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  • Good Customer Service Example

    - by MightyZot
    Here’s another good customer service example for you! My wife purchased a Galaxy last week and she loves the phone.  She asked me to add it to our AT&T Microcell last night. I purchased the AT&T Microcell a couple of years ago, because cell signal out where I live sucks! Since microcells are managed on the AT&T web site, I went to the site and tried to sign in. Naturally, having not managed that microcell in a couple of years…and much to my chagrin…I discovered that I didn’t know my password OR my user ID. So, I decided to call and see if I could get my account reset that late in the day (we’re talking last night, so it was well after 7pm.) I called the technical support line, touched the appropriate numbers to navigate to microcell support, turned on my speaker phone, and prepared for the long wait. After about 45 seconds I was delighted to hear “Jeffrey” break in and ask what he could help me with. I explained that I have not managed my microcell for some time and had forgotten the user name and password.  “No problem”, he replied, and he asked me for the line I used to register the microcell. After confirming the last four digits of my IMEI number, he asked me for my wife’s number. I gave him my wife’s number and he said, “I’ve taken care of it Mr Pope. Just have her reboot her phone and you should see your microcell.” We rebooted her phone, it connected to the microcell, and voila, she was online! “Is there anything else I can help you with while I’ve got you on the line”, he said. “Nope”, I replied. “Ok, have a great night.” What made this a great customer service experience for me was that “Jeffrey” didn’t stop at giving me my user account and password, which I would probably forget anyway after setting up my wife’s new phone. Instead, he solved the real problem for me – adding my wife’s new phone to my microcell. Great job Jeffrey!

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  • Looking for a real-world example illustrating that composition can be superior to inheritance

    - by Job
    I watched a bunch of lectures on Clojure and functional programming by Rich Hickey as well as some of the SICP lectures, and I am sold on many concepts of functional programming. I incorporated some of them into my C# code at a previous job, and luckily it was easy to write C# code in a more functional style. At my new job we use Python and multiple inheritance is all the rage. My co-workers are very smart but they have to produce code fast given the nature of the company. I am learning both the tools and the codebase, but the architecture itself slows me down as well. I have not written the existing class hierarchy (neither would I be able to remember everything about it), and so, when I started adding a fairly small feature, I realized that I had to read a lot of code in the process. At the surface the code is neatly organized and split into small functions/methods and not copy-paste-repetitive, but the flip side of being not repetitive is that there is some magic functionality hidden somewhere in the hierarchy chain that magically glues things together and does work on my behalf, but it is very hard to find and follow. I had to fire up a profiler and run it through several examples and plot the execution graph as well as step through a debugger a few times, search the code for some substring and just read pages at the time. I am pretty sure that once I am done, my resulting code will be short and neatly organized, and yet not very readable. What I write feels declarative, as if I was writing an XML file that drives some other magic engine, except that there is no clear documentation on what the XML should look like and what the engine does except for the existing examples that I can read as well as the source code for the 'engine'. There has got to be a better way. IMO using composition over inheritance can help quite a bit. That way the computation will be linear rather than jumping all over the hierarchy tree. Whenever the functionality does not quite fit into an inheritance model, it will need to be mangled to fit in, or the entire inheritance hierarchy will need to be refactored/rebalanced, sort of like an unbalanced binary tree needs reshuffling from time to time in order to improve the average seek time. As I mentioned before, my co-workers are very smart; they just have been doing things a certain way and probably have an ability to hold a lot of unrelated crap in their head at once. I want to convince them to give composition and functional as opposed to OOP approach a try. To do that, I need to find some very good material. I do not think that a SCIP lecture or one by Rich Hickey will do - I am afraid it will be flagged down as too academic. Then, simple examples of Dog and Frog and AddressBook classes do not really connivence one way or the other - they show how inheritance can be converted to composition but not why it is truly and objectively better. What I am looking for is some real-world example of code that has been written with a lot of inheritance, then hit a wall and re-written in a different style that uses composition. Perhaps there is a blog or a chapter. I am looking for something that can summarize and illustrate the sort of pain that I am going through. I already have been throwing the phrase "composition over inheritance" around, but it was not received as enthusiastically as I had hoped. I do not want to be perceived as a new guy who likes to complain and bash existing code while looking for a perfect approach while not contributing fast enough. At the same time, my gut is convinced that inheritance is often the instrument of evil and I want to show a better way in a near future. Have you stumbled upon any great resources that can help me?

