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• DDD and MVC Models hold ID of separate entity or the entity itself?

  - by Dr. Zim

  If you have an Order that references a customer, does the model include the ID of the customer or a copy of the customer object like a value object (thinking DDD)? I would like to do ths: public class Order { public int ID {get;set;} public Customer customer {get;set;} ... } right now I do this: public class Order { public int ID {get;set;} public int customerID {get;set;} ... } It would be more convenient to include the complete customer object rather than an ID to the View Model passed to the form. Otherwise, I need to figure out how to get the vendor information to the view that the order references by ID. This also implies that the repository understand how to deal with the customer object that it finds within the order object when they call save (if we select the first option). If we select the second option, we will need to know where in the view model to put it. It is certain they will select an existing customer. However, it is also certain they may want to change the information in-place on the display form. One could argue to have the controller extract the customer object, submit customer changes separately to the repository, then submit changes to the order, keeping the customerID in the order.

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• What is the purpose of unit testing an interface repository

  - by ahsteele

  I am unit testing an ICustomerRepository interface used for retrieving objects of type Customer. As a unit test what value am I gaining by testing the ICustomerRepository in this manner? Under what conditions would the below test fail? For tests of this nature is it advisable to do tests that I know should fail? i.e. look for id 4 when I know I've only placed 5 in the repository I am probably missing something obvious but it seems the integration tests of the class that implements ICustomerRepository will be of more value. [TestClass] public class CustomerTests : TestClassBase { private Customer SetUpCustomerForRepository() { return new Customer() { CustId = 5, DifId = "55", CustLookupName = "The Dude", LoginList = new[] { new Login { LoginCustId = 5, LoginName = "tdude" }, new Login { LoginCustId = 5, LoginName = "tdude2" } } }; } [TestMethod] public void CanGetCustomerById() { // arrange var customer = SetUpCustomerForRepository(); var repository = Stub<ICustomerRepository>(); // act repository.Stub(rep => rep.GetById(5)).Return(customer); // assert Assert.AreEqual(customer, repository.GetById(5)); } } Test Base Class public class TestClassBase { protected T Stub<T>() where T : class { return MockRepository.GenerateStub<T>(); } } ICustomerRepository and IRepository public interface ICustomerRepository : IRepository<Customer> { IList<Customer> FindCustomers(string q); Customer GetCustomerByDifID(string difId); Customer GetCustomerByLogin(string loginName); } public interface IRepository<T> { void Save(T entity); void Save(List<T> entity); bool Save(T entity, out string message); void Delete(T entity); T GetById(int id); ICollection<T> FindAll(); }

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• Parallelism in .NET – Part 2, Simple Imperative Data Parallelism

  - by Reed

  In my discussion of Decomposition of the problem space, I mentioned that Data Decomposition is often the simplest abstraction to use when trying to parallelize a routine.  If a problem can be decomposed based off the data, we will often want to use what MSDN refers to as Data Parallelism as our strategy for implementing our routine.  The Task Parallel Library in .NET 4 makes implementing Data Parallelism, for most cases, very simple. Data Parallelism is the main technique we use to parallelize a routine which can be decomposed based off data.  Data Parallelism refers to taking a single collection of data, and having a single operation be performed concurrently on elements in the collection.  One side note here: Data Parallelism is also sometimes referred to as the Loop Parallelism Pattern or Loop-level Parallelism.  In general, for this series, I will try to use the terminology used in the MSDN Documentation for the Task Parallel Library.  This should make it easier to investigate these topics in more detail. Once we’ve determined we have a problem that, potentially, can be decomposed based on data, implementation using Data Parallelism in the TPL is quite simple.  Let’s take our example from the Data Decomposition discussion – a simple contrast stretching filter.  Here, we have a collection of data (pixels), and we need to run a simple operation on each element of the pixel.  Once we know the minimum and maximum values, we most likely would have some simple code like the following: for (int row=0; row < pixelData.GetUpperBound(0); ++row) { for (int col=0; col < pixelData.GetUpperBound(1); ++col) { pixelData[row, col] = AdjustContrast(pixelData[row, col], minPixel, maxPixel); } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } This simple routine loops through a two dimensional array of pixelData, and calls the AdjustContrast routine on each pixel. As I mentioned, when you’re decomposing a problem space, most iteration statements are potentially candidates for data decomposition.  Here, we’re using two for loops – one looping through rows in the image, and a second nested loop iterating through the columns.  We then perform one, independent operation on each element based on those loop positions. This is a prime candidate – we have no shared data, no dependencies on anything but the pixel which we want to change.  Since we’re using a for loop, we can easily parallelize this using the Parallel.For method in the TPL: Parallel.For(0, pixelData.GetUpperBound(0), row => { for (int col=0; col < pixelData.GetUpperBound(1); ++col) { pixelData[row, col] = AdjustContrast(pixelData[row, col], minPixel, maxPixel); } }); Here, by simply changing our first for loop to a call to Parallel.For, we can parallelize this portion of our routine.  Parallel.For works, as do many methods in the TPL, by creating a delegate and using it as an argument to a method.  In this case, our for loop iteration block becomes a delegate creating via a lambda expression.  This lets you write code that, superficially, looks similar to the familiar for loop, but functions quite differently at runtime. We could easily do this to our second for loop as well, but that may not be a good idea.  There is a balance to be struck when writing parallel code.  We want to have enough work items to keep all of our processors busy, but the more we partition our data, the more overhead we introduce.  In this case, we have an image of data – most likely hundreds of pixels in both dimensions.  By just parallelizing our first loop, each row of pixels can be run as a single task.  With hundreds of rows of data, we are providing fine enough granularity to keep all of our processors busy. If we parallelize both loops, we’re potentially creating millions of independent tasks.  This introduces extra overhead with no extra gain, and will actually reduce our overall performance.  This leads to my first guideline when writing parallel code: Partition your problem into enough tasks to keep each processor busy throughout the operation, but not more than necessary to keep each processor busy. Also note that I parallelized the outer loop.  I could have just as easily partitioned the inner loop.  However, partitioning the inner loop would have led to many more discrete work items, each with a smaller amount of work (operate on one pixel instead of one row of pixels).  My second guideline when writing parallel code reflects this: Partition your problem in a way to place the most work possible into each task. This typically means, in practice, that you will want to parallelize the routine at the “highest” point possible in the routine, typically the outermost loop.  If you’re looking at parallelizing methods which call other methods, you’ll want to try to partition your work high up in the stack – as you get into lower level methods, the performance impact of parallelizing your routines may not overcome the overhead introduced. Parallel.For works great for situations where we know the number of elements we’re going to process in advance.  If we’re iterating through an IList<T> or an array, this is a typical approach.  However, there are other iteration statements common in C#.  In many situations, we’ll use foreach instead of a for loop.  This can be more understandable and easier to read, but also has the advantage of working with collections which only implement IEnumerable<T>, where we do not know the number of elements involved in advance. As an example, lets take the following situation.  Say we have a collection of Customers, and we want to iterate through each customer, check some information about the customer, and if a certain case is met, send an email to the customer and update our instance to reflect this change.  Normally, this might look something like: foreach(var customer in customers) { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { theStore.EmailCustomer(customer); customer.LastEmailContact = DateTime.Now; } } Here, we’re doing a fair amount of work for each customer in our collection, but we don’t know how many customers exist.  If we assume that theStore.GetLastContact(customer) and theStore.EmailCustomer(customer) are both side-effect free, thread safe operations, we could parallelize this using Parallel.ForEach: Parallel.ForEach(customers, customer => { // Run some process that takes some time... DateTime lastContact = theStore.GetLastContact(customer); TimeSpan timeSinceContact = DateTime.Now - lastContact; // If it's been more than two weeks, send an email, and update... if (timeSinceContact.Days > 14) { theStore.EmailCustomer(customer); customer.LastEmailContact = DateTime.Now; } }); Just like Parallel.For, we rework our loop into a method call accepting a delegate created via a lambda expression.  This keeps our new code very similar to our original iteration statement, however, this will now execute in parallel.  The same guidelines apply with Parallel.ForEach as with Parallel.For. The other iteration statements, do and while, do not have direct equivalents in the Task Parallel Library.  These, however, are very easy to implement using Parallel.ForEach and the yield keyword. Most applications can benefit from implementing some form of Data Parallelism.  Iterating through collections and performing “work” is a very common pattern in nearly every application.  When the problem can be decomposed by data, we often can parallelize the workload by merely changing foreach statements to Parallel.ForEach method calls, and for loops to Parallel.For method calls.  Any time your program operates on a collection, and does a set of work on each item in the collection where that work is not dependent on other information, you very likely have an opportunity to parallelize your routine.

