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  • Mobile Identity Management at SuperValu

    - by Tanu Sood
    While organizations are fast embracing BYOD (Bring Your Own Device) culture to attract and retain best talent, improve productivity, bring agility and drive down costs, SuperValu coined their own term (and trend): TYDH – Take Your Device Home. Yes, SuperValu, a Minn based, 18,000 employees strong, food retailer handed out 2,200 iPads to store directors at locations across the country. The motivation behind this reverse trend? Phillip Black, Director of Identity & Access Management at SuperValu, shared the reasoning behind this trend in his talk at last week’s Oracle OpenWorld 2012. "It gives them productivity tools to better manage their store," says Black. Intrigued? Find out more in this recently published news article. And learn more about Oracle Identity Management 11gR2 mobile- and social- ready sign-on features today. Additional Resources: Press Release: Oracle announces Identity Management 11g Release 2 On-Demand webcast: Identity Management 11gR2 Launch Oracle Magazine: Security on the Move Website: Oracle Identity Management Blog Post: Mobile and Social Sign-on with Oracle Access Management

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  • Oracle CX solutions videos on YouTube

    - by Richard Lefebvre
    Understand Oracle CX solutions pillars quickly and effectively by watching these short videos posted on YouTube: Oracle Sales Cloud http://www.youtube.com/watch?v=rHkOHt7uYWM http://www.youtube.com/watch?v=5TTm06g8Cmo http://www.youtube.com/watch?v=s0iQ8Bckzdk http://www.youtube.com/watch?v=SKvuS-ybrdc Oracle Service Cloud (RightNow) http://www.youtube.com/watch?v=z_SLQkyxC1w http://www.youtube.com/watch?v=O2RgUZcg_lg Oracle Marketing Cloud (Eloqua) http://www.youtube.com/watch?v=ewLHwVWN980 Oracle Commerce Cloud (ATG) http://www.youtube.com/watch?v=OndiZ6dN2zM Oracle Social Cloud (SRM) http://www.youtube.com/watch?v=3-unR0cxm_M Oracle Social Network http://www.youtube.com/watch?v=dK60hDNuTDo&list=PL72B1B1179152822C Endeca http://www.youtube.com/watch?v=vW9eG88EmWk http://www.youtube.com/watch?v=QNBTCWQqJr8 Mobile Solutions Voice: http://www.youtube.com/watch?v=65VXoqVIXuY Mobilytic: http://www.youtube.com/watch?v=JjNvJxrEDHA Enjoy!

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  • I have permanent connections to Canonical servers, what are they for and how can I turn them off?

    - by Dan Dman
    After the recent upgrade to 12, I notice permanent connections to canonical servers. Running netstat -tp gives: Foreign Address State PID/Program name mulberry.canonical:http CLOSE_WAIT 6537/ubuntu-geoip-p alkes.canonical.co:http CLOSE_WAIT 6667/python alkes.canonical.co:http CLOSE_WAIT 6667/python Why are there permanent connections and how could I stop this behavior? And if this is intentional, who is responsible? I would like to understand why this was done because to me it seems like a bad idea.

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  • How to troubleshoot Ubuntu One in Maverick beta?

    - by greggory.hz
    I just updated to the Maverick beta (actually it's a fresh install, and not an upgrade of 10.04). But now "Ubuntu One" doesn't show up in my me-menu thing. In addition, when I go to Ubuntu One from System-Preferences and attempt to log in from there it will sometimes look like it works, but other times it won't do anything. When I go to the command line and type u1sdtool -s it will either say something like "doing auth dance" or "auth failed" and often it has never even prompted me to log in or try to get a new password (even though I know it's correct). Anyway, this is the main hangup I have with the Maverick beta. I can't get to my ubuntu one account from the native client. Is this a widespread issue? Is there something I can do to fix this?

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  • Mercurial browser on Windows 2003 takes several refreshes before displaying repositories

