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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Service Pack 1 for Telerik Extensions for ASP.NET MVC just released

    We just released the first service pack for the Q1 2010 release of Telerik Extensions for ASP.NET MVC. As you may have guessed this is mostly a maintenance release addressing all reported bugfixes. It is important to note that the service pack will be available only to licensed users. We will update the open source version only for major releases. However if a critical bug has been found we will publish builds in the forum so no worries.   Whats new Everything is described in the release notes. There are a few breaking changes in the TreeView and Grid. Check here to see if you are affected: Grid changes and backwards compatibility TreeView changes and backwards compatibility We have also tested the extensions with Visual Studio 2010 to confirm we fully support it. The source and samples will continue to ship in Visual Studio 2008 projects though. Opening ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • can't install anything anymore with apt-get

    - by Aymane Shuichi
    Welcome this is the log I have when trying to install anything (php5-fpm after removing it) apt-get install php5-fpm Reading package lists... Done Building dependency tree Reading state information... Done php5-fpm is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? y Setting up php5-fpm (5.4.4-14+deb7u10) ... insserv: warning: script 'S55IptabLes' missing LSB tags and overrides insserv: warning: script 'S55IptabLex' missing LSB tags and overrides insserv: There is a loop between service IptabLes and mountnfs if started insserv: loop involving service mountnfs at depth 8 insserv: loop involving service networking at depth 7 insserv: loop involving service mountnfs-bootclean at depth 10 insserv: There is a loop between service rc.local and mountall if started insserv: loop involving service mountall at depth 6 insserv: loop involving service checkfs at depth 5 insserv: loop involving service kbd at depth 11 insserv: There is a loop between service rc.local and mountall-bootclean if started insserv: loop involving service mountall-bootclean at depth 7 insserv: loop involving service urandom at depth 9 insserv: There is a loop between service IptabLes and mountdevsubfs if started insserv: loop involving service mountdevsubfs at depth 2 insserv: loop involving service udev at depth 1 insserv: There is a loop at service rc.local if started insserv: There is a loop at service IptabLes if started insserv: Starting IptabLes depends on rc.local and therefore on system facility `$all' which can not be true! (x99 times repeated ) insserv: Max recursions depth 99 reached insserv: loop involving service postfix at depth 2 insserv: There is a loop between service IptabLes and udev if started insserv: loop involving service mountkernfs at depth 1 insserv: loop involving service IptabLes at depth 1 Now here is the error i get insserv: exiting now without changing boot order! update-rc.d: error: insserv rejected the script header dpkg: error processing php5-fpm (--configure): subprocess installed post-installation script returned error exit status 1 Errors were encountered while processing: php5-fpm E: Sub-process /usr/bin/dpkg returned an error code (1) The biggest operation I held before this was updating nginx from 1.2 to 1.6 and it was thanks to this site : here is the link : How to upgrade nginx from 1.2 to 1.6 on debian 7 Please help !

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  • MVVM and service pattern

    - by alfa-alfa
    I'm building a WPF application using the MVVM pattern. Right now, my viewmodels calls the service layer to retrieve models (how is not relevant to the viewmodel) and convert them to viewmodels. I'm using constructor injection to pass the service required to the viewmodel. It's easily testable and works well for viewmodels with few dependencies, but as soon as I try to create viewModels for complex models, I have a constructor with a LOT of services injected in it (one to retrieve each dependencies and a list of all available values to bind to an itemsSource for example). I'm wondering how to handle multiple services like that and still have a viewmodel that I can unit test easily. I'm thinking of a few solutions: Creating a services singleton (IServices) containing all the available services as interfaces. Example: Services.Current.XXXService.Retrieve(), Services.Current.YYYService.Retrieve(). That way, I don't have a huge constructor with a ton of services parameters in them. Creating a facade for the services used by the viewModel and passing this object in the ctor of my viewmodel. But then, I'll have to create a facade for each of my complexe viewmodels, and it might be a bit much... What do you think is the "right" way to implement this kind of architecture ?

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  • WCF via Windows Service - Authenticating Clients

    - by Sean
    I am a WCF / Security Newb. I have created a WCF service which is hosted via a windows service. The WCF service grabs data from a 3rd party data source that is secured via windows authentication. I need to either: Pass the client's privileges through the windows service, through the WCF service and into the 3rd party data source, or... Limit who can call the windows service / WCF service to members of a particular AD group. Any suggestions on how I can do either of these tasks?

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  • Connecting to a WCF Service in PHP that has a a NetTCP Binding and a BasicHttpBinding

    - by Justin Dearing
    I have a WCF service. It has multiple clients and three endpoints. The endpoint bindings are nettcp, wsHttp and basicHttp. If I attempt to connect to it via php'd builtin SoapClient class like so: $service = new SoapClient ("http://service.companyname.local:6666/Service/?wsdl", array( "location" => "http://service.companyname.local:6666/Service/Basic", "trace" => true, 'soap_version' => SOAP_1_1 ) ); I get the following: PHP Fatal error: SOAP-ERROR: Parsing WSDL: PHP-SOAP doesn't support transport 'http://schemas.microsoft.com/soap/tcp' in c:\www\client.php on line 666 Right now my workaround is to save the wsdl manually and remove the nettcp binding. Is there a workaround that will allow me to use the automatically generated wsdl? Can I hide a binding from the wsdl in web.config? Can I generate different wsdls on different bindings. I don't want to deploy two service hosts.

