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  • We're Back: I'm Here

    - by [email protected]
    After a busy Fall and Winter post-Oracle OpenWorld 2009 Oracle's Application Strategy Blog is back. More on what we've been up to shortly. Me, I'm blogging here for the first time. After nearly 6 years at Oracle working on the Oracle Fusion Middleware business I've recently joined the Oracle Applications team. For me, what's old is new again. Prior to working on applications infrastructure at Oracle...and at BEA Systems before that...I worked at PeopleSoft in a number of roles spanning Enterprise Performance Management, Supply Chain, Public Sector and Financial Services and more. Some of the acronyms are the same, there are (of course) some new ones too. But what I'm really excited about is the intersection of Enterprise Applications and Applications Infrastructure that's happening right now. "Aligning IT with Business Strategy" has been the buzzphrase for longer than we can all remember---but what I've seen over the past 5 months makes me start to believe that it's finally starting to happen.

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  • A New Experience

    - by Calum
    So a couple of weeks ago, after a fraction over 12 years, I bade farewell to the Solaris Desktop team to join the team whose blog you're reading now: Oracle's Systems Experience Design team, known internally as sxDesign, which has a wider but still largely Solaris-focused usability remit.1 There's been a good deal of overlap and collaboration between the two teams over the years anyway, so it's not exactly a step into the unknown. The elders among you might remember a GNOME 1.4 usability study I presented at GUADEC in 2001, for example, which was primarily the handiwork of a previous incarnation of sxDesign… I pretty much just turned up at the end to steal the glory for the Desktop team. In your face, people I'm going to be working with now!2 1 A move I was first approached about making in about 2003, I think… who says I'm rubbish at making snap decisions? 2 I'm not really. They all left years ago.

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  • Where can you find the Oracle Applications User Experience team in the next several months?

    - by mvaughan
    By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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  • Why can't get past the user info screen when installing 10.10?

    - by Faceless
    I have a Dell Inspiron 1318 (07-08?) with an Intel Cored 2 Duo Processor and 3 GB of RAM. I can run Ubuntu 10.10 from the disk, but I've tried to install it three times with no success. As the files are installing, the program asks me to enter my user information. I'm fine through the time zone screen, and fine through the keyboard screen. But when it asks me to set my used name and password, the "next" button stays ghosted out no matter what I enter. Eventually, the installation gets to the point where it says it's waiting for me, but no matter what I do I can't get the "next" button to click. I'm a complete newbie, and I've been stuck at the same spot three times. If anyone has any idea what's going wrong, I'd love to hear about it.

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  • Why do some user agents have spam urls in them (and why are they always Opera/Presto User-Agents)?

    - by Erx_VB.NExT.Coder
    If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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  • Advices and strategies for browser compatibility on web applications into a corporate environment

    - by TiagoBrenck
    With the new CSS 3 and HTML 5 tecnology, the web applications gained a lot of new tools for a better UI(user interface) interaction, beautifull templates and even responsive layout to fit into tablets and smartphones. Within a corporate environment, those new tecnologies are required so the company can "follow" the IT evolution and their concurrent, but they also want that those new web applications supports old browsers. How to deal with this situation? By one side we are asked to follow the news and IT evolutions, create responsive layouts and use a lot of cool jQuery's plugins. And by the other side, we are asked to support old browsers that doesn't support those new responsive features, plugins or components. I would like advices and strategies to create "modern" web applications that are also supported on old browsers. How does your company deal with this situation? Is it possible to have the same web application running good and beauty on old browsers, and responsive, interactive on actual browsers?

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  • Logical and Physical Modeling for Analytical Applications

    - by Dejan Sarka
    I am proud to announce that my first course for Pluralsight is released. The course title is Logical and Physical Modeling for Analytical Applications. Here is the description of the course. A bad data model leads to an application that does not perform well. Therefore, when developing an application, you should create a good data model from the start. However, even the best logical model can’t help when the physical implementation is bad. It is also important to know how SQL Server stores and accesses data, and how to optimize the data access. Database optimization starts by splitting transactional and analytical applications. In this course, you learn how to support analytical applications with logical design, get understanding of the problems with data access for queries that deal with large amounts of data, and learn about SQL Server optimizations that help solving these problems. Enjoy the course!

