
    I usually take screenshots of single windows via the built-in key combination Alt+Print. Unfortunately this does not work well for more and more applications - all of them are WPF applications. Usually the screen shots have at least one of the following properties: the screenshot is larger than expected and contains parts of the screen around the actual window the screenshot has the correct size but includes parts of other windows, e.g. the Windows task bar. Of course the task bar might be in front of the window, but taking screen shots of "normal" programs works fine. How do I take screenshots of WPF application which are correct in size and content? I'd like to avoid the extra effort of checking all the screenshots for correctness, reproducing the situation, taking them again in case of issues or repairing/faking them manually in any pixel manipulation program (e.g. Paint.NET). I observe this on Windows 7 x64 SP 1, all official updates installed, but it might apply to other Windows versions as well (not tested yet). .NET 4.5 is installed. The application itself might only need the built-in .NET 3.5.1. It's reproducible on a virtual machine with the same settings. Examples: Screenshot of an application running in maximized mode. The screen shot includes parts of the task bar. Screenshot of a progress dialog which is behind the task bar. The screenshot also includes the task bar, while it doesn't for non WPF applications.

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  • Spotlight has stopped indexing/returning anything in /Applications

    - by pra
    After a recent kernel panic & restart, Spotlight no longer seems to know anything about the files under my /Applications folder. I used to launch Safari.app, Opera.app, Textedit.app, etc via Spotlight as a matter of routine. Now, I get "No results found" for all of them (except Textedit.app, which launches a demo text editor from a Qt installation). The programs are still there & still launch directly from Finder. I've already run disk utility & verified the disk, no issues. I repaired disk permissions, which made several changes, but to no effect. Is there anything else I can do, short of re-installing MacOS? Update: I already verified that "Applications" was still checked in my Spotlight preferences. It was still returning applications located elsewhere (the Qt textedit sample app), so that shouldn't have been the issue. A few hours later it resolved itself; I guess there's a background process running on some interval.

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  • Spotlight has stopped indexing/returning anything in /Applications

    - by pra
    After a recent kernel panic & restart, Spotlight no longer seems to know anything about the files under my /Applications folder. I used to launch Safari.app, Opera.app, Textedit.app, etc via Spotlight as a matter of routine. Now, I get "No results found" for all of them (except Textedit.app, which launches a demo text editor from a Qt installation). The programs are still there & still launch directly from Finder. I've already run disk utility & verified the disk, no issues. I repaired disk permissions, which made several changes, but to no effect. Is there anything else I can do, short of re-installing MacOS? Update: I already verified that "Applications" was still checked in my Spotlight preferences. It was still returning applications located elsewhere (the Qt textedit sample app), so that shouldn't have been the issue. A few hours later it resolved itself; I guess there's a background process running on some interval.

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  • What is reading source on an ebook reader like?

    - by Daniel Straight
    There are a few open source projects I would really like to read through the code of to understand better / improve on. The problem is, for me, reading for a long time on the computer screen is tedious. I would love to be able to read code while lounging around and on a screen that was better on my eyes. Has anyone ever tried reading code on an ebook reader? It seems like the e-ink would make it easy on the eyes, plus it would be portable, plus it wouldn't kill any trees. In other words, it sounds perfect, but before I drop a couple benjamins on an ebook reader, I'd like to hear if anyone else has tried this and how it went. It seems Scott Hanselman discussed using the Kindle to read code, but I wouldn't necessarily want a Kindle. Has anyone had a positive experience with some other device? I realize this is not directly about programming, but it relates directly to my ability to improve my skills. I think if a good portable reading device for code exists, it could help a lot of programmers.

