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  • What can I do with dynamic typing that I can not do with static typing

    - by Justin984
    I've been using python for a few days now and I think I understand the difference between dynamic and static typing. What I don't understand is why it's useful. I keep hearing about its "flexibility" but it seems like it just moves a bunch of compile time checks to runtime, which means more unit tests. This seems like an awfully big tradeoff to make for small advantages like readability and "flexibility". Can someone provide me with a real world example where dynamic typing allows me to do something I can't do with static typing?

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  • How to become a solid python web developer [closed]

    - by Estarius
    Possible Duplicate: How do I learn Python from zero to web development? I have started Python recently with the goal to become a solid developer to make a web application eventually. However, as time goes by I am wondering if I am being optimal about how I will achieve my goal. I would compare it to a game for example, to be better you must spend time playing and trying new things... However, if you just log in and sit in the lobby chatting you are most likely not progressing. So far, this is my plan (feel free to comment or judge it): Review basic programmation concepts Start coding slowly in Python Once comfortable in Python, learn about web development in Python Learn about those things we heard about: SQLAlchemy, MVC, TDD, Git, Agile (Group project) To achieve these things, I started the Learn python the hard way exercises, which I am doing at the rate of 5 per days. I also started to read Think Python at the same time and planning to move on with Dive into python. As far as my research goes, these documentations along with Python documentation is usually what is the most recommended to learn Python. I consider this to get my point 1 and 2 done. While learning Python is really great, my goal remains to do quality web development. I know there are books about Django etc. however I would like to become comfortable with any Python web development. This means without Framework and with Framework... Any framework, then be able to choose the one which best fits our needs. For this I would like to know if some people have suggestions. Should I just get a book on Django and it should apply to everything ? What would be the best method to go from Python to Web Python and not end up creating crappy code which would turn into nightmares for other programmers ? Then finally, those "things we hear about". While I understand what they all do basically, I am fairly sure that like everything, there are good and wrong ways of making use of them. Should I go through at least a whole book on each before starting to use them or keep it at their respective online documentation ? Are there some kind of documentation which links their use to Python ? Also, from looking at Django and Pyramid they seems to use something else than MVC, while the Django model looks similar, the Pyramid one seems to cut a whole part of it... Is learning MVC still worth it ? Sorry for the wall of text, Thanks in advance !

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  • Java 7 update 6 installation fails on Windows 7 when Chrome is default browser

    - by ali1234
    I am configuring a brand new Lenovo U410 system with Windows 7 Home Premium for a user. I received the system direct from the shop. As part of the configuration I installed Java using the online installer. This worked correctly. Later, due to a mistake I made, I needed to restore the system to factory default. The factory default FORMATS C:\ and puts back (supposedly) the exact factory configuration. However, after doing this, I was no longer able to install Java successfully using the same method I used before. Now, whenever I attempt to use the online Java installer, the following happens. First of all, a window always appears "Welcome to Java", "Downloading Java Installer...". After short time this window disappears and then one of three things happens: The very first time I do this after doing a factory reset, I get a Windows error report, which contains this information: Application Name: JavaSetup7u5.exe Application Version: 7.0.50.6 Application Timestamp: 4feacd84 Fault Module Name: JavaIC.dll Fault Module Version: 9.9.9.9 Fault Module Timestamp: 4f2343d6 Exception Offset: 000052cb Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional Information 1: 773c Additional Information 2: 773cd78cf06816f8246f359fa270f3bb Additional Information 3: f51a Additional Information 4: f51aaea7d22f36fa9e3a626b5a5cd1c3 2. Subsequent runs produce either this error message: "Error: Java(TM) installer - Downloaded file C:\Users\\AppData\Local\Temp\fx-runtime.exe is corrupt." or Nothing happens at all. I Believe this is a red herring. Running the installer again causes a different error because the files were downloaded and the installer crashed before it could clean up. This isn't the actual problem, as when this happens the installer deletes the downloaded files, and then when you run it for the third time, it downloads everything again and does the javaic.dll crash. I suspect the downloader is appending to the existing files or something, causing the corruption. I have tried all of the above as Administrator and as a normal user. I have tried reseting the system to factory defaults several times. I have tried downloading with Chrome and Internet Explorer 9. I have tried uninstalling all anti-virus software and disabling the windows firewall entirely. The only thing which makes a difference is running the installer in Windows XP compatibility mode, which allows the installation to complete. I know I can workaround this error by using the offline installer so please don't post that as an answer. I am looking for an explanation of the root cause. Additionally, if I use the offline installer, the updater does not work. The updater also does not work if I install in XP mode. The updater fails because it works by just downloading the newest online setup and running it. Also remember that the installers are digitally signed. The signitures verify correctly so there is no way in hell that this is caused by corrupted downloads. Some theories I have: The Java setup files on java.com actually changed in between the first successful install and my later attempts. Seems unlikely as none of the version numbers have changed. However, I have seen a couple of reports of this error which showed up in the past 24 hours. This looks like the most likely explanation right now: http://www.oracle.com/us/corporate/press/1735645 - Oracle released 7 update 6 two days ago. Careful inspection of the installers reveal that they are in fact attempting to download .6, not .5 as the download page claims. Not actually correct. Only the update tool tries to install 7u6. The online installer still tries 7u5. However, 7u6 being released two days ago is too much of a coincidence to ignore. Update: The 7u6 online installer is available from Oracle technetwork. It crashes in exactly the same way. The factory reset software uses GMT-8 and I am on GMT-1. As a result, after factory reset, any software which cares to check would think that the system was restored 7 hours in the future, due to Window's awful policy of storing local time in the system clock. This could be confusing a certificate check or similar. Update: I discovered that this does cause Windows Update to fail. The workaround, setting the clock back before starting factory reset, does not enable Java to install correctly. The factory reset image isn't really the same as what is installed in the main partition when you buy the system. Naughty Lenovo. The installer appears to crash while installing or displaying something to do with the Ask.com toolbar. That seems to be what javaic.dll does. Microsoft Tuesday was the 14th. Some update in that could be causing this. However, I'm factory reseting the machine every time, so unless the patches get slipstreamed into the recovery image, or there is some mechanism by which they get silently installed even if updates are disabled, then I don't see how this can be the cause. Major breakthrough: The default browser on Lenovo systems is Google Chrome. I noticed that the JavaIC.dll "sponsor check" actually does a check on your default browser in order to decide which sponsor ad to display. Normally that would get you the Ask toolbar on IE9. But that toolbar doesn't work on Chrome, and so the installer tries to display a different ad. The different ad is what causes the crash. Changing the default browser to IE9 allows the installer to run correctly. So this looks like a genuine bug in the sponsor ad code in the installer, caused by a combination of Google Chrome default browser and not being in the US. (Installer also checks your location using IP geolocation service and displays different ads based on that.)

