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  • Where can I get feedback and support from other programmers in real time?

    - by cypherblue
    I used to work in an office surrounded by a large team of programmers where we all used the same languages and had different expertises. Now that I am on my own forming a startup at home, my productivity is suffering because I miss having people I can talk to for specific help, inspiration and reality checks when working on a coding problem. I don't have access to business incubators or shared (co-working) office spaces for startups so I need to chat with people virtually. Where can I go for real-time chat with other programmers and developers (currently I'm looking for people developing for the web, javascript and python) for live debugging and problem-solving of the tasks I am working on? And what other resources can I use to get fellow programmer support?

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  • "Oracle Enterprise Manager Grid Control Advanced OEM Techniques for the Real World" Book - My Humble Review

    - by cristobal.soto(at)oracle.com
    After reviewing this book, I am really amazed with it. I really recommend it, specially if you work with these tools (BPEL, SOA Suite and/or OSB), if you are a SOA Architect and/or if your work is focused on production environments.This book provides valuable and useful information for monitoring and automation tasks.In the books is very clearly explained and with screenshots (which makes it even easier to read, understand and follow) how to perform several tasks that are necessary to keep a correct performance on the production environments and the subtasks that must be executed on them.The test sections on chapters 3, 10 and 13 (SOAP tests for partner links and BPEL processes, service tests on web applications, and SOAP test OSB proxy and business service endpoints) look specially interesting for me and I really liked to see that there is special emphasis on the use of WebLogic Server as well.For further information and order the book, please go to the Packt Publishing web site.

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  • My Ubuntu LiveUSB won't boot after formatting it on Windows XP. HELP!

    - by Bigyellow Bastion
    I formatted because the Windows XP I was using wouldn't let me view the drive in the window without formatting first, so I just said what the heck. Turns out, after using the Linux USB creator, placing the ISO on disc properly and booting, BIOS hangs; no bootloader, no startup, nothing. Windows XP's formatting screwed something up with my USB's filesystem, and I'm uncertain of what to do. Help?! My business depends on me using an OS, so prompt ideas are a must and very appreciated(no money). PS: I checked the contents of the disc, and they are all okay.

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  • ASP.NET 3.5 Functions and Subroutines

    The most basic of all ASP.NET 3.5 server side scripts that I ve covered using the Visual Basic programming language is not modular in nature. This means that an ASP.NET 3.5 server will interpret the scripts in the Visual Basic file e.g Default.aspx.vb from top to bottom. In most real-world applications that use Visual Basic in ASP.NET websites however most web developers structure their programs in modules. This article will give you information about subroutines and functions along with practical examples and their advantages.... Cloud Servers in Demand - GoGrid Start Small and Grow with Your Business. $0.10/hour

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  • Cook a SOA/BPM Development Environment with Chef in 8 minutes! By Jorge Quilcate

    - by JuergenKress
    After have installed Oracle SOA Suite once and over again, you start to finding out that these are boilerplate tasks and do not generate much value, because this are only the initial step to implement solutions with SOA and BPM. In this post I will show you how to automate these steps using Chef. Chef is a software provisioning tool that enable transform infrastructure as code. The goal is prepare a development environment with Oracle BPM Suite on Windows including the following components installed and configured: Oracle WebLogic Server 10.3.6 Oracle SOA Suite 11.1.1.7 (SOA, BPM and BAM) a BPM Domain with one server with SOA and BPM (Admin Server) and other server with BAM (optional) Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Jorge Quilcate,Chef,SOA,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Oracle WebCenter Quiz

