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  • Visual Studio 2008 resolving wrong reference

    - by e28Makaveli
    In my project file, I have the following entry: <Reference Include="Microsoft.Practices.Unity, Version=1.2.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=MSIL"> <HintPath>..\..\..\..\Libraries\Microsoft.Practices.Unity.dll</HintPath> </Reference> which in absolute terms translates to: C:\dev\LUT600 2.1.1\OCC600\Libraries Somehow, when I try to compile the project, Visual Studio loads a reference from a totally different path: /reference:"C:\Program Files\Microsoft Enterprise Library 4.1 - October 2008\Bin\Microsoft.Practices.Unity.dll. How it resolves to this location is a complete mystery as this DLL is not referenced anywhere in this project. I have set Specific Verion to true but it still resolves the reference from this location. Any ideas? TIA. Klaus

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  • How to stop an Android Service ONLY when there are no other activities in my app running?

    - by johnrock
    Is there a way I can test if there are any other activities in my app still alive? I am looking to stop a service in an onDestroy method, but only want to do this if there are no other activities from my app still alive on the stack. I have the call stop the service in the main activity's onDestroy() method. This works perfect EXCEPT that if a user launches my app, then launches a few activities in my app, then hits the home screen and RELAUNCHES my app, they will subvert my order and the main activity will now be above other activities of my app. From this state, if they hit the back button and 'back out' of my home screen they will trigger the onDestroy() method and kill the service even though there are other activities open on the stack. I want to avoid this by stopping the service ONLY if I am sure there are no other activities of mine open on the stack. Possible?

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  • Problem in doing Add Web Reference (http://.../service.asmx)

    - by flopdix
    I am trying to Add a Web Reference to http//.../service.asmx file in my project. First it gives me an error: "... Unable to download following files from: http://.../service.asmx?wsdl Do you want to skip these files and continue ..." When i click 'Yes', the proxy gets created with .disco and other reference files, but does not adds .wsdl file. Other option i tried, i used http//.../service.asmx?wsdl to add web reference. In this case, i dont get any error, but the proxy gets added with .wsdl and reference files, but it does not adds .disco file. Can someone help me on why this is happening? I thought, adding web reference to .asmx should add everything under the proxy.

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  • C++: Why don't I need to check if references are invalid/null?

    - by jbu
    Hi all, Reading http://www.cprogramming.com/tutorial/references.html, it says: In general, references should always be valid because you must always initialize a reference. This means that barring some bizarre circumstances (see below), you can be certain that using a reference is just like using a plain old non-reference variable. You don't need to check to make sure that a reference isn't pointing to NULL, and you won't get bitten by an uninitialized reference that you forgot to allocate memory for. My question is how do I know that the object's memory hasn't been freed/deleted AFTER you've initialized the reference. What it comes down to is that I can't take this advice on faith and I need a better explanation. Can anyone shed some light? Thanks, jbu

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  • C++ is there a difference between assignment inside a pass by value and pass by reference function?

    - by Rémy DAVID
    Is there a difference between foo and bar: class A { Object __o; void foo(Object& o) { __o = o; } void bar(Object o) { __o = o; } } As I understand it, foo performs no copy operation on object o when it is called, and one copy operation for assignment. Bar performs one copy operation on object o when it is called and another one for assignment. So I can more or less say that foo uses 2 times less memory than bar (if o is big enough). Is that correct ? Is it possible that the compiler optimises the bar function to perform only one copy operation on o ? i.e. makes __o pointing on the local copy of argument o instead of creating a new copy?

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  • void foo(int &x) -> Ruby? Passing integers by reference?

    - by Earlz
    Hello, as a way to spice up my C++ programming homework, I've decided to instead of typing the C++ from the book onto my computer, instead reforming it in Ruby. Yes it's a bit silly, but I'm bored. Anyway, I'm having trouble converting this kind of function to Ruby void swap(int &a,int &b){ int c=b; b=a; a=c } What would the equivalent ruby code looking inside a function ?

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  • how to pass in a reference to a string in javascript?

    - by ijjo
    maybe a closure is my solution? not exactly sure how to pull it off though. the code is set up like so: var globalVar = ''; var globalVar2 = ''; function func() { if (condition) func2(globalVar) else func2(globalVar2) } in func2() i cache some HTML in a main container into the appropriate global variable that i pass to it. basically i have a main container that holds different pages depending on what tab they choose. for performance i want to cache the page into global vars so i need to know what tab is active to figure out which global var to assign the html to.