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  • Recursion VS memory allocation

    - by Vladimir Kishlaly
    Which approach is most popular in real-world examples: recursion or iteration? For example, simple tree preorder traversal with recursion: void preorderTraversal( Node root ){ if( root == null ) return; root.printValue(); preorderTraversal( root.getLeft() ); preorderTraversal( root.getRight() ); } and with iteration (using stack): Push the root node on the stack While the stack is not empty Pop a node Print its value If right child exists, push the node's right child If left child exists, push the node's left child In the first example we have recursive method calls, but in the second - new ancillary data structure. Complexity is similar in both cases - O(n). So, the main question is memory footprint requirement?

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  • Launch Invitation: Introducing Oracle WebLogic Server 12c

    - by JuergenKress
    Introducing Oracle WebLogic Server 12c, the #1 Application Server Across Conventional and Cloud Environments Please join Hasan Rizvi on December 1, as he unveils the next generation of the industry’s #1 application server and cornerstone of Oracle’s cloud application foundation—Oracle WebLogic Server 12c. Hear, with your fellow IT managers, architects, and developers, how the new release of Oracle WebLogic Server is: Designed to help you seamlessly move into the public or private cloud with an open, standards-based platform Built to drive higher value for your current infrastructure and significantly reduce development time and cost Optimized to run your solutions for Java Platform, Enterprise Edition (Java EE); Oracle Fusion Middleware; and Oracle Fusion Applications Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder Don’t miss this online launch event. Register now. Executive Overview Thurs., December 1, 2011 10 a.m. PT / 1 p.m. ET Presented by: Hasan Rizvi Senior Vice President, Product Development, Oracle Today most businesses have the ambition to move to a cloud infrastructure. However, IT needs to maintain and invest in their current infrastructure for supporting today’s business. With Oracle WebLogic, the #1 app server in the marketplace, we provide you with the best of both worlds. The enhancements contained in WebLogic 12c provide you with significant benefits that drive higher value for your current infrastructure, while significantly reducing development time and cost. In addition, with WebLogic you are cloud-ready. You can move your existing applications as-is to a high performance engineered system, Exalogic, and instantly experience performance and scalability improvements that are orders of magnitude higher. A WebLogic-Exalogic combination may provide your private cloud infrastructure. Moreover, you can develop and test your applications on the recently announced Oracle’s Public Cloud offering: the Java Cloud Service and seamlessly move these to your on-premise infrastructure for production deployments. Developer Deep-Dive Thurs., December 1, 2011 11 a.m. PT / 2 p.m. ET See demos and interact with experts via live chat. Presented by: Will Lyons Director, Oracle WebLogic Server Product Management, Oracle Modern Java development looks very different from even a few years ago. Technology innovation, the ecosystem of tools and their integration with Java standards are changing how development is done. Cloud Computing is causing developers to re-evaluate their development platforms and deployment options. Business users are demanding faster time to market, but without sacrificing application performance and reliability. Find out in this session how Oracle WebLogic Server 12c enables rapid development of modern, lightweight Java EE 6 applications. Learn how you can leverage the latest development technologies, tools and standards when deploying to Oracle WebLogic Server across both conventional and Cloud environments. Don’t miss this online launch event. Register now. For regular information become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Hasan Rizvi,Oracle,WebLogic 12c,OPN,WebLogic Community,Jürgen Kress

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  • SQL Saturday 43 in Redmond

