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• WebCenter Customer Spotlight: Instituto Mexicano de la Propiedad Industrial

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized  federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI  business objectives were to increase efficiency, improve client service, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. IMPI  implemented  Oracle WebCenter Content to develop electronic inquiry service by digitizing and managing documents and a public Web site making patent-related information easily available online. With the implemented solution IMPI increased the number of monthly inquires from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. Company OverviewInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI is responsible for registering and publicizing inventions, distinctive signs, trademarks, and patents. In addition to its Mexico City headquarters, IMPI has five regional offices.  Business Challenges IMPI  business objectives were to increase efficiency by automating internal operations and patent and trademark-related procedures and services, improve client service by simplifying patent and trademark procedures, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. Solution DeployedIMPI worked with Oracle Consulting to implement Oracle WebCenter Content to develop electronic inquiry service - services that were previously provided in person only - by digitizing and managing documents. They use Oracle Database 11g, Enterprise Edition to manage data for all mission-critical systems, automating patent and trademark transactions, providing consistent, readily available, and accurate data. IMPI developed a Web site to support newly digitized information with simple and flexible interfaces, making patent-related information easily available online to the public. Business ResultsWith the implemented solution IMPI increased the number of monthly inquires  from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. “Oracle WebCenter Content structure is unique. It lets us separately manage communication with other applications and databases, and performs content management itself. It’s a stable tool, at an appropriate cost, that lets us develop and provide reliable electronic services.” Eugenio Ponce de León, Divisional Director of Systems and Technology, Instituto Mexicano de la Propiedad Industrial Additional Information Instituto Mexicano de la Propiedad Customer Snapshot Oracle WebCenter Content

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• Spotlight on Linux: Slackware Linux 13.1

  <b>Linux Journal:</b> "There's only one truly pure Linux, and that is Slackware."

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• Oracle Linux Friday Spotlight - October 18, 2013

  - by Chris Kawalek

  Happy Friday! Echoing our popular series over on the Oracle Virtualization blog, we'll now be spotlighting something interesting about Oracle Linux for you every Friday. This week, we have a really cool video done by Intel that features Oracle's Phillip Goerl discussing the Oracle Linux development model and how it relates to Intel Xeon. Click below to jump to YouTube and play the video: See you next week! -Chris 

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• WebCenter Customer Spotlight: College of American Pathologists

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary College of American Pathologists Goes Live with OracleWebCenter - Imaging, AP Invoice Automation, and EBS Managed Attachment with Support for Imaging ContentThe College of American Pathologists (CAP), the leading organization of board-certified pathologists serving more then 18,000 physician members, 7,000 laboratories are accredited by the CAP, and approximately 22,000 laboratories are enrolled in the College’s proficiency testing programs. The business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application. The solution improves customer services turnaround time, provides better compliance and improves maintenance and management of the technology infrastructure. Company OverviewThe College of American Pathologists (CAP), celebrating 50 years as the gold standard in laboratory accreditation, is a medical society serving more than 17,000 physician members and the global laboratory community. It is the world’s largest association composed exclusively of board certified pathologists and is the worldwide leader in laboratory quality assurance. The College advocates accountable, high-quality, and cost-effective patient care. The more than 17,000 pathologist members of the College of American Pathologists represent board-certified pathologists and pathologists in training worldwide. More than 7,000 laboratories are accredited by the CAP, and approximately 23,000 laboratories are enrolled in the College’s proficiency testing programs.  Business ChallengesThe CAP business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application.  Bring more flexibility to systems and programs in order to adapt quickly Get a 360 degree view of the customer Reduce cost of running the business Solution DeployedWith the help of Oracle Consulting, the customer implemented Oracle WebCenter Content as the centralized E-Business Suite Document Repository.  The solution enables to capture, present and manage all unstructured content (PDFs,word processing documents, scanned images, etc.) related to Oracle E-Business Suite transactions and exposing the related content using the familiar EBS User Interface. Business ResultsThe CAP achieved following benefits from the implemented solution: Managed Attachment Solution Align with strategic Oracle Fusion Middleware platform Integrate with the CAP existing data capture capabilities Single user interface provided by the Managed Attachment solution for all content Better compliance and improved collaboration  Account Payables Invoice Processing Imaging Solution Automated invoice management eliminating dependency on paper materials and improving compliance, collaboration and accuracy A single repository to house and secure scanned invoices and all supplemental documents Greater management visibility of invoice entry process Additional Information CAP OpenWorld Presentation Oracle WebCenter Content Oracle Webcenter Capture Oracle WebCenter Imaging Oracle  Consulting