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  • Strategies for browser compatibility on web applications in a corporate environment

    - by TiagoBrenck
    With the new CSS 3 and HTML 5 technology, web applications have gained a lot of new tools for a better UI (user interface) interaction, beautiful templates and even responsive layout to fit into tablets and smartphones. Within a corporate environment, those new technologies are required so the company can "follow" the IT evolution and their concurrent, but they also want that those new web applications supports old browsers. How should I deal with this situation? By one side we are asked to follow the the evolution of technology, create responsive layouts and use a lot of cool jQuery plugins. On the other hand, we are asked to support old browsers that do not support those new responsive features, plugins or components. I would like advice and strategies on how to create "modern" web applications that are also supported on old browsers. How does your company deal with this situation? Is it possible to have the same web application run well and beautifully on old browsers, and be responsive and interactive on newer browsers?

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  • Warnings When Undo Isn't Possible

    - by ultan o'broin
    Enjoyed this post Never Use a Warning When you Mean Undo by Aza Raskin. It makes sense never to warn users if an undo option is possible. The examples given are from the web space. Here's the conclusion: Warnings cause us to lose our work, to mistrust our computers, and to blame ourselves. A simple but foolproof design methodology solves the problem: "Never use a warning when you mean undo." And when a user is deleting their work, you always mean undo. However, in enterprise apps you may find that an undo option isn't technically possible or desirable. Objects may be shared, part of a flow elsewhere, or undoing something committed to the database (a rollback I guess) may not be feasible if it becomes locked by another process. Plus, what constitutes user ownership of objects isn't always clear to users. The implications of delete (and other) actions need to be clearly communicated out in advance. Really, warnings are important in the enterprise space. Data has a very high value, and users can perform a wide variety of actions that may risk that data, not always within the application itself (at browser level, for example). That said, throwing warnings all over the place when an undo option is possible is annoying. Instead, treat warnings with respect. When there is no undo option possible, use warning messages to communicate potentially dangerous or irrecoverable actions or the downstream consequences of user actions on the process or task flow. Force the user to respond to a warning message by using a modal dialog with clearly labeled action buttons. Here's a couple of examples. A great article that got me thinking. Let's see more like that. Let's not forget there's more types of messages than just error messages. User assistance and user experience professionals need to understand when best to use confirmation, information, and warning types too!

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  • Oracle Applications Day 2012. Experience the Global Innovation of Management Applications

    - by antonella.buonagurio
    10 ottobre 2012 – Milano, East End Studios | 17 ottobre 2012 - Roma, Officine Farneto Sono aperte le iscrizioni per partecipare agli appuntamenti dedicati alla comunità di Clienti e Partner: un’occasione imperdibile a Milano e Roma per condividere le soluzioni più innovative e le esperienze più significative sulle scelte strategiche per affrontare le sfide attuali e future. Iscriviti sul sito sito Oracle Applications Day 2012 ti offre l’opportunità di partecipare al concorso fotografico Oracle I.M.A.G.E. e vincere un iPad! Scatta le immagini che per te descrivono i cinque concept dell’evento (Innovation, Management, Applications, Global, Experience) ed inviale tramite il tuo smartphone. Per partecipare al contest visita la pagina Concorso sul sito E non dimenticare ORACLE RED! Diventa protagonista della comunicazione visiva dell’Oracle Applications Day: scatta la tua immagine Red Oracle e postala su INSTAGRAM con il cancelletto/hashtag #OracleApps_Red. Le tue foto potranno diventare lo slideshow che verrà proiettato in apertura dei lavori. Per ulteriori informazioni visita il sito Non perdere l’evento più “social cool” dell’anno! Il Team Oracle

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  • Oracle Applications Day 2012. Experience the Global Innovation of Management Applications

    - by antonella.buonagurio
    Iscriviti subito all’Oracle Applications Day 2012 e partecipa al concorso fotografico Oracle I.M.A.G.E. Pochi i giorni rimasti per partecipare al CONCORSO, molte le possibilità di vincere il tuo iPad (*)! Hai tempo fino al 5 OTTOBRE per inviare le tue fotografie Oracle I.M.A.G.E. e vincere uno dei 5 iPad(*) in palio per ciascuna delle due città! Non perdere quest’occasione, scatta le immagini che per te descrivono i cinque concept dell’evento e inviale per e-mail a [email protected] indicando: •  nell’oggetto della mail, il tema della fotografia: Innovation, Management, Applications, Global, Experience; •  nel corpo della mail, il tuo nome e cognome e città nella quale parteciperai all’Applications Day 2012 Milano o Roma. 10 ottobre 2012 – Milano, East End Studios | 17 ottobre 2012 - Roma, Officine Farneto L’evento per condividere con Clienti e Partner Oracle le soluzioni più innovative e le esperienze più significative sulle scelte strategiche per affrontare le sfide attuali e future. Iscriviti all’evento sul sito

