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  • Oracle Policy Automation at OpenWorld 2012

    - by jeffrey.waterman
    Oracle Policy Automation (OPA)atOpenWorld 2012 Oracle Policy Automation (OPA), the breakthrough policy automation platform, enables organizations to deliver: Consistent policy-based decision making throughout the organization across all channels Agile response to policy changes and analysis Transparency and auditability This year there will be: 8 sessions – combination of customer panels & product strategy sessions Standalone OPA DEMOpod – Moscone Center WEST, W044 Key highlights Hear Davin Fifield discuss the Product Roadmap for OPA (including OPA + RightNow) he will also be joined by Sean Haynes from Stewart Title who will share the success they are having with OPA. OPA Public Sector Customer Panel - This year the OPA panel consists of some of OPA’s most successful & largest customers, speakers include: Department Works & Pension (UK) Toll – Department of Defence (AU) Municipality of Sao Paulo (Brazil) SCHEDULE HIGHLIGHTS Monday October 1, 2012 SESSION ID TIME TITLE LOCATION CON9655 12:15 pm  1:15 pm PST (Pacific Standard Time) Oracle Policy Automation Roadmap: Supercharging the Customer Experience Davin Fifield, VP OPA Development, OracleSean Haynes, VP Stewart Title Westin San Francisco - Metropolitan I CON9700 12:15 m – 1:15 pm PST (Pacific Standard Time) Siebel CRM Overview, Strategy, and RoadmapGeorge Jacob - Group Vice President, CRM Applications / XML, OracleUma Welingkar - Director, Product Management, Oracle Moscone West - 2009 Wednesday October 3, 2012 SESSION ID TIME TITLE LOCATION CON8840 5.00pm – 6.00pm PST (Pacific Standard Time) Achieving Agility Through Closed-Loop Policy AutomationCustomer PanelFacilitator – Surend Dayal, Oracle Dept. Works & Pension (UK) – Haydn Leary Municipality of Sao Paulo (Brazil) - Luiz Cesar Michielin Kiel Toll (AU) – Nigel Maloney   Westin San Francisco - Franciscan I CON8952 5.00pm – 6.00pm PST (Pacific Standard Time) BPM: An Extension Strategy for Enterprise ApplicationsHarish Gaur -  OracleSrikant Subramaniam - Oracle Moscone West - 3003 Thursday October 4, 2012 SESSION ID TIME TITLE LOCATION CON11515 2:15 pm – 3:15 pm PST (Pacific Standard Time) Oracle Policy Automation + RightNow: Agile self-service and agent experiencesDavin Fifield, VP OPA Development, Oracle Westin San Francisco - City

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  • C-panel mail goes into spam instead of inbox in gmail

    - by Robin Jain
    I have c-panel vps server. I have created a domain on the same server, but when I send mail through webmail to gmail email id it goes into the spam folder. Note--->Mail ip note blacklisted Spf records enable DKIM enable reverse dns are perfect ====================================================================== Email header Information: Delivered-To: [email protected] Received: by 10.143.93.13 with SMTP id v13csp119806wfl; Fri, 6 Jul 2012 08:01:36 -0700 (PDT) Received: by 10.182.52.42 with SMTP id q10mr26133912obo.46.1341586895571; Fri, 06 Jul 2012 08:01:35 -0700 (PDT) Return-Path: <[email protected]> Received: from lakshyacs-u.securehostdns.com ([50.97.147.134]) by mx.google.com with ESMTPS id fx3si18028369obc.144.2012.07.06.08.01.35 (version=TLSv1/SSLv3 cipher=OTHER); Fri, 06 Jul 2012 08:01:35 -0700 (PDT) Received-SPF: pass (google.com: domain of [email protected] designates 50.97.147.134 as permitted sender) client-ip=50.97.147.134; Authentication-Results: mx.google.com; spf=pass (google.com: domain of [email protected] designates 50.97.147.134 as permitted sender) [email protected] Received: from localhost.localdomain ([127.0.0.1]:39016 helo=harishjoshico.com) by lakshyacs-u.securehostdns.com with esmtpa (Exim 4.77) (envelope-from <[email protected]>) id 1SnA2J-0006Nq-05 for [email protected]; Fri, 06 Jul 2012 20:31:35 +0530 Received: from 223.189.14.213 ([223.189.14.213]) (SquirrelMail authenticated user [email protected]) by harishjoshico.com with HTTP; Fri, 6 Jul 2012 20:31:35 +0530 Message-ID: <[email protected]> Date: Fri, 6 Jul 2012 20:31:35 +0530 Subject: ggglkhl From: [email protected] To: [email protected] User-Agent: SquirrelMail/1.4.22 MIME-Version: 1.0 Content-Type: text/plain;charset=iso-8859-1 Content-Transfer-Encoding: 8bit X-Priority: 3 (Normal) Importance: Normal X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - lakshyacs-u.securehostdns.com X-AntiAbuse: Original Domain - gmail.com X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - harishjoshico.com jhkhl ================================================================

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  • ubuntu 12.04 not responding after software update

