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  • Subband decomposition using Daubechies filter

    - by misha
    I have the following two 8-tap filters: h0 ['-0.010597', '0.032883', '0.030841', '-0.187035', '-0.027984', '0.630881', '0.714847', '0.230378'] h1 ['-0.230378', '0.714847', '-0.630881', '-0.027984', '0.187035', '0.030841', '-0.032883', '-0.010597'] Here they are on a graph: I'm using it to obtain the approximation (lower subband of an image). This is a(m,n) in the following diagram: I got the coefficients and diagram from the book Digital Image Processing, 3rd Edition, so I trust that they are correct. The star symbol denotes one dimensional convolution (either over rows or over columns). The down arrow denotes downsampling in one dimension (either over rows, or columns). My problem is that the filter coefficients for h0 and h1 sum to greater than 1 (approximately 1.4 or sqrt(2) to be exact). Naturally, if I convolve any image with the filter, the image will get brighter. Indeed, here's what I get (expected result on right): Can somebody suggest what the problem is here? Why should it work if the convolution filter coefficients sum to greater than 1? I have the source code, but it's quite long so I'm hoping to avoid posting it here. If it's absolutely necessary, I'll put it up later. EDIT What I'm doing is: Decompose into subbands Filter one of the subbands Recompose subbands into original image Note that the point isn't just to have a displayable subband-decomposed image -- I have to be able to perfectly reconstruct the original image from the subbands as well. So if I scale the filtered image in order to compensate for my decomposition filter making the image brighter, this is what I will have to do: Decompose into subbands Apply intensity scaling Filter one of the subbands Apply inverse intensity scaling Recompose subbands into original image Step 2 performs the scaling. This is what @Benjamin is suggesting. The problem is that then step 4 becomes necessary, or the original image will not be properly reconstructed. This longer method will work. However, the textbook explicitly says that no scaling is performed on the approximation subband. Of course, it's possible that the textbook is wrong. However, what's more possible is I'm misunderstanding something about the way this all works -- this is why I'm asking this question.

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  • How do I query delegation properties of an active directory user account?

    - by Mark J Miller
    I am writing a utility to audit the configuration of a WCF service. In order to properly pass credentials from the client, thru the WCF service back to the SQL back end the domain account used to run the service must be configured in Active Directory with the setting "Trust this user for delegation" (Properties - "Delegation" tab). Using C#, how do I access the settings on this tab in Active Directory. I've spent the last 5 hours trying to track this down on the web and can't seem to find it. Here's what I've done so far: using (Domain domain = Domain.GetCurrentDomain()) { Console.WriteLine(domain.Name); // get domain "dev" from MSSQLSERVER service account DirectoryEntry ouDn = new DirectoryEntry("LDAP://CN=Users,dc=dev,dc=mydomain,dc=lcl"); DirectorySearcher search = new DirectorySearcher(ouDn); // get sAMAccountName "dev.services" from MSSQLSERVER service account search.Filter = "(sAMAccountName=dev.services)"; search.PropertiesToLoad.Add("displayName"); search.PropertiesToLoad.Add("userAccountControl"); SearchResult result = search.FindOne(); if (result != null) { Console.WriteLine(result.Properties["displayName"][0]); DirectoryEntry entry = result.GetDirectoryEntry(); int userAccountControlFlags = (int)entry.Properties["userAccountControl"].Value; if ((userAccountControlFlags & (int)UserAccountControl.TRUSTED_FOR_DELEGATION) == (int)UserAccountControl.TRUSTED_FOR_DELEGATION) Console.WriteLine("TRUSTED_FOR_DELEGATION"); else if ((userAccountControlFlags & (int)UserAccountControl.TRUSTED_TO_AUTH_FOR_DELEGATION) == (int)UserAccountControl.TRUSTED_TO_AUTH_FOR_DELEGATION) Console.WriteLine("TRUSTED_TO_AUTH_FOR_DELEGATION"); else if ((userAccountControlFlags & (int)UserAccountControl.NOT_DELEGATED) == (int)UserAccountControl.NOT_DELEGATED) Console.WriteLine("NOT_DELEGATED"); foreach (PropertyValueCollection pvc in entry.Properties) { Console.WriteLine(pvc.PropertyName); for (int i = 0; i < pvc.Count; i++) { Console.WriteLine("\t{0}", pvc[i]); } } } } The "userAccountControl" does not seem to be the correct property. I think it is tied to the "Account Options" section on the "Account" tab, which is not what we're looking for but this is the closest I've gotten so far. The justification for all this is: We do not have permission to setup the service in QA or in Production, so along with our written instructions (which are notoriously only followed in partial) I am creating a tool that will audit the setup (WCF and SQL) to determine if the setup is correct. This will allow the person deploying the service to run this utility and verify everything is setup correctly - saving us hours of headaches and reducing downtime during deployment.

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  • Technical non-terminating condition in a loop

    - by Snarfblam
    Most of us know that a loop should not have a non-terminating condition. For example, this C# loop has a non-terminating condition: any even value of i. This is an obvious logic error. void CountByTwosStartingAt(byte i) { // If i is even, it never exceeds 254 for(; i < 255; i += 2) { Console.WriteLine(i); } } Sometimes there are edge cases that are extremely unlikeley, but technically constitute non-exiting conditions (stack overflows and out-of-memory errors aside). Suppose you have a function that counts the number of sequential zeros in a stream: int CountZeros(Stream s) { int total = 0; while(s.ReadByte() == 0) total++; return total; } Now, suppose you feed it this thing: class InfiniteEmptyStream:Stream { // ... Other members ... public override int Read(byte[] buffer, int offset, int count) { Array.Clear(buffer, offset, count); // Output zeros return count; // Never returns -1 (end of stream) } } Or more realistically, maybe a stream that returns data from external hardware, which in certain cases might return lots of zeros (such as a game controller sitting on your desk). Either way we have an infinite loop. This particular non-terminating condition stands out, but sometimes they don't. A completely real-world example as in an app I'm writing. An endless stream of zeros will be deserialized into infinite "empty" objects (until the collection class or GC throws an exception because I've exceeded two billion items). But this would be a completely unexpected circumstance (considering my data source). How important is it to have absolutely no non-terminating conditions? How much does this affect "robustness?" Does it matter if they are only "theoretically" non-terminating (is it okay if an exception represents an implicit terminating condition)? Does it matter whether the app is commercial? If it is publicly distributed? Does it matter if the problematic code is in no way accessible through a public interface/API? Edit: One of the primary concerns I have is unforseen logic errors that can create the non-terminating condition. If, as a rule, you ensure there are no non-terminating conditions, you can identify or handle these logic errors more gracefully, but is it worth it? And when? This is a concern orthogonal to trust.

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  • Help Desk Database Design

    - by user237244
    The company I work at has very specific and unique needs for a help desk system, so none of the open source systems will work for us. That being the case, I created a custom system using PHP and MySQL. It's far from perfect, but it's infinitely better than the last system they were using; trust me! It meets most of our needs quite nicely, but I have a question about the way I have the database set up. Here are the main tables: ClosedTickets ClosedTicketSolutions Locations OpenTickets OpenTicketSolutions Statuses Technicians When a user submits a help request, it goes in the "OpenTickets" table. As the technicians work on the problem, they submit entries with a description of what they've done. These entries go in the "OpenTicketSolutions" table. When the problem has been resolved, the last technician to work on the problem closes the ticket and it gets moved to the "ClosedTickets" table. All of the solution entries get moved to the "ClosedTicketSolutions" table as well. The other tables (Locations, Statuses, and Technicians) exist as a means of normalization (each location, status, and technician has an ID which is referenced). The problem I'm having now is this: When I want to view a list of all the open tickets, the SQL statement is somewhat complicated because I have to left join the "Locations", "Statuses", and "Technicians" tables. Fields from various tables need to be searchable as well. Check out how complicated the SQL statement is to search closed tickets for tickets submitted by anybody with a first name containing "John": SELECT ClosedTickets.*, date_format(ClosedTickets.EntryDate, '%c/%e/%y %l:%i %p') AS Formatted_Date, date_format(ClosedDate, '%c/%e/%y %l:%i %p') AS Formatted_ClosedDate, Concat(Technicians.LastName, ', ', Technicians.FirstName) AS TechFullName, Locations.LocationName, date_format(ClosedTicketSolutions.EntryDate, '%c/%e/%y') AS Formatted_Solution_EntryDate, ClosedTicketSolutions.HoursSpent AS SolutionHoursSpent, ClosedTicketSolutions.Tech_ID AS SolutionTech_ID, ClosedTicketSolutions.EntryText FROM ClosedTickets LEFT JOIN Technicians ON ClosedTickets.Tech_ID = Technicians.Tech_ID LEFT JOIN Locations ON ClosedTickets.Location_ID = Locations.Location_ID LEFT JOIN ClosedTicketSolutions ON ClosedTickets.TicketNum = ClosedTicketSolutions.TicketNum WHERE (ClosedTickets.FirstName LIKE '%John%') ORDER BY ClosedDate Desc, ClosedTicketSolutions.EntryDate, ClosedTicketSolutions.Entry_ID One thing that I'm not able to do right now is search both open and closed tickets at the same time. I don't think a union would work in my case. So I'm wondering if I should store the open and closed tickets in the same table and just have a field indicating whether or not the ticket is closed. The only problem I can forsee is that we have so many closed tickets already (nearly 30,000) so the whole system might perform slowly. Would it be a bad idea to combine the open and closed tickets?

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  • SCOM 2012 DNS Forwarder Availability Monitor

    - by Massimo
    Background: I have an environment with two different AD domains, each in its own forest, each with two Windows Server 2008 R2 domain controllers acting as DNS servers. There is no trust between the domains. Each DNS server manages the main DNS zone for its AD domain, and then some other zones, including the reverse lookup zone for its IP subnets; all zones are AD-integrated; all DNS servers which manages a zone are correctly listed as authoritative name servers for that zone. So, the situation is like this (using fake names and IP addresses): Domain A: DNS domain: a.dom IP subnet: 192.168.1.X DC/DNS Servers: serverA1.a.dom (192.168.1.1) and serverA2.a.dom (192.168.1.2) Authoritative zones: a.dom, 1.168.192.in-addr.arpa, somezone.local Domain B: DNS domain: b.dom IP subnet: 10.0.0.X DC/DNS Servers: serverB1.b.dom (10.0.0.1) and serverB2.b.dom (10.0.0.2) Authoritative zones: b.dom, 0.0.10.in-addr.arpa, someotherzone.local DNS servers in domain A have conditional forwarders defined for each zone managed by DNS servers in domain B, forwarding to both domain B's DNS servers; DNS servers in domain B have the opposite configuration. All forwarders are stored in Active Directory. All is working perfectly, and computers in each domain can resolve forward and reverse DNS queries for both domains, using their domain's DNS servers. The problem: I have SCOM 2012 deployed in domain A, with the SCOM agent installed on both DCs; the management packs for Active Directory and DNS Server are installed and up-to-date. I have a series of alerts like the following ones on both domain controllers; each alert is generated for each forwarded zone and for each forwarded server: Forwarder someotherzone.local (10.0.0.1) cannot resolve the host name 192.168.1.1,someotherzone.local for serverA1.a.dom Forwarder someotherzone.local (10.0.0.2) cannot resolve the host name 192.168.1.1,someotherzone.local for serverA1.a.dom Forwarder someotherzone.local (10.0.0.1) cannot resolve the host name 192.168.1.2,someotherzone.local for serverA2.a.dom Forwarder someotherzone.local (10.0.0.2) cannot resolve the host name 192.168.1.2,someotherzone.local for serverA2.a.dom Forwarder 0.0.10.in-addr.arpa (10.0.0.1) cannot resolve the host name 192.168.1.1,0.0.10.in-addr.arpa for serverA1.a.dom Forwarder 0.0.10.in-addr.arpa (10.0.0.2) cannot resolve the host name 192.168.1.1,0.0.10.in-addr.arpa for serverA1.a.dom Forwarder 0.0.10.in-addr.arpa (10.0.0.1) cannot resolve the host name 192.168.1.2,0.0.10.in-addr.arpa for serverA2.a.dom Forwarder 0.0.10.in-addr.arpa (10.0.0.2) cannot resolve the host name 192.168.1.2,0.0.10.in-addr.arpa for serverA2.a.dom The only exception is the main AD DNS zone managed by domain B's DNS servers (b.dom): for that conditional forwarder, no alert is generated and the forwarder availability monitor is green. Ok, what does this mean? What are those monitors trying to tell me? What are they checking? What's actually wrong? And why there is no error for the "b.dom" zone, which is configured in the exact same way as the other ones, both as a zone in domain B's DNS servers and as a forwarder in domain A's DNS servers?