    - by Michael Snow
    Quiz: How many of the following business necessities can you accomplish with Oracle WebCenter? a) Employee On-boarding b) Policies & Procedures c) Regulatory Compliance d) Sales Enablement Dashboards e) Secure Deal Collaboration f) Document & IP Management g) Accounts Payable h) Records Management i) Claims Processing j) Marketing and Brand Management k) Call Center & HelpDesk l) Contract Management m) Collaborative Content Contribution and Sharing Environment n) Enterprise Application, Desktop and Office integration o) Share Content Across Intranet And Extranets p) Combine Content In Composite Applications q) Subject Matter Expert Location r) Personalize Recommendations of Spaces, Documents, Wikis, Blogs, and Topics s) Collaborative Community Websites t) Marketing Driven Websites u) Strategic Web Experience Management v) Online Engagement Optimization w) Create Targeted Online Experiences x) Manage Interactive Social Experiences y) Optimize Multi-Channel Customer Experiences z) End-User Personalization & Syndication aa) ALL OF THE ABOVE!!!  (HINT: CHOOSE THIS ONE!!) bb) NONE OF THE ABOVE Learn More - Join us for a Webcast   Do More with Oracle WebCenter – Expand Beyond Content Management

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  • How to Upgrade an existing Customer from OBI10g to 11g: Live Virtual Class

    - by Mike.Hallett(at)Oracle-BI&EPM
    This Live Virtual Class eSeminar on upgrading to Oracle Business Intelligence Enterprise Edition 11g, from OBI 10g, is FREE for Oracle Partners. When : Thursday, January 5, 2012 @ 14.00 CET  / 13.00 UK (120 Minute eSeminar) Where : Goto REGISTER HERE During this session you will learn: OBIEE 11g Infrastructure – What Is Different From OBIEE 10g? Considerations During The Upgrade, Repository Metadata, Presentation Catalog, BI Publisher, BI Security Planning Your Upgrade Optimizing OBI 10g for an 11g Upgrade Copying OBI 10g to New Server Installing OBI 11g on New Server Running Upgrade Assistant & Running OBI 11g Post-Upgrade Steps Testing Upgrading Environment Capacity Planning Guide Q&A Who Should attend? Oracle partners with experience of OBIEE+ 10g BI and EPM developers, architects and implementers Oracle partners with Clients using OBI10g

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  • Need explanation of hexagonal architecture

    - by Victor Grazi
    I am reading about Alistair Cockburn's Hexagonal Architecture http://alistair.cockburn.us/Hexagonal+architecture with interest. One claim he makes is: "Finally, the automated function regression tests detect any violation of the promise to keep business logic out of the presentation layer. The organization can detect, and then correct, the logic leak." I do not understand this point. Is he saying that because the test is headless, then calls to a ui layer will throw exceptions? That doesn't seem to be a very sound test!

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  • Big Data Appliance

    - by David Dorf
    Today Oracle announced the next release of it's Big Data Appliance, an engineered system composed of hardware and software targeting the efficient processing of big data.  The solution leverages 288 Intel cores running Cloudera's distribution of Apache Hadoop in 1.1 TB of main memory.  This monster helps companies acquire, organize, and analyze large volumes of structured and un-structured data. Additionally a new versions of the Oracle Big Data Connectors and Oracle NoSQL Database were released. Why is this important to retailers?  As the infographic below conveys, mobile and social have added even more data to the already huge collections of POS transactions and e-commerce weblogs.  Retailers know that mining that data will help them make better decisions that lead to increased sales, better customer service, and ultimately a successful retail business. Monetate

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  • Gamification at OOW

    - by erikanollwebb
    Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot.  However, if you are familiar with it, Oracle OpenWorld is our premier customer event.  This year, more than 50,000 people attended.  It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town!  It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers.  This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days,  UX teams conducted 8  one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts.  We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas.  We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM).  Andrea is a genius for this kind of thing and the comps she created looked great.  Here's a picture of her hard at work!  We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well.  Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for.  Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics.  It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day.  We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work.  That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification.  As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were.  We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification.  That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software.  They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities.  It's a funny problem.  The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover.  My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way.  Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification".  They focused on the goals, and how we could incentivize desired behaviors with game mechanics.  As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification.  That's the argument they said they would use. All in all, it was a good session.  I love getting to talk to customers, present ideas and concepts, and get their feedback and input.  It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want.  We're already planning where to get more feedback opportunities in the coming months. 

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  • Does Microsoft really offer "support"?

