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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • Roles of an SEO Expert in Website Promotion

    The steps to be taken by an SEO expert proves to be crucial in the promotion of a website. Determining the ways of increasing the rankings of a website is the primal responsibility of any expert dealing with SEO services. Your website lacks publicity if it is not promoted well enough even though the services offered are excellent. In order for you to offer the services provided by your organization, you need to explain about them first.

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  • Oracle Application in DMZ (Demilitarized Zone)

    - by PRajkumar
     Business Needs Large Organizations want to expose their Oracle Application services outside their private network (HTTP/HTTPS and SSL). Usually these exposures must exist to promote external communication. So they want to separate an external network from directly referencing an internal network   Business Challenges ·         Business does not want to compromise with security information ·         Business cannot expose internal domain or internal URL information   Business Solution DMZ is the solution of this problem. In Oracle application we can achieve this by following way –   ·         Oracle Application consists of fleet nodes (FND_NODES) so first decide which node have to expose to public ·         To expose the node to public use the profile “Node Trust Level” ·         Set node to Public/Private (Normal -> private, External -> public) ·         Set "Responsibility Trust Level" profile to decide whether to expose Application Responsibility to inside or outside firewall         Solution Features   ·         Exposed web services can be accessed by both internal and external users ·         Configurable and can be very easily rolled out ·         Internal network and business data is secured from outside traffic ·         Unauthorized access to internal network from outside is prohibited ·         No need for VPN and Secure FTP server   Benefits  ·       Large Organizations having Oracle Application can expose their web services like (HTTP/HTTPS and SSL) to the internet without compromise with security information and without exposing their internal domain   Possible Week Points  ·         If external firewall is compromised, then external application server is also compromised, exposing an attack on E-Business Suite database ·         There’s nothing to prevent internal users from attacking internal application server, also exposing an attack on E-Business Suite database   Reference Links  ·         https://blogs.oracle.com/manojmadhusoodanan/tags/dmz

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  • Chapter 3: JavaFX Primer3

    JavaFX Script blends declarative programming concepts with object orientation. This provides a highly productive, yet flexible and robust, foundation for applications. However, with this flexibility comes responsibility from the developer.

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  • How to avoid lawsuits for a website that could enable illegal actions by users?

    - by Richard DesLonde
    How do you avoid getting into trouble with the law or lawsuits for a website that could enable illegal or potentially harmful activity by its users. The only thing I can think of is to make the content wholly user-generated, and thereby I have no control or say or responsibility for what goes on there. As an example, a website that shows great ski and snowboarding locations...well people could get hurt, or ski and snowboard on land where they are tresspassing, etc. Thoughts?

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  • Web Writing Services - When It's Time to Pass the Ball

    When it comes to making our online marketing campaigns a success, most of us would be better off hiring a variety of web writing services to help. After all, while we've all seen (and envied) the one-man-act extraordinaire, there isn't too many of us who haven't been victim to the frazzled, pressure-cooker feeling of having sole responsibility for our companies' successes either. Besides, who in their right mind would put that kind of pressure on themselves when outsourcing to a web writing service can be just as profitable?

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  • Performance Tuning in the Age of Big Data

    Database Administrators must now deal with large volumes of data and new forms of high-speed data analysis. If your responsibility includes performance tuning, here are the areas to focus on that will become more and more important in the age of Big Data. Total DeploymentEnjoy easy release management for your .NET apps, services, and databases with Deployment Manager. Get your free Starter edition now

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  • Find slow network nodes between two data centers

    - by 2called-chaos
    I've got a problem with syncing big amount of data between two data centers. Both machines have got a gigabit connection and are not fully occupied but the fastest that I am able to get is something between 6 and 10 Mbit = not acceptable! Yesterday I made some traceroute which indicates huge load on a LEVEL3 router but the problem exists for weeks now and the high response time is gone (20ms instead of 300ms). How can I trace this to find the actual slow node? Thought about a traceroute with bigger packages but will this work? In addition this problem might not be related to one of our servers as there are much higher transmission rates to other servers or clients. Actually office = server is faster than server <= server! Any idea is appreciated ;) Update We actually use rsync over ssh to copy the files. As encryption tends to have more bottlenecks I tried a HTTP request but unfortunately it is just as slow. We have a SLA with one of the data centers. They said they already tried to change the routing because they say this is related to a cheap network where the traffic gets routed through. It is true that it will route through a "cheapnet" but only the other way around. Our direction goes through LEVEL3 and the other way goes through lambdanet (which they said is not a good network). If I got it right (I'm a network intermediate) they simulated a longer path to force routing through LEVEL3 and they announce LEVEL3 in the AS path. I basically want to know if they're right or they're just trying to abdicate their responsibility. The thing is that the problem exists in both directions (while different routes), so I think it is in the responsibility of our hoster. And honestly, I don't believe that there is a DC2DC connection which only can handle 600kb/s - 1,5 MB/s for weeks! The question is how to detect WHERE this bottleneck is

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  • Refactor This (Ugly Code)!