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• WebCenter Customer Spotlight: spectrumK Holding GmbH

  - by me

  Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. >> Read the full story

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• WebCenter Customer Spotlight: spectrumK Holding GmbH

  - by me

  Author: Peter Reiser - Social Business Evangelist Oracle WebCenter Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. Company Overview spectrumK Holding GmbH was founded in 2007 by various company health insurance funds and national insurance associations. A service provider for the healthcare market, spectrumK consists of one holding company and four operative subsidiaries. Its broad product portfolio of compulsory health funds covers patient care management, financial management, and information management, as well as payment services and legal counseling. Business ChallengesspectrumK Holding GmbH business objectives were to implement innovative new Web-based services and solution systems for the health insurance funds by integrating a multitude of isolated solutions from different organizations. Specifically, spectrumK was looking to: Establish a portal-based environment to provide health coverage information services to the insured, with the option to integrate a multitude of isolated solutions from different organizations Implement innovative new Web-based spectrumK service products and solutions systems for health insurance funds Lower costs while improving services for the health fund’s clients Find an infrastructure that supports the small development team in efficient implementation and operation of the solution Reuse standard modules while enabling easy, inexpensive adaptations to customer-specific corporate requirements Solution Deployed spectrumK Holding GmbH created a multiple-portal environment, called “KundenCenter+“ which is based on the integration of Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio. They initiated and launched the first three of the company’s KundenCenter+, Oracle-based modules for patient receipt, a medication navigator, and disability information, with numerous successful deployments and individual customer environment adaptations. Business ResultsspectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations Additional Information  spectrumK Holding GmbH Snapshot Oracle WebCenter Suite Oracle Customer Support Oracle Consulting Oracle WebCenter Content

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• The Spotlight is on You

  - by Claudia McDonald

  On the field or off the field, in ballet slippers or singing your heart out on stage, offering a stellar performance every time is key to holding the attention of your audience and having them come back hungry for more. Similarly, showing up to a new business meeting wearing pink tights and a tutu might be one way to holding the attention of your customer, but offering them an unmatched and ground-breaking software solution certainly will get their attention! Simply put, the Oracle Exastack program enables both ISV's and OEM's to rapidly build and deliver faster, more reliable applications. It comes as no surprise that the success of the Oracle Exastack program is centered on establishing Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud as the highest performance, lowest cost platforms available in the industry today.  But here is where the real standing-ovation-worthy facts come in. The Oracle Exadata Database Machine is the only database machine that provides extreme performance for both data warehousing and online transaction processing (OLTP) workloads, making it the ideal platform for consolidating onto private clouds. Whereas the Oracle Exalogic Elastic Cloud is an engineered hardware and software system tested and tuned by Oracle to provide the best foundation for cloud computing, while allowing Java applications, Oracle Applications and other enterprise applications to run with extreme performance. – And the crowd goes wild, ladies and gentlemen! In just four months alone, our partners have already achieved over 150 Oracle Exastack Ready milestones for Oracle Solaris, Oracle Linux, Oracle Database and Oracle WebLogic Server.  As Judson has said, “With the Oracle Exastack program, Oracle is helping partners test, tune and optimize their applications to deliver optimal performance and reliability, accelerating innovation and delivering superior value to customers." And get this, not only are their applications running faster and more efficiently, they are actually being delivered at a lower cost to customers than ever before – extreme performance well deserving of 3 consecutive arabesques! If you haven’t already, check out what some of our partners are saying about the Oracle Exastack program in this video, and find out all that is available to you today. By participating in the Oracle Exastack program, partners now have the ability to achieve Oracle Exadata Optimized, Oracle Exalogic Optimized, Oracle Exadata Ready and Oracle Exalogic Ready status for their solutions. New Oracle Exastack labs, provide OPN members with access to Oracle technical resources, on-premise facilities and remote lab environments. With Oracle Exastack Optimized, partners experience faster and more reliable applications to run on the Oracle Exadata Database Machine, as well as the long awaited Oracle Exalogic Elastic Cloud. Savvy OPN members are leveraging the Oracle Exastack Optimized program toward their advancement to Platinum or Diamond level in OPN. Partners are achieving Oracle Exadata Ready and Oracle Exalogic Ready giving them a competitive advantage and signaling to customers that their applications readily support Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud to deliver extreme performance. Get your dancing shoes on, The OPN Communications Team

