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  • European Interoperability Framework - a new beginning?

    - by trond-arne.undheim
    The most controversial document in the history of the European Commission's IT policy is out. EIF is here, wrapped in the Communication "Towards interoperability for European public services", and including the new feature European Interoperability Strategy (EIS), arguably a higher strategic take on the same topic. Leaving EIS aside for a moment, the EIF controversy has been around IPR, defining open standards and about the proper terminology around standardization deliverables. Today, as the document finally emerges, what is the verdict? First of all, to be fair to those among you who do not spend your lives in the intricate labyrinths of Commission IT policy documents on interoperability, let's define what we are talking about. According to the Communication: "An interoperability framework is an agreed approach to interoperability for organisations that want to collaborate to provide joint delivery of public services. Within its scope of applicability, it specifies common elements such as vocabulary, concepts, principles, policies, guidelines, recommendations, standards, specifications and practices." The Good - EIF reconfirms that "The Digital Agenda can only take off if interoperability based on standards and open platforms is ensured" and also confirms that "The positive effect of open specifications is also demonstrated by the Internet ecosystem." - EIF takes a productive and pragmatic stance on openness: "In the context of the EIF, openness is the willingness of persons, organisations or other members of a community of interest to share knowledge and stimulate debate within that community, the ultimate goal being to advance knowledge and the use of this knowledge to solve problems" (p.11). "If the openness principle is applied in full: - All stakeholders have the same possibility of contributing to the development of the specification and public review is part of the decision-making process; - The specification is available for everybody to study; - Intellectual property rights related to the specification are licensed on FRAND terms or on a royalty-free basis in a way that allows implementation in both proprietary and open source software" (p. 26). - EIF is a formal Commission document. The former EIF 1.0 was a semi-formal deliverable from the PEGSCO, a working group of Member State representatives. - EIF tackles interoperability head-on and takes a clear stance: "Recommendation 22. When establishing European public services, public administrations should prefer open specifications, taking due account of the coverage of functional needs, maturity and market support." - The Commission will continue to support the National Interoperability Framework Observatory (NIFO), reconfirming the importance of coordinating such approaches across borders. - The Commission will align its internal interoperability strategy with the EIS through the eCommission initiative. - One cannot stress the importance of using open standards enough, whether in the context of open source or non-open source software. The EIF seems to have picked up on this fact: What does the EIF says about the relation between open specifications and open source software? The EIF introduces, as one of the characteristics of an open specification, the requirement that IPRs related to the specification have to be licensed on FRAND terms or on a royalty-free basis in a way that allows implementation in both proprietary and open source software. In this way, companies working under various business models can compete on an equal footing when providing solutions to public administrations while administrations that implement the standard in their own software (software that they own) can share such software with others under an open source licence if they so decide. - EIF is now among the center pieces of the Digital Agenda (even though this demands extensive inter-agency coordination in the Commission): "The EIS and the EIF will be maintained under the ISA Programme and kept in line with the results of other relevant Digital Agenda actions on interoperability and standards such as the ones on the reform of rules on implementation of ICT standards in Europe to allow use of certain ICT fora and consortia standards, on issuing guidelines on essential intellectual property rights and licensing conditions in standard-setting, including for ex-ante disclosure, and on providing guidance on the link between ICT standardisation and public procurement to help public authorities to use standards to promote efficiency and reduce lock-in.