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  • UKOUG Application Server & Middleware SIG Meeting

    - by JuergenKress
    Date: Wednesday 10th Oct 2012 Time: 09:00 - 16:00 Location: Reading Venue: Oracle, Thames Valley Park, Reading Agenda: 09:00 Registration and Coffee 10:00 Welcome Application Server & Middleware Committee 10:10 Oracle Support Updates Nick Pounder, Oracle Customer Services 10:30 OpenWorld 2012 - News Round-up for Middleware Admins Simon Haslam, Veriton Limited 11:00 Coffee break 11:20 Oracle Single-Sign on to Oracle Access Manager Migration Rob Otto, Oracle Consulting Services UK 12:05 Supporting Fusion Middleware through First Failure Capture (theory) Greg Cook, Oracle 12:50 Lunch and Network 13:35 Deputy Chair Elections UKOUG 13:45 Supporting Fusion Middleware through First Failure Capture (demos) Greg Cook, Oracle 14:15 Networking session including tea/coffee 14:45 Real Life WebLogic Performance Tuning: Tales and Techniques from the Field Steve Millidge, C2B2 Consulting Limited 15:30 WLST: WebLogic's Swiss Army Knife Simon Haslam, Veriton Limited 15:45 AOB and Close For details please visit the registration page. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: UK user group,Simon Haslam,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • SQLAuthority News Meeting with Allen Bailochan Tuladhar An Unlimited Experience

    Allen TuladharI recently came back from my 9-day trip in Nepal and I must say that this is one of the best trips I had in my lifetime. Allen Bailochan Tuladhar is a wonderful person and an extreme enthusiast for Microsoft Technology. Allen is the Chief Executive Officer of Unlimited Technologies Pvt Ltd., Country Manager [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • International Association for Software Architects (IASA) SE Florida Chapter Inaugural Meeting - 12/6/2010

    - by Sam Abraham
    On Monday 12/6/2010, Florida witnessed the inauguration of the state’s first official chapter of the International Association for Software Architects (IASA). Present were Ms. Damaris Bode, Global IASA Chapter Director and Mr. Uday Batt, President of the Indian Chapter.   Ms. Bode spoke to us about the various benefits IASA offers to its members as well as the various available education courses and certification tracks. Mr. Batt kindly shared with us his experience in establishing and growing the Indian Chapter.   Mr. Rainer Habermann, President of the IASA South East Florida Chapter outlined his vision for the upcoming year and invited all members to take an active role while Mr. Dave Noderer, the chapter’s vice president shared the history and events that took place leading to the final inauguration.   Founding chapter board members are: -Rainer Habermann, President -Dave Noderer, Vice President -Ray Almonte, Treasurer -Quent Hershleman, Director of the Board of Directors. -Sam Abraham (Me), Secretary   Chapter meetings will be taking place at the Microsoft Ft Lauderdale office. For more information on IASA please visit http://www.iasahome.org. For more information about the SE Florida Chapter please visit http://www.iasaglobal.org/iasa/South_East_Florida.asp?SnID=1049126809 Event photos can be found on Facebook: http://www.facebook.com/album.php?aid=19508&id=100001532507436#!/album.php?aid=19508&id=100001532507436   --Sam Abraham

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  • Last Night's Phoenix Silverlight UserGroup Meeting -- thanks!

    - by Dave Campbell
    14 of us gathered last night for a great presentation. As advertised, Les Brown of Sogeti came out to talk to us about the 4.0 enhancements, and brought along a new graduate and fellow-worker Chris Ross (Congratulations on your degree, again). Good discussion about MEF and Les' approach to using it, all of which is available on CodePlex along with other fun things Les has done, for example: FileUpload Control, FlipPanel, Animation Extensions, etc., and also his CodeCamp material. As it turned out I only had one give-away with me, but that was worth probably close to everything I've given away so far: a Telerik Ultimate License graciously provided by Telerik: I also have a Sitefinity license to use on our site from Telerik, but I've been jammed up and haven't had the time to devote to getting it cooking. I included Les and Chris in my spreadsheet for randomly selecting swag awardees, and Chris ended up the winner... Being a presenter, a new graduate, and new job, I thought it was appropriate. Let's not forget our host, Interface Technical Training for taking the burden of providing a facility for us off my agenda. I've been to User Group meetings in many places, but the ITT facilities are the best, so thanks! Also thanks to everyone that came out... we had some new people and some regulars. I have a speaker for August but not July, so if you have something to present, send me an email. Thanks!