    - by Tim Murphy
    When attempt to browse my Mercurial repositories it usually takes several refreshes before the repository list is displayed. The configuration is as follows: Windows Server 2003 (Dedicated machine hosted by http://www.server4you.com/. Site has anonymous password protection with self-signed SSL. Mercurial 1.5.3 Python 2.6.5 Python for Windows 32 extensions 214 py2.6 isapi-wsgi 0.4.2 The repositories are being served via ISAPI using the standard hgwebdir_wspi.py file (copy to follow). Other problems with the repository server: Before doing a clone/push/etc I have to browse the repositories first otherwise hg on my local machine can not locate the site. I have one a repository with a large changeset that after a minute or so throw error "abort: error: An existing connection was forcibly closed by the remote host". Will be asking another question for this problem. What can I do to start tracking down this problem? hgwebdir_wsgi.py # Configuration file location hgweb_config = r'C:\Public\Mercurial\WebSite\hgweb.config' # Global settings for IIS path translation path_strip = 0 # Strip this many path elements off (when using url rewrite) path_prefix = 0 # This many path elements are prefixes (depends on the # virtual path of the IIS application). import sys # Adjust python path if this is not a system-wide install #sys.path.insert(0, r'c:\path\to\python\lib') # Enable tracing. Run 'python -m win32traceutil' to debug if hasattr(sys, 'isapidllhandle'): import win32traceutil # To serve pages in local charset instead of UTF-8, remove the two lines below import os os.environ['HGENCODING'] = 'UTF-8' import isapi_wsgi from mercurial import demandimport; demandimport.enable() from mercurial.hgweb.hgwebdir_mod import hgwebdir # Example tweak: Replace isapi_wsgi's handler to provide better error message # Other stuff could also be done here, like logging errors etc. class WsgiHandler(isapi_wsgi.IsapiWsgiHandler): error_status = '500 Internal Server Error' # less silly error message isapi_wsgi.IsapiWsgiHandler = WsgiHandler # Only create the hgwebdir instance once application = hgwebdir(hgweb_config) def handler(environ, start_response): # Translate IIS's weird URLs url = environ['SCRIPT_NAME'] + environ['PATH_INFO'] paths = url[1:].split('/')[path_strip:] script_name = '/' + '/'.join(paths[:path_prefix]) path_info = '/'.join(paths[path_prefix:]) if path_info: path_info = '/' + path_info environ['SCRIPT_NAME'] = script_name environ['PATH_INFO'] = path_info return application(environ, start_response) def __ExtensionFactory__(): return isapi_wsgi.ISAPISimpleHandler(handler) if __name__=='__main__': from isapi.install import * params = ISAPIParameters() HandleCommandLine(params) hgweb.config [paths] / = C:\Public\Mercurial\Repositories\* [web] allow_archive = bz2 gz zip ; Allows archive downloads. allow_push = ######## ; Users that are allowed to push.

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  • Mac won't boot into safe mode