    - by AjarnMark
    I attended my first SQLSaturday a couple of days ago, SQLSaturday #43 in Redmond (at Microsoft).  I got there really early, primarily because I forgot how fast I can get there from my home when nobody else is on the road.  On a weekday in rush hour traffic, that would have taken two hours to get there.  I gave myself 90 minutes, and actually got there in about 45.  Crazy! I made the mistake of going to the main Microsoft campus, but that’s not where the event was being held.  Instead it was in a big Microsoft conference center on the other side of the highway.  Fortunately, I had the address with me and quickly realized my mistake.  When I got back on track, I noticed that there were bright yellow signs out on the street corner that looked like they said they were for SOL Saturday, which actually was appropriate since it was the sunniest day around here in a long time. Since I was there so early, the registration was just getting setup, so I found Greg Larsen who was coordinating things and offered to help.  He put me to work with a group of people organizing the pre-printed raffle tickets and stuffing swag bags. I had never been to a SQLSaturday before this one, so I wasn’t exactly sure what to expect even though I have read about a few on some blogs.  It makes sense that each one will be a little bit different since they are almost completely volunteer driven, and the whole concept is still in its early stages.  I have been to the PASS Summit for the last several years, and was hoping for a smaller version of that.  Now, it’s not really fair to compare one free day of training run entirely by volunteers with a multi-day, $1,000+ event put on under the direction of a professional event management company.  But there are some parallels. At this SQLSaturday, there was no opening general session, just coffee and pastries in the common area / expo hallway and straight into the first group of sessions.  I don’t know if that was because there was no single room large enough to hold everyone, or for other reasons.  This worked out okay, but the organization guy in me would have preferred to have even a 15 minute welcome message from the organizers with a little overview of the day.  Even something as simple as, “Thanks to persons X, Y, and Z for helping put this together…Sessions will start in 20 minutes and are all in rooms down this hallway…the bathrooms are on the other side of the conference center…lunch today is pizza and we would like to thank sponsor Q for providing it.”  It doesn’t need to be much, certainly not a full-blown Keynote like at the PASS Summit, but something to use as a rallying point to pull everyone together and get the day off to an official start would be nice.  Again, there may have been logistical reasons why that was not feasible here.  I’m just putting out my thoughts for other SQLSaturday coordinators to consider. The event overall was great.  I believe that there were over 300 in attendance, and everything seemed to run smoothly.  At least from an attendee’s point of view where there was plenty of muffins in the morning and pizza in the afternoon, with plenty of pop to drink.  And hey, if you’ve got the food and drink covered, a lot of other stuff could go wrong and people will be very forgiving.  But as I said, everything appeared to run pretty smoothly, at least until Buck Woody showed up in his Oracle shirt.  Other than that, the volunteers did a great job! I was a little surprised by how few people in my own backyard that I know.  It makes sense if you really think about it, given how many companies must be using SQL Server around here.  I guess I just got spoiled coming into the PASS Summit with a few contacts that I already knew would be there.  Perhaps I have been spending too much time with too few people at the Summits and I need to step out and meet more folks.  Of course, it also is different since the Summit is the big national event and a number of the folks I know are spread out across the country, so the Summit is the only time we’re all in the same place at the same time.  I did make a few new contacts at SQLSaturday, and bumped into a couple of people that I knew (and a couple others that I only knew from Twitter, and didn’t even realize that they were here in the area). Other than the sheer entertainment value of Buck Woody’s session, the one that was probably the greatest value for me was a quick introduction to PowerShell.  I have not done anything with it yet, but I think it will be a good tool to use to implement my plans for automated database recovery testing.  I saw just enough at the session to take away some of the intimidation factor, and I am getting ready to jump in and see what I can put together in the next few weeks.  And that right there made the investment worthwhile.  So I encourage you, if you have the opportunity to go to a SQLSaturday event near you, go for it!

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  • Using TPL and PLINQ to raise performance of feed aggregator