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  • php script google maps points from mysql (google example)

    - by user1637477
    I have recently added style information to my maps script, and it stopped working. Have I done something wrong? Guess you can tell I'm very new to this. Any help appreciated. <!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml"><head> <meta http-equiv="content-type" content="text/html; charset=utf-8"><title>Google Maps AJAX + mySQL/PHP Example</title> <script src="http://maps.google.com/maps/api/js?sensor=false" type="text/javascript"></script> <script type="text/javascript"> //<![CDATA[ ( *******************I INSERTED HERE ) var styles = [ { stylers: [ { hue: "#00ffe6" }, { saturation: -20 } ] },{ featureType: "road", elementType: "geometry", stylers: [ { lightness: 100 }, { visibility: "simplified" } ] },{ featureType: "road", elementType: "labels", stylers: [ { visibility: "off" } ] } ];**( ******************************** THROUGH TO HERE ) map.setOptions({styles: styles}); var customIcons = { restaurant: { icon: 'http://labs.google.com/ridefinder/images/mm_20_blue.png', shadow: 'http://labs.google.com/ridefinder/images/mm_20_shadow.png' }, bar: { icon: 'http://labs.google.com/ridefinder/images/mm_20_red.png', shadow: 'http://labs.google.com/ridefinder/images/mm_20_shadow.png' } }; function load() { var map = new google.maps.Map(document.getElementById("map"), { center: new google.maps.LatLng(-37.7735, 175.1418), zoom: 10, mapTypeId: 'roadmap' }); var infoWindow = new google.maps.InfoWindow; // Change this depending on the name of your PHP fileBHBHBHBHBHBHBHBBBBBBBBBBBBBBBBBBBBBBBBBBB downloadUrl("mywebsite-no i did this just a minute ago", function(data) { var xml = data.responseXML; var markers = xml.documentElement.getElementsByTagName("marker"); for (var i = 0; i < markers.length; i++) { var name = markers[i].getAttribute("name"); var address = markers[i].getAttribute("address"); var type = markers[i].getAttribute("type"); var point = new google.maps.LatLng( parseFloat(markers[i].getAttribute("lat")), parseFloat(markers[i].getAttribute("lng"))); var html = "<b>" + name + "</b> <br/>" + address; var icon = customIcons[type] || {}; var marker = new google.maps.Marker({ map: map, position: point, icon: icon.icon, shadow: icon.shadow }); bindInfoWindow(marker, map, infoWindow, html); } }); } function bindInfoWindow(marker, map, infoWindow, html) { google.maps.event.addListener(marker, 'click', function() { infoWindow.setContent(html); infoWindow.open(map, marker); }); } function downloadUrl(url, callback) { var request = window.ActiveXObject ? new ActiveXObject('Microsoft.XMLHTTP') : new XMLHttpRequest; request.onreadystatechange = function() { if (request.readyState == 4) { request.onreadystatechange = doNothing; callback(request, request.status); } }; request.open('GET', url, true); request.send(null); } function doNothing() {} //]]> </script><!--Adobe Edge Runtime--> <script type="text/javascript" charset="utf-8" src="map500x1000_edgePreload.js"></script> <style> .edgeLoad-EDGE-12956064 { visibility:hidden; } </style> <!--Adobe Edge Runtime End--> </head> <body onload="load()"> <div id="map" style="width: 1000px; height: 1000px;" class="edgeLoad-EDGE-12956064"></div> </body></html>

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  • Downloading stuff from Oracle: an example

    - by user12587121
    Introduction Oracle has a lot of software on offer.  Components of the stack can evolve at different rates and different versions of the components may be in use at any given time.  All this means that even the process of downloading the bits you need can be somewhat daunting.  Here, by way of example, and hopefully to convince you that there is method in the downloading madness,  we describe how to go about downloading the bits for Oracle Identity Manager  (OIM) 11.1.1.5.Firstly, a couple of preliminary points: Folks with Oracle products already installed and looking for bug fixes, patch bundles or patch sets would go directly to the Oracle support website. This Oracle document is a comprehensive description of the Oracle FMW download process and the licensing that applies to downloaded software.   Downloading Oracle Identity Manager 11.1.1.5     To be sure we download the right versions, first locate the Certification Matrix for OIM 11.1.1.5: first go to the Fusion Certification Page then go to the “System Requirements and Supported Platforms for Oracle Identity and Access Management 11gR1” link. Let’s assume you have a 64 bit Linux Machine and an Oracle database already.  Then our  goal is to end up with a list of files like the following: jdk-6u29-linux-x64.bin                    (Java JDK)V26017-01.zip                             (the Repository Creation Utility to create the DB schemas)wls1035_generic.jar                       (the Weblogic Application Server)ofm_iam_generic_11.1.1.5.0_disk1_1of1.zip (the Identity Managament bits)ofm_soa_generic_11.1.1.5.0_disk1_1of2.zip (the SOA bits)ofm_soa_generic_11.1.1.5.0_disk1_2of2.zip jdevstudio11115install.exe                (optional: JDeveloper IDE)soa-jdev-extension.zip                    (optional: SOA extensions for JDeveloper) Downloading the bits 1.    Download the Java JDK, 64 bit version 1.6.0_24+.2.    Download the RCU: here you will see that the RCU is mentioned on the Identity Management home page but no link is provided.  Do not panic.  Due to the amount and turnover of software available only the latest versions are available for download from the main Oracle site.  Over time software gets moved on to the Oracle edelivery site and it is here that we find the RCU version we require: a.    Go to edelivery: https://edelivery.oracle.com b.    Choose Pack ‘ Oracle Fusion Middleware’ and ‘Linux x86-64’ c.    Click on ‘Oracle Fusion Middleware 11g Media Pack for Linux x86-64’ d.    Download: ‘Oracle Fusion Middleware Repository Creation Utility 11g (11.1.1.5.0) for Linux x86’ (V26017.zip) 3.    Download the Weblogic Application Server: WLS 10.3.54.    Download the Oracle Identity Manager bits: one point to clarify here is that currently  the Identity Management bits come in two trains, essentially one for the Directory Services piece and the other for the Access Management and Identity Management parts.  We need to be careful not to confuse the two, in particular to be clear which of the trains is being referred to by  the documentation: a.   So, with this in mind, go to ‘ Oracle Identity and Access Management (11.1.1.5.0)’ and download Disk1. 5.    Download the SOA bits: a.    Go to the edelivery area as for the RCU and download: i.    Oracle SOA Suite 11g Patch Set 4 (11.1.1.5.0) (Part 1 of 2) ii.    Oracle SOA Suite 11g Patch Set 4 (11.1.1.5.0) (Part 2 of 2) 6.    You will want to download some development tooling (for plugins or BPEL workflow development): a.    Download Jdeveloper 11.1.1.5 (11.1.1.6 may work but best to stick to the versions that correspond to the WLS version we are using) b.    Go to the site for  SOA tools and download the SOA Composite Editor 11.1.1.5 That’s it, you may proceed to the installation. 