(Communication, p.7)" All in all, quite a few good things have happened to the document in the two years it has been on the shelf or was being re-written, depending on your perspective, in any case, awaiting the storms to calm. The Bad - While a certain pragmatism is required, and governments cannot migrate to full openness overnight, EIF gives a bit too much room for governments not to apply the openness principle in full. Plenty of reasons are given, which should maybe have been put as challenges to be overcome: "However, public administrations may decide to use less open specifications, if open specifications do not exist or do not meet functional interoperability needs. In all cases, specifications should be mature and sufficiently supported by the market, except if used in the context of creating innovative solutions". - EIF does not use the internationally established terminology: open standards. Rather, the EIF introduces the notion of "formalised specification". How do "formalised specifications" relate to "standards"? According to the FAQ provided: The word "standard" has a specific meaning in Europe as defined by Directive 98/34/EC. Only technical specifications approved by a recognised standardisation body can be called a standard. Many ICT systems rely on the use of specifications developed by other organisations such as a forum or consortium. The EIF introduces the notion of "formalised specification", which is either a standard pursuant to Directive 98/34/EC or a specification established by ICT fora and consortia. The term "open specification" used in the EIF, on the one hand, avoids terminological confusion with the Directive and, on the other, states the main features that comply with the basic principle of openness laid down in the EIF for European Public Services. Well, this may be somewhat true, but in reality, Europe is 30 year behind in terminology. Unless the European Standardization Reform gets completed in the next few months, most Member States will likely conclude that they will go on referencing and using standards beyond those created by the three European endorsed monopolists of standardization, CEN, CENELEC and ETSI. Who can afford to begin following the strict Brussels rules for what they can call open standards when, in reality, standards stemming from global standardization organizations, so-called fora/consortia, dominate in the IT industry. What exactly is EIF saying? Does it encourage Member States to go on using non-ESO standards as long as they call it something else? I guess I am all for it, although it is a bit cumbersome, no? Why was there so much interest around the EIF? The FAQ attempts to explain: Some Member States have begun to adopt policies to achieve interoperability for their public services. These actions have had a significant impact on the ecosystem built around the provision of such services, e.g. providers of ICT goods and services, standardisation bodies, industry fora and consortia, etc... The Commission identified a clear need for action at European level to ensure that actions by individual Member States would not create new electronic barriers that would hinder the development of interoperable European public services. As a result, all stakeholders involved in the delivery of electronic public services in Europe have expressed their opinions on how to increase interoperability for public services provided by the different public administrations in Europe. Well, it does not take two years to read 50 consultation documents, and the EU Standardization Reform is not yet completed, so, more pragmatically, you finally had to release the document. Ok, let's leave some of that aside because the document is out and some people are happy (and others definitely not). The Verdict Considering the controversy, the delays, the lobbying, and the interests at stake both in the EU, in Member States and among vendors large and small, this document is pretty impressive. As with a good wine that has not yet come to full maturity, let's say that it seems to be coming in in the 85-88/100 range, but only a more fine-grained analysis, enjoyment in good company, and ultimately, implementation, will tell. The European Commission has today adopted a significant interoperability initiative to encourage public administrations across the EU to maximise the social and economic potential of information and communication technologies. Today, we should rally around this achievement. Tomorrow, let's sit down and figure out what it means for the future.

