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  • K2 4.5 Quick Thoughts

    I just finished attending a webcast on K2 4.5 and I thought Id share a few quick thoughts. Power User Story Improved Given it is just a presentation and I havent actually played with it, the story seemed improved and more believable that real world power users would be able to define workflows in SharePoint.  Power users who would be comfortable with Excel functions may be able to do some more worthwhile workflows since there is new support for inline functions and conditions.  The new SilverLight K2 designer seems pretty user friendly, though the dialog windows can really stack up which may get confusing.  I thought the neatest part was that the workflow can be defined just by starting with a SharePoint Lists settings which may be okay for some organizations and simpler workflows that dont need to define the workflow and push it through lots of testing in different environments.  The standalone K2 Studio is back.  In K2 2003 it was required because Visual Studio integration didnt exist.  Its back now for use by power users who need functionality up to the point of code.  Not sure if this Administration/Installation Installation is supposed to be simplified, with unattended install and other details I didnt catch.  Install and configuration has always seemed daunting to me so anything to improve that is good.  Related to that there is a new tool that is meant to help diagnose issues in your installation.  That may include figuring out missing permissions or services that arent running.  Also, now all K2 SharePoint features deployed as solutions. Dynamic SQL Service Broker Create a smart object to go against a table that you created, NOT the SmartBox.  This seems promising and something that maybe should have been there all along. Reference Event Allows you to call functionally that youve referenced, in the sample showing it was calling a web service that was referenced.  It seemed odd because it was really like writing code using dialogs (call constructor, set timeout, call web service method).  Seemed a little odd to me. Help We were reminded that help.k2.com site is newish site that is supposed to be the MSDN of K2 for partners and customers. VS 2010 Support Still no hard date on this, but what we were told is approximately 90 days after VS 2010 is officially released.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Workflow: Deploy Oracle Solaris 11 Zones

    - by Owen Allen
    One of the new workflows that we've introduced, which is a pretty good example of what workflows can do for you, is the Deploy Oracle Solaris 11 Zones workflow. This workflow was designed to show you everything you need to do in order to create and manage an environment with zones. It tells you what roles are needed, and it shows you the process using this image: The left side shows you the prerequisites for deploying Oracle Solaris 11 Zones - you need to have Ops Center configured on Oracle Solaris 11, have your libraries set up, and have your hardware ready to go. Once you've done that, you can begin the workflow. If you haven't provisioned Oracle Solaris 11, you do so, then create one or more zones, and create a server pool for those zones. Each one of these steps has an existing How-To, which walks you through the process in detail, and the final step of the workflow directs you to the next workflow that you're likely to be interested in - in this case, the Operating Zones workflow.

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  • SharePoint Backup/Restore without stsadm

    - by Kevin
    Due to problems we found with the restore of sites/site collections using stsadm (our tasks generated from workflows were not restored), we've taken a different route for backup/restore. We plan a major customization to our SP site and want to take a backup so we can rollback in case the install fails. In our System Testing (not production) environment, we've backed up the 12 hive, the virtual dir's that the IIS points to SharePoint, and the SharePoint databases in SQL (using SQL server to do the db backups). We have custom event handlers and workflows built with Visual Studio, and deploy the dlls to the GAC as version 2 (signed and versioned in Visual Studio). So when we deploy, the GAC will contain 2 versions of the workflows - version 1 and version 2. During the deploy we use SP stsadm features to install/activate the WF's. We also go to each library and add the new, version 2 WFs. This automatically sets the version 1 WF's to "Not Allow" new instances (which is what we want) and the version 2 as active - perfect so far. When we've completed the install, we then assume a failure and attempt to restore to the same machines (SharePoint on one server, SQL on another). We start by uninstalling the version 2 WF's from the GAC, reset IIS (to clear cache of these ver. 2 WF dlls'), restore the 12-hive and virtual directory folders, then restore the SQL dbs. This is all just as manual as you read it - no stsadm here. All seems to work after our restore, it appears the restore was successful - the mods we made to column names, data changes, etc during the install are all reverted back to the original pre-install state. With one exception. When we run a workflow, it always fails and the Logs in the 12-hive indicates the WF is still trying to use the version 2 of the dll (System.IO file not found error) We think we've backed up and restored all the moving pieces of Sharepoint but we're missing something here, does anybody have any ideas why the version 2 WF dlls are still being referenced eventhough we restored all the folders and db's of SharePoint? Thanks, Kevin

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  • Custom Workflow migration to Windows Workflow foundation

    - by ASV
    I have an application that runs workflows custom developed in .Net 3.5. Now we want to build a case (to help customer understand) for migrating these custom workflows to WF. What should be the highlights of such a case? P.N: the customer has not asked for it but we want to build a case and present it to the customer. Thanks in advance ASV

