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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• Dealing with "I-am-cool-and-you-are-dumb" manager [closed]

  - by Software Guy

  I have been working with a software company for about 6 months now. I like the projects I work on there and I really like all the people there except for 1 guy. That guy is technically smart, and he is a co-founder of the company. He is an okay guy in person (the kind you wouldn't want to care about much) but things get tricky when he is your manager. In general I am all okay but there are times when I feel I am not being treated fairly: He doesn't give much thought to when he makes mistakes and when I do something similar, he is super critical. Recently he went as far as to say "I am not sure if I can trust you with this feature". The detais of this specific case are this: I was working on this feature, and I was already a couple of hours over my normal working hours, and then I decided to stop and continue tomorrow. We use git, and I like to commit changes locally and only push when I feel they are ready. This manager insists that I push all the changes to the central repo (in case my hard drive crashes). So I push the change, and the ticket is marked as "to be tested". Next day I come in, he sits next to me and starts complaining and says that I posted above. I really didn't know what to say, I tried to explain to him that the ticket is still being worked upon but he didn't seem to listen. He interrupts me in-between when I am coding, which I do not mind, but when I do that same, his face turns like this :| and reacts as if his work was super important and I am just wasting his time. He asks me to accumulate all questions, and then ask him altogether which is not always possible, as you need a clarification before you can continue on a feature implementation. And when I am coding, he talks on the phone with his customers next to me (when he can go to the meeting room with his laptop) and doesn't care. He made me switch to a whole new IDE (from Netbeans to a commercial IDE costing a lot of money) for a really tiny feature (which I later found out was in Netbeans as well!). I didn't make a big deal out of it as I am equally comfortable working with this new IDE, but I couldn't get the science behind his obsession. He said this feature makes sure that if any method is updated by a programmer, the IDE will turn the method name to red in places where it is used. I told him that I do not have a problem since I always search for method usage in the project and make sure its updated. IDEs even have refactoring features for exactly that, but... I recently implemented a feature for a project, and I was happy about it and considering him a senior, I asked him his comments about the implementation quality.. he thought long and hard, made a few funny faces, and when he couldn't find anything, he said "ummm, your program will crash if JS is disabled" - he was wrong, since I had made sure it would work fine with default values even if JS was disabled. I told him that and then he said "oh okay". BUT, the funny thing is, a few days back, he implemented something and I objected with "But that would not run if JS is disabled" and his response was "We don't have to care about people who disable JS" :-/ Once he asked me to investigate if there was a way to modify a CMS generated menu programmatically by extending the CMS, I did my research and told him that the only was is to inject a menu item using JavaScript / jQuery and his reaction was "ah that's ugly, and hacky, not acceptable" and two days later, I see that feature implemented in the same way as I had suggested. The point is, his reaction was not respectful at all, even if what I proposed was hacky, he should be respectful, that I know what's hacky and if I am suggesting something hacky, there must be a reason for it. There are plenty of other reasons / examples where I feel I am not being treated fairly. I want your advice as to what is it that I am doing wrong and how to deal with such a situation. The other guys in the team are actually very good people, and I do not want to leave the job either (although I could, if I want to). All I want is respect and equal treatment. I have thought about talking to this guy in a face to face meeting, but that worries me that his attitude might get worse and make things more difficult for me (since he doesn't seem to be the guy who thinks he can be wrong too). I am also considering talking to the other co-founder but I am not sure how he will take it (as both founders have been friends forever). Thanks for reading the long message, I really appreciate your help.

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• To My 24 Year Old Self, Wherever You Are&hellip;

  - by D'Arcy Lussier

  A decade is a milestone in one’s life, regardless of when it occurs. 2011 might seem like a weird year to mark a decade, but 2001 was a defining year for me. It marked my emergence into the technology industry, an unexpected loss of innocence, and triggered an ongoing struggle with faith and belief. Once you go through a valley, climbing the mountain and looking back over where you travelled, you can take in the entirety of the journey. Over the last 10 years I kept journals, and in this new year I took some time to review them. For those today that are me a decade ago, I share with you what I’ve gleamed from my experiences. Take it for what it’s worth, and safe travels on your own journeys through life. Life is a Performance-Based Sport Have confidence, believe you’re capable, but realize that life is a performance-based sport. Everything you get in life is based on whether you can show that you deserve it. Performance is also your best defense against personal attacks. Just make sure you know what standards you’re expected to hit and if people want to poke holes at you let them do the work of trying to find them. Sometimes performance won’t matter though. Good things will happen to bad people, and bad things to good people. What’s important is that you do the right things and ensure the good and bad even out in your own life. How you finish is just as important as how you start. Start strong, end strong. Respect is Your Most Prized Reward Respect is more important than status or ego. The formula is simple: Performing Well + Building Trust + Showing Dedication = Respect Focus on perfecting your craft and helping your team and respect will come. Life is a Team Sport Whatever aspect of your life, you can’t do it alone. You need to rely on the people around you and ensure you’re a positive aspect of their lives; even those that may be difficult or unpleasant. Avoid criticism and instead find ways to help colleagues and superiors better whatever environment you’re in (work, home, etc.). Don’t just highlight gaps and issues, but also come to the table with solutions. At the same time though, stand up for yourself and hold others accountable for the commitments they make to the team. A healthy team needs accountability. Give feedback early and often, and make it verbal. Issues should be dealt with immediately, and positives should be celebrated as they happen. Life is a Contact Sport Difficult moments will happen. Don’t run from them or shield yourself from experiencing them. Embrace them. They will further mold you and reveal who you will become. Find Your Tribe and Embrace Your Community We all need a tribe: a group of people that we gravitate to for support, guidance, wisdom, and friendship. Discover your tribe and immerse yourself in them. Don’t look for a non-existent tribe just to fill the need of belonging though that will leave you empty and bitter when they don’t meet your unrealistic expectations. Try to associate with people more experienced and more knowledgeable than you. You’ll always learn, and you’ll always remember you have much to learn. Put yourself out there, get involved with the community. Opportunities will present themselves. When we open ourselves up to be vulnerable, we also give others the chance to do the same. This helps us all to grow and help each other, it’s very important. And listen to your wife. (Easter *is* a romantic holiday btw, regardless of what you may think.) Don’t Believe Your Own Press Clippings (and by that I mean the ones you write) Until you have a track record of performance to refer to, any notions of grandeur are just that: notions. You lose your rookie status through trials and tribulations, not by the number of stamps in your passport. Be realistic about your own “experience and leadership” and be honest when you aren’t ready for something. And always remember: nobody really cares about you as much as you think they do. Don’t Let Assholes Get You Down The world isn’t evil, but there is evil in the world. Know the difference and don’t paint all people with the same brush. Do be wary of those that use personal beliefs to describe their business (i.e. “We’re a [religion] company”). What matters is the culture of the organization, and that will tell you the moral compass and what is truly valued. Don’t make someone or something a priority that only makes you an option. Life is unfair and enemies/opponents will succeed when you fail. Don’t waste your energy getting upset at this; the only one that will lose out is you. As mentioned earlier, nobody really cares about you as much as you think they do. Misc Ecclesiastes is bullshit. Everything is certainly *not* meaningless. Software development is about delivery, not the process. Having a great process means nothing if you don’t produce anything. Watch “The Weatherman” (“It’s not easy, but easy doesn’t enter into grownup life.”). Read Tony Dungee’s autobiography, even if you don’t like football, and even if you aren’t a Christian. Say no, don’t feel like you have to commit right away when someone asks you to.