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  • Using design-patterns to transform web-service model classes into local model classes and vise versa

    - by Daniil Petrov
    There is a web-application built with play framework 1.2.7. It contains less than 10 model classes. The main purpose of the application is a lightweight access to a complex remote application (more than 50 model classes). The remote application has its own SOAP API and we use it for synchronization of data. There is a scheduled job in the web-app which makes requests to the remote app. It gets bunches of objects from the remote model and populates corresponding objects of the local model. Currently, there are two groups of classes - the local model and the remote model (generated from wsdl schema). It is not allowed to make any modifications to the remote model. Transformations are being made in the scheduled job class. When it gets objects from the remote app it creates local objects. Recently, it was decided to add a possibility to modify the remote objects. It requires more transformations on our side. We need to transform from remote to local model when reading objects and from local to remote when changing objects. I wonder if this would be possible to use some design-patterns to reduce a number of transformations?

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  • Question about API and Web application code sharing

    - by opendd
    This is a design question. I have a multi part application with several user types. There is a user client for the patient that interacts with a web service. There is an API evolving behind the web service that will be exposed to institutional "users" and an interface for clinicians, researchers and admin types. The patient UI is Flex. The clinician/admin portion of the application is RoR. The API is RoR/rack based. The web service component is Java WS. All components access the same data source. These components are deployed as separate components to their own subdomains. This decision was made to allow for scaling the components individually as needed. Initially, the decision was made to split the code for the RoR Web application from the RoR API. This decision was made in the interests of security and keeping the components focused on specific tasks. Over the course of time, there is necessarily going to be overlap and I am second guessing my decision to keep the code totally separate. I am noticing code being lifted from the admin side being lifted, modified and used in the API. This being the case, I have been considering merging the Ruby based repositories. I am interested in ideas and insight on this situation along with the reasoning behind your thoughts. Thanks.

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  • New Whitepaper: Upgrading EBS 11i Forms + OA Framework Personalizations to EBS 12

    - by Sara Woodhull
    Personalizations are -- and have always been -- one of the safest and most upgradable ways to "customize" your Oracle E-Business Suite screens, both for Oracle Forms-based screens and for Oracle Application Framework-based pages. However, the upgrade from Release 11i to Release 12.1 spans many years of EBS evolution, during which time Oracle has actively been building many new features and modules. A lot has changed in Oracle E-Business Suite that may affect upgrading your personalizations from 11i to 12.1. We have published a new note on My Oracle Support that discusses ways to evaluate your existing personalizations:Upgrading Form Personalizations and OA Framework Personalizations from Oracle E-Business Suite Release 11i to 12.1 (Note 1292611.1)Two distinct types of personalizations There are two distinct types of personalizations: Form Personalization OA Framework Personalization. Both types of personalization are completely metadata-based. The personalizations are stored as data in database tables. However, because the underlying technologies (Oracle Forms and OA Framework) are very different, Forms personalizations and OA Framework personalizations are not equivalent and cannot be converted or migrated from one to the other.

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  • Lessons on Software Development – From Bruce Lee!

    - by Jackie Goldstein
    While we as software developers are used to learning lessons and adopting techniques from other disciplines, it is not often that we look to the martial arts for new ideas on development approaches.  However, this blog post does just that. The author end with the following thought: In the end, follow Bruce Lee’s advice: Examine what others have to offer, take what is useful, and adapt it if necessary. I’ll close with an old quote: “The style doesn’t make the fighter, the fighter makes the style...(read more)

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  • Free cloud web service development

    - by hyde
    I am looking for a free (as in beer) combination of services, for learning "cloud SW development" and very small scale private use (say, a private streamlined web shopping&todo list with simple auth). The combination should include the full set of needed services: DVCS service (like github) A cloud service to run the backend code A suitable data storage service (preferably not SQL), accessed by the backend (if not included in the backend service) A web service, serving the web pages seen by user, to access the backend functionality A "cloud IDE" (ideally one, two is ok too) for both backend and HTML/javascript coding If (backend) deployment uses some CI, then that Other points: Backend programming language can be anything, except VB or PHP Everything has to be in the cloud, nothing permanent on a local PC (graphics is not part of the question) Looking for ready-to-use service combination, not a virtual server where I can set anything up myself I don't care if service insists on displaying ads in the user web UI "Cheap" and "free trial" are ok too, if "free" does not exist As per example use case, storage, CPU and bandwidth quota requirements are negligible Google finds several services of course, all requiring at least registration before testing, so I'm looking for a known-good combination, so ideal answer starts with "I use this service combo: ...", contains links to services and brief description and personal experiences.