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  • WCF via Windows Service - Authinticating Clients

    - by Sean
    I am a WCF / Security Newb. I have created a WCF service which is hosted via a windows service. The WCF service grabs data from a 3rd party data source that is secured via windows authentication. I need to either: Pass the client's priveleges through the windows service, through the WCF service and into the 3rd party data source, or... Limit who can call the windows service / wcf service to members of a particular AD group. Any suggestions on how I can do either of these tasks?

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  • Ajax Enabled WCF Service Javascript issue...

    - by Captain Insano
    I'm a noob working with Ajax-Enabled WCF Services... Right now I have an AJAX service which calls a different WCF service that is using wsHttpBinding. The WCF wsHttpBinding service lives in a different web app on the same IIS6 server. The AJAX javascript proxy is only created when I enable anonymous access on the app hosting the AJAX service. If I remove anonymous access, IE6 bombs with an 'Undefined' error when call the AJAX proxy. In a nut shell, my AJAX service sends a request back to IIS (same domain/app), and while on the server it sends a WCF service request for data on a different app on the same IIS server. The service returning data is setup with Windows authentication, wsHttpBinding, and security mode is set to message. Any ideas? Both apps have are using windows authentication.

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  • WCF Web Service chnage wsdl name and targetNamespace

    - by Graham
    All, I'm a little new to WCF over IIS but have done some ASMX web services before. My WCF service is up and running but the helper page generated by the web service for me has the default names, i.e. the page that says: You have created a service. To test this service, you will need to create a client and use it to call the service. You can do this using the svcutil.exe tool from the command line with the following syntax: svcutil.exe http://localhost:53456/ServicesHost.svc?wsdl In a standard ASMX site I would use method/class attributes to give the web service a name and a namespace. When I click on the link the WSDL has: <wsdl:definitions name="SearchServices" targetNamespace="http://tempuri.org/" i.e. not the WCF Service Contract Name and Namespace from my Interface. I assume the MEX is using some kind of default settings but I'd like to change them to be the correct names. How can I do this?

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  • Specify Windows Service Name on install with Setup Project

    - by sympatric greg
    Objective: In support of a Windows Service that may have multiple instances on a single machine, use a Setup Project to create an MSI capable of: Receiving user input for Service Name Installing service Serializing Service Name from 1 (so that the proper name can be used in logging and uninstall) My initial hope was to set Service Name in App.config (and then retrieve it during uninstall upon instantiation of the ServiceInstaller. This seems to have been naive, because it is not accessible during the install. If MyInstaller extends Installer, it can call base.Install(); however, my attempts to write to app.config (within MyInstaller.Install() and after base.Install()) are inneffective. So while the service can be installed with a custom Service Name, that name is not serialized and the installer is most displeased upon uninstall. How should this be done?

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  • WCF Host as windows service faults

    - by pdiddy
    I have this WCF service running as a window service. I have in my code that everytime it faults it will restart the service. Now I'm having the issue where the host faults, it tries to restarts, then faults again, but at some point it just stop the service. Wondering why it stop the service? Is this something handled by the OS that it detects the service has faulted a number of time within a certain time it will just stop the service because it faulted too many time ?

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  • How to get a service to listen on port 80 on Windows Server 2003

    - by Miky D
    I've coded a custom windows service that listens on TCP port 80 but when I try to install it on a Windows Server 2003 machine it fails to start because some other service is already listening on that port. So far I've disabled the IIS Admin service and the HTTP SSL service but no luck. When I run netstat -a -n -o | findstr 0.0:80 it gives me the process id 4 as the culprit, but when I look at the running processes that process id points to the "System" process. What can I do to get the System process to stop listening on port 80 and get my service to listen instead? P.S. I should point out that the service runs fine if I install it on my Windows XP or Windows 7 development boxes. Also, I should specify that this has nothing to do with it being a service. I've tried starting a regular application that attempts to bing to port 80 on the Windows Server 2003 with the same outcome - it fails because another application is already bound to that port.

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  • Service design or access to another process

    - by hotyi
    I have a cache service,it's works as .net remoting, i want to create another windows service to clean up the that cache service by transfer the objects from cache to files. because they are in separate process, is their any way i could access that cache service or do i have to expose a method from the cache service to do that clean up work? the "clean up" means i want to serialize the object from Cache to file and these saved file will be used for further process. let me explain this application more detail. the application is mainly a log service to log all the coming request and these request will be saved to db for further data mining. we have 2 design for this log system 1) use MSMQ, but seems it's performance is not good enough, we don't use it. 2) we design a cache service, each request will be saved into the cache, and we need another function to clean up the cache by serialize the object to file.

