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  • Gartner PCC Follow-up: Interview with Chaeny Emanavin, Usability Lead - Office of Information Develo

    - by [email protected]
    Last week at the Gartner Portals, Content and Collaboration conference in Baltimore, Chaeny and I co-presented on Oracle Enterprise 2.0 and BIA's Citizen Portal. Chaeny's presentation about the BIA solution was very well received and I wanted to do a follow-up interview with Chaeny to discuss more details about their solution and its Enterprise 2.0 features. Ajay: What were the main objectives for the BIA Citizen Portal? Chaeny: The BIA Citizen Portal is designed to provide all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. The BIA provides the same breadth of services that the entire U.S. Federal Government provides in one small Bureau. So, we needed a solution that was flexible enough to handle content ranging from law enforcement to housing to education. Key objectives for external users was to use the Web as a communications channel and keep them informed on what services are available. We also wanted to build an internal web presence and community for BIA's 5000 employees to ensure that they update their content, leverage internal experts and create single sources of truth for key policy documents. Ajay: How is the project being implemented? Chaeny: We are using a phased approach. In phases 1 & 2, interim internal and external sites were built to ensure usability and functional requirements are being met. In Phases 3 & 4, we built out a modern internal and external presence using Oracle WebCenter Suite and Oracle Universal Content Management (UCM), including enabling delegated content management for our internal business units. Phase 4 was completed in January 2010. Phase 5 will add deeper Enterprise 2.0 collaboration capabilities to the solution. Ajay: Are you integrating any existing sites into the new solution? Chaeny: Yes, we have a SharePoint implementation that we are using for document management. We needed more precise functionality however. We found that SharePoint would let individual administrators of a SharePoint site actually create new sites. In a 3 months span, we had over 200 new sites created and most were not being used. So, we had an enormous sprawl problem. Our requirements mandated increased governance and more granular control over the creation of sites and flexible user access to content. In SharePoint this required custom code and was very time-intensive which was unfeasible given our tight deadlines. We are piloting Oracle WebCenter Spaces as our collaboration solution to mitigate these issues. However, we must integrate our existing SharePoint investment which we can do easily by using the SharePoint connectors available in Oracle WebCenter and UCM. Ajay: What were the key design parameters for your solution? Chaeny: We wanted everything driven by standards and policies. We created a cross-functional steering group called the Indian Affairs Web Council to codify policies that were baked into the system. Other key design areas were focused on security/governance, self-service content management, ease of use, integration with legacy applications and seamless single sign-on. We are using Dublin Core as our metadata standard. We also are using Java, APEX, and ADF as our development standards. Ajay: Why was it important to standardize on a platform? Chaeny: We initially looked at best-of-breed solutions, but we faced a lot of issues getting the different solutions to work together. Going with an integrated solution was more economical, easier to learn and faster to deliver the solution. Ajay: What type of legacy applications are you integrating into the portal? Chaeny: Initially we are starting with administrative apps such as people directory and user admin and then we will integrate HR and Financial applications among others. Ajay: Can you describe some of the E20 collaboration features you are putting into the solution? Chaeny: We are adding Enterprise 2.0 using Oracle WebCenter Spaces to deliver different collaboration tools such as wikis, blogs and discussion forums. Wikis to create rapid, ad hoc monthly roll-up reports; discussion forums to provide context-specific help; blogs to capture tacit organization knowledge from experts, identify gurus and turn tacit knowledge into explicit knowledge. Ajay: Are you doing anything specifically to spur adoption and usage? Chaeny: Yes, we did several things that I think helped us ramp quickly. First, we met our commitments for the new system launch date and also provided extra resources for a customer support "hotline" during the launch period. Prior to launch, we did exhaustive usability studies to capture user requirements around functionality, navigation and other key interaction areas. We also created extensive training programs so that the content managers in each business unit were comfortable using the content management tools and knew the best practices for usage. Finally, to launch the Enterprise 2.0 collaboration capabilities, we are working with a pilot group from the Division of Forestry and Wildland Fire Management of BIA. This group of people in the past have been willing early adopters and they have a strong business need to collaborate with many agencies both internal and external across State, County and other Federal jurisdictions. Their feedback is key to helping us launch Enterprise 2.0 successfully in our broader organization. Ajay: What were the biggest benefits to internal BIA employees and to the external community of users? Chaeny: For our employees, the new Enterprise 2.0-based solution will make it easier to find information; enhance employee productivity by embedding standard business processes into the system and create more of a community by creating connections with experts via social collaboration to ultimately provide better services more quickly. For the external American Indian and Alaska Native communities, we have a better relationship with the users and the new site has improved BIA's perception as a more responsive and customer-centric organization.