    - by Alois Kraus
    Ayende has put on his blog some ugly code to refactor. First and foremost it is nearly impossible to reason about other peoples code without knowing the driving forces behind the current code. It is certainly possible to make it much cleaner when potential sources of errors cannot happen in the first place due to good design. I can see what the intention of the code is but I do not know about every brittle detail if I am allowed to reorder things here and there to simplify things. So I decided to make it much simpler by identifying the different responsibilities of the methods and encapsulate it in different classes. The code we need to refactor seems to deal with a handler after a message has been sent to a message queue. The handler does complete the current transaction if there is any and does handle any errors happening there. If during the the completion of the transaction errors occur the transaction is at least disposed. We can enter the handler already in a faulty state where we try to deliver the complete event in any case and signal a failure event and try to resend the message again to the queue if it was not inside a transaction. All is decorated with many try/catch blocks, duplicated code and some state variables to route the program flow. It is hard to understand and difficult to reason about. In other words: This code is a mess and could be written by me if I was under pressure. Here comes to code we want to refactor:         private void HandleMessageCompletion(                                      Message message,                                      TransactionScope tx,                                      OpenedQueue messageQueue,                                      Exception exception,                                      Action<CurrentMessageInformation, Exception> messageCompleted,                                      Action<CurrentMessageInformation> beforeTransactionCommit)         {             var txDisposed = false;             if (exception == null)             {                 try                 {                     if (tx != null)                     {                         if (beforeTransactionCommit != null)                             beforeTransactionCommit(currentMessageInformation);                         tx.Complete();                         tx.Dispose();                         txDisposed = true;                     }                     try                     {                         if (messageCompleted != null)                             messageCompleted(currentMessageInformation, exception);                     }                     catch (Exception e)                     {                         Trace.TraceError("An error occured when raising the MessageCompleted event, the error will NOT affect the message processing"+ e);                     }                     return;                 }                 catch (Exception e)                 {                     Trace.TraceWarning("Failed to complete transaction, moving to error mode"+ e);                     exception = e;                 }             }             try             {                 if (txDisposed == false && tx != null)                 {                     Trace.TraceWarning("Disposing transaction in error mode");                     tx.Dispose();                 }             }             catch (Exception e)             {                 Trace.TraceWarning("Failed to dispose of transaction in error mode."+ e);             }             if (message == null)                 return;                 try             {                 if (messageCompleted != null)                     messageCompleted(currentMessageInformation, exception);             }             catch (Exception e)             {                 Trace.TraceError("An error occured when raising the MessageCompleted event, the error will NOT affect the message processing"+ e);             }               try             {                 var copy = MessageProcessingFailure;                 if (copy != null)                     copy(currentMessageInformation, exception);             }             catch (Exception moduleException)             {                 Trace.TraceError("Module failed to process message failure: " + exception.Message+                                              moduleException);             }               if (messageQueue.IsTransactional == false)// put the item back in the queue             {                 messageQueue.Send(message);             }         }     You can see quite some processing and handling going on there. Yes this looks like real world code one did put together to make things work and he does not trust his callbacks. I guess these are event handlers which are optional and the delegates were extracted from an event to call them back later when necessary.  Lets see what the author of this code did intend:          private void HandleMessageCompletion(             TransactionHandler transactionHandler,             MessageCompletionHandler handler,             CurrentMessageInformation messageInfo,             ErrorCollector errors             )         {               // commit current pending transaction             transactionHandler.CallHandlerAndCommit(messageInfo, errors);               // We have an error for a null message do not send completion event             if (messageInfo.CurrentMessage == null)                 return;               // Send completion event in any case regardless of errors             handler.OnMessageCompleted(messageInfo, errors);               // put message back if queue is not transactional             transactionHandler.ResendMessageOnError(messageInfo.CurrentMessage, errors);         }   I did not bother to write the intention here again since the code should be pretty self explaining by now. I have used comments to explain the still nontrivial procedure step by step revealing the real intention about all this complex program flow. The original complexity of the problem domain does not go away but by applying the techniques of SRP (Single Responsibility Principle) and some functional style but we can abstract the necessary complexity away in useful abstractions which make it much easier to reason about it. Since most of the method seems to deal with errors I thought it was a good idea to encapsulate the error state of our current message in an ErrorCollector object which stores all exceptions in a list along with a description what the error all was about in the exception itself. We can log it later or not depending on the log level or whatever. It is really just a simple list that encapsulates the current error state.          class ErrorCollector          {              List<Exception> _Errors = new List<Exception>();                public void Add(Exception ex, string description)              {                  ex.Data["Description"] = description;                  _Errors.Add(ex);              }                public Exception Last              {                  get                  {                      return _Errors.LastOrDefault();                  }              }                public bool HasError              {                  get                  {                      return _Errors.Count > 0;                  }              }          }   Since the error state is global we have two choices to store a reference in the other helper objects (TransactionHandler and MessageCompletionHandler)or pass it to the method calls when necessary. I did chose the latter one because a second argument does not hurt and makes it easier to reason about the overall state while the helper objects remain stateless and immutable which makes the helper objects much easier to understand and as a bonus thread safe as well. This does not mean that the stored member variables are stateless or thread safe as well but at least our helper classes are it. Most of the complexity is located the transaction handling I consider as a separate responsibility that I delegate to the TransactionHandler which does nothing if there is no transaction or Call the Before Commit Handler Commit Transaction Dispose Transaction if commit did throw In fact it has a second responsibility to resend the message if the transaction did fail. I did see a good fit there since it deals with transaction failures.          class TransactionHandler          {              TransactionScope _Tx;              Action<CurrentMessageInformation> _BeforeCommit;              OpenedQueue _MessageQueue;                public TransactionHandler(TransactionScope tx, Action<CurrentMessageInformation> beforeCommit, OpenedQueue messageQueue)              {                  _Tx = tx;                  _BeforeCommit = beforeCommit;                  _MessageQueue = messageQueue;              }                public void CallHandlerAndCommit(CurrentMessageInformation currentMessageInfo, ErrorCollector errors)              {                  if (_Tx != null && !errors.HasError)                  {                      try                      {                          if (_BeforeCommit != null)                          {                              _BeforeCommit(currentMessageInfo);                          }                            _Tx.Complete();                          _Tx.Dispose();                      }                      catch (Exception ex)                      {                          errors.Add(ex, "Failed to complete transaction, moving to error mode");                          Trace.TraceWarning("Disposing transaction in error mode");                          try                          {                              _Tx.Dispose();                          }                          catch (Exception ex2)                          {                              errors.Add(ex2, "Failed to dispose of transaction in error mode.");                          }                      }                  }              }                public void ResendMessageOnError(Message message, ErrorCollector errors)              {                  if (errors.HasError && !_MessageQueue.IsTransactional)                  {                      _MessageQueue.Send(message);                  }              }          } If we need to change the handling in the future we have a much easier time to reason about our application flow than before. After we did complete our transaction and called our callback we can call the completion handler which is the main purpose of the HandleMessageCompletion method after all. The responsiblity o the MessageCompletionHandler is to call the completion callback and the failure callback when some error has occurred.            class MessageCompletionHandler          {              Action<CurrentMessageInformation, Exception> _MessageCompletedHandler;              Action<CurrentMessageInformation, Exception> _MessageProcessingFailure;                public MessageCompletionHandler(Action<CurrentMessageInformation, Exception> messageCompletedHandler,                                              Action<CurrentMessageInformation, Exception> messageProcessingFailure)              {                  _MessageCompletedHandler = messageCompletedHandler;                  _MessageProcessingFailure = messageProcessingFailure;              }                  public void OnMessageCompleted(CurrentMessageInformation currentMessageInfo, ErrorCollector errors)              {                  try                  {                      if (_MessageCompletedHandler != null)                      {                          _MessageCompletedHandler(currentMessageInfo, errors.Last);                      }                  }                  catch (Exception ex)                  {                      errors.Add(ex, "An error occured when raising the MessageCompleted event, the error will NOT affect the message processing");                  }                    if (errors.HasError)                  {                      SignalFailedMessage(currentMessageInfo, errors);                  }              }                void SignalFailedMessage(CurrentMessageInformation currentMessageInfo, ErrorCollector errors)              {                  try                  {                      if (_MessageProcessingFailure != null)                          _MessageProcessingFailure(currentMessageInfo, errors.Last);                  }                  catch (Exception moduleException)                  {                      errors.Add(moduleException, "Module failed to process message failure");                  }              }            }   If for some reason I did screw up the logic and we need to call the completion handler from our Transaction handler we can simple add to the CallHandlerAndCommit method a third argument to the MessageCompletionHandler and we are fine again. If the logic becomes even more complex and we need to ensure that the completed event is triggered only once we have now one place the completion handler to capture the state. During this refactoring I simple put things together that belong together and came up with useful abstractions. If you look at the original argument list of the HandleMessageCompletion method I have put many things together:   Original Arguments New Arguments Encapsulate Message message CurrentMessageInformation messageInfo         Message message TransactionScope tx Action<CurrentMessageInformation> beforeTransactionCommit OpenedQueue messageQueue TransactionHandler transactionHandler        TransactionScope tx        OpenedQueue messageQueue        Action<CurrentMessageInformation> beforeTransactionCommit Exception exception,             ErrorCollector errors Action<CurrentMessageInformation, Exception> messageCompleted MessageCompletionHandler handler          Action<CurrentMessageInformation, Exception> messageCompleted          Action<CurrentMessageInformation, Exception> messageProcessingFailure The reason is simple: Put the things that have relationships together and you will find nearly automatically useful abstractions. I hope this makes sense to you. If you see a way to make it even more simple you can show Ayende your improved version as well.