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  • how to create Cross domain asp.net web service

    - by Prithvi Raj Nandiwal
    i have create a web service. i want to access this web service using Ajax jqury. i am able to access on same domain. but i want to access thia web service to another domain. Have any one idea. how to create cross domain web service in asp.net. any setting in web,config file so that i access it on another domain. my webservice [WebService(Namespace = "http://tempuri.org/")] [System.Web.Script.Services.ScriptService] public class Service : System.Web.Services.WebService { public Service () { } [WebMethod] public string SetName(string name) { return "hello my dear friend " + name; } } JavaScript $.ajax({ type: "GET", url:'http://192.168.1.119/Service/SetName.asmx?name=pr', ContentType: "application/x-www-form-urlencoded", cache: false, dataType: "jsonp", success: onSuccess });

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  • My C# program running as Windows Service is blocking Windows XP from hibernation

    - by sherpa
    I have Windows Service written in C#. It starts two threads, one is pooling a Web Service, second is waiting on a Monitor object for a new job to arrive. Besides that, the main thread acts as a WCF service host using NetNamedPipeBinding. It lets the client application to register a callback and then sends notifications back. The problem I have is that when this Windows Service is running, I cannot hibernate or Standby my computer which is running on Windows XP, SP3. When I set Windows to hibernate or standby, nothing happens. Then, at the moment when I go to Service Manager and stop the service, the system hibernation starts immediately. The service class extending the ServiceBase has properties like CanHandlePowerEvent, CanPauseAndContinue, etc. set to true... That didn't make any difference. The question is: what can be blocking the Hibernation/Standby from proceeding? What should I take care about to avoid it?

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  • Scaling-out Your Services by Message Bus based WCF Transport Extension &ndash; Part 1 &ndash; Background

