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  • Taming Hopping Windows

    - by Roman Schindlauer
    At first glance, hopping windows seem fairly innocuous and obvious. They organize events into windows with a simple periodic definition: the windows have some duration d (e.g. a window covers 5 second time intervals), an interval or period p (e.g. a new window starts every 2 seconds) and an alignment a (e.g. one of those windows starts at 12:00 PM on March 15, 2012 UTC). var wins = xs     .HoppingWindow(TimeSpan.FromSeconds(5),                    TimeSpan.FromSeconds(2),                    new DateTime(2012, 3, 15, 12, 0, 0, DateTimeKind.Utc)); Logically, there is a window with start time a + np and end time a + np + d for every integer n. That’s a lot of windows. So why doesn’t the following query (always) blow up? var query = wins.Select(win => win.Count()); A few users have asked why StreamInsight doesn’t produce output for empty windows. Primarily it’s because there is an infinite number of empty windows! (Actually, StreamInsight uses DateTimeOffset.MaxValue to approximate “the end of time” and DateTimeOffset.MinValue to approximate “the beginning of time”, so the number of windows is lower in practice.) That was the good news. Now the bad news. Events also have duration. Consider the following simple input: var xs = this.Application                 .DefineEnumerable(() => new[]                     { EdgeEvent.CreateStart(DateTimeOffset.UtcNow, 0) })                 .ToStreamable(AdvanceTimeSettings.IncreasingStartTime); Because the event has no explicit end edge, it lasts until the end of time. So there are lots of non-empty windows if we apply a hopping window to that single event! For this reason, we need to be careful with hopping window queries in StreamInsight. Or we can switch to a custom implementation of hopping windows that doesn’t suffer from this shortcoming. The alternate window implementation produces output only when the input changes. We start by breaking up the timeline into non-overlapping intervals assigned to each window. In figure 1, six hopping windows (“Windows”) are assigned to six intervals (“Assignments”) in the timeline. Next we take input events (“Events”) and alter their lifetimes (“Altered Events”) so that they cover the intervals of the windows they intersect. In figure 1, you can see that the first event e1 intersects windows w1 and w2 so it is adjusted to cover assignments a1 and a2. Finally, we can use snapshot windows (“Snapshots”) to produce output for the hopping windows. Notice however that instead of having six windows generating output, we have only four. The first and second snapshots correspond to the first and second hopping windows. The remaining snapshots however cover two hopping windows each! While in this example we saved only two events, the savings can be more significant when the ratio of event duration to window duration is higher. Figure 1: Timeline The implementation of this strategy is straightforward. We need to set the start times of events to the start time of the interval assigned to the earliest window including the start time. Similarly, we need to modify the end times of events to the end time of the interval assigned to the latest window including the end time. The following snap-to-boundary function that rounds a timestamp value t down to the nearest value t' <= t such that t' is a + np for some integer n will be useful. For convenience, we will represent both DateTime and TimeSpan values using long ticks: static long SnapToBoundary(long t, long a, long p) {     return t - ((t - a) % p) - (t > a ? 0L : p); } How do we find the earliest window including the start time for an event? It’s the window following the last window that does not include the start time assuming that there are no gaps in the windows (i.e. duration < interval), and limitation of this solution. To find the end time of that antecedent window, we need to know the alignment of window ends: long e = a + (d % p); Using the window end alignment, we are finally ready to describe the start time selector: static long AdjustStartTime(long t, long e, long p) {     return SnapToBoundary(t, e, p) + p; } To find the latest window including the end time for an event, we look for the last window start time (non-inclusive): public static long AdjustEndTime(long t, long a, long d, long p) {     return SnapToBoundary(t - 1, a, p) + p + d; } Bringing it together, we can define the translation from events to ‘altered events’ as in Figure 1: public static IQStreamable<T> SnapToWindowIntervals<T>(IQStreamable<T> source, TimeSpan duration, TimeSpan interval, DateTime alignment) {     if (source == null) throw new ArgumentNullException("source");     // reason about DateTime and TimeSpan in ticks     long d = Math.Min(DateTime.MaxValue.Ticks, duration.Ticks);     long p = Math.Min(DateTime.MaxValue.Ticks, Math.Abs(interval.Ticks));     // set alignment to earliest possible window     var a = alignment.ToUniversalTime().Ticks % p;     // verify constraints of this solution     if (d <= 0L) { throw new ArgumentOutOfRangeException("duration"); }     if (p == 0L || p > d) { throw new ArgumentOutOfRangeException("interval"); }     // find the alignment of window ends     long e = a + (d % p);     return source.AlterEventLifetime(         evt => ToDateTime(AdjustStartTime(evt.StartTime.ToUniversalTime().Ticks, e, p)),         evt => ToDateTime(AdjustEndTime(evt.EndTime.ToUniversalTime().Ticks, a, d, p)) -             ToDateTime(AdjustStartTime(evt.StartTime.ToUniversalTime().Ticks, e, p))); } public static DateTime ToDateTime(long ticks) {     // just snap to min or max value rather than under/overflowing     return ticks < DateTime.MinValue.Ticks         ? new DateTime(DateTime.MinValue.Ticks, DateTimeKind.Utc)         : ticks > DateTime.MaxValue.Ticks         ? new DateTime(DateTime.MaxValue.Ticks, DateTimeKind.Utc)         : new DateTime(ticks, DateTimeKind.Utc); } Finally, we can describe our custom hopping window operator: public static IQWindowedStreamable<T> HoppingWindow2<T>(     IQStreamable<T> source,     TimeSpan duration,     TimeSpan interval,     DateTime alignment) {     if (source == null) { throw new ArgumentNullException("source"); }     return SnapToWindowIntervals(source, duration, interval, alignment).SnapshotWindow(); } By switching from HoppingWindow to HoppingWindow2 in the following example, the query returns quickly rather than gobbling resources and ultimately failing! public void Main() {     var start = new DateTimeOffset(new DateTime(2012, 6, 28), TimeSpan.Zero);     var duration = TimeSpan.FromSeconds(5);     var interval = TimeSpan.FromSeconds(2);     var alignment = new DateTime(2012, 3, 15, 12, 0, 0, DateTimeKind.Utc);     var events = this.Application.DefineEnumerable(() => new[]     {         EdgeEvent.CreateStart(start.AddSeconds(0), "e0"),         EdgeEvent.CreateStart(start.AddSeconds(1), "e1"),         EdgeEvent.CreateEnd(start.AddSeconds(1), start.AddSeconds(2), "e1"),         EdgeEvent.CreateStart(start.AddSeconds(3), "e2"),         EdgeEvent.CreateStart(start.AddSeconds(9), "e3"),         EdgeEvent.CreateEnd(start.AddSeconds(3), start.AddSeconds(10), "e2"),         EdgeEvent.CreateEnd(start.AddSeconds(9), start.AddSeconds(10), "e3"),     }).ToStreamable(AdvanceTimeSettings.IncreasingStartTime);     var adjustedEvents = SnapToWindowIntervals(events, duration, interval, alignment);     var query = from win in HoppingWindow2(events, duration, interval, alignment)                 select win.Count();     DisplayResults(adjustedEvents, "Adjusted Events");     DisplayResults(query, "Query"); } As you can see, instead of producing a massive number of windows for the open start edge e0, a single window is emitted from 12:00:15 AM until the end of time: Adjusted Events StartTime EndTime Payload 6/28/2012 12:00:01 AM 12/31/9999 11:59:59 PM e0 6/28/2012 12:00:03 AM 6/28/2012 12:00:07 AM e1 6/28/2012 12:00:05 AM 6/28/2012 12:00:15 AM e2 6/28/2012 12:00:11 AM 6/28/2012 12:00:15 AM e3 Query StartTime EndTime Payload 6/28/2012 12:00:01 AM 6/28/2012 12:00:03 AM 1 6/28/2012 12:00:03 AM 6/28/2012 12:00:05 AM 2 6/28/2012 12:00:05 AM 6/28/2012 12:00:07 AM 3 6/28/2012 12:00:07 AM 6/28/2012 12:00:11 AM 2 6/28/2012 12:00:11 AM 6/28/2012 12:00:15 AM 3 6/28/2012 12:00:15 AM 12/31/9999 11:59:59 PM 1 Regards, The StreamInsight Team