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  • VS 2010 SP1 (Beta) and IIS Express

    - by ScottGu
    Last month we released the VS 2010 Service Pack 1 (SP1) Beta.  You can learn more about the VS 2010 SP1 Beta from Jason Zander’s two blog posts about it, and from Scott Hanselman’s blog post that covers some of the new capabilities enabled with it.  You can download and install the VS 2010 SP1 Beta here. IIS Express Earlier this summer I blogged about IIS Express.  IIS Express is a free version of IIS 7.5 that is optimized for developer scenarios.  We think it combines the ease of use of the ASP.NET Web Server (aka Cassini) currently built-into VS today with the full power of IIS.  Specifically: It’s lightweight and easy to install (less than 5Mb download and a quick install) It does not require an administrator account to run/debug applications from Visual Studio It enables a full web-server feature set – including SSL, URL Rewrite, and other IIS 7.x modules It supports and enables the same extensibility model and web.config file settings that IIS 7.x support It can be installed side-by-side with the full IIS web server as well as the ASP.NET Development Server (they do not conflict at all) It works on Windows XP and higher operating systems – giving you a full IIS 7.x developer feature-set on all Windows OS platforms IIS Express (like the ASP.NET Development Server) can be quickly launched to run a site from a directory on disk.  It does not require any registration/configuration steps. This makes it really easy to launch and run for development scenarios. Visual Studio 2010 SP1 adds support for IIS Express – and you can start to take advantage of this starting with last month’s VS 2010 SP1 Beta release. Downloading and Installing IIS Express IIS Express isn’t included as part of the VS 2010 SP1 Beta.  Instead it is a separate ~4MB download which you can download and install using this link (it uses WebPI to install it).  Once IIS Express is installed, VS 2010 SP1 will enable some additional IIS Express commands and dialog options that allow you to easily use it. Enabling IIS Express for Existing Projects Visual Studio today defaults to using the built-in ASP.NET Development Server (aka Cassini) when running ASP.NET Projects: Converting your existing projects to use IIS Express is really easy.  You can do this by opening up the project properties dialog of an existing project, and then by clicking the “web” tab within it and selecting the “Use IIS Express” checkbox. Or even simpler, just right-click on your existing project, and select the “Use IIS Express…” menu command: And now when you run or debug your project you’ll see that IIS Express now starts up and runs automatically as your web-server: You can optionally right-click on the IIS Express icon within your system tray to see/browse all of sites and applications running on it: Note that if you ever want to revert back to using the ASP.NET Development Server you can do this by right-clicking the project again and then select the “Use Visual Studio Development Server” option (or go into the project properties, click the web tab, and uncheck IIS Express).  This will revert back to the ASP.NET Development Server the next time you run the project. IIS Express Properties Visual Studio 2010 SP1 exposes several new IIS Express configuration options that you couldn’t previously set with the ASP.NET Development Server.  Some of these are exposed via the property grid of your project (select the project node in the solution explorer and then change them via the property window): For example, enabling something like SSL support (which is not possible with the ASP.NET Development Server) can now be done simply by changing the “SSL Enabled” property to “True”: Once this is done IIS Express will expose both an HTTP and HTTPS endpoint for the project that we can use: SSL Self Signed Certs IIS Express ships with a self-signed SSL cert that it installs as part of setup – which removes the need for you to install your own certificate to use SSL during development.  Once you change the above drop-down to enable SSL, you’ll be able to browse to your site with the appropriate https:// URL prefix and it will connect via SSL. One caveat with self-signed certificates, though, is that browsers (like IE) will go out of their way to warn you that they aren’t to be trusted: You can mark the certificate as trusted to avoid seeing dialogs like this – or just keep the certificate un-trusted and press the “continue” button when the browser warns you not to trust your local web server. Additional IIS Settings IIS Express uses its own per-user ApplicationHost.config file to configure default server behavior.  Because it is per-user, it can be configured by developers who do not have admin credentials – unlike the full IIS.  You can customize all IIS features and settings via it if you want ultimate server customization (for example: to use your own certificates for SSL instead of self-signed ones). We recommend storing all app specific settings for IIS and ASP.NET within the web.config file which is part of your project – since that makes deploying apps easier (since the settings can be copied with the application content).  IIS (since IIS 7) no longer uses the metabase, and instead uses the same web.config configuration files that ASP.NET has always supported – which makes xcopy/ftp based deployment much easier. Making IIS Express your Default Web Server Above we looked at how we can convert existing sites that use the ASP.NET Developer Web Server to instead use IIS Express.  You can configure Visual Studio to use IIS Express as the default web server for all new projects by clicking the Tools->Options menu  command and opening up the Projects and Solutions->Web Projects node with the Options dialog: Clicking the “Use IIS Express for new file-based web site and projects” checkbox will cause Visual Studio to use it for all new web site and projects. Summary We think IIS Express makes it even easier to build, run and test web applications.  It works with all versions of ASP.NET and supports all ASP.NET application types (including obviously both ASP.NET Web Forms and ASP.NET MVC applications).  Because IIS Express is based on the IIS 7.5 codebase, you have a full web-server feature-set that you can use.  This means you can build and run your applications just like they’ll work on a real production web-server.  In addition to supporting ASP.NET, IIS Express also supports Classic ASP and other file-types and extensions supported by IIS – which also makes it ideal for sites that combine a variety of different technologies. Best of all – you do not need to change any code to take advantage of it.  As you can see above, updating existing Visual Studio web projects to use it is trivial.  You can begin to take advantage of IIS Express today using the VS 2010 SP1 Beta. Hope this helps, Scott

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  • SQL SERVER – Developer Training Resources and Summary Roundup

    - by pinaldave
    It is always pleasure for any author when other renowned authors in the industry write about you. Earlier I wrote a five part blog series on Developer Training and I have received a phenomenal response to the series. I have received plenty of comments, questions and feedback. I thought it would be nice to sum up the whole series as well answer a few of the questions received. Quick Recap Developer Training - Importance and Significance - Part 1 In this part we discussed the importance of training in the real world. The most important and valuable resource any company is its employee. Employees who have been well-trained will be better at their jobs and produce a better product.  An employee who is well trained obviously knows more about their job and all the technical aspects. I have a very high opinion about training employees and it is the most important task. Developer Training – Employee Morals and Ethics – Part 2 In this part we discussed the most crucial components of training. Often employees are expecting the company to pay for their training and the company expresses no interest in training the employee. Quite often training expenses are the real issue for both the employee and employer. There are companies that pay for 100% of the expenses and there are employees who opt for training on their own expense during their personal time. Training is often looked at as vacation by employee and employers and we need to change this mind-set. One of the ways is to report back the learning to your manager and implement newly learned knowledge in day-to-day work. Developer Training – Difficult Questions and Alternative Perspective - Part 3 This part was the most difficult to write as I tried to address a few difficult questions and answers. Training is such a sensitive issue that many developers when not receiving chance for training think about leaving the organization. The manager often feels pressure to accommodate every single employee for training even though his training budget is limited. It is indeed the responsibility of the developer to get maximum advantage from the training. Training immediately helps organizations but stays as a part of an employee’s knowledge forever. Developer Training – Various Options for Developer Training – Part 4 In this part I tried to explore a few methods and options for training. The generic feedback I received on this blog post was short and I should have explored each of the subject of the training in details. I believe there are two big buckets of training 1) Instructor Lead Training and 2) Self Lead Training. The common element between both the methods is “learning material”. Learning material can be of any format – videos, books, paper notes or just a plain black board. Instructor-led training is a very effective mode but not possible every single time. During the course of the developer’s career, one has to learn lots of new technology and it is almost impossible to have a quality trainer available on that subject at that time. Books are most effective and proven methods, however, it always helps if someone explains the concepts of the book with a demonstration. In recent times I have started to believe in online trainings which leads to a hybrid experience. Online trainings take the best part of the books and the best part of the instructor-led training and gives effective training in a matter of hours. Developer Training – A Conclusive Summary- Part 5 In this part, I shared what I was continuously thinking about developer training. There is no better teacher than oneself. There is no better motivation than a personal desire to learn new technology. Honestly there is nothing more personal learning. That “change is the only constant” and “adapt & overcome” are the essential lessons of life. One cannot stop the learning and resist the change. In the IT industry “ego of knowing all” and the “resistance to change” are the most challenging issues. Once someone overcomes them, life is much easier. I believe that proper and appropriate high quality training can help to address the burning issues. Opinion of Friends I invited a few of my friends to express their opinion about developer training and here are their opinions. I am listing them here in the order of the blog post publishing date. Nakul Vachhrajani - Developer Trainings-Importance, Benefits, Tips and follow-up Nakul’s sums of many of the concepts which are complementary to my blog posts. Nakul addresses the burning question of developer training with different angles. I am personally very impressed by his following statement - “Being skilled does not mean having just a stack of certifications, but it also means having an understanding about the internals of the products that you are working on – and using that knowledge to improve the efficiency & productivity at the workplace in turn resulting in better products, better consulting abilities and a happier self.” Nakul also suggests the online training options of Pluralsight. Vinod Kumar - Training–a necessity or bonus Vinod Kumar comes up with excellent follow up on developer training. Vinod is known for his inspirational writing about SQL Server. Vinod starts with a story of a student who is extremely eager to learn the wisdom of life from a monk but the monk does not accept him as a disciple for a long time. The conversation between student and monk is indeed an essence of all learning. We all want to learn quickly and be successful but the most important thing in life is to have the right attitude towards learning and more so towards life. The blog post end with a very important thought about how to avoid the famous excuse – “I don’t have enough time.” Ritesh Shah - Training – useful or useless? Ritesh brings up very important concept related to training. Ritesh in his meticulous style explains why training is an important and lifelong process. Training must not stop at any age but should continue forever. The moment training stops, progress stops along with. Paras Doshi - Professional Development Resource Paras is known for his to–the-point writing, and has summarized the five part series very precisely. He read the five part series and created a digest summary of the blog post. If you are in a rush and have no time to read my five series – I suggest you read his blog post. Training Resources I am often asked what the best resources for learning new technology are. This is the most difficult question EVER. There are plenty of good training resources available. When it is about training our needs are different, our preference of learning is different and we all have an opinion. Additionally, we all are located in different geographic locations worldwide and there is no way one solution will fit all. However, let me list a few of the training resources which I have built so far and you can consume them if you find it relevant to your need. SQL Server Books SQL Server Interview Questions and Answers SQL Wait Stats SQL Programming Joes 2 Pros SQL Server Video Tutorials SQL Server Questions and Answers SQL Server Performance: Indexing Basics SQL Server Performance: Introduction to Query Tuning SQL in Sixty Seconds Series of Sixty Seconds Learning Video on YouTube Trust me worldwide web is very big and there are plenty of high quality learning materials available worldwide – trainer-led as well online. I suggest you explore various options and make the best choice for yourself. Remember, training is your personal journey and it should never stop. Are you ready? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Developer Training, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • The Incremental Architect&acute;s Napkin - #1 - It&acute;s about the money, stupid

    - by Ralf Westphal
    Originally posted on: http://geekswithblogs.net/theArchitectsNapkin/archive/2014/05/24/the-incremental-architectacutes-napkin---1---itacutes-about-the.aspx Software development is an economic endeavor. A customer is only willing to pay for value. What makes a software valuable is required to become a trait of the software. We as software developers thus need to understand and then find a way to implement requirements. Whether or in how far a customer really can know beforehand what´s going to be valuable for him/her in the end is a topic of constant debate. Some aspects of the requirements might be less foggy than others. Sometimes the customer does not know what he/she wants. Sometimes he/she´s certain to want something - but then is not happy when that´s delivered. Nevertheless requirements exist. And developers will only be paid if they deliver value. So we better focus on doing that. Although is might sound trivial I think it´s important to state the corollary: We need to be able to trace anything we do as developers back to some requirement. You decide to use Go as the implementation language? Well, what´s the customer´s requirement this decision is linked to? You decide to use WPF as the GUI technology? What´s the customer´s requirement? You decide in favor of a layered architecture? What´s the customer´s requirement? You decide to put code in three classes instead of just one? What´s the customer´s requirement behind that? You decide to use MongoDB over MySql? What´s the customer´s requirement behind that? etc. I´m not saying any of these decisions are wrong. I´m just saying whatever you decide be clear about the requirement that´s driving your decision. You have to be able to answer the question: Why do you think will X deliver more value to the customer than the alternatives? Customers are not interested in romantic ideals of hard working, good willing, quality focused craftsmen. They don´t care how and why you work - as long as what you deliver fulfills their needs. They want to trust you to recognize this as your top priority - and then deliver. That´s all. Fundamental aspects of requirements If you´re like me you´re probably not used to such scrutinization. You want to be trusted as a professional developer - and decide quite a few things following your gut feeling. Or by relying on “established practices”. That´s ok in general and most of the time - but still… I think we should be more conscious about our decisions. Which would make us more responsible, even more professional. But without further guidance it´s hard to reason about many of the myriad decisions we´ve to make over the course of a software project. What I found helpful in this situation is structuring requirements into fundamental aspects. Instead of one large heap of requirements then there are smaller blobs. With them it´s easier to check if a decisions falls in their scope. Sure, every project has it´s very own requirements. But all of them belong to just three different major categories, I think. Any requirement either pertains to functionality, non-functional aspects or sustainability. For short I call those aspects: Functionality, because such requirements describe which transformations a software should offer. For example: A calculator software should be able to add and multiply real numbers. An auction website should enable you to set up an auction anytime or to find auctions to bid for. Quality, because such requirements describe how functionality is supposed to work, e.g. fast or secure. For example: A calculator should be able to calculate the sinus of a value much faster than you could in your head. An auction website should accept bids from millions of users. Security of Investment, because functionality and quality need not just be delivered in any way. It´s important to the customer to get them quickly - and not only today but over the course of several years. This aspect introduces time into the “requrements equation”. Security of Investments (SoI) sure is a non-functional requirement. But I think it´s important to not subsume it under the Quality (Q) aspect. That´s because SoI has quite special properties. For one, SoI for software means something completely different from what it means for hardware. If you buy hardware (a car, a hair blower) you find that a worthwhile investment, if the hardware does not change it´s functionality or quality over time. A car still running smoothly with hardly any rust spots after 10 years of daily usage would be a very secure investment. So for hardware (or material products, if you like) “unchangeability” (in the face of usage) is desirable. With software you want the contrary. Software that cannot be changed is a waste. SoI for software means “changeability”. You want to be sure that the software you buy/order today can be changed, adapted, improved over an unforseeable number of years so as fit changes in its usage environment. But that´s not the only reason why the SoI aspect is special. On top of changeability[1] (or evolvability) comes immeasurability. Evolvability cannot readily be measured by counting something. Whether the changeability is as high as the customer wants it, cannot be determined by looking at metrics like Lines of Code or Cyclomatic Complexity or Afferent Coupling. They may give a hint… but they are far, far from precise. That´s because of the nature of changeability. It´s different from performance or scalability. Also it´s because a customer cannot tell upfront, “how much” evolvability he/she wants. Whether requirements regarding Functionality (F) and Q have been met, a customer can tell you very quickly and very precisely. A calculation is missing, the calculation takes too long, the calculation time degrades with increased load, the calculation is accessible to the wrong users etc. That´s all very or at least comparatively easy to determine. But changeability… That´s a whole different thing. Nevertheless over time the customer will develop a feedling if changeability is good enough or degrading. He/she just has to check the development of the frequency of “WTF”s from developers ;-) F and Q are “timeless” requirement categories. Customers want us to deliver on them now. Just focusing on the now, though, is rarely beneficial in the long run. So SoI adds a counterweight to the requirements picture. Customers want SoI - whether they know it or not, whether they state if explicitly or not. In closing A customer´s requirements are not monolithic. They are not all made the same. Rather they fall into different categories. We as developers need to recognize these categories when confronted with some requirement - and take them into account. Only then can we make true professional decisions, i.e. conscious and responsible ones. I call this fundamental trait of software “changeability” and not “flexibility” to distinguish to whom it´s a concern. “Flexibility” to me means, software as is can easily be adapted to a change in its environment, e.g. by tweaking some config data or adding a library which gets picked up by a plug-in engine. “Flexibiltiy” thus is a matter of some user. “Changeability”, on the other hand, to me means, software can easily be changed in its structure to adapt it to new requirements. That´s a matter of the software developer. ?