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  • web application or web portal? [closed]

    - by klo
    as title said differences between those 2. I read all the definition and some articles, but I need information about some other aspects. Here is the thing. We want to build a web site that will contain: site, database, uploads, numerous background services that would have to collect information from uploads and from some other sites, parse them etc...I doubt that there are portlets that fits our specific need so we will have to make them our self. So, questions: 1. Deployment ( and difference in cost if possible), is deploying portals much more easier then web app ( java or .net) 2. Server load. Does portal consume much of server power ( and can you strip portal of thing that you do not use) 3. Implementation and developing of portlets. Can u make all the things that you could have done in java or .net? 4. General thoughts of when to use portals and when classic web app. Tnx all in advence...

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  • Java(standard, non standard) or Non Java based Web developement [closed]

    - by LivingThing
    I am new to web development. Initially i thought i would be learning LAMP or WAMP to acquire web developement skills but recently i came across Standard Java based (JSP, servlets) and Non standard Java based (GWT). My question is related to if and how LAMP can be compared with Java (standarad or non stadard) technologies. Is LAMP even comparable to Java based tech or it does something else or something more or less ? what requirement for a web developement projects require the choice that which of these 'technologies' should be choosen ? Thank YOu

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  • Need help with PHP web app bootstrapping error potentially related to Zend [migrated]