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  • virtual box upgrade

    - by Husni
    I did upgrade virtualbox from 4.1 to 4.2 wheneverver I want to load my win xp vdi, it gives me the following error: "Kernel driver not installed (rc=-1908) The VirtualBox Linux kernel driver (vboxdrv) is either not loaded or there is a permission problem with /dev/vboxdrv. Please reinstall the kernel module by executing '/etc/init.d/vboxdrv setup' as root. If it is available in your distribution, you should install the DKMS package first. This package keeps track of Linux kernel changes and recompiles the vboxdrv kernel module if necessary." I ran the suggested step to reinstall the kernel module, and the log file files is as follow: Makefile:181: * Error: unable to find the sources of your current Linux kernel. Specify KERN_DIR= and run Make again. Stop. Makefile:181: * Error: unable to find the sources of your current Linux kernel. Specify KERN_DIR= and run Make again. Stop. Makefile:181: * Error: unable to find the sources of your current Linux kernel. Specify KERN_DIR= and run Make again. Stop. I still unable to re-run my win virtual XP vdi file. anyone have a clue?

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  • How to Pin Any File to the Start Screen in Windows 8

    - by Taylor Gibb
    By default Windows 8 only allows you to pin a few file types to the Start Screen. Read on to find out how you can change that by editing the registry. How to Pin Any File to the Start Screen in Windows 8 Press the Win + R keyboard combination to open a run box, then type notepad and press enter. When notepad opens, paste the following into the new document: Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\*\shell\pintostartscreen] “MUIVerb”=”@shell32.dll,-51201″ “NeverDefault”=”" “Description”=”@shell32.dll,-51202″ “MultiSelectModel”=”Single” [HKEY_CLASSES_ROOT\*\shell\pintostartscreen\command] “DelegateExecute”=”{470C0EBD-5D73-4d58-9CED-E91E22E23282}” Then click on the File menu item and select save as… Before you go any further, change the Save as type to All Files. Then give your file a name ending in .reg and click Save. PinToStartHack.reg To use the hack, just double click on the .reg file you just created. When you are prompted about whether you want to continue, click Yes. Now you can pin any file to the Start Screen. Undo the Change If you ever wish to undo the change, press the Win + R keyboard combination and type regedit, then press enter. Then drill down into: HKEY_CLASSES_ROOT\*\shell\ Finally delete the pintostartscreen key. That’s all there is to it. How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode

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  • Challenge Ends on Friday!

    - by Yolande Poirier
    This is your last chance to win a JavaOne trip. Submit a project video and code for the IoT Developer Challenge by this Friday, May 30.  12 JavaOne trips will be awarded to 3 professional teams and one student team. Members of two student teams will win laptops and certification training vouchers. Ask your last minute questions on the coaching form or the Challenge forum. They will be answered promptly. Your project video should explain how your project works. Any common video format such as mp4, avi, mov is fine. Your project must use Java Embedded - whether it is Java SE Embedded or ME Embedded - with the hardware of your choice, including any devices, boards and IoT technology. The project will be judged based on the project implementation, innovation and business usefulness. More details on the IoT Developer Challenge website  Just for fun! Here is a video of Vinicius Senger giving a tour of his home lab, and showing his boards and gadgets. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt;

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  • How to shutdown Windows 8 PC without using mouse?

    - by Gopinath
    Windows 8 sports a re-imagined desktop and tablet user interface with touch friendly Metro looks. One of the major changes in Windows 8 for a common users  is the lack of start menu, with which we got friended for more than a decade. On Windows 8 we would be missing it. As there is no start menu in Windows 8, the way you shutdown a Windows 8 computer is a bit different. To shutdown using Mouse, you need to hover on the top right edge of the screen to open the hidden menu,  go to "Settings"  tab -> "Power" -> Then choose for "Shut down", "Sleep" or "Restart".  That’s a lot of Mouse movement work and if you are a power user then you may not like to do that. How about shutting down the PC using Keyboard? Here are the two ways to shutdown the PC using keyboard Keyboard shortcuts With the help of keyboard shortcuts you can navigate to Power options of Windows 8. Press Win + C to bring the Settings Charm and use Arrows and Enter keys to navigate to access Shutdown menu. This is one of the easiest way to shutdown the PC without using Mouse. Run Command If you don’t like to go through the Setting menu, you can use the traditional Run commands. Press Win + R to open Run dialog and enter the command shutdown -s -t 0 to immediately shutdown the PC.

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  • How effectively "sell" a good design in large meetings

    - by User1
    Many times I have witnessed a sad tragedy. Here's what happens: A team design review for a new project. I see a simple design that has quite a few holes. I casually mention the holes and ways to avoid them. The warnings are ignored with comments like "that 'never' happen in real life" Eventually the things that "will 'never' happen" happen An emergency team design review for a broken project. So what do I do? Copping the "I told you so" attitude is not going to win friends and influence people. Sometimes years go by and the comments from step 3 are forgotten anyway. I definitely don't want to be the annoying pest reminding the world of the gotchas. I often sit back and watch the Titanic sail off to Europe. It's frustrating to see bad designs move forward. It's also frustrating that I can't seem to convince others of the pending peril of the current path. I do worst on team meetings where everyone has different ways of understanding different terms. Also, egos tend to win of reason and thought. I'm looking for good tactics to convince groups people to use some new and complicated ideas.

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  • Downclock CPU reaching critical temperature

    - by Draga
    I have an HP tx1250 laptop. It always had serious overheating problems and although usually it runs fine I'm now running a continuous test for my dissertation, this brings the CPU temp close to the critical and from time to time the computer shutdown for reaching it (checked the log). I use to have the same problem on Win XP but I noticed Win Vista and 7 downclock the CPU when is necessary to cool it down so I was thinking if the same is possible on Ubuntu 12. The only program I've found that may do the job is computer temp ( http://computertemp.berlios.de/ ) but it doesn't seems to work under Ubuntu 12. The inside of the laptop is fairly clean, the thermal paste is quite recent, I'm keeping it lifted from the desk and judjung by the sound of the fan that's running fine as well. The pc in now running between 78 and 91 degrees C but about once a day it shut down for reaching 95. I need the results of the test it's running pretty soon so it's important that it runs non-stop. I've though to set the maximum clock of the CPU to slightly less the maximum but then these tests I'm running would take much more time. Thanks! PS: first and last HP laptop for me.

