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  • Learning PostgreSql: First Steps

    - by Alexander Kuznetsov
    In this series of blog posts we shall migrate some functionality from SQL Server to PostgreSql 9.2. The emphasis of these blog posts will be on what PostgreSql does differently from Sql Server - I assume that the reader has considerable knowledge of Sql Server, but might know nothing of PostgreSql. Also we shall concentrate on development, not administration. In a true agile fashion, we shall learn only what we need to get this particular job done, and nothing else, but we shall strive to learn it...(read more)

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  • Exam 70-541 - TS: Microsoft Windows SharePoint Services 3.0 - Application Development

    - by DigiMortal
    Today I passed Microsoft exam 70-541: Microsoft Windows SharePoint Services 3.0 - Application Development. This exam gives you MCTS certificate. In this posting I will talk about the exam and also give some suggestions about books to read when preparing for exam. About exam This exam was good one I think. The questions were not hard and also not too easy. Just enough to make sure you really know what you do when working with SharePoint. Or at least to make sure you how things work. After couple of years active SharePoint coding this exam needs no additional preparation. The questions covered very different topics like alerts, features, web parts, site definitions, event receivers, workflows, web services and deployments. There are 59 questions in the exam (this information is available in internet) and you have time a little bit more than two hours. It took me about 40 minutes to get questions answered and reviewed. I strongly suggest you to study the parts of WSS 3.0 you don’t know yet and write some code to find out how to use these things through SharePoint API. Good reading For guys with less experience there are some good books to suggest. Take one or both of these books because there are no official study materials or training kits available for this exam. One of my colleagues who is less experienced than me suggested Inside Microsoft Windows SharePoint Services 3.0 by Ted Pattison and Daniel Larson. He told me that he found this book most useful for him to pass this exam.   When I started with SharePoint Services 3.0 my first book was Developer’s Guide To The Windows SharePoint Services v3 Platform by Todd C. Bleeker. It helped me getting started and later it was my main handbook for some time. Of course, there are many other good books and I suggest you to take what you find. Of course, before buying something I suggest you to discuss with guys who have read the book before. And make sure you mention that you are preparing for exam.   Conclusion If you are experienced SharePoint developer then this exam needs no preparation. Okay, some preparation is always good but if you don’t have time you are still able to pass this exam. If you are not experienced SharePoint developer then study before taking this exam – it is not easy stuff for novices. But if you pass this exam you can proudly say – yes, I know something about SharePoint! :)

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  • Windows Server AppFabric Beta 2 Refresh for Visual Studio 2010/.NET 4 RTM

    - by The Official Microsoft IIS Site
    Today we are pleased to announce a Beta 2 Refresh for Windows Server AppFabric. This build supports the recently released .NET Framework 4 and Visual Studio 2010 RTM versions—a request we’ve had from a number of you. Organizations wanting to use Windows Server AppFabric with the final RTM versions of .NET 4 and Visual Studio 2010 are encouraged to download the Beta 2 Refresh today. Please click here for an installation guide on installing the Beta 2 Refresh. We encourage developers and IT professionals...(read more)

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  • MCP 70-536 Acquired

    - by dave
    Yeah...   Today I passed the 70-536 exam, so my way to 70-562 (ASP.NET 3.5) is open. Points: 815 Points needed for pass:700 Strarting to read new book :)

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  • HP ProLiant DL980-Oracle TPC-C Benchmark spat

    - by jchang
    The Register reported a spat between HP and Oracle on the TPC-C benchmark. Per above, HP submitted a TPC-C result of 3,388,535 tpm-C for their ProLiant DL980 G7 (8 Xeon X7560 processors), with a cost of $0.63 per tpm-C. Oracle has refused permission to publish. Late last year (2010) Oracle published a result of 30M tpm-C for a 108 processors (sockets) SPARC cluster ($30M complete system cost). Oracle is now comparing this to the HP Superdome result from 2007 of 4M tpm-C at $2.93 per tpm-C, calling...(read more)

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  • How to Display Album Art for The Currently Playing Song on Your Desktop