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • named-checkzone reports 'ns.example.com.ns' has no address records (A or AAAA)

    - by hydroparadise
    The first thing I see wrong is that its a recursion problem. But I'm not sure where the problems lie in my reverse lookup file. ns should report back as ns.example.com but instead getting ns.example.com.ns. Of course it wouldn't find any entries for that name because there isn't one, nor is it supposed to. Here's my reverse file: $TTL 86400 @ IN SOA ns.example.com root.example.com. ( 16071990 ; Serial 3600 ; Refresh 1800 ; Retry 604800 ; Expire 86400 ; Minimum TTL ) @ IN NS ns.example.com It's not extraordinarily complicated. What my question is, what other files affect the output for named-checkzone when checking a name against the revers file?

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  • Writing a code example

    - by Stefano Borini
    I would like to have your feedback regarding code examples. One of the most frustrating experiences I sometimes have when learning a new technology is finding useless examples. I think an example as the most precious thing that comes with a new library, language, or technology. It must be a starting point, a wise and unadulterated explanation on how to achieve a given result. A perfect example must have the following characteristics: Self contained: it should be small enough to be compiled or executed as a single program, without dependencies or complex makefiles. An example is also a strong functional test if you correctly installed the new technology. The more issues could arise, the more likely is that something goes wrong, and the more difficult is to debug and solve the situation. Pertinent: it should demonstrate one, and only one, specific feature of your software/library, involving the minimal additional behavior from external libraries. Helpful: the code should bring you forward, step by step, using comments or self-documenting code. Extensible: the example code should be a small “framework” or blueprint for additional tinkering. A learner can start by adding features to this blueprint. Recyclable: it should be possible to extract parts of the example to use in your own code Easy: An example code is not the place to show your code-fu skillz. Keep it easy. helpful acronym: SPHERE. Prototypical examples of violations of those rules are the following: Violation of self-containedness: an example spanning multiple files without any real need for it. If your example is a python program, keep everything into a single module file. Don’t sub-modularize it. In Java, try to keep everything into a single class, unless you really must partition some entity into a meaningful object you need to pass around (and java mandates one class per file, if I remember correctly). Violation of Pertinency: When showing how many different shapes you can draw, adding radio buttons and complex controls with all the possible choices for point shapes is a bad idea. You de-focalize your example code, introducing code for event handling, controls initialization etc., and this is not part the feature you want to demonstrate, they are unnecessary noise in the understanding of the crucial mechanisms providing the feature. Violation of Helpfulness: code containing dubious naming, wrong comments, hacks, and functions longer than one page of code. Violation of Extensibility: badly factored code that have everything into a single function, with potentially swappable entities embedded within the code. Example: if an example reads data from a file and displays it, create a method getData() returning a useful entity, instead of opening the file raw and plotting the stuff. This way, if the user of the library needs to read data from a HTTP server instead, he just has to modify the getData() module and use the example almost as-is. Another violation of Extensibility comes if the example code is not under a fully liberal (e.g. MIT or BSD) license. Violation of Recyclability: when the code layout is so intermingled that is difficult to easily copy and paste parts of it and recycle them into another program. Again, licensing is also a factor. Violation of Easiness: Yes, you are a functional-programming nerd and want to show how cool you are by doing everything on a single line of map, filter and so on, but that could not be helpful to someone else, who is already under pressure to understand your library, and now has to understand your code as well. And in general, the final rule: if it takes more than 10 minutes to do the following: compile the code, run it, read the source, and understand it fully, it means that the example is not a good one. Please let me know your opinion, either positive or negative, or experience on this regard.

