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  • Oracle OpenWorld Highlights

    - by Doug Reid
    We are in the final days of Oracle OpenWorld 2012 and the data integration team have been hard at work giving sessions, meeting customers, demonstrating product and conducting hands-on labs.    It has been a great conference, but the best part is meeting our customers and learning about all the great implementations of our products.  Wednesday was the last day that the exhibition hall was open and attendees were getting in their final opportunities to see our products and meet with the product management team.   Two hours before the close of the hall, people lined up to learn about GoldenGate 11gR2, Monitor, Adapters, Veridata, and all the different use cases.    Here's a picture of Sjaak Vossepoel, who is our DIS Sales Consulting Manager for EMEA speaking to a potential customer on the options of using Oracle GoldenGate for heterogenous data replication.  Over the last two days, the GoldenGate team ran two labs; Introduction to Oracle GoldenGate Veridata and Deep Dive into Oracle GoldenGate.   Both of the labs were completely booked out and unfortunately we had to turn away people.   BUT,  all of our labs were recorded recently so if you were not able to get into the lab or did not have enough time to complete your labs, visit youtube.com/oraclegoldengate to see a  complete recording of the labs we used at OpenWorld plus more.  Here are a couple pictures from the Deep Dive into Oracle GoldenGate lead by Chis Lawless from the Product Management team.   Thanks to the GoldenGate Hands-on Lab team for putting on a great session!!! We will post more information about where you can find additional details on OpenWorld as they become public.   

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  • ASF duration is 29 secs, WMP plays 25 secs. How come?

    - by Roey
    Hi All. I've created a custom ASF file containing compressed voice + screen streams. The total duration of the file according to the header is 29 secs. When opening it in WMP (using custom DMOs to play the streams), the file plays 25 seconds, and then the seek bar snaps to the beginning, but oddly, WMP continues to play 4 more seconds before stopping. Looking at the ASF with ASF Viewer - there are 29 seconds of packets , and both "play duration" and "send duration" are 29 seconds. Why would WMP only see 25 seconds?? Thanks

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  • Which is the UI technology of the future considering: eye-candy-effect, interactivity (gestures, voc

    - by user193655
    If you had to write a next-gen application, in which on the surface (UI) you need some "futuristic features", by considering the following aspects which is the choice you'd make? 1) eye-candy: cool UI, 3D, Effects, nice graphics, sound transitions... 2) user interaction: not only mouse and keyboard but touch, voice and more.... + user interactivity aspect, which is the technology you'd choose? 3) X-platform: this is to have some X-platform discussion. Of course single platform technologies (as WPF) have may be some more power, anyway in a general discussion considering X-platform as a resource is important 4) available components: of course the coolest technology with no available components is may be an option for a component developer but not for an application developer My question is generic, but anyway * have in mind data-driven apps, not pure multimedia apps, videogames, ....

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  • Can certain system-hungry modules be disabled in Ubuntu?

    - by Ole Thomsen Buus
    Hi, Let me add some context: I am currently using Ubuntu 9.10 64-bit (Desktop) on a relatively powerful stationary PC (Intel Core i7 920, 12GB ram). My purpose is highspeed imaging with a pointgrey Grashopper machine-vision camera (for research, PhD project). This camera is capable of 200 fps at full VGA (640x480) resolution. The camera is connected using Firewire (1394b) and the drivers and software from Pointgrey works great. I have developed a console C++ application that can grap a certain number of frames to preallocated memory and after this also save the grapped frames to harddrive. Currently it works fine but sometimes I am observing a few framedrops (1-3). When this happens I reset the experiment and repeat the recording and usually i am lucky the second time with no framedrops (the camera-driver has a internal framecounter that I am using). Question: I usually go to tty1 and use "sudo service gdm stop" to disable the graphical frontend. It seems to release some memory though that is not my main concern. My concern is CPU resources. Are there other system hungry modules that can be disabled temporarily such that the CPU gets less busy on Ubuntu 9.10? At some point in the future I will update to 10.10. Should I perhaps option for the server edition instead? Thanks.