    - by Matt Shepherd
    I am trying to get a program called OpenFISMA running on an Ubuntu AMI in AWS. The app is not really coded on the Ubuntu platform, but I am in my comfort zone there, and have tried both CentOS and OpenSUSE (both are sort of "native" for the app) for getting it working with the same or worse results. So, why not just get it working on Ubuntu? Anyway, the app is found here: www.openfisma.org and an install guide is found here: https://openfisma.atlassian.net/wiki/display/030100/Installation+Guide The install guide kind of sucks. It doesn't list dependencies in any coherent way or provide much of any detail (does not even mention Zend once on the entire page) so I've done a lot of work to divine the information I do have. This page provided some dependency inf (though again, Zend is not mentioned once): https://openfisma.atlassian.net/wiki/display/PUBLIC/RPM+Management#RPMManagement-BasicOverviewofRPMPackages Anyway, I got all the way through the install (so far as I could reconstruct it). I am going to the login page for the first time, and there should be some sort of bootstrapping occurring when I load the page. (I am not a programmer so I have no idea what it is doing there.) Anyway, I get a message on the web page that says: "An exception occurred while bootstrapping the application." So, then I go look in /var/www/data/logs/php.log and find this message: [22-Oct-2013 17:29:18 UTC] PHP Fatal error: Uncaught exception 'Zend_Exception' with message 'No entry is registered for key 'Zend_Log'' in /var/www/library/Zend/Registry.php:147 Stack trace: #0 /var/www/public/index.php(188): Zend_Registry::get('Zend_Log') #1 {main} thrown in /var/www/library/Zend/Registry.php on line 147 This occurs every time I load the page. I gather there is an issue related to registering the Zend_Log variable in the Zend registry, but other than that I really have no idea what to do about it. Am I missing a package that it needs, or is this app not coded to register the variables properly? I have no clue. Any help is greatly appreciated. The application file referenced in the log message (index.php) is included below. <?php /** * Copyright (c) 2008 Endeavor Systems, Inc. * * This file is part of OpenFISMA. * * OpenFISMA is free software: you can redistribute it and/or modify it under the terms of the GNU General Public * License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later * version. * * OpenFISMA is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied * warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more * details. * * You should have received a copy of the GNU General Public License along with OpenFISMA. If not, see * {@link http://www.gnu.org/licenses/}. */ try { defined('APPLICATION_PATH') || define( 'APPLICATION_PATH', realpath(dirname(__FILE__) . '/../application') ); // Define application environment defined('APPLICATION_ENV') || define( 'APPLICATION_ENV', (getenv('APPLICATION_ENV') ? getenv('APPLICATION_ENV') : 'production') ); set_include_path( APPLICATION_PATH . '/../library/Symfony/Components' . PATH_SEPARATOR . APPLICATION_PATH . '/../library' . PATH_SEPARATOR . get_include_path() ); require_once 'Fisma.php'; require_once 'Zend/Application.php'; $application = new Zend_Application( APPLICATION_ENV, APPLICATION_PATH . '/config/application.ini' ); Fisma::setAppConfig($application->getOptions()); Fisma::initialize(Fisma::RUN_MODE_WEB_APP); $application->bootstrap()->run(); } catch (Zend_Config_Exception $zce) { // A zend config exception indicates that the application may not be installed properly echo '<h1>The application is not installed correctly</h1>'; $zceMsg = $zce->getMessage(); if (stristr($zceMsg, 'parse_ini_file') !== false) { if (stristr($zceMsg, 'application.ini') !== false) { if (stristr($zceMsg, 'No such file or directory') !== false) { echo 'The ' . APPLICATION_PATH . '/config/application.ini file is missing.'; } elseif (stristr($zceMsg, 'Permission denied') !== false) { echo 'The ' . APPLICATION_PATH . '/config/application.ini file does not have the ' . 'appropriate permissions set for the application to read it.'; } else { echo 'An ini-parsing error has occured in ' . APPLICATION_PATH . '/config/application.ini ' . '<br/>Please check this file and make sure everything is setup correctly.'; } } else if (stristr($zceMsg, 'database.ini') !== false) { if (stristr($zceMsg, 'No such file or directory') !== false) { echo 'The ' . APPLICATION_PATH . '/config/database.ini file is missing.<br/>'; echo 'If you find a database.ini.template file in the config directory, edit this file ' . 'appropriately and rename it to database.ini'; } elseif (stristr($zceMsg, 'Permission denied') !== false) { echo 'The ' . APPLICATION_PATH . '/config/database.ini file does not have the appropriate ' . 'permissions set for the application to read it.'; } else { echo 'An ini-parsing error has occured in ' . APPLICATION_PATH . '/config/database.ini ' . '<br/>Please check this file and make sure everything is setup correctly.'; } } else { echo 'An ini-parsing error has occured. <br/>Please check all configuration files and make sure ' . 'everything is setup correctly'; } } elseif (stristr($zceMsg, 'syntax error') !== false) { if (stristr($zceMsg, 'application.ini') !== false) { echo 'There is a syntax error in ' . APPLICATION_PATH . '/config/application.ini ' . '<br/>Please check this file and make sure everything is setup correctly.'; } elseif (stristr($zceMsg, 'database.ini') !== false) { echo 'There is a syntax error in ' . APPLICATION_PATH . '/config/database.ini ' . '<br/>Please check this file and make sure everything is setup correctly.'; } else { echo 'A syntax error has been reached. <br/>Please check all configuration files and make sure ' . 'everything is setup correctly.'; } } else { // Then the exception message says nothing about parse_ini_file nor 'syntax error' echo 'Please check all configuration files, and ensure all settings are valid.'; } echo '<br/>For more information and help on installing OpenFISMA, please refer to the ' . '<a target="_blank" href="http://manual.openfisma.org/display/ADMIN/Installation">' . 'Installation Guide</a>'; } catch (Doctrine_Manager_Exception $dme) { echo '<h1>An exception occurred while bootstrapping the application.</h1>'; // Does database.ini have valid settings? Or is it the same content as database.ini.template? $databaseIniFail = false; $iniData = file(APPLICATION_PATH . '/config/database.ini'); $iniData = str_replace(chr(10), '', $iniData); if (in_array('db.adapter = ##DB_ADAPTER##', $iniData)) { $databaseIniFail = true; } if (in_array('db.host = ##DB_HOST##', $iniData)) { $databaseIniFail = true; } if (in_array('db.port = ##DB_PORT##', $iniData)) { $databaseIniFail = true; } if (in_array('db.username = ##DB_USER##', $iniData)) { $databaseIniFail = true; } if (in_array('db.password = ##DB_PASS##', $iniData)) { $databaseIniFail = true; } if (in_array('db.schema = ##DB_NAME##', $iniData)) { $databaseIniFail = true; } if ($databaseIniFail) { echo 'You have not applied the settings in ' . APPLICATION_PATH . '/config/database.ini appropriately. ' . 'Please review the contents of this file and try again.'; } else { if (Fisma::debug()) { echo '<p>' . get_class($dme) . '</p><p>' . $dme->getMessage() . '</p><p>' . "<p><pre>Stack Trace:\n" . $dme->getTraceAsString() . '</pre></p>'; } else { $logString = get_class($dme) . "\n" . $dme->getMessage() . "\nStack Trace:\n" . $dme->getTraceAsString() . "\n"; Zend_Registry::get('Zend_Log')->err($logString); } } } catch (Exception $exception) { // If a bootstrap exception occurs, that indicates a serious problem, such as a syntax error. // We won't be able to do anything except display an error. echo '<h1>An exception occurred while bootstrapping the application.</h1>'; if (Fisma::debug()) { echo '<p>' . get_class($exception) . '</p><p>' . $exception->getMessage() . '</p><p>' . "<p><pre>Stack Trace:\n" . $exception->getTraceAsString() . '</pre></p>'; } else { $logString = get_class($exception) . "\n" . $exception->getMessage() . "\nStack Trace:\n" . $exception->getTraceAsString() . "\n"; Zend_Registry::get('Zend_Log')->err($logString); } }