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  • C#: Why Decorate When You Can Intercept

    - by James Michael Hare
    We've all heard of the old Decorator Design Pattern (here) or used it at one time or another either directly or indirectly.  A decorator is a class that wraps a given abstract class or interface and presents the same (or a superset) public interface but "decorated" with additional functionality.   As a really simplistic example, consider the System.IO.BufferedStream, it itself is a descendent of System.IO.Stream and wraps the given stream with buffering logic while still presenting System.IO.Stream's public interface:   1: Stream buffStream = new BufferedStream(rawStream); Now, let's take a look at a custom-code example.  Let's say that we have a class in our data access layer that retrieves a list of products from a database:  1: // a class that handles our CRUD operations for products 2: public class ProductDao 3: { 4: ... 5:  6: // a method that would retrieve all available products 7: public IEnumerable<Product> GetAvailableProducts() 8: { 9: var results = new List<Product>(); 10:  11: // must create the connection 12: using (var con = _factory.CreateConnection()) 13: { 14: con.ConnectionString = _productsConnectionString; 15: con.Open(); 16:  17: // create the command 18: using (var cmd = _factory.CreateCommand()) 19: { 20: cmd.Connection = con; 21: cmd.CommandText = _getAllProductsStoredProc; 22: cmd.CommandType = CommandType.StoredProcedure; 23:  24: // get a reader and pass back all results 25: using (var reader = cmd.ExecuteReader()) 26: { 27: while(reader.Read()) 28: { 29: results.Add(new Product 30: { 31: Name = reader["product_name"].ToString(), 32: ... 33: }); 34: } 35: } 36: } 37: }            38:  39: return results; 40: } 41: } Yes, you could use EF or any myriad other choices for this sort of thing, but the germaine point is that you have some operation that takes a non-trivial amount of time.  What if, during the production day I notice that my application is performing slowly and I want to see how much of that slowness is in the query versus my code.  Well, I could easily wrap the logic block in a System.Diagnostics.Stopwatch and log the results to log4net or other logging flavor of choice: 1:     // a class that handles our CRUD operations for products 2:     public class ProductDao 3:     { 4:         private static readonly ILog _log = LogManager.GetLogger(typeof(ProductDao)); 5:         ... 6:         7:         // a method that would retrieve all available products 8:         public IEnumerable<Product> GetAvailableProducts() 9:         { 10:             var results = new List<Product>(); 11:             var timer = Stopwatch.StartNew(); 12:             13:             // must create the connection 14:             using (var con = _factory.CreateConnection()) 15:             { 16:                 con.ConnectionString = _productsConnectionString; 17:                 18:                 // and all that other DB code... 19:                 ... 20:             } 21:             22:             timer.Stop(); 23:             24:             if (timer.ElapsedMilliseconds > 5000) 25:             { 26:                 _log.WarnFormat("Long query in GetAvailableProducts() took {0} ms", 27:                     timer.ElapsedMillseconds); 28:             } 29:             30:             return results; 31:         } 32:     } In my eye, this is very ugly.  It violates Single Responsibility Principle (SRP), which says that a class should only ever have one responsibility, where responsibility is often defined as a reason to change.  This class (and in particular this method) has two reasons to change: If the method of retrieving products changes. If the method of logging changes. Well, we could “simplify” this using the Decorator Design Pattern (here).  If we followed the pattern to the letter, we'd need to create a base decorator that implements the DAOs public interface and forwards to the wrapped instance.  So let's assume we break out the ProductDAO interface into IProductDAO using your refactoring tool of choice (Resharper is great for this). Now, ProductDao will implement IProductDao and get rid of all logging logic: 1:     public class ProductDao : IProductDao 2:     { 3:         // this reverts back to original version except for the interface added 4:     } 5:  And we create the base Decorator that also implements the interface and forwards all calls: 1:     public class ProductDaoDecorator : IProductDao 2:     { 3:         private readonly IProductDao _wrappedDao; 4:         5:         // constructor takes the dao to wrap 6:         public ProductDaoDecorator(IProductDao wrappedDao) 7:         { 8:             _wrappedDao = wrappedDao; 9:         } 10:         11:         ... 12:         13:         // and then all methods just forward their calls 14:         public IEnumerable<Product> GetAvailableProducts() 15:         { 16:             return _wrappedDao.GetAvailableProducts(); 17:         } 18:     } This defines our base decorator, then we can create decorators that add items of interest, and for any methods we don't decorate, we'll get the default behavior which just forwards the call to the wrapper in the base decorator: 1:     public class TimedThresholdProductDaoDecorator : ProductDaoDecorator 2:     { 3:         private static readonly ILog _log = LogManager.GetLogger(typeof(TimedThresholdProductDaoDecorator)); 4:         5:         public TimedThresholdProductDaoDecorator(IProductDao wrappedDao) : 6:             base(wrappedDao) 7:         { 8:         } 9:         10:         ... 11:         12:         public IEnumerable<Product> GetAvailableProducts() 13:         { 14:             var timer = Stopwatch.StartNew(); 15:             16:             var results = _wrapped.GetAvailableProducts(); 17:             18:             timer.Stop(); 19:             20:             if (timer.ElapsedMilliseconds > 5000) 21:             { 22:                 _log.WarnFormat("Long query in GetAvailableProducts() took {0} ms", 23:                     timer.ElapsedMillseconds); 24:             } 25:             26:             return results; 27:         } 28:     } Well, it's a bit better.  Now the logging is in its own class, and the database logic is in its own class.  But we've essentially multiplied the number of classes.  We now have 3 classes and one interface!  Now if you want to do that same logging decorating on all your DAOs, imagine the code bloat!  Sure, you can simplify and avoid creating the base decorator, or chuck it all and just inherit directly.  But regardless all of these have the problem of tying the logging logic into the code itself. Enter the Interceptors.  Things like this to me are a perfect example of when it's good to write an Interceptor using your class library of choice.  Sure, you could design your own perfectly generic decorator with delegates and all that, but personally I'm a big fan of Castle's Dynamic Proxy (here) which is actually used by many projects including Moq. What DynamicProxy allows you to do is intercept calls into any object by wrapping it with a proxy on the fly that intercepts the method and allows you to add functionality.  Essentially, the code would now look like this using DynamicProxy: 1: // Note: I like hiding DynamicProxy behind the scenes so users 2: // don't have to explicitly add reference to Castle's libraries. 3: public static class TimeThresholdInterceptor 4: { 5: // Our logging handle 6: private static readonly ILog _log = LogManager.GetLogger(typeof(TimeThresholdInterceptor)); 7:  8: // Handle to Castle's proxy generator 9: private static readonly ProxyGenerator _generator = new ProxyGenerator(); 10:  11: // generic form for those who prefer it 12: public static object Create<TInterface>(object target, TimeSpan threshold) 13: { 14: return Create(typeof(TInterface), target, threshold); 15: } 16:  17: // Form that uses type instead 18: public static object Create(Type interfaceType, object target, TimeSpan threshold) 19: { 20: return _generator.CreateInterfaceProxyWithTarget(interfaceType, target, 21: new TimedThreshold(threshold, level)); 22: } 23:  24: // The interceptor that is created to intercept the interface calls. 25: // Hidden as a private inner class so not exposing Castle libraries. 26: private class TimedThreshold : IInterceptor 27: { 28: // The threshold as a positive timespan that triggers a log message. 29: private readonly TimeSpan _threshold; 30:  31: // interceptor constructor 32: public TimedThreshold(TimeSpan threshold) 33: { 34: _threshold = threshold; 35: } 36:  37: // Intercept functor for each method invokation 38: public void Intercept(IInvocation invocation) 39: { 40: // time the method invocation 41: var timer = Stopwatch.StartNew(); 42:  43: // the Castle magic that tells the method to go ahead 44: invocation.Proceed(); 45:  46: timer.Stop(); 47:  48: // check if threshold is exceeded 49: if (timer.Elapsed > _threshold) 50: { 51: _log.WarnFormat("Long execution in {0} took {1} ms", 52: invocation.Method.Name, 53: timer.ElapsedMillseconds); 54: } 55: } 56: } 57: } Yes, it's a bit longer, but notice that: This class ONLY deals with logging long method calls, no DAO interface leftovers. This class can be used to time ANY class that has an interface or virtual methods. Personally, I like to wrap and hide the usage of DynamicProxy and IInterceptor so that anyone who uses this class doesn't need to know to add a Castle library reference.  As far as they are concerned, they're using my interceptor.  If I change to a new library if a better one comes along, they're insulated. Now, all we have to do to use this is to tell it to wrap our ProductDao and it does the rest: 1: // wraps a new ProductDao with a timing interceptor with a threshold of 5 seconds 2: IProductDao dao = TimeThresholdInterceptor.Create<IProductDao>(new ProductDao(), 5000); Automatic decoration of all methods!  You can even refine the proxy so that it only intercepts certain methods. This is ideal for so many things.  These are just some of the interceptors we've dreamed up and use: Log parameters and returns of methods to XML for auditing. Block invocations to methods and return default value (stubbing). Throw exception if certain methods are called (good for blocking access to deprecated methods). Log entrance and exit of a method and the duration. Log a message if a method takes more than a given time threshold to execute. Whether you use DynamicProxy or some other technology, I hope you see the benefits this adds.  Does it completely eliminate all need for the Decorator pattern?  No, there may still be cases where you want to decorate a particular class with functionality that doesn't apply to the world at large. But for all those cases where you are using Decorator to add functionality that's truly generic.  I strongly suggest you give this a try!