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  • VS 2010 Error “Object reference not set to an instance of an object” when adding Service Reference f

    - by Andy
    I have a VS2010 (RTM) solution which contains: WCF Service project Console WCF client project Class project for DataContracts and members Class project for some simple classes I successfully added a service reference in the console client project and ran the client. I then did a long dev cycle repeatedly modifying the service then updating console service reference. I then changed the namespace and assembly names for the projects as well as the .cs using references and app.config. I of course missed some things as it would not build so I eventually removed the project references and the service reference, cleaned and built successfully. I then attempted to add the service reference again, it discovered it but threw the “Object reference not set to an instance of an object” when OK'ing. Fix in answer below...

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  • How to reference a particular JSON in a function call.

    - by Jane Wilkie
    Hi guys! I have two javascript routines.. the first one declares some JSON and it contains a function that takes two arguments, the first argument being the json object that needs traversing and the second argument is the tab that the rendering is done in. The second routine merely passes the name of the JSON that needs traversing and tab to render in. The code is below.... <script language="JavaScript1.2" type="text/javascript"> var arr = [ {"id":"10", "class":"child-of-9", "useless":"donotneed"}, {"id":"11", "class":"child-of-10", "useless":"donotneed"}]; var arrtwo = [ {"id":"12", "class":"child-of-12", "useless":"donotneed"}, {"id":"13", "class":"child-of-13", "useless":"donotneed"}]; function render_help(json,tab){ var html=''; for(var i=0;i<json.length;i++){ var obj = json[i]; for(var key in obj){ var attrName = key; var attrValue = obj[key]; if (attrName == "id"){ html = html +'<B>'+attrValue+'</B>'+'<BR><BR>'; }else if (attrName == "class"){ html = html + attrValue + '<BR><BR>'; } } } document.getElementById(tab).innerHTML=(html); } </script> <script language="JavaScript1.2" type="text/javascript"> render_help(arr,"helptab"); </script> Various testing and strategically placed alert boxes indicate that the tab parameter is being passed and interpreted correctly. I know this because when I change .... document.getElementById(tab).innerHTML=(html); to document.getElementById(tab).innerHTML=("Howdy"); and it renders "Howdy" just fine. Putting an alert box (alert(json)) in to check the value of json yields.... [object.Object],[object.Object] The JSON object remains elusive. For the purposes of this scripting I need the JSON "arr" to be iterated over. I feel like the answer is fairly obvious so far no luck. Admittedly I am new with Javascript and I am apparently missing something. Does anyone have a clue as to what I'm overlooking here? Happy New Year to you all! Janie

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  • Is it legal for a C++ reference to be NULL?

    - by BCS
    A while back I ran into a bug the looked something like this: void fn(int &i) { printf(&i == NULL ? "NULL\n" : "!NULL\n"); } int main() { int i; int *ip = NULL; fn(i); // prints !NULL fn(*ip); // prints NULL return 0; } More recently, I ran into this comment about C++ references: [References arguments make] it clear, unlike with pointers, that NULL is not a possible value. But, as show above, NULL is a possible value. So where is the error? In the language spec? (Unlikely.) Is the compiler in error for allowing that? Is that coding guide in error (or a little ambiguous)? Or am I just wandering into the minefield known as undefined behavior?

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  • How to pass a reference to a string in JavaScript?

    - by ijjo
    Maybe a closure is my solution? Not exactly sure how to pull it off though. The code is set up like so: var globalVar = ''; var globalVar2 = ''; function func() { if (condition) func2(globalVar) else func2(globalVar2) } In func2() I cache some HTML in a main container into the appropriate global variable that I pass to it. Basically I have a main container that holds different pages depending on what tab they choose. For performance I want to cache the page into global vars so I need to know what tab is active to figure out which global var to assign the HTML to.

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  • Why won't gcc compile a class declaration as a reference argument?

    - by Jorge
    This compiles fine in Visual studio, but why not in XCode? class A() {}; someMethod(A& a); someMethod(A()); //error: no matching function call in XCode only :( Is this bad form? it seems annoying to have to write the following every time: A a(); someMethod(a); //successful compile on Xcode Am i missing something? I am not very experienced so thank you for any help!

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  • How to return a const QString reference in case of failure?