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• Oracle Buys Compendium - Adds Leading Content Marketing Platform to Oracle Eloqua Marketing Cloud

  - by Richard Lefebvre

  News Facts Oracle today announced that it has acquired Compendium, a cloud-based content marketing provider that helps companies plan, produce and deliver engaging content across multiple channels throughout their customers’ lifecycle. Compendium’s data-driven approach aligns relevant content with customer data and profiles to help companies more effectively attract prospects, engage buyers, accelerate conversion of prospects to opportunities, increase adoption, and drive revenue growth. Compendium’s innovative solution complements Oracle’s industry leading Eloqua Marketing Cloud which is a part of Oracle’s comprehensive Customer Experience solution. The combination of Oracle Eloqua Marketing Cloud with Compendium is expected to enable modern marketers to align persona-based content to customers’ digital body language to increase “top-of-funnel” customer engagement, improve the quality of sales leads, realize the highest return on their marketing investment, and increase customer loyalty. More information on this announcement can be found at http://www.oracle.com/compendium. Supporting Quotes “As customers increasingly access information through online and mobile channels, the buying process is shifting from sales-driven to marketing-driven. Now, more than ever, marketers are challenged to deliver relevant and engaging content across multiple channels and throughout the customer lifecycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding Compendium’s content marketing platform to Oracle Eloqua Marketing Cloud, customers will be able to capture more prospects, improve the customer experience and drive top line revenue.” “Oracle Eloqua Marketing Cloud is uniquely positioned to capture a prospect’s digital body language to help companies know each buyer’s demographics, behaviors and influencers,” said Chris Baggott, Compendium CEO. “By combining this buyer profile with Compendium’s data-driven content marketing platform, marketers will be able to deliver the right content, to the right individual across the right channel at the right time. We are very excited to now be a part of the industry’s most complete marketing cloud solution, giving us a global stage to deliver innovative content marketing solutions.” Supporting Resources About Oracle and Compendium General Presentation Customer and Partner Letter FAQ

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• CX en la nube

  - by Noelia Gomez

  Las organizaciones con más éxito del mundo optan por ofrecer un servicio al cliente en la nube. Echa un vistazo a esta infografía para saber por qué 1024x768 Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Si quieres saber más sobre la experiencia del cliente: · Customer Concepts Magazine · Customer Concepts Exchange in LinkedIn · Customer Concepts Web TV · Customer Experience @ Oracle.com · Customer Experience Facebook Hub · Customer Experience YouTube Channel · Customer Experience Twitter

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• Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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• Deleted one membership table. Possible to import without breaking relationship?

  - by superexsl

  Hey, I hope this isn't going to be tricky/time consuming, so fingers crossed. I'm working with the ASP.NET membership table. However, I've got quite a few other tables that I've built, and most of them have a relationship with the dbo.aspnet_Membership table. I've accidentally deleted the dbo.aspnet_Membership table and can't get it back. There was no major data on it, (as it's on my local machine), but I would really like to copy and paste that one table from another database I have, mainly for the sake of not breaking the schema. Is this possible? I'm worried if I run the Aspnet_regsql.exe tool, it's going to break the schema and remove all data from the tables as well the relationships (which would take a while to re-establish). Is there any way I can import just the dbo.aspnet_Membership table into my current database? Thanks for the any advice!