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  • #Innovation dans les Applications: retour sur l'Oracle Open World

    - by Louisa Aggoune
    Selon Gartner, une formidable convergence de nouveautés technologiques - « SMAC » - transforme en profondeur les Technologies de l’Information. Social : nouveau canal de communication, réputation en ligne, collaboratif dans les progiciels Mobile : applications mobiles pour smartphones et tablettes Analytics : l’analyse des données, massives ‘Big Data’ qu’elles soient structurées ou pas Cloud : nouvelle approche pour exploiter les applications (SaaS) Le phénomène « SMAC » résonne très bien avec les annonces d’Oracle OpenWorld en septembre ! Oracle OpenWorld est l’événement le plus important de l’année pour les experts, les clients et les partenaires Oracle. Il réunit plus de 60 000 personnes. Retour sur les principales nouveautés annoncées lors de l'Oracle Open World > Oracle Cloud: les 10 nouveaux services Cliquez_ici > Applications mobiles à la pointe de la technologie Cliquez-ici > Expérience client dans le Cloud Cliquez-ici > Marketing Cloud: Eloqua & SRM Cliquez-ici > ERP Cloud & modernisation de l'entreprise Cliquez-ici    

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  • The Talent Behind Customer Experience

    - by Christina McKeon
    Earlier, I wrote about Powerful Data Lessons from the Presidential Election. A key component of the Obama team’s data analysis deserves its own discussion—the people. Recruiters are probably scrambling to find out who those Obama data crunchers are and lure them into corporations. For the Obama team, these data scientists became a secret ingredient that the competition didn’t have. This team of analysts knew how to hear the signal and ignore the noise, how to segment and target its base, and how to model scenarios and revise plans based on what the data told them. The talent was the difference. As you work to transform your organization to be more customer-centric, don’t forget that talent is a critical element. Journey mapping is a good start to understanding how your talent impacts your customer experiences. Part of journey mapping includes documenting the “on-stage” and “back-stage” systems and touchpoints. When mapping this part of your customers’ journey, include the roles and talent behind the employee actions—both customer facing and further upstream from that customer touchpoint. Know what each of these roles does, how well you are retaining people in these areas, and your plans to fill these open positions in the future. To use data scientists as an example, this job will be in high demand over the next 10 years. The workforce is shrinking, and higher education institutions may not be able to turn out trained data scientists as fast as you need them. You don’t want to be caught with a skills deficit, so consider how you can best plan for the future talent you will need. Have your existing employees make their career aspirations known to you now. You may find you already have employees willing to take on roles that drive better customer experiences. Then develop customer experience talent from within your organization through targeted learning programs. If you know that you will need to go outside the organization, build those candidate relationships now. Nurture the candidates you want to hire and partner with universities, colleges, and trade associations so you can increase the number of qualified candidates in your talent pool.

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  • How to handle editing a large file for a non-technical user

    - by Luke
    I have a client who is given a tab delimited .txt file containing hundreds of thousands of rows. I have a user story as follows: As a user I want to take the text file and add a new value at the end of each line which contains the concatenated value of two of the columns. for example if the file read text_one text_two I need to output the following (preferably to a .txt file) text_one text_two text_onetext_two My first approach was to ask the vendor supplying the file to do the concatenation before providing the file, the easiest way to solve a problem is to eliminate it right? however they are very uncooperative and have point blank refused. I've looked at building a simple javascript application that does this client side so a non-technical user could select the file using a file selector. This approach has a few problems The file could be over a GB in size and so can't be loaded straight into memory, I've tried and the browser crashes There is no means to write a file in javascript so I'd need to output the content to the screen and have the user save it (somehow) I was thinking if I could get around the filesize limitations I could just output the edited content to the page and have the user save the page as a .txt file, however I think there is a better way than using javascript that will still accommodate the users lack of technical know-how. Please consider this question to be stack agnostic, but bear in mind that a nice little shell script or python script would be deemed unsuitable for a non technical user unless there is a way of "packaging" it nicely for a non-technical user. Updates The file is too large to open in excel. The process needs to be run weekly, but it doesn't require scheduling or automation...(yet)

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  • Interpretation of empty User-agent

    - by Amit Agrawal
    How should I interpret a empty User-agent? I have some custom analytics code and that code has to analyze only human traffic. I have got a working list of User-agents denoting human traffic, and bot traffic, but the empty User-agent is proving to be problematic. And I am getting lots of traffic with empty user agent - 10%. Additionally - I have crafted the human traffic versus bot traffic user agent list by analyzing my current logs. As such I might be missing a lot of entries in there. Is there a well maintained list of user agents denoting bot traffic, OR the inverse a list of user agents denoting human traffic?