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  • March 24 VTSQL Meeting: BI with SQL Server guru Rushabh Mehta

    When: March 24th, 6PM Where: Competitive Computing, Colchester Vermont (www.competitive.com) From Zero to BI in 10 Minutes or less By Rushabh Mehta Finally a technology that the Information Worker can use to take raw data and turn it into valuable information in a matter of minutes from the comfort of their own desktop! In this very exciting and interactive session full of exciting demos, we will walk you through taking raw information from a variety of sources and building a powerful analytical...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Frederick .NET User Group March Meeting

    - by John Blumenauer
    FredNUG is pleased to announce that we have an excellent speaker lined up for March.  On March 16th, we’ll start with pizza and social networking at 6:30 PM.  Then, starting at 7 PM, Roberto Hernandez will present “Ramp up on ASP.NET MVC2!” The scheduled agenda is:   6:30 PM - 7:00 PM - Pizza/Social Networking/Announcements 7:00 PM - 8:30 PM - Main Topic: Ramp up on ASP.NET MVC2! with Roberto Hernandez  Main Topic Description:  Learn about the new features in the ASP.NET MVC2 Beta release. Learn how Areas, Templates, Validation, Model Metadata, and Strongly typed URL Helpers will improve the development experience on the ASP.NET MVC stack. Speaker Bio: Roberto Hernandez is currently a senior consultant for Excella Consulting, who has been designing and writing software using Microsoft technology for the past the 10 years. Originally from the Dominican Republic, Roberto is one of the founders of the NetaWeb community, the leading .NET developers community in the region. You can read more about Roberto at his blog at http://www.overridethis.com.            8:30 PM - 8:45 PM – RAFFLE! Please join us and get involved in our .NET developers community!

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  • Webinar: Meeting Customer Expectations in the New Age of Retail

    - by Sanjeev Sharma
    Webcast Date: Thursday, November 8, 2012 Time: 10am PT/ 1pm ET The retail market has expanded into the online, mobile, and social worlds. But the key to success hasn’t changed since the days of traditional, brick-and-mortar business. It’s still about service. A successful retailer today in omni-channel customer engagement must be able to deliver quality service that meets customer expectations. For many retailers, Oracle Web commerce applications help them achieve that success, allowing them to market, interact, and transact across multiple channels in a predictable, consistent, and personalized manner. Join us for this Webcast, and learn what Oracle applications can do for your business. In this session, we will discuss: The significance and dimensions of modern omni-channel customer experience The Oracle Commerce platform Real-world examples of business value derived by running customer-facing applications on Oracle Engineered Systems Register today Speakers: Sanjeev Sharma Principal Product Director, Oracle Exalogic, Oracle Kelly Goetsch Senior Principal Product Manager, Oracle Commerce, Oracle Dan Conway Senior Product Manager, Oracle Retail, Oracle

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  • How to show declined meeting on Outlook calendar

    - by msorens
    I declined a recurring meeting invitation in Outlook 2007 to let the organizer know I am unable to attend, which will be true most of the time. But there will be rare occasions when I could attend so I would like to have this declined meeting show up on my calendar. Currently, it is sitting in my Deleted Items folder and I find no way to move/copy/transfer it to the calendar. Also, contrary to this post -- I do not even see an option to redo my accept/decline choice.

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  • SQL Server overload in London in June

    - by simonsabin
    After the awesome SQLSocial last night in London we are just about to announce another event next week but in the mean time Paul and Kimberly are doing an Immersion event by Heathrow and have said anyone can come along on the Tuesday or Wednesday nights. If you want to pop along register quick before the space fills up. The event is being held at the Renaissance London Heathrow Hotel .  21 June 2011: Tuesday evening SQL Sentry will present: Tips for Query Tuning with SQL Sentry Plan Explorer...(read more)

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  • Bay Area Coherence Special Interest Group Next Meeting July 21, 2011