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• How to sync passwords one-way between windows domains without trust relationship?

  - by Franco C.

  We're migrating from Windows 2003 to 2008 SBS. We will run concurrently for a short period of time. I cannot establish a trust relationship between Server 2003 & Server 2008 SBS and I would like to know if there is a way to sync the passwords between 2003-2008? For example, I would like to dump the pre-encrypted passswords to a file in 2003 and then use this to update the passwords for the correspoding usernames in 2008 SBS. Is this possible? I have no need to ever see the clear text version of the passwords. I see one commercial product, but it hardly seems worth it given the temporary nature of my project... Thanks, Franco

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• Linq to Sql saying that item by 'Customer' already exists. Choose a different name.

  - by Anthony Potts

  I have been going round and round with a linq to sql file while using svn for quite some time. The latest is that my dbml file shows as having an error which states that An item named "Customer" already exists. Please choose a different name. And then it repeats that again. In fact, it says it for almost every object. What is my fix? I have tried renaming the one named Customer, but that didn't fix it. I don't know where to go to fix this. I went to the .dbml file and don't see any duplication, and I went to the .dbml.layout file and didn't see any duplication there either.

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• query to return three records for each customer application based on the options declared in the pre

  - by kumarreddy

  tables look like this table1---customer application columns--- application id--primary key, name, ssn, ... ... table2----balance(actually its a view) columns--- amount balance, application id ...... ...... table3 ---- options columns--- optionid, option value(1,2,3,4), ...... ........ .... table4 ----- ratios columns--- ratios id, option value, ratio value, applicationid(have to think about it), ........ table 4(detail) option value, Ratios 1 ----- 30 1 ----- 40 1 ----- 30 2 ---- 100 2 ----- 0 2 ------ 0 3 ---- 60 3 ------ 30 3 ----- 10 4 ---- 50 4 ----- 30 4 ----- 20 as is the case...now i need to get three records for each customer application with varying balances in proportion of ratios declared in table 4 corresponding to option values...... plz let me know where i was unclear about returning records thanks in advance

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• how to create stub DNS zone for emulating my customer production environment ?

  - by Albert Widjaja

  Hi All, Is it possible to emulate my customer production environment inside my AD domain by just creating the same domain inside my primary DNS server ? Can I created mycustomer.com DNS zone (STUB) just for the sake of listing few database servers and application servers and then for the other DNS records eg. MX, NS and the other refer to the REAL MX record entry so that my Exchange Server email flow is unaffected to mycustomer.com ? because if I just create A record in my current domain for some of the servers, the FQDN is not exactly what I want. Thanks.

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• Why doesnt file uploads work for a specific customer?

  - by nimo9367

  We have for some time now experienced some unexplainable behavior when a certain customer is trying to upload files to our web based application using a standard web form. It's a CGI based application and the server is running IIS6. However it works fine for all of our other customers using the same server and application so this must be a client side related issue? The request basically times out and you get to "page cannot be displayed". Does anyone have any idea of what might be the source of this problem?

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• Resolve Instructional Webcast Series

  - by Get Proactive Customer Adoption Team

  Untitled Document Catch the Express—Register for an Instructional Webcast Oracle Proactive Support’s ‘Get Proactive’ message to customers underscores the benefits they’ll obtain by leveraging the Prevent, Resolve and Upgrade capabilities available across the suite of Oracle Products. Our goal in Proactive Support is to show customers how to ‘Get Proactive’ and achieve success by leveraging the latest tools, knowledge, and best practices available to manage your applications and technology more proactively. Most importantly, we want to ensure that customers are proficient in the use of these proactive capabilities. To help you gain this proficiency, we’ve recently launched a series of instructional webcasts that we call the “Resolve Series.” This series consists of both live and on-demand webcasts, and features some of the key proactive capabilities that customers can leverage to resolve their own problems. We launched the first phase of the series in July, and focused on finding answers using the My Oracle Support portal. Among the topics covered in those sessions were best practices for searching the knowledge base, leveraging communities to find answers faster, and other proactive features of My Oracle Support The second phase of the series is set to kick off in September. This phase will include product specific sessions designed to provide customers who use the product with the skills and knowledge required to leverage some of the most important capabilities found under the “RESOLVE” category of our proactive portfolio on My Oracle Support. These webcasts will feature Subject Matter Experts demonstrating how to use the tools and capabilities, discussing best practices, and providing answers to any questions you might have. In addition, hands-on labs will be included in some of the sessions, allowing you to practice applying what you’ve just learned. Whether you are a new customer or you’ve worked with Oracle Support for years, you’ll discover new information and techniques to help you work more efficiently and keep your systems running smoothly. Leverage this opportunity to learn best practices and get the inside track on finding answers fast by using the right tools at the right time. Make sure to take advantage of these webcasts and maximize the value you receive from your Oracle Premier Support investment. See the full schedule of events and register for sessions.

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• What I like about WIF&rsquo;s Claims-based Authorization

  - by Your DisplayName here!