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• Spotlight on an office - Denmark

  - by jessica.ebbelaar(at)oracle.com

  Hi, my name is Michael. I work as an Intern at the Danish office in Ballerup. My job is a part-time position beside my bachelor study in International Business at Copenhagen Business School. I joined Oracle end of February last year, and what a thrilling ride it has been! Last year, when I was offered the position, there was no doubt that I wanted to go for it. Back then, I only had little idea about Oracle as a company and what kind of exciting assignments lay ahead of me. My main role is internal communications, i.e. editor of a monthly employee’s news letter; Newszone. It is an interesting task, since it requires that I am updated on the different activities that take place within the Oracle Denmark office. I try to bring interesting articles, which are relevant and interesting news to my colleagues and it allows me to interact with many different persons at the office and to learn from their experience, which give me great inspiration and ideas for the magazine. Besides being the editor of Newszone, I also make sure that other communication flow freely at the Oracle Denmark office. I do this through our LCD screen channels. I update the internal channel with the latest information and important messages for employees, and on the external channel I circulate marketing videos featuring Oracle products and customer reference stories. In addition to this, I have the responsibility acting as a content manager of the Local Communication Denmark site on MyOracle (UCM). These are more or less my usual work assignments. On top of these I take care of various ad hoc assignments such as updating the GCM database, renew newspaper subscriptions etc. The Oracle Denmark office Being part of the local employees club I also assist with arranging social events outside working hours – e.g. evenings at the theater or cinema or by attending many of the sportsactivities;such as our running club, cycling club, food club and book club. These activities have indeed helped me grow my personal network within Oracle.  The office is packed with engaging, high-paced and motivated people who manage to take time off to spend a day attending Corporate Social Responsibility initiatives, one of them being GVD (Global Volunteer Day) with approximately 40 employees attending. This proofs some of the social responsible aspects of Oracle. I was positively surprised on how the office (named O-Zone) is designed. The office is designed into three distinct zones, namely Call zone, Project and Dialogue zone and Quiet zone, having different working environments for different job roles. The other thing which I like is that you do not have your own desk, which means you get to sit next to different people every day, getting new ideas and inspiration as well as getting to know more people in the organization you work in. To sum up: If you are considering pursuing an intern or a career after graduation in Oracle, do it! You will not regret it. It has given me many relevant practical experiences beside my study, and I am sure many great experiences will await you too.   Want to know more about the current vacancies in Denmark? Check http://campus.oracle.com for all of our vacancies.

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• WebCenter Customer Spotlight: Los Angeles Department of Water and Power

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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• Connect Spotlight: Rename Instance Name

  - by Lara Rubbelke

  Every now and then customers ask me how they can suggest changes or behavior changes to SQL Server. Many of us are aware of Connect , where you can add feature recommendations and vote on other people’s suggestions. There are a LOT of recommendations, and I know Microsoft values your feedback and suggestions. Sometimes these recommendations are grand, and others are small – in either case, your votes do make a difference on how Microsoft prioritizes features and changes in future releases. Recently,...(read more)

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• Oracle Virtualization Friday Spotlight - October 18, 2013

  - by Monica Kumar

  Opening The Oracle VM Templates Blackbox Oracle VM Templates give you the efficiency of speed and the assurance of no guess work. For those in the know, Oracle VM Guest Additions is a great way to empower you to do more interesting things with the Templates. Today’s blog article is to share the secrets with those who are not content with just treating Oracle VM Templates as a black box. Oracle VM Guest Additions is a set of packages that can be installed on the guest operating system of a virtual machine running in the Oracle VM environment. These packages provide the tools to allow bi-directional communication directly between the Oracle VM Manager and the operating system running within the virtual machine. OK here’s where the ‘power-user’ part comes in…. This gives your fine-grained control over the configuration and behavior of components running within the virtual machine directly from Oracle VM Manager. You now have the ability to see and direct what goes on inside your VM from Oracle VM Manager. Get a reporting on IP addressing Use the template configuration facility to automatically configure virtual machines as they are first started Send messages directly to a virtual machine to trigger programmed events Query a virtual machine to obtain information pertaining to previous messages Enough of the theory! To get hands-on how-to’s and talk directly with the product expert on Oracle VM Guest Additions, Robbie de Meyer, or Oracle VM Templates for Oracle Database and RAC Template expert Saar Maoz, join us for the Oct 24th live webcast. You can also read more about the Oracle VM Guest Additions in the whitepaper.