    - by Erez Zukerman
    Album art used to be an inseparable part of music, back when it came in record or CD format. But there’s a way to capture some of that magic even today, using a free application. Read on to see how!How to Enable Google Chrome’s Secret Gold IconHTG Explains: What’s the Difference Between the Windows 7 HomeGroups and XP-style Networking?Internet Explorer 9 Released: Here’s What You Need To Know

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  • Query Tuning Mastery at PASS Summit 2012: The Video

    - by Adam Machanic
    An especially clever community member was kind enough to reverse-engineer the video stream for me, and came up with a direct link to the PASS TV video stream for my Query Tuning Mastery: The Art and Science of Manhandling Parallelism talk, delivered at the PASS Summit last Thursday. I'm not sure how long this link will work , but I'd like to share it for my readers who were unable to see it in person or live on the stream. Start here. Skip past the keynote, to the 149 minute mark. Enjoy!...(read more)

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  • SQL Relay - G is for GO

    - by fatherjack
    At the SQL Relay event last week all the UK user group leaders did a combined session - The A to Z of SQL - where we all took two letters of the alphabet and gave a 2 minute (it was strictly timed) talk on something SQL related beginning with those letters. It was quite a riot working through 26 different talks in an hour with 25 speaker handovers and the associated switches between SSMS and the slide deck. As a speaker I thoroughly enjoyed it and i hoe we informed as much as  we entertained the...(read more)

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  • Presenting at the San Francisco SQL Server User Group - 12-Sep-2012

    - by RickHeiges
    I have a business trip scheduled out far enough in advance for a change. I was able to schedule a presentation at the San Francisco SQL Server User Group on Sep 12 about SQL Server Consolidation Strategies. If you will be in the SF area on Sep 12, I invite you to attend ar just drop by to say hello. You can find out more about the group at http://www.meetup.com/The-San-Francisco-SQL-Server-Meetup-Group/ Hope to see you there!...(read more)

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  • Scrubbing a DotNetNuke Database for user info and passwords

    - by Chris Hammond
    If you’ve ever needed to send a backup of your DotNetNuke database to a developer for testing, you likely trust the developer enough to do so without scrubbing your data, but just to be safe it is probably best that you do take the time to scrub. Before you do anything with the SQL below, make sure you have a backup of your website! I would recommend you do the following. Backup your existing production database Restore a backup of your production database as a NEW database Run the scripts below...(read more)

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  • How In-Memory Database Objects Affect Database Design: The Conceptual Model

    - by drsql
    After a rather long break in the action to get through some heavy tech editing work (paid work before blogging, I always say!) it is time to start working on this presentation about In-Memory Databases. I have been trying to decide on the scope of the demo code in the back of my head, and I have added more and taken away bits and pieces over time trying to find the balance of "enough" complexity to show data integrity issues and joins, but not so much that we get lost in the process of trying to...(read more)

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  • WinForm to WPF: A Quick Reference Guide

    - by mbcrump
    “Michael Sorens provides a handy wallchart to help migration between WinForm / WPF, VS 2008 / 2010, and .NET 3.5 / 4.0.  this can be downloaded for free from the speech-bubble at the head of the article. He also describes the current weaknesses in WPF, and the most  obvious differences between the two.” I have posted this in my cube and it has already started making a difference. Read the full article here.

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  • April 2010 Meeting of Israel Dot Net Developers User Group (IDNDUG)

    - by Jackie Goldstein
    Note the special date of this meeting - Thursday April 29, 2010 The April 2010 meeting of the Israel Dot Net Developers User Group will be held on Thursday April 29, 2010 .   This meeting will focus on parallel programming – in general and the support in VS 2010.  Our speaker will be Asaf Shelly, a recognized expert in parallel programming. Abstract : (1) Parallel Programming in Microsoft's Environments. The fundamentals of Windows have always been parallel. Starting with message queues...(read more)

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  • What do you think about starting a reading group?

    - by Imran Omar Bukhsh
    Greetings everyone I know we as software engineers / developers always need to keep learning. I really wanted to start a reading group where people can be reading books and discussing about whatever they read like at the end of every chapter when everyone has finished by a particular time. We could also have like a min. limit of n pages per day for every person that participates in the group. What do you think? Do advise.