    - by SpashHit
    One of the arguments against using Open Source is that there is no "support". However, do big vendors (e.g. Microsoft) really offer "support" of any kind? I'm sure there is some sort of 4-figure-per-hour "paid support" option out there, but is that really an "option" for any problem short of one that is going to bankrupt your business? To put it more concretely... I buy a Microsoft product... it has a bug... now what? And how is that better than what I get from Open Source?

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  • Can I buy a .CA if I have no affiliation with Canada?

    - by neezer
    Well, the title says it all. It seems by CIRA (http://www.cira.ca/home-en/?lang=en) that I cannot, but the website doesn't make it explicitly clear how they check or anything like that... I have a domain name that I'd love to register for a business that will likely start in the US (where I'm based), but hopefully will grow globally (probably including Canada), but I want to build a brand around the domain name, and I do not want to get slammed by Canada yanking the domain name back if they discover I have no connection there. I only have experience with .com and .us domain names, so this is new territory for me. Any advice?

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  • Session Report - Modern Software Development Anti-Patterns

    - by Janice J. Heiss
    In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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  • ASMLib

    - by wcoekaer
    Oracle ASMlib on Linux has been a topic of discussion a number of times since it was released way back when in 2004. There is a lot of confusion around it and certainly a lot of misinformation out there for no good reason. Let me try to give a bit of history around Oracle ASMLib. Oracle ASMLib was introduced at the time Oracle released Oracle Database 10g R1. 10gR1 introduced a very cool important new features called Oracle ASM (Automatic Storage Management). A very simplistic description would be that this is a very sophisticated volume manager for Oracle data. Give your devices directly to the ASM instance and we manage the storage for you, clustered, highly available, redundant, performance, etc, etc... We recommend using Oracle ASM for all database deployments, single instance or clustered (RAC). The ASM instance manages the storage and every Oracle server process opens and operates on the storage devices like it would open and operate on regular datafiles or raw devices. So by default since 10gR1 up to today, we do not interact differently with ASM managed block devices than we did before with a datafile being mapped to a raw device. All of this is without ASMLib, so ignore that one for now. Standard Oracle on any platform that we support (Linux, Windows, Solaris, AIX, ...) does it the exact same way. You start an ASM instance, it handles storage management, all the database instances use and open that storage and read/write from/to it. There are no extra pieces of software needed, including on Linux. ASM is fully functional and selfcontained without any other components. In order for the admin to provide a raw device to ASM or to the database, it has to have persistent device naming. If you booted up a server where a raw disk was named /dev/sdf and you give it to ASM (or even just creating a tablespace without asm on that device with datafile '/dev/sdf') and next time you boot up and that device is now /dev/sdg, you end up with an error. Just like you can't just change datafile names, you can't change device filenames without telling the database, or ASM. persistent device naming on Linux, especially back in those days ways to say it bluntly, a nightmare. In fact there were a number of issues (dating back to 2004) : Linux async IO wasn't pretty persistent device naming including permissions (had to be owned by oracle and the dba group) was very, very difficult to manage system resource usage in terms of open file descriptors So given the above, we tried to find a way to make this easier on the admins, in many ways, similar to why we started working on OCFS a few years earlier - how can we make life easier for the admins on Linux. A feature of Oracle ASM is the ability for third parties to write an extension using what's called ASMLib. It is possible for any third party OS or storage vendor to write a library using a specific Oracle defined interface that gets used by the ASM instance and by the database instance when available. This interface offered 2 components : Define an IO interface - allow any IO to the devices to go through ASMLib Define device discovery - implement an external way of discovering, labeling devices to provide to ASM and the Oracle database instance This is similar to a library that a number of companies have implemented over many years called libODM (Oracle Disk Manager). ODM was specified many years before we introduced ASM and allowed third party vendors to implement their own IO routines so that the database would use this library if installed and make use of the library open/read/write/close,.. routines instead of the standard OS interfaces. PolyServe back in the day used this to optimize their storage solution, Veritas used (and I believe still uses) this for their filesystem. It basically allowed, in particular, filesystem vendors to write libraries that could optimize access to their storage or filesystem.. so ASMLib was not something new, it was basically based on the same model. You have libodm for just database access, you have libasm for asm/database access. Since this library interface existed, we decided to do a reference implementation on Linux. We wrote an ASMLib for Linux that could be used on any Linux platform and other vendors could see how this worked and potentially implement their own solution. As I mentioned earlier, ASMLib and ODMLib are libraries for third party extensions. ASMLib for Linux, since it was a reference implementation implemented both interfaces, the storage discovery part and the IO part. There are 2 components : Oracle ASMLib - the userspace library with config tools (a shared object and some scripts) oracleasm.ko - a kernel module that implements the asm device for /dev/oracleasm/* The userspace library is a binary-only module since it links with and contains Oracle header files but is generic, we only have one asm library for the various Linux