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  • Portable version of Sonicwall Global VPN Client? Install without administrator credentials?

    - by Sam Salisbury
    Does anyone know of a portable version of the Sonicwall Global VPN Client compatible with Windows 7 64 bit? I basically need to connect to my workplace during heavy snow here in Liverpool, and the only logon I have available on this computer is a non-administrator account (which won't let me install the program)... And I can't get hold of the administrator! If anyone knows of any alternative program/any hacks or other suggestions would be very welcome! Note I've tried extracting the MSI using 7-zip, which presented me with an MSI installer and "RunMSI.exe". The extracted MSI allowed me to get part way through the installation, and then asked for admin password again.

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  • MySQL error: Can't find symbol '_mysql_plugin_interface_version_' in library

    - by Josh Smith
    The boring, necessary details: I'm on Snow Leopard running MySQL locally. I'm trying to install the Sphinx engine for MySQL like so: mysql> install plugin sphinx soname 'sphinx.so'; ERROR 1127 (HY000): Can't find symbol '_mysql_plugin_interface_version_' in library I've Googled everywhere and can't seem to find an actual solution to this problem. For example this issue on the Sphinx forums seems unresolved. Someone else also raised this issue with similar results. The first post linked to an O'Reilly article which says: There is a common problem that might occur at this point: ERROR 1127 (HY000): Can't find symbol '_mysql_plugin_interface_version_' in library If you see a message like this, it is likely that you forgot to include the -DMYSQL_DYNAMIC_PLUGIN option when compiling the plugin. Adding this option to the g++ compile line is required to create a dynamically loadable plug-in. But the article ends on that point; I have no idea what this means or how to resolve the issue.

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  • Annotate pdfs in Firefox on mac-os

    - by Space_C0wb0y
    I have several pdfs stored locally. I have file:/// links to these pdfs in my local TiddlyWiki. When I open one of these, Firefox opens it inline, as expected. Now I want to add annotations to these pdfs as I read them. Since I have not found a way to do this when viewing them inline, I used the open in Preview feature in the context menu. This works fine, but when I want to save, Preview complains that the document is locked. It appears Firefox creates a temporary copy that it gives to preview to open, instead of the real thing. Is there any way to work around this? I want to either be able to save the annotated files from preview or to do the annotations directly in Firefox. I am using Snow-Leopard with Firefox 3.6. Edit I can annotate the pdf just fine when I open them in preview directly.

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  • How to make iPhone Cisco VPN client work with ASA with certificate authentication

    - by Ben Jencks
    I have an ASA that's providing IPsec VPN services using certificate authentication (no xauth, just the certs). It works perfectly with the Cisco IPsec VPN Client. Now I'm trying to let iPhones connect. I've installed the CA cert and a client certificate on the iPhone with a profile using iPCU, along with the VPN configuration. Then connecting gives the error "Could not validate the server certificate". Additionally, the ASA logs the error "Received encrypted Oakley Informational packet with invalid payloads". FWIW, I receive the same invalid payload error when trying to use the Snow Leopard IPsec client to connect. Has anyone successfully gotten the iPhone IPsec client to work with certificate auth?

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  • Cannot Connect to internet in windows 7 (No Internet Connection)

    - by user22062
    I have an airport express and Win 7 pro. My router is a Trendnet TEW-423PI G. The problem is everytime i try to connect it says it is unsuccessful and can't find ip address. I have tried everything. WPA2, WPA, WEP, Messing with the registry, Manually Inputting the ip address, Reinstalling drivers. I have two Macs that connect perfectly and are both running Snow Leopard that is why I am able to post this. What Should I do. I'm Going Crazy

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  • Can I delete EFI System Partition without harming other data on drive?

    - by Andy
    I have three external HDD's in a USB enclosure. After a recent upgrade to Win7, during which these three drives were actually installed inside the PC tower, two of the three drives now have a 200MB EFI partition, and the two drives do not show up as usable drives under either Win7 or Snow Leopard. One of the drives is empty; the other one, however, has a bunch of stuff on it that I want to save if possible. My question is, how can I get back to this data? Can I simply delete the EFI partition, and all will be well? Or do I have to do something trickier? Or am I just hosed?