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  • Would you re-design completely under .Net?

    - by dboarman
    A very extensive application began as an Access-based system (for database storage). Forms were written in VB5 and/or VB6. As .Net became a fixture in the development community, certain modules have been rewritten. This seems very awkward and potentially costly just to maintain because of the cross-technologies and extra work to keep the two technologies happy with each other. Of course, the application uses a mix of ODBC OleDb and MySql. Would you think spending the time and resources to completely re-develop the application under .Net would be more cost effective? In an effort to develop a more stable application, wouldn't it make sense to use .Net? Or continue chasing Access bugs, adding new features in .Net (which may or may not create new bugs between .Net and Access), and rewriting old Access modules into .Net modules under time constraints that prevent proper design and development? Update The application uses OleDb and MySql - I corrected my previous statement. Also, to lend further support to rewriting: I have since found out that when the "porting" to .Net began, the VBA/VB6 code that existed was basically translated to the .Net equivalent. From my understanding, nothing was done to improve performance, or take advantage of new libraries or technologies. In my opinion, this creates a very fragile and unstable application. With every new update, this becomes more and more visible. As a help desk technician, I have noticed an increase in problems reported. The customers using the software have noticed an increase in problems and are commenting on it.

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  • Getting beyond basic web programming languages. How to be awesome?

    - by user73962
    I'm a web developer that's done a bunch of projects using PHP, JQuery/JS, Mysql using PhPMyAdmin, CSS, HTML and a tiny bit of XML. Basically lots of work with CMS's and freehand coding. I'm looking to take things to the next level. I've done a lot of freelance and small contract work, but I'm dying to excel. I'm tired of acting as tech support for all these "non-tech" companies that barely know how to use their own computers..."really, you didn't think to backup your files before switching to a new server??". Think of potential employers as amazon, netflix, twitter, google, etc. I don't necessarily want to work for these guys specifically, but potentially organizations like this. I could be wrong, but I feel like a big company like this would laugh at me if I interviewed. For example, how helpful is knowing Ruby, SQL (commands without interface), C++, API's, Oracle, Java, debugging, qa, etc? (I realize this is a very random list). I use Notepad ++, but have heard that the bigger boys use IDE interfaces. I'm not really interested in building desktop apps, only web related stuff. I feel like I've reached my potential and want to really take it up a notch. I see a lot of projects on GitHub and I'm amazed at what people have created. Note - my degree is in economics but I've done web dev since high school. I definitely wish I took more comp sci/programming courses in college. I'm 27 and want to be awesome at web dev before it's too late. Not just decent. Any advice? Book suggestions? Thanks