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• Provocative Tweets From the Dachis Social Business Summit

  - by Mike Stiles

  On June 20, all who follow social business and how social is changing how we do business and internal business structures, gathered in London for the Dachis Social Business Summit. In addition to Oracle SVP Product Development, Reggie Bradford, brands and thought leaders posed some thought-provoking ideas and figures. Here are some of the most oft-tweeted points, and our thoughts that they provoked. Tweet: The winners will be those who use data to improve performance.Thought: Everyone is dwelling on ROI. Why isn’t everyone dwelling on the opportunity to make their product or service better (as if that doesn’t have an effect on ROI)? Big data can improve you…let it. Tweet: High performance hinges on integrated teams that interact with each other.Thought: Team members may work well with each other, but does the team as a whole “get” what other teams are doing? That’s the key to an integrated, companywide workforce. (Internal social platforms can facilitate that by the way). Tweet: Performance improvements come from making the invisible visible.Thought: Many of the factors that drive customer behavior and decisions are invisible. Through social, customers are now showing us what we couldn’t see before…if we’re paying attention. Tweet: Games have continuous feedback, which is why they’re so engaging.  Apply that to business operations.Thought: You think your employees have an obligation to be 100% passionate and engaged at all times about making you richer. Think again. Like customers, they must be motivated. Visible insight that they’re advancing on their goals helps. Tweet: Who can add value to the data?  Data will tend to migrate to where it will be most effective.Thought: Not everybody needs all the data. One team will be able to make sense of, use, and add value to data that may be irrelevant to another team. Like a strategized football play, the data has to get sent to the spot on the field where it’s needed most. Tweet: The sale isn’t the light at the end of the tunnel, it’s the start of a new marketing cycle.Thought: Another reason the ROI question is fundamentally flawed. The sale is not the end of the potential return on investment. After-the-sale service and nurturing begins where the sales “victory” ends. Tweet: A dead sale is one that’s not shared.  People must be incentivized to share.Thought: Guess what, customers now know their value to you as marketers on your behalf. They’ll tell people about your product, but you’ve got to answer, “Why should I?” And you’ve got to answer it with something substantial, not lame trinkets. Tweet: Social user motivations are competition, affection, excellence and curiosity.Thought: Your followers will engage IF; they can get something for doing it, love your culture so much they want you to win, are consistently stunned at the perfection and coolness of your products, or have been stimulated enough to want to know more. Tweet: In Europe, 92% surveyed said they couldn’t care less about brands.Thought: Oh well, so much for loving you or being impressed enough with your products & service that they want you to win. We’ve got a long way to go. Tweet: A complaint is a gift.Thought: Our instinct where complaints are concerned is to a) not listen, b) dismiss the one who complains as a kook, c) make excuses, and d) reassure ourselves with internal group-think that they’re wrong and we’re right. It’s the perfect recipe for how to never, ever grow or get better. In a way, this customer cares more than you do. Tweet: 78% of consumers think peer recommendation is the best form of advertising.  Eventually, engagement is going to eat advertising.Thought: Why is peer recommendation best? Trust. If a friend tells me how great a movie was, I believe him. He has credibility with me. He’s seen it, and he could care less if I buy a ticket. He’s telling me it was awesome because he sincerely believes that it was.  That’s gold. Tweet: 86% of customers are willing to pay more for a better customer experience. Thought: This “how mad can we make our customers without losing them” strategy has to end. The customer experience has actual monetary value, money you’re probably leaving on the table. @mikestilesPhoto: stock.xchng

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• Access Control Service v2: Registering Web Identities in your Applications [concepts]

  - by Your DisplayName here!

  ACS v2 support two fundamental types of client identities– I like to call them “enterprise identities” (WS-*) and “web identities” (Google, LiveID, OpenId in general…). I also see two different “mind sets” when it comes to application design using the above identity types: Enterprise identities – often the fact that a client can present a token from a trusted identity provider means he is a legitimate user of the application. Trust relationships and authorization details have been negotiated out of band (often on paper). Web identities – the fact that a user can authenticate with Google et al does not necessarily mean he is a legitimate (or registered) user of an application. Typically additional steps are necessary (like filling out a form, email confirmation etc). Sometimes also a mixture of both approaches exist, for the sake of this post, I will focus on the web identity case. I got a number of questions how to implement the web identity scenario and after some conversations it turns out it is the old authentication vs. authorization problem that gets in the way. Many people use the IsAuthenticated property on IIdentity to make security decisions in their applications (or deny user=”?” in ASP.NET terms). That’s a very natural thing to do, because authentication was done inside the application and we knew exactly when the IsAuthenticated condition is true. Been there, done that. Guilty ;) The fundamental difference between these “old style” apps and federation is, that authentication is not done by the application anymore. It is done by a third party service, and in the case of web identity providers, in services that are not under our control (nor do we have a formal business relationship with these providers). Now the issue is, when you switch to ACS, and someone with a Google account authenticates, indeed IsAuthenticated is true – because that’s what he is! This does not mean, that he is also authorized to use the application. It just proves he was able to authenticate with Google. Now this obviously leads to confusion. How can we solve that? Easy answer: We have to deal with authentication and authorization separately. Job done ;) For many application types I see this general approach: Application uses ACS for authentication (maybe both enterprise and web identities, we focus on web identities but you could easily have a dual approach here) Application offers to authenticate (or sign in) via web identity accounts like LiveID, Google, Facebook etc. Application also maintains a database of its “own” users. Typically you want to store additional information about the user In such an application type it is important to have a unique identifier for your users (think the primary key of your user database). What would that be? Most web identity provider (and all the standard ACS v2 supported ones) emit a NameIdentifier claim. This is a stable ID for the client (scoped to the relying party – more on that later). Furthermore ACS emits a claims identifying the identity provider (like the original issuer concept in WIF). When you combine these two values together, you can be sure to have a unique identifier for the user, e.g.: Facebook-134952459903700\799880347 You can now check on incoming calls, if the user is already registered and if yes, swap the ACS claims with claims coming from your user database. One claims would maybe be a role like “Registered User” which can then be easily used to do authorization checks in the application. The WIF claims authentication manager is a perfect place to do the claims transformation. If the user is not registered, show a register form. Maybe you can use some claims from the identity provider to pre-fill form fields. (see here where I show how to use the Facebook API to fetch additional user properties). After successful registration (which may include other mechanisms like a confirmation email), flip the bit in your database to make the web identity a registered user. This is all very theoretical. In the next post I will show some code and provide a download link for the complete sample. More on NameIdentifier Identity providers “guarantee” that the name identifier for a given user in your application will always be the same. But different applications (in the case of ACS – different ACS namespaces) will see different name identifiers. This is by design to protect the privacy of users because identical name identifiers could be used to create “profiles” of some sort for that user. In technical terms they create the name identifier approximately like this: name identifier = Hash((Provider Internal User ID) + (Relying Party Address)) Why is this important to know? Well – when you change the name of your ACS namespace, the name identifiers will change as well and you will will lose your “connection” to your existing users. Oh an btw – never use any other claims (like email address or name) to form a unique ID – these can often be changed by users.