    - by Shaun
    Cloud computing gives us more flexibility on the computing resource, we can provision and deploy an application or service with multiple instances over multiple machines. With the increment of the service instances, how to balance the incoming message and workload would become a new challenge. Currently there are two approaches we can use to pass the incoming messages to the service instances, I would like call them dispatcher mode and pulling mode.   Dispatcher Mode The dispatcher mode introduces a role which takes the responsible to find the best service instance to process the request. The image below describes the sharp of this mode. There are four clients communicate with the service through the underlying transportation. For example, if we are using HTTP the clients might be connecting to the same service URL. On the server side there’s a dispatcher listening on this URL and try to retrieve all messages. When a message came in, the dispatcher will find a proper service instance to process it. There are three mechanism to find the instance: Round-robin: Dispatcher will always send the message to the next instance. For example, if the dispatcher sent the message to instance 2, then the next message will be sent to instance 3, regardless if instance 3 is busy or not at that moment. Random: Dispatcher will find a service instance randomly, and same as the round-robin mode it regardless if the instance is busy or not. Sticky: Dispatcher will send all related messages to the same service instance. This approach always being used if the service methods are state-ful or session-ful. But as you can see, all of these approaches are not really load balanced. The clients will send messages at any time, and each message might take different process duration on the server side. This means in some cases, some of the service instances are very busy while others are almost idle. For example, if we were using round-robin mode, it could be happened that most of the simple task messages were passed to instance 1 while the complex ones were sent to instance 3, even though instance 1 should be idle. This brings some problem in our architecture. The first one is that, the response to the clients might be longer than it should be. As it’s shown in the figure above, message 6 and 9 can be processed by instance 1 or instance 2, but in reality they were dispatched to the busy instance 3 since the dispatcher and round-robin mode. Secondly, if there are many requests came from the clients in a very short period, service instances might be filled by tons of pending tasks and some instances might be crashed. Third, if we are using some cloud platform to host our service instances, for example the Windows Azure, the computing resource is billed by service deployment period instead of the actual CPU usage. This means if any service instance is idle it is wasting our money! Last one, the dispatcher would be the bottleneck of our system since all incoming messages must be routed by the dispatcher. If we are using HTTP or TCP as the transport, the dispatcher would be a network load balance. If we wants more capacity, we have to scale-up, or buy a hardware load balance which is very expensive, as well as scaling-out the service instances. Pulling Mode Pulling mode doesn’t need a dispatcher to route the messages. All service instances are listening to the same transport and try to retrieve the next proper message to process if they are idle. Since there is no dispatcher in pulling mode, it requires some features on the transportation. The transportation must support multiple client connection and server listening. HTTP and TCP doesn’t allow multiple clients are listening on the same address and port, so it cannot be used in pulling mode directly. All messages in the transportation must be FIFO, which means the old message must be received before the new one. Message selection would be a plus on the transportation. This means both service and client can specify some selection criteria and just receive some specified kinds of messages. This feature is not mandatory but would be very useful when implementing the request reply and duplex WCF channel modes. Otherwise we must have a memory dictionary to store the reply messages. I will explain more about this in the following articles. Message bus, or the message queue would be best candidate as the transportation when using the pulling mode. First, it allows multiple application to listen on the same queue, and it’s FIFO. Some of the message bus also support the message selection, such as TIBCO EMS, RabbitMQ. Some others provide in memory dictionary which can store the reply messages, for example the Redis. The principle of pulling mode is to let the service instances self-managed. This means each instance will try to retrieve the next pending incoming message if they finished the current task. This gives us more benefit and can solve the problems we met with in the dispatcher mode. The incoming message will be received to the best instance to process, which means this will be very balanced. And it will not happen that some instances are busy while other are idle, since the idle one will retrieve more tasks to make them busy. Since all instances are try their best to be busy we can use less instances than dispatcher mode, which more cost effective. Since there’s no dispatcher in the system, there is no bottleneck. When we introduced more service instances, in dispatcher mode we have to change something to let the dispatcher know the new instances. But in pulling mode since all service instance are self-managed, there no extra change at all. If there are many incoming messages, since the message bus can queue them in the transportation, service instances would not be crashed. All above are the benefits using the pulling mode, but it will introduce some problem as well. The process tracking and debugging become more difficult. Since the service instances are self-managed, we cannot know which instance will process the message. So we need more information to support debug and track. Real-time response may not be supported. All service instances will process the next message after the current one has done, if we have some real-time request this may not be a good solution. Compare with the Pros and Cons above, the pulling mode would a better solution for the distributed system architecture. Because what we need more is the scalability, cost-effect and the self-management.   WCF and WCF Transport Extensibility Windows Communication Foundation (WCF) is a framework for building service-oriented applications. In the .NET world WCF is the best way to implement the service. In this series I’m going to demonstrate how to implement the pulling mode on top of a message bus by extending the WCF. I don’t want to deep into every related field in WCF but will highlight its transport extensibility. When we implemented an RPC foundation there are many aspects we need to deal with, for example the message encoding, encryption, authentication and message sending and receiving. In WCF, each aspect is represented by a channel. A message will be passed through all necessary channels and finally send to the underlying transportation. And on the other side the message will be received from the transport and though the same channels until the business logic. This mode is called “Channel Stack” in WCF, and the last channel in the channel stack must always be a transport channel, which takes the responsible for sending and receiving the messages. As we are going to implement the WCF over message bus and implement the pulling mode scaling-out solution, we need to create our own transport channel so that the client and service can exchange messages over our bus. Before we deep into the transport channel, let’s have a look on the message exchange patterns that WCF defines. Message exchange pattern (MEP) defines how client and service exchange the messages over the transportation. WCF defines 3 basic MEPs which are datagram, Request-Reply and Duplex. Datagram: Also known as one-way, or fire-forgot mode. The message sent from the client to the service, and no need any reply from the service. The client doesn’t care about the message result at all. Request-Reply: Very common used pattern. The client send the request message to the service and wait until the reply message