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  • Ubuntu 12.04 wireless disabled even though the direct connectin (thru modem) is working fine

    - by user90841
    Need help with my newly installed Ubuntu 12.04 system (dual booting along with Win 7), even thoguh I can use internet using the modem and directly plugging it, the wireless network is disabled and it says firmware missing. I tried the following options: 1) checking to see if the wireless is disabled using the hot keys (F2 or Ctrl+F2, Fn + F2 keys), the wireless is working fine in Win 7 but not in Ubuntu. 2) I am able directly plug the laptop with the modem and able connect to Internet using Ubuntu. 3) From the top right hand menu bar, te Wireless networks options say "device not ready (firmware missing) and the Enable Wireless checkbox is checked. 4) tried the command "rfkill list" , it shows all are NOT blocked. 0: phy0: Wireless LAN soft blocked:no Hard blocked: no 1: dell-wifi: Wireless LAN soft blocked:no Hard blocked: no 2: dell-bluetooth: BlueTooth soft blocked:no Hard blocked: no 3: hci0 Bluetooth soft blocked:no Hard blocked: no 5) ifconfig command shows eth0 and lo (lcoalhost) up and running but the wlan0 option is not available to show unless I type ifconfig -a, when it shows wlan0 but its down. 6) The command lspci -vvnn | grep 14e4 shows 04:00.0 network Controller [0280]: Broadcom Corp BCM4312 802.11b/g LP-PHY [14e4:4315] {rev 01) 08:00.0 Ethernet Controller [0200]: Broadcom Corp Netlink BCM5784M Gigabit Ethernet PCIe [1434:1698] {rev 10) 7) The file /var/lib/NetworkManager/NetworkManager.state shows all options are true (networking enabled, wireless enabled, wwlanenabled and wimaxenabled all options are set to true). 8) 'additional drivers' in your Dash and/or Preferences do not bring up anything at all. 9) output for lshw -C network shows *-network DISABLED description : Wireless interface physical id: 4 logical name: wlan0 serial: 78:e4_00"43:b6:ab capabilities: ethernet physical wireless Configuration: broadcast=yes driver=b43 driverversion=3.2.0.29-generic-pae firmware=N/A link=no multicast= yes wireless=IEEE 802.11bg

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  • Is it OK to create all primary partitions.?

    - by james
    I have a 320GB hard disk. I only use either ubuntu or kubuntu (12.04 for now). I don't want to use windows or any other dual boot os. And i need only 3 partitions on my hard disk. One for the OS and remaining two for data storage. I don't want to create swap also. Now can i create all primary partitions on the hard disk. Are there any disadvantages in doing so. If all the partitions are primary i think i can easily resize partitions in future. On second thought i have the idea of using seperate partition for /home. Is it good practice . If i have to do this, i will create 4 partitions all primary. In any case i don't want to create more than 4 partitions . And i know the limit will be 4. So is it safe to create all 3 or 4 primary partitions. Pls suggest me, What are the good practices . (previously i used win-xp and win-7 on dual boot with 2 primary partitions and that bugged me somehow i don't remember. Since then i felt there should be only one primary partition in a hard disk.) EDIT 1 : Now i will use four partitions in the sequence - / , /home , /for-data , /swap . I have another question. Does a partition need continuous blocks on the disk. I mean if i want to resize partitions later, can i add space from sda3 to sda1. Is it possible and is it safe to do ?

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  • A Disk Read Error Occured. Press CTRL+ALT+DEL to restart

    - by darroosh
    I'm new to linux world. Just downloaded ubuntu and installed it alongside with windows 7 . In grub when I choose ubuntu, it opens with no problem, but when I try to open windows 7, this message appears: A Disk Read Error Occured. Press CTRL+ALT+DEL to restart. I googled for that problem which directed me to download a boot repair tool, when I choose : advanced options / retore MBR --> apply, then restart computer , It boot to win 7 without loading the grub menu. then I opened the live ubuntu from a USB, launched the "boot repair" again, choose : recommended repair , then restart, It returns to the first problem , grub menu appear, from which I can choose only ubuntu , but win 7 show this msg again : A Disk Read Error Occured. Press CTRL+ALT+DEL to restart. I repeated more and more with the same results ... What should I do? I created a boot info summary using the "boot repair tool" if this can help , it's in this URL.

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  • Metro: Creating an IndexedDbDataSource for WinJS