    - by Loukas
    Yesterday, I did a software update and since then the system became unusable. To be more precise, I login and then I see only the background image without any bars, images etc.. This happened after updating the system. Please find here the relevant part /var/log/apt/history.log. I'm running 64 bit 12.04 distribution on nVidia. The 2-3 first restarts after the upgrade it was complaining about compiz/unity crashes and then the situation is as described above. I would be the most grateful of you could help me on this. Best regards, Loukas Start-Date: 2012-06-05 10:31:42 Commandline: aptdaemon role='role-commit-packages' sender=':1.77' Upgrade: libpolkit-backend-1-0:amd64 (0.104-1, 0.104-1ubuntu1), libgnome-control-center1:amd64 (3.4.1-0ubuntu2, 3.4.2-0ubuntu0.2), libgl1-mesa-dri:amd64 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libgl1-mesa-dri:i386 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libgl1-mesa-glx:amd64 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libgl1-mesa-glx:i386 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libpolkit-gobject-1-0:amd64 (0.104-1, 0.104-1ubuntu1), gnome-control-center-data:amd64 (3.4.1-0ubuntu2, 3.4.2-0ubuntu0.2), libglapi-mesa:amd64 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libglapi-mesa:i386 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), policykit-1:amd64 (0.104-1, 0.104-1ubuntu1), software-center:amd64 (5.2.2.1, 5.2.2.2), update-manager:amd64 (0.156.14.4, 0.156.14.5), update-manager-core:amd64 (0.156.14.4, 0.156.14.5), libxatracker1:amd64 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libpolkit-agent-1-0:amd64 (0.104-1, 0.104-1ubuntu1), gnome-control-center:amd64 (3.4.1-0ubuntu2, 3.4.2-0ubuntu0.2), libglu1-mesa:amd64 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1), libglu1-mesa:i386 (8.0.2-0ubuntu3, 8.0.2-0ubuntu3.1) End-Date: 2012-06-05 10:32:51

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  • Where is the Flash in Chrome?

    - by Daniel
    I installed Google Chrome. This is the first thing I did after installing Ubuntu. I went into firefox, and went to chrome.google.com, and hit the button. I don't like package managers, and avoid the command line like the pox. Then, I started using Google Chrome. I went to Kongregate, and clicked on a game. It told me I didn't have flash. A few different websites told me the same. I assumed that they must have been wrong. I hit the link to Adobe, to install Flash, and it reassured me; of course, Google Chrome includes Flash. I checked my version - Chrome 5.0.375.126. Of course, I just downloaded it. I scoured the internet for solutions. None worked. Many seemed to involve re-enabling Flash, or something like that. But insofar as I can tell, there is no Flash anywhere in my Chrome. I feel like I bought a Reese's cup, and found solid chocolate. I checked in the Chrome plugin manager, and everything. A few solutions told me to copy some garbage into my command line and hit enter (as almost all solutions to problems on linux entail). I did it, reluctantly, and it did nothing. I thought Flash was supposed to come with Chrome. But it didn't. Sooooo... What gives? Google Chrome version: Google Chrome 5.0.375.126 (Official Build 53802) WebKit 533.4 V8 2.1.10.15 User Agent Mozilla/5.0 (X11; U; Linux x86_64; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.126 Safari/533.4 Command Line /opt/google/chrome/google-chrome Operating System: Ubuntu 10.4 64 bit.

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  • Tale of an Encrypted SSIS Package in msdb and a Lost Password

    - by Argenis
      Yesterday a Developer at work asked for a copy of an SSIS package in Production so he could work on it (please, dear Reader – withhold judgment on Source Control – I know!). I logged on to the SSIS instance, and when I went to export the package… Oops. I didn’t have that password. The DBA who uploaded the package to Production is long gone; my fellow DBA had no idea either - and the Devs returned a cricket sound when queried. So I posed the obligatory question on #SQLHelp and a bunch of folks jumped in – some to help and some to make fun of me (thanks, @SQLSoldier @crummel4 @maryarcia and @sqljoe). I tried their suggestions to no avail…even ran some queries to see if I could figure out how to extract the package XML from the system tables in msdb:   SELECT CAST(CAST(p.packagedata AS varbinary(max)) AS varchar(max)) FROM msdb.dbo.sysssispackages p WHERE p.name = 'LePackage'   This just returned a bunch of XML with encrypted data on it:  I knew there was a job in SQL Agent scheduled to execute the package, and when I tried to look at details on the job step I got the following: Not very helpful. The password had to be saved somewhere, but where?? All of a sudden I remembered that there was a system table I hadn’t queried yet: SELECT sjs.command FROM msdb.dbo.sysjobs sj JOIN msdb.dbo.sysjobsteps sjs ON sj.job_id = sjs.job_id WHERE sj.name = 'Run LePackage' The result: “Well, that’s really secure”, I thought to myself. Cheers, -Argenis

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  • JRockit R28 "Ropsten" released

