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• Make Extra Money Online - Create Your Free Site

  Now that you have a Google Account and have discovered what you can do with Google Sites, it's time to dig in and start exploring. It is easy to use. If you've ever used a word processor, you already know the basics to making the most of Internet Pages.

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• SEO Marketing With Keywords

  When I begin my SEO marketing campaign, keyword research is very important. This is how I'll set up my keyword campaign. I'll start out with 50 terms to use. Then I'll look at the search volume to see what kind of traffic I can generate to my web site.

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• Gnome-Shell Logout

  - by Nerdfest

  The latest version of Gnome-shell starts to display (the top bar appears briefly) but I then get logged out. This happens when I start it with "gnome-shell --replace". Any idea how to make it behave properly? Laptop is a MSI U21, an0d I run with a 'nomodeset' startup option. Without this option the screen clears to just wallpaper and stays that way. Gnome-shell v2.31.5 Kernel 2.6.35-27 (& 28 as well)

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• BoundingBox Intersection Problems

  - by Deukalion

  When I try to render two cubes, same sizes, one beside the other. With the same proportions (XYZ). My problem is, why do a Box1.BoundingBox.Contains(Box2.BoundingBox) == ContaintmentType.Intersects - when it clearly doesn't? I'm trying to place objects with BoundingBoxes as "intersection" checking, but this simple example clearly shows that this doesn't work. Why is that? I also try checking height of the next object to be placed, by checking intersection, adding each boxes height += (Max.Y - Min.Y) to a Height value, so when I add a new Box it has a height value. This works, but sometimes due to strange behavior it adds extra values when there isn't anything there. This is an example of what I mean: BoundingBox box1 = GetBoundaries(new Vector3(0, 0, 0), new Vector3(128, 64, 128)); BoundingBox box2 = GetBoundaries(new Vector3(128, 0, 0), new Vector3(128, 64, 128)); if (box1.Contains(box2) == ContainmentType.Intersects) { // This will be executed System.Windows.Forms.MessageBox.Show("Intersects = True"); } if (box1.Contains(box2) == ContainmentType.Disjoint) { System.Windows.Forms.MessageBox.Show("Disjoint = True"); } if (box1.Contains(box2) == ContainmentType.Contains) { System.Windows.Forms.MessageBox.Show("Contains = True"); } Test Method: public BoundingBox GetBoundaries(Vector3 position, Vector3 size) { Vector3[] vertices = new Vector3[8]; vertices[0] = position + new Vector3(-0.5f, 0.5f, -0.5f) * size; vertices[1] = position + new Vector3(-0.5f, 0.5f, 0.5f) * size; vertices[2] = position + new Vector3(0.5f, 0.5f, -0.5f) * size; vertices[3] = position + new Vector3(0.5f, 0.5f, 0.5f) * size; vertices[4] = position + new Vector3(-0.5f, -0.5f, -0.5f) * size; vertices[5] = position + new Vector3(-0.5f, -0.5f, 0.5f) * size; vertices[6] = position + new Vector3(0.5f, -0.5f, -0.5f) * size; vertices[7] = position + new Vector3(0.5f, -0.5f, 0.5f) * size; return BoundingBox.CreateFromPoints(vertices); } Box 1 should start at x -64, Box 2 should start at x 64 which means they never overlap. If I add Box 2 to 129 instead it creates a small gap between the cubes which is not pretty. So, the question is how can I place two cubes beside eachother and make them understand that they do not overlap or actually intersect? Because this way I can never automatically check for intersections or place cube beside eachother.

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• E-Book on big data (featuring Analysts, Customers and more)

  - by Jean-Pierre Dijcks

  As we are gearing up for Openworld, here is a nice E-book on big data to start paging through. It contains Gartner's take on big data, customer and partner interviews and a lot more good info. Enjoy the read so you come prepared for Openworld!! Read the E-Book here. For those coming to Oracle Openworld (or the Americas Cup races around the same time), you can find big data sessions via this URL. Enjoy!!