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  • Customizing File Linkage for a Build Configuration (Not Buil Target)

    - by ZaBlanc
    I have a project that has several build configurations (FREE version, male-only, female-only, etc.). I am avoiding using multiple build targets because (A) the products are mostly all the same and (B) I don't want to have to do checkbox-management to keep every file I have included with all the targets. However, I have just a few files it would be nice NOT to include in certain builds. For example, I have male and female voice files, but I only want the male files in the male build and female voices in the female build. Question...is there a way to manage the build configuration to prevent these files from being included/linked in? What are my options?

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  • Creating Engaging Online Experiences is Easy and Intuitive for Marketers with Oracle WebCenter Sites 11g

    - by Christie Flanagan
    Last month, we announced the availability of Oracle WebCenter Sites 11g, the latest release of our web experience management solution. This new release is really geared toward enabling marketers and business users to drive customer acquisition and brand loyalty by simplifying the whole process of creating, managing and optimizing engaging online experiences.  To show you just how this works, we’ve created the video below which takes you through the tasks a typical marketer might execute using Oracle WebCenter Sites to manage their online presence -- everything from page editing to page creation, right on through to optimizing the mobile experience and moderating user-generated comments and reviews is covered here. I hope this video has give you a flavor for just how easy and intuitive it is for marketers and other business users to manage engaging and interactive online experiences using Oracle WebCenter Sites.  To see more about the new release, please check out the recording of our launch webcast. On Demand Webcast - Introducing Oracle WebCenter Sites: Transforming the Online Experience Enabling marketers and business users is a key requirement for creating and managing contextually relevant, social, and interactive online experiences. Oracle WebCenter Sites transforms the online experience into one that is simple and intuitive to manage as a content contributor, encourages interaction between site visitors and their social networks, and provides marketers with automated targeting options for optimizing online engagement. View this webcast now to learn more.

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  • Play song during call

    - by golemnagesh
    please help me how to play song during call if we are in same call both should listen that song, and call must be disconnected automatically once playing done... present my application behaving like,if i call to anyone once call lifted song is playing but i am only hearing that song but i want to do other person also should listen that song. but i found in one forum to do like : The closest thing you can do, is have the call set to speaker-phone and then play the voice over the speaker.sounds straight to the mic in a phone call then that would be done. but that i didn't find in API. please help me how to do if anyone knows this.

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  • Receiving Text From Another Application

    - by Garry
    Hi, I'm building some home automation software with Cocoa/Objective-C. The main application will have a minimal GUI and will most likely be represented by a status bar icon only. I'm using proprietary speech-to-text software (MacSpeech Dictate) that takes my voice command and converts it to plain text. I then need to send this plain text to my app for parsing. Is there a way to send a string to a Cocoa application? Could AppleScript achieve this? How would I make the NSString string in my app "available" to receive the passed string? For reasons that are beyond the scope of this question - it is not possible to dictate the command directly into my app. Many thanks in advance,

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  • How can i fix this jquery script for submenu?

    - by Giulio Bambini
    This is the code and this is the result: www.studionews24.com you can see test the menu by clicking inside. $(document).ready(function () { var $links = $('#menu-menu-1 .menu-item a').click(function () { var submenu = $(this).next(); $subs.not(submenu).hide() submenu.toggle(500); $("#menu-2").slideToggle(300); }); var $subs = $links.next(); }); The problem is that if I click on the menu it appears the submenu, but if I don't close the submenu that I have open and I open another voice in the menu it doesn't work properly. If I click another .menu-item a when #menu-2 is open what happens? The script close and open another submenu correctly but my #menu-2 close only close. And then if I close .menu-item a so... #menu-2 open. How can I do to fix?