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  • Google Contacts and Mac OS X Address Book

    - by dyve
    The sync that Google offers for Google Contacts < Mac OS X Address Book is seriously flawed. It doesn't sync automatically, it doesn't sync all contacts, it doesn't sync all fields. See here for a list of warnings and issues. Is there a better way to sync Google Contacts to Mac Address Book bidirectionally? Preferably free, and preferably without adding extra software. I have tried to do it through Plaxo (which has an excellent Mac Address Book sync, albeit through an extra software install), but Plaxo doesn't handle Google Sync well (no updates). UPDATE: For the new Mac OS X Snow Leopard this shouldn't be an issue. This question is looking for a Leopard answer.

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  • Mac OS X Server 10.6 - Apple's software mirrored RAID worth it?

    - by Arko
    Hi, I am installing an Intel Xserve (Quad core Xeon) with Snow Leopard Server (10.6) on two 80Gb 7200rpm SATA HDs. I created a mirrored RAID set using Disk Utility with those two drives, all went fine. I was then asking myself if this is really a good idea. I know that an hardware RAID system would be better, but what about this software RAID? Have you any feedback on this? Will it work fine if one HD breaks down? Does this affect performance? [UPDATE] In short: Hardware RAID is better than software RAID which is better than none. Thank you all for the answers, they were very helpful. Especially Gordon's script to monitor failures. As Apple's software RAID is pretty silent about a drive failure.

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  • Enable SMB file sharing on OS X - "Incorrect Password"

    - by Tim Robinson
    I have a Mac running Snow Leopard connected to an Active Directory domain. I can share folders on the Mac and view files from Windows without problems. When I try to enable my Mac account for write access through System Preferences, I'm prompted for my account's password. Even though I'm entering the right one, I get an "Incorrect Password" response. The same process works fine for the local Mac administrator account; it's the Active Directory account I'm having problems with. I followed the advice on this page on apple.com without success: (I used the Mac to reset my domain password, and re-created my login keychain) If you want to use a user account that existed before you installed Mac OS X 10.3 (Panther), you may need to reset the password for the account using Accounts preferences. Can anyone suggest what might be wrong? Until I fix this I can't write to my Mac file share from Windows.

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  • VirtualBox guest network lost after host disconnects

    - by webjunk
    I am running VirtualBox both on a Snow Leopard OSX host machine and on a Windows Vista host machine. Whenever my host machines lose internet connection the guest machines seem to lose internet connectivity permanently even after the host connection to the Internet is reestablished. Resetting guest networking on the guest os, disconnecting cable via host virtualbox settings, and even restarting the guest OS do not help at all. The guest no longer can access the Internet. The only solution is restarting VirtualBox itself while the host is connected to the Internet. This really gets to be a pain when the host goes into sleep mode or I disconnect my laptop at work and then reconnect at home. Guests are setup with NAT networking. It affects guest machines with both Ubuntu and Windows XP OS'es. Is this expected behavior? Does anyone know of a fix? Or am I setup incorrectly?

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  • Verifying Time Machine backups

    - by jtimberman
    I'm preparing my system for a Snow Leopard upgrade, and I prepare for the worst case scenario: full reinstall and restore. I would like to verify that my Time Machine backups are valid, and will restore correctly. My Time Machine backups go to a Linux server running Netatalk, and the backups complete successfully. How do I do a test restore to an alternative location, or otherwise verify my data without overwriting any existing files? Do I need to save anything in particular externally to make sure I can access the backups if I have to reinstall from scratch?

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  • Unable to use pbcopy while in tmux session

    - by user62139
    Running tmux 1.4 installed from ports on snow-leopard I am unable to use the built in OSX pbcopy command. Outside of tmux: > echo "abc" | pbcopy > echo pbpaste # or using ^v abc But inside of tmux: > echo "123" | pbcopy > echo pbpaste abc I've scoured the man page but can't find any options that might relate to this behaivor. I also can't understand why tmux would mess with shell redirection. Anybody have any clues?

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  • Why does Mac OS X ignore my Windows NTFS and Share permissions?