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• WebCenter Customer Spotlight: Institute of Financing for Agriculture and Fisheries

  - by kellsey.ruppel

   Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryThe Institute of Financing for Agriculture and Fisheries (IFAP) provides access, process payments, and oversee the application of EU and domestic funds distribution to individuals and companies. IFAP business objectives were to establish electronic processing of EU funds, improve relations between government agencies and public in compliance with the International Organization for Standardization (ISO) requirements for information management and security They implemented a complete solution for managing the entire document content life cycle through the use of Oracle WebCenter Content and Oracle WebCenter Capture. IFAP improved relationships with the public by accelerating payments electronically to individuals and organizations engaged in agriculture and fisheries, which is much easier, faster, and more secure than paper-based payments and the solution complies with ISO information and security requirements.  Company OverviewAs part of the Ministry of Agriculture, Rural Development, and Fisheries, the mission of the Institute of Financing for Agriculture and Fisheries (IFAP) is to provide access, process payments, and oversee the application of European Union (EU) and domestic funds distribution to individuals and companies engaged in the agriculture, rural development, and fisheries industries. Business ChallengesIFAP main business objective was to establish electronic processing of EU funds invested in agriculture and fisheries, improve relations between government agencies and the public and  comply with International Organization for Standardization (ISO) requirements for information management and security systems regarding access to stored documents. Solution DeployedIFAP implemented a complete solution for managing the entire document content life cycle through the use of Oracle WebCenter Content and Oracle WebCenter Capture.  The use of paper was replaced with digital formats, accelerating internal processes and ensuring compliance with ISO requirements Business Results Scalability The number of documents included and managed in the document system, called iDOC, increased to a total of 490,847, of which 103,298 are internally generated, 113,824 are digitized correspondence, and 264,870 are forms that have been digitized or received via the institute’s Web site. Efficiency  IFAP improved relationships with the public by accelerating payments electronically to individuals and organizations engaged in agriculture and fisheries, which is much easier, faster, and more secure than paper-based payments. The overall productivity increased through the use of digital formats and citizens’ ID cards as digital signatures. Compliance The implemented solution complies with International Organization for Standardization (ISO) requirements for information management and security systems regarding access to stored documents. Oracle Products and Services IFAP Customer Snapshot Oracle WebCenter Content Oracle WebCenter Capture Oracle Application Server Oracle Forms Oracle Reports

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• WebCenter Customer Spotlight: Ancestry.com