    - by csoto
    Date: Thursday, July 21, 2011 Time: 4:30pm - 8:15pm ET (note that Parking at 475 Sansome Closes at 8:30pm) Where: Oracle Office, 475 Sansome Street, San Francisco, CA Google Map We will be providing snacks and beverages. Register! - Registration is required for building security. Presentation Line Up:? 5:10pm - Batch Processing Using Coherence in Oracle Group Policy Administration - Paul Cleary, Oracle Oracle Insurance Policy Administration (OIPA) is a flexible, rules-based policy administration solution that provides full record keeping for all policy lifecycle transactions. One component of OIPA is Cycle processing, which is the batch processing of pending insurance transactions. This presentation introduces OIPA and Cycle processing, describing the unique challenges of processing a high volume of transactions within strict time windows. It then reviews how OIPA uses Oracle Coherence and the Processing Pattern to meet these challenges, describing implementation specifics that highlight the simplicity and robustness of the Processing Pattern. 6:10pm - Secure, Optimize, and Load Balance Coherence with F5 - Chris Akker, F5 F5 Networks, Inc., the global leader in Application Delivery Networking, helps the world’s largest enterprises and service providers realize the full value of virtualization, cloud computing, and on-demand IT. Recently, F5 and Oracle partnered to deliver a novel solution that integrates Oracle Coherence 3.7 with F5 BIG-IP Local Traffic Manager (LTM). This session will introduce F5 and how you can leverage BIG-IP LTM to secure, optimize, and load balance application traffic generated from Coherence*Extend clients across any number of servers in a cluster and to hardware-accelerate CPU-intensive SSL encryption. 7:10pm - Using Oracle Coherence to Enable Database Partitioning and DC Level Fault Tolerance - Alexei Ragozin, Independent Consultant and Brian Oliver, Oracle Partitioning is a very powerful technique for scaling database centric applications. One tricky part of partitioned architecture is routing of requests to the right database. The routing layer (routing table) should know the right database instance for each attribute which may be used for routing (e.g. account id, login, email, etc): it should be fast, it should fault tolerant and it should scale. All the above makes Oracle Coherence a natural choice for implementing such routing tables in partitioned architectures. This presentation will cover synchronization of the grid with multiple databases, conflict resolution, cross cluster replication and other aspects related to implementing robust partitioned architecture. Additional Info:?? - Download Past Presentations: The presentations from the previous meetings of the BACSIG are available for download here. Click on the presentation titles to download the PDF files. - Join the Coherence online community on our Oracle Coherence Users Group on LinkedIn. - Contact BACSIG with any comments, questions, presentation proposals and content suggestions.

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  • Vermont.NET Meeting Monday April 12th Our Own Visual Studio 2010 Launch

    RSVP http://vtdotnet.eventbrite.com/ The Official Visual Studio 2010 Launch is April 12th in Las Vegas The UnOfficial Visual Studio Launch is April 12th in Burlington! Vermont.NET April Meeting_____________________________ Where: G.E. Healthcare in South Burlington When: Monday April 12th, 6-8:30pm Speakers: Various Members of the Vermont .NET Community Topic: These are a Few of Our Favorite Things in VS2010 and .NET 4.0 While Visual Studio 2010 officially launches *today* (April 12th),...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • February 2011 Chicago Information Technology Architects Group Meeting

    - by Tim Murphy
    We are back! After the holidays and a false start in January we are ready to get 2011 rolling.  We are going to kick things off with Chris Geraghty giving us an overview of Enterpirse Architecture.  He will be covering EA methods, its role in technology and business change as well as a number of tips for implementing EA. We are looking at mobile architectures for a future topic.  If there are any topics you would like to see or would like to present feel free to contact me. Please join us by registering at the link below. http://citag.eventbrite.com del.icio.us Tags: CITAG,Chicago Information Technology Architects Group,Enterpirse Architecture,Chris Geraghty

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  • October 2012 Chicago IT Architects Group Meeting Recap

    - by Tim Murphy
    It seemed very ironic that the day we have a presentation on the architecture of building applications for Windows 8 the Surface tablet is opened for pre-order.  Tom Benton started the evening enlightening the attendees on the user experience for those who had not seen it yet.  He even passed around his table from last year’s Build conference for everyone to play with.  This was followed with a tour of the capabilities and structures that make up a Windows Store App on Windows 8.  Taking it to its conclusion, he rounded out the discussion by covering the certification and deployment process. As usual it was great to see a lot of familiar faces last night.  We are always looking for more people to join in our discussions.  Stay tuned here for announcements up upcoming meetings and topics.  Also, if you have a topic you would like to present or see presented feel free to contact me through this blog. del.icio.us Tags: Chicago Information Technology Architects Group,CITAG,Winodws 8,Windows Store,Tom Benton

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  • Find meeting point of 2 objects in 2D, knowing (constant) speed and slope