    - by Michael
    Mac OS X Snow Leopard Windows Server 2003 Windows Folder "Videos" Share Permissions on Videos - Everyone NTFS Permissions on Videos - System (Full Control) - Domain Users (Modify) - Domain Admins (Full Control) Mac user Michael is a part of the Domain Users group. He connects to Videos using cifs://server/Videos and authenticates with his username Michael. Michael copies over a file "dance dance baby.avi". User Jon opens the Videos folder but cannot see the dance dance baby.avi file. Checking the dance dance baby.avi file permissions here is what I see: Everyone - Read, Write Domain Admins - Full Control Michael - Read, Write Owner of File - Michael So here's my question, how come when Michael copies a file over from a Mac, the permissions on the file get changed even though Michael has no rights to change permissions? If the same file is copied over from a Windows machine, it just inherits the proper permissions from the parent Video folder. Am I missing something? Are my permissions wrong? Thanks. Michael

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  • Mac OS X - Force screen resolution

    - by wjlafrance
    Hello! I'm trying to use the lastest version of a certain development tool and it's sort of difficult to use on a 1200x800 display. Using VMWare Fusion, I can set the screen resolution inside a VM to 1900x1200 on my 13" MBP and it's still usable. Does anyone know of a way to force Mac OS X to scale it's resolution? I tried ScreenResX and it said the scaled resolution was "invalid" or something like that. I know that there are only a certain number of pixels on the screen. I'm only asking how to scale, not set a legit resolution. My current hack solution is to run Snow Leopard Server in a VM with resolution scaling.

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  • Safari corrupting downloads?

    - by Kaji
    First off, a bit of background: I had to do an erase and install about 2-3 weeks ago, so this is a fresh, up-to-date installation of Snow Leopard we're dealing with. That said, I decided recently to branch out from simply programming PHP in a text editor and explore some of the other technologies I keep hearing about, and picked up Drupal, Joomla, and the Zend Framework from their respective official sites. Latest complete, stable builds for all 3. Drupal and Joomla downloaded without a problem, but when I put them in my /~username/Sites folder, XAMPP pretends they're not there, even if I restart Apache or the laptop itself. Zend's archive won't open at all. Is Safari corrupting the downloads, or are there other issues in play that can be investigated?

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  • automator scripts - resources

    - by sagar
    In Leopard, on Finder - desktop, right click pop up menu has an option for automator scripts. In Snow Leopard - they have removed this option. More over, I would like to learn some automator scripts. What are the great resources for learning about automator & it's script ? Suppose, I want to create an automator for creating a tar.gz for selected files & folders. What should I do ? Thanks in advance for sharing your knowledge. Please add comment before down vote or close vote. Sagar.

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  • External Hard-Drive Randomly Ejects; Stays On

    - by Kaleb F.
    My 250GB I/O Magic USB external hard-drive randomly disconnects / ejects from the computer after between 2-30 minutes of use. When this happens, the blinking activity light on the front of the hdd turns off; however, the disks can still be heard spinning. Unplugging & replugging in the USB does not reconnect the device and the activity light remains unlit. The only way to continue using it is to flip off then on the power switch of the hdd. The hard-drive was formatted with MBR partition table and 2 NTFS volumes. I recently tried switching to GUID with two Mac OS Extended (Journaled), but the problem remains. This error occurs with my new Macbook Pro with Snow Leopard as well as with my DELL E520 with Windows 7 Ultimate.

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  • iTunes: unable to authorize and unable to download media

    - by cbrulak
    When I try to authorize my iTunes account on Snow Leopard (10.6) with iTunes 9.0.2 I get this error: "There was an error storing your authorization information on this computer the required file was not found or has a permissions error. Correct..." And if I try to download something from the iTunes store, I get this: iTunes couldn't download your purchase.You don't have write access for your iTunes Media folder or a folder within it...." Edited Permissions: Inside "/Users/cbrulak/Music/iTunes": -rw-r--r--@ 1 cbrulak staff 3211 8 Dec 14:05 iTunes Library -rw-r--r-- 1 cbrulak staff 12288 8 Dec 14:05 iTunes Library Extras.itdb -rw-r--r-- 1 cbrulak staff 32768 8 Dec 13:48 iTunes Library Genius.itdb drwxr-xr-x 4 cbrulak staff 136 8 Dec 13:48 iTunes Media -rw-r--r--@ 1 cbrulak staff 14040 8 Dec 13:49 iTunes Music Library.xml -rw-r--r--@ 1 cbrulak staff 8 8 Dec 14:05 sentinel Inside /Users/cbrulak/Music: drwxr-xr-x 8 cbrulak staff 272 8 Dec 14:05 iTunes Any ideas?

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  • Can't copy files with 'additional permissions' to ext4 drive -- files that have @ after permissions,

    - by 99miles
    I am copying files from Snow Leopard to a mounted ext4 share via Samba, that's on a Fedora machine. Some files cannot be copied, and give this error: The operation can’t be completed because you don’t have permission to access some of the items. I've noticed that the files that can't be copied have an @ at the end of their permissions whien I do 'ls -l' in the command line. For example, I can copy the second file but not the first: -rwxrwxrwx@ 1 miles staff 1448 May 14 22:55 test.txt -rw-r--r-- 1 miles staff 136 Apr 5 17:06 image.psd.zip From what I've found, the @ means the file has 'additional properties'. Does anyone know how I can resolve this issue so I can copy the files to the fileshare?? Thanks!