    - by moala
    Hi, consider the following code: const QString& MyClass::getID(int index) const { if (i < myArraySize && myArray[i]) { return myArray[i]->id; // id is a QString } else { return my_global_empty_qstring; // is a global empty QString } } How can I avoid to have an empty QString without changing the return type of the method? (It seems that returning an empty QString allocated on the stack is a bad idea) Thanks.

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  • Any way to make a generic List where I can add a type AND a subtype?

    - by user383178
    I understand why I cannot do the following: private class Parent { }; private class Child extends Parent { }; private class GrandChild extends Child { }; public void wontCompile(List<? extends Parent> genericList, Child itemToAdd) { genericList.add(itemToAdd); } My question is there ANY practical way to have a typesafe List where you can call add(E) where E is known to be only a Parent or a Child? I vaguely remember some use of the "|" operator as used for wildcard bounds, but I cannot find it in the spec... Thanks!

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  • (Rails) How do I reference resources from non-restful views...?

    - by humble_coder
    Hi All, How do you ensure that your javascript includes get included properly for all files everywhere using a particular layout? Basically I have some non-restful actions that I've added. I haven't added any ROUTES for them, however, using normal text rendering works fine. It's when I start requiring different "swf" and "js" files (files which are properly placed in PUBLIC) that things get hairy. I start receiving "406 Not Acceptable" errors telling me that it's looking for the files in a subdirectory of the current controller. As it stands I'm in including the JS in "application" layout file. It works for the INDEX action, but doesn't seem to work for any of the non-restful actions. Thoughts?

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  • Minecraft Style Chunk building problem