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  • Transparency and AlphaBlending

    - by TechTwaddle
    In this post we'll look at the AlphaBlend() api and how it can be used for semi-transparent blitting. AlphaBlend() takes a source device context and a destination device context (DC) and combines the bits in such a way that it gives a transparent effect. Follow the links for the msdn documentation. So lets take a image like, and AlphaBlend() it on our window. The code to do so is below, (under the WM_PAINT message of WndProc) HBITMAP hBitmap=NULL, hBitmapOld=NULL; HDC hMemDC=NULL; BLENDFUNCTION bf; hdc = BeginPaint(hWnd, &ps); hMemDC = CreateCompatibleDC(hdc); hBitmap = LoadBitmap(g_hInst, MAKEINTRESOURCE(IDB_BITMAP1)); hBitmapOld = SelectObject(hMemDC, hBitmap); bf.BlendOp = AC_SRC_OVER; bf.BlendFlags = 0; bf.SourceConstantAlpha = 80; //transparency value between 0-255 bf.AlphaFormat = 0;    AlphaBlend(hdc, 0, 25, 240, 100, hMemDC, 0, 0, 240, 100, bf); SelectObject(hMemDC, hBitmapOld); DeleteDC(hMemDC); DeleteObject(hBitmap); EndPaint(hWnd, &ps);   The code above creates a memory DC (hMemDC) using CreateCompatibleDC(), loads a bitmap onto the memory DC and AlphaBlends it on the device DC (hdc), with a transparency value of 80. The result is: Pretty simple till now. Now lets try to do something a little more exciting. Lets get two images involved, each overlapping the other, giving a better demonstration of transparency. I am also going to add a few buttons so that the user can increase or decrease the transparency by clicking on the buttons. Since this is the first time I played around with GDI apis, I ran into something that everybody runs into sometime or the other, flickering. When clicking the buttons the images would flicker a lot, I figured out why and used something called double buffering to avoid flickering. We will look at both my first implementation and the second implementation just to give the concept a little more depth and perspective. A few pre-conditions before I dive into the code: - hBitmap and hBitmap2 are handles to the two images obtained using LoadBitmap(), these variables are global and are initialized under WM_CREATE - The two buttons in the application are labeled Opaque++ (make more opaque, less transparent) and Opaque-- (make less opaque, more transparent) - DrawPics(HWND hWnd, int step=0); is the function called to draw the images on the screen. This is called from under WM_PAINT and also when the buttons are clicked. When Opaque++ is clicked the 'step' value passed to DrawPics() is +20 and when Opaque-- is clicked the 'step' value is -20. The default value of 'step' is 0 Now lets take a look at my first implementation: //this funciton causes flicker, cos it draws directly to screen several times void DrawPics(HWND hWnd, int step) {     HDC hdc=NULL, hMemDC=NULL;     BLENDFUNCTION bf;     static UINT32 transparency = 100;     //no point in drawing when transparency is 0 and user clicks Opaque--     if (transparency == 0 && step < 0)         return;     //no point in drawing when transparency is 240 (opaque) and user clicks Opaque++     if (transparency == 240 && step > 0)         return;         hdc = GetDC(hWnd);     if (!hdc)         return;     //create a memory DC     hMemDC = CreateCompatibleDC(hdc);     if (!hMemDC)     {         ReleaseDC(hWnd, hdc);         return;     }     //while increasing transparency, clear the contents of screen     if (step < 0)     {         RECT rect = {0, 0, 240, 200};         FillRect(hdc, &rect, (HBRUSH)GetStockObject(WHITE_BRUSH));     }     SelectObject(hMemDC, hBitmap2);     BitBlt(hdc, 0, 25, 240, 100, hMemDC, 0, 0, SRCCOPY);         SelectObject(hMemDC, hBitmap);     transparency += step;     if (transparency >= 240)         transparency = 240;     if (transparency <= 0)         transparency = 0;     bf.BlendOp = AC_SRC_OVER;     bf.BlendFlags = 0;     bf.SourceConstantAlpha = transparency;     bf.AlphaFormat = 0;            AlphaBlend(hdc, 0, 75, 240, 100, hMemDC, 0, 0, 240, 100, bf);     DeleteDC(hMemDC);     ReleaseDC(hWnd, hdc); }   In the code above, we first get the window DC using GetDC() and create a memory DC using CreateCompatibleDC(). Then we select hBitmap2 onto the memory DC and Blt it on the window DC (hdc). Next, we select the other image, hBitmap, onto memory DC and AlphaBlend() it over window DC. As I told you before, this implementation causes flickering because it draws directly on the screen (hdc) several times. The video below shows what happens when the buttons were clicked rapidly: Well, the video recording tool I use captures only 15 frames per second and so the flickering is not visible in the video. So you're gonna have to trust me on this, it flickers (; To solve this problem we make sure that the drawing to the screen happens only once and to do that we create an additional memory DC, hTempDC. We perform all our drawing on this memory DC and finally when it is ready we Blt hTempDC on hdc, and the images are displayed in one go. Here is the code for our new DrawPics() function: //no flicker void DrawPics(HWND hWnd, int step) {     HDC hdc=NULL, hMemDC=NULL, hTempDC=NULL;     BLENDFUNCTION bf;     HBITMAP hBitmapTemp=NULL, hBitmapOld=NULL;     static UINT32 transparency = 100;     //no point in drawing when transparency is 0 and user clicks Opaque--     if (transparency == 0 && step < 0)         return;     //no point in drawing when transparency is 240 (opaque) and user clicks Opaque++     if (transparency == 240 && step > 0)         return;         hdc = GetDC(hWnd);     if (!hdc)         return;     hMemDC = CreateCompatibleDC(hdc);     hTempDC = CreateCompatibleDC(hdc);     hBitmapTemp = CreateCompatibleBitmap(hdc, 240, 150);     hBitmapOld = (HBITMAP)SelectObject(hTempDC, hBitmapTemp);     if (!hMemDC)     {         ReleaseDC(hWnd, hdc);         return;     }     //while increasing transparency, clear the contents     if (step < 0)     {         RECT rect = {0, 0, 240, 150};         FillRect(hTempDC, &rect, (HBRUSH)GetStockObject(WHITE_BRUSH));     }     SelectObject(hMemDC, hBitmap2);     //Blt hBitmap2 directly to hTempDC     BitBlt(hTempDC, 0, 0, 240, 100, hMemDC, 0, 0, SRCCOPY);         SelectObject(hMemDC, hBitmap);     transparency += step;     if (transparency >= 240)         transparency = 240;     if (transparency <= 0)         transparency = 0;     bf.BlendOp = AC_SRC_OVER;     bf.BlendFlags = 0;     bf.SourceConstantAlpha = transparency;     bf.AlphaFormat = 0;            AlphaBlend(hTempDC, 0, 50, 240, 100, hMemDC, 0, 0, 240, 100, bf);     //now hTempDC is ready, blt it directly on hdc     BitBlt(hdc, 0, 25, 240, 150, hTempDC, 0, 0, SRCCOPY);     SelectObject(hTempDC, hBitmapOld);     DeleteObject(hBitmapTemp);     DeleteDC(hMemDC);     DeleteDC(hTempDC);     ReleaseDC(hWnd, hdc); }   This function is very similar to the first version, except for the use of hTempDC. Another point to note is the use of CreateCompatibleBitmap(). When a memory device context is created using CreateCompatibleDC(), the context is exactly one monochrome pixel high and one monochrome pixel wide. So in order for us to draw anything onto hTempDC, we first have to set a bitmap on it. We use CreateCompatibleBitmap() to create a bitmap of required dimension (240x150 above), and then select this bitmap onto hTempDC. Think of it as utilizing an extra canvas, drawing everything on the canvas and finally transferring the contents to the display in one scoop. And with this version the flickering is gone, video follows:   If you want the entire solutions source code then leave a message, I will share the code over SkyDrive.

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  • GMail suspects confirmation email in stealing personal information

    - by Dennis Gorelik
    When user registers on my web site, web site sends user email confirmation link. Subject: Please confirm your email address Body:Please open this link in your browser to confirm your email address: http://www.postjobfree.com/a/c301718062444f96ba0e358ea833c9b3 This link will expire on: 6/9/2012 8:04:07 PM EST. If my web site sends that email to GMaill (either @gmail.com or another domain that's handled by Google Apps) and that user never emailed to email -- then GMail not only puts the email to spam folder, but also adds prominent red warning:Be careful with this message. Similar messages were used to steal people's personal information. Unless you trust the sender, don't click links or reply with personal information. Learn more That warning really scares many of my users, so they are afraid to open that link and confirm their email. What can I do about it? Ideally I would like that message end up in user's inbox, not spam folder. But at least how do I prevent that scary message? IP address of my mailing server is not blacklisted: http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a208.43.198.72 I use SPF and DKIM signature. Below is the email that ended up in spam folder with that scary red message. Delivered-To: [email protected] Received: by 10.112.84.98 with SMTP id x2csp36568lby; Fri, 8 Jun 2012 17:04:15 -0700 (PDT) Received: by 10.60.25.6 with SMTP id y6mr9110318oef.42.1339200255375; Fri, 08 Jun 2012 17:04:15 -0700 (PDT) Return-Path: Received: from smtp.postjobfree.com (smtp.postjobfree.com. [208.43.198.72]) by mx.google.com with ESMTP id v8si6058193oev.44.2012.06.08.17.04.14; Fri, 08 Jun 2012 17:04:15 -0700 (PDT) Received-SPF: pass (google.com: domain of [email protected] designates 208.43.198.72 as permitted sender) client-ip=208.43.198.72; Authentication-Results: mx.google.com; spf=pass (google.com: domain of [email protected] designates 208.43.198.72 as permitted sender) [email protected]; dkim=pass [email protected] DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; d=postjobfree.com; s=postjobfree.com; h= received:message-id:mime-version:from:to:date:subject:content-type; b=TCip/3hP1WWViWB1cdAzMFPjyi/aUKXQbuSTVpEO7qr8x3WdMFhJCqZciA69S0HB4 Koatk2cQQ3fOilr4ledCgZYemLSJgwa/ZRhObnqgPHAglkBy8/RAwkrwaE0GjLKup 0XI6G2wPlh+ReR+inkMwhCPHFInmvrh4evlBx/VlA= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=postjobfree.com; s=postjobfree.com; h=content-type:subject:date:to:from:mime-version:message-id; bh=N59EIgRECIlAnd41LY4HY/OFI+v1p7t5M9yP+3FsKXY=; b=J3/BdZmpjzP4I6GA4ntmi4REu5PpOcmyzEL+6i7y7LaTR8tuc2h7fdW4HaMPlB7za Lj4NJPed61ErumO66eG4urd1UfyaRDtszWeuIbcIUqzwYpnMZ8ytaj8DPcWPE3JYj oKhcYyiVbgiFjLujib3/2k2PqDIrNutRH9Ln7puz4= Received: from sv3035 (sv3035 [208.43.198.72]) by smtp.postjobfree.com with SMTP; Fri, 8 Jun 2012 20:04:07 -0400 Message-ID: MIME-Version: 1.0 From: "PostJobFree Notification" To: [email protected] Date: 8 Jun 2012 20:04:07 -0400 Subject: Please confirm your email address Content-Type: multipart/alternative; boundary=--boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Please open this link in your browser to confirm your email addre= ss: =0D=0Ahttp://www.postjobfree.com/a/c301718062444f96ba0e358ea8= 33c9b3 =0D=0AThis link will expire on: 6/9/2012 8:04:07 PM EST. =0D=0A ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: base64 PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj1Db250ZW50LVR5cGUgY29udGVu dD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij48L2hlYWQ+DQo8Ym9keT48ZGl2 Pg0KUGxlYXNlIG9wZW4gdGhpcyBsaW5rIGluIHlvdXIgYnJvd3NlciB0byBjb25m aXJtIHlvdXIgZW1haWwgYWRkcmVzczo8YnIgLz48YSBocmVmPSJodHRwOi8vd3d3 LnBvc3Rqb2JmcmVlLmNvbS9hL2MzMDE3MTgwNjI0NDRmOTZiYTBlMzU4ZWE4MzNj OWIzIj5odHRwOi8vd3d3LnBvc3Rqb2JmcmVlLmNvbS9hL2MzMDE3MTgwNjI0NDRm OTZiYTBlMzU4ZWE4MzNjOWIzPC9hPjxiciAvPlRoaXMgbGluayB3aWxsIGV4cGly ZSBvbjogNi85LzIwMTIgODowNDowNyBQTSBFU1QuPGJyIC8+DQo8L2Rpdj48L2Jv ZHk+PC9odG1sPg== ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08--

