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• Const references when dereferencing iterator on set, starting from Visual Studio 2010

  - by Patrick

  Starting from Visual Studio 2010, iterating over a set seems to return an iterator that dereferences the data as 'const data' instead of non-const. The following code is an example of something that does compile on Visual Studio 2005, but not on 2010 (this is an artificial example, but clearly illustrates the problem we found on our own code). In this example, I have a class that stores a position together with a temperature. I define comparison operators (not all them, just enough to illustrate the problem) that only use the position, not the temperature. The point is that for me two instances are identical if the position is identical; I don't care about the temperature. #include <set> class DataPoint { public: DataPoint (int x, int y) : m_x(x), m_y(y), m_temperature(0) {} void setTemperature(double t) {m_temperature = t;} bool operator<(const DataPoint& rhs) const { if (m_x==rhs.m_x) return m_y<rhs.m_y; else return m_x<rhs.m_x; } bool operator==(const DataPoint& rhs) const { if (m_x!=rhs.m_x) return false; if (m_y!=rhs.m_y) return false; return true; } private: int m_x; int m_y; double m_temperature; }; typedef std::set<DataPoint> DataPointCollection; void main(void) { DataPointCollection points; points.insert (DataPoint(1,1)); points.insert (DataPoint(1,1)); points.insert (DataPoint(1,2)); points.insert (DataPoint(1,3)); points.insert (DataPoint(1,1)); for (DataPointCollection::iterator it=points.begin();it!=points.end();++it) { DataPoint &point = *it; point.setTemperature(10); } } In the main routine I have a set to which I add some points. To check the correctness of the comparison operator, I add data points with the same position multiple times. When writing the contents of the set, I can clearly see there are only 3 points in the set. The for-loop loops over the set, and sets the temperature. Logically this is allowed, since the temperature is not used in the comparison operators. This code compiles correctly in Visual Studio 2005, but gives compilation errors in Visual Studio 2010 on the following line (in the for-loop): DataPoint &point = *it; The error given is that it can't assign a "const DataPoint" to a [non-const] "DataPoint &". It seems that you have no decent (= non-dirty) way of writing this code in VS2010 if you have a comparison operator that only compares parts of the data members. Possible solutions are: Adding a const-cast to the line where it gives an error Making temperature mutable and making setTemperature a const method But to me both solutions seem rather 'dirty'. It looks like the C++ standards committee overlooked this situation. Or not? What are clean solutions to solve this problem? Did some of you encounter this same problem and how did you solve it? Patrick

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• Dynamically specify the type in C#

  - by Lirik

  I'm creating a custom DataSet and I'm under some constrains: I want the user to specify the type of the data which they want to store. I want to reduce type-casting because I think it will be VERY expensive. I will use the data VERY frequently in my application. I don't know what type of data will be stored in the DataSet, so my initial idea was to make it a List of objects, but I suspect that the frequent use of the data and the need to type-cast will be very expensive. The basic idea is this: class DataSet : IDataSet { private Dictionary<string, List<Object>> _data; /// <summary> /// Constructs the data set given the user-specified labels. /// </summary> /// <param name="labels"> /// The labels of each column in the data set. /// </param> public DataSet(List<string> labels) { _data = new Dictionary<string, List<object>>(); foreach (string label in labels) { _data.Add(label, new List<object>()); } } #region IDataSet Members public List<string> DataLabels { get { return _data.Keys.ToList(); } } public int Count { get { _data[_data.Keys[0]].Count; } } public List<object> GetValues(string label) { return _data[label]; } public object GetValue(string label, int index) { return _data[label][index]; } public void InsertValue(string label, object value) { _data[label].Insert(0, value); } public void AddValue(string label, object value) { _data[label].Add(value); } #endregion } A concrete example where the DataSet will be used is to store data obtained from a CSV file where the first column contains the labels. When the data is being loaded from the CSV file I'd like to specify the type rather than casting to object. The data could contain columns such as dates, numbers, strings, etc. Here is what it could look like: "Date","Song","Rating","AvgRating","User" "02/03/2010","Code Monkey",4.6,4.1,"joe" "05/27/2009","Code Monkey",1.2,4.5,"jill" The data will be used in a Machine Learning/Artificial Intelligence algorithm, so it is essential that I make the reading of data very fast. I want to eliminate type-casting as much as possible, since I can't afford to cast from 'object' to whatever data type is needed on every read. I've seen applications that allow the user to pick the specific data type for each item in the csv file, so I'm trying to make a similar solution where a different type can be specified for each column. I want to create a generic solution so I don't have to return a List<object> but a List<DateTime> (if it's a DateTime column) or List<double> (if it's a column of doubles). Is there any way that this can be achieved? Perhaps my approach is wrong, is there a better approach to this problem?

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• What is the best way to solve an Objective-C namespace collision?

  - by Mecki

  Objective-C has no namespaces; it's much like C, everything is within one global namespace. Common practice is to prefix classes with initials, e.g. if you are working at IBM, you could prefix them with "IBM"; if you work for Microsoft, you could use "MS"; and so on. Sometimes the initials refer to the project, e.g. Adium prefixes classes with "AI" (as there is no company behind it of that you could take the initials). Apple prefixes classes with NS and says this prefix is reserved for Apple only. So far so well. But appending 2 to 4 letters to a class name in front is a very, very limited namespace. E.g. MS or AI could have an entirely different meanings (AI could be Artificial Intelligence for example) and some other developer might decide to use them and create an equally named class. Bang, namespace collision. Okay, if this is a collision between one of your own classes and one of an external framework you are using, you can easily change the naming of your class, no big deal. But what if you use two external frameworks, both frameworks that you don't have the source to and that you can't change? Your application links with both of them and you get name conflicts. How would you go about solving these? What is the best way to work around them in such a way that you can still use both classes? In C you can work around these by not linking directly to the library, instead you load the library at runtime, using dlopen(), then find the symbol you are looking for using dlsym() and assign it to a global symbol (that you can name any way you like) and then access it through this global symbol. E.g. if you have a conflict because some C library has a function named open(), you could define a variable named myOpen and have it point to the open() function of the library, thus when you want to use the system open(), you just use open() and when you want to use the other one, you access it via the myOpen identifier. Is something similar possible in Objective-C and if not, is there any other clever, tricky solution you can use resolve namespace conflicts? Any ideas? Update: Just to clarify this: answers that suggest how to avoid namespace collisions in advance or how to create a better namespace are certainly welcome; however, I will not accept them as the answer since they don't solve my problem. I have two libraries and their class names collide. I can't change them; I don't have the source of either one. The collision is already there and tips on how it could have been avoided in advance won't help anymore. I can forward them to the developers of these frameworks and hope they choose a better namespace in the future, but for the time being I'm searching a solution to work with the frameworks right now within a single application. Any solutions to make this possible?

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• Where is my app.config for SSIS?

  Sometimes when working with SSIS you need to add or change settings in the .NET application configuration file, which can be a bit confusing when you are building a SSIS package not an application. First of all lets review a couple of examples where you may need to do this. You are using referencing an assembly in a Script Task that uses Enterprise Library (aka EntLib), so you need to add the relevant configuration sections and settings, perhaps for the logging application block. You are using using Enterprise Library in a custom task or component, and again you need to add the relevant configuration sections and settings. You are using a web service with Microsoft Web Services Enhancements (WSE) 3.0 and hosting the proxy in SSIS, in an assembly used by your package, and need to add the configuration sections and settings. You need to change behaviours of the .NET framework which can be influenced by a configuration file, such as the System.Net.Mail default SMTP settings. Perhaps you wish to configure System.Net and the httpWebRequest header for parsing unsafe header (useUnsafeHeaderParsing), which will change the way the HTTP Connection manager behaves. You are consuming a WCF service and wish to specify the endpoint in configuration. There are no doubt plenty more examples but each of these requires us to identify the correct configuration file and and make the relevant changes. There are actually several configuration files, each used by a different execution host depending on how you are working with the SSIS package. The folders we need to look in will actually vary depending on the version of SQL Server as well as the processor architecture, but most are all what we can call the Binn folder. The SQL Server 2005 Binn folder is at C:\Program Files\Microsoft SQL Server\90\DTS\Binn\, compared to C:\Program Files\Microsoft SQL Server\100\DTS\Binn\ for SQL Server 2008. If you are on a 64-bit machine then you will see C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn\ for the 32-bit executables and C:\Program Files\Microsoft SQL Server\90\DTS\Binn\ for 64-bit, so be sure to check all relevant locations. Of course SQL Server 2008 may have a C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\ on a 64-bit machine too. To recap, the version of SQL Server determines if you look in the 90 or 100 sub-folder under SQL Server in Program Files (C:\Program Files\Microsoft SQL Server\nn\) . If you are running a 64-bit operating system then you will have two instances program files, C:\Program Files (x86)\ for 32-bit and  C:\Program Files\ for 64-bit. You may wish to check both depending on what you are doing, but this is covered more under each section below. There are a total of five specific configuration files that you may need to change, each one is detailed below: DTExec.exe.config DTExec.exe is the standalone command line tool used for executing SSIS packages, and therefore it is an execution host with an app.config file. e.g. C:\Program Files\Microsoft SQL Server\90\DTS\Binn\DTExec.exe.config The file can be found in both the 32-bit and 64-bit Binn folders. DtsDebugHost.exe.config DtsDebugHost.exe is the execution host used by Business Intelligence Development Studio (BIDS) / Visual Studio when executing a package from the designer in debug mode, which is the default behaviour. e.g. C:\Program Files\Microsoft SQL Server\90\DTS\Binn\DtsDebugHost.exe.config The file can be found in both the 32-bit and 64-bit Binn folders. This may surprise some people as Visual Studio is only 32-bit, but thankfully the debugger supports both. This can be set in the project properties, see the Run64BitRuntime property (true or false) in the Debugging pane of the Project Properties. dtshost.exe.config dtshost.exe is the execution host used by what I think of as the built-in features of SQL Server such as SQL Server Agent e.g. C:\Program Files\Microsoft SQL Server\90\DTS\Binn\dtshost.exe.config This file can be found in both the 32-bit and 64-bit Binn folders devenv.exe.config Something slightly different is devenv.exe which is Visual Studio. This configuration file may also need changing if you need a feature at design-time such as in a Task Editor or Connection Manager editor. Visual Studio 2005 for SQL Server 2005  - C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\devenv.exe.config Visual Studio 2008 for SQL Server 2008  - C:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\devenv.exe.config Visual Studio is only available for 32-bit so on a 64-bit machine you will have to look in C:\Program Files (x86)\ only. DTExecUI.exe.config The DTExec UI tool can also have a configuration file and these cab be found under the Tools folders for SQL Sever as shown below. C:\Program Files\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\DTExecUI.exe C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\DTExecUI.exe A configuration file may not exist, but if you can find the matching executable you know you are in the right place so can go ahead and add a new file yourself. In summary we have covered the assembly configuration files for all of the standard methods of building and running a SSIS package, but obviously if you are working programmatically you will need to make the relevant modifications to your program’s app.config as well.