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• Bordeaux on PC-BSD Screenshot tour

  <b>Wine-Reviews:</b> "This is a Bordeaux on PC-BSD 8 Screenshot tour. This tour will show you how easy it is to install Bordeaux on PC-BSD and start installing Windows Applications and Games. Bordeaux has a single dependency on Zenity once Zenity is installed"

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• Should I use OpenGL while working with the C++ Software?

  - by Paralytic

  I am completely new to programming and game development for that matter. I am using the C++ software to create my Game Engine with the help of a beginners guide. I noticed it has a OpenGL option when starting up a new project. I've heard of OpenGL pertaining to game development, not sure what it is though. Should I be using OpenGL when creating my Game Engine? Will it matter if I just start with a blank slate?

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• Upgrading Oracle Enterprise Manager: 12c to 12c Release 2

  - by jorge_neidisch

  1 - Download the OEM 12c R2. It can be downloaded here: http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html  Note: it is a set of three huge zips. 2 - Unzip the archives 3 - Create a directory (as the oem-owner user) where the upgraded Middleware should be installed. For instance: $ mkdir /u01/app/oracle/Middleware12cR2 4 - Back up OMS (Middleware home and inventory), Management Repository and Software Library. http://docs.oracle.com/cd/E24628_01/doc.121/e24473/ha_backup_recover.htm#EMADM10740 5 - Ensure that the Management tables don't have snapshots:  SQL> select master , log_table from all_mview_logs where log_owner='<EM_REPOS_USER>If there are snapshots drop them:  SQL> Drop snapshot log on <master> 6 - Copy emkey  from existing OMS:  $ <OMS_HOME>/bin/emctl config emkey -copy_to_repos [-sysman_pwd <sysman_pwd>]To verify whether the emkey is copied, run the following command: $ <OMS_HOME>/bin/emctl status emkeyIf the emkey is copied, then you will see the following message:The EMKey  is configured properly, but is not secure.Secure the EMKey by running "emctl config emkey -remove_from_repos". 7 - Stop the OMS and the Agent $ <OMS_HOME>/bin/emctl stop oms $ <AGENT_HOME>/bin/emctl stop agent 8 - from the unzipped directory, run $ ./runInstaller 8a - Follow the wizard: Email / MOS; Software Updates: disable or leave empty. 8b - Follow the wizard:  Installation type: Upgrade -> One System Upgrade. 8c - Installation Details: Middleware home location: enter the directory created in step 3. 8d - Enter the DB Connections Details. Credentials for SYS and SYSMAN. 8e - Dialog comes: Stop the Job Gathering: click 'Yes'. 8f- Warning comes: click 'OK'. 8g - Select the plugins to deploy along with the upgrade process 8h- Extend Weblogic: enter the password (recommended, the same password for the SYSMAN user). A new directory will be created, recommended: /u01/app/oracle/Middleware12cR2/gc_inst 8i - Let the upgrade proceed by clicking 'Install'. 8j - Run the following script (as root) and finish the 'installation':  $ /u01/app/oracle/Middleware12R2/oms/allroot.sh 9 - Turn on the Agent:  $ <AGENT_HOME>/bin/emctl start agent  Note that the $AGENT_HOME might be located in the old Middleware directory:  $ /u01/app/oracle/Middleware/agent/agent_inst/bin/emctl start agent 10 - go to the EM UI. Select the WebLogic Target and choose the option "Refresh WebLogic Domain" from the menu. 11 - Update the Agents: Setup -> Manage Cloud Control -> Upgrade Agents -> Add (+) Note that the agents may take long to show up. ... and that's it! Or that should be it !

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• Model format for small game

  - by DeadMG

  I'm writing my own small-time game from scratch, and now I'm looking to start creating models. I've been wondering- what is the best model format to use? Given that I will be writing the model loading code myself and using whatever program generates them. Ideally, I'd look for a format that has fairly wide support between modelling programs, so I can pick the one I like most to actually perform the building, and the format itself would be relatively simple to load, rather than having all of the latest features.