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  • Too Many Kittens To Juggle At Once

    - by Bil Simser
    Ahh, the Internet. That crazy, mixed up place where one tweet turns into a conversation between dozens of people and spawns a blogpost. This is the direct result of such an event this morning. It started innocently enough, with this: Then followed up by a blog post by Joel here. In the post, Joel introduces us to the term Business Solutions Architect with mad skillz like InfoPath, Access Services, Excel Services, building Workflows, and SSRS report creation, all while meeting the business needs of users in a SharePoint environment. I somewhat disagreed with Joel that this really wasn’t a new role (at least IMHO) and that a good Architect or BA should really be doing this job. As Joel pointed out when you’re building a SharePoint team this kind of role is often overlooked. Engineers might be able to build workflows but is the right workflow for the right problem? Michael Pisarek wrote about a SharePoint Business Architect a few months ago and it’s a pretty solid assessment. Again, I argue you really shouldn’t be looking for roles that don’t exist and I don’t suggest anyone create roles to hire people to fill them. That’s basically creating a solution looking for problems. Michael’s article does have some great points if you’re lost in the quagmire of SharePoint duties though (and I especially like John Ross’ quote “The coolest shit is worthless if it doesn’t meet business needs”). SharePoinTony summed it up nicely with “SharePoint Solutions knowledge is both lacking and underrated in most environments. Roles help”. Having someone on the team who can dance between a business user and a coder can be difficult. Remember the idea of telling something to someone and them passing it on to the next person. By the time the story comes round the circle it’s a shadow of it’s former self with little resemblance to the original tale. This is very much business requirements as they’re told by the user to a business analyst, written down on paper, read by an architect, tuned into a solution plan, and implemented by a developer. Transformations between what was said, what was heard, what was written down, and what was developed can be distant cousins. Not everyone has the skill of communication and even less have negotiation skills to suit the SharePoint platform. Negotiation is important because not everything can be (or should be) done in SharePoint. Sometimes it’s just not appropriate to build it on the SharePoint platform but someone needs to know enough about the platform and what limitations it might have, then communicate that (and/or negotiate) with a customer or user so it’s not about “You can’t have this” to “Let’s try it this way”. Visualize the possible instead of denying the impossible. So what is the right SharePoint team? My cromag brain came with a fairly simpleton answer (and I’m sure people will just say this is a cop-out). The perfect SharePoint team is just enough people to do the job that know the technology and business problem they’re solving. Bridge the gap between business need and technology platform and you have an architect. Communicate the needs of the business effectively so the entire team understands it and you have a business analyst. Can you get this with full time workers? Maybe but don’t expect miracles out of the gate. Also don’t take a consultant’s word as gospel. Some consultants just don’t have the diversity of the SharePoint platform to be worth their value so be careful. You really need someone who knows enough about SharePoint to be able to validate a consultants knowledge level. This is basically try for any consultant, not just a SharePoint one. Specialization is good and needed. A good, well-balanced SharePoint team is one of people that can solve problems with work with the technology, not against it. Having a top developer is great, but don’t rely on them to solve world hunger if they can’t communicate very well with users. An expert business analyst might be great at gathering requirements so the entire team can understand them, but if it means building 100% custom solutions because they don’t fit inside the SharePoint boundaries isn’t of much value. Just repeat. There is no silver bullet. There is no silver bullet. There is no silver bullet. A few people pointed out Nick Inglis’ article Excluding The Information Professional In SharePoint. It’s a good read too and hits home that maybe some developers and IT pros need some extra help in the information space. If you’re in an organization that needs labels on people, come up with something everyone understands and go with it. If that’s Business Solutions Architect, SharePoint Advisor, or Guy Who Knows A Lot About Portals, make it work for you. We all wish that one person could master all that is SharePoint but we also know that doesn’t scale very well and you quickly get into the hit-by-a-bus syndrome (with the organization coming to a full crawl when the guy or girl goes on vacation, gets sick, or pops out a baby). There are too many gaps in SharePoint knowledge to have any one person know it all and too many kittens to juggle all at once. We like to consider ourselves experts in our field, but trying to tackle too many roles at once and we end up being mediocre jack of all trades, master of none. Don't fall into this pit. It's a deep, dark hole you don't want to try to claw your way out of. Trust me. Been there. Done that. Got the t-shirt. In the end I don’t disagree with Joel. SharePoint is a beast and not something that should be taken on by newbies. If you just read “Teach Yourself SharePoint in 24 Hours” and want to go build your corporate intranet or the next killer business solution with all your new found knowledge plan to pony up consultant dollars a few months later when everything goes to Hell in a handbasket and falls over. I’m not saying don’t build solutions in SharePoint. I’m just saying that building effective ones takes skill like any craft and not something you can just cobble together with a little bit of cursory knowledge. Thanks to *everyone* who participated in this tweet rush. It was fun and educational.

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  • Brighton Rocks: UA Europe 2011

    - by ultan o'broin
    User Assistance Europe 2011 was held in Brighton, UK. Having seen Quadrophenia a dozen times, I just had to go along (OK, I wanted to talk about messages in enterprise applications). Sadly, it rained a lot, though that was still eminently more tolerable than being stuck home in Dublin during Bloomsday. So, here are my somewhat selective highlights and observations from the conference, massively skewed towards my own interests, as usual. Enjoyed Leah Guren's (Cow TC) great start ‘keynote’ on the Cultural Dimensions of Software Help Usage. Starting out by revisiting Hofstede's and Hall's work on culture (how many times I have done this for Multilingual magazine?) and then Neilsen’s findings on age as an indicator of performance, Leah showed how it is the expertise of the user that user assistance (UA) needs to be designed for (especially for high-end users), with some considerations made for age, while the gender and culture of users are not major factors. Help also needs to be contextual and concise, embedded close to the action. That users are saying things like “If I want help on Office, I go to Google ” isn't all that profound at this stage, but it is always worth reiterating how search can be optimized to return better results for users. Interestingly, regardless of user education level, the issue of information quality--hinging on the lynchpin of terminology reflecting that of the user--is critical. Major takeaway for me there. Matthew Ellison’s sessions on embedded help and demos were also impressive. Embedded help that is concise and contextual is definitely a powerful UX enabler, and I’m pleased to say that in Oracle Fusion Applications we have embraced the concept fully. Matthew also mentioned in his session about successful software demos that the principle of modality with demos is a must. Look no further than Oracle User Productivity Kit demos See It!, Try It!, Know It, and Do It! modes, for example. I also found some key takeaways in the presentation by Marie-Louise Flacke on notes and warnings. Here, legal considerations seemed to take precedence over providing any real information to users. I was delighted when Marie-Louise called out the Oracle JDeveloper documentation as an exemplar of how to use notes and instructions instead of trying to scare the bejaysus out of people and not providing them with any real information they’d find useful instead. My own session on designing messages for enterprise applications was well attended. Knowing your user profiles (remember user expertise is the king maker for UA so write for each audience involved), how users really work, the required application business and UI rules, what your application technology supports, and how messages integrate with the enterprise help desk and support policies and you will go much further than relying solely on the guideline of "writing messages in plain language". And, remember the value in warnings and confirmation messages too, and how you can use them smartly. I hope y’all got something from my presentation and from my answers to questions afterwards. Ellis Pratt stole the show with his presentation on applying game theory to software UA, using plenty of colorful, relevant examples (check out the Atlassian and DropBox approaches, for example), and striking just the right balance between theory and practice. Completely agree that the approach to take here is not to make UA itself a game, but to invoke UA as part of a bigger game dynamic (time-to-task completion, personal and communal goals, personal achievement and status, and so on). Sure there are gotchas and limitations to gamification, and we need to do more research. However, we'll hear a lot more about this subject in coming years, particularly in the enterprise space. I hope. I also heard good things about the different sessions about DITA usage (including one by Sonja Fuga that clearly opens the door for major innovation in the community content space using WordPress), the progressive disclosure of information (Cerys Willoughby), an overview of controlled language (or "information quality", as I like to position it) solutions and rationale by Dave Gash, and others. I also spent time chatting with Mike Hamilton of MadCap Software, who showed me a cool demo of their Flare product, and the Lingo translation solution. I liked the idea of their licensing model for workers-on-the-go; that’s smart UX-awareness in itself. Also chatted with Julian Murfitt of Mekon about uptake of DITA in the enterprise space. In all, it's worth attending UA Europe. I was surprised, however, not to see conference topics about mobile UA, community conversation and content, and search in its own right. These are unstoppable forces now, and the latter is pretty central to providing assistance now to all but the most irredentist of hard-copy fetishists or advanced technical or functional users working away on the back end of applications and systems. Only saw one iPad too (says the guy who carries three laptops). Tweeting during the conference was pretty much nonexistent during the event, so no community energy there. Perhaps all this can be addressed next year. I would love to see the next UA Europe event come to Dublin (despite Bloomsday, it's not a bad place place, really) now that hotels are so cheap and all. So, what is my overall impression of the state of user assistance in Europe? Clearly, there are still many people in the industry who feel there is something broken with the traditional forms of user assistance (particularly printed doc) and something needs to be done about it. I would suggest they move on and try and embrace change, instead. Many others see new possibilities, offered by UX and technology, as well as the reality of online user behavior in an increasingly connected world and that is encouraging. Such thought leaders need to be listened to. As Ellis Pratt says in his great book, Trends in Technical Communication - Rethinking Help: “To stay relevant means taking a new perspective on the role (of technical writer), and delivering “products” over and above the traditional manual and online Help file... there are a number of new trends in this field - some complementary, some conflicting. Whatever trends emerge as the norm, it’s likely the status quo will change.” It already has, IMO. I hear similar debates in the professional translation world about the onset of translation crowd sourcing (the Facebook model) and machine translation (trust me, that battle is over). Neither of these initiatives has put anyone out of a job and probably won't, though the nature of the work might change. If anything, such innovations have increased the overall need for professional translators as user expectations rise, new audiences emerge, and organizations need to collate and curate user-generated content, combining it with their own. Perhaps user assistance professionals can learn from other professions and grow accordingly.

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  • Integrating HP Systems Insight Manager into an existing environment

    - by ewwhite
    I'm working with an environment that spans multiple data centers/sites and consists primarily of HP ProLiant servers (G5-G7) running Linux. The mix is 30% RHEL/CentOS, the rest are Gentoo :(. I also have a few dozen virtual machines running back-office and Windows servers on VMWare ESX hosts. I run OpenNMS to pull SNMP data from the various server nodes and networking devices. While OpenNMS works wonderfully for up/down, thresholds and notifications, it's native handling of traps is a little rough and the graphs are not particularly pretty. I use Orca/RRD graphs for performance trending and nice graphs. I'm tasked with inventorying the environment and wanted to come up with a clean way to organize server information. Since my environment is mostly HP, I've been playing with HP Systems Insight Manager as a way to extract server data and to deploy HP health/monitoring packages and firmware. The Gentoo systems eventually have to be converted to CentOS, so getting a quick assessment of what hardware is where would be great. Although I've read through a few hundred pages of HP manuals, I'm having a difficult time understanding how to get HP SIM to do what I want, though. My main problems are: I have about 40 subnets to deal with; 98% connected with private lines to facilities across the globe. I don't want to initiate an HP SIM discovery only to pull back every piece of intermediate networking hardware and equipment from all of the locations. I'd like this to focus on the servers. I have OpenNMS configured to accept traps. I don't want HP SIM to duplicate that effort. It seems like the built-in software deployment tool wants to overwrite the trapsink parameters for the systems it encounters during discovery. I have about 10 administrative username/password combinations in use across this infrastructure. Is there a more efficient way to get HP SIM to do the discovery or break discovery into manageable chunks? In terms of general workflow, do people typically install the HP Management Agents during the initial OS deployment (e.g. kickstart post script) or afterwards from HP SIM? Is HP SIM too thick/fat to be an inventory tool? I can't tell if it's meant to be used standalone or alongside other monitoring products. Since the majority of the systems I'm trying to track are those running Gentoo (in order to plan the move to CentOS), is there any way for HP SIM to extract system model information from them ( like dmidecode)? I have systems here where I may have an SSH key established, but not direct user or login access. Is there a way for me to import an SSH private/public key pair into HP SIM to reach out to the servers that can't accept standard credentials? There are a handful of sites where I have inconsistent access or have a double-NAT situation. I may be able to poke a server, but it may not be able to find its way back to the management system. Is there a workaround for this? The certificate configuration for HP SIM seems complicated. What is the preferred setup for trust between systems? I'd also appreciate any notes or recommendations to using this product. Or if there's a better way to do this, I'd like to know.

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  • Cannot ping host stale ARP cache?