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  • Translatability Guidelines for Usability Professionals

    - by ultan o'broin
    There is a clearly a demand for translatability guidelines aimed at usability professionals working in the enterprise applications space, judging by Google Analytics and the interest generated in the Twitterverse by my previous post on the subject. So let's continue the conversation. I'll flesh out each of the original points a bit more in posts over the coming weeks. Bear in mind that large-scale enterprise translation is a process. It needs to be scalable, repeatable, maintainable, and above meet the requirements of automation. That doesn't mean the user experience needs to suffer, however. So, stay tuned for some translatability best practices for usability professionals....

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  • How does a programmer without a degree gain experience? [on hold]

    - by user96872
    Having a few years of experience is a must for many programming jobs nowadays. If one does not have a college degree but would like to get some experience with programming (with some prior knowledge, say, in JavaScript, PHP and Python), what are some ways to gain the experience that employers seek? I know about personal projects, but how about team experience and everything that goes along with it? Would I need to volunteer somewhere?

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  • Checking version of Applications installed in ~/Applications with unknown username

    - by ridogi
    I'd like to check the version of Firefox through Apple Remote Desktop of all managed computers. I have written this, but it only checks for Firefox in /Applications /bin/cat /Applications/Firefox.app/Contents/Info.plist | grep -A 1 CFBundleShortVersionString | grep string | sed 's/[/]//' | sed 's/<string>//g' For standard users Firefox auto update breaks if it is in /Applications so I instead have it installed in ~/Applications I'd like to check that copy (if it exists), but I can't specify the path in the command since it is unique to each computer. For example: /Users/jon/Applications/Firefox.app /Users/arya/Applications/Firefox.app Presumably I want to use find and pipe the result to my command. This should work for 10.6 through 10.8

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  • Oracle Coherence 3.5 : Create Internet-scale applications using Oracle's high-performance data grid

    - by frederic.michiara
    Oracle Coherence Coherence provides replicated and distributed (partitioned) data management and caching services on top of a reliable, highly scalable peer-to-peer clustering protocol. Coherence has no single points of failure; it automatically and transparently fails over and redistributes its clustered data management services when a server becomes inoperative or is disconnected from the network. When a new server is added, or when a failed server is restarted, it automatically joins the cluster and Coherence fails back services to it, transparently redistributing the cluster load. Coherence includes network-level fault tolerance features and transparent soft re-start capability to enable servers to self-heal. For the ones looking at an easy reading and first good approach to Oracle Coherence, I would recommend reading the following book : Overview of Oracle Coherence 3.5 Build scalable web sites and Enterprise applications using a market-leading data grid product Design and implement your domain objects to work most effectively with Coherence and apply Domain Driven Designs (DDD) to Coherence applications Leverage Coherence events and continuous queries to provide real-time updates to client applications Successfully integrate various persistence technologies, such as JDBC, Hibernate, or TopLink, with Coherence Filled with numerous examples that provide best practice guidance, and a number of classes you can readily reuse within your own applications This book is targeted to Architects and developers, and as in our team we're more about Solutions Architects than developers I found interest in this book as it help to understand better Oracle Coherence and its value. The only point I may not agree with the authors is that Oracle Coherence is not an alternative to Oracle RAC in providing High Availability, but combining both Oracle RAC and Oracle Coherence will help Architects and Customers to reach higher level of service and high-availability. This book is available on https://www.packtpub.com/oracle-coherence-3-5/book Need to find out about Table of contents : https://www.packtpub.com/toc/oracle-coherence-35-table-contents Discover a sample chapter : https://www.packtpub.com/sites/default/files/6125_Oracle%20Coherence_SampleChapter.pdf Read also articles from the Authors on http://www.packtpub.com/ : Working with Aggregators in Oracle Coherence 3.5 Working with Value Extractors and Simplifying Queries in Oracle Coherence 3.5 Querying the Data Grid in Coherence 3.5: Obtaining Query Results and Using Indexes Installing Coherence 3.5 and Accessing the Data Grid: Part 1 Installing Coherence 3.5 and Accessing the Data Grid: Part 2 For more information on Oracle Coherence : What Oracle Coherence Can Do for You... : http://www.oracle.com/technology/products/coherence/coherencedatagrid/coherence_solutions.html Oracle Coherence on OTN : http://www.oracle.com/technology/products/coherence/index.html Oracle Coherence Knowledge Base : http://coherence.oracle.com/display/COH/Oracle+Coherence+Knowledge+Base+Home