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• Security in OBIEE 11g, Part 2

  - by Rob Reynolds

  Continuing the series on OBIEE 11g, our guest blogger this week is Pravin Janardanam. Here is Part 2 of his overview of Security in OBIEE 11g. OBIEE 11g Security Overview, Part 2 by Pravin Janardanam In my previous blog on Security, I discussed the OBIEE 11g changes regarding Authentication mechanism, RPD protection and encryption. This blog will include a discussion about OBIEE 11g Authorization and other Security aspects. Authorization: Authorization in 10g was achieved using a combination of Users, Groups and association of privileges and object permissions to users and Groups. Two keys changes to Authorization in OBIEE 11g are: Application Roles Policies / Permission Groups Application Roles are introduced in OBIEE 11g. An application role is specific to the application. They can be mapped to other application roles defined in the same application scope and also to enterprise users or groups, and they are used in authorization decisions. Application roles in 11g take the place of Groups in 10g within OBIEE application. In OBIEE 10g, any changes to corporate LDAP groups require a corresponding change to Groups and their permission assignment. In OBIEE 11g, Application roles provide insulation between permission definitions and corporate LDAP Groups. Permissions are defined at Application Role level and changes to LDAP groups just require a reassignment of the Group to the Application Roles. Permissions and privileges are assigned to Application Roles and users in OBIEE 11g compared to Groups and Users in 10g. The diagram below shows the relationship between users, groups and application roles. Note that the Groups shown in the diagram refer to LDAP Groups (WebLogic Groups by default) and not OBIEE application Groups. The following screenshot compares the permission windows from Admin tool in 10g vs 11g. Note that the Groups in the OBIEE 10g are replaced with Application Roles in OBIEE 11g. The same is applicable to OBIEE web catalog objects.    The default Application Roles available after OBIEE 11g installation are BIAdministrator, BISystem, BIConsumer and BIAuthor. Application policies are the authorization policies that an application relies upon for controlling access to its resources. An Application Role is defined by the Application Policy. The following screenshot shows the policies defined for BIAdministrator and BISystem Roles. Note that the permission for impersonation is granted to BISystem Role. In OBIEE 10g, the permission to manage repositories and Impersonation were assigned to “Administrators” group with no control to separate these permissions in the Administrators group. Hence user “Administrator” also had the permission to impersonate. In OBI11g, BIAdministrator does not have the permission to impersonate. This gives more flexibility to have multiple users perform different administrative functions. Application Roles, Policies, association of Policies to application roles and association of users and groups to application roles are managed using Fusion Middleware Enterprise Manager (FMW EM). They reside in the policy store, identified by the system-jazn-data.xml file. The screenshots below show where they are created and managed in FMW EM. The following screenshot shows the assignment of WebLogic Groups to Application Roles. The following screenshot shows the assignment of Permissions to Application Roles (Application Policies). Note: Object level permission association to Applications Roles resides in the RPD for repository objects. Permissions and Privilege for web catalog objects resides in the OBIEE Web Catalog. Wherever Groups were used in the web catalog and RPD has been replaced with Application roles in OBIEE 11g. Following are the tools used in OBIEE 11g Security Administration: ·       Users and Groups are managed in Oracle WebLogic Administration console (by default). If WebLogic is integrated with other LDAP products, then Users and Groups needs to managed using the interface provide by the respective LDAP vendor – New in OBIEE 11g ·       Application Roles and Application Policies are managed in Oracle Enterprise Manager - Fusion Middleware Control – New in OBIEE 11g ·       Repository object permissions are managed in OBIEE Administration tool – Same as 10g but the assignment is to Application Roles instead of Groups ·       Presentation Services Catalog Permissions and Privileges are managed in OBI Application administration page - Same as 10g but the assignment is to Application Roles instead of Groups Credential Store: Credential Store is a single consolidated service provider to store and manage the application credentials securely. The credential store contains credentials that either user supplied or system generated. Credential store in OBIEE 10g is file based and is managed using cryptotools utility. In 11g, Credential store can be managed directly from the FMW Enterprise Manager and is stored in cwallet.sso file. By default, the Credential Store stores password for deployed RPDs, BI Publisher data sources and BISystem user. In addition, Credential store can be LDAP based but only Oracle Internet Directory is supported right now. As you can see OBIEE security is integrated with Oracle Fusion Middleware security architecture. This provides a common security framework for all components of Business Intelligence and Fusion Middleware applications.

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• Oracle Announces New Oracle Exastack Program for ISV Partners

  - by pfolgado

  Oracle Exastack Program Enables ISV Partners to Leverage a Scalable, Integrated Infrastructure to Deliver Their Applications Tuned and Optimized for High-Performance News Facts Enabling Independent Software Vendors (ISVs) and other members of Oracle Partner Network (OPN) to rapidly build and deliver faster, more reliable applications to end customers, Oracle today introduced Oracle Exastack Ready, available now, and Oracle Exastack Optimized, available in fall 2011 through OPN. The Oracle Exastack Program focuses on helping ISVs run their solutions on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud -- integrated systems in which the software and hardware are engineered to work together. These products provide partners with a lower cost and high performance infrastructure for database and application workloads across on-premise and cloud based environments. Leveraging the new Oracle Exastack Program in which applications can qualify as Oracle Exastack Ready or Oracle Exastack Optimized, partners can use available OPN resources to optimize their applications to run faster and more reliably -- providing increased performance to their end users. By deploying their applications on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, ISVs can reduce the cost, time and support complexities typically associated with building and maintaining a disparate application infrastructure -- enabling them to focus more on their core competencies, accelerating innovation and delivering superior value to customers. After qualifying their applications as Oracle Exastack Ready, partners can note to customers that their applications run on and support Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud component products including Oracle Solaris, Oracle Linux, Oracle Database and Oracle WebLogic Server. Customers can be confident when choosing a partner's Oracle Exastack Optimized application, knowing it has been tuned by the OPN member on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud with a goal of delivering optimum speed, scalability and reliability. Partners participating in the Oracle Exastack Program can also leverage their Oracle Exastack Ready and Oracle Exastack Optimized applications to advance to Platinum or Diamond level in OPN. Oracle Exastack Programs Provide ISVs a Reliable, High-Performance Application Infrastructure With the Oracle Exastack Program ISVs have several options to qualify and tune their applications with Oracle Exastack, including: Oracle Exastack Ready: Oracle Exastack Ready provides qualifying partners with specific branding and promotional benefits based on their adoption of Oracle products. If a partner application supports the latest major release of one of these products, the partner may use the corresponding logo with their product marketing materials: Oracle Solaris Ready, Oracle Linux Ready, Oracle Database Ready, and Oracle WebLogic Ready. Oracle Exastack Ready is available to OPN members at the Gold level or above. Additionally, OPN members participating in the program can leverage their Oracle Exastack Ready applications toward advancement to the Platinum or Diamond levels in the OPN Specialized program and toward achieving Oracle Exastack Optimized status. Oracle Exastack Optimized: When available, for OPN members at the Gold level or above, Oracle Exastack Optimized will provide direct access to Oracle technical resources and dedicated Oracle Exastack lab environments so OPN members can test and tune their applications to deliver optimal performance and scalability on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud. Oracle Exastack Optimized will provide OPN members with specific branding and promotional benefits including the use of the Oracle Exastack Optimized logo. OPN members participating in the program will also be able to leverage their Oracle Exastack Optimized applications toward advancement to Platinum or Diamond level in the OPN Specialized program. Oracle Exastack Labs and ISV Enablement: Dedicated Oracle Exastack lab environments and related technical enablement resources (including Guided Learning Paths and Boot Camps) will be available through OPN for OPN members to further their knowledge of Oracle Exastack offerings, and qualify their applications for Oracle Exastack Optimized or Oracle Exastack Ready. Oracle Exastack labs will be available to qualifying OPN members at the Gold level or above. Partners are eligible to participate in the Oracle Exastack Ready program immediately, which will help them meet the requirements to attain Oracle Exastack Optimized status in the future. Guidelines for Oracle Exastack Optimized, as well as Oracle Exastack Labs will be available in fall 2011. Supporting Quotes "In order to effectively differentiate their software applications in the marketplace, ISVs need to rapidly deliver new capabilities and performance improvements," said Judson Althoff, Oracle senior vice president of Worldwide Alliances and Channels and Embedded Sales. "With Oracle Exastack, ISVs have the ability to optimize and deploy their applications with a complete, integrated and cloud-ready infrastructure that will help them accelerate innovation, unlock new features and functionality, and deliver superior value to customers." "We view performance as absolutely critical and a key differentiator," said Tom Stock, SVP of Product Management, GoldenSource. "As a leading provider of enterprise data management solutions for securities and investment management firms, with Oracle Exadata Database Machine, we see an opportunity to notably improve data processing performance -- providing high quality 'golden copy' data in a reduced timeframe. Achieving Oracle Exastack Optimized status will be a stamp of approval that our solution will provide the performance and scalability that our customers demand." "As a leading provider of Revenue Intelligence solutions for telecommunications, media and entertainment service providers, our customers continually demand more readily accessible, enriched and pre-analyzed information to minimize their financial risks and maximize their margins," said Alon Aginsky, President and CEO of cVidya Networks. "Oracle Exastack enables our solutions to deliver the power, infrastructure, and innovation required to transform our customers' business operations and stay ahead of the game." Supporting Resources Oracle PartnerNetwork (OPN) Oracle Exastack Oracle Exastack Datasheet Judson Althoff blog Connect with the Oracle Partner community at OPN on Facebook, OPN on LinkedIn, OPN on YouTube, or OPN on Twitter

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• Where is my app.config for SSIS?

  Sometimes when working with SSIS you need to add or change settings in the .NET application configuration file, which can be a bit confusing when you are building a SSIS package not an application. First of all lets review a couple of examples where you may need to do this. You are using referencing an assembly in a Script Task that uses Enterprise Library (aka EntLib), so you need to add the relevant configuration sections and settings, perhaps for the logging application block. You are using using Enterprise Library in a custom task or component, and again you need to add the relevant configuration sections and settings. You are using a web service with Microsoft Web Services Enhancements (WSE) 3.0 and hosting the proxy in SSIS, in an assembly used by your package, and need to add the configuration sections and settings. You need to change behaviours of the .NET framework which can be influenced by a configuration file, such as the System.Net.Mail default SMTP settings. Perhaps you wish to configure System.Net and the httpWebRequest header for parsing unsafe header (useUnsafeHeaderParsing), which will change the way the HTTP Connection manager behaves. You are consuming a WCF service and wish to specify the endpoint in configuration. There are no doubt plenty more examples but each of these requires us to identify the correct configuration file and and make the relevant changes. There are actually several configuration files, each used by a different execution host depending on how you are working with the SSIS package. The folders we need to look in will actually vary depending on the version of SQL Server as well as the processor architecture, but most are all what we can call the Binn folder. The SQL Server 2005 Binn folder is at C:\Program Files\Microsoft SQL Server\90\DTS\Binn\, compared to C:\Program Files\Microsoft SQL Server\100\DTS\Binn\ for SQL Server 2008. If you are on a 64-bit machine then you will see C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn\ for the 32-bit executables and C:\Program Files\Microsoft SQL Server\90\DTS\Binn\ for 64-bit, so be sure to check all relevant locations. Of course SQL Server 2008 may have a C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\ on a 64-bit machine too. To recap, the version of SQL Server determines if you look in the 90 or 100 sub-folder under SQL Server in Program Files (C:\Program Files\Microsoft SQL Server\nn\) . If you are running a 64-bit operating system then you will have two instances program files, C:\Program Files (x86)\ for 32-bit and  C:\Program Files\ for 64-bit. You may wish to check both depending on what you are doing, but this is covered more under each section below. There are a total of five specific configuration files that you may need to change, each one is detailed below: DTExec.exe.config DTExec.exe is the standalone command line tool used for executing SSIS packages, and therefore it is an execution host with an app.config file. e.g. C:\Program Files\Microsoft SQL Server\90\DTS\Binn\DTExec.exe.config The file can be found in both the 32-bit and 64-bit Binn folders. DtsDebugHost.exe.config DtsDebugHost.exe is the execution host used by Business Intelligence Development Studio (BIDS) / Visual Studio when executing a package from the designer in debug mode, which is the default behaviour. e.g. C:\Program Files\Microsoft SQL Server\90\DTS\Binn\DtsDebugHost.exe.config The file can be found in both the 32-bit and 64-bit Binn folders. This may surprise some people as Visual Studio is only 32-bit, but thankfully the debugger supports both. This can be set in the project properties, see the Run64BitRuntime property (true or false) in the Debugging pane of the Project Properties. dtshost.exe.config dtshost.exe is the execution host used by what I think of as the built-in features of SQL Server such as SQL Server Agent e.g. C:\Program Files\Microsoft SQL Server\90\DTS\Binn\dtshost.exe.config This file can be found in both the 32-bit and 64-bit Binn folders devenv.exe.config Something slightly different is devenv.exe which is Visual Studio. This configuration file may also need changing if you need a feature at design-time such as in a Task Editor or Connection Manager editor. Visual Studio 2005 for SQL Server 2005  - C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\devenv.exe.config Visual Studio 2008 for SQL Server 2008  - C:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\devenv.exe.config Visual Studio is only available for 32-bit so on a 64-bit machine you will have to look in C:\Program Files (x86)\ only. DTExecUI.exe.config The DTExec UI tool can also have a configuration file and these cab be found under the Tools folders for SQL Sever as shown below. C:\Program Files\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\DTExecUI.exe C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\DTExecUI.exe A configuration file may not exist, but if you can find the matching executable you know you are in the right place so can go ahead and add a new file yourself. In summary we have covered the assembly configuration files for all of the standard methods of building and running a SSIS package, but obviously if you are working programmatically you will need to make the relevant modifications to your program’s app.config as well.