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  • Versioning SharePoint binary Workflow ASPX task forms

    - by Janis Veinbergs
    Hello. As noted by some developers, workflow versioning is somekind of headache in SharePoint. I`m wondering is there a way I can version my aspx forms? For sure, i can version code behind assemblies, but if markup changes for any of my files in LAYOUTS folder? Is there versioning available for files or do i have to choose new filename for my form? Sorry, i should have been more specific. Yes, i have files under version control (i can restore previous versions etc), but i`m not talking about this kind of version control. But by deploying new Workflow Version, i must not delete old one, because it is still running on many items in SharePoint, but rather , as noted in previous links, deploy new one so i don't break execution of workflows. But workflows will still break if i don't preserve old aspx forms used by users to interact with workflows. So i must ensure that Assemblies with old version numbers used by old workflow exists (this one is ok, i just changed assembly version number and deployed to GAC) I must ensure that old workflow still uses old aspx form used users to interact with workflow, but new workflow version should use new aspx form with more options (how to do this?).

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  • Workflow engine BPMN, Drools, etc or ESB?

    - by Tom
    We currently have an application that is based on an in-house developed workflow engine with YAML based DSL. We are looking to move parts of it to Java. I have discovered a number of java solutions like Intalio, JBPM, Drools Expert, Drools Flow etc. They appear to be aimed at businesses where the business analyst creates the workflows using a graphical editor and submits them to the workflow engine. They seem geared towards ease of use for non-technical people rather than for developers with a focus on human interaction. The workflows tend to look like. Discover-a-file -\ -> join -> process-file -> move-file -> register-file Discover-some-metadata -/ If any step fails we need to retry it X times. We also need to be able to stop the system and be able to restart it and have it continue from where it was (durable). Some of our workflows can be defined by a set of goals we need to achieve so Jess's backwards rule chaining sounds interesting but it is not open source. It might be that what we are after is a Finite State Machine engine or just an Enterprise Service Bus and do everything as JMS queues. Is there a good open source workflow engine that is both standards-based but also geared towards developers. We don't particular want to use a graphical workflow designer or write reams of XML and it should ideally be in Java or language agnostic (makes REST/Soap calls to external services). Thanks, Tom

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  • SPWorkflowCollection on SPListItem is always empty

    - by armannvg
    Hi I'm having a problem relating to Sharepoint workflows and the associated task list. I have 2 custom workflows that we created for our product. They both use the same Task list that has a custom content type that inherits from the Task content type. Now I have a case where a running workflow has been deleted via the list has been deleted or the document, this results in orphaned tasks. I want to overwrite the Task lists OnDeleting event, so that users can cleanup their tasks so that it won't contain unneccessary orphaned tasks. So my item deleting looks like this public override void ItemDeleting(SPItemEventProperties properties) { SPListItem currentListItem = properties.ListItem; } The problem is that when I go into debug mode and check the currentListItem.Workflows.Count field then it's always 0. It doesn't matter which workflow I initiate or what task i look at, the SPWorkflowCollection returned is always empty :( I was wondering if this might be related to a bug in our custom workflow where it's not wired up properly (but it finishes correctly and tasks are deleted when a workflow is terminated) or am I looking at this the wrong way ?

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  • how to let the parser print help message rather than error and exit

    - by fluter
    Hi, I am using argparse to handle cmd args, I wanna if there is no args specified, then print the help message, but now the parse will output a error, and then exit. my code is: def main(): print "in abing/start/main" parser = argparse.ArgumentParser(prog="abing")#, usage="%(prog)s <command> [args] [--help]") parser.add_argument("-v", "--verbose", action="store_true", default=False, help="show verbose output") subparsers = parser.add_subparsers(title="commands") bkr_subparser = subparsers.add_parser("beaker", help="beaker inspection") bkr_subparser.set_defaults(command=beaker_command) bkr_subparser.add_argument("-m", "--max", action="store", default=3, type=int, help="max resubmit count") bkr_subparser.add_argument("-g", "--grain", action="store", default="J", choices=["J", "RS", "R", "T", "job", "recipeset", "recipe", "task"], type=str, help="resubmit selection granularity") bkr_subparser.add_argument("job_ids", nargs=1, action="store", help="list of job id to be monitored") et_subparser = subparsers.add_parser("errata", help="errata inspection") et_subparser.set_defaults(command=errata_command) et_subparser.add_argument("-w", "--workflows", action="store_true", help="generate workflows for the erratum") et_subparser.add_argument("-r", "--run", action="store_true", help="generate workflows, and run for the erratum") et_subparser.add_argument("-s", "--start-monitor", action="store_true", help="start monitor the errata system") et_subparser.add_argument("-d", "--daemon", action="store_true", help="run monitor into daemon mode") et_subparser.add_argument("erratum", action="store", nargs=1, metavar="ERRATUM", help="erratum id") if len(sys.argv) == 1: parser.print_help() return args = parser.parse_args() args.command(args) return how can I do that? thanks.