comes from the service. Duplex: The client sent message to the service, when the service processing the message it can callback to the client. When callback the service would be like a client while the client would be like a service. In WCF, each MEP represent some channels associated. MEP Channels Datagram IInputChannel, IOutputChannel Request-Reply IRequestChannel, IReplyChannel Duplex IDuplexChannel And the channels are created by ChannelListener on the server side, and ChannelFactory on the client side. The ChannelListener and ChannelFactory are created by the TransportBindingElement. The TransportBindingElement is created by the Binding, which can be defined as a new binding or from a custom binding. For more information about the transport channel mode, please refer to the MSDN document. The figure below shows the transport channel objects when using the request-reply MEP. And this is the datagram MEP. And this is the duplex MEP. After investigated the WCF transport architecture, channel mode and MEP, we finally identified what we should do to extend our message bus based transport layer. They are: Binding: (Optional) Defines the channel elements in the channel stack and added our transport binding element at the bottom of the stack. But we can use the build-in CustomBinding as well. TransportBindingElement: Defines which MEP is supported in our transport and create the related ChannelListener and ChannelFactory. This also defines the scheme of the endpoint if using this transport. ChannelListener: Create the server side channel based on the MEP it’s. We can have one ChannelListener to create channels for all supported MEPs, or we can have ChannelListener for each MEP. In this series I will use the second approach. ChannelFactory: Create the client side channel based on the MEP it’s. We can have one ChannelFactory to create channels for all supported MEPs, or we can have ChannelFactory for each MEP. In this series I will use the second approach. Channels: Based on the MEPs we want to support, we need to implement the channels accordingly. For example, if we want our transport support Request-Reply mode we should implement IRequestChannel and IReplyChannel. In this series I will implement all 3 MEPs listed above one by one. Scaffold: In order to make our transport extension works we also need to implement some scaffold stuff. For example we need some classes to send and receive message though out message bus. We also need some codes to read and write the WCF message, etc.. These are not necessary but would be very useful in our example.   Message Bus There is only one thing remained before we can begin to implement our scaling-out support WCF transport, which is the message bus. As I mentioned above, the message bus must have some features to fulfill all the WCF MEPs. In my company we will be using TIBCO EMS, which is an enterprise message bus product. And I have said before we can use any message bus production if it’s satisfied with our requests. Here I would like to introduce an interface to separate the message bus from the WCF. This allows us to implement the bus operations by any kinds bus we are going to use. The interface would be like this. 1: public interface IBus : IDisposable 2: { 3: string SendRequest(string message, bool fromClient, string from, string to = null); 4:  5: void SendReply(string message, bool fromClient, string replyTo); 6:  7: BusMessage Receive(bool fromClient, string replyTo); 8: } There are only three methods for the bus interface. Let me explain one by one. The SendRequest method takes the responsible for sending the request message into the bus. The parameters description are: message: The WCF message content. fromClient: Indicates if this message was came from the client. from: The channel ID that this message was sent from. The channel ID will be generated when any kinds of channel was created, which will be explained in the following articles. to: The channel ID that this message should be received. In Request-Reply and Duplex MEP this is necessary since the reply message must be received by the channel which sent the related request message. The SendReply method takes the responsible for sending the reply message. It’s very similar as the previous one but no “from” parameter. This is because it’s no need to reply a reply message again in any MEPs. The Receive method takes the responsible for waiting for a incoming message, includes the request message and specified reply message. It returned a BusMessage object, which contains some information about the channel information. The code of the BusMessage class is 1: public class BusMessage 2: { 3: public string MessageID { get; private set; } 4: public string From { get; private set; } 5: public string ReplyTo { get; private set; } 6: public string Content { get; private set; } 7:  8: public BusMessage(string messageId, string fromChannelId, string replyToChannelId, string content) 9: { 10: MessageID = messageId; 11: From = fromChannelId; 12: ReplyTo = replyToChannelId; 13: Content = content; 14: } 15: } Now let’s implement a message bus based on the IBus interface. Since I don’t want you to buy and install the TIBCO EMS or any other message bus products, I will implement an in process memory bus. This bus is only for test and sample purpose. It can only be used if the service and client are in the same process. Very straightforward. 1: public class InProcMessageBus : IBus 2: { 3: private readonly ConcurrentDictionary<Guid, InProcMessageEntity> _queue; 4: private readonly object _lock; 5:  6: public InProcMessageBus() 7: { 8: _queue = new ConcurrentDictionary<Guid, InProcMessageEntity>(); 9: _lock = new object(); 10: } 11:  12: public string SendRequest(string message, bool fromClient, string from, string to = null) 13: { 14: var entity = new InProcMessageEntity(message, fromClient, from, to); 15: _queue.TryAdd(entity.ID, entity); 16: return entity.ID.ToString(); 17: } 18:  19: public void SendReply(string message, bool fromClient, string replyTo) 20: { 21: var entity = new InProcMessageEntity(message, fromClient, null, replyTo); 22: _queue.TryAdd(entity.ID, entity); 23: } 24:  25: public BusMessage Receive(bool fromClient, string replyTo) 26: { 27: InProcMessageEntity e = null; 28: while (true) 29: { 30: lock (_lock) 31: { 32: var entity = _queue 33: .Where(kvp => kvp.Value.FromClient == fromClient && (kvp.Value.To == replyTo || string.IsNullOrWhiteSpace(kvp.Value.To))) 34: .FirstOrDefault(); 35: if (entity.Key != Guid.Empty && entity.Value != null) 36: { 37: _queue.TryRemove(entity.Key, out e); 38: } 39: } 40: if (e == null) 41: { 42: Thread.Sleep(100); 43: } 44: else 45: { 46: return new BusMessage(e.ID.ToString(), e.From, e.To, e.Content); 47: } 48: } 49: } 50:  51: public void Dispose() 52: { 53: } 54: } The InProcMessageBus stores the messages in the objects of InProcMessageEntity, which can take some extra information beside the WCF message itself. 1: public class InProcMessageEntity 2: { 3: public Guid ID { get; set; } 4: public string Content { get; set; } 5: public bool FromClient { get; set; } 6: public string From { get; set; } 7: public string To { get; set; } 8:  9: public InProcMessageEntity() 10: : this(string.Empty, false, string.Empty, string.Empty) 11: { 12: } 13:  14: public InProcMessageEntity(string content, bool fromClient, string from, string to) 15: { 16: ID = Guid.NewGuid(); 17: Content = content; 18: FromClient = fromClient; 19: From = from; 20: To = to; 21: } 22: }   Summary OK, now I have all necessary stuff ready. The next step would be implementing our WCF message bus transport extension. In this post I described two scaling-out approaches on the service side especially if we are using the cloud platform: dispatcher mode and pulling mode. And I compared the Pros and Cons of them. Then I introduced the WCF channel stack, channel mode and the transport extension part, and identified what we should do to create our own WCF transport extension, to let our WCF services using pulling mode based on a message bus. And finally I provided some classes that need to be used in the future posts that working against an in process memory message bus, for the demonstration purpose only. In the next post I will begin to implement the transport extension step by step.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • Windows Update can't install Windows Vista SP1