    - by Stephen
    Mac boots fine normally, except when in safe mode. Holding down shift when booting gets me to the progress bar on the grey screen. Progress bar gets about half way before mac reboots. I modified nvram boot-args to get a better look: sudo nvram boot-args="-x -v" It definitely gets through fsck, skips loading kernel extensions (since it's in safe mode), does something with the network interfaces, then this is the last thing it wips through... Aug 22 11:56:21 Crockpot com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [10] for authorization created by '/usr/libexec/UserEventAgent' [10] (100012,0) Aug 22 11:56:22 Crockpot fseventsd[37]: event logs in /.fseventsd out of sync with volume. destroying old logs. (1 174 330) Aug 22 11:56:22 Crockpot fseventsd[37]: log dir: /.fseventsd getting new uuid: 5C379650-26FA-428F-B81F-4FE4349D50B3 Aug 22 11:56:23 Crockpot mDNSResponder[39]: mDNSResponder mDNSResponder-379.27 (Jun 20 2012 15:40:55) starting OSXVers 12 Aug 22 11:56:23 Crockpot systemkeychain[35]: done file: /var/run/systemkeychaincheck.done Aug 22 11:56:23 Crockpot configd[17]: network changed: DNS* Aug 22 11:56:24 --- last message repeated 1 time --- Aug 22 11:56:24 Crockpot mDNSResponder[39]: D2D_IPC: Loaded Aug 22 11:56:24 Crockpot mDNSResponder[39]: D2DInitialize succeeded Aug 22 11:56:24 Crockpot mDNSResponder[39]: Adding registration domain 273025955.members.btmm.icloud.com. Aug 22 11:56:24 Crockpot kernel[0]: MacAuthEvent en1 Auth result for: 00:23:69:35:dc:fe MAC AUTH succeeded Aug 22 11:56:24 Crockpot kernel[0]: MacAuthEvent en1 Auth result for: 00:23:69:35:dc:fe Unsolicited Auth Aug 22 11:56:24 Crockpot kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0 Aug 22 11:56:24 Crockpot kernel[0]: AirPort: Link Up on en1 Aug 22 11:56:24 Crockpot kernel[0]: en1: BSSID changed to 00:23:69:35:dc:fe Aug 22 11:56:24 Crockpot kernel[0]: en1::IO80211Interface::postMessage bssid changed Aug 22 11:56:24 Crockpot kernel[0]: AirPort: RSN handshake complete on en1 Aug 22 11:56:25 Crockpot cfprefsd[19]: CFPreferences failed to read preferences data. Errno was 21 Aug 22 11:56:25 --- last message repeated 1 time --- Aug 22 11:56:25 Crockpot airportd[30]: _doAutoJoin: Already associated to “burnum”. Bailing on auto-join. Aug 22 11:56:25 Crockpot com.apple.kextd[11]: Can't load IOBluetoothSerialManager.kext - ineligible during safe boot. Aug 22 11:56:25 Crockpot com.apple.kextd[11]: Load com.apple.iokit.IOBluetoothSerialManager failed; removing personalities from kernel. Aug 22 11:56:25 Crockpot cfprefsd[19]: CFPreferences: error renaming file blued.plist.HXuEmQn to blued.plist. Aug 22 11:56:27 Crockpot awacsd[52]: Starting awacsd connectivity-77 (Jun 20 2012 15:40:49) Aug 22 11:56:27 Crockpot com.apple.SecurityServer[15]: Succeeded authorizing right 'system.services.systemconfiguration.network' by client '/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Resources/SCHelper' [54] for authorization created by '/usr/sbin/awacsd' [52] (100003,0) Aug 22 11:56:27 --- last message repeated 1 time --- Aug 22 11:56:27 Crockpot awacsd[52]: Configuring lazy AWACS client: 273025955.p04.members.btmm.icloud.com. Aug 22 11:56:28 Crockpot apsd[55]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102) Aug 22 11:56:32 --- last message repeated 1 time --- Aug 22 11:56:32 Crockpot awacsd[52]: KV HTTP 0 Aug 22 11:56:38 --- last message repeated 1 time --- Aug 22 11:56:38 Crockpot apsd[55]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102) Aug 22 11:56:47 Crockpot awacsd[52]: KV HTTP 0 Aug 22 11:56:49 Crockpot configd[17]: subnet_route: write routing socket failed, Network is unreachable Aug 22 11:56:51 Crockpot configd[17]: network changed: v4(en1+:169.254.80.161) DNS* Proxy+ SMB Aug 22 11:56:51 Crockpot UserEventAgent[10]: Captive: en1: Not probing 'burnum' (protected network) Aug 22 11:56:51 Crockpot configd[17]: network changed: v4(en1:169.254.80.161) DNS Proxy SMB Aug 22 11:57:07 Crockpot awacsd[52]: KV HTTP 0 Aug 22 11:57:23 Crockpot fseventsd[37]: Logging disabled completely for device:1: /Volumes/Recovery HD Aug 22 11:57:25 Crockpot kernel[0]: Kext loading now disabled. Aug 22 11:57:25 Crockpot kernel[0]: Kext unloading now disabled. Aug 22 11:57:25 Crockpot mDNSResponder[39]: mDNSResponder mDNSResponder-379.27 (Jun 20 2012 15:40:55) stopping Aug 22 11:57:25 Crockpot com.apple.SecurityServer[15]: Killing auth hosts Aug 22 11:57:25 Crockpot UserEventAgent[10]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function Aug 22 11:57:25 Crockpot configd[17]: dnssd_clientstub read_all(26) failed 0/28 0 Aug 22 11:57:25 Crockpot configd[17]: [0x7fb025119ff0] SCNetworkReachability _llq_callback w/error=-65563 Aug 22 11:57:25 Crockpot UserEventAgent[10]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function Aug 22 11:57:25 Crockpot mDNSResponder[39]: D2D_IPC: Terminated Aug 22 11:57:25 Crockpot mDNSResponder[39]: D2DTerminate succeeded Aug 22 11:57:25 Crockpot awacsd[52]: dnssd_clientstub read_all(4) failed 0/28 0 Aug 22 11:57:25 Crockpot UserEventAgent[10]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function Aug 22 11:57:25 --- last message repeated 2 times --- Aug 22 11:57:25 Crockpot apsd[55]: dnssd_clientstub read_all(4) failed 0/28 0 Aug 22 11:57:25 Crockpot configd[17]: SCNC: stop, triggered by configd, type PPPSerial, reason Terminated All Aug 22 11:57:25 Crockpot configd[17]: _d2dCallback: D2D connection to mDNSResponder lost Aug 22 11:57:25 Crockpot UserEventAgent[10]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function Aug 22 11:57:25 --- last message repeated 4 times --- Aug 22 11:57:25 Crockpot kernel[0]: Kext autounloading now disabled. Aug 22 11:57:25 Crockpot kernel[0]: Kernel requests now disabled. ... before rebooting in the middle of the safe mode startup sequence. Aug 22 12:01:10 localhost bootlog[0]: BOOT_TIME 1345662070 0 Aug 22 12:01:32 localhost kernel[0]: PMAP: PCID enabled Aug 22 12:01:32 localhost kernel[0]: Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64 Any ideas what's causing the safe mode boot to fail? System Info MacBook Pro 8,2 2.2 Ghz Core i7 4 GM Ram Mountain Lion 10.8 500GB TOSHIBA MK5065GSXF Serial-ATA rotational disk

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  • sshd running but no PID file