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• JPRT: A Build & Test System

  - by kto

  DRAFT A while back I did a little blogging on a system called JPRT, the hardware used and a summary on my java.net weblog. This is an update on the JPRT system. JPRT ("JDK Putback Reliablity Testing", but ignore what the letters stand for, I change what they mean every day, just to annoy people :\^) is a build and test system for the JDK, or any source base that has been configured for JPRT. As I mentioned in the above blog, JPRT is a major modification to a system called PRT that the HotSpot VM development team has been using for many years, very successfully I might add. Keeping the source base always buildable and reliable is the first step in the 12 steps of dealing with your product quality... or was the 12 steps from Alcoholics Anonymous... oh well, anyway, it's the first of many steps. ;\^) Internally when we make changes to any part of the JDK, there are certain procedures we are required to perform prior to any putback or commit of the changes. The procedures often vary from team to team, depending on many factors, such as whether native code is changed, or if the change could impact other areas of the JDK. But a common requirement is a verification that the source base with the changes (and merged with the very latest source base) will build on many of not all 8 platforms, and a full 'from scratch' build, not an incremental build, which can hide full build problems. The testing needed varies, depending on what has been changed. Anyone that was worked on a project where multiple engineers or groups are submitting changes to a shared source base knows how disruptive a 'bad commit' can be on everyone. How many times have you heard: "So And So made a bunch of changes and now I can't build!". But multiply the number of platforms by 8, and make all the platforms old and antiquated OS versions with bizarre system setup requirements and you have a pretty complicated situation (see http://download.java.net/jdk6/docs/build/README-builds.html). We don't tolerate bad commits, but our enforcement is somewhat lacking, usually it's an 'after the fact' correction. Luckily the Source Code Management system we use (another antique called TeamWare) allows for a tree of repositories and 'bad commits' are usually isolated to a small team. Punishment to date has been pretty drastic, the Queen of Hearts in 'Alice in Wonderland' said 'Off With Their Heads', well trust me, you don't want to be the engineer doing a 'bad commit' to the JDK. With JPRT, hopefully this will become a thing of the past, not that we have had many 'bad commits' to the master source base, in general the teams doing the integrations know how important their jobs are and they rarely make 'bad commits'. So for these JDK integrators, maybe what JPRT does is keep them from chewing their finger nails at night. ;\^) Over the years each of the teams have accumulated sets of machines they use for building, or they use some of the shared machines available to all of us. But the hunt for build machines is just part of the job, or has been. And although the issues with consistency of the build machines hasn't been a horrible problem, often you never know if the Solaris build machine you are using has all the right patches, or if the Linux machine has the right service pack, or if the Windows machine has it's latest updates. Hopefully the JPRT system can solve this problem. When we ship the binary JDK bits, it is SO very important that the build machines are correct, and we know how difficult it is to get them setup. Sure, if you need to debug a JDK problem that only shows up on Windows XP or Solaris 9, you'll still need to hunt down a machine, but not as a regular everyday occurance. I'm a big fan of a regular nightly build and test system, constantly verifying that a source base builds and tests out. There are many examples of automated build/tests, some that trigger on any change to the source base, some that just run every night. Some provide a protection gateway to the 'golden' source base which only gets changes that the nightly process has verified are good. The JPRT (and PRT) system is meant to guard the source base before anything is sent to it, guarding all source bases from the evil developer, well maybe 'evil' isn't the right word, I haven't met many 'evil' developers, more like 'error prone' developers. ;\^) Humm, come to think about it, I may be one from time to time. :\^{ But the point is that by spreading the build up over a set of machines, and getting the turnaround down to under an hour, it becomes realistic to completely build on all platforms and test it, on every putback. We have the technology, we can build and rebuild and rebuild, and it will be better than it was before, ha ha... Anybody remember the Six Million Dollar Man? Man, I gotta get out more often.. Anyway, now the nightly build and test can become a 'fetch the latest JPRT build bits' and start extensive testing (the testing not done by JPRT, or the platforms not tested by JPRT). Is it Open Source? No, not yet. Would you like to be? Let me know. Or is it more important that you have the ability to use such a system for JDK changes? So enough blabbering on about this JPRT system, tell me what you think. And let me know if you want to hear more about it or not. Stay tuned for the next episode, same Bloody Bat time, same Bloody Bat channel. ;\^) -kto

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Richard Lefebvre

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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• Access Control Service: Handling Errors

  - by Your DisplayName here!

  Another common problem with external authentication is how to deal with sign in errors. In active federation like WS-Trust there are well defined SOAP faults to communicate problem to a client. But with web applications, the error information is typically generated and displayed on the external sign in page. The relying party does not know about the error, nor can it help the user in any way. The Access Control Service allows to post sign in errors to a specified page. You setup this page in the relying party registration. That means that whenever an error occurs in ACS, the error information gets packaged up as a JSON string and posted to the page specified. This way you get structued error information back into you application so you can display a friendlier error message or log the error. I added error page support to my ACS2 sample, which can be downloaded here. How to turn the JSON error into CLR types The JSON schema is reasonably simple, the following class turns the JSON into an object: [DataContract] public class AcsErrorResponse {     [DataMember(Name = "context", Order = 1)]     public string Context { get; set; }     [DataMember(Name = "httpReturnCode", Order = 2)]     public string HttpReturnCode { get; set; }     [DataMember(Name = "identityProvider", Order = 3)]        public string IdentityProvider { get; set; }     [DataMember(Name = "timeStamp", Order = 4)]     public string TimeStamp { get; set; }     [DataMember(Name = "traceId", Order = 5)]     public string TraceId { get; set; }     [DataMember(Name = "errors", Order = 6)]     public List<AcsError> Errors { get; set; }     public static AcsErrorResponse Read(string json)     {         var serializer = new DataContractJsonSerializer( typeof(AcsErrorResponse));         var response = serializer.ReadObject( new MemoryStream(Encoding.Default.GetBytes(json))) as AcsErrorResponse;         if (response != null)         {             return response;         }         else         {             throw new ArgumentException("json");         }     } } [DataContract] public class AcsError {     [DataMember(Name = "errorCode", Order = 1)]     public string Code { get; set; }             [DataMember(Name = "errorMessage", Order = 2)]     public string Message { get; set; } } Retrieving the error information You then need to provide a page that takes the POST and deserializes the information. My sample simply fills a view that shows all information. But that’s for diagnostic/sample purposes only. You shouldn’t show the real errors to your end users. public class SignInErrorController : Controller {     [HttpPost]     public ActionResult Index()     {         var errorDetails = Request.Form["ErrorDetails"];         var response = AcsErrorResponse.Read(errorDetails);         return View("SignInError", response);     } } Also keep in mind that the error page is an anonymous page and that you are taking external input. So all the usual input validation applies.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• To Make Diversity Work, Managers Must Stop Ignoring Difference