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  • CodePlex Daily Summary for Monday, December 10, 2012

    CodePlex Daily Summary for Monday, December 10, 2012Popular ReleasesMOBZcript: MOBZcript 0.9.1: First fix - typo in mobzystems.com-url!Media Companion: MediaCompanion3.511b release: Two more bug fixes: - General Preferences were not getting restored - Fanart and poster image files were being locked, preventing changes to themVodigi Open Source Interactive Digital Signage: Vodigi Release 5.5: The following enhancements and fixes are included in Vodigi 5.5. Vodigi Administrator - Manage Music Files - Add Music Files to Image Slide Shows - Manage System Messages - Display System Messages to Users During Login - Ported to Visual Studio 2012 and MVC 4 - Added New Vodigi Administrator User Guide Vodigi Player - Improved Login/Schedule Startup Procedure - Startup Using Last Known Schedule when Disconnected on Startup - Improved Check for Schedule Changes - Now Every 15 Minutes - Pla...Secretary Tool: Secretary Tool v1.1.0: I'm still considering this version a beta version because, while it seems to work well for me, I haven't received any feedback and I certainly don't want anyone relying solely on this tool for calculations and such until its correct functioning is verified by someone. This version includes several bug fixes, including a rather major one with Emergency Contact Information not saving. Also, reporting is completed. There may be some tweaking to the reporting engine, but it is good enough to rel...VidCoder: 1.4.10 Beta: Added progress percent to the title bar/task bar icon. Added MPLS information to Blu-ray titles. Fixed the following display issues in Windows 8: Uncentered text in textbox controls Disabled controls not having gray text making them hard to identify as disabled Drop-down menus having hard-to distinguish white on light-blue text Added more logging to proxy disconnect issues and increased timeout on initial call to help prevent timeouts. Fixed encoding window showing the built-in pre...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.5.0.400: Version 2.5.0.400 (Release): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Changelog Legend: [B] Breaking change; [O] Marked member as obsolete Update the documentation. InfoMan: Write the documentation. Other Downloads Downloads OverviewHome Access Plus+: v8.5: v8.5.1208.1500 This is a point release, for the other parts of HAP+ see the v8.3 release. Fixed: #me#me issue with the Edit Profile Link Updated: 8.5.1208 release Updated: Documentation with hidden booking system feature Added: Room Drop Down to the Booking System (no control panel interface), can be Resource Specific Fixed: Recursive AD Group Membership Lookup Fixed: User.IsInRole with recursive lookup Added: Group Searches to hidefrom and showto for the booking system Added: DFS Targeting ...Ynote Classic: Ynote Classic version 1.0: Ynote Classic is a text editor made by SS Corporation. It can help you write code by providing you with different codes for creation of html or batch files. You can also create C/C++ /Java files with SS Ynote Classic. Author of Ynote Classic is Samarjeet Singh. Ynote Classic is available with different themes and skins. It can also compile *.bat files into an executable file. It also has a calculator built within it. 1st version released of 6-12-12 by Samarjeet Singh. Please contact on http:...Http Explorer: httpExplorer-1.1: httpExplorer now has the ability to connect to http server via web proxies. The proxy may be explicitly specified by hostname or IP address. Or it may be specified via the Internet Options settings of Windows. You may also specify credentials to pass to the proxy if the proxy requires them. These credentials may be NTLM or basic authentication (clear text username and password).Bee OPOA Platform: Bee OPOA Demo V1.0.001: Initial version.Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.78: Fix for issue #18924 - using -pretty option left in ///#DEBUG blocks. Fix for issue #18980 - bad += optimization caused bug in resulting code. Optimization has been removed pending further review.XNA GPU Particles Tool: Multi-Effect Release 20525: This version allows creating multiple effects with multiple emitters. Load, change and save particle effects. Display them in various ways to help design the effect. There are also some help pages to explain what the main settings do. This includes some preset emitter settings and a camera position for a First Person view. Source code only for XNA 4 and Visual Studio express 2010.Implementing Google Protocol Buffers using C#: Console Application: Compiled Version of the Application. The application is developed using MS.NET 4.0 run time.MB Tools: WDSMulticastMonitor V2.0: Updated version of WDSMulticast Monitor: Uses WdsTransportManger Comobject instead of WdsManager, this means that it works on servers that only have the transport role installed. Old version required the full WDS role to be installed to work. Some minor bugfixes and extra errorchecks added Added Transfererate to output, although this seems to work only sporadic. Its not a limitation of this script though, when not outputing anything in script niether is the normal wds tools.Yahoo! UI Library: YUI Compressor for .Net: Version 2.2.0.0 - Epee: New : Web Optimization package! Cleaned up the nuget packages BugFix: minifying lots of files will now be faster because of a recent regression in some code. (We were instantiating something far too many times).DtPad - .NET Framework text editor: DtPad 2.9.0.40: http://dtpad.diariotraduttore.com/files/images/flag-eng.png English + A new built-in editor for the management of CSV files, including the edit of cells, deleting and adding new