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  • Project Showcase: SaaS Web Apps Hits a Home Run with New SCMS Database

    - by Webgui
    We love seeing projects from start to finish, and we’re happy to share the latest example with you. Who: SaaS Web Apps – they use Software as a Service to create web applications that look and feel like desktop applications. What: SaaS Web Apps needed to build a Sports Contract Management System (SCMS) for one of its customers, Premier Stinson Sports. Why: The SCMS database is used for collecting, analyzing and recording college coach and athletic directors’ employment and contract data. The Challenge: Premier Stinson Sports works with a number of partners, each with its own needs and unique requirements. For example, USA Today uses the system to provide cutting edge news analysis while The National Sports Law Institute of Marquette University Law School uses it to for the latest sports contract data and student analysis. In addition, the system needed to be secure due to the sensitivity of the data; it was essential that the user security and permissions be easily configurable. As always, performance was a key factor, especially with the intense reporting and analytical capabilities for this project. Because of this, most of the processing had to be done on a dedicated server but the project called for the richness and responsiveness of a desktop application. The Solution: To execute the project, SaaS Web Apps used APS.Net-based Visual WebGui from Gizmox, combined with SQL Server 2008 and SQL Reporting Services. This combination resulted in a quick deployment for SaaS Web Apps’ customers. The Result: The completed project gave each partner the scalability and availability of a web application with the performance and security of a desktop application. As an example, USA Today pulls data from this database to give readers the latest sports stats – Salary analysis of 2010 Football Bowl Subdivision Coaches. And here’s a screenshot of the database itself. Great work, SaaS Web Apps!

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  • How to debug a fatal system crash - [graphical loop DOTA2]?

    - by Huw
    Whilst playing DOTA2, I occasionally and apparently randomly seem to be experiencing a fatal crash where the display freezes fixed and the audio loops over approx the last .5 of a second. Now, I'm interested in resolving this - but my trouble is I don't know where to start. The error appears non-reproducible (I've tried returning to games and deploying the same combination of events in hopes of pinning to to a certain shader etc), and I don't know which part of 'the stack' it might be coming from. Variables that occur to me: I custom build this system, did I do something wrong - is my PSU not providing enough power to the graphics card? I am running Steam and DOTA under Linux, could this new software have a bug Might it be something to do with my ATI Catalyst graphics drivers Is some other background process interfering I'm usually mid game when this occurs, so i quickly kill the power and reboot (when i'm lucky i can get back in with only 1-2 mins lost!). So my question here relates to logs. Where should I start to look or how might I set up logs to help me pin down a fatal crash of this kind by recording moments up to / before a crash and is this likely to be something I should push Steam to do, or is there something at a system level? Then perhaps I can return with a more specific question and perhaps even a bug report :) Many thanks in advance.

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  • Cheap Wifi enabled Android or other programmable device

    - by Darran
    Does anyone know of a cheap Android or programmable device that has wifi? I need it for a project for a company that needs a wifi handheld device for the shop floor. Im not too fussed about the language the device uses though Im not really interested in the iTouch as theres no intention to release the app in the app store and I don`t really want to jail break everybodys iTouch. Ideally it would be small , iTouch size for example and relatively cheap $100 or less. Nothing fancy just ability to write a simple UI and have wifi. Voice is not needed. Not too fussed about touch or qwerty keyboard either.

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  • C#, .NET 4.5 and Visual Studio 2012

    - by subodhnpushpak
    While I continue my affair with iOS / Android (which is now my bread / butter literally ); I also have managed to keep myself excited enough for all of new windows Stuff. Thanks to Priti Pushpak (my wife) for all the amazing Windows Phone 7 apps she is creating and uploading on appHub… I kind of like refreshing feel of win8 and apps. I also have fair bit of exposure on iPhone / iPad; Mac apps and I do put my two cents for win8 as well. If not an instant hit; win8 apps surely grows on you. So eventually win8 platform is here to stay. (oh yes and I cannot tell you how much hope I have for WP8 platform as well). Nevertheless; here is few topics I covered in a session on .Net 4.5  and on popular demand I am posting it all here… Note that for the demo you must have Win8 installed along with VS2012. The Demo includes a ASP .NET Web API http://www.slideshare.net/spushpak/new-features-in-net-45-c-and-vs2012 New features in .NET 4.5, C# and VS2012 from Subodh Pushpak The slide deck, demo and the session recording is at: http://sdrv.ms/R1thCf and https://www.dropbox.com/sh/0ogfayv0djfafyg/hfw5mNLaz9

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  • Compare two audio files of beat/tempo and rating in iphone