    - by dunxd
    I'm recently started using monit to monitor the status of sshd on my CentOS 5.4 server. This works fine, but every so often monit reports that sshd is no longer running. This isn't true - I am still able to login to the server via ssh, however I note the following: There is no longer any PID file at /var/run/sshd.pid - after a reboot this file exists. Once it is gone, restarting sshd via service sshd restart does not create the PID file. sudo service sshd status reports openssh-daemon is stopped - again, restarting sshd does not change this, but a reboot does. sudo service sshd stop reports failed, presumably because of the missing PID file. Any idea what is going on? Update sudo netstat -lptun gives the following output relating to port 22 tcp 0 0 :::22 :::* LISTEN 20735/sshd Killing the process with this PID as suggested by @Henry and then starting sshd via service results in service sshd status recognising the process by PID again. Would still like to understand this better. RPM verify suggested by a couple of answerers shows this: sudo rpm -vV openssh openssh-server openssh-clients | grep 'S\.5' S.5....T c /etc/pam.d/sshd S.5....T c /etc/ssh/sshd_config /etc/pam.d/sshd has the following contents: #%PAM-1.0 auth include system-auth account required pam_nologin.so account include system-auth password include system-auth session optional pam_keyinit.so force revoke session include system-auth #session required pam_loginuid.so Should that last line be commented out? Update Here's the output of @YannickGirouard 's script: $ sudo ./sshd_test Searching for the process listening on port 22... Found the following PID: 21330 Command line for PID 21330: /usr/sbin/sshd Listing process(es) relating to PID 21330: UID PID PPID C STIME TTY TIME CMD root 21330 1 0 14:04 ? 00:00:00 /usr/sbin/sshd Listing RPM information about openssh packages: Name : openssh Relocations: (not relocatable) Version : 4.3p2 Vendor: CentOS Release : 72.el5_7.5 Build Date: Tue 30 Aug 2011 12:34:14 AM BST Install Date: Sun 06 Nov 2011 12:50:57 AM GMT Build Host: builder10.centos.org Group : Applications/Internet Source RPM: openssh-4.3p2-72.el5_7.5.src.rpm Size : 745390 License: BSD Signature : DSA/SHA1, Fri 02 Sep 2011 01:13:01 AM BST, Key ID a8a447dce8562897 URL : http://www.openssh.com/portable.html Summary : The OpenSSH implementation of SSH protocol versions 1 and 2 ------------------------------------------------------ Name : openssh-clients Relocations: (not relocatable) Version : 4.3p2 Vendor: CentOS Release : 72.el5_7.5 Build Date: Tue 30 Aug 2011 12:34:14 AM BST Install Date: Sun 06 Nov 2011 12:51:04 AM GMT Build Host: builder10.centos.org Group : Applications/Internet Source RPM: openssh-4.3p2-72.el5_7.5.src.rpm Size : 871132 License: BSD Signature : DSA/SHA1, Fri 02 Sep 2011 01:13:01 AM BST, Key ID a8a447dce8562897 URL : http://www.openssh.com/portable.html Summary : The OpenSSH client applications ------------------------------------------------------ Name : openssh-server Relocations: (not relocatable) Version : 4.3p2 Vendor: CentOS Release : 72.el5_7.5 Build Date: Tue 30 Aug 2011 12:34:14 AM BST Install Date: Sun 06 Nov 2011 12:51:04 AM GMT Build Host: builder10.centos.org Group : System Environment/Daemons Source RPM: openssh-4.3p2-72.el5_7.5.src.rpm Size : 492478 License: BSD Signature : DSA/SHA1, Fri 02 Sep 2011 01:13:01 AM BST, Key ID a8a447dce8562897 URL : http://www.openssh.com/portable.html Summary : The OpenSSH server daemon ------------------------------------------------------ However, I've since got things working by killing the process and starting afresh, as suggested by @Henry below, so perhaps I am no longer seeing the same thing. Will try again if I am seeing the issue again after next reboot. Update - 14 March Monit alerted me that sshd had disappeared, and again I am able to ssh onto the server. So now I can run the script $ sudo ./sshd_test Searching for the process listening on port 22... Found the following PID: 2208 Command line for PID 2208: /usr/sbin/sshd Listing process(es) relating to PID 2208: UID PID PPID C STIME TTY TIME CMD root 2208 1 0 Mar13 ? 00:00:00 /usr/sbin/sshd root 1885 2208 0 21:50 ? 00:00:00 sshd: dunx [priv] Listing RPM information about openssh packages: Name : openssh Relocations: (not relocatable) Version : 4.3p2 Vendor: CentOS Release : 72.el5_7.5 Build Date: Tue 30 Aug 2011 12:34:14 AM BST Install Date: Sun 06 Nov 2011 12:50:57 AM GMT Build Host: builder10.centos.org Group : Applications/Internet Source RPM: openssh-4.3p2-72.el5_7.5.src.rpm Size : 745390 License: BSD Signature : DSA/SHA1, Fri 02 Sep 2011 01:13:01 AM BST, Key ID a8a447dce8562897 URL : http://www.openssh.com/portable.html Summary : The OpenSSH implementation of SSH protocol versions 1 and 2 ------------------------------------------------------ Name : openssh-clients Relocations: (not relocatable) Version : 4.3p2 Vendor: CentOS Release : 72.el5_7.5 Build Date: Tue 30 Aug 2011 12:34:14 AM BST Install Date: Sun 06 Nov 2011 12:51:04 AM GMT Build Host: builder10.centos.org Group : Applications/Internet Source RPM: openssh-4.3p2-72.el5_7.5.src.rpm Size : 871132 License: BSD Signature : DSA/SHA1, Fri 02 Sep 2011 01:13:01 AM BST, Key ID a8a447dce8562897 URL : http://www.openssh.com/portable.html Summary : The OpenSSH client applications ------------------------------------------------------ Name : openssh-server Relocations: (not relocatable) Version : 4.3p2 Vendor: CentOS Release : 72.el5_7.5 Build Date: Tue 30 Aug 2011 12:34:14 AM BST Install Date: Sun 06 Nov 2011 12:51:04 AM GMT Build Host: builder10.centos.org Group : System Environment/Daemons Source RPM: openssh-4.3p2-72.el5_7.5.src.rpm Size : 492478 License: BSD Signature : DSA/SHA1, Fri 02 Sep 2011 01:13:01 AM BST, Key ID a8a447dce8562897 URL : http://www.openssh.com/portable.html Summary : The OpenSSH server daemon ------------------------------------------------------ Again, when I look for /var/run/sshd.pid I don't find it. $ cat /var/run/sshd.pid cat: /var/run/sshd.pid: No such file or directory $ sudo netstat -anp | grep sshd tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 2208/sshd $ sudo kill 2208 $ sudo service sshd start Starting sshd: [ OK ] $ cat /var/run/sshd.pid 3794 $ sudo service sshd status openssh-daemon (pid 3794) is running... Is it possible that sshd is restarting and not creating a pidfile for some reason?