    - by Harry Johnston
    If you install Windows Vista RTM and run Windows Update, many updates are offered and will successfully install. Once all other updates are installed, Windows Vista service pack 1 is offered. When you attempt to install Windows Vista service pack 1, the service pack installation wizard appears, presenting the license agreement and so on. However, shortly after the installation starts the wizard disappears. Windows Update says that the update was installed successfully. However, service pack 1 is not in fact installed, and will be detected as needed again on the next update check. Repeat ad nauseum. On checking the Windows Update log, error 0x80190194 appears near the beginning of an update check, associated with the URL http://update.microsoft.com/vista/windowsupdate/redir/vistawuredir.cab. Why won't service pack 1 install properly and how do I fix it?

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  • Don&rsquo;t Miss &ldquo;Transform Field Service Delivery with Oracle Real-Time Scheduler&rdquo;

    - by ruth.donohue
    Field resources are an expensive element in the service equation. Maximizing the scheduling and routing of these resources is critical in reducing costs, increasing profitability, and improving the customer experience. Oracle Real-Time Scheduler creates cost-optimized plans and schedules for service technicians that increase operational efficiencies and improve margins. It enhances Oracle’s Siebel Field Service with real-time scheduling and dispatch capabilities that ensure service requests are allocated efficiently and service levels are honored. Join our live Webcast to learn how your organization can leverage Oracle Real-Time Scheduler to: Increase operational efficiency with real-time scheduling that enables field service technicians to handle more calls per day and reduce travel mileage Resolve issues faster with dynamic work flows that ensure you have the right technician with the right skill set for the right job Improve the customer experience with real-time planning that optimizes field technician routing, reduces customer wait times, and minimizes missed SLAs Date: Thursday, March 10, 2011 Time: 8:30 am PT / 11:30 am ET / 4:30 pm UK / 5:30 pm CET Click here to register now.   Technorati Tags: Siebel Field Service,Oracle Real-Time Scheduler

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  • assembling an object graph without an ORM -- in the service layer or data layer?

    - by Hans Gruber
    At my current gig, our persistence layer uses IBatis going against SQL Server stored procedures (puke). IMHO, this approach has many disadvantages over the use of a "true" ORM such NHibernate or EF, but the one I'm trying to address here revolves around all the boilerplate code needed to map data from a result set into an object graph. Say I have the following DTO object graph I want to return to my presentation layer: IEnumerable<CustomerDTO> |--> IEnumerable<AddressDTO> |--> LatestOrderDTO The way I've implemented this is to have a discrete method in my DAO class to return each IEnumerable<*DTO>, and then have my service class be responsible for orchestrating the calls to the DAO. It then returns the fully assembled object graph to the client: public class SomeService(){ public SomeService(IDao someDao){ this._someDao = someDao; } public IEnumerable<CustomerDTO> ListCustomersForHistory(int brokerId){ var customers = _someDao.ListCustomersForBroker(brokerId); foreach (customer in customers){ customer.Addresses = someDao.ListCustomersAddresses(brokerId); customer.LatestOrder = someDao.GetCustomerLatestOrder(brokerId); } } return customers; } My question is should this logic belong in the service layer or the should I make my DAO such that it instead returns the assembled object graph. If I was using NHibernate, I assume that this kind of relationship association between objects comes for "free"?

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  • New to JEE; architecture suggestions for a service/daemon?

    - by Kate
    I am brand new to the JEE world. As an exercise to try and familiarize myself with JEE, I'm trying to create a tiered web-app, but I'm getting a little stuck on what the best way is to spin up a service in the background that does work. Parameters of the service: It must open and hold a socket connection and receive information from the connected server. There is a 1-to-1 correlation between a user and a new socket connection. So the idea is the user presses a button on the web-page, and somewhere on the server a socket connection is opened. For the remainder of the users session (or until the user presses some sort of disconnect button) the socket remains open and pushes received information to some sort of centralized store that servlets can query and return to the user via AJAX. Is there a JEE type way to handle this situation? Naturally what I would think to do is to just write a Java application that listens on a port that the servlets can connect to and spawns new threads that open these sockets, but that seems very ad-hoc to me. (PS: I am also new to Stack Overflow, so forgive me if it takes me some time to figure the site out!)

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  • New to J2EE; architecture suggestions for a service/daemon?

    - by Kate
    I am brand new to the J2EE world. As an exercise to try and familiarize myself with J2EE, I'm trying to create a tiered web-app, but I'm getting a little stuck on what the best way is to spin up a service in the background that does work. Paramters of the service: It must open and hold a socket connection and receive information from the connected server. There is a 1-to-1 correlation between a user and a new socket connection. So the idea is the user presses a button on the web-page, and somewhere on the server a socket connection is opened. For the remainder of the users session (or until the user presses some sort of disconnect button) the socket remains open and pushes received information to some sort of centralized store that servlets can query and return to the user via AJAX. Is there a J2EE type way to handle this situation? Naturally what I would think to do is to just write a Java application that listens on a port that the servlets can connect to and spawns new threads that open these sockets, but that seems very ad-hoc to me. (PS: I am also new to Stack Overflow, so forgive me if it takes me some time to figure the site out!)

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  • i don't receive mail notification...Nagios Core 4