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  • BIEE Answer Parameter Passing

    - by Tim Dexter
    A little off BIP topic today but I spent some time researching how to pass parameters between Answer reports and knocked up a document for a client this morning and thought, what the heck someone might find it useful. If you have a source Answer request and you want to link to another Answer in another subject area and pass values to the target request, read this.

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  • NetBeans Podcast #61

    - by TinuA
    Download mp3: 39 minutes – 31.6 MB Subscribe to the NetBeans Podcast on iTunes NetBeans Community News with Geertjan and Tinu What's NEW? The Smarter and NOW FASTER NetBeans IDE 7.2 available since July. Is it faster for you too? Tell us about it on Twitter! (#netbeans) NetBeans Community Day at JavaOne is BACK!!! Join the NetBeans team in San Francisco on Sunday, September 30th for a full day of sessions about how various Java EE, JavaFX, and NetBeans Platform experts are using NetBeans in the real-world. NetBeans Community Day is just the start of the fun at JavaOne 2012, check out the full listing of ALL NetBeans-related sessions at the conference. NetBeans Governance Board elections are around the corner. Nominate yourself or someone who you think can represent the interest of the NetBeans Community. Email us at nbpodcast at netbeans dot org to get on the ballot in September. Community Interview: Çagatay Çivici, PrimeFaces Çagatay Çivici is the lead architect and founder of PrimeFaces , the popular JSF component library. Find out what the project is about, its inception, how to create PrimeFaces-based application inside NetBeans IDE, and more. Learn more about PrimeFaces at NetBeans Community Day at JavaOne 2012. Dig deeper into PrimeFaces at JavaOne 2012: CON6139 - Lessons Learned in Building Enterprise and Desktop Applications with the NetBeans IDE Community Interview: Timon Veenstra, Agrosense Timon Veenstra is the architect behind Agrosense , an open-source farm management system built on the NetBeans Platform. Find out how Agrosense helps farms run more efficiently and productively, and why NetBeans is the platform of choice for Timon and the Agrosense team. Catch a demo of Agrosense at NetBeans Community Day at JavaOne 2012. API Design with Jarda Tulach Geertjan has been using the Lookup API incorrectly; Jarda sets him on the right path. *Have ideas for NetBeans Podcast topics? Send them to nbpodcast at netbeans dot org. *Subscribe to the official NetBeans page on Facebook! Check us out as well on Twitter, YouTube, and Google+.

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  • SOA Governance Starts with People and Processes

    - by Jyothi Swaroop
    While we all agree that SOA Governance is about People, Processes and Technology. Some experts are of the opinion that SOA Governance begins with People and Processes but needs to be empowered with technology to achieve the best results. Here's an interesting piece from David Linthicum on eBizq: In the world of SOA, the concept of SOA governance is getting a lot of attention. However, how SOA governance is defined and implemented really depends on the SOA governance vendor who just left the building within most enterprises. Indeed, confusion is a huge issue when considering SOA governance, and the core issues are more about the fundamentals of people and processes, and not about the technology. SOA governance is a concept used for activities related to exercising control over services in an SOA, including tracking the services, monitoring the service, and controlling changes made to the services, simple put. The trouble comes in when SOA governance vendors attempt to define SOA governance around their technology, all with different approaches to SOA governance. Thus, it's important that those building SOAs within the enterprise take a step back and understand what really need to support the concept of SOA governance. The value of SOA governance is pretty simple. Since services make up the foundation of an SOA, and are at their essence the behavior and information from existing systems externalized, it's critical to make sure that those accessing, creating, and changing services do so using a well controlled and orderly mechanism. Those of you, who already have governance in place, typically around enterprise architecture efforts, will be happy to know that SOA governance does not replace those processes, but becomes a mechanism within the larger enterprise governance concept. People and processes are first thing on the list to get under control before you begin to toss technology at this problem. This means establishing an understanding of SOA governance within the team members, including why it's important, who's involved, and the core processes that are to be follow to make SOA governance work. Indeed, when creating the core SOA governance strategy should really be independent of the technology. The technology will change over the years, but the core processes and discipline should be relatively durable over time.

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  • The JRockit Book is Now in Print!

    - by Marcus Hirt
    Yes. I know. It’s been in print for some days already, but I haven’t found time to write about it until now. The book is a good guide for JVM’s in general, and for JRockit in particular. If you’ve ever wondered how the innards of the Java Virtual Machine works, or how to use the JRockit Mission Control to hunt down problems in your Java applications, this book is for you. The book is written for intermediate to advanced Java Developers. These are the chapters: Getting Started Adaptive Code Generation Adaptive Memory Management Threads and Synchronization Benchmarking and Tuning JRockit Mission Control The Management Console The Runtime Analyzer The Flight Recorder The Memory Leak Detector JRCMD Using the JRockit Management APIs JRockit Virtual Edition Appendix A: Bibliography Appendix B: Glossary Index The book is 588 pages long. For more information about the book, see the book page at Packt.