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  • Code Reuse is (Damn) Hard

    - by James Michael Hare
    Being a development team lead, the task of interviewing new candidates was part of my job.  Like any typical interview, we started with some easy questions to get them warmed up and help calm their nerves before hitting the hard stuff. One of those easier questions was almost always: “Name some benefits of object-oriented development.”  Nearly every time, the candidate would chime in with a plethora of canned answers which typically included: “it helps ease code reuse.”  Of course, this is a gross oversimplification.  Tools only ease reuse, its developers that ultimately can cause code to be reusable or not, regardless of the language or methodology. But it did get me thinking…  we always used to say that as part of our mantra as to why Object-Oriented Programming was so great.  With polymorphism, inheritance, encapsulation, etc. we in essence set up the concepts to help facilitate reuse as much as possible.  And yes, as a developer now of many years, I unquestionably held that belief for ages before it really struck me how my views on reuse have jaded over the years.  In fact, in many ways Agile rightly eschews reuse as taking a backseat to developing what's needed for the here and now.  It used to be I was in complete opposition to that view, but more and more I've come to see the logic in it.  Too many times I've seen developers (myself included) get lost in design paralysis trying to come up with the perfect abstraction that would stand all time.  Nearly without fail, all of these pieces of code become obsolete in a matter of months or years. It’s not that I don’t like reuse – it’s just that reuse is hard.  In fact, reuse is DAMN hard.  Many times it is just a distraction that eats up architect and developer time, and worse yet can be counter-productive and force wrong decisions.  Now don’t get me wrong, I love the idea of reusable code when it makes sense.  These are in the few cases where you are designing something that is inherently reusable.  The problem is, most business-class code is inherently unfit for reuse! Furthermore, the code that is reusable will often fail to be reused if you don’t have the proper framework in place for effective reuse that includes standardized versioning, building, releasing, and documenting the components.  That should always be standard across the board when promoting reusable code.  All of this is hard, and it should only be done when you have code that is truly reusable or you will be exerting a large amount of development effort for very little bang for your buck. But my goal here is not to get into how to reuse (that is a topic unto itself) but what should be reused.  First, let’s look at an extension method.  There’s many times where I want to kick off a thread to handle a task, then when I want to reign that thread in of course I want to do a Join on it.  But what if I only want to wait a limited amount of time and then Abort?  Well, I could of course write that logic out by hand each time, but it seemed like a great extension method: 1: public static class ThreadExtensions 2: { 3: public static bool JoinOrAbort(this Thread thread, TimeSpan timeToWait) 4: { 5: bool isJoined = false; 6:  7: if (thread != null) 8: { 9: isJoined = thread.Join(timeToWait); 10:  11: if (!isJoined) 12: { 13: thread.Abort(); 14: } 15: } 16: return isJoined; 17: } 18: } 19:  When I look at this code, I can immediately see things that jump out at me as reasons why this code is very reusable.  Some of them are standard OO principles, and some are kind-of home grown litmus tests: Single Responsibility Principle (SRP) – The only reason this extension method need change is if the Thread class itself changes (one responsibility). Stable Dependencies Principle (SDP) – This method only depends on classes that are more stable than it is (System.Threading.Thread), and in itself is very stable, hence other classes may safely depend on it. It is also not dependent on any business domain, and thus isn't subject to changes as the business itself changes. Open-Closed Principle (OCP) – This class is inherently closed to change. Small and Stable Problem Domain – This method only cares about System.Threading.Thread. All-or-None Usage – A user of a reusable class should want the functionality of that class, not parts of that functionality.  That’s not to say they most use every method, but they shouldn’t be using a method just to get half of its result. Cost of Reuse vs. Cost to Recreate – since this class is highly stable and minimally complex, we can offer it up for reuse very cheaply by promoting it as “ready-to-go” and already unit tested (important!) and available through a standard release cycle (very important!). Okay, all seems good there, now lets look at an entity and DAO.  I don’t know about you all, but there have been times I’ve been in organizations that get the grand idea that all DAOs and entities should be standardized and shared.  While this may work for small or static organizations, it’s near ludicrous for anything large or volatile. 1: namespace Shared.Entities 2: { 3: public class Account 4: { 5: public int Id { get; set; } 6:  7: public string Name { get; set; } 8:  9: public Address HomeAddress { get; set; } 10:  11: public int Age { get; set;} 12:  13: public DateTime LastUsed { get; set; } 14:  15: // etc, etc, etc... 16: } 17: } 18:  19: ... 20:  21: namespace Shared.DataAccess 22: { 23: public class AccountDao 24: { 25: public Account FindAccount(int id) 26: { 27: // dao logic to query and return account 28: } 29:  30: ... 31:  32: } 33: } Now to be fair, I’m not saying there doesn’t exist an organization where some entites may be extremely static and unchanging.  But at best such entities and DAOs will be problematic cases of reuse.  Let’s examine those same tests: Single Responsibility Principle (SRP) – The reasons to change for these classes will be strongly dependent on what the definition of the account is which can change over time and may have multiple influences depending on the number of systems an account can cover. Stable Dependencies Principle (SDP) – This method depends on the data model beneath itself which also is largely dependent on the business definition of an account which can be very inherently unstable. Open-Closed Principle (OCP) – This class is not really closed for modification.  Every time the account definition may change, you’d need to modify this class. Small and Stable Problem Domain – The definition of an account is inherently unstable and in fact may be very large.  What if you are designing a system that aggregates account information from several sources? All-or-None Usage – What if your view of the account encompasses data from 3 different sources but you only care about one of those sources or one piece of data?  Should you have to take the hit of looking up all the other data?  On the other hand, should you have ten different methods returning portions of data in chunks people tend to ask for?  Neither is really a great solution. Cost of Reuse vs. Cost to Recreate – DAOs are really trivial to rewrite, and unless your definition of an account is EXTREMELY stable, the cost to promote, support, and release a reusable account entity and DAO are usually far higher than the cost to recreate as needed. It’s no accident that my case for reuse was a utility class and my case for non-reuse was an entity/DAO.  In general, the smaller and more stable an abstraction is, the higher its level of reuse.  When I became the lead of the Shared Components Committee at my workplace, one of the original goals we looked at satisfying was to find (or create), version, release, and promote a shared library of common utility classes, frameworks, and data access objects.  Now, of course, many of you will point to nHibernate and Entity for the latter, but we were looking at larger, macro collections of data that span multiple data sources of varying types (databases, web services, etc). As we got deeper and deeper in the details of how to manage and release these items, it quickly became apparent that while the case for reuse was typically a slam dunk for utilities and frameworks, the data access objects just didn’t “smell” right.  We ended up having session after session of design meetings to try and find the right way to share these data access components. When someone asked me why it was taking so long to iron out the shared entities, my response was quite simple, “Reuse is hard...”  And that’s when I realized, that while reuse is an awesome goal and we should strive to make code maintainable, often times you end up creating far more work for yourself than necessary by trying to force code to be reusable that inherently isn’t. Think about classes the times you’ve worked in a company where in the design session people fight over the best way to implement a class to make it maximally reusable, extensible, and any other buzzwordable.  Then think about how quickly that design became obsolete.  Many times I set out to do a project and think, “yes, this is the best design, I can extend it easily!” only to find out the business requirements change COMPLETELY in such a way that the design is rendered invalid.  Code, in general, tends to rust and age over time.  As such, writing reusable code can often be difficult and many times ends up being a futile exercise and worse yet, sometimes makes the code harder to maintain because it obfuscates the design in the name of extensibility or reusability. So what do I think are reusable components? Generic Utility classes – these tend to be small classes that assist in a task and have no business context whatsoever. Implementation Abstraction Frameworks – home-grown frameworks that try to isolate changes to third party products you may be depending on (like writing a messaging abstraction layer for publishing/subscribing that is independent of whether you use JMS, MSMQ, etc). Simplification and Uniformity Frameworks – To some extent this is similar to an abstraction framework, but there may be one chosen provider but a development shop mandate to perform certain complex items in a certain way.  Or, perhaps to simplify and dumb-down a complex task for the average developer (such as implementing a particular development-shop’s method of encryption). And what are less reusable? Application and Business Layers – tend to fluctuate a lot as requirements change and new features are added, so tend to be an unstable dependency.  May be reused across applications but also very volatile. Entities and Data Access Layers – these tend to be tuned to the scope of the application, so reusing them can be hard unless the abstract is very stable. So what’s the big lesson?  Reuse is hard.  In fact it’s damn hard.  And much of the time I’m not convinced we should focus too hard on it. If you’re designing a utility or framework, then by all means design it for reuse.  But you most also really set down a good versioning, release, and documentation process to maximize your chances.  For anything else, design it to be maintainable and extendable, but don’t waste the effort on reusability for something that most likely will be obsolete in a year or two anyway.