    - by alessio
    I have a problem with automatically mail notification in Nagios Core 4 installed on ubuntu 12 .04 lts server... i have tried to send mail with nagios user and root user with the command: echo "test" | mail -s "test mail" [email protected] and i received mail correctly... but i don't receive any automatically mail notification... i don't know how can i do to resolve this issue! :( these are my configuration files (commands.cfg, contacts.cfg, nagios.log, mail.log): commands.cfg (the path /usr/bin/mail is the right path): # 'notify-host-by-email' command definition define command{ command_name notify-host-by-email command_line /usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\nHost: $HOSTNAME$\nState: $HOSTSTATE$\nAddress: $HOSTADDRESS$\nInfo: $HOSTOUTPUT$\n\nDate/Time: $LONGDATETIME$\n" | /usr/bin/mail -s "** $NOTIFICATIONTYPE$ Host Alert: $HOSTNAME$ is $HOSTSTATE$ **" $CONTACTEMAIL$ } # 'notify-service-by-email' command definition define command{ command_name notify-service-by-email command_line /usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$\n" | /usr/bin/mail -s "** $NOTIFICATIONTYPE$ Service Alert: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$ } # 'process-host-perfdata' command definition define command{ command_name process-host-perfdata command_line /usr/bin/printf "%b" "$LASTHOSTCHECK$\t$HOSTNAME$\t$HOSTSTATE$\t$HOSTATTEMPT$\t$HOSTSTATETYPE$\t$HOSTEXECUTIONTIME$\t$HOSTOUTPUT$\t$HOSTPERFDATA$\n" >> /usr/local/nagios/var/host-perfdata.out } # 'process-service-perfdata' command definition define command{ command_name process-service-perfdata command_line /usr/bin/printf "%b" "$LASTSERVICECHECK$\t$HOSTNAME$\t$SERVICEDESC$\t$SERVICESTATE$\t$SERVICEATTEMPT$\t$SERVICESTATETYPE$\t$SERVICEEXECUTIONTIME$\t$SERVICELATENCY$\t$SERVICEOUTPUT$\t$SERVICEPERFDATA$\n" >> /usr/local/nagios/var/service-perfdata.out } contacts.cfg: define contact{ contact_name supporto alias Supporto Clienti DEA service_notification_period 24x7 host_notification_period 24x7 service_notification_options w,u,c,r host_notification_options d,r service_notification_commands notify-service-by-email host_notification_commands notify-host-by-email email [email protected] } define contactgroup{ contactgroup_name admins alias Nagios Administrators members supporto } nagios.log: [1401871412] SERVICE ALERT: fileserver;Current Users;OK;SOFT;2;USERS OK - 1 users currently logged in [1401871953] SERVICE ALERT: backups;Nagios Status;WARNING;SOFT;1;NAGIOS WARNING: 36 processes, status log updated 541 seconds ago [1401872133] SERVICE ALERT: backups;Nagios Status;OK;SOFT;2;NAGIOS OK: 36 processes, status log updated 180 seconds ago [1401872321] SERVICE ALERT: posta;Swap Usage;CRITICAL;SOFT;1;CRITICAL - Plugin timed out after 10 seconds [1401872322] SERVICE ALERT: fileserver;Current Users;CRITICAL;SOFT;1;CRITICAL - Plugin timed out after 10 seconds [1401872420] SERVICE ALERT: archivio;Disk Space;CRITICAL;SOFT;1;CRITICAL - Plugin timed out after 10 seconds [1401872492] SERVICE ALERT: fileserver;Current Users;OK;SOFT;2;USERS OK - 1 users currently logged in [1401872492] SERVICE ALERT: posta;Swap Usage;OK;SOFT;2;SWAP OK: 100% free (1984 MB out of 1984 MB) [1401872590] SERVICE ALERT: archivio;Disk Space;OK;SOFT;2;DISK OK [1401872931] Auto-save of retention data completed successfully. [1401873333] SERVICE ALERT: backups;Nagios Status;WARNING;SOFT;1;NAGIOS WARNING: 36 processes, status log updated 402 seconds ago [1401873513] SERVICE ALERT: backups;Nagios Status;OK;SOFT;2;NAGIOS OK: 36 processes, status log updated 180 seconds ago mail.log (i think that the problem is here but i don't know how to resolve it): Jun 4 10:00:01 backups sm-msp-queue[6109]: My unqualified host name (backups) unknown; sleeping for retry Jun 4 10:01:01 backups sm-msp-queue[6109]: unable to qualify my own domain name (backups) -- using short name Jun 4 10:20:01 backups sm-msp-queue[7247]: My unqualified host name (backups) unknown; sleeping for retry Jun 4 10:21:01 backups sm-msp-queue[7247]: unable to qualify my own domain name (backups) -- using short name Jun 4 10:40:01 backups sm-msp-queue[8327]: My unqualified host name (backups) unknown; sleeping for retry Jun 4 10:41:01 backups sm-msp-queue[8327]: unable to qualify my own domain name (backups) -- using short name Jun 4 11:00:01 backups sm-msp-queue[9549]: My unqualified host name (backups) unknown; sleeping for retry Jun 4 11:01:01 backups sm-msp-queue[9549]: unable to qualify my own domain name (backups) -- using short name Jun 4 11:20:01 backups sm-msp-queue[10678]: My unqualified host name (backups) unknown; sleeping for retry Jun 4 11:21:01 backups sm-msp-queue[10678]: unable to qualify my own domain name (backups) -- using short name i'm at the last step and i want to finish this Nagios Core! :) Any help be appreciate!:) host definition (this host have the disk almost full and it is in hard state but non notification) : define host{ use generic-host ; Name of host template to use host_name posta alias Server Posta ESA address 10.10.2.102 parents xen1, xen2 icon_image redhat.png statusmap_image redhat.gd2 } service definition: define service{ use generic-service host_name xen1, maestro, xen2, posta, nas002, serv2, esasrvmi02, esaubuntumi service_description Disk Space check_command ssh_all_disks!10%!5% } Notification is allowed for the contact definition you gave, but is it also allowed at the the service level ? sorry but i don't understand this thing! :(

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  • Is there an API to remotely read a Windows machine's audit configuration?