    - by tomas.nilsson
    R28 is a major release (as indicated by the careless omissions of "minor" and "revision" numbers. The formal name would be R28.0.0). Our customers expect grand new features and innovation from major releases, and "Ropsten" will not disappoint. One of the biggest challenges for IT systems is after the fact diagnostics. That is - Once something has gone wrong, the act of trying to figure out why it went wrong. Monitoring a system and keeping track of system health once it is running is considered a hard problem (one that we to some extent help our customers solve already with JRockit Mission Control), but doing it after something occurred is close to impossible. The most common solution is to set up heavy logging (and sacrificing system performance to do the logging) and hope that the problem occurs again. No one really thinks that this is a good solution, but it's the best there is. Until now. Inspired by the "Black box" in airplanes, JRockit R28 introduces the Flight Recorder. Flight Recorder can be seen as an extremely detailed log, but one that is always on and that comes without a cost to system performance. With JRockit Flight Recorder the customer will be able to get diagnostics information about what happened _before_ a problem occurred, instead of trying to guess by looking at the fallout. Keywords that are important to the customer are: • Extremely detailed, always on, diagnostics information • No performance overhead • Powerful tooling to visualize the data recorded. • Enables diagnostics of bugs and SLA breaches after the fact. For followers of JRockit, other additions are: • New JMX agent that allows JRMC to be used through firewalls more easily • Option to generate HPROF dumps, compatible with tools like Eclipse MAT • Up to 64 BG compressed references (previously 4) • View memory allocation on a thread level (as an Mbean and in Mission Control) • Native memory tracking (Command line and Mbean) • More robust optimizer. • Dropping support for Java 1.4.2 and Itanium If you have any further questions, please email [email protected]. The release can be downloaded from http://www.oracle.com/technology/software/products/jrockit/index.html

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  • WebGL CORS error loading simple texture in Chrome

    - by mathacka
    Here's my code: function loadTexture() { textureImage = new Image(); textureImage.onload = function() { setupTexture(); } textureImage.src = "jumper2.png"; } function setupTexture() { texture = gl.createTexture(); gl.bindTexture(gl.TEXTURE_2D, texture); gl.pixelStorei(gl.UNPACK_FLIP_Y_WEBGL, true); // this next line has the error: Uncaught SecurityError: An attempt was made to break through the security policy of the user agent. gl.texImage2D(gl.TEXTURE_2D, 0, gl.RGBA, gl.RGBA, gl.UNSIGNED_BYTE, textureImage); gl.texParameteri(gl.TEXTURE_2D, gl.OES_TEXTURE_FLOAT_LINEAR, gl.NEAREST); if (!gl.isTexture(texture)) { alert("Error: Texture is invalid"); } glProgram.samplerUniform = gl.getUniformLocation(glProgram, "uSampler"); gl.uniform1i(glProgram.samplerUniform, 0); } I've researched it and it is a CORS error a "Cross-origin resource sharing" error, but it's a local file! I can't figure out what's wrong. I did make the picture using gimp, and I'm not sure the coding was right on the export, but I eliminated a previous error using "gl.OES_TEXTURE_FLOAT_LINEAR".

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  • How can I email a vCard to users who are unable to download it?

    - by Zachary Lewis
    I have created vCards for the people in my business, and they are great for users on standard browsers; however, users browsing on a mobile device (notably iPhone) are unable to download and view my vCard. Is there a service that I can direct them to that will allow them to receive an email containing my vCard, or is there a simple way I can set this up myself? I am running my site on WordPress, and initial attempts have failed spectacularly. I'd like for them to be given the option to perform either action, but have the predominant action more prominently visible (probably via user agent detection). Something along the lines of: It looks like you're on an iPhone! It's a bummer they can't download vCards, but if you enter your email address, we'll wrap one up and send it your way! Don't worry, we won't send you junk email. Heck, we don't even save your email address! [email protected] Think you've got it all figured out? Fine, download the vCard instead! If you know of a service or simple-to-implement PHP library (or WordPress plug-in), please let me know! If not, let me know what the best solution to this problem is!

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  • Need to sanity-check my .htaccess, especially Limit GET POST line for Google repellent

    - by jose
    I need a sanity check on this .htaccess (from a WordPress site) I inherited from a 5 month+ old site. What's the symptom? Google + Bing crawl, but don't index any of the pages. Let me be clear: I'm not mad about "not ranking high." I think something is (accidentally) rejecting search engine indexing. I am not an expert on .htaccess, but one part especially looked funny, the Limit GET POST line. Is it not weird to have both Allow and Deny all, with no parameters? Also, I've ruled out robots.txt, but if I were you I'd want to see it, so here it is: User-agent: * Crawl-delay: 30 And here's the more suspect .htaccess: # temp redirect wordpress content feeds to feedburner <IfModule mod_rewrite.c> RewriteEngine on RewriteCond %{HTTP_USER_AGENT} !FeedBurner [NC] RewriteCond %{HTTP_USER_AGENT} !FeedValidator [NC] RewriteRule ^feed/?([_0-9a-z-]+)?/?$ http://feeds.feedburner.com/anonymousblog [R=302,NC,L] </IfModule> # temp redirect wordpress comment feeds to feedburner <IfModule mod_rewrite.c> RewriteEngine on RewriteCond %{HTTP_USER_AGENT} !FeedBurner [NC] RewriteCond %{HTTP_USER_AGENT} !FeedValidator [NC] RewriteRule ^comments/feed/?([_0-9a-z-]+)?/?$ http://feeds.feedburner.com/anonymous_comments [R=302,NC,L] </IfModule> <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> IndexIgnore .htaccess */.??* *~ *# */HEADER* */README* */_vti* <Limit GET POST> order deny,allow deny from all allow from all </Limit> <Limit PUT DELETE> order deny,allow deny from all </Limit> php_value memory_limit 32M Adding header by request: <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="robots" content="noindex,nofollow" /> <meta name="description" content="buncha junk i've deleted." /> <meta name="keywords" content="keywords i've deleted" /> <meta name="viewport" content="width=device-width" />