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• Interview with Tomas Ulin at the MySQL Innovation Day

  - by Monica Kumar

  MySQL Innovation Day held on June 5, 2012 was a great event for the MySQL engineers, users and customers to gather, share and network. I was able to get a few minutes with Tomas Ulin, Vice President of MySQL Engineering at Oracle, to ask him some questions. Here are the highlights of my interview with Tomas. Monica: This was the first MySQL Innovation Day, correct?  Why now, what was the strategy behind hosting this kind of event? Tomas: In the last year, we have rolled out an incredible number of MySQL events worldwide – some targeted at developers that are new to MySQL and others for the MySQL savvy. At the MySQL Innovation Day, our first event of this kind,, we had a number of our key engineers presenting lightning talks delivering previews of key new features as well as discussing roadmap. Our goal is to keep an open dialogue with the MySQL community. In fact, we are hosting a two-day conference, another first, for the MySQL community called MySQL Connect on Sept. 29-30 in San Francisco. If you attended the MySQL Innovation Day and liked what we did, you are going to love MySQL Connect. We’ll have a lot more of our engineers and many users and community members presenting hour long sessions and hands on labs. Our engineers will be presenting new MySQL features as well offer previews of upcoming enhancements. Monica: What's the big take-away from today's MySQL Innovation Day? Tomas: I hope the most important takeaway for attendees was to see that Oracle has been driving, and continues to drive MySQL innovation with a steady stream of new great GA and Development Milestone releases. Monica: What were attendees most interested in? What feedback did they have? Tomas: Feedback from attendees was incredibly positive and encouraging. In particular, they liked the interaction with the MySQL engineers and were also excited about the new early access features in MySQL 5.6 and MySQL Cluster 7.3. In addition, sessions delivered by MySQL users like Facebook, Pinterest and Twitter were very well received. For example, Pinterest talked about using MySQL to scale from 0 to billions of page views/month, Twitter talked about “Scaling twitter with MySQL” and Facebook discussed the many options to implement MySQL master failover solutions. The presentations are already available for download while some of the session videos will be made available on the MySQL Innovation Day web page shortly. Monica: How would you distinguish the use of MySQL vs. Oracle Database? What key factors should customers consider? Tomas: MySQL and Oracle Database complement each other. They are very different products, best suited to different use cases. Customers can choose world-class solutions from Oracle to fulfill a variety of needs. MySQL is a great choice for enterprise web-based, custom and embedded apps. Oracle Database is the leading choice for enterprise packaged applications such as ERP, CRM as well as high-end data warehousing and business intelligence applications. Monica: What are the highlights of the current MySQL 5.6 Development Milestone Release and early access features for MySQL Cluster 7.3? Tomas: MySQL 5.6 development milestone release builds on MySQL 5.5 by improving: Optimizer for better Performance, Scalability Performance Schema for better instrumentation InnoDB for better transactional throughput Replication for higher availability, data integrity NoSQL options for more flexibility We announced some new early access features in MySQL 5.6, including binary log group commit. We also announced early access features in MySQL Cluster 7.3 including support for foreign key constraints. Monica: How do people get these releases? Tomas: You can access development milestone releases by going to: http://dev.mysql.com/downloads/mysqlThen select the “Development Release” tab. The MySQL Cluster 7.3 and other early access features can be downloaded at: http://labs.mysql.com Monica: What's coming up next for MySQL? Tomas: Our development team is working in overdrive, cranking out new features with community feedback. Don’t miss the MySQL Connect conference being held in San Francisco on Sept. 29 and 30th. My team and I will be there. I hope you can join us! Monica: Thank you for your time, Tomas. I look forward to seeing you at the MySQL Connect conference. To our followers, I hope you found this interview informative. I welcome your comments. Please stay tuned here for more updates on MySQL. Note: Monica Kumar is Senior Director of product marketing for Linux, Virtualization and MySQL at Oracle.

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• Trace File Source Adapter

  The Trace File Source adapter is a useful addition to your SSIS toolbox.  It allows you to read 2005 and 2008 profiler traces stored as .trc files and read them into the Data Flow.  From there you can perform filtering and analysis using the power of SSIS. There is no need for a SQL Server connection this just uses the trace file. Example Usages Cache warming for SQL Server Analysis Services Reading the flight recorder Find out the longest running queries on a server Analyze statements for CPU, memory by user or some other criteria you choose Properties The Trace File Source adapter has two properties, both of which combine to control the source trace file that is read at runtime. SQL Server 2005 and SQL Server 2008 trace files are supported for both the Database Engine (SQL Server) and Analysis Services. The properties are managed by the Editor form or can be set directly from the Properties Grid in Visual Studio. Property Type Description AccessMode Enumeration This property determines how the Filename property is interpreted. The values available are: DirectInput Variable Filename String This property holds the path for trace file to load (*.trc). The value is either a full path, or the name of a variable which contains the full path to the trace file, depending on the AccessMode property. Trace Column Definition Hopefully the majority of you can skip this section entirely, but if you encounter some problems processing a trace file this may explain it and allow you to fix the problem. The component is built upon the trace management API provided by Microsoft. Unfortunately API methods that expose the schema of a trace file have known issues and are unreliable, put simply the data often differs from what was specified. To overcome these limitations the component uses  some simple XML files. These files enable the trace column data types and sizing attributes to be overridden. For example SQL Server Profiler or TMO generated structures define EventClass as an integer, but the real value is a string. TraceDataColumnsSQL.xml  - SQL Server Database Engine Trace Columns TraceDataColumnsAS.xml    - SQL Server Analysis Services Trace Columns The files can be found in the %ProgramFiles%\Microsoft SQL Server\100\DTS\PipelineComponents folder, e.g. "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsSQL.xml" "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsAS.xml" If at runtime the component encounters a type conversion or sizing error it is most likely due to a discrepancy between the column definition as reported by the API and the actual value encountered. Whilst most common issues have already been fixed through these files we have implemented specific exception traps to direct you to the files to enable you to fix any further issues due to different usage or data scenarios that we have not tested. An example error that you can fix through these files is shown below. Buffer exception writing value to column 'Column Name'. The string value is 999 characters in length, the column is only 111. Columns can be overridden by the TraceDataColumns XML files in "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsAS.xml". Installation The component is provided as an MSI file which you can download and run to install it. This simply places the files on disk in the correct locations and also installs the assemblies in the Global Assembly Cache as per Microsoft’s recommendations. You may need to restart the SQL Server Integration Services service, as this caches information about what components are installed, as well as restarting any open instances of Business Intelligence Development Studio (BIDS) / Visual Studio that you may be using to build your SSIS packages. Finally you will have to add the transformation to the Visual Studio toolbox manually. Right-click the toolbox, and select Choose Items.... Select the SSIS Data Flow Items tab, and then check the Trace File Source transformation in the Choose Toolbox Items window. This process has been described in detail in the related FAQ entry for How do I install a task or transform component? We recommend you follow best practice and apply the current Microsoft SQL Server Service pack to your SQL Server servers and workstations. Please note that the Microsoft Trace classes used in the component are not supported on 64-bit platforms. To use the Trace File Source on a 64-bit host you need to ensure you have the 32-bit (x86) tools available, and the way you execute your package is setup to use them, please see the help topic 64-bit Considerations for Integration Services for more details. Downloads Trace Sources for SQL Server 2005 -- Trace Sources for SQL Server 2008 Version History SQL Server 2008 Version 2.0.0.382 - SQL Sever 2008 public release. (9 Apr 2009) SQL Server 2005 Version 1.0.0.321 - SQL Server 2005 public release. (18 Nov 2008) -- Screenshots

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• SQLAuthority News – Learning Trip – Traveling to Learn SQL Server

  - by pinaldave

  I am currently traveling to Delhi to learn SQL Server in person from my friend. You can read more details about why am I learning SQL Server.  I have signed up for the course End to End SQL Server Business Intelligence at Koenig Solutions. Yesterday I blogged about my registration experience and today I am going to write about my  experience once I arrived at Delhi. From Ahmedabad to Delhi I stay with my wife and daughter in Bangalore (IT Hub of India), my hometown is Ahmedabad. My parents stay in city nearby Ahmedabad. I decided to spend few days with my folks before I sign up for 3 days of solid learning. I had selected an early morning flight to Delhi. I landed at 8:30 AM in Delhi. As soon as I checked email in my mobile I was really glad that I had received details of my pick up vehicle from Koenig. I walked out of the airport and I noticed that a driver was waiting with a placard with my name and photo associated with it. He was in Koenig uniform so there was no chance to make mistakes. In minutes of landing in Delhi I was in my transport heading to the Koenig Training Center. After the quick introduction driver handed me a bag (to be precise Eco friendly bag). The bag contained following items: My registration form All necessary documents in print which I had received earlier A Printed Book of the course next day INR 1000 (What?) I was glad to receive the bag but I was very confused with the Rs 1000. I decided to figure this out once I reach to the training center. Arriving at Koenig Inn Deluxe Koenig registration fees include all the stay and meals. I had opted for Koenig Inn Deluxe as my stay as it was recommended by my friend as well it was the right economical choice for me. When I reached to my accommodation, they were well aware of my arrival and was immediately led to my spacious room. The room is well equipped with all the amenities (hot water, air condition, coffee table, munching snacks,  and free internet) and the staff is very friendly. I immediately got ready as I had to go to Koenig Training Center to meet Center Head for a quick introduction. Koenig Inn Delux Koenig Training Center The training center is within five minutes of distance from the accommodation. I was lead to center head right away and had a very meaningful conversation with Ms Hema regarding my learning goals. She gave me a quick tour of the training center. I was amazed with the numbers of lab rooms they have in the center. The labs are spacious and give the most needed hand’s on experience to the users. I was led to the lab where I was suppose to learn my class the very next day as well I was provided my trainer’s profile. Mystery of Rs 1000 Well, after all this I have still not forgotten why I was provided Rs 1000 when arrived at the airport. When I asked about that I was told that because many students comes from foreign places and they may not have Indian Currency when they land at airport. This was for their immediate consumption till they arrive at the training center. Later on they can get their currency converted to local currency at Koenig Travel Desk. My curiosity was satisfied but I had not expected this answer. I am amazed at the attention to the details. Koenig Travel Desk When I heard about Koenig Travel Desk, I remembered that I have few friends in Delhi and Gurgaon. I had completed all of the formalities so I had reset of the day on my hand. I requested the travel desk if they can arrange a day cab for me so I can visit my friends in Guragon. Within 10 minutes I was on my way to Gurgaon. Telerik India Office Visit What did I do in Guragaon? I met my friends Abhishek Kant, Dhananjay Kumar and Amit Chowdhary. I visited Telerik India office and we had an excellent conversation on various aspects of technology and community. The Telerik India office is very spacious and Abhishek Kant (Telerik India Country Manager) gave us a quick tour of the office. We had an excellent lunch and dinner. One thing is for sure – the day was well spent. Pinal Dave, Dhananjay Kumar and Abhishek Kant Later evening I returned to my accommodation and decided to read up a few of the topics which I was going to learn next day. In tomorrow’s blog post I will discuss about my learning experience. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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• It&rsquo;s A Team Sport: PASS Board Year 2, Q3