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  • Virtualized data centre&ndash;Part four: The design

    - by marc dekeyser
    Welcome back to the fourth post in this series! Today we will have a look at what Microsoft recommends as a “private cloud design” and what I will make of it. Whilst my own solution is based of the reference architecture, it is quite different indeed! An important thing to know is that, whilst I am using the private cloud as a reference, I am skipping most of the steps in designing a private cloud. If that is why you are here, please read the links at the end of the article and skim through my own content. A private cloud is much more process driven than just building a virtual infrastructure… The architecture of it all… So imagine for a minute that you have unlimited funds to build this lab of yours… You’d want redundancy on all levels and separation of each network where possible! Unfortunately we don’t have that luxury and, as you saw me hinting at in the previous article, our own design will be more limited but still quite capable! Networking From the networking perspective I will not have a fully redundant network, after all, this is but a lab environment! Thanks to Server 2012 I will be able to use bonding on my NIC’s and use LACP to improve the performance on that part. Storage As I mentioned in the previous article a Synology DS1218+ will be used for iSCSI provisioning. This device has 2 NICs on-board which can be bonded in to one 2 Gbps interface giving me a decent throughput and making the disks the most limiting factor in the storage design. Domain controllers and extra infrastructure Server 2012 completely supports running domain controllers virtualized and has no need to actually have a reachable DC when booting… That being said I need a remote access machine to power on the hosts (I have no need for them running 24/7) and a possible System Center VMM 2012 box (although server 2012 is not supported until SP1 :( ). Undecided on if I am to install those boxes separately or as a virtual machine… Which amounts to… Something like this pretty picture!                   Sources Microsoft Private Cloud Solutions Repository (en-US) http://social.technet.microsoft.com/wiki/contents/articles/12131.microsoft-private-cloud-solutions-repository-en-us.aspx Reference  Architecture: http://social.technet.microsoft.com/wiki/contents/articles/3819.reference-architecture-for-private-cloud.aspx Private Cloud Reference Model: http://social.technet.microsoft.com/wiki/contents/articles/4399.private-cloud-reference-model.aspx

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  • Five Best Practices for Going Mobile