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  • How to factor out data layer in nopCommerce and replace MS SQL with RavenDB?

    - by Kaveh Shahbazian
    I am new to nopCommerce and ecommerce in general but I am involved in an ecommerce project. Now from my past experiences with RavenDB (which mostly were absolutely pleasant) and based on the needs of the business (fast changes with awkward business workflows) It seemed to be an appealing option to have RavenDB handling all sort of things related to the database. I do not understand design and architecture of nopCommerce fully so I did not reach to a conclusion on how to factor data parts, since it seems the services layer actually does not abstract data-layer concepts away; like bringing in EF working model to other layers. I have found another project which used NuDB as it's database as a nopCommerce fork. But it did not help because NuDB still has the feeling of a RDBMS and is not as different as RavenDB. Now first how can I learn about the internals of nopCommerce (other than investigating the code)? It's workflows? It's conventions? Second has anyone tried something similar before with a NoSQL database (say like MongoDB or RavenDB)? Is it possible to achieve this in a 1 (~2) month time frame? Thanks in advance;

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  • SharePoint 2010 Video Training

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Yes, the DVD is finally available. This is an exhaustive 14 hour video course that Carl and I recorded back in April. It is an end-to-end overview of SharePoint 2010. You can view more details including ordering information about the DVD here. And if you’re interested, a SharePoint 2007 video training version is also available. Carl and I worked quite hard on putting these together, so we hope you enjoy these. Detailed Table of Contents: Introduction (13:49) 30,000 Foot Overview (42:07) Application Management (43:35) User Experience (16:00) Writing Code Part 1 (1:07:49) Writing Code Part 2 (34:41) Simple Web Parts (14:01) Visual Web Parts (6:35) Pages (35:02) Putting it All Together (29:13) Client Side Technology (49:19) ADO.NET Data Services (51:29) Custom Data Services (43:30) Managing Data (29:02) Managing Data: Content Types (17:11) Managing Data: Events (19:22) Managing Data: List Scalability (35:51) Managing Data: Querying (20:07) Enterprise Content Management: DocumentIDs and Document Sets (16:44) Enterprise Content Management: Metadata Infrastructure (22:13) Enterprise Content Management: Record Management (26:27) Enterprise Content Management: Content Organizer (7:21) Enterprise Content Management: Enterprise Content Types (11:21) Business Connectivity Services (BCS) in the SharePoint Designer (26:09) BCS in Visual Studio (9:57) Workflows in the SharePoint Designer (22:07) Workflows in Visual Studio (19:01) Business Intelligence (21:14) Excel (15:25) Performance Point (24:37) Security: Claims-Based Authentication (27:13) Security: Secure Store Service (11:04) Security: The SharePoint Object Model (11:16) Comment on the article ....

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • WF4 workflow versioning using WorkflowServiceHost

    - by rwwilden
    Related to this question. I understand how to implement versioning of workflows using WorkflowApplication. If you keep the original XAML definition for older versions of your workflow around, you can load them using the right WorkflowApplication constructor. How could you ensure that WorkflowServiceHost uses the correct workflow definition when you want to host your workflows in IIS? There is a WorkflowServiceHost constructor that you can use to load a workflow definition, but when you are hosting inside IIS through a XAMLX file, you do not call WorkflowServiceHost yourself, this is handled somehow by IIS. So how do I ensure that the correct workflow definition is loaded for the right version of my workflow?

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  • Loading persisted workflow after workflowdefinition has changed in WF4

    - by Flores
    How to solve this problem (in WF4): I create a workflow in xaml and start several instances of it, I have a persistancestore and all workflows persist on a bookmark half way their workflow. Now I stop the application If I restart te application everything is resumed, en nicely completes. But what if I want to change the workflow definition after the running instances persist? the only way to load the running workflows (that I was able to find) is the following way: WorkflowApplication wfapp = new WorkflowApplication(new WorkflowDefinition()); wfapp.InstanceStore = new SqlWorkflowInstanceStore(connStr); wfapp.Load(wfGuid); So you need the workflow definition, if it has changed during the persistance, things go horribly wrong. What is the best way to solve this?

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  • Windows Workflow Foundation: Multiple applications

    - by Petr Felzmann
    We are running several ASP.NET applications (one per customer) based on our custom framework (which just extend ASP.NET). Each web application use its own database (Initial Catalog in the term of connection string). Now we would like to add workflow capability to the applications (to our framework respectively). The particular workflows will be the same for all the applications only some initial settings of each workflow can vary, e.g. in one application the e-mail will be send to the user X, but in other application to the user Y. The question is if we can install one workflow engine (with one database for persistence) and share this for all workflows in all web applications. If so, how then workflow engine get knows the particular workflow belongs to which web application? Should we store some application identifier somewhere in workflow? Thanks for suggestions!