  - by HCM-Oracle

  By Kate Pavao - Originally posted on Profit Executive coaches Jane Hyun and Audrey S. Lee noticed something during their leadership development coaching and consulting: Frustrated employees and overwhelmed managers. “We heard from voices saying, ‘I wish my manager understood me better’ or ‘I hope my manager would take the time to learn more about me and my background,’” remembers Hyun. “At the same token, the managers we were coaching had a hard time even knowing how to start these conversations.”  Hyun and Lee wrote Flex to address some of the fears managers have when it comes to leading diverse teams—such as being afraid of offending their employees by stumbling into sensitive territory—and also to provide a sure-footed strategy for becoming a more effective leader. Here, Hyun talks about what it takes to create innovate and productive teams in an increasingly diverse world, including the key characteristics successful managers share. Q: What does it mean to “flex”? Hyun: Flexing is the art of switching between leadership styles to work more effectively with people who are different from you. It’s not fundamentally changing who you are, but it’s understanding when you need to adapt your style in a situation so that you can accommodate people and make them feel more comfortable. It’s understanding the gap that might exist between you and others who are different, and then flexing across that gap to get the result that you're looking for. It’s up to all of us, not just managers, but also employees, to learn how to flex. When you hire new people to the organization, they're expected to adapt. The new people in the organization may need some guidance around how to best flex. They can certainly take the initiative, but if you can give them some direction around the important rules, and connect them with insiders who can help them figure out the most critical elements of the job, that will accelerate how quickly they can contribute to your organization. Q: Why is it important right now for managers to understand flexing? Hyun: The workplace is becoming increasingly younger, multicultural and female. The numbers bear it out. Millennials are entering the workforce and becoming a larger percentage of it, which is a global phenomenon. Thirty-six percent of the workforce is multicultural, and close to half is female. It makes sense to better understand the people who are increasingly a part of your workforce, and how to best lead them and manage them as well. Q: What do companies miss out on when managers don’t flex? Hyun: There are high costs for losing people or failing to engage them. The estimated costs of replacing an employee is about 150 percent of that person’s salary. There are studies showing that employee disengagement costs the U.S. something like $450 billion a year. But voice is the biggest thing you miss out on if you don’t flex. Whenever you want innovation or increased productivity from your people, you need to figure out how to unleash these things. The way you get there is to make sure that everybody’s voice is at the table. Q: What are some of the common misassumptions that managers make about the people on their teams? Hyun: One is what I call the Golden Rule mentality: We assume when we go to the workplace that people are going to think like us and operate like us. But sometimes when you work with people from a different culture or a different generation, they may have a different mindset about doing something, or a different approach to solving a problem, or a different way to manage some situation. When see something that’s different, we don't understand it, so we don't trust it. We have this hidden bias for people who are like us. That gets in the way of really looking at how we can tap our team members best potential by understanding how their difference may help them be effective in our workplace. We’re trained, especially in the workplace, to make assumptions quickly, so that you can make the best business decision. But with people, it’s better to remain curious. If you want to build stronger cross-cultural, cross-generational, cross-gender relationships, before you make a judgment, share what you observe with that team member, and connect with him or her in ways that are mutually adaptive, so that you can work together more effectively. Q: What are the common characteristics you see in leaders who are successful at flexing? Hyun: One is what I call “adaptive ability”—leaders who are able to understand that someone on their team is different from them, and willing to adapt his or her style to do that. Another one is “unconditional positive regard,” which is basically acceptance of others, even in their vulnerable moments. This attitude of grace is critical and essential to a healthy environment in developing people. If you think about when people enter the workforce, they're only 21 years old. It’s quite a formative time for them. They may not have a lot of management experience, or experience managing complex or even global projects. Creating the best possible condition for their development requires turning their mistakes into teachable moments, and giving them an opportunity to really learn. Finally, these leaders are not rigid or constrained in a single mode or style. They have this insatiable curiosity about other people. They don’t judge when they see behavior that doesn’t make sense, or is different from their own. For example, maybe someone on their team is a less aggressive than they are. The leader needs to remain curious and thinks, “Wow, I wonder how I can engage in a dialogue with this person to get their potential out in the open.”

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• ReportBuilder.application fails on my PC - but works on localhost

  - by JayTee

  We're running SQL 2005 on Win2K3 server and are using SSRS. Here's the situation: I can run Report Builder from localhost My coworker can run Report Builder on his Vista computer Another coworker can run Report Builder on his XP SP3 computer (IE7) I can NOT run Report Builder on my XP SP3 computer (IE7) I'm told that it could be anything from an errant registry entry to a group policy problem. Here is what I've tried: Put the site into "Trusted Sites" with "low" security re-install .NET create a new local user account and attempt to run it The results? Every single time, I get a dialog box: "Application cannot be started. Contact the application vendor" I click the details button and get this: PLATFORM VERSION INFO Windows : 5.1.2600.196608 (Win32NT) Common Language Runtime : 2.0.50727.3607 System.Deployment.dll : 2.0.50727.3053 (netfxsp.050727-3000) mscorwks.dll : 2.0.50727.3607 (GDR.050727-3600) dfdll.dll : 2.0.50727.3053 (netfxsp.050727-3000) dfshim.dll : 2.0.50727.3053 (netfxsp.050727-3000) SOURCES Deployment url : http://www.example.com/ReportServer/ReportBuilder/ReportBuilder.application Server : Microsoft-IIS/6.0 X-Powered-By : ASP.NET X-AspNet-Version: 2.0.50727 IDENTITIES Deployment Identity : ReportBuilder.application, Version=9.0.3042.0, Culture=neutral, PublicKeyToken=c3bce3770c238a49, processorArchitecture=msil APPLICATION SUMMARY * Online only application. * Trust url parameter is set. ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of http://www.example.com/ReportServer/ReportBuilder/ReportBuilder.application resulted in exception. Following failure messages were detected: + Value does not fall within the expected range. COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected. WARNINGS There were no warnings during this operation. OPERATION PROGRESS STATUS * [4/7/2010 2:53:57 PM] : Activation of http://www.example.com/ReportServer/ReportBuilder/ReportBuilder.application has started. * [4/7/2010 2:53:58 PM] : Processing of deployment manifest has successfully completed. ERROR DETAILS Following errors were detected during this operation. * [4/7/2010 2:53:58 PM] System.ArgumentException - Value does not fall within the expected range. - Source: System.Deployment - Stack trace: at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation) at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state) COMPONENT STORE TRANSACTION DETAILS * Transaction at [4/7/2010 2:53:58 PM] + System.Deployment.Internal.Isolation.StoreOperationSetDeploymentMetadata - Status: Set - HRESULT: 0x0 + System.Deployment.Internal.Isolation.StoreTransactionOperationType (27) - HRESULT: 0x0 I'm really at a loss. I'm certain there is something on my PC preventing the application from running - but I just don't know what. Google hasn't been much of a help because most problems are related to the server configuration (which I know is correct since it works on other PCs) Help me, Overflow Kenobi, you're my only hope..