    - by Stephen.Walther
    The goal of this blog entry is to describe how you can create custom data sources which you can use with the controls in the WinJS library. In particular, I explain how you can create an IndexedDbDataSource which you can use to store and retrieve data from an IndexedDB database. If you want to skip ahead, and ignore all of the fascinating content in-between, I’ve included the complete code for the IndexedDbDataSource at the very bottom of this blog entry. What is IndexedDB? IndexedDB is a database in the browser. You can use the IndexedDB API with all modern browsers including Firefox, Chrome, and Internet Explorer 10. And, of course, you can use IndexedDB with Metro style apps written with JavaScript. If you need to persist data in a Metro style app written with JavaScript then IndexedDB is a good option. Each Metro app can only interact with its own IndexedDB databases. And, IndexedDB provides you with transactions, indices, and cursors – the elements of any modern database. An IndexedDB database might be different than the type of database that you normally use. An IndexedDB database is an object-oriented database and not a relational database. Instead of storing data in tables, you store data in object stores. You store JavaScript objects in an IndexedDB object store. You create new IndexedDB object stores by handling the upgradeneeded event when you attempt to open a connection to an IndexedDB database. For example, here’s how you would both open a connection to an existing database named TasksDB and create the TasksDB database when it does not already exist: var reqOpen = window.indexedDB.open(“TasksDB”, 2); reqOpen.onupgradeneeded = function (evt) { var newDB = evt.target.result; newDB.createObjectStore("tasks", { keyPath: "id", autoIncrement: true }); }; reqOpen.onsuccess = function () { var db = reqOpen.result; // Do something with db }; When you call window.indexedDB.open(), and the database does not already exist, then the upgradeneeded event is raised. In the code above, the upgradeneeded handler creates a new object store named tasks. The new object store has an auto-increment column named id which acts as the primary key column. If the database already exists with the right version, and you call window.indexedDB.open(), then the success event is raised. At that point, you have an open connection to the existing database and you can start doing something with the database. You use asynchronous methods to interact with an IndexedDB database. For example, the following code illustrates how you would add a new object to the tasks object store: var transaction = db.transaction(“tasks”, “readwrite”); var reqAdd = transaction.objectStore(“tasks”).add({ name: “Feed the dog” }); reqAdd.onsuccess = function() { // Tasks added successfully }; The code above creates a new database transaction, adds a new task to the tasks object store, and handles the success event. If the new task gets added successfully then the success event is raised. Creating a WinJS IndexedDbDataSource The most powerful control in the WinJS library is the ListView control. This is the control that you use to display a collection of items. If you want to display data with a ListView control, you need to bind the control to a data source. The WinJS library includes two objects which you can use as a data source: the List object and the StorageDataSource object. The List object enables you to represent a JavaScript array as a data source and the StorageDataSource enables you to represent the file system as a data source. If you want to bind an IndexedDB database to a ListView then you have a choice. You can either dump the items from the IndexedDB database into a List object or you can create a custom data source. I explored the first approach in a previous blog entry. In this blog entry, I explain how you can create a custom IndexedDB data source. Implementing the IListDataSource Interface You create a custom data source by implementing the IListDataSource interface. This interface contains the contract for the methods which the ListView needs to interact with a data source. The easiest way to implement the IListDataSource interface is to derive a new object from the base VirtualizedDataSource object. The VirtualizedDataSource object requires a data adapter which implements the IListDataAdapter interface. Yes, because of the number of objects involved, this is a little confusing. Your code ends up looking something like this: var IndexedDbDataSource = WinJS.Class.derive( WinJS.UI.VirtualizedDataSource, function (dbName, dbVersion, objectStoreName, upgrade, error) { this._adapter = new IndexedDbDataAdapter(dbName, dbVersion, objectStoreName, upgrade, error); this._baseDataSourceConstructor(this._adapter); }, { nuke: function () { this._adapter.nuke(); }, remove: function (key) { this._adapter.removeInternal(key); } } ); The code above is used to create a new class named IndexedDbDataSource which derives from the base VirtualizedDataSource class. In the constructor for the new class, the base class _baseDataSourceConstructor() method is called. A data adapter is passed to the _baseDataSourceConstructor() method. The code above creates a new method exposed by the IndexedDbDataSource named nuke(). The nuke() method deletes all of the objects from an object store. The code above also overrides a method named remove(). Our derived remove() method accepts any type of key and removes the matching item from the object store. Almost all of the work of creating a custom data source goes into building the data adapter class. The data adapter class implements the IListDataAdapter interface which contains the following methods: · change() · getCount() · insertAfter() · insertAtEnd() · insertAtStart() · insertBefore() · itemsFromDescription() · itemsFromEnd() · itemsFromIndex() · itemsFromKey() · itemsFromStart() · itemSignature() · moveAfter() · moveBefore() · moveToEnd() · moveToStart() · remove() · setNotificationHandler() · compareByIdentity Fortunately, you are not required to implement all of these methods. You only need to implement the methods that you actually need. In the case of the IndexedDbDataSource, I implemented the getCount(), itemsFromIndex(), insertAtEnd(), and remove() methods. If you are creating a read-only data source then you really only need to implement the getCount() and itemsFromIndex() methods. Implementing the getCount() Method The getCount() method returns the total number of items from the data source. So, if you are storing 10,000 items in an object store then this method would return the value 10,000. Here’s how I implemented the getCount() method: getCount: function () { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore().then(function (store) { var reqCount = store.count(); reqCount.onerror = that._error; reqCount.onsuccess = function (evt) { complete(evt.target.result); }; }); }); } The first thing that you should notice is that the getCount() method returns a WinJS promise. This is a requirement. The getCount() method is asynchronous which is a good thing because all of the IndexedDB methods (at least the methods implemented in current browsers) are also asynchronous. The code above retrieves an object store and then uses the IndexedDB count() method to get a count of the items in the object store. The value is returned from the promise by calling complete(). Implementing the itemsFromIndex method When a ListView displays its items, it calls the itemsFromIndex() method. By default, it calls this method multiple times to get different ranges of items. Three parameters are passed to the itemsFromIndex() method: the requestIndex, countBefore, and countAfter parameters. The requestIndex indicates the index of the item from the database to show. The countBefore and countAfter parameters represent hints. These are integer values which represent the number of items before and after the requestIndex to retrieve. Again, these are only hints and you can return as many items before and after the request index as you please. Here’s how I implemented the itemsFromIndex method: itemsFromIndex: function (requestIndex, countBefore, countAfter) { var that = this; return new WinJS.Promise(function (complete, error) { that.getCount().then(function (count) { if (requestIndex >= count) { return WinJS.Promise.wrapError(new WinJS.ErrorFromName(WinJS.UI.FetchError.doesNotExist)); } var startIndex = Math.max(0, requestIndex - countBefore); var endIndex = Math.min(count, requestIndex + countAfter + 1); that._getObjectStore().then(function (store) { var index = 0; var items = []; var req = store.openCursor(); req.onerror = that._error; req.onsuccess = function (evt) { var cursor = evt.target.result; if (index < startIndex) { index = startIndex; cursor.advance(startIndex); return; } if (cursor && index < endIndex) { index++; items.push({ key: cursor.value[store.keyPath].toString(), data: cursor.value }); cursor.continue(); return; } results = { items: items, offset: requestIndex - startIndex, totalCount: count }; complete(results); }; }); }); }); } In the code above, a cursor is used to iterate through the objects in an object store. You fetch the next item in the cursor by calling either the cursor.continue() or cursor.advance() method. The continue() method moves forward by one object and the advance() method moves forward a specified number of objects. Each time you call continue() or advance(), the success event is raised again. If the cursor is null then you know that you have reached the end of the cursor and you can return the results. Some things to be careful about here. First, the return value from the itemsFromIndex() method must implement the IFetchResult interface. In particular, you must return an object which has an items, offset, and totalCount property. Second, each item in the items array must implement the IListItem interface. Each item should have a key and a data property. Implementing the insertAtEnd() Method When creating the IndexedDbDataSource, I wanted to go beyond creating a simple read-only data source and support inserting and deleting objects. If you want to support adding new items with your data source then you need to implement the insertAtEnd() method. Here’s how I implemented the insertAtEnd() method for the IndexedDbDataSource: insertAtEnd:function(unused, data) { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore("readwrite").done(function(store) { var reqAdd = store.add(data); reqAdd.onerror = that._error; reqAdd.onsuccess = function (evt) { var reqGet = store.get(evt.target.result); reqGet.onerror = that._error; reqGet.onsuccess = function (evt) { var newItem = { key:evt.target.result[store.keyPath].toString(), data:evt.target.result } complete(newItem); }; }; }); }); } When implementing the insertAtEnd() method, you need to be careful to return an object which implements the IItem interface. In particular, you should return an object that has a key and a data property. The key must be a string and it uniquely represents the new item added to the data source. The value of the data property represents the new item itself. Implementing the remove() Method Finally, you use the remove() method to remove an item from the data source. You call the remove() method with the key of the item which you want to remove. Implementing the remove() method in the case of the IndexedDbDataSource was a little tricky. The problem is that an IndexedDB object store uses an integer key and the VirtualizedDataSource requires a string key. For that reason, I needed to override the remove() method in the derived IndexedDbDataSource class like this: var IndexedDbDataSource = WinJS.Class.derive( WinJS.UI.VirtualizedDataSource, function (dbName, dbVersion, objectStoreName, upgrade, error) { this._adapter = new IndexedDbDataAdapter(dbName, dbVersion, objectStoreName, upgrade, error); this._baseDataSourceConstructor(this._adapter); }, { nuke: function () { this._adapter.nuke(); }, remove: function (key) { this._adapter.removeInternal(key); } } ); When you call remove(), you end up calling a method of the IndexedDbDataAdapter named removeInternal() . Here’s what the removeInternal() method looks like: setNotificationHandler: function (notificationHandler) { this._notificationHandler = notificationHandler; }, removeInternal: function(key) { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore("readwrite").done(function (store) { var reqDelete = store.delete (key); reqDelete.onerror = that._error; reqDelete.onsuccess = function (evt) { that._notificationHandler.removed(key.toString()); complete(); }; }); }); } The removeInternal() method calls the IndexedDB delete() method to delete an item from the object store. If the item is deleted successfully then the _notificationHandler.remove() method is called. Because we are not implementing the standard IListDataAdapter remove() method, we need to notify the data source (and the ListView control bound to the data source) that an item has been removed. The way that you notify the data source is by calling the _notificationHandler.remove() method. Notice that we get the _notificationHandler in the code above by implementing another method in the IListDataAdapter interface: the setNotificationHandler() method. You can raise the following types of notifications using the _notificationHandler: · beginNotifications() · changed() · endNotifications() · inserted() · invalidateAll() · moved() · removed() · reload() These methods are all part of the IListDataNotificationHandler interface in the WinJS library. Implementing the nuke() Method I wanted to implement a method which would remove all of the items from an object store. Therefore, I created a method named nuke() which calls the IndexedDB clear() method: nuke: function () { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore("readwrite").done(function (store) { var reqClear = store.clear(); reqClear.onerror = that._error; reqClear.onsuccess = function (evt) { that._notificationHandler.reload(); complete(); }; }); }); } Notice that the nuke() method calls the _notificationHandler.reload() method to notify the ListView to reload all of the items from its data source. Because we are implementing a custom method here, we need to use the _notificationHandler to send an update. Using the IndexedDbDataSource To illustrate how you can use the IndexedDbDataSource, I created a simple task list app. You can add new tasks, delete existing tasks, and nuke all of the tasks. You delete an item by selecting an item (swipe or right-click) and clicking the Delete button. Here’s the HTML page which contains the ListView, the form for adding new tasks, and the buttons for deleting and nuking tasks: <!DOCTYPE html> <html> <head> <meta charset="utf-8" /> <title>DataSources</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.1.0.RC/css/ui-dark.css" rel="stylesheet" /> <script src="//Microsoft.WinJS.1.0.RC/js/base.js"></script> <script src="//Microsoft.WinJS.1.0.RC/js/ui.js"></script> <!-- DataSources references --> <link href="indexedDb.css" rel="stylesheet" /> <script type="text/javascript" src="indexedDbDataSource.js"></script> <script src="indexedDb.js"></script> </head> <body> <div id="tmplTask" data-win-control="WinJS.Binding.Template"> <div class="taskItem"> Id: <span data-win-bind="innerText:id"></span> <br /><br /> Name: <span data-win-bind="innerText:name"></span> </div> </div> <div id="lvTasks" data-win-control="WinJS.UI.ListView" data-win-options="{ itemTemplate: select('#tmplTask'), selectionMode: 'single' }"></div> <form id="frmAdd"> <fieldset> <legend>Add Task</legend> <label>New Task</label> <input id="inputTaskName" required /> <button>Add</button> </fieldset> </form> <button id="btnNuke">Nuke</button> <button id="btnDelete">Delete</button> </body> </html> And here is the JavaScript code for the TaskList app: /// <reference path="//Microsoft.WinJS.1.0.RC/js/base.js" /> /// <reference path="//Microsoft.WinJS.1.0.RC/js/ui.js" /> function init() { WinJS.UI.processAll().done(function () { var lvTasks = document.getElementById("lvTasks").winControl; // Bind the ListView to its data source var tasksDataSource = new DataSources.IndexedDbDataSource("TasksDB", 1, "tasks", upgrade); lvTasks.itemDataSource = tasksDataSource; // Wire-up Add, Delete, Nuke buttons document.getElementById("frmAdd").addEventListener("submit", function (evt) { evt.preventDefault(); tasksDataSource.beginEdits(); tasksDataSource.insertAtEnd(null, { name: document.getElementById("inputTaskName").value }).done(function (newItem) { tasksDataSource.endEdits(); document.getElementById("frmAdd").reset(); lvTasks.ensureVisible(newItem.index); }); }); document.getElementById("btnDelete").addEventListener("click", function () { if (lvTasks.selection.count() == 1) { lvTasks.selection.getItems().done(function (items) { tasksDataSource.remove(items[0].data.id); }); } }); document.getElementById("btnNuke").addEventListener("click", function () { tasksDataSource.nuke(); }); // This method is called to initialize the IndexedDb database function upgrade(evt) { var newDB = evt.target.result; newDB.createObjectStore("tasks", { keyPath: "id", autoIncrement: true }); } }); } document.addEventListener("DOMContentLoaded", init); The IndexedDbDataSource is created and bound to the ListView control with the following two lines of code: var tasksDataSource = new DataSources.IndexedDbDataSource("TasksDB", 1, "tasks", upgrade); lvTasks.itemDataSource = tasksDataSource; The IndexedDbDataSource is created with four parameters: the name of the database to create, the version of the database to create, the name of the object store to create, and a function which contains code to initialize the new database. The upgrade function creates a new object store named tasks with an auto-increment property named id: function upgrade(evt) { var newDB = evt.target.result; newDB.createObjectStore("tasks", { keyPath: "id", autoIncrement: true }); } The Complete Code for the IndexedDbDataSource Here’s the complete code for the IndexedDbDataSource: (function () { /************************************************ * The IndexedDBDataAdapter enables you to work * with a HTML5 IndexedDB database. *************************************************/ var IndexedDbDataAdapter = WinJS.Class.define( function (dbName, dbVersion, objectStoreName, upgrade, error) { this._dbName = dbName; // database name this._dbVersion = dbVersion; // database version this._objectStoreName = objectStoreName; // object store name this._upgrade = upgrade; // database upgrade script this._error = error || function (evt) { console.log(evt.message); }; }, { /******************************************* * IListDataAdapter Interface Methods ********************************************/ getCount: function () { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore().then(function (store) { var reqCount = store.count(); reqCount.onerror = that._error; reqCount.onsuccess = function (evt) { complete(evt.target.result); }; }); }); }, itemsFromIndex: function (requestIndex, countBefore, countAfter) { var that = this; return new WinJS.Promise(function (complete, error) { that.getCount().then(function (count) { if (requestIndex >= count) { return WinJS.Promise.wrapError(new WinJS.ErrorFromName(WinJS.UI.FetchError.doesNotExist)); } var startIndex = Math.max(0, requestIndex - countBefore); var endIndex = Math.min(count, requestIndex + countAfter + 1); that._getObjectStore().then(function (store) { var index = 0; var items = []; var req = store.openCursor(); req.onerror = that._error; req.onsuccess = function (evt) { var cursor = evt.target.result; if (index < startIndex) { index = startIndex; cursor.advance(startIndex); return; } if (cursor && index < endIndex) { index++; items.push({ key: cursor.value[store.keyPath].toString(), data: cursor.value }); cursor.continue(); return; } results = { items: items, offset: requestIndex - startIndex, totalCount: count }; complete(results); }; }); }); }); }, insertAtEnd:function(unused, data) { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore("readwrite").done(function(store) { var reqAdd = store.add(data); reqAdd.onerror = that._error; reqAdd.onsuccess = function (evt) { var reqGet = store.get(evt.target.result); reqGet.onerror = that._error; reqGet.onsuccess = function (evt) { var newItem = { key:evt.target.result[store.keyPath].toString(), data:evt.target.result } complete(newItem); }; }; }); }); }, setNotificationHandler: function (notificationHandler) { this._notificationHandler = notificationHandler; }, /***************************************** * IndexedDbDataSource Method ******************************************/ removeInternal: function(key) { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore("readwrite").done(function (store) { var reqDelete = store.delete (key); reqDelete.onerror = that._error; reqDelete.onsuccess = function (evt) { that._notificationHandler.removed(key.toString()); complete(); }; }); }); }, nuke: function () { var that = this; return new WinJS.Promise(function (complete, error) { that._getObjectStore("readwrite").done(function (store) { var reqClear = store.clear(); reqClear.onerror = that._error; reqClear.onsuccess = function (evt) { that._notificationHandler.reload(); complete(); }; }); }); }, /******************************************* * Private Methods ********************************************/ _ensureDbOpen: function () { var that = this; // Try to get cached Db if (that._cachedDb) { return WinJS.Promise.wrap(that._cachedDb); } // Otherwise, open the database return new WinJS.Promise(function (complete, error, progress) { var reqOpen = window.indexedDB.open(that._dbName, that._dbVersion); reqOpen.onerror = function (evt) { error(); }; reqOpen.onupgradeneeded = function (evt) { that._upgrade(evt); that._notificationHandler.invalidateAll(); }; reqOpen.onsuccess = function () { that._cachedDb = reqOpen.result; complete(that._cachedDb); }; }); }, _getObjectStore: function (type) { type = type || "readonly"; var that = this; return new WinJS.Promise(function (complete, error) { that._ensureDbOpen().then(function (db) { var transaction = db.transaction(that._objectStoreName, type); complete(transaction.objectStore(that._objectStoreName)); }); }); }, _get: function (key) { return new WinJS.Promise(function (complete, error) { that._getObjectStore().done(function (store) { var reqGet = store.get(key); reqGet.onerror = that._error; reqGet.onsuccess = function (item) { complete(item); }; }); }); } } ); var IndexedDbDataSource = WinJS.Class.derive( WinJS.UI.VirtualizedDataSource, function (dbName, dbVersion, objectStoreName, upgrade, error) { this._adapter = new IndexedDbDataAdapter(dbName, dbVersion, objectStoreName, upgrade, error); this._baseDataSourceConstructor(this._adapter); }, { nuke: function () { this._adapter.nuke(); }, remove: function (key) { this._adapter.removeInternal(key); } } ); WinJS.Namespace.define("DataSources", { IndexedDbDataSource: IndexedDbDataSource }); })(); Summary In this blog post, I provided an overview of how you can create a new data source which you can use with the WinJS library. I described how you can create an IndexedDbDataSource which you can use to bind a ListView control to an IndexedDB database. While describing how you can create a custom data source, I explained how you can implement the IListDataAdapter interface. You also learned how to raise notifications — such as a removed or invalidateAll notification — by taking advantage of the methods of the IListDataNotificationHandler interface.