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  • Gamify your Web

    - by Isabel F. Peñuelas
    Yesterday Valencia welcomed the Gamification World Congress that I follow virtually through #GWC2012. BBVA, Iberia, Ligeresa, Axe, Wayra, ESADE, GlaxoSmithKline, Macmillan, Gamisfaction, Nomaders, Blaffin were among the companies presenting success stories on gaming. It has been proved that people remember things easily when an emotion is created. The marketing expectations around Gamification techniques have a lot to do with Neuromarketing theories. There are a lot of expectations on internal enterprise Gamification. In the public Web some sectors are taking the lead on following the trend. The Gartner Analyst Brian Burke opened another Gamification recent event in Madrid remembering that “Gamification is mostly about Engagement”, and this can be applied both to customers or employees. Gamification and Banking The experience of the Spanish Financial Group BBVA that just launched BBVA Game was also presented a week ago at the BBVA Innovation Centre during the event “Gamification & Banking: a fad or a serious business?” . One of the objectives of the BBVA Game was to double the name of registered users. “People like the efficiency of the online channel want to keep a one-to-one contact with the brand”-explained Bernardo Crespo. Another interested data coming out the BBVA presentation was that “only 20% of Spanish users –out of the total holders of Bank Accounts in the country- is familiar with the use of a Web Site to consult their bank accounts”, the project aims also to reverse this situation helping people to learn making a heavy use of the Video in the gaming context. In general Banking presenters seem to agree that Gamification techniques are helping to increase the time spent on the Web. Gamification and Health Using Gamification techniques for chronic illness rehabilitation was another topic of the World Congress. Here you can find some ideas and experiences What can games do for the health (In Spanish) I have personally started my own mental-health gaming project at http://www.lumosity.com/ Gamification in the Enterprise I really recommend Reading this excellent post of Ultan ÓBroin my Introduction to Gamification and Applications. Employee´s motivation and learning are experiencing a 360º turn and it looks than some of us will become soon the Dragon of the year instead of the Employee of the Year. Using Web 2.0 Tools for Gamification Projects  What type of tools do we need for a quick-win Gamification project? To certain extend Gamification can be considered an evolution of the participative Web. Badging, avatars, points and awards, leader boards, progress charts, virtual currencies, gifting and giving challenges and quests are common components and elements. The Web is offering new development frameworks to that purpose as this Avatar Framework from Paypal or Badgeville to include in web applications. Besides, tools to create communities around a game are required to comment, share and vote players as well as for an efficient multimedia management. Due to its entirely open architecture, its community features, and its multimedia and imaging solutions is were I see WebCenter as a tool helping brands to success. Link to Sources & Recommended Readings YouTube Video of BBVAGame presentation Where To Apply Gamification In Your Incentive Jim Calhoun Cancer Challenge Ride and Walkh For my Spanish Readers El aburrimiento es el enemigo número uno del éxito

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  • JSR 360 and JSR 361: A Big Leap for Java ME 8

    - by terrencebarr
    It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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  • JSR 360 and JSR 361: A Big Leap for Java ME 8

    - by terrencebarr
    It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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  • Url Navigation

    - by russ.bishop
    One of the new features is URL-based navigation which is useful for creating intranet links or auto-generating email links (such as from workflow systems, etc). For IIS 6 and earlier, the format is as follows: http://machine/drm-client/Logon.aspx? app=<appname>&action=go&ver=<version name>&hier=<hier name>&node=<node name> Just replace the fields with their appropriate values (URL-encoded of course). <node name> is optional. If provided it will open the hierarchy and expand directly to the target node. Otherwise the hierarchy is opened to the top node. Note that if the specified version is not loaded it will be loaded automatically.

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  • Demantra USA Based Companies and SOX Compliance

    - by user702295
    A USA based company is assessing Demantra Trade Promotion Management (TPM) capability.  It appears that SOX is necessary in their case due to the nature of what TPM does and the necessity for auditability.  Do we have any detail on SOX compliance for Demantra? Answser ------- SOX compliance with regards to IT: 1.  Requires auditing of data changes done by who, what, when     a. Audit trail profiles can be set up for key financial series and view them in audit trail reports     b. One functionality we do not have which typically is asked for is user login history. We have only        active sessions, history is not available. 2.  Segregation of duties     a. With respect to TPM, you could have deduction and financial analyst for settlement be different        from promotion creator, promotion approver or sales team.     b. Budget Approver for funds can be different from funds consumer.     c. Promotion creator can be different than promotion approver     d. For a US customer you may have to write some custom scripts to capture promotion status change        and produce an external report as part of compliance. One additional requirement is transparency of forward commitments entered into with retailers / distributors for trade spending, promotions.  Outside of Demantra - Consumer Goods Trade Funds Analytics.