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• Getting my stuff organised

  - by NeilHambly

  I start off by saying, "I'm not that organised" @ times and things just don't get done even If I want them too So having missed some of my own personal targets so far this year already, I thought I needed some better way to achieve on those targets and one of these is to be a "little" more organised with my spare time, so I have decided that I will "try out" the following to see if it helps For 3 weeks each month I will follow this routine (my evenings after...(read more)

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• Online SQL course [closed]

  - by Sualeh Fatehi

  Does anyone know of a free online SQL source that allows you to practice SQL online without installing a database? Sort of like Code Academy? I am looking to start teaching SQL to a remote audience, and I want to be able to set up a schema and some data, and have the students run SQL against my schema, and practice. I also want a way to set up some exercises for them. In short, a Code Academy kind of environment for SQL.

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• What is the recommended library for using Lua from C++?

  - by DevilWithin

  I am currently planning how to integrate Lua scripting in my 2D Game Engine, and i would like to go straight to the most adequate solution for having C++ classes and objects exposed. I've read this (if it helps you help): http://lua-users.org/wiki/BindingCodeToLua If you have a better scripting language to recomend, go for it ;D All help is welcome, i need to pickup the best solution to start implementing Thanks

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• HowTo Enable jBullet DebugMode

  - by Kenneth Bray

  I would like to render the physics world of jBullet to debug some issues in my game, and I am not finding too much on enabling the debugDraw method of jBullet. Do I need to write my own debugDraw method, or is there an easier way to draw the physics models to the screen? If there is already a built in method I would prefer to use that, otherwise I guess I will start making my own functions to handle this.

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• Android 2.3 (Gingerbread) officially released

  - by Bill Osuch

  Google today officially released their latest version of the Android OS - 2.3, Gingerbread. It won't hit a phone (the Nexus S) until 12/16, but developers can start working with it today. Some of the new features include: Enhancements for game development Rich multimedia New forms of communication Simplified debug builds Integrated ProGuard support HierarchyViewer improvements Preview of new UI Builder See the complete details at http://developer.android.com/sdk/android-2.3.html

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• Are you reporting Visual Studio 2012 issues to Microsoft correctly?