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAncestry.com Inc is the largest for-profit genealogy company in the world and it operates a network of genealogical and historical record websites focused on the U.S. and nine foreign countries, develops and markets genealogical software, and offers a wide array of genealogical related services. As of June 2012, the company provided access to more than 10 billion records, 38 million family trees, and 2 million paying subscribers. Their main business challenges were to improve time to market and agility to respond quickly to fast changing Internet waves while integrating with their existing content (4 PetaByte) and legacy systems. Ancestry.com implemented Oracle WebCenter Sites as their Web Experience Management System for their landing pages and marketing micro sites, added dynamic sections to their existing websites and integrated the existing content and legacy systems through web services. The Ancestry.com landing pages and marketing sites are now managed by the business team without any involvement of engineering resources. Managed content can quickly be added to existing pages without having to refactor the whole page and existing content (4 PetaBytes)  is now served trough Oracle WebCenter Sites without having to migrate from existing systems. Company OverviewAncestry.com Inc is a publicly traded Internet company (NASDAQ: ACOM) based in Provo, Utah, USA. The largest for-profit genealogy company in the world, it operates a network of genealogical and historical record websites focused on the U.S. and nine foreign countries, develops and markets genealogical software, and offers a wide array of genealogical related services. As of June 2012, the company provided access to more than 10 billion records, 38 million family trees, and 2 million paying subscribers. Business ChallengesAncestry main business challenge was to respond quickly to fast changing Internet waves.  Product marketing could not change Web site content without going through development. They needed dedicated developers just to support their marketing efforts. Technical Requirements Support current systems and environments - ASP.NET, MVC.NET, Java, JSP, PHP Scalable and manageable for a world wide network Marketing Requirements Easy to enter content – Without having a degree in HTML Scheduling of content – When is content visible to users Product Requirements Easy to manage content – See when content is out-of-date Rotation of content – Producing new content as old content expires Solution DeployedAncestry implemented  Oracle WebCenter Sites as their Web Experience Management System to manage their landing pages and marketing micro sites. This sites are fully managed by their business team without involvement of any engineering resources. The integration with their existing Web sites is done through Spot Management which allows the ability to add dynamic content to certain sections of a web page. The dynamic content is managed by  Oracle WebCenter Sites. The integration with the existing content (4 PetaBytes!) is done trough  a custom content provider interface which allows to mix existing content with content from  Oracle WebCenter Sites. Business ResultsAncestry.com has achieved following impressive business results: Landing pages and marketing sites are now managed by the business team without any involvement of engineering resources Managed content can quickly be added to existing pages without having to refactor the whole page Provide access to existing content (4 PetaBytes)  without having to migrate from existing systems Additional Information Ancestry Webcast Oracle WebCenter Sites

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• Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

  - by Richard Lefebvre

  Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand. Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered. There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process. Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand. Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users. Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface. Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption. From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet. Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand  Technical Knowledgebase & Riva Trial  http://kb.omni-ts.com/47/ Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins Contact: Wolfgang Berger - [email protected]

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• Spotlight on an ACE: Edwin Biemond

  - by jeckels

  Edwin Biemond is an active member of the ACE community, having worked with Oracle's development tooling and database technologies since 1997. Since then, Edwin has become an expert in many of Oracle's middleware technologies as well, including WebLogic and SOA. In fact, Edwin has become so prolfic that he was named the Java Developer of the Year in 2009. Edwin hails from the Netherlands, where he is an architect at the company Amis, and is also a co-author of the OSB Development Cookbook. He's a proven expert in ADF, JSF, messaging (Edifact / ebXML), Enterprise Service Bus, web services and tuning of application servers and databases. Recently, Edwin posted a blog on the road map of WebLogic 12c, going over salient features and what the future looks like for Fusion Middleware and the Application Server areas - it's well worth a read, so give it a look. A snippet: WebLogic 12.1.3 will be the first version for many FMW 12c products like Oracle SOA Suite 12c and probably come in one big jar. 12.1.3 & 12.1.4 will add extra features and improvements to Elastic JMS & Dynamic Clusters. Elastic JMS in 12.1.3 will support Server Migration so you can’t lose any JMS messages. In 12.1.4, Dynamic Clusters will have support for auto-scaling based on thresholds based on user-defined metrics. WebLogic 12.1.4 will also have an API to control the Dynamic Clusters, this way we can easily program when to stop, start or remove nodes from a dynamic cluster. Further, Edwin is hosting a session on getting your FMW environment up and running in less than 10 minutes using popular tooling to configure and manage the many FMW components you have in your technology stack. Register now for this virtual developer day to see more. We thank Edwin for his commitment to being an ACE, his work on his blog, his social media publishing and his overall commitment to helping other technologists be even more successful with Oracle products. Follow Edwin on his blog, Twitter, Facebook, LinkedIn, or read his ACE Profile

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• Spotlight: How Scandinavia's Largest Nuclear Power Plant Increased Productivity and Reduced Costs wi

  - by [email protected]