  - by Denise McInerney

  As I type this I’m on an airplane en route to my 12th PASS Summit. It’s been a very busy 3.5 months since my last post on my work as a Board member. Nearing the end of my 2-year term I am struck by how much has happened, and yet how fast the time has gone. But I’ll save the retrospective post for next time and today focus on what happened in Q3. In the last three months we made progress on several fronts, thanks to the contributions of many volunteers and HQ staff members. They deserve our appreciation for their dedication to delivering for the membership week after week. Virtual Chapters The Virtual Chapters continue to provide many PASS members with valuable free training. Between July and September of 2013 VCs hosted over 50 webinars with a total of 4300 attendees. This quarter also saw the launch of the Security & Global Russian VCs. Both are off to a strong start and I welcome these additions to the Virtual Chapter portfolio. At the beginning of 2012 we had 14 Virtual Chapters. Today we have 22. This growth has been exciting to see. It has also created a need to have more volunteers help manage the work of the VCs year-round. We have renewed focus on having Virtual Chapter Mentors work with the VC Leaders and other volunteers. I am grateful to volunteers Julie Koesmarno, Thomas LeBlanc and Marcus Bittencourt who join original VC Mentor Steve Simon on this team. Thank you for stepping up to help. Many improvements to the VC web sites have been rolling out over the past few weeks. Our marketing and IT teams have been busy working a new look-and-feel, features and a logo for each VC. They have given the VCs a fresh, professional look consistent with the rest of the PASS branding, and all VCs now have a logo that connects to PASS and the particular focus of the chapter. 24 Hours of PASS The Summit Preview edition  of 24HOP was held on July 31 and by all accounts was a success. Our first use of the GoToWebinar platform for this event went extremely well. Thanks to our speakers, moderators and sponsors for making this event possible. Special thanks to HQ staffers Vicki Van Damme and Jane Duffy for a smoothly run event. Coming up: the 24HOP Portuguese Edition will be held November 13-14, followed December 12-13 by the Spanish Edition. Thanks to the Portuguese- and Spanish-speaking community volunteers who are organizing these events. July Board Meeting The Board met July 18-19 in Kansas City. The first order of business was the election of the Executive Committee who will take office January 1. I was elected Vice President of Marketing and will join incoming President Thomas LaRock, incoming Executive Vice President of Finance Adam Jorgensen and Immediate Past President Bill Graziano on the Exec Co. I am honored that my fellow Board members elected me to this position and look forward to serving the organization in this role. Visit to PASS HQ In late September I traveled to Vancouver for my first visit to PASS HQ, where I joined Tom LaRock and Adam Jorgensen to make plans for 2014.  Our visit was just a few weeks before PASS Summit and coincided with the Board election, and the office was humming with activity. I saw first-hand the enthusiasm and dedication of everyone there. In each interaction I observed a focus on what is best for PASS and our members. Our partners at HQ are key to the organization’s success. This week at PASS Summit is a great opportunity for all of us to remember that, and say “thanks.” Next Up PASS Summit—of course! I’ll be around all week and look forward to connecting with many of our member over meals, at the Community Zone and between sessions. In the evenings you can find me at the Welcome Reception, Exhibitor’s Reception and Community Appreciation Party. And I will be at the Board Q&A session  Friday at 12:45 p.m. Transitions The newly elected Exec Co and Board members take office January 1, and the Virtual Chapter portfolio is transitioning to a new director. I’m thrilled that Jen Stirrup will be taking over. Jen has experience as a volunteer and co-leader of the Business Intelligence Virtual Chapter and was a key contributor to the BI VCs expansion to serving our members in the EMEA region. I’ll be working closely with Jen over the next couple of months to ensure a smooth transition.

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• And the Winners of Fusion Middleware Innovation Awards in Data Integration are…

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} At OpenWorld, we announced the winners of Fusion Middleware Innovation Awards 2012. Raymond James and Morrison Supermarkets were selected for the data integration category for their innovative use of Oracle’s data integration products and the great results they have achieved. In this blog I would like to briefly introduce you to these award winning projects. Raymond James is a diversified financial services company, which provides financial planning, wealth management, investment banking, and asset management. They are using Oracle GoldenGate and Oracle Data Integrator to feed their operational data store (ODS), which supports application services across the enterprise. A major requirement for their project was low data latency, as key decisions are made based on the data in the ODS. They were able to fulfill this requirement due to the Oracle Data Integrator’s integrated solution with Oracle GoldenGate. Oracle GoldenGate captures changed data from different systems including Oracle Database, HP NonStop and Microsoft SQL Server into a single data store on SQL Server 2008. Oracle Data Integrator provides data transformations for the ODS. Leveraging ODI’s integration with GoldenGate, Raymond James now sees a 9 second median latency (from source commit to ODS target commit). The ODS solution delivers high quality, accurate data for consuming applications such as Raymond James’ next generation client and portfolio management systems as well as real-time operational reporting. It enables timely information for making better decisions. There are more benefits Raymond James achieved with this implementation of Oracle’s data integration solution. The software developers and architects of this solution, Tim Garrod and Ryan Fonnett, have told us during their presentation at OpenWorld that they also reduced application complexity significantly while improving developer productivity through trusted operational services. They were able to utilize CDC to generate alerts for business users, and for applications (for example for cache hydration mechanisms). One cool innovation example among many in this project is that using ODI's flexible architecture, Tim and Ryan could build 24/7 self-healing processes. And these processes have hardly failed. Integration processes fixes the errors itself. Pretty amazing; and a great solution for environments that need such reliability and availability. (You can see Tim and Ryan’s photo with the Innovation Award above.) The other winner of this year in the data integration category, Morrison Supermarkets, is the UK’s 4th largest grocery retailer. The company has been migrating all their legacy applications on to a new-world application set based on Oracle and consolidating all BI on to a single Oracle platform. The company recently implemented Oracle Exadata as the data warehouse engine and uses Oracle Business Intelligence EE. Their goal with deploying GoldenGate and ODI was to provide BI data to the enterprise in a way that it also supports operational decision making requirements from a wide range of Oracle based ERP applications such as E-Business Suite, PeopleSoft, Oracle Retail Suite. They use GoldenGate’s log-based change data capture capabilities and Oracle Data Integrator to populate the Oracle Retail Data Model. The electronic point of sale (EPOS) integration solution they built processes over 80 million transactions/day at busy periods in near real time (15 mins). It provides valuable insight to Retail and Commercial teams for both intra-day and historical trend analysis. As I mentioned in yesterday’s blog, the right data integration platform can transform the business. Here is another example: The point-of-sale integration enabled the grocery chain to optimize its stock management, leading to another award: Morrisons won the Grocer 33 award in 2012 - beating all other major UK supermarkets in product availability. Congratulations, Morrisons,on another award! Celebrating the innovation and the success of our customers with Oracle’s data integration products was definitely a highlight of Oracle OpenWorld for me. I look forward to hearing more from Raymond James, Morrisons, and the other customers that presented their data integration projects at OpenWorld, on how they are creating more value for their organizations.

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• How to Automate your Database Documentation

  - by Jonathan Hickford

  In my previous post, “Automating Deployments with SQL Compare command line” I looked at how teams can automate the deployment and post deployment validation of SQL Server databases using the command line versions of Red Gate tools. In this post I’m looking at another use for the command line tools, namely using them to generate up-to-date documentation with every database change. There are many reasons why up-to-date documentation is valuable. For example when somebody new has to work on or administer a database for the first time, or when a new database comes into service. Having database documentation reduces the risks of making incorrect decisions when making changes. Documentation is very useful to business intelligence analysts when writing reports, for example in SSRS. There are a couple of great examples talking about why up to date documentation is valuable on this site:  Database Documentation – Lands of Trolls: Why and How? and Database Documentation Using SQL Doc. The short answer is that it can save you time and reduce risk when you need that most! SQL Doc is a fast simple tool that automatically generates database documentation. It can create documents in HTML, Word or pdf files. The documentation contains information about object definitions and dependencies, along with any other information you want to associate with each object. The SQL Doc GUI, which is included in Red Gate’s SQL Developer Bundle and SQL Toolbelt, allows you to add additional notes to objects, and customise which objects are shown in the docs.  These settings can be saved as a .sqldoc project file. The SQL Doc command line can use this project file to automatically update the documentation every time the database is changed, ensuring that documentation that is always up to date. The simplest way to keep documentation up to date is probably to use a scheduled task to run a script every day. However if you have a source controlled database, or are using a Continuous Integration (CI) server or a build server, it may make more sense to use that instead. If  you’re using SQL Source Control or SSDT Database Projects to help version control your database, you can automatically update the documentation after each change is made to the source control repository that contains your database. To get this automation in place,  you can use the functionality of a Continuous Integration (CI) server, which can trigger commands to run when a source control repository has changed. A CI server will also capture and save the documentation that is created as an artifact, so you can always find the exact documentation for a specific version of the database. This forms an always up to date data dictionary. If you don’t already have a CI server in place there are several you can use, such as the free open source Jenkins or the free starter editions of TeamCity. I won’t cover setting these up in this article, but there is information about using CI servers for automating database tasks on the Red Gate Database Delivery webpage. You may be interested in Red Gate’s SQL CI utility (part of the SQL Automation Pack) which is an easy way to update a database with the latest changes from source control. The PowerShell example below shows how to create the documentation from a database. That database might be your integration database or a shared development database that is always up to date with the latest changes. $serverName = "server\instance" $databaseName = "databaseName" # If you want to document multiple databases use a comma separated list $userName = "username" $password = "password" # Path to SQLDoc.exe $SQLDocPath = "C:\Program Files (x86)\Red Gate\SQL Doc 3\SQLDoc.exe" $arguments = @( "/server:$($serverName)", "/database:$($databaseName)", "/username:$($userName)", "/password:$($password)", "/filetype:html", "/outputfolder:.", # "/project:$args[0]", # If you already have a .sqldoc project file you can pass it as an argument to this script. Values in the project will be overridden with any options set on the command line "/name:$databaseName Report", "/copyrightauthor:$([Environment]::UserName)" ) write-host $arguments & $SQLDocPath $arguments There are several options you can set on the command line to vary how your documentation is created. For example, you can document multiple databases or exclude certain types of objects. In the example above, we set the name of the report to match the database name, and use the current Windows user as the documentation author. For more examples of how you can customise the report from the command line please see the SQL Doc command line documentation If you already have a .sqldoc project file, or wish to further customise the report by including or excluding specific objects, you can use this project on the command line. Any settings you specify on the command line will override the defaults in the project. For details of what you can customise in the project please see the SQL Doc project documentation. In the example above, the line to use a project is commented out, but you can uncomment this line and then pass a path to a .sqldoc project file as an argument to this script.  Conclusion Keeping documentation about your databases up to date is very easy to set up using SQL Doc and PowerShell. By using a CI server to run this process you can trigger the documentation to be run on every change to a source controlled database, and keep historic documentation available. If you are considering more advanced database automation, e.g. database unit testing, change script generation, deploying to large numbers of targets and backup/verification, please email me at [email protected] for further script samples or if you have any questions.