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  • Duke at JavaOne

    - by Tori Wieldt
    A living, life-size Duke is a popular feature at every JavaOne developer conference.  One of the highlights for attendees is to meet Duke "in person" and get their picture taken. It's fun to show to your friends...and try to explain why you are standing next to a tooth.* While Duke refused any interviews, I found a slip of paper stuck to Duke's foot. If you wonder why I give 100%,The community deserves no less.Neither JavaOne.They both deserve the best! So much of the world we enjoy today,and the places we're sure to advanceis due to engineering brillianceand gives our species that chance. So when I dance and give it my allas Duke, to rally some cheer,the honor and the privilegemakes me smile, ear to ear. *Duke was designed to represent a "software agent" that performed tasks for the user. In 2006, Duke was officially open sourced under a BSD license. Developers and designers can play around with Duke and have access to Duke’s graphical specifications through a java.net project at http://duke.kenai.com. JavaOne attendees can find Duke in the Zone all week.

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  • How to find out which python script is using resources?

    - by Jesse the Wind Wanderer
    Can someone tell me how to find out which python script is using lots of system resources? I can see with the 'top' command that a process called "python" is always near the top of the list. 2603 jesse 20 0 159m 27m 13m S 6 1.4 1:47.74 python Can someone tell me how to find this specific python script's name? I could go through the arduous process of disabling startup apps/processes until I finally found the one that starts this python process but there must be a better way of determining what exactly this python process is, yes? Doing a ps -AH doesn't yield anything useful. ps -AH 1 ? 00:00:00 init ... 1325 ? 00:00:00 lightdm 1382 tty7 00:01:57 Xorg 2265 ? 00:00:00 lightdm 2510 ? 00:00:00 gnome-session 2546 ? 00:00:00 ssh-agent 2560 ? 00:00:02 gnome-settings- 2582 ? 00:00:01 syndaemon 2578 ? 00:00:49 compiz 3009 ? 00:00:00 sh 3010 ? 00:00:01 gtk-window-deco 2590 ? 00:00:00 nm-applet 2591 ? 00:00:00 bluetooth-apple 2592 ? 00:00:00 indicator-ubunt 2593 ? 00:00:00 gnome-fallback- 2600 ? 00:00:05 nautilus 2601 ? 00:00:00 everpad 2603 ? 00:02:24 python

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  • A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

    - by Tom Floodeen
    In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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  • links for 2011-01-10

    - by Bob Rhubart
    Clusterware 11gR2: Setting up an Active/Passive failover configuration (Oracle Luxembourg XPS on Database) Some think that expensive third-party cluster systems are necessary when it comes to protecting a system with an Active/Passive architecture with failover capabilities. Not true, according to Gilles Haro. (tags: oracle otn database) Atul Kumar: Part IX : Install OAM Agent - 11g WebGate with OAM 11g Part 9 of Atul's step by step guide to the installation of Oracle Identity Management. (tags: oracle oam identitymanagement security otn) Michel Schildmeijer: Oracle Service Bus: enable / disable proxy service with WLST Amis Technology's Michel Schildmeijer shares a process he found for enabling / disabling a proxy service within Oracle Service Bus 11g with WLST (WebLogic Scripting tool). (tags: oracle soa servicebus weblogic) @andrejusb: SOA & E2.0 Partner Community Forum XIII - in Utrecht, The Netherlands Oracle ACE Director Andrejus Baranovskis shares a nice plug for the SOA & E2.0 Partner Community Forum XIII coming up in March in the Netherlands. (tags: oracle oracleace otn soa enterprise2.0) Oracle Magazine Architect Column: Enterprise Architecture in Interesting Times Oracle ACE Directors Lonneke Dikmans, Ronald van Luttikhuizen, Mike van Alst, and Floyd Teter and Oracle enterprise architect Mans Bhuller share their thoughts on the forces that are shaping enterprise architecture. (tags: oracle otn architect entarch oraclemag) InfoQ: Deriving Agility from SOA and BPM - Ten Things that Separate the Winners from the Losers In this presentation from SOA Symposium 2010, Manas Deb and Clemens Utschig-Utschig discuss how to derive business agility from SOA and BPM, motivations for agility, developing and nurturing agility, influencers and dependencies, how SOA and BPM enable agility, pitfalls and recommendations for organizational culture, and pitfalls and recommendations for business and technical architectures. (tags: ping.fm)

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  • Short Look at Frends Helium 2.0 Beta