  In “traditional” .NET with its IPrincipal interface and IsInRole method, developers were encouraged to write code like this: public void AddCustomer(Customer customer) {     if (Thread.CurrentPrincipal.IsInRole("Sales"))     {         // add customer     } } In code reviews I’ve seen tons of code like this. What I don’t like about this is, that two concerns in your application get tightly coupled: business and security logic. But what happens when the security requirements change – and they will (e.g. members of the sales role and some other people from different roles need to create customers)? Well – since your security logic is sprinkled across your project you need to change the security checks in all relevant places (and make sure you don’t forget one) and you need to re-test, re-stage and re-deploy the complete app. This is clearly not what we want. WIF’s claims-based authorization encourages developers to separate business code and authorization policy evaluation. This is a good thing. So the same security check with WIF’s out-of-the box APIs would look like this: public void AddCustomer(Customer customer) {     try     {         ClaimsPrincipalPermission.CheckAccess("Customer", "Add");           // add customer     }     catch (SecurityException ex)     {         // access denied     } } You notice the fundamental difference? The security check only describes what the code is doing (represented by a resource/action pair) – and does not state who is allowed to invoke the code. As I mentioned earlier – the who is most probably changing over time – the what most probably not. The call to ClaimsPrincipalPermission hands off to another class called the ClaimsAuthorizationManager. This class handles the evaluation of your security policy and is ideally in a separate assembly to allow updating the security logic independently from the application logic (and vice versa). The claims authorization manager features a method called CheckAccess that retrieves three values (wrapped inside an AuthorizationContext instance) – action (“add”), resource (“customer”) and the principal (including its claims) in question. CheckAccess then evaluates those three values and returns true/false. I really like the separation of concerns part here. Unfortunately there is not much support from Microsoft beyond that point. And without further tooling and abstractions the CheckAccess method quickly becomes *very* complex. But still I think that is the way to go. In the next post I will tell you what I don’t like about it (and how to fix it).

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• How to model a many to many from a DDD perspective in UML?

  - by JD01

  I have a two entity objects Site and Customer where there is a many to many relationship. I have read you try not to model this in DDD as it is in the data model and go for a unidirectional flow. If I wanted to show this in UML, would I show it as it is in the data model: Site * ----->*Customer but the direction arrow gives the flow? or as following Site ----->*Customer But then this would imply that Customer can only go in one site.

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• MVC Razor Engine For Beginners Part 1

  - by Humprey Cogay, C|EH, E|CSA

  I. What is MVC? a. http://www.asp.net/mvc/tutorials/older-versions/overview/asp-net-mvc-overview II. Software Requirements for this tutorial a. Visual Studio 2010/2012. You can get your free copy here Microsoft Visual Studio 2012 b. MVC Framework Option 1 - Install using a standalone installer http://www.microsoft.com/en-us/download/details.aspx?id=30683 Option 2 - Install using Web Platform Installer http://www.microsoft.com/web/handlers/webpi.ashx?command=getinstallerredirect&appid=MVC4VS2010_Loc III. Creating your first MVC4 Application a. On the Visual Studio click file new solution link b. Click Other Project Type>Visual Studio Solutions and on the templates window select blank solution and let us name our solution MVCPrimer. c. Now Click File>New and select Project d. Select Visual C#>Web> and select ASP.NET MVC 4 Web Application and Enter MyWebSite as Name e. Select Empty, Razor as view engine and uncheck Create a Unit test project f. You can now view a basic MVC 4 Application Structure on your solution explorer g. Now we will add our first controller by right clicking on the controllers folder on your solution explorer and select Add>Controller h. Change the name of the controller to HomeController and under the scaffolding options select Empty MVC Controller. i. You will now see a basic controller with an Index method that returns an ActionResult j. We will now add a new View Folder for our Home Controller. Right click on the views folder on your solution explorer and select Add> New Folder> and name this folder Home k. Add a new View by right clicking on Views>Home Folder and select Add View. l. Name the view Index, and select Razor(CSHTML) as View Engine, All checkbox should be unchecked for now and click add. m. Relationship between our HomeController and Home Views Sub Folder n. Add new HTML Contents to our newly created Index View o. Press F5 to run our MVC Application p. We will create our new model, Right click on the models folder of our solution explorer and select Add> Class. q. Let us name our class Customer r. Edit the Customer class with the following code s. Open the HomeController by double clickin HomeController of our Controllers folder and edit the HomeControllerusing System; using System.Collections.Generic; using System.Linq; using System.Web; using System.Web.Mvc;   namespace MyWebSite.Controllers {     public class HomeController : Controller     {         //         // GET: /Home/           public ActionResult Index()         {             return View();         }           public ActionResult ListCustomers()         {             List<Models.Customer> customers = new List<Models.Customer>();               //Add First Customer to Our Collection             customers.Add(new Models.Customer()                     {                         Id = 1,                         CompanyName = "Volvo",                         ContactNo = "123-0123-0001",                         ContactPerson = "Gustav Larson",                         Description = "Volvo Car Corporation, or Volvo Personvagnar AB, is a Scandinavian automobile manufacturer founded in 1927"                     });                 //Add Second Customer to Our Collection             customers.Add(new Models.Customer()                     {                         Id = 2,                         CompanyName = "BMW",                         ContactNo = "999-9876-9898",                         ContactPerson = "Franz Josef Popp",                         Description = "Bayerische Motoren Werke AG,  (BMW; English: Bavarian Motor Works) is a " +                                       "German automobile, motorcycle and engine manufacturing company founded in 1917. "                     });                 //Add Third Customer to Our Collection             customers.Add(new Models.Customer()             {                 Id = 3,                 CompanyName = "Audi",                 ContactNo = "983-2222-1212",                 ContactPerson = "Karl Benz",                 Description = " is a multinational division of the German manufacturer Daimler AG,"             });               return View(customers);         }     } } t. Let us now create a view for this Class, But before continuing Press Ctrl + Shift + B to rebuild the solution, this will make the previously created model on the Model class drop down of the Add View Menu. Right click on the views>Home folder and select Add>View u. Let us name our View as ListCustomers, Select Razor(CSHTML) as View Engine, Put a check mark on Create a strongly-typed view, and select Customer (MyWebSite.Models) as model class. Slect List on the Scaffold Template and Click OK. v. Run the MVC Application by pressing F5, and on the address bar insert Home/ListCustomers, We should now see a web page similar below.   x. You can edit ListCustomers.CSHTML to remove and add HTML codes @model IEnumerable<MyWebSite.Models.Customer>   @{     Layout = null; }   <!DOCTYPE html>   <html> <head>     <meta name="viewport" content="width=device-width" />     <title>ListCustomers</title> </head> <body>     <h2>List of Customers</h2>     <table border="1">         <tr>             <th>                 @Html.DisplayNameFor(model => model.CompanyName)             </th>             <th>                 @Html.DisplayNameFor(model => model.Description)             </th>             <th>                 @Html.DisplayNameFor(model => model.ContactPerson)             </th>             <th>                 @Html.DisplayNameFor(model => model.ContactNo)             </th>         </tr>         @foreach (var item in Model) {         <tr>             <td>                 @Html.DisplayFor(modelItem => item.CompanyName)             </td>             <td>                 @Html.DisplayFor(modelItem => item.Description)             </td>             <td>                 @Html.DisplayFor(modelItem => item.ContactPerson)             </td>             <td>                 @Html.DisplayFor(modelItem => item.ContactNo)             </td>                   </tr>     }         </table> </body> </html> y. Press F5 to run the MVC Application   z. You will notice some @HTML.DisplayFor codes. These are called HTML Helpers you can read more about HTML Helpers on this site http://www.w3schools.com/aspnet/mvc_htmlhelpers.asp   That’s all. You now have your first MVC4 Razor Engine Web Application . . .