    - by David Torrey
    I'm having some problems with speed in my chunk engine. I timed it out, and in its current state it takes a total ~5 seconds per chunk to fill each face's list. I have a check to see if each face of a block is visible and if it is not visible, it skips it and moves on. I'm using a dictionary (unordered map) because it makes sense memorywise to just not have an entry if there is no block. I've tracked my problem down to testing if there is an entry, and accessing an entry if it does exist. If I remove the tests to see if there is an entry in the dictionary for an adjacent block, or if the block type itself is seethrough, it runs within about 2-4 milliseconds. so here's my question: Is there a faster way to check for an entry in a dictionary than .ContainsKey()? As an aside, I tried TryGetValue() and it doesn't really help with the speed that much. If I remove the ContainsKey() and keep the test where it does the IsSeeThrough for each block, it halves the time, but it's still about 2-3 seconds. It only drops to 2-4ms if I remove BOTH checks. Here is my code: using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Threading.Tasks; using System.Runtime.InteropServices; using OpenTK; using OpenTK.Graphics.OpenGL; using System.Drawing; namespace Anabelle_Lee { public enum BlockEnum { air = 0, dirt = 1, } [StructLayout(LayoutKind.Sequential,Pack=1)] public struct Coordinates<T1> { public T1 x; public T1 y; public T1 z; public override string ToString() { return "(" + x + "," + y + "," + z + ") : " + typeof(T1); } } public struct Sides<T1> { public T1 left; public T1 right; public T1 top; public T1 bottom; public T1 front; public T1 back; } public class Block { public int blockType; public bool SeeThrough() { switch (blockType) { case 0: return true; } return false ; } public override string ToString() { return ((BlockEnum)(blockType)).ToString(); } } class Chunk { private Dictionary<Coordinates<byte>, Block> mChunkData; //stores the block data private Sides<List<Coordinates<byte>>> mVBOVertexBuffer; private Sides<int> mVBOHandle; //private bool mIsChanged; private const byte mCHUNKSIZE = 16; public Chunk() { } public void InitializeChunk() { //create VBO references #if DEBUG Console.WriteLine ("Initializing Chunk"); #endif mChunkData = new Dictionary<Coordinates<byte> , Block>(); //mIsChanged = true; GL.GenBuffers(1, out mVBOHandle.left); GL.GenBuffers(1, out mVBOHandle.right); GL.GenBuffers(1, out mVBOHandle.top); GL.GenBuffers(1, out mVBOHandle.bottom); GL.GenBuffers(1, out mVBOHandle.front); GL.GenBuffers(1, out mVBOHandle.back); //make new list of vertexes for each face mVBOVertexBuffer.top = new List<Coordinates<byte>>(); mVBOVertexBuffer.bottom = new List<Coordinates<byte>>(); mVBOVertexBuffer.left = new List<Coordinates<byte>>(); mVBOVertexBuffer.right = new List<Coordinates<byte>>(); mVBOVertexBuffer.front = new List<Coordinates<byte>>(); mVBOVertexBuffer.back = new List<Coordinates<byte>>(); #if DEBUG Console.WriteLine("Chunk Initialized"); #endif } public void GenerateChunk() { #if DEBUG Console.WriteLine("Generating Chunk"); #endif for (byte i = 0; i < mCHUNKSIZE; i++) { for (byte j = 0; j < mCHUNKSIZE; j++) { for (byte k = 0; k < mCHUNKSIZE; k++) { Random blockLoc = new Random(); Coordinates<byte> randChunk = new Coordinates<byte> { x = i, y = j, z = k }; mChunkData.Add(randChunk, new Block()); mChunkData[randChunk].blockType = blockLoc.Next(0, 1); } } } #if DEBUG Console.WriteLine("Chunk Generated"); #endif } public void DeleteChunk() { //delete VBO references #if DEBUG Console.WriteLine("Deleting Chunk"); #endif GL.DeleteBuffers(1, ref mVBOHandle.left); GL.DeleteBuffers(1, ref mVBOHandle.right); GL.DeleteBuffers(1, ref mVBOHandle.top); GL.DeleteBuffers(1, ref mVBOHandle.bottom); GL.DeleteBuffers(1, ref mVBOHandle.front); GL.DeleteBuffers(1, ref mVBOHandle.back); //clear all vertex buffers ClearPolyLists(); #if DEBUG Console.WriteLine("Chunk Deleted"); #endif } public void UpdateChunk() { #if DEBUG Console.WriteLine("Updating Chunk"); #endif ClearPolyLists(); //prepare buffers //for every entry in mChunkData map foreach(KeyValuePair<Coordinates<byte>,Block> feBlockData in mChunkData) { Coordinates<byte> checkBlock = new Coordinates<byte> { x = feBlockData.Key.x, y = feBlockData.Key.y, z = feBlockData.Key.z }; //check for polygonson the left side of the cube if (checkBlock.x > 0) { //check to see if there is a key for current x - 1. if not, add the vector if (!IsVisible(checkBlock.x - 1, checkBlock.y, checkBlock.z)) { //add polygon AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.left); } } else { //polygon is far left and should be added AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.left); } //check for polygons on the right side of the cube if (checkBlock.x < mCHUNKSIZE - 1) { if (!IsVisible(checkBlock.x + 1, checkBlock.y, checkBlock.z)) { //add poly AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.right); } } else { //poly for right add AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.right); } if (checkBlock.y > 0) { //check to see if there is a key for current x - 1. if not, add the vector if (!IsVisible(checkBlock.x, checkBlock.y - 1, checkBlock.z)) { //add polygon AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.bottom); } } else { //polygon is far left and should be added AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.bottom); } //check for polygons on the right side of the cube if (checkBlock.y < mCHUNKSIZE - 1) { if (!IsVisible(checkBlock.x, checkBlock.y + 1, checkBlock.z)) { //add poly AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.top); } } else { //poly for right add AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.top); } if (checkBlock.z > 0) { //check to see if there is a key for current x - 1. if not, add the vector if (!IsVisible(checkBlock.x, checkBlock.y, checkBlock.z - 1)) { //add polygon AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.back); } } else { //polygon is far left and should be added AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.back); } //check for polygons on the right side of the cube if (checkBlock.z < mCHUNKSIZE - 1) { if (!IsVisible(checkBlock.x, checkBlock.y, checkBlock.z + 1)) { //add poly AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.front); } } else { //poly for right add AddPoly(checkBlock.x, checkBlock.y, checkBlock.z, mVBOHandle.front); } } BuildBuffers(); #if DEBUG Console.WriteLine("Chunk Updated"); #endif } public void RenderChunk() { } public void LoadChunk() { #if DEBUG Console.WriteLine("Loading Chunk"); #endif #if DEBUG Console.WriteLine("Chunk Deleted"); #endif } public void SaveChunk() { #if DEBUG Console.WriteLine("Saving Chunk"); #endif #if DEBUG Console.WriteLine("Chunk Saved"); #endif } private bool IsVisible(int pX,int pY,int pZ) { Block testBlock; Coordinates<byte> checkBlock = new Coordinates<byte> { x = Convert.ToByte(pX), y = Convert.ToByte(pY), z = Convert.ToByte(pZ) }; if (mChunkData.TryGetValue(checkBlock,out testBlock )) //if data exists { if (testBlock.SeeThrough() == true) //if existing data is not seethrough { return true; } } return true; } private void AddPoly(byte pX, byte pY, byte pZ, int BufferSide) { //create temp array GL.BindBuffer(BufferTarget.ArrayBuffer, BufferSide); if (BufferSide == mVBOHandle.front) { //front face mVBOVertexBuffer.front.