    - by mipsen
    Pekka from Frends gave me the opportunity to have a look at the beta-version of their Helium 2.0. For all of you, who don't know the tool: Helium is a web-application that collects management-data from BizTalk which you usually have to tediously collect yourself, like performance-data (throttling, throughput (like completed Orchestrations/hour), other perfomance-counters) and data about the state of BTS-Applications and presents the data in clearly structured diagrams and overviews which (often) even allow drill-down.  Installing Helium 2 was quite easy. It comes as an msi-file which creates the web-application on IIS. Aditionally a windows-service is deployt which acts as an agent for sending alert-e-mails and collecting data. What I missed during installation was a link to the created web-app at the end, but the link can be found under Program Files/Frends... On the start-page Helium shows two sections: An overview about the BTS-Apps (Running?, suspended messages?) Basic perfomance-data You can drill-down into the BTS-Apps further, to see ReceiveLocations, Orchestrations and SendPorts. And then a very nice feature can be activated: You can set a monitor to each of the ports and/or orchestrations and have an e-mail sent when a threshold of executions/day or hour is not met. I think this is a great idea. The following screeshot shows the configuration of this option. Conclusion: Helium is a useful monitoring  tool for BTS-operations that might save a lot of time for collecting data, writing a tool yourself or documentation for the operations-staff where to find the data. Pros: Simple installation Most important data for BTS-operations in one place Monitor for alerts, if throughput is not met Nice Web-UI Reasonable price Cons: Additional Perormance-counters cannot be added Im am not sure when the final version is to be shipped, but you can see that on Frend's homepage soon, I guess... A trial version is available here

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  • Quest releases NetVault Backup, Spotlight, Foglight, JClass, JProbe, Shareplex, Management Console and Authentication Services on Solaris 11

    - by user13333379
    Quest released the following products on Solaris 11 (SPARC, x64).: Quest NetVault Backup Server : v8.6.3, v8.6.1, v8.6  - Solaris 11, 10, 9 ; SPARC/x86/64 Quest NetVault Backup Client : v8.6.3, v8.6.1, v8.6  - Solaris 11, 10, 9 ; SPARC/x86/64 Quest Spotlight on Unix : v8.0 -Solaris 11, 10, 9  ; SPARC/x86/64 Quest Spotlight on Oracle : v9.0 - Solaris 11, 10, 9 ; SPARC/x86/64 Quest Authentication Services (formerly Vintela Authentication Services) : v4.0.3 - Solaris 11, 10, 9 ; SPARC/x86/64 Quest One Management Console for Unix (formerly Quest Identity Manager for Unix)  Solaris 11, 10, 9 ; SPARC/x86/64 Quest Foglight for Operating System : v5.6.5 -Solaris 11, 10, 9  ; SPARC/x86/64 including zones Quest Foglight Agent Manager : v5.6.x -Solaris 11, 10, 9  ; SPARC/x86/64 including zones Quest Foglight Cartridge for Infrastructure : v5.6.5 -Solaris 11, 10, 9  ; SPARC/x86/64 including zones Quest JClass : v6.5 -Solaris 11, 10, 9  ; SPARC/x86/64  Quest JProbe : v9.5 -Solaris 11: x86  Quest Shareplex for Oracle : v7.6.3 : Solaris 11, 10, 9 ; SPARC/x86/64

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  • How Visual Studio 2010 and Team Foundation Server enable Compliance