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  • Tough Decisions

    - by Johnm
    There was once a thriving business that employed two Database Administrators, Sam and Jim. Both DBAs were certified, educated and highly talented in their skill sets. During lunch breaks these two DBAs were often found together discussing best practices, troubleshooting techniques and the latest release notes for the upcoming version of SQL Server. They genuinely loved what they did. The maintenance of the first database was the responsibility of Sam. He was the architect of this server's setup and he was very meticulous in its configuration. He regularly monitored the health of the database, validated backup files and regularly adhered to the best practices that were advocated by well respected professionals. He was very proud of the fact that there was never a database that he managed that lost data or performed poorly. The maintenance of the second database was the responsibility of Jim. He too was the architect of this server's setup. At the time that he built this server, his understanding of the finer details of configuration were not as clear as they are today. The server was build on a shoestring budget and with very little time for testing and implementation. Jim often monitored the health of the database; but in more of a reactionary mode due to user complaints of slowness or failed transactions. Deadlocks abounded and the backup files were never validated. One day, the announcement was made that revealed that the business had hit financially hard times. Budgets were being cut, limitation on spending was implemented and the reduction in full-time staff was required. Since having two DBAs was regarded a luxury by many, this meant that either Sam or Jim were about to find themselves out of a job. Sam and Jim's boss, Frank, was faced with a very tough decision. Sam's performance was flawless. His techniques and practices were perfection. The databases he managed were reliable and efficient. His solutions are "by the book". When given a task it is certain that, while it may take a little longer, it will be done right the first time. Jim's techniques and practices were not perfect; but effective and responsive. He made mistakes regularly; but he shows that he learns from them and they often result in innovative solutions. When given a task it is certain that, while the results may require some tweaking, it will be done on time and under budget. You are Frank's best friend. He approaches you and presents this scenario. He must layoff one of his valued DBAs the very next morning. Frank asks you: "All else being equal, who would you let go? and Why?" Another pertinent question is raised: "Regardless of good times or bad, if you had to choose, which DBA would you want on your team when tough challenges arise?" Your response is. (This is where you enter a comment below)

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  • Don&rsquo;t Kill the Password

    - by Anthony Trudeau
    A week ago Mr. Honan from Wired.com penned an article on security he titled “Kill the Password: Why a String of Characters Can’t Protect Us Anymore.” He asserts that the password is not effective and a new solution is needed. Unfortunately, Mr. Honan was a victim of hacking. As a result he has a victim’s vendetta. His conclusion is ill conceived even though there are smatterings of truth and good advice. The password is a security barrier much like a lock on your door. In of itself it’s not guaranteeing protection. You can have a good password akin to a steel reinforced door with the best lock money can buy, or you can have a poor password like “password” which is like a sliding lock like on a bathroom stall. But, just like in the real world a lock isn’t always enough. You can have a lock, security system, video cameras, guard dogs, and even armed security guards; but none of that guarantees your protection. Even top secret government agencies can be breached by someone who is just that good (as dramatized in movies like Mission Impossible). And that’s the crux of it. There are real hackers out there that are that good. Killer coding ninja monkeys do exist! We still have locks on our doors, because they still serve their role. Passwords are no different. Security doesn’t end with the password. Most people would agree that stuffing your mattress with your life savings isn’t a good idea even if you have the best locks and security system. Most people agree its safest to have the money in a bank. Essentially this is compartmentalization. Compartmentalization extends to the online world as well. You’re at risk if your online banking accounts are linked to the same account as your social networks. This is especially true if you’re lackadaisical about linking those social networks to outside sources including apps. The object here is to minimize the damage that can be done. An attacker should not be able to get into your bank account, because they breached your Twitter account. It’s time to prioritize once you’ve compartmentalized. This simply means deciding how much security you want for the different compartments which I’ll call security zones. Social networking applications like Facebook provide a lot of security features. However, security features are almost always a compromise with privacy and convenience. It’s similar to an engineering adage, but in this case it’s security, convenience, and privacy – pick two. For example, you might use a safe instead of bank to store your money, because the convenience of having your money closer or the privacy of not having the bank records is more important than the added security. The following are lists of security do’s and don’ts (these aren’t meant to be exhaustive and each could be an article in of themselves): Security Do’s: Use strong passwords based on a phrase Use encryption whenever you can (e.g. HTTPS in Facebook) Use a firewall (and learn to use it properly) Configure security on your router (including port blocking) Keep your operating system patched Make routine backups of important files Realize that if you’re not paying for it, you’re the product Security Don’ts Link accounts if at all possible Reuse passwords across your security zones Use real answers for security questions (e.g. mother’s maiden name) Trust anything you download Ignore message boxes shown by your system or browser Forget to test your backups Share your primary email indiscriminately Only you can decide your comfort level between convenience, privacy, and security. Attackers are going to find exploits in software. Software is complex and depends on other software. The exploits are the responsibility of the software company. But your security is always your responsibility. Complete security is an illusion. But, there is plenty you can do to minimize the risk online just like you do in the physical world. Be safe and enjoy what the Internet has to offer. I expect passwords to be necessary just as long as locks.

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  • Who should ‘own’ the Enterprise Architecture?