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  • Getting into a technology which requires experience when you have no experience

    - by dotnetdev
    It seems that Sharepoint is a technology which is very hard to get into. All the jobs in this tech require experience in working with it (Eg 2 years development experience in MOSS). If I wanted to get into this - but had no job that used the tech, how can I get experience in it to get an experienced job? Jobs state you need "2 years professional experience in MOSS 2007" but then if you have never done it, you won't get the job. The only possible way is you will be doing this at home and not in a team, but if you work in the mean time, that will negate this (it's not like teamworking is tech specific). Many people think if you decide to make a project at home you're just going to play about aimlessly rather than work to specs (where as in my current situation it's vice versa) but if you're dedicated, like me, you would write them - just not with the same presentation. Would employers treat experience at home as professional experience? Biztalk is another prime example of this. Thanks

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  • Games Localization: Cultural Points

    - by ultan o'broin
    Great article about localization considerations, this times in the games space. Well worth checking out. It's rare to see such all-encompassing articles about localization considerations aimed at designers. That's a shame. The industry assumes all these things are known. The evidence from practice is that they're not and also need constant reinforcement. We're not in the games space in enterprise applications yet. However, there may be a role for them in the training space but also in CRM, building relationships and contacts. Beyond the obvious considerations, check out the cultural aspects of games localization too. For example, Zygna's offerings, which you might have played on Facebook: Zynga, which can lay claim to the two most popular social games on Facebook - FarmVille and CityVille - has recently localized both games for international audiences, and while CityVille has seen only localization for European languages, FarmVille has been localized for China, which involved rebuilding the game from the ground up. This localization process involved taking into account cultural considerations including changing the color palette to be brighter and increasing the size of the farm plots, to appeal to Chinese aesthetics and cultural experience. All the more reason to conduct research in your target markets, worldwide.

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  • Oracle Customer Experience Summit @ OpenWorld

    - by Christie Flanagan
    This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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  • enabling a user (created with adduser command) for lightdm graphical login

    - by Basile Starynkevitch
    I just installed Ubuntu 12.04 AMD64 on a new (empty) hard disk (because the previous crashed) Since I am quite familiar with Debian, I created two accounts with the adduser command. Since I am also having an NFSv3 file system, I explictly gave user ids when creating them (for simplicity, I keep the same user id on the home server, running Debian; the user names contain digits; I'm not using LDAP), e.g. # grep bethy /etc/passwd bethy46:x:501:501:Bethy XXX,,,06123456:/home/bethy:/bin/bash # grep bethy /etc/group bethy64:x:501: # grep bethy /etc/shadow bethy46:$6$vQ-wmuchmorethings-2o/:15479:0:99999:7:: Of course /home/bethy exists The actual user name is slightly different, and I am not showing the real entries (for obvious privacy reasons) However, these users don't appear at graphical login prompt (lightdm). And they exist in the system, they have entries in /etc/passwd & /etc/shadow and I (partly) restored their /home I've got no specific user config under /etc/lightdm ; file /etc/lightdm/users.conf mentions # NOTE: If you have AccountsService installed on your system, then LightDM # will use this instead and these settings will be ignored but I have no idea of how to deal with AccountsService thru the command line As you probably guessed, I really dislike doing administrative tasks thru a graphical interface; I much prefer the command line What did I do wrong? How can a user entry not appear in lightdm graphical login? (I need to have my wife's user entry apparent for graphical login). I am not asking how to hide a user, but how to show it in lightdm graphical prompt work-around As I have been told in comments by Nirmik and by Enzotib, lightdm probably don't show any users of uid less than 1024. So I changed all the uid to be more than 8200 (including on the Debian NFS server) and this made all the users visible at the graphical prompt. It is a pain that such a threshold is not really documented.