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  • Tab Sweep: FacesMessage enhancements, Look up thread pool resources, JQuery/JSF integration, Galleria, ...

    - by arungupta
    Recent Tips and News on Java, Java EE 6, GlassFish & more : • Fixing remote GlassFish server errors on NetBeans (Igor Cardoso) • FacesMessage Enhancements (PrimeFaces) • How to create and look up thread pool resource in GlassFish (javahowto) • Jersey 1.12 is released (Jakub Podlesak) • VisualVM problem connecting to monitor Glassfish (Raymond Reid) • JSF 2.0 JQuery-JSF Integration (John Yeary) • JDBC-ODBC Bridge Example (John Yeary) • The Java EE 6 Example - Gracefully dealing with Errors in Galleria - Part 6 (Markus Eisele) • Logout functionality in Java web applications (JavaOnly) • LDAP PASSWORD POLICIES AND JAVAEE (Ricky's Hodgepodge) • Java User Groups Promote Java Education (java.net Editor's Daily Blog) • JavaEE Revisits Design Patterns: Aspects (Interceptor) (Developer Chronicles) • Java EE 6 Hand-on Workshop @ IIUI (Shahzad Badar) • javaee6-crud-example (Arjan Tims) • Sample CRUD application with JSF and RichFaces (Mark van der Tol) • 5 useful methods JSF developers should know (Java Code Geeks) Here are some tweets from this week ... Almost 9000 Parleys views at the #JavaEE6 #Devoxx talk I did with @BertErtman. Not even made available for free yet! #JavaEE6 is hot :-) Sent three proposals for Øredev, about #JavaEE6, #OSGi and a case study about Leren-op-Maat (OSGi in the cloud) together with @m4rr5 [blog] The Java EE 6 #Example - Gracefully dealing with #Errors in #Galleria - Part 6 http://t.co/Drg1EQvf #javaee6 Tomorrow, there is a session about Java EE6 #javaee6 at islamia university #bahawalpur under #pakijug.about 150 students going to attend it.

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  • Using the JRockit Flight Recorder as an Exception Profiler.

    - by Marcus Hirt
    There is a lot of new data points in the JRockit Flight Recorder compared to the data available in the old JRA. One set of data deals with exceptions and where they are thrown. In JRA, it was possible to tell how many exceptions were thrown, but it was not possible to determine from where they were thrown. Here is how to do a recording with exception profiling enabled from JRockit Mission Control. 1. Right click on the JVM to profile, select Start Flight Recording. 2. Select the Profiling with Exceptions template.   3. Wait for the recording to finish. The count down for the time left will show in the Flight Recorder Control view. 4. When done the recording will automatically be downloaded and displayed. To show the exceptions, go to the Code | Exceptions tab.

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  • You do not need a separate SQL Server license for a Standby or Passive server - this Microsoft White Paper explains all