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• What is proper relationship between /etc/hosts and DNS A records for a Linux server?

  - by MountainX

  I have an Ubuntu server. It is going to be a web server with a URI of www.example.com. I have a DNS A record pointing www.example.com to the server's IP address. Let's say I pick "trinity" as the hostname for this server. I want to set up the DNS records correctly. I need reverse DNS to www.example.com, so a CNAME for www.example.com doesn't seem appropriate. Here's my question: Is it considered best practice to set up two DNS records (which in my case would likely be two A records), one for www.example.com and one for trinity.example.com, both pointing to this server's IP address? (Or, even if it is not accepted as a best practice, is it a good idea?) If so, would the following be a proper /etc/hosts file? $ cat /etc/hosts 127.0.1.1 trinity.local trinity 99.100.101.102 trinity.example.com trinity www.example.com This server is a Linode and Linode's docs seem to imply that the above approach is best (if I am reading them correctly). Here's the relevant section. I bolded the line that seems to apply here. Update /etc/hosts Next, edit your /etc/hosts file to resemble the following example, replacing "plato" with your chosen hostname, "example.com" with your system's domain name, and "12.34.56.78" with your system's IP address. As with the hostname, the domain name part of your FQDN does not necesarily need to have any relationship to websites or other services hosted on the server (although it may if you wish). As an example, you might host "www.something.com" on your server, but the system's FQDN might be "mars.somethingelse.com." File:/etc/hosts 127.0.0.1 localhost.localdomain localhost 12.34.56.78 plato.example.com plato The value you assign as your system's FQDN should have an "A" record in DNS pointing to your Linode's IP address. For more information on configuring DNS, please see our guide on configuring DNS with the Linode Manager.

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• OJB Reference Descriptor 1:0 relationship? Should I set auto-retrieve to false?

  - by godzillasdm

  Hi, I am having an issue while using Apache OJB with Spring 2 inside my web app. I'm using OJB reference-descriptor with 2 foreign key properties. I have an object A (parent) and object B (referenced object). The thing is, for an object A, there may or may not be an object B. In the case where there is no object B to go with Object A, the object B seems to be instantiated (through Spring?) anyways. However, I am unable to access object B's members. Whenever I test if Object B == null, it always returns false even though there is no matching value in the database. Since this Object is never null, I figured I can test the object's member like so: if( objectb.getDocumentNumber == null) { return false; } However, I get an exception in the jsp: javax.servlet.jsp.el.ELException: An error occurred while getting property "documentNumber" from an instance class org.sample.pojo.Objectb$$EnhancerByCGLIB$$78022a2 and this exception in the debugger when it's creating the objectB: com.sun.jdi.InvocationException occurred invoking method. I am guessing that the reference-descriptor must be a 1:1+ relationship, instead of a 1:0+ relationship. I was wondering if I should set the property 'auto-retrieve' to false, and then use the PersistenceBroker.retrieveAllReferences(Object obj); method as directed. However, this method's return value is 'void', so I am guessing that Spring somehow creates, and sets the reference class for me. (Returning me back to the same issue I'm having.) I will need a way to test whether the reference object exists first. If not, don't call this retrieveAllReferences method, but I don't see how. Am I going about this all wrong? Does reference-descriptor not allow 1:0 relations? Any work around to my problem? Your suggestions are greatly appreciated!

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• iPhone SDK Core Data: Fetch all entities with a nil relationship?

  - by Harkonian

  I have a core data project that has Books and Authors. In the data model Authors has a to-many relationship to Books and Books has a 1-1 relationship with Authors. I'm trying to pull all Books that do not have an Author. No matter how I try it, no results are returned. In my predicate I've also tried = NIL, == nil, == NIL. Any suggestions would be appreciated. // fetch all books without authors - (NSMutableArray *)fetchOrphanedBooks { NSFetchRequest *fetchRequest = [[NSFetchRequest alloc] init]; NSEntityDescription *entity = [NSEntityDescription entityForName:@"Book" inManagedObjectContext:self.managedObjectContext]; [fetchRequest setEntity:entity]; [fetchRequest setFetchBatchSize:20]; NSPredicate *predicate = [NSPredicate predicateWithFormat:@"author = nil"]; [fetchRequest setPredicate:predicate]; NSSortDescriptor *sortDescriptor = [[NSSortDescriptor alloc] initWithKey:@"name" ascending:NO]; NSArray *sortDescriptors = [[NSArray alloc] initWithObjects:sortDescriptor, nil]; [fetchRequest setSortDescriptors:sortDescriptors]; NSString *sectionKey = @"name";//nil; NSFetchedResultsController *aFetchedResultsController = [[NSFetchedResultsController alloc] initWithFetchRequest:fetchRequest managedObjectContext:managedObjectContext sectionNameKeyPath:sectionKey cacheName:nil]; BOOL success = [aFetchedResultsController performFetch:nil]; NSMutableArray *orphans = nil; // this is always 0 NSLog(@"Orphans found: %i", aFetchedResultsController.fetchedObjects.count); if (aFetchedResultsController.fetchedObjects.count > 0) { orphans = [[NSMutableArray alloc] init]; for (Note *note in aFetchedResultsController.fetchedObjects) { if (note.subject == nil) { [orphans addObject:note]; } } } [aFetchedResultsController release]; [fetchRequest release]; [sortDescriptor release]; [sortDescriptors release]; return [orphans autorelease]; }

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• Is this a good KVO-compliant way to model a mutable to-many relationship?