    - by Axonn
    I have a gun which fires a projectile which has to hit an enemy. The problem is that the gun has to be automatic, i.e. - choose the angle in which it has to shoot so that the projectile hits the enemy dead in the center. It's been a looooong time since school, and my physics skills are a bit rusty, but they're there. I've been thinking to somehow apply the v = d/t formula to find the time needed for the projectile or enemy to reach a certain point. But the problem is that I can't find the common point for both the projectile and enemy. Yes, I can find a certain point for the projectile, and another for the enemy, but I would need lots of tries to find where the point coincides, which is stupid. There has to be a way to link them together but I can't figure it out. I prepared some drawings and samples: A simple version of my Flash game, dumbed down to the basics, just some shapes: http://axonnsd.org/W/P001/MathSandBox.swf - click the mouse anywhere to fire a projectile. Or, here is an image which describes my problem: So... who has any ideas about how to find x3/y3 - thus leading me to find the angle in which the weapon has to tilt in order to fire a projectile to meet the enemy? EDIT I think it would be clearer if I also mention that I know: the speed of both Enemy and Projectile and the Enemy travels on a straight vertical line.

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  • Java Animation Memory Overload [on hold]

    - by user2425429
    I need a way to reduce the memory usage of these programs while keeping the functionality. Every time I add 50 milliseconds or so to the set&display loop in AnimationTest1, it throws an out of memory error. Here is the code I have now: import java.awt.DisplayMode; import java.awt.Graphics; import java.awt.Graphics2D; import java.awt.Image; import java.awt.Polygon; import java.util.ArrayList; import java.util.List; import java.util.concurrent.Executor; import java.util.concurrent.Executors; import javax.swing.ImageIcon; public class AnimationTest1 { public static void main(String args[]) { AnimationTest1 test = new AnimationTest1(); test.run(); } private static final DisplayMode POSSIBLE_MODES[] = { new DisplayMode(800, 600, 32, 0), new DisplayMode(800, 600, 24, 0), new DisplayMode(800, 600, 16, 0), new DisplayMode(640, 480, 32, 0), new DisplayMode(640, 480, 24, 0), new DisplayMode(640, 480, 16, 0) }; private static final long DEMO_TIME = 4000; private ScreenManager screen; private Image bgImage; private Animation anim; public void loadImages() { // create animation List<Polygon> polygons=new ArrayList(); int[] x=new int[]{20,4,4,20,40,56,56,40}; int[] y=new int[]{20,32,40,44,44,40,32,20}; polygons.add(new Polygon(x,y,8)); anim = new Animation(); //# of frames long startTime = System.currentTimeMillis(); long currTimer = startTime; long elapsedTime = 0; boolean animated = false; Graphics2D g = screen.getGraphics(); int width=200; int height=200; //set&display loop while (currTimer - startTime < DEMO_TIME*2) { //draw the polygons if(!animated){ for(int j=0; j<polygons.size();j++){ for(int pos=0; pos<polygons.get(j).npoints; pos++){ polygons.get(j).xpoints[pos]+=1; } } anim.setNewPolyFrame(polygons , width , height , 64); } else{ // update animation anim.update(elapsedTime); draw(g); g.dispose(); screen.update(); try{ Thread.sleep(20); } catch(InterruptedException ie){} } if(currTimer - startTime == DEMO_TIME) animated=true; elapsedTime = System.currentTimeMillis() - currTimer; currTimer += elapsedTime; } } public void run() { screen = new ScreenManager(); try { DisplayMode displayMode = screen.findFirstCompatibleMode(POSSIBLE_MODES); screen.setFullScreen(displayMode); loadImages(); } finally { screen.restoreScreen(); } } public void draw(Graphics g) { // draw background g.drawImage(bgImage, 0, 0, null); // draw image g.drawImage(anim.getImage(), 0, 0, null); } } ScreenManager: import java.awt.Color; import java.awt.DisplayMode; import java.awt.Graphics; import java.awt.Graphics2D; import java.awt.GraphicsConfiguration; import java.awt.GraphicsDevice; import java.awt.GraphicsEnvironment; import java.awt.Toolkit; import java.awt.Window; import java.awt.event.KeyListener; import java.awt.event.MouseListener; import java.awt.image.BufferStrategy; import java.awt.image.BufferedImage; import javax.swing.JFrame; import javax.swing.JPanel; public class ScreenManager extends JPanel { private GraphicsDevice device; /** Creates a new ScreenManager object. */ public ScreenManager() { GraphicsEnvironment environment=GraphicsEnvironment.getLocalGraphicsEnvironment(); device = environment.getDefaultScreenDevice(); setBackground(Color.white); } /** Returns a list of compatible display modes for the default device on the system. */ public DisplayMode[] getCompatibleDisplayModes() { return device.getDisplayModes(); } /** Returns the first compatible mode in a list of modes. Returns null if no modes are compatible. */ public DisplayMode findFirstCompatibleMode( DisplayMode modes[]) { DisplayMode goodModes[] = device.getDisplayModes(); for (int i = 0; i < modes.length; i++) { for (int j = 0; j < goodModes.length; j++) { if (displayModesMatch(modes[i], goodModes[j])) { return modes[i]; } } } return null; } /** Returns the current display mode. */ public DisplayMode getCurrentDisplayMode() { return device.getDisplayMode(); } /** Determines if two display modes "match". Two display modes match if they have the same resolution, bit depth, and refresh rate. The bit depth is ignored if one of the modes has a bit depth of DisplayMode.BIT_DEPTH_MULTI. Likewise, the refresh rate is ignored if one of the