    - by tonyrogerson
    If you were in any doubt at all that you need to license Standby / Passive Failover servers then the White Paper “Do Not Pay Too Much for Your Database Licensing” will settle those doubts. I’ve had debate before people thinking you can only have a single instance as a standby machine, that’s just wrong; it would mean you could have a scenario where you had a 2 node active/passive cluster with database mirroring and log shipping (a total of 4 SQL Server instances) – in that set up you only need to buy one physical license so long as the standby nodes have the same or less physical processors (cores are irrelevant). So next time your supplier suggests you need a license for your standby box tell them you don’t and educate them by pointing them to the white paper. For clarity I’ve copied the extract below from the White Paper. Extract from “Do Not Pay Too Much for Your Database Licensing” Standby Server Customers often implement standby server to make sure the application continues to function in case primary server fails. Standby server continuously receives updates from the primary server and will take over the role of primary server in case of failure in the primary server. Following are comparisons of how each vendor supports standby server licensing. SQL Server Customers does not need to license standby (or passive) server provided that the number of processors in the standby server is equal or less than those in the active server. Oracle DB Oracle requires customer to fully license both active and standby servers even though the standby server is essentially idle most of the time. IBM DB2 IBM licensing on standby server is quite complicated and is different for every editions of DB2. For Enterprise Edition, a minimum of 100 PVUs or 25 Authorized User is needed to license standby server.   The following graph compares prices based on a database application with two processors (dual-core) and 25 users with one standby server. [chart snipped]  Note   All prices are based on newest Intel Xeon Nehalem processor database pricing for purchases within the United States and are in United States dollars. Pricing is based on information available on vendor Web sites for Enterprise Edition. Microsoft SQL Server Enterprise Edition 25 users (CALs) x $164 / CAL + $8,592 / Server = $12,692 (no need to license standby server) Oracle Enterprise Edition (base license without options) Named User Plus minimum (25 Named Users Plus per Core) = 25 x 2 = 50 Named Users Plus x $950 / Named Users Plus x 2 servers = $95,000 IBM DB2 Enterprise Edition (base license without feature pack) Need to purchase 125 Authorized User (400 PVUs/100 PVUs = 4 X 25 = 100 Authorized User + 25 Authorized Users for standby server) = 125 Authorized Users x $1,040 / Authorized Users = $130,000  

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  • Repeat row headers after Page Break

    - by klaus.fabian
    The lead developer of the FO engine send me by chance an email about a REALLY nice feature I did not know about. Did you ever encounter a long table with merged cells, where the merged cell went on to the next page? While column headers are by default repeated on the next page, row headers are not. Tables with group-left column and pivot tables are prime examples where this problem occurs. I have seen reports where merged cells could go over multiple pages and you would need to back to find the row header on previous pages. The BI Publisher RTF templates have a special tag you can added to a merged cell to repeat the contents after each page break. You just need to add the following (wordy) tag to the next merged table cell: true Example: 2nd page of report before adding the tag 2nd page of report after adding the tag. Thought you might want to know. Klaus

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  • New Experts Direct Contribution - Multiple Currency in Analytics

    - by Cheryl
    We do our best to anticipate what you need to know when we design and write our courses for CRM On Demand. But we know that we cannot hit on every situation or implementation scenario that you might encounter. That's why I love our Experts Direct program - this is where we encourage our wide network of CRM On Demand experts to contribute knowledge that they have gained from working directly with companies on their specific challenges or questions. (See Direct From Our Experts!) The latest Experts Direct contribution comes from Leon Dolman, who works with CRM On Demand customers every day. Leon addresses what you should expect to see in your reports and in the application when your company's users enter opportunity revenue information in more than one currency. He works through a scenario to show how currency settings can affect the data that you see in your reports. For example, do you know what will you see in your Opportunity reports if you have two different currencies represented, besides your company's default currency, but your company administrator has only set exchange rates for one of them? Leon knows...and now he has shared that knowledge - and more - with the rest of us. Go to the Multiple Currency in Analytics item in the Training and Support Center to read more - and while you're there, take a look at the other Experts Direct content to tap into that expert knowledge that we're collecting for you. Just click the Browse More Topics link in the Experts Direct box on the home page to see the full list. And let us know if there are other topics that you'd like to see our experts address. Post a comment to start a conversation or send us an email.