  - by Tarun Arora

  Issues you may run into while using Visual Studio need to be reported to the Microsoft Product Team via the Microsoft connect site. The Microsoft team then tries to reproduce the issue using the details provided by you. If the information you provide isn’t sufficient to reproduce the issue the team tries to contact you for specifics, this not only increases the cycle time to resolution but the lack of communication also results in issues not being resolved. So, when I report an issue one part of me tells me to include as much detail about the issue as I can clubbing screen shots, repo steps, system information, visual studio version information,… the other half tells me this is so time consuming, leave it for now and come back to fill all these details later. Reporting a bug but not including the supporting information is an invitation to excuses like …     Microsoft has absolutely changed this experience for VS 2012. The Microsoft Visual Studio Feedback tool is designed to simplify the process of providing feedback and reporting issues to Microsoft that you may encounter while using Microsoft Visual Studio 2012. Note – The Microsoft Visual Studio 2012 Feedback client currently only works for VS 2012 and not any other versions of Visual Studio. Setting up the Microsoft Visual Studio 2012 Feedback client Open Visual Studio, from the Tools menu select Extension and Updates. In the Extension and Updates window, click Online from the left pane and search using the text ‘feedback’, download and Install Microsoft Visual Studio 2012 Feedback Tool by following the instructions from the wizard. Note - Restarting Visual Studio after the install is a must! How to report a bug for Visual Studio 2012? Click on the Help menu and choose Report a Bug You should see an icon Microsoft Visual Studio 2012 Feedback Tool come up in the system tray icon area You’ll need to accept the Privacy statement. You have the option of reporting the feedback as private or public. Microsoft works with several Partners, MVP’s and Vendors who get access to early bits of Microsoft products for valuation. This is where it becomes essential to report the feedback privately. I would choose the Public option otherwise. After all if it’s out there in the public, others can discover and add to it easily. You now have the option to report a new issue or add to an existing issue. Should you choose to add to an existing issue you should have the feedback ID of the issue available. This can be obtained from the Microsoft Connect site. For now I am going to focus on reporting a new feedback privately. Filling out the feedback details You will notice that VsInfo.xml and DxDiagOutput.txt are automatically attached as you enter this screen (more on that later).  Feedback Type Choose the feedback type from (Performance, Hang, Crash, Other) Note – The record button will only be enabled once you have enabled once you have chosen the feedback type, Bug-repro recording is not available for Windows Server 2008.     Effective Title and Description Enter a title that helps us differentiate the bug when it appears in a list, so that we can group it with any related bugs, assign it to a developer more effectively, and resolve it more quickly. Example: Imagine that you are submitting a bug because you tried to install Service Pack 1 and got a message that Visual Studio is not installed even though it is. Helpful:  Installed Visual Studio version not detected during Service Pack 1 setup. Not helpful:  Service Pack 1 problem. Tip: Write the problem description first, and then distil it to create a title. Example Description: Helpful: When I run Service Pack 1 Setup, I get the message "No Visual Studio version is detected" even though I have Visual Studio 2010 Ultimate and Visual C++ 2010 Express installed on my machine. Even though I uninstalled both editions, and then first reinstalled Ultimate and then Express, I still get the message. Record: Becoming a first class citizen Often a repro report is invaluable to describe and decipher the issue. Please use this feature to send actionable feedback. The record repro feature works differently depending on the feedback type you selected. Please find below details for each recording option. You can start recording simply by selecting a feedback type, and clicking on the “Record” button. When "Performance" is the bug type: When the Microsoft Visual Studio trace recorder starts, perform the actions that show the performance problem you want to report and then click on the "Stop Recording" button as soon as you experience the performance problem. Because the tool optimizes trace collection, you can run it for as long as it takes to show the problem, up to two hours. Note that, you need to stop recording as soon as the performance issue occurs, because the tool captures only the last couple minutes of your actions to optimize the trace collection. After you stop the recording, the tool takes up to two minutes to assemble the data and attach an ETLTrace.zip file to your bug report. The data includes information about Windows events and the Visual Studio code path. Note that, running the Microsoft Visual Studio trace recorder requires elevated user privilege. When "Crash" is the bug type: When the dialog box appears, select the running Visual Studio instance for which you want to show the steps that cause a crash. When the crash occurs, click on the "Stop Record" button. After you do this, two files are attached to your bug report - an AutomaticCrashDump.zip file that contains information about the crash and a ReproSteps.zip file that shows the repro steps. Repro steps are captured by Windows Problem Steps Recorder. Note that, you can pause the recording, and resume later, or for a specific step, you can add additional comments. When "Hang" is the bug type: The process for recording the steps that cause a hang resembles the one for crashes. The difference is, you can even collect a dump file after the VS hangs; start the VSFT either from the system tray or by starting a new instance of VS, select "Hang" as feedback type and click on the "Record" button. You will be prompted which VS to collect dump about, select the VS instance that hanged. VSFT collects a dump file regarding the hang, called MiniDump.zip, and attaches to your bug report. When "Other" is the bug type: When the problem step recorder starts, perform the actions that show the issue you want to report and then choose the "Stop” button. You can pause the recording, and resume later, or for a specific step, you can add additional comments. Once you’re done, ReproSteps.zip is added to your bug report. Pre-attached files It is essential for Microsoft to know what version of the the product are you currently using and what is the current configuration of your system. Note – The total size of all attachments in a bug report cannot exceed 2 GB, and every uncompressed attachment must be smaller than 512 MB. We recommend that you assemble all of your attachments, compress them together into a .zip file, and then attach the .zip file. Taking a screenshot Associate a screen shot by clicking the Take screenshot button, choose either the entire desktop, the specific monitor (useful if you are working in a multi monitor configuration) or the specific window in question. And finally … click Submit If you need further help, more details can be found here. You can view your feedback online by using the following URL “">https://connect.microsoft.com/VisualStudio/SearchResults.aspx?SearchQuery=<feedbackId>” Happy bug logging

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• Common Mistakes in Starting an Online Business

  One of the biggest mistakes that people make when starting an online business is that they want to study everything. They want to know everything before they start their online business.