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• Big Data – What is Big Data – 3 Vs of Big Data – Volume, Velocity and Variety – Day 2 of 21

  - by Pinal Dave

  Data is forever. Think about it – it is indeed true. Are you using any application as it is which was built 10 years ago? Are you using any piece of hardware which was built 10 years ago? The answer is most certainly No. However, if I ask you – are you using any data which were captured 50 years ago, the answer is most certainly Yes. For example, look at the history of our nation. I am from India and we have documented history which goes back as over 1000s of year. Well, just look at our birthday data – atleast we are using it till today. Data never gets old and it is going to stay there forever.  Application which interprets and analysis data got changed but the data remained in its purest format in most cases. As organizations have grown the data associated with them also grew exponentially and today there are lots of complexity to their data. Most of the big organizations have data in multiple applications and in different formats. The data is also spread out so much that it is hard to categorize with a single algorithm or logic. The mobile revolution which we are experimenting right now has completely changed how we capture the data and build intelligent systems.  Big organizations are indeed facing challenges to keep all the data on a platform which give them a  single consistent view of their data. This unique challenge to make sense of all the data coming in from different sources and deriving the useful actionable information out of is the revolution Big Data world is facing. Defining Big Data The 3Vs that define Big Data are Variety, Velocity and Volume. Volume We currently see the exponential growth in the data storage as the data is now more than text data. We can find data in the format of videos, musics and large images on our social media channels. It is very common to have Terabytes and Petabytes of the storage system for enterprises. As the database grows the applications and architecture built to support the data needs to be reevaluated quite often. Sometimes the same data is re-evaluated with multiple angles and even though the original data is the same the new found intelligence creates explosion of the data. The big volume indeed represents Big Data. Velocity The data growth and social media explosion have changed how we look at the data. There was a time when we used to believe that data of yesterday is recent. The matter of the fact newspapers is still following that logic. However, news channels and radios have changed how fast we receive the news. Today, people reply on social media to update them with the latest happening. On social media sometimes a few seconds old messages (a tweet, status updates etc.) is not something interests users. They often discard old messages and pay attention to recent updates. The data movement is now almost real time and the update window has reduced to fractions of the seconds. This high velocity data represent Big Data. Variety Data can be stored in multiple format. For example database, excel, csv, access or for the matter of the fact, it can be stored in a simple text file. Sometimes the data is not even in the traditional format as we assume, it may be in the form of video, SMS, pdf or something we might have not thought about it. It is the need of the organization to arrange it and make it meaningful. It will be easy to do so if we have data in the same format, however it is not the case most of the time. The real world have data in many different formats and that is the challenge we need to overcome with the Big Data. This variety of the data represent  represent Big Data. Big Data in Simple Words Big Data is not just about lots of data, it is actually a concept providing an opportunity to find new insight into your existing data as well guidelines to capture and analysis your future data. It makes any business more agile and robust so it can adapt and overcome business challenges. Tomorrow In tomorrow’s blog post we will try to answer discuss Evolution of Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Chart Control in ASP.Net 4 – Second Part

  - by sreejukg

    Couple of weeks before, I have written an introduction about the chart control available in .Net framework. In that article, I explained the basic usage of the chart control with a simple example. You can read that article from the url http://weblogs.asp.net/sreejukg/archive/2010/12/31/getting-started-with-chart-control-in-asp-net-4-0.aspx. In this article I am going to demonstrate how one can generate various types of charts that can be generated easily using the ASP.Net chart control. Let us recollect the data sample we were working in the previous sample. The following is the data I used in the previous article. id SaleAmount SalesPerson SaleType SaleDate CompletionStatus (%) 1 1000 Jack Development 2010-01-01 100 2 300 Mills Consultancy 2010-04-14 90 3 4000 Mills Development 2010-05-15 80 4 2500 Mike eMarketting 2010-06-15 40 5 1080 Jack Development 2010-07-15 30 6 6500 Mills Consultancy 2010-08-24 65 In this article I am going to demonstrate various graphical reports generated from this data with the help of chart control. The following are the reports I am going to generate 1. Representation of share of Sales by each Sales person. 2. Representation of share of sales data according to sale type 3. Representation of sales progress over time period I am going to demonstrate how to bind the chart control programmatically. In order to facilitate this, I created an aspx page named “SalesAnalysis.Aspx” to my project. In the page I added the following controls 1. Dropdownlist control – with id ddlAnalysisType, user will use this to choose the type of chart they want to see. 2. A Button control – with id btnSubmit , by clicking this button, the chart based on the dropdownlist selection will be shown to the user 3. A label Control – with id lblMessage, to display the message to the user, initially this will ask the user to select an option and click on the button. 4. Chart control – with id chrtAnalysis, by default, I set visible = false so that during the page load the chart will be hidden to the users. The following is the initial output of the page. Generating chart for salesperson share Now from Visual Studio, I have double clicked on the button; it created the event handler btnSubmit_Click. In the button Submit event handler, I am using a switch case to execute the corresponding SQL statement and bind it to the chart control. The below is the code for generating the sales person share chart using a pie chart. The above code produces the following output The steps for creating the above chart can be summarized as follows. You specify a chart area, then a series and bind the chart to some x and y values. That is it. If you want to control the chart size and position, you can set the properties for the ChartArea.Position element. For e.g. in the previous code, after instantiating the chart area, setting the below code will give you a bigger pie chart. c.Position.Width = 100; c.Position.Height = 100; The width and height values are in percentage. In this case the chart will be generated by utilizing all the width and height of the chart object. See the output updated with the width and height set to 100% each. Generate Chart for sales type share Now for generating the chart according to the sales type, you just need to change the SQL query and x and y values of the chart. The Sql query used is “SELECT SUM(saleAmount) amount, SaleType from SalesData group by SaleType” and the X-Value is amount and Y-Values is SaleType. s.XValueMember = "SaleType"; s.YValueMembers = "amount"; After modifying the above code with these, the following output is generated. Generate Chart for sales progress over time period For generating the progress of sale chart against sales amount / period, line chart is the ideal tool. In order to facilitate the line chart, you can use Chart Type as System.Web.UI.DataVisualization.Charting.SeriesChartType.Line. Also we need to retrieve the amount and sales date from the data source. I have used the following query to facilitate this. “SELECT SaleAmount, SaleDate FROM SalesData” The output for the line chart is as follows Now you have seen how easily you can build various types of charts. Chart control is an excellent one that helps you to bring business intelligence to your applications. What I demonstrated in only a small part of what you can do with the chart control. Refer http://msdn.microsoft.com/en-us/library/dd456632.aspx for further reading. If you want to get the project files in zip format, post your email below. Hope you enjoyed reading this article.

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• Benefits of PerformancePoint Services Using SharePoint Server 2010

  - by Wayne

  What is PerformancePoint Services? Most of the time it happens that the metrics that make up your key performance indicators are not simple values from a data source. In SharePoint Server 2007 PerformancePoint Services, you could create two kinds of KPI metrics: Simple single value metrics from any supported data source or Complex multiple value metrics from a single Analysis Services data source using MDX. Now things are even easier with Performance Point Services in SharePoint 2010. Let us check what is it? PerformancePoint Services in SharePoint Server 2010 is a performance management service that you can use to monitor and analyze your business. By providing flexible, easy-to-use tools for building dashboards, scorecards, reports, and key performance indicators (KPIs), PerformancePoint Services can help everyone across an organization make informed business decisions that align with companywide objectives and strategy. Scorecards, dashboards, and KPIs help drive accountability. Integrated analytics help employees move quickly from monitoring information to analyzing it and, when appropriate, sharing it throughout the organization. Prior to the addition of PerformancePoint Services to SharePoint Server, Microsoft Office PerformancePoint Server 2007 functioned as a standalone server. Now PerformancePoint functionality is available as an integrated part of the SharePoint Server Enterprise license, as is the case with Excel Services in Microsoft SharePoint Server 2010. The popular features of earlier versions of PerformancePoint Services are preserved along with numerous enhancements and additional functionality. New PerformancePoint Services features PerformancePoint Services now can utilize SharePoint Server scalability, collaboration, backup and recovery, and disaster recovery capabilities. Dashboards and dashboard items are stored and secured within SharePoint lists and libraries, providing you with a single security and repository framework. New features and enhancements of SharePoint 2010 PerformancePoint Services • With PerformancePoint Services, functioning as a service in SharePoint Server, dashboards and dashboard items are stored and secured within SharePoint lists and libraries, providing you with a single security and repository framework. The new architecture also takes advantage of SharePoint Server scalability, collaboration, backup and recovery, and disaster recovery capabilities. You also can include and link PerformancePoint Services Web Parts with other SharePoint Server Web Parts on the same page. The new architecture also streamlines security models that simplify access to report data. • The Decomposition Tree is a new visualization report type available in PerformancePoint Services. You can use it to quickly and visually break down higher-level data values from a multi-dimensional data set to understand the driving forces behind those values. The Decomposition Tree is available in scorecards and analytic reports and ultimately in dashboards. • You can access more detailed business information with improved scorecards. Scorecards have been enhanced to make it easy for you to drill down and quickly access more detailed information. PerformancePoint scorecards also offer more flexible layout options, dynamic hierarchies, and calculated KPI features. Using this enhanced functionality, you can now create custom metrics that use multiple data sources. You can also sort, filter, and view variances between actual and target values to help you identify concerns or risks. • Better Time Intelligence filtering capabilities that you can use to create and use dynamic time filters that are always up to date. Other improved filters improve the ability for dashboard users to quickly focus in on information that is most relevant. • Ability to include and link PerformancePoint Services Web Parts together with other PerformancePoint Services Web parts on the same page. • Easier to author and publish dashboard items by using Dashboard Designer. • SQL Server Analysis Services 2008 support. • Increased support for accessibility compliance in individual reports and scorecards. • The KPI Details report is a new report type that displays contextually relevant information about KPIs, metrics, rows, columns, and cells within a scorecard. The KPI Details report works as a Web part that links to a scorecard or individual KPI to show relevant metadata to the end user in SharePoint Server. This Web part can be added to PerformancePoint dashboards or any SharePoint Server page. • Create analytics reports to better understand underlying business forces behind the results. Analytic reports have been enhanced to support value filtering, new chart types, and server-based conditional formatting. To conclude, PerformancePoint Services, by becoming tightly integrated with SharePoint Server 2010, takes advantage of many enterprise-level SharePoint Server 2010 features. Unfortunately, SharePoint Foundation 2010 doesn’t include this feature. There are still many choices in SharePoint family of products that include SharePoint Server 2010, SharePoint Foundation, SharePoint Server 2007 and associated free SharePoint web parts and templates.