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  • Windows Phone–A beautiful phone which I admire but I don’t recommend to friends and family

    - by Gopinath
    Microsoft’s Windows Phones are the most beautiful phones I’ve seen. Look at the photo which Microsoft shared on their Facebook page today. It’s gorgeous. Windows Phones come in vibrant colors and the user interface is very lively. When you keep an iPhone, Android Phone & a Windows Phone on a table, Windows Phone definitely stands out. Android and iOS interfaces are routine – a bunch of apps icons arranged in rows and multiple screens. Windows Phone is very different, the live tiles concept mesmerizes us. I love Windows Phone, but neither I buy one nor I recommend to family/friends! Why? Because it does not have all the Apps I need. Microsoft advertises that Windows Phone has 100K apps on its Windows Market Place. It’s true, there are 100K+ apps available for Windows Phone but not many of them are really useful and most of the popular Apps I use on Android are not available. When I say this to my friends at Microsoft, they don’t agree and one of them asked me list the apps that are not available. For him today I spent an hour quickly scanning through the apps installed on my Google Nexus and searched for same apps on Windows Market Place. As expected many of them are not available. Here is the list of my favorite Android apps that are not available for Windows Phone Mint – I use this app more than any of the Banking Apps I’ve installed on my mobile. It’s one app to keep a tab on all the expenses and income, the best money management and tracking app. Google Chrome – Web without Google Chrome is too boring, either on Desktop or on mobile. IE is too heavy and Firefox is loosing its grip. Chrome is the new darling of web. Pulse, Flipboard – Flipboard and Pulse are one of the best apps for reading news and following content of favorite blogs. Dropbox – Sync content across devices and provides access to your content on any device.It really does not matter what is your gadget – mobile, tablet or computer; Dropbox lets you access your content. GMail, Google Maps – Should I say how important are these two apps in our day to day life!! Vonage Extension – For around 30 bucks a month, Vonage provide landline service in USA + unlimited calls to India and many other countries + Vonage Extension App that lets Android/iOS mobile to make unlimited international calls for free. Without Vonage Extension app, I’m almost cutoff from my family and friends back home in India. Instagram – The most popular camera app used from a common man to celebrities. Raaga, Dhingana  – Music is part and parcel of life and these two apps are the most like popular apps to listen to Indian music. Quora – Quora is the place where most of the sensible discussions happen on web. Google Analytics, Google Adsense – I’m a blogger and these two apps mean a lot to me The list goes on and on! There are many useful apps that are not available on Windows Phone – TuneIn, MyTWC, Chrome To Phone, Google Voice, etc. Without all these apps, Windows Phone is just another old Nokia phone. Even though Windows Phone is the most beautiful phone, it needs Apps to attract customers. Without apps a smartphone is more or less a dumb feature phone which we loved to use before release of iPhone. Wish in an year or two the beautiful Windows Phone may have all the missing Apps. When it happens I’ll buy a phone for myself and recommend it to my family & friends. But till then I prefer to stay away.

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  • Save the Date for Oracle’s 2015 JD Edwards Summit

    - by Catalin Teodor
    If you’re part of the JD Edwards community, you won’t want to miss our 6th annual JD Edwards Summit. Please save the date for this event in Broomfield, Colorado on Monday, February 2 through Thursday, February 5. Formal invitation and registration to come soon.We welcome the opportunity to hear from you regarding any specific topics you would like to see covered during this valuable exchange. Please send your ideas to Sheila Ebbitt at sheila.ebbitt-AT-oracle-DOT-com.Partners interested in sponsorship should contact Rene Chapman at rene.chapman-AT-oracle-DOT-com.

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