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  • Review of ComponentOne Silverlight Controls (Free License Giveaway).

    - by mbcrump
    ComponentOne has several great products that target Silverlight Developers. One of them is their Silverlight Controls and the other is the XAP Optimizer. I decided that I would check out the controls and Xap Optimizer and feature them on my blog. After talking with ComponentOne, they agreed to take part in my Monthly Silverlight giveaway. The details are listed below: ----------------------------------------------------------------------------------------------------------------------------------------------------------- Win a FREE developer’s license of ComponentOne Silverlight Controls + XAP Optimizer! (the winner also gets a license to Silverlight Spy) Random winner will be announced on March 1st, 2011! To be entered into the contest do the following things: Subscribe to my feed. Leave a comment below with a valid email account (I WILL NOT share this info with anyone.) Retweet the following : I just entered to win free #Silverlight controls from @mbcrump and @ComponentOne http://mcrump.me/fTSmB8 ! Don’t change the URL because this will allow me to track the users that Tweet this page. Don’t forget to visit ComponentOne because they made this possible. MichaelCrump.Net provides Silverlight Giveaways every month. You can also see the latest giveaway by bookmarking http://giveaways.michaelcrump.net . ---------------------------------------------------------------------------------------------------------------------------------------------------------- Before we get started with the Silverlight Controls, here is a couple of links to bookmark: The Live Demos of the Silverlight Controls is located here. The XAP Optimizer page is here. One thing that I liked about the help documentation is that you can grab a PDF that only contains documentation for that control. This allows you to get the information you need without going through several hundred pages. You can also download the full documentation from their site.  ComponentOne Silverlight Controls I recently built a hobby project and decided to use ComponentOne Silverlight Controls. The main reason for this is that the controls are heavily documented, they look great and getting help was just a tweet or forum click away. So, the first question that you may ask is, “What is included?” Here is the official list below. I wanted to show several of the controls that I think developers will use the most. 1) ComponentOne’s Image Control – Display animated GIF images on your Silverlight pages as you would in traditional Web apps. Add attractive visuals with minimal effort. 2) HTML Host - Render HTML and arbitrary URI content from within Silverlight. 3) Chart3D - Create 3D surface charts with options for contour levels, zones, a chart legend and more. 4) PDFViewer - View PDF files in Silverlight! That is just a fraction of the controls available. If you want to check out several of them in a “real” application then check out my Silverlight page at http://michaelcrump.info. This brings me to the second part of the giveaway. XAP Optimizer – Is designed to reduce the size of your XAP File. It also includes built-in obfuscation and signing. With my personal project, I decided to use the XAP Optimizer by ComponentOne. It was so easy to use. You basically give it your .XAP file and it provides an output file. If you prefer to prune unused references manually then you can prune your XAP file manually by selecting the option below. I went ahead and added Obfuscation just to try it out and it worked great. You may notice from the screenshot below that I only obfuscated assemblies that I built. The other dlls anyone can grab off the net so we have no reason to obfuscate them. You also have the option to automatically sign your .xap with the SN.exe tool. So how did it turn out? Well, I reduced my XAP size from 2.4 to 1.8 with simply a click of a button. I added obfuscation with a click of a button: Screenshot of no obfuscation on my XAP File   Screenshot of obfuscation on my XAP File with XAP Optimizer.   So, with 2 button clicks, I reduce my XAP file and obfuscated my assembly. What else can you want? Well, they provide a nice HTML report that gives you an optimization summary. So what if you don’t want to launch this tool every time you deploy a Silverlight application? Well the official documentation provided a way to do it in your built event in Visual Studio. Click the Build Events tab on the left side of the Properties window. Enter the following command in the Post-build event command line: $Program Files\ComponentOne\XapOptimizer\XapOptimizer.exe /cmd /p:$(ProjectDir)$(ProjectName).xoproj In the end, this is a great product. I love code that I don’t have to write and utilities that just work. ComponentOne delivers with both the Silverlight Controls and the XAP Optimizer. Don’t forget to leave a comment below in order to win a set of the controls! Subscribe to my feed

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  • openGL migration from SFML to glut, vertices arrays or display lists are not displayed