    - by Senthil Kumar
    Hello, I want to develop iPhone application should have the ability to count the number of phrases that are received when user sing on mic. This application should also have the ability to decipher whether the users phrases are in or out of cadence with a preset beat.When user sing on mic Instrumental music only play. So I have to merge the User Recorded voice with Instrumental music this is one Audio file.Already i have on original Song file.I have to compare both and give the Rating to users. [Note: Instrumental music is without vocal of Original Song file] Can you please help me?. Thanks Vadivelu

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  • eSTEP TechCast - November 2012

    - by uwes
    Dear partner, we are pleased to announce our next eSTEP TechCast on Thursday 1st of November and would be happy if you could join. Please see below the details for the next TechCast.Date and time:Thursday, 01. November 2012, 11:00 - 12:00 GMT (12:00 - 13:00 CET; 15:00 - 16:00 GST) Title:  Update on Solaris 11 Abstract:Oracle announced an update on Solaris 11 on Oracle OpenWorld. Join us in this call to get a brief summary of the enhancements and how they help to build better solutions for your customers. Target audience: Tech Presales Speaker: Jörg Möllenkamp Call Info:Call-in-toll-free number: 08006948154 (United Kingdom)Call-in-toll-free number: +44-2081181001 (United Kingdom) Show global numbers Conference Code: 803 594 3Security Passcode: 9876Webex Info (Oracle Web Conference) Meeting Number: 599 775 167Meeting Password: tech2011 Playback / Recording / Archive: The webcasts will be recorded and will be available shortly after the event in the eSTEP portal under the Events tab, where you could find also material from already delivered eSTEP TechCasts. Use your email-adress and PIN: eSTEP_2011 to get access. Feel free to have a look. We are happy to get your comments and feedback. Thanks and best regards, Partner HW Enablement EMEA

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  • Asterisk: Originate API - Which card to use to detect busy/ringing/answer event for FXO

    - by spkhaira
    I want to use Originate API of Asterisk to place an outbound call on a FXO channel, for testing purpose I am using X100P card and, as expected, card is not able to detect if the number is busy/ringing or when it is answered. I want to know which card should I use so that I can get such basic events ... I am not really interested in detailed call progress analysis for answering machine or live voice. I just need basic busy/ringing and answer events and maybe a dis-connect event. Thanks.

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  • Google Rolls Out Secured Search. It’s Slightly Different From Regular Search

    - by Gopinath
    Google rolled out secured version of it’s search engine at https://google.com (did you notice https instead of http?). This search engine lets everyone to use Google search in a secured way. How is it secured? When you use https://google.com, the data exchanged between your browser and Google servers is encrypted to make sure that no one can sniff it. Is my search history secured from Google? No. The search queries you submit to Google are stored in Google servers. There is no change Google’s search history recording. Any differences between Regular Search and Secured Search Results? Yes. Secured search is slightly different from regular search. When you are accessing Google Secured Search Image search options will not be available on the left side bar. Site may respond slow compared to regular search site as there is a overhead to establish between your browser and the server. Join us on Facebook to read all our stories right inside your Facebook news feed.

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  • Comparing two speech sounds

    - by JessicaB
    I need to be able to determine if two sounds are very similar. The goal is to have a very limited vocabulary (10 or 15) of short one or two syllable words, then compare a captured sound to determine if it is one of those items with all the usual variability in environmental and capture conditions. The idea is that the user can issue a few simple commands by voice instead of keyboard or mouse. Does anyone know the best approach to this? I don't want to do full blown speech recognition, just something much more limited.

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  • How can I convince my boss that ANSI C is inadequate for our new project?