    - by DigiMortal
    In this posting I will show you how to use Task Parallel Library (TPL) and PLINQ features to boost performance of simple RSS-feed aggregator. I will use here only very basic .NET classes that almost every developer starts from when learning parallel programming. Of course, we will also measure how every optimization affects performance of feed aggregator. Feed aggregator Our feed aggregator works as follows: Load list of blogs Download RSS-feed Parse feed XML Add new posts to database Our feed aggregator is run by task scheduler after every 15 minutes by example. We will start our journey with serial implementation of feed aggregator. Second step is to use task parallelism and parallelize feeds downloading and parsing. And our last step is to use data parallelism to parallelize database operations. We will use Stopwatch class to measure how much time it takes for aggregator to download and insert all posts from all registered blogs. After every run we empty posts table in database. Serial aggregation Before doing parallel stuff let’s take a look at serial implementation of feed aggregator. All tasks happen one after other. internal class FeedClient {     private readonly INewsService _newsService;     private const int FeedItemContentMaxLength = 255;       public FeedClient()     {          ObjectFactory.Initialize(container =>          {              container.PullConfigurationFromAppConfig = true;          });           _newsService = ObjectFactory.GetInstance<INewsService>();     }       public void Execute()     {         var blogs = _newsService.ListPublishedBlogs();           for (var index = 0; index <blogs.Count; index++)         {              ImportFeed(blogs[index]);         }     }       private void ImportFeed(BlogDto blog)     {         if(blog == null)             return;         if (string.IsNullOrEmpty(blog.RssUrl))             return;           var uri = new Uri(blog.RssUrl);         SyndicationContentFormat feedFormat;           feedFormat = SyndicationDiscoveryUtility.SyndicationContentFormatGet(uri);           if (feedFormat == SyndicationContentFormat.Rss)             ImportRssFeed(blog);         if (feedFormat == SyndicationContentFormat.Atom)             ImportAtomFeed(blog);                 }       private void ImportRssFeed(BlogDto blog)     {         var uri = new Uri(blog.RssUrl);         var feed = RssFeed.Create(uri);           foreach (var item in feed.Channel.Items)         {             SaveRssFeedItem(item, blog.Id, blog.CreatedById);         }     }       private void ImportAtomFeed(BlogDto blog)     {         var uri = new Uri(blog.RssUrl);         var feed = AtomFeed.Create(uri);           foreach (var item in feed.Entries)         {             SaveAtomFeedEntry(item, blog.Id, blog.CreatedById);         }     } } Serial implementation of feed aggregator downloads and inserts all posts with 25.46 seconds. Task parallelism Task parallelism means that separate tasks are run in parallel. You can find out more about task parallelism from MSDN page Task Parallelism (Task Parallel Library) and Wikipedia page Task parallelism. Although finding parts of code that can run safely in parallel without synchronization issues is not easy task we are lucky this time. Feeds import and parsing is perfect candidate for parallel tasks. We can safely parallelize feeds import because importing tasks doesn’t share any resources and therefore they don’t also need any synchronization. After getting the list of blogs we iterate through the collection and start new TPL task for each blog feed aggregation. internal class FeedClient {     private readonly INewsService _newsService;     private const int FeedItemContentMaxLength = 255;       public FeedClient()     {          ObjectFactory.Initialize(container =>          {              container.PullConfigurationFromAppConfig = true;          });           _newsService = ObjectFactory.GetInstance<INewsService>();     }       public void Execute()     {         var blogs = _newsService.ListPublishedBlogs();                var tasks = new Task[blogs.Count];           for (var index = 0; index <blogs.Count; index++)         {             tasks[index] = new Task(ImportFeed, blogs[index]);             tasks[index].Start();         }           Task.WaitAll(tasks);     }       private void ImportFeed(object blogObject)     {         if(blogObject == null)             return;         var blog = (BlogDto)blogObject;         if (string.IsNullOrEmpty(blog.RssUrl))             return;           var uri = new Uri(blog.RssUrl);         SyndicationContentFormat feedFormat;           feedFormat = SyndicationDiscoveryUtility.SyndicationContentFormatGet(uri);           if (feedFormat == SyndicationContentFormat.Rss)             ImportRssFeed(blog);         if (feedFormat == SyndicationContentFormat.Atom)             ImportAtomFeed(blog);                }       private void ImportRssFeed(BlogDto blog)     {          var uri = new Uri(blog.RssUrl);          var feed = RssFeed.Create(uri);           foreach (var item in feed.Channel.Items)          {              SaveRssFeedItem(item, blog.Id, blog.CreatedById);          }     }     private void ImportAtomFeed(BlogDto blog)     {         var uri = new Uri(blog.RssUrl);         var feed = AtomFeed.Create(uri);           foreach (var item in feed.Entries)         {             SaveAtomFeedEntry(item, blog.Id, blog.CreatedById);         }     } } You should notice first signs of the power of TPL. We made only minor changes to our code to parallelize blog feeds aggregating. On my machine this modification gives some performance boost – time is now 17.57 seconds. Data parallelism There is one more way how to parallelize activities. Previous section introduced task or operation based parallelism, this section introduces data based parallelism. By MSDN page Data Parallelism (Task Parallel Library) data parallelism refers to scenario in which the same operation is performed concurrently on elements in a source collection or array. In our code we have independent collections we can process in parallel – imported feed entries. As checking for feed entry existence and inserting it if it is missing from database doesn’t affect other entries the imported feed entries collection is ideal candidate for parallelization. internal class FeedClient {     private readonly INewsService _newsService;     private const int FeedItemContentMaxLength = 255;       public FeedClient()     {          ObjectFactory.Initialize(container =>          {              container.PullConfigurationFromAppConfig = true;          });           _newsService = ObjectFactory.GetInstance<INewsService>();     }       public void Execute()     {         var blogs = _newsService.ListPublishedBlogs();                var tasks = new Task[blogs.Count];           for (var index = 0; index <blogs.Count; index++)         {             tasks[index] = new Task(ImportFeed, blogs[index]);             tasks[index].Start();         }           Task.WaitAll(tasks);     }       private void ImportFeed(object blogObject)     {         if(blogObject == null)             return;         var blog = (BlogDto)blogObject;         if (string.IsNullOrEmpty(blog.RssUrl))             return;           var uri = new Uri(blog.RssUrl);         SyndicationContentFormat feedFormat;           feedFormat = SyndicationDiscoveryUtility.SyndicationContentFormatGet(uri);           if (feedFormat == SyndicationContentFormat.Rss)             ImportRssFeed(blog);         if (feedFormat == SyndicationContentFormat.Atom)             ImportAtomFeed(blog);                }       private void ImportRssFeed(BlogDto blog)     {         var uri = new Uri(blog.RssUrl);         var feed = RssFeed.Create(uri);           feed.Channel.Items.AsParallel().ForAll(a =>         {             SaveRssFeedItem(a, blog.Id, blog.CreatedById);         });      }        private void ImportAtomFeed(BlogDto blog)      {         var uri = new Uri(blog.RssUrl);         var feed = AtomFeed.Create(uri);           feed.Entries.AsParallel().ForAll(a =>         {              SaveAtomFeedEntry(a, blog.Id, blog.CreatedById);         });      } } We did small change again and as the result we parallelized checking and saving of feed items. This change was data centric as we applied same operation to all elements in collection. On my machine I got better performance again. Time is now 11.22 seconds. Results Let’s visualize our measurement results (numbers are given in seconds). As we can see then with task parallelism feed aggregation takes about 25% less time than in original case. When adding data parallelism to task parallelism our aggregation takes about 2.3 times less time than in original case. More about TPL and PLINQ Adding parallelism to your application can be very challenging task. You have to carefully find out parts of your code where you can safely go to parallel processing and even then you have to measure the effects of parallel processing to find out if parallel code performs better. If you are not careful then troubles you will face later are worse than ones you have seen before (imagine error that occurs by average only once per 10000 code runs). Parallel programming is something that is hard to ignore. Effective programs are able to use multiple cores of processors. Using TPL you can also set degree of parallelism so your application doesn’t use all computing cores and leaves one or more of them free for host system and other processes. And there are many more things in TPL that make it easier for you to start and go on with parallel programming. In next major version all .NET languages will have built-in support for parallel programming. There will be also new language constructs that support parallel programming. Currently you can download Visual Studio Async to get some idea about what is coming. Conclusion Parallel programming is very challenging but good tools offered by Visual Studio and .NET Framework make it way easier for us. In this posting we started with feed aggregator that imports feed items on serial mode. With two steps we parallelized feed importing and entries inserting gaining 2.3 times raise in performance. Although this number is specific to my test environment it shows clearly that parallel programming may raise the performance of your application significantly.

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  • TechEd 2012: Day 3 &ndash; Morning TFS

    - by Tim Murphy
    My morning sessions for day three were dominated by Team Foundation Server.  This has been a hot topic for our clients lately, so this topic really stuck a chord. The speaker for the first session was from Boeing.  It was nice to hear how how a company mixes both agile and waterfall project management.   The approaches that he presented were very pragmatic.  For their needs reporting is the crucial part of their decision to use TFS.  This was interesting since this is probably the last aspect that most shops would think about. The challenge of getting users to adopt TFS was brought up by the audience.  As with the other discussion point he took a very level headed stance.  The approach he was prescribing was to eat the elephant a bite at a time instead of all at once.  If you try to convert you entire shop at once the culture shock will most likely kill the effort. Another key point he reminded us of is that you need to make sure that standards and compliance are taken into account when you setup TFS.  If you don’t implement a tool and processes around it that comply with the standards bodies that govern your business you are in for a world of hurt. Ultimately the reason they chose TFS was because it was the first tool that incorporated all the ALM features that they needed. Reduced licensing cost because of all the different tools they would need to buy to complete the same tasks.  They got to this point by doing an industry evaluation.  Although TFS came out on top he said that it still has a big gap is in the Java area.  Of course in this market there are vendors helping to close that gap. The second session was on how continuous feedback in agile is a new focus in VS2012.  The problems they intended to address included cycle time and average time to repair, root cause analysis. The speakers fired features at us as if they were firing a machine gun.  I will just say that I am looking forward to digging into the product after seeing this presentation.  Beyond that I will simply list some of the key features that caught my attention. Feature – Ability to link documents into tasks as artifacts Web access portal PowerPoint storyboards Exploratory testing Request feedback (allows users to record notes, screen shots and video/audio) See you after the second half. del.icio.us Tags: TechEd,TechEd 2012,TFS,Team Foundation Server