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.front.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY) , z = (byte)(pZ + 1) }); mVBOVertexBuffer.front.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY) , z = (byte)(pZ + 1) }); mVBOVertexBuffer.front.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY) , z = (byte)(pZ + 1) }); mVBOVertexBuffer.front.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.front.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY + 1), z = (byte)(pZ + 1) }); } else if (BufferSide == mVBOHandle.right) { //back face mVBOVertexBuffer.back.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ) }); mVBOVertexBuffer.back.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY) , z = (byte)(pZ) }); mVBOVertexBuffer.back.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY) , z = (byte)(pZ) }); mVBOVertexBuffer.back.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY) , z = (byte)(pZ) }); mVBOVertexBuffer.back.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY + 1), z = (byte)(pZ) }); mVBOVertexBuffer.back.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ) }); } else if (BufferSide == mVBOHandle.top) { //left face mVBOVertexBuffer.left.Add(new Coordinates<byte> { x = (byte)(pX), y = (byte)(pY + 1), z = (byte)(pZ) }); mVBOVertexBuffer.left.Add(new Coordinates<byte> { x = (byte)(pX), y = (byte)(pY) , z = (byte)(pZ) }); mVBOVertexBuffer.left.Add(new Coordinates<byte> { x = (byte)(pX), y = (byte)(pY) , z = (byte)(pZ + 1) }); mVBOVertexBuffer.left.Add(new Coordinates<byte> { x = (byte)(pX), y = (byte)(pY) , z = (byte)(pZ + 1) }); mVBOVertexBuffer.left.Add(new Coordinates<byte> { x = (byte)(pX), y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.left.Add(new Coordinates<byte> { x = (byte)(pX), y = (byte)(pY + 1), z = (byte)(pZ) }); } else if (BufferSide == mVBOHandle.bottom) { //right face mVBOVertexBuffer.right.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.right.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY) , z = (byte)(pZ + 1) }); mVBOVertexBuffer.right.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY) , z = (byte)(pZ) }); mVBOVertexBuffer.right.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY) , z = (byte)(pZ) }); mVBOVertexBuffer.right.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ) }); mVBOVertexBuffer.right.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ + 1) }); } else if (BufferSide == mVBOHandle.front) { //top face mVBOVertexBuffer.top.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY + 1), z = (byte)(pZ) }); mVBOVertexBuffer.top.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.top.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.top.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ + 1) }); mVBOVertexBuffer.top.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY + 1), z = (byte)(pZ) }); mVBOVertexBuffer.top.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY + 1), z = (byte)(pZ) }); } else if (BufferSide == mVBOHandle.back) { //bottom face mVBOVertexBuffer.bottom.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY), z = (byte)(pZ + 1) }); mVBOVertexBuffer.bottom.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY), z = (byte)(pZ) }); mVBOVertexBuffer.bottom.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY), z = (byte)(pZ) }); mVBOVertexBuffer.bottom.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY), z = (byte)(pZ) }); mVBOVertexBuffer.bottom.Add(new Coordinates<byte> { x = (byte)(pX + 1), y = (byte)(pY), z = (byte)(pZ + 1) }); mVBOVertexBuffer.bottom.Add(new Coordinates<byte> { x = (byte)(pX) , y = (byte)(pY), z = (byte)(pZ + 1) }); } } private void BuildBuffers() { #if DEBUG Console.WriteLine("Building Chunk Buffers"); #endif GL.BindBuffer(BufferTarget.ArrayBuffer, mVBOHandle.front); GL.BufferData(BufferTarget.ArrayBuffer, (IntPtr)(Marshal.SizeOf(new Coordinates<byte>()) * mVBOVertexBuffer.front.Count), mVBOVertexBuffer.front.ToArray(), BufferUsageHint.StaticDraw); GL.BindBuffer(BufferTarget.ArrayBuffer, mVBOHandle.back); GL.BufferData(BufferTarget.ArrayBuffer, (IntPtr)(Marshal.SizeOf(new Coordinates<byte>()) * mVBOVertexBuffer.back.Count), mVBOVertexBuffer.back.ToArray(), BufferUsageHint.StaticDraw); GL.BindBuffer(BufferTarget.ArrayBuffer, mVBOHandle.left); GL.BufferData(BufferTarget.ArrayBuffer, (IntPtr)(Marshal.SizeOf(new Coordinates<byte>()) * mVBOVertexBuffer.left.Count), mVBOVertexBuffer.left.ToArray(), BufferUsageHint.StaticDraw); GL.BindBuffer(BufferTarget.ArrayBuffer, mVBOHandle.right); GL.BufferData(BufferTarget.ArrayBuffer, (IntPtr)(Marshal.SizeOf(new Coordinates<byte>()) * mVBOVertexBuffer.right.Count), mVBOVertexBuffer.right.ToArray(), BufferUsageHint.StaticDraw); GL.BindBuffer(BufferTarget.ArrayBuffer, mVBOHandle.top); GL.BufferData(BufferTarget.ArrayBuffer, (IntPtr)(Marshal.SizeOf(new Coordinates<byte>()) * mVBOVertexBuffer.top.Count), mVBOVertexBuffer.top.ToArray(), BufferUsageHint.StaticDraw); GL.BindBuffer(BufferTarget.ArrayBuffer, mVBOHandle.bottom); GL.BufferData(BufferTarget.ArrayBuffer, (IntPtr)(Marshal.SizeOf(new Coordinates<byte>()) * mVBOVertexBuffer.bottom.Count), mVBOVertexBuffer.bottom.ToArray(), BufferUsageHint.StaticDraw); GL.BindBuffer(BufferTarget.ArrayBuffer,0); #if DEBUG Console.WriteLine("Chunk Buffers Built"); #endif } private void ClearPolyLists() { #if DEBUG Console.WriteLine("Clearing Polygon Lists"); #endif mVBOVertexBuffer.top.Clear(); mVBOVertexBuffer.bottom.Clear(); mVBOVertexBuffer.left.Clear(); mVBOVertexBuffer.right.Clear(); mVBOVertexBuffer.front.Clear(); mVBOVertexBuffer.back.Clear(); #if DEBUG Console.WriteLine("Polygon Lists Cleared"); #endif } }//END CLASS }//END NAMESPACE