platforms. This library is opened by Oracle ASM and by Oracle database processes and this library interacts with the OS through the asm device (/dev/asm). It can install on Oracle Linux, on SuSE SLES, on Red Hat RHEL,.. The library itself doesn't actually care much about the OS version, the kernel module and device cares. The support tools are simple scripts that allow the admin to label devices and scan for disks and devices. This way you can say create an ASM disk label foo on, currently /dev/sdf... So if /dev/sdf disappears and next time is /dev/sdg, we just scan for the label foo and we discover it as /dev/sdg and life goes on without any worry. Also, when the database needs access to the device, we don't have to worry about file permissions or anything it will be taken care of. So it's a convenience thing. The kernel module oracleasm.ko is a Linux kernel module/device driver. It implements a device /dev/oracleasm/* and any and all IO goes through ASMLib - /dev/oracleasm. This kernel module is obviously a very specific Oracle related device driver but it was released under the GPL v2 so anyone could easily build it for their Linux distribution kernels. Advantages for using ASMLib : A good async IO interface for the database, the entire IO interface is based on an optimal ASYNC model for performance A single file descriptor per Oracle process, not one per device or datafile per process reducing # of open filehandles overhead Device scanning and labeling built-in so you do not have to worry about messing with udev or devlabel, permissions or the likes which can be very complex and error prone. Just like with OCFS and OCFS2, each kernel version (major or minor) has to get a new version of the device drivers. We started out building the oracleasm kernel module rpms for many distributions, SLES (in fact in the early days still even for this thing called United Linux) and RHEL. The driver didn't make sense to get pushed into upstream Linux because it's unique and specific to the Oracle database. As it takes a huge effort in terms of build infrastructure and QA and release management to build kernel modules for every architecture, every linux distribution and every major and minor version we worked with the vendors to get them to add this tiny kernel module to their infrastructure. (60k source code file). The folks at SuSE understood this was good for them and their customers and us and added it to SLES. So every build coming from SuSE for SLES contains the oracleasm.ko module. We weren't as successful with other vendors so for quite some time we continued to build it for RHEL and of course as we introduced Oracle Linux end of 2006 also for Oracle Linux. With Oracle Linux it became easy for us because we just added the code to our build system and as we churned out Oracle Linux kernels whether it was for a public release or for customers that needed a one off fix where they also used asmlib, we didn't have to do any extra work it was just all nicely integrated. With the introduction of Oracle Linux's Unbreakable Enterprise Kernel and our interest in being able to exploit ASMLib more, we started working on a very exciting project called Data Integrity. Oracle (Martin Petersen in particular) worked for many years with the T10 standards committee and storage vendors and implemented Linux kernel support for DIF/DIX, data protection in the Linux kernel, note to those that wonder, yes it's all in mainline Linux and under the GPL. This basically gave us all the features in the Linux kernel to checksum a data block, send it to the storage adapter, which can then validate that block and checksum in firmware before it sends it over the wire to the storage array, which can then do another checksum and to the actual DISK which does a final validation before writing the block to the physical media. So what was missing was the ability for a userspace application (read: Oracle RDBMS) to write a block which then has a checksum and validation all the way down to the disk. application to disk. Because we have ASMLib we had an entry into the Linux kernel and Martin added support in ASMLib (kernel driver + userspace) for this functionality. Now, this is all based on relatively current Linux kernels, the oracleasm kernel module depends on the main kernel to have support for it so we can make use of it. Thanks to UEK and us having the ability to ship a more modern, current version of the Linux kernel we were able to introduce this feature into ASMLib for Linux from Oracle. This combined with the fact that we build the asm kernel module when we build every single UEK kernel allowed us to continue improving ASMLib and provide it to our customers. So today, we (Oracle) provide Oracle ASMLib for Oracle Linux and in particular on the Unbreakable Enterprise Kernel. We did the build/testing/delivery of ASMLib for RHEL until RHEL5 but since RHEL6 decided that it was too much effort for us to also maintain all the build and test environments for RHEL and we did not have the ability to use the latest kernel features to introduce the Data Integrity features and we didn't want to end up with multiple versions of asmlib as maintained by us. SuSE SLES still builds and comes with the oracleasm module and they do all the work and RHAT it certainly welcome to do the same. They don't have to rebuild the userspace library, it's really about the kernel module. And finally to re-iterate a few important things : Oracle ASM does not in any way require ASMLib to function completely. ASMlib is a small set of extensions, in particular to make device management easier but there are no extra features exposed through Oracle ASM with ASMLib enabled or disabled. Often customers confuse ASMLib with ASM. again, ASM exists on every Oracle supported OS and on every supported Linux OS, SLES, RHEL, OL withoutASMLib Oracle ASMLib userspace is available for OTN and the kernel module is shipped along with OL/UEK for every build and by SuSE for SLES for every of their builds ASMLib kernel module was built by us for RHEL4 and RHEL5 but we do not build it for RHEL6, nor for the OL6 RHCK kernel. Only for UEK ASMLib for Linux is/was a reference implementation for any third party vendor to be able to offer, if they want to, their own version for their own OS or storage ASMLib as provided by Oracle for Linux continues to be enhanced and evolve and for the kernel module we use UEK as the base OS kernel hope this helps.