    - by gkchicago
    I am having a strange issue with a Debian (Lenny/Linux 2.6.26-2-amd64) that has been driving me nuts. On some machines within my network I can ping the host in question just fine, other times I have to manually hard-code the ARP ethernet address for the IP in order to establish connectivity. I've finally worked it down to somehow involving ARP. I just found how to fix it in a way that made it work but I'm looking for help explaining this issue and also I don't trust my fix to be permanent.. My thought process has been the following but I just can't make any sense out of it: Could it be the card? (Intel 82555 rev 4) Could it be because there are two network cards? (Default route is eth0) Could it be because of the network aliases? Lenny? AMD x86_64? Argh.. Thank you for any insight you might have // Ping doesn't go thru [gordon@ubuntu ~]$ ping 192.168.135.101 PING 192.168.135.101 (192.168.135.101) 56(84) bytes of data. --- 192.168.135.101 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3014ms // Here's the ARP Table, sometimes the .151 address is good, sometimes it // also matches the Gateways MAC like .101 is doing right here. [gordon@ubuntu ~]$ cat /proc/net/arp IP address HW type Flags HW address Mask Device 192.168.135.15 0x1 0x2 00:0B:DB:2B:24:89 * eth0 192.168.135.151 0x1 0x2 00:0B:6A:3A:30:A6 * eth0 192.168.135.1 0x1 0x2 00:1A:A2:2D:2A:04 * eth0 192.168.135.101 0x1 0x2 00:1A:A2:2D:2A:04 * eth0 // Drop the bad arp table listing and set it manually based on /sbin/ifconfig [gordon@ubuntu ~]$ sudo arp -d 192.168.135.101 [gordon@ubuntu ~]$ sudo arp -s 192.168.135.101 00:0B:6A:3A:30:A6 // Ping starts going thru..?!? [gordon@ubuntu ~]$ ping 192.168.135.101 PING 192.168.135.101 (192.168.135.101) 56(84) bytes of data. 64 bytes from 192.168.135.101: icmp_seq=1 ttl=64 time=15.8 ms 64 bytes from 192.168.135.101: icmp_seq=2 ttl=64 time=15.9 ms 64 bytes from 192.168.135.101: icmp_seq=3 ttl=64 time=16.0 ms 64 bytes from 192.168.135.101: icmp_seq=4 ttl=64 time=15.9 ms --- 192.168.135.101 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3012ms rtt min/avg/max/mdev = 15.836/15.943/16.064/0.121 ms The following is my network config on this. gordon@db01:~$ /sbin/ifconfig eth0 Link encap:Ethernet HWaddr 00:0b:6a:3a:30:a6 inet addr:192.168.135.151 Bcast:192.168.135.255 Mask:255.255.255.0 inet6 addr: fe80::20b:6aff:fe3a:30a6/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:15476725 errors:0 dropped:0 overruns:0 frame:0 TX packets:10030036 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:18565307359 (17.2 GiB) TX bytes:3412098075 (3.1 GiB) eth0:0 Link encap:Ethernet HWaddr 00:0b:6a:3a:30:a6 inet addr:192.168.135.150 Bcast:192.168.135.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 eth0:1 Link encap:Ethernet HWaddr 00:0b:6a:3a:30:a6 inet addr:192.168.135.101 Bcast:192.168.135.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 eth1 Link encap:Ethernet HWaddr 00:e0:81:2a:6e:d0 inet addr:10.10.62.1 Bcast:10.10.62.255 Mask:255.255.255.0 inet6 addr: fe80::2e0:81ff:fe2a:6ed0/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:10233315 errors:0 dropped:0 overruns:0 frame:0 TX packets:19400286 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:1112500658 (1.0 GiB) TX bytes:27952809020 (26.0 GiB) Interrupt:24 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:387 errors:0 dropped:0 overruns:0 frame:0 TX packets:387 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:41314 (40.3 KiB) TX bytes:41314 (40.3 KiB) gordon@db01:~$ sudo mii-tool -v eth0 eth0: negotiated 100baseTx-FD, link ok product info: Intel 82555 rev 4 basic mode: autonegotiation enabled basic status: autonegotiation complete, link ok capabilities: 100baseTx-FD 100baseTx-HD 10baseT-FD 10baseT-HD advertising: 100baseTx-FD 100baseTx-HD 10baseT-FD 10baseT-HD flow-control link partner: 100baseTx-FD 100baseTx-HD 10baseT-FD 10baseT-HD gordon@db01:~$ sudo route Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface localnet * 255.255.255.0 U 0 0 0 eth0 10.10.62.0 * 255.255.255.0 U 0 0 0 eth1 default 192.168.135.1 0.0.0.0 UG 0 0 0 eth0

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  • What is wrong in my DKIM setup? I'm getting all fails

    - by djechelon
    I own a domain name I have implemented SPF and DKIM to avoid my mails being junked. I have also upgraded to DMARC in monitor mode. Since I received a few failure reports recently I wanted to investigate more. I have only one server sending outbound emails, running postfix + dkimproxy. I trust that dkimproxy has no major software bugs resulting in bad messages. I have tested ReturnPath's automated DKIM test and this is the part related to DKIM/DomainKeys DKIM Results ============ Result = failed: invalid key for signature: Syntax error in tag: \"v Domain = domain.org Selector = sel DNS Record(s) = sel._domainkey.domain.org TXT "v=1; p=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; t=s" Public Key Length = 4096 DomainKeys Results ================== Domain = domain.org Selector = sel DNS Record(s) = sel._domainkey.domain.org TXT "v=1; p=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; t=s" The mail displays an anonymised DNS record with genuine public key. It reports an error in tag v. A few hours ago I noticed my v tag was v=DKIM1 instead of v=1 as specified in RFC. I thought it was an error made by me during the initial setup months ago and fixed to v=1, but anyway I received one DMARC success from Google. Let me explain better: I enforced DMARC a couple of days ago. On 4/16 morning I got a mail from Google telling me that DMARC fully passes, then since 4/17 I get all failures. Then I discovered the v=DKIM1 tag and replaced with v=1 without success I have not modified my DNS records before that. So, keeping in topic with the question, why does ReturnPath refuse my DKIM DNS record? Is something wrong in my DKIM implementation at DNS level? [Add] I have just tried port25.com's tester but at least DKIM passes ---------------------------------------------------------- DomainKeys check details: ---------------------------------------------------------- Result: permerror (DK_STAT_BADKEY: Unusable key, public if verifying, private if signing.) ID(s) verified: header.From=########### DNS record(s): sel._domainkey.domain.org. 1800 IN TXT ""v=1; p=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; t=s"" ---------------------------------------------------------- DKIM check details: ---------------------------------------------------------- Result: pass (matches From: #########) ID(s) verified: header.d=domain.org Canonicalized Headers: message-id:<[email protected]>'0D''0A' date:Thu,'20'18'20'Apr'20'2013'20'11:40:26'20'+0200'0D''0A' from:#############'0D''0A' mime-version:1.0'0D''0A' to:[email protected]'0D''0A' subject:Test'0D''0A' content-type:text/plain;'20'charset=ISO-8859-15;'20'format=flowed'0D''0A' content-transfer-encoding:7bit'0D''0A' dkim-signature:v=1;'20'a=rsa-sha1;'20'c=relaxed;'20'd=domain.org;'20'h='20'message-id:date:from:mime-version:to:subject:content-type'20':content-transfer-encoding;'20's=dom;'20'bh=uoq1oCgLlTqpdDX/iUbLy7J1Wi'20'c=;'20'b= Canonicalized Body: '0D''0A' DNS record(s): sel._domainkey.domain.org. 1800 IN TXT ""v=1; p=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; t=s"" Public key used for verification: sel._domainkey.domain.org (4096 bits)

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  • And What's Your Brand Worth? ...anything?

    - by [email protected]
    100 Best Global Brands from Business Week Story: The Great Trust Offensive Slide Show: Top Brands 2009 Methodology: Picking the Winners The recession has presented marketing executives around the world with the toughest test of their careers. Some brands have prospered amid the hard times--or at least held their own. Others have slipped a surprising number of places on our ninth annual ranking, compiled by consultancy Interbrand. But for seven brands, impressive performances saw them race up the charts to take their place on this year's list. Here are the numbers behind the rankings Rank 2009 Rank 2008 Employer 2009 Brand value($millions) 2008 Brand value($millions) Percent change(%) Country of Ownership 1 1 Coca-Cola  68,734  66,667  3 U.S. 2 2 IBM  60,211  59,031  2 U.S. 3 3 Microsoft  56,647  59,007  -4 U.S. 4 4 GE  47,777  53,086  -10 U.S. 5 5 Nokia  34,864  35,942  -3 Finland 6 8 McDonald's  32,275  31,049  4 U.S. 7 10 Google  31,980  25,590  25 U.S. 8 6 Toyota  31,330  34,050  -8 Japan 9 7 Intel  30,636  31,261  -2 U.S. 10 9 Disney  28,447  29,251  -3 U.S. 11 12 Hewlett-Packard  24,096  23,509  2 U.S. 12 11 Mercedes-Benz  23,867  25,577  -7 Germany 13 14 Gillette  22,841  22,069  4 U.S. 14 17 Cisco  22,030  21,306  3 U.S. 15 13 BMW  21,671  23,298  -7 Germany 16 16 Louis Vuitton  21,120  21,602  -2 France 17 18 Marlboro  19,010  21,300  -11 U.S. 18 20 Honda  17,803  19,079  -7 Japan 19 21 Samsung  17,518  17,689  -1 S. Korea 20 24 Apple  15,443  13,724  12 U.S. 21 22 H&M  15,375  13,840  11 Sweden 22 15 American Express  14,971  21,940  -32 U.S. 23 26 Pepsi  13,706  13,249  3 U.S. 24 23 Oracle  13,699  13,831  -1 U.S. 25 28 Nescafe  13,317  13,055  2 Switzerland 26 29 Nike  13,179  12,672  4 U.S. 27 31 SAP  12,106  12,228  -1 Germany 28 35 Ikea  12,004  10,913  10 Sweden 29 25 Sony  11,953  13,583  -12 Japan 30 33 Budweiser  11,833  11,438  3 Belgium 31 30 UPS  11,594  12,621  -8 U.S. 32 27 HSBC  10,510  13,143  -20 Britain 33 36 Canon  10,441  10,876  -4 Japan 34 39 Kellogg's  10,428  9,710  7 U.S. 35 32 Dell  10,291  11,695  -12 U.S. 36 19 Citi  10,254  20,174  -49 U.S. 37 37 JPMorgan  9,550  10,773  -11 U.S. 38 38 Goldman Sachs  9,248  10,331  -10 U.S. 39 40 Nintendo  9,210  8,772  5 Japan 40 44 Thomson Reuters  8,434  8,313  1 Canada 41 45 Gucci  8,182  8,254  -1 Italy 42 43 Philips  8,121  8,325  -2 Netherlands 43 58 Amazon  7,858  6,434  22 U.S. 44 51 L'Oreal  7,748  7,508  3 France 45 47 Accenture  7,710  7,948  -3 U.S. 46 46 eBay  7,350  7,991  -8 U.S. 47 48 Siemens  7,308  7,943  -8 Germany 48 56 Heinz  7,244  6,646  9 U.S. 49 49 Ford  7,005  7,896  -11 U.S. 50 62 Zara  6,789  5,955  14 Spain   Valuations do not represent a guarantee of future performance of the brands or companies. Data: Interbrand, BusinessWeek

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  • Network Restructure Method for Double-NAT network

    - by Adrian
    Due to a series of poor network design decisions (mostly) made many years ago in order to save a few bucks here and there, I have a network that is decidedly sub-optimally architected. I'm looking for suggestions to improve this less-than-pleasant situation. We're a non-profit with a Linux-based IT department and a limited budget. (Note: None of the Windows equipment we have runs does anything that talks to the Internet nor do we have any Windows admins on staff.) Key points: We have a main office and about 12 remote sites that essentially double NAT their subnets with physically-segregated switches. (No VLANing and limited ability to do so with current switches) These locations have a "DMZ" subnet that are NAT'd on an identically assigned 10.0.0/24 subnet at each site. These subnets cannot talk to DMZs at any other location because we don't route them anywhere except between server and adjacent "firewall". Some of these locations have multiple ISP connections (T1, Cable, and/or DSLs) that we manually route using IP Tools in Linux. These firewalls all run on the (10.0.0/24) network and are mostly "pro-sumer" grade firewalls (Linksys, Netgear, etc.) or ISP-provided DSL modems. Connecting these firewalls (via simple unmanaged switches) is one or more servers that must be publically-accessible. Connected to the main office's 10.0.0/24 subnet are servers for email, tele-commuter VPN, remote office VPN server, primary router to the internal 192.168/24 subnets. These have to be access from specific ISP connections based on traffic type and connection source. All our routing is done manually or with OpenVPN route statements Inter-office traffic goes through the OpenVPN service in the main 'Router' server which has it's own NAT'ing involved. Remote sites only have one server installed at each site and cannot afford multiple servers due to budget constraints. These servers are all LTSP servers several 5-20 terminals. The 192.168.2/24 and 192.168.3/24 subnets are mostly but NOT entirely on Cisco 2960 switches that can do VLAN. The remainder are DLink DGS-1248 switches that I am not sure I trust well enough to use with VLANs. There is also some remaining internal concern about VLANs since only the senior networking staff person understands how it works. All regular internet traffic goes through the CentOS 5 router server which in turns NATs the 192.168/24 subnets to the 10.0.0.0/24 subnets according to the manually-configured routing rules that we use to point outbound traffic to the proper internet connection based on '-host' routing statements. I want to simplify this and ready All Of The Things for ESXi virtualization, including these public-facing services. Is there a no- or low-cost solution that would get rid of the Double-NAT and restore a little sanity to this mess so that my future replacement doesn't hunt me down? Basic Diagram for the main office: These are my goals: Public-facing Servers with interfaces on that middle 10.0.0/24 network to be moved in to 192.168.2/24 subnet on ESXi servers. Get rid of the double NAT and get our entire network on one single subnet. My understanding is that this is something we'll need to do under IPv6 anyway, but I think this mess is standing in the way.