    - by user3714670
    Due to using quad buffered stereo 3D (which i have not included yet), i need to migrate my openGL program from a SFML window to a glut window. With SFML my vertices and display list were properly displayed, now with glut my window is blank white (or another color depending on the way i clear it). Here is the code to initialise the window : int type; int stereoMode = 0; if ( stereoMode == 0 ) type = GLUT_DOUBLE | GLUT_RGB | GLUT_DEPTH; else type = GLUT_DOUBLE | GLUT_RGB | GLUT_DEPTH | GLUT_STEREO; glutInitDisplayMode(type); int argc = 0; char *argv = ""; glewExperimental = GL_TRUE; glutInit(&argc, &argv); bool fullscreen = false; glutInitWindowSize(width,height); int win = glutCreateWindow(title.c_str()); glutSetWindow(win); assert(win != 0); if ( fullscreen ) { glutFullScreen(); width = glutGet(GLUT_SCREEN_WIDTH); height = glutGet(GLUT_SCREEN_HEIGHT); } GLenum err = glewInit(); if (GLEW_OK != err) { fprintf(stderr, "Error: %s\n", glewGetErrorString(err)); } glutDisplayFunc(loop_function); This is the only code i had to change for now, but here is the code i used with sfml and displayed my objects in the loop, if i change the value of glClearColor, the window's background does change color : glClear(GL_COLOR_BUFFER_BIT | GL_DEPTH_BUFFER_BIT); glClearColor(255.0f, 255.0f, 255.0f, 0.0f); glLoadIdentity(); sf::Time elapsed_time = clock.getElapsedTime(); clock.restart(); camera->animate(elapsed_time.asMilliseconds()); camera->look(); for (auto i = objects->cbegin(); i != objects->cend(); ++i) (*i)->draw(camera); glutSwapBuffers(); Is there any other changes i should have done switching to glut ? that would be great if someone could enlighten me on the subject. In addition to that, i found out that adding too many objects (that were well handled before with SFML), openGL gives error 1285: out of memory. Maybe this is related. EDIT : Here is the code i use to draw each object, maybe it is the problem : GLuint LightID = glGetUniformLocation(this->shaderProgram, "LightPosition_worldspace"); if(LightID ==-1) cout << "LightID not found ..." << endl; GLuint MaterialAmbientID = glGetUniformLocation(this->shaderProgram, "MaterialAmbient"); if(LightID ==-1) cout << "LightID not found ..." << endl; GLuint MaterialSpecularID = glGetUniformLocation(this->shaderProgram, "MaterialSpecular"); if(LightID ==-1) cout << "LightID not found ..." << endl; glm::vec3 lightPos = glm::vec3(0,150,150); glUniform3f(LightID, lightPos.x, lightPos.y, lightPos.z); glUniform3f(MaterialAmbientID, MaterialAmbient.x, MaterialAmbient.y, MaterialAmbient.z); glUniform3f(MaterialSpecularID, MaterialSpecular.x, MaterialSpecular.y, MaterialSpecular.z); // Get a handle for our "myTextureSampler" uniform GLuint TextureID = glGetUniformLocation(shaderProgram, "myTextureSampler"); if(!TextureID) cout << "TextureID not found ..." << endl; glActiveTexture(GL_TEXTURE0); sf::Texture::bind(texture); glUniform1i(TextureID, 0); // 2nd attribute buffer : UVs GLuint vertexUVID = glGetAttribLocation(shaderProgram, "color"); if(vertexUVID==-1) cout << "vertexUVID not found ..." << endl; glEnableVertexAttribArray(vertexUVID); glBindBuffer(GL_ARRAY_BUFFER, color_array_buffer); glVertexAttribPointer(vertexUVID, 2, GL_FLOAT, GL_FALSE, 0, 0); GLuint vertexNormal_modelspaceID = glGetAttribLocation(shaderProgram, "normal"); if(!vertexNormal_modelspaceID) cout << "vertexNormal_modelspaceID not found ..." << endl; glEnableVertexAttribArray(vertexNormal_modelspaceID); glBindBuffer(GL_ARRAY_BUFFER, normal_array_buffer); glVertexAttribPointer(vertexNormal_modelspaceID, 3, GL_FLOAT, GL_FALSE, 0, 0 ); GLint posAttrib; posAttrib = glGetAttribLocation(shaderProgram, "position"); if(!posAttrib) cout << "posAttrib not found ..." << endl; glEnableVertexAttribArray(posAttrib); glBindBuffer(GL_ARRAY_BUFFER, position_array_buffer); glVertexAttribPointer(posAttrib, 3, GL_FLOAT, GL_FALSE, 0, 0); glBindBuffer(GL_ELEMENT_ARRAY_BUFFER, elements_array_buffer); glDrawElements(GL_TRIANGLES, indices.size(), GL_UNSIGNED_INT, 0); GLuint error; while ((error = glGetError()) != GL_NO_ERROR) { cerr << "OpenGL error: " << error << endl; } disableShaders();

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Undeclared Scope in Rock Paper Scissors Simple Game

    - by Rianelle
    #include <iostream> #include <string> #include <cstdlib> #include <ctime> using namespace std; bool win; int winnings; int draws; int loses; string comChoice; string playerChoice; void winGame () { cout << "You won! Play again?" <<endl; cout << "Type y/n" <<endl; char x; cin >> x; if (x == 'y') { beginGame(); } else if ('n'){ cout << "Game Stopped." <<endl; cout << "Number of Draws: " <<draws << endl; cout << "Number of Loses: " <<loses << endl; cout << "Number of Wins: " << winnings << endl; win = true; } } void drawGame (){ ++draws; cout << "Draw! Try again" << endl; return; } void lose () { cout << "You lose! Try again?" <<endl; cout << "Type y/n" <<endl; char feedback; cin >> feedback; if (feedback == 'y') { beginGame(); } else if ('n'){ cout << "Game Stopped." <<endl; cout << "Number of Draws: " <<draws << endl; cout << "Number of Loses: " <<loses << endl; cout << "Number of Wins: " << winnings << endl; } } void beginGame() { cout << "Welcome to the Rock, Paper and Scissors Game!" <<endl; cout << "Let's begin. Type <rock, paper, scissors> for your choice!" <<endl; cin >> playerChoice; srand(time(0)); int randomizer = 1+(rand()%3); if (randomizer == 1) comChoice = "rock"; if (randomizer == 2) comChoice = "paper"; if (randomizer == 3) comChoice = "scissors"; do { if (playerChoice == comChoice) { drawGame(); } if (playerChoice == "rock" && comChoice == "paper") ++loses; lose(); if (playerChoice == "rock" && comChoice == "scissors") ++winnings; winGame(); if (playerChoice == "paper" && comChoice == "rock") ++winnings; winGame(); if (playerChoice == "paper" && comChoice == "scissors") ++loses; lose(); if (playerChoice == "scissors" && comChoice == "rock") ++loses; lose(); if (playerChoice == "scissors" && comChoice == "paper") ++winnings; winGame(); }while (win != true); } int main () { beginGame(); return 0; }

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  • Problems with Castle DynamicProxy2 on .Net 3.5 SP1 on Win2003 Server