    - by kellsey.ruppel
    76% of IT decision makers indicate mobile trends will have a high to extremely high impact on their organization. Has your organization gone mobile? Looking for some ideas on how to get started? John Brunswick shares his Best Practices for Going Mobile. Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables social networking, decision support, purchasing, content consumption, and location-based searching, extending experiences beyond what is available in traditional desktop computing.  Organizations rushing to ensure their brand's mobile availability may have taken a tactical approach to implementation, but strategically approaching mobile can enable greater returns on a similar investment and subsequent mobile projects. Here are some strategic considerations for delivering products, services, and information to mobile constituents.  Who, Why, and What? Ask yourself these key questions: who are you attempting to engage through the channel, and why are they engaging you through this channel? What experience will satisfy their needs? What outcome will support your core business? Will you be informing and/or transacting with this person?  Mobile Behavior. Mobile users generally engage for a very specific purpose. Ensure that access to information, services, and products is streamlined. Arriving on a mobile site through search only to be asked to search again frustrates users.  Mobile Is Broad. After establishing the audience and goal, review technology requirements to support them. Do you need a mobile Website, native mobile application, or both? Do you need to support multiple devices? Know the difference between native mobile and mobile Web.  Social Strategy. Users are more likely to trust reviews from peers than marketing information from a vendor. If you are selling products or services, be sure to make social integration part of your strategy.  Content Management. Consider a shared content platform strategy for Web and mobile projects. Fresh, consistent content is important for high-quality experiences. Read more from John Brunswick.We'll also be talking mobile strategies and how you can transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels in a webcast tomorrow. We hope you'll join us!

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  • What is more preferable, Creating dedicated domains for mobile apps that shares different content or associate them with folders in one domain?

    - by Abdullah Al-Khalidi
    I want to consult you in an SEO matter which i am completely lost with, I've built a social mobile application that allows users to share text content and made all the content that appears on the application available via the web through dedicated links, however, those links cannot be navigated through the website but they are generated when users shares content through the app to social media networks. I've implemented this method on three applications with totally different content, and I've directed all generated URLs to be from the main company website which is http://frootapps.com so when users shares something, the url will change to http://frootapps.com/qareeb/share.aspx?data=127311. My question, which one is more preferable, a dedicated website for each app that uses such method? or it is ok to keep doing it the same way I am doing it?

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Connecting People, Processes, and Content: An Online Event

    - by Brian Dirking
    This morning we announced a new online event, “Transform Your Business by Connecting People, Processes, and Content.” At this event you will learn how an integrated approach to business process management (BPM), portals, content management, and collaboration can help you make more accurate and timely decisions based on the collective knowledge across your organization. But more than that, this event will focus on how customers have been successful transforming to a social enterprise. We’ve blogged about a few of the in the past few weeks – Balfour Beatty, New Look, Texas A&M. This event will give you an opportunity to learn about other customers and their successes, as well as an opportunity to: Watch Oracle executives participate in a roundtable discussion on the state of the social enterprise Hear industry experts discuss best practices and case studies of leveraging BPM, portals, and content management to transform and improve business processes Engage the experts by having your questions answered in real time Register today and learn how Oracle Fusion Middleware provides the most complete, open, integrated, and best-of-breed solution in the industry for transforming your business.

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  • .pam_environment in kerberized nfs4 home directory

    - by Paul Stoever
    How can I get pam_env to read the user's .pam_environment file, if the user's file is located in a kerberized NFS4 mount? The file and directory permissions for the .pam_environment file are set in a way, that allows the local root to read the file. Reading .pam_environment only fails on the first login. Subsequent logins successfully read the file. The client uses Ubuntu 12.04 Desktop, NFS/Kerberos server is 12.04 Server. The Kerberos/NFS4 stuff works with exception of this. From /var/log/auth for first login: ... lightdm: pam_krb5(lightdm:auth): user USERNAME authenticated as USERNAME@REALM lightdm: pam_unix(lightdm:session): session closed for user lightdm lightdm: pam_env(lightdm:setcred): Unable to open config file: USERHOME/.pam_environment: Permission denied lightdm: pam_env(lightdm:setcred): Unable to open config file: USERHOME/.pam_environment: Permission denied lightdm: pam_unix(lightdm:session): session opened for user USERNAME by (uid=0) ...

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  • A "First" at Oracle OpenWorld

    - by Kathryn Perry
    A guest post by Adam May, Director, Fusion CRM, Oracle Applications Development There are always firsts at OpenWorld. These firsts keep the conference fresh and are the reason people come back year after year. An important first this year is our Fusion CRM customers who are using the product and deriving real benefit from Fusion CRM. Everyone can learn from and interact with them -- including us!  We love talking to customers, especially those who are using our solutions in unexpected ways because they challenge us! At previous OpenWorlds, we presented our overall Fusion vision and our plans for Fusion CRM. Those presentations helped customers plan their strategies and map out their new release uptakes. Fast forward to March of this year when the first Fusion CRM customer went live. Since then we've watched the pace of go-lives accelerate every single month. Now we're at the threshold of another OpenWorld -- with over 45,000 attendees, 2,500 sessions and LOTS of other activities. To avoid having our customers curl into a ball with sensory overload, we designed a Focus On Document to outline the most important Fusion CRM activities. Here are some of the highlights: Anthony Lye's "Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap" on Monday at 3:15 p.m. The CRM Pavilion, open in Moscone West from Monday through Wednesday; features our strategic Fusion CRM partners and provides live demonstrations of their capabilities General Session: "Oracle Fusion CRM--Improving Sales Effectiveness, Efficiency, and Ease of Use" on Tuesday at 11:45 a.m.; features Anthony Lye and Deloitte "Meet the Fusion CRM Experts" on Tuesday at 5:00 p.m.; this session gives customers the opportunity to interact one-on-one with Fusion experts divided into eight categories of expertise CRM Social Reception on Tuesday from 6-8 p.m.; there's no better way to spend the early evening than discussing Fusion CRM with Oracle experts and strategic partners over appetizers and drinks Wednesday night is Oracle's Customer Appreciation event; enjoy Pearl Jam, Kings of Leon, etc. beginning at 7:30 p.m. at Treasure Island Be sure to drink plenty of water before sleeping Wednesday night and don't stay out too late because we have lots of great content on Thursday; at the top of the list is "Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement" at 11:15 a.m. We hope you have a fantastic experience at OpenWorld 2012! And here's a little video treat to whet your appetite: http://www.youtube.com/user/FusionAppsAtOracle