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  • XBRL US Conference Highlights

    - by john.orourke(at)oracle.com
    Back in early November I had an opportunity to attend the XBRL US National Conference in Philadelphia.  At the event, XBRL US announced that Oracle had joined the initiative, so I had a chance to participate in a press conference and attend a number of sessions.  Oracle joined XBRL US so we can stay ahead of the standard and leverage it in our products, and to help drive awareness with customers and improve adoption of XBRL. There were roughly 250 attendees at the event, about half of which were vendors and consultants and the rest financial reporting staff from corporate filers.  Event sponsors included Ernst & Young, SWIFT and Fujitsu.  There were also a number of XBRL technology and service providers exhibiting at the conference.  On Monday Nov. 8th, the XBRL US Steering Committee meetings and Annual Members meeting and reception were held.  At the Annual Members meeting the big news was that current XBRL US President, Mark Bolgiano, is moving to a new position at Howard Hughes Medical Center.  Campbell Pryde, who had led the Taxonomy Development for XBRL US, is taking over as XBRL US President. Other items that were highlighted at the members meeting included: The US GAAP XBRL taxonomy is being used by over 1500 SEC filers and has now been handed over to the FASB to maintain and enhance 16 filer training events were held in 2010 XBRL Global Magazine was launched Corporate Actions proposal was submitted to the SEC with SWIFT in May XBRL Labs for iPhone, XBRL US Consistency Suite launched ISO 2022 Corporate Actions Alignment with XBRL achieved The XBRL Credit Rating taxonomy was accepted Tuesday Nov. 9th included Keynotes, General Sessions, Innovation Workshop for Governments and Securities Professionals, and an Opening Reception.  General sessions included: Lessons Learned from the SEC's rollout of XBRL.  More than 18,000 errors were identified in reviews of filings between June 2009 and September 2010.  Most of these related to negative values being used where they shouldn't have.  Also, the SEC feels there are too many taxonomy extensions being created - mostly in the Cash Flow Statements.  They emphasize using existing elements in the US GAAP taxonomy and advise filers not to  create extensions to improve the visual formatting of XBRL filings. Investors and XBRL - Setting the Standard for Data Quality.  In this panel discussion, the key learning was that CFA's, academics and the financial community are not using XBRL as expected.  The issues raised include the  accuracy and completeness of filings, number of taxonomy extensions, and limited number of tools available to help analyze XBRL data.  Another big issue that was raised is the lack of historic results in XBRL - most analysts need 10 quarters of historic data.  On the positive side, XBRL has the potential to eliminate re-keying of data and errors here and can improve analytic capabilities for financial analysts once more historic data is available and more companies are providing detailed tagging of their filings. A US Roadmap for XBRL Financial Reporting.  This was a panel discussion featuring Jeff Neumann(SEC), Campbell Pryde(XBRL US), and Louis Matherne(FASB).  Key points included the fact that XBRL is currently used by 1500 companies, with 8000 more companies coming in 2011.  XBRL for Mutual Fund Reporting will start in 2011 for 8000 funds, and a Credit Rating Taxonomy has now been submitted for review.  The XBRL tagging/filing process is improving each quarter - more education is helping here.  The FASB is looking at extensions to date, and potential additions to US GAAP taxonomy, while the SEC is evaluating filings for accuracy, consistency in tagging, and tools for analyzing data.  The big news is that the FASB 2011 US GAAP Taxonomy has been completed and reviewed by SEC.  The 2011 US GAAP Taxonomy supports new FASB accounting standards issued since 2009, has new taxonomy elements for certain industries (i.e airlines) and the elimination of 500 concepts.  (meaning they can't be used going forward but are still supported for historical comparison)  The 2011 US GAAP Taxonomy will be available for usage with Q2 2011 SEC filings.  More information about this can be found on the FASB web site.  http://www.fasb.org/home Accounting Firms and XBRL.  This session covered the Role of Audit Firms, which includes awareness and education, validation of XBRL filings, and in-house transition planning.  The main advice provided was that organizations should document XBRL mapping process, perform peer comparisons, and risk assessments on a regular basis. Wednesday Nov. 10th included more Keynotes, General Sessions on Corporate Actions, and XBRL Essentials Workshop Training for corporate filers.  The XBRL Essentials Training included: Getting Started Once you Have the Basics Detailed Footnote Tagging and Handling Tables Quality Control and Trust in the XBRL Process Bringing XBRL In-House:  What are the Options, What should you consider? The US GAAP Financial Reporting Taxonomy - Overview of the 2011 release The XBRL Essentials Training was well-attended with about 80 people.  This included a good overview of the SEC's XBRL mandate, limited liability issue, tagging levels, recommended planning process, internal vs. outsourced approach, and how to manage service providers.  I learned a lot from the session on detailed tagging.  This is the requirement that kicks in during a company's second year of XBRL filing with the SEC and applies to financial statements, footnotes and disclosures (it does not apply to MD&A, executive communications and other information).  The review of the Linkbase model, or dimensional table structure, was very interesting and can be complex to understand.  The key takeaway here is that using dimensional tables in XBRL filings can help limit the number of taxonomy extensions that are required.  The slides from this session are posted on the XBRL US web site. (http://xbrl.us/events/Pages/archive.aspx) For me, the main summary points and takeaways from the XBRL US conference are: XBRL for financial reporting has turned the corner and gone mainstream - with 1500 companies currently using it and 8000 more coming in 2011 The expected value is not being achieved by filers or consumers of XBRL data - this will improve when more companies are filing in XBRL, more history is available, and more software tools are available for analysis (hmm, sounds like an opportunity for Oracle) XBRL is becoming the global standard for all business communications beyond just the financials - i.e. adoption for mutual funds, corporate actions and others planned for the future If you would like to learn more about XBRL and the various training programs, services and software tools that are available check out the XBRL US web site and even better - become a member.  Here's a link:  http://xbrl.us/Pages/default.aspx

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  • The Shift: how Orchard painlessly shifted to document storage, and how it’ll affect you

    - by Bertrand Le Roy
    We’ve known it all along. The storage for Orchard content items would be much more efficient using a document database than a relational one. Orchard content items are composed of parts that serialize naturally into infoset kinds of documents. Storing them as relational data like we’ve done so far was unnatural and requires the data for a single item to span multiple tables, related through 1-1 relationships. This means lots of joins in queries, and a great potential for Select N+1 problems. Document databases, unfortunately, are still a tough sell in many places that prefer the more familiar relational model. Being able to x-copy Orchard to hosters has also been a basic constraint in the design of Orchard. Combine those with the necessity at the time to run in medium trust, and with license compatibility issues, and you’ll find yourself with very few reasonable choices. So we went, a little reluctantly, for relational SQL stores, with the dream of one day transitioning to document storage. We have played for a while with the idea of building our own document storage on top of SQL databases, and Sébastien implemented something more than decent along those lines, but we had a better way all along that we didn’t notice until recently… In Orchard, there are fields, which are named properties that you can add dynamically to a content part. Because they are so dynamic, we have been storing them as XML into a column on the main content item table. This infoset storage and its associated API are fairly generic, but were only used for fields. The breakthrough was when Sébastien realized how this existing storage could give us the advantages of document storage with minimal changes, while continuing to use relational databases as the substrate. public bool CommercialPrices { get { return this.Retrieve(p => p.CommercialPrices); } set { this.Store(p => p.CommercialPrices, value); } } This code is very compact and efficient because the API can infer from the expression what the type and name of the property are. It is then able to do the proper conversions for you. For this code to work in a content part, there is no need for a record at all. This is particularly nice for site settings: one query on one table and you get everything you need. This shows how the existing infoset solves the data storage problem, but you still need to query. Well, for those properties that need to be filtered and sorted on, you can still use the current record-based relational system. This of course continues to work. We do however provide APIs that make it trivial to store into both record properties and the infoset storage in one operation: public double Price { get { return Retrieve(r => r.Price); } set { Store(r => r.Price, value); } } This code looks strikingly similar to the non-record case above. The difference is that it will manage both the infoset and the record-based storages. The call to the Store method will send the data in both places, keeping them in sync. The call to the Retrieve method does something even cooler: if the property you’re looking for exists in the infoset, it will return it, but if it doesn’t, it will automatically look into the record for it. And if that wasn’t cool enough, it will take that value from the record and store it into the infoset for the next time it’s required. This means that your data will start automagically migrating to infoset storage just by virtue of using the code above instead of the usual: public double Price { get { return Record.Price; } set { Record.Price = value; } } As your users browse the site, it will get faster and faster as Select N+1 issues will optimize themselves away. If you preferred, you could still have explicit migration code, but it really shouldn’t be necessary most of the time. If you do already have code using QueryHints to mitigate Select N+1 issues, you might want to reconsider those, as with the new system, you’ll want to avoid joins that you don’t need for filtering or sorting, further optimizing your queries. There are some rare cases where the storage of the property must be handled differently. Check out this string[] property on SearchSettingsPart for example: public string[] SearchedFields { get { return (Retrieve<string>("SearchedFields") ?? "") .Split(new[] {',', ' '}, StringSplitOptions.RemoveEmptyEntries); } set { Store("SearchedFields", String.Join(", ", value)); } } The array of strings is transformed by the property accessors into and from a comma-separated list stored in a string. The Retrieve and Store overloads used in this case are lower-level versions that explicitly specify the type and name of the attribute to retrieve or store. You may be wondering what this means for code or operations that look directly at the database tables instead of going through the new infoset APIs. Even if there is a record, the infoset version of the property will win if it exists, so it is necessary to keep the infoset up-to-date. It’s not very complicated, but definitely something to keep in mind. Here is what a product record looks like in Nwazet.Commerce for example: And here is the same data in the infoset: The infoset is stored in Orchard_Framework_ContentItemRecord or Orchard_Framework_ContentItemVersionRecord, depending on whether the content type is versionable or not. A good way to find what you’re looking for is to inspect the record table first, as it’s usually easier to read, and then get the item record of the same id. Here is the detailed XML document for this product: <Data> <ProductPart Inventory="40" Price="18" Sku="pi-camera-box" OutOfStockMessage="" AllowBackOrder="false" Weight="0.2" Size="" ShippingCost="null" IsDigital="false" /> <ProductAttributesPart Attributes="" /> <AutoroutePart DisplayAlias="camera-box" /> <TitlePart Title="Nwazet Pi Camera Box" /> <BodyPart Text="[...]" /> <CommonPart CreatedUtc="2013-09-10T00:39:00Z" PublishedUtc="2013-09-14T01:07:47Z" /> </Data> The data is neatly organized under each part. It is easy to see how that document is all you need to know about that content item, all in one table. If you want to modify that data directly in the database, you should be careful to do it in both the record table and the infoset in the content item record. In this configuration, the record is now nothing more than an index, and will only be used for sorting and filtering. Of course, it’s perfectly fine to mix record-backed properties and record-less properties on the same part. It really depends what you think must be sorted and filtered on. In turn, this potentially simplifies migrations considerably. So here it is, the great shift of Orchard to document storage, something that Orchard has been designed for all along, and that we were able to implement with a satisfying and surprising economy of resources. Expect this code to make its way into the 1.8 version of Orchard when that’s available.

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  • Clustering for Mere Mortals (Pt 3)

    - by Geoff N. Hiten
    The Controller Now we get to the meat of the matter.  You want a virtual cluster, the first thing you have to do is create your own portable domain.  Start with a plain vanilla install of Windows 2003 R2 Standard on a semi-default VM. (1 GB RAM, 2 cores, 2 NICs, 128GB dynamically expanding VHD file).  I chose this because it had the smallest disk and memory footprint of any current supported Microsoft Server product.  I created the VM with a single dynamically expanding VHD, one fixed 16 GB VHD, and two NICs.  One NIC is connected to the outside world and the other one is part of an internal-only network.  The first NIC is set up as a DHCP client.  We will get to the other one later. I actually tried this with Windows 2008 R2, but it failed miserably.  Not sure whether it was 2008 R2 or the fact I tried to use cloned VMs in the cluster.  Clustering is one place where NewSID would really come in handy.  Too bad Microsoft bought and buried it. Load and Patch the OS (hence the need for the outside connection).This is a good time to go get dinner.  Maybe a movie too.  There are close to a hundred patches that need to be downloaded and applied.  Avoiding that mess was why I put so much time into trying to get the 2008 R2 version working.  Maybe next time.  Don’t forget to add the extensions for VMLite (or whatever virtualization product you prefer). Set a fixed IP address on the internal-only NIC.  Do not give it a gateway.  Put the same IP address for the NIC and for the DNS Server.  This IP should be in a range that is never available on your public network.  You will need all the addresses in the range available.  See the previous post for the exact settings I used. I chose 10.97.230.1 as the server.  The rest of the 10.97.230 range is what I will use later.  For the curious, those numbers are based on elements of my home address.  Not truly random, but good enough for this project. Do not bridge the network connections.  I never allowed the cluster nodes direct access to any public network. Format the fixed VHD and leave it alone for now. Promote the VM to a Domain Controller.  If you have never done this, don’t worry.  The only meaningful decision is what to call the new domain.  I prefer a bogus name that does not correspond to a real Top-Level Domain (TLD).  .com, .biz., .net, .org  are all TLDs that we know and love.  I chose .test as the TLD since it is descriptive AND it does not exist in the real world.  The domain is called MicroAD.  This gives me MicroAD.Test as my domain. During the promotion process, you will be prompted to install DNS as part of the Domain creation process.  You want to accept this option.  The installer will automatically assign this DNS server as the authoritative owner of the MicroAD.test DNS domain (not to be confused with the MicroAD.test Active Directory domain.) For the rest of the DCPROMO process, just accept the defaults. Now let’s make our IP address management easy.  Add the DHCP Role to the server.  Add the server (10.97.230.1 in this case) as the default gateway to assign to DHCP clients.  Here is where you have to be VERY careful and bind it ONLY to the Internal NIC.  Trust me, your network admin will NOT like an extra DHCP server “helping” out on her network.  Go ahead and create a range of 10-20 IP Addresses in your scope.  You might find other uses for a pocket domain controller <cough> Mirroring </cough> than just for building a cluster.  And Clustering in SQL 2008 and Windows 2008 R2 fully supports DHCP addresses. Now we have three of the five key roles ready.  Two more to go. Next comes file sharing.  Since your cluster node VMs will not have access to any outside, you have to have some way to get files into these VMs.  I simply go to the root of C: and create a “Shared” folder.  I then share it out and grant full control to “Everyone” to both the share and to the underlying NTFS folder.   This will be immensely useful for Service Packs, demo databases, and any other software that isn’t packaged as an ISO that we can mount to the VM. Finally we need to create a block-level multi-connect storage device.  The kind folks at Starwinds Software (http://www.starwindsoftware.com/) graciously gave me a non-expiring demo license for expressly this purpose.  Their iSCSI SAN software lets you create an iSCSI target from nearly any storage medium.  Refreshingly, their product does exactly what they say it does.  Thanks. Remember that 16 GB VHD file?  That is where we are going to carve into our LUNs.  I created an iSCSI folder off the root, just so I can keep everything organized.  I then carved 5 ea. 2 GB iSCSI targets from that folder.  I chose a fixed VHD for performance.  I tried this earlier with a dynamically expanding VHD, but too many layers of abstraction and sparseness combined to make it unusable even for a demo.  Stick with a fixed VHD so there is a one-to-one mapping between abstract and physical storage.  If you read the previous post, you know what I named these iSCSI LUNs and why.  Yes, I do have some left over space.  Always leave yourself room for future growth or options. This gets us up to where we can actually build the nodes and install SQL.  As with most clusters, the real work happens long before the individual nodes get installed and configured.  At least it does if you want the cluster to be a true high-availability platform.