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  • nHibernate query by example with multiple associated objects

    - by BurnWithLife
    I'm trying to use nhibernate's query by example to build dynamic queries. I'm stuck on how to code for an example object with multiple associations. Here's an example from NHibernate in Action. Its a User object with Items. Example exampleUser = Example.Create(u).IgnoreCase().EnableLike(MatchMode.Anywhere); Example exampleItem = Example.Create(i).IgnoreCase().EnableLike(MatchMode.Anywhere); return GetSession().CreateCriteria(typeof(User)) .Add( exampleUser ) .CreateCriteria("Items") .Add( exampleItem ) .List<User>(); If the User object has let's say a Category object as a property, how could I add that in to the above example? If i put another CreateCriteria at the end it refers to the Items, not the User.

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  • SQL SERVER – Signal Wait Time Introduction with Simple Example – Wait Type – Day 2 of 28

    - by pinaldave
    In this post, let’s delve a bit more in depth regarding wait stats. The very first question: when do the wait stats occur? Here is the simple answer. When SQL Server is executing any task, and if for any reason it has to wait for resources to execute the task, this wait is recorded by SQL Server with the reason for the delay. Later on we can analyze these wait stats to understand the reason the task was delayed and maybe we can eliminate the wait for SQL Server. It is not always possible to remove the wait type 100%, but there are few suggestions that can help. Before we continue learning about wait types and wait stats, we need to understand three important milestones of the query life-cycle. Running - a query which is being executed on a CPU is called a running query. This query is responsible for CPU time. Runnable – a query which is ready to execute and waiting for its turn to run is called a runnable query. This query is responsible for Signal Wait time. (In other words, the query is ready to run but CPU is servicing another query). Suspended – a query which is waiting due to any reason (to know the reason, we are learning wait stats) to be converted to runnable is suspended query. This query is responsible for wait time. (In other words, this is the time we are trying to reduce). In simple words, query execution time is a summation of the query Executing CPU Time (Running) + Query Wait Time (Suspended) + Query Signal Wait Time (Runnable). Again, it may be possible a query goes to all these stats multiple times. Let us try to understand the whole thing with a simple analogy of a taxi and a passenger. Two friends, Tom and Danny, go to the mall together. When they leave the mall, they decide to take a taxi. Tom and Danny both stand in the line waiting for their turn to get into the taxi. This is the Signal Wait Time as they are ready to get into the taxi but the taxis are currently serving other customer and they have to wait for their turn. In other word they are in a runnable state. Now when it is their turn to get into the taxi, the taxi driver informs them he does not take credit cards and only cash is accepted. Neither Tom nor Danny have enough cash, they both cannot get into the vehicle. Tom waits outside in the queue and Danny goes to ATM to fetch the cash. During this time the taxi cannot wait, they have to let other passengers get into the taxi. As Tom and Danny both are outside in the queue, this is the Query Wait Time and they are in the suspended state. They cannot do anything till they get the cash. Once Danny gets the cash, they are both standing in the line again, creating one more Signal Wait Time. This time when their turn comes they can pay the taxi driver in cash and reach their destination. The time taken for the taxi to get from the mall to the destination is running time (CPU time) and the taxi is running. I hope this analogy is bit clear with the wait stats. You can check the Signalwait stats using following query of Glenn Berry. -- Signal Waits for instance SELECT CAST(100.0 * SUM(signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%signal (cpu) waits], CAST(100.0 * SUM(wait_time_ms - signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%resource waits] FROM sys.dm_os_wait_stats OPTION (RECOMPILE); Higher the Signal wait stats are not good for the system. Very high value indicates CPU pressure. In my experience, when systems are running smooth and without any glitch the Signal wait stat is lower than 20%. Again, this number can be debated (and it is from my experience and is not documented anywhere). In other words, lower is better and higher is not good for the system. In future articles we will discuss in detail the various wait types and wait stats and their resolution. Read all the post in the Wait Types and Queue series. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL DMV, SQL Performance, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • SQL SERVER – Single Wait Time Introduction with Simple Example – Wait Type – Day 2 of 28