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  • How to Configure the Linux Grub2 Boot Menu the Easy Way

    - by Trevor Bekolay
    We, like many Linux geeks, have had some trouble making the transition to Grub2, or for some of us, learning how to configure it from scratch. Fortunately, a new graphical tool has made this process easy and straightforward! Photo by e_monk. Latest Features How-To Geek ETC Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware How to Change the Default Application for Android Tasks Stop Believing TV’s Lies: The Real Truth About "Enhancing" Images The How-To Geek Valentine’s Day Gift Guide Inspire Geek Love with These Hilarious Geek Valentines The Citroen GT – An Awesome Video Game Car Brought to Life [Video] Four Awesome TRON Legacy Themes for Chrome and Iron Anger is Illogical – Old School Style Instructional Video [Star Trek Mashup] Get the Old Microsoft Paint UI Back in Windows 7 Relax and Sleep Is a Soothing Sleep Timer Google Rolls Out Two-Factor Authentication

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  • GDD-BR 2010 [2E] Building Business Apps using Google Web Toolkit and Spring Roo

    GDD-BR 2010 [2E] Building Business Apps using Google Web Toolkit and Spring Roo Speaker: Chris Ramsdale Track: Cloud Computing Time: 14:40 - 15:25 Room: sala[2] Level: 201 Who says you can't build rich web apps for your business? Follow along in this session to learn how you can use the latest integrated set of tools from Google and VMware to take your internal business apps into the cloud. We'll cover how to get started using GWT with Spring Roo and SpringSource Tool Suite (STS), as well as the new data presentation widgets and MVP framework that will be available in the 2.1 release of GWT. From: GoogleDevelopers Views: 69 0 ratings Time: 45:56 More in Science & Technology

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  • E-Business Suite - NLS and MLS

    - by Robert Story
    Upcoming WebcastsTitle: E-Business Suite - NLS and MLSDate: April 28, 2010 Time: 1:00 pm EDT, 10:00 am PDT, 07:00 pm CET, 06:00 pm UK Click here to register for this sessionDate: April 28, 2010 Time: 06:00 pm Australia, 5:00 pm Japan, 1:30 pm India, 10:00 am CET, 09:00 am UK Click here to register for this session Product Family: EBS Translations Summary This 1.5 hour session is recommended for technical and functional users who are interested to get an generic overview about the NLS and MLS implementation of the E-Business Suite. Topics will include: Introduction to NLS and MLS Translation synchronization patch Known issues A short, live demonstration (only if applicable) and question and answer period will be included. ....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Oracle ATG Web Commerce 10 Implementation Developer Boot Camp - Reading (UK) - October 1-12, 2012

    - by Richard Lefebvre
    REGISTER NOW: Oracle ATG Web Commerce 10 Implementation Developer Boot Camp Reading, UK, October 1-12, 2012! OPN invites you to join us for a 10-day implementation bootcamp on Oracle ATG Web Commerce in Reading, UK from October 1-12, 2012.This 10-day boot camp is designed to provide partners with hands-on experience and technical training to successfully build and deploy Oracle ATG Web Commerce 10 Applications. This particular boot camp is focused on helping partners develop the essential skills needed to implement every aspect of an ATG Commerce Application from scratch, (not CRS-based), with a specific goal of enabling experienced Java/J2EE developers with a path towards becoming functional, effective, and contributing members of an ATG implementation team. Built for both new and experienced ATG developers alike, the collaborative nature of this program and its exercises, have proven to be highly effective and extremely valuable in learning the best practices for implementing ATG solutions. Though not required, this bootcamp provides a structured path to earning a Certified Oracle ATG Web Commerce 10 Specialization! What Is Covered: This boot camp is for Application Developers and Software Architects wanting to gain valuable insight into ATG application development best practices, as well as relevant and applicable implementation experience on projects modeled after four of the most common types of applications built on the ATG platform. The following learning objectives are all critical, and are of equal priority in enabling this role to succeed. This learning boot camp will help with: Building a basic functional transaction-ready ATG Web Commerce 10 Application. Utilizing ATG’s platform features such as scenarios, slots, targeters, user profiles and segments, to create a personalized user experience. Building Nucleus components to support and/or extend application functionality. Understanding the intricacies of ATG order checkout and fulfillment. Specifying, designing and implementing new commerce features in ATG 10. Building a functional commerce application modeled after four of the most common types of applications built on the ATG platform, within an agile-based project team environment and under simulated real-world project conditions. Duration: The Oracle ATG Web Commerce 10 Implementation Developer Boot Camp is an instructor-led workshop spanning 10 days. Audience: Application Developers Software Architects Prerequisite Training and Environment Requirements: Programming and Markup Experience with Java J2EE, JavaScript, XML, HTML and CSS Completion of Oracle ATG Web Commerce 10 Implementation Specialist Development Guided Learning Path modules Participants will be required to bring their own laptop that meets the minimum specifications:   64-bit PC and OS (e.g. Windows 7 64-bit) 4GB RAM or more 40GB Hard Disk Space Laptops will require access to the Internet through Remote Desktop via Windows. Agenda Topics: Week 1 – Day 1 through 5 Build a Basic Commerce Application In week one of the boot camp training, we will apply knowledge learned from the ATG Web Commerce 10 Implementation Developer Guided Learning Path modules, towards building a basic transaction-ready commerce application. There will be little to no lectures delivered in this boot camp, as developers will be fully engaged in ATG Application Development activities and best practices. Developers will work independently on the following lab assignments from day's 1 through 5: Lab Assignments  1 Environment Setup 2 Build a dynamic Home Page 3 Site Authentication 4 Build Customer Registration 5 Display Top Level Categories 6 Display Product Sub-Categories 7 Display Product List Page 8 Display Product Detail Page 9 ATG Inventory 10 Build “Add to Cart” Functionality 11 Build Shopping Cart 12 Build Checkout Page  13 Build Checkout Review Page 14 Create an Order and Build Order Confirmation Page 15 Implement Slots and Targeters for Personalization 16 Implement Pricing and Promotions 17 Order Fulfillment Back to top Week 2 – Day 6 through 10 Team-based Case Project In the second week of the boot camp training, participants will be asked to join a project team that will select a case project for the team to implement. Teams will be able to choose from four of the most common application types developed and deployed on the ATG platform. They are as follows: Hard goods with physical fulfillment, Soft goods with electronic fulfillment, a Service or subscription case example, a Course/Event registration case example. Team projects will have approximately 160 hours of use cases/stories for each team to build (40 hours per developer). Each day's Use Cases/Stories will build upon the prior day's work, and therefore must be fully completed at the end of each day. Please note that this boot camp intends to simulate real-world project conditions, and as such will likely require the need for project teams to possibly work beyond normal business hours. To promote further collaboration and group learning, each team will be asked to present their work and share the methodologies and solutions that they've applied to their cases at the end of each day. Location: Oracle Reading CVC TPC510 Room: Wraysbury Reading, UK 9:00 AM – 5:00 PM  Registration Fee (10 Days): US $3,375 Please click on the following link to REGISTER or  visit the Oracle ATG Web Commerce 10 Implementation Developer Boot Camp page for more information. Questions: Patrick Ty Partner Enablement, Oracle Commerce Phone: 310.343.7687 Mobile: 310.633.1013 Email: [email protected]