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  • 6 Ways to Modernize Your Customer Experience

    - by Mike Stiles
    If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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  • Google I/O 2010 - OpenSocial in the Enterprise

    Google I/O 2010 - OpenSocial in the Enterprise Google I/O 2010 - Best practices for implementing OpenSocial in the Enterprise Social Web, Enterprise 201 Mark Weitzel, Matt Tucker, Mark Halvorson, Helen Chen, Chris Schalk Enterprise deployments of OpenSocial technologies brings an additional set of considerations that may not be apparent in a traditional social network implementation. In this session, several enterprise vendors will demonstrate how they've been working together to address these issues in a collection of "Best Practices". This session will also provide a review of existing challenges for enterprise implementations of OpenSocial. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 5 0 ratings Time: 38:23 More in Science & Technology

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  • apt-get upgrade stuck at the same package (openjdk-6-jre-headless)

    - by decibyte
    I'm stuck, can't upgrade my system. Running sudo apt-get upgrade gives me the following: mmm@alalunga:~$ sudo apt-get upgrade Reading package lists... Done Building dependency tree Reading state information... Done The following packages have been kept back: ginn libgrip0 linux-generic-pae linux-headers-generic-pae linux-image-generic-pae The following packages will be upgraded: apport apport-gtk bind9-host build-essential dhcp3-client dhcp3-common dnsutils eog evince evince-common firefox firefox-branding firefox-dbg firefox-globalmenu firefox-gnome-support firefox-locale-en gimp gimp-data gir1.2-totem-1.0 glib-networking glib-networking-common glib-networking-services gnupg gpgv icedtea-6-jre-cacao icedtea-6-jre-jamvm icedtea-6-plugin icedtea-netx icedtea-netx-common icedtea-plugin isc-dhcp-client isc-dhcp-common libapache2-mod-php5 libart-2.0-2 libbind9-80 libdns81 libevince3-3 libgimp2.0 libisc83 libisccc80 libisccfg82 liblwres80 libssl-dev libssl-doc libssl1.0.0 libtotem0 linux-firmware linux-libc-dev openjdk-6-jre openjdk-6-jre-headless openjdk-6-jre-lib openssl php-pear php5-cli php5-common php5-curl php5-dev php5-gd php5-mysql php5-xsl policykit-1-gnome python-apport python-django python-gst0.10 python-problem-report resolvconf thunderbird thunderbird-globalmenu thunderbird-gnome-support totem totem-common totem-mozilla totem-plugins xserver-xorg-input-synaptics 74 upgraded, 0 newly installed, 0 to remove and 5 not upgraded. Need to get 317 MB/327 MB of archives. After this operation, 1.481 kB of additional disk space will be used. Do you want to continue [Y/n]? Get:1 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] Get:2 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] Get:3 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] Get:4 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] Get:5 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] Get:6 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] Get:7 http://archive.ubuntu.com/ubuntu/ precise-updates/main openjdk-6-jre-headless i386 6b24-1.11.4-1ubuntu0.12.04.1 [27,3 MB] 9% [7 openjdk-6-jre-headless 27,3 MB/27,3 MB 100%] It keeps downloading the package openjdk-6-jre-headless, then does nothing for a while (hanging on what's the last line above), then download the package again. It's at its 13th download attempt at the moment of writing. The actual downloads seem to be done just fine, but whatever it does after downloading seems to be failing. I tried removing openjdk-6, but then it wanted to install openjdk-7 instead, with the same result, hanging at openjdk-7-jre-headless instead. I also tried changing servers from my local (Danish) to the main server. No luck. It's also keeping me from upgrading alle the other packages. What to do?