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  • How to determine the source of a request in a distributed service system?

    - by Kabumbus
    Map/Reduce is a great concept for sorting large quantities of data at once. What to do if you have small parts of data and you need to reduce it all the time? Simple example - choosing a service for request. Imagine we have 10 services. Each provides services host with sets of request headers and post/get arguments. Each service declares it has 30 unique keys - 10 per set. service A: name id ... Now imagine we have a distributed services host. We have 200 machines with 10 services on each. Each service has 30 unique keys in there sets. but now to find to which service to map the incoming request we make our services post unique values that map to that sets. We can have up to or more than 10 000 such values sets on each machine per each service. service A machine 1 name = Sam id = 13245 ... service A machine 1 name = Ben id = 33232 ... ... service A machine 100 name = Ron id = 777888 ... So we get 200 * 10 * 30 * 30 * 10 000 == 18 000 000 000 and we get 500 requests per second on our gateway each containing 45 items 15 of which are just noise. And our task is to find a service for request (at least a machine it is running on). On all machines all over cluster for same services we have same rules. We can first select to which service came our request via rules filter 10 * 30. and we will have 200 * 30 * 10 000 == 60 000 000. So... 60 mil is definitely a problem... I hope to get on idea of mapping 30 * 10 000 onto some artificial neural network alike Perceptron that outputs 1 if 30 words (some hashes from words) from the request are correct or if less than Perceptron should return 0. And I’ll send each such Perceptron for each service from each machine to gateway. So I would have a map Perceptron <-> machine for each service. Can any one tall me if my Perceptron idea is at least “sane”? Or normal people do it some other way? Or if there are better ANNs for such purposes?