  Ringhals nuclear power plant, which is part of the Vattenfall Group, is located about 60 km south-west of the beautiful coastal city of Gothenburg in Sweden. A deep concern to reduce environmental impact coupled with an effort to increase plant safety and operational efficiency have led to a recent surge in investments and initiatives around plant modification and plant optimization at Ringhals. A multitude of challenges were faced by the users in various groups that were involved in these projects. First, it was very difficult for users to easily access complex and layered asset and engineering information, which was critical to increased productivity and completing projects on time. Moreover, the 20 or so different solutions that were being used to view various document formats, not only resulted in collaboration complexity but also escalated IT administration costs and woes. Finally, there was a considerable non-engineering community comprising non-CAD specialists that needed easy access to plant data in an effort to minimize engineering disruption. Oracle's AutoVue significantly simplified the ability to efficiently view and use digital asset information by providing a standardized visualization solution for the enterprise. The key benefits achieved by Ringhals include: Increased productivity of plant optimization and plant modification by 3% Saved around $ 500 K annually Cut IT maintenance costs by 50% by using a single solution Reduced engineering disruption by allowing non-CAD users easy access to digital plant data The complete case-study can be found here

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• WebCenter Customer Spotlight: Textron Inc.

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms. Company OverviewTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Business ChallengesWith numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Solution DeployedTextron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron: Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly Developed more appealing visual designs for Websites to help enhance customer purchase Business ResultsThe implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands.  “We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface. We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,” Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc. Additional Information Tectron Inc. Customer Snapshot Oracle WebCenter Sites

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• WebCenter Customer Spotlight: Fundação Petrobras de Seguridade Social

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  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary Fundação Petrobras de Seguridade Social (PetroS) is a Brazilian nonprofit organization pension fund serving 152 private companies with more then 145,000 plan participants and  managing a portfolio of  US$35.9 billion in equity. PetroS business objective was to implement a robust and flexible online solution to enable the foundation to successfully compete in the pension marketplace. PetroS implemented a robust, flexible and highly available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite.  The solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily. Company ProfileFundação Petrobras de Seguridade Social (Petrobras Social Security Foundation)—better known as PetroS—is a pension fund founded in the 1970s to pay supplementary retirement benefits to Petrobras employees. Later, the foundation expanded its market to include 152 private companies, including Sanasa, Repsol YPF and Alesat. The Foundation, a nonprofit organization, has more than 145,000 plan participants, US$35.9 billion in equity, and a loan portfolio of US$730 million. Business ChallengesPetroS business objectives were to implement a robust and flexible solution to enable the foundation to successfully compete in the pension marketplace without affecting its monthly payments to 60,000 beneficiaries and to extend service delivery through the Web to better serve the fund’s more than 145,000 participants. Solution DeployedPetroS worked with Oracle Consulting to implement a robust, flexible and high available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite, enabling PetroS to deliver more flexible services to pension plan participants. Business ResultsThe solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily. “The combination of Oracle Database 11g and Oracle WebCenter Suite has helped us deliver faster and better service for over 130,000 clients who participate in the 96 supplementary pension plans we currently offer. It has certainly helped to fuel our growth.” Newton Carneiro da Cunha, Diretor Administrativo, Fundação Petrobrás de Seguridade Social           Additional Information PetroS Customer Snapshot Oracle WebCenter Suite Oracle Database 11g, Enterprise Edition Oracle Real Application Clusters Oracle Diagnostics Pack Oracle Tuning Pack Oracle Consulting

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• Linux Under The Spotlight As We Prepare For A Chaos Bound National Elections

  <b>Tech Source:</b> "With less than a few days to go before the Philippines will hold its first ever fully automated national elections, it seems like we're in for a really bumpy ride. Serious, embarrassing, and idiotic technical glitches were discovered while testing the Precinct Count Optical Scan (PCOS) machines that will be used to count votes for the polls."

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• WebCenter Customer Spotlight: Global Village Telecom Ltda