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  • Clustering for Mere Mortals (Pt3)

    - by Geoff N. Hiten
    The Controller Now we get to the meat of the matter.  You want a virtual cluster, the first thing you have to do is create your own portable domain.  IStart with a plain vanilla install of Windows 2003 R2 Standard on a semi-default VM. (1 GB RAM, 2 cores, 2 NICs, 128GB dynamically expanding VHD file).  I chose this because it had the smallest disk and memory footprint of any current supported Microsoft Server product.  I created the VM with a single dynamically expanding VHD, one fixed 16 GB VHD, and two NICs.  One NIC is connected to the outside world and the other one is part of an internal-only network.  The first NIC is set up as a DHCP client.  We will get to the other one later. I actually tried this with Windows 2008 R2, but it failed miserably.  Not sure whether it was 2008 R2 or the fact I tried to use cloned VMs in the cluster.  Clustering is one place where NewSID would really come in handy.  Too bad Microsoft bought and buried it. Load and Patch the OS (hence the need for the outside connection).This is a good time to go get dinner.  Maybe a movie too.  There are close to a hundred patches that need to be downloaded and applied.  Avoiding that mess was why I put so much time into trying to get the 2008 R2 version working.  Maybe next time.  Don’t forget to add the extensions for VMLite (or whatever virtualization product you prefer). Set a fixed IP address on the internal-only NIC.  Do not give it a gateway.  Put the same IP address for the NIC and for the DNS Server.  This IP should be in a range that is never available on your public network.  You will need all the addresses in the range available.  See the previous post for the exact settings I used. I chose 10.97.230.1 as the server.  The rest of the 10.97.230 range is what I will use later.  For the curious, those numbers are based on elements of my home address.  Not truly random, but good enough for this project. Do not bridge the network connections.  I never allowed the cluster nodes direct access to any public network. Format the fixed VHD and leave it alone for now. Promote the VM to a Domain Controller.  If you have never done this, don’t worry.  The only meaningful decision is what to call the new domain.  I prefer a bogus name that does not correspond to a real Top-Level Domain (TLD).  .com, .biz., .net, .org  are all TLDs that we know and love.  I chose .test as the TLD since it is descriptive AND it does not exist in the real world.  The domain is called MicroAD.  This gives me MicroAD.Test as my domain. During the promotion process, you will be prompted to install DNS as part of the Domain creation process.  You want to accept this option.  The installer will automatically assign this DNS server as the authoritative owner of the MicroAD.test DNS domain (not to be confused with the MicroAD.test Active Directory domain.) For the rest of the DCPROMO process, just accept the defaults. Now let’s make our IP address management easy.  Add the DHCP Role to the server.  Add the server (10.97.230.1 in this case) as the default gateway to assign to DHCP clients.  Here is where you have to be VERY careful and bind it ONLY to the Internal NIC.  Trust me, your network admin will NOT like an extra DHCP server “helping” out on her network.  Go ahead and create a range of 10-20 IP Addresses in your scope.  You might find other uses for a pocket domain controller <cough> Mirroring </cough> than just for building a cluster.  And Clustering in SQL 2008 and Windows 2008 R2 fully supports DHCP addresses. Now we have three of the five key roles ready.  Two more to go. Next comes file sharing.  Since your cluster node VMs will not have access to any outside, you have to have some way to get files into these VMs.  I simply go to the root of C: and create a “Shared” folder.  I then share it out and grant full control to “Everyone” to both the share and to the underlying NTFS folder.   This will be immensely useful for Service Packs, demo databases, and any other software that isn’t packaged as an ISO that we can mount to the VM. Finally we need to create a block-level multi-connect storage device.  The kind folks at Starwinds Software (http://www.starwindsoftware.com/) graciously gave me a non-expiring demo license for expressly this purpose.  Their iSCSI SAN software lets you create an iSCSI target from nearly any storage medium.  Refreshingly, their product does exactly what they say it does.  Thanks. Remember that 16 GB VHD file?  That is where we are going to carve into our LUNs.  I created an iSCSI folder off the root, just so I can keep everything organized.  I then carved 5 ea. 2 GB iSCSI targets from that folder.  I chose a fixed VHD for performance.  I tried this earlier with a dynamically expanding VHD, but too many layers of abstraction and sparseness combined to make it unusable even for a demo.  Stick with a fixed VHD so there is a one-to-one mapping between abstract and physical storage.  If you read the previous post, you know what I named these iSCSI LUNs and why.  Yes, I do have some left over space.  Always leave yourself room for future growth or options. This gets us up to where we can actually build the nodes and install SQL.  As with most clusters, the real work happens long before the individual nodes get installed and configured.  At least it does if you want the cluster to be a true high-availability platform.

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  • In Case You Weren’t There: Blogwell NYC

    - by Mike Stiles
    0 0 1 1009 5755 Vitrue 47 13 6751 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman";} Your roving reporter roved out to another one of Socialmedia.org’s fantastic Blogwell events, this time in NYC. As Central Park and incredible weather beckoned, some of the biggest brand names in the world gathered to talk about how they’re incorporating social into marketing and CRM, as well as extending social across their entire organizations internally. Below we present a collection of the live tweets from many of the key sessions GE @generalelectricJon Lombardo, Leader of Social Media COE How GE builds and extends emotional connections with consumers around health and reaps the benefits of increased brand equity in the process. GE has a social platform around Healthyimagination to create better health for people. If you and a friend are trying to get healthy together, you’ll do better. Health is inherently. Get health challenges via Facebook and share with friends to achieve goals together. They’re creating an emotional connection around the health context. You don’t influence people at large. Your sphere of real influence is around 5-10 people. They find relevant conversations about health on Twitter and engage sounding like a friend, not a brand. Why would people share on behalf of a brand? Because you tapped into an activity and emotion they’re already having. To create better habits in health, GE gave away inexpensive, relevant gifts related to their goals. Create the context, give the relevant gift, get social acknowledgment for giving it. What you get when you get acknowledgment for your engagement and gift is user generated microcontent. GE got 12,000 unique users engaged and 1400 organic posts with the healthy gift campaign. The Dow Chemical Company @DowChemicalAbby Klanecky, Director of Digital & Social Media Learn how Dow Chemical is finding, training, and empowering their scientists to be their storytellers in social media. There are 1m jobs coming open in science. Only 200k are qualified for them. Dow Chemical wanted to use social to attract and talk to scientists. Dow Chemical decided to use real scientists as their storytellers. Scientists are incredibly passionate, the key ingredient of a great storyteller. Step 1 was getting scientists to focus on a few platforms, blog, Twitter, LinkedIn. Dow Chemical social flow is Core Digital Team - #CMs – ambassadors – advocates. The scientists were trained in social etiquette via practice scenarios. It’s not just about sales. It’s about growing influence and the business. Dow Chemical trained about 100 scientists, 55 are active and there’s a waiting list for the next sessions. In person social training produced faster results and better participation. Sometimes you have to tell pieces of the story instead of selling your execs on the whole vision. Social Media Ethics Briefing: Staying Out of TroubleAndy Sernovitz, CEO @SocialMediaOrg How do we get people to share our message for us? We have to have their trust. The difference between being honest and being sleazy is disclosure. Disclosure does not hurt the effectiveness of your marketing. No one will get mad if you tell them up front you’re a paid spokesperson for a company. It’s a legal requirement by the FTC, it’s the law, to disclose if you’re being paid for an endorsement. Require disclosure and truthfulness in all your social media outreach. Don’t lie to people. Monitor the conversation and correct misstatements. Create social media policies and training programs. If you want to stay safe, never pay cash for social media. Money changes everything. As soon as you pay, it’s not social media, it’s advertising. Disclosure, to the feds, means clear, conspicuous, and understandable to the average reader. This phrase will keep you in the clear, “I work for ___ and this is my personal opinion.” Who are you? Were you paid? Are you giving an honest opinion based on a real experience? You as a brand are responsible for what an agency or employee or contactor does in your behalf. SocialMedia.org makes available a Disclosure Best Practices Toolkit. Socialmedia.org/disclosure. The point is to not ethically mess up and taint social media as happened to e-mail. Not only is the FTC cracking down, so is Google and Facebook. Visa @VisaNewsLucas Mast, Senior Business Leader, Global Corporate Social Media Visa built a mobile studio for the Olympics for execs and athletes. They wanted to do postcard style real time coverage of Visa’s Olympics sponsorships, and on a shoestring. Challenges included Olympic rules, difficulty getting interviews, time zone trouble, and resourcing. Another problem was they got bogged down with their own internal approval processes. Despite all the restrictions, they created and published a variety of and fair amount of content. They amassed 1000+ views of videos posted to the Visa Communication YouTube channel. Less corporate content yields more interest from media outlets and bloggers. They did real world video demos of how their products work in the field vs. an exec doing a demo in a studio. Don’t make exec interview videos dull and corporate. Keep answers short, shoot it in an interesting place, do takes until they’re comfortable and natural. Not everything will work. Not everything will get a retweet. But like the lottery, you can’t win if you don’t play. Promoting content is as important as creating it. McGraw-Hill Companies @McGrawHillCosPatrick Durando, Senior Director of Global New Media McGraw-Hill has 26,000 employees. McGraw-Hill created a social intranet called Buzz. Intranets create operational efficiency, help product dev, facilitate crowdsourcing, and breaks down geo silos. Intranets help with talent development, acquisition, retention. They replaced the corporate directory with their own version of LinkedIn. The company intranet has really cut down on the use of email. Long email threats become organized, permanent social discussions. The intranet is particularly useful in HR for researching and getting answers surrounding benefits and policies. Using a profile on your company intranet can establish and promote your internal professional brand. If you’re going to make an intranet, it has to look great, work great, and employees are going have to want to go there. You can’t order them to like it. 