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• SQL SERVER – Parsing SSIS Catalog Messages – Notes from the Field #030

  - by Pinal Dave

  [Note from Pinal]: This is a new episode of Notes from the Field series. SQL Server Integration Service (SSIS) is one of the most key essential part of the entire Business Intelligence (BI) story. It is a platform for data integration and workflow applications. The tool may also be used to automate maintenance of SQL Server databases and updates to multidimensional cube data. In this episode of the Notes from the Field series I requested SSIS Expert Andy Leonard to discuss one of the most interesting concepts of SSIS Catalog Messages. There are plenty of interesting and useful information captured in the SSIS catalog and we will learn together how to explore the same. The SSIS Catalog captures a lot of cool information by default. Here’s a query I use to parse messages from the catalog.operation_messages table in the SSISDB database, where the logged messages are stored. This query is set up to parse a default message transmitted by the Lookup Transformation. It’s one of my favorite messages in the SSIS log because it gives me excellent information when I’m tuning SSIS data flows. The message reads similar to: Data Flow Task:Information: The Lookup processed 4485 rows in the cache. The processing time was 0.015 seconds. The cache used 1376895 bytes of memory. The query: USE SSISDB GO DECLARE @MessageSourceType INT = 60 DECLARE @StartOfIDString VARCHAR(100) = 'The Lookup processed ' DECLARE @ProcessingTimeString VARCHAR(100) = 'The processing time was ' DECLARE @CacheUsedString VARCHAR(100) = 'The cache used ' DECLARE @StartOfIDSearchString VARCHAR(100) = '%' + @StartOfIDString + '%' DECLARE @ProcessingTimeSearchString VARCHAR(100) = '%' + @ProcessingTimeString + '%' DECLARE @CacheUsedSearchString VARCHAR(100) = '%' + @CacheUsedString + '%' SELECT operation_id , SUBSTRING(MESSAGE, (PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1)) - (PATINDEX(@StartOfIDSearchString, MESSAGE) + LEN(@StartOfIDString) + 1))) AS LookupRowsCount , SUBSTRING(MESSAGE, (PATINDEX(@ProcessingTimeSearchString,MESSAGE) + LEN(@ProcessingTimeString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@ProcessingTimeSearchString,MESSAGE) + LEN(@ProcessingTimeString) + 1)) - (PATINDEX(@ProcessingTimeSearchString, MESSAGE) + LEN(@ProcessingTimeString) + 1))) AS LookupProcessingTime , CASE WHEN (CONVERT(numeric(3,3),SUBSTRING(MESSAGE, (PATINDEX(@ProcessingTimeSearchString,MESSAGE) + LEN(@ProcessingTimeString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@ProcessingTimeSearchString,MESSAGE) + LEN(@ProcessingTimeString) + 1)) - (PATINDEX(@ProcessingTimeSearchString, MESSAGE) + LEN(@ProcessingTimeString) + 1))))) = 0 THEN 0 ELSE CONVERT(bigint,SUBSTRING(MESSAGE, (PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1)) - (PATINDEX(@StartOfIDSearchString, MESSAGE) + LEN(@StartOfIDString) + 1)))) / CONVERT(numeric(3,3),SUBSTRING(MESSAGE, (PATINDEX(@ProcessingTimeSearchString,MESSAGE) + LEN(@ProcessingTimeString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@ProcessingTimeSearchString,MESSAGE) + LEN(@ProcessingTimeString) + 1)) - (PATINDEX(@ProcessingTimeSearchString, MESSAGE) + LEN(@ProcessingTimeString) + 1)))) END AS LookupRowsPerSecond , SUBSTRING(MESSAGE, (PATINDEX(@CacheUsedSearchString,MESSAGE) + LEN(@CacheUsedString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@CacheUsedSearchString,MESSAGE) + LEN(@CacheUsedString) + 1)) - (PATINDEX(@CacheUsedSearchString, MESSAGE) + LEN(@CacheUsedString) + 1))) AS LookupBytesUsed ,CASE WHEN (CONVERT(bigint,SUBSTRING(MESSAGE, (PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1)) - (PATINDEX(@StartOfIDSearchString, MESSAGE) + LEN(@StartOfIDString) + 1)))))= 0 THEN 0 ELSE CONVERT(bigint,SUBSTRING(MESSAGE, (PATINDEX(@CacheUsedSearchString,MESSAGE) + LEN(@CacheUsedString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@CacheUsedSearchString,MESSAGE) + LEN(@CacheUsedString) + 1)) - (PATINDEX(@CacheUsedSearchString, MESSAGE) + LEN(@CacheUsedString) + 1)))) / CONVERT(bigint,SUBSTRING(MESSAGE, (PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1), ((CHARINDEX(' ', MESSAGE, PATINDEX(@StartOfIDSearchString,MESSAGE) + LEN(@StartOfIDString) + 1)) - (PATINDEX(@StartOfIDSearchString, MESSAGE) + LEN(@StartOfIDString) + 1)))) END AS LookupBytesPerRow FROM [catalog].[operation_messages] WHERE message_source_type = @MessageSourceType AND MESSAGE LIKE @StartOfIDSearchString GO Note that you have to set some parameter values: @MessageSourceType [int] – represents the message source type value from the following results: Value     Description 10           Entry APIs, such as T-SQL and CLR Stored procedures 20           External process used to run package (ISServerExec.exe) 30           Package-level objects 40           Control Flow tasks 50           Control Flow containers 60           Data Flow task 70           Custom execution message Note: Taken from Reza Rad’s (excellent!) helper.MessageSourceType table found here. @StartOfIDString [VarChar(100)] – use this to uniquely identify the message field value you wish to parse. In this case, the string ‘The Lookup processed ‘ identifies all the Lookup Transformation messages I desire to parse. @ProcessingTimeString [VarChar(100)] – this parameter is message-specific. I use this parameter to specifically search the message field value for the beginning of the Lookup Processing Time value. For this execution, I use the string ‘The processing time was ‘. @CacheUsedString [VarChar(100)] – this parameter is also message-specific. I use this parameter to specifically search the message field value for the beginning of the Lookup Cache  Used value. It returns the memory used, in bytes. For this execution, I use the string ‘The cache used ‘. The other parameters are built from variations of the parameters listed above. The query parses the values into text. The string values are converted to numeric values for ratio calculations; LookupRowsPerSecond and LookupBytesPerRow. Since ratios involve division, CASE statements check for denominators that equal 0. Here are the results in an SSMS grid: This is not the only way to retrieve this information. And much of the code lends itself to conversion to functions. If there is interest, I will share the functions in an upcoming post. If you want to get started with SSIS with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Backup and Restore, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SSIS

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• Data Mining Resources

  - by Dejan Sarka

  There are many different types of analyses, each one with its own pros and cons. Relational reports have a predefined structure, and end users cannot change it. They are simple to use for end users. Reports can use real-time data and snapshots of data to show the state of a report at specific points in time. One of the drawbacks is that report authoring is limited to IT pros and advanced users. Any kind of dynamic restructuring is very limited. If real-time data is used for a report, the report has a negative impact on the performance of the source system. Processing of the reports might be slow because the data comes from relational database management systems, which are not optimized for reporting only. If you create a semantic model of your data, your end users can create ad-hoc report structures. However, the development is more complex because a developer is needed to create these semantic models. For OLAP, you typically use specialized database management systems. You get lightning speed of analyses. End users can use rich and thin clients to interactively change the structure of the report. Typically, they do it graphically. However, the development of an OLAP system is many times quite complex. It involves the preparation and maintenance of an enterprise data warehouse and OLAP cubes. In order to exploit the possibility of real-time restructuring of reports, the users must be both active and educated. The data is usually stale, as it is loaded into data warehouses and OLAP cubes with a scheduled process. With data mining, a structure is not selected in advance; it searches for the structure. As a result, data mining can give you the most valuable results because you can discover patterns you did not expect. A data mining model structure is limited only by the attributes that you use to train the model. One of the drawbacks is that a lot of knowledge is needed for a successful data mining project. End users have to understand the results. Subject matter experts and IT professionals need to understand business problem thoroughly. The development might be sometimes even more complex than the development of OLAP cubes. Each type of analysis has its own place in an enterprise system. SQL Server has tools for all kinds of analyses. However, data mining is the most advanced way of analyzing the data; this is the “I” in BI. In order to get the most out of it, you need to learn quite a lot. In this blog post, I am gathering together resources for learning, including forthcoming events. Books Multiple authors: SQL Server MVP Deep Dives – I wrote an introductory data mining chapter there. Erik Veerman, Teo Lachev and Dejan Sarka: MCTS Self-Paced Training Kit (Exam 70-448): Microsoft SQL Server 2008 - Business Intelligence Development and Maintenance – you can find a good overview of a complete BI solution, including data mining, in this book. Jamie MacLennan, ZhaoHui Tang, and Bogdan Crivat: Data Mining with Microsoft SQL Server 2008 – can’t miss this book if you want to mine your data with SQL Server tools. Michael Berry, Gordon Linoff: Mastering Data Mining: The Art and Science of Customer Relationship Management – data mining from both, business and technical perspective. Dorian Pyle: Data Preparation for Data Mining – an in-depth book about data preparation. Thomas and Ronald Wonnacott: Introductory Statistics – if you thought that you could get away without statistics, then you are not serious about data mining. Jiawei Han and Micheline Kamber: Data Mining Concepts and Techniques – in-depth explanation of the most popular data mining algorithms. Michael Berry and Gordon Linoff: Data Mining Techniques – another book that explains data mining algorithms, more fro a business perspective. Paolo Guidici: Applied Data Mining – very mathematical book, only if you enjoy statistics and mathematics in general. Forthcoming presentations I am presenting two data mining related sessions during the PASS Summit in Charlotte, NC: Wednesday, October 16th, 2013 - Fraud Detection: Notes from the Field – I am showing how to use data mining for a specific business problem. The presentation is based on real-life projects. Friday, October 18th: Excel 2013 Advanced Analytics – I am focusing on Excel Data Mining Add-ins, and how to use them together with Power Pivot and other add-ins. This is the most you can get out of Excel. Sinergija 2013, Belgrade, Serbia Tuesday, October 22nd: Excel 2013 Analytics to the Max – another presentation focusing on the most advanced analytics you can get in Excel. SQL Rally Amsterdam, Netherlands Thursday, November 7th: Advanced Analytics in Excel 2013 – and again I am presenting about data mining in Excel. Why three different titles for the same presentation? I don’t know, I guess I forgot the name I proposed every time right after I sent the proposal. Courses Data Mining with SQL Server 2012 – I wrote a 3-day course for SolidQ. If you are interested in this course, which I could also deliver in a shorter seminar way, you can contact your closes SolidQ subsidiary, or, of course, me directly on addresses [email protected] or [email protected]. This course could also complement the existing courseware portfolio of training providers, which are welcome to contact me as well. OK, now you know: no more excuses, start learning data mining, get the most out of your data

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• SQL SERVER – TechEd India 2012 – Content, Speakers and a Lots of Fun