    - by JCCyC
    I need to know, for each subcategory, whether it'll be audited on success, on failure, both, or none. Below is an example of the information I need to collect. Can I get this through WMI? Or if not, by other means, assuming I have proper (admin) credentials to the target machine? Again, to clarify, it's not the event log I need to read, it's the logging configuration. <security_state_change>AUDIT_SUCCESS</security_state_change> <security_system_extension>AUDIT_NONE</security_system_extension> <system_integrity>AUDIT_SUCCESS_FAILURE</system_integrity> <ipsec_driver>AUDIT_NONE</ipsec_driver> <other_system_events>AUDIT_SUCCESS_FAILURE</other_system_events> <logon>AUDIT_SUCCESS</logon> <logoff>AUDIT_SUCCESS</logoff> <account_lockout>AUDIT_SUCCESS</account_lockout> <ipsec_main_mode>AUDIT_NONE</ipsec_main_mode> <ipsec_quick_mode>AUDIT_NONE</ipsec_quick_mode> <ipsec_extended_mode>AUDIT_NONE</ipsec_extended_mode> <special_logon>AUDIT_SUCCESS</special_logon> <other_logon_logoff_events>AUDIT_NONE</other_logon_logoff_events> <file_system>AUDIT_NONE</file_system> <registry>AUDIT_NONE</registry> <kernel_object>AUDIT_NONE</kernel_object> <sam>AUDIT_NONE</sam> <certification_services>AUDIT_NONE</certification_services> <application_generated>AUDIT_NONE</application_generated> <handle_manipulation>AUDIT_NONE</handle_manipulation> <file_share>AUDIT_NONE</file_share> <filtering_platform_packet_drop>AUDIT_NONE</filtering_platform_packet_drop> <filtering_platform_connection>AUDIT_NONE</filtering_platform_connection> <other_object_access_events>AUDIT_NONE</other_object_access_events> <sensitive_privilege_use>AUDIT_NONE</sensitive_privilege_use> <non_sensitive_privlege_use>AUDIT_NONE</non_sensitive_privlege_use> <other_privlege_use_events>AUDIT_NONE</other_privlege_use_events> <process_creation>AUDIT_NONE</process_creation> <process_termination>AUDIT_NONE</process_termination> <dpapi_activity>AUDIT_NONE</dpapi_activity> <rpc_events>AUDIT_NONE</rpc_events> <audit_policy_change>AUDIT_SUCCESS</audit_policy_change> <authentication_policy_change>AUDIT_SUCCESS</authentication_policy_change> <authorization_policy_change>AUDIT_NONE</authorization_policy_change> <mpssvc_rule_level_policy_change>AUDIT_NONE</mpssvc_rule_level_policy_change> <filtering_platform_policy_change>AUDIT_NONE</filtering_platform_policy_change> <other_policy_change_events>AUDIT_NONE</other_policy_change_events> <user_account_management>AUDIT_SUCCESS</user_account_management> <computer_account_management>AUDIT_NONE</computer_account_management> <security_group_management>AUDIT_SUCCESS</security_group_management> <distribution_group_management>AUDIT_NONE</distribution_group_management> <application_group_management>AUDIT_NONE</application_group_management> <other_account_management_events>AUDIT_NONE</other_account_management_events> <directory_service_access>AUDIT_NONE</directory_service_access> <directory_service_changes>AUDIT_NONE</directory_service_changes> <directory_service_replication>AUDIT_NONE</directory_service_replication> <detailed_directory_service_replication>AUDIT_NONE</detailed_directory_service_replication> <credential_validation>AUDIT_NONE</credential_validation> <kerberos_ticket_events>AUDIT_NONE</kerberos_ticket_events> <other_account_logon_events>AUDIT_NONE</other_account_logon_events>

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  • Using a service registry that doesn’t suck part I: UDDI is dead

    - by gsusx
    This is the first of a series of posts on which I am hoping to detail some of the most common SOA governance scenarios in the real world, their challenges and the approach we’ve taken to address them in SO-Aware. This series does not intend to be a marketing pitch about SO-Aware. Instead, I would like to use this to foment an honest dialog between SOA governance technologists. For the starting post I decided to focus on the aspect that was once considered the keystone of SOA governance: service discovery...(read more)

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  • Référencement : Google ressuscite la balise « Meta Keywords » pour son service Google Actualités

    Référencement : Google ressuscite la balise « Meta Keywords » Pour son service Google Actualités Détrompez-vous, les balises META keyword ne sont pas complètement tombées dans les oubliettes. Google annonce sur le site officiel de Google News une nouvelle balise-meta appelée « news_keywords » qui permet à la fois aux rédacteurs de s'exprimer librement sur leurs articles et à Google Actualités de mieux cerner les thématiques de chaque article. [IMG]http://idelways.developpez.com/news/images/Google-news-logo.jpg[/IMG] La balise META news_keywords autorise aux éditeurs de spécifier une série de mots clés séparés par des virgules pour cha...

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