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  • ASP.NET WebAPI Security 3: Extensible Authentication Framework

    - by Your DisplayName here!
    In my last post, I described the identity architecture of ASP.NET Web API. The short version was, that Web API (beta 1) does not really have an authentication system on its own, but inherits the client security context from its host. This is fine in many situations (e.g. AJAX style callbacks with an already established logon session). But there are many cases where you don’t use the containing web application for authentication, but need to do it yourself. Examples of that would be token based authentication and clients that don’t run in the context of the web application (e.g. desktop clients / mobile). Since Web API provides a nice extensibility model, it is easy to implement whatever security framework you want on top of it. My design goals were: Easy to use. Extensible. Claims-based. ..and of course, this should always behave the same, regardless of the hosting environment. In the rest of the post I am outlining some of the bits and pieces, So you know what you are dealing with, in case you want to try the code. At the very heart… is a so called message handler. This is a Web API extensibility point that gets to see (and modify if needed) all incoming and outgoing requests. Handlers run after the conversion from host to Web API, which means that handler code deals with HttpRequestMessage and HttpResponseMessage. See Pedro’s post for more information on the processing pipeline. This handler requires a configuration object for initialization. Currently this is very simple, it contains: Settings for the various authentication and credential types Settings for claims transformation Ability to block identity inheritance from host The most important part here is the credential type support, but I will come back to that later. The logic of the message handler is simple: Look at the incoming request. If the request contains an authorization header, try to authenticate the client. If this is successful, create a claims principal and populate the usual places. If not, return a 401 status code and set the Www-Authenticate header. Look at outgoing response, if the status code is 401, set the Www-Authenticate header. Credential type support Under the covers I use the WIF security token handler infrastructure to validate credentials and to turn security tokens into claims. The idea is simple: an authorization header consists of two pieces: the schema and the actual “token”. My configuration object allows to associate a security token handler with a scheme. This way you only need to implement support for a specific credential type, and map that to the incoming scheme value. The current version supports HTTP Basic Authentication as well as SAML and SWT tokens. (I needed to do some surgery on the standard security token handlers, since WIF does not directly support string-ified tokens. The next version of .NET will fix that, and the code should become simpler then). You can e.g. use this code to hook up a username/password handler to the Basic scheme (the default scheme name for Basic Authentication). config.Handler.AddBasicAuthenticationHandler( (username, password) => username == password); You simply have to provide a password validation function which could of course point back to your existing password library or e.g. membership. The following code maps a token handler for Simple Web Tokens (SWT) to the Bearer scheme (the currently favoured scheme name for OAuth2). You simply have to specify the issuer name, realm and shared signature key: config.Handler.AddSimpleWebTokenHandler(     "Bearer",     http://identity.thinktecture.com/trust,     Constants.Realm,     "Dc9Mpi3jaaaUpBQpa/4R7XtUsa3D/ALSjTVvK8IUZbg="); For certain integration scenarios it is very useful if your Web API can consume SAML tokens. This is also easily accomplishable. The following code uses the standard WIF API to configure the usual SAMLisms like issuer, audience, service certificate and certificate validation. Both SAML 1.1 and 2.0 are supported. var registry = new ConfigurationBasedIssuerNameRegistry(); registry.AddTrustedIssuer( "d1 c5 b1 25 97 d0 36 94 65 1c e2 64 fe 48 06 01 35 f7 bd db", "ADFS"); var adfsConfig = new SecurityTokenHandlerConfiguration(); adfsConfig.AudienceRestriction.AllowedAudienceUris.Add( new Uri(Constants.Realm)); adfsConfig.IssuerNameRegistry = registry; adfsConfig.CertificateValidator = X509CertificateValidator.None; // token decryption (read from configuration section) adfsConfig.ServiceTokenResolver = FederatedAuthentication.ServiceConfiguration.CreateAggregateTokenResolver(); config.Handler.AddSaml11SecurityTokenHandler("SAML", adfsConfig); Claims Transformation After successful authentication, if configured, the standard WIF ClaimsAuthenticationManager is called to run claims transformation and validation logic. This stage is used to transform the “technical” claims from the security token into application claims. You can either have a separate transformation logic, or share on e.g. with the containing web application. That’s just a matter of configuration. Adding the authentication handler to a Web API application In the spirit of Web API this is done in code, e.g. global.asax for web hosting: protected void Application_Start() {     AreaRegistration.RegisterAllAreas();     ConfigureApis(GlobalConfiguration.Configuration);     RegisterGlobalFilters(GlobalFilters.Filters);     RegisterRoutes(RouteTable.Routes);     BundleTable.Bundles.RegisterTemplateBundles(); } private void ConfigureApis(HttpConfiguration configuration) {     configuration.MessageHandlers.Add( new AuthenticationHandler(ConfigureAuthentication())); } private AuthenticationConfiguration ConfigureAuthentication() {     var config = new AuthenticationConfiguration     {         // sample claims transformation for consultants sample, comment out to see raw claims         ClaimsAuthenticationManager = new ApiClaimsTransformer(),         // value of the www-authenticate header, // if not set, the first scheme added to the handler collection is used         DefaultAuthenticationScheme = "Basic"     };     // add token handlers - see above     return config; } You can find the full source code and some samples here. In the next post I will describe some of the samples in the download, and then move on to authorization. HTH

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  • COPSSH RSA only authentication connection problem

    - by Siriss
    Hello all- I am trying to setup an RSA Authentication only SSH/SFTP server. The SSH will be used primarily for RDC. Everything works just fine if I use password authentication. I am using Putty Key Generator to create he keys and I have pasted the key into authorized_keys file and restarted the OpenSSH server. I am using FileZilla to test the SFTP connection as that is the most important. For my tests I have created the keys without password correction. It will not work with a standard SSH connection either. It says "Server refused our key". I have recreated the key twice double checking with a guide on google, and I am pretty sure I did it correctly. I load the key file into FileZilla under settings/SFTP and try to connect and I get the following error: Disconnected: No supported authentication methods available. I have been playing with the different settings all night and I cannot figure it out. Here is my sshd_config file: # $OpenBSD: sshd_config,v 1.80 2008/07/02 02:24:18 djm Exp $ # This is the sshd server system-wide configuration file. See # sshd_config(5) for more information. # This sshd was compiled with PATH=/usr/bin:/bin:/usr/sbin:/sbin # The strategy used for options in the default sshd_config shipped with # OpenSSH is to specify options with their default value where # possible, but leave them commented. Uncommented options change a # default value. #Port 22 #AddressFamily any #ListenAddress 0.0.0.0 #ListenAddress :: # Disable legacy (protocol version 1) support in the server for new # installations. In future the default will change to require explicit # activation of protocol 1 Protocol 2 # HostKey for protocol version 1 #HostKey /etc/ssh/ssh_host_key # HostKeys for protocol version 2 #HostKey /etc/ssh/ssh_host_rsa_key #HostKey /etc/ssh/ssh_host_dsa_key # Lifetime and size of ephemeral version 1 server key #KeyRegenerationInterval 1h #ServerKeyBits 1024 # Logging # obsoletes QuietMode and FascistLogging #SyslogFacility AUTH #LogLevel INFO # Authentication: #LoginGraceTime 2m PermitRootLogin no #StrictModes yes #MaxAuthTries 6 #MaxSessions 10 RSAAuthentication yes PubkeyAuthentication yes AuthorizedKeysFile .ssh/authorized_keys # For this to work you will also need host keys in /etc/ssh/ssh_known_hosts RhostsRSAAuthentication no # similar for protocol version 2 #HostbasedAuthentication no # Change to yes if you don't trust ~/.ssh/known_hosts for # RhostsRSAAuthentication and HostbasedAuthentication #IgnoreUserKnownHosts no # Don't read the user's ~/.rhosts and ~/.shosts files #IgnoreRhosts yes # To disable tunneled clear text passwords, change to no here! PasswordAuthentication no PermitEmptyPasswords no # Change to no to disable s/key passwords #ChallengeResponseAuthentication yes # Kerberos options #KerberosAuthentication no #KerberosOrLocalPasswd yes #KerberosTicketCleanup yes #KerberosGetAFSToken no # GSSAPI options #GSSAPIAuthentication no #GSSAPICleanupCredentials yes # Set this to 'yes' to enable PAM authentication, account processing, # and session processing. If this is enabled, PAM authentication will # be allowed through the ChallengeResponseAuthentication and # PasswordAuthentication. Depending on your PAM configuration, # PAM authentication via ChallengeResponseAuthentication may bypass # the setting of "PermitRootLogin without-password". # If you just want the PAM account and session checks to run without # PAM authentication, then enable this but set PasswordAuthentication # and ChallengeResponseAuthentication to 'no'. UsePAM no #AllowAgentForwarding yes #AllowTcpForwarding yes #GatewayPorts no #X11Forwarding no #X11DisplayOffset 10 #X11UseLocalhost yes #PrintMotd yes #PrintLastLog yes #TCPKeepAlive yes UseLogin no #UsePrivilegeSeparation yes #PermitUserEnvironment no #Compression delayed #ClientAliveInterval 0 #ClientAliveCountMax 3 #UseDNS yes #PidFile /var/run/sshd.pid #MaxStartups 10 #PermitTunnel no #ChrootDirectory none # no default banner path #Banner none # override default of no subsystems Subsystem sftp /bin/sftp-server # Example of overriding settings on a per-user basis #Match User anoncvs # X11Forwarding no # AllowTcpForwarding no # ForceCommand cvs server Thank you so much for your help!

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  • The Faces in the Crowdsourcing

    - by Applications User Experience
    By Jeff Sauro, Principal Usability Engineer, Oracle Imagine having access to a global workforce of hundreds of thousands of people who can perform tasks or provide feedback on a design quickly and almost immediately. Distributing simple tasks not easily done by computers to the masses is called "crowdsourcing" and until recently was an interesting concept, but due to practical constraints wasn't used often. Enter Amazon.com. For five years, Amazon has hosted a service called Mechanical Turk, which provides an easy interface to the crowds. The service has almost half a million registered, global users performing a quarter of a million human intelligence tasks (HITs). HITs are submitted by individuals and companies in the U.S. and pay from $.01 for simple tasks (such as determining if a picture is offensive) to several dollars (for tasks like transcribing audio). What do we know about the people who toil away in this digital crowd? Can we rely on the work done in this anonymous marketplace? A rendering of the actual Mechanical Turk (from Wikipedia) Knowing who is behind Amazon's Mechanical Turk is fitting, considering the history of the actual Mechanical Turk. In the late 1800's, a mechanical chess-playing machine awed crowds as it beat master chess players in what was thought to be a mechanical miracle. It turned out that the creator, Wolfgang von Kempelen, had a small person (also a chess master) hiding inside the machine operating the arms to provide the illusion of automation. The field of human computer interaction (HCI) is quite familiar with gathering user input and incorporating it into all stages of the design process. It makes sense then that Mechanical Turk was a popular discussion topic at the recent Computer Human Interaction usability conference sponsored by the Association for Computing Machinery in Atlanta. It is already being used as a source for input on Web sites (for example, Feedbackarmy.com) and behavioral research studies. Two papers shed some light on the faces in this crowd. One paper tells us about the shifting demographics from mostly stay-at-home moms to young men in India. The second paper discusses the reliability and quality of work from the workers. Just who exactly would spend time doing tasks for pennies? In "Who are the crowdworkers?" University of California researchers Ross, Silberman, Zaldivar and Tomlinson conducted a survey of Mechanical Turk worker demographics and compared it to a similar survey done two years before. The initial survey reported workers consisting largely of young, well-educated women living in the U.S. with annual household incomes above $40,000. The more recent survey reveals a shift in demographics largely driven by an influx of workers from India. Indian workers went from 5% to over 30% of the crowd, and this block is largely male (two-thirds) with a higher average education than U.S. workers, and 64% report an annual income of less than $10,000 (keeping in mind $1 has a lot more purchasing power in India). This shifting demographic certainly has implications as language and culture can play critical roles in the outcome of HITs. Of course, the demographic data came from paying Turkers $.10 to fill out a survey, so there is some question about both a self-selection bias (characteristics which cause Turks to take this survey may be unrepresentative of the larger population), not to mention whether we can really trust the data we get from the crowd. Crowds can perform tasks or provide feedback on a design quickly and almost immediately for usability testing. (Photo attributed to victoriapeckham Flikr While having immediate access to a global workforce is nice, one major problem with Mechanical Turk is the incentive structure. Individuals and companies that deploy HITs want quality responses for a low price. Workers, on the other hand, want to complete the task and get paid as quickly as possible, so that they can get on to the next task. Since many HITs on Mechanical Turk are surveys, how valid and reliable are these results? How do we know whether workers are just rushing through the multiple-choice responses haphazardly answering? In "Are your participants gaming the system?" researchers at Carnegie Mellon (Downs, Holbrook, Sheng and Cranor) set up an experiment to find out what percentage of their workers were just in it for the money. The authors set up a 30-minute HIT (one of the more lengthy ones for Mechanical Turk) and offered a very high $4 to those who qualified and $.20 to those who did not. As part of the HIT, workers were asked to read an email and respond to two questions that determined whether workers were likely rushing through the HIT and not answering conscientiously. One question was simple and took little effort, while the second question required a bit more work to find the answer. Workers were led to believe other factors than these two questions were the qualifying aspect of the HIT. Of the 2000 participants, roughly 1200 (or 61%) answered both questions correctly. Eighty-eight percent answered the easy question correctly, and 64% answered the difficult question correctly. In other words, about 12% of the crowd were gaming the system, not paying enough attention to the question or making careless errors. Up to about 40% won't put in more than a modest effort to get paid for a HIT. Young men and those that considered themselves in the financial industry tended to be the most likely to try to game the system. There wasn't a breakdown by country, but given the demographic information from the first article, we could infer that many of these young men come from India, which makes language and other cultural differences a factor. These articles raise questions about the role of crowdsourcing as a means for getting quick user input at low cost. While compensating users for their time is nothing new, the incentive structure and anonymity of Mechanical Turk raises some interesting questions. How complex of a task can we ask of the crowd, and how much should these workers be paid? Can we rely on the information we get from these professional users, and if so, how can we best incorporate it into designing more usable products? Traditional usability testing will still play a central role in enterprise software. Crowdsourcing doesn't replace testing; instead, it makes certain parts of gathering user feedback easier. One can turn to the crowd for simple tasks that don't require specialized skills and get a lot of data fast. As more studies are conducted on Mechanical Turk, I suspect we will see crowdsourcing playing an increasing role in human computer interaction and enterprise computing. References: Downs, J. S., Holbrook, M. B., Sheng, S., and Cranor, L. F. 2010. Are your participants gaming the system?: screening mechanical turk workers. In Proceedings of the 28th international Conference on Human Factors in Computing Systems (Atlanta, Georgia, USA, April 10 - 15, 2010). CHI '10. ACM, New York, NY, 2399-2402. Link: http://doi.acm.org/10.1145/1753326.1753688 Ross, J., Irani, L., Silberman, M. S., Zaldivar, A., and Tomlinson, B. 2010. Who are the crowdworkers?: shifting demographics in mechanical turk. In Proceedings of the 28th of the international Conference Extended Abstracts on Human Factors in Computing Systems (Atlanta, Georgia, USA, April 10 - 15, 2010). CHI EA '10. ACM, New York, NY, 2863-2872. Link: http://doi.acm.org/10.1145/1753846.1753873

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