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  • How to handle interruptions in developer work without losing concentration? [closed]

    - by tomaszs
    I work as a developer for some years now. Mainly the issue why it's antisocial work is because you need to spend much time programming. I've been always the kind of developer who likes to cut off from any sources of distraction and spend several hours on project because in this way i (as i hope) do it faster. There are also other kinds of developers, more social that can chat, read, watch movies while development and they are ok with this and don't hesitate to be interrupted in their work in any time and come back to the project without any problem. For me any distraction is source of frustration because i need to spend substantial time to load my mind with all info about the project and to concentrate back on the tasks. I always thought it's better to do this that way because project is completed faster. But it makes some things difficult: it's hard to chat with someone who needs to have some important info: because you are a bit frustrated when you know you loose your Zen. And sometimes its more important to chat with someone than to loose Zen. Well.. mostly in any other kind of work the ability to be "multitask" is very important. But as a developer and as a person it's also very important to stay social. And i see now that the problem of concentration makes it difficult to make the right chose: the cost of maintaining concentration is just sometimes so damn high! So is it only me that i have so little concentration skills so any interruption is for me a big deal? Maybe it's just i have so bad memory so that i dont remember all issues of a project so long? Or maybe i develop the project in a fashion that requires me to store so much info on my mind only to be able to start working with code? Or should i just accept that being more social will make me finish project slower and in the fashion that i personally consider non 100% productive? And it's just normal thing and i should just accept it and start to live like any other person who has many works and don't assume that programming is in any case other than any other work and i just do fuzz about the whole concentration thing? This is question for mid-pro developers. I think you was having the same dillema in your life. I would be glad if you could help me take the right road here because it's just driving me and i suppose people i work with crazy for years.

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  • Driving Growth through Smarter Selling

    - by Samantha.Y. Ma
    With the proliferation of social media and mobile technologies, the world of selling and buying has drastically changed, as buyers now have access to more information than they did in the past. In fact, studies have shown that buyers complete 60 percent of the buying process before they even engage with a salesperson. The old models of selling no longer work effectively; and the new way of selling is driven by customer insights. To succeed, sales need to be proactive, not reactive. They need to engage with the customer early, sometimes even before the customer’s needs are fully understood. In fact, the best sales reps prescribe a solution that the customer doesn't even know they need, often by leveraging social media to listen, engage and collaborate with peers. And they fully tap into the power of analytics and data to drive results.  Let’s look at some stats regarding challenges facing sales today. According to recent studies, sales reps spend 78 percent of their time doing administrative things -- such as planning, searching for information, data entry -- and only 22 percent of the time actually selling. Furthermore, 40 percent of B2B sales reps miss their quota, and only 3 percent of companies can say with confidence that their forecasts are “always accurate.” How do you drive growth in this modern day and age? It's not just getting your sales teams to work harder; it's helping them work smarter and providing them with a solution they want to use, on the device(s) they already know, giving them critical insights and tools to be more productive, increase win rates, and close deals faster. Oracle Sales Cloud was designed to do exactly that. It enables smarter selling that allows reps to sell more, managers to know more, and companies to grow more.  Let’s face it—if all CRM solutions worked well, sales executives wouldn’t be having the same headaches as they had in the past. Join Oracle’s Thomas Kurian and Doug Clemmans on Tuesday, October 22 as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle and its customers Take the first step down the path toward smarter selling. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.

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  • One Year Oracle SocialChat - The Movie

    - by mprove
    Tweet | Like | Watch on Vimeo You’ve just watched – hopefully – my first short movie. Thank you! Here is a bit of the back stage story. About 6 weeks ago colleagues from SNBC (Social Network and Business Collaboration) announced a Social Use Case Competition. It was expected to submit a video of 2 to 5 minutes duration on the Social Enterprise (our internal phrase for Enterprise 2.0). Hmm – I had a few vague ideas, but no script – no actors – no experience in film making. Really the best conditions to try something! I chose our weekly SocialChats as my main topic. But if you don’t do Danish Dogma cinema, you still need a script. Hence I played around with the SocialChat’s archive, and all of a sudden a script and even the actors appeared in front of me. The words that you have just seen are weekly topics. Slightly abridged and rearranged to form a story. Exciting, next phase. How to get it on digital celluloid? I have to confess I am still impressed by epic. (Keep in mind, epic was done in 2004.) And my actors – words – call for a typographic style already. The main part was done over a weekend with Apple Keynote. And I even found a wonderful matching soundtrack among my albums: Didge Goes World by Delago. I picked parts of Second Day and Seventh Day. Literally, the rhythm was set, and I "just" had to complete the movie. Tools used – apart from trial and error: Keynote, Pixelmator, GarageBand, iMovie. Finally I want to mention that I am extremely thankful to BSC Music for granting permissions to use the tracks for this short film! Without this sound it would have been just an ordinary slide show. – Internal note: The next SocialChat is on Death by PowerPoint vs. Presentation Zen. CU this Friday 3pm Greenwich / 7am Pacific.

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