modes has a refresh rate of DisplayMode.REFRESH_RATE_UNKNOWN. */ public boolean displayModesMatch(DisplayMode mode1, DisplayMode mode2) { if (mode1.getWidth() != mode2.getWidth() || mode1.getHeight() != mode2.getHeight()) { return false; } if (mode1.getBitDepth() != DisplayMode.BIT_DEPTH_MULTI && mode2.getBitDepth() != DisplayMode.BIT_DEPTH_MULTI && mode1.getBitDepth() != mode2.getBitDepth()) { return false; } if (mode1.getRefreshRate() != DisplayMode.REFRESH_RATE_UNKNOWN && mode2.getRefreshRate() != DisplayMode.REFRESH_RATE_UNKNOWN && mode1.getRefreshRate() != mode2.getRefreshRate()) { return false; } return true; } /** Enters full screen mode and changes the display mode. If the specified display mode is null or not compatible with this device, or if the display mode cannot be changed on this system, the current display mode is used. <p> The display uses a BufferStrategy with 2 buffers. */ public void setFullScreen(DisplayMode displayMode) { JFrame frame = new JFrame(); frame.setUndecorated(true); frame.setIgnoreRepaint(true); frame.setResizable(true); device.setFullScreenWindow(frame); if (displayMode != null && device.isDisplayChangeSupported()) { try { device.setDisplayMode(displayMode); } catch (IllegalArgumentException ex) { } } frame.createBufferStrategy(2); Graphics g=frame.getGraphics(); g.setColor(Color.white); g.drawRect(0, 0, frame.WIDTH, frame.HEIGHT); frame.paintAll(g); g.setColor(Color.black); g.dispose(); } /** Gets the graphics context for the display. The ScreenManager uses double buffering, so applications must call update() to show any graphics drawn. <p> The application must dispose of the graphics object. */ public Graphics2D getGraphics() { Window window = device.getFullScreenWindow(); if (window != null) { BufferStrategy strategy = window.getBufferStrategy(); return (Graphics2D)strategy.getDrawGraphics(); } else { return null; } } /** Updates the display. */ public void update() { Window window = device.getFullScreenWindow(); if (window != null) { BufferStrategy strategy = window.getBufferStrategy(); if (!strategy.contentsLost()) { strategy.show(); } } // Sync the display on some systems. // (on Linux, this fixes event queue problems) Toolkit.getDefaultToolkit().sync(); } /** Returns the window currently used in full screen mode. Returns null if the device is not in full screen mode. */ public Window getFullScreenWindow() { return device.getFullScreenWindow(); } /** Returns the width of the window currently used in full screen mode. Returns 0 if the device is not in full screen mode. */ public int getWidth() { Window window = device.getFullScreenWindow(); if (window != null) { return window.getWidth(); } else { return 0; } } /** Returns the height of the window currently used in full screen mode. Returns 0 if the device is not in full screen mode. */ public int getHeight() { Window window = device.getFullScreenWindow(); if (window != null) { return window.getHeight(); } else { return 0; } } /** Restores the screen's display mode. */ public void restoreScreen() { Window window = device.getFullScreenWindow(); if (window != null) { window.dispose(); } device.setFullScreenWindow(null); } /** Creates an image compatible with the current display. */ public BufferedImage createCompatibleImage(int w, int h, int transparency) { Window window = device.getFullScreenWindow(); if (window != null) { GraphicsConfiguration gc = window.getGraphicsConfiguration(); return gc.createCompatibleImage(w, h, transparency); } return null; } } Animation: import java.awt.Color; import java.awt.Graphics; import java.awt.Graphics2D; import java.awt.Image; import java.awt.Polygon; import java.awt.image.BufferedImage; import java.util.ArrayList; import java.util.List; /** The Animation class manages a series of images (frames) and the amount of time to display each frame. */ public class Animation { private ArrayList frames; private int currFrameIndex; private long animTime; private long totalDuration; /** Creates a new, empty Animation. */ public Animation() { frames = new ArrayList(); totalDuration = 0; start(); } /** Adds an image to the animation with the specified duration (time to display the image). */ public synchronized void addFrame(BufferedImage image, long duration){ ScreenManager s = new ScreenManager(); totalDuration += duration; frames.add(new AnimFrame(image, totalDuration)); } /** Starts the animation over from the beginning. */ public synchronized void start() { animTime = 0; currFrameIndex = 0; } /** Updates the animation's current image (frame), if necessary. */ public synchronized void update(long elapsedTime) { if (frames.size() >= 1) { animTime += elapsedTime; /*if (animTime >= totalDuration) { animTime = animTime % totalDuration; currFrameIndex = 0; }*/ while (animTime > getFrame(0).endTime) { frames.remove(0); } } } /** Gets the Animation's current image. Returns null if this animation has no images. */ public synchronized Image getImage() { if (frames.size() > 0&&!(currFrameIndex>=frames.size())) { return getFrame(currFrameIndex).image; } else{ System.out.println("There are no frames!"); System.exit(0); } return null; } private AnimFrame getFrame(int i) { return (AnimFrame)frames.get(i); } private class AnimFrame { Image image; long endTime; public AnimFrame(Image image, long endTime) { this.image = image; this.endTime = endTime; } } public void setNewPolyFrame(List<Polygon> polys,int imagewidth,int imageheight,int time){ BufferedImage image=new BufferedImage(imagewidth, imageheight, 1); Graphics g=image.getGraphics(); for(int i=0;i<polys.size();i++){ g.drawPolygon(polys.get(i)); } addFrame(image,time); g.dispose(); } }