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• How to Build Links & Improve PageRank

  Before we start talking about building links to improve Google PageRank, let's clear up any confusion - PageRank is a calculation of Google's estimate of the importance of a page, but it is not the same as where your page "ranks" in the organic results. It can be very confusing since the words are so similar. Try thinking of it this way: a page can rank in any of the search engines, but you can only have PageRank in Google.

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• Alert user when their session is about to expire

  - by budugu

  Note: Cross posted from Vijay Kodali's Blog. Permalink Here is a quick and dirty trick to alert users on session timeout. This is not a perfect solution. But it will give reader an idea to work on... Some facts before we start: Session doesn't end When the user closes his browser When the user navigates away from your page When user connection lost. Session ends, when the server hasn't gotten a request from the user in a specific time (Session timeout value)....Permalink

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• rotating spheres

  - by Dave

  I want to continuously rotate 2 spheres, however the rotation does not seem to work. Here is my code: float angle = 0.0f; void light(){ glEnable(GL_LIGHTING); glEnable(GL_LIGHT0); glEnable(GL_LIGHT1); // Create light components GLfloat positionlight1[] = { 9.0, 5.0, 1.0, 0.0 }; GLfloat positionlight2[] = {0.2,2.5,1.3,0.0}; GLfloat light_ambient1[] = { 0.0, 0.0, 1.0, 1.0}; GLfloat light_diffuse[] = { 1.0, 1.0, 1.0, 1.0 }; glLightfv(GL_LIGHT0, GL_AMBIENT, light_ambient1); glLightfv(GL_LIGHT1, GL_DIFFUSE, light_diffuse); glLightfv(GL_LIGHT0, GL_POSITION, positionlight1); glLightfv(GL_LIGHT1, GL_POSITION, positionlight2); } void changeSize(int w, int h) { if (h==0) // Prevent A Divide By Zero By { h=1; // Making Height Equal One } glMatrixMode(GL_PROJECTION); // Select The Projection Matrix glLoadIdentity(); // Reset The Projection Matrix glViewport(0,0,w,h);// Reset The Current Viewport // Calculate The Aspect Ratio Of The Window gluPerspective(45.0f,(GLfloat)w/(GLfloat)h,0.1f,100.0f); glMatrixMode(GL_MODELVIEW); // Select The Modelview Matrix // Reset The Modelview Matrix } void renderScene(void) { glClear(GL_COLOR_BUFFER_BIT | GL_DEPTH_BUFFER_BIT); glPushMatrix(); //set where to start the current object glTranslatef(0.0,1.2,-6); glRotatef(angle,0,1.2,-6); glutSolidSphere(1,50,50); glPopMatrix(); //end the current object transformations glPushMatrix(); //set where to start the current object glTranslatef(0.0,-2,-6); glRotatef(angle,0,-2,-6); glutSolidSphere(0.5,50,50); glPopMatrix(); //end the current object transformations angle=+0.1; glutSwapBuffers(); } int main(int argc, char **argv) { // init GLUT and create window glutInit(&argc, argv); glutInitDisplayMode(GLUT_DEPTH | GLUT_DOUBLE | GLUT_RGBA); glutInitWindowPosition(100,100); glutInitWindowSize(500,500); glutCreateWindow("Hello World"); // register callbacks light(); glutDisplayFunc(renderScene); glutReshapeFunc(changeSize); glutIdleFunc(renderScene); // enter GLUT event processing loop glutMainLoop(); return 1; } Graphicstest::Graphicstest(void) { } In the renderscene where i draw,translate and rotate my 2 spheres. It does not seem to rotate the spheres continuously. What am i doing wrong?