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  • what are the benefits of closure, primarily for PHP?

    - by Patrick
    I am beginning the process of moving code over to PHP 5.3 and one of the most highly touted features of PHP 5.3 is the ability to use closures. My understanding of closures is that they allow anonymous functions, can be assigned to variable names, and have interesting scoping abilities. From my point of view the only seeming benefits in real world applications is the reduction of clutter in the namespace because closures are anonymous. Am I wrong in this? Should I be trying to put closures wherever I code? EDIT: I have already read this post on Javascript closures.

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  • What Works in Data Integration?

    - by dain.hansen
    TDWI just recently put out this paper on "What Works in Data Integration". I invite you especially to take a look at the section on "Accelerating your Business with Real-time Data Integration" and the DIRECTV case study. The article discusses some of the technology considerations for BI/DW and how data integration plays a role to deliver timely, accessible, and high-quality data. It goes on to outline the three key requirements for how to deliver high performance, low impact, and reliability and how that can translate to faster results. The DIRECTV webinar is something you definitely want to take a look at, you'll hear how DIRECTV successfully transformed their data warehouse investments into a competitive advantage with Oracle GoldenGate.

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  • Database Machine, 11gR2 és a Tivoli Data Protection is együttmuködik

    - by Fekete Zoltán
    Felmerült a kérdés, hogy a Database Machine környezetben végezhetjük-e a mentéseket Tivoli Data Protection for Oracle szoftverrel. A válasz: IGEN. Az IBM Tivoli Data Protection for Oracle V5.5.2 on Linux x86_64 immár bevizsgáltatott az Oracle 11gR2 RAC-cal. Az aktuális support információ itt található: A V5.5.2-re kattintva megtaláljátok a következo adatokat: Oracle Enterprise Linux 5 with any of the following Oracle releases: * 64-bit Oracle Standard or Enterprise Server 10gR2, 11g, or 11gR2 * 64-bit Real Application Clusters (RAC) 10gR2, 11g, or 11gR2 Ez az információ elegendo és remek :), mivel a Database Machine komponensek Oracle Enterprise Linux operációs rendszeren muködnek, 64 bites architektúrában és az Oracle RMAN (Recovery Manager) elemet tudja használni a TDP.

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  • Score Awesome Games on the Cheap with Humble Indie Bundle 6

    - by Jason Fitzpatrick
    It’s the Humble Indie Bundle time of year again; score six great games at a name-your-own-price including acclaimed action-RPG Torchlight. The Humble Indie Bundle combines games from independent development houses into a big promotional pack where gamers can name their own price and choose how much of that price goes towards the developers or gaming-related charities. Included in this bundle are: Dustforce, Rochard, Shatter, S.P.A.Z., Torchlight, and Vessel. Torchlight 2, the followup to the wildly popular Torchlight, is set for release in a scant two days–now is the perfect time to pick up a copy of Torchlight on the cheap and get yourself up to speed. The Humble Indie Bundle is cross-platform and DRM-free. Grab a copy and enjoy it on your Windows, Mac, or Linux machine without any registration hassles. The Humble Indie Bundle 6 How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • GDD-BR 2010 [2F] Storage, Bigquery and Prediction APIs

    GDD-BR 2010 [2F] Storage, Bigquery and Prediction APIs Speaker: Patrick Chanezon Track: Cloud Computing Time slot: F [15:30 - 16:15] Room: 2 Level: 101 Google is expanding our storage products by introducing Google Storage for Developers. It offers a RESTful API for storing and accessing data at Google. Developers can take advantage of the performance and reliability of Google's storage infrastructure, as well as the advanced security and sharing capabilities. We will demonstrate key functionality of the product as well as customer use cases. Google relies heavily on data analysis and has developed many tools to understand large datasets. Two of these tools are now available on a limited sign-up basis to developers: (1) BigQuery: interactive analysis of very large data sets and (2) Prediction API: make informed predictions from your data. We will demonstrate their use and give instructions on how to get access. From: GoogleDevelopers Views: 1 0 ratings Time: 39:27 More in Science & Technology