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • November 2012 Chicago IT Architects Group Meeting Announcement

    - by Tim Murphy
    The year is quickly coming to an end.  This is the most exciting part of the year with technology manufacturers in overdrive trying to release as many products for Christmas as possible.  Our group is trying to do our part to bring order to the madness with one last presentation for the year.  Norman Murrin will be speaking on November 20th on Adopting Agile Processes in the Enterprise.  Be sure to join us by registering at the link below. Register del.icio.us Tags: Chicago Information Technology Architects Group,CITAG,Agile,Architecture

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  • Feedback on meeting of the MSCC - 20.07.2013

    Impression of our meetup on 20.07.2013 Low quantity but high quality! Meetup summary: Quick introduction to ?MSCC? and interesting topics in general, especially for freshman from/at university. It also seems that the open concept of OUYA (Android-based gaming console) got some attention and hopefully new fans. More info is available online: http://www.ouya.tv/ Design contest The design contest is still going on... There's currently only one submission. Come on, you web & graphic designers in Mauritius - SHOW YOUR WORKAny draft will be published over here: MSCC Design Contest - https://www.facebook.com/media/set/?set=a.200036533488751.1073741829.181737551985316&type=3 Goodies give-away And the first 2 one-month subscriptions for Pluralsight have been well received by attendees, too. Unfortunately, we didn't have any free WiFi at Talking Drums - so, we might have to consider another location for the next meetup. Change of schedule As we spoke about the advantages of gathering during the weekend, we worked out a schedule that could be applied to future meetups of the MSCC. I'm going to address this tomorrow during our regular meetings on Wednesday to see about the response of other members, too.

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  • How is method group overload resolution different to method call overload resolution?

    - by thecoop
    The following code doesn't compile (error CS0123: No overload for 'System.Convert.ToString(object)' matches delegate 'System.Converter<T,string>'): class A<T> { void Method(T obj) { Converter<T, string> toString = Convert.ToString; } } however, this does: class A<T> { void Method(T obj) { Converter<T, string> toString = o => Convert.ToString(o); } } intellisense gives o as a T, and the Convert.ToString call as using Convert.ToString(object). In c# 3.5, delegates can be created from co/contra-variant methods, so the ToString(object) method can be used as a Converter<T, string>, as T is always guarenteed to be an object. So, the first example (method group overload resolution) should be finding the only applicable method string Convert.ToString(object o), the same as the method call overload resolution. Why is the method group & method call overload resolution producing different results?