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  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryGlobal Village Telecom Ltda. (GVT)  is a leading Brazilian telecommunications company, developing solutions and providing services for corporate and end users. GVT is located in Curitiba, Brazil, employs 6,000 people and has an annual revenue of around US$1 billion.  GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and  enable the company’s leadership to provide information to all departments in real time. GVT implemented Oracle WebCenter Content to centralize the company's content and they built  a portal to share and find content in real-time. Oracle WebCenter Content enabled GVT to quickly and efficiently integrate communication among all company employees—ensuring that GVT maintain a competitive edge in the market. Human Resources reduced the time required for issuing internal statements to all staff from three weeks to one day. Company OverviewGlobal Village Telecom Ltda. (GVT)  is a leading telecommunications company, developing solutions and providing services for corporate and end users. The company offers diverse innovative products and advanced solutions in conventional fixed telephone communications, data transmission, high speed broadband internet services, and voice over IP (VoIP) services for all market segment. GVT is located in Curitiba, Brazil, employs 6,000 people and have an  annual revenue of around US$1 billion.   Business ChallengesGVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and enable the company’s leadership to provide information to all departments in real time. Solution DeployedGVT worked with the Oracle Partner IT7 to deploy Oracle WebCenter Content to securely centralize the company's content such as growth indicators, spreadsheets, and corporate and descriptive project schedules. The solution enabled real-time information sharing through the development of Click GVT, a portal that currently receives 100,000 monthly impressions from employee searches. Business ResultsGVT gained a competitive edge in the communications market by accelerating internal information flow, streamlining the content standardizing information and enabled real-time information sharing and discovery. Human Resources  reduced the time required for issuing  internal statements to all staff from three weeks to one day. “The competitive nature of telecommunication industry demands rapid information in the internal flow of the company. Oracle WebCenter Content enabled us to quickly and efficiently integrate communication among all company employees—ensuring that we maintain a competitive edge in the market.” Marcel Mendes Filho, Systems Manager, Global Village Telecom Ltda. Additional Information Global Viallage Telecom Ltda Customer Snapshot Oracle WebCenter Content

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• WebCenter Customer Spotlight: Hitachi Data Systems

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  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Watch this Webcast to see a live demo on how HDS creates multilingual content for their 35+ regional websites  Solution SummaryHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. HDS is based in Santa Clara, California, and has over 5,300 employees in more then 100 countries and regions. HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. HDS implemented a global web content management system based on Oracle WebCenter Content and integrated the Lingotek translation management system to manage their multilingual content. The implemented solution provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Company OverviewHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division. The company sells through direct and indirect channels in more than 170 countries and regions. Its customers include of 50 percent of the Fortune 100 companies. HDS is based in Santa Clara California and has over 5,300 employees in more than 100 countries and regions. Business ChallengesHDS has over 35 global websites and the lack of global web capabilities led to inconsistency of messaging, slower time to market and failed to address local language needs. There was an extensive operational overhead due to manual and redundant processes. Translation efforts where superficial, inconsistent and wasteful and the lack of translation automation tools discouraged localization.  HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. Solution DeployedHDS implemented a global web content management system based on Oracle WebCenter Content. The solution supports decentralized publishing for their 35+ global sites to address local market needs while ensuring editorial and brand review trough embedded review processes. They integrated the Lingotek translation management system into Oracle WebCenter Content to manage their multilingual content. Business Results Provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Enables end-to-end content lifecycle management across multiple languages Leverage translation memory for reuse and consistency Reduce time to market with central repository of translated content Additional Information HDS Webcast Oracle WebCenter Content Lingotek website

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• WebCenter Customer Spotlight: Marvel

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  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryMarvel Entertainment, LLC (Marvel) is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years. The customer wanted to optimize their brand licensing process, so Marvel worked with Oracle WebCenter partner Fishbowl Solutions and implemented a centralized Content Hub based on Oracle WebCenter Content. The 100% web based secure Intranet/Partner Extranet solution is now managing the entire life cycle of the brand licensing process. Marvel and their brand licensees have  now complete visibility of brand license operations including the history of approval request and related content.  Company OverviewMarvel Entertainment, LLC (Marvel) a wholly-owned subsidiary of The Walt Disney Company, is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years.  Marvel utilizes its character franchises in entertainment, licensing and publishing.   Sample  characters:    - Spider-Man    - Iron Man    - Captain America    - X-MEN    - Thor    - Avengers    - And a host of others  Business ChallengesMarvel wanted to optimize their brand licensing process for their characters and had following business requirements : Facilitating content worldwide Scalable and flexible infrastructure to manage multiple content types and huge file sizes Optimize the licensing process workflow trough automatic notifications, tracking reviews, issuing approvals, etc. Solution DeployedMarvel worked with Oracle WebCenter partner Fishbowl Solutions and implemented a centralized Content Hub based on Oracle WebCenter Content. The 100% web based secure Intranet/Partner Extranet solution is now managing the entire life cycle of the brand licensing process. The internal users can now manage all digital assets related to a character trough proper categorization of all items, workflow based review and approval of branding styles and a powerful search and retrieval service. The licensees of Marvel brands can now online develop and submit  concepts and prototypes which are reviewed and approved using a collaborative process. Business ResultMarvel and their brand licensees have now complete visibility of brand license operations including the history of approval request and related content. The character brand related content is now in the right place, at the right time at the user's fingertips with highly improved quality. Additional Information Marvel Open World Presentation Oracle WebCenter Content