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • Cannot logon to POP server on my VPS or recieve emails

    - by Andy
    I recently purchased an unmanaged VPS to host my business websites, however I am struggling to get the email accounts working as I have only ever had experience with shared hosting. The VPS is running CentOS and I have Webmin/Virtualmin installed. I have added my domain, which is lyke.org.uk, and that is working OK. However, when I've added a user and tried to access their email account using Apple Mail, I've been able to establish a SMTP connection but I've not been able to login using POP. Furthermore, I've set up squirrelmail and I can send an email to any email address from there but I haven't recieved any that I have sent to that email address from other accounts. I would very much appreciate any help or suggestions as I am completely new to VPS and web hosting without Plesk or cPanel.

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  • Ein starker Partner: Riverland Reply

    - by Alliances & Channels Redaktion
    Unsere Oracle Partner in Deutschland sind national und international erfolgreich im Geschäft und punkten bei ihren Kunden mit maßgeschneiderten Lösungen. Sie stehen für durchdachte, stimmige IT-Konzepte, hohe Service-Kompetenz und vor allem für konsequente Qualität. Dabei ist jeder Partner einzigartig: jeder hat sein eigenes Erfolgsrezept mit Oracle entwickelt, jeder verfügt über besondere Experten und eigene Business Values. Daher ist auch jeder Oracle Partner auf seine Weise spezialisiert. Hier wollen wir Ihnen in einer neuen Serie einige ausgewählte Partner vorstellen, die uns Einblicke in ihre Arbeit, ihre Strategie und in spezielle Kompetenzen sowie Referenzen im Oracle Umfeld geben. Heute spricht unser A&C Kollege Jens Schrepfer mit Herrn Alexander Doubek vom Partner Riverland Reply über dessen Erfolgsmodell. Film ab! &lt;/ifra<span id="XinhaEditingPostion"></span>

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  • Ein starker Partner: Riverland Reply

    - by Alliances & Channels Redaktion
    Unsere Oracle Partner in Deutschland sind national und international erfolgreich im Geschäft und punkten bei ihren Kunden mit maßgeschneiderten Lösungen. Sie stehen für durchdachte, stimmige IT-Konzepte, hohe Service-Kompetenz und vor allem für konsequente Qualität. Dabei ist jeder Partner einzigartig: jeder hat sein eigenes Erfolgsrezept mit Oracle entwickelt, jeder verfügt über besondere Experten und eigene Business Values. Daher ist auch jeder Oracle Partner auf seine Weise spezialisiert. Hier wollen wir Ihnen in einer neuen Serie einige ausgewählte Partner vorstellen, die uns Einblicke in ihre Arbeit, ihre Strategie und in spezielle Kompetenzen sowie Referenzen im Oracle Umfeld geben. Heute spricht unser A&C Kollege Jens Schrepfer mit Herrn Alexander Doubek vom Partner Riverland Reply über dessen Erfolgsmodell. Film ab!