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• ASP.NET Web Service Throws 401 (unauthorized) Error

  - by user268611

  Hi Experts, I have this .NET application to be run in an intranet environment. It is configured so that it requires Windows Authentication before you can access the website (Anonymous access is disabled). This website calls a web service (enable anonymous access) and the web service calls the DB. We do have a token-based authentication between the web application and the web service to secure the communication between them. The issue I'm facing is that when I deploy this to production, I'm having an intermittent issue whereby the communication between the web application and the web service failed. The 401 issue was thrown. This is actually working fine in our QA environment. Is this an issue with Active Directory? Or could it be an isssue with FQDN as mentioned here: http://support.microsoft.com/default.aspx?scid=kb;en-us;896861? The weirdest thing is that this is happening intermittently when tested in both on the server itself and a remote workstation in my client's environment. But, this is working perfectly in my environment. OS: Windows Server SP1 IIS 6 .NET 3.5 Framework Any idea about the 401 (Unauthorized) issue?? Thx for the help... This is from the log... Event code: 3005 Event message: An unhandled exception has occurred. Event time: 4/5/2010 10:44:57 AM Event time (UTC): 4/5/2010 2:44:57 AM Event ID: 6c8ea2607b8d4e29a7f0b1c392b1cb21 Event sequence: 155112 Event occurrence: 2 Event detail code: 0 Application information: Application domain: xxx Trust level: Full Application Virtual Path: xxx Application Path: xxx Machine name: xxx Process information: Process ID: 4424 Process name: w3wp.exe Account name: NT AUTHORITY\NETWORK SERVICE Exception information: Exception type: WebException Exception message: The request failed with HTTP status 401: Unauthorized. Request information: Request URL: http://[ip]/[app_path] Request path: xxx User host address: [ip] User: xxx Is authenticated: True Authentication Type: Negotiate Thread account name: xxx Thread information: Thread ID: 6 Thread account name: xxx Is impersonating: False Stack trace: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at wsVulnerabilityAdvisory.Service.test() at test.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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• Android Marketplace Error: "The server could not process your apk. Try again."

  - by jdandrea

  I have an updated apk - tested successfully on various devices and simulator instances - with the following manifest: <?xml version="1.0" encoding="utf-8"?> <manifest xmlns:android="http://schemas.android.com/apk/res/android" package="com.myCompany.appName" android:versionCode="2" android:versionName="1.0.1"> <uses-sdk android:minSdkVersion="3" android:targetSdkVersion="5" /> <uses-permission android:name="android.permission.INTERNET" /> <supports-screens android:largeScreens="true" android:normalScreens="true" android:smallScreens="true" /> <application android:icon="@drawable/icon" android:label="@string/icon_name" android:debuggable="false"> <activity android:name=".myActivity" android:configChanges="keyboardHidden|orientation"> <intent-filter> <action android:name="android.intent.action.MAIN" /> <category android:name="android.intent.category.LAUNCHER" /> </intent-filter> </activity> </application> </manifest> When I post to Android Marketplace as an upgrade to my existing 1.0 app, I get the aforementioned ambiguous message: "The server could not process your apk. Try again." I've searched elsewhere for this message in hopes of finding out what might be happening, to no avail. (A popular suggestion is to move the uses-sdk element to the top of the manifest, but as you can see it's already at the top.) Clues welcome/appreciated. Update: I just tried to upload the same file again. Now I get a new message: The new apk's versionCode (2) in AndroidManifest.xml must be higher than the old apk's versionCode (2). The server could not process your apk. Try again. Soooo Marketplace did get my upgraded apk after all? (The very first accepted apk's versionCode was 1, so this update was of course bumped to 2.) Confused … Bumping it up to 3 and trying again. Surprise surprise, I get the original "could not process" error all over again. Going in circles. Hmm ... :( Nuther Update: If I exit and re-enter the Marketplace page, now it shows that the app has been uploaded! Except there's no app icon. Curiouser and curiouser ... and this is all happening with a cache-cleared (standards-friendly) browser to boot. So - do I trust the upload? Or start over ... with versionCode="4"? All I want is to get a solid "Upload successful, here's the icon, ready to publish" type of response.

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• Entrepreneur Needs Programmers, Architects, or Engineers?

  - by brand-newbie

  Hi guys (Ladies included). I posted on a related site, but THIS is the place to be. I want to build a specialized website. I am an entrepreneur and refining valuations now for venture capitalsists: i.e., determining how much cash I will need. I need help in understanding what human resources I need (i.e., Software Programmers, Architects, Engineers, etc.)??? Trust me, I have read most--if not all--of the threads here on the subject, and I can tell you I am no closer to the answer than ever. Here's my technology problem: The website will include (2) main components: a search engine (web crawler)...and a very large database. The search engine will not be a competitor to google, obviously; however, it "will" require bots to scour the web. The website will be, basically, a statistical database....where users should be able to pull up any statistic from "numerous" fields. Like any entrepreneur with a web-based vision, I'm "hoping" to get 100+ million registered users eventually. However, practically, we will start as small as feasible. As regards the technology (database architecture, servers, etc.), I do want quality, quality, quality. My priorities are speed, and the capaility to be scalable...so that if I "did" get globally large, we could do it without having to re-engineer anything. In other words, I want the back-end and the "infrastructure" to be scalable and professional....with emphasis on quality. I am not an IT professional. Although I've built several Joomla-based websites, I'm just a rookie who's only used minor javascript coding to modify a few plug-ins and components. The business I'm trying to create requires specialization and experts. I want to define the problem and let a capable team create the final product, and I will stay totally hands off. So who do you guys suggest I hire to run this thing? A software engineer? I was thinking I would need a "database engineer," a "systems security engineer", and maybe 2 or 3 "programmers" for the search engine. Also a web designer...and maybe a part-time graphic designer...everyone working under a single software engineer. What do you guys think? Who should I hire?...I REALLY need help from some people in the industry (YOU guys) on this. Is this project do-able in 6 months? If so, how many people will I need? Who exactly needs to head up this thing?...Senior software engineer, an embedded engineer, a CC++ engineer, a java engineer, a database engineer? And do I build this thing is Ruby or Java?