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  • Performance required to improve Windows Experience Index?

    - by Ian Boyd
    Is there a guide on the metrics required to obtain a certain Windows Experience Index? A Microsoft guy said in January 2009: On the matter of transparency, it is indeed our plan to disclose in great detail how the scores are calculated, what the tests attempt to measure, why, and how they map to realistic scenarios and usage patterns. Has that amount of transparency happened? Is there a technet article somewhere? If my score was limited by my Memory subscore of 5.9. A nieve person would suggest: Buy a faster RAM Which is wrong of course. From the Windows help: If your computer has a 64-bit central processing unit (CPU) and 4 gigabytes (GB) or less random access memory (RAM), then the Memory (RAM) subscore for your computer will have a maximum of 5.9. You can buy the fastest, overclocked, liquid-cooled, DDR5 RAM on the planet; you'll still have a maximum Memory subscore of 5.9. So in general the knee-jerk advice "buy better stuff" is not helpful. What i am looking for is attributes required to achieve a certain score, or move beyond a current limitation. The information i've been able to compile so far, chiefly from 3 Windows blog entries, and an article: Memory subscore Score Conditions ======= ================================ 1.0 < 256 MB 2.0 < 500 MB 2.9 <= 512 MB 3.5 < 704 MB 3.9 < 944 MB 4.5 <= 1.5 GB 5.9 < 4.0GB-64MB on a 64-bit OS Windows Vista highest score 7.9 Windows 7 highest score Graphics Subscore Score Conditions ======= ====================== 1.0 doesn't support DX9 1.9 doesn't support WDDM 4.9 does not support Pixel Shader 3.0 5.9 doesn't support DX10 or WDDM1.1 Windows Vista highest score 7.9 Windows 7 highest score Gaming graphics subscore Score Result ======= ============================= 1.0 doesn't support D3D 2.0 supports D3D9, DX9 and WDDM 5.9 doesn't support DX10 or WDDM1.1 Windows Vista highest score 6.0-6.9 good framerates (e.g. 40-50fps) at normal resoltuions (e.g. 1280x1024) 7.0-7.9 even higher framerates at even higher resolutions 7.9 Windows 7 highest score Processor subscore Score Conditions ======= ========================================================================== 5.9 Windows Vista highest score 6.0-6.9 many quad core processors will be able to score in the high 6 low 7 ranges 7.0+ many quad core processors will be able to score in the high 6 low 7 ranges 7.9 8-core systems will be able to approach 8.9 Windows 7 highest score Primary hard disk subscore (note) Score Conditions ======= ======================================== 1.9 Limit for pathological drives that stop responding when pending writes 2.0 Limit for pathological drives that stop responding when pending writes 2.9 Limit for pathological drives that stop responding when pending writes 3.0 Limit for pathological drives that stop responding when pending writes 5.9 highest you're likely to see without SSD Windows Vista highest score 7.9 Windows 7 highest score Bonus Chatter You can find your WEI detailed test results in: C:\Windows\Performance\WinSAT\DataStore e.g. 2011-11-06 01.00.19.482 Disk.Assessment (Recent).WinSAT.xml <WinSAT> <WinSPR> <DiskScore>5.9</DiskScore> </WinSPR> <Metrics> <DiskMetrics> <AvgThroughput units="MB/s" score="6.4" ioSize="65536" kind="Sequential Read">89.95188</AvgThroughput> <AvgThroughput units="MB/s" score="4.0" ioSize="16384" kind="Random Read">1.58000</AvgThroughput> <Responsiveness Reason="UnableToAssess" Kind="Cap">TRUE</Responsiveness> </DiskMetrics> </Metrics> </WinSAT> Pre-emptive snarky comment: "WEI is useless, it has no relation to reality" Fine, how do i increase my hard-drive's random I/O throughput? Update - Amount of memory limits rating Some people don't believe Microsoft's statement that having less than 4GB of RAM on a 64-bit edition of Windows doesn't limit the rating to 5.9: And from xxx.Formal.Assessment (Recent).WinSAT.xml: <WinSPR> <LimitsApplied> <MemoryScore> <LimitApplied Friendly="Physical memory available to the OS is less than 4.0GB-64MB on a 64-bit OS : limit mem score to 5.9" Relation="LT">4227858432</LimitApplied> </MemoryScore> </LimitsApplied> </WinSPR> References Windows Vista Team Blog: Windows Experience Index: An In-Depth Look Understand and improve your computer's performance in Windows Vista Engineering Windows 7 Blog: Engineering the Windows 7 “Windows Experience Index”