    - by Michael Glas
    I recently had a discussion around who should own an organization’s Enterprise Architecture. It was spawned by an article titled “Busting CIO Myths” in CIO magazine1 where the author interviewed Jeanne Ross, director of MIT's Center for Information Systems Research and co-author of books on enterprise architecture, governance and IT value.In the article Jeanne states that companies need to acknowledge that "architecture says everything about how the company is going to function, operate, and grow; the only person who can own that is the CEO". "If the CEO doesn't accept that role, there really can be no architecture."The first question that came up when talking about ownership was whether you are talking about a person, role, or organization (there are pros and cons to each, but in general, I like to assign accountability to as few people as possible). After much thought and discussion, I came to the conclusion that we were answering the wrong question. Instead of talking about ownership we were talking about responsibility and accountability, and the answer varies depending on the particular role of the organization’s Enterprise Architecture and the activities of the enterprise architect(s).Instead of looking at just who owns the architecture, think about what the person/role/organization should do. This is one possible scenario (thanks to Bob Covington): The CEO should own the Enterprise Strategy which guides the business architecture. The Business units should own the business processes and information which guide the business, application and information architectures. The CIO should own the technology, IT Governance and the management of the application and information architectures/implementations. The EA Governance Team owns the EA process.  If EA is done well, the governance team consists of both IT and the business. While there are many more roles and responsibilities than listed here, it starts to provide a clearer understanding of ‘ownership’. Now back to Jeanne’s statement that the CEO should own the architecture. If you agree with the statement about what the architecture is (and I do agree), then ultimately the CEO does need to own it. However, what we ended up with was not really ownership, but more statements around roles and responsibilities tied to aspects of the enterprise architecture. You can debate the semantics of ownership vs. responsibility and accountability, but in the end the important thing is to come to a clearer understanding that is easily communicated (and hopefully measured) around the question “Who owns the Enterprise Architecture”.The next logical step . . . create a RACI matrix that details the findings . . . but that is a step that each organization needs to do on their own as it will vary based on current EA maturity, company culture, and a variety of other factors. Who ‘owns’ the Enterprise Architecture in your organization? 1 CIO Magazine Article (Busting CIO Myths): http://www.cio.com/article/704943/Busting_CIO_Myths Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Securing Flexfield Value Sets in EBS 12.2

    - by Sara Woodhull
    Release 12.2 includes a new feature: flexfield value set security. This new feature gives you additional options for ensuring that different administrators have non-overlapping responsibilities, which in turn provides checks and balances for sensitive activities.  Separation of Duties (SoD) is one of the key concepts of internal controls and is a requirement for many regulations including: Sarbanes-Oxley (SOX) Act Health Insurance Portability and Accountability Act (HIPAA) European Union Data Protection Directive. Its primary intent is to put barriers in place to prevent fraud or theft by an individual acting alone. Implementing Separation of Duties requires minimizing the possibility that users could modify data across application functions where the users should not normally have access. For flexfields and report parameters in Oracle E-Business Suite, values in value sets can affect functionality such as the rollup of accounting data, job grades used at a company, and so on. Controlling access to the creation or modification of value set values can be an important piece of implementing Separation of Duties in an organization. New Flexfield Value Set Security feature Flexfield value set security allows system administrators to restrict users from viewing, adding or updating values in specific value sets. Value set security enables role-based separation of duties for key flexfields, descriptive flexfields, and report parameters. For example, you can set up value set security such that certain users can view or insert values for any value set used by the Accounting Flexfield but no other value sets, while other users can view and update values for value sets used for any flexfields in Oracle HRMS. You can also segregate access by Operating Unit as well as by role or responsibility.Value set security uses a combination of data security and role-based access control in Oracle User Management. Flexfield value set security provides a level of security that is different from the previously-existing and similarly-named features in Oracle E-Business Suite: Function security controls whether a user has access to a specific page or form, as well as what operations the user can do in that screen. Flexfield value security controls what values a user can enter into a flexfield segment or report parameter (by responsibility) during routine data entry in many transaction screens across Oracle E-Business Suite. Flexfield value set security (this feature, new in Release 12.2) controls who can view, insert, or update values for a particular value set (by flexfield, report, or value set) in the Segment Values form (FNDFFMSV). The effect of flexfield value set security is that a user of the Segment Values form will only be able to view those value sets for which the user has been granted access. Further, the user will be able to insert or update/disable values in that value set if the user has been granted privileges to do so.  Flexfield value set security affects independent, dependent, and certain table-validated value sets for flexfields and report parameters. Initial State of the Feature upon Upgrade Because this is a new security feature, it is turned on by default.  When you initially install or upgrade to Release 12.2.2, no users are allowed to view, insert or update any value set values (users may even think that their values are missing or invalid because they cannot see the values).  You must explicitly set up access for specific users by enabling appropriate grants and roles for those users.We recommend using flexfield value set security as part of a comprehensive Separation of Duties strategy. However, if you choose not to implement flexfield value set security upon upgrading to or installing Release 12.2, you can enable backwards compatibility--users can access any value sets if they have access to the Values form--after you upgrade. The feature does not affect day-to-day transactions that use flexfields.  However, you must either set up specific grants and roles or enable backwards compatibility before users can create new values or update or disable existing values. For more information, see: Release 12.2 Flexfield Value Set Security Documentation Update for Patch 17305947:R12.FND.C (Document 1589204.1) R12.2 TOI: Implement and Use Application Object Library (AOL) - Flexfields Security and Separation of Duties for Value Sets (recorded training)

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  • Spotlight on an office - Denmark

    - by jessica.ebbelaar(at)oracle.com
    Hi, my name is Michael. I work as an Intern at the Danish office in Ballerup. My job is a part-time position beside my bachelor study in International Business at Copenhagen Business School. I joined Oracle end of February last year, and what a thrilling ride it has been! Last year, when I was offered the position, there was no doubt that I wanted to go for it. Back then, I only had little idea about Oracle as a company and what kind of exciting assignments lay ahead of me. My main role is internal communications, i.e. editor of a monthly employee’s news letter; Newszone. It is an interesting task, since it requires that I am updated on the different activities that take place within the Oracle Denmark office. I try to bring interesting articles, which are relevant and interesting news to my colleagues and it allows me to interact with many different persons at the office and to learn from their experience, which give me great inspiration and ideas for the magazine. Besides being the editor of Newszone, I also make sure that other communication flow freely at the Oracle Denmark office. I do this through our LCD screen channels. I update the internal channel with the latest information and important messages for employees, and on the external channel I circulate marketing videos featuring Oracle products and customer reference stories. In addition to this, I have the responsibility acting as a content manager of the Local Communication Denmark site on MyOracle (UCM). These are more or less my usual work assignments. On top of these I take care of various ad hoc assignments such as updating the GCM database, renew newspaper subscriptions etc. The Oracle Denmark office Being part of the local employees club I also assist with arranging social events outside working hours – e.g. evenings at the theater or cinema or by attending many of the sportsactivities;such as our running club, cycling club, food club and book club. These activities have indeed helped me grow my personal network within Oracle.  The office is packed with engaging, high-paced and motivated people who manage to take time off to spend a day attending Corporate Social Responsibility initiatives, one of them being GVD (Global Volunteer Day) with approximately 40 employees attending. This proofs some of the social responsible aspects of Oracle. I was positively surprised on how the office (named O-Zone) is designed. The office is designed into three distinct zones, namely Call zone, Project and Dialogue zone and Quiet zone, having different working environments for different job roles. The other thing which I like is that you do not have your own desk, which means you get to sit next to different people every day, getting new ideas and inspiration as well as getting to know more people in the organization you work in. To sum up: If you are considering pursuing an intern or a career after graduation in Oracle, do it! You will not regret it. It has given me many relevant practical experiences beside my study, and I am sure many great experiences will await you too.   Want to know more about the current vacancies in Denmark? Check http://campus.oracle.com for all of our vacancies.