  - by andyvn22

  Say I'd like a mutable, unordered to-many relationship. For internal optimization reasons, it'd be best to store this in an NSMutableDictionary rather than an NSMutableSet. But I'd like to keep that implementation detail private. I'd also like to provide some KVO-compliant accessors, so: - (NSSet*)things; - (NSUInteger)countOfThings; - (void)addThings:(NSSet*)someThings; - (void)removeThings:(NSSet*)someThings; Now, it'd be convenient and less evil to provide accessors (private ones, of course, in my implementation file) for the dictionary as well, so: @interface MYClassWithThings () @property (retain) NSMutableDictionary* keyedThings; @end This seems good to me! I can use accessors to mess with my keyedThings within the class, but other objects think they're dealing with a mutable, unordered (, unkeyed!) to-many relationship. I'm concerned that several things I'm doing may be "evil" though, according to good style and Apple approval and whatnot. Have I done anything evil here? (For example, is it wrong not to provide setThings, since the things property is supposedly mutable?)

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• New hire expectations... (Am I being unreasonable?)

  - by user295841

  I work for a very small custom software shop. We currently consist me and my boss. My boss is an old FoxPro DOS developer and OOP makes him uncomfortable. He is planning on taking a back seat in the next few years to hopefully enjoy a “partial retirement”. I will be taking over the day to day operations and we are now desperately looking for more help. We tried Monster.com, Dice.com, and others a few years ago when we started our search. We had no success. We have tried outsourcing overseas (total disaster), hiring kids right out of college (mostly a disaster but that’s where I came from), interns (good for them, not so good for us) and hiring laid off “experienced” developers (there was a reason they were laid off). I have heard hiring practices discussed on podcasts, blogs, etc... and have tried a few. The “Fizz Buzz” test was a good one. One kid looked physically ill before he finally gave up. I think my problem is that I have grown so much as a developer since I started here that I now have a high standard. I hear/read very intelligent people podcasts and blogs and I know that there are lots of people out there that can do the job. I don’t want to settle for less than a “good” developer. Perhaps my expectations are unreasonable. I expect any good developer (entry level or experienced) to be billable (at least paying their own wage) in under one month. I expect any good developer to be able to be productive (at least dangerous) in any language or technology with only a few days of research/training. I expect any good developer to be able to take a project from initial customer request to completion with little or no help from others. Am I being unreasonable? What constitutes a valuable developer? What should be expected of an entry level developer? What should be expected of an experienced developer? I realize that everyone is different but there has to be some sort of expectations standard, right? I have been giving the test project below to potential canidates to weed them out. Good idea? Too much? Too little? Please let me know what you think. Thanks. Project ID: T00001 Description: Order Entry System Deadline: 1 Week Scope The scope of this project is to develop a fully function order entry system. Screen/Form design must be user friendly and promote efficient data entry and modification. User experience (Navigation, Screen/Form layouts, Look and Feel…) is at the developer’s discretion. System may be developed using any technologies that conform to the technical and system requirements. Deliverables Complete source code Database setup instructions (Scripts or restorable backup) Application installation instructions (Installer or installation procedure) Any necessary documentation Technical Requirements Server Platform – Windows XP / Windows Server 2003 / SBS Client Platform – Windows XP Web Browser (If applicable) – IE 8 Database – At developer’s discretion (Must be a relational SQL database.) Language – At developer’s discretion All data must be normalized. (+) All data must maintain referential integrity. (++) All data must be indexed for optimal performance. System must handle concurrency. System Requirements Customer Maintenance Customer records must have unique ID. Customer data will include Name, Address, Phone, etc. User must be able to perform all CRUD (Create, Read, Update, and Delete) operations on the Customer table. User must be able to enter a specific Customer ID to edit. User must be able to pull up a sortable/queryable search grid/utility to find a customer to edit. Validation must be performed prior to database commit. Customer record cannot be deleted if the customer has an order in the system. (++) Inventory Maintenance Part records must have unique ID. Part data will include Description, Price, UOM (Unit of Measure), etc. User must be able to perform all CRUD operations on the part table. User must be able to enter a specific Part ID to edit. User must be able to pull up a sortable/queryable search grid/utility to find a part to edit. Validation must be performed prior to database commit. Part record cannot be deleted if the part has been used in an order. (++) Order Entry Order records must have a unique auto-incrementing key (Order Number). Order data must be split into a header/detail structure. (+) Order can contain an infinite number of detail records. Order header data will include Order Number, Customer ID (++), Order Date, Order Status (Open/Closed), etc. Order detail data will include Part Number (++), Quantity, Price, etc. User must be able to perform all CRUD operations on the order tables. User must be able to enter a specific Order Number to edit. User must be able to pull up a sortable/queryable search grid/utility to find an order to edit. User must be able to print an order form from within the order entry form. Validation must be performed prior to database commit. Reports Customer Listing – All Customers in the system. Inventory Listing – All parts in the system. Open Order Listing – All open orders in system. Customer Order Listing – All orders for specific customer. All reports must include sorts and filter functions where applicable. Ex. Customer Listing by range of Customer IDs. Open Order Listing by date range.

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• Revamping an old and unstable IT-solution for a customer?

