EMC CX3-10c Fault Condition won;t clear
- by ITGuy24
We have an old CX3-10c from Dell that had both Standby Power Supplies (SPS) fail. This obviously caused a fault on the system and disabled the cache. We have replaced the SPS's and they test fine as do all other components. Problem is there is still a fault on the "Enclosure SPE [SPE3]" despite all the component in the enclosure showing as good.
I was on the line with Dell Gold support for 3 hours yesterday, they have had me restart the SPs multiple times, as well as reseat the power supplies, even shutdown the system completely and power it back on. All to no avail. Fault remains and cache cannot be re-enabled so long as the Fault is present.
Any suggestions on clearing this erroneous fault?