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  • mac osx cannot connect to windows 7 machine

    - by Binary X
    I have a Mac OSX (Snow Leopard 10.6.6) setup on a network with several Windows 7 machines. When trying to place a large file on a Windows share the connection to the Windows share gets lost and I am unable to reconnect until I reboot the Mac. I know this is on the Windows side because the Mac can connect and transfer files to Server 2008 and XP without issue. Looking in the log file I see this message SharePointBrowser::handleOpenCallBack returned 12 I have tried restarting the com.apple.netauth.sysagent service but that did not resolve the situation. I can do an nslookup to the Windows 7 machine, but trying to ping the machine by hostname always gives a hostname lookup failure (I can ping via IP address). I cannot connect to the machine via IP adress either. Any help would be appreciated.

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  • Will increasing RAM improve Lightroom 3 large tiff loading times

    - by andy
    Set up: mid 2009 17" unibody MacBook Pro 4GB RAM 2.66 Core 2 Duo Snow Leopard 10.6.6 Lightroom 3 When working with 12 MegaPixel RAW files from a Nikon D700, no problem. Lightroom is fine. Recently I've been scanning film and they result in large tiff files, about 130mb each. The tiff files themselves are good, and I'm happy with my scanning workflow. Working with these files in Lightroom is perfectly fine, except for one step. When I choose one of these photos in the Develop module, Lightroom displays the "Loading" on the image for about a minute or two, which is quite long. Once the image is loaded, then everything is fine again, and applying effects is instant. So my only issue is reducing that "loading" time in the develop module (the library module is fine too). Will increasing my RAM to 8GB help? I'm worried about spending the money and it not making any difference. thanks andy

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  • Macbook Pro suddenly lagging video playback + Flash sites

    - by Mathias
    I have a Macbook Pro, OSx Lion, Intel Core2 Duo, 4GB Ram, NVidia Geforce 8600M GT 128 MB Ram, Intel x25m SSD. Approximately 4 years old. I've been running Flash sites and playing videos without any problems for years. Then suddenly 3 months ago, a flash site like http://thefwa.com is lagging in all browsers. Even mouseover animations - anything. Also video playback in e.g VLC and Quicktime is now lagging. Same videos I used before, I tried installing an older version of VLC without any luck. Playing back video in VLC utilizes the CPU almost 100%, and Flash sites like thefwa.com easily takes up 50-60%. It's as if the hardware acceleration stopped working, or the GPU lost its magic. UPDATE: Same issues also occurred on Snow Leopard Has anyone experienced something similar, or do you know what might be wrong?

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  • Opinions on NTFS for Mac solution?

    - by AngryHacker
    I am currently using the free NTFS-3G to access my NTFS drive from the Mac. It seems pretty stable (except once in the very beginning, it locked up the Mac and corrupted my NTFS drive, which I then fixed with chkdsk from a PC). However, speed is NOT one of its virtues. In fact, it's painfully slow I've been looking at buying Paragon NTFS for Mac OS X 8.0. Their product comparison PDF claims nearly double the speed (vs NTFS-3G) in almost every category (read, write, etc...). In addition, there is now an unsupported native solution with the snow leopard. Can folks here share their experiences. Is the native solution stable enough to be used for daily work? Should I just go with Paragon?

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  • Where can I find a useful Unicode fallback font for Mac OS X?

    - by Stephen Jennings
    On every browser I've tried (Firefox, Safari, Chrome, and Omniweb), when I go to a web page containing somewhat less-common characters, I can't see the glyphs. For example, on the Wikipedia page for the Bengali Language, the very first line contains a string of squares; on Windows, I can see the Bengali writing. On Windows, as long as I have the Arial Unicode MS font installed, these characters fall back to that font and display properly. Mac OS X doesn't seem to ship with a font containing these Unicode characters (it has Arial Unicode MS, but it must be a subset of the Windows version because Bengali doesn't display in that font). I checked on my Snow Leopard DVD and I installed "Additional Fonts" from the Optional Installs package, but I'm still missing many languages. Is there any good, free font that contains a large collection of languages? I know creating fonts is difficult and time-consuming, but it seems like including at least one font like this with operating systems should be standard by now.

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