    - by pinaldave
    In this post, let’s delve a bit more in depth regarding wait stats. The very first question: when do the wait stats occur? Here is the simple answer. When SQL Server is executing any task, and if for any reason it has to wait for resources to execute the task, this wait is recorded by SQL Server with the reason for the delay. Later on we can analyze these wait stats to understand the reason the task was delayed and maybe we can eliminate the wait for SQL Server. It is not always possible to remove the wait type 100%, but there are few suggestions that can help. Before we continue learning about wait types and wait stats, we need to understand three important milestones of the query life-cycle. Running - a query which is being executed on a CPU is called a running query. This query is responsible for CPU time. Runnable – a query which is ready to execute and waiting for its turn to run is called a runnable query. This query is responsible for Single Wait time. (In other words, the query is ready to run but CPU is servicing another query). Suspended – a query which is waiting due to any reason (to know the reason, we are learning wait stats) to be converted to runnable is suspended query. This query is responsible for wait time. (In other words, this is the time we are trying to reduce). In simple words, query execution time is a summation of the query Executing CPU Time (Running) + Query Wait Time (Suspended) + Query Single Wait Time (Runnable). Again, it may be possible a query goes to all these stats multiple times. Let us try to understand the whole thing with a simple analogy of a taxi and a passenger. Two friends, Tom and Danny, go to the mall together. When they leave the mall, they decide to take a taxi. Tom and Danny both stand in the line waiting for their turn to get into the taxi. This is the Signal Wait Time as they are ready to get into the taxi but the taxis are currently serving other customer and they have to wait for their turn. In other word they are in a runnable state. Now when it is their turn to get into the taxi, the taxi driver informs them he does not take credit cards and only cash is accepted. Neither Tom nor Danny have enough cash, they both cannot get into the vehicle. Tom waits outside in the queue and Danny goes to ATM to fetch the cash. During this time the taxi cannot wait, they have to let other passengers get into the taxi. As Tom and Danny both are outside in the queue, this is the Query Wait Time and they are in the suspended state. They cannot do anything till they get the cash. Once Danny gets the cash, they are both standing in the line again, creating one more Single Wait Time. This time when their turn comes they can pay the taxi driver in cash and reach their destination. The time taken for the taxi to get from the mall to the destination is running time (CPU time) and the taxi is running. I hope this analogy is bit clear with the wait stats. You can check the single wait stats using following query of Glenn Berry. -- Signal Waits for instance SELECT CAST(100.0 * SUM(signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%signal (cpu) waits], CAST(100.0 * SUM(wait_time_ms - signal_wait_time_ms) / SUM (wait_time_ms) AS NUMERIC(20,2)) AS [%resource waits] FROM sys.dm_os_wait_stats OPTION (RECOMPILE); Higher the single wait stats are not good for the system. Very high value indicates CPU pressure. In my experience, when systems are running smooth and without any glitch the single wait stat is lower than 20%. Again, this number can be debated (and it is from my experience and is not documented anywhere). In other words, lower is better and higher is not good for the system. In future articles we will discuss in detail the various wait types and wait stats and their resolution. Read all the post in the Wait Types and Queue series. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL DMV, SQL Performance, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • Learning AngularJS by Example – The Customer Manager Application

    - by dwahlin
    I’m always tinkering around with different ideas and toward the beginning of 2013 decided to build a sample application using AngularJS that I call Customer Manager. It’s not exactly the most creative name or concept, but I wanted to build something that highlighted a lot of the different features offered by AngularJS and how they could be used together to build a full-featured app. One of the goals of the application was to ensure that it was approachable by people new to Angular since I’ve never found overly complex applications great for learning new concepts. The application initially started out small and was used in my AngularJS in 60-ish Minutes video on YouTube but has gradually had more and more features added to it and will continue to be enhanced over time. It’ll be used in a new “end-to-end” training course my company is working on for AngularjS as well as in some video courses that will be coming out. Here’s a quick look at what the application home page looks like: In this post I’m going to provide an overview about how the application is organized, back-end options that are available, and some of the features it demonstrates. I’ve already written about some of the features so if you’re interested check out the following posts: Building an AngularJS Modal Service Building a Custom AngularJS Unique Value Directive Using an AngularJS Factory to Interact with a RESTful Service Application Structure The structure of the application is shown to the right. The  homepage is index.html and is located at the root of the application folder. It defines where application views will be loaded using the ng-view directive and includes script references to AngularJS, AngularJS routing and animation scripts, plus a few others located in the Scripts folder and to custom application scripts located in the app folder. The app folder contains all of the key scripts used in the application. There are several techniques that can be used for organizing script files but after experimenting with several of them I decided that I prefer things in folders such as controllers, views, services, etc. Doing that helps me find things a lot faster and allows me to categorize files (such as controllers) by functionality. My recommendation is to go with whatever works best for you. Anyone who says, “You’re doing it wrong!” should be ignored. Contrary to what some people think, there is no “one right way” to organize scripts and other files. As long as the scripts make it down to the client properly (you’ll likely minify and concatenate them anyway to reduce bandwidth and minimize HTTP calls), the way you organize them is completely up to you. Here’s what I ended up doing for this application: Animation code for some custom animations is located in the animations folder. In addition to AngularJS animations (which are defined using CSS in Content/animations.css), it also animates the initial customer data load using a 3rd party script called GreenSock. Controllers are located in the controllers folder. Some of the controllers are placed in subfolders based upon the their functionality while others are placed at the root of the controllers folder since they’re more generic:   The directives folder contains the custom directives created for the application. The filters folder contains the custom filters created for the application that filter city/state and product information. The partials folder contains partial views. This includes things like modal dialogs used in the application. The services folder contains AngularJS factories and services used for various purposes in the application. Most of the scripts in this folder provide data functionality. The views folder contains the different views used in the application. Like the controllers folder, the views are organized into subfolders based on their functionality:   Back-End Services The Customer Manager application (grab it from Github) provides two different options on the back-end including ASP.NET Web API and Node.js. The ASP.NET Web API back-end uses Entity Framework for data access and stores data in SQL Server (LocalDb). The other option on the back-end is Node.js, Express, and MongoDB.   Using the ASP.NET Web API Back-End To run the application using ASP.NET Web API/SQL Server back-end open the .sln file at the root of the project in Visual Studio 2012 or higher (the free Express 2013 for Web version is fine). Press F5 and a browser will automatically launch and display the application. Using the Node.js Back-End To run the application using the Node.js/MongoDB back-end follow these steps: In the CustomerManager directory execute 'npm install' to install Express, MongoDB and Mongoose (package.json). Load sample data into MongoDB by performing the following steps: Execute 'mongod' to start the MongoDB daemon Navigate to the CustomerManager directory (the one that has initMongoCustData.js in it) then execute 'mongo' to start the MongoDB shell Enter the following in the mongo shell to load the seed files that handle seeding the database with initial data: use custmgr load("initMongoCustData.js") load("initMongoSettingsData.js") load("initMongoStateData.js") Start the Node/Express server by navigating to the CustomerManager/server directory and executing 'node app.js' View the application at http://localhost:3000 in your browser. Key Features The Customer Manager application certainly doesn’t cover every feature provided by AngularJS (as mentioned the intent was to keep it as simple as possible) but does provide insight into several key areas: Using factories and services as re-useable data services (see the app/services folder) Creating custom directives (see the app/directives folder) Custom paging (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Custom filters (see app/filters) Showing custom modal dialogs with a re-useable service (see app/services/modalService.js) Making Ajax calls using a factory (see app/services/customersService.js) Using Breeze to retrieve and work with data (see app/services/customersBreezeService.js). Switch the application to use the Breeze factory by opening app/services.config.js and changing the useBreeze property to true. Intercepting HTTP requests to display a custom overlay during Ajax calls (see app/directives/wcOverlay.js) Custom animations using the GreenSock library (see app/animations/listAnimations.js) Creating custom AngularJS animations using CSS (see Content/animations.css) JavaScript patterns for defining controllers, services/factories, directives, filters, and more (see any JavaScript file in the app folder) Card View and List View display of data (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Using AngularJS validation functionality (see app/views/customerEdit.html, app/controllers/customerEditController.js, and app/directives/wcUnique.js) More… Conclusion I’ll be enhancing the application even more over time and welcome contributions as well. Tony Quinn contributed the initial Node.js/MongoDB code which is very cool to have as a back-end option. Access the standard application here and a version that has custom routing in it here. Additional information about the custom routing can be found in this post.