    - by justifiably cowardly
    A few months ago, we started developing an app to control an in-house developed test equipment and record a set of measurements. It should have a simple UI, and would likely require threads due to the continuous recording that must take place. This application will be used for a few years, and shall be maintained by a number of computer science students during this period. Our boss graduated some 30 years ago (not to be taken as an offense; I have more than half that time on my back too) and has mandated that we develop this application in ANSI C. The rationale is that he is the only one that will be around the entire time, and therefore he must be able to understand what we are doing. He also ruled that we should use no abstract data types; he even gave us a list with the name of the global variables (sigh) he wants us to use. I actually tried that approach for a while, but it was really slowing me down to make sure that all pointer operations were safe and all strings had the correct size. Additionally, the number of lines of code that actually related to the problem in hand was a only small fraction of our code base. After a few days, I scrapped the entire thing and started anew using C#. Our boss has already seen the program running and he likes the way it works, but he doesn't know that it's written in another language. Next week the two of us will meet to go over the source code, so that he "will know how to maintain it". I am sort of scared, and I would like to hear from you guys what arguments I could use to support my decision. Cowardly yours,

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  • How to hang up (disconnect, terminate,..) incomings call???

    - by Cesar Valiente
    "How do you hang up incoming calls (in Android of course)?" First, I know this question has been asked and answered several times, and the response is always "you can't". But if we look in the market we get a few applications (all private software, no access to the source code... :-( ) that do this action, such as CallFilter, Panda firewall and others... So... does somebody know how these apps do the hang up action, (or terminate, or disconnect or whatever you call it..)? And other question, if the first don't get a response.. does somebody know how send an incoming call to the voice mail? Of course, all questions are about how to do it programmatically. So with the voicemail question I know there's a flag in contacts that is used for that, but like I said, I'd like to know the programmatical way. Thanks all!

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  • change sound effect in asp.net

    - by beaso_88
    in fact i have educational sites for small students , this sites contains hundered of educational MP3 files , our aim is to convert these MP3 files to funny sounds . i have search on the net and i found great example on C#.net . http://channel9.msdn.com/coding4fun/articles/Skype-Voice-Changer but my problem , i want to do that in asp.net not windows form application. who can help me?? assume that i have mp3 file and i want to make some change on it then save these changes to this file.

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  • Is my htaccess setting hurting SEO?

    - by Ramanonos
    I have a site that I have redirecting to https. I do this to leverage wildcard SSL for my password protected pages. Everything seems to work fine with testing. For example, whether you type in http or www, you always get redirected to the SSL https... That said, I have about 200-300 external backlinks -- many high quality, yet google webmaster (along with SEOMoz), shows I have just 4... Huh? I'm embarrassed to say I just discovered this. This has led me to hypothesize that maybe my settings in htaccess is messed up, so google isn't recognizing a link because it's recorded on another site as http, instead of https. Maybe? At any rate, here is my simple htaccess setting for 301 www to http, and from http to https. RewriteCond %{SERVER_PORT} !443 RewriteCond %{HTTP_HOST} ^www\.example\.com$ [NC] RewriteRule ^(.*)$ http://example.com/$1 [L,R=301] RewriteCond %{SERVER_PORT} 443 RewriteCond %{HTTP_HOST} ^www\.example\.com$ [NC] RewriteRule ^(.*)$ https://example.com/$1 [L,R=301] Like I said, everything works fine for redirect over https, so I'd rather not screw up what works. On the other hand something is very wrong with google finding all my back links, so I need to fix something... I'm just wondering that maybe google isn't picking up a my backlinks from other websites recording me as http because I'm at https. Maybe google doesn't care and it's some other issue. Am I barking up the right tree? If so any quick fixes? Thanks as always!

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  • Anyone plotting SO via code_swarm?

    - by Tim Post
    Is anyone working on something to render individual questions, or SO as a whole with codeswarm? If so, can you post a link to your work that transforms SO questions into revisions that codeswarm can understand (i.e. svn?) It would be really, really cool to see SO played (as a whole) via codeswarm, so I hope to not only ask if anyone is working it, but see if anyone is interested in trying to accomplish it. Augmenting that, will database dumps be made available? EDIT: Database dumps have since been made available :) Enough with user voice, is anyone doing it? If so, what VCS did you mock?