    - by Martin Hinshelwood
    One of the things that makes Team Foundation Server (TFS) the most powerful Application Lifecycle Management (ALM) platform is the traceability it provides to those that use it. This traceability is crucial to enable many companies to adhere to many of the Compliance regulations to which they are bound (e.g. CFR 21 Part 11 or Sarbanes–Oxley.)   From something as simple as relating Tasks to Check-in’s or being able to see the top 10 files in your codebase that are causing the most Bugs, to identifying which Bugs and Requirements are in which Release. All that information is available and more in TFS. Although all of this tradability is available within TFS you do need to understand that it is not for free. Well… I say that, but if you are using TFS properly you will have this information with no additional work except for firing up the reporting. Using Visual Studio ALM and Team Foundation Server you can relate every line of code changes all the way up to requirements and back down through Test Cases to the Test Results. Figure: The only thing missing is Build In order to build the relationship model below we need to examine how each of the relationships get there. Each member of your team from programmer to tester and Business Analyst to Business have their roll to play to knit this together. Figure: The relationships required to make this work can get a little confusing If Build is added to this to relate Work Items to Builds and with knowledge of which builds are in which environments you can easily identify what is contained within a Release. Figure: How are things progressing Along with the ability to produce the progress and trend reports the tractability that is built into TFS can be used to fulfil most audit requirements out of the box, and augmented to fulfil the rest. In order to understand the relationships, lets look at each of the important Artifacts and how they are associated with each other… Requirements – The root of all knowledge Requirements are the thing that the business cares about delivering. These could be derived as User Stories or Business Requirements Documents (BRD’s) but they should be what the Business asks for. Requirements can be related to many of the Artifacts in TFS, so lets look at the model: Figure: If the centre of the world was a requirement We can track which releases Requirements were scheduled in, but this can change over time as more details come to light. Figure: Who edited the Requirement and when There is also the ability to query Work Items based on the History of changed that were made to it. This is particularly important with Requirements. It might not be enough to say what Requirements were completed in a given but also to know which Requirements were ever assigned to a particular release. Figure: Some magic required, but result still achieved As an augmentation to this it is also possible to run a query that shows results from the past, just as if we had a time machine. You can take any Query in the system and add a “Asof” clause at the end to query historical data in the operational store for TFS. select <fields> from WorkItems [where <condition>] [order by <fields>] [asof <date>] Figure: Work Item Query Language (WIQL) format In order to achieve this you do need to save the query as a *.wiql file to your local computer and edit it in notepad, but one imported into TFS you run it any time you want. Figure: Saving Queries locally can be useful All of these Audit features are available throughout the Work Item Tracking (WIT) system within TFS. Tasks – Where the real work gets done Tasks are the work horse of the development team, but they only as useful as Excel if you do not relate them properly to other Artifacts. Figure: The Task Work Item Type has its own relationships Requirements should be broken down into Tasks that the development team work from to build what is required by the business. This may be done by a small dedicated group or by everyone that will be working on the software team but however it happens all of the Tasks create should be a Child of a Requirement Work Item Type. Figure: Tasks are related to the Requirement Tasks should be used to track the day-to-day activities of the team working to complete the software and as such they should be kept simple and short lest developers think they are more trouble than they are worth. Figure: Task Work Item Type has a narrower purpose Although the Task Work Item Type describes the work that will be done the actual development work involves making changes to files that are under Source Control. These changes are bundled together in a single atomic unit called a Changeset which is committed to TFS in a single operation. During this operation developers can associate Work Item with the Changeset. Figure: Tasks are associated with Changesets   Changesets – Who wrote this crap Changesets themselves are just an inventory of the changes that were made to a number of files to complete a Task. Figure: Changesets are linked by Tasks and Builds   Figure: Changesets tell us what happened to the files in Version Control Although comments can be changed after the fact, the inventory and Work Item associations are permanent which allows us to Audit all the way down to the individual change level. Figure: On Check-in you can resolve a Task which automatically associates it Because of this we can view the history on any file within the system and see how many changes have been made and what Changesets they belong to. Figure: Changes are tracked at the File level What would be even more powerful would be if we could view these changes super imposed over the top of the lines of code. Some people call this a blame tool because it is commonly used to find out which of the developers introduced a bug, but it can also be used as another method of Auditing changes to the system. Figure: Annotate shows the lines the Annotate functionality allows us to visualise the relationship between the individual lines of code and the Changesets. In addition to this you can create a Label and apply it to a version of your version control. The problem with Label’s is that they can be changed after they have been created with no tractability. This makes them practically useless for any sort of compliance audit. So what do you use? Branches – And why we need them Branches are a really powerful tool for development and release management, but they are most important for audits. Figure: One way to Audit releases The R1.0 branch can be created from the Label that the Build creates on the R1 line when a Release build was created. It can be created as soon as the Build has been signed of for release. However it is still possible that someone changed the Label between this time and its creation. Another better method can be to explicitly link the Build output to the Build. Builds – Lets tie some more of this together Builds are the glue that helps us enable the next level of tractability by tying everything together. Figure: The dashed pieces are not out of the box but can be enabled When the Build is called and starts it looks at what it has been asked to build and determines what code it is going to get and build. Figure: The folder identifies what changes are included in the build The Build sets a Label on the Source with the same name as the Build, but the Build itself also includes the latest Changeset ID that it will be building. At the end of the Build the Build Agent identifies the new Changesets it is building by looking at the Check-ins that have occurred since the last Build. Figure: What changes have been made since the last successful Build It will then use that information to identify the Work Items that are associated with all of the Changesets Changesets are associated with Build and change the “Integrated In” field of those Work Items . Figure: Find all of the Work Items to associate with The “Integrated In” field of all of the Work Items identified by the Build Agent as being integrated into the completed Build are updated to reflect the Build number that successfully integrated that change. Figure: Now we know which Work Items were completed in a build Now that we can link a single line of code changed all the way back through the Task that initiated the action to the Requirement that started the whole thing and back down to the Build that contains the finished Requirement. But how do we know wither that Requirement has been fully tested or even meets the original Requirements? Test Cases – How we know we are done The only way we can know wither a Requirement has been completed to the required specification is to Test that Requirement. In TFS there is a Work Item type called a Test Case Test Cases enable two scenarios. The first scenario is the ability to track and validate Acceptance Criteria in the form of a Test Case. If you agree with the Business a set of goals that must be met for a Requirement to be accepted by them it makes it both difficult for them to reject a Requirement when it passes all of the tests, but also provides a level of tractability and validation for audit that a feature has been built and tested to order. Figure: You can have many Acceptance Criteria for a single Requirement It is crucial for this to work that someone from the Business has to sign-off on the Test Case moving from the  “Design” to “Ready” states. The Second is the ability to associate an MS Test test with the Test Case thereby tracking the automated test. This is useful in the circumstance when you want to Track a test and the test results of a Unit Test designed to test the existence of and then re-existence of a a Bug. Figure: Associating a Test Case with an automated Test Although it is possible it may not make sense to track the execution of every Unit Test in your system, there are many Integration and Regression tests that may be automated that it would make sense to track in this way. Bug – Lets not have regressions In order to know wither a Bug in the application has been fixed and to make sure that it does not reoccur it needs to be tracked. Figure: Bugs are the centre of their own world If the fix to a Bug is big enough to require that it is broken down into Tasks then it is probably a Requirement. You can associate a check-in with a Bug and have it tracked against a Build. You would also have one or more Test Cases to prove the fix for the Bug. Figure: Bugs have many associations This allows you to track Bugs / Defects in your system effectively and report on them. Change Request – I am not a feature In the CMMI Process template Change Requests can also be easily tracked through the system. In some cases it can be very important to track Change Requests separately as an Auditor may want to know what was changed and who authorised it. Again and similar to Bugs, if the Change Request is big enough that it would require to be broken down into Tasks it is in reality a new feature and should be tracked as a Requirement. Figure: Make sure your Change Requests only Affect Requirements and not rewrite them Conclusion Visual Studio 2010 and Team Foundation Server together provide an exceptional Application Lifecycle Management platform that can help your team comply with even the harshest of Compliance requirements while still enabling them to be Agile. Most Audits are heavy on required documentation but most of that information is captured for you as long a you do it right. You don’t even need every team member to understand it all as each of the Artifacts are relevant to a different type of team member. Business Analysts manage Requirements and Change Requests Programmers manage Tasks and check-in against Change Requests and Bugs Testers manage Bugs and Test Cases Build Masters manage Builds Although there is some crossover there are still rolls or “hats” that are worn. Do you thing this is all achievable? Have I missed anything that you think should be there?