  - by cmbrnt

  I've been given the cumbersome task to totally redo the IT-infrastructure for a customer's office. They are currently running Windows XP all over, with one computer acting as a file server with no control over which users have access to which files, and so on. To top it off, this file server also functions as a workstation, which means it gets rebooted every time the user notices some sluggish behavior or experiences problems with flash games. To say the least, this isn't working for them. Now - I've got a very slim budget, but I need to set up a new server, and I wish to run Windows Server 2008 on it. I also need the ability to access the network remotely via VPN. Would it be a good idea to install VMware ESXi 4.1 onto the new server, and then run Windows Server 2008 as well as a separate Debian install for openvpn on it? I don't like the Domain Controller for the future AD to also run a VPN-server, because of stability issues when something goes to hell with either of them. There will be no redundancy though. However, I'm not sure if there is something to gain by installing a VPN solution on the Windows Server itself, when it comes to accessing file shares on the network via VPN. I don't know how to enable users logging in via the VPN to access the remote files, since they will be accessing the network from their own home computers (which is indeed a really bad idea, but this is what I've got to work with). They won't be logged in to the windows Domain, but rather their home workgroups. I need to be able to grant access to files in certain directories based on the logged in AD-user, but every computer won't necessarily be configured to log into the domain. I'm not sure how to explain this in a good way, but I'd be happy to clarify if somethings not clear. Any help would be great, because I've got a feeling that I can't do this without introducing a bunch of costly new rules when it comes to their IT-solution. I'd rather leave that untouched and go on my merry way to the next assignment.

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• Your Day-by-Day Guide to Agile PLM at Oracle OpenWorld 2012