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  • User Experience Fundamentals

    - by ultan o'broin
    Understanding what user experience means in the modern work environment is central to building great-looking usable applications on the desktop or mobile devices. What better place to start a series of blog posts on such Applications User Experience team enablement for customers and partners than by sharing what the term really means, writes team member Karen Scipi. Applications UX have gained valuable insights into developing a user experience that reflects the experience of today’s worker. We have observed real workers performing real tasks in real work environments, and we have developed a set of new standards of application design that have been scientifically proven to be beneficial to enable today’s workers. We share such expertise to enable our customers and partners to benefit from our insights and to further their return on investment when building Oracle applications. So, What is User Experience? ?The user interface (UI) is about the on-screen user context provided by the layout of widgets (such as icons, fields, and buttons and more) and the visual impact of colors, typographic choices, and so on. The UI comprises the “look and feel” of the application that users interact with, and reflects, in essence, the most immediate aspects of usability we can now all relate to.  User experience, on the other hand, is about understanding the whole context of the world of work, how workers go about completing tasks, crossing all sorts of boundaries along the way. It is a study of how business processes and workers goals coincide, how users work with technology or other tools to get their jobs done, their interactions with other users, and their response to the technical, physical, and cultural environment around them. User experience is all about how users work—their work environments, office layouts, desk tools, types of devices, their working day, and more. Even their job aids, such as sticky notes, offer insight for UX innovation. User experience matters because businesses needs to be efficient, work must be productive, and users now demand to be satisfied by the applications they work with. In simple terms, tasks finished quickly and accurately for a business evokes organization and worker satisfaction, which in turn makes workers feel good and more than willing to use the application again tomorrow. Design Principles for the Enterprise Worker The consumerization of information technology has raised the bar for enterprise applications. Applications must be consistent, simple, intuitive, but above all contextual, reflecting how and when workers work, in the office or on the go. For example, the Google search experience with its type-ahead keyword-prompting feature is how workers expect to be able to discover enterprise information, too. Type-ahead in PeopleSoft 9.1 To build software that enables workers to be productive, our design principles meet modern work requirements about consistency, with well-organized, context-driven information, geared for a working world of discovery and collaboration. Our applications must also behave in a simple, web-like way just like Amazon, Google, and Apple products that workers use at home or on the go. Our user experience must also reflect workers’ needs for flexibility and well-loved enterprise practices such as using popular desktop tools like Microsoft Excel or Outlook as required. Building User Experience Productively The building blocks of Oracle Fusion Applications are the user experience design patterns. Based on the Oracle Fusion Middleware technology used to build Oracle Fusion Applications, the patterns are reusable solutions to common usability challenges that ADF developers typically face as they build applications, extensions, and integrations. Developers use the patterns as part of their Oracle toolkits to realize great usability consistently and in a productive way. Our design pattern creation process is informed by user experience research and science, an understanding of our technology’s capabilities, the demands for simplification and intuitiveness from users, and the best of Oracle’s acquisitions strategy (an injection of smart people and smart innovation). The patterns are supported by usage guidelines and are tested in our labs and assembled into a library of proven resources we used to build own Oracle Fusion Applications and other Oracle applications user experiences. The design patterns library is now available to the ADF community and to our partners and customers, for free. Developers with ADF skills and other technology skills can now offer more than just coding and functionality and still use the best in enterprise methodologies to ensure that a great user experience is easily applied, scaled, and maintained, whether it be for SaaS or on-premise deployments for Oracle Fusion Applications, for applications coexistence, or for partner integrations scenarios.  Oracle partners and customers already using our design patterns to build solutions and win business in smart and productive ways are now sharing their experiences and insights on pattern use to benefit your entire business. Applications UX is going global with the message and the means. Our hands-on user experience enablement through ADF  is expanding. So, stay tuned to Misha Vaughan's Voice of User Experience (VOX) blog and follow along on Twitter at @usableapps for news of outreach events and other learning opportunities. Interested in Learning More? Oracle Fusion Applications User Experience Patterns and Guidelines Library Shout-outs for Oracle UX Design Patterns Oracle Fusion Applications User Experience Design Patterns: Productivity Realized

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