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  • Using an alternate search platform in Commerce Server 2009

    - by Lewis Benge
    Although Microsoft Commerce Server 2009's architecture is built upon Microsoft SQL Server, and has the full power of the SQL Full Text Indexing Search Platform, there are time however when you may require a richer or alternate search platform. One of these scenarios if when you want to implement a faceted (refinement) search into your site, which provides dynamic refinements based on the search results dataset. Faceted search is becoming popular in most online retail environments as a way of providing an enhanced user experience when browsing a larger catalogue. This is powerful for two reasons, firstly with a traditional search it is down to a user to think of a search term suitable for the product they are trying to find. This typically will not return similar products or help in any way to refine a larger dataset. Faceted searches on the other hand provide a comprehensive list of product properties, grouped together by similarity to help the user narrow down the results returned, as the user progressively restricts the search criteria by selecting additional criteria to search again, these facets needs to continually refresh. The whole experience allows users to explore alternate brands, price-ranges, or find products they hadn't initially thought of or where looking for in a bid to enhance cross sell in the retail environment. The second advantage of this type of search from a business perspective is also to harvest the search result to start to profile your user. Even though anonymous users may routinely visit your site, and will not necessarily register or complete a transaction to build up marketing data- profiling, you can still achieve the same result by recording search facets used within the search sequence. Below is a faceted search scenario generated from eBay using the search term "server". By creating a search profile of clicking through Computer & Networking -> Servers -> Dell - > New and recording this information against my user profile you can start to predict with a lot more certainty what types of products I am interested in. This will allow you to apply shopping-cart analysis against your search data and provide great cross-sale or advertising opportunity, or personalise the user experience based on your prediction of what the user may be interested in. This type of search is extremely beneficial in e-Commerce environments but achieving it out of the box with Commerce Server and SQL Full Text indexing can be challenging. In many deployments it is often easier to use an alternate search platform such as Microsoft's FAST, Apache SOLR, or Endecca, however you still want these products to integrate natively into Commerce Server to ensure that up-to-date inventory information is presented, profile information is generated, and you provide a consistant API. To do so we make the most of the Commerce Server extensibilty points called operation sequence components. In this example I will be talking about Apache Solr hosted on Apache Tomcat, in this specific example I have used the SolrNet C# library to interface to the Java platform. Also I am not going to talk about Solr configuration of indexing – but in a production envionrment this would typically happen by using Powershell to call the Commerce Server management webservice to export your catalog as XML, apply an XSLT transform to the file to make it conform to SOLR and use a simple HTTP Post to send it to the search enginge for indexing. Essentially a sequance component is a step in a serial workflow used to call a data repository (which in most cases is usually the Commerce Server pipelines or databases) and map to and from a Commerce Entity object whilst enforcing any business rules. So the first step in the process is to add a new class library to your existing Commerce Server site. You will need to use a new library as Sequence Components will need to be strongly named to be deployed. Once you are inside of your new project, add a new class file and add a reference to the Microsoft.Commerce.Providers, Microsoft.Commerce.Contracts and the Microsoft.Commerce.Broker assemblies. Now make your new class derive from the base object Microsoft.Commerce.Providers.Components.OperationSequanceComponent and overide the ExecuteQueryMethod. Your screen will then look something similar ot this: As all we are doing on this component is conducting a search we are only interested in the ExecuteQuery method. This method accepts three arguments, queryOperation, operationCache, and response. The queryOperation will be the object in which we receive our search parameters, the cache allows access to the Commerce Server cache allowing us to store regulary accessed information, and the response object is the object which we will return the result of our search upon. Inside this method is simply where we are going to inject our logic for our third party search platform. As I am not going to explain the