  - by pinaldave

  TechEd is one event which every developers and IT professionals are looking forward to attend. It is opportunity of life time and no matter how many time one gets chance to engage with it, it is never enough. I still remember every single moment of every TechEd I have attended so far. We are less than 100 hours away from TechEd India 2012 event.This event is the one must attend event for every Technology Enthusiast. Fourth time in the row I am going to attend this event and I am equally excited as the first time of the event. There are going to be two very solid SQL Server track this time and I will be attending end of the end both the tracks. Here is my view on each of the 10 sessions. Each session is carefully crafted and leading exeprts from industry will present it. Day 1, March 21, 2012 T-SQL Rediscovered with SQL Server 2012 – This session is going to bring some of the lesser known enhancements that were brought with SQL Server 2012. When I learned that Jacob Sebastian is going to do this session my reaction to this is DEMO, DEMO and DEMO! Jacob spends hours and hours of his time preparing his session and this will be one of those session that I am confident will be delivered over and over through out the next many events. Catapult your data with SQL Server 2012 Integration Services – Praveen is expert story teller and one of the wizard when it is about SQL Server and business intelligence. He is surely going to mesmerize you with some interesting insights on SSIS performance too. Processing Big Data with SQL Server 2012 and Hadoop – There are three sessions on Big Data at TechEd India 2012. Stephen is going to deliver one of the session. Watching Stephen present is always joy and quite entertaining. He shares knowledge with his typical humor which captures ones attention. I wrote about what is BIG DATA in a blog post. SQL Server Misconceptions and Resolutions – I will be presenting this Session along with Vinod Kumar. READ MORE HERE. Securing with ContainedDB in SQL Server 2012 – Pranab is expert when it is about SQL Server and Security. I have seen him presenting and he is indeed very pleasant to watch. A dry subject like security, he makes it much lively. A Contained Database is a database which contains all the necessary settings and metadata, making database easily portable to another server. This database will contain all the necessary details and will not have to depend on any server where it is installed for anything. You can take this database and move it to another server without having any worries. Day 3, March 23, 2012 Peeling SQL Server like an Onion: Internals Demystified – Vinod Kumar has been writing about this extensively on his other blog post. In recent conversation he suggested that he will be creating very exclusive content for this presentation. I know Vinod for long time and have worked with him along many community activities. I am going to pay special attention to the details. I know Vinod has few give-away planned now for attending the session now only if he shares with us. Speed Up – Parallel Processes and unparalleled Performance – Performance tuning is my favorite subject. I will be discussing effect of parallelism on performance in this session. Here me out, there will be lots of quiz questions during this session and if you get the answers correct – you can win some really cool goodies – I Promise! READ MORE HERE. Keep your database available – AlwaysOn – Balmukund is like an army man. He is always ready to show and prove that he has coolest toys in terms of SQL Server and he knows how to keep them running AlwaysON. Availability groups, Listener, Clustering, Failover, Read-Only replica etc all will be demo’ed in this session. This is really heavy but very interesting content not to be missed. Lesser known facts about SQL Server Backup and Restore – Amit Banerjee – this name is known internationally for solving SQL Server problems in 140 characters. He has already blogged about this and this topic is going to be interesting. A successful restore strategy for applications is as good as their last good known backup. I have few difficult questions to ask to Amit and I am very sure that his unique style will entertain people. By the way, his one of the slide may give few in audience a funny heart attack. Top 5 reasons why you want SQL Server 2012 BI – Praveen plans to take a tour of some of the BI enhancements introduced in the new version. Business Insights with SQL Server is a critical building block and this version of SQL Server is no exception. For the matter of the fact, when I saw the demos he was going to show during this session, I felt like that I wish I can set up all of this on my machine. If you miss this session – you will miss one of the most informative session of the day. Also TechEd India 2012 has a Live streaming of some content and this can be watched here. The TechEd Team is planning to have some really good exclusive content in this channel as well. If you spot me, just do not hesitate to come by me and introduce yourself, I want to remember you! Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLServer, T SQL, Technology Tagged: TechEd, TechEdIn

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• Demystified - BI in SharePoint 2010

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Frequently, my clients ask me if there is a good guide on deciphering the seemingly daunting choice of products from Microsoft when it comes to business intelligence offerings in a SharePoint 2010 world. These are all described in detail in my book, but here is a one (well maybe two) page executive overview. Microsoft Excel: Yes, Microsoft Excel! Your favorite and most commonly used in the world database. No it isn’t a database in technical pure definitions, but this is the most commonly used ‘database’ in the world. You will find many business users craft up very compelling excel sheets with tonnes of logic inside them. Good for: Quick Ad-Hoc reports. Excel 64 bit allows the possibility of very large datasheets (Also see 32 bit vs 64 bit Office, and PowerPivot Add-In below). Audience: End business user can build such solutions. Related technologies: PowerPivot, Excel Services Microsoft Excel with PowerPivot Add-In: The powerpivot add-in is an extension to Excel that adds support for large-scale data. Think of this as Excel with the ability to deal with very large amounts of data. It has an in-memory data store as an option for Analysis services. Good for: Ad-hoc reporting and logic with very large amounts of data. Audience: End business user can build such solutions. Related technologies: Excel, and Excel Services Excel Services: Excel Services is a Microsoft SharePoint Server 2010 shared service that brings the power of Excel to SharePoint Server by providing server-side calculation and browser-based rendering of Excel workbooks. Thus, excel sheets can be created by end users, and published to SharePoint server – which are then rendered right through the browser in read-only or parameterized-read-only modes. They can also be accessed by other software via SOAP or REST based APIs. Good for: Sharing excel sheets with a larger number of people, while maintaining control/version control etc. Sharing logic embedded in excel sheets with other software across the organization via REST/SOAP interfaces Audience: End business users can build such solutions once your tech staff has setup excel services on a SharePoint server instance. Programmers can write software consuming functionality/complex formulae contained in your sheets. Related technologies: PerformancePoint Services, Excel, and PowerPivot. Visio Services: Visio Services is a shared service on the Microsoft SharePoint Server 2010 platform that allows users to share and view Visio diagrams that may or may not have data connected to them. Connected data can update these diagrams allowing a visual/graphical view into the data. The diagrams are viewable through the browser. They are rendered in silverlight, but will automatically down-convert to .png formats. Good for: Showing data as diagrams, live updating. Comes with a developer story. Audience: End business users can build such solutions once your tech staff has setup visio services on a SharePoint server instance. Developers can enhance the visualizations Related Technologies: Visio Services can be used to render workflow visualizations in SP2010 Reporting Services: SQL Server reporting services can integrate with SharePoint, allowing you to store reports and data sources in SharePoint document libraries, and render these reports and associated functionality such as subscriptions through a SharePoint site. In SharePoint 2010, you can also write reports against SharePoint lists (access services uses this technique). Good for: Showing complex reports running in a industry standard data store, such as SQL server. Audience: This is definitely developer land. Don’t expect end users to craft up reports, unless a report model has previously been published. Related Technologies: PerformancePoint Services PerformancePoint Services: PerformancePoint Services in SharePoint 2010 is now fully integrated with SharePoint, and comes with features that can either be used in the BI center site definition, or on their own as activated features in existing site collections. PerformancePoint services allows you to build reports and dashboards that target a variety of back-end datasources including: SQL Server reporting services, SQL Server analysis services, SharePoint lists, excel services, simple tables, etc. Using these you have the ability to create dashboards, scorecards/kpis, and simple reports. You can also create reports targeting hierarchical multidimensional data sources. The visual decomposition tree is a new report type that lets you quickly breakdown multi-dimensional data. Good for: Mostly everything :), except your wallet – it’s not free! But this is the most comprehensive offering. If you have SharePoint server, forget everything and go with performance point. Audience: Developers need to setup the back-end sources, manageability story. DBAs need to setup datawarehouses with cubes. Moderately sophisticated business users, or developers can craft up reports using dashboard designer which is a click-once App that deploys with PerformancePoint Related Technologies: Excel services, reporting services, etc.   Other relevant technologies to know about: Business Connectivity Services: Allows for consumption of external data in SharePoint as columns or external lists. This can be paired with one or more of the above BI offerings allowing insight into such data. Access Services: Allows the representation/publishing of an access database as a SharePoint 2010 site, leveraging many SharePoint features. Reporting services is used by Access services. Secure Store Service: The SP2010 Secure store service is a replacement for the SP2007 single sign on feature. This acts as a credential policeman providing credentials to various applications running with SharePoint. BCS, PerformancePoint Services, Excel Services, and many other apps use the SSS (Secure Store Service) for credential control. Comment on the article ....

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• Cloud Computing Architecture Patterns: Don’t Focus on the Client

  - by BuckWoody

  Normally I try to put topics in the positive in other words "Do this" not "Don't do that". Sometimes its clearer to focus on what *not* to do. Popular development processes often start with screen mockups, or user input descriptions. In a scale-out pattern like Cloud Computing on Windows Azure, that's the wrong place to start. Start with the Data    Instead, I recommend that you start with the data that a process requires. That data might be temporary or persisted, but starting with the data and its requirements helps to define not only the storage engine you need but also drives everything from security to the integrity of the application. For instance, assume the requirements show that the user must enter their phone number, and that this datum is used in a contact management system further down the application chain. For that datum, you can determine what data type you need (U.S. only or International?) the security requirements, whether it needs ACID compliance, how it will be searched, indexed and so on. From one small data point you can extrapolate out your options for storing and processing the data. Here's the interesting part, which begins to break the patterns that we've used for decades: all of the data doesn't have the same requirements. The phone number might be best suited for a list, or an element, or a string, with either BASE or ACID requirements, based on how it is used. That means we don't have to dump everything into XML, an RDBMS, a NoSQL engine, or a flat file exclusively. In fact, one record might use all of those depending on the use-case requirements. Next Is Data Management  With the data defined, we can move on to how to store the data. Again, the requirements now dictate whether we need a full relational calculus or set-based operations, or we can choose another method based on the requirements for the data. And breaking another pattern its OK to store in more than once, in more than one location. We do this all the time for reporting systems and Business Intelligence systems, so this is a pattern we need to think about even for OLTP data. Move to Data Transport How does the data get around? We can use a connection-based method, sending the data along a transport to the storage engine, but in some cases we may want to use a cache, a queue, the Service Bus, or Complex Event Processing. Finally, Data Processing Most RDBMS engines, NoSQL, and certainly Big Data engines not only store data, but can process and manipulate it as well. Its doubtful that you'll calculate that phone number right? Well, if you're the phone company, you most certainly will. And so we see that even once we've chosen the data type, storage and engine, the same element can have different computing requirements based on how it is used. Sure, We Need A Front-End At Some Point Not all data is entered by human hands in fact most data isn't. We don't really need a Graphical User Interface (GUI) we need some way for a GUI to get data into and out of the systems listed earlier.   But when we do need to allow users to enter or examine data, that should be left to the GUI that best fits the device the user has. Ever tried to use an application designed for a web browser on a phone? Or one designed for a tablet on a phone? Its usually quite painful. The siren song of "We'll just write one interface for all devices" is strong, and has beguiled many an unsuspecting architect. But they just don't work out.   Instead, focus on the data, its transport and processing. Create API calls or a message system that allows for resilient transport to the device or interface, and let it do what it does best. References Microsoft Architecture Journal:   http://msdn.microsoft.com/en-us/architecture/bb410935.aspx Patterns and Practices:   http://msdn.microsoft.com/en-us/library/ff921345.aspx Windows Azure iOS, Android, Windows 8 Mobile Devices SDK: http://www.windowsazure.com/en-us/develop/mobile/tutorials/get-started-ios/ Windows Azure Facebook SDK: http://ntotten.com/2013/03/14/using-windows-azure-mobile-services-with-the-facebook-sdk-for-windows-phone/