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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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  • .htaccess 301 redirect with regex?

    - by Eddie ZA
    How to do this with regular expression? Old -> New http://www.example.com/1.html -> http://www.example.com/dir/1.html http://www.example.com/2.html -> http://www.example.com/dir/2.html http://www.example.com/3.asp -> http://www.example.com/dir/3.html http://www.example.com/4.asp -> http://www.example.com/dir/4.html http://www.example.com/4_a.html -> http://www.example.com/dir/sub/4-a.html http://www.example.com/4_b.html -> http://www.example.com/dir/sub/4-b.html I've tried this: Redirect 301 /1.html http://www.example.com/dir/1.html Redirect 301 /2.html http://www.example.com/dir/2.html Redirect 301 /3.asp http://www.example.com/dir/3.html Redirect 301 /4.asp http://www.example.com/dir/4.html Redirect 301 /4_a.html http://www.example.com/dir/sub/4-a.html Redirect 301 /4_b.html http://www.example.com/dir/sub/4-b.html

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  • Technical : Configure WebCenter PS5 with WebCenter Content - Good Example

    - by Vikram Kurma
    Read Intro for this post and understand the problem here Solution  : To integrate Jdeveloper with WebCenter Content PS5 and browse through the folders , we need to enable "folders_g" features instead of "Framework Folders" . Detailed steps below . Login to Webcenter content using admin credentials https://<hostname>:<port number>/cs Go to "Administration" menu and click on "Admin Server"  In the newly opened browser , click on 'Component Manager' in the left navigation menu . On the right hand side , you should see "Advanced Component Manager" , click on it . You will now see a list of enabled and disabled features . Disable "Framework Folders" and enable "folders_g" folders . Restart the server . There you go ! . You should have a successful connection and you should be able to traverse through the contribution folders from Jdeveloper. I am posting a few pics to help you navigate the steps .    

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  • A Perfect Example of Why You Never, Ever Buy a Used Keyboard [Humorous Image]

    - by Asian Angel
    Just go buy a new keyboard…unless you are into masochistic self-torture or other similar pursuits… Note: If you have the stomach for it, you can view the full-size version of the image here. I’m never going to buy a used keyboard ever again. [via Reddit Tech Support Gore] How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere

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  • A simple example of validation in ASP.Net applications

    - by nikolaosk
    I am going to start a new series of posts and I am going to cover in depth all the validation mechanisms/techniques/controls we have available in our ASP.Net applications. As many of you may know I am a Microsoft Certified Trainer and I will present this series of posts from a trainer's point of view. This series of posts will be helpful to all of novice/intermediate programmers who want to see all the tools available for validating data in ASP.Net applications. I am not going to try to convince...(read more)

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  • Eloqua API Full Code Example in JAVA

    - by Shawn Spencer
    Is there anyone out there who has mastered to retrieve some data programmatically from Eloqua? First of all, I'm more or less a newbie, as far as JAVA. I can follow tutorials, take directions and will Google till my fingers bleed. I understand the basics and am slightly familiar with OOP. My main problem is that I have a Friday deadline (and tomorrow is Thanksgiving). At any rate, all the Eloqua code snippets (that I've been able to find) illustrate one aspect of a specific issue, and that's it. In my case, I would greatly appreciate a JAVA project of some sort, with all the necessary files to do web services (WSDL, SOAP and perhaps WSIT) and the main class and all that included. No, I don't want you to do my work for me! Just give me enough to find my way around, enter the information I need to retrieve and all that. I'll take it from there. Any pointers, links or suggestions?