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  • Windows Workflow runs very slowlyh on my DEV machine

    - by Joon
    I am developing an app using WF hosted in IIS as WCF services as a business layer. This runs quickly on any machine running Windows Server 2008 R2, but very slowly on our dev machines, running Windows XP SP3. Yesterday, the workflows were as fast on my dev machine as they are on the server for the whole day. Today, they are back to running slowly again (I rebooted overnight) Has anyone else experienced this problem with workflows running slowly on IIS in XP? What did you do to fix it?

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  • Today on http://endpoint.tv – AppFabric Dashboard Overview

    - by The Official Microsoft IIS Site
    AppFabric has this great new Dashboard that gives you insight into what is happening with your services and workflows. In this video, Senior Programming Writer Michael McKeown shows you what the Dashboard can do for you. Watch it now on endpoint.tv For more on the AppFabric Dashboard see the following articles on MSDN Monitoring Applications Using AppFabric Management UI Features We have more great episodes available at http://endpoint.tv so keep watching Ron Jacobs Host of endpoint.tv...( read more...(read more)

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  • endpoint.tv - Troubleshooting with AppFabric

    - by The Official Microsoft IIS Site
    Troubleshooting applications in production is always a challenge. With AppFabric monitoring your workflows and services, you get great information about exactly what is happening, including notices about unhandled exceptions. In this episode, Michael McKeown will show you more about how you can use these features to troubleshoot problems with your applications. Be sure to check out the AppFabric Wiki for more great tips, and to share yours as well....( read more ) Read More......(read more)

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  • This Task Is Currently Locked by a Running Workflow and Cannot Be Edited

    - by Jayant Sharma
    Problem: In SharePoint Workflow, "This task is currently locked by a running workflow and cannot be edited" is the common exception, that we face. Solution: Generally this exception occurs 1.  when the number of items in the Task List gets highThis exception says that the workflow is not able to deliver the all the events at a given time and so the tasks get locked.  Out Of Box, the default event delivery throttle value is 15.  Event delivery throttle value Specifies the number of workflows that can be processed at the same time across all front-end Web serverslook at following link.(http://blogs.msdn.com/b/vincent_runge/archive/2008/09/16/about-the-workflow-eventdelivery-throttle-parameter.aspx)If the value returned by query is superior to the throttle (15 by default), any new workflow event will not be processed immediately. so we need to change it by stsadm command like...stsadm -o setproperty -pn workflow-eventdelivery-throttle -pv "20"(http://technet.microsoft.com/en-us/library/cc287939(office.12).aspx) 2. When we modify a Workflow Task from Custom TaskEdit Page.   when we try to modify the workflow task from outside workflow default Page, like custom workflow taskedit page. then is exception occurs.suppose we have custom task edit page with dropdown  and values are submitted/ Progress/ completed etc and we want to complete task from here. it will throw exception on SPWorkflowTask.AlterTask method, which changes the TaskStatus.When I debug, to find the root cause I actully found that the workflow is not locked. The InternalState flag of the workflow does not include the Locked flag bits(http://msdn.microsoft.com/en-us/library/dd928318(v=office.12).aspx) When I found this link http://geek.hubkey.com/2007/09/locked-workflow.htmlIt is exactly what I wanted. It says that "when the WorkflowVersion of the task list item is not equal to 1" then the error occurs. The solution that is propsed here works fantastically if ((int)task[SPBuiltInFieldId.WorkflowVersion] != 1){    SPList parentList = task.ParentList.ParentWeb.Lists[new Guid(task[SPBuiltInFieldId.WorkflowListId].ToString())];    SPListItem parentItem = parentList.Items.GetItemById((int)task[SPBuiltInFieldId.WorkflowItemId]);    SPWorkflow workflow = parentItem.Workflows[new Guid(task[SPBuiltInFieldId.WorkflowInstanceID].ToString())];    if (!workflow.IsLocked)    {       task[SPBuiltInFieldId.WorkflowVersion] = 1;       task.SystemUpdate();      break;    }} It will reset the workflow version to 1 again.Conclusion: This Exception is completely confusing. So, we need to find at first whether our workflow is really locked or not. If it is really locked then use 1st method. If not, then check the workflow version and set it to 1 again.Jayant Sharma

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  • Video documentary on the open source culture ?

    - by explorest
    Hello, I'm looking for some videos on these subjects: A movie/documentary detailing the origin, history, and current state of open source culture A movie/documentary on how open source software actually gets developed. What are the technical workflows. How do people create projects, recruit contributors, build a community, assign roles, track issues, assimilate new comers ... etc etc. Could someone suggest a title?

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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