  - by Kerrie Foy

  This year’s Oracle OpenWorld conference is nearly here, and we’re all excited about what we have planned! With five days of activities and customer presenters from market leaders and top innovators like The Coca-Cola Company, Starbucks, JDSU, Facebook, GlobalFoundries, and more, this is an event you don't want to miss. I've compiled this day-by-day guide to help anyone keep track of all the “Product Lifecycle Management and Product Value Chain” sessions and activities at OpenWorld 2012, September 30 – October 4 in San Francisco, California.  Monday, October 1 There are great networking activities on Sunday September 30, but PLM specific sessions start after general conference keynotes on Monday, October 1 at 10:45 a.m. at the InterContinental Hotel in room Telegraph Hill. In fact, most of our sessions this year will be held in this room, which is still close to the conference keynotes in Moscone, but just far enough away to allow some focused networking and discussions.   This first session, 10:45 – 11:45 a.m. is a joint session with the Agile and AutoVue teams, entitled “Streamline PLM Design-to-Manufacturing Processes with AutoVue Visualization Soltuions” featuring presenters from Oracle as well as joint AutoVue and Agile PLM customer GlobalFoundries. In the following 12:15 – 1:15 p.m. slot, there are two sessions to choose from, so if you have a team of representatives attending OpenWorld, you may consider splitting up to catch both of these: a) Our General Session will be held in the InterContinental Hotel Ballroom C, which will cover our complete enterprise PLM strategy, product updates, and roadmaps. It’s our pleasure to feature a customer keynote presentation from Chris Bedi, CIO, and Rajeev Sethi, Director IT Business Engagement, of JDSU. b) A focused session on integrating PLM with Engineering and Supply Chain Systems will be held on the second floor of Moscone West (next to the InterContinental) in room 2022. Join to discover how these types of integrations help companies manage common and integrated design information across all MCAD, ECAD, and software components. After a lunch break and perhaps a visit to the Demogrounds in Moscone West, select from two product roadmap sessions in the next time slot (3:15 – 4:15 p.m.): an Agile 9.3.x session located in the InterContinental’s Ballroom C, and an Agile PLM for Process session located back in the InterContinental’s Telegraph Room. Both sessions will have strong content around each product line’s latest releases, vision, and customer examples. We are very pleased to feature Daniel Soosai of Facebook in the A9 session and Vinnie D’Agostino of The Coca-Cola Company in the PLM for Process session. Afterwards, hang in there for one last session of the day from 4:45 – 5:45 p.m.; it’s an insightful discussion on leveraging Agile PLM as the Foundation for Enterprise Quality Management, and it’s sure to be one of the best. In the Telegraph Room, this session will feature Oracle experts, partner co-presenter David Bartlett from CPG Solutions, and customer co-presenter Thomas Crowe, CIO of PL Developments. Hear their experience around implementing collaborative, integrated solutions to ensure effective knowledge transfer throughout an organization, and how to perform analysis in real time to resolve product quality issues swiftly and efficiently. On Monday evening there will be plenty of industry, product, and partner dinners, so take advantage of all the networking opportunities and catch some great tunes at the 5 day Oracle OpenWorld Music Festival! Tuesday, October 2 Tuesday starts early with a special PLM Networking Brunch, sponsored by several partners, from 8:30 a.m. – 10:30 a.m. at the B Restaurant that sits atop Yerba Buena Gardens. You’ll have the unique opportunity to meet with like-minded industry peers and a PLM partner to discuss a topic of your choosing while enjoying a delicious meal. Registration is required, so to inquire about attending this brunch, please email Terri.Hiskey-AT-oracle.com. After wrapping up your conversations over brunch, head over to the Marriott Marquis in the Nob Hill CD room for a chance to experience the Oracle Product Lifecycle Analytics solution in a Hands-On Lab, open from 10:15 a.m. – 12:45 p.m. Experts will be there to answer your questions. Back in the InterContinental Hotel’s Telegraph room, the session on “Ideation and Requirements Management: Capturing the Voice of the Customer” begins at 11:45 a.m. – 12:45 p.m. This may be the session for you if you’re struggling with challenges like too many repositories of customer needs, requests, and ideas; limited visibility into which ideas are being advanced by customers and field resources; or if you’re unable to leverage internal expertise to expose effort and potential risks. This session will discuss how Agile PLM can help you overcome ideation challenges to deliver the right products to their targeted markets and fulfill customer desires. Next, from 1:15 – 2:15 p.m. join us for a session on Managing Profitable Innovation with Oracle Product Lifecycle Analytics. If you missed the Hands-on Lab, have more questions, or simply want to be inspired by the product’s forward-thinking vision and capabilities, this is a great opportunity to meet the progressive-minded executives behind the application. After this session, it may be a good opportunity to swing by the Demogrounds in Moscone West and visit the Agile PLM demos at exhibit booths #81 for Agile PLM for Discrete Manufacturing, #70 for Agile PLM for Process, and #82 for AutoVue and Agile PLM Enterprise Visualization. Check out the related Supply Chain Management booths close by if you’re interested - here's the map. There’s always lots to see and do around the exhibit area. But don’t forget the last session of the day from 5:00 p.m. – 6:00 p.m. in Telegraph Hill on Managing Product Innovation and Compliance in Life Science Companies, a “must-see” if you’re in this industry. Launching innovative products quickly is already a high-stakes challenge, but companies in the life sciences industry face uniquely severe consequences when new products don’t perform or comply as required. In recent years, more and more regulations have become mandatory, and new ones, such as REACH, are currently going into effect for several companies. Customer presenters from pharmaceutical leader Eli Lilly will share how they’ve leveraged Agile PLM to deliver high-quality, innovative products in a fast-paced, heavily regulated market environment. Tuesday evening unwind at the Supply Chain Management Reception from 6:00 – 8:00 p.m. at the premier boutique Roe Nightclub and Lounge, which is located about three blocks down on Howard Street (on the other side of Moscone from the InterContinental Hotel). Registration is required. Click here for the details.   Wednesday, October 3 We have another full line-up on Wednesday, so be ready for an action-packed day. We start with a session at 10:15 – 11:15 a.m. in the Telegraph Room where we have a session on “PLM for Consumer Products: Building an Engine for Quality and Innovation” with featured presenters from Starbucks and partner Kalypso. This is a rare opportunity to learn directly from Starbucks how they instill quality and innovation throughout their organization, products, and processes, leveraging PLM disciplines with strong support from their partner.  If you’re not in the consumer products industry, we recommend attending another session at 10:15 – 11:15 a.m. in Moscone West room 3005: “Eco-Enterprise Innovation Awards and the Business Case for Sustainability” featuring Jeff Henley, Oracle’s Chairman of the Board and Jon Chorley, Chief Sustainability Officer. Oracle will honor select customers with Oracle’s Eco-Enterprise Innovation award, which recognizes customers and their respective partners who rely on Oracle products to support their green business practices to reduce their environmental impact while improving business efficiencies and reducing costs. The awards presentation is followed by a panel discussion with customers and Oracle executives, who describe how these award-winning organizations are embracing environmental initiatives as a central part of their business strategy and how information technology plays a pivotal role. Next at 11:45 a.m. – 12:45 p.m. in Telegraph Hill attend our session devoted to exploring Product Lifecycle Management’s role in Software Lifecycle Management. This is a thought leadership session with Oracle experts in the field on the importance of change management, and we’ll discuss how Oracle has for years leveraged Agile PLM to develop Agile PLM. If software lifecycle management doesn’t apply to your business or you’d rather engage in some lively one-on-one discussions, we also have a “Supply Chain Meet the Experts” session in Moscone West Room 2001A. Product experts, thought leaders and executives will be on hand to discuss your questions/topics, so come prepared. This session tends to fill up fast so try to get in early. At 1:15 – 2:15 p.m. join us back in Telegraph Hill for a session focused on leveraging the Agile Product Portfolio Management application as the Product Development Master Schedule to improve efficiencies, optimize resources, and gain visibility across projects enterprise-wide to improve portfolio profitability. Customer presenters from Broadcom will explain how they’ve leveraged the product to enable a master schedule with enterprise-level, phase-gate program and project collaboration and resource optimization. Again in Telegraph Hill from 3:30 – 4:30 p.m. we have an interesting session with leading semiconductor customer LSI and partner Kalypso on how LSI leveraged Agile PLM to advance from homegrown applications to complete Product Value Chain Management. That type of transition can be challenging, and LSI details how they were able to achieve their goals and the value they gained along the journey – a fascinating account for any company interested in leveraging best practices to innovate their business processes and even end products. Lastly, we’ll wrap up in Telegraph Hill from 5:00 – 6:00 p.m. with a session on “Ensuring New Product Success by Achieving Excellence in New Product Introduction.” This is a cross-industry session, guaranteed to deliver insight in the often elusive practice of creating winning products, and we’re very excited about. According to IDC Manufacturing Insights analyst Joe Barkai, “Product Failures are not necessarily a result of bad ideas…they are a result of suboptimal decisions.” We’ll show you how to wire your business processes to enhance decision-making and maximize product potential. Now, quickly hit your hotel room to freshen up and then catch one of the many complimentary shuttles to the much-anticipated Oracle Customer Appreciation Event on Treasure Island. We have a very exciting show planned – check out what’s in store here. Thursday, October 4 PLM has a light schedule on Thursday this year with just one session, but this again is one of our best sessions on managing the Product Value Chain: at 11:15 a.m – 12:15 p.m.in Telegraph Hill, it’s a customer and partner driven session with Sonoco Products and Deloitte telling their story about how to achieve integrated change control by interfacing Agile PLM with Oracle E-Business Suite. Sonoco Products, a global manufacturer of consumer and industrial packaging materials, with its systems integrator, Deloitte, is doing this by implementing prebuilt integration (Oracle Design-to-Release Integration Pack for Agile Product Lifecycle Management for Process and Oracle Process) to integrate Agile with Oracle Product Hub/Oracle Product Information Management and Oracle E-Business Suite. This session presents a case study of how Sonoco is leveraging this solution to improve data quality and build a framework for stronger master data governance. Even though that ends our PLM line-up at OpenWorld, there will still be many sessions and activities at the conference, so visit the Oracle OpenWorld website to review agendas and build your schedule. And of course, download and bring this guide and the latest version of the Agile PLM Focus-On Document (available soon!). San Francisco is a wonderful city to explore, and we’re glad you’re considering joining the Agile PLM team at Oracle OpenWorld!  I hope to see you there! Follow me before the conference and on site for real-time updates about #OOW12 on Twitter @Kerrie_Foy or @AgilePLM.

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