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  • Case Management In-Depth: Stakeholders & Permissions by Mark Foster

    - by JuergenKress
    We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • Satellite now think for themselves, Skynet becomes self-aware

    - by iamjames
    From the movies-become-reality department comes this little gem: New control system will allow satellites to 'think for themselves' "...engineers from the University of Southampton have developed what they say is the world’s first control system for programing satellites to think for themselves. It’s a cognitive software agent called sysbrain, and it allows satellites to read English-language technical documents, which in turn instruct the satellites on how to do things such as autonomously identifying and avoiding obstacles." Gee, why does this sound so incredibly familiar?  Skynet (Terminator) "In the Terminator storyline, Skynet was originally installed into the U.S. military mainframe to control the national arsenal on August 4, 1997. On August 29 it gained self-awareness[1] and the panicking operators, realizing the extent of its abilities, attempted to shut it down. Skynet perceived the attempt to deactivate it as an attack and came to the conclusion that all of humanity would attempt to destroy it. To defend itself, it determined that humanity should be exterminated." Alright so it's not in control of the national arsenal, but it's only a matter of time before one of these satellites read Snooki's book and convinces a military satellite that we need to be exterminated.

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  • JDK 7 Feature Complete Milestone Reached

    - by Henrik Ståhl
    The JDK 7 project has reached Feature Complete (FC). This means that development and QA have finished all planned feature and test development work in the release and are moving the focus to testing and bug fixing on all supported JDK 7 platforms. This is a major step towards JDK 7 General Availability (GA) and implies that we are tracking close to the plan published on openjdk.java.net. (The original plan was FC on 12/16. We hit this less than a week late, but verifying that everything was done in time took a couple of weeks due to the intervening holidays.) The definition of the FC milestone allows for exceptions to be integrated later. There are very few such exceptions in the project, the most prominent being updated JAXP/JAXB/JAX-WS and integration of the enhanced JMX agent from JRockit. Our project management does not expect the exceptions to have any negative impact on the release plan. The project may still be delayed if the Expert Groups for the JSRs included in Java SE 7 (203, 292, 334, 336) decide to introduce changes which cannot be accomodated within the existing schedule. Apart from that caveat, Oracle remains confident with the published plan.

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  • bluetooth headset can connect, but not visible in pulse audio

    - by Kim Marivoet
    I have a plantronics bluetooth headset, and until yesterday I could use it without any problem. However, today it suddenly stopped working (maybe related to the last software update I did). I can still connect/disconnect my headset, but it doesn't show up in pulse audio anymore. I read through various posts that describes kind of the same problem, but none of the suggested solutions worked. I get following error in the syslog: Oct 13 16:49:57 desktop bluetoothd[1040]: Endpoint registered: sender=:1.34 path=/MediaEndpoint/HFPAG Oct 13 16:49:57 desktop bluetoothd[1040]: Endpoint registered: sender=:1.34 path=/MediaEndpoint/A2DPSource Oct 13 16:49:57 desktop bluetoothd[1040]: Endpoint registered: sender=:1.34 path=/MediaEndpoint/A2DPSink Oct 13 16:50:09 desktop kernel: [ 17.340943] input: 48:C1:AC:08:FE:8F as /devices/virtual/input/input14 Oct 13 16:50:09 desktop bluetoothd[1040]: /org/bluez/1040/hci0/dev_48_C1_AC_08_FE_8F/fd0: fd(36) ready Oct 13 16:50:09 desktop rtkit-daemon[1894]: Successfully made thread 2213 of process 1892 (n/a) owned by '1000' RT at priority 5. Oct 13 16:50:09 desktop rtkit-daemon[1894]: Supervising 5 threads of 1 processes of 1 users. Oct 13 16:50:10 desktop bluetoothd[1040]: Badly formated or unrecognized command: AT+XEVENT=USER-AGENT,COM.PLANTRONICS,PLT_VOYAGERPRO,0109,27.90,FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF Oct 13 16:50:10 desktop bluetoothd[1040]: Audio connection got disconnected Any help would be much appreciated. I'm using Ubuntu 12.04. Thanks, Kim

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  • IBus client for GNU Emacs: Installed, but how do I start it?