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• Performing dynamic sorts on EF4 data

  - by Jaxidian

  I'm attempting to perform dynamic sorting of data that I'm putting into grids into our MVC UI. Since MVC is abstracted from everything else via WCF, I've created a couple utility classes and extensions to help with this. The two most important things (slightly simplified) are as follows: public static IQueryable<T> ApplySortOptions<T, TModel, TProperty>(this IQueryable<T> collection, IEnumerable<ISortOption<TModel, TProperty>> sortOptions) where TModel : class { var sortedSortOptions = (from o in sortOptions orderby o.Priority ascending select o).ToList(); var results = collection; foreach (var option in sortedSortOptions) { var currentOption = option; var propertyName = currentOption.Property.MemberWithoutInstance(); var isAscending = currentOption.IsAscending; if (isAscending) { results = from r in results orderby propertyName ascending select r; } else { results = from r in results orderby propertyName descending select r; } } return results; } public interface ISortOption<TModel, TProperty> where TModel : class { Expression<Func<TModel, TProperty>> Property { get; set; } bool IsAscending { get; set; } int Priority { get; set; } } I've not given you the implementation for MemberWithoutInstance() but just trust me in that it returns the name of the property as a string. :-) Following is an example of how I would consume this (using a non-interesting, basic implementation of ISortOption<TModel, TProperty>): var query = from b in CurrentContext.Businesses select b; var sortOptions = new List<ISortOption<Business, object>> { new SortOption<Business, object> { Property = (x => x.Name), IsAscending = true, Priority = 0 } }; var results = query.ApplySortOptions(sortOptions); As I discovered with this question, the problem is specific to my orderby propertyName ascending and orderby propertyName descending lines (everything else works great as far as I can tell). How can I do this in a dynamic/generic way that works properly?

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• Code Golf: Evaluating Mathematical Expressions

  - by Noldorin

  Challenge Here is the challenge (of my own invention, though I wouldn't be surprised if it has previously appeared elsewhere on the web). Write a function that takes a single argument that is a string representation of a simple mathematical expression and evaluates it as a floating point value. A "simple expression" may include any of the following: positive or negative decimal numbers, +, -, *, /, (, ). Expressions use (normal) infix notation. Operators should be evaluated in the order they appear, i.e. not as in BODMAS, though brackets should be correctly observed, of course. The function should return the correct result for any possible expression of this form. However, the function does not have to handle malformed expressions (i.e. ones with bad syntax). Examples of expressions: 1 + 3 / -8 = -0.5 (No BODMAS) 2*3*4*5+99 = 219 4 * (9 - 4) / (2 * 6 - 2) + 8 = 10 1 + ((123 * 3 - 69) / 100) = 4 2.45/8.5*9.27+(5*0.0023) = 2.68... Rules I anticipate some form of "cheating"/craftiness here, so please let me forewarn against it! By cheating, I refer to the use of the eval or equivalent function in dynamic languages such as JavaScript or PHP, or equally compiling and executing code on the fly. (I think my specification of "no BODMAS" has pretty much guaranteed this however.) Apart from that, there are no restrictions. I anticipate a few Regex solutions here, but it would be nice to see more than just that. Now, I'm mainly interested in a C#/.NET solution here, but any other language would be perfectly acceptable too (in particular, F# and Python for the functional/mixed approaches). I haven't yet decided whether I'm going to accept the shortest or most ingenious solution (at least for the language) as the answer, but I would welcome any form of solution in any language, except what I've just prohibited above! My Solution I've now posted my C# solution here (403 chars). Update: My new solution has beaten the old one significantly at 294 chars, with the help of a bit of lovely regex! I suspected that this will get easily beaten by some of the languages out there with lighter syntax (particularly the funcional/dynamic ones), and have been proved right, but I'd be curious if someone could beat this in C# still. Update I've seen some very crafty solutions already. Thanks to everyone who has posted one. Although I haven't tested any of them yet, I'm going to trust people and assume they at least work with all of the given examples. Just for the note, re-entrancy (i.e. thread-safety) is not a requirement for the function, though it is a bonus. Format Please post all answers in the following format for the purpose of easy comparison: Language Number of characters: ??? Fully obfuscated function: (code here) Clear/semi-obfuscated function: (code here) Any notes on the algorithm/clever shortcuts it takes.

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• How to create a Uri instance parsed with GenericUriParserOptions.DontCompressPath

  - by Andrew Arnott

  When the .NET System.Uri class parses strings it performs some normalization on the input, such as lower-casing the scheme and hostname. It also trims trailing periods from each path segment. This latter feature is fatal to OpenID applications because some OpenIDs (like those issued from Yahoo) include base64 encoded path segments which may end with a period. How can I disable this period-trimming behavior of the Uri class? Registering my own scheme using UriParser.Register with a parser initialized with GenericUriParserOptions.DontCompressPath avoids the period trimming, and some other operations that are also undesirable for OpenID. But I cannot register a new parser for existing schemes like HTTP and HTTPS, which I must do for OpenIDs. Another approach I tried was registering my own new scheme, and programming the custom parser to change the scheme back to the standard HTTP(s) schemes as part of parsing: public class MyUriParser : GenericUriParser { private string actualScheme; public MyUriParser(string actualScheme) : base(GenericUriParserOptions.DontCompressPath) { this.actualScheme = actualScheme.ToLowerInvariant(); } protected override string GetComponents(Uri uri, UriComponents components, UriFormat format) { string result = base.GetComponents(uri, components, format); // Substitute our actual desired scheme in the string if it's in there. if ((components & UriComponents.Scheme) != 0) { string registeredScheme = base.GetComponents(uri, UriComponents.Scheme, format); result = this.actualScheme + result.Substring(registeredScheme.Length); } return result; } } class Program { static void Main(string[] args) { UriParser.Register(new MyUriParser("http"), "httpx", 80); UriParser.Register(new MyUriParser("https"), "httpsx", 443); Uri z = new Uri("httpsx://me.yahoo.com/b./c.#adf"); var req = (HttpWebRequest)WebRequest.Create(z); req.GetResponse(); } } This actually almost works. The Uri instance reports https instead of httpsx everywhere -- except the Uri.Scheme property itself. That's a problem when you pass this Uri instance to the HttpWebRequest to send a request to this address. Apparently it checks the Scheme property and doesn't recognize it as 'https' because it just sends plaintext to the 443 port instead of SSL. I'm happy for any solution that: Preserves trailing periods in path segments in Uri.Path Includes these periods in outgoing HTTP requests. Ideally works with under ASP.NET medium trust (but not absolutely necessary).