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  • Synopsis : Configure WebCenter PS5 with WebCenter Content - Good Example

    - by Vikram Kurma
    In a typical business scenario we often need to display assets like pages , images from Webcenter Content in our portal applications.  WebCenter Portal applications provides you a way to integrate content through Jdeveloper where you can browse and consume the assets from Webcenter content .  In the latest PS5 version , there is a small change to enable this feature . If this is not done properly you would see that the connection is successful but it doesn't allow you to browse through the assets . SEVERE: Could not list contents of folder with ID = dCollectionID:-1oracle.stellent.ridc.protocol.ServiceException: No service defined for COLLECTION_DISPLAY. Don't worry we are here to help you out on this   .  Read on for the solution here

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  • Sets, Surrogates, Normalisation, Referential Integrity - the Theory with example Scaling considerati

    - by tonyrogerson
    The Slides and Demo's for the SQLBits session I did today at SQL Bits in London are attached. The Agenda was... Thinking in Sets Surrogate Keys ú What they are ú Comparison NEWID, NEWSEQUENTIALID, IDENTITY ú Fragmenation Normalisation ú An introduction – what is it? Why use it? ú Joins – Pre-filter problems, index intersection ú Fragmentation again Referential Integrity ú Optimiser -> Query rewrite ú Locking considerations around Foreign Keys and Declarative RI (using Triggers)...(read more)

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  • Configure WebCenter PS5 with WebCenter Content - Bad Example

    - by Vikram Kurma
    I opened JDeveloper, created a content repository connection with all the required fields. While testing the connection, the connection became successful. But while navigating to the Webcenter Content Connection, I am ( Always use past tense ) getting the following error. Notice the inconsistency in the image resolutions SEVERE: Could not list contents of folder with ID = dCollectionID:-1oracle.stellent.ridc.protocol.ServiceException: No service defined for COLLECTION_DISPLAY. To solve the issue, please find the following the steps in Webcenter Content. 1. Login into webcenter content : https://<hostname>:<port number>/cs 2. Click on 'Administration' and select 'Admin Server' 3. This will open a new window in browser, please select 'Component Manager'. 4. In the right side window, please click on 'Advanced component manager' 5. We can see all the enabled and disabled features. The main problem for this error is folders_g is not enabled and Framework folders might have enabled. But for creating a connection with webcenter portal framework or with webcenter spaces, we need folders_g, then only we will get Contribution folder. 6. come to the enabled feature session, select Framework folders and disable it. 7. Come to the disabled feature session, select folders_g in the list and enable it. 8. Restart the Webcenter content node. 9. Login into webcenter content system, go to 'Browse Content' menu. If we are able to see 'Contribution Folder' the problem is solved. ( Avoid dubious sentences ) We can configure webcenter content with Webcenter portal framework or with webcenter spaces.

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  • Great Example of Community How-To Doc

    - by ultan o'broin
    Always on the lookout for examples of community doc, and here's a great one: Chet Justice (@oraclenerd) just launched an eBook version (PDF actually) of John Piwowar's (@jpiwowar) very popular multi-part E-Business Suite Installation Guide. You can obtain it using the PayPal buttons here. All in a good cause too. Creation of how-to information like this for functional or technical tasks, along with working examples about post-install steps, configurations and customizations, is what an applications community value-add is all about. Each community is different of course, an Adobe PhotoShop community might be more interested in templates. Great to see the needs of the community being met like this. If you have other examples you'd like to share, then find the comments.

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  • Example sites which use UCC certificates

    - by Brian
    Can anyone point me to a few sites that make use of a UCC (SAN) certificates? I tried to search for this but found a lot of information about UCC certficates without any examples. As a sanity check before buying/configuring a UCC certificate, I wish to do some basic testing to determine exactly how the certificate will look in different browsers. Yes, I realize I could just use makecert instead. I would rather just look at them in the wild.

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  • A good example project to 'prove' my skills [closed]

    - by David Archer
    I've been a commercial programmer for about 3 years now but all of my commercial work is based upon PHP (with Cake PHP, Wordpress and Wildfire) and ASP.Net (on C#, including MVC 3, Umbraco and Kentico) as well as plenty of HTML/CSS/jQuery examples to show. A future employer has asked me to show my Ruby on Rails potential. I've done Ruby on Rails before for fun, but nothing worthy of commercial showing. What I'd like to know, from a group of programmers, is what would be a good 'portfolio demo' piece for you? What have you seen in the past that impressed you? What are you looking for? For Ruby lead developers specifically, what sort of things are you looking to see in the code? Cheers!