rows, replacement of delimiter character and much more (issue #1137) + The limit of rows allowed before the decommissioning of their side panel has been raised (new default: 1.000) (issue #1155, only partially solved) + Pressing CTRL+TAB now DtPad opens a screen that shows the list of opened tabs (issue #1143) + Note...AvalonDock: AvalonDock 2.0.1746: Welcome to the new release of AvalonDock 2.0 This release contains a lot (lot) of bug fixes and some great improvements: Views Caching: Content of Documents and Anchorables is no more recreated everytime user move it. Autohide pane opens really fast now. Two new themes Expression (Dark and Light) and Metro (both of them still in experimental stage). If you already use AD 2.0 or plan to integrate it in your future projects, I'm interested in your ideas for new features: http://avalondock...AcDown?????: AcDown????? v4.3.2: ??●AcDown??????????、??、??、???????。????,????,?????????????????????????。???????????Acfun、????(Bilibili)、??、??、YouTube、??、???、??????、SF????、????????????。 ●??????AcPlay?????,??????、????????????????。 ● AcDown??????????????????,????????????????????????????。 ● AcDown???????C#??,????.NET Framework 2.0??。?????"Acfun?????"。 ?? v4.3.2?? ?????????????????? ??Acfun??????? ??Bilibili?????? ??Bilibili???????????? ??Bilibili????????? ??????????????? ???? ??Bilibili??????? ????32??64? Windows XP/...ExtJS based ASP.NET 2.0 Controls: FineUI v3.2.2: ??FineUI ?? ExtJS ??? ASP.NET 2.0 ???。 FineUI??? ?? No JavaScript,No CSS,No UpdatePanel,No ViewState,No WebServices ???????。 ?????? IE 7.0、Firefox 3.6、Chrome 3.0、Opera 10.5、Safari 3.0+ ???? Apache License 2.0 (Apache) ???? ??:http://fineui.com/bbs/ ??:http://fineui.com/demo/ ??:http://fineui.com/doc/ ??:http://fineui.codeplex.com/ ???? +2012-12-03 v3.2.2 -?????????????,?????button/button_menu.aspx(????)。 +?Window????Plain??;?ToolbarPosition??Footer??;?????FooterBarAlign??。 -????win...Player Framework by Microsoft: Player Framework for Windows Phone 8: This is a brand new version of the Player Framework for Windows Phone, available exclusively for Windows Phone 8, and now based upon the Player Framework for Windows 8. While this new version is not backward compatible with Windows Phone 7 (get that http://smf.codeplex.com/releases/view/88970), it does offer the same great feature set plus dozens of new features such as advertising, localization support, and improved skinning. Click here for more information about what's new in the Windows P...New ProjectsConfigMgrUI: UI for System Center Configuration Manager 2007 & 2012, System Center Orchestrator 2012 and MDT. cvn demo poject: just a test projectDelicious Notify Plugin: Lets you push a blog post straight to Delicious from Live WriterInsert Acronym Tags: Lets you insert <acronym> and <abbr> tags into your blog entry more easily.Insert File(s): Allows you to include up to three files for publishing in a post using Windows Live Writer.Insert Quick Link: Allows you to paste a link into the Writer window and have the a window similar to the one in Writer where you can change what text is to appear, open in new window, etc.ISD training tasks: ISD training examples and tasksjack1209132501: tesingjack12091327: tesingKata: Just a couple of solutions to katas found over around the web.KJFramework????(Mono Version): KJFramework????(Mono Version)Liber: The Dynamic library manager Managing Ebook and derivatives under different Tags & Properties Share Libers under PUBLIC TAGS in the LIBER Community... Libro Visual Basic 2012 spiegato a mia nonna: Tutti gli esempi del libro "Visual Basic 2012 spiegato a mia nonna". Work in progress...log4net SharePoint 2013 Appender: log4net SharePoint 2013 AppenderMethodSerializer: .NET Method Serializer DeserializerMGR.VSSolutionManager: MGR.VSSolutionManager is a tool to help to manage (update, compare, merge) Visual Studio's solution files.MIAGE IHM: BlablaPCV_Tutorial: PCV_TutorialRoll Manager: Roll Manager is a client/server application that makes it easy to create scripts with many actions that run against groups of servers. No more DOS batch scripts. It's developed in C# .NET 3.5.RootFinder: Comprehensive implementation of a 1D RootFinder framework solution - implements the full suite of bracketing and open methods, and their primitives/compoundSGF Editor: SGF Editor reads/writes .sgf files, edits Go game trees, etc. It has several useful commands for reviewing games. For searching purposes: goban, baduk, weiqi.SharePoint 365 Utilities: SharePoint 365 aims helping SharePoint developers improve the delivery time of SharePoint solutions by offering a set of utilities for DEV/Deploy/Maintenance.SNMP: ????windwos api ? WinSNMP API ??????Stock Analitator: Stock Analyzer using Relative Strength IndexTPV: TPVTrending Topic Component: This component is a final assignment of Component Based Programming in Duta Wacana Christian Univerity, Yogyakarta, IndonesiaVisual .NET RogueLike: A basic roguelike hacked out in Visual .NET. I'm unsure where I want to go with the project, so I'm just putting it out there for now.YooYoo: Personal DevelopingYou are here (for Windows Mobile): This sample shows you how to play a *.wav file on your device with Compact Framework 2.0. There is better support for playing music on Compact Framework 3.5. The idea of this sample is from this video: http://www.youtube.com/watch?v=xMcSNfrT-4MZoom.PE: PE read/write libraryZX AAA Workshop: ????????? ZX AAA Workshop ????????????? ??? ????????? ???????? ? ???? ?????????? ?????????? ZX Spectrum. ?????????????? ?????????: Specaculator, Unreal, Fuse. ??????????? ?????????? ????????? ?????? ?????????? ?????????????. ?????????? ?????? ? ??????? png, gif, bmp, tiff, jpeg.???????? ??????? ?????????? ? Visual Studio: ???????? ??????? ?????????? ? Visual Studio