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  • Unable to host WCF service correctly in IIS7

    - by user206736
    I have a WCF Service library written in .NET 4.0. I have a WCF application (in order to host this service in IIS) within the same solution. It contains the WCF library assembly reference and a service.svc file pointing to the service from the library along with a web.config that is a replica of the WCF service library's app.config. The WCF application is set to host the service in IIS7 (the virtual directory has been set). The same solution contains an ASP.NET Webforms solution to which I have added a service reference pointing to the WCF service I hosted in IIS (as mentioned). When i start an instance of this ASP.NET Web application, I get a message saying that "The WCF service has been hosted" and the ASP.NET application can access the data from it correctly. However, when i try and access this data via a service reference added to an MVC 2 Web Application on the same machine in a different solution (pointing to the service hosted in IIS), I get a "The remote server returned an error: (405) Method Not Allowed." protocol exception . However, the MVC application is able to access the service data if I manually invoke an instance of the WCF Application that I was using to host the WCF Service Library from the other solution. I am using VS2010 Beta 2 as my development IDE. I have been stuck with this issue for a while now. Any help would be appreciated. My service config is as follows:- <system.serviceModel> <services> <service behaviorConfiguration="CruxServices.BasicSearchServiceBehavior" name="CruxServices.BasicSearch.BasicSearch"> <endpoint address="" binding="wsHttpBinding" name="WSBindingEndpoint" bindingConfiguration="WSBindingConfig" contract="CruxServices.BasicSearch.Interfaces.IPropertyListFilter"> <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" name="MexEndpoint" contract="IMetadataExchange" /> <host> <baseAddresses> <add baseAddress="http://localhost/CruxServices" /> </baseAddresses> </host> </service> </services> <behaviors> <serviceBehaviors> <behavior name="CruxServices.BasicSearchServiceBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="false" /> </behavior> </serviceBehaviors> </behaviors> <bindings> <wsHttpBinding> <binding name="WSBindingConfig"> <security mode="None"> <transport clientCredentialType="None"/> <message establishSecurityContext="false"/> </security> </binding> </wsHttpBinding> </bindings>

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  • Win7 Bluescreen: IRQ_NOT_LESS_OR_EQUAL | athrxusb.sys

    - by wretrOvian
    Hi I'd left my system on last night, and found the bluescreen in the morning. This has been happening occasionally, over the past few days. Details: ================================================== Dump File : 022710-18236-01.dmp Crash Time : 2/27/2010 8:46:44 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`00001001 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff880`06b5c0e1 Caused By Driver : athrxusb.sys Caused By Address : athrxusb.sys+760e1 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\022710-18236-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== HiJackThis ("[...]" indicates removed text; full log posted to pastebin): Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:49:15 AM, on 2/27/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\DAODx.exe C:\Program Files (x86)\ASUS\EPU\EPU.exe C:\Program Files\ASUS\TurboV\TurboV.exe C:\Program Files (x86)\PowerISO\PWRISOVM.EXE C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin D:\Downloads\HijackThis.exe C:\Program Files (x86)\uTorrent\uTorrent.exe R1 - HKCU\Software\Microsoft\Internet Explorer\[...] [...] O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe" O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [googletalk] C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O13 - Gopher Prefix: O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM - C:\ASUS.SYS\config\DVMExportService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 6800 bytes CPU-Z ("[...]" indicates removed text; see full log posted to pastebin): CPU-Z TXT Report ------------------------------------------------------------------------- Binaries ------------------------------------------------------------------------- CPU-Z version 1.53.1 Processors ------------------------------------------------------------------------- Number of processors 1 Number of threads 2 APICs ------------------------------------------------------------------------- Processor 0 -- Core 0 -- Thread 0 0 -- Core 1 -- Thread 0 1 Processors Information ------------------------------------------------------------------------- Processor 1 ID = 0 Number of cores 2 (max 2) Number of threads 2 (max 2) Name AMD Phenom II X2 550 Codename Callisto Specification AMD Phenom(tm) II X2 550 Processor Package Socket AM3 (938) CPUID F.4.2 Extended CPUID 10.4 Brand ID 29 Core Stepping RB-C2 Technology 45 nm Core Speed 3110.7 MHz Multiplier x FSB 15.5 x 200.7 MHz HT Link speed 2006.9 MHz Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L2 cache 2 x 512 KBytes, 16-way set associative, 64-byte line size L3 cache 6 MBytes, 48-way set associative, 64-byte line size FID/VID Control yes Min FID 4.0x P-State FID 0xF - VID 0x10 P-State FID 0x8 - VID 0x18 P-State FID 0x3 - VID 0x20 P-State FID 0x100 - VID 0x2C Package Type 0x1 Model 50 String 1 0x7 String 2 0x6 Page 0x0 TDP Limit 79 Watts TDC Limit 66 Amps Attached device PCI device at bus 0, device 24, function 0 Attached device PCI device at bus 0, device 24, function 1 Attached device PCI device at bus 0, device 24, function 2 Attached device PCI device at bus 0, device 24, function 3 Attached device PCI device at bus 0, device 24, function 4 Thread dumps ------------------------------------------------------------------------- CPU Thread 0 APIC ID 0 Topology Processor ID 0, Core ID 0, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x00020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] CPU Thread 1 APIC ID 1 Topology Processor ID 0, Core ID 1, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x01020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] Chipset ------------------------------------------------------------------------- Northbridge AMD 790GX rev. 00 Southbridge ATI SB750 rev. 00 Memory Type DDR3 Memory Size 4096 MBytes Channels Dual, (Unganged) Memory Frequency 669.0 MHz (3:10) CAS# latency (CL) 9.0 RAS# to CAS# delay (tRCD) 9 RAS# Precharge (tRP) 9 Cycle Time (tRAS) 24 Bank Cycle Time (tRC) 33 Command Rate (CR) 1T Uncore Frequency 2006.9 MHz Memory SPD ------------------------------------------------------------------------- DIMM # 1 SMBus address 0x50 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 2 SMBus address 0x51 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 1 SPD registers [...] DIMM # 2 SPD registers [...] Monitoring ------------------------------------------------------------------------- Mainboard Model M4A78T-E (0x000001F7 - 0x00A955E4) LPCIO ------------------------------------------------------------------------- LPCIO Vendor ITE LPCIO Model IT8720 LPCIO Vendor ID 0x90 LPCIO Chip ID 0x8720 LPCIO Revision ID 0x2 Config Mode I/O address 0x2E Config Mode LDN 0x4 Config Mode registers [...] Register space LPC, base address = 0x0290 Hardware Monitors ------------------------------------------------------------------------- Hardware monitor ITE IT87 Voltage 1 1.62 Volts [0x65] (VIN1) Voltage 2 1.15 Volts [0x48] (CPU VCORE) Voltage 3 5.03 Volts [0xBB] (+5V) Voltage 8 3.34 Volts [0xD1] (VBAT) Temperature 0 39°C (102°F) [0x27] (TMPIN0) Temperature 1 43°C (109°F) [0x2B] (TMPIN1) Fan 0 3096 RPM [0xDA] (FANIN0) Register space LPC, base address = 0x0290 [...] Hardware monitor AMD SB6xx/7xx Voltage 0 1.37 Volts [0x1D2] (CPU VCore) Voltage 1 3.50 Volts [0x27B] (CPU IO) Voltage 2 12.68 Volts [0x282] (+12V) Hardware monitor AMD Phenom II X2 550 Power 0 89.10 W (Processor) Temperature 0 35°C (94°F) [0x115] (Core #0) Temperature 1 35°C (94°F) [0x115] (Core #1)