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  • Online Multiplayer Game Architecture [on hold]

    - by Eric
    I am just starting to research online multiplayer game development and I have a high-level architectural question regarding how online multiple games function. I have server-side and client-side programming experience, and I understand how AJAX-esque transfer protocol operates. What I don't understand yet is how online multiple fits into all of that. For example, an online Tetris multiplayer game. Would both players have the entire Tetris game built out on their client-side and then get pushed "moves" from the other player via some AJAX-esque mechanism, in which case each client would have to be constantly listening via JavaScript for inbound "moves" and update the client appropriately? Or would each client build out the aesthetics and run a virtual server per game to which each client connects and thus pull and push commands in real-time via something like web sockets? I apologize if this question is too high-level and general, but I couldn't find anything online that offered this high-level of a perspective on the topic.

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  • SQL SERVER – ?Finding Out What Changed in a Deleted Database – Notes from the Field #041

    - by Pinal Dave
    [Note from Pinal]: This is a 41th episode of Notes from the Field series. The real world is full of challenges. When we are reading theory or book, we sometimes do not realize how real world reacts works and that is why we have the series notes from the field, which is extremely popular with developers and DBA. Let us talk about interesting problem of how to figure out what has changed in the DELETED database. Well, you think I am just throwing the words but in reality this kind of problems are making our DBA’s life interesting and in this blog post we have amazing story from Brian Kelley about the same subject. In this episode of the Notes from the Field series database expert Brian Kelley explains a how to find out what has changed in deleted database. Read the experience of Brian in his own words. Sometimes, one of the hardest questions to answer is, “What changed?” A similar question is, “Did anything change other than what we expected to change?” The First Place to Check – Schema Changes History Report: Pinal has recently written on the Schema Changes History report and its requirement for the Default Trace to be enabled. This is always the first place I look when I am trying to answer these questions. There are a couple of obvious limitations with the Schema Changes History report. First, while it reports what changed, when it changed, and who changed it, other than the base DDL operation (CREATE, ALTER, DELETE), it does not present what the changes actually were. This is not something covered by the default trace. Second, the default trace has a fixed size. When it hits that size, the changes begin to overwrite. As a result, if you wait too long, especially on a busy database server, you may find your changes rolled off. But the Database Has Been Deleted! Pinal cited another issue, and that’s the inability to run the Schema Changes History report if the database has been dropped. Thankfully, all is not lost. One thing to remember is that the Schema Changes History report is ultimately driven by the Default Trace. As you may have guess, it’s a trace, like any other database trace. And the Default Trace does write to disk. The trace files are written to the defined LOG directory for that SQL Server instance and have a prefix of log_: Therefore, you can read the trace files like any other. Tip: Copy the files to a working directory. Otherwise, you may occasionally receive a file in use error. With the Default Trace files, if you ask the question early enough, you can see the information for a deleted database just the same as any other database. Testing with a Deleted Database: Here’s a short script that will create a database, create a schema, create an object, and then drop the database. Without the database, you can’t do a standard Schema Changes History report. CREATE DATABASE DeleteMe; GO USE DeleteMe; GO CREATE SCHEMA Test AUTHORIZATION dbo; GO CREATE TABLE Test.Foo (FooID INT); GO USE MASTER; GO DROP DATABASE DeleteMe; GO This sets up the perfect situation where we can’t retrieve the information using the Schema Changes History report but where it’s still available. Finding the Information: I’ve sorted the columns so I can see the Event Subclass, the Start Time, the Database Name, the Object Name, and the Object Type at the front, but otherwise, I’m just looking at the trace files using SQL Profiler. As you can see, the information is definitely there: Therefore, even in the case of a dropped/deleted database, you can still determine who did what and when. You can even determine who dropped the database (loginame is captured). The key is to get the default trace files in a timely manner in order to extract the information. If you want to get started with performance tuning and database security with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL

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  • Big Data – Operational Databases Supporting Big Data – RDBMS and NoSQL – Day 12 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned the importance of the Cloud in the Big Data Story. In this article we will understand the role of Operational Databases Supporting Big Data Story. Even though we keep on talking about Big Data architecture, it is extremely crucial to understand that Big Data system can’t just exist in the isolation of itself. There are many needs of the business can only be fully filled with the help of the operational databases. Just having a system which can analysis big data may not solve every single data problem. Real World Example Think about this way, you are using Facebook and you have just updated your information about the current relationship status. In the next few seconds the same information is also reflected in the timeline of your partner as well as a few of the immediate friends. After a while you will notice that the same information is now also available to your remote friends. Later on when someone searches for all the relationship changes with their friends your change of the relationship will also show up in the same list. Now here is the question – do you think Big Data architecture is doing every single of these changes? Do you think that the immediate reflection of your relationship changes with your family member is also because of the technology used in Big Data. Actually the answer is Facebook uses MySQL to do various updates in the timeline as well as various events we do on their homepage. It is really difficult to part from the operational databases in any real world business. Now we will see a few of the examples of the operational databases. Relational Databases (This blog post) NoSQL Databases (This blog post) Key-Value Pair Databases (Tomorrow’s post) Document Databases (Tomorrow’s post) Columnar Databases (The Day After’s post) Graph Databases (The Day After’s post) Spatial Databases (The Day After’s post) Relational Databases We have earlier discussed about the RDBMS role in the Big Data’s story in detail so we will not cover it extensively over here. Relational Database is pretty much everywhere in most of the businesses which are here for many years. The importance and existence of the relational database are always going to be there as long as there are meaningful structured data around. There are many different kinds of relational databases for example Oracle, SQL Server, MySQL and many others. If you are looking for Open Source and widely accepted database, I suggest to try MySQL as that has been very popular in the last few years. I also suggest you to try out PostgreSQL as well. Besides many other essential qualities PostgreeSQL have very interesting licensing policies. PostgreSQL licenses allow modifications and distribution of the application in open or closed (source) form. One can make any modifications and can keep it private as well as well contribute to the community. I believe this one quality makes it much more interesting to use as well it will play very important role in future. Nonrelational Databases (NOSQL) We have also covered Nonrelational Dabases in earlier blog posts. NoSQL actually stands for Not Only SQL Databases. There are plenty of NoSQL databases out in the market and selecting the right one is always very challenging. Here are few of the properties which are very essential to consider when selecting the right NoSQL database for operational purpose. Data and Query Model Persistence of Data and Design Eventual Consistency Scalability Though above all of the properties are interesting to have in any NoSQL database but the one which most attracts to me is Eventual Consistency. Eventual Consistency RDBMS uses ACID (Atomicity, Consistency, Isolation, Durability) as a key mechanism for ensuring the data consistency, whereas NonRelational DBMS uses BASE for the same purpose. Base stands for Basically Available, Soft state and Eventual consistency. Eventual consistency is widely deployed in distributed systems. It is a consistency model used in distributed computing which expects unexpected often. In large distributed system, there are always various nodes joining and various nodes being removed as they are often using commodity servers. This happens either intentionally or accidentally. Even though one or more nodes are down, it is expected that entire system still functions normally. Applications should be able to do various updates as well as retrieval of the data successfully without any issue. Additionally, this also means that system is expected to return the same updated data anytime from all the functioning nodes. Irrespective of when any node is joining the system, if it is marked to hold some data it should contain the same updated data eventually. As per Wikipedia - Eventual consistency is a consistency model used in distributed computing that informally guarantees that, if no new updates are made to a given data item, eventually all accesses to that item will return the last updated value. In other words -  Informally, if no additional updates are made to a given data item, all reads to that item will eventually return the same value. Tomorrow In tomorrow’s blog post we will discuss about various other Operational Databases supporting Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Exam 70-541 - TS: Microsoft Windows SharePoint Services 3.0 - Application Development

    - by DigiMortal
    Today I passed Microsoft exam 70-541: Microsoft Windows SharePoint Services 3.0 - Application Development. This exam gives you MCTS certificate. In this posting I will talk about the exam and also give some suggestions about books to read when preparing for exam. About exam This exam was good one I think. The questions were not hard and also not too easy. Just enough to make sure you really know what you do when working with SharePoint. Or at least to make sure you how things work. After couple of years active SharePoint coding this exam needs no additional preparation. The questions covered very different topics like alerts, features, web parts, site definitions, event receivers, workflows, web services and deployments. There are 59 questions in the exam (this information is available in internet) and you have time a little bit more than two hours. It took me about 40 minutes to get questions answered and reviewed. I strongly suggest you to study the parts of WSS 3.0 you don’t know yet and write some code to find out how to use these things through SharePoint API. Good reading For guys with less experience there are some good books to suggest. Take one or both of these books because there are no official study materials or training kits available for this exam. One of my colleagues who is less experienced than me suggested Inside Microsoft Windows SharePoint Services 3.0 by Ted Pattison and Daniel Larson. He told me that he found this book most useful for him to pass this exam.   When I started with SharePoint Services 3.0 my first book was Developer’s Guide To The Windows SharePoint Services v3 Platform by Todd C. Bleeker. It helped me getting started and later it was my main handbook for some time. Of course, there are many other good books and I suggest you to take what you find. Of course, before buying something I suggest you to discuss with guys who have read the book before. And make sure you mention that you are preparing for exam.   Conclusion If you are experienced SharePoint developer then this exam needs no preparation. Okay, some preparation is always good but if you don’t have time you are still able to pass this exam. If you are not experienced SharePoint developer then study before taking this exam – it is not easy stuff for novices. But if you pass this exam you can proudly say – yes, I know something about SharePoint! :)

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  • Networking Programs Suitable For Symbolic Testing

    - by Milen
    Symbolic execution has been successfully used to test programs and automatically generate test cases. I've been working on my master's thesis that allows the testing of arbitrary networked programs (i.e., those communicating via sockets). Now that we have a working symbolic execution engine that has support for sockets, we're looking for real-world pieces of software to test. Our engine has an important restriction (at the moment): it cannot execute multi-threaded programs. So, we're looking for programs that satisfy the criteria outlined below: Written in C Communicates via sockets (TCP / UDP are supported) Does not rely on the filesystem to get the "job" done Runs on Linux Does not use multi-threading Source is available (so that we can compile them to LLVM bytecode) Most programs that would fall under the criteria would probably be implementations of distributed protocols solving a particular problem (e.g., consensus). Any suggestions are greatly appreciated.

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  • Google I/O 2012 - Designing for the Other Half: Sexy Isn't Always Pink

    Google I/O 2012 - Designing for the Other Half: Sexy Isn't Always Pink Leah Busque, Sepideh Nasiri, Jess Lee, Tracy Chou, Margaret Wallace Women control 80 percent of consumer spending and drive the majority of user activity on many of the largest social networks. Female gamers over 55 spend the most time online gaming among any demographic. Are you thinking about how your product or business is attracting and engaging women? Hear from our panel on the technologies winning over female users that aren't so pink. From: GoogleDevelopers Views: 15 1 ratings Time: 59:33 More in Science & Technology

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Is GParted safe?

    - by Olivier Pons
    I want to resize my partitions: I have 3 partitions: Ubuntu 10.04 Windows Seven Ubuntu 11.10 It's booting with the boot installed by the Ubuntu 11.10 version. I want to expand (only expand) all the 3 partitions. My HD is 1,8 Tb so it's big and I have no possibility to save before expanding. So my question is: if you tell me GParted work 99,99 % of the time, I'm willing to take the risk. If you tell me GParted work 90 % of the time, I won't take that risk.

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