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  • Can a Printer Print White?

    - by Jason Fitzpatrick
    The vast majority of the time we all print on white media: white paper, white cardstock, and other neutral white surfaces. But what about printing white? Can modern printers print white and if not, why not? Read on as we explore color theory, printer design choices, and why white is the foundation of the printing process. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. Image by Coiote O.; available as wallpaper here. The Question SuperUser reader Curious_Kid is well, curious, about printers. He writes: I was reading about different color models, when this question hit my mind. Can the CMYK color model generate white color? Printers use CMYK color mode. What will happen if I try to print a white colored image (rabbit) on a black paper with my printer? Will I get any image on the paper? Does the CMYK color model have room for white? The Answer SuperUser contributor Darth Android offers some insight into the CMYK process: You will not get anything on the paper with a basic CMYK inkjet or laser printer. The CMYK color mixing is subtractive, meaning that it requires the base that is being colored to have all colors (i.e., White) So that it can create color variation through subtraction: White - Cyan - Yellow = Green White - Yellow - Magenta = Red White - Cyan - Magenta = Blue White is represented as 0 cyan, 0 yellow, 0 magenta, and 0 black – effectively, 0 ink for a printer that simply has those four cartridges. This works great when you have white media, as “printing no ink” simply leaves the white exposed, but as you can imagine, this doesn’t work for non-white media. If you don’t have a base color to subtract from (i.e., Black), then it doesn’t matter what you subtract from it, you still have the color Black. [But], as others are pointing out, there are special printers which can operate in the CMYW color space, or otherwise have a white ink or toner. These can be used to print light colors on top of dark or otherwise non-white media. You might also find my answer to a different question about color spaces helpful or informative. Given that the majority of printer media in the world is white and printing pure white on non-white colors is a specialty process, it’s no surprise that home and (most) commercial printers alike have no provision for it. Have something to add to the explanation? Sound off in the the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.     