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  • SL: Showcase

    - by xamlnotes
    One of the sites I go to frequently is www.silverlight.net/showcase. Theres always new stuff showing up here and it gives me tons of ideas. The business section is also awesome because it has tons of samples of great applications that should really jog your brain for ideas. One of the great things about SL and WPF is how we can break the mold of application design and come up with truly great new applications for our   users. That’s one are where the showcase can help to get new ideas on things you can do.

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  • SOA & BPM Specialized Partners Only! New Service to Promote Your SOA & BPM Events at oracle.com/events

    - by JuergenKress
    The Partner Event Publisher has just been made available to all SOA & BPM specialized partners in EMEA. Partners now have the opportunity to publish their events to the Oracle.com/events site and spread the word on their upcoming live in-person and/or live webcast events. See the demo below and click here to read more information. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Specialization,marketing services,oracle events,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Developing a live video-streaming website

    - by cawecoy
    I'm a computer science student and know a little about some technology to start developing my website, like PHP, RubyOnRails and Python, and MySQL and PostgreSQL for Database. I need to know what are the best (secure, stable, low-price, etc) to get started, based on my business information: My website will be a live video-streaming one, similar to livestream.com We need to provide a secure service for our customers. They need to have a page to create and configure their own Live-Streaming-Videos, get statistics, etc. We work with Wowza Media Server ruuning on an Apache Server In addition, I would like to know some good practices for this kind of website development, as I am new to this. Thanks in advance!

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  • Some Insight on the Field of Knowledge Representations

    - by picmate
    I started following an MS in computer sciences after about two years of work for a software company. I worked primarily in data warehousing and business intelligence related software development during my previous occupation. There is a high chance for me to select a research in knowledge representations, ontologies and reasoning, as there are no other research available in any other interesting fields, such as pattern recognition and navigation. I developed an interest towards knowledge representation with what I learnt from the courses I am taking currently. But I do not have a deep understanding of it in terms of which areas such a field would have an impact in a real life scenario, and how it will help me when I am hunting for a job in the near future. Some thought about this would be greatly appreciated.

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  • Scalable web-hosting for a youtube-like service (no, not porn) [closed]

    - by Crawling Pasta Hellion
    Possible Duplicate: How to find web hosting that meets my requirements? My business partner and I are looking for a European web-hosting service (we are situated in Europe). That service needs to be, needs to have: international servers, a server for each continent at the very least. a high amount of bandwidth. highly scalable, since we are expecting to start off small, but as our user base grows so will everything else (again, no porn or phallic jokes) need to do. a moderate to supreme customer service. of course a small downtime per annum. affordable at first, fair as we grow. I think that is all. Any input is greatly appreciated. Thank you in advance.

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  • Ransomware: Why This New Malware is So Dangerous and How to Protect Yourself