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  • LYNC 2010 Dial-In in Meeting DTMF issue

    - by user140116
    We are facing an issue in the LYNC2010 dial-in to a meeting. We redirect an Asterisk number to LYNC, whitch connects successfully in the dial-in plan of LYNC. After calling from external network to the given number, we hear LYNC aswering and prompting us to enter the PIN and afterwards the hash key. I should mention that all other dials to LYNC from Asterisk and vise versa are routed successfully. Also all DTMF we send to Asterisk from the phone (IVR, Extension, PIN etc) are routed also fine Afterwards we press the appropriate pin folowed by the hash keyand we get 'Sorry I can't find meeting with that number' Some pros mentioned that it might be dtmfmode=RFC2833 or dtmfmode=auto in Asterisk (All checked and tried). Some pros mentioned, that there is a problem in geeral in LYNC and DTMF (even with Cisco Call Manager). Some other pros mentioned that chack box 'Enable refer support' in Voice Routinh\Trunk Configuration' in LYNC has to be unchecked (Also tested). The problem stil remains and there is no way to enter a meeting room by dial-in. ANY idea would be appreciated!!!!!!!!

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  • Users getting 'flooded' with not read notifications (NRNs) for old emails and meeting requests

    - by Exile
    I'm being placed under quite a lot of pressure from senior management over a relatively trivial issue. Basically the vast majority of users are complaining that they receive not read notifications (NRNs) for old emails and meeting requests in large numbers multiple times a day. I know something strange is happening because some are delivered at silly times in the morning (i.e 3AM or 4AM). The problem I have is that these some of these NRNs are from meeting requests and messages that are 120 days old, so some users have deleted the original message so I don’t actually know if the NRN is from an email or meeting request. This is typical of what users receive as a NRN: From: Sender Sent: 23 March 2012 04:16 To: Recepient Subject: Not read: Accepted: Status update Your message To: Sender Subject: Accepted: Status update Sent: Wednesday, November 23, 2011 8:59:00 AM (UTC) Dublin, Edinburgh, Lisbon, London was deleted without being read on Friday, March 23, 2012 4:15:32 AM (UTC) Dublin, Edinburgh, Lisbon, London. ... From: Sender Sent: 18 March 2012 01:13 To: Recepient Subject: Not read: Gold delivery - Sourcing module Your message To: Sender Subject: Gold delivery - Sourcing module Sent: Friday, November 18, 2011 9:37:58 AM (UTC) Dublin, Edinburgh, Lisbon, London was deleted without being read on Sunday, March 18, 2012 1:12:37 AM (UTC) Dublin, Edinburgh, Lisbon, London. I have done a search and found the following: http://support.microsoft.com/kb/2544246 http://support.microsoft.com/kb/2471964 But we already installed 'Update Rollup 6 for Exchange Server 2010 Service Pack 1' back in December, so I am not sure what we can do to fix this?

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  • Why overload true and false instead of defining bool operator?

    - by Joe Enos
    I've been reading about overloading true and false in C#, and I think I understand the basic difference between this and defining a bool operator. The example I see around is something like: public static bool operator true(Foo foo) { return (foo.PropA > 0); } public static bool operator false(Foo foo) { return (foo.PropA <= 0); } To me, this is the same as saying: public static implicit operator bool(Foo foo) { return (foo.PropA > 0); } The difference, as far as I can tell, is that by defining true and false separately, you can have an object that is both true and false, or neither true nor false: public static bool operator true(Foo foo) { return true; } public static bool operator false(Foo foo) { return true; } //or public static bool operator true(Foo foo) { return false; } public static bool operator false(Foo foo) { return false; } I'm sure there's a reason this is allowed, but I just can't think of what it is. To me, if you want an object to be able to be converted to true or false, a single bool operator makes the most sense. Can anyone give me a scenario where it makes sense to do it the other way? Thanks

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  • Virtualbox HTTP load testing, host CPU overload issues