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• WebCenter Customer Spotlight: American Home Mortgage

  - by Michelle Kimihira

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary American Home Mortgage Servicing Inc. (AHMSI) is a 3,000 employee company based in Coppell, Texas and provides services to homeowners and loan investors. With a multibillion portfolio under management, AHMSI is one of the country's largest servicers of Alt-A and subprime loans. AHMSI implemented a public-facing secure Web portal using Oracle WebCenter Suite to help investors make informed decisions more quickly and automated much of the investor approval process AHMSI reduced the time needed to process loan modification from approximately 30 days to one week.  UsingOracle WebCenter Content AHMSI can now share strategic & sensitive content in compliance with the various governance regulations.  Company OverviewAmerican Home Mortgage Servicing Inc. provides services to homeowners and loan investors. Whether a borrower holds a traditional, Alt-A, payment option, or subprime loan, the company's highly trained experts are committed to providing high levels of service as they work to address each customer's needs. AHMSI also carefully manages the loan portfolios of investors. With a multibillion portfolio under management, AHMSI is one of the country's largest servicers of Alt-A and subprime loans.  Challenges AHMSI’s biggest challenge was to improve security by minimizing the use of e-mail and FTP sites to share sensitive mortgage loan data with third parties, including estate investors.  Solutions AHMSI implemented Oracle WebCenter Suite to deploy a public-facing Web portal, enabling authorized external users to view content stored on the content server and Oracle WebCenter Content  to create a secure storage area for daily, weekly, and monthly reports. They leveraged the standard group spaces in Oracle WebCenter Portal to enable business users to collaborate more effectively.  Results By automating much of the investor approval process, they reduced the time needed to process loan modifications from approximately 30 days to one week and greatly minimized the use of e-mail and FTP sites to share information. Investors can now view supporting materials including real-time loan information and call center data to help them make more informed decisions more quickly.  The implemented solution complies with various government regulations in dealings with real estate investors.  “To maintain our commitment to providing customers with the highest possible levels of services while creating a competitive advantage for our business, we needed to be able to share strategic and sensitive content in a safe and secure manner. With Oracle WebCenter, we have a flexible and modern user experience platform that allows us to securely, reliably and efficiently manage our portfolio of sensitive data and share it with our business partners. This not only helps ensure compliance with various government regulations, it accelerates processes and supports more informed decision making.” Vince Holt, Manager, Application Management, American Home Mortgage Servicing, Inc.  Additional Information AHMSI Customer Snapshot  Oracle WebCenter Suite Oracle WebCenter Content Oracle WebCenter Portal Oracle Fusion Middleware

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• Don't Miss the Oracle Virtual Tradeshow - Spotlight on Real-World Customer Success Feb 3rd

  - by jay.richey

  Hear from over 20 organizations like yours who are enjoying the benefits of the latest releases of Oracle Applications. Agility will talk about their upgrade to E-Business Suite HCM 12.1 and Ernest Health will highlight the benefits of their upgrade to PeopleSoft HCM 9.1. Plus don't miss the session with Gretchen Alarcon discussing Fusion HCM and how it will co-exist with your current E-Business Suite or PeopleSoft HCM system and strategy. If you are considering an upgrade or are in process of evaluating additional solutions, this is an event you don't want to miss.... February 3, 2011, 8:00 am to 1:00 pm PST View the agenda and register for this online event here.

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• WebCenter Customer Spotlight: Hyundai Motor Company

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  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.  Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry. Company OverviewHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars. Business Challenges To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to: Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company Eliminate delays when downloading files from the central server to a PC Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters Establish a scalable system that can be extended to Hyundai offices around the world Solution DeployedAfter conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. Business Results Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry. Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company Additional Information Hyundai Motor Company Customer Snapshot Oracle WebCenter Content

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