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  • The Evolution of Oracle Direct EMEA by John McGann

    - by user769227
    John is expanding his Dublin based team and is currently recruiting a Director with marketing and sales leadership experience: http://bit.ly/O8PyDF Should you wish to apply, please send your CV to [email protected] Hi, my name is John McGann and I am part of the Oracle Direct management team, based in Dublin.   Today I’m writing from the Oracle London City office, right in the heart of the financial district and up to very recently at the centre of a fantastic Olympic Games. The Olympics saw individuals and teams from across the globe competing to decide who is Citius, Altius, Fortius - “Faster, Higher, Stronger" There are lots of obvious parallels between the competitive world of the Olympics and the Business environments that many of us operate in, but there are also some interesting differences – especially in my area of responsibility within Oracle. We are of course constantly striving to be the best - the best solution on offer for our clients, bringing simplicity to their management, consumption and application of information technology, and the best provider when compared with our many niche competitors.   In Oracle and especially in Oracle Direct, a key aspect of how we achieve this is what sets us apart from the Olympians.  We have long ago eliminated geographic boundaries as a limitation to what we can achieve. We assemble the strongest individuals across multiple countries and bring them together in teams focussed on a single goal. One such team is the Oracle Direct Sales Programs team. In case you don’t know, Oracle Direct EMEA (Europe Middle East and Africa) is the inside sales division in Oracle and it is where I started my Oracle career.  I remember that my first role involved putting direct mail in envelopes.... things have moved on a bit since then – for me, for Oracle Direct and in how we interact with our customers. Today, the team of over 1000 people is located in the different Oracle Direct offices around Europe – the main ones are Malaga, Berlin, Prague and Dubai plus the headquarters in Dublin. We work in over 20 languages and are in constant contact with current and future Oracle customers, using the latest internet and telephone technologies to effectively communicate and collaborate with each other, our customers and prospects. One of my areas of responsibility within Oracle Direct is the Sales Programs team. This team of 25 people manages the planning and execution of demand generation, leading the process of finding new and incremental revenue within Oracle Direct. The Sales Programs Managers or ‘SPMs’ are embedded within each of the Oracle Direct sales teams, focussed on distinct geographies or product groups. The SPMs are virtual members of the regional sales management teams, and work closely with the sales and marketing teams to define and deliver demand generation activities. The customer contact elements of these activities are executed via the Oracle Direct Sales and Business Development/Lead Generation teams, to deliver the pipeline required to meet our revenue goals. Activities can range from pan-EMEA joint sales and marketing campaigns, to very localised niche campaigns. The campaigns might focus on particular segments of our existing customers, introducing elements of our evolving solution portfolio which customers may not be familiar with. The Sales Programs team also manages ‘Nurture’ activities to ensure that we develop potential business opportunities with contacts and organisations that do not have immediate requirements. Looking ahead, it is really important that we continue to evolve our ability to add value to our clients and reduce the physical limitations of our distance from them through the innovative application of technology. This enables us to enhance the customer buying experience and to enable the Inside Sales teams to manage ever more complex sales cycles from start to finish.  One of my expectations of my team is to actively drive innovation in how we leverage data to better understand our customers, and exploit emerging technologies to better communicate with them.   With the rate of innovation and acquisition within Oracle, we need to ensure that existing and potential customers are aware of all we have to offer that relates to their business goals.   We need to achieve this via a coherent communication and sales strategy to effectively target the right people using the most effective medium. This is another area where the Sales Programs team plays a key role.

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  • Join us on our Journey to be #1 in SaaS!

    - by jessica.ebbelaar(at)oracle.com
    WHY ORACLE? Oracle is a robust organization that has proven to maintain growth and innovation at all levels with a constant evolving attitude. The main ingredient of Oracles success is the 105.000 talented employees who constantly amaze each other in building a better and more innovative organization. Oracle is a company where YOU can make a difference. What is OD? Oracle Direct is a state-of-the-art, multi-channel EMEA sales operation bringing to life the benefits of Oracle’s complete technology stack. It offers you the unique opportunity to work with the most talented and like-minded sales professionals in the industry.  You will have access to world class training and structured career development programmes allowing you to accelerate your Solution Sales career across a multitude of product lines and a choice of attractive locations. What positions are OD Hiring?   Oracle is on a journey to be the #1 SaaS vendor in EMEA.  Due to recent expansion and acquisitions within our Cloud Business, we are now growing our EMEA Cloud Applications Sales Group in Dublin. We have many exciting NEW opportunities across our CRM and HCM SaaS Sales teams. As a SaaS Sales Account Manager, you will proactively manage an assigned territory / vertical with responsibility for the full sales cycle. This role requires strong business development, solution selling, account management and closing skills. WHY ORACLE? Oracle is a robust organization that has proven to maintain growth and innovation at all levels with a constant evolving attitude. The main ingredient of Oracles success is the 105.000 talented employees who constantly amaze each other in building a better and more innovative organization. Oracle is a company where YOU can make a difference. What is OD? Oracle Direct is a state-of-the-art, multi-channel EMEA sales operation bringing to life the benefits of Oracle’s complete technology stack. It offers you the unique opportunity to work with the most talented and like-minded sales professionals in the industry.  You will have access to world class training and structured career development programmes allowing you to accelerate your Solution Sales career across a multitude of product lines and a choice of attractive locations. What positions are OD Hiring? Oracle is on a journey to be the #1 SaaS vendor in EMEA.  Due to recent expansion and acquisitions within our Cloud Business, we are now growing our EMEA Cloud Applications Sales Group in Dublin. We have many exciting NEW opportunities across our CRM and HCM SaaS Sales teams. As a SaaS Sales Account Manager, you will proactively manage an assigned territory / vertical with responsibility for the full sales cycle. This role requires strong business development, solution selling, account management and closing skills. What is the Business Development Group (BDG) The Business Development Group is the key entry point in Oracle for the future Sales and Management talent of the organisation. We are the Demand Generation engine for Oracle in EMEA. We provide revenue generating, quality sales pipeline to our Inside and Field Sales professionals as well as to our Channel Partners. Our current focus is to provide an agile and flexible service offering to our customers and stakeholders to meet ever changing business needs, whilst constantly striving to improve the customer experience, quality of our pipeline, market coverage and penetration. As a SaaS Business Development Consultant (BDC) you will be the first touch point with new customers. Your goal is to proactively identify and qualify business opportunities leading to revenue for Oracle. You will work closely with your Inside Sales colleagues who will progress your qualified pipeline and opportunities. Work for us Work for the only multi-pillar SaaS vendor in the market Be part of a FUN, fast paced and truly International sales team  Develop you solution sales EXPERTISE Drive your CAREER development within a structured and supportive environment The Profile You have a passion for selling cutting-edge technology You thrive in a fast paced and dynamic work environment where being the best is paramount Your priority is always the customer You live for a challenge and you love to win Join us on our Journey to be #1 in SaaS and be part of our Cloud Success Story! You will find more information about open roles here

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  • The Healthy Tension That Mobility Creates

    - by Kathryn Perry
    A guest post by Hernan Capdevila, Vice President, Oracle Fusion Apps In my previous post, I talked about the value of the mobile revolution on businesses and workers. Now let me put on a different hat and view the world from the IT department and the IT leader’s viewpoint. The IT leader has different concerns – around privacy, potential liability of information leakage, and intellectual property protection. These concerns and the leader’s goals create a healthy tension with the users. For example, effective device management becomes a must have for the IT leader, especially if you look at the Android ecosystem as an example. There are benefits to the Android strategy, but there are also drawbacks, such as uniformity – in device management, in operating systems, and in the application taxonomy and capabilities. Whereas, if you compare Android to iOS, Apple's operating system, iOS is more unified, more streamlined, and easier to manage. In either case, this is where mobile device management in the cloud makes good sense. I don't think IT departments should be hosting device management and managing that complexity. It should be a cloud service and I predict it's going to be key for our customers. A New Focus for IT Departments So where does that leave the IT departments? I think their futures are in governance, which is a more strategic play than a tactical one. Device management is tactical and it's the “now” topic. But the mobile phenomenon, if you will, is going to drive significant change in terms of how IT plans, hosts, and deploys enterprise applications. For example, opening up enterprise applications for mobile users presents some challenges unless you deploy more complicated network topologies, such as virtual private networks and threat protection technology. If you really want employees to be mobile you need to remove those kinds of barriers. But I don’t think IT departments want to wrestle with exposing their private enterprise data centers and being responsible for hosted business applications – applications in a sense that they’re making vulnerable to the public world. This opens up a significant need and a significant driver for cloud applications. However, it's not just about taking away the complexity – it's also about taking away the responsibility. Why should every business have to carry the responsibility and figure out all the nuts and bolts of how to protect themselves in this public, mobile world? When you use apps in the cloud, either your vendor or your hosting partner should have figured all that out. They need to assure the business that they are adhering to all sorts of security and compliance regulations so users can be connected and have access to information anywhere anytime. More Ideas and Better Service What’s more interesting is the world of possibilities that the connected, cloud-based world enables. I believe that the one-size-fits-all, uber-best practices, lowest-common denominator-like capabilities will go away. IT will now be able to solve very specific business challenges for the different corporate functions it serves. In this new world, IT will play a key role in enabling different organizations within a company to be best in class and delivering greater value to the line of business managers. IT will actually help to differentiate. Net result is a more agile workforce and business because each department is getting work done its own way.