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• Reflections on GiveCamp

  - by Reed

  I participated in the Seattle GiveCamp over the weekend, and am entirely impressed.  GiveCamp is a great event – I especially like how rewarding it is for everybody involved.  I strongly encourage any and all developers to watch for future GiveCamp events, and consider participating, for many reasons… GiveCamp provides real value to organizations that truly need help.  The Seattle event alone succeeded in helping sixteen non-profit organizations in many different ways.  The projects involved varied dramatically, including website redesigns, SEO, reworking data management workflows, and even game development.  Many non-profits have a strong need for good, quality technical help.  However, nearly every non-profit organization has an incredibly limited budget.  GiveCamp is a way to really give back, and provide incredibly valuable help to organizations that truly benefit. My experience has shown many developers to be incredibly generous – this is a chance to dedicate your energy to helping others in a way that really takes advantage of your expertise.  Your time as a developer is incredibly valuable, and this puts something of incredible value directly into the hands of places its needed. First, and foremost, GiveCamp is about providing technical help to non-profit organizations in need. GiveCamp can make you a better developer.  This is a fantastic opportunity for us, as developers, to work with new people, in a new setting.  The incredibly short time frame (one weekend for a deliverable project) and intense motivation to succeed provides a huge opportunity for learning from peers.  I’d personally like to thank off the developers with whom I worked – I learned something from each and every one of you.  I hope to see and work with all of you again someday. GiveCamp provides an opportunity for you to work outside of your comfort zone. While it’s always nice to be an expert, it’s also valuable to work on a project where you have little or no direct experience.  My team focused on a complete reworking of our organizations message and a complete new website redesign and deployment using WordPress.  While I’d used WordPress for my blog, and had some experience, this is completely unrelated to my professional work.  In fact, nobody on our team normally worked directly with the technologies involved – yet together we managed to succeed in delivering our goals.  As developers, it’s easy to want to stay abreast of new technology surrounding our expertise, but its rare that we get a chance to sit down and work on something practical that is completely outside of our normal realm of work.  I’m a desktop developer by trade, and spent much of the weekend working with CSS and Photoshop.  Many of the projects organizations need don’t match perfectly with the skill set in the room – yet all of the software professionals rose to the occasion and delivered practical, usable applications. GiveCamp is a short term, known commitment. While this seems obvious, I think it’s an important aspect to remember.  This is a huge part of what makes it successful – you can work, completely focused, on a project, then walk away completely when you’re done.  There is no expectation of continued involvement.  While many of the professionals I’ve talked to are willing to contribute some amount of their time beyond the camp, this is not expected. The freedom this provides is immense.  In addition, the motivation this brings is incredibly valuable.  Every developer in the room was very focused on delivering in time – you have one shot to get it as good as possible, and leave it with the organization in a way that can be maintained by them.  This is a rare experience – and excellent practice at time management for everyone involved. GiveCamp provides a great way to meet and network with your peers. Not only do you get to network with other software professionals in your area – you get to network with amazing people.  Every single person in the room is there to try to help people.  The balance of altruism, intelligence, and expertise in the room is something I’ve never before experienced. During the presentations of what was accomplished, I felt blessed to participate.  I know many people in the room were incredibly touched by the level of dedication and accomplishment over the weekend. GiveCamp is fun. At the end of the experience, I would have signed up again, even if it was a painful, tedious weekend – merely due to the amazing accomplishments achieved throughout the event.  However, the event is fun.  Everybody I talked to, the entire weekend, was having a good time.  While there were many faces focused into a near grimace at times (including mine, I’ll admit), this was always in response to a particularly challenging problem or task.  The challenges just added to the overall enjoyment of the weekend – part of why I became a developer in the first place is my love for challenge and puzzles, and a short deadline using unfamiliar technology provided plenty of opportunity for puzzles.  As soon as people would stand up, it was another smile.   If you’re a developer, I’d recommend looking at GiveCamp more closely.  Watch for an event in your area.  If there isn’t one, consider building a team and organizing an event.  The experience is worth the commitment. 

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• BizTalk 2009 - Installing BizTalk Server 2009 on XP for Development

  - by StuartBrierley

  At my previous employer, when developing for BizTalk Server 2004 using Visual Studio 2003, we made use of separate development and deployment environments; developing in Visual Studio on our client PCs and then deploying to a seperate shared BizTalk 2004 Server from there.  This server was part of a multi-server Standard BizTalk environment comprising of separate BizTalk Server 2004 and SQL Server 2000 servers.  This environment was implemented a number of years ago by an outside consulting company, and while it worked it did occasionally cause contention issues with three developers deploying to the same server to carry out unit testing! Now that I am making the design and implementation decisions about the environment that BizTalk will be developed in and deployed to, I have chosen to create a single "server" installation on my development PC, installling SQL Server 2008, Visual Studio 2008 and BizTalk Server 2009 on a single system.  The client PC in use is actually a MacBook Pro running Windows XP; not the most powerful of systems for high volume processing but it should be powerful enough to allow development and initial unit testing to take place. I did not need to, and so chose not to, install all of the components detailed in the Microsoft guide for installing BizTalk 2009 on Windows XP but I did follow the basics of the procedures detailed within.  Outlined below are the highlights of this process and any details of what choices I made.   Install IIS I had previsouly installed Windows XP, including all current service packs and critical updates.  At the time of installation this included Service Pack 3, the .Net Framework 3.5 and MS Windows Installer 3.1.  Having a running XP system, my first step was to install IIS - this is quite straightforward and posed no difficulties. Install Visual Studio 2008 The next step for me was to install Visual Studio 2008.  Making sure to select a custom installation is crucial at this point, as you need to make sure that you deselect SQL Server 2005 Express Edition as it can cause the BizTalk installation to fail.  The installation guide suggests that you only select Visual C# when selecting features to install, but  I decided that due to some legacy systems I have code for that I would also select the VB and ASP options. Visual Studio 2008 Service Pack 1 Following the completion of the installation of Visual Studio itself you should then install the Visual Studio 2008 Service Pack 1. SQL Server 2008 Standard Edition The next step before intalling BizTalk Server 2009 itself is to install SQL Server 2008 Standard Edition. On the feature selection screen make sure that you select the follwoing options: Database Engine Services SQL Server Replication Full-Text Search Analysis Services Reporting Services Business Intelligence Development Studio Client Tools Connectivity Integration Services Management Tools Basic and Complete Use the default instance and the same accounts for all SQL server instances - in my case I used the Network Service and Local Service accounts for the two sets of accounts. On the database engine configuration screen I selected windows authentication and added the current user, adding the same user again on the Analysis services Configuration screen.  All other screens were left on the default settings. The SQL Server 2008 installation also included the installation of hotfix for XP KB942288-v3, the Windows Installer 4.5 Redistributable. System Configuration At this stage I took a moment to disable the SQL Server shared memory protocol and enable the Named Pipes and TCP/IP protocols.  These can be found in the SQL Server Configuration Manager > SQL Server Network Configuration > Protocols for MSSQLServer.  I also made sure that the DTC settings were configured correctley.   BizTalk Server 2009 The penultimate step is to install BizTalk Server 2009 Standard Edition. I had previsouly downloaded the redistributable prerequisites as a CAB file so was able to make use of this when carrying out the installation. When selecting which components to install I selected: Server Runtime BizTalk EDI/AS2 Runtime WCF Adapter Runtime Portal Components Administrative Tools WFC Administartion Tools Developer Tools and SDK, Enterprise SSO Administration Module Enterprise SSO Master Secret Server Business Rules Components BAM Alert Provider BAM Client BAM Eventing Once installation has completed clear the launch BizTalk Server Configuration check box and select finish. Verify the Installation Before configuring BizTalk Server it is a good idea to check that BizTalk Server 2009 is installed and that SQL Server 2008 has started correctly.  The easiest way to verify the BizTalk installation is check the Programs and Features in Control panel.  Check that SQL is started by looking in the SQL Server Configuration Manager. Configure BizTalk Server 2009 Finally we are ready to configure BizTalk Server 2009.  To start this I opted for a custom configuration that allowed me to choose in more detail the settings to be used. For all databases I selected the local server and default database names. For all Accounts I used a local account that had been created specifically for the BizTalk Services. For all windows groups I allowed the configuration wizard to create the default local groups. The configuration wizard then ran:   Upon completion you will be presented with a screen detailing the success or failure of the configuration.  If your configuration failed you will need to sort out the issues and try again (it is possible to save the configuration settings for later use if you want too - except passwords of course!).  If you see lots of nice green ticks - congratulations BizTalk Server 2009 on XP is now installed and configured ready for development.

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• Trace File Source Adapter

  The Trace File Source adapter is a useful addition to your SSIS toolbox.  It allows you to read 2005 and 2008 profiler traces stored as .trc files and read them into the Data Flow.  From there you can perform filtering and analysis using the power of SSIS. There is no need for a SQL Server connection this just uses the trace file. Example Usages Cache warming for SQL Server Analysis Services Reading the flight recorder Find out the longest running queries on a server Analyze statements for CPU, memory by user or some other criteria you choose Properties The Trace File Source adapter has two properties, both of which combine to control the source trace file that is read at runtime. SQL Server 2005 and SQL Server 2008 trace files are supported for both the Database Engine (SQL Server) and Analysis Services. The properties are managed by the Editor form or can be set directly from the Properties Grid in Visual Studio. Property Type Description AccessMode Enumeration This property determines how the Filename property is interpreted. The values available are: DirectInput Variable Filename String This property holds the path for trace file to load (*.trc). The value is either a full path, or the name of a variable which contains the full path to the trace file, depending on the AccessMode property. Trace Column Definition Hopefully the majority of you can skip this section entirely, but if you encounter some problems processing a trace file this may explain it and allow you to fix the problem. The component is built upon the trace management API provided by Microsoft. Unfortunately API methods that expose the schema of a trace file have known issues and are unreliable, put simply the data often differs from what was specified. To overcome these limitations the component uses  some simple XML files. These files enable the trace column data types and sizing attributes to be overridden. For example SQL Server Profiler or TMO generated structures define EventClass as an integer, but the real value is a string. TraceDataColumnsSQL.xml  - SQL Server Database Engine Trace Columns TraceDataColumnsAS.xml    - SQL Server Analysis Services Trace Columns The files can be found in the %ProgramFiles%\Microsoft SQL Server\100\DTS\PipelineComponents folder, e.g. "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsSQL.xml" "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsAS.xml" If at runtime the component encounters a type conversion or sizing error it is most likely due to a discrepancy between the column definition as reported by the API and the actual value encountered. Whilst most common issues have already been fixed through these files we have implemented specific exception traps to direct you to the files to enable you to fix any further issues due to different usage or data scenarios that we have not tested. An example error that you can fix through these files is shown below. Buffer exception writing value to column 'Column Name'. The string value is 999 characters in length, the column is only 111. Columns can be overridden by the TraceDataColumns XML files in "C:\Program Files\Microsoft SQL Server\100\DTS\PipelineComponents\TraceDataColumnsAS.xml". Installation The component is provided as an MSI file which you can download and run to install it. This simply places the files on disk in the correct locations and also installs the assemblies in the Global Assembly Cache as per Microsoft’s recommendations. You may need to restart the SQL Server Integration Services service, as this caches information about what components are installed, as well as restarting any open instances of Business Intelligence Development Studio (BIDS) / Visual Studio that you may be using to build your SSIS packages. Finally you will have to add the transformation to the Visual Studio toolbox manually. Right-click the toolbox, and select Choose Items.... Select the SSIS Data Flow Items tab, and then check the Trace File Source transformation in the Choose Toolbox Items window. This process has been described in detail in the related FAQ entry for How do I install a task or transform component? We recommend you follow best practice and apply the current Microsoft SQL Server Service pack to your SQL Server servers and workstations. Please note that the Microsoft Trace classes used in the component are not supported on 64-bit platforms. To use the Trace File Source on a 64-bit host you need to ensure you have the 32-bit (x86) tools available, and the way you execute your package is setup to use them, please see the help topic 64-bit Considerations for Integration Services for more details. Downloads Trace Sources for SQL Server 2005 -- Trace Sources for SQL Server 2008 Version History SQL Server 2008 Version 2.0.0.382 - SQL Sever 2008 public release. (9 Apr 2009) SQL Server 2005 Version 1.0.0.321 - SQL Server 2005 public release. (18 Nov 2008) -- Screenshots

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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