    - by aschuler
    I'm doing HTTP load testing benchmarks (using Apache Benchmark and Siege) on a small Java EE 1.7.0 / Tomcat 7.0.26 application running on a Debian Squeeze 6.0.4 x64 virtualized with Virtualbox 4.1.8. The computer host is Ubuntu 11.10 x64. I've modified those parameters in the Tomcat server.xml : <Connector port="8080" protocol="HTTP/1.1" connectionTimeout="200000" redirectPort="8443" acceptCount="2000" maxThreads="150" minSpareThreads="50" /> The application executed on the server takes around 300ms. This app is running well until a certain amount of concurrent connections like those one : ab -n 500 -c 150 http://xx.xx.xx.xx:8080/myapp/ ab -n 1000 -c 50 http://xx.xx.xx.xx:8080/myapp/ siege -b -c 100 -r 20 http://xx.xx.xx.xx:8080/myapp/ A lot of socket connection timed out happens and this completly overload the host processor (but the CPU load inside the VM is normal). Doing an htop on the host, i can see that the Virtualbox processus is running under 300% CPU and never come down even after the load test is finished. (I've allocated 4 processors to the VM, if I allocate only one processor, CPU load goes under 100%). Restarting Tomcat don't do anything, i'm forced to restart the whole VM. I've tryed to launch those ab/siege commands locally on the VM and everything goes well. I first thought it was related to a linux network limit as explained here: Running some benchmarks using ab, and tomcat starts to really slow down So I've modified those TCP parameters : echo 15 > /proc/sys/net/ipv4/tcp_fin_timeout echo 30 > /proc/sys/net/ipv4/tcp_keepalive_intvl echo 1 > /proc/sys/net/ipv4/tcp_tw_recycle echo 1 > /proc/sys/net/ipv4/tcp_tw_reuse It seems to be better, but it continues to overload the host CPU and output socket connections time out at a certain amount of concurrent connections. I'm wondering if this is not related to how Virtualbox handles external concurrent connections.

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  • Cancel outlook meeting requests via MailMessage in C#

    - by BTmuney
    I'm creating an application using the ASP.NET MVC 1 framework in C#, where I have users that register for events. Upon registering, I create an outlook meeting request public string BuildMeetingRequest(DateTime start, DateTime end, string attendees, string organizer, string subject, string description, string UID, string location) { System.Text.StringBuilder sw = new System.Text.StringBuilder(); sw.AppendLine("BEGIN:VCALENDAR"); sw.AppendLine("VERSION:2.0"); sw.AppendLine("METHOD:REQUEST"); sw.AppendLine("BEGIN:VEVENT"); sw.AppendLine(attendees); sw.AppendLine("CLASS:PUBLIC"); sw.AppendLine(string.Format("CREATED:{0:yyyyMMddTHHmmssZ}", DateTime.UtcNow)); sw.AppendLine("DESCRIPTION:" + description); sw.AppendLine(string.Format("DTEND:{0:yyyyMMddTHHmmssZ}", end)); sw.AppendLine(string.Format("DTSTAMP:{0:yyyyMMddTHHmmssZ}", DateTime.UtcNow)); sw.AppendLine(string.Format("DTSTART:{0:yyyyMMddTHHmmssZ}", start)); sw.AppendLine("ORGANIZER;CN=\"NAME\":mailto:" + organizer); sw.AppendLine("SEQUENCE:0"); sw.AppendLine("UID:" + UID); sw.AppendLine("LOCATION:" + location); sw.AppendLine("SUMMARY;LANGUAGE=en-us:" + subject); sw.AppendLine("BEGIN:VALARM"); sw.AppendLine("TRIGGER:-PT720M"); sw.AppendLine("ACTION:DISPLAY"); sw.AppendLine("DESCRIPTION:Reminder"); sw.AppendLine("END:VALARM"); sw.AppendLine("END:VEVENT"); sw.AppendLine("END:VCALENDAR"); return sw.ToString(); } And once built, I use MailMessage, with an alternate view to send out the meeting request: meetingInfo = BuildMeetingRequest(start, end, attendees, organizer, subject, description, UID, location); System.Net.Mime.ContentType mimeType = new System.Net.Mime.ContentType("text/calendar; method=REQUEST"); AlternateView ICSview = AlternateView.CreateAlternateViewFromString(meetingInfo,mimeType); MailMessage message = new MailMessage(); message.To.Add(to); message.From = new MailAddress(from); message.AlternateViews.Add(ICSview); SmtpClient client = new SmtpClient(); client.Send(message); When users get the email in outlook, it shows up as a meeting request, as opposed to a normal email. This works well for sending out updates to the meeting request as well. The only problem that I am having is that I do not know the proper format for sending out a cancellation. I've attempted to examine some meeting request cancellations in text editors and can't seem to pinpoint the difference in the format between cancelling/creating. Any help on this is greatly appreciated.

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