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  • At what point does "constructive" criticism of your code become unhelpful?

    - by user15859
    I recently started as a junior developer. As well as being one of the least experienced people on the team, I'm also a woman, which comes with all sorts of its own challenges working in a male-dominated environment. I've been having problems lately because I feel like I am getting too much unwarranted pedantic criticism on my work. Let me give you an example of what happened recently. Team lead was too busy to push in some branches I made, so he didn't get to them until the weekend. I checked my mail, not really meaning to do any work, and found that my two branches had been rejected on the basis of variable names, making error messages more descriptive, and moving some values to the config file. I don't feel that rejecting my branch on this basis is useful. Lots of people were working over the weekend, and I had never said that I would be working. Effectively, some people were probably blocked because I didn't have time to make the changes and resubmit. We are working on a project that is very time-sensitive, and it seems to me that it's not helpful to outright reject code based on things that are transparent to the client. I may be wrong, but it seems like these kinds of things should be handled in patch type commits when I have time. Now, I can see that in some environments, this would be the norm. However, the criticism doesn't seem equally distributed, which is what leads to my next problem. The basis of most of these problems was due to the fact that I was in a codebase that someone else had written and was trying to be minimally invasive. I was mimicking the variable names used elsewhere in the file. When I stated this, I was bluntly told, "Don't mimic others, just do what's right." This is perhaps the least useful thing I could have been told. If the code that is already checked in is unacceptable, how am I supposed to tell what is right and what is wrong? If the basis of the confusion was coming from the underlying code, I don't think it's my responsibility to spend hours refactoring a whole file that someone else wrote (and works perfectly well), potentially introducing new bugs etc. I'm feeling really singled out and frustrated in this situation. I've gotten a lot better about following the standards that are expected, and I feel frustrated that, for example, when I refactor a piece of code to ADD error checking that was previously missing, I'm only told that I didn't make the errors verbose enough (and the branch was rejected on this basis). What if I had never added it to begin with? How did it get into the code to begin with if it was so wrong? This is why I feel so singled out: I constantly run into this existing problematic code, that I either mimic or refactor. When I mimic it, it's "wrong", and if I refactor it, I'm chided for not doing enough (and if I go all the way, introducing bugs, etc). Again, if this is such a problem, I don't understand how any code gets into the codebase, and why it becomes my responsibility when it was written by someone else, who apparently didn't have their code reviewed. Anyway, how do I deal with this? Please remember that I said at the top that I'm a woman, and I'm sure these guys don't usually have to worry about decorum when they're reviewing other guys' code, but honestly that doesn't work for me, and it's causing me to be less productive. I'm worried that if I talk to my manager about it, he'll think I can't handled the environment, etc.

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  • Should a Trim method generally in the Data Access Layer or with in the Domain Layer?

    - by jpierson
    I'm dealing with a database that contains data with inconsistencies such as white leading and trailing white space. In general I see a lot of developers practice defensive coding by trimming almost all strings that come from the database that may have been entered by a user at some point. In my oppinoin it is better to do such formating before data is persisted so that it is done only once and then the data can be in a consistent and reliable state. Unfortunatley this is not the case however which leads me to the next best solution, using a Trim method. If I trim all data as part of my data access layer then I don't have to concern myself with defensive trimming within the business objects of my domain layer. If I instead put the trimming responsibility in my business objects, such as with set accessors of my C# properties, I should get the same net results however the trim will be operating on all values assigned to my business objects properties not just the ones that come from the inconsistent database. I guess as a somewhat philisophical question that may determine the answer I could ask "Should the domain later be responsible for defensive/coercive formatting of data?" Would it make sense to have a set accessor for a PhoneNumber property on a business object accept a unformatted or formatted string and then attempt to format it as required or should this responsibility be pushed to the presentation and data access layers leaving the domain layer more strict in the type of data that it will accept? I think this may be the more fundamental question. Update: Below are a few links that I thought I should share about the topic of data cleansing. Information service patterns, Part 3: Data cleansing pattern LINQ to SQL - Format a string before saving? How to trim values using Linq to Sql?

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  • Web monitoring on SBS2003

    - by thestig
    Hi, Quick question, shouldn't Microsoft Small Business Server 2003 be able to report back on Web usage as well as email usage. I am currently getting a report back with all the email, flaws, memory usage but nothing on web usage. I have been given full responsibility for looking after my companies server but have never really done this before so i thought id look to the pro's. Any help would be greatly appreciated, Gerard

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  • ADF and Oracle E-Business Suite Integration Series Index

    - by Juan Camilo Ruiz
    I'm creating this entry with the purpose of keeping one page that lists all the past and future entries on the series of integration of ADF with Oracle E-Business Suite, you can access all the articles and reference information that resides in other places too. Also this would the one link that I can reference while presenting about this topic. Here is the list of individual entries from the series: ADF and Oracle E-Business Suite Integration Series: Displaying Read-Only EBS data on ADF ADF and Oracle E-Business Suite Integration Series: Displaying Read-Only EBS data on iPad Using the Oracle E-Business Suite SDK for Java on ADF Applications Securing ADF Applications Using the Oracle E-Business Suite SDK JAAS Implementation Debugging ADF Security in JDeveloper 11g Adding a Role to a Responsibility for Use with the Oracle E-Business Suite SDK for Java JAAS Implementation Embedding ADF UI Components into OAF regions Bonus Material: Webcast Replays Using Oracle ADF with Oracle E-Business Suite: The Full Integration View Best Practices for Using Oracle E-Business Suite SDK for Java with Oracle ADF Documents FAQ for Integration of Oracle E-Business Suite and Oracle Application Development Framework (ADF) Applications (Doc ID 1296491.1)

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  • DAL Exception handling in a MVP application

    - by Chathuranga
    In a MVP win forms application I'm handling exceptions as follows in DAL. Since the user messaging is not a responsibility of DAL, I want to move it in to my Presentation class. Could you show me a standard way to do that? public bool InsertAccount(IBankAccount ba) { string selectStatement = @"IF NOT EXISTS (SELECT ac_no FROM BankAccount WHERE ac_no=@ac_no) BEGIN INSERT INTO BankAccount ..."; using (SqlConnection sqlConnection = new SqlConnection(db.ConnectionString)) { using (SqlCommand sqlCommand = new SqlCommand(selectStatement, sqlConnection)) { try { sqlConnection.Open(); sqlCommand.Parameters.Add("@ac_no", SqlDbType.Char).Value = ba.AccountNumber; // // sqlCommand.ExecuteNonQuery(); return true; } catch (Exception e) { MessageBox.Show(("Error: " + e.Message)); } if (sqlConnection.State == System.Data.ConnectionState.Open) sqlConnection.Close(); return false; } } }

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  • Writing C# Code Using SOLID Principles

    - by bipinjoshi
    Most of the modern programming languages including C# support objected oriented programming. Features such as encapsulation, inheritance, overloading and polymorphism are code level features. Using these features is just one part of the story. Equally important is to apply some object oriented design principles while writing your C# code. SOLID principles is a set of five such principles--namely Single Responsibility Principle, Open/Closed Principle, Liskov Substitution Principle, Interface Segregation Principle and Dependency Inversion Principle. Applying these time proven principles make your code structured, neat and easy to maintain. This article discusses SOLID principles and also illustrates how they can be applied to your C# code.http://www.binaryintellect.net/articles/7f857089-68f5-4d76-a3b7-57b898b6f4a8.aspx 

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