    - by Chris Hoffman
    Ransomware is a type of malware that tries to extort money from you. One of the nastiest examples, CryptoLocker, takes your files hostage and holds them for ransom, forcing you to pay hundreds of dollars to regain access. Most malware is no longer created by bored teenagers looking to cause some chaos. Much of the current malware is now produced by organized crime for profit and is becoming increasingly sophisticated. How Ransomware Works Not all ransomware is identical. The key thing that makes a piece of malware “ransomware” is that it attempts to extort a direct payment from you. Some ransomware may be disguised. It may function as “scareware,” displaying a pop-up that says something like “Your computer is infected, purchase this product to fix the infection” or “Your computer has been used to download illegal files, pay a fine to continue using your computer.” In other situations, ransomware may be more up-front. It may hook deep into your system, displaying a message saying that it will only go away when you pay money to the ransomware’s creators. This type of malware could be bypassed via malware removal tools or just by reinstalling Windows. Unfortunately, Ransomware is becoming more and more sophisticated. One of the latest examples, CryptoLocker, starts encrypting your personal files as soon as it gains access to your system, preventing access to the files without knowing the encryption key. CryptoLocker then displays a message informing you that your files have been locked with encryption and that you have just a few days to pay up. If you pay them $300, they’ll hand you the encryption key and you can recover your files. CryptoLocker helpfully walks you through choosing a payment method and, after paying, the criminals seem to actually give you a key that you can use to restore your files. You can never be sure that the criminals will keep their end of the deal, of course. It’s not a good idea to pay up when you’re extorted by criminals. On the other hand, businesses that lose their only copy of business-critical data may be tempted to take the risk — and it’s hard to blame them. Protecting Your Files From Ransomware This type of malware is another good example of why backups are essential. You should regularly back up files to an external hard drive or a remote file storage server. If all your copies of your files are on your computer, malware that infects your computer could encrypt them all and restrict access — or even delete them entirely. When backing up files, be sure to back up your personal files to a location where they can’t be written to or erased. For example, place them on a removable hard drive or upload them to a remote backup service like CrashPlan that would allow you to revert to previous versions of files. Don’t just store your backups on an internal hard drive or network share you have write access to. The ransomware could encrypt the files on your connected backup drive or on your network share if you have full write access. Frequent backups are also important. You wouldn’t want to lose a week’s worth of work because you only back up your files every week. This is part of the reason why automated back-up solutions are so convenient. If your files do become locked by ransomware and you don’t have the appropriate backups, you can try recovering them with ShadowExplorer. This tool accesses “Shadow Copies,” which Windows uses for System Restore — they will often contain some personal files. How to Avoid Ransomware Aside from using a proper backup strategy, you can avoid ransomware in the same way you avoid other forms of malware. CryptoLocker has been verified to arrive through email attachments, via the Java plug-in, and installed on computers that are part of the Zeus botnet. Use a good antivirus product that will attempt to stop ransomware in its tracks. Antivirus programs are never perfect and you could be infected even if you run one, but it’s an important layer of defense. Avoid running suspicious files. Ransomware can arrive in .exe files attached to emails, from illicit websites containing pirated software, or anywhere else that malware comes from. Be alert and exercise caution over the files you download and run. Keep your software updated. Using an old version of your web browser, operating system, or a browser plugin can allow malware in through open security holes. If you have Java installed, you should probably uninstall it. For more tips, read our list of important security practices you should be following. Ransomware — CryptoLocker in particular — is brutally efficient and smart. It just wants to get down to business and take your money. Holding your files hostage is an effective way to prevent removal by antivirus programs after it’s taken root, but CryptoLocker is much less scary if you have good backups. This sort of malware demonstrates the importance of backups as well as proper security practices. Unfortunately, CryptoLocker is probably a sign of things to come — it’s the kind of malware we’ll likely be seeing more of in the future.     

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  • Oracle VDI Seminar - June-30

    - by mprove
    More from Andy Hall about Oracle VDI:  Oracle Virtual Desktop Infrastructure allows you to bring your desktop environments under control by hosting and managing them centrally in the data center. Users then connect to their desktops over the network using their existing PCs and simple client software, or with Oracle's Sun Ray Clients. Virtual desktops provide a number of benefits, including:  Cost reductions by allowing global or local changes and updates to the desktop environment from a centralized management location.  Better security by keeping sensitive data off of individual computers and retaining it safely in the data center.  Improved availability and business continuity because workers can access their desktops from nearly anywhere.  Join us to get the latest updates on Oracle Virtual Desktop Infrastructure and learn how moving to a virtualized desktop environment can help your organization, today and into the future.  Speaker:  Andy Hall - Virtual Desktop Infrastructure Product Management, Oracle Event Date: 06/30/2011 09:00 AM Pacific Daylight Time Register here_

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