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  • Daily tech links for .net and related technologies - May 13-16, 2010

    - by SanjeevAgarwal
    Daily tech links for .net and related technologies - May 13-16, 2010 Web Development Integrating Twitter Into An ASP.NET Website Using OAuth - Scott Mitchell T4MVC Extensions for MVC Partials - Evan Building a Data Grid in ASP.NET MVC - Ali Bastani Introducing the MVC Music Store - MVC 2 Sample Application and Tutorial - Jon Galloway Announcing the RTM of MvcExtensions - kazimanzurrashid Optimizing Your Website For Speed Web Design Validation with the jQuery UI Tabs Widget - Chris Love A Brief History...(read more)

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  • Programmatically Starting and Stopping FTP Sites in IIS 7 and IIS 8

    - by The Official Microsoft IIS Site
    I was recently contacted by someone who was trying to use Windows Management Instrumentation (WMI) code to stop and restart FTP websites by using code that he had written for IIS 6.0; his code was something similar to the following: Option Explicit On Error Resume Next Dim objWMIService, colItems, objItem ' Attach to the IIS service. Set objWMIService = GetObject( "winmgmts:\root\microsoftiisv2" ) ' Retrieve the collection of FTP sites. Set colItems = objWMIService.ExecQuery( "Select...(read more)

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  • Make Your Site's RSS Feed Shine

    RSS is a way of life these days, but there's no reason your site's RSS feed needs to look like it was written by a computer. Sure, in order for an RSS feed to be read by most RSS readers it needs to be valid XML, but who says you have to stop there?

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  • Learning PostgreSql: bulk loading data

    - by Alexander Kuznetsov
    In this post we shall start loading data in bulk. For better performance of inserts, we shall load data into a table without constraints and indexes. This sounds familiar. There is a bulk copy utility, and it is very easy to invoke from C#. The following code feeds the output from a T-SQL stored procedure into a PostgreSql table: using ( var pgTableTarget = new PgTableTarget ( PgConnString , "Data.MyPgTable" , GetColumns ())) using ( var conn = new SqlConnection ( connectionString )) { conn.Open...(read more)

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  • Purging SOA Instances

    - by angelo.santagata
    All, If your running Oracle SOA suite in a high thoughput environment you'll probably discover that your dehydration store will get large, and larger if you dont manage it properly. There are many strategies in manging how to purge this, and this document recently released by Oracle details them quite nicely. The document is Oracle SOA Suite 10g based however a 11g version is in the works and should be out soon. Enjoy the read

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  • SQL Server 2008 R2 still requires a trace flag for Lock Pages in Memory

    - by AaronBertrand
    Almost two years ago, I blogged that Lock Pages in Memory was finally available to Standard Edition customers (Enterprise Edition customers had long been deemed smart enough to not abuse this feature). In addition to applying a cumulative update (2005 SP3 CU4 or 2008 SP1 CU2), in order to take advantage of LPIM, you also had to enable trace flag 845. Since the trace flag isn't documented for SQL Server 2008 R2, several of us in the community assumed that it was no longer required (since it was introduced...(read more)

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  • Expando Object and dynamic property pattern

    - by Al.Net
    I have read about 'dynamic property pattern' of Martin Fowler in his site under the tag 1997 in which he used dictionary kind of stuff to achieve this pattern. And I have come across about Expando object in c# very recently. When I see its implementation, I am able to see IDictionary implemented. So Expando object uses dictionary to store dynamic properties and is it what, Martin Fowler already defined 15 years ago?

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  • Mind the gap, the latest version number for SQL Server 2008 R2 is....

    - by ssqa.net
    Since the news about SQL Server 2008 R2 RTM is publicised I have downloaded and installed the Evaluation edition and R2 Express edition. You can also download SQL Server 2008 R2 RTM - Management Studio Express (with pre-registration) The Microsoft® SQL Server® 2008 R2 RTM - Express is a powerful and reliable data management system that delivers a rich set of features, data protection, and performance for embedded applications, lightweight Web applications, and local data stores. Designed for easy...(read more)

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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