DSL to web connectivity is often lost
- by broiyan
I am experiencing a frequent web connectivity problem via a DSL modem. The problem usually shows up as a reload later screen inside of Google Chrome, as illustrated. My DSL service was fine for the first 2 months, but in the most recent month this problem has been occurring. I have this problem several times a day. A few weeks ago, I used to power cycle (off then on) the DSL modem but this usually did not solve the problem. However, in recent days, the power cycle does seem to fix the problem.
When the problem occurs, the modem lights do not look unusual. All the lights are green or flashing green. This problem happens regardless of whether I am using ethernet or WiFi for the last few meters between the DSL modem and the computer.
What is the likely cause? How can I help the phone company solve this? Their staff are not very effective at troubleshooting this.