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• Using OpenID as the only authentication method

  - by iconiK

  I have read the other questions and they mostly talk about the security of doing so. That's not entirely my concern, mostly because the website is question is a browser-based game. However, the larger issue is the user - not every user is literate enough to understand OpenID. Sure RPX makes this pretty easy, which is what I'll use, but what if the user does not have an account at Google or Facebook or whatever, or does not trust the system to log in with an existing account? They'd have to get an account at another provide - I'm sure most will know how to do it, let alone be bothered to do it. There is also the problem of how to manage it in the application. A user might want to use multiple identities with a single account, so it's not as simple as username + password to deal with. How do I store the OpenID identities of a user in the database? Using OpenID gives me a benefit too: RPX can provide extensive profile information, so I can just prefill the profile form and ask the user to edit as required. I currently have this: UserID Email ------ --------------- 86000 [email protected] 86001 [email protected] UserOpenID OpenID ---------- ------ 86000 16733 86001 16839 86002 19361 OpenID Provider Identifier ------ -------- ---------------- 16733 Yahoo https:\\me.yahoo.com\bob#d36bd 16839 Yahoo https:\\me.yahoo.com\bigbobby#x75af 19361 Yahoo https:\\me.yahoo.com\alice#c19fd Is that the right way to store OpenID identifiers in the database? How would I match the identifier RPX gave me with one in the database to log in the user (if the identifier is known). So here are concrete questions: How would I make it accessible to users not having an OpenID or not wanting to use one? (security concerns over say, logging in with their Google account for example) How do I store the identifier in the database? (I'm not sure if the tables above are right) What measures do I need to take in order to prevent someone from logging in as another user and happily doing anything with their account? (as I understand RPX sends the identifier via HTTP, so what anyone would have to do is to just somehow grab it then enter it in the "OpenID" field) What else do I need to be aware of when using OpenID?

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• Visual Studio 2005 - Debugger stopped working.

  - by eric

  More fun and pain with Visual Studio. Visual Studio 2005. About two months ago, I started an assignment. In my role, I cannot install or configure development software. Trust me this has given me plenty of heartburn. No IIS is involved here, just File Sharing. That being said, when I first started I had a problem with my debugger not working. The debugger just stopped. I was able to get it working. Now the problem has returned and I am pulling every last hair on my head. Almost none of my symbols loads. It can't find the PDB files. In Debugger options, I checked the Symbol section. My symbol file location entry is completely blank. ? I don't know why. I did not touch this prior to the problem occurring. I have cleared the Temporary ASP.NET folders. Example: Here is my Module Output CppCodeProvider.dll C:\Windows\assembly\GAC_MSIL\CppCodeProvider\8.0.0.0__b03f5f7f11d50a3a\CppCodeProvider.dll No No Cannot find or open the PDB file. 17 8.0.50727.762 12/2/2006 4:23 AM 6A510000-6A52C000 [1844] WebDev.WebServer.EXE: Managed WebDev.WebHost.dll C:\Windows\assembly\GAC_32\WebDev.WebHost\8.0.0.0__b03f5f7f11d50a3a\WebDev.WebHost.dll No No Cannot find or open the PDB file. 3 8.0.50727.42 9/23/2005 4:20 AM 6D040000-6D050000 [1844] WebDev.WebServer.EXE: Managed So I enabled the SHFUSION.dll in my versio of the the Framework I am using... In my GAC, I can see this version of WebDev.WebHost.dll for example: ProcessArchitecture(x86) Public key token matches: b03f5f7f11d50a3a 8.0.50727.42 I then see some custom dlls. I should note, I created a new project. Recreated my files manually by importing them. The debugger worked 5 times and died. I'm at a loss of what to do next? The obvious has been checked: The project is set to Debug Configuration Manager Configuration Debug Platform .NET Build : checked. Web.Config: I have attempted to manually attach to the Webdev process from the Debug window and that doesn't work. I have googled this and this problem seems to occur quite a bit.

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• Is Java assert broken?

  - by BlairHippo

  While poking around the questions, I recently discovered the assert keyword in Java. At first, I was excited. Something useful I didn't already know! A more efficient way for me to check the validity of input parameters! Yay learning! But then I took a closer look, and my enthusiasm was not so much "tempered" as "snuffed-out completely" by one simple fact: you can turn assertions off.* This sounds like a nightmare. If I'm asserting that I don't want the code to keep going if the input listOfStuff is null, why on earth would I want that assertion ignored? It sounds like if I'm debugging a piece of production code and suspect that listOfStuff may have been erroneously passed a null but don't see any logfile evidence of that assertion being triggered, I can't trust that listOfStuff actually got sent a valid value; I also have to account for the possibility that assertions may have been turned off entirely. And this assumes that I'm the one debugging the code. Somebody unfamiliar with assertions might see that and assume (quite reasonably) that if the assertion message doesn't appear in the log, listOfStuff couldn't be the problem. If your first encounter with assert was in the wild, would it even occur to you that it could be turned-off entirely? It's not like there's a command-line option that lets you disable try/catch blocks, after all. All of which brings me to my question (and this is a question, not an excuse for a rant! I promise!): What am I missing? Is there some nuance that renders Java's implementation of assert far more useful than I'm giving it credit for? Is the ability to enable/disable it from the command line actually incredibly valuable in some contexts? Am I misconceptualizing it somehow when I envision using it in production code in lieu of statements like if (listOfStuff == null) barf();? I just feel like there's something important here that I'm not getting. *Okay, technically speaking, they're actually off by default; you have to go out of your way to turn them on. But still, you can knock them out entirely.

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• Is it too early to start designing for Task Parallel Library?

  - by Joe Erickson

  I have been following the development of the .NET Task Parallel Library (TPL) with great interest since Microsoft first announced it. There is no doubt in my mind that we will eventually take advantage of TPL. What I am questioning is whether it makes sense to start taking advantage of TPL when Visual Studio 2010 and .NET 4.0 are released, or whether it makes sense to wait a while longer. Why Start Now? The .NET 4.0 Task Parallel Library appears to be well designed and some relatively simple tests demonstrate that it works well on today's multi-core CPUs. I have been very interested in the potential advantages of using multiple lightweight threads to speed up our software since buying my first quad processor Dell Poweredge 6400 about seven years ago. Experiments at that time indicated that it was not worth the effort, which I attributed largely to the overhead of moving data between each CPU's cache (there was no shared cache back then) and RAM. Competitive advantage - some of our customers can never get enough performance and there is no doubt that we can build a faster product using TPL today. It sounds fun. Yes, I realize that some developers would rather poke themselves in the eye with a sharp stick, but we really enjoy maximizing performance. Why Wait? Are today's Intel Nehalem CPUs representative of where we are going as multi-core support matures? You can purchase a Nehalem CPU with 4 cores which share a single level 3 cache today, and most likely a 6 core CPU sharing a single level 3 cache by the time Visual Studio 2010 / .NET 4.0 are released. Obviously, the number of cores will go up over time, but what about the architecture? As the number of cores goes up, will they still share a cache? One issue with Nehalem is the fact that, even though there is a very fast interconnect between the cores, they have non-uniform memory access (NUMA) which can lead to lower performance and less predictable results. Will future multi-core architectures be able to do away with NUMA? Similarly, will the .NET Task Parallel Library change as it matures, requiring modifications to code to fully take advantage of it? Limitations Our core engine is 100% C# and has to run without full trust, so we are limited to using .NET APIs.

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• Using a function with reference as a function with pointers?