    - by Andrea Balducci
    I've an mvc + nh asp.net application. On my dev machine (win 7 Ent) all works fine, if deployed on a Win 2k3 (tried 2 different vm and one phisical machine) I got the following error.. anyone can help? Cannot explain this issue (tried the same build, so i think it'a machine configuration issue).. Derived method 'set_ID' in type 'CustomerProxy75950979a2a048e889584c21696f7f1b' from assembly 'DynamicProxyGenAssembly2, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' cannot reduce access [TypeLoadException: Derived method 'set_ID' in type 'CustomerProxy75950979a2a048e889584c21696f7f1b' from assembly 'DynamicProxyGenAssembly2, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' cannot reduce access.] System.Reflection.Emit.TypeBuilder._TermCreateClass(Int32 handle, Module module) +0 System.Reflection.Emit.TypeBuilder.CreateTypeNoLock() +915 System.Reflection.Emit.TypeBuilder.CreateType() +108 Castle.DynamicProxy.Generators.Emitters.AbstractTypeEmitter.BuildType() +48 Castle.DynamicProxy.Generators.ClassProxyGenerator.GenerateCode(Type[] interfaces, ProxyGenerationOptions options) +3821 Castle.DynamicProxy.DefaultProxyBuilder.CreateClassProxy(Type classToProxy, Type[] additionalInterfacesToProxy, ProxyGenerationOptions options) +84 Castle.DynamicProxy.ProxyGenerator.CreateClassProxy(Type classToProxy, Type[] additionalInterfacesToProxy, ProxyGenerationOptions options, Object[] constructorArguments, IInterceptor[] interceptors) +92 Castle.DynamicProxy.ProxyGenerator.CreateClassProxy(Type classToProxy, Type[] additionalInterfacesToProxy, IInterceptor[] interceptors) +21 NHibernate.ByteCode.Castle.ProxyFactory.GetProxy(Object id, ISessionImplementor session) +283

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  • pyglet and animated gif

    - by wtzolt
    Hello, I have a message box pop up when a certain operation is being executed sort of "wait..." window and I want to have a "loading" *.gif animation there to lighten up the mood :) Anyways I can't seem to figure out how to make this work. It's a complete mess. I tried calling through class but i get loads of errors to do with pyglet itself. class messageBox: def __init__(self, lbl_msg = 'Message here', dlg_title = ''): self.wTree = gtk.glade.XML('msgbox.glade') self.wTree.get_widget('label1').set_text(lbl_msg) self.wTree.get_widget('dialog1').set_title(dlg_title) ????sprite = pyglet.sprite.Sprite(pyglet.resource.animation("wait.gif")) ????self.wTree.get_widget('waitt').set_from_file(sprite) [email protected] ????def on_draw(): ???? win.clear() ???? sprite.draw() handlers = { 'on_okbutton1_clicked':self.gg } self.wTree.signal_autoconnect( handlers ) self.wTree.get_widget("dialog1").set_keep_above(True) def done(self): self.wTree.get_widget('dialog1').destroy() def gg(self,w): self.wTree.get_widget('dialog1').destroy() --------- @yieldsleep def popup(self, widget, data=None): self.msg = messageBox('Wait...','') ?what to call here? yield 500 print '1' yield 500 print '2' yield 500 print '3' self.msg.done() self.msg = messageBox('Done! ','') yield 700 self.msg.done()

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  • Error when using TransformToAncestor: "The specified Visual is not an ancestor of this Visual."

    - by Brian Sullivan
    I'm trying to get the offset of a control relative to the top of its window, but I'm running into trouble when using the TransformToAncestor method of the control. Note: this code is in a value converter which will convert from a control to its relative Y position in relation to the window. public object Convert(object value, Type targetType, object parameter, CultureInfo culture) { var ctrl = (Control) value; var win = Window.GetWindow(ctrl); var transform = ctrl.TransformToAncestor(win); // Exception thrown here. var pt = transform.Transform(new Point(0, 0)); return pt.Y; } The call to Window.GetWindow works just fine, and returns the correct window object inside which the control resides. Am I misunderstanding what WPF thinks of as an "ancestor"? I would think that given the result of GetWindow, that window would be an ancestor of the control. Are there certain nesting patters that would cause the line of ancestry to be cut off at a certain point?

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  • Algorithm - find the minimal time

    - by exTyn
    I've found this problem somewhere on the internet, but I'm not sure about the proper solution. I think, that it has to be done by greedy algorithm, however I haven't spend much time thinking about that. I suppose, You may enjoy solving this problem, and I will get my answer. Win-win situation :). Problem N people come to a river in the night. There is a narrow bridge, but it can only hold two people at a time. Because it's night, the torch has to be used when crossing the bridge. Every person can cross the bridge in some (given) time (person n1 can cross the bridge in t1 time, person n2 in t2 time etc.). When two people cross the bridge together, they must move at the slower person's pace. What is the mimimal time for the whole grup to cross the bridge?

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  • ASP.Net 4.0 on IIS6 vs IIS7

    - by JBeckton
    I am trying to convince my boss to upgrade a couple web app servers from Win 2003 to Win 2008 so I can utilize ASP.Net 4.0 on IIS7. I am also trying to get our SQL Server 2000 upgraded to 2008 so I can use Linq2SQL in VS2010 plus a bunch of other reasons. But the boss is experiencing sticker shock now that I have told him what it all costs. So I guess I have to possibly cut back some where. My question is what are the benefits of ASP.Net 4.0 on IIS7 over ASP.Net 4.0 on IIS6 or are there any real benefits?

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  • Scheme early "short circuit return"?

    - by Suan
    I'm trying to find out how I can do an "early return" in a scheme procedure without using a top-level if or cond like construct. (define (win b) (let* ((test (first (first b))) (result (every (lambda (i) (= (list-ref (list-ref b i) i) test)) (enumerate (length b))))) (when (and (not (= test 0)) result) test)) 0) For example, in the code above, I want win to return test if the when condition is met, otherwise return 0. However, what happens is that the procedure will always return 0, regardless of the result of the when condition. The reason I am structuring my code this way is because in this procedure I need to do numerous complex checks (multiple blocks similar to the let* in the example) and putting everything in a big cond would be very unwieldy.

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  • Visual Studio 2010 automation

    - by JoelFan
    I am trying to run the following code (which I got from here ) Public Sub WriteToMyNewPane() Dim win As Window = _ DTE.Windows.Item(EnvDTE.Constants.vsWindowKindOutput) Dim ow As OutputWindow = win.Object Dim owPane As OutputWindowPane Dim cnt As Integer = ow.OutputWindowPanes.Count owPane = ow.OutputWindowPanes.Add("My New Output Pane") owPane.Activate() owPane.OutputString("My text1" & vbCrLf) owPane.OutputString("My text2" & vbCrLf) owPane.OutputString("My text3" & vbCrLf) End Sub Instead of running it as a Macro, I want to run it as an independent console application that connects to a currently running instance of Visual Studio 2010. I'm having a hard time figuring out how to set the value of DTE. I think I may need to call GetActiveObject, but I'm not sure how. Any pointers?

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  • Django unable to update model

    - by user292652
    i have the following function to override the default save function in a model match def save(self, *args, **kwargs): if self.Match_Status == "F": Team.objects.filter(pk=self.Team_one.id).update(Played=F('Played')+1) Team.objects.filter(pk=self.Team_two.id).update(Played=F('Played')+1) if self.Winner !="": Team.objects.filter(pk=self.Winner.id).update(Win=F('Win')+1, Points=F('Points')+3) else: return if self.Match_Status == "D": Team.objects.filter(pk=self.Team_one.id).update(Played=F('Played')+1, Draw = F('Draw')+1, Points=F('Points')+1) Team.objects.filter(pk=self.Team_two.id).update(Played=F('Played')+1, Draw = F('Draw')+1, Points=F('Points')+1) super(Match, self).save(*args, **kwargs) I am able to save the match model just fine but Team model does not seem to be updating at all and no error is being thrown. am i missing some thing here ?

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