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• Chapter 7–Enforced Data Protection

  - by drsql

  As the book progresses, I find myself veering from the original stated outline quite a bit, because as I teach about this more (and I am teaching a daylong db design class in August at http://www.sqlsolstice.com/ … shameless plug, but it is on topic :) I start to find that a given order works better. Originally I had slated myself to talk more about modeling here for three chapters, then get back to the more implementation topics to finish out the book, but now I am going to keep plugging through...(read more)

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• How steep is the learning curve when moving from shared (cPanel) webhosting to a VPS (e.g. Linode)?

  - by pax

  In all shared hosting environments, one can be agnostic to the running OS. What happens in the case of Linode? I know it allows pretty flexible Linux installations, but for starters, besides choosing a distro, does one need to do more Linux sysadmin stuff besides the basic web hosting (DNS management, MySql database creations, users ftp/ssh access/ backups)? Does Linode have a module that would cover cPanel's basic features? Does one need to install/start/upgrade each aspect of LAMP (software bundle)?

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• ps3 controller failed to pair

  - by Michael Ropy

  I'm trying to pair my ps3 controller with trusty. I've tried this so far: $ sudo sixpair Current Bluetooth master: xx:xx:xx:xx:xx:xx Setting master bd_addr to xx:xx:xx:xx:xx:xx And then I unplug my controller and run this command: $ sixad --start D-Bus setup failed: Name already in use sixad-bin[4843]: started sixad-bin[4843]: sixad started, press the PS button now But when I press the PS button, nothing happens! I've searched a lot in Google and this process works everywhere, but I don't know it doesn't work here...thanks for your help...

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• Tips on How to Improve Search Engine Ranking In Google

  Start to improve search engine ranking in Google now. Don't wait! See here important tips that'll help you to get traffic from search results.

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• WebLogic Server Deployment Essentials

  - by Masa Sasaki

  WebLogic Server?????????????WebLogic Server????????6?20?????????37?WebLogic Server???@????????WebLogic Server Deployment Essentials?(?????????? ??????????? ?? ??)??????????????????????????????????????????WebLogic Server?????????????????????????????????????????????????????????????????FastSwap?????????????????????????????WebLogic Server???????????????????(?????? Fusion Middleware?????? ??? ??) ?? ??????????????WebLogic Server Deployment Essentials???? ???????????WebLogic Srever?????????~??????? ?~??????????WebLogic Server???????????????? ?????????WebLogic Server???????????????? ??????????Weblogic Server??????????????????? ????????????????????????????????? ?????????????? ???????????????????????????????????? ????????????????????????????????? ?????????????????????????????????? ?????????????????????????????????????? ????????????????????????????????? ?????????????????????????????? ?????????????????????????????????? ????????????????????????????????? ???????????????????????????????????? ??????????????????????????? WebLogic Server??????????????? WebLogic Server????????????? ?????????WebLogic?????????????????? ????????????????????????2??????????? ?1??????????????????????? ?????????????????????????????????? (?????????)?????????? ?2??????????????????????????????????? ?????????????????????????????????? WebLogic Server?3??????????????? 1.???????????? 2.?????????????? 3.????????? (???????) ???????????·???????????????·?????????????? ?????????????????????????????????????? ?1?????????????????????????????????? ?2??????????????????? ????????????????weblogic.Deployer???WLST?2??????? ????????1???distribute?????????????? ?2??????start???????????????????????????? 2??????????1???????????????????????????????? (????distribute???start?????????deploy????????????????) ??????????????????????????????????? ????????? ?????????????????????????????? stage, nostage, external_stage?3?????????·????????? WebLogic Server????????????????????????????? ???????????????????????(??????????)????????? ??stage???? ????????????????????????????????????? ????????????????????????????????????????? nostage?????????????????????????????????external_stage??? ?????????????????????????nostage??????????????? ?????????????????????????????????? ??? ????????????????????????????????????FastSwap???????? ???????????WebLogic Server Deployment Essentials???????????? ?????? WebLogic Server??? WebLogic Server?????????WebLogic Server?????! WebLogic Server??????(???????????) WebLogic Server???????? WebLogic Server??????

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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