Oracle Knowledge products offer simple
and convenient ways for users to access knowledge contained in corporate information stores. With Oracle Knowledge Training, you
learn how to utilize tools that improve customer service
and satisfaction by helping customers find more relevant answers to questions online or from a service agent guided by a scalable knowledge management platform.
The following courses have been scheduled at Oracle in Utrecht:
Oracle Knowledge Overview Rel 8.5 (1 day)
Learn the technical architecture of Oracle Knowledge at a high-level
and the key technologies including InfoCenter, iConnect, Search, Information Manager, Answerflow
and Analytics.
Dates: to be scheduled
Knowledge Technical Architecture
and Configuration Rel 8.5 (5 days)
Learn to implement
and maintain Oracle Knowledge’s core technologies through hands-on exercises including Intelligent Search, Information Manager, iConnect, AnswerFlow
and Analytics.
Dates: 13-17 January 2014 (afternoon/evening)
Location: Live Virtual Class
Knowledge Content Administration Rel 8.5 (2 days)
Learn to implement, use
and manage knowledge
and content creation with Oracle Knowledge Information Manager.
Dates: 4-5 December 2013
Location: Utrecht, The Netherlands
Knowledge Analytics Rel 8.5 (1 day)
Learn KPI analyses
and how to close gaps using reports
and tools provided in Oracle Business Intelligence Enterprise Edition. Dates: 6 December
Location: Utrecht, The Netherlands
Remember: your OPN discount is always applied to the standard prices shown on the Oracle University web pages.
For assistance in booking, scheduling requests
and more information contact the Education Service Desk:
eMail:
[email protected]
Telephone: +31 30 66 27 675