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  • Sony Ericsson txt: workhorse feature phone with Java ME tech

    - by hinkmond
    Just like your basic Quarter Horse, the new Sony Ericsson txt feature phone might not be as fancy as a "thoroughbred" smartphone, but it can sure get the job done with Java ME technology. See: Sony Ericsson txt w/Java ME Here's a quote: ...comes with the usual features such as a web browser, email client and music player and FM radio, plus support for social networking applications and a YouTube client. You can download and install additional Java applications... Sometimes the simple workhorse feature phone (with Java ME) is much better to go with than the idiosyncratic thoroughbred smartphone. Hinkmond

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  • Something to add to your library...

    - by werner.de.gruyter
    There is a new book in town: The Grid Control Handbook. Featuring an in-depth discussion of what Grid Control is and what Grid Control can do for your IT environment. It starts right at the beginning, and guides you through the all steps of a typical deployment: From the planning phase, to installing, to the strengthening of the environment and finally (most importantly) the maintenance and daily-use of the product. And there are quite a few tips, tricks, workshops and best practices along the way to help you with some very practical day-to-day challenges. For all those using Grid Control, something definitely worth checking out!

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  • Venezuela's Highly Inflationary Economy Means Changes to Financial Statements

    - by Theresa Hickman
    This is a bit of an esoteric topic, but given the number of U.S. Companies (particularly oil companies) that operate and have subsidiaries in Venezuela, I think it is worthy of an honorable mention. As you may or may not know, Venezuela's currency has had some changes over the years. In 2008, the Venezuelan Bolivar became the Bolivar Fuerte which dropped three zeros. So Bs.10,000 became Bs.F.10 and all their bills and coins were changed to reflect this. Then on Jan. 8, 2010, the government devalued the currency by 100%. The conversion from VEF to USD dropped from 2.15 to 4.30. (I always wanted to visit Venezuela; I guess it's time to book my vacation). The SEC recently labeled Venezuela a highly inflationary economy. This means that US companies with investments/subsidiaries in Venezuela will need to apply highly inflationary accounting rules starting on Jan. 1, 2010. In addition, companies need to make more detailed disclosures when the Venezuelan reported balances differ from the actual US dollar denominated balances. In a nut shell, if you formerly used translation, then starting Jan 1 of this year, you must now use remeasurement (or temporal method) to restate your Venezuelan entity's financial statements. See ASC topic 830, Foreign Currency Matters, which states that "[t]he financial statements of a foreign entity in a highly inflationary economy shall be remeasured as if the functional currency were the reporting currency." For you non-accountants that I haven't bored and are still reading at this point, the reason why the SEC is doing this is to ensure financial statements are presented as accurately as possible. Hyperinflationary economies have volatile currencies, such as Venezuela (it's not every day a currency devalues 100% overnight) which can distort financial statements if the local currency (Venezuelan Bolivar Fuerte) is used as the functional currency. To make financial statements more accurate, the reporting currency of the U.S. parent (US dollars) should be used as the functional currency. FASB.orgactually has a nice write-up on this.

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • LightFish, Adam Bien's lightweight telemetry application

    - by alexismp
    Adam Bien (Java Champion, JavaEE expert, book author, etc...), has been a GlassFish enthusiast for a while and he proves it again with his new open source project - LightFish, a lightweight monitoring and visualization application for GlassFish. Adam has a short intro and screencast about this standalone WAR application. The tool uses the new JavaEE 6 self-described JDBC connection and the GlassFish-bundled Derby database to provide drag-and-drop install. At runtime, once monitoring is enabled, calls to the RESTful admin API for GlassFish are emitted from a JavaFX dashboard plotting in real-time telemetry data on charts and graphs, including data for "Paranormal Activity". Check it out!

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  • Doing two Declarative Operations with One Button

    - by shay.shmeltzer
    You can file the below video under "things that get asked on OTN a lot". With ADF it is very easy to drag an operation to a page to create a button that activate it. But what if you want a single button to invoke two operations? For example have a button that does a "Delete" as well as a "Commit". The way to do it is to add an action binding, and then overwrite the button function in a backing bean to call the additional action. The nice thing is that JDeveloper will create all the binding code for you in the backing bean - all you need to do is duplicate it. Here is a quick demo:

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