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  • Visual Studio 2010 Service Pack 1 And .NET Framework 4.0 Update

    - by Paulo Morgado
    As announced by Jason Zender in his blog post, Visual Studio 2010 Service Pack 1 is available for download for MSDN subscribers since March 8 and is available to the general public since March 10. Brian Harry provides information related to TFS and S. "Soma" Somasegar provides information on the latest Visual Studio 2010 enhancements. With this service pack for Visual Studio an update to the .NET Framework 4.0 is also released. For detailed information about these releases, please refer to the corresponding KB articles: Update for Microsoft .NET Framework 4 Description of Visual Studio 2010 Service Pack 1 Update: When I was upgrading from the Beta to the final release on Windows 7 Enterprise 64bit, the instalation hanged with Returning IDCANCEL. INSTALLMESSAGE_WARNING [Warning 1946.Property 'System.AppUserModel.ExcludeFromShowInNewInstall' for shortcut 'Manage Help Settings - ENU.lnk' could not be set.]. Canceling the installation didn’t work and I had to kill the setup.exe process. When reapplying it again, rollbacks were reported, so I reapplied it again – this time with succes.

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  • How can unity-panel-service be disabled?

    - by Amos Annoy
    From the unity-panel-service manpages: DESCRIPTION The unity-panel-service program is normally started automatically by the Unity shell (which gets started as a compiz module) and is used to draw panels which can then be used for the global menu, or to hold indicators. How can the unity-panel-service be non-automatically started abnormally? In other words, how is it arbitrarily manually started and/or stopped? The manpage implication is that this can be done without stopping the Unity shell. This answer seems promising: Is it possible to restart the unity panel without restarting compiz? but ... not. The process can be killed from System Monitor but it restarts automatically. references: How can menu bars that require a right click be activated like Ubuntu versions <10.10? How do I disable the global application menu?

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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