  - by epatel

  Today I stumbled over a piece of code that looked horrifying to me. The pieces was chattered in different files, I have tried write the gist of it in a simple test case below. The code base is routinely scanned with FlexeLint on a daily basis, but this construct has been laying in the code since 2004. The thing is that a function implemented with a parameter passing using references is called as a function with a parameter passing using pointers...due to a function cast. The construct has worked since 2004 on Irix and now when porting it actually do work on Linux/gcc too. My question now. Is this a construct one can trust? I can understand if compiler constructors implement the reference passing as it was a pointer, but is it reliable? Are there hidden risks? Should I change the fref(..) to use pointers and risk braking anything in the process? What to you think? #include <iostream> using namespace std; // ---------------------------------------- // This will be passed as a reference in fref(..) struct string_struct { char str[256]; }; // ---------------------------------------- // Using pointer here! void fptr(const char *str) { cout << "fptr: " << str << endl; } // ---------------------------------------- // Using reference here! void fref(string_struct &str) { cout << "fref: " << str.str << endl; } // ---------------------------------------- // Cast to f(const char*) and call with pointer void ftest(void (*fin)()) { void (*fcall)(const char*) = (void(*)(const char*))fin; fcall("Hello!"); } // ---------------------------------------- // Let's go for a test int main() { ftest((void (*)())fptr); // test with fptr that's using pointer ftest((void (*)())fref); // test with fref that's using reference return 0; }

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• Excel string manipulation to check data consistency

  - by chefsmart

  Background information: - There are nearly 7000 individuals and there is data about their performances in one, two or three tests. Every individual has taken the 1st test (let's call it Test M). Some of those who have taken Test M have also taken Test I, and some of those who have taken Test I have also taken Test B. For the first two tests (M and I), students can score grades I, II, or III. Depending on the grades they are awarded points -- 3 for grade I, 2 for II, 1 for III. The last Test B is just a pass or a fail result with no grades. Those passing this test get 1 point, with no points for failure. (Well actually, grades are awarded, but all grades are given a common 1 point). An amateur has entered data to represent these students and their grades in an Excel file. Problem is, this person has done the worst thing possible - he has developed his own notation and entered all test information in a single cell --- and made my life hell. The file originally had two text columns, one for individual's id, and the second for test info, if one could call it that. It's horrible, I know, and I am suffering. In the image, if you see "M-II-2 I-III-1" it means the person got grade II in Test M for 2 points and grade III in Test I for 1 point. Some have taken only one test, some two, and some three. When the file came to me for processing and analyzing the performance of students, I sent it back with instructions to insert 3 additional columns with only the grades for the three tests. The file now looks as follows. Columns C and D represent grades I, II, and III using 1,2 and 3 respectively. Column C is for Test M, column D for Test I. Column E says BA (B Achieved!) if the individual has passed Test B. Now that you have the above information, let's get to the problem. I don't trust this and want to check whether data in column B matches with data in columns C,D and E. That is, I want to examine the string in column B and find out whether the figures in columns C,D and E are correct. All help is really appreciated. P.S. - I had exported this to MySQL via ODBC and that is why you are seeing those NULLs. I tried doing this in MySQL too, and really will accept a MySQL or an Excel solution, I don't have a preference. Edit : - See file with sample data

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• How to define an extern, C struct returning function in C++ using MSVC?

  - by DK

  The following source file will not compile with the MSVC compiler (v15.00.30729.01): /* stest.c */ #ifdef __cplusplus extern "C" { #endif struct Test; extern struct Test make_Test(int x); struct Test { int x; }; extern struct Test make_Test(int x) { struct Test r; r.x = x; return r; } #ifdef __cplusplus } #endif Compiling with cl /c /Tpstest.c produces the following error: stest.c(8) : error C2526: 'make_Test' : C linkage function cannot return C++ class 'Test' stest.c(6) : see declaration of 'Test' Compiling without /Tp (which tells cl to treat the file as C++) works fine. The file also compiles fine in DigitalMars C and GCC (from mingw) in both C and C++ modes. I also used -ansi -pedantic -Wall with GCC and it had no complaints. For reasons I will go into below, we need to compile this file as C++ for MSVC (not for the others), but with functions being compiled as C. In essence, we want a normal C compiler... except for about six lines. Is there a switch or attribute or something I can add that will allow this to work? The code in question (though not the above; that's just a reduced example) is being produced by a code generator. As part of this, we need to be able to generate floating point nans and infinities as constants (long story), meaning we have to compile with MSVC in C++ mode in order to actually do this. We only found one solution that works, and it only works in C++ mode. We're wrapping the code in extern "C" {...} because we want to control the mangling and calling convention so that we can interface with existing C code. ... also because I trust C++ compilers about as far as I could throw a smallish department store. I also tried wrapping just the reinterpret_cast line in extern "C++" {...}, but of course that doesn't work. Pity. There is a potential solution I found which requires reordering the declarations such that the full struct definition comes before the function foward decl., but this is very inconvenient due to the way the codegen is performed, so I'd really like to avoid having to go down that road if I can.

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• Algorithm to split an article without breaking the reading flow or HTML code

  - by Victor Stanciu

  Hello, I have a very large database of articles, of varying lengths. The articles have HTML elements in them. I have to insert some ads (simple <script> elements) in the body of each article when it is displayed (I know, I hate ads that interrupt my reading too). Now, the problem is that each ad must be inserted at about the same position in each article. The simplest solution is to simply split the article on a fixed number of characters (without breaking words), and insert the ad code. This, however, runs the risk of inserting the ad in the middle of a HTML tag. I could go the regex way, but I was thinking about the following solution, using JS: Establish a character count threshold. For example, "the add should be inserted at about 200 words" Set accepted deviations in each direction, say -20, +20 characters. Loop through each text node inside the article, and while doing so, keep count of the total number of characters so far Once the count exceeds the threshold, make the following decision: 4.1. If count exceeds the threshold by a value lower that the positive accepted deviation (for example, 17 characters), insert the ad code just after the current text node. 4.2. If the count is greater than the sum of the threshold and the deviation, roll back to the previous text node, and make the same decision, only this time use the previous count and check if it's lower than the difference between the threshold and the deviation, and if not, insert the ad between the current node and the previous one. 4.3. If the 4.1 and 4.2 fail (which means that the previous node reached a too low character count and the current node a too high one), insert the ad after whatever character count is needed inside the current element. I know it's convoluted, but it's the first thing out of my mind and it has the advantage that, by trying to insert the ad between text nodes, perhaps it will not break the flow of the article as bad as it would if I would just stick it in (like the final 4.3 case) Here is some pseudo-code I put together, I don't trust my english-explaining skills: threshold = 200 deviation = 20 current_count = 0 for each node in article_nodes { previous_count = current_count current_count = current_count + node.length if current_count < threshold { continue // next interation } if current_count > threshold + deviation { if previous_count < threshdold - deviation { // insert ad in current node } else { // insert ad between the current and previous nodes } } else { // insert ad after the current node } break; } Am I over-complicating stuff, or am I missing a simpler, more elegant solution?

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