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  • dependency injection example project suggestion

    - by TokenMacGuy
    I'm exploring dependency injection and trying to make the exercise as pythonic as possible; existing dependency injection frameworks seem very java-like. I've made some pretty good progress building my own framework, but I could really use a model project to validate the framework against. An ideal suggestion would be something that is hard without dependency injection, but is otherwise conceptually trivial.

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  • Real-world SignalR example, ditching ghetto long polling

    - by Jeff
    One of the highlights of BUILD last week was the announcement that SignalR, a framework for real-time client to server (or cloud, if you will) communication, would be a real supported thing now with the weight of Microsoft behind it. Love the open source flava! If you aren’t familiar with SignalR, watch this BUILD session with PM Damian Edwards and dev David Fowler. Go ahead, I’ll wait. You’ll be in a happy place within the first ten minutes. If you skip to the end, you’ll see that they plan to ship this as a real first version by the end of the year. Insert slow clap here. Writing a few lines of code to move around a box from one browser to the next is a way cool demo, but how about something real-world? When learning new things, I find it difficult to be abstract, and I like real stuff. So I thought about what was in my tool box and the decided to port my crappy long-polling “there are new posts” feature of POP Forums to use SignalR. A few versions back, I added a feature where a button would light up while you were pecking out a reply if someone else made a post in the interim. It kind of saves you from that awkward moment where someone else posts some snark before you. While I was proud of the feature, I hated the implementation. When you clicked the reply button, it started polling an MVC URL asking if the last post you had matched the last one the server, and it did it every second and a half until you either replied or the server told you there was a new post, at which point it would display that button. The code was not glam: // in the reply setup PopForums.replyInterval = setInterval("PopForums.pollForNewPosts(" + topicID + ")", 1500); // called from the reply setup and the handler that fetches more posts PopForums.pollForNewPosts = function (topicID) { $.ajax({ url: PopForums.areaPath + "/Forum/IsLastPostInTopic/" + topicID, type: "GET", dataType: "text", data: "lastPostID=" + PopForums.currentTopicState.lastVisiblePost, success: function (result) { var lastPostLoaded = result.toLowerCase() == "true"; if (lastPostLoaded) { $("#MorePostsBeforeReplyButton").css("visibility", "hidden"); } else { $("#MorePostsBeforeReplyButton").css("visibility", "visible"); clearInterval(PopForums.replyInterval); } }, error: function () { } }); }; What’s going on here is the creation of an interval timer to keep calling the server and bugging it about new posts, and setting the visibility of a button appropriately. It looks like this if you’re monitoring requests in FireBug: Gross. The SignalR approach was to call a message broker when a reply was made, and have that broker call back to the listening clients, via a SingalR hub, to let them know about the new post. It seemed weird at first, but the server-side hub’s only method is to add the caller to a group, so new post notifications only go to callers viewing the topic where a new post was made. Beyond that, it’s important to remember that the hub is also the means to calling methods at the client end. Starting at the server side, here’s the hub: using Microsoft.AspNet.SignalR.Hubs; namespace PopForums.Messaging { public class Topics : Hub { public void ListenTo(int topicID) { Groups.Add(Context.ConnectionId, topicID.ToString()); } } } Have I mentioned how awesomely not complicated this is? The hub acts as the channel between the server and the client, and you’ll see how JavaScript calls the above method in a moment. Next, the broker class and its associated interface: using Microsoft.AspNet.SignalR; using Topic = PopForums.Models.Topic; namespace PopForums.Messaging { public interface IBroker { void NotifyNewPosts(Topic topic, int lasPostID); } public class Broker : IBroker { public void NotifyNewPosts(Topic topic, int lasPostID) { var context = GlobalHost.ConnectionManager.GetHubContext<Topics>(); context.Clients.Group(topic.TopicID.ToString()).notifyNewPosts(lasPostID); } } } The NotifyNewPosts method uses the static GlobalHost.ConnectionManager.GetHubContext<Topics>() method to get a reference to the hub, and then makes a call to clients in the group matched by the topic ID. It’s calling the notifyNewPosts method on the client. The TopicService class, which handles the reply data from the MVC controller, has an instance of the broker new’d up by dependency injection, so it took literally one line of code in the reply action method to get things moving. _broker.NotifyNewPosts(topic, post.PostID); The JavaScript side of things wasn’t much harder. When you click the reply button (or quote button), the reply window opens up and fires up a connection to the hub: var hub = $.connection.topics; hub.client.notifyNewPosts = function (lastPostID) { PopForums.setReplyMorePosts(lastPostID); }; $.connection.hub.start().done(function () { hub.server.listenTo(topicID); }); The important part to look at here is the creation of the notifyNewPosts function. That’s the method that is called from the server in the Broker class above. Conversely, once the connection is done, the script calls the listenTo method on the server, letting it know that this particular connection is listening for new posts on this specific topic ID. This whole experiment enables a lot of ideas that would make the forum more Facebook-like, letting you know when stuff is going on around you.

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