    - by fred.bear
    Having recently moved to Linux/Ubuntu, I'm looking for a good editor, and GNU Emacs seems to fit the bill. One thing I want from a text editor is the ability to handle Unicode Input Method Editors in a "normal way", across the board. For Ubuntu, the "normal way" is via IBus. However, emacs does not support IBus "off the shelf". I found a launchpad project: IBus client for GNU Emacs: ibus-el. I've installed ibus-el and set it up as per the Customize section of this emacswiki IBusMode page. I included the suggested "toggle" keybinding: ;; Use s-SPC to toggle input status It seems to have installed okay, but I have no idea how to invoke IBus and switch IMEs. s-SPC doesn't fire up the IBus language panel... I'm stuck :( ...so close, yet so far.... Here are the startup *messages* Loading 00debian-vars... No /etc/mailname. Reverting to default... Loading 00debian-vars...done Loading /etc/emacs/site-start.d/50autoconf.el (source)...done Loading /etc/emacs/site-start.d/50dictionaries-common.el (source)... Loading debian-ispell... Loading /var/cache/dictionaries-common/emacsen-ispell-default.el (source)...done Loading debian-ispell...done Loading /var/cache/dictionaries-common/emacsen-ispell-dicts.el (source)...done Loading /etc/emacs/site-start.d/50dictionaries-common.el (source)...done Loading /etc/emacs/site-start.d/50festival.el (source)...done Loading /etc/emacs/site-start.d/50gtk-doc-tools.el (source)...done Loading /etc/emacs/site-start.d/50ibus-el.el (source)...done IBus: Xlib.protocol.request.QueryExtension IBus: Agent successfully started for display ":0.0"

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  • Speed up loading of test results from builds in Visual Studio

    - by Jakob Ehn
    I still see people complaining about the long time it takes to load test results from a TFS build in Visual Studio. And they make a valid point, it does take a very long time to load the test results, even for a small number of tests. The reason for this is that the test results is not just the result of the test run but also all the binaries that were part of the test run. This often also means that the debug symbols (*.pdb) will be downloaded to your local machine. This reason for this behaviour is that it letsyou re-run the tests locally. However, most of the times this is not what the developer will do, they just want to know which tests failed and why. They can then fix the tests and rerun them locally. It turns out there is a way to load only the test results, which is much faster. The only tricky bit is to find the location of the .trx file that is generated during the build. Particularly in TFS 2010 where you often have multiple build agents, which of corse results in different paths to the trx file. Note: To use this you must have read permission to the build folder on the build agent where the build was executed. Open the build result for the build Click View Log Locate the part where MSTest is invoked. When using test containers, it looks like this:   Note: You can actually search in the log window, press Ctrl+F and you will get a little search box at the bottom. Nice! On the MSTest command line call, locate the /resultsfileroot parameter, which points to the folder where the test results are stored Note that this path is local for the build server, so you need to replace the drive letter with the server name: D:\Builds\Project\TestResults to \Project\TestResults">\\<BuildServer>\Project\TestResults Double-click on the .trx file and you will notice that it loads much faster compared to opening it from the build log window

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  • What are the possible options for AI path-finding etc when the world is "partitionned"?

    - by Sebastien Diot
    If you anticipate a large persistent game world, and you don't want to end up with some game server crashing due to overload, then you have to design from the ground up a game world that is partitioned in chunks. This is in particular true if you want to run your game servers in the cloud, where each individual VM is relatively week, and memory and CPU are at a premium. I think the biggest challenge here is that the player receives all the parts around the location of the avatar, but mobs/monsters are normally located in the server itself, and can only directly access the data about the part of the world that the server own. So how can we make the AI behave realistically in that context? It can send queries to the other servers that own the neighboring parts, but that sounds rather network intensive and latency prone. It would probably be more performant for each mob AI to be spread over the neighboring parts, and proactively send the relevant info to the part that contains the actual mob atm. That would also reduce the stress in a mob crossing a border between two parts, and therefore "switching server". Have you heard of any AI design that solves those issues? Some kind of distributed AI brain? Maybe some kind of "agent" community working together through message passing?

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  • Quick Question, robots.txt Disallow: /*/ does what exactly?

    - by Exit
    A SEO firm suggested changing the robots.txt to: User-agent: * Disallow: /*/ Allow: /ims/ I'm not sure what that would do, but my guess is that is would tell all robots to index nothing but the ims folder. I understand the wildcard, but I'm confused by the slashes and don't know how they would play out in conjunction with the wildcard. * Update * I didn't mention that there is a sitemap listed in the robots.txt file, but according to one tech blogger, he realized that sitemaps trump robots exclusions. So, even though this says in Google Webmaster Tools that everything with a trailing slash will not be indexed, the sitemap contains the important links. I did notice that the link count on Google went from 360 to 336, and the sitemap links under the URL scaled back to 3 from 6. I'm not sure the cause or what links were removed, though. Perhaps it cleaned out garbage. I'm still clueless why they would add in 'Allow: /ims/', that seems pointless. And a quick list of what would index according to the robots rules above (withouth the sitemap) using /*/: domain.com Indexed domain.com/page.html Indexed domain.com/folder/ Not Indexed domain.com/folder/page.html Not Indexed

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