inner-workings of actually making a SOLR call, I'll simply provide the sample code here. I would highly recommend however looking at the SolrNet wiki as they have some great explinations of how the API works. What you will find however is that there are some further extensions required when attempting to integrate a custom search provider. Firstly you out of the box the CommerceQueryOperation you will receive into the method when conducting a search against a catalog is specifically geared towards a SQL Full Text Search with properties such as a Where clause. To make the operation you receive more relevant you will need to create another class, this time derived from Microsoft.Commerce.Contract.Messages.CommerceSearchCriteria and within this you need to detail the properties you will require to allow you to submit as parameters to the SOLR search API. My exmaple looks like this: [DataContract(Namespace = "http://schemas.microsoft.com/microsoft-multi-channel-commerce-foundation/types/2008/03")] public class CommerceCatalogSolrSearch : CommerceSearchCriteria { private Dictionary<string, string> _facetQueries;   public CommerceCatalogSolrSearch() { _facetQueries = new Dictionary<String, String>();   }     public Dictionary<String, String> FacetQueries { get { return _facetQueries; } set { _facetQueries = value; } }   public String SearchPhrase{ get; set; } public int PageIndex { get; set; } public int PageSize { get; set; } public IEnumerable<String> Facets { get; set; }   public string Sort { get; set; }   public new int FirstItemIndex { get { return (PageIndex-1)*PageSize; } }   public int LastItemIndex { get { return FirstItemIndex + PageSize; } } }  To allow you to construct a CommerceQueryOperation call within the API you will also need to construct another class to derived from Microsoft.Commerce.Common.MessageBuilders.CommerceSearchCriteriaBuilder and is simply used to construct an instance of the CommerceQueryOperation you have just created and expose the properties you want set. My Message builder looks like this: public class CommerceCatalogSolrSearchBuilder : CommerceSearchCriteriaBuilder { private CommerceCatalogSolrSearch _solrSearch;   public CommerceCatalogSolrSearchBuilder() { _solrSearch = new CommerceCatalogSolrSearch(); }   public String SearchPhrase { get { return _solrSearch.SearchPhrase; } set { _solrSearch.SearchPhrase = value; } }   public int PageIndex { get { return _solrSearch.PageIndex; } set { _solrSearch.PageIndex = value; } }   public int PageSize { get { return _solrSearch.PageSize; } set { _solrSearch.PageSize = value; } }   public Dictionary<String,String> FacetQueries { get { return _solrSearch.FacetQueries; } set { _solrSearch.FacetQueries = value; } }   public String[] Facets { get { return _solrSearch.Facets.ToArray(); } set { _solrSearch.Facets = value; } } public override CommerceSearchCriteria ToSearchCriteria() { return _solrSearch; } }  Once you have these two classes in place you can now safely cast the CommerceOperation you receive as an argument of the overidden ExecuteQuery method in the SequenceComponent to the CommerceCatalogSolrSearch operation you have just created, e.g. public CommerceCatalogSolrSearch TryGetSearchCriteria(CommerceOperation operation) { var searchCriteria = operation as CommerceQueryOperation; if (searchCriteria == null) throw new Exception("No search criteria present");   var local = (CommerceCatalogSolrSearch) searchCriteria.SearchCriteria; if (local == null) throw new Exception("Unexpected Search Criteria in Operation");   return local; }  Now you have all of your search parameters present, you can go off an call the external search platform API. You will of-course get proprietry objects returned, so the next step in the process is to convert the results being returned back into CommerceEntities. You do this via another extensibility point within the Commerce Server API called translatators. Translators are another separate class, this time derived inheriting the interface Microsoft.Commerce.Providers.Translators.IToCommerceEntityTranslator . As you can imaginge this interface is specific for the conversion of the object TO a CommerceEntity, you will need to implement a separate interface if you also need to go in the opposite direction. If you implement the required method for the interace you will get a single translate method which has a source onkect, destination CommerceEntity, and a collection of properties as arguments. For simplicity sake in this example I have hard-coded the mappings, however best practice would dictate you map the objects using your metadatadefintions.xml file . Once complete your translator would look something like the following: public class SolrEntityTranslator : IToCommerceEntityTranslator { #region IToCommerceEntityTranslator Members   public void Translate(object source, CommerceEntity destinationCommerceEntity, CommercePropertyCollection propertiesToReturn) { if (source.GetType().Equals(typeof (SearchProduct))) { var searchResult = (SearchProduct) source;   destinationCommerceEntity.Id = searchResult.ProductId; destinationCommerceEntity.SetPropertyValue("DisplayName", searchResult.Title); destinationCommerceEntity.ModelName = "Product";   } }  Once you have a translator in place you can then safely map the results of your search platform into Commerce Entities and attach them on to the CommerceResponse object in a fashion similar to this: foreach (SearchProduct result in matchingProducts) { var destinationEntity = new CommerceEntity(_returnModelName);   Translator.ToCommerceEntity(result, destinationEntity, _queryOperation.Model.Properties); response.CommerceEntities.Add(destinationEntity); }  In SOLR I actually have two objects being returned – a product, and a collection of facets so I have an additional translator for facet (which maps to a custom facet CommerceEntity) and my facet response from SOLR is passed into the Translator helper class seperatley. When all of this is pieced together you have sucessfully completed the extensiblity point coding. You would have created a new OperationSequanceComponent, a custom SearchCritiera object and message builder class, and translators to convert the objects into Commerce Entities. Now you simply need to configure them, and can start calling them in your code. Make sure you sign you assembly, compile it and identiy its signature. Next you need to put this a reference of your new assembly into the Channel.Config configuration file replacing that of the existing SQL Full Text component: You will also need to add your translators to the Translators node of your Channel.Config too: Lastly add any custom CommerceEntities you have developed to your MetaDataDefintions.xml file. Your configuration is now complete, and you should now be able to happily make a call to the Commerce Foundation API, which will act as a proxy to your third party search platform and return back CommerceEntities of your search results. If you require data to be enriched, or logged, or any other logic applied then simply add further sequence components into the OperationSequence (obviously keeping the search response first) to the node of your Channel.Config file. Now to call your code you simply request it as per any other CommerceQuery operation, but taking into account you may be receiving multiple types of CommerceEntity returned: public KeyValuePair<FacetCollection ,List<Product>> DoFacetedProductQuerySearch(string searchPhrase, string orderKey, string sortOrder, int recordIndex, int recordsPerPage, Dictionary<string, string> facetQueries, out int totalItemCount) { var products = new List<Product>(); var query = new CommerceQuery<CatalogEntity, CommerceCatalogSolrSearchBuilder>();   query.SearchCriteria.PageIndex = recordIndex; query.SearchCriteria.PageSize = recordsPerPage; query.SearchCriteria.SearchPhrase = searchPhrase; query.SearchCriteria.FacetQueries = facetQueries;     totalItemCount = 0; CommerceResponse response = SiteContext.ProcessRequest(query.ToRequest()); var queryResponse = response.OperationResponses[0] as CommerceQueryOperationResponse;   // No results. Return the empty list if (queryResponse != null && queryResponse.CommerceEntities.Count == 0) return new KeyValuePair<FacetCollection, List<Product>>();   totalItemCount = (int)queryResponse.TotalItemCount;   // Prepare a multi-operation to retrieve the product variants var multiOperation = new CommerceMultiOperation();     //Add products to results foreach (Product product in queryResponse.CommerceEntities.Where(x => x.ModelName == "Product")) { var productQuery = new CommerceQuery<Product>(Product.ModelNameDefinition); productQuery.SearchCriteria.Model.Id = product.Id; productQuery.SearchCriteria.Model.CatalogId = product.CatalogId;   var variantQuery = new CommerceQueryRelatedItem<Variant>(Product.RelationshipName.Variants);   productQuery.RelatedOperations.Add(variantQuery);   multiOperation.Add(productQuery); }   CommerceResponse variantsResponse = SiteContext.ProcessRequest(multiOperation.ToRequest()); foreach (CommerceQueryOperationResponse queryOpResponse in variantsResponse.OperationResponses) { if (queryOpResponse.CommerceEntities.Count() > 0) products.Add(queryOpResponse.CommerceEntities[0]); }   //Get facet collection FacetCollection facetCollection = queryResponse.CommerceEntities.Where(x => x.ModelName == "FacetCollection").FirstOrDefault();     return new KeyValuePair<FacetCollection, List<Product>>(facetCollection, products); }    ..And that is it – simply a few classes and some configuration will allow you to extend the Commerce Server query operations to call a third party search platform, whilst still maintaing a unifed API in the remainder of your code. This logic stands for any extensibility within CommerceServer, which requires excution in a serial fashioon such as call to LOB systems or web service to validate or enrich data. Feel free to use this example on other applications, and if you have any questions please feel free to e-mail and I'll help out where I can!

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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